Location: Remote - Brazil; Remote; Remote - EMEA
Workplace: Remote
ABOUT US
Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we've built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We're passionate about maintaining this and work on the bleeding edge of AI to do so.
Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across 150 languages and roughly 100 countries. It is used by some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco.
We're a passionate team who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things.
Constructor is a U.S. based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today.
ABOUT THE ROLE
We are hiring Senior Analytics Engineers across multiple teams at Constructor. Wherever you land, you will turn billions of daily events into reliable, usable data products: the pipelines, models, dashboards, and tools that teams and customers depend on to make decisions.
This is not a pure data engineering role — our analytics engineers combine strong technical craft with genuine business understanding, so the data they model answers the questions that actually matter. During the interview process we will get to know your strengths and interests and match you with the team where you can have the biggest impact.
WHAT YOU'LL DO
- Design and build data pipelines and data models that power analytics and reporting
- Build dashboards, reports, and tools that make large-scale behavioral data usable and trustworthy
- Define and validate business metrics together with stakeholders, not just implement them
- Ensure data quality, consistency, and performance across systems processing billions of events
- Partner with analysts, engineers, and product managers to translate business needs into well-designed data solutions
- Work with SQL, Python, and distributed data systems at very large scale
REQUIREMENTS
- Strong experience building data pipelines, data models, and analytics tooling
- Expert-level SQL and experience working with large-scale datasets and distributed data systems
- Experience with Python for data work and tooling
- Experience with modern analytics stacks (e.g. dbt, Airflow, or similar modeling and orchestration tools)
PRODUCT & BUSINESS UNDERSTANDING:
- Experience defining and validating business metrics and understanding why they matter
- Understanding of product funnels and ecommerce metrics (revenue, conversion, engagement)
- Ability to translate stakeholder needs into data models, dashboards, and tools
Communication & ownership:
- Ability to communicate clearly with both technical and business stakeholders
- Comfortable owning an analytics area end to end in a fast-paced environment
Preferred skills:
- Experience building customer-facing or embedded analytics
- Experience working in e-commerce
BENEFITS
- 🧠 Work with smart and empathetic people who will help you grow and make a meaningful impact.
- 🎉 Regular team offsite events to connect and collaborate.
- 🌎 Fully remote team - choose where you live.
- 🏝️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year.
- 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office.
- 💻 Apple laptops provided for new employees.
- 🧑🎓 Training and development budget for every employee, refreshed each year.
- 👪 Maternity & Paternity leave for qualified employees.
- 💵 Base salary: $80k–$120K USD depending on knowledge, skills, experience, and interview results
- 📈 Stock options - offered in addition to the base salary
DIVERSITY, EQUITY, AND INCLUSION AT CONSTRUCTOR
At Constructor.io http://Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.
Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. Our primary interest is in finding the best candidate for the job. We encourage you to apply even if you don't meet all of our listed qualifications.
How we handle your data. By submitting this application, you acknowledge that Constructor will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, we will retain your data for a limited period as described in our Recruitment Privacy Notice https://constructor.com/recruitment-privacy-notice. After that period your data will be deleted or anonymized.
Location: Remote - Brazil; Remote; Remote - EMEA
Workplace: Remote
ABOUT US
Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we've built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We're passionate about maintaining this and work on the bleeding edge of AI to do so.
Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across 150 languages and roughly 100 countries. It is used by some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco.
We're a passionate team who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things.
Constructor is a U.S. based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today.
ABOUT THE ROLE
We are hiring Senior Product Analysts across multiple teams at Constructor. Wherever you land, you will help product teams understand how their work translates into user behavior and business outcomes, and use data to shape where our products should evolve next.
Our product analysts define the metrics that matter, build the connection between product performance and business results, and turn ambiguous questions into clear, actionable insights. During the interview process we will get to know your strengths and interests and match you with the team where you can have the biggest impact.
WHAT YOU'LL DO
- Define and validate the metrics that product teams use to measure success
- Build metric frameworks connecting product and algorithm performance to business outcomes like revenue and conversion
- Analyze user behavior and product funnels to identify opportunities and guide product strategy
- Design, run, and analyze A/B tests to evaluate product changes
- Set up analytics for product areas, from instrumentation to dashboards and reporting
- Partner closely with product managers, engineers, and leadership to turn insights into decisions
REQUIREMENTS
- Strong track record of solving product and business problems using data
- Solid knowledge of SQL and experience working with large datasets
- Experience with Python for data analysis (pandas, NumPy, visualization libraries)
- Deep understanding of A/B testing and statistical concepts
PRODUCT & DATA UNDERSTANDING:
- Experience defining metrics, building metric trees, and analyzing product funnels
- Ability to connect product changes to business outcomes and communicate the "so what"
- Familiarity with ML-driven or AI products is a plus
Communication & ownership:
- Proven ability to work independently and own an analytics area end to end
- Ability to communicate insights clearly and influence product strategy
- Comfortable bringing structure to ambiguous questions in a fast-paced environment
Preferred skills:
- Experience working in e-commerce
- Experience being the first or primary analyst embedded in a product team
BENEFITS
- 🧠 Work with smart and empathetic people who will help you grow and make a meaningful impact.
- 🎉 Regular team offsite events to connect and collaborate.
- 🌎 Fully remote team - choose where you live.
- 🏝️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year.
- 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office.
- 💻 Apple laptops provided for new employees.
- 🧑🎓 Training and development budget for every employee, refreshed each year.
- 👪 Maternity & Paternity leave for qualified employees.
- 💵 Base salary: $80k–$120K USD depending on knowledge, skills, experience, and interview results
- 📈 Stock options - offered in addition to the base salary
DIVERSITY, EQUITY, AND INCLUSION AT CONSTRUCTOR
At Constructor.io http://Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.
Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. Our primary interest is in finding the best candidate for the job. We encourage you to apply even if you don't meet all of our listed qualifications.
How we handle your data. By submitting this application, you acknowledge that Constructor will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, we will retain your data for a limited period as described in our Recruitment Privacy Notice https://constructor.com/recruitment-privacy-notice. After that period your data will be deleted or anonymized.
Location: Remote - Brazil; Remote - AMER; Remote - EMEA
Workplace: Remote
ABOUT US
Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we’ve built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We’re passionate about maintaining this and work on the bleeding edge of AI to do so.
Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across 150 languages and roughly 100 countries. It is used by some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco.
We’re a passionate team who love solving problems and want to make our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things.
Constructor is a U.S. based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today.
ABOUT THE ROLE
We are hiring Data Analysts to work across multiple teams at Constructor, including Data Science Integrations, Ranking, Recommendations, AI Shopping Agents, Offsite Search Optimisation, Personalization and Retail Media.
In this role, you will work at the intersection of data, product, and machine learning. You will analyze user behavior, design and evaluate experiments, define metrics, and generate insights that directly influence product decisions and business outcomes.
You will collaborate closely with engineers, data scientists, product managers, and business stakeholders, helping translate data into actionable improvements across our platform.
WHAT YOU WILL DO
- Analyze user behavior and large-scale datasets to identify patterns, issues, and opportunities for improvement
- Design, run, and analyze A/B tests to evaluate product changes and measure impact on key business metrics
- Define and validate metrics that reflect both user experience and business outcomes
- Build dashboards, reports, and data tools to support decision-making across teams
- Partner with customers, engineering, product, and business teams to translate insights into product improvements
- Work with SQL, Python, and distributed data systems to process and analyze large volumes of data
REQUIREMENTS
We are looking for strong analytical thinkers who are comfortable working with data to drive product and business decisions.
Core skills:
- Strong analytical skills and experience solving business problems using data
- Solid knowledge of SQL and experience working with large datasets
- Experience with Python for data analysis (pandas, NumPy, visualization libraries)
- Understanding of A/B testing and statistical concepts
Product & data understanding:
- Understanding of machine learning pipelines, training data quality, and model evaluation
- Familiarity with ranking, recommendations, or search relevance is a plus
- Experience defining metrics, building metric trees, and analyzing product funnels
Communication & ownership:
- Ability to communicate insights clearly and translate business needs into analytical solutions
- Comfortable working with multiple stakeholders in a fast-paced environment
Preferred Skills:
- Experience in a customer-facing role
- Experience working in e-commerce or product analytics
BENEFITS
- 🧠 Work with smart and empathetic people who will help you grow and make a meaningful impact.
