Location: Amsterdam
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
THE ROLE
As an Enterprise Success Manager at Mistral, you own what happens to our most strategic enterprise accounts after the build: you make deployed AI stick in real workflows, keep production ARR healthy, defend renewals, and source the expansion signals Sales closes.
Mistral's Solutions teams create high-value AI use cases with our customers. Your job is to make those investments successful beyond delivery — adopting what has been built, operating it with confidence, measuring its business impact, and scaling value across the organization. You will work with customer sponsors, business teams, IT and security stakeholders, and across Mistral with Solutions, Product, Engineering and Support.
This is not a high-volume, ticket-queue customer success role. Portfolios are small and deep. It calls for a strategic account mindset, the technical judgment to navigate complex deployment environments, and the energy to build the customer success function as Mistral grows.
You will join on one of two tracks (and can move between them):
- Adoption track — embedded in flagship transformations while Solutions is still delivering. You own the adoption and change-management motion around the build: user waves, enablement, champions, training programs, and the measurement that proves value is landing.
- Operational track — you take accounts through a structured handover once Solutions completes delivery, and own the run phase end-to-end: operational health, value realization, renewals, and expansion signals.
In both tracks you operate in close partnership with Solutions: they deliver and hand over; you own post-handover; they re-engage on expansion signals. Occasionally, account teams will also pull you into late-stage pre-sales — authoring the customer training and scale-up plan that gives a buyer confidence in the rollout, a motion already credited in a major European win.
WHAT YOU WILL DO
OWN THE CUSTOMER SUCCESS AND VALUE PLAN
- Build a clear view of each account's objectives, stakeholders, deployed use cases, commitments and risks. Translate it into a shared success plan with owners, milestones and measurable outcomes.
- Establish a practical operating cadence with customer sponsors, business owners, IT and delivery teams. Lead success reviews that make progress, risks, decisions and next steps clear.
- Define a baseline and track the outcomes that matter for each use case: adoption and usage against entitled seats, customer satisfaction, operational health and business impact. Turn the evidence into a clear value narrative.
MAKE DEPLOYMENT REALITIES PART OF THE SUCCESS PLAN
- Understand how each customer's deployment model — on-premises, VPC or serverless — affects the products and use cases they can access, operate and scale. Validate the specifics with the technical teams rather than assuming feature parity or identical operating models.
- Identify the practical implications of deployment choices: security and data requirements, access and integrations, release and upgrade cadence, available features, capacity, observability and support processes. Explain the trade-offs clearly to customer and Mistral stakeholders.
- Translate those constraints into an actionable adoption plan: align enablement and release communications with the version the customer actually runs, account for security approvals and upgrade windows, and agree how to measure usage when telemetry is limited.
- Spot risks early, qualify their impact on adoption, renewal or value, and coordinate the right Solutions, Product, Engineering or Support owners to resolve them. Set clear expectations without making unvalidated technical or roadmap commitments.
DRIVE ADOPTION, AUTONOMY AND SUSTAINED VALUE
- Help customer teams move from a delivered use case to regular, effective use. Identify the users, workflows and change-management needs that determine whether it sticks.
- Coordinate onboarding, training, product updates and hands-on enablement with the right Mistral and customer teams. Develop customer champions and train-the-trainer motions so adoption scales beyond direct Mistral involvement.
- Prepare the transition from delivery to run: clarify operational ownership, support and escalation paths, and the resources users need to succeed independently.
- Monitor adoption and customer health, investigate where usage or value is falling short, and lead a coordinated plan to address the causes.
DEFEND AND GROW THE COMMERCIAL RELATIONSHIP
- Own the renewal motion for your accounts: know every renewal date, the auto vs non-auto renewal terms, and the risk story behind each one. Run the renewal play early — no surprises at renewal time.
- Track and improve account NRR. Identify new use cases, teams and expansion opportunities, and share them with the account team grounded in demonstrated value.
- Lead business reviews with the account team: value delivered, risks owned, decisions needed, roadmap asks.
BRING THE CUSTOMER VOICE INTO MISTRAL
- Gather and qualify feedback from users, technical teams and sponsors. Distinguish enablement needs from product gaps, deployment constraints and support issues, and route each to the right owner.
- Track important requests and communicate progress and limitations back to the customer, while Product and Engineering retain ownership of product and technical decisions.
BUILD THE COMPANY AS WELL AS THE ACCOUNT
- Create the playbooks, success plans, handover practices and measurement approaches that are missing. Test them with customers, improve them, and make them reusable across accounts.
- Bring structure to ambiguity: identify what needs to happen, make a plan, mobilize the right people and follow through — without waiting for a perfect process or detailed instructions.
- Roughly a fifth of your time is protected, rotating build time for exactly this work; it is part of the job, not extra to it.
WHAT WE'RE LOOKING FOR
- 5+ years of experience in customer-facing roles, such as Customer Success, Delivery/Implementation, or Solutions Consulting, ideally in a technical AI or SaaS environment.
- Experience owning outcomes for enterprise customers of technical products or deployed solutions — adoption and commercial outcomes (retention, renewal, expansion), not relationship management or activity reporting.
- Strong technical fluency in enterprise deployment models. You can identify what a deployment type (on-premises, VPC, serverless) means for available features, telemetry, upgrades and security reviews, and you validate specifics with technical teams instead of assuming parity.
- Ability to engage credibly with architects, engineers, IT and security teams, while translating technical trade-offs into clear business implications for executives and users. You know when to bring in a deeper technical expert.
- Strong ownership and builder energy. You have created structure or improved a process in an ambiguous, fast-moving environment and are motivated to build a company, not wait for clear directions.
- Excellent communication, stakeholder management and execution skills. You align teams without formal authority, surface risks early and drive decisions through to completion.
- Analytical and commercially minded: you can define meaningful success metrics, assess customer health, and are comfortable carrying renewal and NRR accountability.
- Fluent English; professional French strongly preferred (a significant share of our enterprise base is French-speaking).
NICE TO HAVE
- Experience with AI, machine learning, data platforms or complex enterprise software, including production deployments in regulated or security-sensitive environments.
- Experience working alongside deployment, engineering or professional services teams on custom use cases, and the transition from implementation to ongoing operation.
- Experience building adoption, change-management or customer education programs across large organizations.
- Experience at a forward-deployed, solutions-led company.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Amsterdam; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
Location: United States
Workplace: remote
About Lyra Health
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About the Role:
Lyra is at the forefront of increasing access to evidence-based, efficacious mental health services on a large scale. Lyra has developed innovative blended models of coaching and psychotherapy that combine leading clinical expertise with routine outcomes monitoring and engaging clinical digital tools. Scientific publications on Lyra’s mental health coaching (Coaching Effectiveness), (Coaching Outcomes), psychotherapy [(Blended Care effectiveness), (Examining Blended Care impact)], (medication management), and overall workforce mental health programs [(Presenteeism impact), (Impact of psychotherapy)] provide strong evidence for the clinical effectiveness of these evidence-based treatment programs.
We are looking for an experienced psychologist with a passion for writing, intervention development, and skills training to contribute to our care programs (including but not limited to our parent coaching program, other programming related to youth and families, as well as adult programs). For this role, strong expertise in child evidence-based mental health interventions is required. This position will be dedicated to writing on clinical topics and upholding a high quality bar for clinical content and programming.
You will be part of a highly skilled, creative, and collaborative team with an established track record for developing effective and engaging interventions and digital clinical materials on emotional wellness and psychotherapy skills. By directly reaching tens of thousands of clients, your work on interventions and digital clinical materials will help create meaningful positive change on a large scale.
Responsibilities:
Writing new, engaging clinical content including storytelling and dialogue
Developing clinical curriculums and outlines for digital clinical materials
Identifying and proposing clinical topics for materials related to evidence-based care (e.g., parenting and managing child externalizing symptoms, youth and families more broadly, adult mental well-being)
Reviewing, updating, and editing clinical content to ensure adherence to up-to-date treatment standards
Receiving and incorporating significant feedback on your proposals and writing
Conducting trainings to help disseminate the use of digital clinical materials
Collaborating cross-functionally to produce educational materials and support clinical programming
Completing extensive literature reviews to inform outcomes measure selection for a variety of child mental health presentations
Conducting presentations and reviewing written content for customers/broader public audience
Qualifications:
PsyD, PhD in Clinical / Counseling / School psychology
Must have a specialization in pediatric mental health
Passionate about increasing access to child mental health and family-based interventions
Very strong clinical training and experience with providing evidence-based treatments for child mental health across a variety of clinical presentations (e.g., behavioral parent training, behavior therapy, exposure-based CBT, IPT, ACT, DBT, ERP)
Excellent writer with demonstrated writing experience, passionate about writing on clinical topics
3+ years of postdoctoral clinical experience in providing evidence-based treatments for child mental health disorders
Experience with creating clinical materials for and training providers to deliver child mental health interventions is a plus
Able to think outside the box to create innovative and accessible mental health solutions, openness to working with coaches and paraprofessionals to implement evidence-based skills
Comfortable with technology
Thrives in a fast-paced environment - we move quickly to develop and evaluate clinical programs thus we seek people who are comfortable with constant change, feedback, and improvement
Independent, open-minded, non-judgmental, compassionate, and flexible, with excellent interpersonal skills (communication and listening)
Functions well in cross-functional contexts (collaborative); previous experience in digital mental health teams (working with Product, Engineering, Marketing, etc.) is a plus
Note on Generative AI for Applicants
While this role is dedicated to the clinical application of generative AI, we are seeking the unique clinical expertise and nuanced clinical judgment that only highly-trained clinicians can provide. As such, we ask that you do not use generative AI to develop your application materials (including cover letter) or when responding to interview questions.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
As a full-time Sr. Clinical Product Manager, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $119,000 - $164,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.
Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:
Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Equity in the company through discretionary restricted stock units
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K with up to 3% matching
Monthly tech allowance
We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!
We can’t wait to meet you.
Location: San Francisco
Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases.
Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:
- $10 billion+ generated by creators since Patreon's inception
- 100 million+ free memberships for fans who may not be ready to pay just yet, and
- 25 million+ paid memberships on Patreon today.
We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for an AI Enablement Manager to support our mission.
This role is based in New York or San Francisco and open to those who are able to be in-office 3 days per week on a hybrid work model.
About the Team
The IT team makes sure every Patreon employee has the tools they need to build and support our product. We sit alongside Workplace, People Operations, and Systems which gives us a view across every business function and the access to act on what we see. You’ll join a team that already administratively owns the AI stack, the identity and access layer, and the systems that connect them.
About the Role
Patreon runs on a modern AI stack (Claude, Zapier, Replit, Gemini, Databricks and more), and most of the company uses it daily. What we have not yet built is the connective tissue between the people who know their workflows best and the practices that turn those workflows into durable, governed tools.
This role owns that connection. You will work alongside teams across the company to redesign how work gets done, in two directions at once: building new workflows and tools with AI, and making existing workflows AI-enabled so that the systems people already rely on become faster and smarter. Some of that you will build yourself. Some of it will help enable non-eng teams to build. All of it you will ship with the same discipline necessary to maintain systems over time: version control, review, testing, staged rollout, monitoring and a clear ownership.
The scope is company-wide and the role is an individual contributor with real autonomy. You will set the roadmap, run intake, and be accountable for a portfolio of deliverables and the metrics behind them.
These deliverables support Patreon's push for operating leverage: a company where every function gets measurably more done as AI becomes part of how work happens, without trading away data integrity or trust. Rough time allocation is a guide, not a rule.
PARTNER WITH ENGINEERING TO ENABLE NON-ENG TEAMS TO BUILD INTERNAL TOOLS (ABOUT 25%)
- Operate as the standing bridge between business functions and Engineering. Write problem statements, MVP definitions, data contracts and success criteria that engineers can build to support non-eng tooling.
- Carry prototypes into internal production in partnership with Engineering: participate in design and code review for internal tools, and own the business side of launch and post-launch iteration
- Co-own, with Engineering and Security, the standards for how AI-enabled workflows touch production data: data classification, read and write permissions, connector and agent approval, audit logging, retention, and what must never leave a governed environment
- Help Engineering prioritize internal tooling work by bringing quantified business impact, clear scope and committed business owners to the table
DISSECT WORKFLOWS AND CO-BUILD AUTOMATION WITH THEIR OWNERS (ABOUT 30%)
- Map high-friction workflows end to end with the people who run them, and identify where AI removes steps, where it augments judgment, and where it should stay out
- Co-build with the owner using no-code and low-code platforms (Zapier, Claude, Replit, Google Workspace, Slack). The owner leaves able to run, monitor and extend what you built together
- Make existing systems AI-enabled where that beats building something new: layering agents, summarization, classification or routing onto tools teams already use
- Run a lightweight intake and prioritization process for requests, scored on impact, effort, data readiness and risk
- Carry light product and project management for each build: scope, milestones, stakeholder updates, launch, and a named owner afterward
- Maintain a shared library of reusable automations, prompts, agents and templates with clear ownership and discoverability
RAISE AI LITERACY AND DEVELOP POWER USERS (ABOUT 20%)
- Design and deliver role-based enablement for low-adoption users, built around their actual work rather than generic tool training
- Identify and develop at least one power user per function, with a defined path from first use to independent builder
- Publish company-wide skills, prompts and workflow templates, with a cadence for keeping them current as tools change
- Run office hours, demo days and show-and-tell sessions that surface what teams have built and what they need next
MEASURE ADOPTION AND REPORT IMPACT (ABOUT 10%)
- Own adoption metrics across the AI stack: active use by function, depth of use (templates reused, automations running, agents in production), and outcome impact (cycle time, ticket deflection)
- Extend the existing AI adoption dashboard and publish a monthly readout to leadership with recommendations on where to invest, simplify or stop
- Quantify the impact of individual builds so the portfolio can be ranked on evidence
GOVERN, ASSESS AND PLAN (ABOUT 15%)
- Own the tool cost and benefit view: usage against spend by platform, consolidation recommendations, renewal inputs
- Run a periodic assessment of AI maturity by function and maintain a rolling 6 to 12 month roadmap for enablement and internal tools
- Design and apply change management for new tools and workflow changes, including comms, training sequences and feedback loops
- Partner with Talent on AI fluency interviewing: contribute to rubrics, calibrate interviewers and help assess candidates for roles where AI fluency is a hiring criterion
What you’ll need
- 6+ years in roles such as business systems, internal tools, technical program management, solutions engineering, operations or enablement, with a track record of building things other people adopted
- Hands-on fluency with current AI tools and no-code and low-code automation platforms (for example Zapier, Make, n8n, Claude, ChatGPT Enterprise, Replit or similar). You have built working automations and agents for real business processes, and you can show them
- Working familiarity with how software is deployed: version control, code review, testing, environments, staged releases, monitoring and rollback. You do not need to write production software, but you can read and lightly modify code (Python, SQL, JavaScript), work with APIs, and hold your own in a design review
- Experience translating between business stakeholders and engineers: writing requirements, defining MVPs, negotiating scope
- Analytical skill to define instrumentation, pull usage data (SQL or spreadsheets), and present a clear "so what" to leadership
- Experience designing learning or enablement programs that changed behavior, with evidence beyond attendance
- Familiarity with data governance and responsible AI practices in a business context: data classification, permissions, vendor evaluation, risk review
- Ability to set your own priorities in an ambiguous space, run multiple workstreams, and keep stakeholders informed across teams
Bonus if you have:
- Experience working closely with cross-functional partners in roles that are typically non-technical, so you understand how their work actually flows and where the friction lives
- Experience with Databricks, Workday, Ashby, Lattice or similar enterprise systems
- Experience building champions networks or power-user programs
- Prior work on hiring rubrics or interview design
We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.
About Patreon
Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:
- Put Creators First | They’re the reason we’re here. When creators win, we win.
- Build with Craft | We sign our name to every deliverable, just like the creators we serve.
- Make it Happen | We don’t quit. We learn and deliver.
- Win Together | We grow as individuals. We win as a team.
Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accommodations@patreon.
Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.
Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office three days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates hired into remote-eligible roles are not expected to meet the same requirements.
At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role.
The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role’s job family. The final offer will be based on candidate’s experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon’s leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions.
Patreon reserves the right to modify or update compensation and benefits at any time.
Location: Remote
About the Team
At Netlify, we’re a remote-first, globally distributed company with 120+ employees working across 13 countries around the world. Together, we’re building the platform for building and shipping web apps, with a mission to help anyone bring their ideas to the web.
As a Talent Partner, you’ll play a key role in bringing in the people who will shape Netlify’s next stage of growth. You’ll partner closely with hiring leaders to help them make thoughtful, high-quality hiring decisions and will be deeply embedded in understanding this evolving job market and what makes not only great talent, but folks who align with Netlify’s mission. With our team, you’ll recruit across a wide variety of teams and talent markets, owning the full recruiting lifecycle and partnering closely with leaders across Sales, Marketing, Engineering, Product, Finance and other functions. Rather than specializing in one area, you’ll build context quickly, learn what great talent looks like across different parts of the business, and help us find and hire exceptional people.
We’ve already built a number of our own tools and workflows on Netlify to make our day-to-day work better, and we’re continuing to experiment with how AI can create even more leverage. With our team, you’ll be using the same platform you’re helping grow the team behind by shipping tools that improve your own work, experimenting with new ways of working, and contributing to how we continue to evolve how we hire.
