Задачи:
— Управление проектами по автоматизации HR-процессов, включая развитие корпоративного портала и направления кадрового делопроизводства, рекрутмента, обучения и развития персонала, корпоративной культуры, внутренних коммуникаций и бренда работодателя;
— Разработка стратегии автоматизации HR-процессов и составление продуктового роадмапа;
— Регулярный сбор потребностей от заказчиков;
— Участие в выборе путей автоматизации HR-процессов;
— Подготовка тендерной информации, сопровождение тендера, участие в выборе сервиса для автоматизации;
— Подробное написание технических заданий, проектирование процессов и интерфейсов, совмещение ролей продакта и бизнес-аналитика;
— Ведение документации по проектам;
— Управление внутренними и внешними командами разработки и поддержки HR-проектов: постановка задач, контроль выполнения, оценка качества, сопровождение тестирования, презентации и внедрения решений;
— Анализ эффективности внедренных решений и отслеживание статистических показателей;
— Мониторинг и анализ рынка решений для автоматизации HR-процессов.
Требования:
— Опыт работы с системами кадрового электронного документооборота, CRM для автоматизации рекрутмента, Jira;
— Опыт работы в проектном управлении от 3 лет;
— Успешный опыт автоматизации HR-процессов;
— Понимание ключевых HR-процессов и знание основ профильного законодательства (трудового и по охране персональных данных);
— Цифровая грамотность и знание функционала актуальных HR-сервисов;
— Знание рынка HR Tech;
— Аналитический склад ума;
— Будет плюсом опыт работы с 1С: ЗУП, HR Link.
Задачи:
— Вести event-проекты под ключ: от брифинга и сметы до финального отчета
— Готовить документы и участвовать в тендерах
— Управлять сроками, бюджетами и подрядчиками
— Быть голосом клиента внутри агентства и голосом агентства для клиента
Условия:
— Очень много работы, постоянные брифинги и тендеры
— Разные клиенты: коммерческие и государственные
— Интересные, разнообразные и масштабные проекты, много креативных задач
— График: пятидневка, формально с 10:00 до 19:00, по факту ненормированный
— Клиент и команда на связи 24/7, включая выходные и отпуск
— Работаем не на время, а на результат
— Классная команда и просторный офис на Остоженке
— Оформление по ТК РФ
— ДМС после испытательного срока
— Фруктовые дни
Требования:
— Сильный опыт в event и портфолио с четким разграничением ответственности
— Готовность отвечать за результат — свой и команды
— Креативное мышление, желательно опыт работы с Figma, отчетами и табличками
— Пунктуальность, внимательность, клиентоориентированность на высоком уровне
Как откликнуться:
— Ждем сопроводительное письмо и портфолио
Location: United States, San Diego, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Staff Program Manager
The Staff Program Manager leads large, strategic programs spanning multiple teams, domains, and business initiatives. This role translates strategy into scalable delivery plans, navigates ambiguity, and delivers measurable business outcomes. Staff Program Managers are recognized leaders who bring clarity to complex situations, elevate execution maturity, influence cross-functional decisions, and scale effective practices across teams and programs. They combine business acumen, technical fluency, and sound judgment to improve organizational effectiveness and accelerate value delivery.
Key Responsibilities
Own the full lifecycle of large, complex programs with significant cross-functional and organizational impact.
Define program vision, success metrics, and long-range delivery plans aligned to strategic objectives.
Navigate ambiguity by anticipating risks, resolving systemic issues, and aligning teams and stakeholders.
Use technical fluency to assess architectural risks, validate timelines, identify acceleration opportunities, and guide delivery tradeoffs.
Synthesize business, delivery, and KPI data to guide priorities, resource decisions, tradeoffs, and program pivots.
Improve delivery by simplifying processes, reducing complexity, and scaling proven models across teams and domains.
Advise senior leaders with clear, data-backed communication on risks, decisions, and recommendations.
Mentor PMs across levels while strengthening organizational delivery capability and execution discipline.
Scope & Influence
Operates independently across multiple teams, domains, or strategic initiatives.
Influences senior leaders and cross-functional decision-making across organizational boundaries.
Improves delivery models, operating mechanisms, and cross-functional operating rhythms.
Accountable for sustained business impact, value realization, and execution maturity across programs.
Required Qualifications
Experience leading large, high-impact programs across multiple teams, domains, or business functions.
Bachelor’s degree or equivalent
Proven ability to define a program vision and success measures that connect business strategy and scalable delivery.
Track record of leading through high ambiguity, addressing risks, resolving complex issues, and maintaining stakeholder alignment.
Technical fluency to partner with engineering leaders, assess architectural risks, validate delivery plans, and accelerate execution without directing solutions.
Ability to synthesize business outcomes and KPI data to guide prioritization, tradeoffs, and investment decisions.
