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Location: Ukraine Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. Who We’re Looking For: Support Analyst to join our Global Customer Support Team. This role focuses on in-depth analysis, diagnosis, and resolution of complex user cases related to the Creatio product line, as well as continuous knowledge sharing and collaboration with internal technical teams. The role is based in Poland. Responsibilities: Technical Case Analysis & Resolution Monitor the team’s support queue and proactively take cases into work Analyze and diagnose incoming technical and functional issues Resolve user cases related to Creatio product functionality Implement technical tasks such as building business processes, configuring integrations, and adjusting system behavior Provide clear algorithms and recommendations for implementing additional business logic Identify product issues and collaborate with development teams by submitting detailed bug reports Keep users informed about case progress and resolution status Handle escalations and complex customer situations Collect and process feedback related to resolved cases Customer Communication Communicate with users via phone and email in a clear and professional manner Provide telephone consultations on Creatio products and related services Conduct remote sessions to support issue investigation and resolution Knowledge Base & Documentation Create, update, and maintain knowledge base articles Contribute to troubleshooting guides and technical documentation Provide feedback and improvement suggestions to the Academy team Problem Analysis & Continuous Improvement Analyze recurring issues and customer feedback to identify underlying problems Collaborate with cross-functional teams, including developers and cloud administrators, to improve product stability and support processes Requirements: Experience in technical or customer support roles Strong understanding of HelpDesk / ServiceDesk processes Comprehensive knowledge of relational database concepts Proficiency in SQL Understanding of PC architecture and computer networks Foundational programming knowledge and understanding of OOP principles Ability to analyze complex issues, identify root causes, and propose effective solutions Strong verbal and written communication skills Ability to work collaboratively with cross-functional technical teams Capability to manage multiple tasks and priorities effectively English proficiency at B2 level or higher What you should expect from us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Creatio53 дн назад

Location: Poland Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. Who We’re Looking For: Support Analyst to join our Global Customer Support Team. This role focuses on in-depth analysis, diagnosis, and resolution of complex user cases related to the Creatio product line, as well as continuous knowledge sharing and collaboration with internal technical teams. The role is based in Poland. Responsibilities: Technical Case Analysis & Resolution Monitor the team’s support queue and proactively take cases into work Analyze and diagnose incoming technical and functional issues Resolve user cases related to Creatio product functionality Implement technical tasks such as building business processes, configuring integrations, and adjusting system behavior Provide clear algorithms and recommendations for implementing additional business logic Identify product issues and collaborate with development teams by submitting detailed bug reports Keep users informed about case progress and resolution status Handle escalations and complex customer situations Collect and process feedback related to resolved cases Customer Communication Communicate with users via phone and email in a clear and professional manner Provide telephone consultations on Creatio products and related services Conduct remote sessions to support issue investigation and resolution Knowledge Base & Documentation Create, update, and maintain knowledge base articles Contribute to troubleshooting guides and technical documentation Provide feedback and improvement suggestions to the Academy team Problem Analysis & Continuous Improvement Analyze recurring issues and customer feedback to identify underlying problems Collaborate with cross-functional teams, including developers and cloud administrators, to improve product stability and support processes Requirements: Experience in technical or customer support roles Strong understanding of HelpDesk / ServiceDesk processes Comprehensive knowledge of relational database concepts Proficiency in SQL Understanding of PC architecture and computer networks Foundational programming knowledge and understanding of OOP principles Ability to analyze complex issues, identify root causes, and propose effective solutions Strong verbal and written communication skills Ability to work collaboratively with cross-functional technical teams Capability to manage multiple tasks and priorities effectively English proficiency at B2 level or higher What you should expect from us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

VALD53 дн назад

Location: Perth, Australia Are you a health professional considering a career change? Are you motivated by performance, accountability, and the challenge of building something within a defined territory? If you have an allied health background — Physiotherapist, Exercise Physiologist, Sports Scientist, Strength & Conditioning, or similar — and are hungry to learn the craft of consultative field sales, this Business Development Manager (BDM) role at VALD may be the next step in your career. About VALD VALD is the world leader in technology for the allied health industry, providing innovative human-measurement technology to over 14,000 clients in over 150 countries. If you have a favourite team in the AFL, EPL, or NFL, there's a good chance they use VALD Technologies. Since its humble beginnings in 2015 in Brisbane, Australia, VALD has grown to a team of over 400 team members in over 30 countries, with 5 offices across four continents. Driven by a multidisciplinary team of researchers, clinicians, sports scientists, designers, developers and engineers, VALD's suite of systems offer unparalleled insight into human movement, performance, injury risk and rehabilitation. About the VALD Business Development Manager Role This is a FIELD SALES role with defined territory ownership. While this position is considered “remote” in that VALD does not operate a local office in every territory, this is not an inside sales or work-from-anywhere role. Business Development Managers are expected to spend time in the field meeting clients, performing product demonstrations, and developing relationships across their assigned territory. Location & Residency Requirements Applicants must live within 60 minutes of the posted metropolitan area associated with this role and able to travel around 5–6-hour radius of where they live. Candidates who do not currently live within the territory must be willing to relocate within 30 days of offer/start date. Applications from candidates planning to relocate will be considered; however, priority is given to qualified candidates already residing within the territory or those who have a history/network within the assigned territory No relocation reimbursement is offered . About the VALD Business Development Team The Business Development team are on the front line for VALD. As part of a truly global team, you will attend conferences and perform product demonstrations (both in-person and teleconferences) in clinical, performance, and tactical settings. You'll set up and oversee product trials, nurture new leads and look for new opportunities for VALD. With an education-based approach to sales, as a Business Development Manager, you must have an intimate knowledge of VALD's systems. You'll leverage your industry expertise and product knowledge to demonstrate how our clients can get the most out of our systems to provide value to their business. Is this you? Travel & Field Expectations Approximately 50% travel, primarily regional. Frequent day travel by car, with occasional overnight stays depending on territory. Limited air travel may be required based on geography (all work-related travel is reimbursed) Standard working hours are expected, with occasional evenings or weekends required for conferences, events, or lead follow-up. Reliable personal vehicle required (all work-related mileage is reimbursed). Ability to transport and demonstrate VALD equipment; carrying demo equipment up to ~35kg is required. Vehicle suitability (to fit VALD systems) can be discussed during interviews. Qualifications & Experience Background in allied health or performance (Physio, EP, S&C, Exercise Science, or similar) New graduates welcome; preferred candidates have 2+ years of field experience Strong communication skills across in-person, virtual, and written formats Comfort with cold prospecting (drop-ins, calls, emails) Confidence engaging with professionals at all levels (students to executives) Experience using CRM platforms (HubSpot preferred) and Microsoft 365 tools Prior field sales experience is considered only if aligned with clinical background and having sold within subscription-based sales models Who Succeeds in This Role The strongest BDMs at VALD share two defining traits: Lifelong learners — curious, coachable, and driven to improve their craft. GRIT — able to handle rejection, fail forward, accept feedback without ego, and stay focused on long-term success. This role is well suited for: Health professionals seeking a career change into sales Early-career BDMs Mid-career sales professionals with relevant clinical and industry background Key Responsibilities Own and manage a defined sales territory across performance and health verticals Self-generate a sales pipeline through outbound prospecting and marketing driven inbound opportunities Conduct in-person and virtual product demonstrations & oversee client trials Work full-cycle sales opportunities in partnership with Contracts and Client Success Achieve monthly and quarterly quota targets based on quantity of systems sold Accurately manage pipeline activity using CRM tools (HubSpot experience is a plus) Represent VALD professionally at conferences, events, and industry meetings Compensation & Benefits Commission and on-target bonus structure Home office setup or co-working allowance offered Full VALD equipment demo kit, iPad, and a work computer Monthly expense reimbursement Monthly fitness and wellness allowance It’s not expected that any single candidate would check every box here. If you meet just some of the requirements, but not all, we encourage you to submit your application! We strongly encourage you to apply if you’re at all interested. Show us how your experience could improve our team and widen our perspective. Our selection process includes assessing the requirements of the role vs the individual, and how well we think they will work in the VALD team. Why VALD? At VALD, you’ll join a global team redefining how performance and healthcare professionals measure and improve human movement. We offer opportunities to learn from high-performing teams, collaborate across disciplines, and grow within a company that values curiosity, accountability, and impact. Semi-annual global team gatherings provide opportunities for professional development and connection, while our culture prioritises inclusion, diversity, and long-term growth. VALD Diversity & Inclusion Commitment VALD’s best asset is not our technology but our people and culture. A culture of inclusion and diversity is critical to our business. We know diverse teams perform better. It's not a separate initiative – we aim to embed inclusion and diversity in everything we do. We are committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, socioeconomic background and sexual orientation. We welcome applications from people from all backgrounds. Conditions of Employment Successful applicants will be subject to background checks (including identity and criminal record checks). It will be a condition of employment that the background checks return acceptable results.

