Вакансии

Location: Toronto, Ontario Workplace: hybrid At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.   With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.    At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.   Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.     **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.   For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Position Location: Greater Toronto Area - Hybrid (with two days in the office)   Position Summary: Are you a self-starter looking to join a fast-paced, dynamic company with the intrinsic value of knowing you are giving back to the community and changing lives? Are you a skilled lawyer with broad commercial and corporate experience gained at a reputable firm or as in-house counsel? Then look no further, PointClickCare is the place for you!  Reporting to the VP, Contracts & Legal, your primary duties would include assisting with general commercial matters, including, but not limited to, the drafting and negotiating of services, new product and technology-related agreements, including master services agreements, partnership agreements, confidentiality agreements, business associate agreements, SaaS agreements, data protection agreements, software licenses, subcontractor agreements, supplier agreements, and related statements of work. The role will also support corporate legal matters, including subsidiary governance, intercompany arrangements, and strategic transactions. The role requires a professional who thrives in a fast-paced environment, has the ability to manage multiple priorities simultaneously, and can balance legal risk with practical business considerations. Required Skills & Experience: JD and active member of an applicable law society or a U.S. state bar 5+ years of experience in commercial legal practice, with exposure to corporate legal matters Proven ability to independently negotiate complex business transactions under tight deadlines Demonstrated capacity to analyze and resolve sophisticated legal and business issues with practical, commercially minded solutions Exceptional attention to detail combined with strong business acumen, intellectual curiosity, adaptability, and a proactive, results-oriented mindset Flexibility to contribute across the Legal Department’s full range of responsibilities and to adapt to evolving business needs Keen judgment, integrity, discretion, and tact in handling sensitive matters Excellent analytical, written, and verbal communication skills, with the ability to present complex information clearly and persuasively Self-starter with the ability to work independently while remaining highly collaborative and solutions-driven Strong interpersonal skills with a persuasive and influential style, fostering trust and alignment with internal stakeholders Demonstrated client service orientation and ability to balance legal risk with business objectives Experience or strong interest in process improvement, legal technology, and emerging areas such as artificial intelligence Experience supporting corporate governance matters, including board and shareholder approvals, resolutions, and maintenance of corporate records and minute books. Experience advising on legal entity management, intercompany matters, and internal delegation or approval processes. Experience supporting strategic transactions, including acquisitions, investments, reorganizations, and complex commercial partnerships Preferred Experience: Health care information technology licensing SaaS licensing Canadian and U.S. information privacy compliance Canadian and U.S. health care regulatory compliance (with a focus on HIPAA, PHIPA and provincial equivalents) #LI-TW1 #LI-Hybrid PointClickCare Benefits & Perks:   Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more!   It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.   When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com    PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $125,000 - $156,000 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

Location: Boston, MA Workplace: OnSite At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. The WHOOP legal team plays a critical role in supporting that mission by enabling the business to move quickly and responsibly around the world. We are rigorous but pragmatic, risk-aware rather than risk-averse, calm under pressure, excellent communicators, and deeply committed to being trusted partners to the business. WHOOP is hiring an Assistant General Counsel, Litigation to oversee and manage litigation and regulatory enforcement matters. In this role, you will report to the Chief Legal Officer (CLO) and, in conjunction with the CLO, be responsible for developing and implementing litigation and regulatory enforcement strategy. The successful candidate must be comfortable managing all manner of litigation, including commercial disputes, consumer class actions, intellectual property matters, employment disputes, and investigations by federal, state, and international regulatory bodies. WHOOP is a rapidly scaling, global business built upon a dynamic consumer brand that involves hardware, software, and healthcare. Accordingly, this role will be engaged with an extraordinarily broad array of legal areas. The successful candidate will be a seasoned litigator who possesses the first-hand experience and judgment necessary to assess litigation and regulatory risks and opportunities, hire and manage the outside counsel representing WHOOP, and ensure WHOOP receives the highest quality representation from its law firm partners. In addition to managing the litigation docket, you will serve as a strategic counselor to all business and corporate functions regarding legal risk and opportunity. The successful candidate will be more than an experienced litigator. They will be a business-minded litigation leader who knows when to fight, when to settle, and when litigation risk should drive changes in the business. RESPONSIBILITIES - Own the Company's litigation portfolio, with responsibility for the strategy, oversight, and resolution of lawsuits, arbitrations, pre-litigation disputes, and other contested matters involving the Company, independently driving matters while exercising sound judgment as to when legal, business, or reputational risks warrant escalation. - Develop litigation strategy for significant matters, including evaluating claims and defenses, determining strategic objectives, identifying key decision points, and recommending litigation and settlement positions. - Provide senior leadership with clear and actionable assessments of litigation risk, including exposure, ranges of potential outcomes, strategic alternatives, costs, business implications, and recommended courses of action. - Select, retain, and manage outside counsel, establishing clear expectations regarding strategy, staffing, budgets, work product, responsiveness, and outcomes, and independently pressure-testing outside counsel’s strategic recommendations throughout the entire litigation life-cycle. - Exercise rigorous oversight of litigation spending, including reviewing budgets and forecasts, scrutinizing staffing and billing practices, identifying opportunities for alternative fee arrangements, and ensuring that legal spending is proportionate to the Company's exposure and strategic objectives. - Develop settlement strategies and lead significant settlement negotiations, balancing legal exposure, litigation costs, business considerations, precedent risk, reputational considerations, and operational impacts. - Partner closely with Finance and Accounting regarding litigation reserves, contingent liabilities, insurance recoveries, settlement accounting, budgeting and forecasting, and other financial implications of litigation. - Partner closely with the People Team regarding employment disputes. - Manage litigation-related insurance matters, including providing timely notice of claims, coordinating with insurers and brokers, pursuing available coverage, and managing coverage disputes where necessary. - Oversee discovery and evidence-preservation obligations, including litigation holds, document collection and review, information governance, e-discovery strategy, privilege issues, and the use of technology and outside vendors to manage discovery efficiently. - Conduct and oversee sensitive internal investigations where appropriate and coordinate with employment, compliance, privacy, security, or other specialists depending on the subject matter. - Establish and continuously improve litigation playbooks, processes, and technology, enabling the Legal team to manage a growing litigation portfolio efficiently and consistently as the Company scales. - Promote appropriate use of data and technology in litigation management, including e-discovery tools, matter-management systems, litigation analytics, and emerging AI-enabled legal technologies. QUALIFICATIONS - J.D. from an accredited law school and active membership in at least one U.S. state bar. - 7+ years of relevant legal experience, including experience at a nationally recognized law firm and/or an in-house legal department managing litigation. - Experience as the lead or managing attorney on complex litigation. Strong command of litigation strategy and procedure, including discovery, dispositive motions, expert practice, mediation, trial preparation, settlement negotiations, and appeals. - Demonstrated ability to balance legal risk with practical business considerations and deliver actionable advice in a fast-paced environment. - Ability to translate complicated legal issues into concise, practical advice for senior executives and business leaders. - Experience in building and improving legal processes, playbooks, and operational infrastructure to support a scaling business. - Excellent written, verbal, and interpersonal communication skills, with the ability to build trusted relationships across cross-functional teams. - Highly organized, detail-oriented, and comfortable managing multiple priorities in a dynamic environment. - Experience supporting technology, consumer products, healthcare, or subscription-based businesses is strongly preferred. - Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions. *This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/ to determine employment eligibility The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $220,000 to $250,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.

