Location: South Africa
About Us
We're an established retention marketing agency specializing in email, SMS, and push for DTC ecommerce brands. We have nearly a decade in business and have partnered with hundreds of brands across the US, UK, Australia, and Europe. We help ambitious brands get more revenue from the customers they already have, and our reputation brings a steady flow of qualified leads to our door.
What You'll Do
Run discovery and proposal calls with inbound and referral leads, using our proven sales framework and scripts.
Respond to new leads within 15 minutes so prospects show up excited and ready to talk, with a target of 75%+ attendance.
Own the full follow-up process in HubSpot, so every deal moves forward with a clear, dated next step.
Grow existing accounts by offering seasonal upgrade packages to clients who already trust us.
Work with leadership on deal scoping and pricing within clear pricing tiers.
Share insights with marketing on lead quality so the pipeline keeps getting stronger.
Requirements
2–5+ years of experience closing B2B deals. Agency services or ecommerce SaaS experience is a big plus.
A consultative selling style, backed by a methodology such as SPIN, Sandler, or similar.
Exceptional spoken English. You're confident, clear, and credible with founders and senior marketers.
Based in South Africa or a similar timezone, with working hours that overlap UK, US, and AU clients.
Disciplined CRM habits. You keep HubSpot accurate in real time because you know clean data closes deals.
A coachable, growth-oriented mindset. You love feedback and apply it on your very next call.
Benefits
Warm leads only.
Every conversation is with someone who came to us through inbound or referrals.
You won't start from scratch.
You'll have a documented sales playbook, proven scripts, and a full library of recorded calls to learn from on day one.
Direct access to leadership.
You'll report directly to the CEO and get real coaching, real feedback, and real visibility.
Global, senior-level conversations.
You'll speak daily with founders and marketing leaders across four markets.
Real impact.
Your feedback on lead quality and deal scoping will help shape how we sell and grow.
Fully remote.
You can work from anywhere in a timezone that overlaps with our UK, US, and AU clients.
УдалённоBased in South Africa or a similar timezone, with working hours that overlap UK, US, and AU clients; You can work from anywhere in a timezone that overlaps with our UK, US, and AU clients
Location: Italy; Malta; Bologna, Italy; Turin, Italy
Chi siamo 🚀
RealAdvisor
è un'azienda svizzera in forte crescita nel settore PropTech, con l'obiettivo di innovare il mercato immobiliare attraverso tecnologia, dati e soluzioni digitali.
Per supportare lo sviluppo del mercato italiano, siamo alla ricerca di un/una
Retention Specialist
che ci aiuti a rafforzare le relazioni con i nostri clienti B2B, migliorare la loro esperienza e massimizzarne la fidelizzazione.
Cerchiamo una persona con
ottime capacità comunicative, attitudine commerciale e forte orientamento ai risultati
, capace di trasformare situazioni complesse in opportunità di relazione e crescita.
🎯 Di cosa ti occuperai
Gestire le richieste di cancellazione e individuare soluzioni efficaci per fidelizzare i clienti.
Contattare proattivamente i clienti a rischio abbandono, comprendendone esigenze e criticità.
Negoziare soluzioni commerciali personalizzate per favorire la continuità del rapporto.
Gestire obiezioni, reclami e situazioni delicate con professionalità ed empatia.
Collaborare con i team Sales e Customer Success per migliorare l'esperienza dei clienti.
Monitorare le attività di retention e aggiornare puntualmente il CRM.
Contribuire al raggiungimento degli obiettivi di fidelizzazione e riduzione del churn.
Requirements
💡 Chi cerchiamo
Esperienza in ruoli di
Retention, Customer Success, Account Management o Sales B2B
, preferibilmente in contesti SaaS, servizi digitali o abbonamenti.
Ottime capacità di comunicazione, ascolto attivo e negoziazione.
Capacità di gestire obiezioni e conversazioni difficili, mantenendo un approccio positivo e orientato alla soluzione.
Spiccata attitudine commerciale e orientamento agli obiettivi.
Autonomia, organizzazione e capacità di gestire le priorità.
Familiarità con strumenti CRM e piattaforme digitali.
Italiano madrelingua o livello equivalente.
