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Location: Manchester, United Kingdom WE ARE HIRING EXPERIENCED INTERPRETERS!!! LANGUAGE: CANTONESE Requirements: 90% English proficiency Steady wired internet connection USB Wired headset Windows 10 or MacOS WHAT WE OFFER YOU: Fully remote position with a clear schedule Full-time or part-time position Immediate availability to start working after onboarding Monthly payments Per minute or fixed Rate. YOUR RESPONSIBILITIES: Answer calls professionally, acting according to the Interpreter’s code of conduct. Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical one, specifically). Go into internal professional training. Communicate and report to your team leader. YOUR BACKGROUND AND EXPERIENCE: Proficiency/Bilingual/Native level of English and target language. 1+ years of interpreting experience (Desirable). High emotional intelligence and tolerance of diverse cultures. High level of communication, listening, note-taking, and memory retention skills. WHAT WE OFFER YOU: Fully remote position with a clear schedule Full-time or part-time position Immediate availability to start working after onboarding Internal training

Location: Kuala Lumpur, Malaysia, China WE ARE HIRING EXPERIENCED INTERPRETERS!!! LANGUAGE: CANTONESE Requirements: 90% English proficiency Steady wired internet connection USB Wired headset Windows 10 or MacOS WHAT WE OFFER YOU: Fully remote position with a clear schedule Full-time or part-time position Immediate availability to start working after onboarding Monthly payments Per minute or fixed Rate. YOUR RESPONSIBILITIES: Answer calls professionally, acting according to the Interpreter’s code of conduct. Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical one, specifically). Go into internal professional training. Communicate and report to your team leader. YOUR BACKGROUND AND EXPERIENCE: Proficiency/Bilingual/Native level of English and target language. 1+ years of interpreting experience (Desirable). High emotional intelligence and tolerance of diverse cultures. High level of communication, listening, note-taking, and memory retention skills. WHAT WE OFFER YOU: Fully remote position with a clear schedule Full-time or part-time position Immediate availability to start working after onboarding Internal training

Location: Riyadh, Saudi Arabia LANGUAGE: TAGALOG As a remote interpreter, you play a significant role in facilitating communication between Tagalog and English speakers.  The interpreter needs to be able to process information quickly and with accuracy in a professional manner. It is essential to ensure a quiet & secure environment. Note pads and writing utensils, glossaries, and dictionaries are useful tools. Candidate Qualifications: Fluency in English and Tagalog Minimum 3-year interpretation experience preferred Excellent listening, retention and note taking skills to maintain a high level of accuracy. Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. Ability to explain certain cultural concepts to avoid miscommunication with permission or at the request of the client. Technical Requirements: Computer or Laptop Windows 10 or higher USB Wired headset Steady wired internet connection Additional information: Remote position, interpreter works from his/her home office Ongoing training and competency opportunities Monthly payments Per minute rate **Based on your location, language testing, background check and/or drug screen may be required**

Location: Central Europe; Portugal; Germany; Spain Workplace: Remote SplitMetrics is a global software company offering an ecosystem of products and services that serve as a growth engine for top mobile-first businesses worldwide. Our ecosystem includes: - SplitMetrics Acquire, a platform for automating and optimizing Apple Ads.  - SplitMetrics Agency, a full-service mobile marketing agency staffed by top experts. - SplitMetrics Optimize, an A/B testing platform recognized as the ASO Tool of the Year. - App Radar by SplitMetrics: an ASO platform with advanced keyword and competitor insights. WHY SPLITMETRICS?  - For over 11 years, we’ve been at the forefront of the mobile marketing industry, building an ecosystem of market-leading technologies. - An Apple Ads Partner, SplitMetrics is the 1st company to build the Apple Ads management platform.  - Working with top mobile companies and brands globally: Skyscanner, Glovo, Flo, Babbel, Wooga and many more. - Generating an impressive transaction volume, with over $1 billion in ad spend flowing through our ecosystem. - Integrated AI into our strategic approach since 2023. - Effectively collaborate across 20+ countries with a remote-first and supportive culture. As an Account Executive EMEA/MENA, you will be responsible for the growth of our enterprise accounts in the region, ensuring all key metrics are delivered. With identified accounts, you will ensure revenue growth, customer success, and long-term customer partnership. In addition, you will provide direction and recommendations to the extended territory team and leadership to increase the region's efficiencies, structure, and strategy, ensuring individual and group success. YOU WILL BE ACCOUNTABLE FOR