Вакансии

Задачи: — Управление процессами построения, доставки и готовности к эксплуатации командного центра. Требования: — Опыт работы с инфраструктурой, SRE, Smartsheet, управлением проектами, SCRUM, управлением инцидентами, ITSM. — Знание инструментов мониторинга и аналитики: Grafana, Power BI, Prometheus, Splunk. — Навыки работы с Jira, RAID, сетевыми технологиями, автоматизацией, наблюдаемостью и безопасностью. Условия: — Работа в офисе в Ченнаи.

Northern Data is looking for a Revenue Operations and CRM Manager to own CRM systems, improve revenue processes, and build forecasting and reporting infrastructure. Задачи: — владение CRM-системами — улучшение процессов дохода — построение инфраструктуры прогнозирования и отчетности Требования: — опыт работы с CRM-системами и инструментами бизнес-аналитики Условия: — удаленная работа

Задачи: — Определять портфели решений. — Превращать рыночные данные в приоритеты дорожной карты. — Обеспечивать работу команд выхода на рынок.

Location: San Francisco Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE Container runtimes were designed for general-purpose software workloads. AI inference is not a general-purpose workload. Running large models at production scale exposes cracks in every layer of the container stack: runtimes unaware of GPU memory constraints, images that take minutes to pull when a model needs to scale to thousands of replicas, and isolation mechanisms that weren’t designed for the multi-tenant serving environments that production AI requires. The tools the industry has relied on for a decade weren’t built for this, and patching around those limitations at higher layers only goes so far. Baseten owns the entire pipeline, from the moment a developer pushes a model to the moment a request gets a response. That vertical ownership means we can fix these problems at the root. The Runtime Fabric team is doing exactly that: purpose-building the container runtime and storage layers for AI inference workloads, led by some of the world’s top containerd maintainers. As Engineering Manager for Storage Products on the Runtime Fabric team, you will lead the engineers who build and run the storage products behind that stack: the Baseten Delivery Network (BDN), which sits in the cold start path of every model on the platform, the snapshotters and filesystems that expose model weights and container images to a running container, and the storage that model deployment and training need next. The team is advancing the next generation of caching for inference workloads, from the origin tier to the GPU host. You will own reliability for the area as a measured outcome, report to the head of Runtime Fabric, and stay close to the code through design and code review. If you’ve managed systems engineers and have hands-on experience with caching, content-addressable storage, or distributed filesystems, we’d love to talk. EXAMPLE INITIATIVES - How the Baseten Delivery Network (BDN) makes cold starts fast https://www.baseten.co/blog/how-the-baseten-delivery-network-bdn-makes-cold-starts-fast/ - Extending BDN from model weights to container image layers, training checkpoints, and deployment artifacts - Lazy-loading snapshotters and block-level delivery (EROFS, FUSE, ublk) so a container can start before the full image or model has arrived RESPONSIBILITIES Team Leadership and Culture - Hire and grow a team of 5 to 10 systems engineers with storage, caching, and Linux expertise - Run the team’s planning and delivery: scope work against the Runtime Fabric roadmap, set priorities, and ship on a predictable cadence - Provide regular coaching, feedback, and career development support to your direct reports - Own on-call health for the team’s services, including escalation paths and follow-through on incidents Technical Direction - Guide the architecture and evolution of the Baseten Delivery Network: the tiered caching and weight delivery product that makes cold starts 2-3x faster and eliminates thundering herd failures during burst scaling events - Shape storage products tailored to Baseten’s workloads: extend BDN from model weights to container images, training checkpoints, and deployment artifacts, and define the interfaces that model deployment, training, and customers use to reach them - Oversee the on-host side of delivery: lazy-loading snapshotters, EROFS and overlayfs layouts, and block-level delivery (FUSE, ublk) for multi-gigabyte files - Own reliability of the delivery path as a measured outcome: end-to-end instrumentation from snapshotter initialization to first inference request, targets for cold start and cache behavior, tolerance for failing upstream registries and object stores, and safe rollout of changes to a path every customer depends on - Make the delivery path work across heterogeneous clusters and cloud providers, each with its own object store and network - Review designs and code across the area, and take on hands-on work where it unblocks the team - Champion the team’s contributions back to containerd and the snapshotter ecosystem alongside the maintainers on the Runtime Fabric team Cross-Functional Partnership - Act as the point of contact for storage across Baseten, ensuring model deployment, training, and platform teams have the integration support they need - Optimize requirements for the underlying storage platforms with the infrastructure team: object storage, local NVMe and block storage, and network bandwidth per cluster, so that capacity and provider decisions account for what the delivery path needs - Manage the team’s dependencies in both directions: sequence work that model deployment, training, and infrastructure teams block on, and negotiate interfaces and timelines with the teams and upstream projects the storage path depends on - Work with the head of Runtime Fabric and product stakeholders to prioritize storage investments based on customer impact and infrastructure reliability - Communicate team progress, technical trade-offs, and incidents clearly to the team and to leadership REQUIREMENTS - Experience managing a team of engineers in a systems, infrastructure, or storage context, including hiring and performance management - Hands-on background in distributed storage systems, content-addressable storage, or large-scale caching infrastructure - Strong systems programming background in Go, Rust, and/or C/C++, with the ability to engage credibly in code reviews and architectural discussions - Working knowledge of the Linux storage stack: filesystems, the page cache, block devices, and mounts - Understanding of how container images are structured, stored, and delivered at scale - Strong written and verbal communication skills, with the ability to influence without authority across teams NICE TO HAVE - Contributions to containerd/containerd, snapshotter projects (stargz, soci, nydus, overlaybd), distribution/distribution, or closely related open-source projects - Familiarity with lazy-loading snapshotters or peer-to-peer image distribution - Experience with EROFS, FUSE, ublk, or io_uring - Experience building or operating CDN, object storage, or large-scale caching infrastructure - Experience running storage services on Kubernetes BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Задачи: — Находить и откликаться на федеральные возможности, с акцентом на программы для малого бизнеса и 8(a) set-asides — Быстро писать, собирать и подавать предложения, часто за один-два дня — Управлять контрактами после их получения: быть контактным лицом для агентств, заниматься изменениями, соблюдением требований и отчетностью — Около четверти времени уделять поиску партнерств и взаимодействию с другими малыми бизнесами — Работать с командой рекрутеров для комплектации новых контрактов — Использовать AI-инструменты для ускорения работы Требования: — Опыт работы 3+ года в федеральных контрактах: управление контрактами, написание предложений, захват или управление программами — Хорошее понимание FAR, программ set-aside и федерального процесса закупок — Наличие сети контактов в агентствах или среди подрядчиков будет преимуществом — Уверенное или желающее стать продвинутым пользователем AI-инструментов — Предпочтение за подачей большого количества качественных предложений, а не за длительной доработкой одного Условия: — Зарплата от 100,000 до 120,000 долларов в год