Experience influencing senior stakeholders and cross-functional leaders to align decisions.
Success scaling delivery processes, frameworks, tools, or operating mechanisms across teams or domains to improve predictability and execution.
Experience mentoring program managers and contributing to delivery standards and best practices.
Proven ability to lead across cultures and regions, navigate varied working and communication styles, and align globally distributed teams.
Preferred Experience
Leading transformations that introduce new operating models, governance, or enterprise capabilities.
Influencing portfolio strategy, investment decisions, and cross-domain prioritization through data-driven insights.
Coaching program managers on delivery excellence, systems thinking, and stakeholder management.
Establishing repeatable frameworks, playbooks, or organizational mechanisms that improve execution quality and business outcomes at scale.
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role
is eligible
for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
This role also may be eligible for a bonus package.
Click
here
to learn more.
The estimated base pay range for this role is listed below.
$173,000
—
$259,400 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Austin, in-person
Director, Partner Growth & Strategy
Reports to:
Chief Business Officer
Role Summary
inKind is looking for a Director of Partner Growth & Strategy to build the strategy, systems, technology, and playbooks that power our Account Management organization.
Our Account Managers own relationships with inKind's restaurant partners and play a critical commercial role—helping partners maximize their relationship with inKind, secure additional funding, add locations, renew, and grow over time. Account Managers report directly to our Regional Sales Managers, giving them strong day-to-day sales leadership, coaching, and support.
This role is designed to complement that structure.
The Director of Partner Growth & Strategy will not directly manage the Account Management team. Instead, this person will own
how Account Management works
: developing the processes, sales methodologies, technology, data, training, product improvements, and partner experiences that allow our Account Managers to become more effective and our restaurant partnerships to become more valuable over time.
This is a highly cross-functional role sitting at the intersection of
Sales, Account Management, Product, Operations, and Technology
.
The right person will approach Account Management not simply as a relationship-management function, but as a scalable growth engine. They will constantly ask:
What are our best Account Managers doing differently? How do we turn that into a repeatable process? What should we automate? What should we build? What data should trigger action? And how do we make every Account Manager better?
What You'll Own
Build the Account Management Operating System
Develop and continuously improve the processes, tools, and methodologies used across the Account Management organization.
Create repeatable playbooks for key partner growth motions, including:
Renewals
Additional funding
New and sister-location expansion
Partner referrals
Slow-redemption intervention
High-performing partner expansion
At-risk partner recovery
Adoption of new inKind products and offerings
Define the triggers, data, messaging, collateral, objection handling, workflows, and expected outcomes associated with each motion.
Identify what our highest-performing Account Managers do differently and turn those behaviors into repeatable practices across the organization.
Own the Partner Lifecycle
Design the ideal restaurant partner journey from initial funding through onboarding, activation, growth, additional funding, renewal, and expansion.
Determine which partner interactions should be relationship-driven, technology-enabled, or fully automated.
Build proactive, data-driven engagement strategies so Account Managers know
which partners need attention, why they need attention, and the highest-value action to take next.
Partner with Sales and Operations leadership to continuously reduce friction throughout the partner lifecycle.
Improve Account Management Sales Effectiveness
Build the sales methodology used by Account Managers to sell renewals, additional funding, additional locations, and other products.
Develop pitch frameworks, business reviews, partner-facing materials, objection-handling guides, and other tools that increase conversion.
Partner with Regional Sales Managers to identify coaching opportunities and translate successful field tactics into organization-wide best practices.
Design training and certification programs that continually improve Account Manager commercial capabilities.
Develop structured experiments to test new messaging, offers, processes, and sales techniques—and scale what works.
Drive Technology & Automation
Partner with Product, Engineering, Salesforce, and Operations teams to make Account Management increasingly technology-enabled and scalable.
Identify manual activities that can be automated or moved into self-service experiences.
Help develop systems that proactively identify opportunities and risks across the restaurant portfolio, including:
Partners eligible for additional funding
Upcoming renewal opportunities
Newly opened or missing locations
Changes in redemption or sales pacing
At-risk accounts
Expansion opportunities
Partners requiring intervention
Help define the vision for an Account Management "cockpit" that allows each AM to quickly understand where to focus their time and what action to take.
Help Shape the Partner Product
Serve as a structured voice of the restaurant partner within inKind.
Develop systems for capturing and categorizing partner feedback, objections, product requests, and operational friction.
Partner closely with Product leadership to translate restaurant feedback and Account Manager insights into actionable product opportunities.
Play a key role in shaping the continued development of the inKind Partner Portal and other restaurant-facing technology.
Use data to quantify partner friction and product opportunities rather than relying solely on anecdotal feedback.
Build the Measurement Framework
Develop the KPIs and reporting required to understand Account Management effectiveness and partner health.
