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Location: Canada (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: The Finance Systems team is seeking an experienced Netsuite Systems Manager with strong functional and IT support experience to join the team. In this individual contributor role you will be responsible for administration, configuration, and support for our Netsuite ERP system and associated Finance Business Systems. Additionally, you will be a Finance Systems thought leader and champion of best IT/functional practices, IT General controls, and process improvement automation. Reporting directly to Sr Director of Finance Systems, you will collaborate closely with Business Application, Sales Operations, IT, and our Finance team. This position is 100% remote. What You’ll Be Doing: Netsuite System Administration Own day-to-day operations of NetSuite, and other Finance Business systems including hands on user support and troubleshooting. Administer and support the NetSuite ERP system, focusing on Financial, Advanced Revenue Management (ARM), and Zone billing module Perform system configuration, customization, upgrade and maintenance along with compliance in change management, ITGC, and SDLC processes. Develop and maintain workflows, custom fields, and scripts. Manage NetSuite integrations with other business systems. Oversee user access management, SOD Reviews, and annual/quarterly review process to resolve segregation of duties conflicts. Oversee the governance, change management, end to end maintenance including general ledger accounts, cost centers, products, and any other necessary structures to support the reporting needs of key stakeholders. Manage ticketing system for tracking open cases/change request to resolution Optimize system settings, workflows, and customizations for maximum efficiency. Ensure data integrity and compliance with SOX regulations. Provide training and support to end-users. Program Management Manage/Configure finance transformation projects focusing primarily on the order to cash cycle, encompassing Lead/Opportunity, Contract Management, Quoting/CPQ, Order Management, Revenue Recognition, Billing, Credit, Collections/Disputes, and Cash Application processes. Collaborate with cross-functional teams such as Sales, Legal,Engineering, Finance and IT to gather requirements and implement solutions that enhance business processes. Identify, scope, and prioritize projects based on business needs. Develop detailed project plans, including approach, timelines, milestones, and resources, ensuring on-time and within-budget project delivery. Define data-driven frameworks and processes to identify, measure, and manage program success, focusing on business value, including benchmarking. Ensure procedures, processes, and proper change controls are followed on all production changes and implementation projects Work with sales operations and biz app teams on system enhancements. Dashboard Creation and Reporting Utilize NetSuite's native tools and our very own Grafana dashboard to create high-performing dashboards tailored to Finance needs. Develop reports and visualizations to provide actionable insights from finance data. What Makes You a Great Fit: Bachelor’s Degree or higher in computer Science, information technology, accounting, finance or a related field. 6+ years of progressive experience with as a Finance System Administrator with Netsuite  and financial systems tools such as Zip, Avalara, Expensify etc Hands-on IT support experience, including troubleshooting and resolving functional & technical issues. Experience with data migration, data mapping, and data integration within Netsuite including the Advanced Revenue Management (ARM) module including Zone and Company billing module,and  Salesforce integration. Administrator-level knowledge of privileged access, content groups, multiple charts of accounts, dynamic approval chains, custom objects, tax codes, tolerances, custom workflows, supplier configuration, and report building Knowledge of ITGCs and experience working in SOC, ISO, and SOX compliant environments Demonstrated experience integrating accounting systems with Salesforce / SFDC, ideally including CPQ and experienced level with Netsuite Advanced Revenue Management (ARM) Experience with project management concepts and tools such as Github, Monday.com and Miro. Sharp analytical skills coupled with the ability to troubleshoot complex system issues with ease Knowledge of core accounting processes such as order to cash, procure to pay, record to report. Highly motivated with the ability to work in a rapidly changing global and remote environment You work well in both a team environment and independently Excellent communication skills with the ability to speak cross-functionally Compensation & Rewards: In the United States, the Base compensation range for this role is $ 150,000 - $180,000 CAD. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: United States (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: The Finance Systems team is seeking an experienced Netsuite Systems Manager with strong functional and IT support experience to join the team. In this individual contributor role you will be responsible for administration, configuration, and support for our Netsuite ERP system and associated Finance Business Systems. Additionally, you will be a Finance Systems thought leader and champion of best IT/functional practices, IT General controls, and process improvement automation. Reporting directly to Sr Director of Finance Systems, you will collaborate closely with Business Application, Sales Operations, IT, and our Finance team. This position is 100% remote. What You’ll Be Doing: Netsuite System Administration Own day-to-day operations of NetSuite, and other Finance Business systems including hands on user support and troubleshooting. Administer and support the NetSuite ERP system, focusing on Financial, Advanced Revenue Management (ARM), and Zone billing module Perform system configuration, customization, upgrade and maintenance along with compliance in change management, ITGC, and SDLC processes. Develop and maintain workflows, custom fields, and scripts. Manage NetSuite integrations with other business systems. Oversee user access management, SOD Reviews, and annual/quarterly review process to resolve segregation of duties conflicts. Oversee the governance, change management, end to end maintenance including general ledger accounts, cost centers, products, and any other necessary structures to support the reporting needs of key stakeholders. Manage ticketing system for tracking open cases/change request to resolution Optimize system settings, workflows, and customizations for maximum efficiency. Ensure data integrity and compliance with SOX regulations. Provide training and support to end-users. Program Management Manage/Configure finance transformation projects focusing primarily on the order to cash cycle, encompassing Lead/Opportunity, Contract Management, Quoting/CPQ, Order Management, Revenue Recognition, Billing, Credit, Collections/Disputes, and Cash Application processes. Collaborate with cross-functional teams such as Sales, Legal,Engineering, Finance and IT to gather requirements and implement solutions that enhance business processes. Identify, scope, and prioritize projects based on business needs. Develop detailed project plans, including approach, timelines, milestones, and resources, ensuring on-time and within-budget project delivery. Define data-driven frameworks and processes to identify, measure, and manage program success, focusing on business value, including benchmarking. Ensure procedures, processes, and proper change controls are followed on all production changes and implementation projects Work with sales operations and biz app teams on system enhancements. Dashboard Creation and Reporting Utilize NetSuite's native tools and our very own Grafana dashboard to create high-performing dashboards tailored to Finance needs. Develop reports and visualizations to provide actionable insights from finance data. What Makes You a Great Fit: Bachelor’s Degree or higher in computer Science, information technology, accounting, finance or a related field. 