Location: Cyprus; Georgia; Poland; Spain; Serbia; Latvia
At GoMining, a General Manager is the end-to-end owner of a business direction, responsible for its strategy, P&L, product, team, and overall results. A GM combines business, product, and operational ownership — setting priorities, managing unit economics, driving execution, and making decisions based on data. The goal is to run the direction as a business and take full responsibility for its growth, profitability, and performance.
We are looking for a General Manager to own Custody & Compliance at GoMining — the business line responsible for how customers move funds into and out of our ecosystem safely, quickly, and reliably.
This is not a traditional compliance role. You will own the entire direction as a business and product — from custody infrastructure and KYC/AML to deposits, withdrawals, Travel Rule, fraud controls, provider relationships, and customer experience.
Your goal is to build a system where compliance protects the company without becoming an unnecessary barrier for legitimate customers.
You will own the strategy, economics, product roadmap, delivery, key metrics, and engineering team behind the direction.
Responsibilities
Business & Product Ownership
Own Custody & Compliance end-to-end, including strategy, roadmap, priorities, budget, and business results.
Define and track the key metrics for deposits, withdrawals, KYC, fraud, and customer activation.
Improve the speed and conversion of customer onboarding and money movement.
Balance risk prevention with customer experience and commercial impact.
Build financial and operational models and make decisions based on measurable business outcomes.
Work directly with C-level stakeholders on strategy and priorities.
Custody & Money Movement
Own custody infrastructure and relationships with custody providers.
Own deposit and withdrawal flows across the GoMining ecosystem.
Improve transaction processing speed, reliability, and success rates.
Identify bottlenecks and continuously improve the customer experience around money movement.
Manage incidents and critical issues related to customer funds.
KYC, AML & Travel Rule
Own the operational implementation of KYC, AML, and Travel Rule requirements.
Build scalable compliance operations, including case management, decision SLAs, escalation processes, and operational workflows.
Ensure compliance controls are effective without unnecessarily reducing conversion.
Continuously analyze false positives and missed fraud cases.
Work closely with Legal and Risk while maintaining ownership of the customer and business outcome.
Fraud & Risk
Develop fraud prevention guardrails across deposits, withdrawals, and customer verification.
Monitor fraud losses and false-positive rates.
Build data-driven approaches to identifying suspicious activity.
Ensure risk controls scale together with transaction volume.
Providers & Partnerships
Own relationships with custody, KYC, AML, and infrastructure providers.
Negotiate commercial and operational terms.
Reduce dependency on individual providers where appropriate.
Drive integrations together with engineering teams.
Hold providers accountable for agreed service levels.
Team & Delivery
Lead a dedicated engineering team and work directly with the Tech Lead.
Own priorities, backlog, releases, and delivery.
Set clear goals and measurable outcomes for the team.
Hire, develop, and make performance decisions when required.
Use AI and automation to keep the team lean and increase execution speed.
Requirements
Strong hands-on experience in crypto custody, payments, KYC/AML, or related financial infrastructure.
Experience owning custody and compliance processes in a crypto exchange, wallet, broker, crypto bank, BaaS, custody platform, or similar environment.
Practical experience with platforms such as Fireblocks, Copper, BitGo, Uphold, or similar.
Strong understanding of KYC, AML, Travel Rule, transaction monitoring, and fraud prevention.
Experience building operational compliance processes at scale.
Experience working directly with external providers and negotiating commercial terms.
Strong product and commercial mindset.
Ability to understand how compliance decisions affect conversion, revenue, and customer experience.
Strong analytical skills and comfort making decisions based on data.
Technical literacy and ability to work directly with engineers.
Experience managing teams and owning delivery.
Experience in crypto or fintech is highly preferred.
Benefits
Professional growth: support for courses, conferences, and English learning (up to 100% coverage).
Work-life fit: remote or hybrid format with flexible hours across international teams.
Paid leave: up to 20 vacation days + 8 company holidays + 5 personal days per year
Recognition programs: structured performance reviews and team awards.
Team culture: retreats in international locations (for example, company apartments in Cyprus).
Location: Spain; Portugal; Hungary; Czechia; Romania; Poland
TheSoul Group
is a leading creator business platform positioned at the heart of the creator economy. Our original videos, animations, and editorial stories inspire audiences in
21 languages
, across
60 platforms
and
20 websites
.
Together with our network of talented creators, we reach over
5 billion followers
and generate more than
100 billion monthly views
on social media.
As a global powerhouse in digital media, we drive viral success for creators and brands worldwide through a wide range of services, leveraging our expertise in content production, distribution, localization, and social media management. We’re the creators behind global phenomena such as
5-Minute Crafts
and
Bright Side
.
