Location: Foster City, CA
Workplace: Hybrid
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
ABOUT THE ROLE
This is a rare opportunity to partner directly with Replit’s President, Michele Catasta. As Replit leads in making useful intelligence accessible to all, you will serve as the company President's primary operational and strategic force multiplier across these critical organizations.
Your mandate is to own the most complex cross-functional challenges, unblock technical and operational bottlenecks, and ensure that the core product, engineering, and organizational engines operate with speed, coherence, and precision.
This is a high-leverage individual contributor (IC) role, not a traditional management track or team-building post. You will scale your personal leverage through AI workflows, agentic automation, and rigorous analytical judgment, influence, not headcount. You are the operator Michele turns to when an issue spans multiple disciplines such as technical architecture, product execution, support feedback loops, or organizational design and demands a single, decisive owner.
WHAT YOU’LL DO
- Act as Trusted Advisor & Operational Stand-in: Serve as a direct thought partner and proxy for Michele. Elevate core operational insights, synthesize briefings for high-stakes technical and organizational decisions, and step in as a representative when needed.
- Proactively Clear Cross-Functional Friction: Anticipate blind spots and resolve organizational bottlenecks before they escalate. Bridge natural seams between Engineering, Product, Support, AI teams to ensure high-cadence execution.
- Directly Responsible Individual (DRI) for Complex Initiatives: Spearhead high-priority projects that lack a neat functional home such as evolving product unit economics, developer tooling infrastructure shifts, pricing models, or technical re-architectures.
- Scale Impact via AI & Automation: Actively build and deploy AI agents, automation pipelines, and modern operational workflows to multiply your personal bandwidth across status synthesis, metrics tracking, scenario modeling, and operational monitoring.
WHAT THIS ROLE IS NOT
- Not a Routine Data / BI Role: You will not be building routine dashboards, running routine SQL queries, or handling standard quarterly analytics. Those belong to Data, RevOps, and Strategic Finance.
- Not Bureaucracy or Process for Process’s Sake: We prioritize momentum, rapid iteration, and decisiveness over heavy governance frameworks or dense slide decks.
WHAT WE LOOK FOR
- 7+ Years in High-Growth Tech: Proven track record in strategy, operations, product operations, or technical chief of staff roles, with extensive time spent working shoulder-to-shoulder with Engineering and Product leadership.
- Cross-Domain Credibility: Strong technical fluency to earn the respect of Staff/Principal Engineers and AI researchers, paired with the operational empathy to partner effectively with Support and People teams.
- Exceptional Execution in Ambiguity: The ability to take ill-defined, sprawling problems, define clean problem boundaries, and drive them to resolution without formal line authority.
- Strong Quantitative & Analytical Toolkit: Deep comfort evaluating unit economics, interrogating technical systems data, building scenario models, and separating actionable signal from noise.
- Executive-Ready Communication: Direct, concise communicator who can deliver unambiguous trade-offs and recommendations to senior leadership with clarity and brevity.
- Hands-on AI & Agent Automation: Active, practical experience leveraging LLM workflows, coding agents, and automation frameworks to amplify daily productivity and analytical depth.
- Presence & Proximity: Continual availability is essential. Ability to work in-person (at least) three days a week (Monday, Wednesday, Friday) in Foster City, CA, collaborating closely on-site with leadership.
- Scale Experience: Experience navigating rapid organizational scaling while maintaining high cultural and engineering standards.
NICE-TO-HAVES
- Deep Developer Tooling Background: Prior experience in developer platforms, cloud infrastructure, AI coding assistants, or developer-focused software ecosystems.
HOW WE’LL KNOW IT’S WORKING
- Decision Velocity Across Functions Increases: Product, engineering, and support initiatives move from scoping to execution faster, with clear alignment and measurable business impact.
- Net-Negative Friction: Teams actively seek your partnership because your involvement removes ambiguity, sharpens priorities, and unblocks progress rather than introducing overhead.
- Integrated Health Sightlines: Replit's President has continuous, high-signal visibility into the operating health, technical execution, and organizational sentiment across all reporting groups.
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
ГибридСША; 💹 401(k) Program with a 4% match (US Only); 🚗 Commuter Benefits (In-Office & US Only); We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds
Location: United States of America
What We Do:
Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.
Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.
Huntress now secures more than 6M endpoints and 17M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.
Reports to: VP of Account Management
Location: Remote US
Compensation Range: $190,000 to $210,000 OTE (70/30 split) plus equity
What You’ll Do
As
Manager of Account Management
, you will lead and develop a team of quota-carrying Account Managers responsible for driving
Net Revenue Retention (NRR)
through product expansion, cross-sell, and renewals across Huntress’ customer and partner (MSP) base.
This role is central to scaling Huntress’ post-sale growth motion. You will own your team's performance across expansion, retention, and partner engagement, ensuring customers and partners continue to realize greater value from the Huntress platform as their businesses grow.