6+ years of progressive experience with as a Finance System Administrator with Netsuite  and financial systems tools such as Zip, Avalara, Expensify etc Hands-on IT support experience, including troubleshooting and resolving functional & technical issues. Experience with data migration, data mapping, and data integration within Netsuite including the Advanced Revenue Management (ARM) module including Zone and Company billing module,and  Salesforce integration. Administrator-level knowledge of privileged access, content groups, multiple charts of accounts, dynamic approval chains, custom objects, tax codes, tolerances, custom workflows, supplier configuration, and report building Knowledge of ITGCs and experience working in SOC, ISO, and SOX compliant environments Demonstrated experience integrating accounting systems with Salesforce / SFDC, ideally including CPQ and experienced level with Netsuite Advanced Revenue Management (ARM) Experience with project management concepts and tools such as Github, Monday.com and Miro. Sharp analytical skills coupled with the ability to troubleshoot complex system issues with ease Knowledge of core accounting processes such as order to cash, procure to pay, record to report. Highly motivated with the ability to work in a rapidly changing global and remote environment You work well in both a team environment and independently Excellent communication skills with the ability to speak cross-functionally Compensation & Rewards: In the United States, the Base compensation range for this role is $ 148,000 - $178,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: San Francisco Workplace: OnSite OVERVIEW The Workplace Experience team powers and connects the workday for all Perplexity employees across our global offices. We are hospitality and experience-driven at the core. We are made up of People people, meaning that we love supporting each other and all of the People in our workplace. We take on the good and the bad with optimism and with a positive, kind approach to solving problems, dealing with the obstacles handed to us, and proactively creating good around us. We think about each moment through the lens of our colleagues (our customers) so that we can create thoughtful and memorable experiences no matter what task we have at hand. Our San Francisco office of approximately 200+ seats is located in SOMA. The SF Sr. Workplace Coordinator will be a part of the global Workplace team, and will be responsible for all office operational, coordination, and administrative tasks while cultivating a beautiful, positive, and productive workplace.     WHAT YOU’LL DO - Keep the SF office running in partnership with the Workplace Coordinator, covering day-to-day reception, operations, vendor relationships and services, employee health and safety compliance, and facility maintenance - Create a wonderful workplace experience for employees, visitors, recruits, customers and vendors, keeping the office tidy, clean, organized and polished throughout the day - Open and close the office daily (8:30am - 5:00pm), and be on site when no one else is for special projects, maintenance or moves - Administer SF office access and visitor management, including badge setup and removal, guest registration and building-security lists, in partnership with Physical Security and IT - Manage team mail and deliveries, from small packages to large and freight deliveries, by triaging, distributing and keeping it all organized - Manage inventory and order all office and kitchen supplies while tracking spend and working within the office budget, and help remotely with supply ordering for small neighboring offices - Build relationships with building management, maintenance and cleaning staff, and external parties such as contractors and suppliers, including quality control, vendor accountability and delivering feedback - Manage vendor and contractor paperwork and logistics, including insurance certificates, contractor access and freight elevator bookings - Help coordinate design and construction projects and act as the on-site contact - Own the SF and Palo Alto workplace ticket queue, triaging, resolving and routing requests in a kind and timely manner and keeping requesters updated through close - Own SF office communications and documentation, including the office guide or wiki, Slack announcements to employees and leaders, and building notices - Organize, monitor and communicate facility and building safety preparedness to employees - Produce thoughtful and inclusive office experiences and events, working with the Workplace team to stay consistent with other offices and the global strategy - Visit the Palo Alto office as needed to support on-site operations, supplies and employee requests - Help with ad-hoc projects when time allows, and contribute in ways beyond this high-level overview of the role     WHAT YOU BRING - 5-7 years of experience working in facilities, workplace operations, office administration, or hospitality fields - Proficiency with G-Suite Products or the ability to learn software quickly - Excellent organization, planning and prioritization skills - Exceptionally strong ownership and can-do attitude with an operational mindset - Comfortable working autonomously, juggling multiple tasks under tight deadlines, switching gears at the drop of a hat, and having a “no task too small” mentality - Willingness to jump in where needed, picking up projects and checking things off lists even when it lands on your plate unexpectedly - Excellent written, non-verbal, and verbal communication skills; the ability to work well with various personality types, and are receptive to feedback...all while maintaining a high degree of professionalism and confidentiality - Genuine passion for supporting others and a contagiously positive attitude - The capability to anticipate others' needs and act with patience, kindness, and firmness - An eye for detail with regards to all things from process to projects to space to events - The ability to maintain a professional and kind game face even when things aren’t going as planned or desired; a propensity for problem solving quickly and quietly - A solid sense of self awareness and the desire for feedback to adapt and grow

Location: San Francisco Workplace: OnSite OVERVIEW The Workplace Experience team powers and connects the workday for all Perplexity employees across our global offices. We are hospitality and experience-driven at the core. We are made up of People people, meaning that we love supporting each other and all of the People in our workplace. We take on the good and the bad with optimism and with a positive, kind approach to solving problems, dealing with the obstacles handed to us, and proactively creating good around us. We think about each moment through the lens of our colleagues (our customers) so that we can create thoughtful and memorable experiences no matter what task we have at hand. Our San Francisco office of approximately 200+ seats is located in SOMA. The SF Sr. Workplace Coordinator will be a part of the global Workplace team, and will be responsible for all office operational, coordination, and administrative tasks while cultivating a beautiful, positive, and productive workplace.     