Location: Georgia
About Improvado
Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like Genentech, T-Mobile, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance.
We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution.
About the role
Improvado is a marketing data platform for enterprise brands and agencies. You will own how our revenue runs and how it is measured. That covers Salesforce and the GTM tools, the path from signed contract to paid invoice, the revenue data model, and the reports leadership decides from. You work closely with the analytics team: you don’t have to build the data models yourself, but you must read them, spot what is wrong and say what to change. You work through AI agents daily, doing the work of a bigger team.
What you will do
Salesforce and GTM stack
Own Salesforce configuration, release process and user access, plus the integrations around it (Gong, Clay, Lemlist, enrichment, e-signature, lead routing).
Keep CRM data clean with guardrails that block mistakes. Manage licences and vendor renewals.
Maintain the Salesforce manual and RevOps SOPs, and train new hires.
Contract to cash
Own ARR and bookings logic (new, upsell, downsell, churn, renewals) and keep agreement, opportunity, and invoice consistent.
Run the closed-deals and billing check with Finance. Fix errors at the source and add a control so they don’t repeat.
Audit invoices, track and chase unpaid ones, and prepare quarterly commission and quota reports.
Revenue analytics and data model
Own the quarterly sales analytics pack, the CRO report, the forecast and pipeline coverage (including CS renewal inputs).
Track funnel conversion, explain why deals move, stall or slip, and keep attribution correct with Marketing.
Query ClickHouse daily, trace any number to its source, and write specs for model changes. Give each metric one documented definition and add data quality checks.
Build leadership dashboards, retire unused ones, and end every analysis with a recommendation, a number and an owner.
AI and automation
Use coding agents (Claude Code, Codex) for queries, scripts and Salesforce automation, and always verify their output.
Automate manual work (invoice and payment checks, CRM hygiene, deal-risk alerts, call analysis) and measure hours saved and errors avoided.
Ownership
Be the single RevOps contact for Sales, CS, Marketing, Finance and Product. Turn each request into a task with an owner, date and success metric.
Requirements
4-6+ years in RevOps, Sales Ops or GTM systems in B2B SaaS, with hands-on admin of a live Salesforce org.
Strong SQL and comfort in a modeled warehouse (layers, lineage, one definition per metric). dbt is a plus.
Deep knowledge of the B2B SaaS revenue cycle: funnel, pipeline, forecast, ARR, churn, renewals.
Experience running the money side: contracts, invoicing, collections, kept in sync with the CRM.
Proof you build with AI agents: something you shipped that others use.
Fluent English and clear written updates without being asked.
Nice to have
Salesforce Administrator or Advanced Administrator certification.
ClickHouse or another columnar warehouse, and any BI tool.
Salesforce development (Apex, triggers, API).
Gong, Clay, Lemlist, or workflow automation tools.
Billing, CPQ, or accounting systems.
HubSpot to Salesforce migration.
Attribution or CS health score data.
Martech or analytics company background.
What We Offer
Remote-first environment
Strong product/market fit: marketing data product for US-based enterprises
20 working days of PTO per year
US holidays and additional days off
Professional development reimbursement
Location: Spain
About Improvado
Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like Genentech, T-Mobile, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance.
We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution.
About the role
Improvado is a marketing data platform for enterprise brands and agencies. You will own how our revenue runs and how it is measured. That covers Salesforce and the GTM tools, the path from signed contract to paid invoice, the revenue data model, and the reports leadership decides from. You work closely with the analytics team: you don’t have to build the data models yourself, but you must read them, spot what is wrong and say what to change. You work through AI agents daily, doing the work of a bigger team.
What you will do
Salesforce and GTM stack
Own Salesforce configuration, release process and user access, plus the integrations around it (Gong, Clay, Lemlist, enrichment, e-signature, lead routing).
Keep CRM data clean with guardrails that block mistakes. Manage licences and vendor renewals.
Maintain the Salesforce manual and RevOps SOPs, and train new hires.
Contract to cash
Own ARR and bookings logic (new, upsell, downsell, churn, renewals) and keep agreement, opportunity, and invoice consistent.
Run the closed-deals and billing check with Finance. Fix errors at the source and add a control so they don’t repeat.
Audit invoices, track and chase unpaid ones, and prepare quarterly commission and quota reports.
Revenue analytics and data model
Own the quarterly sales analytics pack, the CRO report, the forecast and pipeline coverage (including CS renewal inputs).
Track funnel conversion, explain why deals move, stall or slip, and keep attribution correct with Marketing.
Query ClickHouse daily, trace any number to its source, and write specs for model changes. Give each metric one documented definition and add data quality checks.
Build leadership dashboards, retire unused ones, and end every analysis with a recommendation, a number and an owner.
AI and automation
Use coding agents (Claude Code, Codex) for queries, scripts and Salesforce automation, and always verify their output.
Automate manual work (invoice and payment checks, CRM hygiene, deal-risk alerts, call analysis) and measure hours saved and errors avoided.
Ownership
Be the single RevOps contact for Sales, CS, Marketing, Finance and Product. Turn each request into a task with an owner, date and success metric.
Requirements
4-6+ years in RevOps, Sales Ops or GTM systems in B2B SaaS, with hands-on admin of a live Salesforce org.
Strong SQL and comfort in a modeled warehouse (layers, lineage, one definition per metric). dbt is a plus.
Deep knowledge of the B2B SaaS revenue cycle: funnel, pipeline, forecast, ARR, churn, renewals.
Experience running the money side: contracts, invoicing, collections, kept in sync with the CRM.
Proof you build with AI agents: something you shipped that others use.
Fluent English and clear written updates without being asked.
Nice to have
Salesforce Administrator or Advanced Administrator certification.
ClickHouse or another columnar warehouse, and any BI tool.
Salesforce development (Apex, triggers, API).
Gong, Clay, Lemlist, or workflow automation tools.
Billing, CPQ, or accounting systems.
HubSpot to Salesforce migration.
Attribution or CS health score data.
Martech or analytics company background.
What We Offer
Remote-first environment
Strong product/market fit: marketing data product for US-based enterprises
20 working days of PTO per year
US holidays and additional days off
Professional development reimbursement
Location: Poland
About Improvado
Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like Genentech, T-Mobile, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance.
We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution.
About the role
Improvado is a marketing data platform for enterprise brands and agencies. You will own how our revenue runs and how it is measured. That covers Salesforce and the GTM tools, the path from signed contract to paid invoice, the revenue data model, and the reports leadership decides from. You work closely with the analytics team: you don’t have to build the data models yourself, but you must read them, spot what is wrong and say what to change. You work through AI agents daily, doing the work of a bigger team.
What you will do
Salesforce and GTM stack
Own Salesforce configuration, release process and user access, plus the integrations around it (Gong, Clay, Lemlist, enrichment, e-signature, lead routing).
Keep CRM data clean with guardrails that block mistakes. Manage licences and vendor renewals.
Maintain the Salesforce manual and RevOps SOPs, and train new hires.
Contract to cash
Own ARR and bookings logic (new, upsell, downsell, churn, renewals) and keep agreement, opportunity, and invoice consistent.
Run the closed-deals and billing check with Finance. Fix errors at the source and add a control so they don’t repeat.
Audit invoices, track and chase unpaid ones, and prepare quarterly commission and quota reports.
Revenue analytics and data model
Own the quarterly sales analytics pack, the CRO report, the forecast and pipeline coverage (including CS renewal inputs).
Track funnel conversion, explain why deals move, stall or slip, and keep attribution correct with Marketing.
Query ClickHouse daily, trace any number to its source, and write specs for model changes. Give each metric one documented definition and add data quality checks.
Build leadership dashboards, retire unused ones, and end every analysis with a recommendation, a number and an owner.
AI and automation
Use coding agents (Claude Code, Codex) for queries, scripts and Salesforce automation, and always verify their output.
Automate manual work (invoice and payment checks, CRM hygiene, deal-risk alerts, call analysis) and measure hours saved and errors avoided.
Ownership
Be the single RevOps contact for Sales, CS, Marketing, Finance and Product. Turn each request into a task with an owner, date and success metric.
Requirements
4-6+ years in RevOps, Sales Ops or GTM systems in B2B SaaS, with hands-on admin of a live Salesforce org.
Strong SQL and comfort in a modeled warehouse (layers, lineage, one definition per metric). dbt is a plus.
Deep knowledge of the B2B SaaS revenue cycle: funnel, pipeline, forecast, ARR, churn, renewals.