Measure performance across areas such as:
Renewal rate
Incremental funding
Location expansion
Partner engagement
Funding eligibility and conversion
Credit pacing
Time from opportunity identification to close
Portfolio growth
Partner retention
Create visibility into performance across Account Managers, regions, partner segments, and lifecycle stages.
Use these insights to identify opportunities for improvement in people, process, product, and technology.
How You'll Work
This role will operate as the connective tissue between our Account Managers and the teams building the systems around them.
Regional Sales Managers will continue to own the day-to-day management, coaching, and commercial performance of Account Managers.
You will own the
system in which they operate
.
You will spend time with Account Managers understanding what happens in the field, with Sales leaders understanding what drives conversion, with Product understanding what we can build, with Operations understanding what we can automate, and with data identifying where the biggest opportunities exist.
Your job is to turn those insights into measurable improvements.
What Success Looks Like
Within your first year, we expect to see:
A clearly defined Account Management methodology and partner lifecycle
Repeatable playbooks for our major renewal and expansion motions
Better visibility into partner health and growth opportunities
Increased renewal and additional-funding conversion
Faster identification and pursuit of expansion opportunities
More consistent performance across Account Managers
Increased Account Manager capacity through automation and self-service
A stronger feedback loop between restaurant partners, Account Management, and Product
Meaningful improvements to our Partner Portal and internal Account Management technology
A culture of continuously testing, measuring, and improving how we grow existing restaurant partnerships
What We're Looking For
We're looking for someone who combines the commercial instincts of a sales leader with the systems thinking of a product or operations leader.
The ideal candidate:
Has experience building or scaling Account Management, Customer Success, Revenue Operations, Sales Strategy, Partner Growth, or similar functions
Has a strong understanding of B2B sales and expansion motions
Is highly analytical and comfortable using data to diagnose problems and identify opportunities
Has experience developing sales processes, playbooks, and training
Understands CRM systems, sales automation, and workflow design
Has experience partnering with Product and Engineering teams
Can translate frontline customer feedback into scalable product and process improvements
Is comfortable designing and running experiments
Has exceptional cross-functional leadership skills
Is equally comfortable talking to an Account Manager about objection handling and a Product Manager about workflow automation
Has a strong bias toward action and measurable outcomes
Experience in restaurants, hospitality, fintech, payments, marketplaces, SaaS, or other multi-location businesses is a plus.
The Person Who Will Thrive Here
You are probably not someone who is satisfied simply managing an existing Account Management playbook.
You want to build a better one.
When one Account Manager significantly outperforms another, you want to understand
why
.
When Account Managers repeatedly perform the same manual task, you want to understand
why it isn't automated
.
When restaurant partners repeatedly raise the same objection, you want to understand whether we should
change the pitch, change the process, or change the product
.
And when something works, you want to figure out how to make it work across the entire organization.
This is an opportunity to build the infrastructure behind a rapidly growing restaurant partner network and help define how inKind manages, grows, and serves those partnerships at scale.
Who we are:
inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards.
Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding. From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat.
Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often. Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community.
inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions.
By submitting this application, you acknowledge that inKind Cards, Inc. may share the information you provide with trusted third-party service providers, including fraud detection and application processing partners, to evaluate your application and ensure the integrity of our hiring process. Your information will be handled in accordance with our
Privacy Policy
. For California residents and others with applicable rights, please review our privacy notice for information about your rights regarding your personal data.
Location: Berlin, Germany
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
At Figma, we're building a vibrant community where designers and product builders come together to learn, grow, and connect around their shared passion. Our Advocacy team is central to this mission—empowering our users through engaging content, meaningful interactions, and genuine advocacy.
We're looking for a Designer Advocate to partner closely with our Marketing, Sales, and Product teams. You'll bring deep design expertise, strong product intuition, and a genuine love for the design community into our go-to-market strategies. You'll also champion our users' voices internally, ensuring their perspectives shape our product evolution.
You'll be covering the DACH region, where our main languages are German and Polish. Being fluent in either/both of these languages is pretty much a plus!
This is a full time, hybrid role based out of our Berlin hub.