WHAT YOU’LL DO - Keep the SF office running in partnership with the Workplace Coordinator, covering day-to-day reception, operations, vendor relationships and services, employee health and safety compliance, and facility maintenance - Create a wonderful workplace experience for employees, visitors, recruits, customers and vendors, keeping the office tidy, clean, organized and polished throughout the day - Open and close the office daily (8:30am - 5:00pm), and be on site when no one else is for special projects, maintenance or moves - Administer SF office access and visitor management, including badge setup and removal, guest registration and building-security lists, in partnership with Physical Security and IT - Manage team mail and deliveries, from small packages to large and freight deliveries, by triaging, distributing and keeping it all organized - Manage inventory and order all office and kitchen supplies while tracking spend and working within the office budget, and help remotely with supply ordering for small neighboring offices - Build relationships with building management, maintenance and cleaning staff, and external parties such as contractors and suppliers, including quality control, vendor accountability and delivering feedback - Manage vendor and contractor paperwork and logistics, including insurance certificates, contractor access and freight elevator bookings - Help coordinate design and construction projects and act as the on-site contact - Own the SF and Palo Alto workplace ticket queue, triaging, resolving and routing requests in a kind and timely manner and keeping requesters updated through close - Own SF office communications and documentation, including the office guide or wiki, Slack announcements to employees and leaders, and building notices - Organize, monitor and communicate facility and building safety preparedness to employees - Produce thoughtful and inclusive office experiences and events, working with the Workplace team to stay consistent with other offices and the global strategy - Visit the Palo Alto office as needed to support on-site operations, supplies and employee requests - Help with ad-hoc projects when time allows, and contribute in ways beyond this high-level overview of the role     WHAT YOU BRING - 5-7 years of experience working in facilities, workplace operations, office administration, or hospitality fields - Proficiency with G-Suite Products or the ability to learn software quickly - Excellent organization, planning and prioritization skills - Exceptionally strong ownership and can-do attitude with an operational mindset - Comfortable working autonomously, juggling multiple tasks under tight deadlines, switching gears at the drop of a hat, and having a “no task too small” mentality - Willingness to jump in where needed, picking up projects and checking things off lists even when it lands on your plate unexpectedly - Excellent written, non-verbal, and verbal communication skills; the ability to work well with various personality types, and are receptive to feedback...all while maintaining a high degree of professionalism and confidentiality - Genuine passion for supporting others and a contagiously positive attitude - The capability to anticipate others' needs and act with patience, kindness, and firmness - An eye for detail with regards to all things from process to projects to space to events - The ability to maintain a professional and kind game face even when things aren’t going as planned or desired; a propensity for problem solving quickly and quietly - A solid sense of self awareness and the desire for feedback to adapt and grow

Location: London Workplace: Hybrid Why loveholidays? We’re on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease and unmissable value for their next getaway. Our trailblaze together culture is what drives our success, powered by our people and the way they work. Using progressive technology, we drive cutting-edge innovation and improve how our customers discover, book and experience their holidays. You’ll have the opportunity to accelerate your growth through meaningful challenges, new experiences and the freedom to shape your own path. You’ll create impact for our future by taking ownership, contributing to shared goals and helping shape what comes next, all as part of our enhanced international community of talented, collaborative and passionate teams. The difference you’ll make You’ll sit in the Commercial Finance team, reporting to the VP Commercial Finance. You’ll work closely with senior operational and commercial leaders across the organisation as a dedicated financial co-pilot to evaluate growth opportunities, manage capital deployment, and guide strategic decision-making. Together, the team will design financial frameworks, process analytics, and robust commercial models that directly drive our competitive advantage and long-term performance. Commercial Finance sits within our Enablement function, providing the expertise, structure and challenge that help loveholidays operate at its best. Through clear frameworks, trusted partnerships and practical guidance, we support better decisions, manage risk and create strong foundations for sustainable growth. Your day-to-day: - Act as a trusted financial co-pilot to leadership teams, providing insightful analysis, commercial evaluation, and constructive challenge to drive optimal business outcomes. - Understand and translate performance drivers, connecting operational metrics with trading performance to deliver actionable insights and commercial recommendations. - Build influential relationships across business functions, embedding yourself to become the go-to expert for financial matters, deal structuring, and strategic negotiations. - Develop and own robust financial frameworks for major investment initiatives, managing the process from initial financial due diligence and business case preparation through to post-investment review. - Evaluate risk and build business cases, collaborating with cross-functional teams to structure commercial arrangements and present recommendations to executive leadership. - Establish tracking and performance reporting to monitor capital deployment against budget, evaluate deal performance, and measure overall strategy effectiveness. Your skillset: - Qualified Accountant (ACA, ACCA, CIMA or equivalent) with post-qualification experience in commercial finance or FP&A. - Demonstrable success in a commercial finance business partnering or FP&A role, ideally within a fast-paced, high-growth environment. - Experience working with high volumes of complex data with the aptitude to distil granular detail and convey simple, clear insights to stakeholders. - Comfortable with ambiguity and thrives on the challenge of building out new processes and capabilities in a 'greenfield' setting. - Clear understanding of key profitability levers, commercial deal structures, and financial governance. - Exceptional communication skills with a proven ability to influence, support, and constructively challenge senior non-finance leaders. The interview journey: 1. Intro with a member of the Talent Acquisition team - 30 mins 2. 1st stage with Hiring Manager - 45 mins 3. Final stage with key stakeholder/s including a task to present, in office - 1 hour Perks of joining us: - Company pension contributions at 5% - Individualised training budget for you to learn on the job and level yourself up - Discounted holidays for you, your family and friends - 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum - Ability to buy and sell annual leave - Access to our electric vehicle salary sacrifice scheme - Cycle to work scheme, season ticket loan and eye care vouchers   Our commitment to inclusion At loveholidays, we focus on creating an inclusive environment where everyone can contribute, grow and succeed. We value the different perspectives, experiences and ideas each person brings, because they help us work better together, challenge our thinking and make stronger decisions. As we continue to grow and evolve, we want everyone to feel supported and able to do their best work. We’re also committed to making our hiring process accessible, so please let our Talent Acquisition team know if you need any adjustments at any stage.