Задачи: - вести разработку от идеи и MVP до production, управлять командой и при этом оставаться hands-on. Переходим к продуктовой разработке малыми командами и AI-agentic подходу. Важно уметь самостоятельно быстро собрать пилот с AI-инструментами, а затем вместе с командой довести его до production. - Руководить командой разработки: планирование, декомпозиция, приоритизация, delivery. - Вести продукты от идеи до релиза и оценивать результат. - Принимать продуктовые и технические решения, формировать roadmap и техническое видение. - Выстраивать процессы разработки, code review, тестирование и контроль качества. - Развивать команду, участвовать в найме и менторинге. - Внедрять AI-инструменты и агентные сценарии разработки в команду. Требования: - 5+ лет коммерческой разработки. - 1–2+ года в роли Team Lead / Tech Lead / руководителя разработки или проекта. - Опыт управления командой и delivery. - Практический опыт с Claude Code, Cursor, OpenAI Codex, GitHub Copilot или аналогами. - Умение самостоятельно собрать MVP и довести его до production вместе с командой. - Понимание LLM, RAG, AI-агентов и оценки качества AI-фич. - SQL / PostgreSQL, REST API, Docker, Git. - Понимание product metrics, PMF, ICP, activation, retention. - Fullstack / hands-on опыт. - Опыт основания стартапа. - Open Source. - Построение команды с нуля. - n8n, LangChain/LangGraph, Open WebUI. - Идеальный профиль: Product × Engineering × AI — человек, который умеет не только управлять разработкой, но и сам быстро превращать идею в работающий прототип. Условия: - РФ, удалённо, full-time, ИП/СЗ.

Location: Barcelona, Spain Workplace: hybrid ⚓ About Click&Boat Click&Boat is a rental platform product of Boats Group, the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying, selling & renting boats easy. We spend each day surrounded by 500,000 boats from across the globe! Click&Boat is the European leader in boat rentals. Our marketplace makes boating accessible around the world, from a day trip to a week-long adventure, while enabling private and professional boat owners to generate additional income through rentals. To support this growth, we are hiring a Travel Advisor Intern to join our dynamic team in Barcelona and contribute to delivering tailor-made boating experiences to our clients. 🚤 The role We’re looking for a Travel Advisor Intern to join our crew in Barcelona. In this role, you will play a key part in the Italian Market of the Sales Team, a business unit of around 40 people, managing Italian-speaking clients interested in booking boat rentals. You’ll also work closely with the Supply and Customer Care crew members to deliver a seamless and high-quality experience to our users. If you're excited about marketplaces, fast-paced environments, and building meaningful solutions, you might be exactly who we’re looking for. 🛟 What floats your boat You will be responsible for the following tasks, which will vary according to the time of the year: Understanding our customers' needs and advising them on their boat search. Find the best deals for our customers by negotiating the best prices with Click&Boat boat owners. No cold calling, only warm leads already in your pipeline. Maximizing the conversion rate by applying Sales strategies, and accompanying customers throughout the sales process until its conclusion, providing them with all the information relating to their booking. Ensuring customer satisfaction and loyalty so that they think of Click&Boat the next time they go sailing. To maximize the reactivity and customer satisfaction, we are used to working on Saturdays during the summer season. You will be required to work at least one Saturday per month following a planning given in advance (you will get a recuperation day off then to ensure 2 days off per week). 🧭 What you bring aboard You are bilingual Italian and fluent in English . Ideally with successful previous working experience in customer-facing roles. You are a team player who inspires trust, is ready to take the initiative, and is distinguished by a customer-satisfaction-driven attitude. 🌊 Bonus points (great to have, never a dealbreaker) The knowledge of another language is highly valued. If you have a boating background and interest, it’s even more perfect! 🗺 The hiring journey Intro call with Talent Acquisition Interview with your future manager We aim to keep things smooth, transparent, and respectful of your time throughout the process. What awaits you aboard 🚀 A fast-growing international company with real impact; 💻 Remote work policy: 1 day per week, depending on periods of the year and seniority; 📖 Extensive internal training; 🥪 Lunch vouchers (Cobee); 🥐 Breakfast every Tuesday morning; 🌊 A welcoming office in Barcelona, next to the centrally located Cathedral and just a 20-minute walk from the sea; 🎉 Team-building activities. Contract: Fijo-Discontinuo Start date: January 11th, March 1st, or May 2027 Duration: 6 to 9 months Salary: 1 823 euros gross per month 🪝 Ready to come aboard? If this opportunity sounds like your next adventure, hit the “apply to this job” bottom 🚀 Remember, even if you don’t meet every requirement, you might still be a great match for us! And yes, we’re especially talking to women here: science says that you are less likely to apply if you don’t meet them all. So go for it, take your chance, we’d love to hear from you. At Click&Boat, every application is reviewed with equal care and attention, regardless of age, gender, origin, disability, religion, sexual orientation, or any other characteristic. We hire for talent, drive, and mindset — the sea is open to all. 🌊

Location: Barcelona, Spain Workplace: hybrid ⚓ About Click&Boat Click&Boat is a rental platform product of Boats Group, the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying, selling & renting boats easy. We spend each day surrounded by 500,000 boats from across the globe! Click&Boat is the European leader in boat rentals. Our marketplace makes boating accessible around the world, from a day trip to a week-long adventure, while enabling private and professional boat owners to generate additional income through rentals. To support this growth, we are hiring a Junior Sales Executive to join our dynamic team in Barcelona and contribute to delivering tailor-made boating experiences to our clients. 🚤 The role We’re looking for a Junior Sales Executive to join our crew in Barcelona. In this role, you will play a key part in the French Market of the Sales Team, a business unit of around 40 people, managing French-speaking clients interested in booking boat rentals. You’ll also work closely with the Supply and Customer Care crew members to deliver a seamless and high-quality experience to our users. If you're excited about marketplaces, fast-paced environments, and building meaningful solutions, you might be exactly who we’re looking for. 🛟 What floats your boat You will be responsible for the following tasks, which will vary according to the time of the year: Understanding our customers' needs and advising them on their boat search. Find the best deals for our customers by negotiating the best prices with Click&Boat boat owners. No cold calling, only warm leads already in your pipeline. Maximizing the conversion rate by applying Sales strategies, and accompanying customers throughout the sales process until its conclusion, providing them with all the information relating to their booking. Ensuring customer satisfaction and loyalty so that they think of Click&Boat the next time they go sailing. To maximize the reactivity and customer satisfaction, we are used to working on Saturdays during the summer season. You will be required to work at least one Saturday per month following a planning given in advance (you will get a recuperation day off then to ensure 2 days off per week). 🧭 What you bring aboard You are bilingual French and fluent in English . Ideally with successful previous working experience in customer-facing roles. You are a team player who inspires trust, is ready to take the initiative, and is distinguished by a customer-satisfaction-driven attitude. 🌊 Bonus points (great to have, never a dealbreaker) The knowledge of another language is highly valued. If you have a boating background and interest, it’s even more perfect! 🗺 The hiring journey Intro call with Talent Acquisition Interview with your future manager We aim to keep things smooth, transparent, and respectful of your time throughout the process. What awaits you aboard 🚀 A fast-growing international company with real impact; 💻 Remote work policy: 1 day per week, depending on periods of the year and seniority; 📖 Extensive internal training; 🥪 Lunch vouchers (Cobee); 🥐 Breakfast every Tuesday morning; 🌊 A welcoming office in Barcelona, next to the centrally located Cathedral and just a 20-minute walk from the sea; 🎉 Team-building activities. Contract: Fijo-Discontinuo Start date: March 1st, or May 2027 Duration: 6 to 9 months Salary: 1 823 euros gross per month 🪝 Ready to come aboard? If this opportunity sounds like your next adventure, hit the “apply to this job” bottom 🚀 Remember, even if you don’t meet every requirement, you might still be a great match for us! And yes, we’re especially talking to women here: science says that you are less likely to apply if you don’t meet them all. So go for it, take your chance, we’d love to hear from you. At Click&Boat, every application is reviewed with equal care and attention, regardless of age, gender, origin, disability, religion, sexual orientation, or any other characteristic. We hire for talent, drive, and mindset — the sea is open to all. 🌊