We’re a dynamic, remote-first global team, fostering award-winning creativity, a no-red-tape approach, and great vibes!
We are looking to connect with experienced
Creative Producers
to lead creative content production for external clients and brands.
In these projects, you may manage the creative production process from brief to delivery, working directly with clients to understand their objectives, brand guidelines, and audience needs and translating them into effective social media content.
You will collaborate closely with creative and production teams, oversee the quality and consistency of deliverables, and help ensure that projects meet both client expectations and creative standards across a variety of formats and social platforms.
Responsibilities:
Depending on the scope and requirements of individual projects, responsibilities may include:
Manage end-to-end production of video, static, and other social media content for external clients.
Work directly with clients to understand their business objectives, creative needs, brand positioning, guidelines, and expectations.
Translate client requirements into clear creative briefs and production plans.
Guide designers, video editors, creators, and other production team members throughout the creative process.
Develop and refine creative concepts that support clients’ brands and social media objectives.
Oversee quality control across creative deliverables, ensuring that visuals, videos, and copy meet both client requirements and internal creative standards.
Manage production timelines, priorities, workloads, and resource allocation across projects.
Maintain consistent quality while supporting a high volume of creative output.
Present creative solutions, communicate project updates, and incorporate client feedback throughout the production process.
Supervise and support creative teams, helping them deliver against project requirements and creative expectations.
Support the hiring, onboarding, and mentoring of production and creative team members when required.
Collaborate with internal and external stakeholders to ensure successful project delivery.
Track production budgets, estimate costs, and support efficient use of project resources.
Identify opportunities to improve production workflows, creative processes, and overall team efficiency.
Requirements
Strong Requirements:
2+ years of experience in creative production for external clients as a Producer.
Experience working with major international brands is a strong advantage.
Hands-on video production experience
, with a background in filming, editing, motion design, design, or another relevant production discipline.
2+ years of experience leading creative teams
, with a track record of scaling creative output and improving creative performance.
Requirements:
Strong understanding of the end-to-end creative production process, from client brief and concept development through production and final delivery.
Experience translating client objectives, brand guidelines, and feedback into clear creative direction and actionable briefs.
Strong understanding of social media content and the ability to adapt creative approaches to different platforms, audiences, and formats.
Experience managing multiple creative deliverables, timelines, and priorities in a fast-paced production environment.
Strong communication and stakeholder-management skills, including confidence working directly with clients.
Strong creative judgment and attention to quality and detail.
Experience producing content for international brands or multi-market audiences is highly desirable.
Benefits
Flexible, Project-Based Engagement:
This is a talent-pool opportunity for potential future projects rather than a full-time position. Engagements will be offered under an independent service-provider agreement based on project needs and your relevant experience. You define your own working methods, organise your schedule independently, and contribute your expertise to clearly scoped projects. Compensation will be agreed individually based on the scope of each engagement, your experience, capabilities, and the value you bring.
Location Freedom:
You can deliver services from any suitable location that supports high-quality outcomes, whether that’s your home office, a co-working space, or wherever you feel most productive and inspired. What matters most is the impact you create and the reliability of your delivery.
Global Network and Inspiring Projects:
You’ll have the opportunity to collaborate with a diverse international network of professionals across 85+ countries on projects reaching audiences around the world.
Smooth Collaboration and Project Support:
We provide modern collaboration platforms, clear project coordination, and streamlined processes so you can focus on producing high-impact work and bringing creative solutions to life.
Make a Global Impact:
Your expertise may contribute to initiatives that influence audiences worldwide and help build the next generation of digital experiences.
We appreciate your interest in our job opportunities and our company. Our team carefully evaluates each application to identify the most suitable candidates for the role. Due to the high volume of applications received, we may not be able to respond to every applicant. However, if your qualifications align with our requirements, we will contact you to discuss the next steps in the selection process.