You will operate as a people leader, coach, and operator—establishing clear expectations, reinforcing execution rigor, and creating a culture of accountability, urgency, and customer obsession. You will work closely with Revenue Leadership, Marketing, Partner, and Revenue Operations teams to drive consistent engagement, effective messaging, and strong adoption across the installed base.
This is a
high-impact, high-visibility role
, with success measured by predictable expansion, strong renewal performance, accurate forecasting, and durable partner relationships.
Key Responsibilities
Lead, coach, and develop a team of
quota-carrying Account Managers
in a high-velocity, recurring-revenue sales environment
Own team performance against
Net Revenue Retention (NRR)
, expansion targets, and renewal rates
Establish and maintain operating cadence, including forecasting, pipeline inspection, deal strategy, and performance management
Hire, onboard, and ramp new Account Managers while continuously developing top performers
Reinforce Huntress’ culture of accountability, execution, and customer impact
Partner closely with MSPs as a trusted advisor, helping them expand product adoption, improve customer outcomes, and grow their businesses
Build and maintain strong executive and operational relationships within partner organizations
Execute scalable customer and partner engagement motions that ensure consistent communication, education, and value realization
Collaborate cross-functionally with Marketing, Partner, and Revenue Operations teams to optimize campaigns, tooling, and processes
What You Bring to the Team
3+ years of experience managing quota-carrying individual contributors
in Account Management or Sales roles, with direct responsibility for expansion, renewals, and forecast accuracy in
SaaS or consumption-based business models
Demonstrated success leading teams responsible for
post-sale revenue growth
, not just new logo acquisition
Experience operating in a
partner-led or MSP-centric go-to-market model
(strong plus)
Working knowledge of the
cybersecurity industry
(strong plus)
Experience using
Salesforce
as a system of record and
Gong
(or similar conversation intelligence tools) to drive execution discipline, deal inspection, and forecasting rigor
Strong bias toward action, operational discipline, and measurable outcomes
Proven ability to coach, motivate, and hold teams accountable in a fast-paced, growth environment
What We Offer:
100% remote work environment - since our founding in 2015
Generous paid time off policy, including vacation, sick time, and paid holidays
12 weeks of paid parental leave
Highly competitive and comprehensive medical, dental, and vision benefits plans
401(k) with a 5% contribution regardless of employee contribution
Life and Disability insurance plans
Stock options for
all
full-time employees
One-time $500 reimbursement for building/upgrading home office
Annual allowance for education and professional development assistance
$75 USD/month digital reimbursement
Access to the BetterUp platform for coaching, personal, and professional growth
Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.
We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.
We do discriminate against hackers who try to exploit businesses of all sizes.
Accommodations:
If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to
accommodations@huntresslabs.com
. Please note that non-accommodation requests to this inbox will not receive a response.
Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our
Candidate Privacy Notice
for more details on our practices and your data privacy rights.
#BI-Remote
Location: Intellias
Meet your recruiter
Dariia Ulianova
dariia.ulianova@intellias.com
https://www.linkedin.com...
Vacancy details
Management
Sales Manager
Director
United Kingdom
Remote
APPLY NOW
REFER A FRIEND
Intellias is a global digital engineering partner helping industry leaders accelerate innovation and transformation through technology. We operate across Mobility, Financial Services & Insurance, Retail & CPG, Healthcare & Life Sciences and High-tech, and are moving toward an industry-led, AI-enabled growth model with a strong focus on enterprise positioning.
What project we have for you
For more than 20 years, we’ve helped customers adopt innovation at scale and contributed to the success of the world’s leading brands.
In financial services, we work with capital markets firms, banks, insurers and fintechs, including Swissquote, 360T and CRX Markets. We build trading and market data platforms, payment and core banking systems and insurance platforms, backed by data and AI specialists who take AI from pilot to production. We hold the AWS Financial Services Consulting, Data Services and AI Services Competencies, are an OpenAI Select Partner, and are featured in Inc 5000 Europe and IAOP Global Outsourcing 100.
With financial services commercial teams in the UK and US and professionals across 15 countries, we serve clients in Europe, North America, the Middle East and Japan.
To continue our exponential growth, Intellias seeks to hire a Client Executive Director, Financial Services to join our global team and become part of the company’s success in the UK.
What you will do
8+ years of enterprise B2B sales experience within digital engineering, technology consulting, or transformation services, including at least 4 years selling to financial services clients in the UK or Europe
Proven success opening and closing net-new enterprise accounts in financial services, ideally in capital markets.
Established network of financial services decision-makers across technology and business leadership functions in the UK.
Demonstrated experience leading consultative sales engagements for complex multi-year technology programmes.
Proven track record of expanding large enterprise accounts: growing existing financial services clients through cross-sell, upsell, and multi-year expansion.
Strong hunter mentality combined with farming discipline: the ability to both acquire new logos and grow strategic accounts.
Experience selling digital engineering, platform modernisation, managed services, outcome-based models, cloud, Data & AI and agentic AI, or technology consulting services.