What You'll Do
Own full-cycle recruiting across a broad mix of functions - GTM, G&A, and R&D - from intake through accepted offer, without needing a sourcer, coordinator, or ops partner to be effective
Run search kickoffs, define and calibrate candidate profiles in partnership with hiring managers, and establish your own search strategy rather than waiting for one to be handed to you
Independently develop proactive sourcing approaches for each search and build pipelines of passive talent while continuing to cultivate talent for difficult-to-fill roles and future hiring needs
Conduct recruiter screens and develop a clear, evidenced point of view on candidates - sending hiring managers slates with real recommendations
Own weekly search meetings with hiring managers: bring funnel data, market feedback, and a perspective on what's working and what isn't; diagnose problems and propose changes rather than just reporting that pipeline is light
Act as a trusted talent advisor to hiring managers as you partner with them on their searches, bringing market insight, recruiting expertise, and thoughtful pushback when it will lead to a stronger hiring decision
Partner across the People Team on talent strategy, workforce and organizational planning with HR Business Partners, and with People Operations on scalable solutions and processes.
Manage offers and candidate closing end-to-end, while delivering a responsive, thoughtful, and high-touch candidate experience throughout every stage of the process - including for candidates we ultimately don't hire
Use recruiting metrics such as funnel conversion, time to fill, time to hire, sourcing performance, and candidate feedback to identify patterns, inform decisions, and continuously improve how we hire
Design and build AI-assisted and vibe-coded recruiting workflows, evaluate them critically, and identify new opportunities to create leverage - without waiting to be assigned an automation project
What You'll Bring
Enough full-cycle recruiting reps to operate independently from day one - you've had several years of experience personally run intake, sourced, screened, managed HM relationships, and closed candidates across multiple simultaneous searches
A track record of encountering unfamiliar roles or functions and figuring out how to recruit them effectively, rather than defaulting to a narrow specialty
A history of sourcing and engaging passive candidates, ideally at companies where the logo wasn't doing most of the recruiting for you - you've had to create interest, not just harvest it
Demonstrated ability to partner with hiring managers by running search meetings, interpret and pushing back on feedback, recognizing when calibration is off, and owning the relationship
Experience using funnel data to change your behavior - when four candidates get rejected, your instinct is to investigate why, not to source a fifth
You can execute quickly across a high volume of searches while maintaining a high bar for quality, balancing speed with the judgment needed to find the right talent for highly specialized roles.
Experience working with imperfect infrastructure - you've operated without a dedicated sourcer, coordinator, or mature ops team and made it work
A history of noticing broken or inefficient workflows and doing something about them, whether through AI tools, automation, process changes, or creative problem-solving - you've improved something without being told to
Strong organization and communication skills, with the ability to keep multiple searches, stakeholders, candidates, and decisions moving in a distributed environment without sacrificing the details or the human experience
Proficiency with an ATS and the broader recruiting toolset (we use Greenhouse), and comfort experimenting with AI-powered tools to meaningfully improve recruiting quality or throughput
We don't require educational qualifications for the role - we're interested in the experience, judgment, and skills you've developed through your work.
This Role is a Great Fit If
You care deeply about the people behind every application and recognize that looking for a new role is a meaningful decision in someone’s life. You lead with empathy, communicate openly, and follow through on what you say you’ll do. Whether someone joins Netlify or not, you want them to feel that their time was respected, they were treated with care, and they had a thoughtful experience with us.
You're energized by functional variety. An unfamiliar finance role or a senior engineering search doesn't become "that's not my specialty." You get curious, ask good questions, and figure it out
You work well in an environment that resets every few months. Priorities shift, reqs change, and that doesn't throw you - you reorient and keep moving
You can move fluidly between sourcing, candidate conversations, hiring-manager partnership, data, and operational details while keeping communication clear in a remote, async environment
You approach recruiting as a strategic partnership with the business by understanding what teams need, bringing a strong recruiting perspective, and helping hiring leaders make decisions that strengthen their teams.
You're the kind of recruiter who, when something isn't working, investigates rather than simply escalating. When you're recruiting for something unfamiliar, you ask the right questions, build context quickly, and develop a point of view before moving the search forward
You've noticed inefficient systems before and done something about them. You don't need to arrive with a portfolio of automations, but you have a pattern of seeing a problem, getting curious, and experimenting your way to something better
Applying
Not sure you meet 100% of our qualifications?
Please apply anyway!
When applying please include:
A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine). We appreciate a cover letter explaining why you would enjoy working in this role at Netlify to get to know you a bit better, though this is not required and will not impact your application. Our mission is to “build a better web” and that cannot be done without a diversity of skill sets, backgrounds and thoughts.
Of everything we've ever built at Netlify, we are most proud of our team. Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know by emailing
accommodations@netlify.com
.
About Netlify
Netlify is the most popular way to build, deploy, and scale modern web applications, empowering everyone from fast moving solo developers to enterprise teams. Millions of developers and organizations rely on Netlify as their platform of choice for composing web applications that are production ready, performant, and flexible. Now, as we embrace the next era of software development, we are embedding the same fluid, intuitive experience into the Agent Experience (AX), making it just as simple for intelligent agents to understand, interact with, and act on our platform as it is for developers. Whether your user is human or machine, Netlify ensures the path from idea to URL is seamless, fast, and deeply reliable.
We are a Series D company that has raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND, and Menlo Ventures. As a fully distributed company, we aim to create a company culture where the best idea can come from anywhere and strive to be thoughtful, compassionate, and collaborative in our work. If this sounds like something you’d like to be part of, we’re excited to connect with you!
At Netlify, we are committed to a compensation philosophy that prioritizes fairness and equity, positions our employee compensation competitively in the market, recognizes and rewards performance, and takes a comprehensive approach to our rewards package. We anchor our compensation philosophy on a market-based approach, therefore salary ranges may differ depending on the labor cost in a particular location. The salary provided is in addition to robust benefits and participation in Netlify’s equity plan. Our hiring range for this role is targeted at $97,000 - $150,000 for most US-based locations and $95,000 - $143,000 CAD for most Canada-based locations. Candidates in premium markets should consult with their Talent Acquisition partner regarding location-based ranges, as they may be higher or lower than the average US range listed. The starting pay will be determined based on multiple factors, including expertise and skills, market demands, experience, internal equity, and applicable geographic location. These compensation packages and ranges are subject to change and may be modified in the future.
Location: Sydney, Australia
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
We are seeking a Partner Marketing Lead, APAC, reporting to the Global Head of Partner Marketing, to own partner marketing end to end across a region where partners are central to how Claude reaches enterprises. As our founding APAC Partner Marketing leader, you'll set the plan for the region rather than execute one set elsewhere: you'll build the operating model, carry partner pipeline goals, and turn our work with hyperscale cloud providers, global and regional systems integrators, resellers, and technology partners into a regional go-to-market motion that creates pipeline and drives adoption of Claude.
The central challenge is sequencing: ANZ, ASEAN, India, Japan, and Korea differ in their partner ecosystems, buyers, languages, and maturity. In some, local partners are the main route to enterprise customers, and India's systems integrators also deliver for customers worldwide. You'll decide where to invest first, where a global or partner-led program is enough for now, and where to wait.
This role calls for the seniority to lead a regional organization and the willingness to start hands-on with a very small team, defining the regional team plan and then hiring and managing the team as headcount opens. The role covers the whole region, including Japan, where you'll build on an established Partner Marketing presence, so that partners and sales teams experience one connected regional approach.