VALD54 дн назад

Senior Professional Services Technical Architect - Security

Location: Budapest, Hungary Are you a health professional thinking about a career change? Are you passionate about how technology can help progress your profession? If you have an allied health background or previous experience as a Physical Therapist, a role as a Business Development Manager at VALD could be the change you need! About VALD VALD is the world leader in technology for the allied health industry, providing innovative human-measurement technology to over 8,000 clients in over 150 countries. If you have a favorite team in the NBA, EPL, or NFL, there's a good chance they use VALD Technologies. Since its humble beginnings in 2015 in Brisbane, Australia, VALD has grown to a team of over 300 team members in over 30 countries, with five offices across four continents. Driven by a multidisciplinary team of researchers, clinicians, sports scientists, designers, developers and engineers, VALD's suite of systems offer unparalleled insight into human movement, performance, injury risk and rehabilitation. About the VALD Business Development Team The Business Development team are on the front line for VALD. As part of a truly global team, you will attend conferences and perform product demonstrations (both in-person and teleconferences) in clinical, performance, and tactical settings. You'll set up and oversee product trials, nurture new leads and look for new opportunities for VALD. With an education-based approach to sales, as a Business Development Manager, you must have an intimate knowledge of VALD's systems. You'll leverage your industry expertise and product knowledge to demonstrate how our clients can get the most out of our systems to provide value to their business. Is this you? Prior experience working in a clinical or allied health setting, such as a physiotherapist/physical therapist or similar role. Excellent communication and interpersonal skills via various mediums, including team calls, in-person interaction and sales pipeline reporting. Be comfortable with targeting new clients. Willing and able to travel for client meetings and represent VALD at industry conferences and events. Confidence to persuasively demonstrate VALD systems and communicate product and industry knowledge to clients. A self-starter who holds themselves accountable for reaching sales targets. A desire to work with and nurture existing distributor relationships. Prior experience using CRMs and the Microsoft Office 365 suite of products. You reside in Budapest. You speak Hungarian and English (please submit your application in English). It’s not expected that any single candidate would check every box here. If you meet just some of the requirements, but not all, we encourage you to submit your application! We strongly encourage you to apply if you’re at all interested. Show us how your experience could improve our team and widen our perspective. Our selection process includes assessing the requirements of the role vs the individual, and how well we think they will work in the VALD team. Why VALD? An opportunity to travel the world utilizing your health and performance experience is just the beginning when you join VALD.  Recently named in LinkedIn's Top 25 Startups for 2022 in Australia, VALD's best asset is not our technology but our people and culture. We have a range of benefits we offer to our team, such as: Industry-leading compensation with healthy performance-based incentives. The opportunity to work in a company that is redefining allied healthcare. Learn from a range of high-performing individuals and teams across various disciplines. Be part of a down-to-earth, inclusive and vibrant team. Regular travel opportunities to get the entire VALD team together for your ongoing development. The latest equipment and remote setup to perform at your best. VALD Diversity & Inclusion Commitment VALD’s best asset is not our technology but our people and culture. A culture of inclusion and diversity is critical to our business. We know diverse teams perform better. It's not a separate initiative – we aim to embed inclusion and diversity in everything we do. We are committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, socioeconomic background and sexual orientation. We welcome applications from people from all backgrounds. Background Check Successful applicants will be subject to background checks (including identity and criminal record checks). Background checks must return acceptable results.