Ability to position Data & AI outcomes, from taking AI to production to modernising core systems, with financial services executives.
Skilled at navigating complex enterprise buying cycles and positioning value-driven transformation solutions.
Experience collaborating with solution, delivery, and partner ecosystem teams to structure and close complex enterprise engagements.
Entrepreneurial, self-driven, and effective operating as a senior individual contributor.
What you need for this
Own end-to-end enterprise sales cycles across financial services accounts in the UK, including territory planning, pipeline generation, qualification, solution shaping, negotiation, and closure. Capital markets is the first priority (trading, market data and compliance platforms), followed by insurance, banking and payments, and fintech.
Drive net-new logo acquisition across financial services, targeting multi-year enterprise transformation programes.
Own and grow a portfolio of existing financial services clients, with account plans, renewals, and cross-sell and upsell opportunities that expand scope and strengthen long-term partnerships.
Build and maintain a strong and consistent pipeline through direct prospecting, executive networking, ecosystem engagement, and partner channels.
Develop and maintain senior-level relationships across financial services organisations, engaging CIOs, CTOs, CDOs, COOs, and other executive stakeholders, ensuring high client satisfaction and retention.
Develop and execute account growth strategies for strategic clients, working closely with delivery leaders to keep service strong and open the next opportunity.
Leverage ecosystem partnerships with hyperscalers such as AWS, data platform vendors, and consulting partner firms to originate and accelerate opportunities.
Collaborate with the presales and delivery teams to shape tailored value propositions within our service portfolio.
Act as a trusted advisor to clients, translating complex business challenges into structured, value-driven transformation opportunities.
Navigate complex enterprise buying cycles, including procurement, legal, security, and multi-stakeholder decision processes.
Maintain disciplined pipeline management, forecasting accuracy, and opportunity qualification rigor.
Ensure strong execution discipline across the full sales cycle with accountability for revenue outcomes.
What it’s like to work at Intellias
At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.
We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.
Location: Chicago, Illinois, United States
WHAT IS BOX?
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
WHY BOX NEEDS YOU
We need strong sellers to help new customers realize their digital transformation goals while evolving how our current customer base leverages Box. By joining the Box Enterprise Sales team you will have an opportunity to work alongside our most senior sales leaders and our largest customer base.
WHAT YOU'LL DO
Source and close net new logos as well as working with existing customers within a given territory in the Enterprise segment (2000-10,000 employees)
Research and understand your customers and prospects to gain insight into their business challenges and Box value proposition
Influence and drive the sales process while managing through multi-layer stakeholders in Enterprise organizations
Exercise judgment in selecting methodologies, techniques and evaluation criteria throughout the sales process
Collaborate with internal partners to move deals forward and ensure customer success
WHO YOU ARE
We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.
6+ years of work experience in Sales with a track record of success
Proven ability to learn new technology and products
Have clear examples of closing complex deals and your sales process
Effectively uses a repeatable method for uncovering greenfield opportunities and building out a new territory
Previous experience building relationships and selling to C level executives
Prior success in ECM, Cloud, or SaaS sales
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. This is a field sales role with travel requirements up to 50%. Your Recruiter will share more about how we work and company culture during the hiring process.
At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in.
If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete
this form
. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
For details on how we protect your information when you apply, please see our
Personnel Privacy Notice.
If you are a California-resident, please read our California Applicant & Candidate Privacy Notice
here
.
NOTICE OF USE OF AI
At Box, we believe in the power of AI to improve the recruiting process while keeping people at the heart of every decision. For more information on the use of AI in our hiring process, please visit our webpage
here
.
Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our
benefits and perks
.
In accordance with OFCCP compliance, here is the
Pay Transparency Provision
.
Chicago Pay Range
$238,000
—
$297,500 USD
We’re looking for someone exceptionally sharp, commercially minded and creative, with the vision to take an established luxury brand to the next level internationally.
Вы будете вести проекты внедрения нашей платформы у крупных заказчиков: от сбора требований и презентации решения до запуска в промышленную эксплуатацию. • Проведение обследования, сбор требований;
Location: Remote - US
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Sr. Director, Marketing Strategy, & Analytics.
About the job
This position is needed to lead and elevate Twilio’s global marketing strategy, turning data into actionable insight that drives growth and customer engagement.
We’re looking for a strategic thinker and data storyteller to shape marketing decisions, inspire teams, and deliver real-world results. You’ll build and lead a team that transforms millions of data points into clear direction for campaigns, and drives revenue growth and retention.
Responsibilities
In this role, you’ll:
Create a forward looking point of view on the future of marketing and how we’ll drive success.
Define and drive global marketing strategies through actionable data and deep customer insight.
Build, mentor, and scale the marketing strategy, and data analytics team, fostering a culture of experimentation and measurable impact.
Lead quarterly/annual planning, and target setting to guide execution across all marketing functions.