Задачи:
— Развитие web-сайта
— Проведение исследований
— Наполнение беклога
— Генерация и проверка гипотез, проведение A/B тестирования
— Проработка сценариев/CJM, построение Roadmap, реализация идей
— Взаимодействие с IT отделом при постановке задач
Требования:
— data-driven подход
— Умение определять видение продукта, его развитие и стратегию реализации в соответствии с потребностями рынка
— Навыки продуктовой аналитики
— Глубокое понимание всех фаз разработки продукта
— Хорошее понимание, как работать с пользователями (UX, CX, CustDev и тд) и как исследовать рынок
— Понимание того, как сегментировать пользователей и как с этими сегментами работать
— Самостоятельность и амбиции в достижении целей
— Отличные коммуникативные навыки, критическое мышление
— Умение выстраивать систему приоритетов в соответствии с краткосрочной и долгосрочной стратегией развития продукта
Будет плюсом:
— Хорошее понимание Agile
— Хорошие технические компетенции
— Умение оптимизировать процессы
— Навыки командообразования
— Умение управлять ожиданиями
Условия:
— Оформление в соответствии в ТК РФ с первого дня работы
— Белая заработная плата
— Работа в компании-лидере (крупнейшая в России Первая профессиональная сеть ортопедических салонов ОРТЕКА)
— Корпоративные скидки для сотрудников на приобретение продукции компании
— Частичная компенсация ДМС
— Собственный Корпоративный Университет компании гарантирует профессиональное обучение и развитие
Москва
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Обязанности:
— Коммуникация с командой (дизайнер/видеограф, райтер, аналитик) и координация процессов
— Организация работы с внешними подрядчиками
— Ведение отчетности по проектам
— Умение вести деловую переписку и коммуникацию
— Выполнение поручений руководителя
Требования:
— Опыт работы с крупными клиентами от 2–3 лет (агентство будет плюсом)
— Навыки проектного менеджмента, планирования и работы с несколькими задачами параллельно
— Грамотная устная и письменная речь
— Уверенный опыт работы с Excel/Онлайн-таблицы
Условия:
— График 5/2, офис
— Работа с крупнейшими брендами
— Современный офис (м. Курская) и команда, ориентированная на рост и результат.
Задачи:
— Обеспечить стабильную работу агентства так, чтобы собственник мог отсутствовать две недели без сбоев в бизнесе.
— Сделать так, чтобы клиенты получали результат, руководители принимали решения, деньги считались, команды понимали приоритеты, проблемы решались на месте, а бизнес продолжал расти.
— Обеспечить работу сильных функциональных руководителей как единой системы без провалов.
— Усилить слабые функции, изменить роли руководителей, найти или привлечь более сильных специалистов.
— Отвечать за способность организационной структуры выдавать результат, а не только за процессы.
— Контролировать операционную прибыль, маржинальность, загрузку, переделки, стоимость производства результата, качество исполнения, скорость, структуру команды и эффективность руководителей.
— Управлять сложным сервисным или проектным бизнесом, отвечать за процессы и финансовый результат.
— Перестраивать функции, процессы и оргструктуру.
— Работать с штатными сотрудниками, фрилансерами, внешними командами и подрядчиками.
— Строить модель ответственности, где решения принимаются людьми, а не алгоритмами, несмотря на активное использование AI.
Требования:
— Опыт управления сложным сервисным или проектным бизнесом.
— Понимание P&L и маржинальности.
— Опыт управления руководителями, а не только линейной командой.
— Опыт перестройки функций, процессов или оргструктуры.
— Умение работать с разными типами сотрудников и подрядчиков.
— Способность быстро выявлять дефицит компетенций в бизнесе и находить решения, не ограничиваясь открытием вакансий.
— Умение аргументированно не соглашаться с собственником и самостоятельно организовывать исполнение решений.
— Интерес к перестройке экономики бизнеса вокруг новой производительности, высвобождаемой AI.
Условия:
— Работа в Москве в гибридном формате.
— Фиксированная зарплата плюс существенная переменная часть, связанная с результатами бизнеса.
— Уровень зарплаты обсуждается индивидуально в зависимости от масштаба предыдущей ответственности.
Дополнительно:
— Вместо стандартного сопроводительного письма требуется рассказать о компании или функции, которую кандидат перестроил, с ответами на вопросы о проблемах, причинах, действиях и результатах в цифрах.
— Вопросы о компетенциях, которые не стоит держать в штате, управлении сильным, но неэффективным руководителем и использовании производительности, высвобождаемой AI.
О проекте:
Старт проекта по созданию многофункциональной платформы HR-TECH, охватывающей все HR-процессы и сервисы организации: планирование ресурсов, постановка целей и оценка эффективности, подбор и найм специалистов, пребординг и онбординг, обучение и карьерный рост, электронное подписание кадровых документов и HR-аналитика.
Цели команды:
— Создать цифровую платформу, опережающую время.
— Изменить устоявшиеся HR-процессы и совершить их цифровую трансформацию, создать быстрые и удобные сервисы для сотрудников, руководителей и HR-специалистов.
— Платформа ориентирована на внешний рынок и является коммерческой разработкой.