EXCELLENCE TO: - Own the full sales cycle from prospecting and qualification through trial, negotiation, closing, and handover. - Consistently achieve and exceed new business targets. - Build and manage a healthy pipeline through self-generated opportunities. - Develop territory strategy and specific account plans, expand install base and acquire net new customers, create and execute demand generation plans within a territory, and be accountable for all aspects of taking down the number as if you genuinely owned SplitMetrics. - Create a strong partnership with BDR, Marketing, Solutions, Product, Customer Success, Leadership and Legal to win strategic accounts. - Leverage internal and external tools to maximize customer information – Maximize success with a world-class SaaS toolkit (access to Gong, Hubspot, Linkedin Sales Navigator, AppMagic), and provide feedback on products regarding customers' issues and competitive trends. - Represent the company at industry events and conferences, building relationships and generating new business opportunities. - Maintain strong deal hygiene, forecasting accuracy, and CRM discipline. - Take ownership of performance, continuously improve sales skills, and actively seek and apply coaching and feedback. ABOUT YOU: We want to meet individuals passionate about the mobile marketing world, who have experience working with app publishers, agencies and brands and have a track record in owning large multi-year deals from end to end. - 3+ years of experience in sales roles, with a strong track record in mobile marketing or advertising technology. - A genuine passion for closing the deals with a ruthless focus on a customer. - Proven ability to sell complex SaaS solutions to multiple stakeholders and senior decision-makers. - A systematic approach in sales (MEDDIC). - Strong experience in outbound prospecting and pipeline generation. - A commitment to being an adviser and business development partner for a customer. - A consultative selling mindset - able to challenge customer thinking, uncover underlying business needs, and position solutions based on value and business impact. - Highly accountable, proactive, and results-oriented, with a strong sense of ownership. - Excellent written and verbal communication skills. - Curious, creative thinker, and open-minded character with a passion for challenges. - Strong understanding of the mobile marketing, app growth, and advertising ecosystem, with a genuine curiosity to continuously follow industry trends, market shifts, competitors, and emerging technologies. - Fluent English. WHAT IS THERE FOR YOU? - Time Off: Vacation and public holidays following your country's regulations. Additional PTOs annually for personal rejuvenation. - Health and Wellness: Medical insurance or health care compensation. Paid sick leave to prioritize your well-being. - Professional Development: Top online/offline conferences and mobile industry events. Internal courses for continuous professional development. - Performance and Growth: Micro-management-free and supportive management style. Semi-annual performance review sessions. New career opportunities through our internal mobility program. - Team Engagement: Corporate online events and offline team retreats. Collaboration between teams through shared OKRs. Environment conducive to open dialogue and constructive feedback. - Work Flexibility: Flexible working schedule for a better work-life balance. Remote-first working environment. - Workspace Options: Coworking costs coverage program. Office hubs in key locations for a convenient and productive work environment. OUR CULTURE At SplitMetrics, our values are not just words — they guide everything we do. To achieve our ambitious goals and maintain success, we stand united by our core behaviors: - Move Fast - Get Sh*t Done - Build Together - Strive for Transparency - Own What You Do - Learn + Share = Excel Remote Hiring Guidelines: At SplitMetrics, we welcome team members from various countries. While all our roles are remote, certain positions may have specific eligibility requirements based on location. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Location: Vancouver, BC Head of Web Strategy and Services We’re looking for a Head of Web Strategy & Services to join our team in Vancouver and own asana.com as our front door and as a measurable driver of web conversion and sales pipeline . The Asana Marketing team is responsible for fueling business growth and building a brand customers love, partnering across the business to create a holistic digital strategy that ensures our website looks, performs, and drives measurable results in telling Asana’s story to the world . In this role, you will set the strategy for how key personas discover, understand, and navigate the site, while leading web strategy, localization, web platform (CMS), and the engineering capacity that brings it to life . This role is based in our Vancouver office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you d o and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Set a customer-journey-led vision for asana.com that makes our multi-product portfolio clear for every key persona, from new visitors to trial