Location: Barcelona, Spain Workplace: hybrid ⚓ About Click&Boat Click&Boat is a rental platform product of Boats Group, the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying, selling & renting boats easy. We spend each day surrounded by 500,000 boats from across the globe! Click&Boat is the European leader in boat rentals. Our marketplace makes boating accessible around the world, from a day trip to a week-long adventure, while enabling private and professional boat owners to generate additional income through rentals. To support this growth, we are hiring a Junior Sales Executive to join our dynamic team in Barcelona and contribute to delivering tailor-made boating experiences to our clients. 🚤 The role We’re looking for a Junior Sales Executive to join our crew in Barcelona. In this role, you will play a key part in the Spanish Market of the Sales Team, a business unit of around 40 people, managing Spanish-speaking clients interested in booking boat rentals. You’ll also work closely with the Supply and Customer Care crew members to deliver a seamless and high-quality experience to our users. If you're excited about marketplaces, fast-paced environments, and building meaningful solutions, you might be exactly who we’re looking for. 🛟 What floats your boat You will be responsible for the following tasks, which will vary according to the time of the year: Understanding our customers' needs and advising them on their boat search. Find the best deals for our customers by negotiating the best prices with Click&Boat boat owners. No cold calling, only warm leads already in your pipeline. Maximizing the conversion rate by applying Sales strategies, and accompanying customers throughout the sales process until its conclusion, providing them with all the information relating to their booking. Ensuring customer satisfaction and loyalty so that they think of Click&Boat the next time they go sailing. To maximize the reactivity and customer satisfaction, we are used to working on Saturdays during the summer season. You will be required to work at least one Saturday per month following a planning given in advance (you will get a recuperation day off then to ensure 2 days off per week). 🧭 What you bring aboard You are bilingual Spanish and fluent in English . Ideally with successful previous working experience in customer-facing roles. You are a team player who inspires trust, is ready to take the initiative, and is distinguished by a customer-satisfaction-driven attitude. 🌊 Bonus points (great to have, never a dealbreaker) The knowledge of another language is highly valued. If you have a boating background and interest, it’s even more perfect! 🗺 The hiring journey Intro call with Talent Acquisition Interview with your future manager We aim to keep things smooth, transparent, and respectful of your time throughout the process. What awaits you aboard 🚀 A fast-growing international company with real impact; 💻 Remote work policy: 1 day per week, depending on periods of the year and seniority; 📖 Extensive internal training; 🥪 Lunch vouchers (Cobee); 🥐 Breakfast every Tuesday morning; 🌊 A welcoming office in Barcelona, next to the centrally located Cathedral and just a 20-minute walk from the sea; 🎉 Team-building activities. Contract: Fijo-Discontinuo Start date: March 1st, or May 2027 Duration: 6 to 9 months Salary: 1 823 euros gross per month 🪝 Ready to come aboard? If this opportunity sounds like your next adventure, hit the “apply to this job” bottom 🚀 Remember, even if you don’t meet every requirement, you might still be a great match for us! And yes, we’re especially talking to women here: science says that you are less likely to apply if you don’t meet them all. So go for it, take your chance, we’d love to hear from you. At Click&Boat, every application is reviewed with equal care and attention, regardless of age, gender, origin, disability, religion, sexual orientation, or any other characteristic. We hire for talent, drive, and mindset — the sea is open to all. 🌊

Location: Barcelona, Spain Workplace: hybrid ⛵ About our Crew Click&Boat is a rental platform product of Boats Group, the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying, selling & renting boats easy. We spend each day surrounded by 500,000 boats from across the globe! Click&Boat is the European leader in boat rentals . Our marketplace makes boating accessible around the world, from a day trip to a week-long adventure, while enabling private and professional boat owners to generate additional income through rentals. To support this growth, we are hiring an Assistant Account Manager to join a dynamic team in our Barcelona office and continue building a world-class, creative organization by finding the best talent for our incredible culture. 🚤 The role We’re looking for an Assistant Account Manager to join our Supply crew in Barcelona. In Click&Boat, there are 3 main operational Business Units : Supply: deals with boat owners and make sure the boats available on our platform generate revenues with the highest quality of service. Sales: deals with tenants and supports them all along a booking process, from quotations to closing the deal. Customer Care: represents the point of contact for our customers after a booking is closed by the Sales team (before, during and after the trip), and makes the link between boat owners and tenants (booking modification or cancellation, insurance or accident issues, etc). You will integrate the Supply team , a business unit composed of 10 people, strengthened by seasonal employees during summer, and organized by markets. Working along with our Account Managers, you will play a key part in guiding our boat owners through the journey with us , and collaborating closely with the Sales and Customer Experience crew members across teams to deliver a high-quality experience. If you're excited about marketplaces, digital business and dynamic environments, you might be exactly who we’re looking for. 🛟 What floats your boat With the guidance of your manager, you will perform the following tasks: 1) Onboarding new partners (80%) You will be in charge of onboarding new partners who register on Click&Boat, and assist them throughout the creation of their boat listings (ad, pictures, etc.) as well as showing them how the platform works. 2) Side missions (20%) You will be in take part on various operational tasks, including but not limited to: Account Management: helping our partners to maximize the potential of their accounts (by updating the ads and ensuring that the calendars are up to date, for instance) and enhancing their engagement with the platform (answering their questions and doubts related to its use). Monthly side operations: According to business needs you will be involved on side missions such as carrying out market researches or participating actively in the BU weekly/monthly presentations. 🧭 What you bring aboard To be able to communicate with customers, you are bilingual in French and speak fluently English . You have ideally a first experience (internship or student / summer job) in a customer facing role. Dynamic and at ease on the phone, you enjoy advising and are an ongoing person. Customer satisfaction is your main source of motivation! You are a team player who inspires trust, ready to take initiatives and battle for user satisfaction; You are interested in start-up environments; you are proactive and ready to share your ideas to improve our services. 🌊 Bonus points (great to have, never a dealbreaker) The knowledge of another language is highly valued. If you have a boating background and interest, it’s even more perfect! 🗺 The hiring journey Intro call with Talent Acquisition Interview with your future manager and a Business Case We aim to keep things smooth, transparent, and respectful of your time throughout the process. What awaits you aboard 🚀 A fast-growing international company with real impact; 💻 Remote work policy: 1 day per week, depending on periods of the year and seniority; 📖 Extensive internal training; 🥪 Lunch vouchers (Cobee); 🥐 Breakfast every Tuesday morning; 🌊 A welcoming office in Barcelona, next to the centrally located Cathedral and just a 20-minute walk from the sea; 🎉 Team-building activities. Contract: Fijo-Discontinuo Start date: January 7th or mid April 2027 Duration: 6 to 9 months Salary: 1 823 euros gross per month 🪝 Ready to join? If this opportunity sounds like your next adventure, hit the “apply to this job” bottom. Remember, even if you don’t meet every requirement, you might still be a great match for us! And yes, we’re especially talking to women here: science says that you are less likely to apply if you don’t meet them all. So go for it, we’d love to hear from you. At Click&Boat, every application is reviewed with equal care and attention, regardless of age, gender, origin, disability, religion, sexual orientation, or any other characteristic. We hire for talent, drive, and mindset. The sea is open to all. 🌊

Location: Barcelona, Spain Workplace: hybrid ⛵ About our Crew Click&Boat is a rental platform product of Boats Group, the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying, selling & renting boats easy. We spend each day surrounded by 500,000 boats from across the globe! Click&Boat is the European leader in boat rentals . Our marketplace makes boating accessible around the world, from a day trip to a week-long adventure, while enabling private and professional boat owners to generate additional income through rentals. To support this growth, we are hiring an Assistant Account Manager to join a dynamic team in our Barcelona office and continue building a world-class, creative organization by finding the best talent for our incredible culture. 🚤 The role We’re looking for an Assistant Account Manager to join our Supply crew in Barcelona. In Click&Boat, there are 3 main operational Business Units : Supply: deals with boat owners and make sure the boats available on our platform generate revenues with the highest quality of service. Sales: deals with tenants and supports them all along a booking process, from quotations to closing the deal. Customer Care: represents the point of contact for our customers after a booking is closed by the Sales team (before, during and after the trip), and makes the link between boat owners and tenants (booking modification or cancellation, insurance or accident issues, etc). You will integrate the Supply team , a business unit composed of 10 people, strengthened by seasonal employees during summer, and organized by markets. Working along with our Account Managers, you will play a key part in guiding our boat owners through the journey with us , and collaborating closely with the Sales and Customer Experience crew members across teams to deliver a high-quality experience. If you're excited about marketplaces, digital business and dynamic environments, you might be exactly who we’re looking for. 