GitLab55 дн назад

Location: Remote, Canada; Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Professional Services Technical Architect, Security at GitLab, you'll lead the design and implementation of secure enterprise solutions for Professional Services clients across AMER. You'll assess complex security architectures, guide security tool and CI/CD migrations, including legacy tools such as Jenkins, and implement GitLab security capabilities to help customers meet compliance frameworks such as NIST 800-53, ISO 27001, and SOC 2. This role requires depth in secure reference architecture design across cloud security, identity management, vulnerability management, and deployment choices such as GitLab SaaS and Self-Managed, as well as the judgment to translate that depth for engineering and executive audiences. Working closely with Professional Services Engineers, Engagement Managers, and Program Managers, you'll provide technical leadership throughout the Professional Services engagement lifecycle, from pre-sales security scoping through delivery and enablement. What you'll do Design and lead secure GitLab solution implementations for Professional Services client engagements, including security risk assessments and threat modeling. Advise customers on GitLab SaaS, Self-Managed, and Dedicated architecture choices in light of their security and compliance requirements. Lead technical discovery to understand customer security, compliance, and infrastructure needs, and use that insight to guide implementation plans and deliverables. Lead migrations from legacy source code management and continuous integration and continuous delivery (CI/CD) tooling, including application security tools such as Snyk, Checkmarx, Veracode, SonarQube, and GitGuardian, to GitLab CI/CD and GitLab security scanners. Support Professional Services Engagement Managers with security-related statements of work (SOWs), sales scoping, and pre-sales planning. Coordinate security implementation work across cross-functional teams and share customer needs with GitLab Product teams to inform security features and roadmap decisions. Mentor Professional Services and partner consultants, and create security-focused delivery kits, documentation, training materials, case studies, and enablement sessions. Partner with Training, Support, Customer Success, and Professional Services Program Managers to plan and deliver engagements. What you'll bring Technical expertise Experience delivering secure enterprise architectures across application security, cloud security, secure cloud infrastructure, and DevSecOps practices. Experience migrating source code management and continuous integration and continuous delivery (CI/CD) platforms with security controls. Experience advising on GitLab SaaS, Self-Managed, and Dedicated deployment tradeoffs for security and compliance needs. Hands-on experience with configuration management and infrastructure as code tooling, including Ansible and Terraform. Experience integrating security controls into CI/CD pipelines. Deep knowledge of GitLab security scanning capabilities, including Advanced Static Application Security Testing (SAST), Dynamic Application Security Testing (DAST), Dependency Scanning, Secret Detection, and Container Scanning. Experience migrating application security tooling, including Snyk, Checkmarx, Veracode, SonarQube, and GitGuardian, to GitLab Security Scanners. Experience planning and executing security tool migrations, mapping findings between platforms, managing dismissed and accepted risk findings, and building migration validation frameworks. Security and compliance Knowledge of security frameworks and standards, including ISO 27001, NIST 800-53, SOC 2, GDPR, and FedRAMP. Understanding of current security threats, including supply chain security, generative artificial intelligence (AI) and large language model (LLM) security risks, and zero-trust architecture. Working knowledge of the OWASP Top 10 for LLM Applications and how these risks apply to AI-assisted development tools such as GitLab Duo. Ability to communicate technical concepts, tradeoffs, and recommendations to technical and non-technical stakeholders. Ability to work independently and collaboratively in an all-remote, asynchronous environment. Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $164,880 — $277,560 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

GitLab55 дн назад

Principal Engineer, Duo Agent Platform

Location: Remote, Canada; Remote, Poland; Remote, United Kingdom; Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. About the role We are looking for a Principal Engineer to help build GitLab Duo Agent Platform, the agentic orchestration layer that runs AI agents and flows across the entire software lifecycle. Principal Engineers at GitLab are recognized experts across multiple technology domains and represent the senior technical leadership within their organization. In this role you will set technical direction for a significant part of the Agent Platform, working across several teams to turn agentic capabilities into something engineering organizations can actually depend on: predictable, observable, governable, and fast enough to sit in the critical path of real development work. The Agent Platform is not a single service. It spans agent execution and orchestration, flow definition and event-driven triggering, the AI Catalog through which customers discover and manage agents, model routing and evaluation, and the governance surface that decides which agents may act where and under whose identity. It runs on GitLab.com, GitLab Dedicated, and Self-Managed installations, including deployments that use self-hosted models to meet compliance requirements. You will work on the parts of that system where the hard architectural questions live, and you will do it hands-on. This role reports into the VP of the AI Engineering organization and works closely with Engineering Managers, Staff Engineers, Product Management, Infrastructure and Security. What you'll do Define the technical direction for a significant area of Duo Agent Platform across several teams, and partner with Engineering Managers and Product to turn it into a roadmap with a six-month horizon. Build the orchestration layer that makes agents and flows reliable: session lifecycle, tool invocation, context assembly, concurrency, retries, timeouts, and failure modes that degrade gracefully instead of stalling a developer's workflow. Hands on work on driving topics throughout the whole organisation from POC level, architecture to full implementation. Participate in Incident Management on-call rotation, to help meet availability goals for GitLab.com. Strong product builder and ownership mentality. Understanding of product strategy, technical strategy, delivering customer value and iteration towards a successful product Write clear, opinionated design documents, architecture narratives, and decision records that let other teams make aligned decisions. Ensure the architecture holds across multi-tenant GitLab.com, Dedicated, and Self-Managed deployments, including self-hosted model configurations, and respects data governance boundaries in each. Use the platform on our own work, find where it falls short of what we claim, and feed that back through improvements into the product. Mentor Staff and Senior Engineers, and raise the bar for experimentation rigor and cross-team collaboration. Work across the whole platform on different projects, features and teams. This reaches across: Design the extensibility surface so customers can build custom agents and flows, connect their own tools and internal systems, and bring external agents such as Claude Code and Codex into GitLab workflows without weakening the platform's guarantees. Drive down the cost and latency of agentic requests, and work with Product on how model selection, routing, and credit consumption behave as usage grows. Define the evaluation practice for the platform: offline benchmarks and online experiments that measure task completion, correctness, tool-call accuracy, latency, and cost per task, and that catch regressions before customers do. Build the governance and safety surface with Security and Compliance: policy-driven controls over which agents and models may run where, permission and identity semantics that align to existing roles and group structure, human-in-the-loop checkpoints, traceability of every flow session, and audit that stands up to enterprise review. Complete Interview Training and participate in hiring for the department as a technical interviewer or panel member. Take part in on-call or operational support where your team’s ownership model requires it. What you'll bring 8+ years of software engineering experience, including 3+ years at Staff, Principal level or equivalent senior technical leadership. Hands-on production experience building on large language models: agent loops, tool calling, context management, retrieval, prompt and model evaluation. Experience shipping this to real users, not only prototyping it. Strong background in distributed systems, including service decomposition, fault tolerance, observability, and operational resilience under multi-tenant load. A track record of defining evaluation frameworks and using benchmark and experiment results to make architecture decisions, rather than shipping on intuition. Experience designing human-in-the-loop controls, safety guardrails, and responsible AI practices for systems that act on a customer's behalf. Ability to drive alignment across Engineering, Product, Infrastructure, and Security on problems that start out ambiguous. Experience mentoring senior engineers and shaping technical direction across multiple teams without direct authority. Comfort working in one or more of Ruby, Go, Python, or TypeScript, and willingness to work across the stack the platform spans. Excellent written and asynchronous communication, and the ability to work effectively in a fully remote, globally distributed organization. About the team The AI engineering organisation is building the product and infrastructure that make GitLab an effective environment for running agents across the software development lifecycle. We’re distributed across the world and partner with teams throughout GitLab to help the GitLab Duo Agent Platform become the backbone of GitLab's AI features. You will report directly to the VP of Engineering for AI and especially work together with all the teams, the engineering management and other principal engineers in the AI department. This is an opportunity to lead a consequential group as AI changes how software is built. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $250,000 — $325,000 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Creatio55 дн назад

