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Location: Pondicherry, India; Ahmedabad, India; Delhi, India; Bangalore, India Workplace: remote At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently looking for a highly proactive and detail-oriented Cyber Analyst to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. Job Responsibilities Monitor and manage EDR (Endpoint Detection and Response) and XDR (Extended Detection and Response) platforms to identify, analyze, and respond to security threats in real time. Perform continuous security monitoring within the Security Operations Center (SOC) environment, handling a high volume of alerts from endpoints, networks, and cloud infrastructures . Analyze security logs, alerts, and telemetry data to detect suspicious activity, malware, and potential breaches. Investigate, triage, and respond to security incidents , following established incident response procedures and escalation paths. Conduct threat analysis and root cause investigations to determine impact, scope, and remediation actions. Collaborate with SOC team members and other IT/security teams to contain, remediate, and prevent recurring incidents . Maintain accurate incident documentation and ensure proper case management within ticketing systems. Produce daily and weekly security reports , summarizing alerts, incidents, trends, and response actions for management and stakeholders. Continuously tune and optimize detection rules, alerts, and workflows to reduce false positives and improve detection efficiency . Stay informed on emerging threats, attack techniques, and industry best practices to enhance overall security posture. Proficiency in EDR/XDR platforms for continuous endpoint surveillance, behavioral analysis, and event correlation via SIEM tools. ​Expertise in threat hunting, alert triage, false positive qualification, and initial remediation like endpoint isolation or domain blocking. ​Knowledge of network protocols, logs (Syslog, Windows Events), scripting (PowerShell), and Cyber Threat Intelligence (CTI) for threat contextualization Bachelor's or Master's degree (Bac+3 equivalent) in cybersecurity, IT, or related fields, plus certifications, vendor-specific ESET, Trellix, Barracuda, SentinelOne, Fortigate. 2-5 years in SOC Tier 1/2 roles, with hands-on experience triaging alerts on EDR/XDR consoles to minimize noise. Ongoing training in advanced threats (EDR, XDR, MDR) to progress to senior positions.

Location: Riyadh, Saudi Arabia Müller's Solutions is in search of a dedicated Patch Management Engineer to enhance our IT infrastructure and ensure system security across our organization. In this role, you will be responsible for developing, implementing, and managing patch management processes and tools, ensuring that all systems are updated with the latest security patches and software updates. You will work closely with IT and security teams to identify vulnerabilities and mitigate risks related to outdated software. Key Responsibilities: Develop and implement an effective patch management strategy that aligns with organizational policies and security compliance requirements. Monitor and evaluate system vulnerabilities and recommend appropriate patches and updates. Coordinate and schedule patch deployment, ensuring minimum disruption to operations. Implement automated tools and processes for efficient patch management across diverse systems and platforms. Maintain accurate records of patch statuses, deployments, and exceptions. Conduct testing of patches in a controlled environment before full deployment. Collaborate with cross-functional teams to ensure timely and effective communication regarding system maintenance and downtime. Provide training and support to IT staff on patch management best practices and procedures. Stay updated with the latest industry trends, threats, and mitigation strategies related to patch management. Requirements Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field. At least 3 years of experience in IT operations, system administration, or cybersecurity related to patch management. In-depth knowledge of patch management tools and techniques. Experience with enterprise-level patch management solutions, such as SCCM, Ivanti, or similar tools. Familiarity with various operating systems (Windows, Linux, macOS) and applications. Strong analytical skills and the ability to assess the impact of patches on systems and applications. Excellent documentation skills for creating and maintaining patch management processes. Strong attention to detail and the ability to multitask. Familiarity with compliance standards and regulatory requirements related to patch management. Soft Skills: Excellent problem-solving skills and the ability to work under pressure. Strong interpersonal and communication skills to collaborate effectively with technical and non-technical staff. Ability to work independently and as part of a team in a remote work environment. Strong organizational skills and the ability to manage multiple projects and priorities efficiently. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Germany About the Role Our client is a technology-driven company delivering innovative hardware and software solutions for professional training environments. They are looking for a Product Trainer & Technical Support professional to support customers across Germany through on-site installations, hands-on trainings, and first-level technical support. Core Responsibilities Perform on-site product installations and deliver in-person product trainings at customer locations. Conduct hands-on training sessions and workshops for groups of 5–10 participants . Provide 1st-level customer support , including basic troubleshooting, licensing, and configuration. Deliver virtual trainings , webinars, and remote support when required. Act as a trusted technical contact, maintaining strong long-term customer relationships . Travel extensively across Germany. Visit the office for repairs or technical interventions when needed. Support the company at trade fairs and industry events . Document installations, issues, and resolutions accurately. Requirements Experience & Profile 2–5 years of experience in product training, technical support, or a similar client-facing technical role . Comfortable leading on-site trainings, workshops, and presentations . Strong communication skills – the ability to explain technical concepts clearly is more important than deep technical expertise. Affinity for technical problem-solving and hands-on work. Motivation to learn – full product training will be provided . Well-organized, reliable, and self-sufficient. Flexible mindset and willingness to travel . Languages: Native German, very good English. Nice to Have (not mandatory) Background in VR / AR technologies . Linux experience . Programming or general IT / tech background . Experience working with hardware installations or technical training environments.