What you'll do at Figma:
Empower users at scale: Collaborate closely with Sales and Customer Experience teams to help customers unlock the full potential of Figma across real product workflows
Create compelling content: Develop written, visual, and video resources that reflect how modern teams actually design and build, from early exploration to production-ready systems
Inspire community connections: Foster meaningful relationships within the Figma community, identify collaboration opportunities, and nurture user-driven initiatives
Speak and engage at events: Regularly present at industry meetups, conferences, and community events, sharing practical insights from real-world design work
Champion user voices: Stay attuned to community feedback, sentiment, and emerging design trends—advocating internally to inform product decisions and improvements
We'd love to hear from you if you have:
Deep, hands-on Figma expertise and an entrepreneurial drive, with experience embedding Figma in real product teams and taking ideas from early exploration to polished, impactful outcomes
A thorough understanding of modern product design workflows, development environments, design systems, tokens, and AI-assisted design or prototyping
Strong technical design skills, including experience working alongside developers or building tools that support design systems, and an understanding of how design decisions translate into development at scale
Clear, compelling communication skills, with the confidence to explain complex workflows and systems, speak publicly, and engage large audiences
A passion for contributing to the design community and a willingness to travel up to 25% of the time to connect with it in person
While it's not required, it's an added plus if you also have:
Fluency in German or Polish
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Enix — компания, лидер на Wildberries в женском термобелье, входит в ТОП-100 продавцов площадки. В 2025 году оборот составил 450 млн ₽, в 2026 году планируется 1,5 млрд ₽ с захватом 30% рынка леггинсов и запуском новых категорий. Средний рейтинг карточек — 4,9, компания проводит фокус-группы и анализирует отзывы, ориентируясь на качество и цифры.
Задачи:
— Управлять продуктовой категорией как отдельным бизнесом с капиталом и P&L, возможность собрать команду.
— Выбрать категорию в одежде (женское и мужское термобельё, леггинсы, комбинезоны).
— Создать лучшие продукты, занять 30–40% рынка, выйти на оборот 0,7–1 млрд ₽ в 2027 году с выполнением целей по маржинальной прибыли, оборачиваемости и GMROI.
— Собрать финансовую модель и план категории на 52 недели, защищать и вести его с разбивкой на кварталы, месяцы и недели.
— Найти product-market fit через исследования рынка и участие в фокус-группах.
— Построить предсказуемую систему запусков новинок с сокращением сроков выхода и увеличением доли успешных SKU.
— Управлять P&L категории: закупки, остатки, маржа, GMROI, оборачиваемость.
— Собрать команду направления: привлечь тимлида и менеджеров, поставить им план и добиться выполнения.
Условия:
— 1-й год: доход от 500 000 ₽ на руки в месяц (оклад + процент от маржинальной прибыли категории).
— 2-й год: возможность брать новые категории, строить продуктовый портфель, доход от 1 000 000 ₽ в месяц.
— 3-й год: возможность стать младшим партнёром Enix.
— Удалённая работа, гибкий график, оформление по ТК РФ.
— Прямой доступ к основателю, командировки в Китай 2–4 раза в год за счёт компании.
Требования:
— Опыт работы с одеждой/аксессуарами.
— Управление полным циклом развития продукта: идея, тестирование, запуск, масштабирование, финансовый результат.
— Личная ответственность за P&L категории или направления.
— Умение через аналитику, исследования и общение с клиентами находить потребности и создавать сильные продукты.
— Желание отвечать за результат бизнеса, а не только за отдельную функцию.
Преимущества:
— Интерес к Китаю и готовность работать с производителями на месте для ускорения создания и доработки продуктов.
— Проведение фокус-групп с русскоязычной аудиторией даже в Китае.
Location: United Kingdom; Spain; Netherlands; Poland
Workplace: remote
Head of Editorial
About the Role
Finom is looking for a Head of Editorial to own the words across the Finom experience.
We'll be direct with you, because we'd rather you hear it from us than discover it in the first week: our copy isn't good enough yet. It’s inconsistent, it's longer than it needs to be, it doesn't sound enough like us (which we’re still working out), it doesn't convert as well as we’d like, and errors make it through to publication.
That's the job. You'll own the voice, the style guide and the editorial review layer that makes top notch words systematic rather than accidental. You'll lead our copywriting team, develop them, and help them realise their potential. You'll do this by showing as well as telling: you'll show us what amazing looks like. And you'll set Finom's editorial AI strategy, deciding where generation, drafting and checking genuinely help, and where they don't belong at all.
You will own the English (not localisation, but you'll work closely with the people who do, because English is the source language), which means your standard becomes the ceiling for every market we operate in. Tighten the English and every language gets better.
This is a role for an exceptional editor. Not only a writer, though you'll need to be a strong one. The core of this job is taking someone else's draft and making it materially better, quickly, because you've established a strong standard that brings results. If you find that more satisfying than seeing your own byline, you'll enjoy this job a lot.