🛟 What floats your boat With the guidance of your manager, you will perform the following tasks: 1) Onboarding new partners (80%) You will be in charge of onboarding new partners who register on Click&Boat, and assist them throughout the creation of their boat listings (ad, pictures, etc.) as well as showing them how the platform works. 2) Side missions (20%) You will be in take part on various operational tasks, including but not limited to: Account Management: helping our partners to maximize the potential of their accounts (by updating the ads and ensuring that the calendars are up to date, for instance) and enhancing their engagement with the platform (answering their questions and doubts related to its use). Monthly side operations: According to business needs you will be involved on side missions such as carrying out market researches or participating actively in the BU weekly/monthly presentations. 🧭 What you bring aboard To be able to communicate with customers, you are bilingual in Spanish and speak fluently English . You have ideally a first experience (internship or student / summer job) in a customer facing role. Dynamic and at ease on the phone, you enjoy advising and are an ongoing person. Customer satisfaction is your main source of motivation! You are a team player who inspires trust, ready to take initiatives and battle for user satisfaction; You are interested in start-up environments; you are proactive and ready to share your ideas to improve our services. 🌊 Bonus points (great to have, never a dealbreaker) The knowledge of another language is highly valued. If you have a boating background and interest, it’s even more perfect! 🗺 The hiring journey Intro call with Talent Acquisition Interview with your future manager and business case We aim to keep things smooth, transparent, and respectful of your time throughout the process. What awaits you aboard 🚀 A fast-growing international company with real impact; 💻 Remote work policy: 1 day per week, depending on periods of the year and seniority; 📖 Extensive internal training; 🥪 Lunch vouchers (Cobee); 🥐 Breakfast every Tuesday morning; 🌊 A welcoming office in Barcelona, next to the centrally located Cathedral and just a 20-minute walk from the sea; 🎉 Team-building activities. Contract: Fijo-Discontinuo Start date: January 7th or April 2027 Duration: 6 to 9 months Salary: 1 823 euros gross per month 🪝 Ready to join? If this opportunity sounds like your next adventure, hit the “apply to this job” bottom. Remember, even if you don’t meet every requirement, you might still be a great match for us! And yes, we’re especially talking to women here: science says that you are less likely to apply if you don’t meet them all. So go for it, we’d love to hear from you. At Click&Boat, every application is reviewed with equal care and attention, regardless of age, gender, origin, disability, religion, sexual orientation, or any other characteristic. We hire for talent, drive, and mindset. The sea is open to all. 🌊

Location: Barcelona, Spain Workplace: onsite ⛵ About our Crew Click&Boat is a rental platform product of Boats Group, the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying, selling & renting boats easy. We spend each day surrounded by 500,000 boats from across the globe! Click&Boat is the European leader in boat rentals . Our marketplace makes boating accessible around the world, from a day trip to a week-long adventure, while enabling private and professional boat owners to generate additional income through rentals. To support this growth, we are hiring Assistant Account Managers to join a dynamic team in our Barcelona office and continue building a world-class, creative organization by finding the best talent for our incredible culture. 🚤 The role We’re looking for Assistant Account Managers to join our Supply crew in Barcelona. In Click&Boat, there are 3 main operational Business Units : Supply: deals with boat owners and make sure the boats available on our platform generate revenues with the highest quality of service. Sales: deals with tenants and supports them all along a booking process, from quotations to closing the deal. Customer Care: represents the point of contact for our customers after a booking is closed by the Sales team (before, during and after the trip), and makes the link between boat owners and tenants (booking modification or cancellation, insurance or accident issues, etc). You will integrate the Supply team , a business unit composed of 10 people, strengthened by seasonal employees during summer, and organized by markets. Working along with our Account Managers, you will play a key part in guiding our boat owners through the journey with us , and collaborating closely with the Sales and Customer Experience crew members across teams to deliver a high-quality experience. If you're excited about marketplaces, digital business and dynamic environments, you might be exactly who we’re looking for. 🛟 What floats your boat With the guidance of your manager, you will perform the following tasks: 1) Onboarding new partners (80%) You will be in charge of onboarding new partners who register on Click&Boat, and assist them throughout the creation of their boat listings (ad, pictures, etc.) as well as showing them how the platform works. 2) Side missions (20%) You will be in take part on various operational tasks, including but not limited to: Account Management: helping our partners to maximize the potential of their accounts (by updating the ads and ensuring that the calendars are up to date, for instance) and enhancing their engagement with the platform (answering their questions and doubts related to its use). Monthly side operations: According to business needs you will be involved on side missions such as carrying out market researches or participating actively in the BU weekly/monthly presentations. 🧭 What you bring aboard To be able to communicate with customers, you are bilingual in Italian and speak fluently English . You have ideally a first experience (internship or student / summer job) in a customer facing role. Dynamic and at ease on the phone, you enjoy advising and are an ongoing person. Customer satisfaction is your main source of motivation! You are a team player who inspires trust, ready to take initiatives and battle for user satisfaction; You are interested in start-up environments; you are proactive and ready to share your ideas to improve our services. 🌊 Bonus points (great to have, never a dealbreaker) The knowledge of another language is highly valued. If you have a boating background and interest, it’s even more perfect! 🗺 The hiring journey Intro call with Talent Acquisition Interview with your future manager with a Business Case We aim to keep things smooth, transparent, and respectful of your time throughout the process. What awaits you aboard 🚀 A fast-growing international company with real impact; 💻 Remote work policy: 1 day per week, depending on periods of the year and seniority; 📖 Extensive internal training; 🥪 Lunch vouchers (Cobee); 🥐 Breakfast every Tuesday morning; 🌊 A welcoming office in Barcelona, next to the centrally located Cathedral and just a 20-minute walk from the sea; 🎉 Team-building activities. Contract: Fijo-Discontinuo Start date: January 7th or April 2027 Duration: 6 to 9 months Salary: 1 823 euros gross per month 🪝 Ready to join? If this opportunity sounds like your next adventure, hit the “apply to this job” bottom. Remember, even if you don’t meet every requirement, you might still be a great match for us! And yes, we’re especially talking to women here: science says that you are less likely to apply if you don’t meet them all. So go for it, we’d love to hear from you. At Click&Boat, every application is reviewed with equal care and attention, regardless of age, gender, origin, disability, religion, sexual orientation, or any other characteristic. We hire for talent, drive, and mindset. The sea is open to all. 🌊

Location: United Kingdom (Remote); United Kingdom (Hybrid); Spain Workplace: Remote Most money apps talk at you. Cleo talks back ✨ We're not building another finance app. We're building the world's first AI financial assistant, one that actually understands your money and makes you better at it, and we're changing the world's relationship with money in the process 💰 For everyone, whatever their background or balance. The proof: profitable, fast-growing, a unicorn with over $300M in ARR, and millions of people who now feel differently about their money. We love original thinkers who challenge the status quo. We move fast, tell the truth, and there's nowhere to hide from good work here. If that excites you more than it scares you, you'll fit right in. Follow us on LinkedIn https://www.linkedin.com/company/cleo-ai/ for new features and the occasional roast 🔥 MEET THE TEAM 👥 Here at Cleo, we have ~200 Engineers organised into Pillars. ✨ Our stack spans a Ruby on Rails monolith, a single React Native (TypeScript) app frontend, Python for machine learning services, and PostgreSQL, all hosted on AWS and shipped through Kubernetes - backend goes out multiple times a week, app releases to Google and Apple at least weekly. To thrive here, our engineers proactively use our Engineering Principles to guide daily decisions, take ownership of problems beyond their own squad to drive broader impact, and actively drive their own learning, development, and growth.   