Costituisce un plus l'esperienza nella gestione di clienti B2B con servizi in abbonamento o contratti ricorrenti.
Benefits
🌟 Cosa offriamo
Collaborazione freelance full-time
, con impegno continuativo.
100% da remoto, con orari flessibili:
organizza il tuo lavoro con autonomia, ovunque tu sia.
Compenso fisso + componente variabile
legata ai risultati raggiunti.
Formazione iniziale sui nostri servizi, strumenti e processi.
Un ambiente internazionale, dinamico e orientato alla crescita.
La possibilità di contribuire concretamente allo sviluppo di RealAdvisor nel mercato italiano.
Opportunità di crescita professionale all'interno di un'azienda in espansione.
🚀 Vuoi entrare nel team?
Se ami costruire relazioni solide con i clienti, sai gestire le sfide con un approccio commerciale e ti motiva raggiungere obiettivi concreti,
potresti essere la persona che stiamo cercando!
Candidati e scopri l'opportunità di crescere insieme a RealAdvisor!
We're looking for a commercially-minded growth leader who can take ownership of revenue growth across an established customer base, driving customer activity, retention, product adoption, and lifetime value.
Location: New York, NY, United States
About Us
Fanatics is a leading global sports platform redefining how fans connect with the teams, players and moments they love. Our businesses — Fanatics Commerce, Fanatics Collectibles, Fanatics Betting & Gaming, Fanatics Events, Fanatics Advertising, Fanatics Markets and Fanatics Studios — maximize the presence and reach for hundreds of partners globally and create a one-stop experience that allows fans to buy, bet, collect, and earn, while engaging with sports in deeper, more immersive ways. This includes licensed fan gear and lifestyle products, sportsbook and iGaming, physical and digital trading cards, live events, premium sports entertainment content, credit card offerings and more. Together, they form a powerful, integrated ecosystem — connected by the Fanatics ONE loyalty program and FanCash, the currency of sport — delivering personalized experiences to over 100 million fans worldwide. Fanatics holds partnerships with over 900 sports properties, from professional leagues and players’ associations to teams, colleges and retail partners; over 7,000 athletes and celebrities; and over 2,000 retail locations, including all Lids stores. Backed by a team of more than 22,000 employees, Fanatics is committed to relentlessly enhancing the fan experience.
About the Team
Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.
Overview
Fanatics Betting & Gaming is seeking a Senior Associate, VIP Retention Strategy to support the strategy behind how our highest-value customers are hosted. Our Account Management and Fanatics ONE Host teams exist to deliver service excellence to VIP customers across sportsbook and casino, and both are evolving quickly as we grow the population we cover.
This role is the strategy and operations engine behind that work. You will help raise the standard of our hosting program, translate the commercial strategies set by the sportsbook and casino teams into what hosts actually do day to day, and build the measurement and process that tell us whether it is working. You will partner closely with host leadership, analytics, and product, and your work will be visible to senior leadership.
Key Responsibilities
Support the strategy and performance of the Fanatics ONE Host program, raising the standard of service it delivers at scale.
Translate sportsbook and casino commercial strategies into clear plans and playbooks for the Account Management and host teams.
Build and maintain the reporting that measures hosting performance, retention, and customer engagement.
Define and document the processes, standards, and playbooks hosts work from, including tone and quality standards.
Help design and test new hosting approaches, and measure results against a control.
Partner with analytics and product on the tooling and AI-assisted workflows that make hosts more effective.
Build the briefing and insight materials hosts use to prepare for customer contact.
Support the operating cadence of the retention team: recurring reporting, performance reviews, and leadership updates.
Ensure Responsible Gaming standards are built into hosting programs rather than applied after the fact.
Experience & Skills
2+ years in betting, gaming, hospitality, or a comparable consumer business, ideally in a strategy, operations, analytics, or VIP-facing role.
Strong analytical foundation, comfortable working directly in data, building reporting, and defining metrics. Working fluency with Excel and exposure to SQL or a BI environment.
Clear writer, able to turn a strategy into a playbook that a front-line team can actually follow.
Highly organized, with the discipline to keep recurring reporting and process documentation current.
