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Location: Remote Workplace: Remote About the Company Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world. You will have the opportunity to deliver massive impact at a hypergrowth company backed by some of the top investors in fintech, crypto, and SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Dragonfly, Bessemer Venture Partners, Galaxy Ventures, FirstMark, Lightspeed, Norwest, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk. Our Ethos We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company. About the team & role Security at Rain protects a platform where real money moves every second, across cloud infrastructure, identity, endpoints, partner integrations and smart contracts. The team is small, senior and cross-functional, and it builds most of what it runs. Our engineers use AI agents for alert triage, investigation and response, and they design, tune and supervise those agents. Together we build Rain’s central systems for detection, response, sensors and threat intelligence, working directly with engineering, compliance and leadership. You will secure the systems Rain builds next. The role spans the whole program: you will build security tooling and controls, harden our infrastructure and access, and take on the hardest problems as Rain expands into new products and chains. What you’ll do - Build central security systems and automation the whole company relies on - Secure cloud infrastructure, identity and access across Rain’s growing footprint - Assess new products, partners and vendors before launch, and guide the engineers building them - Build AI agents and tools that make security work faster and more accurate - Lead external security assessments and drive findings to verified fixes - Join the on-call rotation and support incident response WHAT WE’RE LOOKING FOR - 5+ years in security engineering, including building tools and controls that run in production - Strong coding skills in TypeScript, Go, Rust or Python - Experience securing cloud infrastructure, identity and access - Ability to find vulnerabilities, prove them, and drive the fix with the team that owns the code - Experience at a fintech, payments or crypto company Nice to have - Blockchain security: smart contract review, onchain monitoring, custody and multisig controls - AI security: securing LLM applications and agents, or building AI into security workflows - Experience running external audits or a bug bounty program Things that enable a fulfilling, healthy and happy experience at Rain: Unlimited time off 🌴Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves. Flexible working ☕ We support a flexible workplace, if you feel comfortable at home please work from home. If you’d like to work with others in an office feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will have a stipend to create a comfortable atmosphere at home. Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan. Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match. Equity plan 📦 We offer every Rainmakers an equity option plan so we can all can benefit from our success. Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to utilize the card for testing. Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you! Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company offsites both domestically and internationally.

Responsibilities: — Work as a DevOps Engineer for Riorise, a mobile MMO RPG. — Focus on managing containerized infrastructure and orchestration. — Implement monitoring solutions and CI/CD automation.

Lunar is looking for a Product Manager or Senior Product Manager to own the cards and top-ups product strategy, roadmap, performance, and partner ecosystem.

Lunar is looking for a Head of Accounting to lead accounting operations, strengthen controls, automate systems, and manage the accounting team.

Lunar is looking for a Senior Financial Controller to run financial closes, reconcile accounts, prepare reports, and improve controllership processes.

Prometheum is looking for a Customer Support Lead to manage support operations, onboard institutional clients, resolve escalations, and improve service processes.

Location: US / Remote Workplace: remote About the Company Born from groundbreaking research at Columbia University and Yale University, CertiK is a leading Web3 security company focused on securing blockchain protocols, smart contracts, and decentralized applications through cutting-edge security research, formal verification, and AI-powered technology. Founded in 2017 and headquartered in New York City, CertiK provides end-to-end security solutions including smart contract audits, penetration testing, on-chain monitoring, incident response, and compliance services for some of the largest projects in the digital asset ecosystem.   Today, CertiK supports thousands of enterprise clients and Web3 projects globally, with a distributed international team spanning North America, Asia, and Europe. The company is backed by leading investors including Coatue, Goldman Sachs, Insight Partners, and Sequoia Capital, and has been recognized by organizations such as the World Economic Forum and CB Insights for its contributions to blockchain security innovation.   About This Role We’re looking for a passionate and proactive Business Development professional to help expand CertiK’s presence in the Web3 ecosystem. You’ll connect with founders and decision makers, identify new business opportunities, build lasting relationships, and drive deals from initial conversations to closing. We value people who take initiative, stay curious, and are eager to learn and grow alongside our global team. Responsibilities Research and open new Web3 projects across DeFi, infrastructure, L1/L2 ecosystems and exchanges. Reach decision makers such as founders, CTOs and heads of security. Drive deals from first contact to signed contract. Build partnerships and referral channels with projects, VCs, launchpads and ecosystems Stay on top of market trends and developments, identify new business opportunities, and translate market insights into actionable feedback. Requirements Has experience in business development, sales, partnerships or consulting Web3 native, or a fast learner who can show how you got up to speed on something new Self-motivated, hard-working and responsive Fluent in English Based in US Nice to Have An existing network among Web3 founders, VCs, launchpads or exchanges Technical curiosity about smart contracts, DeFi mechanics and security Experience in a startup or in a role with a commission component What We Offer Base salary plus uncapped commission A security engineer mentor and support from senior BDs from day one Fully remote work with a global team across North America, Asia and Europe Target annual base salary for this role performed in the US is $50,000 - $90,000. The exact compensation at which this job is filled will be determined by the skills and experience of qualified candidates.

Lunar is looking for a Senior Regulatory Data Engineer to build governed data models, calculation logic, and validation workflows for regulatory reporting.