ABOUT THE ROLE ✍️ We’re hiring a Technical Lead Manager to lead a cross-functional product squad, combining hands-on technical leadership with people management. You’ll lead a team of 4–5 engineers, working closely with Product, Design, Data and other technical leaders to build products that improve our users’ financial health. - Lead and develop a squad of 4–5 engineers, balancing hands-on technical contribution with line management, coaching and support for individual growth. - Partner with Product Managers, Staff Engineers and other technical leaders to shape a clear, feasible roadmap and deliver against squad OKRs. - Define and steer the technical direction of your squad, helping the team make pragmatic trade-offs across speed, quality, scalability and long-term maintainability. - Create the conditions for effective delivery by providing clarity, unblocking progress and establishing healthy, sustainable ways of working. - Run regular 1:1s, provide clear and actionable feedback, and support engineers through development, performance conversations and growth planning. - Stay close to the code and contribute hands-on to our Ruby on Rails monolith, using practices such as automated testing, observability, A/B testing and feature flags. - Collaborate across Engineering, Product, Design and Data to deliver and iterate on features that have a meaningful impact on our users’ financial health. WHAT WE'RE LOOKING FOR 🕵️ - Solid experience with Ruby on Rails, building data models, APIs, and business logic services in a production monolith - Experience leading technical delivery within a product squad or engineering team, helping shape and scope work through to delivery - Experience line managing and coaching engineers, including giving feedback, supporting development and navigating performance conversations - Strong technical judgement, with the ability to balance delivery speed, technical quality, scalability and longer-term investment - Comfortable delivering with agile methodologies and practices like automated testing, observability, A/B testing, and feature flags - A collaborative approach — you work well with Product, Design, Analytics and Engineering partners, and enjoy shaping work beyond just the technical bits - A track record of helping teams build healthy habits, improve ways of working and deliver meaningful outcomes - Alignment with our company values https://web.meetcleo.com/life-at-cleo and engineering principles https://web.meetcleo.com/blog/cleo-engineering-principles WHAT WE OFFER We offer benefits package built to support you in and out of work. Benefits vary by country 🌍 and include meaningful equity, comprehensive health insurance, mental health support, a paid one-month sabbatical after four years, a learning & development platform, pension or retirement contributions, and location-specific leave entitlements. For the full breakdown on what's available in your location, visit our Candidate Hub https://meetcleo.notion.site/Cleo-Candidate-Hub-3b95c63b874580e9a068fdc6c8929ebf 👈 WHAT MATTERS Cleo's mission is to change the world's relationship with money. We can't do that without building a brilliant, genuinely diverse team - and making sure our hiring process gives everyone a fair shot, running a fair and transparent recruitment process in which every candidate is considered on their merits. We're glad to make reasonable adjustments at any stage of the process. If there's anything we can do to support you in showing us your best, please let your recruiter or one of the team know. We may use AI-assisted tools during the recruitment process to take support the team in different ways like taking notes or referring back to conversations. They do not replace the team and all applications are reviewed by a Cleo employee thoroughly!

Location: Spain; Poland; Cyprus; United Kingdom; Germany; Netherlands Workplace: remote About Finom   Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.   We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.   Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.   At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.   Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business. We are looking for a Senior Treasury Manager to build and run Finom's treasury function. Finom safeguards a significant book of customer funds across its regulated entities. Net interest income on that book is a meaningful revenue line, and it will grow. Today the function is up and running: the money is placed, the investment policy is in place, and a large part of the book sits with an external asset manager. What we are building now is the machinery around it — an evidenced limit framework, look-through into what our managers actually hold, automated investment accounting, and a reconciled NII number we can defend to an auditor and a regulator. That is the job. You will take part in building it, and you will run it while it is being built. This is a hands-on role at the intersection of regulation, liquidity, and commercial impact — not a back-office position. It suits someone who has done this before in a regulated environment and wants to do it again without four layers of committee above them. What you'll own Liquidity and funding Daily liquidity positioning and float management across entities and accounts Intraday funding of payment channels; nostro and correspondent account management Collateral and minimum-balance obligations across card schemes, T2, and credit providers Contingency funding — the playbook for the day we need €20m by tomorrow morning A daily treasury balance sheet — net liquidity and net capital available — that reconciles Safeguarding and portfolio Portfolio management of safeguarded client funds: term deposits, MMFs, short-dated debt, held directly and via external managers Safeguarding adequacy: shortfall detection, top-up execution, same-currency discipline Instrument eligibility screening under CRR risk-weight, maturity and WAL constraints, and UCITS/MMF rules Independent, evidenced validation that externally managed allocations sit inside mandate — position-level look-through, daily monitoring of concentration, maturity, WAL and credit quality, breach escalation NII forecasting, attribution, and reconciled performance reporting; treasury inputs into the financial model and company forecast Governance and controls Ownership of the investment policy, limit framework, and eligible-instrument register Treasury governance: decision pack, agenda, decision log, and delegated-authority register Pre-deal checks and post-trade evidencing, designed so that the first line executes and the second line challenges Covenant tracking across credit facilities Regulator, external audit, and second-line engagement on treasury and safeguarding matters Systems and data Selection and implementation of investment accounting and treasury tooling — a Clearwater/Advent-class implementation is already in flight and will be yours Custodian, asset-manager and bank data feeds; API connectivity where it exists and pragmatic alternatives where it doesn't Replacing manual spreadsheet processes with something that survives your holiday Commercial Bank, custodian, broker and asset-manager relationships: onboarding, commercial terms, mandate setting, service review Challenging our managers on allocation, transparency and fees — and changing them if the answers are weak What good looks like in the first 12 months Investment policy and limit framework live, with treasury governance running on a documented decision log Daily, evidenced mandate compliance across the full book — we can answer "are we inside the boundaries?" in minutes, not weeks Investment accounting platform implemented; monthly close on the portfolio no longer manual An NII number that is reconciled, attributed, and forecastable A contingency liquidity playbook that has been tested rather than written Who you are 5+ years in treasury, ALM, fixed income, or portfolio management at a regulated financial institution, EMI/PI, or asset manager Direct experience with client money or safeguarding under PSD2 / EMD — core to this role, not adjacent to it Experience building or materially rebuilding a treasury function, not only operating inside an established one Strong command of bond math, yield and duration, MMF mechanics, and credit and concentration risk at instrument level Track record of automating manual treasury processes and implementing treasury or investment accounting systems Comfortable working with position-level data directly — you can interrogate a portfolio file rather than wait for a report Experience with regulators, external audit, and external asset managers (mandate setting, IMA terms, performance challenge) Sound judgement under time pressure in a lean environment with real accountability and limited cover Strong Excel skills Fluent English Nice to have Familiarity with IFRS 9 or Dutch GAAP (RJ 290) financial instrument accounting SQL or Python Experience in a firm transitioning toward a banking licence Experience using AI tools (e.g. LLMs, copilots) to accelerate analytical and reporting workflows What You Will Get In Return   Make a genuine impact on the product   Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.   Work in the EU   Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.   Become a stock options holder   Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.   Receive unwavering support and care   Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.   Work & Swim program   Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.   Equal Opportunity Statement    At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