Location: Poland Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. Who We’re Looking For: Support Operator to join our Global Customer Support Division. This role focuses on high-quality case handling, user consultations, and continuous improvement of support processes and knowledge base content. The role is based in Poland. Responsibilities: Support Operations & Case Handling Handle and distribute incoming support cases with proper prioritization and ownership Monitor the support queue and proactively take cases into work Provide expert guidance on Creatio products and related services Process service requests including cloud-related actions, licensing, and SLA activation Keep customers informed about case progress and resolution timelines Manage escalations and support critical customer situations Collect and analyze customer feedback to improve support quality Customer Communication Communicate with customers via phone, chat, and email in a clear and professional manner Provide consultations and explanations tailored to customer needs Perform remote sessions to assist with issue resolution when required Knowledge Sharing & Continuous Improvement Create, update, and maintain knowledge base articles and internal documentation Collaborate with the Academy team by providing feedback and content improvement suggestions Identify recurring issues and contribute to optimization of support processes and service quality Requirements: Experience in customer or technical support roles Strong understanding of HelpDesk / ServiceDesk operations Excellent verbal and written communication skills Strong capability to explain technical concepts clearly to users Ability to manage escalations and critical cases with a solution-oriented approach Confident use of office software, email clients, and web browsers Basic understanding of PC architecture and networks Foundational knowledge of databases (DBMS) is a plus Strong teamwork skills and ability to manage multiple tasks simultaneously English proficiency at B2 level or higher What you should expect from us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Creatio55 дн назад

API Optimization Manager APAC

Location: Ukraine Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. Who We’re Looking For: Support Operator to join our Global Customer Support Division. This role focuses on high-quality case handling, user consultations, and continuous improvement of support processes and knowledge base content. The role is based in Poland. Responsibilities: Support Operations & Case Handling Handle and distribute incoming support cases with proper prioritization and ownership Monitor the support queue and proactively take cases into work Provide expert guidance on Creatio products and related services Process service requests including cloud-related actions, licensing, and SLA activation Keep customers informed about case progress and resolution timelines Manage escalations and support critical customer situations Collect and analyze customer feedback to improve support quality Customer Communication Communicate with customers via phone, chat, and email in a clear and professional manner Provide consultations and explanations tailored to customer needs Perform remote sessions to assist with issue resolution when required Knowledge Sharing & Continuous Improvement Create, update, and maintain knowledge base articles and internal documentation Collaborate with the Academy team by providing feedback and content improvement suggestions Identify recurring issues and contribute to optimization of support processes and service quality Requirements: Experience in customer or technical support roles Strong understanding of HelpDesk / ServiceDesk operations Excellent verbal and written communication skills Strong capability to explain technical concepts clearly to users Ability to manage escalations and critical cases with a solution-oriented approach Confident use of office software, email clients, and web browsers Basic understanding of PC architecture and networks Foundational knowledge of databases (DBMS) is a plus Strong teamwork skills and ability to manage multiple tasks simultaneously English proficiency at B2 level or higher What you should expect from us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type

Creatio56 дн назад

Solutions Consultant

Location: Dubai Workplace: onsite Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. Who We’re Looking For: We are looking for a Solutions Consultant to support the development of the EMEA region by providing technical expertise and experience to the team, customers, and partners. In this role you will actively drive and manage the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical adviser and product advocate. You will also rapidly identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.The role is based in Dubai.Responsibilities:Customer Oriented:Conduct key customer meetings with Sales Executives, offering technical expertise and support on product roadmap.Define vision and strategy for CRM and BPM opportunities, designing/configuring custom demos, presentations, training, and supportive materials.Deliver product demonstrations to key accounts, tailored to match customer expectations and needs.Assist in the production of RFPs and other proposals to clients.Design and deliver high-quality technical Proof of Concepts for prospective customers.Represent products to customers and at field events such as conferences, summits, seminars, etc. Partner Oriented:Communicate company vision to key prospect partners, aiding in their understanding of our product roadmap.Assist partners in defining sales strategies based on product specifics and capabilities.Company and Team-Oriented:Perform competitor analysis and provide feedback to R&D and Product teams, contributing to product development and Sales Enablement.Participate in defining deal-win strategies and region development strategies.Present technical and business aspects of proposed solutions to a C-Level audience.Requirements:Bachelor's degree in a related field.Minimum 5 years of experience as a Solutions Consultant (Presales) in the SaaS/ PaaS industry, with a proven track record of success in handling complex sales deals that involve scenarios such as custom POCs and demos.Experience with CRM / BPM / ERP / HCM systems, or No-Code/Low-Code Platforms.Technical depth to respond to all functional and technical elements of RFIs/RFPs.Demonstrated experience working closely with C-level managers on the client side, understanding their needs, and providing tailored solutions.In-depth knowledge of the European market dynamics, including industry trends, competitor landscape, and regulatory environment.Strong communication and presentation skills, with the ability to articulate complex concepts clearly and convincingly.Proven success in conveying customer requirements to Product Management teams.Strong analytical and strategic problem-solving skills, with the ability to think out of the box, identify opportunities and drive results.Willingness to travel as needed to meet with clients and attend industry events.Fluent English.Recent hands-on experience with programming within a modern web or enterprise development systems.Familiarity with production environments (application servers, web servers, databases).Will be a plus:Recent hands-on experience with programming within a modern web or enterprise development systems.Familiarity with production environments (application servers, web servers, databases).What you should expect from us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

RateHawk56 дн назад

Location: China RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide. Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone. We are seeking a skilled API Optimization Manager APAC to join our commercial team. This role is critical in ensuring our API solutions' seamless integration and optimal performance for our partners. The ideal candidate will possess strong analytical skills, technical expertise, and the ability to foster strong relationships with both internal teams and external clients This is a remote vacancy open to candidates residing in China . Requirements API Optimization: Leverage a data-driven approach to analyse and monitor API performance. Identify areas of improvement to optimize API usage, ensuring partners are utilizing our APIs effectively to drive growth and engagement. Cross-Functional Collaboration: Collaborate with commercial, technical, and product teams to enhance the API product offering, ensuring it meets partner needs and supports RateHawks' overall strategic objectives. Technical Troubleshooting: Provide technical support to partners regarding API usage, and collaborate with our technical teams to resolve any API-related issues that may arise. Partner Training: Conduct API workshops and training sessions to educate partners on how to maximize the value they get from our APIs. Key Qualifications Relevant experience: Ideally, 2-5 years experience in the travel industry, review and monitoring of the technical performance of the API connections. Specialized in managing the onboarding of API connected customers; acting as a mid point between IT and the commercial team to manage technical problem; analysis of technical performance, error rate, traffic and look to book ratio, in order to detect possible areas of improvement. Personal skills: Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer, used to data-driven decision-making. International mindset: Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence; Language knowledge: Fluent in English and Mandarin. Other languages as a plus. Benefits We Offer You Flexible schedules and opportunity to work remotely. Ambitious and supportive team who love what they do, appreciate each other, and grow together. Internal programs for adaptation and training, development of soft skills, and leadership abilities. Partial compensation for participating in external training and conferences. Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. Corporate prices on hotels and travel services. MyTime Day Off - an extra non-working day without loss of compensation. Learn more about our data protection practices in our Privacy Policy: link