Lead key marketing operational cadences to ensure business actionability needs are being met.
Partner across Marketing, Finance, and the GTM org to align go-to-market and growth strategies.
Own and Drive Marketing spend efficiencies, ROI analysis, optimization initiatives, and development of executive-ready dashboards.
Monitor emerging trends and market signals, and act as a scout for net-new growth vectors, whitespace opportunities, and competitive threats.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Bachelor’s degree in Marketing, Business, Analytics, or a related field.
10+ years in marketing strategy, data analytics, or related functions, with 5+ years of people leadership.
Expertise with analytics and BI tools (e.g., Tableau, Salesforce).
Strong communication, leadership, and cross-functional collaboration skills.
Exceptional cross-functional communication and storytelling skills.
Comfortable operating in ambiguity and fast-paced environments.
Desired:
Advanced degree (MBA or similar) strongly preferred.
Experience in SaaS, tech, or high-growth environments preferred.
Certification in marketing analytics or data science is a plus.
Passion for innovation, storytelling, and customer-centric thinking.
Location
This role will be remote and based in the USA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $227,840 - $284,800.
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $241,200 - $301,500.
Based in the San Francisco Bay area, California: $268,000 - $335,000.
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Application deadline information
Applications for this role are intended to be accepted until November 16th, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Dubai, United Arab Emirates
We are hiring for a new senior cricket club in Dubai, building its squad for the 2026/27 season. We are looking for a committed and proactive
Assistant Head Coach
to work closely with our Head Coach in developing players, delivering effective training sessions, and supporting the club's competitive cricket programme.
This is an excellent opportunity for a hands-on cricket coach who is passionate about player development, team performance, and contributing to the growth of a new club.
Key Responsibilities
Assist the Head Coach in planning and delivering cricket training sessions three evenings per week in Dubai.
Conduct and manage batting and bowling nets, throw-downs, fielding drills, and wicket-keeping practice.
Support player trials, talent identification, squad selection, and player development.
Assist with match-day preparation, team coordination, and on-field support.
Maintain accurate records of player availability, attendance, and training schedules.
Help organise training sessions and ensure players are prepared and engaged.
Identify areas for improvement and proactively suggest new drills, strategies, and training methods.
Work collaboratively with the Head Coach to maintain a positive, disciplined, and performance-focused team environment.
Requirements
Proven experience in cricket coaching, preferably within a competitive club or senior cricket environment.
ICC, ECB, Cricket Australia Level 1 coaching qualification or higher
is required.
Strong understanding of cricket techniques, training methods, and player development.
Practical experience conducting nets, throw-downs, fielding drills, and wicket-keeping sessions.
Ability to support player assessments, trials, team selection, and match-day activities.
Strong organisational, communication, and leadership skills.
A proactive, solution-oriented mindset, with the ability to address challenges independently and suggest practical improvements.
Genuine commitment to the team, its players, and the club's long-term development.
Must hold a valid UAE residence visa.
Must be available for weekday evening training sessions in Dubai.
Benefits
Part-time coaching contract with competitive compensation.
The opportunity to work alongside the Head Coach and contribute to the development of a new senior men's cricket club.
A hands-on role in player development, squad building, and competitive team preparation.
An opportunity to contribute ideas and help shape the club's training culture and performance standards.
The expected start date is
November–December 2026
. Shortlisted candidates will be invited to meet the Head Coach in person in Dubai.
Location: San Francisco; New York
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
Every agent on Baseten Sandboxes runs in its own microVM. Agents call models, reach tools and APIs, expose services, and more and more often talk to each other. Networking built into today's cloud providers was not designed for very large numbers of isolated machines that suspend, resume, and exchange data constantly.
The Agent Infra team builds its own networking stack for sandboxes, designed from the start for that scale. It runs in user space, with VPP (FD.io http://FD.io) as its main data plane technology, and is built from virtualized network functions (VNF/NFV): carrier-grade, low-latency packet processing designed for very large numbers of agents. In September 2026, Baseten acquired Blaxel https://www.baseten.co/blog/blaxel-is-joining-baseten-to-build-the-future-of-agentic-cloud/, whose sandboxes, storage, and networking are the foundation for Baseten Sandboxes https://docs.baseten.co/sandboxes.
You'll build multi-tenant virtual private networking that connects each customer's agents and services privately and securely, using modern overlay technologies.
We are building a cloud, not just using one. We want engineers who expose the network as a programmable API and write the code, not operators who push router and switch configuration. The team is small and ownership is big: we ship in weeks and months, not multi-year programs.
This role is separate from Baseten's GPU-to-GPU networking. Here you'll own how sandboxes connect to each other, to Baseten services, to customer networks, and to the internet.
If you've built user-space data planes, virtualized network functions, or multi-tenant cloud networking and want to design one for agents, we'd love to talk.