Задачи: — Управление отношениями с программными офисами агентств, контрактными офицерами и основными подрядчиками — Раннее выявление предстоящих требований, повторных конкурсов и возможностей расширения — Привлечение теплых возможностей в наш пул и помощь в формировании ответов — Быть основным контактным лицом по заключенным контрактам, поддерживать удовлетворенность клиентов и высокую производительность — Сотрудничество с командами по предложениям и рекрутингу для выигрыша и комплектования новых проектов Требования: — Опыт не менее 5 лет в роли менеджера программ, аккаунт-менеджера, менеджера по контрактам или аналогичной клиент-ориентированной роли на федеральных контрактах — Установленные и хорошие отношения с одним или несколькими федеральными агентствами (укажите какие) — Опыт работы с 8(a) или контрактами малого бизнеса — Средний уровень карьеры, готовность развиваться в небольшой, быстрорастущей компании — Уверенное использование AI-инструментов для эффективной работы

Location: Madrid, Spain About the Company: Our client is a global education group bringing together a growing network of more than 20 schools across Europe, Asia and Latin America. The group operates physical schools offering education from kindergarten through to secondary education, combining international schools with local institutions while preserving their individual identities. They are building a global platform focused on supporting its schools, strengthening operational capabilities and driving sustainable growth. With its headquarters in Madrid, the group is expanding its central finance function to support its growing international portfolio and is looking for a Management Accountant to join its FP&A team. About the Role The Management Accountant will support the preparation and consolidation of monthly management accounts, analyse financial performance against budgets and forecasts, and ensure accurate, consistent reporting across the group's international school portfolio. OVERALL RESPONSIBILITY AND BUSINESS SUPPORT •    Support the central finance function through the group management accounts cycle, working as part of a small team being built from scratch. •    Report to the Head of FP&A, playing a central role in the preparation and review of the group’s monthly management accounts as the function continues to be built out. •    Build strong working relationships with school finance leads across the portfolio as a key contributor across the management reporting cycle, alongside significant exposure to the Madrid head office team. •    Help establish robust, well-documented management accounts processes, controls, and ways of working that can scale as the group grows, ensuring continuity and consistency as the team and portfolio expand. PREPARATION OF MANAGEMENT ACCOUNTS •    Prepare the consolidated monthly management accounts, including P&L, balance sheet, cash-flow and supporting schedules, drawing together submissions from across the school portfolio into a single group view. •    Apply agreed group conventions consistently, including FX rates, consolidation adjustments, and presentation formats, ensuring outputs are comparable across schools and over time. •    Prepare variance analysis comparing actuals to budget, forecast and prior periods, with clear commentary on the key drivers of movements for review by the Head of FP&A. •    Maintain clear, well-documented working files and supporting schedules for each reporting cycle, so that the basis for every figure in the management accounts is transparent and can be traced and understood. MONTH-END REVIEWS •    Carry out structured month-end reviews of school-level submissions, checking arithmetic accuracy, internal consistency, and alignment with group reporting conventions before consolidation. •    Identify and follow up on anomalies, unusual movements, or inconsistencies in school submissions, working with school finance leads to resolve queries ahead of the reporting deadline. •    Support the Head of FP&A in reviewing the consolidated management accounts prior to distribution, flagging any areas requiring further explanation or correction. •  Help embed a consistent month-end review checklist and timetable across the portfolio, contributing to its ongoing refinement, controls, and documentation as the function develops. DATA, SYSTEMS, AND INTEGRITY •    Own the integrity of management accounts outputs, including consolidation, reporting, and supporting files, ensuring formulas, links, and consolidation logic are accurate and free of errors. •    Take ownership and maintain clear, well-organised documentation of management accounts processes, templates, data conventions, and reporting logic, so that methodologies are transparent and repeatable across the team. •  Implement and maintain quality control checks across the management accounts and reporting outputs to ensure accuracy and consistency before submission to senior stakeholders. BUSINESS PARTNERING •    Act as the first point of contact for schools on any management accounts queries, providing timely and clear responses or escalating to the Head of