Подбор персонала Сейчас мы в поисках кандидатов для нашего партнера на позицию — "HR-менеджера в отдел продаж" Обязанности: Полное HR-сопровождение отдела продаж (диагносты) ; Построение воронки найма с нуля;

Location: Hamburg adjoe builds the technologies behind mobile apps growth and monetization. With our core product Playtime Arcade, we’ve become the global leader in rewarded advertising, an ad unit built on a simple premise: users earn real in-app rewards for engaging with new apps. The result is one of the most effective value exchanges in adtech, connecting advertisers and publishers with over 770 million users annually. Ensuring Authenticity for Billions of Daily Rewards Industry reports suggest 25 percent of global mobile ad spend is lost to fraudulent activities like click farms, fake installs, SDK spoofing, and emulator farms. At adjoe, we define our platform through trust and proactive engineering. We build high-performance defenses that guarantee accurate reward attribution, ensuring every interaction is authentic. This creates a sustainable value exchange that empowers our partners to grow with confidence. The Anti-Fraud team develops systems that detect and prevent malicious activity at scale. Our custom Android and iOS SDKs analyze device integrity for modifications like Xposed frameworks, Magisk modules, and jailbroken devices. Supporting these, Go microservices and DynamoDB deliver millisecond-level responses, while Kafka and SQS process billions of daily events in real time. This infrastructure protects publisher margins and ensures a trustworthy platform for all users. YOUR MISSION & WHO WE ARE LOOKING FOR: - AdTech Domain & Anti-Fraud Core Requirement You bring a solid foundation in the AdTech ecosystem (publishers, advertisers, SDK attribution, monetization) and direct exposure to cheating in mobile games. Joining our Anti-Fraud Operations unit, you will act as the primary technical PoC for Support, Sales, and BI teams, owning complex fraud escalations and translating business edge cases into technical fixes. - Investigative Mindset & Root-Cause Analysis You possess eagle-eyed curiosity and an investigative, hacker mindset. When publisher margins drop, external platforms (iOS/Android) shift, or campaigns misbehave, you won't wait for step-by-step instructions—you will connect messy clues, reproduce exploit scenarios, and trace non-obvious fraud patterns to their source. - AI-Empowered Big Data Interrogation You will leverage AI tools alongside Trino SQL, ScyllaDB, and DynamoDB to rapidly query and analyze billions of daily telemetry events. You will direct AI to accelerate complex data analyses, build models, and surface bad actors in real time without getting bogged down in manual query assembly. - Observability, Profiling & Microservice Debugging You will monitor platform health and debug system anomalies using Kibana, Grafana, and Go profiling tools like Pyroscope and pprof. You will trace real-time pipeline bottlenecks and API glitches across Kafka, SQS, and Go microservices to catch bugs or platform misconfigurations. - Cross-Functional Fraud Mitigation & Pragmatic Engineering You bring a functional software development background in backend engineering (preferably Go) alongside experience with AWS cloud infrastructure, allowing you to comfortably navigate backend code logic. Collaborating with Backend, Mobile, and Data Science teams, you will use AI to draft clean code fixes, propose new detection rules, and take full responsibility for deploying verified mitigations that protect publisher margins. 🌎 WE WELCOME APPLICATIONS FROM TALENT WORLDWIDE AND PROVIDE RELOCATION SUPPORT TO HAMBURG, GERMANY FOR THOSE READY TO JOIN OUR TEAM. What’s in It for You? At adjoe, you’re not here to just close JIRA tickets, you’re helping build the infrastructure behind one of the most impactful platforms in adtech. The systems you work on will reach hundreds of millions of users and power billions of decisions every day. - Go Big. Own projects with impact on 770M users and push adtech boundaries. - Move Fast. Ship solutions multiple times a day, learn from results, and keep momentum. - Be Direct. Solve problems openly and collaborate across teams. - Thrive Together. Grow with a diverse, global team of people from over 40 different countries that learn from each other. - Have Fun. Celebrate wins, enjoy daily victories, and bring your energy. We welcome applications from people who will contribute to the diversity of our company.