What You'll Be Doing
• Owning the words across the Finom experience: the standard, the voice and the final read
• Building and owning the style guide, and driving its adoption well beyond the Editorial team
• Establishing the editorial review layer: who reads what before it ships, against what criteria, and how nothing goes out with errors in it
• Leading and developing the copywriting team, giving direct and useful feedback, and hiring as the function grows
• Owning Finom's editorial AI strategy: where generation, drafting and checking are used, where they aren't, and what quality gates they have to pass
• Writing personally on key projects, campaigns and launches
• Coordinating across lifecycle, web, paid and social so that Finom's language is consistent everywhere a customer meets us
• Partnering with Product to make sure brand voice holds inside the product, not just in marketing
• Working closely with localisation partners so English source quality lifts every market
• Making copy work commercially: tightening, sharpening and testing so that writing converts rather than merely describes
• Building the intake and prioritisation model that lets a small team serve rising demand without the standard slipping
What Success Looks Like
In your first 30 days: you've read everything, you know where the worst copy is and why, you've properly assessed the team you've inherited, and you understand where demand actually comes from. You have a diagnosis, not yet a plan. By 45 days: a first version of the style guide is in use, an editorial review layer is running, and errors have stopped reaching publication. By 60 days: intake and prioritisation are agreed with the teams generating demand, the voice is documented and being adopted outside Editorial, and your first AI-assisted workflows are live with quality gates that hold. By 6 months: Finom sounds like one company everywhere. Copy is tighter and converting better, with evidence. The writers on your team are visibly better than when you arrived. Editorial runs as a function rather than a queue.
Who You Are
• An outstanding and fast editor. You improve other people's writing without taking it over. You do it under deadline, without agonising
• A precise writer. Your English is exceptional. You cut rather than decorate
• Direct about quality. You can tell someone their draft isn't working, explain exactly why, and leave them wanting to fix it
• A brilliant documentor. You've created style guides, review processes or editorial standards where none existed
• Commercially literate. You treat copy as a lever, not only as craft, and you can point to writing that moved a number
• Genuinely cross-functional. You get good work shipped through other teams' processes, not just your own
• Comfortable with ambiguity. There's no style guide, no review process and no documented voice yet. You find that energising
Must-Haves
• Evidence that you can lead the editorial standard, whether through direct people management, mentoring other writers, or operating as a senior individual contributor with strong stakeholder influence. Experience managing and developing writers is highly valued.
• Experience producing high-volume marketing and conversion copy in a fast-moving tech or digital environment. In-house experience is preferred, but strong agency backgrounds are equally relevant where you’ve worked at pace across multiple channels.
• English at native level. Exceptional command of written English, since your work sets the quality ceiling for every localised market
• Demonstrable AI fluency in an editorial context. Not tool familiarity: evidence that you've set policy in practice, defined where AI isn't used, built the checking layer, and held quality as volume rose
• A track record of building editorial standards, style guides or review processes from scratch
• Experience developing writers who measurably improved
• Ability to work across marketing and product surfaces
• Based in an eligible EU location, the UK or Ireland
We're deliberately open on background. Editorial and journalism, brand and advertising copywriting, and B2B content marketing are all valid routes into this role. We care about the work and the judgement, not the job titles.
Nice-to-Haves
• Fintech, financial services or another regulated industry where precision genuinely matters
• Experience owning voice across both marketing and in-product copy
• Experience running a source-language function feeding multi-market localisation
• Experience building or managing a freelance writer network
Why Finom
Finom is building the financial platform European entrepreneurs actually want to use, in a category where almost every brand looks and sounds the same. Our customers rate us 4.8 on Trustpilot, higher than any other B2B banking player in Europe, so the product is genuinely good; the job in Brand is to make sure the way Finom reads and sounds matches it. That means an editorial function you get to build rather than inherit, an editorial AI strategy designed from a clean sheet at a moment when very few companies have worked this out properly, and real appetite at senior level for quality as a way to win rather than a cost line. If you've spent time somewhere the writing was tolerated rather than cared about, this will feel different.
Compensation & Benefits
This role sits at Job Level 6, which includes equity options under Finom's Incentive Plan, eligibility for the High Performance Bonus Plan, and a salary positioned within Finom's range for your location, level and job family, benchmarked to the 50th–75th market percentile.
Our Process
A 30-minute screen, a conversation with the VP of Brand, a three-hour editorial task with a follow-up discussion, a short cross-functional panel, a conversation with the writers you'd be leading, and a final interview with our CMO. We aim to move quickly and we'll tell you where you stand at every stage.