Location: Remote, APAC ABOUT SUPABASE Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. ABOUT THE ROLE We’re looking for an experienced Database Support Engineer to join our Support Team and help developers unblock complex issues, build more reliably, and get the most out of the Supabase platform. You’ll work closely with customers and engineering, helping us improve product quality and developer experience based on real-world usage. This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions. WHAT YOU’LL BE RESPONSIBLE FOR In this role, you’ll: - Resolve Technical Issues: Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries. - Provide Consultative Advice: Offer proactive guidance to optimize workloads, avoid common pitfalls, and provide tailored advice to our most advanced users. - Bridge the Gap to Engineering: Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid reproduction steps. - Investigate Deeply: Ask smart, targeted questions that turn incomplete reports into actionable cases. - Communicate Effectively: Communicate clearly and empathetically with users of all levels—especially during high-impact or time-sensitive situations. - Drive Product Improvement: Spot patterns across tickets and recommend improvements to documentation, tooling, and the product itself. - Mentor and Lead: Mentor junior team members and help raise the overall bar for support quality. YOU MIGHT BE A GOOD FIT IF - Experience: You have 7+ years in technical support, databases, backend engineering, SRE, or similar roles. - Postgres Expertise: You know PostgreSQL deeply—including autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals. - Query Optimization: You’re strong in high-performance SQL and query optimization. - Troubleshooting Skills: You’re comfortable troubleshooting complex setups, including multi-tenant schema patterns and distributed system behavior. - Migration Knowledge: You’ve handled data migration issues (pg_dump/restore, schema drift, failed migrations) and know how to recover safely. - Technical Stack: You have hands-on experience with cloud hosting providers like AWS and are comfortable in terminal/Linux environments. - Operational Mindset: You thrive in high-volume situations and can form and test assumptions quickly. TIMEZONES & LOGISTICS - Type: Full-time position. - Location: This role requires a location within APAC time zones (we do not believe in the sustainability of overnight shifts). WHAT WE OFFER - Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. - ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. - Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. - Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. - Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. - Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. - Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ABOUT THE TEAM Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. - ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Location: Remote, EMEA ABOUT SUPABASE Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. ABOUT THE ROLE We’re looking for an experienced Database Support Engineer to join our Support Team and help developers unblock complex issues, build more reliably, and get the most out of the Supabase platform. You’ll work closely with customers and engineering, helping us improve product quality and developer experience based on real-world usage. This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions. WHAT YOU’LL BE RESPONSIBLE FOR In this role, you’ll: - Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries. - Provide consultative, proactive advice to optimize workloads, avoid common pitfalls, and offer tailored advice to our most advanced users. - Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid reproduction steps. - Ask smart, targeted questions that turn incomplete reports into actionable cases. - Communicate clearly and empathetically with users of all levels—especially during high-impact or time-sensitive situations. - Spot patterns across tickets and recommend improvements to documentation, tooling, and the product itself. - Mentor junior team members and help raise the overall bar for support quality. YOU MIGHT BE A GOOD FIT IF - Experience: You have 7+ years in technical support, databases, backend engineering, SRE, or a similar field. - Postgres Expertise: You know PostgreSQL deeply—autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals. - Performance: You’re strong in high-performance SQL and query optimization. - Troubleshooting: You’re comfortable troubleshooting complex setups, including multi-tenant schema patterns and distributed system behavior. - Technical Skills: * You can debug Edge Functions when failures get tricky. - You’ve handled data migration issues (pg_dump/restore, schema drift, failed migrations) and know how to recover safely. - You have hands-on experience with cloud hosting providers like AWS. - You’re comfortable in terminal and Linux environments. - Mindset: You thrive in high-volume situations and can form and test assumptions quickly. TIMEZONES & LOGISTICS - Status: Full-time position. - Location: Required residency/location within EMEA time zones (we do not believe in the sustainability of overnight shifts). WHAT WE OFFER - Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. - ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. - Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. - Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. - Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. - Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. - Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ABOUT THE TEAM Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. - ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Location: Remote, AMER Workplace: Remote ABOUT SUPABASE Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. ABOUT THE ROLE We’re looking for an experienced Database Support Engineer to join our Support Team and help developers unblock complex issues, build more reliably, and get the most out of the Supabase platform. You’ll work closely with customers and engineering, helping us improve product quality and developer experience based on real-world usage. This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions. WHAT YOU’LL BE RESPONSIBLE FOR In this role, you’ll: - Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries. - Provide consultative, proactive advice to optimize workloads, avoid common pitfalls, and offer tailored advice to our most advanced users. - Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid reproduction steps. - Ask smart, targeted questions that turn incomplete reports into actionable cases. - Communicate clearly and empathetically with users of all levels—especially during high-impact or time-sensitive situations. - Spot patterns across tickets and recommend improvements to documentation, tooling, and the product itself. - Mentor junior team members and help raise the overall bar for support quality. YOU MIGHT BE A GOOD FIT IF - Experience: You have 7+ years in technical support, databases, backend engineering, SRE, or a similar field. - Postgres