Experience running the money side: contracts, invoicing, collections, kept in sync with the CRM.
Proof you build with AI agents: something you shipped that others use.
Fluent English and clear written updates without being asked.
Nice to have
Salesforce Administrator or Advanced Administrator certification.
ClickHouse or another columnar warehouse, and any BI tool.
Salesforce development (Apex, triggers, API).
Gong, Clay, Lemlist, or workflow automation tools.
Billing, CPQ, or accounting systems.
HubSpot to Salesforce migration.
Attribution or CS health score data.
Martech or analytics company background.
What We Offer
Remote-first environment
Strong product/market fit: marketing data product for US-based enterprises
20 working days of PTO per year
US holidays and additional days off
Professional development reimbursement
Location: Montenegro
About Improvado
Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like Genentech, T-Mobile, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance.
We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution.
About the role
Improvado is a marketing data platform for enterprise brands and agencies. You will own how our revenue runs and how it is measured. That covers Salesforce and the GTM tools, the path from signed contract to paid invoice, the revenue data model, and the reports leadership decides from. You work closely with the analytics team: you don’t have to build the data models yourself, but you must read them, spot what is wrong and say what to change. You work through AI agents daily, doing the work of a bigger team.
What you will do
Salesforce and GTM stack
Own Salesforce configuration, release process and user access, plus the integrations around it (Gong, Clay, Lemlist, enrichment, e-signature, lead routing).
Keep CRM data clean with guardrails that block mistakes. Manage licences and vendor renewals.
Maintain the Salesforce manual and RevOps SOPs, and train new hires.
Contract to cash
Own ARR and bookings logic (new, upsell, downsell, churn, renewals) and keep agreement, opportunity, and invoice consistent.
Run the closed-deals and billing check with Finance. Fix errors at the source and add a control so they don’t repeat.
Audit invoices, track and chase unpaid ones, and prepare quarterly commission and quota reports.
Revenue analytics and data model
Own the quarterly sales analytics pack, the CRO report, the forecast and pipeline coverage (including CS renewal inputs).
Track funnel conversion, explain why deals move, stall or slip, and keep attribution correct with Marketing.
Query ClickHouse daily, trace any number to its source, and write specs for model changes. Give each metric one documented definition and add data quality checks.
Build leadership dashboards, retire unused ones, and end every analysis with a recommendation, a number and an owner.
AI and automation
Use coding agents (Claude Code, Codex) for queries, scripts and Salesforce automation, and always verify their output.
Automate manual work (invoice and payment checks, CRM hygiene, deal-risk alerts, call analysis) and measure hours saved and errors avoided.
Ownership
Be the single RevOps contact for Sales, CS, Marketing, Finance and Product. Turn each request into a task with an owner, date and success metric.
Requirements
4-6+ years in RevOps, Sales Ops or GTM systems in B2B SaaS, with hands-on admin of a live Salesforce org.
Strong SQL and comfort in a modeled warehouse (layers, lineage, one definition per metric). dbt is a plus.
Deep knowledge of the B2B SaaS revenue cycle: funnel, pipeline, forecast, ARR, churn, renewals.
Experience running the money side: contracts, invoicing, collections, kept in sync with the CRM.
Proof you build with AI agents: something you shipped that others use.
Fluent English and clear written updates without being asked.
Nice to have
Salesforce Administrator or Advanced Administrator certification.
ClickHouse or another columnar warehouse, and any BI tool.
Salesforce development (Apex, triggers, API).
Gong, Clay, Lemlist, or workflow automation tools.
Billing, CPQ, or accounting systems.
HubSpot to Salesforce migration.
Attribution or CS health score data.
Martech or analytics company background.
What We Offer
Remote-first environment
Strong product/market fit: marketing data product for US-based enterprises
20 working days of PTO per year
US holidays and additional days off
Professional development reimbursement
Location: Portugal
About Improvado
Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like Genentech, T-Mobile, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance.
We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution.
About the role
Improvado is a marketing data platform for enterprise brands and agencies. You will own how our revenue runs and how it is measured. That covers Salesforce and the GTM tools, the path from signed contract to paid invoice, the revenue data model, and the reports leadership decides from. You work closely with the analytics team: you don’t have to build the data models yourself, but you must read them, spot what is wrong and say what to change. You work through AI agents daily, doing the work of a bigger team.
What you will do
Salesforce and GTM stack
Own Salesforce configuration, release process and user access, plus the integrations around it (Gong, Clay, Lemlist, enrichment, e-signature, lead routing).
Keep CRM data clean with guardrails that block mistakes. Manage licences and vendor renewals.
Maintain the Salesforce manual and RevOps SOPs, and train new hires.
Contract to cash
Own ARR and bookings logic (new, upsell, downsell, churn, renewals) and keep agreement, opportunity, and invoice consistent.
Run the closed-deals and billing check with Finance. Fix errors at the source and add a control so they don’t repeat.
Audit invoices, track and chase unpaid ones, and prepare quarterly commission and quota reports.
Revenue analytics and data model
Own the quarterly sales analytics pack, the CRO report, the forecast and pipeline coverage (including CS renewal inputs).
Track funnel conversion, explain why deals move, stall or slip, and keep attribution correct with Marketing.
Query ClickHouse daily, trace any number to its source, and write specs for model changes. Give each metric one documented definition and add data quality checks.
Build leadership dashboards, retire unused ones, and end every analysis with a recommendation, a number and an owner.
AI and automation
Use coding agents (Claude Code, Codex) for queries, scripts and Salesforce automation, and always verify their output.
Automate manual work (invoice and payment checks, CRM hygiene, deal-risk alerts, call analysis) and measure hours saved and errors avoided.
Ownership
Be the single RevOps contact for Sales, CS, Marketing, Finance and Product. Turn each request into a task with an owner, date and success metric.
Requirements
4-6+ years in RevOps, Sales Ops or GTM systems in B2B SaaS, with hands-on admin of a live Salesforce org.
Strong SQL and comfort in a modeled warehouse (layers, lineage, one definition per metric). dbt is a plus.
Deep knowledge of the B2B SaaS revenue cycle: funnel, pipeline, forecast, ARR, churn, renewals.
Experience running the money side: contracts, invoicing, collections, kept in sync with the CRM.
Proof you build with AI agents: something you shipped that others use.
Fluent English and clear written updates without being asked.
Nice to have
Salesforce Administrator or Advanced Administrator certification.
ClickHouse or another columnar warehouse, and any BI tool.
Salesforce development (Apex, triggers, API).
Gong, Clay, Lemlist, or workflow automation tools.
Billing, CPQ, or accounting systems.
HubSpot to Salesforce migration.
Attribution or CS health score data.
Martech or analytics company background.
What We Offer
Remote-first environment
Strong product/market fit: marketing data product for US-based enterprises
20 working days of PTO per year
US holidays and additional days off
Professional development reimbursement
Location: Czech Republic
About Improvado
Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like Genentech, T-Mobile, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance.
We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution.
About the role
Improvado is a marketing data platform for enterprise brands and agencies. You will own how our revenue runs and how it is measured. That covers Salesforce and the GTM tools, the path from signed contract to paid invoice, the revenue data model, and the reports leadership decides from. You work closely with the analytics team: you don’t have to build the data models yourself, but you must read them, spot what is wrong and say what to change. You work through AI agents daily, doing the work of a bigger team.
What you will do
Salesforce and GTM stack
Own Salesforce configuration, release process and user access, plus the integrations around it (Gong, Clay, Lemlist, enrichment, e-signature, lead routing).
Keep CRM data clean with guardrails that block mistakes. Manage licences and vendor renewals.
Maintain the Salesforce manual and RevOps SOPs, and train new hires.
Contract to cash
Own ARR and bookings logic (new, upsell, downsell, churn, renewals) and keep agreement, opportunity, and invoice consistent.
Run the closed-deals and billing check with Finance. Fix errors at the source and add a control so they don’t repeat.
Audit invoices, track and chase unpaid ones, and prepare quarterly commission and quota reports.
Revenue analytics and data model
Own the quarterly sales analytics pack, the CRO report, the forecast and pipeline coverage (including CS renewal inputs).
Track funnel conversion, explain why deals move, stall or slip, and keep attribution correct with Marketing.
Query ClickHouse daily, trace any number to its source, and write specs for model changes. Give each metric one documented definition and add data quality checks.
Build leadership dashboards, retire unused ones, and end every analysis with a recommendation, a number and an owner.