Key responsibilities
Set the APAC partner marketing strategy, annual plan, and investment priorities, aligned with global Partner Marketing, the regional Partnerships business plan, and APAC sales leadership
Decide which markets and partners to prioritize, in what order, and through which motions, and revisit those choices as the business changes
Represent Partner Marketing with regional and global leadership, and make clear recommendations on tradeoffs
Build the regional operating model, including planning, intake, approvals, reporting, and how global programs are adapted for local markets
Define the regional team plan and make the case for where to add capacity
Hire, manage, and develop the team as headcount opens, and set the standard for partner marketing in the region
Build a network of regional agencies and vendors to extend the team
Build joint marketing plans with priority partners, starting with hyperscale cloud providers and their co-sell and marketplace motions, alongside global and regional systems integrators, resellers, and technology partners
Equip partners to market and sell Claude on their own, with localized campaigns, content, and workshops they can run with their own teams and customers
Lead the regional partner calendar, including joint campaigns, executive engagements, workshops, partner events, and regional partner summits
Set pipeline and adoption goals with Partnerships and sales leadership, and take ownership of the results
Connect partner activity to priority accounts and open opportunities so that partner and direct sales motions reinforce each other
Build the regional pipeline of partner customer stories and public proof points
Own the regional partner marketing budget and market development funds, with strong financial discipline and a focus on return
Maximize partner co-investment and negotiate effectively with vendors
Define how success is measured, including sourced and influenced pipeline and adoption of Claude, and use results to decide where to invest and what to stop
Align the regional plan to the International Partnerships business plan, working with its leadership on overall goals and day to day with subregional and country partnerships leaders and partner managers
Work with APAC sales leaders on account priorities and where partners can help open or advance deals
Coordinate with APAC Field Marketing so that field and partner programs run from one regional plan
Work with global Partner Marketing on partners that span regions, such as cloud providers and global systems integrators, as well as Product Marketing, Customer Marketing, Communications, and Marketing Operations, and bring regional partner feedback back into their plans
Minimum qualifications
14+ years of B2B enterprise technology marketing, with significant experience in partner or channel marketing
Experience owning partner or channel marketing strategy for a region or multiple markets, including priorities and investment decisions
Experience leading marketing programs across multiple Asia-Pacific markets, with strong awareness of how those markets differ
Experience hiring and managing marketers, or clear leadership experience to build a regional team
Experience building programs with cloud providers, systems integrators, resellers, or distributors, and an understanding of co-sell and partner-led pipeline
Track record of contributing to significant pipeline or revenue goals, with strong analytics and attribution skills
Experience managing substantial marketing budgets, including partner co-funding or market development funds
Experience building programs and processes from the ground up, and willingness to do hands-on work while the team grows
Ability to work effectively with sales leaders, partner executives, and senior stakeholders, and to move priorities forward with people you don't manage
Ability to make thoughtful decisions with incomplete information, and comfort with ambiguity
Clear written and verbal communication with executive and regional audiences
Care about the societal impacts of AI and about helping organizations adopt AI responsibly
Preferred qualifications
Experience building and scaling a partner or channel marketing function in APAC at an enterprise software or cloud company
Experience leading marketing with cloud providers, systems integrators, and resellers or distributors, including owning the pipeline that came from that work
Experience managing a regional team across several APAC markets in partner or field marketing
Experience as the first partner or field marketing leader in a new region
Experience marketing AI/ML or other complex technical products to enterprises
Experience marketing with AWS, Microsoft, or Google Cloud in APAC, including co-sell and marketplace motions
Experience launching or scaling a reseller or partner program
Established relationships with partners, agencies, or industry organizations in the region
Fluency in one or more Asia-Pacific languages
Knowledge of regional regulatory and compliance requirements for marketing
Experience using Claude or other AI tools to scale marketing work
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Tbilisi, Georgia
Workplace: remote
At Infomediji, we are building the next generation of Spatial Media: a new way people experience video through interaction, multi-user presence, haptics, AI, and immersive storytelling.
DeoVR is a leading immersive streaming platform serving millions of users globally. Content creators and partners are central to this ecosystem, and we are looking for a Product Manager to make their experience simpler, clearer, and more scalable.
If you enjoy turning complex operational and technical workflows into products people genuinely enjoy using, this role is for you.
The Role
We are looking for a Product Engineer - Content Team to own the product experience for our content partners across our streaming platform.
This is a product and engineering-facing role. You will work closely with Content Partnerships, Marketing, Design, and Backend Engineering to identify friction, define the right solutions, and deliver high-impact improvements.
What You Will Do
Own and improve the end-to-end product experience for content partners, creators, and studios
Map and optimise key partner workflows, including partner applications, onboarding, content submission, publishing, status tracking, and related processes
Turn partner feedback, operational pain points, and business needs into clear product problems and prioritised solutions
Independently implement selected solutions, such as internal tools, workflow automations, integrations, prototypes, or partner-facing improvements
Work closely with Backend Engineering to define scalable systems, workflows, integrations, and self-service tools
Partner with Content and Marketing to improve partner acquisition, activation, engagement, and retention
Define product requirements, success metrics, user stories, and delivery priorities
Lead product discovery and validate opportunities through qualitative feedback, data, and market research
Own the roadmap for content-partner-facing initiatives from discovery through delivery and iteration
What We Are Looking For
Hands-on software engineering experience delivering and maintaining production applications or features
Experience working with backend services, APIs, databases, and third-party integrations
Product judgement: you can clarify an ambiguous request, identify the underlying problem, and decide what is worth building
Ability to take a solution from an initial idea through technical design, implementation, testing, and release
Experience turning complex operational processes into usable tools and workflows
Confidence working directly with users and business stakeholders to gather context, challenge assumptions, and explain technical trade-offs
Ability to investigate problems independently and collaborate effectively with Backend Engineering
High ownership, structured thinking, and comfort working with evolving requirements
Practical judgement around AI: you can identify where it adds value and evaluate the quality of its output
Fluency in English and Russian
Bonus Points
Experience with video, streaming, creator, affiliate, marketplace, or platform products
Hiring Process
HR screening (30 min)
Team Interview (1 hour)
Case Task (2-4 hours)
CEO Interview (45 min)
💼
Explore our hiring process
What We Offer
Please note: fully remote contract role. B2B only - work as an independent contractor with your own legal entity.
The chance to be part of a pioneering team in a rapidly evolving industry
Direct impact on the future of immersive media
Flexible working hours and remote-first culture
A team that values initiative, clarity, and collaboration
Access to all tools and tech you need
Unlimited DeoVR Premium
A work environment where ideas matter and people are treated with respect
Stay Connected
Join
our Facebook community
and follow updates as we advance interactive VR experiences through cutting-edge technology. Join us and step into a role where legal expertise meets innovation.
Location: San Francisco; New York
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
We're hiring a senior attorney to partner with our GTM team on enterprise deals as Baseten moves upmarket. You'll work with Sales, Security, Finance, Marketing, Eng and Product on our largest and most complex customer deals across large enterprise, regulated industries and AI-native companies.
At Baseten, commercial and product are the same thing. What we sell is inference: compute, orchestration, deployment, and optimization delivered as the production backbone for our customers' products. Closing a deal here means understanding how our product works (model deployment, data flows, multi-cloud routing, and latency and throughput) and the novel legal issues it raises. This is a role for a commercially minded product lawyer who wants to sit at that intersection.
You'll own enterprise contracting end to end, with a focus on our largest and most regulated customers, where legal is a key partner in the deal. Like everyone on this team, you'll also flex onto other work where you're needed.
RESPONSIBILITIES
Own the full lifecycle of enterprise agreements (MSAs, Order Forms, DPAs, BAAs, SLAs, security addenda, financial services addenda, NDAs) as a strong, trusted partner to Sales and GTM throughout the deal cycle
- Independently lead negotiations on our largest and most complex deals, and engage directly with customer counsel, procurement, and executive stakeholders
- Help GTM understand how our products map to legal terms, and explain complex concepts in plain language for customers, Sales and other internal teams
- Own Baseten's positions for regulated customers in healthcare, life sciences, and financial services, partnering with Security, GRC, and AI, Privacy & Governance on operational-resilience, data-protection, and upstream commitments
- Structure non-standard deals with Finance and RevOps, and help build the legal framework for GTM channels and distribution models
- Build templates, playbooks, and enablement for Legal, Sales, and supporting teams, and drive the processes that help us scale
- Partner with Sales on deal strategy and drive deal velocity: know which terms to hold, which to trade, and how to explain the difference to an AE, a customer's GC, or Baseten’s CLO
- Stay current on AI legal and regulatory developments, and recommend changes to our positions as the product, market, and law evolve
- Mentor others and help us scale the team; may assist on partnerships, M&A, and other strategic or one-off transactions
REQUIREMENTS
- JD and active bar membership in good standing
- 8+ years of commercial / technology transactions experience, including in-house experience at an AI-native, B2B SaaS, cloud, or developer-infrastructure company
- Track record negotiating complex agreements with large enterprises and regulated customers across healthcare, life sciences, financial services, retail and digital, and AI-native companies
- Working knowledge of regimes common in regulated deals (HIPAA, GDPR, CCPA, DORA and security and audit commitments), and comfort discussing them directly with customers
- Comfort working with technical products and translating how they work into clear legal positions
- Sound judgment, including making practical recommendations when the answer isn't settled and keeping precedent consistent across a fast-growing book
- Clear, direct communicator who can push back constructively without creating deal friction
- A strong partner to Sales, with a desire to build enablement and processes, mentor others, and help us scale the team
- Comfortable with high volume and significant autonomy in a lean legal function; knows when to own and when to escalate
- A desire to become a recognized thought leader in your field
NICE TO HAVE
- The ability to learn, build, and master AI tooling and systems to self-serve and operate at breakneck speed, and an interest in building the framework for how Legal uses AI workflows to streamline its work
- Experience with usage-based or committed-spend pricing
- Experience with resale, marketplace, or gateway arrangements and pass-through end-user terms
- Experience supporting international customers and cross-border deals (EMEA, APAC)
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: Portugal
Workplace: remote
Are you passionate about using the power of communication data to build intelligent, intuitive AI experiences? Do you thrive on owning a product area – from discovering what customers need to shipping it with your engineering team? If so, Intermedia’s AI & Data Product Management team is seeking a hands-on Product Manager to help deliver the next generation of AI-powered capabilities across our UCaaS and CCaaS products.