Location: London; UK Remote Workplace: Hybrid Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. THE ROLE Synthesia is growing fast, and lifecycle is how we turn that growth into lasting customer relationships, guiding every user from first signup to real value. Every month we send 150+ emails to 1+ million contacts, and as we launch new products and enter new markets, that scale and its impact on revenue will keep rising. As Senior Lifecycle Manager, you’ll build one of the most exciting lifecycle programmes in Europe. You’ll own the product-led growth motion after signup: the journeys that turn new users into activated, paying and expanding customers. You’ll build automations triggered by what users do in the product and set the standard for how every customer-facing email Synthesia sends works together as one experience. You’ll partner with Product, Product Marketing and Data teams to build a lifecycle engine that grows with the company. WHAT YOU'LL DO - Customer journeys: Design, build and optimise lifecycle journeys that support customers throughout their experience with Synthesia, from activation, adoption and engagement through to expansion, retention and winback. - Lifecycle automation: Own the end-to-end implementation of lifecycle programmes, from audience segmentation and behavioural triggers to workflow logic, suppression rules, QA and performance monitoring. - Experimentation: Develop and execute structured experiments to continuously improve lifecycle performance. Test messaging, timing, segmentation and journey design, analyse results and turn learnings into actionable improvements. - Data-driven personalisation: Leverage product usage, customer attributes and engagement signals to deliver increasingly relevant lifecycle experiences. - Lifecycle quality and deliverability: Own campaign QA and testing processes, support email deliverability and sender reputation and help establish best practices for segmentation, frequency management and customer experience. - AI-powered lifecycle: Explore and apply AI to make lifecycle marketing more effective and efficient. From content creation and dynamic personalisation to workflow automation, identify opportunities to improve both the customer experience and how we work. WE’D LOVE TO HEAR FROM YOU IF YOU HAVE - You deliver impact: You understand how lifecycle marketing contributes to activation, adoption, retention and revenue, and you can demonstrate measurable results from programmes you’ve owned - You’re analytical and curious: You use data to understand performance, challenge assumptions and continuously improve what you build - You think in customer journeys: You look beyond individual emails to understand the customer experience, identify friction and create relevant, connected communications - You’re technically excellent: You’re confident building sophisticated automation, managing complex segmentation and working with customer and product data. You care about the details that make programmes effective and reliable - You take ownership: You’re comfortable independently leading initiatives from concept through execution, proactively solving problems and making informed decisions - You collaborate naturally: You know how to work across functions, build strong relationships and move complex projects forward without direct authority - You care about quality: From deliverability and data accuracy to messaging and customer experience, you hold your work to a high standard - You’re excited about AI: You actively explore how emerging technologies can improve personalisation, experimentation and the way lifecycle marketing operates WE’D BE PARTICULARLY EXCITED IF - 6+ years of experience in lifecycle, CRM or email marketing, ideally in B2B SaaS or product-led companies - Strong hands-on experience with HubSpot, including complex workflows, list building, segmentation and campaign execution - Proven experience building and optimising always-on automated programmes, including onboarding, nurture and re-engagement, alongside one-off campaigns - Experience owning lifecycle initiatives end to end, from briefing and journey design to implementation, QA, reporting and optimisation - Strong analytical skills, with experience using product, CRM and engagement data to build audiences, evaluate performance and run structured experiments - Practical experience using AI to improve lifecycle execution, operational efficiency or customer personalisation - Working knowledge of email deliverability, including SPF, DKIM and DMARC, and privacy regulations such as GDPR and CCPA/CPRA - Proven ability to manage complex cross-functional projects and influence stakeholders across different teams NICE TO HAVE - Experience with customer data platforms - Experience with Salesforce, particularly connecting CRM and account data to lifecycle programmes - Experience with in-product messaging and multichannel lifecycle journeys - SQL skills for self-serve behavioural analysis and insights COMPENSATION We offer a competitive salary, equity and benefits. Your offer will reflect your experience, skills and the scope of the role. The range for this position is £70,000 - £90,000 GBP, and we are open to discussing where you land within it, or beyond it, for exceptional experience.

Responsibilities: — Own operational performance and uptime, including SLAs, incident and problem management, and post-incident reviews across colocation sites and owned site. — Lead the Team Lead and Site Critical Facilities Manager, managing shift plans, hiring, training, and competence development for technicians and critical facilities engineers. — Oversee outsourced facilities contracts and colocation providers, including escalations and commercial reviews. — Set and enforce safety culture, permit-to-work, conduct investigations and audits, and act as senior contact for authorities. — Prepare operations for buildout, including handovers from deployment team, procedures, budget, and forecasting. Requirements: — Proven leadership in live data center operations, including incident command, SLA ownership, and post-incident reviews. — Experience leading a 24/7 operations team in a live data center or comparable mission-critical environment. — Experience managing managers or leads and shift-based technician teams. — Experience governing contractors and providers against SLAs with commercial and escalation discipline. — Strong safety mindset, including permit-to-work and EHS audits. — Professional working proficiency in English. Nice to have: — Finnish language skills. — Experience ramping up a new or owned facility. — Experience running high-density AI/GPU environments. — A technical degree (e.g., engineering) or equivalent experience. Benefits: — Cash and equity compensation along with local benefits. — Work in a diverse environment with 40+ nationalities and 6 different nationalities on the management team. — Opportunity to make an impact and work alongside world-class engineers, researchers, and partners across the global AI ecosystem. Additional details: — Location: Helsinki, Finland, with regular presence across Verda’s data center sites. — Employment: Full time, Permanent. — Work model: Hybrid with some travel between sites. — Reports to: Head of DC Operations. — Team size: 2 direct reports, and up to 13 technicians and 2 critical facilities engineers across the wider team.

