Основные требования:
— Образование: высшее техническое, математическое, экономическое, финансовое или в области информационных технологий / анализа данных — желательно. Профильное образование не является обязательным при наличии релевантного опыта в Product Management, data/BI или GovTech.
— 4+ года продакт-менеджмента в B2B или GovTech, из них хотя бы 2 — с аналитическими или data-продуктами: BI, дашборды, отчётность, data-платформы.
— Умение читать данные самостоятельно: SQL на уровне «написать запрос к витрине и проверить цифру», понимание того, как устроены витрины, справочники и права доступа к строкам.
— Опыт вывода продукта в продуктив у нескольких клиентов с разными требованиями — и умение сказать «нет» кастомизации, которая ломает продукт.
— Опыт работы с LLM-продуктами или сильное желание в них разобраться: что такое семантический слой для text-to-SQL, зачем нужен eval, где границы автономии агента.
— Русский — свободно, письменно и устно; казахский — плюс; английский — читать документацию и общаться с вендорами.
— Работа с Claude Code или аналогами в ежедневной практике либо готовность освоить за первый месяц.
— Большим плюсом будет опыт в архитектуре.
— Опыт проектирования data-платформ, хранилищ, витрин, интеграций между системами или переход с BI-инструмента на собственный портал.
— Понимание, как разложить данные по контурам, опыт с Airflow или аналогами, опыт с PostgreSQL как аналитической базой.
— Плюсом будет опыт в госсекторе Казахстана или с бюджетным процессом, опыт продаж или пилотов с государственными заказчиками, опыт построения продуктов с подпиской.
Чем предстоит заниматься:
— Вести аналитическое направление как единую продуктовую линейку: ИИ-аналитика по бюджетным данным, перенос отчётности на портал, новые разделы Цифрового паспорта, сводная аналитика для государственных заказчиков.
— Держать границу продукта: что входит в платформу, а что продаётся отдельно — ваше предложение и аргументация перед руководством.
— Владеть семантическим слоем как продуктом: какие витрины нужны, как они описаны и в каком порядке появляются.
— Одна модель данных кормит и дашборды, и ИИ-агента.
— Задавать планку качества ИИ-продуктов: eval-набор по каждому домену с эталонными ответами, собранными вместе с экспертами.
— Работать с пользователями напрямую: экономисты и финансисты акиматов, консультанты в регионах.
— Ставить задачи так, чтобы их можно было делать за дни: короткая история → проработка критериев приёмки и кликабельный прототип → утверждение → реализация → ревью → релиз.
— Работать в таком ритме и задавать его команде.
— Раз в месяц отчитываться перед руководством: статус, риски, что нужно для движения дальше.
Условия:
— Конкурентная заработная плата.
— Корпоративная медицинская страховка.
— Возможности для профессионального роста.
— Офис на левом берегу в современном деловом центре.
— Возможность влиять на развитие продукта и улучшение процессов клиентов.
Задачи:
— Планировать, координировать и отслеживать поставки для объединенной команды, состоящей из инженеров компании и внутренней команды разработки клиента, обеспечивая четкие приоритеты, сроки и выполнение.
— Обеспечивать проведение Agile-мероприятий, включая планирование спринтов, ежедневные stand-up совещания, обзоры и ретроспективы, делегируя рутинные задачи по facilitation team leads, где это уместно.
— Оценивать существующие рабочие процессы, выявлять узкие места и внедрять практические улучшения процессов, которые дают измеримые и устойчивые результаты.
— Владеть и постоянно улучшать среду Jira, включая рабочие процессы, доски, панели мониторинга, правила автоматизации и стандарты отчетности.
— Содействовать внедрению инструментов с поддержкой ИИ, в частности Claude, путем выявления высокоэффективных use cases, проведения пилотных проектов, масштабирования успешных инициатив и оценки их влияния.
— Разработать и внедрить автоматизацию для повторяющихся процессов управления проектами и команды, включая отчетность о статусе, triage тикетов и регулярные операционные обновления.
— Определять, отслеживать и анализировать метрики эффективности команды, предоставляя четкие отчеты о прогрессе и аналитические выводы ключевым заинтересованным сторонам.
— Наставлять и поддерживать team leads в принятии на себя ответственности за повседневные координационные активности, обеспечивая эффективную работу команды с меньшей зависимостью от центрального управления проектами.
Требования:
— Опыт работы на позиции Project Manager не менее 5 лет в проектах с использованием Agile методологий, таких как Scrum и/или Kanban.
— Опыт руководства инициативами по внедрению ИИ или программами повышения производительности на уровне команды или отдела.
— Опыт работы в сфере платежей.
— Доказанный успешный опыт в проектировании, внедрении или трансформации процессов поставки, а не только в управлении установленными процессами.
— Продвинутая экспертиза в Jira, включая настройку рабочих процессов, правила автоматизации, дашборды и отчетность.
— Практический опыт использования инструментов ИИ, таких как Claude, ChatGPT или Microsoft Copilot, для повышения индивидуальной или командной производительности.
— Опыт управления распределенными или кросс-функциональными командами, включая сотрудничество с членами команд со стороны клиента.
— Уровень английского языка Upper Intermediate (B2) или выше, с возможностью эффективно общаться с клиентами, готовить отчеты для заинтересованных сторон и вести проектную документацию.
Будет плюсом:
— Опыт создания жизненного цикла разработки с использованием ИИ (AI Driven Development Lifecycle, ADLC), где инструменты ИИ интегрированы в процессы планирования, разработки, тестирования и поставки.
— Знакомство с платформами и инструментами автоматизации, такими как Jira Automation, Zapier, n8n, а также с языками программирования, такими как Python.
— Опыт определения, отслеживания и улучшения показателей производительности поставки с использованием метрик, таких как DORA, время цикла, пропускная способность и другие практики улучшения процессов на основе данных.
— Сертификаты в области Agile или управления проектами, такие как Professional Scrum Master (PSM), Project Management Professional (PMP) или SAFe.
Условия:
— Полная занятость с официальным трудовым договором.
— Гибкий формат работы: офис, удалённая работа или гибридный.
— Частная медицинская страховка.
— Оплачиваемый отпуск и больничный.
— Доступ к внутренним и внешним платформам обучения.
— Рабочее оборудование.
— Программа рефералов с бонусами за рекомендацию друзей и бывших коллег.
Задачи:
— Формирование и реализация дорожной карты продукта на основе данных и приоритетов бизнеса.
— Работа над повышением ретеншна игроков, включая анализ поведения, выстраивание сценариев возврата и прогрева аудитории.
— Постоянная работа с продуктовыми метриками: LTV, ARPU, CR, Retention, DAU/MAU, Churn и т.д.
— Построение и поддержка воронок и пользовательских сегментов, анализ их поведения.
— Формулировка и тестирование гипотез для улучшения ключевых метрик продукта.
— Взаимодействие с маркетингом по аналитике привлеченного трафика: оценка качества, LTV по каналам, вовлеченность.
— Использование и настройка систем продуктовой аналитики (GA4, Amplitude, Mixpanel, AppsFlyer и т.п.).
— Постановка задач аналитикам, дизайнерам, разработчикам и контроль выполнения.
— Проведение и участие в продуктовых исследованиях, интервью с пользователями.
— Подготовка регулярной отчетности по результатам работы и метрикам.
Требования:
— Опыт работы на позиции Product Manager от 2 лет, желательно в индустрии игр, беттинга или азартных онлайн-продуктов.
— Уверенное знание ключевых продуктовых метрик: LTV, ARPU, Retention, DAU, MAU, Churn, Conversion Rate и др.
— Практический опыт работы с системами аналитики: Google Analytics 4, Amplitude, Mixpanel, Appsflyer и пр.
— Понимание принципов юнит-экономики, сегментации пользователей и построения воронок.
— Опыт в создании и управлении roadmap, приоритизации задач (ICE, RICE, Kano и т.д.).
— Навыки постановки и проверки гипотез на основе данных.
— Уверенная работа с Excel/Google Sheets.
— Опыт взаимодействия с кросс-функциональными командами, включая маркетинг, разработку, аналитику, дизайн.
— Сильные коммуникативные навыки, умение презентовать решения и доносить смысловые приоритеты до команды.
— Опыт в продуктовых A/B тестах и аналитике результатов.
Будет плюсом:
— Опыт работы с BI-системами (Power BI, Tableau, Looker).
— Умение работать с данными: SQL на базовом уровне.
Условия:
— Конкурентная заработная плата;
— Полностью удаленный формат работы или возможность работать в офисах в Казани;
— ДМС после 3-х месяцев работы;
— 2 Day-off и премии к значимым событиям;
— Корпоративные мероприятия;
— Отсутствие формализма и бюрократии;
— Поддержка в развитии: внутреннее и внешнее обучение, тренинги и корпоративные поездки для лучших сотрудников.
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Задачи:
— Разработка и реализация маркетинговой стратегии компании (B2C / B2B).
— Работа с контентом: подготовка текстов для публикации в социальных сетях.
— Ведение аналитики и отчетности по ключевым метрикам - LTV (Lifetime Value), CAC (Customer Acquisition Cost), ROAS, Retention Rate (Churn), ARPU.
— Распределение и оптимизация маркетингового бюджета с фокусом на окупаемость и снижение стоимости привлечения платящего пользователя.
— Настройка цепочек писем и push-уведомлений для удержания пользователей, возврата клиентов.
— Изучать потребности B2C- и B2B-клиентов, находить перспективные сегменты.
— Формировать позиционирование и конкурентные преимущества.
— Разрабатывать совместно с командой продуктовые предложения, презентации и кейсы.
— Анализировать конкурентов, их продукты, цены, позиционирование и способы продвижения.
— Выстроить аналитику пользовательского пути: от источника трафика до покупки и повторных оплат.
— Анализировать конверсии, незавершенные заказы, причины оттока, находить способы удержания клиентов.
— Формировать и проверять гипотезы роста, оценивать эффективность инициатив.
— Определять, какие каналы и направления стоит развивать и масштабировать.
— Разрабатывать совместно с командой предложения для корпоративных клиентов.
— Находить возможности для партнерства, реселлерских и реферальных программ.
Требования:
— Опыт работы: От 3-5 лет на аналогичной позиции (желательно в сфере IT).
— Понимание принципов digital-маркетинга.
— Разбираться в продуктах Hosting и Cloud, понимать, кому и для каких задач они нужны.
— Понимание специфики рынка хостинга и облачных сервисов СНГ и Европы.
— Навыки работы с системами аналитики (Adjust, Google Analytics 4, Matomo, Яндекс Метрика).
— Опыт настройки таргетированной и контекстной рекламы.
— Грамотный письменный и устный русский язык (знание английского языка будет преимуществом).
Условия:
— Полная занятость.
— Удалённый формат работы.
— График 5/2.
— Конкурентная заработная плата.
— Гибкий график.
— Участие в развитии быстрорастущего проекта.
УдалённоНаходить возможности для партнерства, реселлерских и реферальных программ
Location: Toronto
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
As a Workplace Project Manager, you'll take our workplace playbooks and standards and turn them into delivered projects and programs on the ground - office moves and openings, and global special projects like health & safety programming, design standards, emergency response planning, WVPPs, sustainability, and new tooling rollouts. This is a hands-on delivery role: you own scope, schedule, and budget for each project or program and drive it from kickoff to close.
Where the program sets the standard, your projects and programs bring it to life - on time, on budget, and to spec.
WHAT YOU'LL DO
Global Special Projects
- Project manage Workplace's global special projects: health & safety (H&S) programming, global design standards, global emergency response programming, Workplace Violence Prevention Plans (WVPPs), and sustainability programming across Harvey's office portfolio.
- Partner with Security, HR, Legal, and regional Workplace leads to build and roll out emergency response plans and WVPPs that meet local regulatory requirements while staying consistent with Harvey's global standards.
- Maintain and evolve global design standards (furniture, finishes, signage) so offices feel consistently "Harvey" as we scale into new markets.
- Drive sustainability initiatives across offices - vendor and materials selection, energy and waste programs - and track progress against goals.
- Own the global rollout of Workplace tooling and software - evaluating, piloting, and implementing platforms like desk booking, occupancy, and ticketing, and driving stakeholder training and adoption.
- Own global and national vendor contracts (F&B, janitorial, plants, and similar categories) - procurement, negotiation, and the master vendor relationship - while regional workplace managers own the day-to-day relationship, performance, and feedback in their offices.
Global Playbook & Portfolio Management (Moves & Openings)
- Build and maintain the FDOB checklist and playbook that regional workplace leads execute against for satellite moves, expansions, and new-office openings.
- Own the portfolio-level calendar tracking when and where expansions and new offices are happening across the org, so Workplace can sequence and resource projects appropriately.
- Step in to lead a move, opening, or buildout directly where a region doesn't yet have an established workplace manager, or where the existing regional team doesn't have the bandwidth - expect this to be a shrinking share of the role over time as regional coverage matures.
- Coordinate with IT, Security, and AV to keep day-one readiness standards current in the playbook, so regional teams can deliver consistently without you running each project personally.
Program Management
- Build and maintain project plans, schedules, and budgets across global programs and the FDOB playbook; track milestones, dependencies, and risks, and communicate status clearly to stakeholders and leadership.
- Maintain the portfolio-level view across all in-flight and planned moves, openings, and buildouts, flagging sequencing and resourcing risks to leadership.
- Manage vendor relationships tied to your global contracts and programs, holding them accountable to schedule and quality.
- Report to the Global Workplace Operations Manager to ensure every program and playbook meets Harvey's workplace standards and sets regional teams up for smooth steady-state operations.
WHAT YOU HAVE
- 5+ years in workplace operations, program management, or project management, with experience leading cross-functional programs such as health & safety, emergency preparedness, sustainability, or systems/tooling rollouts.
- Strong program design and playbook-building instincts - you'd rather build a system and standard that others execute against well than run every project yourself.
- Experience managing vendor and procurement relationships at a national or global scale.
- Strong command of project management fundamentals - scope, schedule, budget, risk, and stakeholder communication.
- Experience partnering with (not necessarily owning) construction, real estate, or facilities teams on office moves or buildouts.
- Excellent organizational and communication skills; you keep complex, fast-moving programs on track and everyone informed.
- Comfort with ambiguity and a hands-on, get-it-done approach.
- Based in Toronto and able to work on-site at our Toronto office, with willingness to travel to other sites as projects require.
NICE TO HAVE
- Experience building or administering H&S programs, emergency response plans, or WVPPs.
- Experience with sustainability program design or reporting.
- Familiarity with project / workplace tools - e.g., Asana, Smartsheet, Envoy, OfficeSpace.
- Experience building playbooks or programs that scale across a distributed, multi-region team.
COMPENSATION
$91,400 - $ 137,000 CAD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-ML1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Remote
Workplace: remote
As a Population Health Strategy & Operations Senior Manager, you will focus on the operational effectiveness of our Population Health programs. The ideal candidate balances long-term strategic thinking with deep operational expertise and is motivated by execution. Think of this role as the key operating partner for our Population Health businesses - you will lead team meetings, drive focus around key priorities, track daily and weekly metrics of business performance, and drop in deep across the team on key initiatives. You will turn messy, cross-functional work into actionable plans, leverage AI to drive team efficiency (including, and especially, ours!), and conduct deep-dive operational assessments to identify and implement efficiency drivers. This role is an individual contributor reporting to the Senior Director, Population Health Strategy & Operations.
Responsibilities:
Lead Operational Testing & Experiments:
Drive ops testing for Care & Case Management (CCM) and navigation teams, including things like AI calling pilots, abbreviated intake pilots, and deep assessments to improve operational value
Manage Cross-Functional Projects:
Turn cross-functional work into owned, executed plans. Drive audit, transition, and staffing workstreams. Manage project timelines, milestones, and KPIs
Data-Driven Reporting:
Own daily and weekly business readouts for the CCM business and ensure metrics and reporting remain accurate and honest. Work closely with our data team to ensure the right visibility into the metrics we need, and finding the correct leading indicators as needed for operational changes
Leadership Support:
Lead daily huddles for the CCM leadership team and act as a connection point between clinical services
Operational Deep Dives:
Conduct deep dives into team operations—including shadowing our navigation, and CCM teams—to determine where bottlenecks exist and develop tests to resolve these issues. Become the business expert on how those teams operate and where their challenges are
Population Health Strategy:
Own the executions of key Population Health margin projects (e.g., by developing strategies for secondary clinician utilization and overall clinical operations improvement)
Uplevel Team with AI:
Identify opportunities to make the team more efficient and effective through the use of AI productivity tools and automation
Product Partnership:
Be the voice of operations for the Population Health team in meetings with our EPDD partners. Work especially closely with our product partners to develop the right new product features that will work with how our teams need to operate in order to drive outcomes (and margin)
Risk Mitigation:
Anticipate program risks and develop mitigation strategies; identify potential risks and assess their impact on projects
Required Qualifications:
At least seven years of experience in a fast-growing business managing cross-functional projects
Operationally minded: proven ability to analyze a process, identify logjams, and develop tests to resolve issues
Strong modeling skills: proficiency in Excel to build robust models
Proficiency with AI productivity tools to enhance efficiency, streamline workflows, and accelerate deliverables
Ability to organize, delegate, coordinate, consolidate and prioritize multiple simultaneous tasks in a team environment
Willingness and ability to provide mentoring, coaching, advice, and assistance to employees in a collaborative learning environment
Excellent oral and written communications skills
Excellent interpersonal and problem-solving skills
Comfort with data analysis (experience with Looker preferred)
Healthcare experience preferred
Bachelor’s degree required
Excellent interpersonal, oral, and written communication skills
Physical/Cognitive Requirements:
Ability to remain seated in a stationary position for prolonged periods.
Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
Ability to interact with leadership, employees, and members in an appropriate manner.
Occasional travel required
The base salary range for this full-time position is $147,940 – $198,984 per year in the United States. This posted range reflects the portion of our internal salary band that is currently funded for new hires in this role across our standard labor markets (Zones A–C).
For context, these markets include Zone A (e.g., Phoenix AZ, San Antonio TX, Columbus OH, Charlotte NC), Zone B (e.g., Chicago IL, Denver CO, San Diego CA, Houston TX), and Zone C (e.g., Los Angeles CA, Seattle WA, Washington, D.C., Boston MA). At this time, we are not budgeting for hires in higher-cost Zone D markets (e.g., San Francisco Bay Area CA, New York City NY, San Jose CA) for this role. Within this range, individual pay is determined by work location, skills, experience, and internal equity. We use structured salary bands and geographic zones based on cost of labor to keep pay fair and consistent.
In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:
Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Paid Time Off ("PTO") and Discretionary Time Off (“DTO")
12 weeks of 100% Paid Parental leave
Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
Work-From-Home reimbursement to support team collaboration home office work
Your recruiter will share more about the salary range and benefits package for your role during the hiring process.
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.
Location: San Francisco; Remote; New York
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey is building a world-class support function, and the pace at which our product evolves means enablement is the infrastructure our customer experience runs on. We're looking for a Manager of CX Knowledge & Enablement to build that infrastructure and lead the team that owns it. The function is new as of this quarter. The foundation exists; most of what it needs to become does not.
Reporting to the CX Operations Manager, you will manage the Enablement team and own the knowledge infrastructure that customer-facing and AI-assisted work runs on, along with the competency and quality programs built on top of it: onboarding, ongoing product and process training, and quality assurance. You'll define what this function is responsible for, what it deliberately isn't, and the roadmap that gets it there.
Your goal is to help CX specialists succeed: build confidence, develop the skills to handle complex customer issues, and consistently meet their performance targets through practical learning and support tailored to their needs.
You'll lead a team that carries the execution, and you'll stay hands-on through a build phase where most of the system doesn't exist yet: designing the architecture, writing the first version of the standards, proving the model before handing it off. This is a role for someone with a point of view on where support enablement is headed in an AI-assisted org, and the bias for execution to get there.
WHAT YOU'LL DO
- Own the knowledge infrastructure strategy end to end: the architecture, the consolidation path off our current fragmented surfaces, the governance model, and the platform decisions. This covers the full content surface: enablement and training, product best practices, troubleshooting, and product support.
- Architect that knowledge to be structured, retrievable, and reliable enough to serve both human and AI consumers.
- Own the standards for support competency at Harvey: what "ready" means from onboarding through mastery, how it's measured, and how readiness is maintained against a product that changes weekly.
- Own the quality system as the diagnostic layer on top of the infrastructure. Where knowledge is wrong, missing, or unfindable it should route back into the platform rather than into a training backlog.
- Build the release-to-readiness loop with Product and Product Ops and the mechanism that converts what's shipping into organizational readiness ahead of the ticket volume.
- Design a balanced, audience-appropriate learning strategy. Choose the right mix of instructor-led sessions, self-paced modules, written documentation, short-form video, peer learning, and in-workflow guidance for each audience, type of content, and level of urgency.
- Build and lead the team that maintains the system: hire ahead of need, set a high bar, and scale the team's capability in step with the organization it serves.
- Measure the system by its downstream outcomes: specialist ramp time, attainment of performance targets, speed to competency on new releases, resolution quality, and deflection through self-serve and agent-handled resolution. Combine quantitative metrics with structured specialist feedback, turn the findings into targeted action plans, and report on effectiveness to leadership
- Use AI in the work itself, not just as a consumer of it: generating and maintaining content, detecting staleness and gaps from ticket signal, and automating the parts of enablement that shouldn't need a person. Treat the team's own leverage as something to keep raising.
- Partner with the AI Support team, Engineering, Product, and GTM Enablement to make sure the knowledge layer serves every surface that depends on it, and own the agent-facing content itself.
WHAT YOU HAVE
- 8+ years across knowledge management, support enablement, education, trust & safety, or a related function, including experience building or leading a team and owning a system rather than a program.
- 4+ years managing teams in a high-volume environment serving enterprise customers.
- Demonstrated experience in architecting knowledge to be serviceable at scale. You've built a knowledge system serving a large user and AI agent population, and you can speak to the architecture decisions and what they bought you.
- A point of view on what enablement becomes when agents handle the first line and specialists only see the hard cases: how the competency bar moves, what training is for, and which parts of the traditional playbook stop applying. You're rebuilding the function for where support is going, not porting what worked before.
- Track record of owning a consolidation or platform migration that retired fragmented surfaces and got an organization onto one system.
- Experience launching, managing, and improving knowledge or training platforms, with measurable operational improvement to show for it.
- Data-driven approach to measuring impact: comfortable defining success metrics, instrumenting ramp, quality, and resolution outcomes, and using what they show to decide where to invest.
- Strong instructional design range, including the judgment to choose the right format for each learning need and to adapt content for different audiences, tenure levels, and learning preferences.
- Experience working in fast release cycles and adapting content rapidly as products and processes evolve.
- Deep familiarity with AI-assisted support workflows and what it takes for an agent and a specialist to handle complex technical customer issues with confidence.
- Experience building content for AI systems as well as people, or a clear point of view on what changes when both are consuming the same knowledge base.
- Strong cross-functional instincts, you know how to partner across Product, Engineering, AI, and GTM to get the right things built and adopted without needing to own the technology yourself.
- Excellent communication skills and the presence to establish credibility for your team's work across the organization.
- Bonus: experience supporting a legal, regulated, or otherwise high-stakes customer base.
COMPENSATION
$144,000 - $216,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-CG1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Tampa, United States; Clearwater, United States
Workplace: onsite
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
The Team Manager - Inside Sales is responsible for the organization and development of our Inside Sales teams. Working as part of the global Sales leadership team, you will lead and motivate the team to reach individual and department KPIs and deliver exceptional service to our customers.
· Successful establishment and expansion of business relationships with TeamViewer customers
· Identification of cross and up-sell potentials and distribution of the entire TeamViewer product platform
· Control and steer your team KPI's and report on a regular basis to the EVP
· Stay updated about your markets, current campaigns, targets and actual numbers
· Foresee possible obstructions together with SSE to further improve internal processes and increase productivity of your team
· Ensure the knowledge transfer within your team and constantly strive to increase the level of customer service provided
· Stay engaged in everyday tasks, identify possible improvements and process optimizations to support your colleagues on any questions
· Evaluate market performance data, monitor market trends, external factors impacting on sales performance and provide recommendations for future strategies and improvements.
· Work closely with SSE and the Marketing team to plan and implement campaigns for your markets
· Consistently align and work with Customer Support to ensure our customers receive a seamless experience with our product
· Be fully responsible for hiring, training and further development of your team
· You create and manage staff schedules, including shift assignment, holiday approval and leave management
Qualifications:
· Degree in Business Information Technology, Applied Computer Science, Economics or a comparable education in the IT field with relevant experience.
· Experience in Inside Sales/Enterprise Sales
· Excellent analytic skills and ability to implement findings in the most successful way (marketing campaigns, reorganization of the daily work, improvement of processes, etc.)
· Strong communication skills, positive attitude and a high level of intercultural competence
What we offer:
Work location is Onsite - Midtown, Tampa, FL office
Competitive compensation and bonuses
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including the option of 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
Open door policy and business casual dress code
We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.
Location: Paris, France
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Nous transformons la façon dont le monde mange et fait ses courses en rendant leur accès plus pratique et agréable. Nous connectons les consommateurs, les restaurants, les magasins et les cyclistes. Nous donnons à chaque personne la possibilité d'acheter ce qu'elles veulent, comme elles le veulent, quand elles le veulent et où elles le veulent.
Nous sommes une entreprise axée sur la technologie, à l'avant-garde d’un secteur qui connaît une des expansions les plus rapides au monde. Nous avançons rapidement, valorisons l'autonomie, et sommes toujours en recherche de nouvelles idées et de personnes talentueuses pour nous rejoindre!
A propos du poste :
Role:
Senior Business Operations Manager -
Sales & Commercial Enablement
Scope:
National
Contract
: CDD - 9 Mois
Description:
Nous recherchons un
Sales & Commercial Enablement Manager
engageant et inspirant pour rejoindre notre équipe. Ce rôle sera axé sur la prestation de formations et l'intégration de nos équipes Sales et Account Management en France.. Ce poste est essentiel pour assurer le succès de nos équipes de première ligne en leur fournissant les compétences et les connaissances nécessaires pour exceller sur un marché dynamique.
En tant que membre clé de notre équipe Business & Operations Strategy,, vous serez à l'avant-garde de l'optimisation des performances, de l'augmentation de la satisfaction client et de la réduction du temps de “ramp up” des nouvelles recrues. Vous mettrez également en place des formations continues pour les membres de l'équipe existante. Ce poste est idéal pour une personne passionnée par le coaching, la technologie et la stimulation des résultats commerciaux.
Missions:
Concevoir et dispenser des formations: construire des parcours d'intégration complets et délivrer des supports de formation engageants pour les compétences en Sales et Account Management. Cela inclut la connaissance des services/produits, le cycle de vente, le marché et la proposition de valeur et les outils technologiques de vente.
Partenariat stratégique: Collaborer avec les directeurs et les managers pour identifier les besoins de formation critiques et fournir des programmes d'éducation et de développement efficaces. Travailler en collaboration avec vos pairs et les équipes transversales (Marketing, F&S) et les équipes internationales (équipe centrale au Royaume-Uni) pour assurer la cohérence avec la vision, la mission et les objectifs de l'entreprise, et pour partager les meilleures pratiques.
Optimisation de la performance: Développer et mettre en œuvre des systèmes d'évaluation des besoins du public cible et de mesure de l'efficacité des programmes. Utiliser les données, les enregistrements d'appels et les retours des parties prenantes pour prioriser les initiatives de formation et fournir un coaching individuel au personnel de première ligne.
Développement de programme: créer et coordonner les ressources pour mettre en œuvre des programmes de formation continue, des supports et des manuels pour tous les publics cibles. Affiner et concevoir continuellement des initiatives de formation pour combler les lacunes en matière de compétences et de connaissances, en veillant à ce que les lancements de nouveaux produits et les changements organisationnels soient parfaitement intégrés au programme.
Coaching et mentorat: animer régulièrement des sessions de coaching et de mentorat pour partager les meilleures pratiques au sein de l'organisation commerciale, en soutenant la croissance individuelle et collective.
Méthodes de diffusion diversifiées: utiliser une variété de techniques et de méthodes d'enseignement, y compris l'apprentissage en présentiel et virtuel, pour créer une expérience d'apprentissage engageante.
Profil Recherché:
Expérience en formation: 2 ans et plus dans un rôle commerciale, incluant si possible la formation de collaborateurs
Sens commercial aiguisé: Une expérience opérationnelle significative et réussie dans la fonction commerciale (sales ou account management). Une compréhension de la fonction "Go-To-Market" (GTM) et de ses leviers de succès est hautement souhaitable.
Compétences en communication et présentation: Fortes capacités d'expression en public avec la capacité de présenter de nouvelles idées, d'engager efficacement divers publics et de fournir des retours directs avec professionnalisme.
Solides compétences interpersonnelles: Capacité à interagir, consulter et établir des partenariats avec des personnes à tous les niveaux de l'organisation. Solides capacités de coaching qui inspirent confiance aux autres.
Maîtrise analytique et organisationnelle: Capacités organisationnelles, analytiques et multitâches exceptionnelles pour évaluer les besoins de formation, gérer plusieurs projets avec des délais serrés et suivre l'efficacité des programmes.
Maîtrise technologique: capacité à créer du contenu à l'aide de Google Slides et d'autres outils L&D en ligne. Une expérience de l'utilisation d'un système de gestion de l'apprentissage (LMS) d'entreprise pour planifier et gérer les activités de formation est essentielle (par exemple Showpad, Seismic).
Maîtrise linguistique: maîtrise courante du Français, avec une maîtrise de l’anglais ou de l'italien constituant un avantage significatif.
Adaptabilité et autonomie
Esprit d'équipe: Exceller dans un environnement d'équipe, travailler en collaboration et être ouvert aux retours.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
Location: New York, NY (HQ); San Francisco, CA
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
In this role, you will be a front-line manager to a group of Account Managers who are responsible for hunting, pitching, and expanding the existing customer base at Ramp.
You'll lead a group of 6-8 Account Managers, each carrying a book of 60-70 Enterprise customers with real latitude over how they grow it. This is a build role, not a maintain role: the playbooks, coaching systems, and performance bar you set are the ones this team runs on next year. Your ceiling is set by how well you turn individual AM judgment into a repeatable, scalable motion that grows the segment.
WHAT YOU'LL DO
- Build and run a high-performing team of 6-8 Account Managers - setting the bar for culture, morale, and daily execution.
- Get embedded in the relationships that matter. Engage directly with key customers and top accounts alongside your team, building trust and long-term partnership.
- Own the number. Manage quota performance and pipeline generation across your team to hit spend activation, product activation, retention, and expansion goals.
- Forecast and report team performance to senior leadership with clear-eyed visibility into what's working and what isn't.
- Hire and develop the next generation of AMs - training on product, buyer personas, competition, and tooling through role-plays, game film, and real deal work.
- Coach relentlessly. Run daily 1:1s, dissect call feedback, lead enablement sessions, and build career paths for every rep on your team.
- Turn what works into a system. Continuously refine team processes and tooling to improve output and efficiency as the segment scales.
- Represent Account Management cross-functionally, partnering with Sales, CX, CSM, Risk, and Product to remove blockers and drive outcomes.
WHAT YOU NEED
- Minimum 5 years of quota-carrying sales or account management experience as an individual contributor, with a proven, consistent track record of exceeding goals (new business or cross-sell/upsell experience mandatory)
- Minimum 5 years building and leading account management or sales teams, with a track record of exceeding goal (new business or cross-sell/upsell experience mandatory)
- Prior success in fast-paced, results-oriented GTM environments, ideally at SaaS or AI companies
- A genuine passion for hiring, with a thoughtful approach to talent development
- Ability to articulate contractual, technical, and financial value to customers, including C-Suite and executive leaders
- Strong track record negotiating, structuring, and executing complex agreements
- Proficiency with data analytics tools (Salesforce, Looker, Excel) and a bias toward using data to drive decisions
- Strong collaboration and influencing skills, backed by excellent communication and presentation ability.
- High agency and adaptability - no two days are the same, and the only constant is change
- A desire and willingness to jump headfirst into complex, challenging problems for the good of the business.
Great to Haves
- Experience at a high-growth, top SaaS/AI startup
- Bachelor's degree from an accredited university
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Anthropic is growing fast, and our SOX program needs to keep up. Many of the controls that matter for financial reporting run on engineering systems: who can access production and financial systems, how code changes are reviewed and deployed, and how usage is metered and billed.
We’re hiring a Technical Program Manager to own the technology side of our SOX program. You'll work across engineering, security, GRC, Finance, and Internal Audit to design and run IT controls, drive gaps to closure, and make compliance lighter for engineering teams. You’ll also use Claude to automate evidence collection and control testing, so the program scales without more manual work.
Responsibilities
Own the technology side of the SOX program end-to-end, from planning and control design through evidence, testing, remediation, and year-end reporting
Work with engineering teams to design and roll out IT general controls and IT application controls
Work with engineering teams to build Claude-based workflows, tools, and dashboards to automate evidence collection, control testing, and monitoring that warns engineering teams about compliance issues before an audit finds them
Lead large SOX projects, such as bringing new systems into scope, with clear success criteria, dependencies, and delivery dates
Turn control requirements into concrete engineering work with clear scope, owners, and deadlines, and a design that fits how our teams already build and ship
Build processes to evaluate new products, systems, and major engineering changes for SOX impact before they ship, so the right controls are in place from the start
Build strong working relationships with engineering control owners, help them understand what their controls require, and support them in producing evidence for auditor requests
Investigate control failures down to root cause, and drive engineering teams to fix them in time for the fix to be tested
Help keep an up-to-date list of the systems, apps, and infrastructure in SOX scope, with an owner named for each control
Track system migrations and scope changes, and make sure controls are updated as systems move
Build metrics and dashboards on control health, open findings, and remediation progress
Give regular updates on program status, risks, and remediation to technical leadership
Keep improving the program: simplify control processes, remove manual steps, and raise the share of controls that run cleanly
You may be a good fit if you
Have 7+ years of experience in technical program management, IT audit, or technology compliance, with a focus on SOX and IT general controls
Have run or supported a SOX program at a public or pre-IPO company
Have used automation or AI tools to make compliance work faster and more reliable
Know IT general controls and IT application controls in depth, including access management, change management, and application controls, and how they support financial reporting
Have worked closely with external auditors
Understand cloud infrastructure and engineering workflows, such as code review, CI/CD, and cloud access, well enough to work through a control design with an engineer
Can explain technical risks and control gaps clearly to executives and other non-technical audiences
Are comfortable driving outcomes across engineering, finance, and audit teams that don't report to you
Strong candidates may also have
A background in software, systems, or security engineering
Hands-on experience building with Claude Code or other AI tools
Experience with automated controls in revenue or order-to-cash systems, such as billing and usage metering
Experience with financial systems such as ERP and billing platforms, and the controls around them
Experience building or rebuilding a SOX program at a fast-growing company
Familiarity with other security and IT frameworks, such as NIST or ISO 27001
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$290,000
—
$365,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the Role
As a Technical Program Manager for Corporate Engineering, you will lead programs that build world-class business solutions enabling every Ant to do their best work. In partnership with Anthropic's IT & Security organization, you will drive end-to-end solutions across the company, delivering the right products, tools, platforms, and experiences for all Ants as they work to create a world for safe and powerful AI. In the simplest terms, you build and drive solutions to enable all of Anthropic to be more productive.
You will use your technical and program management expertise to lead complex, multi-disciplinary programs from start to finish. You will work with stakeholders to plan requirements, identify risks, lead execution, and communicate clearly with cross-functional partners across the company. You are equally comfortable explaining your team's analyses and recommendations to leadership as you are discussing the technical tradeoffs in product development with engineers.
This role owns the full spectrum of Corporate Engineering programs: the IT systems Ants depend on daily, first-party and third-party software platforms, endpoint devices, office infrastructure, AV and collaboration equipment, network infrastructure, and the programs that scale our physical office footprint as Anthropic grows.
Responsibilities
Partner across Corporate Engineering domains to drive alignment and delivery
: Work with globally distributed product, engineering, and architecture teams to foster collaboration, help teams adopt enterprise standards, and enable faster delivery with consistent practices across the organization
Define and maintain core architectural foundations
: Assist in establishing and maintaining the architectural standards that underpin Corporate Engineering systems, ensuring scalability, reliability, and security as Anthropic grows
Lead office deployment and scaling programs
: Own end-to-end planning and execution for new office buildouts and expansions, coordinating across IT, Facilities, Security, and external vendors to deliver fully operational workspaces on schedule
Own internal systems and infrastructure programs
: Drive programs for all internal systems and hardware deployed in Anthropic buildings, including network infrastructure, AV equipment, printing and collaboration hardware, and building technology integrations
Lead endpoint and device management programs
: Own global programs for corporate laptops, mobile devices, and endpoint management, ensuring Ants have secure, well-managed devices that enable productivity from day one
Drive IT Operations excellence
: Lead programs that improve IT service delivery, support operations, and the overall Ant experience with technology, driving continuous improvement in reliability and responsiveness
Manage enterprise software and platform programs
: Lead programs for the 1P and 3P software platforms Ants depend on, including HR systems, productivity tools, and business applications, from evaluation through deployment and ongoing optimization
Collaborate with cross-functional stakeholders
: Work closely with Security, Facilities, People, Finance, and functional teams across Anthropic to ensure Corporate Engineering programs meet diverse organizational needs
Communicate effectively at all levels
: Comfortable communicating across all levels of Anthropic from presenting analyses, recommendations, and program status to leadership, engaging deeply on technical tradeoffs with engineering teams, and communicating broadly to the entire company
You May Be a Good Fit If You Have
8+ years of experience in IT, Corporate Engineering, or Enterprise Technology, with at least 4+ years leading complex, cross-functional programs
Technical background in enterprise IT systems, including endpoint management, identity and access management, network infrastructure, and SaaS platforms
Experience leading office buildout or infrastructure deployment programs, coordinating across IT, Facilities, and external vendors
Proven experience as a Technical Program Manager or similar role in a technology-focused environment, with a track record of leading company-wide programs to successful completion
Strong communication skills with the ability to translate technical concepts for executive audiences and engage credibly with engineers on technical details
Ability to manage ambiguity and drive clarity in fast-paced, evolving environments where requirements and priorities shift
Strong collaboration skills with proven ability to partner across diverse stakeholders including IT, Security, Facilities, People, Finance, and functional teams
Strong Candidates May Also Have
Experience scaling IT infrastructure in high-growth technology companies
Background in IT service management (ITSM) frameworks and continuous improvement methodologies
Experience with enterprise software evaluation, procurement, and vendor management
Familiarity with modern endpoint management platforms and zero-trust security architectures
Experience with AV systems, video conferencing infrastructure, and collaboration technology deployments
Prior technical experience as an IT engineer, systems administrator, or network engineer
Experience with IT programs in AI/ML research environments or organizations with unique security and compliance requirements
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$290,000
—
$365,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Tampa, United States; Austin, United States; Clearwater, United States
Workplace: hybrid
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
The Manager, Customer Success - Enterprise Accounts is responsible for leading a team of Customer Success Managers (CSMs) focused on driving customer value, adoption, retention, and growth across strategic enterprise customers. This leader will develop and execute customer success strategies that ensure customers achieve their desired business outcomes while maximizing the value of their investment in TeamViewer solutions.
Recruit, onboard, coach, and develop a high-performing team of Enterprise Customer Success Managers.
Establish clear performance expectations, career development plans, and accountability measures.
Conduct regular coaching sessions, performance reviews, and talent assessments.
Foster a customer-centric and results-oriented culture.
Drive customer retention, renewal readiness, and risk mitigation strategies across enterprise accounts.
Ensure proactive engagement with customers through executive business reviews, success planning, and adoption initiatives.
Partner with Sales to identify expansion and cross-sell opportunities.
Oversee customer health monitoring and intervention plans for at-risk accounts.
Build relationships with executive stakeholders within key enterprise customers.
Support strategic account planning and customer success strategies for the company's largest and most complex accounts.
Serve as an escalation point for critical customer issues and business challenges.
Ensure customers are achieving measurable business outcomes and realizing value from TeamViewer's solutions.
Partner with Sales leadership to support renewals, growth initiatives, and customer lifecycle management.
Collaborate with Support, Professional Services, Product, and Operations teams to improve customer experience.
Act as the voice of the customer by providing actionable feedback to internal stakeholders.
Drive alignment across departments to resolve customer challenges and improve customer outcomes.
Establish and optimize customer success processes, playbooks, and best practices.
Leverage customer health data, usage analytics, and customer feedback to drive decision-making.
Forecast customer retention and manage business risks proactively.
Ensure accurate account documentation and CRM hygiene.
Communicate business performance, customer trends, risks, and opportunities to senior leadership.
Develop dashboards and reports measuring team effectiveness and customer outcomes.
Present customer success strategies and business reviews to executive stakeholders.
Required Skills and Qualifications
Bachelor's degree in business, Technology, Management, or a related field; DEX experience preferred.
7+ years of experience in Customer Success, Account Management, Consulting, or related customer-facing roles.
3+ years of people management experience leading Customer Success or Account Management teams.
Experience managing enterprise and strategic customer relationships within a SaaS or technology company.
Demonstrated success driving customer retention, adoption, and revenue growth.
Proven ability to lead, motivate, and develop high-performing teams.
Strong coaching and mentoring capabilities.
Experience managing through change and driving organizational initiatives.
Excellent executive presence and stakeholder management skills.
Deep understanding of customer lifecycle management and customer success methodologies.
Ability to identify business risks and develop mitigation strategies.
Strong strategic thinking and problem-solving skills.
Experience conducting Executive Business Reviews (EBRs) and value realization discussions.
Experience with CRM platforms (Salesforce preferred).
Familiarity with Customer Success platforms such as Gainsight, Totango, ChurnZero, or similar.
Ability to analyze customer usage, health scores, and business performance metrics.
Strong presentation and communication skills.
Experience supporting enterprise software, SaaS, digital workplace, remote connectivity, or IT operations solutions.
Knowledge of customer adoption frameworks and change management principles.
Experience leading globally distributed teams.
Why This Role Matters
The Manager, Customer Success - Enterprise Accounts plays a pivotal role in ensuring TeamViewer's most strategic customers achieve measurable business value. By developing talented customer success professionals, strengthening customer relationships, and driving adoption and retention outcomes, this leader directly contributes to long-term customer loyalty, revenue growth, and TeamViewer's continued success in the enterprise market.
What we offer
Work location is either Tampa, FL or Austin, Texas (Hybrid).
Competitive compensation and bonuses
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
Open door policy and business casual dress code
We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.
Location: Arlington, United States; Bethesda, United States; Baltimore, United States; Washington, United States
Workplace: fully
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
You will own a defined book of TeamViewer's existing enterprise customers — accounts spending $1M+ in annual recurring revenue — and be accountable for retaining and growing every one of them. You are the sole owner of your accounts: the strategic relationship, the renewal, and the expansion plan sit with you, and you forecast all of it weekly.
This is a farming role. New-logo acquisition sits with our Account Executive team, and renewals under $10K are worked by the Enterprise Account Specialist desk, so your time goes where it matters most: deepening and expanding the accounts we already have.
Own a book of up to 5 enterprise accounts at $1M+ ARR as the sole account owner, with full accountability for gross retention, net revenue retention, and expansion.
Build and maintain account plans for your key accounts: stakeholder maps, renewal timelines, adoption status, expansion hypotheses, and risk.
Run every renewal in your book proactively, engaging well ahead of term end with a clear value narrative, and negotiate commercial terms including multi-year agreements.
Identify, qualify, and close expansion opportunities — additional seats, products, and use cases — through a consultative, solutions-focused approach with IT and business stakeholders.
Forecast weekly with accuracy: renewals and expansion by stage and category, with next steps and close dates current in Salesforce.
Take receipt of qualified opportunities handed up from the Enterprise Account Specialist desk
Partner with Enterprise Solution Engineers on technical validation and solution design, and with Customer Success and Support to resolve issues that put retention at risk.
Work with partners, distributors, and resellers on opportunities procured through the channel.
Bring customer and market insight back to Product, Marketing, and leadership; contribute to references, case studies, and customer events.
What success looks like:
Gross and net revenue retention at or above target across your book.
Expansion quota attained, with a healthy, accurately forecast pipeline.
Every account with a current plan and a known renewal path; no surprises at term end.
Clean handoffs with the Account Executive and Specialist teams — nothing falling between roles.
Qualifications:
3+ years in enterprise account management, renewals, or customer-facing sales with existing customers; SaaS or technology required.
A proven record of retaining and expanding a book of business against retention and expansion targets.
Strong commercial skills: negotiation, multi-year structuring, and navigating procurement in mid-size and large organizations.
Consultative, solutions-focused approach with the ability to engage IT leaders and business stakeholders on value and roadmap.
Disciplined operator: weekly forecasting, account planning, and CRM hygiene (Salesforce).
Excellent communication and presentation skills; comfortable in executive conversations.
Entrepreneurial attitude with the ability to work in a rapidly changing, high-growth environment.
Spanish is a plus but not a requirement.
Required Travel: Up to 40% domestic
What we offer:
Work location is (Washington DC Area, USA) - Remote
Competitive compensation including stock-based options
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including the option of 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
Open door policy and business casual dress code
We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. Please understand TeamViewer is unable to provide sponsorship for employment or work authorization now or in the future.
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race. If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.
Location: Los Angeles, USA
As the
VALORANT Publishing Lead for the Americas
, you will play a pivotal role in shaping and executing the publishing strategy across one of VALORANT’s most critical and high-stakes global footprints. You will bridge global ambition with local execution, ensuring our strategy serves a diverse player base across North America & Latin America.
With deep expertise in competitive FPS gaming, publishing, and cultural offenses, you will act as the voice of the Americas region. You will lead cross-functional publishing teams, manage subregional strategies, and advocate for Americas players in global leadership discussions to amplify the game’s success and propel VALORANT into its next era.
Responsibilities:
Define and execute a cohesive publishing strategy for the Americas that aligns with global objectives while tailored to the unique cultural nuances and player behaviors across the US, Canada, LATAM, and Brazil.
Serve as the strategic authority for the Americas, with dedicated focus on driving growth, cultural resonance, and retention across North America and Brazil.
Act as the primary regional voice in global publishing and game leadership discussions. Integrate regional player insights into global product, marketing, and content roadmaps.
Lead cross-functional discipline leads (Brand, Creative, Community, Comms, and Content) to execute Category Offenses, product launches, and ecosystem beats across the region.
Oversee the Americas publishing OpEx budget, driving efficient resource allocation across subregions, optimizing marketing performance, and balancing global bets with local activations.
Align local agency retainers, regional programs (e.g., VCT Americas, local roadshows, community events), and go-to-market activations with central publishing strategies.
Recruit, mentor, and lead a matrixed, regionally diverse team of managers and individual contributors across the US, LATAM, and Brazil, fostering a high-craft, growth-oriented culture.
Required Qualifications:
12+ years of experience in video game publishing, entertainment, or tech, with a track record of driving product, marketing, and community strategy for major live-service titles.
5+ years of experience directly managing and leading multi-functional, multicultural teams across different international markets.
Deep understanding of the gaming landscape, creator economy, and cultural nuance across North America and Latin America, with specific expertise in the US gaming and esports ecosystem.
Proven ability to launch, scale, and sustain live-service game products or major content beats in a complex, multi-region territory.
Demonstrated success navigating matrixed organizations, advocating for regional needs with executive stakeholders, and executing within budget constraints.
Desired Qualifications:
Professional fluency in English, with a strong benefit to proficiency in Spanish or Portuguese
Deep familiarity with the VALORANT player base, VCT ecosystem, and the tactical FPS genre.
Strong quantitative background with a track record of using data, player insights, and attribution models to optimize strategy and publishing outcomes.
For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!
Our Perks:
Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our
benefits pages
for more information.
At Riot Games, we
put players first
. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.
It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.
Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:
Safeguarding confidential and sensitive Company data
Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
Accessing Company assets, secure digital systems, and networks
Ensuring a safe interactive environment for players and other Rioters
These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.
Location: San Francisco
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
We are seeking a strategic and creative Partnerships Product Marketing Manager to drive the success of our partner ecosystem. In this role, you will work closely with our partnerships team and with leading technology companies including NVIDIA, Cloud Hyperscalers, Neocloud providers, and emerging ecosystem players, to bring differentiated joint solutions to market.
You will be responsible for shaping partner narratives, creating impactful content, and enabling joint go-to-market programs that amplify our reach. The ideal candidate combines storytelling skills, technical acumen, and the ability to collaborate across partner and internal teams.
RESPONSIBILITIES
- Partner Storytelling & Content
- Develop compelling blog posts, white papers, solution briefs, and customer success stories highlighting the value of joint solutions.
- Translate technical integrations into clear, differentiated messaging for both technical and business audiences.
- Enablement & Training
- Build and deliver enablement programs to arm partner sales teams with the tools, messaging, and collateral they need to position and sell our solutions.
- Create sales playbooks and battlecards tailored to each partner’s ecosystem.
- Joint Go-to-Market Campaigns
- Plan and execute co-marketing campaigns with partners, including webinars, events, solution launches, and demand-generation activities.
- Manage partner marketing calendars and ensure alignment with key product milestones.
- Cross-Functional Collaboration
- Work closely with product marketing, product management, DevRel, and growth marketing, events and sales to align messaging and GTM initiatives.
- Serve as the marketing point-of-contact for the partnerships team.
REQUIREMENTS
- 6-10 years of experience in product marketing, partner marketing, or related roles in B2B technology.
- Experience with NVIDIA technology and ecosystem or Cloud Providers technology
- Track record of working with cloud providers, ISVs, or hardware partners in joint go-to-market programs is a plus.
- Exceptional written and verbal communication skills; ability to create high-quality content across multiple formats.
- Strong program management skills with the ability to handle multiple partners and campaigns simultaneously.
- Technical curiosity and ability to quickly learn new technologies and ecosystems.
- Comfortable working in a fast-paced, high-growth environment.
NICE TO HAVE
- Familiarity with developer ecosystems, APIs, and modern software development practices.
- Knowledge of AI/ML infrastructure, model serving, and performance optimization concepts.
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: Santa Clara, CA
Forward was founded in 2013 by four Stanford Ph.D.s, building the industry's first network digital twin: a mathematically accurate model of the production network. It's the foundation for autonomous networking, giving engineers and AI agents the ability to know the impact of every change before it touches production. That founding instinct still defines how we work. We're accurate and evidence-driven, relentless about clarity, and we'd rather be certain than comfortable, building a groundbreaking platform that transforms how teams run and secure networks across every major cloud and vendor environment.
Global leaders like Goldman Sachs, PayPal, S&P Global, IBM, and Dell trust Forward, alongside fast-growing enterprises and government agencies, realizing an average of $14.2 million in annual benefits, according to IDC. Backed by top-tier investors, including A. Capital, Andreessen Horowitz, Goldman Sachs, MSD Partners, Omega Venture Partners, Section 32, and Threshold Ventures, and headquartered in Santa Clara, we're most proud of our team: curious people who'd rather build what doesn't exist than accept how things have always been done.
We are seeking a Senior Product Marketing Manager to shape our story and own go-to-market execution for key areas of our platform. You will translate deep technical capabilities into compelling positioning and messaging, lead launches, and equip the field to win across enterprise and government organizations. Working closely with product, sales, and marketing, you will bring customer insight into strategy, influence product direction, and help customers understand how to adopt agentic operations with confidence.
This is a hands-on role for a product marketer who enjoys going deep on technology, building compelling stories, and representing Forward with customers, analysts, and conference audiences to drive measurable market impact.
This position reports to the Senior Director of Product Marketing at Forward.
Responsibilities
Own positioning, messaging, and value propositions for assigned products and use cases, aligned with Forward’s company narrative.
Lead product launches end to end, coordinating readiness, announcements, field enablement, and post-launch measurement with product, sales, and marketing.
Partner with product management to translate technical capabilities into clear customer outcomes and bring customer and market insight into product priorities.
Create compelling product content and sales assets, including pitch decks, solution briefs, competitive battlecards, and demo narratives. Partner with the sales enablement function to help account teams and sales engineers use them effectively.
Represent Forward as a credible product and industry expert at conferences, trade shows, webinars, and customer and partner meetings.
Lead competitive and market research for assigned areas, informing positioning and deal strategy. Support analyst and press engagement through briefings, evaluations, and supporting materials.
Partner with demand generation, field marketing, and corporate marketing to develop campaigns and events grounded in customer needs and consistent with our positioning.
Qualifications
Experience in enterprise software or B2B technology, with 7+ years in product marketing.
Proven track record of launching technical products and developing positioning, messaging, and sales assets that help the field win.
Strong technical aptitude and familiarity with networking, security, cloud infrastructure, automation, or agentic AI systems, with the ability to engage credibly with engineering and product teams and translate complex capabilities into business value.
Excellent writing skills, supported by a portfolio of compelling product content for technical and business audiences.
Confident presenter who can represent Forward as a credible expert at conferences, webinars, and customer, partner, and analyst meetings.
Experience using customer research and competitive intelligence to inform go-to-market strategy; analyst relations experience is a plus.
Self-directed and highly organized, with the ability to work across functions and manage multiple launches and projects in a fast-moving, growth-stage company.
The base pay range for this role is between $165,000 and $200,000. Base pay will depend on your skills, qualifications, experience, and location
Location: United States, San Mateo, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Senior Partnerships Brand Manager
San Mateo, CA (Collab)/Remote
Position Summary
The Senior Partnerships Brand Manager is an experienced partnerships marketer responsible for developing strategic collaborations that strengthen the PlayStations brand, drive awareness and engagement for priority first-party titles, and create meaningful connections with players and broader culture. Success requires cultural curiosity, creative mindset, commercial judgment and the ability to turn ambitious ideas into meaningful value for PlayStation and its players.
Reporting to the Director, Brand Partnerships, this role leads assigned programs from opportunity identification and partner outreach through business case development, negotiation, creative execution and measurement. The role works closely with PlayStation Studios, Global Games Marketing and teams across SIE to connect the right brands, games and ideas.
What you will be doing:
Partnership Strategy & Development
· Identify and develop brand partnership opportunities across consumer goods, fashion, lifestyle, and related categories that support PlayStation brand and first-party title priorities; build and maintain a proactive pipeline of prospective brand partners and agency relationships.
· Develop strategic recommendations, business cases and pitches that connect audience, cultural, brand and commercial objectives.
Program Leadership & Collaboration
· Lead assigned partnerships from concept and partner outreach through negotiation, contracting, creative development, launch and post-program evaluation.
· Manage partner and agency relationships, budgets, timelines, approvals, deliverables and contractual commitments to support high-quality execution.
· Collaborate across Studios, Games Marketing, Legal, Finance, Procurement, PR, Social, Influencer, Events, Creative, Media and local markets to integrate programs into broader plans and protect PlayStation brands and IP.
Measurement & Continuous Improvement
· Define success measures, track partner commitments and program value, and translate results into clear recaps and recommendations that inform future partnership strategy.
What we are looking for:
· Bachelor’s degree in marketing, business, communications or a related field, or equivalent experience.
· 8+ years of relevant experience in brand partnerships, business development, integrated marketing, licensing or a related discipline.
· Gaming industry experience and a genuine passion for games strongly preferred, with the fluency to collaborate credibly with studios and brand partners and connect the right partnership idea to the right game, audience, and business objective.
· Proven experience developing and delivering partnership programs from opportunity identification and negotiation through activation and measurement.
· Strong relationship-management, collaboration and influencing skills across senior stakeholders, agencies and external partners.
· Commercial acumen, including experience with budgets, contracts, partner valuation, KPIs and return on investment.
· Clear, persuasive communicator and storyteller with strong presentation skills and the ability to turn complex ideas into actionable recommendations.
· Highly organized, proactive and comfortable managing multiple workstreams in a fast-paced, evolving environment.
· Cultural curiosity and a genuine interest in gaming, entertainment, creators, sports, fashion, brands and emerging trends.
· Familiarity with AI-enabled tools for research, ideation, planning and reporting, or willingness to learn.
· Ability to travel domestically and internationally and collaborate across global time zones as needed.
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role
is eligible
for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
This role also may be eligible for a bonus package.
Click
here
to learn more.
The estimated base pay range for this role is listed below.
$155,200
—
$232,800 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
УдалённоseniorАстана; Доказанный успешный опыт в проектировании, внедрении или трансформации процессов поставки, а не только в управлении установленными процессами
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ОфисTampa, United States; Clearwater, United States
Paris, France; We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief
ГибридseniorNew York, NY (HQ); San Francisco, CA; Relocation expense coverage to NYC or SF (if needed)
San Francisco, CA | New York City, NY
San Francisco, CA | New York City, NY
ГибридTampa, United States; Austin, United States; Clearwater, United States
Arlington, United States; Bethesda, United States; Baltimore, United States; Washington, United States
Los Angeles, USA
ГибридSan Francisco
seniorГеография найма не уточнена
seniorUnited States, San Mateo, CA; · Ability to travel domestically and internationally and collaborate across global time zones as needed
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