This is a role for a product manager ready to own a slice of the roadmap end to end – more ownership and customer-facing discovery than a product owner, working shoulder-to-shoulder with engineering and UX to turn ideas into products customers love.
About Intermedia
Intermedia is a leading provider of cloud-based communication and collaboration solutions, empowering over 140,000 businesses and 7,500 partners with UCaaS, CCaaS, and productivity tools. We’re committed to delivering secure, easy-to-use solutions, backed by industry-leading reliability and support. Our AI & Data team is at the forefront of innovation, leveraging the wealth of communication data generated across our platforms to develop intelligent tools and insights that drive customer success. We believe in a collaborative, hands-on approach where every team member contributes their unique skills to create products that truly make a difference. We are a roll-up-your-sleeves-and-get-into-the-details product management team where, irrespective of your position, you can contribute your skills and energies to help improve our products.
About the Role
As a Product Manager on the AI & Data team, you will own a product area within our AI portfolio, defining what to build and why, and partnering directly with engineering to deliver it. You will run discovery with customers and stakeholders, shape a prioritized roadmap for your area, write clear requirements, and see features through from concept to launch. You will use metrics and customer feedback to understand how your product is performing and where to invest next.
Your focus will be on AI-driven experiences, requiring strong analytical skills, a good sense for UI/UX and usability, and excellent communication. You will work with globally distributed teams, making effective asynchronous communication essential. This is a mid-level role ideal for someone who combines ownership and product judgment with strong, detail-oriented delivery.
You’ll help shape the strategy and roadmap for your product area and own how it gets delivered — the broader, longer-term vision for the area is set in partnership with the Senior Product Manager or team lead.
Key Responsibilities
Own the roadmap for a defined product area, balancing customer needs, business goals, and technical realities.
Run discovery with customers, stakeholders, and data to identify problems worth solving and validate solutions.
Translate opportunities into clear requirements, user stories, and acceptance criteria, and partner with engineering to deliver them.
Work closely with UI/UX to shape intuitive, high-quality experiences, coordinating prototypes and design assets.
Prioritize and maintain a healthy backlog and participate actively in Agile ceremonies.
Track product performance through metrics, customer satisfaction, and usability feedback, and act on what you learn.
Stay aware of competitive and market dynamics in your area and feed that insight into planning.
Communicate progress, risks, and timelines to stakeholders, setting and managing expectations proactively.
Collaborate with other product managers to align priorities and ensure a coherent product experience.
Requirements
Strong product sense for AI-powered features — you can reason about what LLMs and AI agents can and can’t do, and translate that into sound product decisions.
3+ years of product management experience delivering software products, ideally in a SaaS environment.
Demonstrated ownership of a product area or feature set from discovery through launch.
Strong analytical mindset, comfortable using data and customer feedback to make decisions.
Good sense for UI/UX and usability, with the ability to partner effectively with design.
Excellent communication and presentation skills, able to align engineering, design, and stakeholders.
Experience working with Scrum or other Agile frameworks alongside engineering teams.
Strong technical aptitude and problem-solving ability.
Bachelor’s degree in a relevant field, or equivalent professional experience.
Upper-intermediate or higher English proficiency, with strong asynchronous communication skills.
Would Be a Plus
Experience building customer-facing AI or data-driven products.
Familiarity with product analytics and experimentation (A/B testing, funnel and usage analysis).
Experience with UCaaS/CCaaS or other SaaS products.
Familiarity with modern AI concepts, LLMs, or machine learning workflows.
Why Join Us
You will own meaningful parts of an AI product portfolio that helps customers work smarter and more efficiently, with the autonomy to shape what gets built and the support of a passionate, cross-functional team. If you’re ready to own, build, and help shape the next wave of AI-driven communication, we’d love to hear from you.
Location: Portugal
Workplace: remote
Are you passionate about using the power of communication data to build intelligent, intuitive AI experiences? Do you thrive on owning a product area – from discovering what customers need to shipping it with your engineering team? If so, Intermedia’s AI & Data Product Management team is seeking a hands-on Product Manager to help deliver the next generation of AI-powered capabilities across our UCaaS and CCaaS products.
This is a role for a product manager ready to own a slice of the roadmap end to end – more ownership and customer-facing discovery than a product owner, working shoulder-to-shoulder with engineering and UX to turn ideas into products customers love.
About Intermedia
Intermedia is a leading provider of cloud-based communication and collaboration solutions, empowering over 140,000 businesses and 7,500 partners with UCaaS, CCaaS, and productivity tools. We’re committed to delivering secure, easy-to-use solutions, backed by industry-leading reliability and support. Our AI & Data team is at the forefront of innovation, leveraging the wealth of communication data generated across our platforms to develop intelligent tools and insights that drive customer success. We believe in a collaborative, hands-on approach where every team member contributes their unique skills to create products that truly make a difference. We are a roll-up-your-sleeves-and-get-into-the-details product management team where, irrespective of your position, you can contribute your skills and energies to help improve our products.
About the Role
As a Product Manager on the AI & Data team, you will own a product area within our AI portfolio, defining what to build and why, and partnering directly with engineering to deliver it. You will run discovery with customers and stakeholders, shape a prioritized roadmap for your area, write clear requirements, and see features through from concept to launch. You will use metrics and customer feedback to understand how your product is performing and where to invest next.
Your focus will be on AI-driven experiences, requiring strong analytical skills, a good sense for UI/UX and usability, and excellent communication. You will work with globally distributed teams, making effective asynchronous communication essential. This is a mid-level role ideal for someone who combines ownership and product judgment with strong, detail-oriented delivery.
You’ll help shape the strategy and roadmap for your product area and own how it gets delivered — the broader, longer-term vision for the area is set in partnership with the Senior Product Manager or team lead.
Key Responsibilities
Responsibilities
• Own the roadmap for a defined product area, balancing customer needs, business goals, and technical realities.
• Run discovery with customers, stakeholders, and data to identify problems worth solving and validate solutions.
• Translate opportunities into clear requirements, user stories, and acceptance criteria, and partner with engineering to deliver them.
• Work closely with UI/UX to shape intuitive, high-quality experiences, coordinating prototypes and design assets.
• Prioritize and maintain a healthy backlog and participate actively in Agile ceremonies.
• Track product performance through metrics, customer satisfaction, and usability feedback, and act on what you learn.
• Stay aware of competitive and market dynamics in your area and feed that insight into planning.
• Communicate progress, risks, and timelines to stakeholders, setting and managing expectations proactively.
• Collaborate with other product managers to align priorities and ensure a coherent product experience.
Requirements
• Strong product sense for AI-powered features — you can reason about what LLMs and AI agents can and can’t do, and translate that into sound product decisions.
• 3+ years of product management experience delivering software products, ideally in a SaaS environment.
• Demonstrated ownership of a product area or feature set from discovery through launch.
• Strong analytical mindset, comfortable using data and customer feedback to make decisions.
• Good sense for UI/UX and usability, with the ability to partner effectively with design.
• Excellent communication and presentation skills, able to align engineering, design, and stakeholders.
• Experience working with Scrum or other Agile frameworks alongside engineering teams.
• Strong technical aptitude and problem-solving ability.
• Bachelor’s degree in a relevant field, or equivalent professional experience.
• Upper-intermediate or higher English proficiency, with strong asynchronous communication skills.
Would Be a Plus
• Experience building customer-facing AI or data-driven products.
• Familiarity with product analytics and experimentation (A/B testing, funnel and usage analysis).
• Experience with UCaaS/CCaaS or other SaaS products.
• Familiarity with modern AI concepts, LLMs, or machine learning workflows.
Why Join Us
You will own meaningful parts of an AI product portfolio that helps customers work smarter and more efficiently, with the autonomy to shape what gets built and the support of a passionate, cross-functional team. If you’re ready to own, build, and help shape the next wave of AI-driven communication, we’d love to hear from you.
Location: United States
Workplace: hybrid
ABOUT INTERMEDIA
Intermedia is a leading provider of Intelligent Cloud Communications, bringing together voice, video, collaboration, contact center, AI-enabled capabilities, and security into a seamless, enterprise-grade platform. Our technology helps organizations connect smarter, work better, and stay secure—leveraging intelligence and automation to improve how businesses communicate.
At Intermedia, your voice matters. We move fast, hold ourselves accountable, and genuinely have each other’s backs. Many of our people have built long, meaningful careers here—10, 15, even 20+ years—because they’re challenged, trusted, and empowered to make an impact.
If you thrive in a high-growth, technology-driven environment and love building world-class teams, we’d love to meet you. Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s backs!
Are you ready to make your mark?