- 🎉 Regular team offsite events to connect and collaborate.
- 🌎 Fully remote team - choose where you live.
- 🏝️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year.
- 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office.
- 💻 Apple laptops provided for new employees.
- 🧑🎓 Training and development budget for every employee, refreshed each year.
- 👪 Maternity & Paternity leave for qualified employees.
- 💵 Base salary: $80k–$120K USD, depending on knowledge, skills, experience, and interview results
- 📈 Stock options - offered in addition to the base salary
DIVERSITY, EQUITY, AND INCLUSION AT CONSTRUCTOR
At Constructor.io http://Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.
Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. Our primary interest is in finding the best candidate for the job. We encourage you to apply even if you don’t meet all of our listed qualifications.
How we handle your data. By submitting this application, you acknowledge that Constructor will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, we will retain your data for a limited period as described in our Recruitment Privacy Notice https://constructor.com/recruitment-privacy-notice. After that period your data will be deleted or anonymized.
Location: Paris, France
Workplace: Hybrid
Job title: Accounts Payable Accountant (Comptable Fournisseurs)
Location: Paris
About Ledger
We’re a team of experts pushing the limits of what’s possible, united by our common goal to unlock true freedom through digital ownership, making technology accessible for all. We believe in a world where users, creators and enterprises manage their value with ownership and freedom. Our curiosity drives us to innovate, empowering individuals on a global scale. We believe change is constant and our team moves forward as one, with a culture of problem-solving where every employee is empowered and supported to challenge tradition and create solutions. Our mission is simple: to make self-custody accessible and give people the keys to their own financial futures. If you want to make a true impact, we want you to join us at Ledger.
At Ledger, we’re proud to be the global platform for digital assets and Web3, with over 20% of the world’s crypto assets secured through our Ledger devices. With our headquarters in Paris, and offices in Vierzon, Grenoble, Montpellier, London, Portland, Geneva, Zurich and Central Singapore, we have a team of around 600 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 7.5 millions units already sold in 200 countries.
The team
You’ll join the Accounting department within Ledger’s Finance team, working in an international context.
What you’ll be doing:
Supplier accounting
- Match invoices against purchase orders
- Record invoices and review items arriving on the approved platform
- Prepare payment batches
- Perform account reconciliation (lettrage)
- Contribute to monthly, quarterly and annual closings (e.g. accrued expenses, shareholder current accounts)
- Analyse and monitor accounts, including follow-ups and communication with suppliers and employees
- Contribute to annual audits by answering the auditors’ questions
Expense reports
- Review expense reports
- Book entries, prepare payments and reconcile
- Support the declaration of fees (honoraires)
This list is not exhaustive.
What we’re looking for
- Minimum BTS, DUT or equivalent
- Strong Excel skills
- Knowledge of ERP systems is a real plus
- Comfort with AI and current tools, and a willingness to work with AI (strongly recommended)
- Rigour and an analytical mindset
- Ability to communicate and work in a team
- Good English level, required to work in an international environment
At Ledger, we are dedicated to continually investing in our employees which is why we offer more than just salaries; we provide comprehensive compensation packages that include a wide range of benefits. Here are some of the benefits you can look forward to:
- Flexible work options - Our hybrid policy allows employees to work from home up to 3 times per week
- Health & Wellness support - Health and Life Insurance, including medical, dental and vision coverage
- Financial growth opportunities - Employees can become shareholders in Ledger (access to BSPCE under the current plan) as well as other financial benefits depending on your country of work
- Commuter allowance - Ledger offers a commuter allowance to contribute to your preferred means of transportation
- Learning & Development - A comprehensive suite of training solutions providing a personalised learning experience for every employee, including internal and external training and conference participation
- Meal vouchers - Swile meal vouchers
- Time off - 5 weeks of paid leave
- Equipment - High-performance equipment for your work
- Ledger life - Annual company outing (Ledger Days), annual parties, snacks and drinks at the office, and an employee discount on Ledger products
For regionally specific benefits, your Talent Acquisition contact will be able to provide you with more information.
We’re committed to building an inclusive hiring process. If you need any adjustments or accommodations, just let us know, we’ll do our best to support you.
Location: Berlin
Workplace: OnSite
ABOUT PEEC AI
AI search is changing how brands are discovered and chosen. People now ask ChatGPT, Gemini, Claude and Google’s AI answers what they used to search for, and AI assistants increasingly shape the journey from discovery to purchase. Winning customers now means winning over the AI systems that influence their decisions.
Peec AI is an AI search platform that helps marketing teams understand and improve how their brands are discovered, represented, and recommended. We show them where they stand, what’s shaping it, and where to act. Since launching in January 2025, Peec AI has passed $20M ARR and 4,000 paying customers. We’re a Series A company backed by 20VC and Singular, with 100+ people across our Berlin HQ and our New York office.
ABOUT THE ROLE
We're looking for a Sales Development Representative to help build Peec AI's outbound engine from the ground up. In this role, you'll be responsible for identifying and engaging high-potential prospects, generating qualified pipeline, and partnering closely with Sales and Marketing to sharpen our go-to-market approach. This role means real ownership, room to shape how we do outbound, and a clear path to grow into a closing role as we scale. If you're the kind of person who gets a rush from picking up the phone, loves the puzzle of finding the right person to call, and wants to sell a product that's genuinely at the frontier of where search is heading, this is the role for you.
WHAT YOU'LL DO
- Drive outbound prospecting by identifying and engaging decision-makers across SEO, marketing, and growth functions at companies that would benefit from Peec AI
- Execute personalized, high-quality outreach with cold calling at the core and email and LinkedIn in support, to generate qualified meetings and build pipeline for the Account Executive team
- Leverage AI-powered tools to research prospects, personalize messaging at scale, and continuously sharpen your outbound approach
- Collaborate closely with Sales and Marketing to refine targeting, messaging, and positioning based on what's resonating in the market
- Contribute to the development of outbound playbooks and prospecting approaches as the SDR function scales
WHAT WE'RE LOOKING FOR
- Hungry, driven, and relentlessly motivated, with a habit of setting ambitious targets and not stopping until you hit them
- A natural on the phone who genuinely enjoys cold calling and sees every dial as an opportunity, not a chore
- Passionate about technology and the role AI is playing in reshaping how businesses operate and grow, ideally someone who already uses AI tools as part of their day-to-day workflow
- Highly coachable and open to feedback, treating every conversation as a data point
- Excited about the opportunity to learn the full sales cycle and grow toward an Account Executive role over time
BONUS POINTS
- Experience with outbound sales tools such as Clay, Lemlist, Apollo, or similar
- Familiarity with the SEO, content marketing, or digital analytics space
- Prior experience in a B2B SaaS environment, even in a junior or internship capacity
- A track record of hitting or exceeding activity and meeting targets in a previous SDR or similar role
WHAT WE OFFER
- Exciting and challenging work with real impact and ownership at one of Europe's fastest-growing Series A startups
- Regular team events and off-sites
- Competitive salary and meaningful equity: everyone at Peec owns a piece of the upside
- Paid Meal and Uber home when working late
- The most beautiful office space and work environment in Berlin
Location: San Francisco
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey is hiring a Head of Video to develop and direct video for our Content & Social (C&S) roadmap. You’ll bring original ideas, build recurring formats, and turn briefs into stories that work for our audience and channels. You’ll primarily develop concepts, write, creatively direct shoots, and guide the editor, with accountability for the work from briefing through delivery.
You’ll be one of the first two hires in a dedicated C&S creative pod, alongside a Video Editor & Shooter. The pod sits within HCS for creative leadership, craft, and brand standards, while the C&S roadmap determines its workload and priorities. Broader HCS projects are resourced separately.