Location: New York, NY (HQ); Remote (Canada); Remote (US) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Getting paid is still one of the most manual parts of running a business. Finance teams chase invoices over email, match payments to invoices by hand in spreadsheets, and close the books late because cash data is scattered across banks, payment processors, and ERPs. Ramp's Accounts Receivable team is building the system that automates all of it, from the moment an invoice is sent to the moment cash is reconciled in the general ledger. We own the full receivables lifecycle: invoicing, collections, payments, cash application, and accounting sync. We're looking for a senior backend engineer to own core pieces of that system. The work sits where hard engineering problems meet real money: matching messy payment data to the right invoices, keeping ledgers correct to the cent, and syncing reliably with the accounting systems our customers depend on. You'll own projects end to end, from design through production, and work closely with product and design to turn complex finance workflows into software that just works. WHAT YOU’LL DO - Build the payment-matching systems that automatically apply incoming ACH, wire, card, and check payments to the right invoices, even when payment details are incomplete or inconsistent - Design accurate data models where every dollar is traceable from invoice to payment to general ledger - Build two-way integrations with ERPs like NetSuite and QuickBooks that stay consistent through retries, partial failures, and edits on either side - Build collections workflows that help businesses get paid faster without hurting their customer relationships - Own projects from problem definition and technical design through launch, monitoring, and iteration - Raise the engineering bar through design reviews, code reviews, and mentorship WHAT YOU’LL NEED - Product sense: you care about the customer problem, not just the ticket, and you push back when the spec is wrong - Experience designing and operating production backend systems, including APIs, data models, and asynchronous workflows - Strong system design judgment and the ability to balance speed, correctness, reliability, and simplicity - A track record of independently owning complex projects and shipping high-quality software - Strong communication skills and a collaborative approach to technical decisions NICE TO HAVES - Experience with invoicing, billing, payments, accounting, or other financial workflows - Experience building integrations that keep data consistent across systems - Experience improving reliability and operational visibility in a growing product BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Singapore About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The Role We're looking for an Engineering Manager for Network Infrastructure to own delivery of network infrastructure initiatives in APAC. This is not a role for someone who only coordinates tickets and status. It is a role for someone with an engineering skeleton: a person who has built, operated, broken and recovered things, and can earn the trust of SREs, SWEs, network engineers, and security and platform teams. We are at the early stage of our APAC expansion, so at first you will be hands-on: reviewing designs, stepping into incidents, and writing code or automation when the team needs it, with a high degree of independence from the European teams. As the organisation grows, the scope of the role will grow with it. You own delivery. You will make important cross-team initiatives land: defining scope, aligning owners, exposing risks, driving decisions, tracking dependencies, and making sure we ship useful outcomes instead of half-finished initiatives. The job is not done when the technical pieces exist. It is done when engineers trust the tool, the NOC actually uses the workflow, alerts are actionable, runbooks are real, and the new way becomes the default way. You stay technical. You don't need to be the deepest expert in every area, but you should be technical enough to understand real trade-offs: why rollback is not optional, why "just automate it" can create a bigger blast radius, why SLOs without ownership are decoration, and why network device CI/CD is very different from deploying a stateless service. You can read a design doc, challenge missing assumptions, notice unclear failure modes, and help the team turn a vague but important problem into an executable plan. This is a high-leverage role in an early-stage and fast-scaling network infrastructure organisation. Many important systems are being built now: automation, observability, reliability standards, provisioning flows, operational safety, and cross-site consistency. You won't be maintaining a mature machine from the sidelines. You'll help shape how the machine works. Your responsibilities will include: Set the engineering bar: code quality, design review, on-call and incident management practices, and operational standards Own end-to-end delivery of cross-team network infrastructure initiatives in APAC, from a vague problem statement to an executable plan to adoption Define scope and success criteria, align owners across SRE, SWE, network, security, platform and data center teams, and drive decisions to closure Review designs and technical proposals, challenge missing assumptions, and surface failure modes, dependencies and risks early Stay hands-on where it matters: step into incidents, write code or automation, and unblock the team Drive adoption: make sure tools and workflows become the default way of working, with real documentation, runbooks and feedback loops Keep stakeholders, including the European teams, informed with clear, honest status and coordinate across time zones Turn operational pain and engineering input into a clear, prioritized backlog We expect you to have: 7+ years of experience in software, SRE, network or infrastructure engineering, including experience leading cross-team technical initiatives A real engineering background: you have built and operated production systems and can earn the trust of deeply technical teams Ability to read design docs and technical proposals, understand trade-offs, and ask sharp questions about reliability, rollback, blast radius and failure modes Strong understanding of infrastructure fundamentals (Linux, networking, automation, CI/CD) at the level needed to hold your own in technical discussions Proven ability to drive decisions and create clarity in ambiguous, fast-changing environments Excellent written and verbal communication, including documenting plans and decisions and influencing smart technical people Ability to work independently in an early-stage environment and to build processes from scratch Professional working proficiency in English (spoken and written) and comfort working across time zones It will be an added bonus if you have: Experience with network infrastructure: network automation, observability, or network device lifecycle management Experience with SLO/SLI frameworks, incident management, or production readiness processes Experience with CI/CD or change management for network or other high-blast-radius infrastructure Experience building a team from scratch or launching a new engineering hub Experience with secrets and access management, firmware rollout or fleet-wide operational initiatives Hands-on engineering contributions (code, tooling, automation) alongside management work Knowledge of the APAC network landscape (carriers, IX, regional connectivity and regulatory specifics) Examples of initiatives your team may own: A user and secrets management system for network infrastructure, including robot-user lifecycle, safe key/password rotation, revocation, break-glass access, mixed agent/push-based device support, and integration with existing secrets backends An SLO framework for network services and components, including SLIs, SLOs, dashboards, alerts, ownership, tiering, and a clear link between reliability targets and engineering investment CI/CD for network devices, where configuration changes, validation, staged rollout, rollback, and blast-radius control become disciplined and repeatable instead of manual and risky Fleet-wide operational initiatives such as firmware consistency, device lifecycle hygiene, observability coverage, monitoring quality, alert ownership, or production readiness for new network capabilities Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: Kuala Lumpur, Malaysia Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents. You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future. What You’ll Be Doing Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations. Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification). Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements. Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams. Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction. Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements. Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume. Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them. Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users. Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas. If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up. What We Look For In You Experience & Industry Knowledge 5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services. Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes. Experience working with or leading offshore support teams in a high-growth or regulated environment. Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops. Skills & Competencies Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management. Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams. Operationally minded — you're a problem-solver who can turn user pain points into action plans. Process-driven — capable of designing and implementing SOPs and knowledge base content. Excellent communicator — able to distill regulatory complexity into practical CS guidance. Analytical — confident using data and KPIs to improve customer outcomes and support operations. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Singapore, Singapore OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents. You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future. What You’ll Be Doing Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations. Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification). Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements. Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams. Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction. Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements. Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume. Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them. Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users. Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas. If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up. What We Look For In You Experience & Industry Knowledge 5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services. Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes. Experience working with or leading offshore support teams in a high-growth or regulated environment. Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops. Skills & Competencies Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management. Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams. Operationally minded — you're a problem-solver who can turn user pain points into action plans. Process-driven — capable of designing and implementing SOPs and knowledge base content. Excellent communicator — able to distill regulatory complexity into practical CS guidance. Analytical — confident using data and KPIs to improve customer outcomes and support operations. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Remote Workplace: Remote About Eneba At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers. ABOUT YOUR TEAM Our Customer Support operation is scaling and becoming more automated. As our first dedicated Customer Support Data Analytics Engineer, you’ll sit in Operations and work hand in hand with the Customer Support team, the Head of Operations, Product, Engineering, Payments and Risk. You’ll explain why customers contact us, measure what self-service and automation actually resolve, and help the team decide what to fix first based on evidence. You’ll work with Databricks (SQL), Kustomer, QuickSight, Mixpanel, Jira and Slack, on top of an internal data layer with Claude integrated. Current focus: AI and automation in support, and building and optimising our support metric stack. RESPONSIBILITIES - Reusable data models: Build and maintain dbt models on Databricks across bronze, silver and gold layers, with tests, column documentation and incremental logic, so the next person can build on them. - Data mapping and feasibility: Know what data we have, what is missing and how it connects. Join sources that were never designed to be joined, audit contact tagging so reporting stays reliable, and judge early whether a requested metric is buildable. If it isn’t, say exactly which data is missing and what it would take to get it. - Metric design: Turn vague requests from the Customer Support team into exact metric definitions, such as repeat contact, automated deflection rate and cost per contact, and prove each one against raw data before it ships. - Dashboards and reporting: Build dashboards end to end in QuickSight and Omni (datasets, calculated fields, filters). Deliver weekly support performance packs with actionable insights and thresholds for ops managers and leadership. - Daily operations pulse: Monitor volumes, backlog, SLAs and CSAT to flag spikes early. Investigate “this number looks wrong” cases by tracing a visual back through the model to the source table. - Contact-driver and feedback analysis: Identify why customers contact us by product, spot growing issues, and analyse QA and customer feedback to surface coaching themes and process gaps. - Automation and self-service: Measure how well AI, bots and help content resolve issues, including repeat contacts and CSAT. - Root-cause partnership: Partner with Product, Payments and Risk to quantify the impact of issues and track fixes. - Planning input: Help forecast contact volume and capacity needs. REQUIREMENTS - 3+ years of experience as a Data Analytics Engineer in Customer Support, contact-centre or CX environments. - Strong SQL, dbt and hands-on experience with BI and reporting tools (we use QuickSight; Power BI, Looker or similar is fine). - Solid knowledge of customer support metrics and contact-driver analysis: CSAT, FCR, handling time, repeat contact, deflection. - Ability to turn insights into operational changes with non-technical stakeholders. - Curiosity about why customers get in touch and what would stop the issue from happening again. You care more about changing outcomes than producing dashboards. - Good written and spoken English (proficiency preferred). NICE TO HAVE - Python or text analytics on ticket data. - Experience with a support CRM’s data - Forecasting experience. - Experience evaluating chatbots or AI agents. - Background in digital goods or gaming. What it’s like to work at Eneba   *Opportunity to join our Employee Stock Options program. *Opportunity to help scale a unique product. *Various bonus systems: performance-based, referral, additional paid leave, personal learning budget. *Paid volunteering opportunities. *Work location of your choice: office, remote, opportunity to work and travel. *Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.   *Please attach CV's in English. *To find out about how we handle your personal data, make sure to check out our Candidate Privacy Notice https://www.eneba.com/candidate-privacy-notice #LI-DNP

Location: Sydney WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey is building its first Deal Desk presence in APAC, and this is the first hire. You will be the commercial subject matter expert for our APAC go-to-market teams across Australia, Japan, Korea and the wider region. You will help AEs shape, price, negotiate and closedeals, and make sure those deals are captured accurately in our quote-to-cash systems. This is a hybrid role covering deal strategy and deal operations. You will report to the Head of Deal Desk, who is based in the US, and work closely with APAC GTM leadership, RevOps, Pricing and Packaging, Legal, Finance and Product. WHAT YOU’LL DO DEAL STRATEGY - Partner with AEs at every deal stage on structure, pricing and negotiation, not just at contracting - Build scenario-based pricing models (usage projections, ARR impact, credit allotment sizing) and use product telemetry to connect customer usage to price and value - Act as the expert on Harvey’s move to consumption-based pricing, and help AEs explain it to law firm and in-house customers - Handle redlines and non-standard requests with Legal, Finance and Product;summarize and escalate approvals - Build and maintain field-facing playbooks covering what is allowed, fallback positions and approval paths - Deliver enablement to the APAC field on pricing and deal best practices - Join customer calls where you can add value - Track the commercial pulse of the region and proactively raise trends and insights to Deal Desk and GTM leadership DEAL OPERATIONS - Review, validate and process orders for accuracy, policy compliance and booking readiness - Act as the first line of support for Salesforce and CPQ quoting, approvals and opportunity hygiene - Manage and triage the regional Deal Ops ticket queue - Contribute to CRM and CPQ enhancements through requirements, UAT and rollouts of new workflows or guardrails WHAT YOU BRING - 4+ years in Deal Desk, Commercial or Sales Operations, or RevOps supporting deal construction, with hands-on experience in both strategy and operations - Experience with consumption or usage-based pricing (big data, cloud infrastructure or AI platforms are a strong plus) - Pricing models and scenario analyses you built yourself and used in live deals - Experience with Salesforce and CPQ (e.g. Salesforce CPQ, DealHub) and quote-to-cash processes - Experience delivering field enablement and creating playbooks or process documentation - Clear, concise and measured communication with AEs, executives and cross-functional partners - Calm under pressure, and able to say no while staying a trusted business partner - Comfortable working autonomously with a manager in another time zone, and thriving through constant change - Uses AI tools to work more efficiently WHY JOIN - You will be the first Deal Desk hire in APAC, joining early in Harvey’s regional growth - You will shape how Harvey prices and sells as it moves to consumption-based pricing - Strong, structured onboarding followed by real autonomy - A potential long-term path to leading Deal Desk in the region as the team grows ADDITIONAL INFORMATION - Location: Sydney, NSW (Hybrid with flexibility) - Work eligibility: Must have valid Australian work rights; Harvey does not currently offer visa sponsorship for this role WHAT WE OFFER - Structured hybrid working arrangement: 3 days in our Sydney office, 2 days working from home - Health Coverage: Fully covered private hospital insurance, plus extras for dental, optical, physio, mental health, and more. - Family & Fertility Support: Support for fertility treatments, adoption, and surrogacy through Carrot. - Retirement & Security: Comprehensive coverage designed to support your long-term well-being. - Paid Leave: Paid annual leave, sick leave, and fully paid parental leave for all parents. - Wellness & Perks: Daily in-office lunch, wellness memberships through Wellhub, and monthly commuting support. - Professional Development: Annual support for courses, certifications, conferences, and books. - Remote Work Allowance: Monthly support for home office, internet, and phone expenses. - Harvey Holiday: After four years, enjoy a four-week paid sabbatical to rest, travel, or explore new experiences. DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-EP3 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Taurus SA is looking for an IT Technician and Client Support Specialist to provide corporate IT support and first-line client support.