Location: Chicago, Illinois Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? Fin is preparing for it's next phase of expansion and are hiring managers across every segment. Fin is the leading AI agent for customer service, and we’re scaling our North America sales team to match demand. As Manager, Account Executives, you’ll lead a team of Fin AEs who win new logos and grow a portfolio of existing customers. Reporting to the Director, Sales, you’ll own the strategy, operating plan, and results for your team. We’re looking for an experienced first-line leader who hires and develops great sellers, coaches them through complex deals, and partners across functions to build a repeatable, customer-centric sales motion. You’ll play a central role in shaping our value-led sales strategy and scaling the NAMER sales engine alongside our Salesforce counterparts. This is a builder’s role. The market is moving fast, the playbook is still being written, and we need a leader who is innovative, agile, and resilient. What will I be doing? Sales strategy and planning Own both new logo and expansion targets for your territory. Turn company goals into a team plan that delivers predictable, repeatable performance. Own pipeline generation, quality, and hygiene, and forecast accurately. Build new sales motions where needed to capture market or segment opportunities. Set clear performance expectations and KPIs for your team. Deal and account leadership Act as executive sponsor on the largest deals in your pipeline, and get hands-on when it counts. Coach sellers to close six- and seven-figure opportunities, which exist in every segment. Own executive relationships in top accounts and ensure customers realize value after the sale. Stay close to customer needs, competitors, and market trends. Hiring and team development Recruit, onboard, and retain top sales talent. Coach through regular deal reviews, call feedback, and development plans. Build a culture of accountability, curiosity, and high performance. Cross-functional collaboration Partner with the Salesforce core sales organization to identify accounts and territories for your team, and advocate for Fin as a strong fit within the portfolio. Work with SDR, Enablement, Marketing, Solutions Engineering, and Forward Deployed Engineering to drive pipeline and improve the sales process. Reporting and analytics Report regularly to senior leadership on team performance, pipeline, and market conditions. Use data to recommend changes that improve performance and hit growth targets. What skills do I need? 5+ years in a quota-carrying new business role with a record of overachievement, including complex deals involving procurement, legal, and security (must have 6 figure closing experience) . 3+ years of people management experience leading quota-carrying sellers. A track record of, and passion for, hiring, coaching, and developing top talent. Success building and executing sales strategy, ideally in a product overlay or co-prime selling environment. Strong new logo acumen with experience self generating pipeline Operational excellence and forecasting expertise. A builder mindset, with experience shaping go-to-market strategy and sales programs (capacity, territory, quota, headcount). AI fluency Bonus Skills & Attributes Experience selling a consumption-based or AI product. * Proof of eligibility to work in the United States is required. The OTE range for candidates within the Greater Chicago Area is $247,860 - $314,440. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Location: San Francisco, California Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? Fin is preparing for it's next phase of expansion and are hiring managers across every segment. Fin is the leading AI agent for customer service, and we’re scaling our North America sales team to match demand. As Manager, Account Executives, you’ll lead a team of Fin AEs who win new logos and grow a portfolio of existing customers. Reporting to the Director, Sales, you’ll own the strategy, operating plan, and results for your team. We’re looking for an experienced first-line leader who hires and develops great sellers, coaches them through complex deals, and partners across functions to build a repeatable, customer-centric sales motion. You’ll play a central role in shaping our value-led sales strategy and scaling the NAMER sales engine alongside our Salesforce counterparts. This is a builder’s role. The market is moving fast, the playbook is still being written, and we need a leader who is innovative, agile, and resilient. What will I be doing? Sales strategy and planning Own both new logo and expansion targets for your territory. Turn company goals into a team plan that delivers predictable, repeatable performance. Own pipeline generation, quality, and hygiene, and forecast accurately. Build new sales motions where needed to capture market or segment opportunities. Set clear performance expectations and KPIs for your team. Deal and account leadership Act as executive sponsor on the largest deals in your pipeline, and get hands-on when it counts. Coach sellers to close six- and seven-figure opportunities, which exist in every segment. Own executive relationships in top accounts and ensure customers realize value after the sale. Stay close to customer needs, competitors, and market trends. Hiring and team development Recruit, onboard, and retain top sales talent. Coach through regular deal reviews, call feedback, and development plans. Build a culture of accountability, curiosity, and high performance. Cross-functional collaboration Partner with the Salesforce core sales organization to identify accounts and territories for your team, and advocate for Fin as a strong fit within the portfolio. Work with SDR, Enablement, Marketing, Solutions Engineering, and Forward Deployed Engineering to drive pipeline and improve the sales process. Reporting and analytics Report regularly to senior leadership on team performance, pipeline, and market conditions. Use data to recommend changes that improve performance and hit growth targets. What skills do I need? 5+ years in a quota-carrying new business role with a record of overachievement, including complex deals involving procurement, legal, and security (must have 6 figure closing experience) . 3+ years of people management experience leading quota-carrying sellers. A track record of, and passion for, hiring, coaching, and developing top talent. Success building and executing sales strategy, ideally in a product overlay or co-prime selling environment. Strong new logo acumen with experience self generating pipeline Operational excellence and forecasting expertise. A builder mindset, with experience shaping go-to-market strategy and sales programs (capacity, territory, quota, headcount). AI fluency Bonus Skills & Attributes Experience selling a consumption-based or AI product. * Proof of eligibility to work in the United States is required. The OTE range for candidates within the San Francisco Bay Area is $275,400 - $349,375. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Location: Espoo Workplace: Hybrid ROLE HIGHLIGHTS - Senior Software Engineer, Flood Risk - Location: Espoo, Finland (relocation supported) - Team: Flood Risk, Flood Solutions - Reports to: Flood Risk Team Lead - Workplace model: Hybrid (minimum 3 days per week in the office) - Employment is subject to applicable security screening (incl. SUPO, where required) WHY THIS ROLE MATTERS We are looking for a Senior Software Engineer to turn ICEYE's flood observation history into data products that help customers understand flood risk at their locations and areas of interest. ICEYE has observed floods worldwide with its synthetic aperture radar (SAR) satellite constellation for years, so we know where water has gone, how deep it got, and how often it returns. We are turning our analysis catalog into predictive insights and building a product that gives customers near real-time understanding of flood risk for a location of interest. You will join a senior team where the data scientists and machine learning engineers build the flood models, and you make them work in production, 24/7. YOUR DAY-TO-DAY RESPONSIBILITIES You will own how flood risk gets from our models and data into customers' hands. In practice, that means: - Design and build the services and pipelines that compute, store, and serve flood risk for any location or area of interest. - Take models from notebooks to production with the data scientist and the ML engineer: tested, versioned code; reproducible inference; staged rollouts; and drift monitoring. A big part of the job is deciding what gets pre-computed and what runs at request time. - Design API-first. The contract is agreed before the code; the OpenAPI specification is the source of truth, and the documentation (reference, examples, changelog) lives in the repository as code, reviewed and validated in CI like everything else. - Build security and privacy in as a day 0 item: authentication, authorization, tenant isolation, least privilege, data minimization, and audit trails, so we can reproduce and explain every response we have served. You take part in threat modeling. - Run what you build, with automated tests and deployments, SLOs, dashboards and alerts, and automating away toil. This role includes an on-call rotation. - Design for data at scale (years of observations, customer portfolios of any size): data models, storage formats, partitioning and the batch versus streaming trade-offs, watching cost per request as closely as latency. - Make architecture decisions with our Staff Engineers (they work across the teams) and write them down as lightweight ADRs. - Mentor teammates and help the data and ML colleagues with production engineering practices (they will teach you flood science in return). WHAT WE ARE LOOKING FOR Must have - 5+ years building and running production software in the cloud (AWS, Kubernetes, Docker), owning design and delivery at senior level. - You have operationalized machine learning models: taken research or notebook code into a production service or batch pipeline, and kept it versioned, reproducible, and monitored after launch. - You have architected and built API-first products for external customers, and evolved them without breaking callers (versioning, error contracts, backward compatibility). - API documentation as code is normal for you: OpenAPI with real examples, generated references, docs checked in CI. - You design with security and privacy as the default, backed by practical experience in OAuth 2.0 and OIDC, authorization models, the OWASP API Security Top 10, and protecting customer data. - You have operated software 24/7; high automation, test automation, and observability (metrics, logs, tracing, SLOs, alerting) are what you live and breathe, and you have learned from real incidents. - Experience designing data-intensive applications: data modeling, storage formats, partitioning, and performance and cost at scale. - Deep proficiency in Python for production services and data processing, and you are comfortable reading (and refactoring) a data scientist's notebook. - Good communication; you can explain a technical trade-off to an engineer, a data scientist, a product person, or a customer, and you are comfortable shaping a product while it is still being defined. - Hands-on use of AI coding assistants and agents in your daily work, with judgment on where they help and where they do not. Nice to have - Go for the services where raw performance matters. - MLOps and model serving tooling (MLflow, ONNX, SageMaker, feature stores and the like). - Geospatial data at scale: rasters, xarray, rasterio, GDAL, PostGIS, Cloud Optimized GeoTIFF, Zarr. - Insurance, catastrophe modeling, or flood risk; knowing what an insurer does with a risk score at quote time helps a lot. - ISO 27001, SOC 2, DORA, or GDPR in a regulated data environment, including customer security reviews. - Terraform. APPLICATION PROCESS 1. Talent Acquisition Partner screening 2. Director interview 3. Live Coding and Whiteboarding 4. SVP interview   WORKING AT ICEYE At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win. HOW WE WORK (OUR VALUES) Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way. - Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions. - See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others. - Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. - Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift. - Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins. BENEFITS Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.   OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table. We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help. Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Architect on our Data Substrate team About the job Twilio runs on data, and the platform underneath it is entering a major shift. Open table formats, the convergence of lakes and warehouses, tightening privacy regulation, and AI workloads are all changing what a data platform has to do. We’re hiring an Architect to set our direction through that shift and to make sure the systems we build over the next 3-5 years are the right ones. You’ll own the technical strategy for our data platform, spanning storage, lake and lakehouse architecture, catalog and governance, and privacy-by-design. You’ll work across org boundaries, setting standards that dozens of teams build on and raising the technical bar for the engineers around you. Responsibilities In this role, you’ll: Own the architecture and multi-year technical strategy for the data platform, including the lake/lakehouse, ClickHouse, Elasticsearch, and governance, and keep them coherent as one platform rather than separate systems. Define where each engine fits (for example, ClickHouse versus open table formats on object storage) and the migration path between them. Make and document the major design decisions (ADRs, RFCs) on storage and open table formats, catalog strategy, compute engines, tenancy, data