You’ll work directly with C&S leads every day, from briefing through final review, translating the message, channel, and timing into a clear creative approach. You’ll partner closely with creative producers to bring your vision to life. You’ll retain overall narrative responsibility, guide the editor’s work, and bring together feedback to deliver finished assets that meet the brief and Harvey’s creative standards.
The Work You Will Support
The initial planning mix for the pod includes:
- Supporting 1–3 recurring series each month, including executive content.
- Covering 2–3 events per month and shaping the resulting footage into content for our channels.
- Creating product videos with Content & Social, Product Marketing, and HCS members, including a steady drumbeat of feature videos, explainers, use cases, and demonstrations beyond launch.
Recurring series will generally have longer planning cycles. Event and product launch work often needs a turnaround of one to two weeks. You’ll agree scope and priorities with C&S, accounting for capture, editing, reviews, and available production support.
For product launches, the pod owns the assets on the C&S roadmap. Larger campaign and demo productions remain with the relevant HCS teams; you’ll coordinate messaging, footage, and delivery handoffs so the work connects.
WHAT YOU'LL DO
Creative Concepts and Recurring Formats
- Proactively pitch social concepts and recurring formats that serve the C&S roadmap. Build a consistent body of work with a clear audience, purpose, and point of view.
- Turn briefs into creative treatments, scripts, interview approaches, and capture plans. Establish the message, hook, narrative structure, channel versions, and timing before production.
- Make deliberate choices about pacing, length, visual style, and format. Use audience response and performance insights with C&S to improve the work over time.
Writing and Shoot Direction
- Own narrative development and write scripts, story outlines, and interview questions. Work with copywriting support, when assigned, on concepts, scripts, interview preparation, and paper edits while retaining overall narrative responsibility.
- Shape each shoot’s creative direction, including subjects, visual references, scenes, shot priorities, and coverage needed for the edit. Partner with the Video Editor & Shooter on practical capture plans.
- Direct on set and prepare executives, customers, and other non-professional talent to give natural, specific answers. Guide framing, lighting, and performances in service of the story.
- Partner with creative producers and external production companies to scale production up or down based on each project’s scope, budget, and creative needs, while maintaining a clear creative vision and Harvey’s standards.
- Partner with Product Marketing and subject-matter experts to make product features and workflows clear, accurate, and useful for our audience.
Editorial Direction and Delivery
- Guide the editor from selects and assemblies through finished assets. Shape story, hooks, sequencing, pacing, sound, and finishing with clear, actionable feedback.
- Stay accountable through delivery, ensuring the final videos and channel versions meet the brief, agreed timing, and creative standards. Resolve competing feedback and flag decisions that affect scope or deadlines.
- Align review points early and incorporate both teams’ feedback: C&S owns approvals for content and platform fit, while HCS owns approvals for creative execution, craft, and brand standards.
Team Leadership and Production Partnerships
- Lead and mentor the Video Editor & Shooter and any assigned creative partners. Set clear expectations, provide thoughtful feedback, and support their development.
- Partner with [named production owner to confirm], who owns scheduling, vendors, budgets, and production logistics. Provide creative requirements and agree production needs early.
- Plan workload with C&S and the production owner to protect editing capacity. Recommend freelance, copywriting, or production support when scope exceeds the pod’s capacity; brief and creatively direct those partners.
WHAT YOU HAVE
- 10+ years of experience in video, filmmaking, or creative direction, with demonstrated experience consistently creating and delivering social content.
- A portfolio showing original concepts, strong writing and storytelling, and sound judgment around hooks, pacing, formats, and audience response.
- Experience developing and improving recurring series, with clear examples of how audience insights informed creative decisions.
- Proven ability to translate briefs into scripts, interview approaches, capture plans, and finished assets that meet the message, channel, and deadline.
- Experience directing professional shoots and working with executives, customers, and non-professional talent.
- Strong editorial judgment and the ability to guide editors with precise feedback on narrative, pacing, sound, and finishing.
- Experience leading creative talent and external partners, balancing planned programming with shorter production timelines and realistic team capacity.
- Clear communication and the ability to align stakeholders, explain creative decisions, and remain accountable through final delivery.
Nice to Have
- Experience on an in-house content or social team at a growing technology, SaaS, or B2B company.
- Experience making product demonstrations and complex professional subjects accessible through video.
- A network of freelance editors, writers, and production partners, and an interest in AI and the legal industry.
Portfolio
Please share relevant finished social videos and identify your specific contribution, collaborators, and turnaround time for each. Include an example of a recurring format you developed or improved, explaining the changes and what you learned from audience response. Selected scripts, treatments, interview plans, or paper edits should show how your ideas developed into the final work.
COMPENSATION
$207,900 - $285,900 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-LR1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: United Kingdom
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
Our Implementations and Onboarding team is responsible for understanding the relationships and desired outcomes established during the sales process, building a launch plan for success, and helping customers get the most out of 1Password's suite of products.
We are customer-obsessed, technically curious, and committed to building deep, trusted partnerships that help organizations succeed securely with 1Password.
As a Senior Implementation Consultant, you will lead the technical deployment and customer enablement of 1Password's product suite for our largest and most strategically important enterprise customers. You will own the hands-on configuration and rollout of Enterprise Password Manager, SaaS Manager, Device Trust and Unified Access while delivering tailored, high-impact training that drives deep adoption and long-term customer value. Partnering with a Project Manager, Technical Account Managers, and Solutions Architects, you will be the trusted authority in each engagement, bringing both advanced product expertise and sharp business acumen to complex, high-visibility deployments. You will approach your work as an AI builder by actively developing AI-powered workflows and automation to scale your impact, accelerate outcomes for customers, and raise the standard for what implementation excellence looks like at 1Password.
How we’re using AI today
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.
This is a remote opportunity within the UK.
What we're looking for:
- Excellent written and spoken communication skills in both English and French, with the ability to engage and develop relationships, sharing information effectively across all professional levels.
- Excellent communication in Spanish is a plus
- 6+ years of experience in a technical implementation, solutions engineering, customer onboarding, or related B2B SaaS function, with a demonstrated track record of leading enterprise software deployments for large, complex, or strategically critical organizations
- Advanced technical expertise and hands-on experience deploying SaaS products in enterprise environments, including deep working knowledge of identity providers (IdPs), SSO, SCIM, Active Directory, MDM, device trust, and Zero Trust security frameworks
- Expert-level understanding of the business cases for enterprise security, IT operations, and SaaS governance tools and able to fluently navigate both technical and strategic conversations with IT administrators, security teams, and C-suite stakeholders
- Demonstrated ability to independently manage complex, high-visibility enterprise engagements with multiple competing priorities, maintaining quality, customer satisfaction, and delivery timelines
- Proven ability to design and deliver advanced, engaging virtual training and enablement programs for enterprise customers, including technically sophisticated administrators and executive audiences
- Excellent verbal and written communication and presentation skills, with the ability to influence cross-functional leadership and serve as a trusted advisor to senior customer stakeholders
- Strong judgment in identifying and resolving technical issues, with the ability to lead de-escalation efforts and drive outcomes autonomously
- A builder's mindset toward AI. You actively develop with AI tools and automation, creating workflows, solutions, and accelerators that meaningfully improve how you and your team work; you are not a casual user but a practitioner who builds
- Experience mentoring and coaching peers and junior team members, sharing expertise and elevating the capability of those around you
- Familiarity with SCIM, AD/LDAP, CLI, SSO, BYOD, MDM, SaaS discovery, and device posture concepts
- Bonus: Familiarity with 1Password or experience deploying identity and access management, password management, device trust, or SaaS management solutions at enterprise scale
What you can expect:
- Drive the successful technical implementation and deployment of Enterprise Password Manager, SaaS Manager, and Device Trust (and Unified Access as it becomes available) for large, complex, and strategically important enterprise customers, owning hands-on configuration, integration, and validation through to a successful launch
- Partner with the assigned Project Manager to align on timelines, dependencies, and internal coordination. You own the technical delivery and customer enablement while the Project Manager owns project coordination; together you ensure a seamless, high-quality customer experience
- Collaborate closely with Technical Account Managers and Solutions Architects to assess customer environments, align on architectural decisions, and design implementation approaches that meet both technical requirements and business objectives
- Build deep knowledge of each customer's environment, security posture, business goals, and user workflows in order to design deployment strategies and training plans that accelerate adoption and deliver measurable outcomes
- Deliver advanced, customized virtual training sessions for enterprise administrators and end users across all deployed 1Password products while adapting instructional approaches to technically diverse audiences and highly complex organizational environments
- Serve as a trusted advisor and subject matter expert for customers and internal stakeholders alike, translating complex technical concepts into clear business value for audiences ranging from IT and security teams to executive leadership
- Manage escalated situations on complex or sensitive implementations, working cross-functionally with internal teams and engaging directly with customers to de-escalate and drive the best possible outcome
- Exercise independent judgment in identifying and mitigating implementation risks, developing and executing resolution strategies proactively and keeping all relevant stakeholders informed
- Stay ahead of product updates, new features, and evolving integrations across our products and applying that knowledge immediately in customer engagements and sharing it with the broader team
- Develop and maintain advanced implementation playbooks, training curricula, and enablement resources (including configuration guides, deployment frameworks, and possibly video content) that elevate the capabilities of the entire Implementations and Onboarding team
- Mentor Implementation Managers and other junior team members, sharing deep product expertise, enterprise deployment strategies, and insights gained from working with our most demanding customers
- Influence team operations by leveraging lessons from complex engagements to recommend and drive improvements to team practices, processes, documentation, and the overall customer journey
- Build with AI not just use it. Actively develop AI-powered workflows, automation, and tools that improve your own delivery, help customers achieve faster time-to-value, and create scalable solutions the broader team can adopt
- Contribute significantly to the growth strategy of the Implementations function, identifying opportunities to evolve how we deploy and enable customers at scale
- Occasionally represent 1Password at customer meetings, industry events, or team offsites (some travel may be required).