GitLab56 дн назад

Commercial Account Executive - Mid-Market, East

Location: Remote GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Commercial Account Executive, Mid-Market, you’ll be the primary point of contact for prospective and existing customers in our mid-market segment, helping organizations modernize how they plan, build, secure, and ship software with GitLab’s AI-powered DevSecOps platform. You’ll own a broad book of business in your territory and serve as a strategic, trusted advisor to your accounts as you prospect, run complex sales cycles, and guide customers on their journey with GitLab to achieve clear business outcomes while supporting adoption and reducing churn. You’ll collaborate closely with Sales Development, Solutions Consultant, Renewals, Partners, and Sales leadership, using value-based selling and structured sales methodologies (such as MEDDPICC and Command of the Message) to build a healthy pipeline, run accurate forecasts, and support revenue goals across a wide range of deal sizes. Must be located in East or Central timezones in the US. What you’ll do Own and manage a broad Mid-Market book of business as the primary point of contact in your territory, focusing on new and expansion opportunities. Focus on customer accounts with 250 to 1,999 employees, managing the spectrum of project sizes and complexity within the mid-market segment. Articulate the value of GitLab’s AI-powered DevSecOps platform to Mid-Market prospects and customers, tailoring messaging to their business and technical needs. Build and maintain a healthy pipeline through consistent prospecting, qualification, and advancement of opportunities, using structured methodologies (such as MEDDPICC and Command of the Message) to support your pipeline and revenue goals. Document buying criteria, decision processes, next steps, and key stakeholders to run disciplined, well-orchestrated sales cycles. Collaborate with sales development, customer success, renewals, marketing, technical teams, and partners to deliver a cohesive pre- and post-sales experience, co-sell and close opportunities, and expand GitLab’s footprint while delivering added value for customers. Support customer adoption of GitLab solutions, proactively work to reduce churn and contraction, and participate in quarterly forecasting and territory planning. Contribute to continuous improvement by sharing win/loss insights, updating the sales handbook, and being a clear voice of the customer into the product via our public issue tracker. What you’ll bring Experience selling SaaS solutions by leading value-based conversations with technical and business stakeholders, ideally including development or DevSecOps teams. Ability to manage a broad mid-market territory as the primary point of contact, owning a book of business from prospecting through close, adoption, and expansion. Skill in building and maintaining strong customer relationships, including effective discovery, negotiation, and closing to support long-term customer outcomes. Comfortable driving consistent outbound prospecting activity, creating and maintaining a healthy pipeline, and maintaining accurate territory and forecast documentation. Ability to collaborate closely with cross-functional partners (sales development, customer success, renewals, marketing, partners, and technical teams) to coordinate account strategies. Clear and structured communication skills, including presenting the GitLab value proposition to different audience levels and documenting customer insights and lessons learned. Interest in GitLab, open source, and tools that support software development, with the ability to connect customer business challenges to GitLab’s DevSecOps platform. Willingness to travel to meet customers and attend events as needed, and openness to bringing relevant, transferable sales experience from a variety of backgrounds. About the team The Commercial Account Executive - Mid-Market role sits within GitLab’s broader Sales organization, focused on helping mid-market customers adopt and expand their use of our AI powered DevSecOps platform. You’ll be part of a distributed team of Account Executives, Sales Development, Solution Consultants, Renewals, and Partners who work asynchronously across regions to manage a broad book of business and a wide range of opportunity sizes. Our mission is to guide customers through their journey with GitLab, from first evaluation to long term value realization, by developing new business, strengthening customer relationships, and supporting healthy product adoption. We collaborate closely through shared playbooks, our sales handbook, and GitLab itself to stay aligned on territory plans, pipeline health, and best practices. For more on how we work, see the Commercial Account Executive Handbook . Remote-Global The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $68,800 — $114,600 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Sourcegraph56 дн назад

ML & Agentic Systems Engineer [IC4]