Location: Colombia You Are passionate about technology, wake up every morning to experiment, learn and develop new solutions! About Us At DBSync we provide the opportunity to use technology that creates innovative and next generation data integration products which helps our employees to cultivate their creativity and sense of belonging. DBSync is a leading provider for data integration and Data warehousing services for both cloud/SAAS-based-on-demand applications. We were incubated by Salesforce.com (as a part of Avankia), before getting spinned off as a separate company. DBSync provides data integration as a SAAS-based, Standalone or hosted integration at a competitive price with a plethora of benefits for business users. Our mission is to provide a strong foundation for businesses in solving complex problems and automating their workflows while acting as a pillar of support for all their data integrations needs. At DBSync we encourage innovation and creativity and our team is diverse comprising of a nice mix of cultural blends. We are a family where each talent is recognised and honed for the best of the individual and the company as a whole. We maintain a very professional, learn and excel vision with a hint of a start-up-like environment making each individual feel important and responsible with an equal opportunity to grow to the sky’s limit! If you have a spirit of enthusiasm to grow beyond horizons, a determination to work hard, confidence to achieve success and influence future visions and products and be a successful part of the next gen trend, DBSync is the place for you! Our Value System 1. We genuinely care 2. We do not waste time on manual or mundane task 3. We have a fun environment 4. We own it 5. We are experts on what we do 6. We win together DBSync has been: We have been rated 4.7 / 5 on G2. We have got around 125 reviews in 2023. Based on the reviews G2 has awarded DBSync following badges. Best Relationship– Winter 2024 Leader Americas Winter 2024 Best Results – Winter 2024 Best Usability – Winter 2024 About the Role: DBSYNC is seeking an experienced Senior Support Engineer to provide technical support for its Cloud Replication software and manage enterprise customers across the USA. The ideal candidate will have 5+ years of experience in enterprise technical support, databases, CRM/ERP integrations, and cloud and on-premises environments, with the ability to troubleshoot complex issues and deliver excellent customer service while working US Central Time business hours. Job Responsibilities: Provide L2/L3 technical support for DBSYNC Cloud Replication and enterprise data integration solutions. Manage enterprise customer relationships, troubleshoot technical issues, and ensure timely resolution of support cases. Diagnose and resolve database connectivity, data synchronization, replication failures, performance, and integration issues. Support databases, CRM platforms, ERP applications, and related enterprise systems. Troubleshoot deployments across cloud-hosted, self-hosted, and on-premises environments. Collaborate with engineering, product, and implementation teams to resolve complex technical issues. Monitor replication jobs, logs, data flows, and system performance to identify root causes. Maintain technical documentation, knowledge-base articles, and customer-facing troubleshooting guides. Proactively communicate incident updates, resolution plans, and recommendations to enterprise clients. Work with US-based customers during 8:00 AM–5:00 PM US Central Time. Coordinating with internal teams as needed. Skills and Qualifications: 5+ years of experience in technical support, software support, enterprise applications, or data integration. Strong hands-on knowledge of SQL, relational databases, database connectivity, and troubleshooting. Experience with CRM and ERP systems such as Salesforce, Microsoft Dynamics 365, Microsoft Dynamics 365 Business Central, or similar platforms. Understanding of data replication, synchronization, ETL/ELT, APIs, and integration concepts. Practical knowledge of cloud hosting platforms and on-premises infrastructure. Experience managing enterprise customers, escalations, SLAs, and critical production issues. Excellent communication, analytical, problem-solving, and customer management skills. Ability to work independently from India while supporting US enterprise customers during US Central Time business hours. Preferred qualifications Experience with SQL Server, PostgreSQL, MySQL, Oracle, or other relational databases. Familiarity with AWS, Microsoft Azure, or other cloud infrastructure. Knowledge of REST APIs, authentication, networking, firewalls, and connectivity troubleshooting. Experience with monitoring, incident management, ticketing systems, and remote troubleshooting. Previous experience supporting SaaS products or enterprise data replication solutions. Job Location: LATAM (Remote) Work Shift: U.S Shift (8 AM CST to 5 PM CST)

Location: Bengaluru, India You Are passionate about technology, wake up every morning to experiment, learn and develop new solutions! About Us At DBSync we provide the opportunity to use technology that creates innovative and next generation data integration products which helps our employees to cultivate their creativity and sense of belonging. DBSync is a leading provider for data integration and Data warehousing services for both cloud/SAAS-based-on-demand applications. We were incubated by Salesforce.com (as a part of Avankia), before getting spinned off as a separate company. DBSync provides data integration as a SAAS-based, Standalone or hosted integration at a competitive price with a plethora of benefits for business users. Our mission is to provide a strong foundation for businesses in solving complex problems and automating their workflows while acting as a pillar of support for all their data integrations needs. At DBSync we encourage innovation and creativity and our team is diverse comprising of a nice mix of cultural blends. We are a family where each talent is recognised and honed for the best of the individual and the company as a whole. We maintain a very professional, learn and excel vision with a hint of a start-up-like environment making each individual feel important and responsible with an equal opportunity to grow to the sky’s limit! If you have a spirit of enthusiasm to grow beyond horizons, a