UK-based roles only: The annual base salary for this role is between £61,000 GBP and £88,000 GBP, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, pension, and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Renton, Washington, United States
We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.
This is a temporary assignment through Workwell supporting Wizards of the Coast.
Job Overview
We are seeking a Game Support Representative (Product Replacement) who is passionate about customer service and curious about our products, and who is excited to help players enjoy them! They will represent our brands by interacting directly with our customers as well as processing and shipping products to consumers.
Location and Work Arrangement
This role is based at our Renton, Washington, United States office and follows a hybrid schedule designed to support in-person collaboration. Employees are expected to work onsite on Tuesdays, Wednesdays, and Thursdays, with the flexibility to work remotely or onsite on Mondays and Fridays.
What You'll Do
Provide excellent customer service via email through our CRM.
Leverage public-facing communications about products we release, and products released via partners.
Identify customer concerns and validate customer requests for replacement product while improving customer sentiment after a poor product experience.
Process orders for shipping, both domestic and international.
Use the tools and guides provided to find, fix, and tackle problems — and know when it’s time to raise an issue to the next level.
What You'll Bring
2+ years of experience working in customer service, including in a fast-paced environment, with a strong understanding of customer service principles, skills, processes, and techniques.
Ability to craft clear, customer-facing and internal communications.
Initiative to investigate issues and provide recommendations for updates to procedures and policy.
Product Familiarity: Ability to stay familiar with an evolving catalog of products and understand what is meaningful to customers.
Experience with CRM systems, inventory management, and Microsoft Office.
The position requires a High School Diploma or equivalent experience.
What Sets You Apart
Familiarity with Zendesk, Microsoft Teams, and Confluence.
Employment Details
This is a temporary assignment supporting Wizards of the Coast. The selected individual will be employed and paid by Workwell as a W-2 employee and will not be an employee of Wizards of the Coast or Hasbro.
Employment Type: Temporary Assignment
Location: Renton, Washington (Hybrid)
Assignment Duration: 12 months
Hourly Pay Rate: $21.65 USD
In compliance with local law, we are disclosing the hourly pay rate for this role.
Benefits Through Workwell
For US: Workwell offers temporary workers in the United States medical, dental, and vision coverage, as well as paid time off, holiday pay, a health savings account, an employee assistance program, a 401(k) retirement plan, and paid sick leave. Paid sick leave may vary by location.
Who We Are
We’re a team of creators, storytellers, and innovators united under the Hasbro family and home to beloved brands, AAA digital games studios and immersive experiences that spark imagination across generations.
Together, we’re committed to a culture rooted in creativity, excellence, curiosity, and inclusion and where every employee is empowered to think boldly, act with integrity, and spark joy for all.
Hasbro
About the Company – Hasbro
Wizards of the Coast
Who We Are – Wizards of the Coast
Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.
Accommodations
If you have a disability and need reasonable accommodation during the hiring process, please inform your recruiter anytime throughout the process.
Please note that benefits listed below are for full time employees only, please refer to the benefits listed above for Contingent Workers payrolled through Workwell.
Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:
Health & Wellness
Time Off to Recharge
Financial Well-being
Life & Family Support
Volunteer and Community Initiatives
Learning & Development
Exclusive Perks
Please review our
Applicant Privacy Notice
to learn how we collect, use, and protect your personal information in connection with the application process.
Location: Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of the role
GitLab is seeking an experienced Principal Security GRC Manager, Legal Assurance to tackle complex customer security challenges at the intersection of technical architecture and business requirements. In this role, you'll apply deep security expertise to answer technical questions, assess contract requirements, and enable GitLab’s Sales and field organizations to address security problems for enterprise customers. You'll work directly with customers and internal teams to provide technical guidance, create security content, and help customers understand how GitLab's security controls meet their compliance and risk management needs.
What you'll do:
Contract & Legal Review
Perform comprehensive contract reviews for both customer agreements and vendor relationships
Analyze security and compliance clauses in legal documents
Provide risk-based recommendations and remediation guidance for contractual security requirements
Partner with Legal, Sales, Product, and Procurement teams to negotiate security-related contract terms. Manage escalations, collaborate across other teams, and develop solutions to enable team and business partners to close deals
Document and track contract-related security obligations
Customer Engagement & Assurance
Join customer and prospect meetings to provide expert guidance on GitLab’s security practices and controls in order to address security, privacy, and compliance requirements
Build and maintain templates, playbooks, fallback positions, and training that simplify and accelerate negotiations
Facilitate customer assurance activities through our Customer Assurance Activities Service Desk
Provide escalation support for complex security questionnaires, RFPs, and risk assessments
Serve as security point of contact for enterprise customer questions, requests, and concerns
Security Evangelism & Thought Leadership
Act as a trusted technical thought leader, developing internal and external security content such as blog posts, whitepapers, technical standards, and field sales enablement training materials
Keep abreast of the rapidly evolving regulatory landscape affecting our agreements. Identify, track, and facilitate solutions for security related customer trends and improvement areas
Build and strengthen GitLab's security brand within the industry
Strategic Initiatives
Maintain and enhance GitLab's Trust Center and self-service security resources
Provide strategic recommendations based on customer security concerns in support of revenue growth
Participate in Quarterly Business Reviews to inform product and security roadmap decisions
Mentor and provide guidance to Security Assurance team members
Drive continuous improvement of Field Security processes and documentation
Design and implement solutions to enable Sales facing teams to successfully discuss security problems and topics with customers
What you'll bring:
Expertise in law and regulation such as (GDPR, CCPA, DORA, EU AI Act)
Deep experience in information security, with at least 5 years in customer-facing security roles
Deep experience in security frameworks and standards such as (SOC 2, ISO 27001/27017/27018/42001, FedRAMP, NIST CSF, etc.)
Proven track record of contract negotiation and security/privacy agreement reviews
Exceptional written and verbal communication skills with ability to translate complex technical concepts for diverse audiences
Experience creating security content (blogs, whitepapers, presentations)
Strong understanding of cloud security, SaaS security models, and DevSecOps practices
Experience working cross-functionally with Sales, Legal, Product, and Engineering teams
Ability to balance security risk with business objectives
Experience speaking at conferences is a plus
Preferred: One or more relevant certifications such as CISSP, CISA, CISM, CCSP, ISO 27001 Lead Implementer/Auditor, or CIPP/CIPM. Equivalent demonstrated experience is equally valued.