EXAMPLE INITIATIVES
- Blaxel is joining Baseten to build the future of agentic infrastructure https://www.baseten.co/blog/blaxel-is-joining-baseten-to-build-the-future-of-agentic-cloud/
- Securing the open frontier with NVIDIA OpenShell and Blaxel sandboxes https://www.baseten.co/blog/announcing-carbon/
- Baseten Sandboxes documentation https://docs.baseten.co/sandboxes
RESPONSIBILITIES
- Design and build the user-space, VPP-based data plane that connects microVM sandboxes to each other, to Baseten services, and to the internet
- Build multi-tenant virtual private networking and overlays (for example EVPN, GENEVE, VXLAN) across regions
- Expose the network as a programmable API that the rest of the platform calls
- Cut latency and raise connection scale for agent-to-agent and agent-to-service traffic
- Build routing that sends each request to the nearest region and keeps connections working as sandboxes suspend and resume
- Build secure ingress and egress for sandboxes, including firewalling, static egress IPs, and custom domains with managed TLS
- Build L7 proxies for request inspection, filtering, secret injection, and auditing
- Own per-sandbox addressing, including IPv6, and network isolation between tenants
- Build observability for the packet path across guest, host, and network, and debug production issues end to end
- Work closely with the compute, storage, GPU infrastructure, and datacenter teams
REQUIREMENTS
- Experience with user-space packet processing (DPDK, VPP, or similar) or virtualized network functions (VNF/NFV)
- Experience building multi-tenant networking in production (VXLAN, GENEVE, VRF)
- Experience building a software-defined network, overlay network, or packet-processing data plane in production
- You write production code: strong systems programming in Rust, Go, and/or C/C++. Network architects are welcome if they build, not only configure
- Experience building cloud networking as the provider, not only consuming a cloud provider's network
- Solid grounding in TCP/IP and routing
- Experience building or operating proxies, load balancers, or L4/L7 gateways at scale
- Experience debugging latency and throughput problems with packet captures, tracing, and profiling
- You move fast and like owning a problem end to end on a small team
NICE TO HAVE
- Experience with VPP / FD.io http://FD.io, our main networking technology
- Experience with GENEVE or VXLAN overlays and EVPN
- Linux kernel networking: eBPF/XDP, netfilter or nftables, network namespaces
- Familiarity with virtual machine networking: virtio-net, vhost, TAP devices, or networking for Firecracker or Cloud Hypervisor
- Experience running IPv6 at scale
- Background in telecom user-plane or 5G core networking, or in low-latency trading networks
- Experience with multi-region traffic routing, anycast, or BGP
- Experience with TLS termination, DNS, and egress security controls
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: Canada; United States
Workplace: Remote
ABOUT DOCKER
Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.
We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
_______________________________________________________________________
THE ROLE
Docker Hardened Images (DHI) is Docker's catalogue of security-hardened, enterprise-grade container images and Helm charts, built to be minimal, up-to-date, and safe to deploy in regulated and security-conscious environments. We're looking for a Principal Software Engineer to set the long-term technical direction for this catalogue and shape how the broader container security ecosystem evolves inside and beyond Docker.
At this level, you'll work across organizations, not just within one team. You'll set direction for major domains, resolve the highest-ambiguity problems in container supply chain security, and grow your impact through architectural leadership, cross-functional alignment, and influence on industry standards. This is a pure individual contributor role; influence comes through technical vision, design, and the ability to move organizations.
_______________________________________________________________________
RESPONSIBILITIES
- Own the architecture for DHI as a platform, making high-leverage decisions that define how images and Helm charts are authored, secured, distributed, and evolved across the entire catalogue and across Docker's broader product surface.
- Define and drive multi-quarter technical roadmaps for the container hardening domain, balancing upstream velocity, supply chain security posture, customer compliance requirements, and long-term catalogue scalability.
- Identify systemic patterns from customer, operational, and upstream signals and translate them into architectural changes that span the catalogue, not just individual images or charts.
- Build alignment across teams and executives on technical strategy, tradeoffs, and sequencing, including product, security, infrastructure, and customer-facing functions.
- Represent Docker as a trusted technical voice in escalations, key enterprise customer engagements, and upstream OSS communities on issues that shape the future of secure container delivery.
- Set conventions and standards at scale, defining the patterns others build within for image definition, Helm chart adaptation, hardening strategy, and supply chain tooling (Sigstore, SBOM, SLSA), and evolving those standards as the ecosystem changes.
- Drive the hardest, most ambiguous packaging problems where the right answer requires reasoning across upstream dynamics, security tradeoffs, multi-arch constraints, and customer impact simultaneously.
- Shape the integration test infrastructure and developer tooling strategy so that DHI's engineering platform scales with the catalogue and raises quality across the team.
- Mentor and raise the technical ceiling for staff and senior engineers across the org, through review, design, and well-chosen architectural decisions that create durable leverage.
- Take part in the paid on-call rotation; respond to incidents, debug production issues, and drive systemic improvements in reliability.