AI and automation
Use coding agents (Claude Code, Codex) for queries, scripts and Salesforce automation, and always verify their output.
Automate manual work (invoice and payment checks, CRM hygiene, deal-risk alerts, call analysis) and measure hours saved and errors avoided.
Ownership
Be the single RevOps contact for Sales, CS, Marketing, Finance and Product. Turn each request into a task with an owner, date and success metric.
Requirements
4-6+ years in RevOps, Sales Ops or GTM systems in B2B SaaS, with hands-on admin of a live Salesforce org.
Strong SQL and comfort in a modeled warehouse (layers, lineage, one definition per metric). dbt is a plus.
Deep knowledge of the B2B SaaS revenue cycle: funnel, pipeline, forecast, ARR, churn, renewals.
Experience running the money side: contracts, invoicing, collections, kept in sync with the CRM.
Proof you build with AI agents: something you shipped that others use.
Fluent English and clear written updates without being asked.
Nice to have
Salesforce Administrator or Advanced Administrator certification.
ClickHouse or another columnar warehouse, and any BI tool.
Salesforce development (Apex, triggers, API).
Gong, Clay, Lemlist, or workflow automation tools.
Billing, CPQ, or accounting systems.
HubSpot to Salesforce migration.
Attribution or CS health score data.
Martech or analytics company background.
What We Offer
Remote-first environment
Strong product/market fit: marketing data product for US-based enterprises
20 working days of PTO per year
US holidays and additional days off
Professional development reimbursement
Location: Colombia
About Improvado
Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like Genentech, T-Mobile, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance.
We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution.
About the role
Improvado is a marketing data platform for enterprise brands and agencies. You will own how our revenue runs and how it is measured. That covers Salesforce and the GTM tools, the path from signed contract to paid invoice, the revenue data model, and the reports leadership decides from. You work closely with the analytics team: you don’t have to build the data models yourself, but you must read them, spot what is wrong and say what to change. You work through AI agents daily, doing the work of a bigger team.
What you will do
Salesforce and GTM stack
Own Salesforce configuration, release process and user access, plus the integrations around it (Gong, Clay, Lemlist, enrichment, e-signature, lead routing).
Keep CRM data clean with guardrails that block mistakes. Manage licences and vendor renewals.
Maintain the Salesforce manual and RevOps SOPs, and train new hires.
Contract to cash
Own ARR and bookings logic (new, upsell, downsell, churn, renewals) and keep agreement, opportunity, and invoice consistent.
Run the closed-deals and billing check with Finance. Fix errors at the source and add a control so they don’t repeat.
Audit invoices, track and chase unpaid ones, and prepare quarterly commission and quota reports.
Revenue analytics and data model
Own the quarterly sales analytics pack, the CRO report, the forecast and pipeline coverage (including CS renewal inputs).
Track funnel conversion, explain why deals move, stall or slip, and keep attribution correct with Marketing.
Query ClickHouse daily, trace any number to its source, and write specs for model changes. Give each metric one documented definition and add data quality checks.
Build leadership dashboards, retire unused ones, and end every analysis with a recommendation, a number and an owner.
AI and automation
Use coding agents (Claude Code, Codex) for queries, scripts and Salesforce automation, and always verify their output.
Automate manual work (invoice and payment checks, CRM hygiene, deal-risk alerts, call analysis) and measure hours saved and errors avoided.
Ownership
Be the single RevOps contact for Sales, CS, Marketing, Finance and Product. Turn each request into a task with an owner, date and success metric.
Requirements
4-6+ years in RevOps, Sales Ops or GTM systems in B2B SaaS, with hands-on admin of a live Salesforce org.
Strong SQL and comfort in a modeled warehouse (layers, lineage, one definition per metric). dbt is a plus.
Deep knowledge of the B2B SaaS revenue cycle: funnel, pipeline, forecast, ARR, churn, renewals.
Experience running the money side: contracts, invoicing, collections, kept in sync with the CRM.
Proof you build with AI agents: something you shipped that others use.
Fluent English and clear written updates without being asked.
Nice to have
Salesforce Administrator or Advanced Administrator certification.
ClickHouse or another columnar warehouse, and any BI tool.
Salesforce development (Apex, triggers, API).
Gong, Clay, Lemlist, or workflow automation tools.
Billing, CPQ, or accounting systems.
HubSpot to Salesforce migration.
Attribution or CS health score data.
Martech or analytics company background.
What We Offer
Remote-first environment
Strong product/market fit: marketing data product for US-based enterprises
20 working days of PTO per year
US holidays and additional days off
Professional development reimbursement
Location: Costa Rica
About Improvado
Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like Genentech, T-Mobile, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance.
We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution.
About the role
Improvado is a marketing data platform for enterprise brands and agencies. You will own how our revenue runs and how it is measured. That covers Salesforce and the GTM tools, the path from signed contract to paid invoice, the revenue data model, and the reports leadership decides from. You work closely with the analytics team: you don’t have to build the data models yourself, but you must read them, spot what is wrong and say what to change. You work through AI agents daily, doing the work of a bigger team.
What you will do
Salesforce and GTM stack
Own Salesforce configuration, release process and user access, plus the integrations around it (Gong, Clay, Lemlist, enrichment, e-signature, lead routing).
Keep CRM data clean with guardrails that block mistakes. Manage licences and vendor renewals.
Maintain the Salesforce manual and RevOps SOPs, and train new hires.
Contract to cash
Own ARR and bookings logic (new, upsell, downsell, churn, renewals) and keep agreement, opportunity, and invoice consistent.
Run the closed-deals and billing check with Finance. Fix errors at the source and add a control so they don’t repeat.
Audit invoices, track and chase unpaid ones, and prepare quarterly commission and quota reports.
Revenue analytics and data model
Own the quarterly sales analytics pack, the CRO report, the forecast and pipeline coverage (including CS renewal inputs).
Track funnel conversion, explain why deals move, stall or slip, and keep attribution correct with Marketing.
Query ClickHouse daily, trace any number to its source, and write specs for model changes. Give each metric one documented definition and add data quality checks.
Build leadership dashboards, retire unused ones, and end every analysis with a recommendation, a number and an owner.
AI and automation
Use coding agents (Claude Code, Codex) for queries, scripts and Salesforce automation, and always verify their output.
Automate manual work (invoice and payment checks, CRM hygiene, deal-risk alerts, call analysis) and measure hours saved and errors avoided.
Ownership
Be the single RevOps contact for Sales, CS, Marketing, Finance and Product. Turn each request into a task with an owner, date and success metric.
Requirements
4-6+ years in RevOps, Sales Ops or GTM systems in B2B SaaS, with hands-on admin of a live Salesforce org.
Strong SQL and comfort in a modeled warehouse (layers, lineage, one definition per metric). dbt is a plus.
Deep knowledge of the B2B SaaS revenue cycle: funnel, pipeline, forecast, ARR, churn, renewals.
Experience running the money side: contracts, invoicing, collections, kept in sync with the CRM.
Proof you build with AI agents: something you shipped that others use.
Fluent English and clear written updates without being asked.
Nice to have
Salesforce Administrator or Advanced Administrator certification.
ClickHouse or another columnar warehouse, and any BI tool.
Salesforce development (Apex, triggers, API).
Gong, Clay, Lemlist, or workflow automation tools.
Billing, CPQ, or accounting systems.
HubSpot to Salesforce migration.
Attribution or CS health score data.
Martech or analytics company background.
What We Offer
Remote-first environment
Strong product/market fit: marketing data product for US-based enterprises
20 working days of PTO per year
US holidays and additional days off
Professional development reimbursement
Location: Romania
About Improvado
Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like Genentech, T-Mobile, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance.
We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution.
About the role
Improvado is a marketing data platform for enterprise brands and agencies. You will own how our revenue runs and how it is measured. That covers Salesforce and the GTM tools, the path from signed contract to paid invoice, the revenue data model, and the reports leadership decides from. You work closely with the analytics team: you don’t have to build the data models yourself, but you must read them, spot what is wrong and say what to change. You work through AI agents daily, doing the work of a bigger team.
What you will do
Salesforce and GTM stack
Own Salesforce configuration, release process and user access, plus the integrations around it (Gong, Clay, Lemlist, enrichment, e-signature, lead routing).
Keep CRM data clean with guardrails that block mistakes. Manage licences and vendor renewals.
Maintain the Salesforce manual and RevOps SOPs, and train new hires.
Contract to cash
Own ARR and bookings logic (new, upsell, downsell, churn, renewals) and keep agreement, opportunity, and invoice consistent.