Due to government requirements, you must be a United States Citizen (defined as any individual who is a citizen of the United States by law, birth, or naturalization) to fill this position.
About the team
The Security Assurance organization helps GitLab build and maintain trust by strengthening how we approach security, compliance, and risk. Security Governance sits within it and owns customer trust, security awareness, policies and standards, and other governance functions. Our counterparts are Security Compliance, Security Risk, and GRC Engineering.
You will join a small team of four direct reports under the Director, where each person has broad scope and visible impact. We work remote-first and asynchronously, and we write things down and share them openly.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$203,200
—
$285,000 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: US - Headquarters - Maryland - Columbia
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc
Your Role:
The Senior Manager, Technical Excellence & Escalations leads the two teams that sit between Technical Support and the rest of the business: the global Technical Excellence team, staffed by our Technical Leads, and the global Escalations Engineering team.
Both produce Tenable's earliest and clearest signal about product supportability and customer risk. Both have historically produced that signal faster than the organization could act on it. This role exists to close that gap.
This is not a queue-management job. The Senior Manager is accountable for two outcomes: turning Technical Lead expertise and escalation findings into tracked change with Product and Engineering, and running one escalations practice that behaves identically in AMER, EMEA, and APJ.
The role sits within Operations & Scale and works in close partnership with the Sr. Director, who sets overall strategy and carries the executive narrative. The Senior Manager owns the operating model, the day-to-day practice, and the working-level relationships with Product and Engineering that make change actually happen. They lead senior individual contributors who are already force multipliers — which makes this a job about influence and orchestration, not direction.
Who You Are
An orchestrator, not a bottleneck.
You create the conditions for senior experts to influence the organization instead of routing their work through yourself.
Technically credible.
You have the depth to earn respect from Principal-level engineers and to challenge an Engineering assessment that doesn't hold up.
A clear communicator under pressure.
You can hold a room containing both a frustrated customer and an Engineering lead, and translate technical detail into business consequence.
A systems thinker.
You are drawn to the pattern behind the escalation. You would rather fix the class of problem than win the individual case.
Comfortable influencing without authority.
Much of what this role must accomplish depends on teams you don't own.
Effective remotely.
You build trust and hold a team together without relying on being in the room, and you communicate in writing well enough that distance isn't a handicap.
A developer of senior talent.
You are energized by growing people who are already very good, and you give direct feedback.
Your Opportunity:
Technical Excellence Team
Run the operating model and product coverage plan for the global Technical Excellence team — every strategic product has clear lead ownership, defined authority, and no coverage gaps across theaters.
Set the team's working agenda: what leads work on, what they own, and how their time splits between reactive escalation support and proactive supportability work.
Turn Technical Lead findings — defect patterns, supportability gaps, documentation failures, recurring friction — into one prioritized, evidence-backed agenda, not a stream of individual product complaints.
Position Technical Leads as credible partners in Product and Engineering forums, with the data, framing, and support they need to influence rather than escalate.
Contribute to the Technical Lead career path with the Education & Enablement Manager, and apply it consistently — progression from Technical Lead through Senior and Principal, and the competencies that separate each grade.
Global Escalations Practice
Own the global escalations practice day to day: process design, entry and exit criteria, severity definitions, roles, communication standards, and adherence.
Drive it to a single global standard. One model, consistently applied and measured across all theaters, with regional variance only where legally or operationally required.
Operate and enforce the working agreement with Product Engineering — SLA adherence for escalated defects, prioritization criteria, update cadence, and follow-through on resolution commitments. Escalate structural breakdowns to the Sr. Director.
Own the quality of post-escalation output. Every RCA and post-incident report produces a tracked action, not a filed document.
Build the prevention agenda: analyze root cause patterns and drive the upstream product, process, tooling, or enablement changes that reduce escalation volume and re-escalation rate.
Act as the Technical Support point of contact for high-severity customer situations — providing assurance and coordination without displacing the assigned Escalations Engineer.
Driving Change Across the Organization
Represent Technical Support in roadmap, release readiness, and quality forums at the Product Management and Engineering Manager level, making the supportability and escalation-risk case with data.
Run the working-level feedback loop into Product and Engineering: defined cadence, shared prioritization, visible tracking from support signal to shipped change.
Assemble the evidence behind supportability investment — ticket volume, escalation cost, re-escalation overhead — and partner with the Sr. Director to convert it into a business case that earns engineering capacity.
Partner with Engineering on release quality gates so Technical Support has meaningful input before GA, not remediation duty after it.
Represent both teams in cross-functional work with Customer Success, Sales Engineering, and Professional Services where escalation or account risk is in scope.
Produce the regular supportability and escalation readout for the Sr. Director: narrative, trend, and recommendation — not raw metrics. Present directly to senior leadership as requested.
Work with the Operations Manager to instrument escalation and Technical Lead activity in TSO reporting, so the teams' signal is visible without manual pulls.
Leadership & People Development
Lead and develop a senior, highly autonomous, globally distributed team, including the Principal Technical Lead as a technical partner and strategic extension of the function.
Operate as a player-coach: hold the operating cadence and coach the team, and step personally into a live critical escalation or a difficult Engineering conversation when it matters.
Build succession depth in both teams and eliminate single-person dependency on strategic products and accounts.
Partner with the Education & Enablement Manager — a peer in the same function — to close skill gaps in both populations and feed field learnings into broader Technical Support enablement and certification.
Set goals, performance expectations, and measurement for both teams in line with global Technical Support objectives.
Drive AI adoption within Technical Lead and Escalations workflows under the Support AI governance framework, acting as the proving ground for capability the wider TSO will inherit.
What You'll Need:
8+ years in Technical Support, Escalation Management, or customer-facing engineering in enterprise software, with recent focus on security or vulnerability management.
3+ years managing technical teams — ideally senior individual contributors, technical leads, or escalation engineers. Experience managing remote and globally distributed teams strongly preferred.
Hands-on experience running an escalation practice or program, including process design and cross-functional coordination.
Demonstrated ability to influence product and engineering priorities using support and escalation data.
Experience operating within Support–Engineering agreements, including SLA adherence for defect resolution.
Comfort with support metrics and the analysis behind them — escalation volume, re-escalation rate, time-to-resolution, ticket volume reduction — and the ability to build the evidence case for investment.
Strong understanding of Tenable's product portfolio and security best practices, or the demonstrated ability to reach it quickly.
Technical foundation across networking, authentication, operating systems, and cloud (AWS/Azure/GCP) sufficient to lead technical discussions credibly.
Excellent written and verbal communication; comfortable with senior stakeholders and with customers at any level.
Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
Able to work in a hybrid/on-site capacity at our office in Columbia MD.
Available to provide leadership coverage for critical escalations outside standard business hours as needed, and to work across AMER, EMEA, and APJ time zones to support globally distributed teams.
Occasional travel as required for team, customer, and cross-functional engagements.
Flexibility to perform other duties as deemed necessary by management.
And Ideally:
Cybersecurity or adjacent enterprise security SaaS experience.
Prior time as a Technical Lead, Principal Engineer, or Escalations Engineer — credibility earned in the seat.
Product Management or program management exposure.
Familiarity with AI-assisted support workflows and their governance.
Experience supporting FedRAMP or other regulated environments.
#LI-Hybrid
#LI-MM1
This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.
US Pay Range
$130,000
—
$173,333.33 USD
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact
Recruiting@Tenable.com
for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
Location: Munich, Germany
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE:
Notion is shaping the future of Go-To-Market, and as a Solutions Consultant (SC), you’ll bring that future to life by building alongside customers and turning their biggest challenges into measurable outcomes. As a customer-facing, quota-carrying SC, you’ll bring together technical fluency and commercial ownership to grow your book of business. You’ll build pipeline with BDRs, engage key stakeholders, lead discovery, co-build workflow solutions live with customers, and guide opportunities through close. You’ll connect each solution to a clear business case and stay engaged through adoption, expansion, and renewal so customers realize the value of what they buy.