— Первые пользователи — сотрудники компаний «ИНТЕХ», «Россельхозбанка» и группы компаний.
— Учитывать особенности и пожелания компаний разного профиля и масштаба бизнеса, предлагая апробированное, удобное и высокотехнологическое HR-решение.
— Возможность работать без legacy-кода.
— Работа в динамичной среде на стыке HR и IT.
Минимальная квалификация:
— Отличные навыки общения, ведения переговоров и решения проблем.
— Отличное понимание жизненного цикла Agile, SAFe и разработки программного обеспечения.
— Более 5 лет опыта управления проектами.
Предпочитаемая квалификация:
— Опыт организации работы кросс-функциональных команд и построения сквозного процесса разработки.
— Уверенные технические знания и понимание архитектуры микросервисных систем.
Задачи:
— Организация работ по оценке и планированию.
— Создание и поддержание календарного и ресурсного планов.
— Разработка и утверждение архитектуры продукта (с привлечением архитектора).
— Формирование команды исполнения продукта.
— Организация работы кросс-функциональной команды собственной разработки.
— Постановка задач исполнителям и контроль их выполнения.
— Организация взаимодействия со смежными командами.
— Подготовка отчетности.
Ответственность:
— За бюджет, сроки и результаты работ.
— За соблюдение требований корпоративной архитектуры.
— За соблюдение требований организационных процессов и отчетности.
Условия:
— Обучение за счет компании (конференции, курсы, помощь в написании статей).
— Вертикальное и горизонтальное развитие: тренинги, вебинары, митапы.
— ДМС с первого месяца работы, включая стоматологию.
— Прозрачный доход: оклад (по итогам интервью) + ежеквартальные премии по KPI.
— Гибридный формат работы в Москве.
— Комфортные офисы в городах присутствия (Москва, Санкт-Петербург, Уфа, Брянск, Новосибирск и др.).
— Дополнительные бонусы от Россельхозбанка (скидки на спортзалы, рестораны, маркетплейсы и др.).
Задачи:
— Ведение проектов в сфере ИТ-инфраструктуры
— Подготовка и контроль планов-графиков, бюджетов, ресурсов
— Коммуникация с подрядчиками и внутренними командами
— Управление рисками, качеством, изменениями
— Подготовка отчетности по статусу проектов
Требования:
— Опыт управления инфраструктурными проектами от 3х лет
— Знание методологий управления проектами
— Умение вести переговоры и выстраивать коммуникации
— Опыт работы с документацией: ТЗ, КП, акты, графики
— Высшее образование (техническое - как преимущество)
Условия:
— Официальное оформление
— Пятидневка с 10:00 до 18:00 в офисе бизнес-парка Comcity (м. Румянцево)
— Техника и все ресурсы для эффективности
— Персонализированный соцпакет: ДМС или альтернативы
— Работа в ИТ-дистрибуции с обзором индустрии и влиянием на её развитие
— Крепкая команда со средним стажем 7 лет
— Корпоративная жизнь: общение, тимбилдинги и события
Обязанности:
— Заключение и контроль исполнения договоров с подрядными организациями;
— Документационное сопровождение всех процессов;
— Контроль сроков выполнения работ;
— Контроль дебиторки, отчетной документации с заказчиком, сроков оплат;
— Проверка стоимости оказанных услуг на соответствие прейскуранту в договоре межу подрядчиком и «Промышленной Медициной»;
— Ведение табелей сотрудников, работа с отделом кадровой документации;
— Организация обеспечения здравпункта и сотрудников всем необходимым для работы;
— Контроль остатков медикаментов, расходных материалов, СИЗ и тд в здравпункте;
— Организация своевременного пополнения расходных материалов, СИЗ и тд в здравпункте;
— Организация выездов цеховых врачей /медсестер на объекты по всем округам;
— Организация «Дней Здоровья» в соответствии с условиями ТЗ;
— Организация «Школ здоровья» в соответствии с условиями ТЗ;
— Контроль качества выполнения работы врачей, медрегистраторов, медсестер.
Требования:
— Опыт работы с цифрами и большими объемами данных;
— Организаторские навыки;
— Опыт работы менеджером проектов , руководителем проекта от шести месяцев;
— Уверенный пользователь ПК (таблицы, CRM системы Битрикс);
— Опыт работы в медицинской организации в качестве администратора, управляющего, менеджера будет вашим преимуществом.
Условия:
— Официальное трудоустройство;
— Стабильный заработок;
— Премии по итогам работы;
— ДМС;
— Компенсация занятий спортом.