Run the closed-deals and billing check with Finance. Fix errors at the source and add a control so they don’t repeat.
Audit invoices, track and chase unpaid ones, and prepare quarterly commission and quota reports.
Revenue analytics and data model
Own the quarterly sales analytics pack, the CRO report, the forecast and pipeline coverage (including CS renewal inputs).
Track funnel conversion, explain why deals move, stall or slip, and keep attribution correct with Marketing.
Query ClickHouse daily, trace any number to its source, and write specs for model changes. Give each metric one documented definition and add data quality checks.
Build leadership dashboards, retire unused ones, and end every analysis with a recommendation, a number and an owner.
AI and automation
Use coding agents (Claude Code, Codex) for queries, scripts and Salesforce automation, and always verify their output.
Automate manual work (invoice and payment checks, CRM hygiene, deal-risk alerts, call analysis) and measure hours saved and errors avoided.
Ownership
Be the single RevOps contact for Sales, CS, Marketing, Finance and Product. Turn each request into a task with an owner, date and success metric.
Requirements
4-6+ years in RevOps, Sales Ops or GTM systems in B2B SaaS, with hands-on admin of a live Salesforce org.
Strong SQL and comfort in a modeled warehouse (layers, lineage, one definition per metric). dbt is a plus.
Deep knowledge of the B2B SaaS revenue cycle: funnel, pipeline, forecast, ARR, churn, renewals.
Experience running the money side: contracts, invoicing, collections, kept in sync with the CRM.
Proof you build with AI agents: something you shipped that others use.
Fluent English and clear written updates without being asked.
Nice to have
Salesforce Administrator or Advanced Administrator certification.
ClickHouse or another columnar warehouse, and any BI tool.
Salesforce development (Apex, triggers, API).
Gong, Clay, Lemlist, or workflow automation tools.
Billing, CPQ, or accounting systems.
HubSpot to Salesforce migration.
Attribution or CS health score data.
Martech or analytics company background.
What We Offer
Remote-first environment
Strong product/market fit: marketing data product for US-based enterprises
20 working days of PTO per year
US holidays and additional days off
Professional development reimbursement
Location: New York, New York; Manhattan, New York; Brooklyn, New York; Trenton, New Jersey; Yonkers, New york; New York City Metropolitan Area; Newark, New Jersey
Workplace: remote
Provectus is a Premier AWS partner and an Anthropic Strategic Partner, helping enterprises across Financial Services and Life Sciences design, build, and operate production AI systems. Our Forward Deployed Engineering model lets us embed with clients and deliver AI outcomes, not just advice. With offices in North America, LATAM, and EMEA, we partner with clients worldwide and are obsessed with reimagining how they operate and compete.
We are looking for an Alliances Team Lead to own and grow Provectus's most strategic partnerships: Anthropic and AWS. This is a build-and-lead role — you will create the programs for our alliances function from the ground up.
On the Anthropic side, you will run partner activation programs end to end: identify target accounts, align scope with Anthropic partner teams, coordinate delivery, and ensure funding milestones and closeout requirements are met. You will grow our standing in the Claude Partner Network and be the person inside Anthropic who advocates for Provectus.
On the AWS side, you will manage the alliance, maintaining AI and generative AI competency requirements, keeping Premier Tier standing current, and building the co-sell motion with AWS field teams. There is also an opportunity to develop early-stage partnerships with GCP and others as the ecosystem evolves.
You will lead a team and work directly with Provectus engineering, SO, and marketing leadership to turn partner programs into measurable pipeline.
Responsibilities:
Anthropic partnership
Own the Anthropic partnership end-to-end — build and scale partner activation programs, manage funded enablement engagements from scoping through completion and reimbursement.
Create repeatable playbooks for partner-funded customer activations: identify target accounts, align scope with Anthropic partner teams, coordinate delivery, and ensure funding milestones are met.
Grow Provectus's standing in the Claude Partner Network; track program changes, tier requirements, and new co-marketing opportunities.
Develop named executive relationships at Anthropic — field leadership, partner success, and product teams — who actively advocate for Provectus in joint accounts.
AWS alliance
Manage the AWS alliance day-to-day — keep Provectus current on Generative AI competency requirements, renewals, and program changes; maintain Premier Tier standing.
Build and expand co-sell motion with AWS field teams — drive opportunity registration, joint account planning, and pipeline reviews with AWS partner sellers.
Manage AWS funding programs; ensure Provectus maximises available program benefits.
Team and cross-functional leadership
Lead and develop a team of partner managers; set priorities, coach on partner engagement, and build the operating cadence for the alliances function.
Work with sales, marketing, and delivery to turn partner programs into pipeline — co-marketing campaigns, joint solution offerings, and partner-sourced revenue.
Represent Provectus at executive briefings and ecosystem events; bring relevant partner intelligence back to leadership.
Ecosystem expansion
Identify and develop early-stage partnerships with GCP and other emerging AI ecosystem players as the market evolves.
Track the competitive alliance landscape — which SI competitors hold which partner tiers, where there are white spaces Provectus can occupy.
What You Need to Succeed:
5–8+ years in technology alliances, partnerships, or channel roles, with meaningful time spent managing a hyperscaler relationship (Anthropic, AWS strongly preferred).
Direct experience with partner programs: competencies, funding programs (MDF, MAP, or similar), co-sell mechanisms, and partner portals — hands-on, not just supervisory.
Track record of building alliance programs from scratch — not just inheriting and running an existing book.
Experience leading and developing a team; comfortable setting direction and coaching without a large management structure behind you.
Comfortable operating at executive level with partners and customers, and hands-on enough to manage program mechanics personally when needed.
Strong written and verbal communication — able to translate partner programs into clear internal playbooks and joint value propositions.
Familiarity with the AI/ML ecosystem — enough to have credible conversations about implementation approaches and enterprise AI adoption challenges.
Vertical depth in Financial Services or Life Sciences — Anthropic's and Provectus's primary enterprise target markets.
Experience managing GCP, OpenAI, or other emerging AI ecosystem partnerships is preferred.
Willingness to travel (up to 40%) for customer meetings, executive briefings, onsite workshops, conferences, and other business development activities.
What success looks like:
Anthropic activation programs running as a repeatable, funded motion with a growing pipeline of customer engagements quarter over quarter.
AWS AI competency requirements current, with Premier Tier standing maintained and co-sell pipeline growing quarter over quarter.
Named executive relationships at both partners who actively advocate for Provectus in joint accounts.
An alliances team with clear ownership, operating cadence, and measurable partner-sourced revenue contribution.
About Provectus:
Provectus is an Artificial Intelligence consultancy and solutions provider, helping businesses achieve their objectives through AI and data-driven innovation organization-wide in such industries as Financial Services, Insurance, Healthcare & Life Sciences, Retail & CPG, Media & Entertainment, and Manufacturing.
We are recognized by industry analysts as a leading provider of AI solutions across key business domains.
At Provectus, we value innovation, ownership, and collaboration — and we are looking for people who want to grow with us and make an impact.
Why Join Us:
Genuine autonomy and the trust to operate in your lane without micromanagement.
World-class AI/ML delivery capability behind you — a team that can actually execute on what you sell or source.
You will shape how a fast-growing AI consultancy goes to market at a defining moment for enterprise AI adoption.
High-impact role with direct visibility to leadership.
Strong earning potential with performance-based bonuses.
Opportunity to work with cutting-edge AI and cloud solutions.
B2B contract model or full-time model.
OTE range $250k. The salary range is determined through interviews and a review of the education, experience, knowledge, skills, abilities of the applicant, and alignment with market data.
Unlimited Vacation policy.
Generous health, vision, and dental insurance.
401(K) matching plan.
Location: Philadelphia, Pennsylvania; Massachusetts; Maryland; Connecticut; Rhode Island; Delaware; New Jersey
Workplace: remote
Provectus is a Premier AWS partner and an Anthropic Strategic Partner, helping enterprises across Financial Services and Life Sciences design, build, and operate production AI systems. Our Forward Deployed Engineering model lets us embed with clients and deliver AI outcomes, not just advice. With offices in North America, LATAM, and EMEA, we partner with clients worldwide and are obsessed with reimagining how they operate and compete.
We are looking for an Alliances Team Lead to own and grow Provectus's most strategic partnerships: Anthropic and AWS. This is a build-and-lead role — you will create the programs for our alliances function from the ground up.