You’ll partner with BDRs, Outcomes Architects, and technical or product specialists while maintaining clear ownership of customer relationships, opportunity momentum, and next steps. If you’re a builder who loves to sell—and want to work at the intersection of AI, productivity, and enterprise—this is the role.
This role will be based in Dublin. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.
WHAT YOU'LL ACHIEVE:
- Create pipeline across your book of business. Build target-account plans with BDRs and initiate outreach to priority stakeholders to generate qualified opportunities, alongside BDR-sourced pipeline.
- Own opportunities from first conversation through close. Lead discovery, qualify business needs and urgency, align stakeholders, shape the solution and business case, and drive the evaluation and commercial decision. Navigate commercial sizing, proposal construction, procurement, legal, and security review to close deals with the right scope, credits, and implementation path.
- Design and validate workflow solutions that deliver measurable value. Map current- and future-state workflows, co-build solutions live in Notion, and define realistic scope, success criteria, and an implementation path. Translate customer needs and validated outcomes into a clear business case, commercial recommendation, and decision path. Treat discovery as an opportunity to build and validate.
- Orchestrate the right partners while maintaining ownership. Engage BDRs, Outcomes Architects, and technical or product specialists at the right moments, with clear context and asks, while owning opportunity momentum, customer communication, and next steps.
- Drive customer value and commercial growth after signature. Partner with Outcomes Architects, guide the initial path to value with a clear adoption plan, on onboarding and ongoing multi-workflow adoption, and own expansion strategy and renewal planning. Stay accountable for translating credits sold into credits consumed, and surface risks or expansion opportunities as customer workflows mature.
SKILLS YOU'LL NEED TO BRING:
- Commercial ownership and pipeline generation. You can demonstrate how you created or advanced business, influenced customer decisions, and owned measurable outcomes. Relevant experience may come from quota-carrying sales or adjacent customer-facing roles.
- Technical fluency and builder mindset. You are comfortable building live in software and can demo, co-design, and troubleshoot with a customer without needing a specialist in the room.
- AI fluency. You are excited about AI, build with new tools, and continually learn new ways of working.
- Discovery, qualification, and value articulation. You can uncover customer needs, map workflows, qualify business impact and urgency, and translate what you learn into commercial outcomes, adoption plans, and clear success criteria.
- Agency, urgency, and learning velocity. You set clear goals, take initiative, learn from customer interactions, and apply those learnings to improve outcomes. You bring new ideas and workflows to customers and make complex problems easier to solve.
- Complex customer engagement. You can lead multi-stakeholder interactions and navigate procurement, legal, and security review cycles.
- Fluency in German.
NICE TO HAVES:
- Full-cycle B2B software sales experience or solutions engineering experience, with a consistent track record of exceeding quota across new-logo acquisition and expansion motions.
- Familiarity with usage-based or consumption-based pricing models and the ability to structure credit-based commercial proposals.
- Prior experience selling to mid-market and enterprise accounts in productivity, collaboration, or workflow software.
- Experience in a shared account ownership model, partnering with a post-sale or Customer Success team as part of an integrated customer motion.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. The estimated range for total on target earnings (including base salary and on target incentive pay) for this role is €234,000 - €246,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: Warsaw, Poland
Voyagu
is a San Francisco-based travel management company that connects premium travelers with travel experts for better and easier planning, booking, and managing of their trips.
Being part of a growing billion-dollar travel industry, we already have millions in our revenue and a team of hundred people with offices in San Francisco, Amsterdam, Warsaw, and Mexico City, and we keep expanding.
We seek energetic, driven sales professionals who are fluent in English and love traveling.
As a
Sales Account Manager,
you will interact with highly educated, well-paid professionals and creative people from the U.S. to focus on three clear benefits: to maximize their savings, provide competent service in planning and booking travel, and have quick access to travel support throughout the trip. You will build relationships with your clients to become experts for all their travel needs.
What do we have:
Market competitive compensation: fixed base + sales commission + bonus;
Personal development plan for each employee;
Other benefits according to the company policy.
What will you do:
Qualify incoming prospects to turn it into business opportunities;
Identify client travel needs to match with the right company product for the client;
Navigate your client through the product options to close the deal with you;
Master customer care skills to ensure perfect client experience, loyalty, and recommendation;
Establish individual relationships with your clients to be a trusted business partner for all their travel;
Working in a team of 4-6 agents together with a team leader;
Completing sales targets;
Make mistakes, but don’t make the same mistake twice. No one has ever done what we are doing, so fasten your seatbelt;
Your work hours will be in sync with the U.S. time zones (4 PM to 00:00 CET).
What do you bring to the team:
Be fluent in English;
Have experience in Sales or Customer Service;
Be driven by professional & financial development;
Be a goal-oriented person, able to overcome obstacles in achieving high goals;
Have strong communication skills and the ability to negotiate;
Have problem-solving skills & learning agility;
Love challenges and handle stressful situations with a smile;
International background or experience working and/or communicating with US native speakers is preferred.
Location: Dublin, Ireland
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE:
Notion is shaping the future of Go-To-Market, and as a Solutions Consultant (SC), you’ll bring that future to life by building alongside customers and turning their biggest challenges into measurable outcomes. As a customer-facing, quota-carrying SC, you’ll bring together technical fluency and commercial ownership to grow your book of business. You’ll build pipeline with BDRs, engage key stakeholders, lead discovery, co-build workflow solutions live with customers, and guide opportunities through close. You’ll connect each solution to a clear business case and stay engaged through adoption, expansion, and renewal so customers realize the value of what they buy.
You’ll partner with BDRs, Outcomes Architects, and technical or product specialists while maintaining clear ownership of customer relationships, opportunity momentum, and next steps. If you’re a builder who loves to sell—and want to work at the intersection of AI, productivity, and enterprise—this is the role.
This role will be based in Dublin. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.
WHAT YOU'LL ACHIEVE:
- Create pipeline across your book of business. Build target-account plans with BDRs and initiate outreach to priority stakeholders to generate qualified opportunities, alongside BDR-sourced pipeline.
- Own opportunities from first conversation through close. Lead discovery, qualify business needs and urgency, align stakeholders, shape the solution and business case, and drive the evaluation and commercial decision. Navigate commercial sizing, proposal construction, procurement, legal, and security review to close deals with the right scope, credits, and implementation path.
- Design and validate workflow solutions that deliver measurable value. Map current- and future-state workflows, co-build solutions live in Notion, and define realistic scope, success criteria, and an implementation path. Translate customer needs and validated outcomes into a clear business case, commercial recommendation, and decision path. Treat discovery as an opportunity to build and validate.
- Orchestrate the right partners while maintaining ownership. Engage BDRs, Outcomes Architects, and technical or product specialists at the right moments, with clear context and asks, while owning opportunity momentum, customer communication, and next steps.
- Drive customer value and commercial growth after signature. Partner with Outcomes Architects, guide the initial path to value with a clear adoption plan, on onboarding and ongoing multi-workflow adoption, and own expansion strategy and renewal planning. Stay accountable for translating credits sold into credits consumed, and surface risks or expansion opportunities as customer workflows mature.
SKILLS YOU'LL NEED TO BRING:
- Commercial ownership and pipeline generation. You can demonstrate how you created or advanced business, influenced customer decisions, and owned measurable outcomes. Relevant experience may come from quota-carrying sales or adjacent customer-facing roles.
- Technical fluency and builder mindset. You are comfortable building live in software and can demo, co-design, and troubleshoot with a customer without needing a specialist in the room.
- AI fluency. You are excited about AI, build with new tools, and continually learn new ways of working.
- Discovery, qualification, and value articulation. You can uncover customer needs, map workflows, qualify business impact and urgency, and translate what you learn into commercial outcomes, adoption plans, and clear success criteria.
- Agency, urgency, and learning velocity. You set clear goals, take initiative, learn from customer interactions, and apply those learnings to improve outcomes. You bring new ideas and workflows to customers and make complex problems easier to solve.