_______________________________________________________________________
QUALIFICATIONS
- 10+ years of backend engineering experience, including extensive work on production-grade, distributed systems at scale.
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- Ability to set multi-quarter technical roadmaps and align stakeholders (engineering, product, and executives) on strategy and tradeoffs.
- Deep expertise in the container and Kubernetes ecosystem: you have strong, grounded opinions about cert-manager, kyverno, grafana, istio, and similar projects, and you can reason about tradeoffs at the ecosystem level, not just the image level.
- Mastery of container supply chain security concepts (provenance, attestation, SBOM, signing, SLSA) and experience driving posture decisions across an organization rather than implementing them on a single project.
- Strong software engineering fundamentals: code review, testing, source control, CI/CD, and Go sufficient to shape infrastructure and harness design.
- Track record of technical influence without authority across multiple teams or organizations, raising quality through design docs, standards, review, and mentorship.
- Experience navigating upstream OSS communities as a decision-maker, representing a downstream organization's requirements and shaping upstream direction on security-relevant issues.
- Comfort working across remote, distributed teams and communicating complex technical strategy clearly to both technical and non-technical audiences.
BONUS BUT NOT REQUIRED
- Experience as a package maintainer at a Linux distribution, Homebrew, or comparable ecosystem.
- Hands-on experience implementing or operationalizing supply chain tooling (Sigstore, SBOM, SLSA) at org scale.
- Experience in regulated environments (FedRAMP, FIPS, PCI) with direct exposure to compliance requirements shaping engineering decisions.
- Prior Principal or Distinguished IC experience on a platform, security, or developer-tools team.
- Experience engaging directly with enterprise customers on container security architecture.
_______________________________________________________________________
WHAT TO EXPECT
FIRST 30 DAYS
- Align with leadership on the most critical org-wide technical risks and opportunities in container supply chain security.
- Develop a point of view on DHI's current architectural constraints and where the highest-leverage interventions are.
- Begin mapping the cross-functional landscape: product priorities, upstream pressures, customer compliance signals, and engineering gaps.
FIRST 90 DAYS
- Drive an architectural decision that unblocks multiple teams and reduces systemic risk across the catalogue.
- Establish a feedback loop from customer, operational, and upstream signals into the multi-quarter roadmap.
- Engage upstream OSS communities on at least one DHI-relevant issue with meaningful influence on direction.
FIRST YEAR
- Deliver a major platform or standards evolution with broad adoption across DHI and adjacent teams.
- Create durable alignment across engineering, product, and security on catalogue architecture, supply chain posture, and hardening strategy.
- Raise the technical ceiling for the engineers around you, measurably improving review quality, architectural consistency, and the team's ability to operate independently at a higher level.
Visa sponsorship: Docker considers visa sponsorship on a case-by-case basis based on business needs.
_______________________________________________________________________
COMPENSATION & EQUITY
All full-time roles include equity. Final compensation is determined on factors including but not limited to experience, skills, qualifications, and location.
Canada: CA$245,913 – CA$397,139 base
United States: $180,500 – $291,500 base
______________________________________________________________________
POSTING INFORMATION
- Open vacancy: This posting is for an existing open role.
- AI in hiring: Docker may use AI-assisted tools during our recruiting process.
- Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent.
______________________________________________________________________
PERKS & BENEFITS
- Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
- Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
- Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
- Home office support – Set up your workspace for comfort and success.
- Technology stipend – Equivalent to US$100 net per month to help support your work.
- Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.
- Parental leave – 16 weeks of paid parental leave after six months of employment.
- Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.
- Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
- Docker swag – Because representing the whale never gets old.
Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community.
#LI-REMOTE
Location: New York
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey is hiring a Customer Success Leader to manage and develop a team of experienced CSMs supporting our strategic asset management accounts. These partnerships span legal teams, business functions and regions, requiring an understanding of how asset managers operate and how legal work supports their investment activities and business priorities.
You will help the team turn those priorities into sustained adoption, measurable improvements in legal work and lasting partnerships. Reporting to the Head of Customer Success, Majors, you will also help shape how we support strategic asset management accounts as Harvey evolves.
WHAT YOU'LL DO
- Lead and develop the team. Coach CSMs on account strategy, stakeholder relationships and prioritization while managing performance, supporting career development and hiring. Set practical standards for success planning, business reviews and renewal preparation.
- Own portfolio outcomes. Be accountable for retention, net revenue retention and adoption across your team’s accounts. Partner with Sales on renewal strategy, forecasting and expansion opportunities, using account data and customer feedback to address risks early.
- Drive measurable customer value. Guide the team in identifying high-impact use cases across legal teams and their business partners, defining success measures and embedding Harvey into daily workflows. Ensure account plans connect implementation and adoption to improvements in turnaround time, internal capacity and management of legal spend.
- Lead executive engagement and customer escalations. Meet directly with senior customer stakeholders, including General Counsel and legal, compliance and operations leaders, to review progress, align on priorities and address concerns. Step in when urgent issues arise, coordinating Harvey’s response and ensuring clear communication, ownership and follow-through.