On the Anthropic side, you will run partner activation programs end to end: identify target accounts, align scope with Anthropic partner teams, coordinate delivery, and ensure funding milestones and closeout requirements are met. You will grow our standing in the Claude Partner Network and be the person inside Anthropic who advocates for Provectus.
On the AWS side, you will manage the alliance, maintaining AI and generative AI competency requirements, keeping Premier Tier standing current, and building the co-sell motion with AWS field teams. There is also an opportunity to develop early-stage partnerships with GCP and others as the ecosystem evolves.
You will lead a team and work directly with Provectus engineering, SO, and marketing leadership to turn partner programs into measurable pipeline.
Responsibilities:
Anthropic partnership
Own the Anthropic partnership end-to-end — build and scale partner activation programs, manage funded enablement engagements from scoping through completion and reimbursement.
Create repeatable playbooks for partner-funded customer activations: identify target accounts, align scope with Anthropic partner teams, coordinate delivery, and ensure funding milestones are met.
Grow Provectus's standing in the Claude Partner Network; track program changes, tier requirements, and new co-marketing opportunities.
Develop named executive relationships at Anthropic — field leadership, partner success, and product teams — who actively advocate for Provectus in joint accounts.
AWS alliance
Manage the AWS alliance day-to-day — keep Provectus current on Generative AI competency requirements, renewals, and program changes; maintain Premier Tier standing.
Build and expand co-sell motion with AWS field teams — drive opportunity registration, joint account planning, and pipeline reviews with AWS partner sellers.
Manage AWS funding programs; ensure Provectus maximises available program benefits.
Team and cross-functional leadership
Lead and develop a team of partner managers; set priorities, coach on partner engagement, and build the operating cadence for the alliances function.
Work with sales, marketing, and delivery to turn partner programs into pipeline — co-marketing campaigns, joint solution offerings, and partner-sourced revenue.
Represent Provectus at executive briefings and ecosystem events; bring relevant partner intelligence back to leadership.
Ecosystem expansion
Identify and develop early-stage partnerships with GCP and other emerging AI ecosystem players as the market evolves.
Track the competitive alliance landscape — which SI competitors hold which partner tiers, where there are white spaces Provectus can occupy.
What You Need to Succeed:
5–8+ years in technology alliances, partnerships, or channel roles, with meaningful time spent managing a hyperscaler relationship (Anthropic, AWS strongly preferred).
Direct experience with partner programs: competencies, funding programs (MDF, MAP, or similar), co-sell mechanisms, and partner portals — hands-on, not just supervisory.
Track record of building alliance programs from scratch — not just inheriting and running an existing book.
Experience leading and developing a team; comfortable setting direction and coaching without a large management structure behind you.
Comfortable operating at executive level with partners and customers, and hands-on enough to manage program mechanics personally when needed.
Strong written and verbal communication — able to translate partner programs into clear internal playbooks and joint value propositions.
Familiarity with the AI/ML ecosystem — enough to have credible conversations about implementation approaches and enterprise AI adoption challenges.
Vertical depth in Financial Services or Life Sciences — Anthropic's and Provectus's primary enterprise target markets.
Experience managing GCP, OpenAI, or other emerging AI ecosystem partnerships is preferred.
Willingness to travel (up to 40%) for customer meetings, executive briefings, onsite workshops, conferences, and other business development activities.
What success looks like:
Anthropic activation programs running as a repeatable, funded motion with a growing pipeline of customer engagements quarter over quarter.
AWS AI competency requirements current, with Premier Tier standing maintained and co-sell pipeline growing quarter over quarter.
Named executive relationships at both partners who actively advocate for Provectus in joint accounts.
An alliances team with clear ownership, operating cadence, and measurable partner-sourced revenue contribution.
About Provectus:
Provectus is an Artificial Intelligence consultancy and solutions provider, helping businesses achieve their objectives through AI and data-driven innovation organization-wide in such industries as Financial Services, Insurance, Healthcare & Life Sciences, Retail & CPG, Media & Entertainment, and Manufacturing.
We are recognized by industry analysts as a leading provider of AI solutions across key business domains.
At Provectus, we value innovation, ownership, and collaboration — and we are looking for people who want to grow with us and make an impact.
Why Join Us:
Genuine autonomy and the trust to operate in your lane without micromanagement.
World-class AI/ML delivery capability behind you — a team that can actually execute on what you sell or source.
You will shape how a fast-growing AI consultancy goes to market at a defining moment for enterprise AI adoption.
High-impact role with direct visibility to leadership.
Strong earning potential with performance-based bonuses.
Opportunity to work with cutting-edge AI and cloud solutions.
B2B contract model or full-time model.
OTE range $250k. The salary range is determined through interviews and a review of the education, experience, knowledge, skills, abilities of the applicant, and alignment with market data.
Unlimited Vacation policy.
Generous health, vision, and dental insurance.
401(K) matching plan.
Location: London
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
At Checkout.com http://Checkout.com, we create marketing that moves people to choose our products, builds a brand where great marketers want to work, and fuels the growth of our business.
We’re looking for a GTM Engineer to join Marketing and help transform how we work internally. You’ll design and build AI-assisted workflows, agents and integrations that reduce manual effort, improve how information moves across the team and give marketers more time to focus on high-value work.
Marketing Operations Team owns our marketing technology and tools, and the automation that supports go-to-market execution across our channels. This role works alongside Marketing Operations, with a different starting focus: improving the internal processes, workflows and systems that help Marketing plan and deliver its work. The aim is to 10x our impact.
This is a hands-on technical role in a marketing team. You’ll spend around 70% of your time building: understanding how work gets done, finding where it is manual or breaking down, and shipping practical solutions. You’ll partner closely with Marketing Operations to make sure what you build fits our existing tools and standards.
You’ll work across Marketing, in close partnerships across Marketing Operations, Commercial AI Transformation and the AI Centre of Excellence. You’ll bring a clear technical point of view on what is scalable and reliable, while making sure the systems you build are useful to the people who need them.
HOW YOU’LL MAKE AN IMPACT
FIND THE PROBLEMS WORTH SOLVING
Work with teams across Marketing to understand their processes and the work behind their requests. Map workflows, identify manual effort, duplicated work, missing context and avoidable errors, then prioritise opportunities based on their potential value. You’ll use your creativity and judgement rather than simply build to a ticket.
BUILD AI-ASSISTED WORKFLOWS AND INTEGRATIONS
Create and ship agents, automations, skills and integrations that make internal marketing work easier. You might use Claude Enterprise, Copilot Studio, Clay, MCP connectors, coding agents or other tools across our marketing stack. Work with Marketing Operations when a solution involves our marketing technology or channel tools.
MAKE INTERNAL MARKETING WORK MORE EFFICIENT
Build workflows that help teams do the work behind marketing more efficiently, from briefing, research and insight gathering to planning, content development and hand-offs. Connect information and tools so people spend less time on repetitive coordination and more time on work that needs their expertise. Partner with Marketing Operations where workflows touch marketing technology or channel execution.
BUILD SYSTEMS PEOPLE CAN RELY ON
Design beyond the individual task. Consider the data, context, tools, users, hand-offs, controls and feedback loops a workflow needs to work well. Identify where information is missing, where an agent needs better direction or where teams need support to use and improve the system.
HELP MARKETERS BUILD WITH AI
Work alongside marketers to show what is possible and help them use AI with confidence. Create reusable patterns, skills, playbooks and guardrails so teams can solve more problems themselves and repeat good practice.
TEST, LEARN AND IMPROVE
Prototype and test workflows, learn from how people use them, and improve or retire them based on the results. Identify design, security, privacy, brand and scale risks early, and follow our AI governance and review processes.
KEEP UP WITH THE TOOLS
Stay curious about new models, coding tools, connectors and agent patterns. Be able to explain which tools are right for a particular job and why, whether you’re comparing Claude, ChatGPT, coding agents or emerging platforms.
WHAT WE’RE LOOKING FOR
YOU BUILD THINGS
You’ve made working automations, prototypes, integrations, agents, internal tools or products, and enjoy taking a messy problem through to something people can use. Your job title matters less than what you’ve built and the value it creates.
YOU USE AI HANDS-ON
You use LLMs to get work done, not just to talk about what they could do. You’re comfortable prototyping with AI coding tools, testing different approaches, debugging and improving the result. You can show us something you’ve built with Claude, Codex, ChatGPT or another LLM platform, at work or in your own time.