Задачи:
— проводить комплексную организацию событийного проекта как самостоятельно, так и в составе проектных команд крупнейших проектов для заказчиков;
— давать предложения по созданию проектных команд для реализации событийных проектов;
— осуществлять руководство проектной командой для реализации событийного проекта;
— прорабатывать поступающие предложения по событийным и спонсорским проектам от структурных подразделений Банка в соответствии с утвержденным фирменным стилем;
— обеспечивать проведение анализа и обработку исходящей и входящей корреспонденции по вопросам спонсорства, благотворительности, конгрессно-выставочной деятельности и клиентских мероприятий;
— осуществлять системную работу по стандартизации форматов проведения и улучшения качества организации событийных проектов;
— принимать участие в подготовке технических заданий для осуществления конкурсных процедур по выбору контрагентов для реализации событийных проектов;
— осуществлять подготовку регулярной отчетности Банка по спонсорским и событийным проектам;
— составлять справочные, аналитические и отчетные материалы по соответствующей тематике на основе разных источников;
— запрашивать и получать в установленном порядке от структурных подразделений Банка необходимые материалы и документы, относящиеся к вопросам конгрессно-выставочной и событийной деятельности (клиентских мероприятий) по направлению мероприятий.
Требования:
— высшее техническое образование или по специальности: связь с общественностью, реклама, менеджмент, маркетинг;
— опыт работы: не менее 3 (трех) лет работы в области маркетинга, связей с общественностью, клиентских мероприятий, событийные проекты, выставочные проекты;
— знание английского языка на уровне intermediate и выше;
— опыт проектной работы в области событийного маркетинга в крупных финансовых институтах и корпорациях;
— опыт организации событийных проектов, выставок, деловых и развлекательных мероприятий.
Задачи:
— Анализ договоров с заказчиками, поставщиками, подрядчиками
— Управление заключением договоров с заказчиками, подрядчиками, поставщиками
— Управление сроками: разработка, согласование со стейкхолдерами, контроль и актуализация плана реализации проекта
— Управление ресурсами: формирование проектной команды, оптимизация загрузки ресурсов на проекте
— Управление качеством результатов: установление критериев качества и контроль их выполнения
— Управление изменениями и рисками проекта
— Управление ожиданием внутренних и внешних стейкхолдеров в рамках исполнения проекта
— Управление бюджетом проекта, реализация проекта в рамках утвержденного планового бюджета и оптимизация его расхода
— Обеспечение наиболее эффективных для решения задачи условий своей работы и работы проектной команды, в том числе на площадках заказчика
— Управление коммуникациями в проекте
— Решение проблемных ситуаций
— Подготовка технико-коммерческих предложений
Требования:
— Опыт управления, внедрения и развития IT проектов в промышленности, работа с внешним заказчиком
— Знание методологии управления проектами и жизненными циклами программных продуктов
— Практическое владение инструментами планирования и управления разработкой
— Навык систематизации информации, владение методами и инструментами систематизации (сводные таблицы, графики, презентации)
— Опыт работы с договорами (приходными, расходными)
— Развитые навыки решения проблем, способность к критическому мышлению и к мышлению out of the box
— Опыт внедрения AI агентов для автоматизации рутины
— Высшее техническое образование
— Готовность ездить в командировки
— Развитые навыки лидерства и мотивации команды
— Умение ставить задачи и требовать результата
— Талант объяснять и заражать энтузиазмом
— Высокая степень самостоятельности и автономности
Условия:
— Оформление по ТК РФ в аккредитованной IT компании
— Офисный формат работы
— Комфортный и современный офис, м. Марьина Роща
— Гибкое начало и конец рабочего дня
— ДМС со стоматологией
— Корпоративная техника предоставляется
Задачи:
— Вести проект от постановки задачи до результата;
— Управлять бэклогом: формировать, приоритизировать, контролировать выполнение;
— Ставить задачи разработчикам и дизайнерам, следить за сроками, качеством и загрузкой;
— Коммуницировать с бизнесом и пользователями (рестораны доставки): собирать и формализовывать требования;
— Готовить описания функционала, схемы процессов, ТЗ;
— Участвовать в планировании релизов и развитии продукта.
Требования:
— Опыт работы менеджером проекта/продукта от 3 лет;
— Опыт в IT-продуктах (SaaS, ERP, CRM или B2B-сервисы);
— Чёткое понимание цикла разработки: аналитика → разработка → тестирование → релиз;
— Умение говорить с разработчиками и бизнесом на одном языке;
— Навык превращения любого проекта в работающую систему без хаоса;
— Самостоятельность и ответственность.