Expertise: You know PostgreSQL deeply—autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals. - Performance: You’re strong in high-performance SQL and query optimization. - Troubleshooting: You’re comfortable troubleshooting complex setups, including multi-tenant schema patterns. - Distributed Systems: You can debug edge functions and understand distributed system behavior when failures get tricky. - Data Integrity: You’ve handled data migration issues (pg_dump/restore, schema drift, failed migrations) and know how to recover safely. - Cloud Infrastructure: You have hands-on experience with cloud hosting providers like AWS. - Technical Environment: You’re comfortable in terminal and Linux environments. - Mindset: You thrive in high-volume situations and can form/test assumptions quickly. TIMEZONES & LOGISTICS - Role: Full-time position. - Location: Required residence in North or South American time zones (we do not believe in the sustainability of overnight shifts). WHAT WE OFFER - Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. - ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. - Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. - Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. - Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. - Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. - Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ABOUT THE TEAM Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. - ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Location: Dammam, Saudi Arabia Müller's Solutions is actively seeking a SEC Facility Monitoring Engineer, exclusively for Saudi Nationals, to join our dynamic team. In this role. The SEC Facility Monitoring Engineer is a 24/7 role responsible for the real-time monitoring of all SEC corporate facilities (HQ, regional offices) to ensure a safe, secure, and operational environment. This role acts as the central command point, monitoring physical security, access control, and building management systems to immediately detect, assess, and respond to all security and safety incidents. Key Responsibilities: Monitor facility operations using advanced monitoring tools to ensure high availability and performance. Conduct regular inspections and assessments of facilities to identify and troubleshoot issues. Implement and manage facility monitoring systems, including alarms and alerts, to ensure prompt response to incidents. Collaborate with maintenance teams to address any facility-related issues and perform preventive maintenance. Generate and analyze reports on facility performance, uptime, and incident response. Maintain documentation of monitoring processes, incidents, and resolutions for compliance and operational improvement. Stay up-to-date with technologies and best practices related to facility monitoring and management. Requirements Requirements: Bachelor’s degree in Engineering, Information Technology, or a related field. Minimum of 3 years of experience in facility monitoring or a related field. Strong knowledge of facility management systems and monitoring tools. Experience with data center operations and infrastructure monitoring is preferred. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills to collaborate effectively with cross-functional teams. Ability to work independently and manage multiple tasks effectively. Proficiency in English; knowledge of Arabic is a plus. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Dammam, Saudi Arabia As a Network Engineer specializing in F5 L2 (Application Delivery) at Müller's Solutions, you will be responsible for managing and optimizing our application delivery infrastructure using F5 technologies. You will play a key role in designing, implementing, and maintaining F5 load balancers and associated services to ensure high availability, performance, and security of applications across the network. Key Responsibilities: Design, deploy, and manage F5 load balancers (LTM, ASM, APM) to facilitate efficient application delivery and traffic management. Monitor application performance and analyze traffic patterns to optimize load balancing strategies and enhance user experience. Troubleshoot and resolve issues related to application delivery, ensuring minimal impact on service availability. Collaborate with development and operations teams to configure and support application delivery services and integrate them with existing infrastructure. Implement security measures, such as Web Application Firewall (WAF) features, to protect applications from cyber threats. Maintain up-to-date documentation for F5 configurations, processes, and troubleshooting guides. Stay current with industry trends and best practices in application delivery and F5 technologies to continuously improve solutions. Requirements Requirements: Bachelor's degree in Computer Science, Information Technology, or related field. 2+ years of experience in network engineering with a focus on application delivery and F5 technologies. Strong knowledge of F5 products, including LTM, APM, and ASM configuration and management. Experience with networking protocols and technologies (TCP/IP, HTTP/HTTPS, DNS, and SSL). Ability to troubleshoot complex application delivery issues effectively and efficiently. Knowledge of scripting languages (e.g., Tcl, Python) for automation and customization of F5 configurations is a plus. Excellent analytical and problem-solving skills to identify and resolve performance issues. Strong communication and interpersonal skills to work effectively with cross-functional teams. Preferred Qualifications: Relevant certifications such as F5 Certified Administrator (F5-CA) or similar credentials. Experience with application monitoring tools and network performance analysis tools. Familiarity with cloud-based application delivery solutions. Knowledge of security best practices related to application delivery. Experience working in an Agile or DevOps environment is a plus. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Riyadh, Saudi Arabia Müller's Solutions is seeking a skilled Containerization Platform Engineer (Saudi National Only) to support our innovative remote team. This role involves the design, implementation, and administration of containerized applications and environments using technologies such as Docker and Kubernetes. As a Containerization Platform Engineer, you will ensure the smooth operation, security, and scalability of our containerized solutions. Key Responsibilities: Design and implement containerization strategies using Docker and Kubernetes. Create and manage secure container images and deployments, adhering to best practices for security and performance. Monitor and optimize container performance and resource utilization. Develop and maintain CI/CD pipelines to automate application deployments and updates. Provide technical support and troubleshooting for containerized applications. Collaborate with development teams to ensure seamless integration of containerization into the application lifecycle. Keep up-to-date with the latest trends and technologies in containerization and cloud services. Document processes, workflows, and best practices for container management. Requirements Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field. Hands-on experience with containerization technologies, specifically Docker and Kubernetes. Experience of 1-2 years with Kubernetes or OpenShift is essential. 