What you'll do
Reporting directly to the Chief Financial Officer based out of our corporate Headquarters in the Peninsula (San Francisco Bay Area), CA, the VP, Corporate Controller is responsible for leading Intermedia’s global accounting organization and ensuring the integrity of the company’s financial reporting and operations.
This executive will be an integral member of the CFO’s Leadership team. You will oversee accounting, GAAP financial reporting, audit, revenue accounting and operations, internal controls, and direct/indirect tax functions. As a key member of the CFO’s leadership team, this individual will provide strategic guidance and insights that support growth, operational excellence, and enterprise-wide value-creation initiatives.
What you’ll do:
Lead all global accounting operations, ensuring accurate, timely, and GAAP-compliant financial reporting. Drive a disciplined monthly, quarterly, and annual close process while maintaining a strong internal control environment. Work in partnership with the VP, Finance Transformation and VP, Strategic Finance to drive to a “zero day close”
Oversee external audits, regulatory compliance, and direct/indirect tax function
Maintain all necessary accounting policies, systems of record, and related controls. Ensure that records are maintained in accordance with generally accepted accounting principles (GAAP)
Support acquisition due diligence, integrations, and other strategic corporate initiatives
Demonstrate technical accounting expertise by proactively navigating new accounting standards and implementation to enhance the usability of the Company’s GAAP financial statements
Prepare annual financial projections (under GAAP) for P&L, Balance Sheet, and Cash Flow Statement, in partnership with Intermedia’s VP, Strategic Finance and FP&A team
Be accountable for the development and maintenance of process documentation that will provide a foundation for AI-enabled efficiency gains across the CFO organization
Partner with the CFO and Executive Leadership Team on financial strategy, business performance, and enterprise decision-wide value creation initiatives
Develop and mentor a high-performing global accounting team (including FTEs, and specialist 3rd-party providers where applicable) while fostering a culture of accountability and continuous improvement
What you'll bring
You are a thoughtful accounting and finance leader who balances technical excellence with gravitas in how you communicate with your stakeholders. You enjoy building organizations, developing people, and improving how work gets done. You bring executive presence, strong judgment, and a continuous improvement mindset, with a passion for leveraging technology to create scalable, efficient finance operations.
Proven managerial/supervisory experience, with ability to lead, guide, and mentor a team of direct reports and external 3rd-party specialist advisors
Exceptional analytical, critical thinking, and problem solving skills
Excellent written and verbal communication skills, with demonstrated ability to produce executive-ready written deliverables
Excellent organizational skills
Demonstrated experience supporting businesses through periods of rapid international expansion
Intellectual curiosity, especially with respect to the application of AI, machine learning, and automation to financial, accounting, and operational processes
Team player mindset; willing to pitch in as needed in support of colleagues and the broader team’s objectives and success
BACKGROUND & EXPERIENCE
BS/Accounting or Finance degree from a four-year accredited university
CPA (inactive is fine)
15+ years progressive accounting management experience with some Big-Four experience
Industry experience - Software, SaaS, Unified Communications and/or Telecom
Strong expertise in U.S. GAAP, financial reporting, internal controls, and audit leadership
Solid working knowledge of SOX compliance requirements
Strong experience in accounting for consolidations and other business combinations
Experience with international and multi-currency accounting
Experience managing debt / a leveraged capital structure
Experience partnering with executive leadership to support business growth and operational excellence
Proven success building and developing high-performing teams
Bonus points
MBA or other relevant Master’s Degree
Certified Management Accountant (CMA) credential
A belt (of some color) in Lean Six Sigma
Project Management Professional (PMP) certification
Expertise in U.S. and international telecommunications, sales, and use tax matters
You are able to give a compelling example of how you’ve architected a Chart of Accounts to create competitive and strategic advantage for your company
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Location: United Kingdom
Workplace: hybrid
Talent Partner - EMEA Technical Recruiting
Location: UK
About Intermedia
Intermedia is a leading provider of Intelligent Cloud Communications, bringing together voice, video, collaboration, contact center, AI-enabled capabilities, and security into a seamless, enterprise-grade platform. Our technology helps organizations connect smarter, work better, and stay secure—leveraging intelligence and automation to improve how businesses communicate.
At Intermedia, your voice matters. We move fast, hold ourselves accountable, and genuinely have each other’s backs. Many of our people have built long, meaningful careers here—10, 15, even 20+ years—because they’re challenged, trusted, and empowered to make an impact.
If you thrive in a high-growth, technology-driven environment and love building world-class teams, we’d love to meet you.
About the Role:
We are seeking a Talent Partner with 2-6 years of recruiting experience, including hands-on exposure to technical hiring, to join our collaborative global recruiting team. This is an opportunity to help scale Intermedia across EMEA while continuing to build your own expertise in technical recruiting and global talent acquisition.
You will partner with experienced recruiters, HR Business Partners, and hiring leaders to support hiring primarily across the UK and Portugal, with flexibility to assist in other EMEA and global markets as needs evolve. You will own searches, learn our business and technical landscape, and contribute ideas, market insight, and disciplined execution as we grow. This role is well suited to a recruiter with strong fundamentals who is eager to deepen their technical hiring capability and gain broader experience helping a global technology company scale.
What you will be doing:
Help scale the business by owning full-cycle technical recruiting, primarily across the UK and Portugal, with flexibility to support other EMEA and global needs.
Recruit for roles across engineering, cloud infrastructure, security, DevOps, product, and AI-adjacent disciplines supporting our Intelligent Communications platform.
Build knowledge of Intermedia's products, technologies, teams, and business goals so you can confidently engage and assess technical talent.
Partner closely with the greater recruiting team, HR Business Partners, and Hiring Managers, seeking context, feedback, and subject-matter expertise when needed.
Develop and execute thoughtful sourcing strategies using LinkedIn Recruiter, direct sourcing, referrals, market mapping, targeted campaigns, and appropriate AI-assisted tools.
Build and maintain qualified, engaged pipelines across multiple geographies and time zones.
Lead structured candidate screens, assess alignment with role requirements, and provide clear recommendations to Hiring Managers.
Deliver an outstanding candidate experience and represent Intermedia's culture and employer brand with professionalism and care.
Partner with Hiring Managers on intake, search strategy, interview design, structured evaluation, and timely decision-making.
Share market insight and recruiting data that help leaders understand talent availability, competition, and potential adjustments to the search.
Serve as a consistent point of contact for candidates throughout the recruiting lifecycle, ensuring transparency and timely communication.
Track and communicate recruiting activity, pipeline health, conversion, time to slate, and hiring outcomes.
Use data and feedback to improve sourcing, screening, stakeholder partnership, and overall recruiting effectiveness.
Continue developing knowledge of technical talent markets across EMEA, including SaaS, cloud communications, UCaaS, CCaaS, and related sectors.
Recognize when right-to-work, immigration, sponsorship, or country-specific questions require support and engage the appropriate HR Business Partner or subject-matter expert.
Coordinate reference checks and other final-stage recruiting steps as required.
What you will bring to the role:
Required
BA/BS degree or equivalent experience
2-6 years of proven technical recruiting experience, with a strong track record of success in full-cycle recruiting success, leveraging AI-driven tools to source, engage, and close top technical talent
Demonstrated experience recruiting for technology-driven and AI-enabled organizations, preferably within SaaS, cloud communications, UCaaS, CCaaS, or related industries
Ability to quickly learn and clearly articulate complex technical and AI-related roles, technologies, and business needs
Some experience leveraging AI-powered recruiting tools for sourcing, screening, pipeline management, or recruiting analytics
Strong sense of urgency with the ability to balance speed, quality, and candidate experience
Results-oriented mindset with a history of meeting or exceeding hiring goals and performance metrics
Comfort partnering with senior leaders and highly technical hiring managers
Ability to operate effectively in a fast-paced, high-growth, and sometimes ambiguous environment
Excellent written and verbal communication skills
Collaborative, proactive, and solutions-oriented approach with a positive, can-do attitude
Preferred
Experience within SaaS, UCaaS, CCaaS, telecommunications, cloud infrastructure, or AI organizations.
Experience sourcing across the UK and Europe.
Knowledge of technical hiring markets and talent communities.
Experience supporting high-growth technology organizations.
Success Measures
Qualified candidates generated
Pipeline strength and diversity
Time-to-slate
Hiring manager satisfaction
Candidate engagement rates
Strategic talent pipeline development
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Location: United States
Workplace: remote
Product Lead – Healthcare Solutions
Location:
US, Remote
Reports to:
SVP, Product Management
About You
You are a healthcare technology product leader. You’ve spent years building or shaping solutions that operate inside real-world provider workflows—understanding how clinicians, front-desk staff, billing teams, and administrators actually get work done.
You’ve worked in or alongside EHR, practice management, patient engagement, or healthcare IT platforms in a product leadership capacity. You’ve translated messy operational realities into clear product requirements—and shipped solutions that integrate into existing systems and deliver measurable value.