users and enterprise customers . Own the website's contribution to web conversion and pipeline, establishing a robust measurement framework and analytics practice that makes performance visible across the business . Build and prioritize the global web roadmap by synthesizing user research, analytics, experimentation, and cross-functional stakeholder input . Establish operational rigor across planning, intake, prioritization, and release cycles, ensuring the website ships quickly while maintaining high quality and governance . Drive an AI-first web operations model, integrating AI tools to accelerate content workflows, QA, localization, and data analysis . Oversee the web platform (CMS) architecture and roadmap, optimizing site performance, reliability, Core Web Vitals, and operational costs . Lead and support the web engineering and localization teams, setting technical delivery standards and ensuring international visitors receive an exceptional localized experience . Partner cross-functionally with Product Marketing, Demand Generation, SEO, Paid Media, Data Science, and Brand Design to align business priorities with customer needs . About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making . Proven track record leading web or digital strategy for complex, multi-product B2B SaaS websites, with measurable impact on conversion rates and sales pipeline . People leadership experience managing multi-disciplinary or technical teams, including web platform engineers, developers, and agency partners . Strong fluency across modern web architecture, CMS platforms, site performance, Core Web Vitals, and technical delivery workflows . Deep grounding in user journeys, persona-based messaging, and customer research, using experimentation and web analytics to guide priorities . Demonstrated experience scaling international web experiences and localization strategies across multiple global regions . Collaborative leadership style with the ability to influence cross-functional leade rs, balance competing organizational inputs, and advocate f or user experience . At Asana, we're committed to buil ding teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission . If you're interested in this role and don't meet every listed requirement, we still encourage you to apply . W hat we’ll offer Our comp rehensive compensation package plays a big part in how we reco gnize you fo r the impact you have on our path to achieving our mission . We believe that compensation should be reflective of the value you create relative to the market value of your role . To ensure pay is fair and not impact ed by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit . For this role, the estimated base salary range is between $210,000 -$250,000 CAD . The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process . The listed range above is a guideline, and the base salary range for this role may be modified . In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits . If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role . We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations . If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role . #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.

Location: Saskatchewan, Canada Civil Engineer Intern Department: Infrastructure Project Location: City of Regina Start date: January 11, 2026 Duration: 12 or 24 week placement Salary Range: $65,000 - $80,000 Annual At Michels Canada, We Do That. Our company is passionate about our business, our customers and our talent! We are cultivating a culture of excellence and aspire to be best-in-class in the industry. Michels Canada is committed to supporting Canada’s prosperous future by constructing safe, reliable infrastructure solutions to serve the public’s energy, water and wastewater, and transportation needs. We care about doing what is best for our people, our customers, the communities in which we work and our country. We strive to provide our employees with meaningful and challenging work, and an engaging and collaborative environment in a fast paced setting. What We Offer – Gain meaningful experience on major Canadian infrastructure projects A challenging and rewarding work environment with mentors across Canada Your Opportunity at Michels Canada Based out of our Regina project site t he Civil Engineer Intern contributes as a general team member who will support our infrastructure projects. Learn how the business runs, how changing circumstances are handled and who to contact when there are questions. Emphasis will be placed on employee’s ability to logically assess situations and develop recommended solutions. Critical for success is the ability to take initiative to find opportunities to support the goals of the project team. Key Responsibilities Maintain and promote a strong safety culture for all employees, vendors, and customers and follow all safety policies, procedures and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions Identify potential subcontractors and technical solutions as identified by the project team. Perform quantity take-offs and develop scope of work to obtain pricing and workplans from internal stakeholders and