FP&A where required. •    Work closely with the Financial Accountant and wider accounting team, who are responsible for the underlying statutory accounts that feed into the management accounts, ensuring a clear handover, shared understanding of account structures, and timely resolution of queries between the two functions. •    Support the Head of FP&A in preparing materials for the CFO and other senior stakeholders, ensuring outputs are accurate, well-documented, and clearly presented. Requirements CANDIDATE PROFILE •    Qualified accountant or finalist (ACCA, CIMA, or equivalent) with experience in a management accounting or financial reporting role, ideally in a multi-entity or international environment. •    Sound understanding of management accounting principles, including P&L, balance sheet and cash-flow preparation, variance analysis, and consolidation. •    Competent Excel skills, with experience working with templates and processes across multiple teams or entities. •    Conscientious, accurate, and comfortable taking ownership of deliverables under reporting deadlines, with a strong instinct for documentation and process. •    Confident communicator, able to work effectively with colleagues across finance functions and school finance leads. •    Full professional fluency in English is essential; additional languages relevant to the portfolio are an advantage. •    Experience in the K-12 or international schools sector is an advantage but not a prerequisite.

Location: Yerevan, Armenia We are looking for a dynamic, high-performing and experienced English and Turkish speaking Account Manager to join our team. If you are customer-oriented with a ‘can do’ attitude, proactive and passionate about our company products, this position is for you. Our ideal candidate has a drive for achieving goals and maintaining a great customer experience. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients. You will act as a main point of contact for our partners with a key focus on account growth, partner satisfaction and prioritization of partners’ needs at a high standard. You will maintain and strengthen long-term, trusting and mutually beneficial relationships with our partners, connect with key business executives and stakeholders, identify and develop new business opportunities. Ultimately, you should collaborate with our sales team to achieve quotas while keeping our partners satisfied & engaged with our products and services in the long run. Responsibilities: • Build, develop & maintain strong, long-lasting and trusted advisor relationships with our partners, stakeholders & sponsors • Act as a primary point of reference and business consultant for assigned partners through email, phone, online presentations and in person meetings • Communicate with partners at a senior level to resolve issues and inquiries • Adhere to the highest professional standards while managing partners’ projects • Collaborate with the Sales team to onboard and integrate new partners, develop existing relationships • Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight • Manage projects within client relationships, carry out client goals while meeting company goals • Drive client retention, renewals, upsells and client satisfaction • Identify and develop new businesses, existing business growth opportunities with our partners and/or identify areas of improvement • Manage partner’s challenging requests and/or issues escalation to appropriate departments • Actively communicate with relevant departments, ensure the timely and successful delivery of solutions according to partners’  needs and objectives • Resolve complaints and prevent additional issues by improving processes • Monitor and analyze customer’s usage of our product • Collect and analyze data to learn more about partners’ behavior • Forecasts and tracks client account metrics • Feeding back all suggestions for improvement and market research to senior staff • Stay up-to-date with company products and services, identify industry trends • Provide input on new processes and workflows as needed • Update knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations Requirements: • At least 2+ years of proven account management, sales, or business development experience in the industry • Advanced knowledge of Armenian language & excellent knowledge of Turkish/English languages (Russian will be a plus) • Demonstrated ability to communicate, present and influence effectively at all levels of the organization • Experience in delivering client-focused solutions based on customer needs • Proven ability to manage multiple projects at a time while paying strict attention to details • Excellent listening, negotiation and presentation skills • Excellent verbal and written communications skills • Self-motivated individual with the ability to thrive in a results-driven environment • Ability to work under high pressure & Ability to prioritize among competing tasks • Natural relationship builder with integrity, reliability and maturity • Critical thinking and problem-solving skills • Excellent time and project management skills