Будет плюсом:
— Опыт работы с HoReCa, доставкой еды, ресторанами;
— Запуск или развитие SaaS-продуктов;
— Понимание интеграций (кассы, агрегаторы доставки, платежные системы).
Условия:
— Реальный продукт, которым пользуются рестораны;
— Возможность влиять на развитие продукта — не «вести задачи ради задач»;
— Удаленный формат работы с графиком 5/2;
— Адекватную команду без бюрократии и овертаймов;
— Конкурентный доход — обсуждаем с каждым кандидатом индивидуально.
Location: New York; San Francisco
Workplace: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
ABOUT THE ROLE
As a Deployment Strategist Lead, you'll be fully responsible for opening up a new market for ElevenLabs, and building a team to make it happen. This is a senior position in which you’ll operate as if a co-founder, working alongside an experienced sales leader, of an effective startup moving from 0 -> 1 within our broader org, aiming to deploy our voice AI technology at the most Strategic customers in the market against their most challenging problems. All the while you’ll be able to leverage support from the rest of ElevenLabs to accelerate.
You will be responsible for hiring the team you need, winning the first customers in the market and ensuring that our product generates impact for them.
No two days are the same, but you should expect to:
- Meet with strategic customers to understand their critical audio and voice AI needs and locate their biggest pain points.
- Build and lead a team of forward deployed engineers within the region.
- Identify relevant use cases through deep engagement with customer problems and workflows, and work with Engineers to implement our voice and audio AI technology into innovative solutions.
- Design and architect bespoke integrations for customers, ensuring our technology fits seamlessly into their products and operations.
- Guide customers on best practices for implementing our voice and audio AI models to maximize their effectiveness.
- Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives.
- Collaborate with our Research and Product teams to incorporate field insights into ElevenLabs' software products and AI models.
- Build and deliver compelling demos of our voice and audio AI technology to new and existing customers.
- Scope out potential applications in new industries and expand our AI solutions across different sectors globally.
- Take full ownership of end-to-end execution of major projects for our most strategic partners, working hands-on to deliver high-impact solutions.
- Collaborate daily with our customers' engineering and executive teams to ensure optimal implementation of ElevenLabs' technologies.
REQUIREMENTS
- Executive Stakeholder Engagement: Proven experience engaging and influencing C-suite and VP-level stakeholders, both internally and at customer or partner organizations.
- People Leadership: Demonstrated ability to hire, develop, and manage high-performing technical teams while fostering a collaborative and results-driven culture.
- Basic proficiency in Python and understanding of API integration to implement scripts and help with prototyping/demo building.
- Excellent communication and problem-solving skills, especially in terms of ability to summarize complex technical concepts and using logic in pursuing optimal solutions.
- Technical aptitude to quickly understand our voice and audio AI models and their applications.
- Strategic and Commercial Awareness: Ability to align technical strategy with business objectives, with an understanding of deal structures, go-to-market motions, and revenue impact.
- Nice to have: Partner Ecosystem Development - Experience identifying, building, and nurturing relationships with system integrators, resellers, and technology partners to drive market growth.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: San Francisco, CA; New York, NY; Washington, D.C.
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
ABOUT THE PUBLIC SECTOR TEAM
- Sierra recently received FedRAMP High certification, enabling us to bring our industry-leading technology to partners in the US public sector. We’re now building our founding public sector team to redefine the relationship between the government and its citizenry.
- Today, our agents already enable citizens to access social services, report fraud, and understand complex government systems. Simultaneously, they empower government officials to better hear the concerns and inquiries of their constituencies.
- We are explicitly nonpartisan and committed to empowering public servants to leverage AI to advance their important missions.
- In our journey, we are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
WHAT YOU’LL DO
As an Agent Strategist, you own how Sierra’s AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer’s thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, evaluation, launch, and continuous iteration in production. Translate mission goals, policy requirements, and operational workflows into an agent that performs reliably in the real world.
- Be a trusted strategic advisor to public sector leaders. Work shoulder-to-shoulder with agency executives and program leaders to define success, prioritize opportunities, and shape an AI strategy grounded in mission impact.
- Partner with working teams day to day. Run working sessions with program, operations, technology, security, legal, and procurement stakeholders; resolve issues as they arise; and make the decisions that keep deployments moving toward launch.
- Identify new ways to expand our impact. Understand our partners' most urgent needs and develop roadmaps for new use cases, including proactive outreach, multilingual access, and long-horizon agents that can support people across multi-step journeys.
- Directly shape the product and our public sector strategy. Surface unmet needs from customer work, prototype new approaches, and partner with research, product, platform, and public sector leadership to influence Sierra's roadmap, market strategy, and repeatable solutions for government.