- Align teams around customer priorities. Bring together Sales, Legal Engineering, Product, Engineering and Security to support account plans. Clarify ownership, coordinate resources and work with functional leaders to resolve competing priorities.
- Influence product direction. Bring evidence from strategic asset management accounts to Product and go-to-market leadership. Identify recurring adoption barriers, surface unmet needs and help prioritize improvements with broad customer impact.
WHAT YOU HAVE
- 10+ years of experience in customer success, account management, consulting or professional services, including at least 4 years directly managing CSMs or account teams serving large enterprises.
- A track record of delivering retention and expansion outcomes across complex enterprise accounts, including leading renewal and growth strategies in partnership with Sales.
- Experience building strong teams through coaching, clear expectations and thoughtful performance management.
- The ability to earn executive trust, lead difficult customer conversations and influence decisions across functions without direct authority.
- Strong analytical judgment, including the ability to interpret adoption data, assess account risk and connect customer outcomes to commercial decisions.
- Experience helping organizations adopt new technology in regulated environments, with an understanding of AI’s opportunities and limitations. Experience serving asset managers or other financial institutions, particularly their legal and compliance teams, is strongly preferred.
WHAT WE OFFER
- The opportunity to develop a strong team working with leading asset managers.
- Close collaboration with Harvey’s leadership and product teams on complex customer challenges.
- The chance to help legal teams turn advances in AI into lasting improvements in how they support the business.
COMPENSATION
$230,000 - $250,000 USD OTE 80/20
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-GK1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: San Francisco
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey is hiring a Customer Success Leader to manage and develop a team of experienced CSMs supporting our strategic law firm accounts. These partnerships span offices, practice groups and regions, requiring an understanding of how firms operate, make decisions and deliver value to their clients.
You will help the team turn firm priorities into sustained adoption, measurable improvements in legal work and lasting partnerships. Reporting to the Head of Customer Success, Majors, you will also help shape how we support strategic law firm accounts as Harvey evolves.
WHAT YOU'LL DO
- Lead and develop the team. Coach CSMs on account strategy, stakeholder relationships and prioritization while managing performance, supporting career development and hiring. Set practical standards for success planning, business reviews and renewal preparation.
- Own portfolio outcomes. Be accountable for retention, net revenue retention and adoption across your team’s accounts. Partner with Sales on renewal strategy, forecasting and expansion opportunities, using account data and customer feedback to address risks early.
- Drive measurable customer value. Guide the team in identifying high-impact use cases across practice groups, defining success measures and helping lawyers embed Harvey into their work. Ensure account plans connect implementation and adoption to improvements in efficiency, work quality and client service.
- Lead executive engagement and customer escalations. Meet directly with senior firm stakeholders, including Partners and knowledge and innovation leaders, to review progress, align on priorities and address concerns. Step in when urgent issues arise, coordinating Harvey’s response and ensuring clear communication, ownership and follow-through.
- Align teams around customer priorities. Bring together Sales, Legal Engineering, Product, Engineering and Security to support account plans. Clarify ownership, coordinate resources and work with functional leaders to resolve competing priorities.
- Influence product direction. Bring evidence from strategic law firm accounts to Product and go-to-market leadership. Identify recurring adoption barriers, surface unmet needs and help prioritize improvements with broad customer impact.
WHAT YOU HAVE
- 10+ years of experience in customer success, account management, consulting or professional services, including at least 4 years directly managing CSMs or account teams serving large enterprises.
- A track record of delivering retention and expansion outcomes across complex enterprise accounts, including leading renewal and growth strategies in partnership with Sales.
- Experience building strong teams through coaching, clear expectations and thoughtful performance management.
- The ability to earn trust with senior stakeholders, lead difficult customer conversations and influence decisions across functions without direct authority.
- Strong analytical judgment, including the ability to interpret adoption data, assess account risk and connect customer outcomes to commercial decisions.
- Experience helping organizations adopt new technology and change established ways of working, with an understanding of AI’s opportunities and limitations. Experience serving law firms and navigating their partnership structures, practice-group needs and technology adoption is strongly preferred.
COMPENSATION
$230,000 - $250,000 USD OTE 80/20
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-GK1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: New York
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey is hiring a Customer Success Leader to manage and develop a team of experienced CSMs supporting our strategic law firm accounts. These partnerships span offices, practice groups and regions, requiring an understanding of how firms operate, make decisions and deliver value to their clients.
You will help the team turn firm priorities into sustained adoption, measurable improvements in legal work and lasting partnerships. Reporting to the Head of Customer Success, Majors, you will also help shape how we support strategic law firm accounts as Harvey evolves.
WHAT YOU'LL DO
- Lead and develop the team. Coach CSMs on account strategy, stakeholder relationships and prioritization while managing performance, supporting career development and hiring. Set practical standards for success planning, business reviews and renewal preparation.