placement, and build-versus-adopt tradeoffs, with cost and performance at petabyte scale as explicit design constraints. Set the reference architectures for how our core storage and query engines (ClickHouse, Elasticsearch, and lake engines) are deployed, tuned, scaled and operated as shared platforms, including capacity, cost, tenant isolation, and upgrade strategy. Define the reliability model for the platform: availability targets, failure domains, disaster recovery, observability, and incident response patterns that teams can adopt. Build privacy and compliance into the architecture, not onto it. Design deletion and right-to-erasure, retention, data residency, and PII classification so they work across the platform’s storage layers, backups, and derived datasets, including data that arrives from upstream streaming systems. Drive data governance: classification, catalog and metadata, lineage, access control integrated with our authentication and authorization systems, data contracts, quality and integrity standards, and a catalog teams actually use. Review designs and technical direction across the org, and act as the escalation point on hard distributed-systems and performance problems. Mentor principal and senior engineers, and grow architectural judgment across the org, not only within one squad. Partner with product, security, infrastructure and consuming teams to turn business needs into platform roadmaps, and say no or re-sequence when the tradeoffs require it. Track emerging data technologies (such as streaming-first architectures, federated query, and AI-ready data layers) and bring forward the ones worth adopting, with evidence from prototypes or benchmarks. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. 15+ years of experience in software development or a related field, with at least 8 years in an architecture or senior technical leadership role. Proven track record of architecting and delivering large-scale data platforms and setting their technical strategy, on cloud infrastructure such as AWS, deployed with Kubernetes, Terraform and Helm. Deep expertise in storage and compute for analytical data: columnar and open table formats, lake and lakehouse architecture, partitioning, indexing, query planning, and how the choices affect cost and performance at petabyte scale. Breadth across data storage and retrieval technologies, with hands-on depth in at least two of: analytical/OLAP engines (e.g., ClickHouse), search engines (e.g., ElasticSearch/OpenSearch), and lake or distributed processing engines (e.g., Spark, Trino, Flink). You can reason about when to use each, how they interoperate, and how to migrate between them. Working knowledge of streaming systems (e.g., Kafka) and how they interact with downstream storage. Practical experience designing data governance at scale: data classification, catalog and metadata management, lineage, and access control integrated with authentication and authorization systems. Practical experience implementing privacy and compliance requirements (deletion, retention, residency) across a large, heterogeneous data estate. Proficiency in one or more of Python, Java, and Go. Track record of writing and driving architecture decisions across multiple teams, and of changing the direction of an organization’s technical roadmap through influence rather than authority. Experience elevating engineering standards and mentoring senior engineers across teams. Demonstrated commitment to operational excellence: architecting for high availability, observability and incident response in distributed systems, and being credible when a platform is failing in production. Strong written and verbal communication, including making a complex tradeoff clear to engineers and to senior leadership. Desired: Experience operating one of these engines (e.g., ClickHouse, ElasticSearch) at scale, including replication, sharding, ingestion behavior, and multi-tenant isolation. Experience with catalog and metadata systems (e.g., Unity Catalog, Glue, Polaris, DataHub) and open table format catalog strategy. Experience with a platform migration across domains or ownership models, such as moving from central to domain-owned data. A track record of measurable cost optimization on large data platforms. Networking and network security knowledge. Location This role will be remote, and based in the United States. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $207,200 - $233,100. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $219,360 - $246,780. Based in the San Francisco Bay area, California: $243,680 - $274,140. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until 1/4/2027 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: San Francisco WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey is redefining what’s possible in legal work by combining cutting-edge AI with intuitive product experiences. As we scale rapidly and take on increasingly complex use cases, we’re expanding our product engineering team to accelerate our ability to ship fast, delight users, and build infrastructure that scales with us. Agents at Harvey let lawyers turn their expertise into reusable, automated work: custom agents and workflows that draft, review and analyze across a firm’s documents. The Agents team owns Agent Builder, the Agents experience, workflows and the foundations underneath them: orchestration, durable execution, permissions and reliability. Other Harvey products build on this platform as well. As Engineering Manager, you’ll lead a large, senior team of full-stack and backend engineers through the shift from single-turn assistants to long-running, multi-agent systems that firms trust with their most sensitive work. This role is equal parts product judgment and systems depth. We move with urgency, bias toward simplicity, and expect our leaders to be hands-on when needed. If you’re energized by ownership, decisive execution, and solving real user problems, we'd love to hear from you. WHY NOW - Agents are how firms put Harvey to work: lawyers are turning their expertise into reusable agents and workflows that run across their documents and matters. - The work is moving from single-turn assistance to long-running, scheduled and multi-agent work. That demands durable execution, sandboxed tools and recovery from failure at scale. - Agents now reach deep into a firm’s most sensitive data, so permissions, tenant isolation and governance have to hold everywhere an agent can act. - Other Harvey products are building on this platform, so its quality and speed set the pace for much of the company. - We need a leader who can raise the bar on reliability and evaluation while the team keeps shipping quickly. WHAT YOU’LL DO - Lead the Agents engineering team, a group of senior full-stack and backend engineers building Agent Builder, the Agents experience, workflows and the runtime underneath them. - Own reliability and quality for agent and workflow execution, including on-call health, incident follow-through, SLOs and evals as