You understand how independent physician practices, specialty clinics, multi-location provider groups and large healthcare orgs operate. You know where EHRs and practice management systems such as Epic, Cerner, Athenahealth, eClinicalWorks, NextGen, AdvancedMD, and others fit—and where they create friction.
You have a strong point of view on how AI is transforming healthcare—not as hype, but as applied workflow automation, intelligent assistance, and operational leverage. You are comfortable going deep into integration architecture, compliance constraints, and AI-driven workflow design.
You are commercially aware but product-led. You think in terms of platform scalability, extensibility, and long-term differentiation—not one-off features. You’re energized by building a vertical strategy within a product organization and shaping something that can become a category leader.
Experience in Unified Communications (UCaaS) or Contact Center (CCaaS) is a strong plus.
About Intermedia
Intermedia is redefining customer experience for SMBs and mid-market organizations through AI-powered cloud communications and CX solutions delivered via our trusted partner ecosystem.
We are building a new model for how work gets done in vertical industries—combining
AI Assistants
that enhance human productivity with
AI Agents
that automate workflows across voice, chat, messaging, and back-office processes.
In healthcare, this means more than modern phone systems. It means AI-powered patient engagement, intelligent routing, automated appointment follow-ups, workflow orchestration across EHR and practice systems, and real-time assistance that increases staff throughput while preserving the human connection that care depends on.
Our focus is on small- to mid-size healthcare orgs, including independent physician practices, specialty clinics, and multi-location provider groups that need enterprise-grade capabilities without enterprise complexity. We are already winning in healthcare—but we are investing to go deeper by tailoring our AI-powered communications platform to the specific workflows, compliance requirements, and operational challenges of the SMB healthcare market.
This is an opportunity to shape how AI transforms healthcare communications in an underserved segment ready for meaningful innovation.
About The Role
We are seeking a Product Lead – Healthcare Solutions to lead the healthcare vertical within the Product organization. Reporting to the SVP of Product Management, this role is responsible for defining and driving the healthcare product strategy, roadmap priorities, and vertical platform capabilities.
This is a strategic and hands-on role. You will define where and how Intermedia wins in healthcare, translate vertical needs into scalable product capabilities, and work cross-functionally to bring those capabilities to market.
You will operate as the healthcare product leader—deeply embedded in product strategy, architecture direction, and execution—while influencing GTM alignment across sales, marketing, and partner channels.
What You Will Be Doing
Market & Vertical Strategy
Define Intermedia’s healthcare product strategy with a deep understanding of provider workflows, EHR/practice management ecosystems, compliance requirements (HIPAA, HITRUST), and operational constraints.
Clearly articulate where Intermedia fits in the healthcare technology stack—and where we create differentiated value.
Identify high-impact AI use cases across patient engagement, care coordination, scheduling, intake, follow-ups, and administrative workflows.
Develop a scalable approach to verticalization that strengthens our platform without fragmenting it.
Product Leadership
Own the healthcare-related product roadmap in partnership with Product Management and R&D, prioritizing initiatives that accelerate growth and deepen vertical differentiation.
Define healthcare-specific platform capabilities, including AI Assists, AI Agents, workflow automation layers, and integration frameworks.
Drive integrations with EHR, practice management, CRM, and telehealth systems relevant to the SMB provider space.
Ensure solutions address real-world challenges in patient engagement, care coordination, compliance, and operational efficiency.
Partner closely with Engineering, UX, and Architecture to ensure solutions are elegant, compliant, scalable, and extensible.
Translate customer and market insights into structured product requirements and measurable outcomes.
Cross-Functional Alignment & GTM Enablement
Partner with Product Marketing to develop clear healthcare positioning and messaging grounded in product truth.
Support the development of healthcare-specific sales enablement materials, playbooks, and competitive insights.
Align with Sales and Channel teams to ensure product strategy supports scalable growth in the target provider segment.
Build and maintain strategic relationships with relevant healthcare technology partners and ecosystem players.
What You Will Bring to the Role
10+ years of experience in healthcare technology product leadership, ideally spanning EHR, practice management, patient engagement, or healthcare communications workflows.
Deep understanding of independent physician practices, specialty clinics, and multi-location provider groups.
Proven ability to translate complex healthcare workflows into shipped product capabilities and integrations.
Strong grasp of AI-driven trends in healthcare, particularly around patient engagement, intelligent assistance, and operational automation.
Experience leading cross-functional teams and aligning stakeholders around a vertical product strategy.
Ability to engage executive stakeholders, technical buyers, clinicians, and operational leaders with credibility and clarity.
Bonus Qualifications
Experience bringing healthcare-specific solutions to market within a SaaS, UCaaS, or CCaaS organization.
Experience integrating with leading SMB-focused EHR or practice management platforms.
Familiarity with enterprise health systems is a plus, but primary experience serving independent and mid-sized provider organizations is preferred.
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities—without regard to race, gender, sexual orientation, age, disability, veteran status, or any other status protected by law. Intermedia is proud to be an Equal Opportunity Employer and we’re committed to fostering an inclusive and supportive workplace.
Location: Kyiv, Ukraine
Workplace: remote
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
What you'll do:
Drive sales of digital advertising solutions to both new and existing clients.
Prospect, source, and close deals with brands and media agencies.
Consult clients on campaign planning, digital media strategies, and performance optimization.
Understand clients’ marketing objectives and recommend solutions to achieve measurable results.
Deliver against sales targets while ensuring an exceptional client experience.
Partner with account managers for smooth campaign launches and ongoing client support.
Conduct market research, track competitor activities, and attend industry events to generate new business opportunities.
Accurately forecast sales performance and revenue on a weekly, monthly, and annual basis.
Resolve client issues efficiently, tactfully, and proactively to ensure long-term satisfaction.
What you need for this role:
Bachelor’s degree or higher in Business, Economics, Social Sciences, or similar.
3+ years of sales experience managing large strategic accounts.
Strong understanding of online advertising, analytics, and social media platforms.
Proven track record of driving revenue and building long-term client relationships.
Comfortable navigating complex client and agency dynamics.
Exceptional project management skills and ability to handle multiple priorities.
Excellent communication skills in Ukrainian and English, both internally and externally.
Positive, proactive, and motivated to exceed targets consistently.
What will make us really love you:
You’re genuinely excited about digital marketing and sales, and it shows in everything you do.
You take ownership of your work, solve problems creatively, and never settle for “good enough.”
You bring positive energy to your team and inspire those around you to perform at their best.
You’re proactive, adaptable, and thrive in a fast-paced, evolving environment.
You combine commercial drive with excellent relationship-building skills—clients and colleagues love working with you.
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
#ALEPH
Location: United States (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
The Opportunity:
As a Manager of Solutions Engineering for Commercial at Grafana Labs, you will be responsible for all aspects of building and managing a team of high-performing Solution Engineers. You will own the regional build-out with your sales leader counterparts, adopting existing OSS Specific GTM strategies and developing new ones as needed. You’ll work with your Customer Experience counterparts to ensure that your customers are successful after the sale, in their adoption and roll-out of Grafana products through professional services, support, training, and customer success. You’ll work with marketing to drive community and adoption programs in the region designed to broaden the adoption of both OSS and commercial/cloud versions of our products. You’ll also work closely with Product Management and Engineering to ensure that we are constantly delivering value to our customers by influencing the roadmap, based on your customers and team feedback, as well as leveraging your own experience in the Monitoring and Observability space. All of this will be required for you to hit and then exceed your region's financial targets and ultimately, our company's goals. Your impact will be felt globally when the job is done well.
What You’ll Be Doing:
Attract, recruit, ramp, and mentor a team of great Presales SE’s from diverse backgrounds and experiences.
Get the best out of your team with a coaching mindset and lead from the front approach. Adopting a player/coach mentality will be critical here, ensuring that you balance your field responsibilities with the needs of your team.
This role requires you to lead from the front! Executive sponsorship of key accounts in the region will be key to your success. The right candidate will be a thought leader to customers and internally within Grafana Labs.
Direct the bulk of your day-to-day work based on guidance and goals from your leadership, owning the planning, actions and outcomes of the region.
Partner with Sales leadership on top of funnel programs, marketing initiatives and community/company events to drive awareness of Grafana’s brand and the problems we help solve.
Understanding your key customers’ strategies for adoption of Grafana technologies and developing programs and collateral to enable them to be successful.
Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering
Own and report on the quarter over quarter cadence of your team while they help prospects evaluate our software with discovery, demonstrations, key stakeholder interviews, workshops and technical validation, including POVs and Mutual Account Plans
Own your teams PG plan in partnership with your sales and sales leader counterparts, helping build pipeline for new logo targets
What Makes You a Great Fit:
Located on the West Coast
5+ years in the high tech industry having held roles such as Developer, Sales Engineer/Architect, Manager, etc.
Direct experience mentoring, developing people and managing performance over time.