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Задачи:
— разработка пошагового плана запуска сайта (этапы, сроки, зависимости, риски)
— создание концепта и проектной документации (ТЗ, структура, сценарии использования, метрики успеха)
— расчёт прогнозного трафика и ключевых показателей эффективности на этапе запуска и масштабирования
— поиск подрядчиков и специалистов, проведение отбора, постановка задач, контроль сроков и качества
— координация с маркетингом, контент‑командой и смежными подразделениями
— ведение прогресса и артефактов проекта в Notion / Google Docs (задачи, статусы, комментарии, версии документов)
— выполнение оперативных управленческих задач от руководителя (внедрение новых процессов, срочные согласования, подготовка справок/сводных по проекту, презентации для стейкхолдеров)
— решение точечных организационных вопросов, влияющих на сроки и бюджет проекта (переговоры, фиксация договорённостей, контроль исполнения)
— работа с приоритетами: быстрое переключение на срочные поручения без потери контроля над ключевыми вехами проекта
Требования:
— опыт управления digital‑проектами от 2 лет с реализованными кейсами под ключ
— умение писать ТЗ, составлять планы, считать трафик и прогнозировать нагрузку
— грамотность, уверенность в себе, инициативность, умение аргументированно предлагать решения
— готовность брать ответственность за сроки, бюджет и качество, а также оперативно выполнять поручения руководителя
Условия:
— занятость full time на этапе запуска
— оплата 80 руб. в месяц на старте
— перевод на full‑time после запуска проекта
— работа полностью удалённая
— прозрачная система приоритетов и регулярная синхронизация с руководителем
Location: Chicago, Illinois
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
Implementation is an activity every Fin customer experiences, whether purchasing Fin for the first time, expanding Fin use to a new team, or adopting new features! As a Partner Services Manager at Fin, you’ll share ownership of this crucial process alongside our Service Delivery Partners. Your primary responsibility is ensuring customers implement Fin’s suite of AI tools to solve their most complex problems and ultimately drive incredible value for their business.
Partner Services Managers have an outsized impact on the company. If you want to help make business personal for our customers and you want to work with an ever growing and changing team, you’re in the right place!
What will I be doing?
You will act as the Fin owner of partner-delivered services projects and the liaison who ensures that Services Delivery Partners have a good experience working with Fin
You will onboard and certify new Service Delivery Partners on Fin's product, methodology, and delivery standards, and continually uplevel existing partners as our product and best practices evolve
You will enable partners to facilitate discovery of complex customer objectives and requirements and help translate them to items included in our deployment plans
You will enable partners to execute tailored AI-first customer service strategies based on customer goals and drive product adoption of our AI features
You will work closely with our Partners to help drive success by exceeding portfolio KPIs (Partner CSAT, Fin Outcomes, Escalation Rate, and Project Management Compliance)
You will own escalation and risk communication for at-risk projects — driving intervention and solutions while keeping Deployment Services and Sales leadership informed of status and path to resolution
You will drive the overall efficiency of our Services Delivery Partner operations
You will partner with the rest of the Deployment Services team, the Sales team, and the Customer Success team to deliver the best possible experience for new clients
You’ll collaborate with our Customer Support and R&D teams to help coordinate resolution of issues, potential defects, and provide detailed product feedback around feature enhancements
You will drive a Quarterly Business Review with each service partner to ensure we are tracking towards stated goals
What skills do I need?
6+ years of work experience, with 4+ year(s) in an Implementation Manager role
Technical Fluency: comfortable with core SaaS and AI concepts (APIs, integrations, LLM basics, automation logic) — enough to speak credibly with technical partner teams
Positivity and Engagement: A genuine interest in the work you do and a positive attitude!
Curiosity: a passion for learning, for technology, and for solving problems
Training: the ability to make complex topics simple to understand
Rapport Building: comfortable working with customers and consultants via video calls
Adaptability: change is constant and the Deployment Services Team values experimentation to find the best processes and solutions
Demonstrate the Fin Values: Customer Obsessed, Success First, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive and Optimistic
Bonus skills & attributes
Experience training on SaaS products or specifically, experience with Fin
Experience with AI Agents and / or Large Language Models
Past experience managing projects delivered by Consulting Firms
Past experience in Customer Success, Support, Sales Engineering, Consulting
Great examples of self started projects with measurable success
Experience with RESTful API Integrations
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the Greater Chicago Area is $139,300-$166,400. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Location: San Francisco, California
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
Implementation is an activity every Fin customer experiences, whether purchasing Fin for the first time, expanding Fin use to a new team, or adopting new features! As a Partner Services Manager at Fin, you’ll share ownership of this crucial process alongside our Service Delivery Partners. Your primary responsibility is ensuring customers implement Fin’s suite of AI tools to solve their most complex problems and ultimately drive incredible value for their business.
Partner Services Managers have an outsized impact on the company. If you want to help make business personal for our customers and you want to work with an ever growing and changing team, you’re in the right place!
What will I be doing?
You will act as the Fin owner of partner-delivered services projects and the liaison who ensures that Services Delivery Partners have a good experience working with Fin
You will onboard and certify new Service Delivery Partners on Fin's product, methodology, and delivery standards, and continually uplevel existing partners as our product and best practices evolve
You will enable partners to facilitate discovery of complex customer objectives and requirements and help translate them to items included in our deployment plans
You will enable partners to execute tailored AI-first customer service strategies based on customer goals and drive product adoption of our AI features
You will work closely with our Partners to help drive success by exceeding portfolio KPIs (Partner CSAT, Fin Outcomes, Escalation Rate, and Project Management Compliance)
You will own escalation and risk communication for at-risk projects — driving intervention and solutions while keeping Deployment Services and Sales leadership informed of status and path to resolution
You will drive the overall efficiency of our Services Delivery Partner operations
You will partner with the rest of the Deployment Services team, the Sales team, and the Customer Success team to deliver the best possible experience for new clients
You’ll collaborate with our Customer Support and R&D teams to help coordinate resolution of issues, potential defects, and provide detailed product feedback around feature enhancements
You will drive a Quarterly Business Review with each service partner to ensure we are tracking towards stated goals
What skills do I need?