О проекте: MeGo.Tours — сервис для путешествий: бронирования, гиды, туры, маршруты, marketplace услуг. Сейчас масштабируем продукт и усиливаем управление разработкой, поэтому ищем Project Manager, который поможет держать процессы под контролем и доводить задачи до результата. Требования: — Опыт в project / delivery роли от 6 месяцев — Понимание Agile / Scrum процессов — Умение структурировать хаотичные требования — Сильные коммуникационные навыки — Базовое понимание разработки (web / mobile) — Опыт работы с таск-трекерами (Jira, Trello и др.) — Ответственность и системное мышление Будет плюсом: — Опыт в стартапах — Понимание product management — Опыт работы с аналитикой и метриками — Навыки работы с документацией (PRD, BRD) — Опыт в travel / marketplace / e-commerce проектах Чем предстоит заниматься: — Управлять процессом разработки (planning → execution → delivery) — Вести спринты и координировать команду (dev / design / marketing) — Декомпозировать задачи и следить за их выполнением — Контролировать сроки, риски и приоритеты — Организовывать коммуникацию между бизнесом и разработкой — Вести трекинг задач в Jira / аналогах — Подготавливать статус-отчёты и апдейты по проектам — Помогать превращать идеи в понятные задачи для команды Условия: — Возможность влиять на процессы и продукт — Работа напрямую с фаундерами — Гибкий формат работы — Процент от прибыли / опционы обсуждаемы — Один обязательный созвон в неделю + рабочие сессии по необходимости — Реальный опыт построения travel-tech продукта Формат работы: удалёнка (позже возможно работать из офиса Алматы)

О проекте: MeGo.Tours — сервис для путешествий: бронирования, гиды, туры, маршруты, marketplace услуг. Мы активно растём и ищем продуктового менеджера, который поможет выстроить логику продукта, приоритизацию и рост ключевых метрик. Требования: — Опыт в product / project роли от 6 месяцев — Понимание продуктовых метрик и воронок — Умение формулировать требования и декомпозировать задачи — Базовое понимание UX и разработки — Опыт работы с аналитикой (GA, Amplitude или аналогами) — Сильные коммуникационные навыки — Ответственность и системное мышление Будет плюсом: — Опыт в travel, marketplace или e-commerce — Опыт работы в стартапах — Навыки SQL или data-аналитики — Опыт growth / marketing experiments — Понимание Lean / Agile / Scrum практик Задачи: — Формировать и приоритизировать продуктовый бэклог — Собирать и уточнять требования от бизнеса и пользователей — Описывать задачи для разработки (user stories, acceptance criteria) — Работать с метриками (воронка, конверсия, retention) — Запускать и анализировать A/B тесты и гипотезы — Координировать работу dev, design и marketing команд — Участвовать в формировании продуктовой стратегии — Улучшать пользовательский опыт и ключевые сценарии Условия: — Возможность влиять на продукт и стратегию — Работа напрямую с фаундерами — Гибкий формат работы — Процент от прибыли / опционы обсуждаемы — Один обязательный созвон в неделю + рабочие сессии по необходимости — Реальный опыт построения travel-tech продукта Формат: удалёнка (позже возможно работать из офиса Алматы)