subcontractors. In coordination with project leadership, assist with coordination of activities to ensure project progresses on schedule and within prescribed budget. Ensure compliance with company quality requirements and standards. Create and update short term schedules. Identify purchasing needs and initiate the purchase requisition process. Generate relevant Request for Information (RFI) and submittals. Provide planning, reporting, and forecasting support to project leadership. Track permanent materials and bulk commodities per established procedure. Other duties as assigned. Your Capabilities and Credentials Enrolled in a Bachelor’s degree or post-secondary diploma in Civil Engineering or related discipline. Prior exposure to using Primavera, Microsoft Project, Bluebeam an asset Experienced and highly proficient MS Excel user Must possess a valid driver license for the type(s) of vehicles which may be driven and an acceptable driving record. Apply Now We offer competitive total compensation, meaningful and challenging work, and an engaging and collaborative environment. For more information on our company, please visit our website at www.michelscanada.com. To apply, please submit your resume and cover letter on the Careers portion of our website. We thank all applicants for their interest; however only those selected for an interview will be contacted. Michels Canada is committed to creating a diverse workforce and an inclusive culture, as an equal opportunity employer we encourage applications from all qualified individuals. Michels Canada is committed to supporting Canada’s prosperous future by constructing safe, reliable infrastructure solutions to serve the public’s energy, water and wastewater, and transportation needs. Michels Canada is headquartered in Nisku, Alberta, Canada. We care about doing what is best for our people, our customers, the communities in which we work and our country. AA/EOE/M/W/Vet/Disability https://www.michels.us/website-user-privacy-policy/

Location: Mexico AI Product Builder Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate complexity, delivering laser-focused insights to optimize budgets, enhance campaign efficiency and marketing ROI. About the role As an AI Product Builder you own one product area end to end. Which area depends on where we need you most, and the work is the same in all of them. Our products turn marketing data into decisions, and each of them has the same failure mode: it tells the customer something and stops there. Your job is to find where your area stops short of causing a decision, build the part that closes that gap, and show that somebody acted. You will build hands-on with AI, shape the roadmap, work directly with engineering teams and with customers, and decide what a good recommendation looks like for a different persona on the same data - a media buyer, an analyst and a CMO do not want the same thing. Responsibilities Own the product area end to end, from idea to delivery, and define how the roadmap evolves Close the gap between what the product reports and what the customer does about it: decide what gets recommended and to whom, and build the loop that makes those recommendations better over time Work hands-on with AI, from mockups and prototypes through to production code for smaller features, alongside an engineering team of three to ten people Run customer discovery yourself and turn it into roadmap decisions Define and measure the metrics that prove the product caused someone to act Build and maintain automated workflows using AI tools, scripting and the modern data stack Collaborate with Product, BI and CSM teams on architecture decisions and customer data requirements Qualifications Product ownership experience - able to take a problem end to end with minimal hand-holding, and point at things you built that are still in use Demonstrated use of AI tools in daily work: Claude Code, agentic coding, prompt engineering, with a clear view of what you deliberately do not delegate Experience building an AI agent and making it reliable in production Marketing or revenue data domain experience, and you have computed those metrics yourself rather than receiving them from an analyst Comfortable working with engineers as a peer rather than across a handoff Strong SQL ; Python for data processing and automation Fluent English - there are customer calls and escalations in this role Availability to overlap US Pacific business hours (or at least East) Nice to have Hands-on ETL/ELT pipeline experience (BigQuery, Snowflake, Redshift, or ClickHouse) Experience working directly with clients on technical requirements BI tools (e.g. Superset) for operational reporting Process A screening call, a 45-minute call with the VP of Product, a take-home designed for 90 minutes to two hours, and a review of it with our product managers. What We Offer Remote-first environment Strong product/market fit: marketing data product for US-based enterprises Modern AI tech stack and freedom to experiment High-velocity team where you will constantly learn and scale your skills High autonomy and ownership - we care about outcomes, not hours AI-first, collaborative, no-bureaucracy culture with a technically strong, international team 20 working days of PTO per year US holidays and additional days off Professional development reimbursement