part of how the team ships. - Set technical direction for orchestration, durable execution and agent composition, and stay close enough to the code to make sound architecture calls and unblock hard problems. - Hold a high bar on security and customer data boundaries, so permissions, isolation and admin controls are designed in from the start rather than patched later. - Partner with Product, Design and Data Science on what agents should do for lawyers. Work with Agent Platform, Infrastructure and Security on the shared foundations. - Shape how the team builds with AI coding agents: review practices, verification and test infrastructure that keep quality high as output grows. - Hire, develop and retain strong engineers, grow tech leads, and build a team culture of ownership and candor. WHAT YOU HAVE - You have 3+ years managing engineering teams, including teams of 10 or more, and 5+ years as a backend or full-stack engineer before that. - You’ve shipped LLM-powered or agentic products in production and understand orchestration, tool use, evals, and latency and cost trade-offs from experience. - You’ve operated multi-tenant systems with strict security, permission or compliance requirements, and you treat a permissions bug as a trust issue. - You’re comfortable going deep on distributed systems: workflow engines such as Temporal, queues, sandboxing and long-running jobs. - You have strong product judgment and can weigh speed, quality and user impact in a domain where accuracy matters. - You lead by raising the bar on quality without slowing the team down. You know when to step in and when to let your tech leads lead. - Nice to have: experience with builder, low-code or automation tools for non-engineers, or with legal or other professional-services workflows. COMPENSATION RANGE $260,000 - $330,000 USD   DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].   #LI-ML1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: Philippines; South Africa; Ethiopia; Egypt; Morocco; Pakistan About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups and established businesses in SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, you’ll be placed directly with a client as a core member of their team—giving you real ownership, career progression, and long-term stability. Role Type: Full-time Engagement: Independent Contractor Location: Remote, Job Summary We make complex things simple. In the fast-paced world of property, our mission is to make it easy for people to sell, let, buy, and finance their homes while ensuring no opportunity is missed. As a Business Development Executive, you will be the engine of our growth. You are the first point of contact for homeowners, landlords, and buyers, acting as a curious and organized consultant who uncovers needs and creates seamless pathways to their property goals. If you are a confident communicator who thrives on turning conversations into appointments, this is your opportunity to play a pivotal role in an independent agency’s success. Key Responsibilities Lead Generation: Proactively identify and create opportunities for homeowners looking to sell and landlords looking to let by mining our CRM and following up on past inquiries, expired listings, and new web leads. Appointment Setting: Qualify customer needs and book market appraisals (valuations) for the sales and lettings teams, ensuring calendars are managed efficiently. Finance & Legal Referrals: Identify customers who require mortgage, remortgage, or conveyancing services and, with their consent, introduce them to our specialist partners. Pipeline Management: Track every referral through to the final outcome, ensuring consistent follow-up and high conversion rates. Client Communication: Act as a bridge between the market and our clients by providing prompt, professional feedback to vendors and landlords regarding viewings and market activity. Data Integrity: Maintain meticulous records within our CRM system, logging every call and note to ensure data accuracy and compliance with contact preferences. Campaign Execution: Work closely with the Managing Director to run targeted outreach campaigns and report on weekly activity against KPIs. Requirements Experience in estate agency, lettings, or a dedicated sales development role. A proven track record of referring mortgage or conveyancing leads. Benefits 🌎 Fully remote role with flexible working hours 🚀 Work with high-growth international companies 🎯 Performance-based bonuses and incentives 🧠 Ongoing training, mentorship, and sales development support

Location: Egypt ABOUT THE ROLE Cincom is bringing Level 1 support, hosting support and infrastructure together into one 24/7 Service Operations function, reporting directly to the COO. It covers all of our main product lines, including CPQ, Eloquence, Cincom Smalltalk, Mantis, Supra and Control, along with the customer environments we host and manage and the infrastructure they run on. Today, these areas work differently from one product to the next. Processes, tools and standards vary in many cases, and too much depends on a few people who know a product or a platform inside out. We want one modern, professional operation that runs around the clock and that customers experience the same way, whichever product they use and wherever/however it is deployed. We are looking for someone to build this team and lead it. You will set the operating model, lead the three teams, own escalations through to resolution, and put the tooling, processes and measures in place to run Service Operations as a true 24/7 managed service. You will sit on the COO’s leadership team and take on wider operational responsibility as the function matures. It is a senior leadership role, but you will need to stay close enough to the work to know what good looks like and to step in when it counts. WHY THIS ROLE This is a new function with a direct line to the COO. You will shape it from the start, with real backing to change how we work and a clear mandate to build a professional service that customers value. It is also a role with room to grow: as the function matures, we expect you to take on wider operational responsibility across the business. The role is remote and the location is open. Because Service Operations runs 24/7, you will take part in senior escalation cover for major incidents, and potentially travel occasionally to meet the team and customers. KEY RESPONSIBILITIES Team Leadership & People Management Lead the three teams that report to you, specifically, Level 1 Support, Hosting Support and Infrastructure Management, and build and retain Level 2 knowledge over time. Build out the Level 1 team, starting with a new team being established, and make sure it works hand in hand with our existing product support specialists in the Cincom business. Hire, develop and coach the team, and cross-skill people across products and platforms so we are not reliant on any one person. Set clear objectives, give regular feedback, and build a team that takes ownership of the customer’s