Задачи: — Проектировать новые фичи: формировать концепцию, описывать логику, прорабатывать сценарии и готовить прозрачную документацию; — Разрабатывать и совершенствовать монетизационные механики, влияя на ключевые бизнес-показатели; — Формировать продуктовые гипотезы, запускать A/B-тесты, анализировать результаты и принимать решения на основе данных; — Работать с конфигурациями, админ-панелью и следить за корректностью данных в продукте; — Синхронизировать работу между командами разработки, аналитики, дизайна, UI/UX и QA; — Сопровождать релизы: анализировать пост-релизное поведение пользователей. Требования: — Имеете опыт работы продакт-менеджером/аналитиком/гейм-дизайнером/продуктовым UX/UI-дизайнером; — Или опыт стажировок, работы над pet-проектами, игровыми джемами, учебными проектами; — Знаете как работать с данными; — Чётко и структурно коммуницируете, умеете презентовать решения и держать всех участников процесса в курсе; — Ориентированы на результат, при возникновении сложностей продолжаете двигаться в сторону конечного результата. Условия: — Работа в просторном офисе с современным оборудованием, уютными кофе-поинтами, офисной кухней и столовой внутри здания; — Гибкое начало рабочего дня с 9:00 до 11:00; — Официальное оформление с первого рабочего дня и белая зарплата; — ДМС со стоматологией, частичная компенсация на сервис «Ясно» и онлайн-занятия в Skyеng, компенсация расходов на спорт и обучение; — Участие в профильных конференциях и курсах, корпоративные мероприятия и занятия в группах по направлениям: волейбол, бадминтон, квизы, мафия и настольные игры; — Формат работы: офис, фуллтайм занятость, совмещения и неполные рабочие дни невозможны. Этапы найма: — Первичное знакомство с HR онлайн; — Тестовое задание; — Структурированное интервью с HR онлайн; — Финальное интервью с тимлидом команды в офисе; — Сбор рекомендаций; — Оффер.

Задачи: — Подготавливать роадмапы и планы развития/маркетинга проектов; — Анализировать метрики проектов, поведение пользователей и эффективность продуктов; — Строить маркетинг на начальных этапах, принимать непосредственное участие в закупе трафика и привлечении пользователей; — Планировать новые функции, обновления и улучшения; — Тестировать гипотезы, проводить A/B-тесты и продуктовые эксперименты; — Координировать взаимодействие между разработчиками, дизайнерами, художниками, комьюнити-менеджерами и маркетологами; — Организовывать задачи, сроки и рабочие процессы по проектам; — Вести и актуализировать проектную документацию; — Участвовать в брейнштормах и обсуждении стратегий роста; — Помогать с операционными задачами, связанными с проектами и запросами от стейкхолдеров. Требования: — Понимание продуктовых и маркетинговых метрик; — Использование data-driven подхода, анализ результатов и принятие решений на основе данных; — Нацеленность на непрерывный рост метрик; — Опыт и понимание в маркетинге, умение находить/закупать трафик; — Опыт работы с аналитическими инструментами (Google Analytics, Amplitude или аналогами); — Понимание основ монетизации и удержания пользователей; — Умение четко и структурированно излагать мысли письменно; — Организованность, инициативность, аналитическое мышление и стремление развиваться. Будет плюсом: — Опыт работы в рекламных сетках; — Опыт в маркетинге, привлечении пользователей (User Acquisition) или комьюнити-менеджменте; — Знакомство с A/B-тестированием и процессами роста продукта (Growth). Условия: — Работа в растущей международной компании; — Гибкий график и полностью удаленный формат работы; — Быстрое принятие решений, прозрачные процессы и минимум бюрократии; — Возможность профессионального роста и работы над интересными проектами из разных продуктовых направлений. В начале сопроводительного письма необходимо указать: — Опыт работы с играми и приложениями; — Уровень английского языка; — Зарплатные ожидания на старте.

Задачи: — Общаться с бухгалтерами и руководителями бухгалтерских компаний, проводить custdev-интервью по JTBD и находить реальные проблемы пользователей; — Формировать гипотезы, цели и критерии успеха, приоритизировать бэклог; — Вместе с разработкой доводить решения от пилота до внедрения: ставить задачи, координировать тестирование, проверять качество; — Собирать обратную связь и измерять эффект: сколько ручной работы забирает продукт; — Проводить демонстрации продукта и участвовать в переговорах по внедрению. Требования: — Опыт работы в сфере бухгалтерии; — Опыт работы консультантом 1С по бухгалтерскому учету. Будет здорово: — Понимание принципов работы с нейросетями и промтингом; — Опыт работы с продуктами на основе ИИ; — Опыт в сфере автоматизации или разработки IT-решений. Условия: — Достойный уровень заработной платы и возможность влиять на нее; — График 5/2 с 9:00 до 18:00 мск; — Трудоустройство по ТК или ИП; — Команда и обмен опытом: есть самоорганизующиеся community для обмена опытом; — Культура: открытость, доверие, быстрый трансфер идей в ценность для клиентов.