- Complex customer engagement. You can lead multi-stakeholder interactions and navigate procurement, legal, and security review cycles.
- Fluency in German.
NICE TO HAVES:
- Full-cycle B2B software sales experience or solutions engineering experience, with a consistent track record of exceeding quota across new-logo acquisition and expansion motions.
- Familiarity with usage-based or consumption-based pricing models and the ability to structure credit-based commercial proposals.
- Prior experience selling to mid-market and enterprise accounts in productivity, collaboration, or workflow software.
- Experience in a shared account ownership model, partnering with a post-sale or Customer Success team as part of an integrated customer motion.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. The estimated range for total on target earnings (including base salary and on target incentive pay) for this role is €174,000 - €186,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Responsibilities:
— Own product strategy, roadmap and prioritisation together with the CTO and company leadership.
— Conduct discovery with PSPs, merchants, payment operations and internal teams to identify problems and automation opportunities.
— Translate complex payment workflows into clear requirements and acceptance criteria for cashiers, hosted payment pages, widgets, and operational tools.
— Define user journeys, permissions, and workflows; collaborate with the product designer on prototypes and specifications.
— Lead delivery with engineering, QA, design, and business teams, balancing platform scalability with client-specific and white-label needs.
— Establish product standards for localisation, accessibility, multi-tenancy, security, and auditability across global markets, devices, and payment behaviors.
— Identify and promote AI use cases in core workflows, including contextual assistance, anomaly detection, recommendations, and natural-language analytics.
— Utilize analytics, usability testing, and customer feedback to measure outcomes and enhance the product post-launch.
Requirements:
— Proven significant experience as a Product Manager, Product Owner, or Product Lead in payment processing platforms such as payment orchestration, PSP, acquiring, or payment gateways.
— Direct ownership of cashiers, hosted payment pages, checkout flows, payment widgets, or similar transaction interfaces with accountability for results.
— Strong understanding of payment journeys, transaction statuses, routing, declines, payment methods, and merchant requirements.
— Solid UX knowledge including user research, journeys, and information architecture, with proficiency in Figma or equivalent tools.
— Technical fluency in APIs, frontend architecture, and software delivery to make informed trade-offs with engineers.
— Experience with global, multi-tenant products and practical understanding of AI in product workflows.
— Fluent English.
— Nice to have: experience with merchant portals, backoffices, B2B SaaS, data-heavy dashboards, payment orchestration platforms, improving checkout or payment-widget conversion, and frontend or software engineering background including prototype building and frontend inspection.
Benefits:
— Competitive compensation.
— Cozy office in Limassol with snacks, drinks, PS5, and rooftop kitchen view during probation, with flexible format afterward.
— Sports and lunch compensation.
— Team events, health insurance, relocation, and work permit support.
ОфисseniorLimassol; ✔️ Team events, health insurance, nice perks, relocation and work permit support
Location: Dublin, Ireland
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE:
Notion is shaping the future of Go-To-Market, and as a Solutions Consultant (SC), you’ll bring that future to life by building alongside customers and turning their biggest challenges into measurable outcomes. As a customer-facing, quota-carrying SC, you’ll bring together technical fluency and commercial ownership to grow your book of business. You’ll build pipeline with BDRs, engage key stakeholders, lead discovery, co-build workflow solutions live with customers, and guide opportunities through close. You’ll connect each solution to a clear business case and stay engaged through adoption, expansion, and renewal so customers realize the value of what they buy.
You’ll partner with BDRs, Outcomes Architects, and technical or product specialists while maintaining clear ownership of customer relationships, opportunity momentum, and next steps. If you’re a builder who loves to sell—and want to work at the intersection of AI, productivity, and enterprise—this is the role.
This role will be based in Dublin. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.
WHAT YOU'LL ACHIEVE:
- Create pipeline across your book of business. Build target-account plans with BDRs and initiate outreach to priority stakeholders to generate qualified opportunities, alongside BDR-sourced pipeline.
- Own opportunities from first conversation through close. Lead discovery, qualify business needs and urgency, align stakeholders, shape the solution and business case, and drive the evaluation and commercial decision. Navigate commercial sizing, proposal construction, procurement, legal, and security review to close deals with the right scope, credits, and implementation path.
- Design and validate workflow solutions that deliver measurable value. Map current- and future-state workflows, co-build solutions live in Notion, and define realistic scope, success criteria, and an implementation path. Translate customer needs and validated outcomes into a clear business case, commercial recommendation, and decision path. Treat discovery as an opportunity to build and validate.
- Orchestrate the right partners while maintaining ownership. Engage BDRs, Outcomes Architects, and technical or product specialists at the right moments, with clear context and asks, while owning opportunity momentum, customer communication, and next steps.
- Drive customer value and commercial growth after signature. Partner with Outcomes Architects, guide the initial path to value with a clear adoption plan, on onboarding and ongoing multi-workflow adoption, and own expansion strategy and renewal planning. Stay accountable for translating credits sold into credits consumed, and surface risks or expansion opportunities as customer workflows mature.
SKILLS YOU'LL NEED TO BRING:
- Commercial ownership and pipeline generation. You can demonstrate how you created or advanced business, influenced customer decisions, and owned measurable outcomes. Relevant experience may come from quota-carrying sales or adjacent customer-facing roles.
- Technical fluency and builder mindset. You are comfortable building live in software and can demo, co-design, and troubleshoot with a customer without needing a specialist in the room.
- AI fluency. You are excited about AI, build with new tools, and continually learn new ways of working.
- Discovery, qualification, and value articulation. You can uncover customer needs, map workflows, qualify business impact and urgency, and translate what you learn into commercial outcomes, adoption plans, and clear success criteria.
- Agency, urgency, and learning velocity. You set clear goals, take initiative, learn from customer interactions, and apply those learnings to improve outcomes. You bring new ideas and workflows to customers and make complex problems easier to solve.
- Complex customer engagement. You can lead multi-stakeholder interactions and navigate procurement, legal, and security review cycles.
- Fluency in Polish or Czech.
NICE TO HAVES:
- Full-cycle B2B software sales experience or solutions engineering experience, with a consistent track record of exceeding quota across new-logo acquisition and expansion motions.
- Familiarity with usage-based or consumption-based pricing models and the ability to structure credit-based commercial proposals.
- Prior experience selling to mid-market and enterprise accounts in productivity, collaboration, or workflow software.
- Experience in a shared account ownership model, partnering with a post-sale or Customer Success team as part of an integrated customer motion.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. The estimated range for total on target earnings (including base salary and on target incentive pay) for this role is €174,000 - €186,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: Amsterdam, Netherlands; Remote - Europe
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
#LI-IV1
The role
The Service Desk IT Operations Lead is the senior individual contributor on the Service Desk path and the senior technical escalation point for Service Desk across
EMEA
and
APAC
. The role owns and improves Service Desk processes, runbooks, escalation paths, the employee hardware lifecycle and new-hire IT onboarding, administers Service Desk tooling on behalf of its owners, and leads improvement initiatives and cross-functional projects. It acts as the bridge between the Service Desk and Infrastructure, Enterprise Applications and Security, and leads through expertise, judgment and influence rather than formal authority. It carries no line-management responsibility.
Your responsibilities will include:
Serve as the final technical escalation point within Service Desk for high-severity, high-complexity and business-critical issues, before engagement of Infrastructure, Enterprise Applications, Security or vendors; coordinate major-incident response, communication and post-incident follow-through with the relevant teams.
Act as consultation point for L1/L2 on complex or unusual cases: advise on troubleshooting approach, ownership, escalation path and resolution before issues are escalated.
Act as subject matter expert for the end-user computing environment: endpoints (Windows, macOS), mobile devices, identity and access (Entra ID / Active Directory,
SSO
,
MFA
), Microsoft 365,
MDM
, collaboration tools and meeting-room technology.