EXAMPLE PROJECTS
These are the kinds of projects that strategists on our public sector team have worked on recently:
- Improve access to benefits and services. Launch an agent that helps residents understand eligibility, gather the right information, and navigate a complex application or recertification process across channels and languages.
- Modernize constituent support. Design an agent that answers policy and program questions, provides case or application status, and routes sensitive or exceptional situations to the right public servant with full context.
- Make critical reporting easier and safer. Build trusted conversational experiences for reporting fraud, safety concerns, or other high-stakes issues while meeting rigorous privacy, security, accessibility, and auditability requirements.
- Enable proactive government services. Create a roadmap for outbound agents that remind people about deadlines, explain program changes, or help them complete important next steps before a benefit or service is interrupted.
- Build repeatable public sector capabilities. Use a live agency deployment as a design partnership to shape new platform capabilities, evaluation standards, or implementation patterns that can serve institutions across federal, state, and local government.
WHAT YOU’LL BRING
- Ownership and delivery. A track record of leading multiple complex, high-visibility initiatives and driving cross-functional teams from an ambiguous starting point to measurable outcomes - for example as part of an early team, consultancy, or otherwise..
- Technical aptitude. Comfort engaging directly with technical concepts, including reading API documentation, understanding data models and system architecture, and following engineering and security tradeoffs in design discussions.
- Commitment to public service. A passion for public sector work and a belief in the potential of institutions to improve outcomes for the people and communities they serve.
- Communication. Clear, direct, and persuasive communication across executive, operational, policy, and technical audiences, with the ability to turn complexity into shared decisions.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as policy, stakeholder, or implementation conditions change.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- Experience working in or with federal, state, or local government, including familiarity with procurement, security and compliance, accessibility, policy implementation, or systems integration.
- You’ve been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: San Francisco, CA; New York, NY
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
ABOUT THE TECH, MEDIA & TELECOM TEAM
- We work with some of the world's most influential and recognizable companies, from global telecommunications providers and leading media brands to technology platforms that power businesses worldwide.
- We build agents for the moments that matter, helping our customers rise to the occasion when service disruptions, major product launches, or global events like the World Cup https://www.linkedin.com/posts/claybavor_at-sierra-we-are-very-proud-to-have-partnered-share-7491200202284945410-Bg79/?utm_source=share&utm_medium=member_desktop&rcm=ACoAABYjELMBZfjrg-wrv53M1tVXGe93FF3eTww drive millions of customer interactions.
- We bring Sierra’s Horizon https://sierra.ai/product/horizon vision to TMT by building agents that transform the entire customer relationship:
- Telecommunications: Turn one of the most frustrating customer experiences into one of the most personal, with agents that understand each subscriber, optimize their plan and savings, anticipate opportunities to add value, and earn their loyalty over time.
- Media: Turn every subscription into an ongoing, personalized relationship, with agents that help each subscriber get the most from their experience through the right content, offer, plan, and support from their free trial through retention.
- Technology: Bring the white-glove customer experience traditionally reserved for the largest enterprise accounts to every customer, helping them adopt the product, discover new ways to get value, expand their usage, and successfully renew.
WHAT YOU'LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra’s AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer’s thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it’s the best version of itself in the real world. You’ll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers’ executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer’s working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are the kinds of projects strategists on our TMT team work on:
- Scope and launch a subscription-retention agent for a telecommunications or media company, then tune it to save more at-risk customers while preserving trust and brand voice.
- Launch a top-of-funnel sales agent for a telecommunications provider that qualifies prospects, recommends plans and devices, and converts interest into new subscriptions.
- Build a new-subscriber onboarding agent that activates service, ports numbers, configures devices, and reduces early-life churn.
- Create a proactive, long-running agent that detects service or account issues, reaches out across channels, and manages resolution before the customer contacts support.
- Develop a media growth agent that drives content discovery, trial conversion, plan upgrades, and subscription renewal.
- Partner with Product to develop capabilities for TMT-scale traffic, including low-latency voice, multilingual experiences, proactive communications, and resilient performance during major launches or service events.
WHAT YOU’LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts — reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
- Interest in telecommunications, media, and technology. Experience in telecom, streaming and digital media, enterprise or consumer technology, or subscription businesses — and familiarity with customer care, billing, identity, content, or technical support systems — is a strong plus.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You’ve been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
- Client-facing consulting, solutions, or strategy experience in a technically complex environment.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: San Francisco, CA; New York, NY
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
ABOUT THE RETAIL TEAM
- Sierra is partnering with a large and growing number of retailers - spanning apparel and beauty, grocery and big-box, home and auto, consumer services, marketplaces, and consumer technology. Our agents help millions of shoppers and members every day: tracking and returning orders, finding the right product, booking services, and resolving issues in each brand’s own voice.