Location: Remote Who we are Our mission is to bring clarity and control to the world's most complex codebases. AI is accelerating code creation, but the infrastructure to understand, oversee, and evolve that code hasn't kept pace. Sourcegraph gives engineering organizations full visibility across their systems, precise context for their agents, and the ability to execute coordinated code changes at scale. As agentic development becomes the dominant engineering paradigm, we provide the context layer teams need to take control of their codebase. With Code Search, Deep Search, MCP, and Agentic Batch Changes, we deliver on that mission today - giving engineering teams and their AI tools the cross-repo context to navigate massive codebases with confidence, and the ability to make changes across hundreds of repositories at once. Companies like Stripe, Reddit, and Leidos rely on Sourcegraph to ship faster and with higher quality. We're backed by a16z, Sequoia, and Redpoint, and proud to operate as a globally distributed team that values high agency, direct communication, and customer love. If you want to build the infrastructure that lets every engineering team - and every agent they deploy - operate on their codebase with confidence, join us. Hours & location 🌎 While we hire almost anywhere in the world, we have a preference for someone to reside in the following locations for this role. However, if you feel qualified, we welcome you to apply regardless of location. No matter what, working hours must overlap with EST for at least 20 hours/week. Preferred locations: USA Why this job is exciting Sourcegraph is at the forefront of building AI tools to solve the biggest problems in the software industry, problems that only get bigger as codebases grow and as more of the work is done by agents. The Code Understanding team owns the surfaces where that intelligence meets the developer: Deep Search , our agentic, multi-step answer engine across an enterprise's entire lineup of codebases, Query Assist , turning natural language queries into Sourcegraph query syntax, Smart Hovers , concisely summarizing symbols right where devs need it, guided diff review, and the APIs that both humans and AI agents rely on every day. Most of what makes those surfaces tick is agent engineering : a blend of software engineering, machine learning, and statistics. Agent engineering tells us which model to use and when, how to retrieve and pack context, how to measure answer quality, where to fine-tune or distill a smaller model to cut costs and latency, and how to expand a single LLM call into a reliable multi-step agent. As the staff ML and agent engineer on Code Understanding , you'll be the technical owner of it: setting the tam’s direction for models, evaluations, and agentic systems, making our products measurably better, faster, and cheaper, and raising the team's fluency in building with models. This is a staff-level role : we're hiring a technical leader, not just a strong individual contributor. The primary need is a production ML and evaluation authority who also builds production agent systems. You'll own the hardest, most ambiguous problems in this space, set standards others follow, and influence direction beyond your immediate team. You'll get the exhilarating chance to drive the vision on how we can provide the best code understanding experience on the market by combining our deterministic, large-scale systems and AI into experiences never seen before. Concretely, you'll own work like: Agentic systems. You'll design and harden the multi-step, tool-using agent loops behind current and new agentic experiences, turning research and experiments into reliable, observable, and affordable products at enterprise scale. Pragmatic use of evaluations. Crafting agentic products means needing to tell when a change actually helped, which is hard when agents keep changing and the product keeps shifting. You'll bring judgment about where evaluations earn their keep, when to use targeted smoke tests and metrics, and how to avoid noise dressed up as rigor, so we can move fast with confidence. Models: selection, upgrading, and training. You'll decide which models we run where, drive upgrades, and fine-tune our own when that's the right call. Retrieval and context engineering. You'll push on how we ground models in a customer's code - retrieval, ranking, context windows, citations - to make answers more accurate and verifiable. Cost and latency. Every surface has a per-user economic budget. You'll treat cost and latency as product features, and profile, distill, cache, and right-size models so we can ship ambitious features sustainably. You'll do this on a small, senior-leaning team that ships quickly, owns a lot of product surface, and has streamlined product management: engineers here talk to customers, frame the problem, and own it end-to-end. You'll have real agency over technical direction and a direct line to the impact of your work. 📅 Within one month, you will… Get the Code Understanding products and their model/agent pipelines running end-to-end locally, and land your first improvements to a model, prompt, retrieval path, or eval. Build a clear picture of where the AI engineering pain is, and the product surfaces most constrained by them. Get to know the team and our customers, and start forming your own opinions about where our agentic products should go next. Join the team's on-call support rotation. 📅 Within three months, you will… Own a meaningful agentic slice of the product end-to-end, driving it from problem-framing through rollout and measurement. Establish how the team ships model and prompt changes responsibly: the evals, dashboards, and guardrails that make quality and cost regressions visible before customers feel them. Begin up-leveling teammates in building with models by pairing with them, reviewing their code, and modeling good agent engineering instincts. 📅 Within six months, you will… Be the recognized technical authority for agent engineering and agentic systems on Code Understanding. You will be the person teammates, and increasingly the wider department, defer to on model, eval, and agent-design decisions. Have measurably moved the products: better answer quality, lower cost/latency, or new agentic capabilities that weren't feasible before. Be setting the direction of the team's roadmap where it intersects agents, bringing conviction, backed by evidence, about which bets are worth making, and pulling other engineers up to execute on them. About you You are a staff engineer and technical leader with hard-won skills across production machine learning, evaluation, and agent systems . This high-leverage role relies on your ability to make sound model and evaluation decisions for a fast-moving product, build the production systems around them, steer technical direction, and be a force multiplier for a talented, product-minded team. You're equally comfortable reasoning about an eval harness, a fine-tuning run, a retrieval pipeline, and the multi-step agent loop that ties them together, and you make everyone around you better at all of it. You operate at staff scope: you own the most ambiguous, highest-risk problems in your domain, go into whatever codebase a problem requires, set standards and patterns others adopt, and translate fluidly between engineering goals and business objectives. You influence direction beyond your immediate team. You lead through technical excellence and mentorship. You have personally owned a production model lifecycle. You have trained or fine-tuned at least one model and taken it from dataset construction through evaluation, production rollout, and monitoring. You can explain how you chose between training or fine-tuning and prompting or retrieval, how you chose baselines and metrics, what error analysis revealed, and how production evidence affected the next version. You build agents, fluently and opinionatedly. You've designed multi-step agentic systems and made them reliable, observable, and cost-bounded. You have a point of view on where agents shine and where deterministic code or human judgment is required. You have strong evaluation judgment. You build representative datasets, meaningful baselines, useful error taxonomies, and release criteria that connect offline measurements to production behavior. You know where rigorous evaluations earn their keep, where lightweight smoke tests or qualitative review are enough, and where a precise-looking metric is misleading. You treat cost and latency as product constraints. You make measured quality, latency, and cost tradeoffs and use the appropriate combination of model selection, prompting, retrieval, caching, distillation, and fine-tuning rather than reaching reflexively for a more complex model. You operate autonomously on ambiguous problems. Given a rough product idea, a few customer quotes, and a Slack thread, you come back with a plan, a prototype, milestones, and a point of view on tradeoffs, without it being pre-scoped. You own high-technical-risk projects end-to-end. You contribute beyond your domain. As a senior IC, you go into whatever part of the codebase a problem requires, recognize issues beyond your immediate area, and translate between engineering goals and business objectives. You up-level the people around you. You mentor by pairing on hard problems, providing substantive design and code reviews, and spreading agent engineering literacy across the team. You see investing in your teammates' growth as part of the job. You're customer and product-driven. You're comfortable on customer calls and in feedback threads, you turn raw signals into requirements, scopes, and milestones, and you push back when feedback would lead the product astray. You're pragmatic, not a perfectionist. You ship the smallest correct thing, prefer robust solutions over complicated ones, and keep a high-quality bar with simplicity. On the engineering fundamentals: You're a strong software engineer who can ship production services. You're comfortable across our stack - Go on the backend, TypeScript on the frontend, GraphQL, Postgres, Docker - or you're clearly able and eager to get there. You're fluent with agentic coding tools, and you understand and own every line it submits. You're comfortable in an async-first, multi-service, fast-paced remote environment. Nice-to-haves: You've shipped an LLM-powered or agentic developer-facing product you can speak about opinionatedly: what worked, what didn't, what you'd do differently. You've fine-tuned, distilled, or trained models to meet cost, latency, or quality targets in production. Experience with retrieval, ranking, embeddings, or search relevance. Experience working directly with enterprise customers and translating their needs into a product. Experience mentoring or up-leveling engineers, especially raising a team's agent engineering fluency. Level 📊 This job is an IC4. You can read more about our job leveling philosophy in our Handbook. Compensation 💸 We pay above-market salaries because we want to hire exceptional people who can focus on building great products, not worrying about paying bills. As an open and transparent company, our compensation philosophy and pay bands are visible to every Sourcegraph teammate, and we strive to make our approach equitable, explainable, and competitive. Your base salary is determined by the IC4 pay band for your location zone (1-4). Our pay bands are informed by market data and designed to ensure competitive compensation wherever you live. During the recruiting process, we'll discuss the range applicable to you based on job level, relevant skills, experience, qualifications, and location zone. 💰 The starting salary for the IC4 pay band in each zone is: Zone 2: $176,000 USD Zone 3: $132,000 USD Zone 4: $88,000 USD 📈 In addition to competitive cash compensation, we offer meaningful equity (because when Sourcegraph succeeds, we want you to succeed, too) and generous perks & benefits . Interview process Below is the interview process you can expect for this role (you can read more about the types of interviews in our Handbook). It may look like a lot of steps, but rest assured that we move quickly and the steps are designed to help you get the information needed to determine if we’re the right fit for you… Interviewing is a two-way street, after all! We expect the interview process to take 5.5 hours in total. 👋 Introduction Stage - we have initial conversations to get to know you better… [30m] Recruiter Screen [30m] Hiring Manager Screen 🧑‍💻 Team Interview Stage - we then delve into your experience in more depth and introduce you to members of the team, including cross-functional partners… [60m] Resume Deep Dive [60m] System Design [60m] Harden a Code Research Agent Interview [60m] Cross-functional team collaboration / Values 🎉 Final Interview Stage - we move you to our final round, where you gain a better understanding of our business and values holistically… [30] Leadership We check references and conduct your background check Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process. Learn more about us You can learn more about what it is like to work at Sourcegraph by reading our handbook . We are an ambitious team who are collectively working hard to build the most influential company in the world. You can read more about our culture , competitive compensation and benefits here. Sourcegraph is an equal opportunity workplace; we welcome people from all backgrounds. Sourcegraph participates in E-Verify for U.S. Employees.