Experience in Open Source selling or Cloud first/Product led sales go to market motion a big plus.
Direct experience implementing and/or executing a formal sales methodology, Command of the Message, qualification frameworks like MEDDPICC.
Direct experience selling monitoring/data/visualization products.
Direct experience in DevOps (IaC, CI/CD, GitHub Actions, etc) a plus
Proven ability to own a book of business, direct your own and your team's work and initiatives to exceed your quarterly targets.
Proven ability to work with sales leader counterparts
Compensation & Rewards
In the US, the OTE (On-Target Earnings) compensation range for this role is $234,000 - $278,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Abu Dhabi, United Arab Emirates
Workplace: remote
You will lead analytics for the
Services
cluster — the set of domains that protect trust, safety, and quality across every interaction on our platform. This is where the integrity of the marketplace is safeguarded and where millions of passengers and drivers experience inDrive as a safe and reliable place to be. Your teams will span five closely connected areas:
Watchdocs
(driver document verification and work with the compliance base),
Trust & Safety
(everything related to trust and safety in rides — incidents and safety features),
Customer Support
(both the product tooling for handling user requests and the automation of that work, plus WFM analytics of support agents' performance),
Customer Experience
(Voice-of-the-Customer feedback and connecting satisfaction metrics such as CSAT/DSAT to business metrics), and
Antifraud
(protecting rides, transactions, ratings, and more from abuse across inDrive).
You will build and manage a team that partners closely with
product, operations, support, and compliance
to turn a large volume of behavioral, operational, and feedback signals into decisions that reduce risk and improve experience at the same time. From detecting and quantifying fraud across rides and transactions, to measuring the real business impact of safety features and support automation, to linking customer-feedback metrics (CSAT/DSAT) with core business outcomes — your work will define how the company balances protection, cost, and user satisfaction.
In this role, you will act as a
strategic partner
to product and business leaders, as well as to Trust & Safety and Compliance stakeholders — shaping the analytics agenda for the Services cluster, defending its strategy in front of senior leadership, and building scalable processes, metrics, and standards that make trust and safety measurable across the whole platform.
Key Responsibilities
Own the
analytics strategy and roadmap
for the Services cluster (Watchdocs, Trust & Safety, Customer Support, CX, Antifraud), align it with company-level priorities, and defend it in front of senior leadership
Build, grow, and develop a
team of 11+
(analysts) — hiring, mentoring, and setting quality standards across the cluster
Lead
Antifraud analytics
: detect and quantify fraudulent behavior across rides, transactions, and ratings; evaluate the effectiveness of anti-fraud rules and models and their trade-off with false positives
Drive
Trust & Safety analytics
: measure incident rates, evaluate the impact of safety features, and help prioritize initiatives that reduce risk for passengers and drivers
Oversee
Customer Support analytics
: assess support tooling and automation effectiveness, contact-rate drivers, resolution quality, and WFM analytics for agent capacity and performance
Lead
CX analytics
: connect Voice-of-the-Customer metrics (CSAT/DSAT) to business outcomes such as retention and revenue, and turn feedback into prioritized product and operational actions
Guide
Watchdocs analytics
: the document-verification funnel, compliance coverage, and the balance between compliance rigor and a smooth driver onboarding experience
Define and
standardize metrics, definitions, and monitoring
across the cluster; ensure data quality in partnership with DWH, DS, and Engineering
Establish best practices in
experimentation (A/B testing), causal inference, forecasting, and effect measurement
across the team
Partner cross-functionally at the
company level
(Product & Tech & Business, DWH, DS, Engineering) and act as a trusted advisor to Head / Director / C-suite stakeholders
Skills, Knowledge and Expertise
6+ years of experience in data or product analytics, preferably in tech, ride-hailing, marketplace, or platform businesses
2+ years of people management, leading teams of 10+ people, including other managers or team leads
Strong expertise in SQL and Python (or R), with a solid foundation in statistics and experimentation (A/B testing, causal inference)
Proven ability to translate large volumes of behavioral, operational, and feedback data into decisions that balance risk, cost, and user experience
Experience partnering with senior stakeholders (Head / Director / C-suite) and forming and defending strategy at the company level
Proficiency in BI tools (Tableau, Looker, Redash, or similar)
Strong communication skills and the ability to present complex findings clearly to both technical and non-technical audiences
English proficiency at B2 or higher for international collaboration
Nice to Have
Hands-on experience in one of the Services domains — Trust & Safety, Antifraud, Customer Support / WFM, CX / Voice-of-the-Customer, or compliance
Experience with fraud / risk modeling, anomaly detection, or safety analytics
Familiarity with text / sentiment analysis for customer-feedback data
Experience scaling analytics across multiple countries and verticals
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries
Develop your professional skills with access to mentoring, career consulting, and learning programs
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects
Work alongside people who take initiative, speak openly, and challenge themselves to grow
Improve your language skills through co-financed courses and internal speaking clubs
Final benefits may vary depending on the location.
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Location: London
What you will do as a Customer Engineer
The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting within the GTM organization and reporting to a Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey.
Key Responsibilities
Technical Validation:
Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure - DNS, CDN, Zero Trust, Network Security, Workers - to fit-for-purpose Cloudflare architectures and bespoke solutions. . Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations. Deliver tailored technical presentations, architectural diagrams, and demonstrations that show how Cloudflare solves specific performance, security, and reliability challenges. Proactively address complex technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle. Take accountability for a suitable solution deployment strategy (Customer, Partner or Cloudflare Professional services) being an integral part of all proposals.
Customer Adoption & Value Realization:
Provide oversight to technical onboarding and implementation, but not execute the implementation, serving as the primary executive and engineering contact for the customer. Design structured migration and onboarding blueprints tailored to the customer’s environment (e.g. DNS migrations, Zero Trust rollouts, WAF tuning guidance), and act as the lead consultant for customer engineering teams, walking them step-by-step through configuration best practices. Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. Proactively monitor customer health scores and telemetry to ensure rapid time-to-value, resolve integration bottlenecks, and reduce deployment risk.
Commercial Accountability & Expansion:
Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. Be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives.
Trusted Advisory:
Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion. Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence. Identify potential deployment risks or integration bottlenecks early, and provide remediation strategies to de-risk customer outcomes.
AI Orchestration & Workflow Automation:
Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, basic telemetry monitoring, and internal/external documentation, reclaiming your time for strategic customer advisory.
Education & Enablement:
Partner closely with the Enablement Team to design, build, and govern technical resources. Define, document, and educate both internal teams and customers on deliverables such as Standard Operating Procedures (SOPs), architectural best practices, and technical guides to continuously raise the technical baseline across the organization.
Minimum Qualifications
Experience: Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling).
Architectural Mindset: Ability to white-board, design, and articulate complex enterprise network and security architectures clearly.
Consultative & Advisory Skills: Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives.
Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.
Technical Breadth: We do not expect every candidate to be an expert in every domain. Qualified candidates will demonstrate depth in at least three of the technical areas below:
Internet fundamentals: Deep understanding of how the Internet works, including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), and SSL/TLS.
Security: Expertise in the security of Internet properties, including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE concepts.
Performance: Expertise in the performance of Internet properties, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3.
AI Proficiency: Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation to augment everyday CE workflows.
Coding/Scripting: Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages to write custom integration scripts, API connectors, and edge computing functions.
Developer Platform Fluency: Experience designing, building, deploying or scaling applications using RESTful/GraphQL APIs, SDKs, webhooks, and developer tooling in cloud-native environments. Familiarity with infrastructure-as-code (Terraform, Pulumi), CI/CD pipelines, and observability for developer-led deployments.
Strongly Preferred Qualifications (The "Good-to-Haves")
Technical Enablement: Track record of creating and delivering technical enablement - workshops, code samples, documentation, or developer onboarding - that accelerates customer adoption of complex platforms.
Applied AI Knowledge: Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.
Regulatory Knowledge: Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
Hyperscaler / Digital Native Background: Talent coming out of hyperscalers, digital natives, distributed systems environments, or startups is strongly valued for its deeper cloud fluency and advanced architecture depth.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
УдалённоСША; We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences; Candidates in premium markets should consult with their Talent Acquisition partner regarding location-based ranges, as they may be higher or lower than the average US range listed
leadSydney, Australia
УдалённоTbilisi, Georgia
ГибридSan Francisco; New York
УдалённоseniorPortugal
УдалённоseniorPortugal
ГибридUnited States
ГибридUnited Kingdom; Build and maintain qualified, engaged pipelines across multiple geographies and time zones
УдалённоleadUnited States
УдалённоKyiv, Ukraine
УдалённоseniorГеография найма не уточнена
United States (Remote)
УдалённоAbu Dhabi, United Arab Emirates
seniorГеография найма не уточнена
seniorSingapore - Remote; Spain - Remote; United Kingdom - Remote