Location: United Kingdom; Spain; Poland; Cyprus; Germany; Netherlands Workplace: remote About Finom   Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.   We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.   Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.   At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.   Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business. We are looking for a Senior Treasury Manager to build and run Finom's treasury function. Finom safeguards a significant book of customer funds across its regulated entities. Net interest income on that book is a meaningful revenue line, and it will grow. Today the function is up and running: the money is placed, the investment policy is in place, and a large part of the book sits with an external asset manager. What we are building now is the machinery around it — an evidenced limit framework, look-through into what our managers actually hold, automated investment accounting, and a reconciled NII number we can defend to an auditor and a regulator. That is the job. You will take part in building it, and you will run it while it is being built. This is a hands-on role at the intersection of regulation, liquidity, and commercial impact — not a back-office position. It suits someone who has done this before in a regulated environment and wants to do it again without four layers of committee above them. What you'll own Liquidity and funding Daily liquidity positioning and float management across entities and accounts Intraday funding of payment channels; nostro and correspondent account management Collateral and minimum-balance obligations across card schemes, T2, and credit providers Contingency funding — the playbook for the day we need €20m by tomorrow morning A daily treasury balance sheet — net liquidity and net capital available — that reconciles Safeguarding and portfolio Portfolio management of safeguarded client funds: term deposits, MMFs, short-dated debt, held directly and via external managers Safeguarding adequacy: shortfall detection, top-up execution, same-currency discipline Instrument eligibility screening under CRR risk-weight, maturity and WAL constraints, and UCITS/MMF rules Independent, evidenced validation that externally managed allocations sit inside mandate — position-level look-through, daily monitoring of concentration, maturity, WAL and credit quality, breach escalation NII forecasting, attribution, and reconciled performance reporting; treasury inputs into the financial model and company forecast Governance and controls Ownership of the investment policy, limit framework, and eligible-instrument register Treasury governance: decision pack, agenda, decision log, and delegated-authority register Pre-deal checks and post-trade evidencing, designed so that the first line executes and the second line challenges Covenant tracking across credit facilities Regulator, external audit, and second-line engagement on treasury and safeguarding matters Systems and data Selection and implementation of investment accounting and treasury tooling — a Clearwater/Advent-class implementation is already in flight and will be yours Custodian, asset-manager and bank data feeds; API connectivity where it exists and pragmatic alternatives where it doesn't Replacing manual spreadsheet processes with something that survives your holiday Commercial Bank, custodian, broker and asset-manager relationships: onboarding, commercial terms, mandate setting, service review Challenging our managers on allocation, transparency and fees — and changing them if the answers are weak What good looks like in the first 12 months Investment policy and limit framework live, with treasury governance running on a documented decision log Daily, evidenced mandate compliance across the full book — we can answer "are we inside the boundaries?" in minutes, not weeks Investment accounting platform implemented; monthly close on the portfolio no longer manual An NII number that is reconciled, attributed, and forecastable A contingency liquidity playbook that has been tested rather than written Who you are 5+ years in treasury, ALM, fixed income, or portfolio management at a regulated financial institution, EMI/PI, or asset manager Direct experience with client money or safeguarding under PSD2 / EMD — core to this role, not adjacent to it Experience building or materially rebuilding a treasury function, not only operating inside an established one Strong command of bond math, yield and duration, MMF mechanics, and credit and concentration risk at instrument level Track record of automating manual treasury processes and implementing treasury or investment accounting systems Comfortable working with position-level data directly — you can interrogate a portfolio file rather than wait for a report Experience with regulators, external audit, and external asset managers (mandate setting, IMA terms, performance challenge) Sound judgement under time pressure in a lean environment with real accountability and limited cover Strong Excel skills Fluent English Nice to have Familiarity with IFRS 9 or Dutch GAAP (RJ 290) financial instrument accounting SQL or Python Experience in a firm transitioning toward a banking licence Experience using AI tools (e.g. LLMs, copilots) to accelerate analytical and reporting workflows What You Will Get In Return   Make a genuine impact on the product   Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.   Work in the EU   Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.   Become a stock options holder   Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.   Receive unwavering support and care   Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.   Work & Swim program   Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.   Equal Opportunity Statement    At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

Location: Brasov, Romania Workplace: on-site Are you an organized, detail-oriented and proactive individual with strong communication skills? We are looking for a Commercial Assistant to join our team! Your Responsibilities: Manage the post-order process to ensure efficiency and reduce administrative burden, with a keen attention to detail. Maintain strong relationships with suppliers and involved parties to facilitate smooth operations and avoid errors. Ensure timely and accurate payment of supplier invoices, double-checking all documents and payments for correctness. Monitor delivery timelines and resolve disputes related to transport or delivered goods. Propose solutions for process improvements and effective dispute resolution, ensuring that all details are addressed. Your Qualifications: Excellent communication and time management skills with a focus on accuracy and attention to detail. Team player with a proactive attitude and a keen eye for detail. Fluency in English and French (B2-C1). Proficiency in MS Office (Excel, Word, PowerPoint). What do we offer: Initial training and periodic coaching specific to the job. Real opportunities for career development in an international environment. Day off for your birthday. Wellbeing activities, contests, sports, and competitions with various HR projects. Benefit: an online benefits platform with a flexible budget that increases based on seniority in the company (meal vouchers, medical insurance, gym membership, holiday vouchers, etc.). Join us as a key player in our team in Brasov! If this sounds like your next opportunity, apply now! -

Location: India About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role Nebius is looking for a highly capable India Supply Chain Security Manager to own and lead all supply chain security operations across India. This role carries full dual-domain responsibility, covering both warehouse and transportation security, making it one of the most comprehensive country-level security mandates within the NGSCS structure. India represents a strategically significant and operationally complex market within the Nebius supply chain. Its scale, geographic diversity, regulatory environment, and logistics infrastructure present a unique set of security challenges that require a professional with deep local knowledge, strong operational judgment, and the ability to build and manage security standards across a wide network of logistics partners and facilities. Reporting to the APAC Supply Chain Security Manager, this individual will serve as the primary NGSCS authority for all supply chain security matters in India, establishing vendor relationships, enforcing security standards across warehouse and transportation partners, responding to security incidents, and maintaining full alignment with global NGSCS policies and procedures. Your responsibilities will include: Warehouse Security Own and lead warehouse security across all facilities in India, with full accountability for facility-level risk and performance Ensure the secure storage, handling, and integrity of high-value assets across all warehouse and staging facilities in the country Establish and enforce security requirements acrosslogistics partners operating warehouse and storage facilities, including 3PLs and co-located vendors Manage physical security standards across facilities, including access control, CCTV, guard force oversight, and alarm systems Conduct and oversee facility security assessments and audits, benchmarking against TAPA FSR and NGSCS standards Lead end-to-end response to warehouse security incidents (e.g., theft, loss, unauthorized access, inventory discrepancies), including coordination, investigation, and resolution Transportation Security Own and lead transportation security across all shipment lanes within India, with full accountability for in-transit risk and performance Ensure the secure handling, packaging, and movement of high-value assets across all transportation nodes, from origin to final delivery Establish and enforce security requirements across transportation partners, including carriers, freight forwarders, and last-mile delivery providers Conduct risk assessments across transportation routes, handoff points, and carrier operations, and implement effective mitigation strategies Manage GPS tracking, geofencing, and real-time monitoring of assets across active shipments within India Lead end-to-end response to in-transit security incidents (e.g., theft, loss, diversion, tampering), including coordination, investigation, and resolution Country Leadership & Regional Coordination Serve as the primary NGSCS authority and escalation point for all supply chain security matters in India Define, implement, and continuously evolve country-level security standards, controls, and procedures aligned with global NGSCS policies Maintain close coordination with the APAC Supply Chain Security Manager, providing regular visibility into country performance, risks, incidents, and emerging threats Navigate India's regulatory and compliance landscape, ensuring supply chain security operationsremain aligned with applicable local legal and industry requirements Monitor and report on country-level security performance, risks, and incidents across both warehouse and transportation domains Drive continuous improvement of security capabilities across the India vendor andlogistics partner network Operational Scope Full country ownership of both warehouse and transportation supply chain security across India, spanning a geographically large and operationally diverse market Regular engagement