Comfortable partnering with front-line teams and senior stakeholders outside your direct reporting line.
Interest in how service and relationships drive customer loyalty, and in the tooling that makes service scalable.
Commitment to Responsible Gaming and to keeping customer wellbeing ahead of commercial outcomes.
Self-starter, detail-oriented, and comfortable with ambiguity in a function that is still being built.
Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.
For information about our benefits, please visit
https://benefitsatfanatics.com/
Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit
https://benefitsatfanatics.com/
Salary Range
$88,000
—
$107,000 USD
By submitting your application, you agree to our terms of service and acknowledge you have read our
Candidate Privacy Policy.
Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it
here
.
Location: Colombia; Brazil; Argentina; Croatia; Poland; Spain
Paired is a global recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
About Our Clients
We are a recruiting partner representing
three leading, fast-growing e-commerce retention agencies
currently scaling their teams. By applying to this single role, you will be considered for three distinct agency dynamics depending on your background and career goals:
They are looking for experienced
Lifecycle & Retention Growth Strategists
who can take ownership of customer retention, lifecycle marketing, and growth initiatives.
The Enterprise Scale Agency:
Best for strategists who love global teams, structured multi-person account pods, and managing high-profile global brand portfolios.
The Agile Boutique Studio:
Best for autonomous, execution-focused strategists who love working closely with founders and driving rapid list growth for 7-figure brands.
The Data & Tech-Heavy Growth Shop:
Best for analytical minds who love custom data pipelines, proprietary funnel architectures, and leveraging advanced AI production tools.
This is a strategic, hands-on role for someone who understands how to turn customer and performance data into actions that improve revenue, retention, engagement, and customer lifetime value.
Depending on the client, your scope may include email and SMS marketing, lifecycle automation, retention strategy, subscription growth, customer journeys, experimentation, and cross-functional team leadership.
Key responsibilities
Own lifecycle and retention strategy across email, SMS, subscription, and other customer touchpoints based on business needs.
Analyze customer, campaign, retention, and revenue data to identify opportunities and determine what should be tested or optimized.
Develop and execute experiments around offers, messaging, segmentation, customer journeys, subscription conversion, retention, and lifecycle engagement.
Build and optimize lifecycle programs, including campaigns, automated flows, onboarding, post-purchase, winback, cancellation/save journeys, and other retention initiatives.
Translate data and customer behavior into clear strategic recommendations and actionable plans.
Own performance against key business outcomes such as revenue, retention, customer lifetime value, subscription take rate, churn, or lifecycle program performance.
Work directly with clients, founders, or senior stakeholders to present performance, recommendations, and strategic priorities.
Lead and coordinate cross-functional teams including copywriters, designers, project managers, developers, and other marketing specialists.
Provide clear briefs, direction, feedback, and quality control to ensure execution aligns with strategy and brand requirements.
Troubleshoot lifecycle marketing, CRM, subscription, or customer journey issues and provide practical solutions.
Identify opportunities to improve processes, systems, and workflows, including the use of AI and automation where appropriate.
Monitor account/customer health and proactively identify risks, performance gaps, and opportunities for improvement.
Help build scalable playbooks, processes, and best practices that improve lifecycle and retention performance across the business.
Requirements
5+ years of experience in lifecycle marketing, retention marketing, CRM, growth marketing, email/SMS marketing, subscription growth, or a closely related field.
Strong understanding of DTC/ecommerce, consumer, subscription, or digital businesses and how customer retention contributes to revenue and profitability.
Proven experience using data to make strategic marketing or growth decisions rather than simply executing predefined campaigns.
Strong experience with lifecycle marketing platforms such as Klaviyo or comparable CRM/marketing automation tools.
Hands-on understanding of customer segmentation, automated journeys/flows, retention programs, experimentation, and performance optimization.
Experience owning measurable business outcomes such as revenue, retention, churn, LTV, conversion, subscription growth, or lifecycle performance.
Strong analytical skills and the ability to translate performance data into clear recommendations and next actions.
Comfortable working directly with clients, founders, CMOs, or senior stakeholders and communicating recommendations with confidence.
Strong project ownership and organizational skills, with the ability to manage multiple priorities without losing attention to detail.