- Own portfolio outcomes. Be accountable for retention, net revenue retention and adoption across your team’s accounts. Partner with Sales on renewal strategy, forecasting and expansion opportunities, using account data and customer feedback to address risks early.
- Drive measurable customer value. Guide the team in identifying high-impact use cases across practice groups, defining success measures and helping lawyers embed Harvey into their work. Ensure account plans connect implementation and adoption to improvements in efficiency, work quality and client service.
- Lead executive engagement and customer escalations. Meet directly with senior firm stakeholders, including Partners and knowledge and innovation leaders, to review progress, align on priorities and address concerns. Step in when urgent issues arise, coordinating Harvey’s response and ensuring clear communication, ownership and follow-through.
- Align teams around customer priorities. Bring together Sales, Legal Engineering, Product, Engineering and Security to support account plans. Clarify ownership, coordinate resources and work with functional leaders to resolve competing priorities.
- Influence product direction. Bring evidence from strategic law firm accounts to Product and go-to-market leadership. Identify recurring adoption barriers, surface unmet needs and help prioritize improvements with broad customer impact.
WHAT YOU HAVE
- 10+ years of experience in customer success, account management, consulting or professional services, including at least 4 years directly managing CSMs or account teams serving large enterprises.
- A track record of delivering retention and expansion outcomes across complex enterprise accounts, including leading renewal and growth strategies in partnership with Sales.
- Experience building strong teams through coaching, clear expectations and thoughtful performance management.
- The ability to earn trust with senior stakeholders, lead difficult customer conversations and influence decisions across functions without direct authority.
- Strong analytical judgment, including the ability to interpret adoption data, assess account risk and connect customer outcomes to commercial decisions.
- Experience helping organizations adopt new technology and change established ways of working, with an understanding of AI’s opportunities and limitations. Experience serving law firms and navigating their partnership structures, practice-group needs and technology adoption is strongly preferred.
COMPENSATION
$230,000 - $250,000 USD OTE 80/20
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-GK1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Quito, Ecuador
Workplace: remote
We are looking for a Supervisor to act as the single owner of courier and cargo onboarding flows, verification processes, and regulatory compliance for the Delivery Hub in Ecuador.
In this role, you will sit within the Supply department, which builds and protects our supply base across all geographies, and bridge the gap between regulatory rigor, product experience, and funnel conversion. Your job is simple to describe but difficult to execute: build a seamless, compliant onboarding machine that converts leads into active couriers while protecting the business against regulatory risks in Ecuador.
Key Responsibilities
Own the courier and freight registration and verification funnel end-to-end in Ecuador holding final accountability for the aha-moment conversion rate.
Develop the WatchDocs (registration platform) flow with the product team and agree on form configurations for the country.
Monitor funnel metrics, diagnose anomalies, and run drop-off research (surveys, courier calls, field tests with local teams).
Plan and execute WatchDocs data migrations from old to new platforms in Ecuador, tracking impact on registrations and conversion to avoid supply disruption.
Own KYC, identity verification, and document requirements for the Courier and Freight verticals in Ecuador.
Drive compliance platform features with engineering teams and maintain central compliance dashboards.
Represent Delivery Hub in cross-vertical compliance discussions, balancing legal and regulatory risk against funnel performance with data-backed arguments.
Prepare Ecuador for upcoming regulatory changes (e.g., labor and platform reforms) and support new launches in highly regulated environments.
Run supply funnel optimization projects, quantifying business impact (conversion, GMV, Net Revenue) together with analytics.
Own onboarding and compliance streams in quarterly and annual planning, maintaining single-source dashboards and concise decision-oriented materials for senior leadership.
Support the launch of fleet project in Ecuador.
Qualifications
Experience:
4+ years in project management or operations within ride-hailing, delivery, or marketplace platforms in Ecuador. Hands-on experience with registration/onboarding funnels, identity verification (KYC), or regulatory projects in these markets is a strong advantage.
Technical & Data Skills:
Proficiency in SQL (BigQuery) for independent data extraction/validation, experience building BI dashboards (Tableau or similar), and project management tool mastery (Jira, Confluence).
Domain Expertise:
Deep understanding of KYC/identity verification flows and core marketplace metrics (GMV, active supply, done rate, activation, funnel conversion), including local document and verification requirements in Ecuador.
Regulatory-to-Product Translation:
Strong ability to translate complex legal and regulatory mandates in Ecuador. (e.g., labor and platform regulations) into clear product requirements while quantifying their business impact.
Stakeholder & Cross-Cultural Management:
Fluent in Spanish and English; Portuguese is an advantage. Strong communication skills for working with local teams across Ecuador. Confident pushing back on stakeholders with data when proposed requirements threaten conversion.
Mindset:
Extreme end-to-end ownership, pragmatic problem-solving in fast-changing regulatory environments, high execution discipline, and a long-term strategic vision.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, and social impact projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Final benefits may vary depending on the location.