Voodoo56 дн назад

Freelance Concept Artist - Paper.io 2

Location: Barcelona; Paris; Amsterdam Workplace: Remote ABOUT VOODOO Voodoo is a consumer tech company founded in Paris in 2013, with one mission: entertain the world. Today we are 1,000 people, generating $1b+ in annual revenue, profitably. Our games and apps have passed 7 billion downloads and reach 200 million+ active users every month, making Voodoo the #3 mobile publisher worldwide in downloads, after Google and Meta. We were backed by Goldman Sachs, Tencent and GBL along the way. This remote role is located within a two-hour time difference of CET. TEAM Our Gaming team is made up of hybrid-casual, casual, and mid-core experts. Our 'Core' games team supports internal and external studios worldwide in creating, developing, and launching new hit games, whilst our 'Live' games team focuses on delivering higher engagement on our existing and successful games. Joining our Live games team means collaborating with gaming industry experts on globally renowned, enduring games while embracing exciting new entrepreneurial ventures. With over seven billion downloads worldwide and a portfolio of more than 10 resilient hybrid games generating more than $20m per year, we are the world's largest and most successful hybrid publisher. You will be joining one of our Live Studios, working on Paper.io http://Paper.io 2 https://play.google.com/store/apps/details?id=io.voodoo.paper2&hl=en_US. With Paper.io http://Paper.io 2, we’re building an iconic game that players will never forget! We're a small team of excellent people who take care of everything from ideas to testing, and we intend to grow while maintaining our high standards. ROLE As a Concept Artist focusing on Concept Art, you will play a vital role in shaping the visual identity of Paper.io http://Paper.io 2 https://play.google.com/store/apps/details?id=io.voodoo.paper2&hl=en_GB. Collaborating closely with the Art Director, you will create, develop, and integrate stunning game assets, elevating the production quality of our live games as we transition them into the casual space. - Art Creation: - Design and produce high-quality concept art for characters, environments, and props. - Work on illustrations for icons or stylised assets that align with the game’s aesthetic. - Creating key art illustrations with final render. - Collaboration: - Partner with the Art Director to align on visual style and direction. - Actively contribute by providing creative ideas and constructive feedback. - Conceptualisation: - Gather references, brainstorm ideas, and create mock-ups that clearly communicate the artistic vision. - Contribute to the creative direction by delivering compelling and innovative designs. PROFILE - Experience: - 4+ years as a Concept Artist, in the mobile gaming industry. - Strong capabilities in concept art, including a keen eye for detail, composition, and style. - Ability to adapt to different visual styles and produce assets that align with the game’s vision. - Strong Illustration skills - Technical Proficiency: - Skilled in tools like Maya, Blender, Unity, and Photoshop. - Proficient in low-poly modelling and texturing pipelines; familiarity with Maya rigging workflows is a plus. - Experience working with Unity - Familiar with AI pipelines - Soft Skills: - Excellent communication skills, with the ability to convey ideas clearly and collaborate effectively with a multidisciplinary team. - Resourceful and proactive, with the ability to troubleshoot and iterate effectively. - Strong problem-solving abilities Nice to have - Create low-poly 3D models, including texturing, to meet both technical and artistic requirements. - Experience in VFX creation or animation. BENEFITS - Best-in-class compensation - Other benefits according to the country you reside

GitLab56 дн назад

Public Sector Strategic Account Executive, DoW

Location: Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Strategic Account Leader on our Public Sector Team, you’ll help Department of War agencies modernize how they build and secure software using GitLab’s AI-powered DevSecOps platform. You’ll align GitLab with agency priorities like CI/CD automation, secure development practices, and infrastructure modernization in regulated environments, acting as the primary point of contact for strategic and large prospects. Reporting to a Regional Director, you’ll own a defined book of business, build and execute multi-year account plans, navigate complex procurement cycles, and partner closely with system integrators and resellers to deliver outcomes that matter to public sector missions. In your first year, you’ll focus on developing trusted relationships with CIOs, technical leaders, and key stakeholders across your territory, driving successful rollouts and adoption of GitLab, and coordinating with our pre- and post-sales engineering and support teams. You’ll also represent the voice of your customers internally by sharing product feedback and ideas through our public issue tracker, helping shape how GitLab serves the public sector over time. What you’ll do Build and execute strategic account plans that align GitLab’s AI-powered DevSecOps platform with public sector modernization initiatives Navigate complex procurement and contracting processes while shaping multi-year technology roadmaps with CIOs and technical leaders Act as the primary point of contact and trusted advisor for strategic and large public sector prospects and customers Own your book of business, from pipeline development through close and expansion, using a consultative, mission-focused sales approach Collaborate with pre-sales and post-sales engineering, customer success, and support teams to ensure successful rollout, adoption, and value realization Partner with system integrators, resellers, and other channel partners to generate qualified leads and co-create solutions for government challenges Conduct ongoing prospecting and opportunity development activities within large and strategic accounts to drive new and expansion business Represent the voice of the customer by sharing feedback and product ideas through GitLab’s public issue tracker and internal teams What you’ll bring Experience selling technology solutions to Department of War agencies Knowledge of the software development lifecycle, including CI/CD automation, secure development practices, and infrastructure modernization Understanding of compliance requirements, and agency buying cycles, with the ability to navigate complex stakeholder environments Consultative sales approach that positions technology as a mission enabler and aligns solutions to public sector modernization initiatives Ability to manage major accounts with a high degree of ownership and control, working under minimal supervision on complex opportunities Skill in collaborating with system integrators, resellers, and internal pre- and post-sales teams to drive successful customer outcomes Effective written and verbal communication skills, with strong interpersonal abilities to build consensus across technical and non-technical stakeholders Alignment with GitLab’s values, openness to learning, and readiness to apply transferable skills and diverse experiences to the public sector domain About the team The Public Sector Team focuses on helping U.S. Department of War agencies modernize how they build, secure, and operate software using GitLab’s AI-powered DevSecOps platform. You’ll join a distributed group of strategic account leaders, solutions architects, and channel specialists who collaborate asynchronously across time zones to serve complex, regulated customers. We partner closely with system integrators and resellers, align with agency procurement processes, and coordinate with product, marketing, and support teams to deliver secure, compliant solutions. Our current priorities include navigating evolving procurement and compliance requirements, supporting infrastructure modernization and secure development practices, and expanding GitLab’s presence across key public sector accounts. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $122,000 — $205,200 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Все вакансии в одном месте - страница 26 · Job Hunters