YOU HAVE SOUND TECHNICAL JUDGEMENT
You can reason about systems, APIs, data flows, permissions and failure modes. You understand the difference between a promising demo and a dependable workflow. You don’t need a traditional software engineering background, but you do need to be comfortable working directly with technical tools and making sensible implementation choices.
YOU UNDERSTAND MARKETING AND GTM
You understand how demand generation, growth, customer marketing, marketing operations, sales and revenue processes connect. You’re familiar with concepts such as campaign briefs, segmentation, ABM, lead scoring, MQLs, MQAs, pipeline, attribution and lifecycle stages. You’re interested in the business outcomes behind the work.
YOU’VE WORKED ACROSS MARKETING OR REVOPS TOOLS
You’ve built or supported workflows across platforms such as Salesforce, HubSpot, Asana, Clay or similar tools. You can think across a stack rather than optimise one tool in isolation, and you’re comfortable with connectors, APIs, webhooks or MCP-style integrations.
YOU KNOW HOW TO DESIGN USEFUL WORKFLOWS AND AGENTS
You can give a workflow the context it needs, choose the right tools, define hand-offs, involve people at the right points and make outputs easy to review. You understand that an agent’s performance depends on its data and operating environment as well as the model.
YOU PRIORITISE FOR VALUE
You can judge which problems are worth solving, which should remain manual and where a simpler answer will work better. You balance speed, quality, risk, maintainability and commercial impact, and can make a clear case for what to build next.
YOU MEASURE AND IMPROVE YOUR WORK
You’re comfortable defining success measures, tracking usage and output, and deciding what to improve, stop or scale. You care about measurable gains in productivity, quality, speed or business impact.
YOU THINK IN SYSTEMS
You look for the process behind the immediate pain point. When a spreadsheet is difficult to use, for example, you’re curious about the data, decisions and hand-offs that created it, and what would make the process work better. You can hold the bigger picture while working through the details needed to ship.
YOU COMMUNICATE CLEARLY AND BRING PEOPLE WITH YOU
You can explain technical ideas to marketers, commercial leaders, Product, Engineering, Security, IT and Operations in a way that helps them make decisions. You listen well, communicate simply and influence through your work and judgement.
YOU’RE CURIOUS AND SELF-STARTING
You’re comfortable with ambiguity and motivated to learn. You’ve taught yourself new tools, built something outside your formal remit or pursued a technical interest in your own time. A personal project, prototype, automation, community contribution or other example could show us how you learn.
YOU USE AI RESPONSIBLY
You understand that marketing systems need to be accurate, secure, explainable and aligned with our brand and company standards. You know when people need to review an output, when data should not be used and when an experiment is not ready to scale.
You might come from marketing technology, marketing operations, growth engineering, RevOps, automation engineering, product, full-stack engineering or another technical role close to commercial teams. What matters most is your curiosity about marketing, your judgement about what is worth improving and your ability to build practical solutions.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: 2405 Satellite Boulevard Suite 200, Duluth, GA 30096
Come join our team!
There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.
Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!
LOCATION:
Duluth, Georgia, hybrid role- 3 days a week in the office.
JOB OVERVIEW:
The Account Manager serves as the primary day-to-day contact for employee benefits clients, delivering exceptional service and support throughout the client lifecycle. This role partners closely with Client Executives, carriers, internal departments, and clients to ensure a seamless experience while helping clients navigate benefits administration, compliance, enrollment, billing, and employee benefits programs.
What You'll Do:
Client Service & Account Management
Serve as the primary day-to-day contact for assigned clients and build strong, trusted relationships.
Partner with clients, Client Executives, and internal teams to execute comprehensive service plans.
Coordinate and support open enrollment meetings, including preparation of employee communication materials.
Complete COBRA paperwork for new group implementations and renewals.
Maintain ongoing client communication regarding benefit trends, legislative changes, and regulatory updates.
Collaborate with compliance specialists and Client Executives to support government reporting requirements and compliance initiatives.
Maintain accurate client and benefits plan information within EPIC's CRM system.
Resolve enrollment, eligibility, and basic claims issues while coordinating escalated claims with the claims department.
Research and resolve billing discrepancies and administrative concerns.
Keep Client Executives informed of client issues, concerns, and significant events.
Participate in mentorship, training, and professional development activities.
Operational Excellence
Work closely with Client Executives to prioritize activities and manage workflows effectively.
Maintain client documentation, activity logs, and agency management system records.
Communicate professionally and collaborate effectively with colleagues, clients, and carrier partners.
Stay current on industry developments, market trends, product offerings, legislation, and technology advancements.
Consistently project a professional and customer-focused image.
What You'll Bring
Working knowledge of employee benefits programs, including:
Fully insured plans
Self-funded plans
Level-funded plans
Strong proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
Excellent organizational skills with exceptional attention to detail.
Strong time management and ability to manage multiple priorities in a fast-paced environment.
Ability to work independently and collaboratively within a team setting.
Effective written and verbal communication skills.
Experience using agency management systems, HR portals, and related technology platforms.
High school diploma required; some college coursework preferred.
Minimum of 2 years of employee benefits account management experience with a brokerage, consulting firm, insurance carrier, TPA, or related organization.
Demonstrated ability to manage competing deadlines while maintaining a high level of service.
Strong professionalism, discretion, diplomacy, and ability to handle confidential information.
Licenses & Certifications
Georgia or Indiana Life & Health License, or ability to obtain within 60 days of hire.
Valid driver's license.
COMPENSATION:
The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.
WHY EPIC:
EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:
Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
We’re in the top 10 of property/casualty agencies according to “Insurance Journal”
To learn more about EPIC, visit our Careers Page:
https://www.epicbrokers.com/about/epic-careers/
.
EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
California Applicants - View your privacy rights at:
https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf
.
#LI-SG1
#Hybrid
Location: 1 City Place Drive, Suite 285, Creve Coeur, MO 63141
Come join our team!
There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.
Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!
JOB OVERVIEW:
Greyling Insurance Brokerage & Risk Consulting, a division of EPIC, is a specialty insurance brokerage and risk consulting firm focused on construction and design professionals. What differentiates us is our construction industry expertise. Our leaders have prior experience as practicing construction lawyers (in-house and outside), engineers, consultants, and underwriters – giving us a unique and unmatched insight into how A/E firms operate, deliver projects, and manage risks. With respect to insurance, we place many of our largest clients who qualify in highly profitable group captive programs that have saved millions, and we do so for more A/E firms than all other insurance brokers combined.
We’ve been so successful, that now we’re looking to grow our team!
The
Commercial Insurance Senior Account Manager
will be the primary client contact and will be expected to actively cultivate, improve and cement positive client relationships and use appropriate company resources in performing these functions. Accounts are small to middle-market accounts for architect & engineering clients. While the Senior Account Manager will work with new clients produced by others, the Senior Account Manager will not be expected to develop new business. This role offers the opportunity to take on
Team Lead
responsibilities, either upon hire based on experience or as a natural progression within the role.
WHAT WE’RE LOOKING FOR:
REQUIRED
:
Candidates with
commercial property & casualty account management experience
, preferably at least 5+ years.
Candidates with strong communication skills who enjoy being a go-to resource, are adept at handling unique situations with creative problem solving to find solutions, and who thrive on providing great customer service to internal and external clients.
Location: REQUIRED
- This is a HYBRID role; qualified candidates must be able & willing to work 3 days a week in our St. Louis, MO (Creve Coeur) office.
WHAT YOU’LL DO:
The Senior Account Manager’s main function is to provide day‐to‐day client service, manage the renewal process for existing clients, and manage the intake and establishment of new clients. A detailed list of job duties include (but are not limited to):
Handle day‐to‐day client issues and questions via phone or email including:
Answer client questions and resolve client problems
Process and follow up on cancellation notices by insurers to ensure accurate and timely resolution
Appropriately document customer service transactions
Handle changes in exposure and manage related endorsement and documentation process
Forward contract reviews to appropriate resources
Forward certificate of insurance requests to appropriate resource
Issue Auto ID Cards as needed
Create and update account information in the shared database
Claims reporting
Assist with processing of invoicing and order financing when appropriate
Proactively manage the insurance renewal and new business process in accordance with EPIC’s timing standards.