problem. Operational Leadership Sit on the COO’s leadership team and contribute to decisions across engineering, delivery and operations. Deputise for the COO on operational matters when needed, and take on wider operational responsibility as the function matures. Own the Service Operations budget, including hosting and infrastructure costs, and help deliver against the business’s cost and efficiency targets. Manage key operational suppliers and contracts, working with the COO and PartnerOne Group procurement and IT where Group agreements apply. Building a 24/7 Service Operations Function Design and run Service Operations as a true 24/7 service, with coverage, rotas and on-call arrangements that match our customer commitments. Build out-of-hours models that make good use of the team, without burning people out. Replace product-by-product ways of working with one consistent model for intake, triage, severity and prioritisation. Bring in modern support practice, including ITIL-aligned incident, problem and change management and knowledge-centred support. Build a proper Managed Services approach for our hosted platforms, working across the Hosting Support and Infrastructure teams and with the Client Success Team for our key accounts. Escalation Management to Level 2 and 3 Own the escalation process from Level 1 into Level 2/3: product engineering teams for product issues, and Services consultants for issues in project deliverables, where necessary. Set clear criteria for when and how issues escalate, so they arrive with the right information, and nothing gets lost in the handover. Track every escalated issue through to resolution, keep customers informed, chase when timescales slip. Review escalation trends with the product heads, push recurring issues back for permanent fixes and inclusion in roadmaps and make sure what we learn is captured in the smart knowledge base. Hosting Support Hold overall accountability for the customer environments Cincom hosts and manages, delivered through the Hosting Support team, and stay engaged with customer hosted deployments and associated metrics. Make sure hosted services meet their commitments on availability, monitoring, backups, patching, disaster recovery and incident response, around the clock, providing a true Managed Service. Turn hosting into a consistent, repeatable managed service that our commercial team can understand and sell with confidence. Infrastructure Lead the Infrastructure team and own the hardware and deployment design for hosted and on-premise customer environments. Software design stays with the product engineering teams. Set infrastructure standards and reference architectures for each product, covering capacity, resilience, security and cost. Plan capacity and sizing with the product and project delivery teams, so customer environments are built right first time. Keep our cloud and infrastructure estate, including Azure and Kubernetes, secure, patched, documented and cost-effective. Tooling, Automation & AI Make Zoho Desk the single platform for support, configured properly and used consistently across every product, with integrations into other Cincom operational platforms as required. Build and maintain a knowledge base (working with Cincom designated AI tools) that customers and the team actually use and expand self-service and automation where it saves everyone effort. Work with our AI team to explore and develop AI-assisted Level 1 support, including local-language support, with validation before answers reach customers. Performance, Reporting & Compliance Set and track SLAs and internal service levels for response and resolution, by severity. Report on ticket trends by product, customer, region, severity and SLA tracked resolution time, alongside hosting availability and infrastructure cost, not just ticket status, and review them monthly with the COO. Lead the response to major incidents, with clear and timely communication to customers following a well-documented process. Make sure support, hosting and infrastructure processes provide the evidence we need for ISO 27001 and SOC 2, and support our obligations to customers in regulated sectors. Requirements WHAT WE'RE LOOKING FOR Essential Experience Experience leading support, hosting or infrastructure operations for enterprise software customers, ideally across more than one product. Experience leading several teams through team leads, at senior management level. A track record of building or reshaping a support or operations function, not only running an existing one. Experience running or building a 24/7 support operation, including on-call and potential follow-the-sun models. Experience managing escalations into engineering teams and holding them to agreed timescales. Experience running SLA-based support for business-critical customer systems. Experience owning an operational budget, including hosting and infrastructure costs. Technical Knowledge Strong grounding in incident, problem and change management (ITIL or equivalent). Solid understanding of hosted and cloud infrastructure, Azure or similar, including monitoring and alerting, high availability, backup and disaster recovery, and management of guaranteed up-time. Familiarity with containerised deployments such as Kubernetes, and with infrastructure-as-code. Comfortable with service desk platforms, reporting and automation. Leadership & Interpersonal Skills Calm and clear with customers and senior colleagues, especially when things go wrong. Uses data to manage performance and to make the case for change. Builds trust across Engineering, Delivery and Client Success, and gets things done without relying on authority. Thinks beyond their own function, and is comfortable representing operations at leadership and Group level. Fluent Business English communication. Desirable Hands-on experience with Zoho Desk or a comparable service desk platform. Experience introducing AI-assisted support, knowledge-centred support or self-service. ITIL 4 certification. Additional languages, particularly French, German, Italian. Experience supporting customers in regulated sectors such as financial services and insurance, and familiarity with ISO 27001 and SOC 2. Experience with cloud cost management or FinOps practices. Benefits Independent Contractor (Contractor is responsible for applicable taxes and statutory obligations, subject to the agreement and local law) Full-time role Availability for occasional short travels Payment in USD Equipment provided by the company Contractor fee range - $3,900–$6,000 USD per month Equal Opportunity Employer PartnerOne is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. AI Use Disclosure During our recruitment process, we may use technology, including AI-assisted tools, to support application review or scheduling. These tools support our recruiting team and do not replace human decision-making. Where required, candidates will receive additional information about the tool and applicable rights. This job posting is for an existing vacancy.