820 вакансий по запросу «Resident»Сначала свежие

GitLab52 дн назад

Director of Product Management, Agentic Software Delivery

УдалённоRemote, United States; The base salary range for this role’s listed level is currently for residents of the United States only

NOVACARD52 дн назад

Site Reliability Engineer (SRE)

Creatio53 дн назад

Sales Sourcer

Creatio53 дн назад

Technical Sourcer

Creatio53 дн назад

Location: Ukraine Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. Who We’re Looking For: Support Analyst to join our Global Customer Support Team. This role focuses on in-depth analysis, diagnosis, and resolution of complex user cases related to the Creatio product line, as well as continuous knowledge sharing and collaboration with internal technical teams. The role is based in Poland. Responsibilities: Technical Case Analysis & Resolution Monitor the team’s support queue and proactively take cases into work Analyze and diagnose incoming technical and functional issues Resolve user cases related to Creatio product functionality Implement technical tasks such as building business processes, configuring integrations, and adjusting system behavior Provide clear algorithms and recommendations for implementing additional business logic Identify product issues and collaborate with development teams by submitting detailed bug reports Keep users informed about case progress and resolution status Handle escalations and complex customer situations Collect and process feedback related to resolved cases Customer Communication Communicate with users via phone and email in a clear and professional manner Provide telephone consultations on Creatio products and related services Conduct remote sessions to support issue investigation and resolution Knowledge Base & Documentation Create, update, and maintain knowledge base articles Contribute to troubleshooting guides and technical documentation Provide feedback and improvement suggestions to the Academy team Problem Analysis & Continuous Improvement Analyze recurring issues and customer feedback to identify underlying problems Collaborate with cross-functional teams, including developers and cloud administrators, to improve product stability and support processes Requirements: Experience in technical or customer support roles Strong understanding of HelpDesk / ServiceDesk processes Comprehensive knowledge of relational database concepts Proficiency in SQL Understanding of PC architecture and computer networks Foundational programming knowledge and understanding of OOP principles Ability to analyze complex issues, identify root causes, and propose effective solutions Strong verbal and written communication skills Ability to work collaboratively with cross-functional technical teams Capability to manage multiple tasks and priorities effectively English proficiency at B2 level or higher What you should expect from us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Creatio53 дн назад

Location: Poland Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. Who We’re Looking For: Support Analyst to join our Global Customer Support Team. This role focuses on in-depth analysis, diagnosis, and resolution of complex user cases related to the Creatio product line, as well as continuous knowledge sharing and collaboration with internal technical teams. The role is based in Poland. Responsibilities: Technical Case Analysis & Resolution Monitor the team’s support queue and proactively take cases into work Analyze and diagnose incoming technical and functional issues Resolve user cases related to Creatio product functionality Implement technical tasks such as building business processes, configuring integrations, and adjusting system behavior Provide clear algorithms and recommendations for implementing additional business logic Identify product issues and collaborate with development teams by submitting detailed bug reports Keep users informed about case progress and resolution status Handle escalations and complex customer situations Collect and process feedback related to resolved cases Customer Communication Communicate with users via phone and email in a clear and professional manner Provide telephone consultations on Creatio products and related services Conduct remote sessions to support issue investigation and resolution Knowledge Base & Documentation Create, update, and maintain knowledge base articles Contribute to troubleshooting guides and technical documentation Provide feedback and improvement suggestions to the Academy team Problem Analysis & Continuous Improvement Analyze recurring issues and customer feedback to identify underlying problems Collaborate with cross-functional teams, including developers and cloud administrators, to improve product stability and support processes Requirements: Experience in technical or customer support roles Strong understanding of HelpDesk / ServiceDesk processes Comprehensive knowledge of relational database concepts Proficiency in SQL Understanding of PC architecture and computer networks Foundational programming knowledge and understanding of OOP principles Ability to analyze complex issues, identify root causes, and propose effective solutions Strong verbal and written communication skills Ability to work collaboratively with cross-functional technical teams Capability to manage multiple tasks and priorities effectively English proficiency at B2 level or higher What you should expect from us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

VALD53 дн назад

VALD54 дн назад

Senior Professional Services Technical Architect - Security

GitLab55 дн назад

GitLab55 дн назад

Principal Engineer, Duo Agent Platform

Creatio55 дн назад

Location: Poland Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. Who We’re Looking For: Support Operator to join our Global Customer Support Division. This role focuses on high-quality case handling, user consultations, and continuous improvement of support processes and knowledge base content. The role is based in Poland. Responsibilities: Support Operations & Case Handling Handle and distribute incoming support cases with proper prioritization and ownership Monitor the support queue and proactively take cases into work Provide expert guidance on Creatio products and related services Process service requests including cloud-related actions, licensing, and SLA activation Keep customers informed about case progress and resolution timelines Manage escalations and support critical customer situations Collect and analyze customer feedback to improve support quality Customer Communication Communicate with customers via phone, chat, and email in a clear and professional manner Provide consultations and explanations tailored to customer needs Perform remote sessions to assist with issue resolution when required Knowledge Sharing & Continuous Improvement Create, update, and maintain knowledge base articles and internal documentation Collaborate with the Academy team by providing feedback and content improvement suggestions Identify recurring issues and contribute to optimization of support processes and service quality Requirements: Experience in customer or technical support roles Strong understanding of HelpDesk / ServiceDesk operations Excellent verbal and written communication skills Strong capability to explain technical concepts clearly to users Ability to manage escalations and critical cases with a solution-oriented approach Confident use of office software, email clients, and web browsers Basic understanding of PC architecture and networks Foundational knowledge of databases (DBMS) is a plus Strong teamwork skills and ability to manage multiple tasks simultaneously English proficiency at B2 level or higher What you should expect from us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Creatio55 дн назад