determination to work hard, confidence to achieve success and influence future visions and products and be a successful part of the next gen trend, DBSync is the place for you! Our Value System 1. We genuinely care 2. We do not waste time on manual or mundane task 3. We have a fun environment 4. We own it 5. We are experts on what we do 6. We win together DBSync has been: We have been rated 4.7 / 5 on G2. We have got around 125 reviews in 2023. Based on the reviews G2 has awarded DBSync following badges. Best Relationship– Winter 2024 Leader Americas Winter 2024 Best Results – Winter 2024 Best Usability – Winter 2024 About the Role: DBSYNC is seeking an experienced Senior Support Engineer to provide technical support for its Cloud Replication software and manage enterprise customers across the USA. The ideal candidate will have 5+ years of experience in enterprise technical support, databases, CRM/ERP integrations, and cloud and on-premises environments, with the ability to troubleshoot complex issues and deliver excellent customer service while working US Central Time business hours. Job Responsibilities: Provide L2/L3 technical support for DBSYNC Cloud Replication and enterprise data integration solutions. Manage enterprise customer relationships, troubleshoot technical issues, and ensure timely resolution of support cases. Diagnose and resolve database connectivity, data synchronization, replication failures, performance, and integration issues. Support databases, CRM platforms, ERP applications, and related enterprise systems. Troubleshoot deployments across cloud-hosted, self-hosted, and on-premises environments. Collaborate with engineering, product, and implementation teams to resolve complex technical issues. Monitor replication jobs, logs, data flows, and system performance to identify root causes. Maintain technical documentation, knowledge-base articles, and customer-facing troubleshooting guides. Proactively communicate incident updates, resolution plans, and recommendations to enterprise clients. Work with US-based customers during 8:00 AM–5:00 PM US Central Time. Coordinating with internal teams as needed. Skills and Qualifications: 5+ years of experience in technical support, software support, enterprise applications, or data integration. Strong hands-on knowledge of SQL, relational databases, database connectivity, and troubleshooting. Experience with CRM and ERP systems such as Salesforce, Microsoft Dynamics 365, Microsoft Dynamics 365 Business Central, or similar platforms. Understanding of data replication, synchronization, ETL/ELT, APIs, and integration concepts. Practical knowledge of cloud hosting platforms and on-premises infrastructure. Experience managing enterprise customers, escalations, SLAs, and critical production issues. Excellent communication, analytical, problem-solving, and customer management skills. Ability to work independently from India while supporting US enterprise customers during US Central Time business hours. Preferred qualifications Experience with SQL Server, PostgreSQL, MySQL, Oracle, or other relational databases. Familiarity with AWS, Microsoft Azure, or other cloud infrastructure. Knowledge of REST APIs, authentication, networking, firewalls, and connectivity troubleshooting. Experience with monitoring, incident management, ticketing systems, and remote troubleshooting. Previous experience supporting SaaS products or enterprise data replication solutions. Job Location: Bangalore (Remote) Work Shift: U.S Shift (6:30 PM IST to 3:30 AM IST)

Location: Salt Lake City, Utah, United States About the Role iCapital is seeking an Associate to join the Platform Technology Support team, focusing on the Insight, Learning Center, and Architect platform features. This individual has a technical skillset who desires to deliver exceptional client experience in a fast-paced, collaborative, and entrepreneurial environment. This role is highly collaborative, with a strong focus on improving iCapital’s clients' overall satisfaction, and operational processes as a team. Responsibilities Partner closely with Product Managers, Relationship Managers, Operations, and Annuities clients to configure the Insight, Learning Center, and Architect features with the specific customizations on the platform and facilitate internal user entitlements to the three features. Configure courses for access by our users, along with completing the operational configurations to enable the tools for our clients. Respond to escalations for inbound technical service queries and inquiries using the firm’s case management tool. Add education content in the Learning Center to build training courses and make resources available. File CE Credit applications and reports with external professional designations boards. Assist with the creation of processes and documentation of technical issues to support new product solutions, enhancements, and operational changes. Qualifications 2 to 5+ years of experience in a client technical support role or data entry and programing environment within a fast-paced, agile environment Bachelor’s degree is required Strong written and verbal communication skills are essential Able to thrive in a fast-paced, dynamic environment, demonstrating flexibility to quickly adjust to new challenges and priorities Technical experience including comfort with spreadsheets, business intelligence tools and an understanding of databases (experience with SQL is a plus) Experience with support ticketing tools and a strong foundation in technical troubleshooting and able to take a patient and client-centric approach to delivering technical and platform support Attention to detail and able to analyze and research systems to rectify issues and provide solutions Self-starter with a strong sense of ownership; able to work independently, prioritize effectively, and proactively drive issues through resolution Familiar with alternative investments and financial technology is preferred Benefits The base salary range for this role is $75,000 to $80,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us X: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Responsibilities Provide advanced technical support to customers via email, resolving complex technical issues related to our product and services. Troubleshoot reported issues, identifying root causes and implementing effective solutions.