with 3PLs, carriers, facility managers, freight forwarders, and security vendorsoperating across India Travel within Indiarequired for facility site visits, route assessments, partner reviews, and incident response Operates as part of the broader NGSCS APAC structure, with close coordination with the APAC Supply Chain Security Manager We expect you to have: Minimum 7 years experience in supply chain security, logistics security, or a combined warehouse and transportation security role Proven experience operating across India, with strong understanding of the local logistics, regulatory, and security environment Strong experience working with both warehouse and facility security and in-transit transportation security operations Demonstrated experience working with Indianlogistics providers, 3PLs, carriers, and security vendors Demonstrated experience leading incident response across warehouse and transportation security events Familiarity with India's regulatory and compliance environment as it relates tologistics, security, and asset protection Ability tooperate independently with a high degree of ownership and accountability Strong stakeholder management and communication skills across internal and external partners Analytical and structured approach to risk assessment and problem-solving Fluent English (spoken and written); Hindi language proficiency preferred It will be an added bonus if you have: Experience in high-value or critical infrastructure supply chain security (e.g., data centers, AI hardware, electronics, technology hardware) Background in Indian law enforcement, military (security-related roles), or corporate security Familiarity with TAPA FSR, TAPA TSR, or equivalent supply chain security standards Familiarity with supply chain security technologies (e.g., GPS tracking, geofencing, access control systems, CCTV, tamper-evident sealing) Experience working within a global or regional organization with cross-border coordination requirements Understanding of thelogistics and security landscape across key Indian cities and corridors, including major distribution hubs and inter-city freight routes Operational Expectations Dual-domain responsibility across warehouse and transportation security may require availability outside standard working hours for incident response across either domain Operates within a global NGSCS environment requiring coordination across multiple time zones, including NGSCS teams in APAC, the EU, USA, Israel, and Taiwan Travel across India is a core part of this role, given the country's geographic scale and the distribution of facilities andlogistics partners Supported by the APAC Supply Chain Security Manager and NGSCS global leadership, with clear ownership of all supply chain security outcomes within India Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: București, Romania Workplace: none EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide. But that's not all! We're not just about numbers, we're about people. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork. Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time. We are looking for a dedicated Integration Team Lead to join our team in Bucharest, Romania! About the job: You will be responsible for leading a team of Integration Managers whilst holding end to end delivery accountability for a portfolio of client integrations and software solutions within the iGaming and sports betting space. This is a delivery leadership role, combining line management of the team with oversight of complex integrations from project initiation through go live and post deployment support. You will work closely with international clients, internal development teams, senior stakeholders and third party vendors, balancing hands on delivery involvement with team leadership responsibilities across multiple integrations running in parallel, ensuring delivery is on time, within budget and to a high quality standard. What You'll get to do: Client and Stakeholder Management Act as the primary point of contact for a portfolio of international clients during the integration lifecycle Build strong, long term relationships and ensure client requirements, priorities and expectations are aligned Manage senior stakeholder expectations Delivery and Project Management Own the full project lifecycle from initiation through deployment and post go live support Manage multiple concurrent integrations and delivery streams across distributed teams Define scope, milestones, dependencies and deliverables in collaboration with internal business units Create and maintain delivery plans, schedules and budgets, tracking progress against agreed baselines Ensure integration and development work meets agreed quality and compliance standards Manage risks, issues, assumptions and dependencies, proposing practical and creative solutions Ensure delivery governance, reporting and project administration are accurate, timely and consistently maintained Apply a data driven approach to delivery, using metrics to track performance and inform decisions Coordinate and manage third party vendors and external delivery partners Actively contribute to the Integration Management community by sharing knowledge, re using best practice and driving delivery efficiencies Champion lean agile ways of working and continuous improvement Team Leadership Line manage a team of Integration Managers, providing day to day direction and support Set clear objectives, conduct regular one to ones and carry out performance reviews for direct reports Mentor and coach team members, supporting their professional development and certification goals Identify skills gaps within the team and organise relevant training or knowledge sharing sessions Allocate workload across the team, balancing capacity against portfolio demands and client priorities Foster a collaborative team culture that encourages knowledge sharing and continuous improvement Act as an escalation point for the team on delivery blockers, client issues or resourcing conflicts Support recruitment and onboarding of new team members as the team scales You will have the confidence and maturity to educate, inspire and challenge colleagues, demonstrating strong leadership, collaboration and coaching skills in a fast paced technology environment. What we're looking for: Proven experience delivering complex software or iGaming integrations on time and within budget Prior line management or people leadership experience, ideally within a delivery or integration function Strong hands on experience applying lean agile delivery approaches in software development Experience managing multiple projects simultaneously in a client facing B2B environment Experience working with globally distributed engineering and delivery teams Ability to lead, motivate and influence without direct authority Experience managing third party vendors and external technical partners Strong organisational skills, attention to detail and ability to prioritise effectively Excellent written and verbal communication skills in English Desirable Experience in iGaming, betting, payments or regulated B2B platforms Project, programme or agile certifications such as PMP, MSP, Certified Scrum Master or equivalent Here's what we offer: Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year Benefit from two Free Fridays each year, limited to one per quarter 3 sick leave days per year, no doctor's note required Daily catered lunch or monthly lunch allowance Private Medical Subscription Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training Access to an Employee Assistance Program through TELUS Health Our office perks include parking, on site massages, and frequent team building activities in various locations. And did we mention our amazing office space complete with its own pool and gym? At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference! EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Location: USA Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users,  agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in  Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100  countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who we are looking for:Creatio is scaling fast — and we’re looking for a Sales Leader ready to make a big impact. As an Enterprise Sales Director, you’ll build develop and inspire a high-performing sales organization, shape sales strategy, win complex enterprise deals, and accelerate Creatio’s growth across the Enterprise and Commercial segments.This role will be based in the United States.Responsibilities:What You'll Own:Deliver on regional sales targets by executing Creatio's go-to-market strategyBuild and lead a high-performing team — hiring, developing, and retaining top talentRun a consistent, repeatable cadence of business development activityStay hands-on: actively participate in deals, partner engagements, and key sales conversionsMaintain accurate sales forecasting and report regularly on progress against targetsDrive urgency and adaptability, championing new ideas and process improvements across the teamHands-On Leadership:Craft and execute bold, creative sales strategiesBuild lasting C-suite and VP-level relationships directly with clientsGrow and support the channel partner ecosystemDeliver compelling, high-impact sales presentations and demosTeam Leadership:Recruit and develop exceptional talentBuild a culture rooted in ownership, accountability, and growthCoach and support your team to strengthen both performance and relationshipsGive timely, constructive feedback to support development and address underperformanceCollaborate seamlessly across in-office and remote, global teams with a strong "getting things done" mindsetRequirements:10+ years in enterprise software sales, including 4+ years in a front-line leadership roleBackground in enterprise B2B SaaS — spanning categories such as CRM, BPM, ERP, EPM, low-code/no-code, e-commerce, BI, CX, XM, HCM, supply chain management, or marketing automationA strong track record of effective people managementExcellent organizational, communication, and interpersonal skills, with a focus on team success and lasting client relationshipsExperience selling