Pre‐complete insurance applications
Send request for information to clients
Follow‐up on collecting information
Submit information to insurers
Negotiate policy terms
Obtain options from competing insurers as needed
Prepare insurance proposal including analysis and comparison of options (if applicable)
and present to client (mostly via phone or web)
Prepare documentation including invoicing and confirmation of coverage
Review and email policies to clients
Use agency management system (Sagitta) as appropriate throughout the process
Job Accountability Measures
Customer satisfaction; retention
Adherence to established procedures
Timing and quality of service
Technical accuracy; attention to detail
Positive professional attitude; leadership
Proactive problem‐solving
Effective communication
Personal development
Avoidance of errors and omissions
Meet or exceed agreed‐upon goals
WHAT YOU’LL BRING:
Full knowledge of Property & Casualty lines of coverage and services
Recognize problems and respond appropriately
Able to analyze situations logically in order to draw solid conclusions
Demonstrate experience with Agency Management Systems, rating procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects
Advanced knowledge of navigating the Internet as well as various Microsoft Office programs to include Windows, Outlook, Word & Excel
Strong attention to detail and time management abilities
Strong ability to multi-task and assign priority
Ability to work effectively and efficiently both with and without direct supervision
Ability to work effectively and efficiently in a team environment as well as independently
Strong interpersonal communication skills, both written and oral
Education and/or Experience:
High school diploma or G.E.D. equivalent required. College degree preferred.
Five or more years' experience in mid-size brokerage working with commercial P&C accounts is strongly preferred
Must have working knowledge of a variety of Microsoft Office computer software applications to include word processing, spreadsheets, database, and presentation software.
Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires teamwork, demonstrated poise, tact, and diplomacy.
Certificates / Licenses:
Property and Casualty Broker License
COMPENSATION:
Compensation will be determined based on factors such as experience, skills, training, certifications, education, internal equity, and market data. This role may also be eligible for bonuses and a comprehensive benefits package.
WHY EPIC:
EPIC has over 60 offices and 4,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:
Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
We’re in the top 10 of property/casualty agencies according to “Insurance Journal”
To learn more about EPIC, visit our Careers Page:
https://www.epicbrokers.com/about/epic-careers/
.
EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
California Applicants - View your privacy rights at:
https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf
.
Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#LI-AT1
#LI-Hybrid
Location: Neenah, WI
Accounts Payable Accounting Assistant
Location: Neenah, WI | Full-time
Strengthening our nation’s power grid isn’t easy, but reliable electrical service is essential to everyday life.
Every time someone charges an iPhone, cranks up the A/C, or turns on a computer, we are busy behind the scenes making it happen.
Michels Power, Inc. is one of the largest, most sought-after power delivery contractors in the United States. We execute the entire spectrum of electrical infrastructure projects—including the construction of transmission lines and substations, the modernization of distribution systems, and the development of both Oil & Gas facilities and Renewable Energy initiatives. We also restore power after natural disasters strike.
Our work improves lives. Find out how a career at Michels Power, Inc. can change yours.
As an
Accounting Assistant
, you will be responsible for managing and processing ad hoc and material accounts payable invoices, while providing support for core accounting functions. They are responsible for processing vendor invoices accurately and on time, ensuring compliance with company policies and regulatory requirements. This role involves properly coding invoices—whether to the appropriate General Ledger (GL) accounts or job-specific codes—to ensure accurate financial reporting and cost allocation. Additionally, the position includes reconciling statements, resolving discrepancies, and maintaining detailed records to support financial audits. They often communicate with vendors and internal departments to address payment issues and maintain positive relationships, which helps keep operations running smoothly. This position requires strong attention to detail, organizational skills, proficiency in Excel, and effective communication. Adherence to tight month-end deadlines is critical to success.
Why Michels Power, Inc.?
Engineering News-Record
ranks us the
No. 1 Electrical Transmission/Distribution contractor
in the U.S.
We’re a national leader in
substation and transmission construction
with a long track record of success.
Our steady, strategic growth revolves around a commitment to quality.
We are family owned and operated.
We invest an average of
$5,000 per employee per year
in training and career development.
We perform
high-impact, essential work
that supports homes, businesses, and communities.
We believe everyone is responsible for promoting safety—regardless of title.
We’re part of the Michels family of companies—one of North America’s largest and most diversified energy and infrastructure contractors.
We offer a
comprehensive benefits
program including:
Health, Dental, and Life Insurance
Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
Short- and Long-Term Disability Insurance
401(k) Retirement Plan
Legal Assistance and Identity Theft Protection Plans
(Benefits may vary based on position and location)
Why you?
You like to surround yourself with dedicated, value-driven people.
You thrive on new challenges and evolving technologies.
You think “we’ve always done it this way” is not a good enough reason.
You want to know your efforts are recognized and appreciated.
You like making your own decisions—with the right support.
You want to be part of a team that improves lives through essential infrastructure.
What it takes:
High School Diploma or General Education Diploma (GED), 1-3 years of related experience, or an equivalent combination of education and experience
Proficient in Microsoft Office Suite
Desired Qualifications:
Prior experience in the construction industry
Join a company that powers progress. Be a part of Michels Power, Inc.—where you don’t just build projects, you build a career.
#LI-RR1
AA/EOE/M/W/Vet/Disability
https://www.michels.us/website-user-privacy-policy/
Location: Athens
Workplace: Hybrid
About the company:
KIEFER is building Greece's integrated AI ecosystem. From renewable energy infrastructure and AI systems to robotics and enterprise applications, we connect the technologies that power Europe's intelligent future. Founded in 2014, KIEFER has delivered 600MW+ of energy projects and is now developing sovereign AI infrastructure, enterprise AI products and physical AI systems for Greece and Southeast Europe.
At KIEFER TEK, we are committed to driving the energy transition through innovative and sustainable energy solutions.With expertise in the engineering, construction, operation, and maintenance of renewable energy projects, we contribute to the development of modern energy infrastructure, including photovoltaic (PV) plants and Battery Energy Storage Systems (BESS).
Our strength lies in our people. We foster a collaborative, forward-thinking environment where technical expertise, innovation, and continuous professional development come together.
As we continue to grow, we are looking for talented professionals who share our passion for renewable energy and want to make a meaningful impact on the future of energy.
The Role
We are looking for a motivated and detail-oriented O&M Monitoring Engineer – PV & BESS to join our Operations & Maintenance (O&M) team.
In this role, you will be responsible for monitoring the performance and operation of PV plants and BESS, managing system alarms, coordinating technical interventions, and supporting the efficient and reliable operation of our renewable energy assets.
You will work closely with field technicians and internal engineering teams, contributing to operational excellence and the continuous improvement of our O&M processes.
Key Responsibilities
- Monitor and manage the daily operation and performance of PV plants and BESS through SCADA systems.
- Monitor, assess, and manage system alarms, ensuring timely identification, escalation, and resolution of technical issues.
- Track, document, and coordinate maintenance activities and technical interventions through the company's ERP system.
- Communicate with and provide remote technical support to field technicians to facilitate effective troubleshooting and timely fault resolution.
- Prepare operational, performance, and maintenance reports for clients.
- Collaborate with internal technical teams to ensure operational efficiency and equipment reliability.
- Maintain accurate operational records and contribute to the continuous improvement of monitoring and maintenance processes.
Qualifications & Skills
- Bachelor's degree in Electrical or Mechanical Engineering (University or Technological Educational Institute).
- Very good knowledge of MS Office and basic familiarity with AutoCAD.
- Good command of English, particularly for understanding technical documentation.
- Previous experience in monitoring PV plants and/or BESS will be considered an asset.
- Experience in remote troubleshooting and providing technical guidance to field technicians will be considered an advantage.
- Strong analytical thinking, problem-solving skills, and attention to detail.
- Excellent communication, collaboration, and teamwork skills.
- Strong organizational skills and ability to prioritize tasks effectively.
What We Offer
- The opportunity to contribute to innovative renewable energy and energy storage projects.
- Exposure to modern PV and BESS technologies and advanced monitoring systems.
- A dynamic, collaborative, and technically driven working environment.
- Opportunities for continuous learning, professional development, and career growth.
- A competitive remuneration package aligned with qualifications and experience.
Why Join KIEFER TEK?
At KIEFER TEK, you will be part of a team contributing to the transformation of the energy sector.
We value initiative, technical expertise, collaboration, and the willingness to continuously learn and improve.
Your expertise matters. Your growth matters. Your contribution to a sustainable energy future matters.
Ready to Make an Impact?
If you are passionate about renewable energy, technology, and operational excellence, we would love to hear from you.
Apply now and become part of KIEFER TEK!
Stay Connected
Follow KIEFER TEK on LinkedIn to stay updated on our latest news, projects, career opportunities, and developments in the renewable energy sector.
Privacy & Confidentiality
At KIEFER TEK, we respect your privacy and are committed to protecting your personal data.