6+ years of work experience, with 4+ year(s) in an Implementation Manager role
Technical Fluency: comfortable with core SaaS and AI concepts (APIs, integrations, LLM basics, automation logic) — enough to speak credibly with technical partner teams
Positivity and Engagement: A genuine interest in the work you do and a positive attitude!
Curiosity: a passion for learning, for technology, and for solving problems
Training: the ability to make complex topics simple to understand
Rapport Building: comfortable working with customers and consultants via video calls
Adaptability: change is constant and the Deployment Services Team values experimentation to find the best processes and solutions
Demonstrate the Fin Values: Customer Obsessed, Success First, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive and Optimistic
Bonus skills & attributes
Experience training on SaaS products or specifically, experience with Fin
Experience with AI Agents and / or Large Language Models
Past experience managing projects delivered by Consulting Firms
Past experience in Customer Success, Support, Sales Engineering, Consulting
Great examples of self started projects with measurable success
Experience with RESTful API Integrations
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $154,800-$184,900. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
KPMG US, американское подразделение одной из крупнейших консалтинговых компаний мира, создала отдельную executive-роль руководителя AI-трансформации, которая напрямую подчиняется CEO. Эта роль отвечает за то, как AI меняет процессы, продукты и новые бизнес-модели на уровне всей компании, объединяя AI, инновации, технологические партнёрства и запуск новых продуктов в один блок. Роль является следующим этапом после обучения команд пользоваться AI и предполагает управление AI как отдельной управленческой ответственностью, влияющей на процессы, экономику и способы работы нескольких функций одновременно.
Location: Warsaw, Poland
Workplace: fully
About Global University Systems (GUS)
Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement.
About the Role
The Admissions Manager will lead InUni’s admissions operations in Poland, managing the student application journey from application through to enrolment.
The role will be responsible for team performance, application conversion, operational efficiency, student experience and university partner relationships.
Key Responsibilities
Lead and manage the Poland Admissions team, setting targets and driving performance.
Own the end-to-end admissions process, ensuring applications are processed accurately and efficiently.
Monitor and improve key conversion metrics including application-to-offer and offer-to-enrolment.
Manage application pipelines, identify bottlenecks and ensure timely follow-up.
Work closely with Recruitment, Compliance, Marketing and University Partnerships teams to maximise student conversion.
Build strong relationships with university admissions teams and act as the key escalation point for complex cases.
Ensure admissions processes meet university requirements and relevant regulatory standards.
Use CRM and performance data to identify trends, improve processes and drive decision-making.
Produce regular admissions performance reports and forecasts for senior management.
Coach and develop the admissions team, creating a high-performance and student-focused culture.
Identify opportunities to improve processes, systems and the overall student journey.
Experience & Skills
3+ years' experience in international student admissions, student recruitment, higher education or a related field.
Proven experience managing and developing a team.
Strong understanding of the international student application and admissions journey.
Strong commercial and analytical mindset, with experience managing KPIs and conversion.
Excellent stakeholder management and communication skills.
Highly organised with strong attention to detail.
Experience using CRM/admissions systems and analysing pipeline data.
Fluent English and Polish
Experience with the Polish higher education market is an advantage.
Key Success Measures
Application processing times
Application-to-offer conversion
Offer-to-enrolment conversion
Admissions team productivity and performance
Student experience
University partner satisfaction
Accuracy and compliance of applications
Other Information
Please note this position is only available on our consultancy agreement.
Global University Systems equal opportunity employer. We provide equal opportunities and are committed to the principle of equality regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.
The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.
There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.
Location: Warsaw, Poland
Workplace: fully
About Global University Systems (GUS)
Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement.
About the Role
The Admissions Manager will lead InUni’s admissions operations in Poland, managing the student application journey from application through to enrolment.
The role will be responsible for team performance, application conversion, operational efficiency, student experience and university partner relationships.
Key Responsibilities
Lead and manage the Poland Admissions team, setting targets and driving performance.
Own the end-to-end admissions process, ensuring applications are processed accurately and efficiently.
Monitor and improve key conversion metrics including application-to-offer and offer-to-enrolment.
Manage application pipelines, identify bottlenecks and ensure timely follow-up.
Work closely with Recruitment, Compliance, Marketing and University Partnerships teams to maximise student conversion.
