Вакансии

Location: Singapore, Singapore OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents. You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future. What You’ll Be Doing Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations. Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification). Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements. Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams. Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction. Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements. Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume. Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them. Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users. Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas. If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up. What We Look For In You Experience & Industry Knowledge 5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services. Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes. Experience working with or leading offshore support teams in a high-growth or regulated environment. Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops. Skills & Competencies Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management. Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams. Operationally minded — you're a problem-solver who can turn user pain points into action plans. Process-driven — capable of designing and implementing SOPs and knowledge base content. Excellent communicator — able to distill regulatory complexity into practical CS guidance. Analytical — confident using data and KPIs to improve customer outcomes and support operations. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

— Вести и масштабировать кампании в рекламных сетках (TrafficJunky, ExoClick, TrafficStars и др.) на web2web-воронки. — Наращивать спенд без потери эффективности: ROAS, CPA, окупаемость когорт.

Управлять задачами по развитию продукта, требованиями, приоритетами, беклогом; Выстраивать коммуникацию с заказчиками внутри департамента (другие команды) и с командами других департаментов, настраивать взаимодействие на всех этапах управления задачами;

Чем предстоит заниматься Искать и оценивать потенциальных партнёров среди детских и семейных брендов, образовательных и игровых проектов, издательств, сервисов, медиа и сообществ. Придумывать совместные проекты и форматы сотрудничества с понятной ценностью для обеих сторон и их аудиторий.

Ищем маркетолога, который будет вести маркетинг продуктовых релизов в crypto/web3: от идеи и инфоповода до запуска и разбора метрик. ▫️ Вести маркетинг релизов: план активностей, координация, результат.

Location: Bulgaria Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. We are looking for a motivated and proactive Business Development Representative to join our Sales Team and support Xometry’s growth across international markets. In this role, you will develop new business opportunities, manage customer relationships, and build long-term partnerships with small and medium-sized businesses across industries such as mechanical engineering, robotics, infrastructure, furniture manufacturing, and more. This is an excellent opportunity for someone with strong communication skills, a commercial mindset, and the ambition to grow within a fast-paced international environment. How You’ll Contribute: Develop and expand the customer base through proactive outbound sales activities and inbound lead management Achieve established sales plans and individual KPIs Handle incoming customer requests promptly and professionally Maintain effective communication with customers through calls, emails, online meetings, and messaging platforms Maintain accurate and high-quality customer data in Salesforce Support customers with account usage, request submissions, and order placement Monitor and follow up on customer payments Maintain long-term relationships with existing customers while identifying upselling opportunities Identify and unlock new business opportunities through assigned and acquired customer accounts Represent Xometry professionally in communication with customers across various industries What You’ll Bring to Xometry: Experience: First experience in sales, business development, customer success, or account management Language Skills: Fluent Danish or Norwegian and English is mandatory Communication: Strong interpersonal and communication skills with the ability to build trust, negotiate, and achieve results Commercial Mindset: Ability to identify business opportunities, achieve sales targets, and contribute to a healthy sales pipeline Technical Mindset: Ability to quickly understand product specifics and communicate them effectively to customers Customer Focus: Strong social intelligence, empathy, and a customer-oriented communication style Personal Qualities: High level of responsibility, flexibility, determination, and motivation to grow International Experience: Experience living abroad is considered an advantage Location: Candidates must be located in Bulgaria #LI-Remote #Promoted Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please read our privacy policy here.

Проект с фокусом на поддержку игроков, CRM-коммуникации и развитие Retention-направления. — Обработка обращений пользователей в Telegram-боте.

Описание вакансии Обязанности: - Разработка и защита продуктовых дорожных карт перед внутренними и внешними стейкхолдерами; - Формирование продуктовых и архитектурных требований для высоконагруженных систем;

Чем предстоит заниматься Владеть метриками своей зоны: понимать, из чего они складываются, и находить, что их двигает. Вести дискавери и эксперименты: от проблемы и гипотезы до результата в цифрах.

— создавать инфоповоды, коллаборации, спецпроекты и интеграции в СМИ, YouTube, Telegram, LinkedIn и других соцсетях; — готовить PR-контент: статьи, посевы, сценарии интеграций, аналитические материалы;

• Опыт работы на позиции Affiliate Manager/BizDev в крипто (финансовой) вертикали от 6 месяцев. • Понимание моделей оплаты CPL, CPA, CRG.

Хантить баинговые команды, сопровождать партнеров от оффера до масштабирования, работать с аналитикой, развивать отношения и участвовать в профильных конференциях. От 1 года в iGaming, своя база партнеров, самостоятельность, коммуникабельность, умение работать с возражениями.

Ищется специалист с опытом работы не менее года в сфере iGaming, который будет заниматься управлением VIP-клиентами. Кандидат должен свободно владеть русским и португальским языками, а также уметь самостоятельно вести портфель VIP-пользователей. Важным является понимание сегментации VIP-клиентов, а также механизмов предоставления персональных бонусов и методов реактивации пользователей. Кроме того, требуется знание основных показателей эффективности, таких как NGR, LTV и Retention Rate.

— Уверенный опыт (Senior) в Affiliate Marketing / iGaming; — Опыт запуска affiliate-направления и новых гео с нуля;

— Опыт в Influencer / Affiliate Management от 1 года;

Location: Bulgaria Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. We are looking for a motivated and proactive Business Development Representative to join our Sales Team and support Xometry’s growth across international markets. In this role, you will develop new business opportunities, manage customer relationships, and build long-term partnerships with small and medium-sized businesses across industries such as mechanical engineering, robotics, infrastructure, furniture manufacturing, and more. This is an excellent opportunity for someone with strong communication skills, a commercial mindset, and the ambition to grow within a fast-paced international environment. How You’ll Contribute: Develop and expand the customer base through proactive outbound sales activities and inbound lead management Achieve established sales plans and individual KPIs Handle incoming customer requests promptly and professionally Maintain effective communication with customers through calls, emails, online meetings, and messaging platforms Maintain accurate and high-quality customer data in Salesforce Support customers with account usage, request submissions, and order placement Monitor and follow up on customer payments Maintain long-term relationships with existing customers while identifying upselling opportunities Identify and unlock new business opportunities through assigned and acquired customer accounts Represent Xometry professionally in communication with customers across various industries What You’ll Bring to Xometry: Experience: First experience in sales, business development, customer success, or account management Language Skills: Fluent Italian and English is mandatory Communication: Strong interpersonal and communication skills with the ability to build trust, negotiate, and achieve results Commercial Mindset: Ability to identify business opportunities, achieve sales targets, and contribute to a healthy sales pipeline Technical Mindset: Ability to quickly understand product specifics and communicate them effectively to customers Customer Focus: Strong social intelligence, empathy, and a customer-oriented communication style Personal Qualities: High level of responsibility, flexibility, determination, and motivation to grow International Experience: Experience living abroad is considered an advantage Location: Candidates must be located in Bulgaria #LI-Remote #Promoted Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please read our privacy policy here.

- Принимать инициативы от Product, проверять готовность требований и организовывать их техническую проработку. - Координировать сложные технические программы между несколькими командами, включая автономные команды и внешних подрядчиков.

• Выстраивать коммуникацию с клиентами и при необходимости решать кризисные ситуации. Поддерживать и развивать отношения, усиливать позицию агентства внутри клиента.