Location: Madrid, Spain; Warsaw, Poland; Belgrade, Serbia; Sofia, Bulgaria At Allucent™, we are dedicated to helping small-medium biopharmaceutical companies efficiently navigate the complex world of clinical trials to bring life-changing therapies to patients in need across the globe. We are looking for a Site & Patient Engagement Manager II to join our A-team (hybrid*/remote) in Europe. As a Site & Patient Engagement Manager II at Allucent, you are responsible for managing and executing Feasibility & Site Engagement Activities and Patient Engagement Activities spanning both the proposal and study execution stages. Patient Engagement activities cover both Patient Recruitment and Retention and Allucent’s Patient Direct Trials solutions. In this role your key tasks will include: Feasibility & Site Engagement Conduct post-award feasibility studies with potential sites for the assigned country(ies) as required, in order to select the most appropriate sites for the execution of Allucent studies. Develop Site Selection plan in collaboration with Global clinical Operations functional leads. Timely deliver detailed information on the feasibility results for the assigned country(ies), including reasons for declines and other issues which may impact sites participation or recruitment on the study. Leveraging Allucent Site Network, identify sites to be approached for indication-specific feasibilities by using database or research through online tools. Collaborate with sites with the responses to electronic questionnaires and questions regarding the feasibility requested via email and phone calls. Establish relationships with new sites in the assigned country(ies) to address capabilities for their utilization as part of future Allucent studies. Responsible to deploy post-award feasibility including obtaining CDAs, providing specific study documents and utilizing daily trackers for assigned country(ies), Conduct/oversee the conduct of post-award feasibility studies with potential sites as required, in order to select the most appropriate sites for the execution of Allucent studies. Write feasibility reports for clients as required. Maintain internal libraries and databases related to feasibility Expand and maintain site and investigator network Assure the Feasibility function interfaces effectively with all other key operating departments within Allucent Patient Engagement Patient Recruitment and Retention Responsible for developing, managing, and deploying specific Patient Recruitment and Retention materials in line with study needs and agreed study scope. Work with and managing digital outreach campaign / vendor in line with study timelines, geographical reach Support site level recruitment via supporting other functional leads including CTL, CRAs, and feasibility Coordinate and manage deployment of other site-specific strategies such as Clinical Enrollment Managers, Enrollment Assistants or other site supporting tactics as agreed Work closely with (and in coordination with the sponsor) designated Patient Advocacy Groups to support the study as per agreed scope May oversee and manage junior members of the Site & Patient Engagement team at the study level to deliver patient facing materials, trackers and other administrative tasks Manages the day-to-day functional and organizational activities for assigned studies Generally assigned to small to medium sized projects Requirements To be successful you will possess: Life science, healthcare and/or business degree Minimum 5 years of experience in drug development and/or clinical research Excellent knowledge of ICH /GCP, FDA and country regulations Good understanding of different country regulations, as it pertains to Patient Engagement and country regulations Strong customer service orientation Demonstrated professionalism and presentation of a positive image of the company Demonstrated understanding of applicable medical/therapeutic area knowledge and medical terminology Benefits Benefits of working at Allucent include: Comprehensive benefits package per location Competitive salaries per location. We will share the salary band with candidates at the phone screen stage. Departmental Study/Training Budget for furthering professional development Flexible Working hours (within reason) Opportunity for remote/hybrid* working depending on location Leadership and mentoring opportunities Participation in our enriching Buddy Program as a new or existing employee Internal growth opportunities and career progression Financially rewarding internal employee referral program Access to online soft-skills and technical training via GoodHabitz and internal platforms Eligibility for our Spot Bonus Award Program in recognition of going above and beyond on projects Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees Disclaimers: *Our hybrid work policy encourages a dynamic work environment, prescribing 2 days in office per week for employees within reasonable distance from one of our global offices . “The Allucent Talent Acquisition team manages the recruitment and employment process for Allucent (US) LLC and its affiliates (collectively “Allucent”). Allucent does not accept unsolicited resumes from third-party recruiters or uninvited requests for collaboration on any of our open roles. Unsolicited resumes sent to Allucent employees will not obligate Allucent to the future employment of those individuals or potential remuneration to any third-party recruitment agency. Candidates should never be submitted directly to our hiring managers, employees, or human resources.” #LI_DE-1