3-5 years of experience in a relevant DevOps, Cloud, or Systems Engineering role is preferred. Solid understanding of microservices architecture and associated deployment methodologies. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud is required. Proficient in scripting languages like Python or Bash for automation tasks. Familiarity with Infrastructure as Code (IaC) tools like Terraform or Ansible is a plus. Excellent problem-solving skills in fast-paced environments. Strong communication skills and the ability to collaborate effectively with remote teams. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Dammam, Saudi Arabia; Riyadh, Saudi Arabia This position offers round-the-clock support, operating 24/7 throughout the year to deliver comprehensive assistance for the enterprise server environment. The responsibilities include the installation, configuration, management, operation, and maintenance of all Windows server systems and Windows Clusters. This role is crucial for maintaining system stability through daily operations, patch management, monitoring, and troubleshooting, as well as providing support for SAP environments that run on Windows. Key Responsibilities: Role Overview This position operates continuously throughout the year to deliver comprehensive support for the enterprise server landscape. The individual will be responsible for the installation, configuration, management, operation, and maintenance of all Windows server systems and Windows Clusters. This role is critical in ensuring system stability through daily operational tasks, patching, monitoring, and troubleshooting, while also providing support for SAP environments hosted on Windows. Areas of Responsibility Key Accountabilities Strategic Management Ensure that all Windows systems are effectively managed and maintained in accordance with vendor guidelines and security best practices, while also ensuring compliance with NCA, NIC, and SEC Cybersecurity regulations. Operations Management Install, configure, manage, operate, and maintain Windows Server systems and Windows Clusters (e.g., Server 2012, 2016). Provide daily operational support, including OS installation, monitoring, troubleshooting, virus protection, and resource management. Oversee Windows File shares and clusters, as well as support SAP, SAP HANA, and SAP S/4HANA environments on the Windows platform. Consistently review system logs and OS behavior to proactively monitor performance and resolve any issues. People Management Build Relationships Collaborate closely with ERP, application, database, and web hosting teams to address daily support and break/fix issues, as well as manage scheduled maintenance. Process Improvement & Knowledge Management Manage and maintain client agents for server monitoring (SCOM) and server management (SCCM). Offer guidance for automation processes within the Microsoft Orchestrator environment. Develop and maintain both technical and detailed design documentation, as well as operational documentation. Create, manage, and delete user/group accounts, and enforce account policies. Raise and oversee support tickets with Microsoft, including troubleshooting, log collection, and follow-up activities. Requirements Requirements: Degree: Bachelor’s degree in Computer Science, Information Technology, or a related discipline. Years of Experience: 3-5+ years of experience in enterprise Windows Server administration. Technical Skills: Proficient in Windows Server (2012, 2016+) and Windows Clustering. Extensive experience with Microsoft System Center (SCOM, SCCM), and knowledge of Microsoft Orchestrator for automation tasks. Familiarity with supporting SAP, SAP HANA, or SAP S/4HANA on Windows platforms. Skilled in operating system installation, monitoring, troubleshooting, and patch management. Experience managing Active Directory, user account configurations, and group policies. Generic Skills: Capability to function in a 24/7/365 shift-based work environment. Strong documentation abilities for both design and operational processes. Excellent skills in collaborating with application and database teams. Awareness of cybersecurity regulations (NCA, NIC). Decision Making Authority: Empowered to install, configure, patch, and maintain all Windows server systems and clusters. Accountable for daily operations, monitoring, and troubleshooting in the Windows environment. Authorized to create and manage user/group accounts and policies. Responsible for overseeing the full lifecycle of vendor support tickets with Microsoft. Preferred Qualifications: Familiarity with virtualization technologies (such as VMware or Hyper-V). Understanding of network fundamentals and protocols (TCP/IP, DNS, DHCP). Knowledge of system backup and recovery solutions. Detail-oriented and organized approach to managing tasks and documentation. Passion for technology and eagerness to stay updated on industry trends. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Riyadh, Saudi Arabia; Dammam, Saudi Arabia This position functions around the clock, 24/7/365, to deliver extensive support for the enterprise RHEL server environment. The role involves the installation, configuration, management, operation, and maintenance of all RHEL server systems and RHEL Clusters (including Pacemaker). It is essential to ensure system stability through daily operations, patch management, monitoring, and troubleshooting, as well as providing support for SAP environments that operate on RHEL. Key Responsibilities: Install, configure, and manage Linux servers and applications to ensure optimal performance and high availability. Monitor system performance, perform routine maintenance, and apply updates as needed. Identify and resolve issues related to the operating system, hardware, and network configurations. Implement and enforce security best practices within Linux environments, including firewalls, user permissions, and file integrity measures. Assist in the deployment and management of applications hosted on Linux servers. Document system configurations, procedures, and troubleshooting documentation for reference by the team. Support backup and recovery processes to maintain data integrity and availability. Collaborate with development teams to enhance deployment processes and ensure effective integration of Linux applications. Ensure that all RHEL systems are managed in accordance with vendor recommendations and security best practices, while also maintaining compliance with NCA, NIC, and SEC Cybersecurity regulations. Contribute to the management of the operating system lifecycle, including planning for version upgrades and decommissioning. Install, configure, manage, operate, and maintain RHEL server systems and clusters (e.g., RHEL 7, 8, 9). Provide daily operational support, including OS installation, monitoring, troubleshooting, virus protection, and resource management. Manage RedHat HA Extension (PACEMAKER) clusters and support SAP, SAP HANA, and SAP S/4HANA environments on the RHEL platform. Regularly review system logs and OS behavior to proactively monitor and address potential issues. Build strong relationships with the ERP, application, database, and web hosting teams for daily support, troubleshooting, and scheduled maintenance activities. Manage and maintain client agents for server monitoring (SCOM, AppDynamic) and server management (SCCM). Create and maintain technical and detailed design documentation, as well as technical operation documentation. Create, maintain, and delete user/group accounts and implement account policies. Raise and manage support tickets with RedHat, including troubleshooting, log collection, and follow-up. Requirements Requirements: Degree: Bachelor’s degree in Computer Science, Information Technology, or a related field. Years of Experience: 3-5+ years of practical experience in Linux System Administration (RHEL/CentOS) in an enterprise context. Special Technical Skills: Proficient in RHEL (versions 7, 8, 9) and RHEL Clustering (Pacemaker). Extensive experience in supporting SAP/SAPHANA on RHEL. Demonstrated ability in the installation, monitoring, troubleshooting, and patch management of operating systems. Experience in managing user and group accounts. Familiarity with monitoring solutions such as SCOM/AppDynamics and management tools like SCCM. Special Generic Skills: Capability to work in a 24/7/365 shift environment. Excellent documentation skills, including design and operational documentation. Strong teamwork abilities for effective collaboration with application and database teams. Awareness of cybersecurity regulations (NCA, NIC). Decision Authority Matrix: Authorized to install, configure, patch, and maintain all RHEL systems and clusters. Responsible for daily operations, monitoring, and troubleshooting of the RHEL environment. Empowered to create and manage user/group accounts and their associated policies. Oversee the entire lifecycle of vendor support tickets for RedHat. Preferred Qualifications: Certifications such as Red Hat Certified System Administrator (RHCSA) or Linux Professional Institute Certification (LPIC) are a plus. Experience with cloud services (AWS, Azure) for deploying and managing Linux applications. Familiarity with configuration management tools (e.g., Ansible, Puppet). Ability to manage multiple priorities and projects in a fast-paced environment. Strong communication skills to work effectively with remote teams. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Riyadh, Saudi Arabia Müller's Solutions is seeking a skilled VMware vRealize Automation Specialist, exclusively for Saudi Nationals. In this position, you will leverage your knowledge of VMware technologies to oversee and automate our cloud infrastructure, ensuring both efficiency and performance. You will be instrumental in the design, implementation, and support of our vRealize Automation projects, assisting organizations in streamlining operations and enhancing their IT resource management. The role operates on an 8x5 schedule with on-call support and entails designing, developing, and managing the cloud automation platform utilizing VMware vRealize Automation (vRA). This position emphasizes automating the provisioning of infrastructure, creating a centralized service catalog, and integrating with Infrastructure as Code (IaC) and DevOps tools to expedite service delivery. Responsibilities: Design and develop vRealize Automation solutions tailored to fulfill client requirements. Oversee and maintain vRealize Automation environments, including handling upgrades and patches. Utilize vRealize Automation to streamline the provisioning of virtual machines, containers, and applications, minimizing the need for manual intervention. Automate intricate workflows and processes, such as application deployment, configuration management, and lifecycle management. Promote collaboration between development and operations teams by incorporating vRA with DevOps tools and methodologies. Enhance infrastructure efficiency and automate IT service delivery utilizing VMware tools. Work alongside cross-functional teams to establish policies and procedures concerning automation. Diagnose issues related to VMware environments and deliver effective solutions. Document processes, configurations, and best practices to facilitate knowledge sharing. Keep abreast of the latest trends and advancements.d advancements in VMware technologies. Requirements Bachelor's degree in Computer Science, Information Technology, or a related discipline. A minimum of 3 years of experience with VMware vRealize Automation or similar VMware solutions. In-depth understanding of virtualization technologies and cloud computing principles. Holder of VMware Aria Automation: Install, Configure, Manage [V8.10] certification. Proficient in programming and scripting languages such as Python, Bash, and PowerShell. Experienced with Infrastructure as Code (IaC) tools like Terraform and Ansible. Familiar with Continuous Integration/Continuous Deployment (CI/CD) pipelines (e.g., Jenkins, GitLab CI). Knowledgeable in containerization and orchestration technologies (Docker, Kubernetes). Experienced with Git and version control systems. Authorized to create and implement automation workflows for provisioning. Tasked with building and maintaining the vRA service catalog. Authorized to integrate vRA with third-party IaC and CI/CD tools. Responsible for automating intricate lifecycle management processes. Availability for 8x5 work hours and on-call support. A strong automation-centric approach. Exceptional collaboration abilities for partnering with development and operations teams. Experience in using scripting languages (e.g., PowerShell, Python) for automation purposes. Skilled in configuring and managing VMware vSphere environments. Understanding of IT service management concepts and practices. Strong troubleshooting and problem-solving capabilities. Excellent communication skills, capable of functioning effectively within a team setting. Saudi National status is required for this position. Preferred Qualifications: Relevant VMware certifications (e.g., VCP, VCAP) are preferred. Familiarity with networking and storage technologies in virtual environments. Experience with cloud management platforms and integrations is advantageous. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Riyadh, Saudi Arabia Müller's Solutions is seeking a skilled VMware vRealize Automation Specialist, exclusively for Saudi Nationals. In this position, you will leverage your knowledge of VMware technologies to oversee and automate our cloud infrastructure, ensuring both efficiency and performance. You will be instrumental in the design, implementation, and support of our vRealize Automation projects, assisting organizations in streamlining operations and enhancing their IT resource management. The role operates on an 8x5 schedule with on-call support and entails designing, developing, and managing the cloud automation platform utilizing VMware vRealize Automation (vRA). This position emphasizes automating the provisioning of infrastructure, creating a centralized service catalog, and integrating with Infrastructure as Code (IaC) and DevOps tools to expedite service delivery. Key Responsibilities: Design and develop vRealize Automation solutions tailored to fulfill client requirements. Oversee and maintain vRealize Automation environments, including handling upgrades and patches. Utilize vRealize Automation to streamline the provisioning of virtual machines, containers, and applications, minimizing the need for manual intervention. Automate intricate workflows and processes, such as application deployment, configuration management, and lifecycle management. Promote collaboration between development and operations teams by incorporating vRA with DevOps tools and methodologies. Enhance infrastructure efficiency and automate IT service delivery utilizing VMware tools. Work alongside cross-functional teams to establish policies and procedures concerning automation. Diagnose issues related to VMware environments and deliver effective solutions. Document processes, configurations, and best practices to facilitate knowledge sharing. Keep abreast of the latest trends and advancements.d advancements in VMware technologies. Requirements Requirements: Bachelor's degree in Computer Science, Information Technology, or a related discipline. A minimum of 3 years of experience with VMware vRealize Automation or similar VMware solutions. In-depth understanding of virtualization technologies and cloud computing principles. Holder of VMware Aria Automation: Install, Configure, Manage [V8.10] certification. Proficient in programming and scripting languages such as Python, Bash, and PowerShell. Experienced with Infrastructure as Code (IaC) tools like Terraform and Ansible. Familiar with Continuous Integration/Continuous Deployment (CI/CD) pipelines (e.g., Jenkins, GitLab CI). Knowledgeable in containerization and orchestration technologies (Docker, Kubernetes). Experienced with Git and version control systems. Authorized to create and implement automation workflows for provisioning. Tasked with building and maintaining the vRA service catalog. Authorized to integrate vRA with third-party IaC and CI/CD tools. Responsible for automating intricate lifecycle management processes. Availability for 8x5 work hours and on-call support. A strong automation-centric approach. Exceptional collaboration abilities for partnering with development and operations teams. Experience in using scripting languages (e.g., PowerShell, Python) for automation purposes. Skilled in configuring and managing VMware vSphere environments. Understanding of IT service management concepts and practices. Strong troubleshooting and problem-solving capabilities. Excellent communication skills, capable of functioning effectively within a team setting. Saudi National status is required for this position. Preferred Qualifications: Relevant VMware certifications (e.g., VCP, VCAP) are preferred. Familiarity with networking and storage technologies in virtual environments. Experience with cloud management platforms and integrations is advantageous. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Riyadh, Saudi Arabia; Dammam, Saudi Arabia Join our team at Müller's Solutions as a Network Monitoring Analyst (ACI/F5 L1) dedicated to supporting our network infrastructure in Saudi Arabia. This position is exclusively for Saudi Nationals and focuses on Providing foundational (L1) support for the SEC Data Center and Cloud Networks, with a specific focus on Cisco ACI and F5 load balancing technologies. This role operates on an 8x5 schedule with on-call responsibilities, focusing on monitoring, initial fault management, incident registration, and escalation to senior support teams. Key Responsibilities: Oversee the performance and health of the network utilizing Cisco ACI and F5 technologies, proactively identifying and addressing issues as they arise. Deliver first-level support for network-related incidents and service requests, ensuring prompt resolution and minimal impact on operations. Work in collaboration with engineering teams to facilitate the deployment and management of network configurations and policies. Regularly analyze network traffic and performance metrics to enhance system functionality. Record network operations, incidents, and resolutions for compliance purposes and future reference. Support network security by monitoring and addressing potential threats or vulnerabilities. Keep informed about best practices, trends, and technologies pertinent to application networking and monitoring. Actively monitor infrastructure alarms for ACI and F5 systems, performing initial fault management, which includes basic isolation, restoration, and notifications. Log issues identified through monitoring or reported by other teams. Engage in remediation activities according to established support guidelines and Standard Operating Procedures (SOPs). Create, assign, and aid in the resolution of daily Level 1 incidents. Document known fault types in the knowledge base. Adhere to all essential operational processes, including fault/incident management, performance monitoring, and change control. Monitor network performance and assist in troubleshooting basic network issues. Collaborate closely with the monitoring tools team to optimize and contextualize infrastructure alarms. Communicate complex issues and escalate them to Level 2/3 engineers for resolution. Requirements Requirements: Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field. 1-2 years of experience in network monitoring or support roles, preferably with Cisco ACI and F5 technologies. Ability to work 8x5 and provide on-call support. Strong attention to detail and ability to follow defined procedures (SOPs). Good communication skills for escalating issues and collaborating with teams. Good documentation skills. Basic understanding of networking principles, TCP/IP, and application delivery functionality. Familiarity with network monitoring tools and services. Strong troubleshooting skills with the ability to analyze and resolve technical issues. Good communication and collaboration skills to work effectively within a team. Must be a Saudi National. Preferred Qualifications: Experience with load balancers, firewalls, and application performance management tools. CCNA or similar networking certification is a plus. Knowledge of ITIL practices is beneficial. Willingness to learn and adapt to new technologies and methodologies in network monitoring. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Riyadh, Saudi Arabia Müller's Solutions is looking for a talented Containerization Platform Engineer to join our innovative team. In this role, you will be responsible for supporting containerized applications, implementing security best practices, developing automation, and monitoring performance to ensure smooth, secure, and efficient operation. Operates 24x7x365 to assist in the deployment, configuration, and management of containerization platforms (e.g., Docker, Kubernetes). Key Responsibilities: Design and implement containerization strategies using technologies such as Docker and Kubernetes. ·      Implement security best practices for containerization environments, including image security, network security, and access control. Conduct security assessments and audits to identify and remediate vulnerabilities. Support the deployment and configuration of containerization platforms, ensuring the correct setup of containerized applications in accordance with best practices for performance and security. Provide technical assistance to users, developers, and operations teams. Address and resolve issues related to containerized applications, networking, storage, and orchestration. Design and maintain CI/CD pipelines to automate the deployment of containerized applications. Serve as the primary technical contact for application and DevOps teams utilizing the platform. Monitor and enhance container performance and resource utilization. Evaluate the performance of containerized environments to identify performance bottlenecks and improve resource allocation. Implement monitoring tools to track container health, performance metrics, and logs. Create automation scripts and tools for managing environments, deploying applications, and scaling resources. Establish CI/CD pipelines to streamline the build, test, and deployment workflows. Generate and update documentation, guides, and knowledge base articles. Guarantee the high availability and scalability of containerized applications. Work closely with development teams to create optimized container images and enhance application deployment. Diagnose and resolve issues related to containerized environments. Collaborate with Level 2 support teams (Operating Systems, Network, Storage) to tackle underlying infrastructure challenges. Document processes and architecture thoroughly.st practices for container management. Stay current with the latest trends and technologies in containerization and cloud services. Requirements Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field. Hands-on experience with containerization technologies, preferably Docker and Kubernetes. A minimum of 1-2 years of direct, hands-on experience with Kubernetes or OpenShift is essential. 3-5 years of experience in a relevant role within DevOps, Cloud, or Systems Engineering is preferred. A solid grasp of microservices architecture and deployment methodologies is required. Experience with cloud platforms, including AWS, Azure, or Google Cloud, is necessary. Proficiency in scripting languages such as Python or Bash for automation purposes is required. Familiarity with Infrastructure as Code (IaC) tools like Terraform or Ansible is an advantage. Exceptional troubleshooting skills and the ability to thrive in a fast-paced environment are critical. Strong communication abilities and experience in collaborative work across teams are essential. Work together with L2 teams (Operating System, Network, Storage) to address fundamental infrastructure challenges. Monitor the performance of containerized environments to detect bottlenecks and optimize resources. Implement monitoring tools for container health, performance metrics, and logging. Create automation scripts and tools for managing environments, deploying applications, and scaling resources. Establish CI/CD pipelines to automate build, testing, and deployment processes. Develop and maintain documentation, user guides, and knowledge base articles. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Baku Workplace: onsite At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.   Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.   L ongevity O pportunity V ision E njoy the game!   The ideal candidate will be responsible for managing RDBMS and NoSQL solutions, optimizing performance, implementing replication and high availability, and providing support to development teams. Troubleshooting and problem-solving will be a key part of your role. Qualifications 5+ years of experience as a Database Administrator Bachelor's Degree or equivalent experience in Computer Science, Technology, or a related field of study Expert-level experience with at least one of MySQL, PostgreSQL Familiarity with other RDBMS or NoSQL solutions Strong knowledge of SQL (DDL, DML, DCL) Experience with AWS or GCP cloud platforms Proficiency in Linux Excellent interpersonal and communication skills, with the ability to convey technical information to non-technical stakeholders Strong analytical and problem-solving abilities English language proficiency at B2 level or higher A plus if: Experience in scripting, automation, and Infrastructure-as-Code (IaC) tools (e.g., Terraform, Puppet, Bash/Python) Team management experience Familiarity with observability tools like Datadog, Prometheus, Grafana, or Zabbix Responsibilities Manage RDBMS and NoSQL solutions Ensure database performance, scalability, high availability, and disaster recovery across environments deployed on bare-metal servers and virtual machines Implement and manage replication сhains, partitioning / sharding, backups Assist development teams in creating, optimizing, and problem solving with RDBMS and NoSQL solutions Troubleshooting Drive automation using Terraform, Puppet, and custom tooling for infrastructure and database lifecycle management Benefits: We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.   By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.

Location: Serbia Workplace: remote ABOUT YOU   The ideal candidate will be responsible for managing RDBMS and NoSQL solutions, optimizing performance, implementing replication and high availability, and providing support to development teams. Troubleshooting and problem-solving will be a key part of your role.     ABOUT US   Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.   For more information, visit xsolla.com. Requirements 5+ years of experience as a Database Administrator Bachelor's Degree or equivalent experience in Computer Science, Technology, or a related field of study Expert-level experience with at least one of MySQL, PostgreSQL Familiarity with other RDBMS or NoSQL solutions Strong knowledge of SQL (DDL, DML, DCL) Experience with AWS or GCP cloud platforms Proficiency in Linux Excellent interpersonal and communication skills, with the ability to convey technical information to non-technical stakeholders Strong analytical and problem-solving abilities English language proficiency at B2 level or higher A plus if: Experience in scripting, automation, and Infrastructure-as-Code (IaC) tools (e.g., Terraform, Puppet, Bash/Python) Team management experience Familiarity with observability tools like Datadog, Prometheus, Grafana, or Zabbix Responsibilities Manage RDBMS and NoSQL solutions Ensure database performance, scalability, high availability, and disaster recovery across environments deployed on bare-metal servers and virtual machines Implement and manage replication сhains, partitioning / sharding, backups Assist development teams in creating, optimizing, and problem solving with RDBMS and NoSQL solutions Troubleshooting Drive automation using Terraform, Puppet, and custom tooling for infrastructure and database lifecycle management Benefits   We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.   The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.   By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially.   Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.   For any inquiries related to data privacy, please contact: careers@xsolla.com   Explore more opportunities at: https://xsolla.com/careers

Location: Belgrade Workplace: onsite About Unlimit   Unlimit is a global fintech ecosystem built to eliminate financial borders holding businesses back. The company provides the extensive infrastructure needed to scale globally, integrating payment processing, multi-currency business accounts, BaaS and crypto gateways into a single, intelligent platform.   Across 17 offices globally, Unlimit bridges hyper-local expertise with a high-capacity financial network, giving companies the agility to expand across regions with operational confidence and speed. Driving the evolution of payments, Unlimit is transforming its infrastructure from human-operated fintech into AI-native financial infrastructure — where APIs are consumed by machines, integrations are negotiated by agents, and systems evolve continuously through intelligent automation. Our next users are not only humans. They are AI agents acting on behalf of humans and businesses.   Unlimit serves more than the needs of businesses today; we are building the nervous system for a borderless global economy. Role Overview   The Technical Support Engineer specializing in Alternative Payment Methods (APM) is a critical technical role responsible for the stability, performance, and reliability of all APM integrations within our PSP/fintech ecosystem.   This engineer acts as the top-tier technical expert for merchants, internal Product/Engineering teams, and external payment partners. The primary focus is on resolving complex incidents, driving deep root-cause analysis (RCA), leading operational improvements, and guaranteeing seamless, high-volume transaction processing for all supported APMs.   Success in this role requires advanced technical proficiency, superior analytical skills, and the ability to articulate complex issues clearly to both technical and non-technical audiences.   As Unlimit evolves toward AI-native financial infrastructure, this role will also leverage intelligent monitoring, automation, and AI-assisted operational workflows to detect anomalies faster, improve incident response, and continuously enhance the reliability of payment integrations. Areas of Responsibility 1. Expert Incident & Problem Management Serve as the highest escalation point for all critical APM-related issues across production and sandbox environments. Conduct in-depth troubleshooting of complex transaction failures, including authorization declines, settlement discrepancies, callback issues, and routing problems. Perform real-time analysis using logging and monitoring tools (Kibana, Datadog, Grafana, Splunk) to quickly diagnose system anomalies and errors. Coordinate incident resolution efforts with Engineering and DevOps, focusing on swift mitigation and long-term recurrence prevention. Lead emergency response protocols during major outages impacting APM transaction flows.Execute deep-dive Post-Incident Root Cause Analysis (RCA) and present findings to Product and Engineering teams. 2. APM Performance & Monitoring Develop, maintain, and optimize monitoring dashboards, alerts, and system health checks specific to APMs. Analyze key performance indicators (KPIs) such as success rates, latency, and drop-off rates to identify and propose systemic improvements. Drive proactive detection initiatives to flag merchant-level or provider-level processing issues before they escalate into incidents. 3. Integration & Merchant Support Provide senior-level technical consultation to merchants integrating various APMs (e.g., Pix, Sofort, iDeal, Klarna, local wallets). Review and validate API specifications, payload structures, webhook configurations, and authentication mechanisms. Assist with integration test scenarios and required APM certification processes. 4. Operational Excellence & Automation Propose and drive solution implementations (automation, tooling, configuration changes, or product enhancements) to reduce recurring incidents and operational friction. Create and maintain comprehensive documentation, including detailed runbooks, troubleshooting guides, and standard operational procedures. Promote operational excellence through standardization and knowledge sharing. 5. Cross-Functional Collaboration Serve as the technical APM subject matter expert for Product Managers, Engineering, Compliance, and Partner Management teams. Provide support insights that influence product backlog prioritization and roadmap decisions. Articulate APM-specific technical constraints, regional nuances, and compliance requirements to internal stakeholders. 6. External Partner Liaison Act as the primary technical point of contact with APM providers and acquirers. Manage and escalate persistent technical issues, ensuring adherence to partner SLAs. Validate the impact of provider updates, maintenance schedules, and API changes on our merchant base. Required Skills & Experience Payment Systems: Deep, hands-on understanding of payment processing workflows, specifically APM models and related regional payment regulations. APIs & Data: Proven experience with REST APIs, webhooks, JSON, and authentication protocols. Monitoring & Logging: Proficiency with enterprise-grade monitoring and logging systems (Datadog, Grafana, Kibana, ELK Stack, Splunk). Data Analysis: Strong proficiency in SQL for complex transactional data analysis. Coding: Ability to read and debug code snippets (e.g., Python, Node.js, Java). Infrastructure (Plus): Familiarity with microservices architecture, cloud environments (AWS/GCP), and CI/CD pipelines. Strong AI-driven mindset and curiosity about emerging AI technologies. Hands-on experience using AI tools (e.g., LLMs, automation frameworks, AI-assisted development tools) to enhance productivity or system performance. Professional Experience 4–7+ years in a senior technical support, payments engineering, or integration engineering role. Essential: Prior experience within a high-volume PSP, fintech, or banking environment is strongly preferred. Experience supporting global payment methods and managing high-traffic systems. Key Competencies Exceptional problem-solving, analytical, and critical-thinking abilities. Outstanding written and verbal communication, capable of distilling complex technical concepts. Demonstrated ability to remain calm and effective while managing critical incidents under pressure. High sense of ownership, bias for action, and commitment to operational improvements. Success Metrics Reduction in the Mean Time to Resolution (MTTR) for APM incidents. Successful achievement of high SLA resolution rates for merchant and internal support tickets. Measurable improvement in overall APM transaction success rates and system reliability. Positive results in cross-team collaboration surveys and knowledge-sharing initiatives. High merchant satisfaction scores (CSAT/NPS) related to APM support. Join Unlimit Team now!   Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.