All personal information provided during the recruitment process, including your application and CV, will be handled confidentially and in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
Diversity, Equity & Inclusion
At KIEFER TEK, we believe that our people are the driving force behind our success.
We are committed to fostering a diverse, inclusive, and respectful workplace where everyone feels valued, supported, and empowered to reach their full potential.
As an Equal Opportunity Employer, we are committed to fair and unbiased recruitment practices, regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity, religion, or any other characteristic protected by applicable law.
Together, we are shaping a more sustainable energy future.
Location: Athens
About the company:
KIEFER is building Greece's integrated AI ecosystem. From renewable energy infrastructure and AI systems to robotics and enterprise applications, we connect the technologies that power Europe's intelligent future. Founded in 2014, KIEFER has delivered 600MW+ of energy projects and is now developing sovereign AI infrastructure, enterprise AI products and physical AI systems for Greece and Southeast Europe.
As our project portfolio continues to expand, we are looking for a Procurement Specialist to join our team in Athens and play an active role in supporting the timely and cost-effective execution of our projects across Greece.
The Role
This is a hands-on procurement position requiring strong organizational skills, commercial awareness, and the ability to manage multiple purchasing requirements in a dynamic, project-driven environment.
The successful candidate will take ownership of assigned procurement activities, working closely with technical teams, project management, suppliers, and internal stakeholders to ensure materials, equipment, and services are delivered on time, within budget, and according to project specifications.
Key Responsibilities
- Manage the end-to-end procurement process, from purchase requisitions and supplier sourcing to purchase order issuance and delivery follow-up.
- Identify, evaluate, and develop reliable relationships with suppliers, vendors, and subcontractors.
- Request, analyze, and compare commercial offers, considering technical specifications, pricing, quality, and delivery timelines.
- Negotiate competitive pricing, payment terms, lead times, and commercial conditions.
- Coordinate closely with Project Managers, Engineers, Site Managers, Warehouse, and Finance teams to understand and prioritize project requirements.
- Monitor outstanding purchase orders, supplier commitments, and delivery schedules, proactively resolving delays and supply issues.
- Support procurement planning and cost optimization across multiple concurrent projects.
- Maintain accurate procurement records, purchase orders, supplier information, and ERP data.
- Monitor supplier performance and contribute to continuous improvement of procurement processes.
- Ensure compliance with internal purchasing procedures, approval workflows, and contractual requirements.
Required Qualifications
- Bachelor's degree in Supply Chain Management, Business Administration, Engineering, Logistics, or a related field.
- At least 3 years of relevant experience in procurement or purchasing, preferably within construction, engineering, energy, industrial, or other project-based environments.
- Demonstrated experience in supplier sourcing, quotation evaluation, negotiation, and purchase order management.
- Good understanding of procurement workflows, purchasing documentation, and supplier coordination.
- Proficiency in ERP systems and Microsoft Excel.
- Excellent command of Greek and good working knowledge of English.
- Strong organizational, analytical, and problem-solving skills.
- Ability to manage competing priorities, work independently, and meet demanding project deadlines.
What Will Make You Stand Out
- Previous procurement experience in EPC, Renewable Energy, BESS, electrical equipment, or construction projects.
- Familiarity with technical materials, equipment procurement, and construction-site requirements.
- Experience coordinating procurement activities across multiple project locations.
- Proven ability to resolve supplier issues, negotiate effectively, and anticipate delivery risks.
- A proactive, accountable, and solution-oriented approach, with strong attention to detail.
What We Offer
- A stable, full-time position within a growing engineering and energy organization.
- Exposure to major Renewable Energy, Energy Storage, Infrastructure, and Data Center projects.
- Opportunities for professional development and career progression.
- A collaborative working environment with direct interaction across technical and operational teams.
- Competitive remuneration package, aligned with qualifications and experience.
Apply Now
If you are a procurement professional who enjoys taking ownership, solving operational challenges, and contributing to the successful delivery of complex projects, we would like to hear from you.
Join KIEFER TEK and help deliver the infrastructure powering tomorrow.
Diversity & Inclusion
KIEFER TEK Ltd is an equal opportunity employer. We are committed to fostering an inclusive working environment where all individuals are respected, valued, and provided with equal opportunities for professional growth.
Location: Espoo
Workplace: Hybrid
ROLE HIGHLIGHTS:
- Customer Success Operations Specialist
- Location: Espoo, Finland
- Department: Customer Success, Missions Line of Business
- Reports to: Director, Customer Success, Missions
- Employment type: Permanent
- Workplace model: Hybrid
- Employment is subject to applicable security screening (incl. SUPO, where required)
WHY THIS ROLE MATTERS:
As a Customer Success Operations Specialist, you’ll run the operating rhythm behind ICEYE’s Missions Customer Success model. Missions delivers sovereign SAR satellite programs to governments worldwide, and Customer Success stays with these customers from go-live through operations, renewal and expansion. Program Managers and Customer Success Managers in each market own the relationships; you own what keeps them running smoothly: the governance calendar, pre-reads, meeting minutes, action registers and follow-up.
You’ll make sure every internal review and customer meeting happens on time, is well prepared, ends with clear decisions, and that every action is closed. Within six months, you will independently drive the cadence across all target accounts. This ensures our customers stay satisfied, building the baseline for a long-lasting relationship.
WHO WE ARE
ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.
ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.
ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.
Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific.
YOUR DAY-TO-DAY RESPONSIBILITIES
- Own the governance calendar for all Missions customer accounts, planned a quarter ahead and sized by account tier. Trigger extra reviews when something material changes, such as a major incident, a procurement shift or a renewal risk.
- Prepare, run and document the recurring forums: the monthly Customer Pulse review and Operational and Service Reviews, and the quarterly Internal Account Reviews, Executive Reviews (QBRs), Portfolio Reviews and Voice of Customer syncs with Product. Run the full QBR cycle end to end for strategic accounts.
- Feed Customer Success input into existing forums (PMO Steering Group, sales pipeline, go-live working groups and LoB leadership) and track the follow-ups.
- Coordinate customer reviews with local Program Managers, Customer Success Managers, local ICEYE CEOs and functional experts, covering agendas, invitations, pre-reads, logistics and customer visits to Espoo, including community formats.
- Own the action, risk and decision registers. Chase open actions, escalate overdue items early and close the loop with customers on every commitment.
- Keep the Customer Dashboard, one-page Account Briefs and portfolio reporting current.
- Support running CSAT pulses after major interactions and NPS around QBRs, track recovery plans for detractors, and capture and quantify customer requirements for the product roadmap.
- Turn the operating model into playbooks and templates, and automate reminders, reporting and dashboards in Jira, Slack and Salesforce, using AI tools where they save time.
WHAT WE’RE LOOKING FOR
Must haves:
- Hands-on experience in business operations, PMO, customer success operations or program coordination, ideally in B2B or B2G technology
- Proven experience running a governance or operating rhythm across many stakeholders, functions and time zones
- Strong follow-through: you track actions to closure without being prompted, while keeping strong working relationships with stakeholders
- Excellent written English for agendas, pre-reads, minutes and executive summaries
- Confidence building and maintaining dashboards and reports in Google Sheets or Excel, Jira, Salesforce or similar tools
- Discretion with sensitive customer information
- A structured, calm way of working when priorities shift and several reviews run in parallel
- Hands-on use of automation or AI tools to cut manual reporting and follow-up
Nice to haves:
- Experience in space, defence, government or other regulated programs
- Familiarity with customer success practice: QBRs, health scores, CSAT and NPS, Voice of Customer
- Finnish or other languages
APPLICATION PROCESS
- Recruiter interview
- Hiring Manager interview
- Peer Interview
- Take home task + presentation
- Interview with SVP Missions
- References
WORKING AT ICEYE
At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.
HOW WE WORK (OUR VALUES)
Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
- Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.
- See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.
- Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
- Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
- Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
BENEFITS
Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.
We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.
Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.
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seniorPoland
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УдалённоNew York, New York; Manhattan, New York; Brooklyn, New York; Trenton, New Jersey; Yonkers, New york; New York City Metropolitan Area; Newark, New Jersey
УдалённоPhiladelphia, Pennsylvania; Massachusetts; Maryland; Connecticut; Rhode Island; Delaware; New Jersey
ОфисLondon
География найма не уточнена
leadГеография найма не уточнена
Neenah, WI
ГибридAthens
Athens
ГибридEspoo; Proven experience running a governance or operating rhythm across many stakeholders, functions and time zones