Location: San Francisco, California Workplace: Hybrid ABOUT SENTRY Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. ABOUT THE ROLE At Sentry, Support is an engineering discipline. Our customers are developers, and they expect answers from people who can read their stack trace, open the SDK source, and tell them what's actually wrong. We're hiring a Senior Manager to lead Support Engineering. You'll run the team that handles everything from a single developer's SDK question to a production incident at one of our largest enterprise customers. You'll also help drive how we use AI in support: what systems are used, how they best help customers, enable the teams, and how we know the answers they give are right and forward looking. This is a hands-on leadership role. You'll manage people, set the support strategy, get face to face time with customers, while also getting into tickets when it matters. IN THIS ROLE YOU WILL Lead and grow the team - Manage and coach a team of Technical Support Engineers - Set clear expectations for technical depth, response quality, and ownership, and give direct feedback - Design a coverage model that works across time zones, including on-call and escalation paths - Build career paths for Support Engineers who want to go deeper technically, move into management, or move into different teams and practices Own support outcomes - Own and report the team's core metrics: CX, time to resolution, escalation rate, and more - Use support conversations as a signal: find the top drivers of tickets and get them fixed in the product, the docs, internal operations, or the SDKs, not just answered faster Run AI-assisted support - Own the roadmap for our support agents: which request types they handle, what context they need, and when they hand off to a person - Set the quality bar for agent answers and the process for catching incomplete ones - Decide where automation is worth building and where it isn't, based on data Handle escalations and partner across Sentry - Run the escalation process with Engineering: make sure bugs reach the right team with a reproduction and clear impact, and that customers hear back - Be the support lead on high-stakes enterprise issues, working with Customer Success, Solutions Engineering, and Sales - Bring a clear picture of customer pain to Product and Engineering, backed by numbers YOU'LL LOVE THIS JOB IF YOU - Think great support is an engineering problem, not a staffing problem - Want to build the team and the systems at the same time - Can debug a tricky SDK issue yourself and also explain to a VP why their incident took four hours - Would rather fix the cause of 200 tickets than answer them faster - Have strong opinions on where AI helps in support and where it makes things worse, and be willing to discuss this at length. QUALIFICATIONS - 8+ years in technical support, support engineering, or software engineering at a SaaS or developer tools company - 3+ years managing technical support engineers, including hiring and growing a team - Technically credible with senior engineers: comfortable reading code in at least a few of Python, JavaScript/TypeScript, Java, or Ruby, and debugging across frontend, backend, and infrastructure - Solid understanding of distributed systems, APIs, and how observability tools (errors, tracing, logs) fit into them - Hands-on experience running AI or automation in a support org, and a clear view of its failure modes - Track record of using support data to drive product and process changes - Clear, direct written communication with customers, executives, and engineers Bonus - Experience at a developer tools or observability company - Former software engineer - Managed a team spread across multiple time zones - Open source contributor or maintainer The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $160,000 to $180,000. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs. EQUAL OPPORTUNITY AT SENTRY Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io. Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.

Location: United States - Remote Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. Senior Product Manager, Athena Chainguard secures the open source supply chain—the infrastructure underneath the majority of software running in production today. This team is building Athena, the system that makes that possible at enterprise scale. Learn more about Athena . Athena processes vulnerability reports from enterprise customers, validates and deduplicates findings, and routes clean signals to remediation. We are building the clearing house between our customers and Chainguard’s remediation engine. As Senior Product Manager, you will own the Athena member experience end to end—from vulnerability intake and submission through validation, remediation, and the delivery of patches and advisories. Your scope will span private feeds, the Chainguard Console, documentation, and customer-facing operations. Rather than owning a single feature, you will bring together multiple teams and related product areas to create a cohesive, scalable member experience. This is a highly cross-functional role for a product leader who understands deeply technical enterprise customers, can create clarity from noisy input, and is comfortable operating independently in a fast-moving security environment. What you’ll do Own the end-to-end Athena member workflow and strategy: Define the product strategy, roadmap, and priorities for the member experience, from intake and validation through status visibility, remediation, and how patches and advisories appear in OSV and VEX feeds, private feeds, the registry, console, and documentation. Be the primary product voice: Represent Athena internally and with customers on scope, capabilities, and direction, and educate customer-facing teams so they can communicate clearly and credibly. Turn field input into a prioritized backlog: Identify systemic gaps across the member workflow, convert recurring questions, feedback, and feature requests into clear problem statements, and maintain a well-written, prioritized backlog. Lead cross-functional delivery and technical tradeoffs: Align roadmaps and ownership across Engineering, remediation, Documentation, Customer Success, and other partners; work with Engineering on data validation, workflow routing, entitlements, access controls, and reliability; and partner with remediation on patch delivery, including disclosure readiness, SBOMs and provenance, breaking changes, and capacity tradeoffs. Measure, flag risks, and mentor: Define and report member-experience metrics (submission volume and coverage, time to patch, status visibility, feed adoption), raise customer, delivery, and business risks early (especially around disclosure cycles), and serve as a trusted partner and mentor to product peers. What we’re looking for 5+ years of product management experience, including ownership of a technical B2B product serving enterprise customers in regulated industries; financial-services experience is strongly preferred. Working fluency in software supply chain security, including CVEs, OSV, VEX, SBOMs, provenance, and vulnerability disclosure. Experience leading complex initiatives across multiple engineering and business teams without relying on direct authority. Strong judgment when balancing customer urgency, disclosure timelines, technical constraints, and broader business priorities. Comfort operating with high independence across multiple related problem spaces in a fast-moving environment with shifting priorities. Excellent communication skills and the ability to build trust with technical teams, customer-facing partners, executives, and enterprise customers. Explore Our Work Dive into the practical side of what we do at Chainguard. These resources provide a hands-on look at our processes and offer an opportunity for in-depth understanding of our product offerings and the technology behind them. Chainguard Academy https://www.chainguard.dev Base Salary Range $205,000 — $231,000 USD About Us We live and breathe our company values: We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. We have a bias for intentional action — We prioritize, plan, try things, and fail fast. We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year. If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice . ©2026 Chainguard. All Rights Reserved.