Build strong relationships with university admissions teams and act as the key escalation point for complex cases.
Ensure admissions processes meet university requirements and relevant regulatory standards.
Use CRM and performance data to identify trends, improve processes and drive decision-making.
Produce regular admissions performance reports and forecasts for senior management.
Coach and develop the admissions team, creating a high-performance and student-focused culture.
Identify opportunities to improve processes, systems and the overall student journey.
Experience & Skills
3+ years' experience in international student admissions, student recruitment, higher education or a related field.
Proven experience managing and developing a team.
Strong understanding of the international student application and admissions journey.
Strong commercial and analytical mindset, with experience managing KPIs and conversion.
Excellent stakeholder management and communication skills.
Highly organised with strong attention to detail.
Experience using CRM/admissions systems and analysing pipeline data.
Fluent English and Polish
Experience with the Polish higher education market is an advantage.
Key Success Measures
Application processing times
Application-to-offer conversion
Offer-to-enrolment conversion
Admissions team productivity and performance
Student experience
University partner satisfaction
Accuracy and compliance of applications
Other Information
Please note this position is only available on our consultancy agreement.
Global University Systems equal opportunity employer. We provide equal opportunities and are committed to the principle of equality regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.
The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.
There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.
Задачи:
— Ведение проектов от старта до финала, включая реагирование на киберинциденты и проверку инфраструктуры на компрометацию
— Руководство командой проекта
— Работа с заказчиком на всех этапах
— Ведение задач в Jira и Confluence
— Подготовка планов, отчётов и итоговой документации
Требования:
— Опыт работы в ИТ или информационной безопасности не менее трёх лет
— Наличие сертификатов, знание SOC, форензики
— Владение английским языком
Условия:
— Гибридный формат работы
— Работа с реальными киберинцидентами в одной из ключевых компаний отрасли
Location: London, United Kingdom - Deliveroo
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
About the Team
Customer Experience ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and implements automated support solutions, with the ultimate goal of delivering an outstanding customer experience as reliably and efficiently as possible.
About the Role
Our team is looking to hire a Manager to lead the expansion of support automation in international markets. This Manager will own the end-to-end strategy and implementation of automated support features across new markets — leveraging DoorDash's extensive automation expertise to drive measurable automated resolution rate while building a scalable foundation for ongoing global expansion.
This Manager will serve as the Strategy and Operations (S&O) Expansion Program Lead: the central DRI for developing international automation rollout plans, owning reporting for North Star metric, and working closely with cross-functional partners across Product, Engineering, Analytics, and country teams. This role is a great opportunity for someone who wants to operationalize complex, multi-market solutions and have a direct impact on global support strategy.
You're excited about this opportunity because you will…
Lead strategy.
Define and drive support automation expansion strategy for international markets: determining use cases, prioritization frameworks, and the approach to scaling automations across countries in a repeatable, compliant, and operationally efficient way.
Own the metric.
Own the goal end-to-end, tracking progress weekly, identifying gaps, and driving corrective action across the cross-functional team.
Build the foundation.
Build a strong foundation partnering with Product and Engineering to enable feature parity and market customization, and creating the playbook for scaling across new use cases and automation channels.
Enable experimentation.
Partner with Analytics to design, launch, and evaluate experiments that measure impact and drive ship decisions in alignment with stakeholders.
Navigate cross-functional complexity.
Identify and manage interdependencies with Product, Engineering, Analytics, Legal, and country leads — ensuring automation strategy is built in alignment with local market requirements, regulatory constraints, and broader business priorities.
Communicate and influence.
Represent the automation expansion program in weekly business reviews and executive forums, clearly articulating progress, risks, and decisions needed from senior leadership.
We're excited about you because…
You're
organized.
You thrive in creating structure out of ambiguity — defining clear ownership, milestones, and processes in a complex, multi-team environment.
You
solve problems from first principles.
You're excited to tackle challenges in new markets and resist "this is how it's always been done" thinking.
You're
analytical.
You let data win arguments, and you're comfortable pulling your own data in SQL or modeling in Excel to size opportunity, track performance, and inform decisions.
You're
persuasive.
You are an effective communicator — speaking as if you're right and listening as if you're wrong. You can influence across DRIs at all levels, from country leads to senior leadership.
You
act with urgency.
Speed excites you. You move quickly, make decisions with imperfect information, and hold teams accountable to timelines.
You're
relentless.
You do what it takes to drive outcomes, no matter how many teams or time zones are involved.
You have
5+ years of experience
in strategy, operations, management consulting, or a related field — and have successfully delivered results in complex, cross-functional environments. Experience in support strategy, automation, or international expansion is a plus.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
United States, San Diego, CA
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
You do what it takes to drive outcomes, no matter how many teams or time zones are involved; We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief
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