- Retail is also where AI agents go beyond support to generate revenue. From product discovery and personalized recommendations to cart recovery, win-back campaigns, and in-store support that turns unanswered store calls into visits and sales, our team is redefining what an agent can do for a brand’s top line - not just its cost line.
- Join us to transform how the world’s most-loved consumer brands engage their customers - and help build technology that makes shopping more personal, effortless, and delightful for everyone.
WHAT YOU’LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra’s AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer’s thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it’s the best version of itself in the real world. You’ll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers’ executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer’s working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are the kinds of projects that strategists on our team have worked on recently:
- Launch an order management agent for a national apparel brand — order lookup, cancellations, returns, and exchanges — then hill-climb containment and CSAT week over week.
- Partner with Product to build a shopping agent that plugs into a retailer’s existing search and recommendation systems to guide product discovery — turning the support channel into a revenue channel.
- Stand up an in-store support voice agent for a big-box or grocery retailer, answering the stock-check and store-info calls that largely go unanswered today and converting them into store visits and sales.
- Design a booking, payments, and outbound agent for a consumer services brand operating hundreds of locations.
- Help a marketplace handle order status and buyer–seller disputes at enormous scale.
- Launch outbound campaigns — cart recovery, win-back, churn saves, and subscription renewals — across voice and SMS.
WHAT YOU’LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
- Interest in retail and consumer experiences. Experience in e-commerce, retail technology, marketplaces, or consumer brands — and familiarity with commerce and CX stacks (e.g., commerce platforms, order management systems, contact center software) — is a strong plus.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You’ve been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: San Francisco, CA; New York, NY
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
ABOUT THE FINANCIAL SERVICES TEAM
- Our financial services customers span systemically important banks, neobanks committed to building more delightful banking software (1 in 3 of the world's leading banks use Sierra!), insurers that provide protection for life’s most challenging moments, vertically integrated ecosystems like Rocket Companies, and more. The decisions we make impact millions of end customers and billions of dollars in economic activity.
- Our financial services team partners closely with these organizations to set their AI strategies and build modern tools that carefully handle moments when a person’s private anxiety meets an institution’s procedural muscle - the instant before a family learns whether they are pre-approved for a mortgage; the claustrophobic half hour after someone notices a fraudulent charge; the frustrating experience of losing a card and needing to order a new one.
- Sierra’s Financial Services team is transforming the customer experience and building technology that makes the industry more accessible, human, and affordable for everyone.
WHAT YOU’LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra’s AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer’s thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it’s the best version of itself in the real world. You’ll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers’ executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer’s working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are the kinds of projects that strategists on our team have worked on recently:
- Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers.
- Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation.
- Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples.
- Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner.
- Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week.
WHAT YOU’LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
- Genuine interest in Financial Services and improving the end customer experience. Experience in financial technology, implementations at financial institutions, working inside of these institutions or familiarity with financial services security and compliance requirements (fair lending, PII handling, etc.) are a strong plus.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You’ve been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: San Francisco, CA; New York, NY
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
ABOUT THE HEALTHCARE TEAM
- Our healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system.
- Our healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms.
- Join us to transform the patient experience across the healthcare system—and help build technology that makes care more accessible, more human and more affordable for everyone.
WHAT YOU’LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra’s AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer’s thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it’s the best version of itself in the real world. You’ll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers’ executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer’s working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are examples of projects our healthcare team has worked on:
- Lead the project for building AI agents for major health insurance networks that handle detailed questions like “what’s my co-pay for a primary care visit?” and “how many physical therapy sessions do I have left?”
- Ideate and create a roadmap for growing value for large healthcare payers and providers.
- Create AI agents for multi-site primary and urgent care providers that manage appointments and answer common questions across 30+ clinics.
- Build agents that replace lengthy paper intake forms with conversational experiences, boosting pre-visit intake conversion rates.
- Develop AI agents for healthcare financial platforms that help patients understand billing, payment status, explanations of benefits, and financial assistance eligibility.
WHAT YOU’LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
- Genuine interest in healthcare and improving patient/member experiences. Experience in healthcare technology, health IT or working with healthcare organizations and an understanding of healthcare compliance requirements (HIPAA, PHI handling and healthcare data privacy) are a strong plus.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You’ve been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
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