to large enterprises across industries, managing long sales cycles and large, complex dealsComfort operating in multi-channel, multi-product enterprise sales environmentsSharp understanding of key market and industry trendsA consistent history of meeting or exceeding quarterly and annual targetsA strong personal network within the regionSelf-motivated, energetic, and genuinely passionate about salesExperience thriving in a remote-first environmentWhat you should expect from us:Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Location: EMEA Who We Are At OKX, we believe crypto will help reshape the future and contribute to greater individual freedom. OKX is a leading crypto exchange and the developer of OKX Wallet, giving millions of customers access to crypto trading and decentralised applications. OKX is also trusted by institutions seeking secure access to crypto markets and is supported by its Proof of Reserves programme. Across our global offices, we are united by three core principles: We Before Me, Do the Right Thing, and Get Things Done. These values shape how we work and help us create a collaborative, rewarding and diverse environment for every OK-er. About the Team The Compliance function is responsible for promoting a strong compliance culture and supporting the safe, sustainable growth of OKX. We are a team of risk-minded problem solvers who advise the business on regulatory obligations, conduct expectations and enterprise risks. OKX Europe Limited operates within a significant EU regulatory perimeter, including authorisation as a crypto-asset service provider under the Markets in Crypto-Assets Regulation and as a payment institution in Malta. About the Opportunity As Deputy Head of Compliance for OKX Europe Limited, you will support the Head of Compliance in leading the entity’s Compliance function and maintaining an effective compliance framework across its crypto-asset and payment services. You will oversee the day-to-day operation of key elements of the compliance programme, provide trusted advice to senior stakeholders and deputise for the Head of Compliance when required. You will help translate regulatory requirements into practical controls and ensure that compliance considerations are embedded in products, services and strategic decisions. The position reports to the Head of Compliance, OKX Europe Limited, with appropriate access to local senior management, Board committees and relevant regional and global Compliance leaders. What You’ll Be Doing You will: Leadership & Governance: Support the Head of Compliance in managing the function, people, and annual plan, and deputise at management and committee meetings when required. Regulatory Advisory: Provide commercially aware advice to Product, Engineering, Operations, Legal, and Risk teams on EU/Maltese regulations, including MiCA, payment services, DORA, and consumer protection. Framework & Product Reviews: Maintain a risk-based framework for crypto-asset and payment activities. Conduct compliance reviews of customer journeys, disclosures, complaints, conflicts of interest, safeguarding, outsourcing, and operational resilience. Monitoring & Remediation: Run the Compliance Monitoring Programme (thematic reviews, control testing). Oversee risk assessments, escalate breaches, and drive sustainable remediation. Regulatory Relations: Assist in managing the relationship with the MFSA and other authorities, coordinating supervisory meetings, information requests, and accurate regulatory notifications/returns. Reporting: Prepare high-quality reports on key risks, trends, breaches, and monitoring findings for senior management, Boards, and committees. Cross-Functional Defense: Partner closely with the MLRO and Financial Crime teams (maintaining clear boundaries between regulatory and financial crime duties), as well as Risk and Internal Audit. Culture & Training: Coach the Compliance team, deliver targeted training to directors and staff, and champion a culture where regulatory obligations and customer interests guide business decisions. What We Look For in You Experience & Education: 5+ years of regulatory compliance experience in financial services, payments, fintech, or the crypto-asset sector, including a senior role. A bachelor’s degree (or equivalent) is required. Subject Matter Expertise: Deep working knowledge of MiCA, the EU regulatory framework for crypto-asset service providers, and EU payment-services regulation. Applied Compliance Skills: Practical experience designing and operating compliance frameworks, monitoring programmes, and risk assessments, as well as advising on tech-led product development and regulatory change. Regulator Engagement & Fitness: Proven track record of engaging with financial regulators and responding to supervisory reviews or inspections. Must possess the professional standing to satisfy regulatory fitness and propriety expectations and obtain necessary approvals. Leadership & Judgement: Strong people-management skills to set priorities and coach teams. Highly ethical and independent, with the sound judgement to constructively challenge senior stakeholders and take principled positions. Communication & Global Collaboration: Professional fluency in English with the ability to explain complex regulatory matters clearly and pragmatically. Comfortable working across functions, jurisdictions, and time zones in a fast-paced environment. Nice to Have Previous experience within a regulated crypto-asset business, payment institution, electronic-money institution or digital bank. Experience working in Malta or with the Malta Financial Services Authority. Experience supporting or deputising for a regulated Head of Compliance or approved compliance officer. Knowledge of EU regulatory requirements relating to safeguarding, stablecoins, outsourcing, operational resilience, consumer protection and cross-border passporting. A relevant professional qualification from the International Compliance Association, ACAMS or an equivalent body. A legal, accounting, risk-management or regulatory qualification. Knowledge of and genuine enthusiasm for the crypto and digital-assets industry. Perks & Benefits Competitive total compensation package. Learning and development programmes and an education subsidy. Team-building programmes and company events. Wellness and meal allowances. Comprehensive healthcare schemes for employees and dependants. Additional benefits that we would be pleased to discuss during the recruitment process. OKX Statement OKX is committed to providing equal employment opportunities regardless of race, colour, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job-related physical or mental disability, protected veteran status, or any other characteristic protected by applicable law. Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Remote - Ireland Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Technical Support Engineer 3. About the job This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs. We are looking for our next Technical Support Engineer 3 to join our Global Customer Support team, who will be dedicated to understanding and resolving complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel, identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.  Identifies and responds to customer escalations and thoroughly document every customer interaction Responsibilities In this role, you will: Understands and resolves complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel. Identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas. Communicate complex concepts to customers. Anticipates customer questions and proactively responds with suggestions Identifies and responds to customer escalations. Effectively work multiple support channels (chat, phone, social, etc). Work on one concurrency chat. Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets.  Meet SLA requirements per channel/role Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets. Escalate to senior technical resources to drive ticket resolution Leverage Twilio's AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers Mentor or provide training to other team members in case management best practices. Thoroughly document every customer interaction (email, phone, chat, side-channel communications). Thoroughly document every internal interaction (research, cross-team engagement). Captures technical details (logs, splunk queries, JIRA details, etc), and provides internal commentary, troubleshooting steps throughout the case. Follows established guidelines on tagging, categorizing, merging tickets. Contributes to Knowledge articles Active participant in process improvement initiatives Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 5+ years of experience in a Technical Support Engineer, Application Support, or Support Engineer role, supporting complex software products or platforms Strong programming/scripting troubleshooting skills in at least one of: JavaScript (preferably with Node.js) / Python / Java API or enterprise software experience, including technical troubleshooting skills. Hands‑on experience with web technologies and APIs, including: REST APIs/ HTTP protocol concepts/ API testing tools such as Postman or curl / Webhooks Solid understanding of networking and real-time communication, including: VoIP / SIP / WebRTC / TCP/UDP networking fundamentals / TLS/SSL Strong debugging and troubleshooting skills across: Application logs and API calls, Network traces (packet captures, basic analysis), Browser developer tools (for web-based products) Fluency in English (verbal, comprehension, listening, and writing) Availability to work non-standard (shifts / weekend rotation), on-call rotation weekend and holiday hours. Ability to diplomatically address customer concerns and provide feedback Desired: Bachelor's Degree or equivalent certifications and work experience Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment Basic case management experience/skills Strong problem-solving skills and critical thinking Location This role will be Remote, and based in Ireland. Travel We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. What we offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.