Able to work cross-functionally and direct or collaborate with creative, project management, development, and marketing teams.
Strong written and verbal English communication skills suitable for client-facing work.
Self-directed, commercially minded, proactive, and comfortable operating in fast-moving environments.
Strong attention to detail and ownership mentality; you check your own work and take responsibility for outcomes, not just assigned tasks.
Experience using AI tools such as ChatGPT or Claude to improve marketing workflows, analysis, content development, or operational efficiency is a plus.
Benefits
Competitive USD compensation based on experience and client requirements.
Remote flexibility – work from anywhere while collaborating with international teams.
Opportunities to work with international companies across ecommerce, DTC, subscription, and digital businesses.
High-ownership roles with exposure to strategy, experimentation, and business growth.
Location: United States; Canada; Colombia; Argentina; Brazil
Paired is a global recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
About Our Clients
Our client is a direct-to-consumer (DTC) brand in the home-care industry. The company operates on a subscription-led business model and leverages performance marketing, creator content, and user-generated content (UGC) to drive customer acquisition. They are looking for a Head of Retention to strengthen their subscription business, improve customer retention, reduce churn, and maximize customer lifetime value.
Responsibilities
Develop and execute retention strategies to reduce subscriber churn, improve subscription renewal rates, and increase customer lifetime value.
Analyze subscription performance and customer behavior to identify retention opportunities, cancellation trends, and revenue growth potential.
Develop and optimize lifecycle marketing campaigns across email and SMS to support subscriber onboarding, engagement, renewal, and reactivation.
Design and implement strategies to recover at-risk subscribers and reactivate former customers.
Monitor key retention metrics, including subscriber churn, renewal rates, repeat purchases, customer lifetime value, and reactivation performance.
Conduct experiments to improve lifecycle marketing performance, subscription retention, and recurring revenue.
Collaborate with marketing and other relevant stakeholders to align retention initiatives with acquisition campaigns and the overall customer experience.
Identify opportunities to improve subscription processes and develop scalable strategies to support sustainable recurring revenue growth.
Requirements
Must have experience working in a subscription-heavy DTC business generating at least seven figures in monthly recurring revenue (MRR).
Proven experience developing and executing retention strategies that improve subscription performance and customer lifetime value.
Strong understanding of subscription business models, subscriber lifecycle management, churn reduction, and recurring revenue growth.
Experience managing lifecycle marketing strategies across email and SMS.
Strong analytical skills, with the ability to interpret retention metrics and translate insights into actionable strategies.
Experience with customer segmentation, lifecycle automation, retention campaigns, and subscriber reactivation.
Ability to work independently, take ownership of retention initiatives, and operate effectively in a fast-paced DTC environment.
Strong communication and collaboration skills, with the ability to work closely with marketing teams and business leadership.
Familiarity with subscription management platforms, CRM systems, and lifecycle marketing tools is preferred.
US-based candidates are preferred, but qualified international contractors may also be considered.
Benefits
Competitive compensation
Work remotely while collaborating with a growing DTC brand.
A full-time contractor engagement.
Задачи:
— Сегментация клиентской базы и построение автоворонок.
— Настройка триггерных коммуникаций: Email, Push, SMS, Telegram, In-App.
— Разработка бонусных механик и персонализированных предложений.
— Анализ конверсий, когорт, LTV и оттока клиентов.
— Проведение A/B-тестов и развитие retention-стратегии.
— Использование AI-инструментов для аналитики и автоматизации.
Требования:
— Опыт в Retention / CRM Marketing.
— Обязателен опыт в iGaming.
— Опыт работы с большими базами, автоворонками и триггерными коммуникациями.
— Понимание Retention, Reactivation, LTV и Churn.
— Уверенное владение AI-инструментами.
• Развивать воронку Telegram-бота: от первого запуска и триала до покупки, продления и возврата пользователей. • Самостоятельно предлагать акционные рассылки: выбирать аудиторию, предложение, время и последовательность сообщений.
• Развивать воронку Telegram-бота: от первого запуска и триала до покупки, продления и возврата пользователей. • Самостоятельно предлагать акционные рассылки: выбирать аудиторию, предложение, время и последовательность сообщений.
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