Location: New York Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW At Harvey, we’re transforming how legal and professional services operate end to end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done. Our Agents team sits at the center of this mission, shaping the core experience through which users interact with Harvey and turn AI capabilities into useful, trustworthy work. We’re looking for a Product Manager to help drive our core product experience, defining how users create, refine, and verify work with Harvey. Generating an answer or document is only part of the challenge. Users need to understand its sources, evaluate its accuracy, and shape it into something they can use. You’ll own a key piece of that experience, connecting what users see and do with the underlying agent capabilities that power it. The opportunity spans problems like making generated documents easier to edit, helping users check supporting evidence without losing their place, and ensuring outputs follow the structure and format their work requires. You’ll bring strong product judgment and systems thinking to these challenges, partnering closely with engineering and design to make complex capabilities feel intuitive. We move with urgency, bias toward simplicity, and expect our product leaders to stay close to the details. If you’re energized by ownership, decisive execution, and solving real user problems, we’d love to hear from you. WHAT YOU'LL DO - Own the strategy, roadmap, and execution for a core area of Harvey’s agent experience, taking problems from discovery through launch and iteration. - Build experiences that help users edit, refine, and verify AI-generated work, making it easy to inspect supporting evidence and identify what needs closer review. - Partner with Design, Product Engineering, Applied AI, Research, and Platform teams to solve problems across the interface and underlying agent behavior. - Turn broad product opportunities into focused releases, testing the most important assumptions early and using customer feedback and usage data to guide investment. - Keep the experience simple as Harvey’s capabilities expand, making deliberate decisions about what to surface, what to automate, and where users need control. WHAT YOU HAVE - 7+ years of product management experience building user-facing products, ideally in consumer, prosumer, or product-led B2B environments. - Experience making complex workflows intuitive, with examples of how you simplified an experience while preserving the capabilities users needed. - Experience owning problems that span the user interface and underlying systems. You work with engineers to determine whether a problem requires a better interaction, a change in system behavior, or both. - A track record of turning ambitious ideas into useful early releases, validating with users, and making clear decisions to expand, change direction, or stop. - Evidence that you can learn an unfamiliar technical domain and take ownership of product decisions within it. Experience with AI or LLM-powered products is a plus COMPENSATION $213,600 - $300,000 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-DZ1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: San Francisco Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW At Harvey, we’re transforming how legal and professional services operate end to end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done. Our Agents team sits at the center of this mission, shaping the core experience through which users interact with Harvey and turn AI capabilities into useful, trustworthy work. We’re looking for a Product Manager to help drive our core product experience, defining how users create, refine, and verify work with Harvey. Generating an answer or document is only part of the challenge. Users need to understand its sources, evaluate its accuracy, and shape it into something they can use. You’ll own a key piece of that experience, connecting what users see and do with the underlying agent capabilities that power it. The opportunity spans problems like making generated documents easier to edit, helping users check supporting evidence without losing their place, and ensuring outputs follow the structure and format their work requires. You’ll bring strong product judgment and systems thinking to these challenges, partnering closely with engineering and design to make complex capabilities feel intuitive. We move with urgency, bias toward simplicity, and expect our product leaders to stay close to the details. If you’re energized by ownership, decisive execution, and solving real user problems, we’d love to hear from you. WHAT YOU'LL DO - Own the strategy, roadmap, and execution for a core area of Harvey’s agent experience, taking problems from discovery through launch and iteration. - Build experiences that help users edit, refine, and verify AI-generated work, making it easy to inspect supporting evidence and identify what needs closer review. - Partner with Design, Product Engineering, Applied AI, Research, and Platform teams to solve problems across the interface and underlying agent behavior. - Turn broad product opportunities into focused releases, testing the most important assumptions early and using customer feedback and usage