Administer and configure Service Desk tooling (e.g. Jira Service Management workflows and automation, device enrolment and
MDM
policy, hardware asset management tooling) as agreed with the tool and platform owners, and propose and implement improvements, including request workflows and automations used by adjacent functions. Ownership of the tools and platforms sits with IT leadership and platform owners.
Administer selected corporate IT systems and services according to operational requirements, including access and permissions management, service configuration and automation.
Maintain and improve Service Desk procedures, runbooks, escalation paths and knowledge base; propose technical standards for approval by Service Desk management and maintain them once approved; advise on operational priorities.
Contribute to creating and updating documentation: runbooks, process documents, technical standards and knowledge-base articles, setting the standard for documentation quality across the team.
Analyze ticket, escalation and
SLA
data to identify systemic issues and contribute to
SLA
reporting; lead root-cause analysis and problem management; design process, tooling and automation changes that improve first-time resolution and reduce escalation volume.
Assess proposed solutions and operational changes for supportability and user impact; advise management and partner teams on the support implications of technology decisions.
Provide organizational context on existing and legacy IT processes, systems, decisions and ownership structures; apply it when evaluating current processes, and improve legacy practices where appropriate.
Identify gaps or ambiguities in operational ownership and work with the relevant stakeholders to establish practical solutions.
Own and improve employee-lifecycle processes, including hardware provisioning and, with Onboarding and People teams, new-hire IT onboarding across
EMEA
and
APAC
.
Recommend standards for company-provided laptops, peripherals and other end-user equipment, balancing business need, supportability, lifecycle and market availability; maintain the approved standards.
Own employee hardware lifecycle processes, provisioning, replacement, reuse, return, disposal and employee resale, and provide demand forecasts and regional requirements (including Bill & Hold) to IT Supply Chain and Procurement; recommend routine purchases against agreed standards, approving only within a documented delegated spend limit.
Lead and continuously improve equipment reuse and employee resale, including TechShop.
Contribute to forecasting and budget planning for employee technology and Service Desk requirements.
Support Service Desk contracts, renewals and licensing; maintain working relationships with hardware and Service Desk vendors.
Lead Service Desk projects, system migrations, new technology rollouts, process optimization, and contribute Service Desk expertise to company initiatives such as regional expansion, office launches, organizational changes and onboarding improvements, working with Infrastructure, Enterprise Applications, Security, HR/People, Onboarding, Recruiting, Procurement, Workplace/Facilities and the
AV
/Builds team.
Advise partner functions on Service Desk capabilities, procedures, requirements and dependencies, and work with them to define and improve shared operational processes (e.g. joiner/mover/leaver with People, office launches with Workplace).
Act as technical interviewer in Service Desk recruitment, providing structured feedback and hiring recommendations to management, and technical input to role requirements.
Deliver technical onboarding for new team members and mentor L1 and L2 through joint troubleshooting, coaching and knowledge transfer, documenting approaches to reduce reliance on individual knowledge.
Stay hands-on: support the IT Bar, queue and events alongside L1/L2 when needed, and lead by example on ticket quality and communication.
Provide operational evidence for audits and compliance (including equipment lifecycle and offboarding); follow security, access-governance and procurement requirements; escalate material concerns to the appropriate owner.
We expect you to have:
Bachelor’s degree in Information Technology or related field, or equivalent experience.
5+ years of IT support or service desk experience with demonstrated progression in responsibility.
Advanced technical certifications (Microsoft 365, Azure,
ITIL
Intermediate, Security+, etc.) strongly preferred.
Deep knowledge of enterprise IT systems, networks, and security practices.
Strong leadership, coaching, and collaboration skills.
Proven ability to manage high-priority incidents and lead cross-functional troubleshooting efforts.
Related Competencies
Knowledge & Skills
Recognised expert in end-user computing and support operations, with breadth across endpoints, identity, collaboration, device management and security touch points.
Diagnoses ambiguous, cross-platform issues; experienced in root-cause analysis and process optimisation.
Translates complex issues into clear guidance for technical and non-technical audiences.
Autonomy
Operates with a high degree of independence and trusted judgment.
Takes the most sensitive escalations from intake to follow-up.
Independently identifies improvements and drives them to completion; proactively pitches projects within the Service Desk domain.
Advises management and partner teams on the support implications of technology decisions. Significant spend, strategic or organisational changes, and decisions outside delegated authority are aligned with management.
Complexity
Handles the most complex technical and operational problems in the support function: multiple systems, conflicting signals, incomplete data, elevated business risk.
Leads escalations, often coordinating multiple IT functions.
Designs and improves workflows and procedures where no precedent exists.
Impact
Broad impact on service reliability,
SLA
performance, support maturity and user experience across
EMEA
and
APAC
.
Reduces downtime, repeat incidents and escalation volume.
Shapes employee technology from onboarding through equipment return; ensures knowledge transfer and team readiness.
People / Leadership
Leads through expertise, coordination and example, not formal authority.
Escalation point and mentor for L1 and L2; shapes team capability over time. Technical interviewer.
No line management: hiring decisions, performance, compensation and other people-management accountabilities sit with Service Desk management.
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Location: London, United Kingdom - Deliveroo
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
About the Team
The Doordash International Executive Recruiting Team is a newly formed team with the mission of identifying and hiring exceptional leadership talent to support the growth of our international businesses (including Wolt and Deliveroo). We’re hiring an Executive Recruiting Researcher who will play a key role in supporting complex leadership searches across multiple functions and markets. In this role, you will own the research and engagement strategy for senior talent across DoorDash International, partnering closely with recruiters and hiring leaders to build strong, diverse leadership pipelines. This role will report to the Director of Executive Recruiting.
What You'll Do
Help define, design, and implement leadership recruiting programs and search engagements for a variety of executive roles, including talent landscape mapping, internal calibration and referrals, and aligning those insights with the external talent market.
Focus on external talent market mapping, market and talent insights, as well as senior talent cultivation and bench-building for future leadership needs.
Partner closely with Executive Recruiters to launch search engagements, create robust role and candidate specifications, and qualify and present leadership candidates.
Deliver qualified and diverse pipelines for active searches, while actively networking and building strong relationships with exceptional candidates.
Evaluate the effectiveness of sourcing efforts through data analysis and reporting, including search progress updates, status reports, and market trends for presentation to senior leadership.
Proactively recommend and drive process improvements that enhance candidate identification, engagement, and overall search effectiveness.
Support an exceptional candidate experience at every stage of the executive hiring process.
Leverage AI tools to work smarter and drive market mapping, company research and candidate profiling, while keeping the quality and accuracy of insights high.
What We're Looking For
Proven experience leading executive-level searches and building senior talent pipelines across diverse company environments (e.g., executive search firm and/or in-house experience within a fast-paced organisation).
Deep expertise in market mapping, talent research, and senior-level candidate identification.
Skilled at using AI tools, such as ChatGPT, Claude or AI-enabled sourcing platforms to identify senior talent.
Ability to combine AI-enabled research with data and market insight to produce sharper, faster talent intelligence for executive searches.
Experience leveraging talent market insights and data to influence decision-making with senior leaders and cross-functional partners.
Demonstrated ability to build strong working relationships with leaders and stakeholders across the organization.
Self-motivated, intellectually curious, and highly driven to deliver impact.
Hands-on experience using AI tools to speed up sourcing, market research and candidate outreach, with sound judgement on where human review is needed.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
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УдалённоseniorRemote - EMEA
УдалённоseniorRemote - EMEA
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Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоRemote, United States; The base salary range for this role’s listed level is currently for residents of the United States only
seniorAvailable to provide leadership coverage for critical escalations outside standard business hours as needed, and to work across AMER, EMEA, and APJ time zones to support globally distributed teams
middleMunich, Germany
Dublin, Ireland
Зарплата не указана
Dublin, Ireland
leadAmsterdam, Netherlands; Remote - Europe; Own employee hardware lifecycle processes, provisioning, replacement, reuse, return, disposal and employee resale, and provide demand forecasts and regional requirements (including Bill & Hold) to IT Supply Chain and Procurement; recommend routine purchases against agreed standards, approving only within a documented delegated spend limit
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief