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Location: London, United Kingdom Workplace: hybrid Director of Global Operations - 18 months Maternity Cover Location: London, hybrid 3 days Reports to: Chief Operating Officer (COO) Role Overview The Director of Global Operations role reports to the Chief Operating Officer (COO) and is responsible for the global delivery of the Operations and incident management and Data functions at Sokin. You will run a world-class Operations function that ensures the successful delivery of product engineering initiatives to our expanding customer base, and acts as a centre of excellence for customer experience. You will also be responsible for the Data function, ensuring delivery of the organisation's data strategy and reporting. This is an 18-month cover with a structured handover. You will own the function day to day, progress the operational, incident management and data roadmaps, and hand it back in a strong position. Legal, Regulatory and Compliance are out of scope, though involvement or consultation on organisational design and process excellence is expected. About Us Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency. Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow. We deliver services across: • Global payments and receivables • Foreign Exchange (FX) • Treasury management • Finance reconciliations We are rapidly expanding, with established presence in EMEA, APAC, and North America. Backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide. Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments. Key Responsibilities Managerial Responsibility Direct line management of the Regional Heads of Operations and Head of Data Accountability for team performance, capacity planning, and global resourcing, including 24/7 coverage Setting objectives and performance expectations, running reviews, and developing future leaders, with a focus on internal promotion and career development Managing the team through the leadership transition, including a clear handover at the start and a clean hand back at the end of the cover Organisational Design and Team Leadership Lead and Develop an Operational team that provides a 5-star 24/7 consistent customer support experience Manage team capacity and proactively resource a global team who can support the scaling company and customer base Work with HR to develop and implement clear, defined and structured job specifications and career development frameworks for roles within the Operations function and provide mentoring and coaching Foster a culture of continuous learning, experimentation, and improvement Operational Excellence and Customer Support Drive a high-accountability, high-ownership, high-performance culture Continuously identify and implement process efficiencies, particularly utilising AI tooling as appropriate, to improve both the day-to-day running of the team and improve the quality and speed of customer responses Establish, baseline and continuously improve on key team performance metrics and SLAs Collaborate with related teams such as Banking Partnerships and Relationship Management to ensure effective end-to-end action for key customer retention and third-party provider performance Partner with Product Engineering tribe leads to keep visibility on delivery commitments, surface risks early, and factor operational dependencies into product planning Define and prioritise, with Product Engineering, a backlog of continuous operational improvements Incident Management Define and implement the long-term strategy for incident management at Sokin, encompassing Engineering, Data, Security and Legal issues alongside relevant stakeholders Design, implement and scale a full end-to-end incident management process and accountable team, including resourcing and tooling Ensure the accurate and timely reporting of incident metrics, follow ups and regulatory reporting as needed Work with Engineering to reduce recurring issues and speed up or automate incident response Define, baseline, and set targets for incident metrics such as MTTR with Engineering leadership Data Lead and Develop a Data team that delivers a best-in-class internal data reporting and insights function to stakeholders across the business Support the Head of Data in the design and implementation of the data strategy, from resourcing and tooling to prioritisation and frameworks Support the implementation and rollout of the data request and approval process, ensuring adherence to data security procedures and legal and regulatory requirements Help establish, baseline and improve SLAs and a consistent framework for the response and delivery of both data access and reporting requests What We’re Looking For Experience in FinTech operations, including cross-border payments, reconciliation, and customer support Experience in fast-paced, scaling Agile environments delivering API-led products Direct experience working alongside Product Delivery teams, with involvement in requirements gathering, operational go live testing and launch support Exceptional communication and stakeholder management skills Servant team leadership with a passion for personal and professional development and internal promotion and career development Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in. Sokin is an equal opportunities employer and committed to maintaining an inclusive work environment. As a growing global startup with bases across multiple countries, we were established on and continue to promote an agile, flexible working culture. Please reach out to discuss any accommodations you may require during the recruitment process.

Location: New York, New York, United States Join the Team! Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in a career you love? At Align, our professionals are the key to our success. We don’t just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We’re a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team—work hard, play hard, be smart! We believe great communities lead to great companies. That’s why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices. Job Overview Align is seeking an Operations Manager to drive operational excellence across our Managed Services and Professional Services organizations. This role will develop the operating processes, performance insights, dashboards, forecasting models, and AI-enabled solutions that help leaders make better decisions and improve execution. The ideal candidate is an operations leader who is highly analytical and comfortable working across business functions. This individual will not simply report on performance; they will establish scalable operating rhythms, improve workflows, translate data into action, and help the organization use AI and automation to work more effectively. The hybrid position out of our New York City office. This is a full-time position offering full benefits, a base salary in the $140,000-$160,000 range (commensurate with experience), paid training and performance-based bonuses. Responsibilities Process & Workflow Optimization: Design and implement scalable procedures, tools, and operational rhythms that improve efficiency, consistency, accountability, and service delivery. Cross-Functional Alignment: Partner with Managed Services, Professional Services, Finance, People Operations, Sales, Technology, and executive leadership to execute company priorities and align reporting and operational needs. Budget & Financial Management: Track operational expenditures and financial performance, monitor KPIs, and conduct cost-benefit and return-on-investment analyses to support sound business decisions. Strategic Planning: Support planning cycles, manage milestones for key operational initiatives, and translate complex information into clear executive-level recommendations. Performance Management: Establish operational scorecards, business reviews, and accountability mechanisms that connect team activities to business outcomes. Continuous Improvement: Identify bottlenecks, control gaps, and opportunities for standardization, then lead practical improvements that can be measured and sustained. Data Analytics & Business Intelligence Design, build, and maintain executive dashboards, scorecards, and reporting solutions using Power BI and related tools. Analyze operational, financial, project, and service-delivery data to identify trends, risks, performance gaps, and improvement opportunities. Develop forecasting models for resource planning, utilization , project performance, revenue, backlog, capacity, and service operations. Consolidate and validate information from multiple business systems to create consistent, decision-ready reporting. Translate complex datasets into clear findings, business implications, and recommended actions for leadership. Increase dashboard adoption by presenting solutions, gathering stakeholder feedback, and providing guidance to users. AI, Automation & Innovation Identify opportunities to apply AI and automation to operational workflows, reporting, knowledge management, and decision support. Design and implement practical AI-enabled solutions using Microsoft Copilot, Power Platform, Power Automate, and other approved technologies. Reduce repetitive manual work by automating reporting, data preparation, notifications, approvals, and other recurring processes. Evaluate emerging AI capabilities and recommend business use cases based on operational value, feasibility, responsible use, and measurable outcomes. Partner with business stakeholders to support adoption, document solutions, and establish repeatable practices. Data Governance & Quality Establish standards for data accuracy, consistency, ownership, and metric definitions. Document core reports, dashboards, data sources, calculations, and operating procedures. Investigate data discrepancies, determine root causes, and coordinate corrective actions. Promote reliable and consistent use of operational data across Managed Services and Professional Services. Required Qualifications: 5+ years of experience in operations management, business operations, data analytics, business intelligence, or a related discipline. Demonstrated experience improving operational processes and establishing scalable workflows or operating rhythms. Advanced experience building dashboards and reports using Power BI or a comparable business intelligence platform. Strong analytical, forecasting, financial analysis, and problem-solving capabilities. Advanced proficiency with Excel and experience combining data from multiple business systems. Ability to convert business needs into meaningful metrics, reporting, analysis, and action plans. Strong communication , presentation, project management, and stakeholder-management skills. Ability to work across functions, manage competing priorities, and influence decisions without relying solely on formal authority. Preferred Qualifications Experience in Managed Services, Professional Services, consulting, or a technology services environment. Experience with Microsoft Power Platform, Power Automate, Microsoft Copilot, Azure AI, or similar technologies. Working knowledge of SQL, data modeling, data architecture, and business intelligence best practices. Experience with resource planning, utilization reporting, project forecasting, profitability analysis, and service-delivery metrics. Experience leading cross-functional process improvement, automation, or operational transformation initiatives. Core Competencies Operational Excellence Data Analytics Business Intelligence AI & Automation Dashboard Development Financial Acumen Strategic Planning Process Improvement Executive Communication Cross-Functional Leadership Project Management Continuous Improvement Measures of Success Improved visibility into operational and financial performance across Managed Services and Professional Services. Consistent adoption and use of standardized dashboards, scorecards, and business reviews. Reduction in manual reporting and administrative effort through automation. Improved forecasting, resource planning, and operational decision-making. Measurable efficiency gains from process improvements and AI-enabled workflows. To support a fair, consistent, and high-quality hiring experience, some interviews may be recorded. These recordings help our team focus fully on the conversation at hand, rather than note-taking, and allow us to better evaluate and improve our recruitment process. Recordings are used solely for internal purposes such as training, quality assurance, and process improvement. Candidates will be informed in advance and asked to provide consent before any recording takes place. Tier 2 Benefits and Perks: At Align, we believe that supporting our employees both personally and professionally is key to our success. We offer a competitive benefits package designed to promote health, wellness, financial security, and work-life balance, including: Comprehensive Medical, Dental, and Vision coverage Health Savings Account (HSA) and Flexible Spending Account (FSA) options 401(k) plan with a dollar-for-dollar company match at 3% up to an annual maximum of $5k. Complimentary ClassPass membership to support your health and wellness goals Generous Paid Time Off (PTO) Company-paid holidays Cellphone Reimbursement Program Floating Holiday to celebrate a day that is meaningful to you Pre-tax commuter benefits, where applicable Employee wellness programs, events, and team-building activities Employee referral program Align is a premier global provider of technology infrastructure solutions. Align specializes in designing and deploying technology infrastructure solutions from the data center to the desktop as well as providing managed IT services for clients. Our professional services team, which includes Data Center Solutions , provide strategic consulting, design, project management, engineering, implementation and support. Our best-in-class Managed Services team provides IT services and cybersecurity advisory for clients within the Alternative Investment industry. Align is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and Gold Partner. Our client centric approach and passion for driving IT innovation has enabled us to provide tailored solutions and business transformations for over three decades. Leading firms have relied on Align to provide forward-thinking technology strategies that support their current and future business needs. Our teams have flawless track records of delivering technical solutions and have established long-standing relationships with an impressive client list of both Global 1000 and SMB clients. We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications. For more information, visit: www.align.com

Location: Dubai Workplace: hybrid We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. We are looking for a Head of Operations [MENA] to lead Capital.com’s operations in Dubai as we move most of our operations onto AI and automation. You will build and strengthen the Dubai operations team and support it day to day. You’ll agree global strategy with the Global Head of Operations and deliver it locally, and you’ll be the main person responsible for operations in front of the regulator. Much of the work means coordinating across global functions so local needs are met, from regional performance and incidents to launch readiness. You’ll work closely with the General Manager, Compliance and global operations leadership, and you’ll be a key player in bringing AI into how operations run locally. Responsibilities: Build and strengthen the Dubai operations team and support it day to day. Agree global strategy with the Global Head of Operations and deliver it locally. Act as the main operations contact for the regulator. Work with the General Manager and Compliance to turn local requirements into operational actions. Coordinate delivery across global functions, agreeing service expectations, handovers and escalation routes. Own regional performance. Investigate service gaps, separate local issues from wider process problems, and agree fixes with accountable teams. Coordinate the regional side of incidents and prepare operations for launches and major changes, escalating gaps before launch decisions. Manage service dependencies, including vendors, and drive improvements, including AI and automation, with global process owners. Report clearly to regional and global leaders, and escalate what needs more authority or resources. Requirements: 5+ years in operations leadership in financial services, fintech, payments or another regulated environment. Experience building and leading operations teams. Direct experience as an operations contact for a regulator. Track record of delivering through global functions you do not manage. Experience with operational KPIs, incident coordination and launch readiness. Clear communication with senior leaders, and based in Dubai or willing to relocate. Nice to have: Experience in brokerage, trading platforms or digital banking. Knowledge of the UAE regulatory environment. Hands-on experience introducing AI or automation into operations.

Location: Dubai; London, England, United Kingdom Workplace: hybrid We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. We are looking for a Senior Operations Manager - Planning to build how Capital.com plans the people and skills its operations need as we grow into new products and markets. You will own capacity planning across the organisation. That covers forecasting demand, such as new customer sign-ups and FinCrime alerts, over the next week, month and six months, and turning it into clear staffing needs. You’ll use AI and automation to build and run the department’s main planning model, and you’ll advise leaders on hiring, redeployment, process improvements and automation early enough for them to act. You’ll work closely with operational leaders and Finance, and manage a Workforce Management specialists. Responsibilities: Own the capacity planning model, roadmap and KPIs. Forecast demand over the next week, month and six months. Separate customer activity, product changes, seasonality and backlogs, and agree assumptions with the teams closest to each source of demand. Translate demand into capacity needs using workload, handling time and productivity. Account for skills, hours, absence, attrition, training and ramp-up. Build scenarios for growth, launches and disruption, and show the cost and service impact. Recommend hiring, redeployment, process and automation actions early enough to cover recruitment and training lead times. Align definitions and data with Finance and operational teams, track forecast vs. actual, and improve the models. Flag capacity risks early, including skill and time-zone gaps, and keep reporting clear enough for managers to act on. Requirements: 5+ years in capacity planning, workforce management or operations planning in a high-volume environment. Hands-on experience building forecasting and capacity models yourself, including seasonality. Strong grasp of capacity drivers, scenario planning and sensitivity analysis. Record of recommendations that changed hiring or process decisions. Experience working with Finance and tracking forecast accuracy over time. Advanced spreadsheet skills, SQL or similar, and experience managing direct reports. Nice to have: Financial services, fintech or payments background. Planning for Customer Support, KYC or FinCrime operations. Using AI, Python or statistical methods in forecasting.

Задачи: — Контроль и управление критической инфраструктурой дата-центра — Руководство техникой — Оптимизация процессов технического обслуживания — Минимизация времени простоя Требования: — Опыт работы с системами управления зданием (building management system) — Знание профилактического обслуживания (preventive maintenance) — Навыки калибровки оборудования (equipment calibration) — Опыт управления проектами (project management) — Знание операций с объектами (facility operations) — Работа с программируемыми логическими контроллерами (PLC) — Мониторинг окружающей среды (environmental monitoring) — Знание механических систем (mechanical system) — Опыт работы с дата-центрами (data center) — Знание резервных систем (backup system) — Распределение электроэнергии (power distribution) — Опыт работы с системами HVAC — Знание электрических систем (electrical system) — Управление активами (asset management) — Соблюдение требований безопасности (safety compliance) Условия: — Работа в офисе в городе Southaven, MS

Location: Riga, Latvia Workplace: fully About the Client Our client is a growing European FinTech company operating in the regulated financial services and payments sector. The company is expanding its operations and strengthening its payment infrastructure, with a strong focus on efficiency, compliance, and scalable processes. Role Overview We are looking for a hands-on Payment Operations Manager to oversee daily payment and back-office operations, manage financial controls, and contribute to the development of efficient and scalable processes. You will take ownership of payment processing, safeguarding, reconciliations, treasury activities, and operational reporting while supporting payment infrastructure and system improvement initiatives. This role offers a high level of autonomy and the opportunity to build and lead the Back Office function as the business grows. Key Responsibilities Manage end-to-end payment and back-office operations, ensuring accuracy, efficiency, and compliance. Process and monitor client and internal payments, including verification, authorization, and transaction controls. Oversee safeguarding processes, including daily reconciliations and compliance with regulatory requirements. Manage treasury operations, liquidity monitoring, nostro account balances, and relationships with banking partners. Support payment infrastructure projects, including SEPA connectivity, operational testing, and implementation. Participate in core payment system improvements, including business requirements gathering, User Acceptance Testing (UAT), and data migration. Prepare internal operational and regulatory reports, ensuring accuracy and timely submission. Develop, document, and improve operational procedures, controls, and reporting processes. Identify operational risks, resolve payment-related issues, and implement process improvements. Contribute to the development and future management of the Back Office team as the company expands. Requirements 2–3+ years of hands-on experience in payment operations within FinTech, banking, Electronic Money Institutions (EMIs), or Payment Institutions. Strong understanding of payment infrastructure, financial operations, and payment processing workflows. Practical knowledge of SWIFT MT/MX, SEPA Credit Transfer, and SEPA Instant. Understanding of safeguarding requirements and reconciliation processes within regulated financial institutions. Experience in payment processing, reconciliation, treasury operations, or liquidity management. Experience working with operational controls, internal reporting, and financial processes. Strong attention to detail, organizational skills, and ability to manage multiple priorities. Proactive, independent, and hands-on approach with a strong sense of ownership. Good communication skills and the ability to collaborate with internal teams and external partners. Languages: English and Russian. Nice to have Experience establishing or improving operational processes in a startup or growing FinTech company. Experience with payment system implementations, integrations, or migration projects. Previous experience mentoring colleagues or coordinating back-office activities. Key Soft Skills Strong ownership, accountability, and initiative. High attention to detail and accuracy when working with financial transactions and data. Problem-solving mindset and a proactive approach to operational challenges. Ability to work independently, prioritize effectively, and meet deadlines. Flexibility and adaptability in a growing business environment. What We Offer A key role in a growing European FinTech company operating in a regulated environment. Opportunity to take ownership of payment operations and contribute to building scalable processes. Direct involvement in payment infrastructure development and operational improvement projects. High level of autonomy and decision-making responsibility. Opportunity to grow into a leadership role and build the Back Office function. Opportunity to make a meaningful impact on the company's operational development.

Location: Cyprus Workplace: fully About the Client Our client is a growing European FinTech company operating in the regulated financial services and payments sector. The company is expanding its operations and strengthening its payment infrastructure, with a strong focus on efficiency, compliance, and scalable processes. Role Overview We are looking for a hands-on Payment Operations Manager to oversee daily payment and back-office operations, manage financial controls, and contribute to the development of efficient and scalable processes. You will take ownership of payment processing, safeguarding, reconciliations, treasury activities, and operational reporting while supporting payment infrastructure and system improvement initiatives. This role offers a high level of autonomy and the opportunity to build and lead the Back Office function as the business grows. Key Responsibilities Manage end-to-end payment and back-office operations, ensuring accuracy, efficiency, and compliance. Process and monitor client and internal payments, including verification, authorization, and transaction controls. Oversee safeguarding processes, including daily reconciliations and compliance with regulatory requirements. Manage treasury operations, liquidity monitoring, nostro account balances, and relationships with banking partners. Support payment infrastructure projects, including SEPA connectivity, operational testing, and implementation. Participate in core payment system improvements, including business requirements gathering, User Acceptance Testing (UAT), and data migration. Prepare internal operational and regulatory reports, ensuring accuracy and timely submission. Develop, document, and improve operational procedures, controls, and reporting processes. Identify operational risks, resolve payment-related issues, and implement process improvements. Contribute to the development and future management of the Back Office team as the company expands. Requirements 2–3+ years of hands-on experience in payment operations within FinTech, banking, Electronic Money Institutions (EMIs), or Payment Institutions. Strong understanding of payment infrastructure, financial operations, and payment processing workflows. Practical knowledge of SWIFT MT/MX, SEPA Credit Transfer, and SEPA Instant. Understanding of safeguarding requirements and reconciliation processes within regulated financial institutions. Experience in payment processing, reconciliation, treasury operations, or liquidity management. Experience working with operational controls, internal reporting, and financial processes. Strong attention to detail, organizational skills, and ability to manage multiple priorities. Proactive, independent, and hands-on approach with a strong sense of ownership. Good communication skills and the ability to collaborate with internal teams and external partners. Languages: English and Russian. Nice to have Experience establishing or improving operational processes in a startup or growing FinTech company. Experience with payment system implementations, integrations, or migration projects. Previous experience mentoring colleagues or coordinating back-office activities. Key Soft Skills Strong ownership, accountability, and initiative. High attention to detail and accuracy when working with financial transactions and data. Problem-solving mindset and a proactive approach to operational challenges. Ability to work independently, prioritize effectively, and meet deadlines. Flexibility and adaptability in a growing business environment. What We Offer A key role in a growing European FinTech company operating in a regulated environment. Opportunity to take ownership of payment operations and contribute to building scalable processes. Direct involvement in payment infrastructure development and operational improvement projects. High level of autonomy and decision-making responsibility. Opportunity to grow into a leadership role and build the Back Office function. Opportunity to make a meaningful impact on the company's operational development.

Location: Remote - Europe About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. Europe 3PL operations manager Position Overview The European 3PL Manager owns Nebius's network of external warehouses and the performance of the 3PL partners who run them. The role ensures that high-value data center hardware stored and handled by third parties is received, stored, picked and shipped to the same standard as in Nebius-operated sites. The manager controls 3PL operations through SLAs, KPIs, audits and system data, coordinates daily flows between 3PLs and internal teams (Transport, Planning, Back Office, ITDC, Security), and drives cost, compliance and continuous improvement across all external locations. Key Responsibilities 3PL Network & Partner Management Manage the portfolio of external warehouses and 3PL partners across EMEA/US/APAC. Own contracts, SLAs and rate cards together with Procurement and Legal; prepare renewals and renegotiations. Run monthly operational reviews and quarterly business reviews (QBRs) with each 3PL; agree and track improvement plans. Act as the primary escalation point for 3PL partners and for internal teams on 3PL-related issues. Operations Control Set and enforce operating standards for 3PLs: receiving, put-away, storage, picking, packing, dispatch and returns (RMA). Ensure 3PLs follow Nebius SOPs for handling heavy, fragile, high-value equipment (racks, GPU servers, HSM devices). Monitor daily operational performance through WMS data, reports and site visits; act on deviations. Lead root-cause analysis of incidents (damage, loss, mis-shipments, delays) and follow corrective and preventive actions to closure. Inventory Control & Audits Ensure inventory accuracy at external sites: cycle counts, annual stock takes and reconciliation with ERP/WMS. Organise periodic on-site audits and inspections of 3PL warehouses (process, security, safety, documentation). Coordinate with Back Office on stock discrepancies, adjustments and asset records. Support internal and external (SOX) audits for inventory held by third parties. Coordination with Internal Teams Align inbound and outbound volumes with Logistics Planning and Transport so 3PLs have capacity and labour in time. Coordinate with ITDC and Project Managers on staging, kitting and release of hardware to data center sites. Work with Security on access control, CCTV, pre-arrival information and secure-storage requirements at 3PL sites. Ensure accurate and timely data exchange between 3PL systems and Nebius ERP/WMS (integrations, ASNs, stock reports). Cost Management Own the 3PL budget: storage, handling, value-added services and accessorial charges. Validate 3PL invoices against contracts and actual activity together with Back Office; resolve disputes. Track cost per pallet / rack / movement and identify savings through consolidation, space optimisation and renegotiation. Network Development: Onboarding & Exit Assess needs for new external storage based on DC expansion plans and capacity forecasts. Lead 3PL selection (RFI/RFQ, site assessment) with Procurement and onboard new partners: SOPs, system setup, training, go-live. Manage 3PL exits and stock transfers with zero loss and full traceability. Compliance & Risk Ensure 3PL operations meet security, safety, insurance and customs requirements (e.g. bonded storage where applicable). Maintain audit-ready documentation on contracts, SLAs, audits and incidents. Identify operational and dependency risks in the 3PL network and maintain contingency plans. Team Leadership Lead 3PL / External Warehouse Specialists as the function scales; set priorities, onboard and develop them. Define workflows, responsibilities and escalation paths between the 3PL team, Warehouse Operations and Transport. Key Performance Indicators (KPIs) KPI Definition SLA compliance % of 3PL SLA targets met (dock-to-stock, order cycle time, on-time dispatch) Inventory accuracy % match between 3PL physical stock and Nebius ERP/WMS Incident rate Damage, loss and mis-shipment cases per 1,000 movements CAPA closure % of corrective actions closed by due date Audit results Score / findings from 3PL on-site audits and SOX tests Cost per unit 3PL cost per pallet / rack / movement vs. budget Invoice accuracy % of 3PL invoices matching contract and activity without dispute Expectations Autonomy: Full ownership of the 3PL network and partner performance; escalates contract, budget and major-risk decisions. Impact: Directly affects hardware availability, inventory accuracy and warehousing cost across all external sites. Leadership: Leads 3PL specialists and steers partner teams without direct authority. Travel: Regular trips to 3PL sites for audits, reviews and onboarding. Work Mode: Hybrid, with regular presence at key logistics sites. Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: Sofia, Bulgaria Workplace: fully About the Client Our client is a growing payment services provider serving international businesses. Its platform supports card payments, transfers, currency exchange, and day-to-day fund management. Role Overview Take ownership of the operational work that keeps card services aligned with changing scheme requirements. You will assess updates, coordinate action across teams, and improve the processes and documentation that support the card business. The role offers scope to make a direct impact while working with skilled colleagues across the business. Key Responsibilities Monitor and interpret Visa and Mastercard bulletins, mandates, rule changes, and operational updates. Assess the impact of scheme changes and coordinate implementation with internal stakeholders. Support scheme integrations, certifications, testing, and the introduction of new programs or services. Prepare and submit mandatory scheme reports, including compliance, PCI DSS, and quarterly reports. Coordinate responses to card scheme requests, inquiries, and investigations. Keep internal registers, trackers, and operational records accurate and up to date. Maintain knowledge bases, Confluence pages, and process documentation. Give internal teams guidance on scheme requirements and best practices. Work with Product, Operations, Compliance, Finance, Risk, and Engineering to align processes with scheme requirements. Improve processes and operational efficiency across the card business. Requirements At least 1 year of hands-on experience working directly with Visa and/or Mastercard at an acquirer, issuer, processor, PSP, or card scheme. Practical knowledge of scheme rules and operating regulations, with experience applying them in daily work. Experience with mandate implementation, scheme reporting, compliance programs, and scheme inquiries or investigations. Experience using Visa Online, Mastercard Connect, or other scheme portals and tools. Experience supporting scheme integrations, certifications, testing, onboarding to new services, or technical and operational changes. Ability to manage multiple priorities and work independently in a fast-paced environment. Knowledge of PCI DSS and scheme compliance programs, such as fraud and chargeback monitoring, is a plus. A background in payments or regulated financial services is a plus. Strong written and verbal communication skills for working with international stakeholders. Languages: English Experience in fintech Key Soft Skills Strong analytical and problem-solving skills to investigate complex operational matters. Excellent attention to detail and organizational skills. Ability to manage multiple priorities and work independently in a fast-paced environment. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits

Location: London, United Kingdom Workplace: fully About the Client Our client is a growing payment services provider serving international businesses. Its platform supports card payments, transfers, currency exchange, and day-to-day fund management. Role Overview Take ownership of the operational work that keeps card services aligned with changing scheme requirements. You will assess updates, coordinate action across teams, and improve the processes and documentation that support the card business. The role offers scope to make a direct impact while working with skilled colleagues across the business. Key Responsibilities Monitor and interpret Visa and Mastercard bulletins, mandates, rule changes, and operational updates. Assess the impact of scheme changes and coordinate implementation with internal stakeholders. Support scheme integrations, certifications, testing, and the introduction of new programs or services. Prepare and submit mandatory scheme reports, including compliance, PCI DSS, and quarterly reports. Coordinate responses to card scheme requests, inquiries, and investigations. Keep internal registers, trackers, and operational records accurate and up to date. Maintain knowledge bases, Confluence pages, and process documentation. Give internal teams guidance on scheme requirements and best practices. Work with Product, Operations, Compliance, Finance, Risk, and Engineering to align processes with scheme requirements. Improve processes and operational efficiency across the card business. Requirements At least 1 year of hands-on experience working directly with Visa and/or Mastercard at an acquirer, issuer, processor, PSP, or card scheme. Practical knowledge of scheme rules and operating regulations, with experience applying them in daily work. Experience with mandate implementation, scheme reporting, compliance programs, and scheme inquiries or investigations. Experience using Visa Online, Mastercard Connect, or other scheme portals and tools. Experience supporting scheme integrations, certifications, testing, onboarding to new services, or technical and operational changes. Ability to manage multiple priorities and work independently in a fast-paced environment. Knowledge of PCI DSS and scheme compliance programs, such as fraud and chargeback monitoring, is a plus. A background in payments or regulated financial services is a plus. Strong written and verbal communication skills for working with international stakeholders. Languages: English Experience in fintech Key Soft Skills Strong analytical and problem-solving skills to investigate complex operational matters. Excellent attention to detail and organizational skills. Ability to manage multiple priorities and work independently in a fast-paced environment. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits

Location: Lithuania Workplace: fully About the Client Our client is a growing payment services provider serving international businesses. Its platform supports card payments, transfers, currency exchange, and day-to-day fund management. Role Overview Take ownership of the operational work that keeps card services aligned with changing scheme requirements. You will assess updates, coordinate action across teams, and improve the processes and documentation that support the card business. The role offers scope to make a direct impact while working with skilled colleagues across the business. Key Responsibilities Monitor and interpret Visa and Mastercard bulletins, mandates, rule changes, and operational updates. Assess the impact of scheme changes and coordinate implementation with internal stakeholders. Support scheme integrations, certifications, testing, and the introduction of new programs or services. Prepare and submit mandatory scheme reports, including compliance, PCI DSS, and quarterly reports. Coordinate responses to card scheme requests, inquiries, and investigations. Keep internal registers, trackers, and operational records accurate and up to date. Maintain knowledge bases, Confluence pages, and process documentation. Give internal teams guidance on scheme requirements and best practices. Work with Product, Operations, Compliance, Finance, Risk, and Engineering to align processes with scheme requirements. Improve processes and operational efficiency across the card business. Requirements At least 1 year of hands-on experience working directly with Visa and/or Mastercard at an acquirer, issuer, processor, PSP, or card scheme. Practical knowledge of scheme rules and operating regulations, with experience applying them in daily work. Experience with mandate implementation, scheme reporting, compliance programs, and scheme inquiries or investigations. Experience using Visa Online, Mastercard Connect, or other scheme portals and tools. Experience supporting scheme integrations, certifications, testing, onboarding to new services, or technical and operational changes. Ability to manage multiple priorities and work independently in a fast-paced environment. Knowledge of PCI DSS and scheme compliance programs, such as fraud and chargeback monitoring, is a plus. A background in payments or regulated financial services is a plus. Strong written and verbal communication skills for working with international stakeholders. Languages: English Experience in fintech Key Soft Skills Strong analytical and problem-solving skills to investigate complex operational matters. Excellent attention to detail and organizational skills. Ability to manage multiple priorities and work independently in a fast-paced environment. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits

Location: Cyprus Workplace: fully About the Client Our client is a growing payment services provider serving international businesses. Its platform supports card payments, transfers, currency exchange, and day-to-day fund management. Role Overview Take ownership of the operational work that keeps card services aligned with changing scheme requirements. You will assess updates, coordinate action across teams, and improve the processes and documentation that support the card business. The role offers scope to make a direct impact while working with skilled colleagues across the business. Key Responsibilities Monitor and interpret Visa and Mastercard bulletins, mandates, rule changes, and operational updates. Assess the impact of scheme changes and coordinate implementation with internal stakeholders. Support scheme integrations, certifications, testing, and the introduction of new programs or services. Prepare and submit mandatory scheme reports, including compliance, PCI DSS, and quarterly reports. Coordinate responses to card scheme requests, inquiries, and investigations. Keep internal registers, trackers, and operational records accurate and up to date. Maintain knowledge bases, Confluence pages, and process documentation. Give internal teams guidance on scheme requirements and best practices. Work with Product, Operations, Compliance, Finance, Risk, and Engineering to align processes with scheme requirements. Improve processes and operational efficiency across the card business. Requirements At least 1 year of hands-on experience working directly with Visa and/or Mastercard at an acquirer, issuer, processor, PSP, or card scheme. Practical knowledge of scheme rules and operating regulations, with experience applying them in daily work. Experience with mandate implementation, scheme reporting, compliance programs, and scheme inquiries or investigations. Experience using Visa Online, Mastercard Connect, or other scheme portals and tools. Experience supporting scheme integrations, certifications, testing, onboarding to new services, or technical and operational changes. Ability to manage multiple priorities and work independently in a fast-paced environment. Knowledge of PCI DSS and scheme compliance programs, such as fraud and chargeback monitoring, is a plus. A background in payments or regulated financial services is a plus. Strong written and verbal communication skills for working with international stakeholders. Languages: English Experience in fintech Key Soft Skills Strong analytical and problem-solving skills to investigate complex operational matters. Excellent attention to detail and organizational skills. Ability to manage multiple priorities and work independently in a fast-paced environment. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits

Location: Estonia Workplace: fully About the Client Our client is a growing payment services provider serving international businesses. Its platform supports card payments, transfers, currency exchange, and day-to-day fund management. Role Overview Take ownership of the operational work that keeps card services aligned with changing scheme requirements. You will assess updates, coordinate action across teams, and improve the processes and documentation that support the card business. The role offers scope to make a direct impact while working with skilled colleagues across the business. Key Responsibilities Monitor and interpret Visa and Mastercard bulletins, mandates, rule changes, and operational updates. Assess the impact of scheme changes and coordinate implementation with internal stakeholders. Support scheme integrations, certifications, testing, and the introduction of new programs or services. Prepare and submit mandatory scheme reports, including compliance, PCI DSS, and quarterly reports. Coordinate responses to card scheme requests, inquiries, and investigations. Keep internal registers, trackers, and operational records accurate and up to date. Maintain knowledge bases, Confluence pages, and process documentation. Give internal teams guidance on scheme requirements and best practices. Work with Product, Operations, Compliance, Finance, Risk, and Engineering to align processes with scheme requirements. Improve processes and operational efficiency across the card business. Requirements At least 1 year of hands-on experience working directly with Visa and/or Mastercard at an acquirer, issuer, processor, PSP, or card scheme. Practical knowledge of scheme rules and operating regulations, with experience applying them in daily work. Experience with mandate implementation, scheme reporting, compliance programs, and scheme inquiries or investigations. Experience using Visa Online, Mastercard Connect, or other scheme portals and tools. Experience supporting scheme integrations, certifications, testing, onboarding to new services, or technical and operational changes. Ability to manage multiple priorities and work independently in a fast-paced environment. Knowledge of PCI DSS and scheme compliance programs, such as fraud and chargeback monitoring, is a plus. A background in payments or regulated financial services is a plus. Strong written and verbal communication skills for working with international stakeholders. Languages: English Experience in fintech Key Soft Skills Strong analytical and problem-solving skills to investigate complex operational matters. Excellent attention to detail and organizational skills. Ability to manage multiple priorities and work independently in a fast-paced environment. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits

О компании: Qualifyze — ведущая компания в управлении соответствием цепочки поставок в индустрии Life Sciences, основана в 2019 году, работает с более чем 1500 фармацевтическими и медицинскими компаниями по всему миру. Задачи: — Обеспечивать надежную работу и развитие систем и автоматизаций в рамках QOS. — Поддерживать, устранять неполадки и улучшать модули QOS, обеспечивая их стабильность, производительность и устойчивость. — Вести техническую поддержку производственных решений, решать инциденты и внедрять постепенные улучшения. — Владеть процессом поддержки и надежности существующих модулей QOS, обеспечивать их доступность и корректную работу. — Исследовать, устранять ошибки, инциденты и проблемы с производительностью, выявлять коренные причины и внедрять устойчивые решения. — Разрабатывать и внедрять небольшие улучшения на основе обратной связи и меняющихся требований. — Мониторить автоматизации, интеграции, каналы данных и AI-решения для выявления сбоев и неэффективности. — Поддерживать и улучшать интеграции между внутренними системами для обеспечения надежных потоков данных и автоматизации. — Вести техническую документацию, руководства по устранению неполадок и операционные инструкции. — Сотрудничать с командой инженеров и бизнес-стейкхолдерами для приоритизации задач поддержки и решения технических проблем. Требования: — Опыт в разработке программного обеспечения, автоматизации или аналогичной технической роли. — Уверенные навыки программирования как минимум на одном из языков: Java, JavaScript, TypeScript или Python, а также знание SQL. — Практический опыт поддержки, отладки и улучшения производственных приложений и автоматизированных процессов. — Знание LLM, AI-агентов и агентных рабочих процессов, включая устранение неполадок AI-решений. — Понимание DevOps-концепций, включая контейнеризацию (Docker), оркестрацию (Kubernetes) и практики CI/CD. — Мягкие навыки уровня IC3: самостоятельное решение проблем, ответственность за надежность систем, эффективное взаимодействие с коллегами и заинтересованными сторонами, проактивное улучшение процессов и принятие технических решений в рамках стандартов команды. Условия: — Релокация в Испанию или Германию с последующим гибридным форматом работы. — Конкурентная ежегодно пересматриваемая зарплата в диапазоне 35,000–40,000 евро в год, окончательная сумма зависит от опыта и результатов. — Пакет отпускных, увеличивающийся с длительностью работы. — Страна-специфические льготы, включая частное медицинское страхование, фитнес и питание. — Ежегодный бюджет на личное развитие. — Гибридный режим работы с возможностью до 3 месяцев в году работать из любой точки мира. — Современное оборудование и инструменты для эффективной работы. — Ежегодное офлайн-событие компании в Европе. — Работа в команде профессионалов.

Location: Strava London Workplace: Hybrid ABOUT STRAVA Strava is the app for active people. With over 200 million athletes in more than 185 countries, it’s more than tracking workouts—it’s where people make progress together, from new habits to new personal bests. No matter your sport or how you track it, Strava’s got you covered. Find your crew, crush your goals, and make every effort count. Start your journey https://www.strava.com/subscription with Strava today. Our mission is simple: to motivate people to live their best active lives. We believe in the power of movement to connect and drive people forward. About this role: We’re looking for a Campaign Operations Manager to join Strava for Business on a 12-month maternity cover contract, owning the delivery of sponsored campaigns across EMEA. You’ll be accountable for every campaign you run from signed contract to partner recap: multi-format, multi-stakeholder, and on time. You’ll work with Account Managers as your commercial counterpart, and lead the delivery work with Copywriting, Localisation and external contractors where necessary. When something is at risk, you decide what to do about it and bring people along, rather than waiting to be told. What you’ll do: - Own delivery end to end: Take the signed contract and own the campaign through launch, live and wrap-up across every format in the deal, including challenges and additional promotion. You’re the single point of accountability for scope, timeline and quality. - Plan and run the build: Turn the contract into a delivery plan. Set up campaigns in our internal tools, brief copy, creative and localisation, and manage contractors and internal teams to deadlines. - Quality gate: Run pre-launch QA on copy, assets and targeting against the contract. Nothing goes live that you haven’t signed off. - Manage performance in flight: Monitor live delivery, spot risks early, and make or recommend the call: optimise, reallocate or escalate. Take the partner-facing recommendation to AMs rather than just flagging a problem. - Close the loop with Account Managers: Close the loop with Account Managers: Support renewal conversations with effective and convincing activation recaps. - Manage and coach external contractors: Work with external contractors to enable efficient delivery across timezones. - Make the machine better: Fix the process, templates and documentation as you go. You’ll be working in a function that’s still being shaped, so you have room to change how we deliver. What you’ll bring to the team: - 4–6 years running multi-channel or multi-format campaigns end to end, in sponsorship, partnerships, media, agency or platform environments. - Track record of owning delivery across multiple concurrent campaigns, partners and stakeholders, and hitting dates. - Strong judgement under pressure. You know when to fix it, when to escalate and when to push back. - Confident partner-facing communicator, comfortable presenting results and managing expectations. - Exceptional attention to detail without losing sight of the outcome. - Comfortable with processes still evolving, and wants to improve them. WHY JOIN US? Movement brings us together. At Strava, we’re building the world’s largest community of active people, helping them stay motivated and achieve their goals. Our global team is passionate about making movement fun, meaningful, and accessible to everyone. Whether you’re shaping the technology, growing our community, or driving innovation, your work at Strava makes an impact. When you join Strava, you’re not just joining a company—you’re joining a movement. If you’re ready to bring your energy, ideas, and drive, let’s build something incredible together. Strava builds software that makes the best part of our athletes’ days even better. Just as we’re deeply committed to unlocking their potential, we’re dedicated to providing a world-class, inclusive workplace where our employees can grow and thrive, too. We’re backed by Sequoia Capital, TCV, Madrone Partners and Jackson Square Ventures, and we’re expanding in order to exceed the needs of our growing community of global athletes. Our culture reflects our community. We are continuously striving to hire and engage teammates from all backgrounds, experiences and perspectives because we know we are a stronger team together. Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. California Consumer Protection Act Applicant Notice https://docs.google.com/document/d/e/2PACX-1vSc8y6On4NlP5s12hf4kmWe_pvenVyQ78TbtVaz_clROhj9ADQ6kY4YScglBIuY2joKFKalOReX7vP_/pub

Location: Cyprus; Georgia; Poland; Armenia; Kazakhstan; Serbia GoMining is looking for a Senior Revenue Operations Manager to become the right hand of our commercial lead. You will share ownership of the commercial agenda: improve how our digital acquisition channels perform, grow revenue from our existing customer base, and build the processes and infrastructure that help the commercial team scale. This is not a direct sales role, and it is not a purely high-level one either. We need someone who understands sales from the inside and can analyze data to find growth points. You should come with your own ideas and see them through to results without needing step-by-step guidance. Responsibilities Digital Acquisition & Sales Performance Drive commercial performance across 7 digital customer acquisition channels together with channel owners and General Managers. Run regular performance reviews, comparing actuals to targets and identifying the drivers behind deviations. Identify revenue leakage across the funnel and prioritize the highest-impact opportunities. Improve first-purchase conversion and overall acquisition efficiency, including the effectiveness of our traffic spend. Analyze payment success rates and payment method coverage by market, and work with relevant teams to remove payment-related conversion barriers (e.g., adding local payment methods). Retention & Customer Base Growth Drive retention of existing customers and reactivation of the inactive customer base. Build a customer-centric model in which existing customers adopt second and third GoMining products, together with General Managers. Develop cross-product and cross-sell opportunities based on customer behavior and product usage. Identify how ecosystem products can drive additional mining and TH sales. Funnel Optimization & Experimentation Map the end-to-end customer journey, from acquisition to first and repeat purchase. Identify bottlenecks and launch experiments across acquisition, onboarding, checkout, and payment flows. Define hypotheses, expected commercial impact, and success metrics for each experiment. Measure experiment results and scale successful initiatives across channels. Commercial Processes & Infrastructure Build and standardize commercial processes together with the commercial lead: plans, strategies, control tools, and team motivation. Own the end-to-end CRM rollout: finalize required functionality, test it, migrate all teams into a single system, set deadlines, and create training for team leads and their teams. Establish the CRM as the single source of truth for commercial data. Take over part of the commercial lead’s responsibilities and represent the commercial function in discussions with stakeholders when needed. Commercial Analytics Monitor conversion, payment success, revenue, acquisition efficiency, retention, and other key commercial metrics. Dig into the data to understand why metrics change (e.g., a drop in the share of paying users in a channel), and turn findings into specific actions for channel and product owners. Work closely with Analytics, Product, Marketing, Payments, and Finance teams to improve commercial performance. Requirements 5+ years of experience in Sales Operations, Revenue Operations, Commercial Operations, Growth, or Digital Sales. Hands-on sales or sales management background: you understand how sales teams work from the inside. Experience in fintech, payments, or other transaction-driven digital businesses. Strong understanding of funnel performance and commercial metrics: conversion, CAC, LTV, retention, and unit economics. Experience with retention, reactivation, or cross-sell / upsell initiatives. Experience building and standardizing commercial processes; CRM implementation or rollout experience is a strong plus. Analytical and critical thinking: you can open a report, spot a problem, and find its root cause. A proactive, independent mindset: you bring ideas, take ownership, and move fast. Fluent Russian and English (spoken and written). Nice to Have Experience in crypto, Bitcoin mining, Web3, or digital assets. Experience managing or optimizing paid traffic and acquisition channels. Knowledge of payment methods and payment flow optimization, including local payment methods in emerging markets. Experience with BI tools such as Tableau, Power BI, Looker, or similar. Ability to build dashboards and analyses yourself, including with AI tools. Benefits Professional growth: support for courses, conferences, and English learning (up to 100% coverage). Work-life fit: remote or hybrid format with flexible hours across international teams. Paid leave: up to 20 vacation days + 8 company holidays + 5 personal days per year. Recognition programs: structured performance reviews and team awards. Team culture: retreats in international locations (for example, company apartments in Cyprus).

Location: New York, NY Workplace: OnSite ABOUT US At LangChain, our mission is to enable every company to own its intelligence. We believe agents will transform how companies operate, and we're building the foundation to make that future possible. Our open-source harnesses and LangSmith platform give developers and enterprises the infrastructure to run, improve, and govern agents at scale. We've raised $460M to date, with our most recent funding round valuing the company at $3B, backed by leading investors including Sequoia, Benchmark, IVP, and CapitalG. As we continue to expand our platform and tackle some of the hardest challenges in agent engineering, every team member has the opportunity to make a meaningful impact and help shape both our technology and the future of the industry. More than 7,000 organizations rely on LangSmith, from fast-growing startups to Fortune 500 enterprises, including NVIDIA, Bridgewater, LinkedIn, Workday, and Rippling. We're just getting started on making high-performing agents easier to build and manage at scale. ABOUT THE ROLE The ways customers buy from us are multiplying as fast as the business is growing. Enterprise order forms. Private offers through AWS, GCP, and Azure. A self-serve business running on usage-based pricing, with commits, drawdowns, and true-ups behind it. Each one is a distinct path from signature to cash, and each one runs today on some mix of manual steps and automation that grew up with the business. This role owns what comes next. You'll run order operations end to end - booking, provisioning, invoicing, amendments, and renewals - on a stack we picked deliberately and recently: Salesforce, Metronome for metering and billing, Rillet for ERP. The stack is modern, but the processes on top of it were built to keep up with growth, not designed to scale. Your job is to decide what each one should become: keep it, rebuild it, automate it, or retire it. Our bias is to invest in systems rather than in a growing queue of manual work, so you'll be setting the automation roadmap at the same time you're operating the function - deciding what a person should touch, what a workflow should handle, and what should never have been a step in the first place. Getting that right is what lets order volume grow by an order of magnitude without ops growing with it. This is a senior individual contributor role. You'll own order operations, working closely with Deal Strategy and Operations, GTM Systems, Finance and Accounting, and Enterprise Engineering. Those teams are your partners and much of your build capacity. Bringing them onto one shared order-to-cash roadmap is a core part of the job, and the reason we're hiring someone senior to do it. WHAT YOU'LL DO - Own the order-to-cash path end to end: order form intake from Deal Desk, booking in Salesforce, plan and entitlement setup in Metronome, invoicing and revenue recognition through Rillet, and the amendments, true-ups, and renewals that follow - Build out cloud marketplace operations across AWS, GCP, and Azure: private offer setup, usage reporting to each marketplace, and reconciling marketplace disbursements back to what we billed. Every new channel launches against defined readiness criteria, so marketplace deals run on the same clean path as direct ones - Own self-serve billing operations: usage metering, plan changes, dunning, credits, rebills, refunds, and the escalations behind them - Own billing and usage completeness at month-end close. Every order, credit, and metered event is reconciled between Metronome and Rillet before revenue is recognized, not after - Partner with Deal Strategy and Product as our pricing evolves. Bring the billing view into pricing and deal-structure decisions early, so new models and non-standard terms can be billed accurately and automated, not handled by hand - Set the automation roadmap. Instrument the path, put a number on every place a human touches an order, and decide what gets automated, what gets designed away, and what stays manual on purpose - Treat every billing error as a defect: find the root cause and fix the class of problem, not just the one invoice - Ship automations yourself where that's fastest, and partner with GTM Systems and Enterprise Engineering where the work belongs in core systems or the product - Write the playbook and the controls behind it: approvals, segregation of duties, reconciliations, and exception handling, built so order ops scales through systems rather than headcount and holds up under audit - Own three numbers and move them: touchless order rate, signature-to-provisioned cycle time, and billing accuracy WHAT WE'RE LOOKING FOR - 6+ years in order management, order-to-cash, billing operations, or revenue operations at a B2B SaaS company, including time building the function at an early-stage or fast-scaling one - Hands-on fluency with a modern billing and ERP stack. We run Salesforce, Metronome, and Rillet - you should know something comparable well enough to have opinions, and get to depth on ours quickly - Real experience with usage-based pricing. Per-seat is straightforward; metered consumption, commits, drawdowns, overages, and true-ups are where order ops gets interesting, and that's most of our business - Working knowledge of ASC 606 and month-end close. You don't need to be an accountant, but you should know what Revenue Accounting needs from billing data and why - Cloud marketplace experience (AWS, GCP, or Azure private offers), or a track record of getting deep on a system like that fast - A history of automating your own job. We'll ask you to walk us through a manual process you deleted: what it cost before, what you built, and what it costs now - The ability to build alignment across teams with different priorities and get to a decision, without relying on org authority - Comfort shipping a v0 earlier than feels comfortable, then iterating with real feedback NICE TO HAVE - SQL, Python, or low-code tooling in your own hands rather than on someone else's backlog - Experience building agents or LLM workflows for internal operations. We'd like to run more of our own back office on the LangSmith Platform, wherever it's the right tool and meets the same accuracy bar as the rest of order-to-cash - Audit prep or SOX readiness experience Compensation: $155,000 - $185,000 salary + options COMPENSATION PHILOSOPHY: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. BENEFITS Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

Location: San Francisco, CA Workplace: OnSite ABOUT US At LangChain, our mission is to enable every company to own its intelligence. We believe agents will transform how companies operate, and we're building the foundation to make that future possible. Our open-source harnesses and LangSmith platform give developers and enterprises the infrastructure to run, improve, and govern agents at scale. We've raised $460M to date, with our most recent funding round valuing the company at $3B, backed by leading investors including Sequoia, Benchmark, IVP, and CapitalG. As we continue to expand our platform and tackle some of the hardest challenges in agent engineering, every team member has the opportunity to make a meaningful impact and help shape both our technology and the future of the industry. More than 7,000 organizations rely on LangSmith, from fast-growing startups to Fortune 500 enterprises, including NVIDIA, Bridgewater, LinkedIn, Workday, and Rippling. We're just getting started on making high-performing agents easier to build and manage at scale. ABOUT THE ROLE The ways customers buy from us are multiplying as fast as the business is growing. Enterprise order forms. Private offers through AWS, GCP, and Azure. A self-serve business running on usage-based pricing, with commits, drawdowns, and true-ups behind it. Each one is a distinct path from signature to cash, and each one runs today on some mix of manual steps and automation that grew up with the business. This role owns what comes next. You'll run order operations end to end - booking, provisioning, invoicing, amendments, and renewals - on a stack we picked deliberately and recently: Salesforce, Metronome for metering and billing, Rillet for ERP. The stack is modern, but the processes on top of it were built to keep up with growth, not designed to scale. Your job is to decide what each one should become: keep it, rebuild it, automate it, or retire it. Our bias is to invest in systems rather than in a growing queue of manual work, so you'll be setting the automation roadmap at the same time you're operating the function - deciding what a person should touch, what a workflow should handle, and what should never have been a step in the first place. Getting that right is what lets order volume grow by an order of magnitude without ops growing with it. This is a senior individual contributor role. You'll own order operations, working closely with Deal Strategy and Operations, GTM Systems, Finance and Accounting, and Enterprise Engineering. Those teams are your partners and much of your build capacity. Bringing them onto one shared order-to-cash roadmap is a core part of the job, and the reason we're hiring someone senior to do it. WHAT YOU'LL DO - Own the order-to-cash path end to end: order form intake from Deal Desk, booking in Salesforce, plan and entitlement setup in Metronome, invoicing and revenue recognition through Rillet, and the amendments, true-ups, and renewals that follow - Build out cloud marketplace operations across AWS, GCP, and Azure: private offer setup, usage reporting to each marketplace, and reconciling marketplace disbursements back to what we billed. Every new channel launches against defined readiness criteria, so marketplace deals run on the same clean path as direct ones - Own self-serve billing operations: usage metering, plan changes, dunning, credits, rebills, refunds, and the escalations behind them - Own billing and usage completeness at month-end close. Every order, credit, and metered event is reconciled between Metronome and Rillet before revenue is recognized, not after - Partner with Deal Strategy and Product as our pricing evolves. Bring the billing view into pricing and deal-structure decisions early, so new models and non-standard terms can be billed accurately and automated, not handled by hand - Set the automation roadmap. Instrument the path, put a number on every place a human touches an order, and decide what gets automated, what gets designed away, and what stays manual on purpose - Treat every billing error as a defect: find the root cause and fix the class of problem, not just the one invoice - Ship automations yourself where that's fastest, and partner with GTM Systems and Enterprise Engineering where the work belongs in core systems or the product - Write the playbook and the controls behind it: approvals, segregation of duties, reconciliations, and exception handling, built so order ops scales through systems rather than headcount and holds up under audit - Own three numbers and move them: touchless order rate, signature-to-provisioned cycle time, and billing accuracy WHAT WE'RE LOOKING FOR - 6+ years in order management, order-to-cash, billing operations, or revenue operations at a B2B SaaS company, including time building the function at an early-stage or fast-scaling one - Hands-on fluency with a modern billing and ERP stack. We run Salesforce, Metronome, and Rillet - you should know something comparable well enough to have opinions, and get to depth on ours quickly - Real experience with usage-based pricing. Per-seat is straightforward; metered consumption, commits, drawdowns, overages, and true-ups are where order ops gets interesting, and that's most of our business - Working knowledge of ASC 606 and month-end close. You don't need to be an accountant, but you should know what Revenue Accounting needs from billing data and why - Cloud marketplace experience (AWS, GCP, or Azure private offers), or a track record of getting deep on a system like that fast - A history of automating your own job. We'll ask you to walk us through a manual process you deleted: what it cost before, what you built, and what it costs now - The ability to build alignment across teams with different priorities and get to a decision, without relying on org authority - Comfort shipping a v0 earlier than feels comfortable, then iterating with real feedback NICE TO HAVE - SQL, Python, or low-code tooling in your own hands rather than on someone else's backlog - Experience building agents or LLM workflows for internal operations. We'd like to run more of our own back office on the LangSmith Platform, wherever it's the right tool and meets the same accuracy bar as the rest of order-to-cash - Audit prep or SOX readiness experience Compensation: $155,000 - $185,000 salary + options COMPENSATION PHILOSOPHY: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. BENEFITS Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.