data to guide investment. - Keep the experience simple as Harvey’s capabilities expand, making deliberate decisions about what to surface, what to automate, and where users need control. WHAT YOU HAVE - 7+ years of product management experience building user-facing products, ideally in consumer, prosumer, or product-led B2B environments. - Experience making complex workflows intuitive, with examples of how you simplified an experience while preserving the capabilities users needed. - Experience owning problems that span the user interface and underlying systems. You work with engineers to determine whether a problem requires a better interaction, a change in system behavior, or both. - A track record of turning ambitious ideas into useful early releases, validating with users, and making clear decisions to expand, change direction, or stop. - Evidence that you can learn an unfamiliar technical domain and take ownership of product decisions within it. Experience with AI or LLM-powered products is a plus COMPENSATION $213,600 - $300,000 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-DZ1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: San Francisco, CA; Seattle, WA; San Diego, CA; Los Angeles, CA Workplace: OnSite ABOUT US At LangChain, our mission is to enable every company to own its intelligence. We believe agents will transform how companies operate, and we're building the foundation to make that future possible. Our open-source harnesses and LangSmith platform give developers and enterprises the infrastructure to run, improve, and govern agents at scale. We've raised $460M to date, with our most recent funding round valuing the company at $3B, backed by leading investors including Sequoia, Benchmark, IVP, and CapitalG. As we continue to expand our platform and tackle some of the hardest challenges in agent engineering, every team member has the opportunity to make a meaningful impact and help shape both our technology and the future of the industry. More than 7,000 organizations rely on LangSmith, from fast-growing startups to Fortune 500 enterprises, including NVIDIA, Bridgewater, LinkedIn, Workday, and Rippling. We're just getting started on making high-performing agents easier to build and manage at scale. We’re hiring a results-driven account manager to own and accelerate the adoption, retention and growth of our customers. As a critical member of our post-sale team, you will be the primary commercial point of contact for a key segment of our customers. You will act as a trusted commercial advisor, focused on building lasting partnerships, ensuring customers realize the full value of LangChain, and driving usage, renewal and expansion of their investment. Your success will be directly measured by your impact on customer retention and net revenue retention. WHAT YOU'LL DO - Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution, ensuring high retention rates. - Develop and maintain a rolling forecast of your portfolio and consistently meet or exceed quarterly and annual renewal and net retention targets. - Proactively identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles. - Uncover and execute on expansion opportunities by understanding customer needs, aligning them with new features and products, and articulating the incremental value. - Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers. - Act as the voice of the customer, synthesizing feedback on value, product gaps, and business outcomes to inform the product roadmap and collaborate with Product and Engineering teams. - Partner closely with Sales, GTM Engineering, and RevOps teams to present a unified post-sale experience and ensure a seamless customer journey. - Lead commercial negotiations, structure renewal contracts, and manage quoting and procurement processes to ensure favorable terms for both the customer and LangChain. WHAT WE'RE LOOKING FOR - 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably within B2B SaaS. - A proven track record of success in meeting and exceeding retention and expansion quotas (e.g., Gross Renewal Rate, Net Revenue Retention). - Strong commercial acumen and negotiation skills, with experience managing complex, multi-stakeholder renewal cycles. - Strong technical aptitude and the ability to understand and articulate the value of complex technical products. Familiarity with the modern AI/LLM stack is a significant plus. - Exceptional communication and presentation skills, with the ability to build rapport and convey value to diverse audiences, from technical users to executive decision-makers. - A deep empathy for the customer's business objectives and a passion for helping them achieve their goals through our platform. - Proficiency with CRM software (e.g., Salesforce) for pipeline management and forecasting. - Ability to operate independently with a high degree of autonomy in a fast-paced, ambiguous environment. (PREFERRED) - Direct experience at a high-growth, developer-first, or AI/ML infrastructure company. - Experience managing renewals in a consumption or usage-based pricing model. Location: US West Coast Compensation: - $230K OTE + equity COMPENSATION PHILOSOPHY: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. BENEFITS Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.