Location: Argentina AI Product Builder Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate complexity, delivering laser-focused insights to optimize budgets, enhance campaign efficiency and marketing ROI. About the role As an AI Product Builder you own one product area end to end. Which area depends on where we need you most, and the work is the same in all of them. Our products turn marketing data into decisions, and each of them has the same failure mode: it tells the customer something and stops there. Your job is to find where your area stops short of causing a decision, build the part that closes that gap, and show that somebody acted. You will build hands-on with AI, shape the roadmap, work directly with engineering teams and with customers, and decide what a good recommendation looks like for a different persona on the same data - a media buyer, an analyst and a CMO do not want the same thing. Responsibilities Own the product area end to end, from idea to delivery, and define how the roadmap evolves Close the gap between what the product reports and what the customer does about it: decide what gets recommended and to whom, and build the loop that makes those recommendations better over time Work hands-on with AI, from mockups and prototypes through to production code for smaller features, alongside an engineering team of three to ten people Run customer discovery yourself and turn it into roadmap decisions Define and measure the metrics that prove the product caused someone to act Build and maintain automated workflows using AI tools, scripting and the modern data stack Collaborate with Product, BI and CSM teams on architecture decisions and customer data requirements Qualifications Product ownership experience - able to take a problem end to end with minimal hand-holding, and point at things you built that are still in use Demonstrated use of AI tools in daily work: Claude Code, agentic coding, prompt engineering, with a clear view of what you deliberately do not delegate Experience building an AI agent and making it reliable in production Marketing or revenue data domain experience, and you have computed those metrics yourself rather than receiving them from an analyst Comfortable working with engineers as a peer rather than across a handoff Strong SQL ; Python for data processing and automation Fluent English - there are customer calls and escalations in this role Availability to overlap US Pacific business hours (or at least East) Nice to have Hands-on ETL/ELT pipeline experience (BigQuery, Snowflake, Redshift, or ClickHouse) Experience working directly with clients on technical requirements BI tools (e.g. Superset) for operational reporting Process A screening call, a 45-minute call with the VP of Product, a take-home designed for 90 minutes to two hours, and a review of it with our product managers. What We Offer Remote-first environment Optional relocation assistance to Latin America after your trial period Strong product/market fit: marketing data product for US-based enterprises Modern AI tech stack and freedom to experiment High-velocity team where you will constantly learn and scale your skills High autonomy and ownership - we care about outcomes, not hours AI-first, collaborative, no-bureaucracy culture with a technically strong, international team 20 working days of PTO per year US holidays and additional days off Professional development reimbursement

Location: Uruguay AI Product Builder Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate complexity, delivering laser-focused insights to optimize budgets, enhance campaign efficiency and marketing ROI. About the role As an AI Product Builder you own one product area end to end. Which area depends on where we need you most, and the work is the same in all of them. Our products turn marketing data into decisions, and each of them has the same failure mode: it tells the customer something and stops there. Your job is to find where your area stops short of causing a decision, build the part that closes that gap, and show that somebody acted. You will build hands-on with AI, shape the roadmap, work directly with engineering teams and with customers, and decide what a good recommendation looks like for a different persona on the same data - a media buyer, an analyst and a CMO do not want the same thing. Responsibilities Own the product area end to end, from idea to delivery, and define how the roadmap evolves Close the gap between what the product reports and what the customer does about it: decide what gets recommended and to whom, and build the loop that makes those recommendations better over time Work hands-on with AI, from mockups and prototypes through to production code for smaller features, alongside an engineering team of three to ten people Run customer discovery yourself and turn it into roadmap decisions Define and measure the metrics that prove the product caused someone to act Build and maintain automated workflows using AI tools, scripting and the modern data stack Collaborate with Product, BI and CSM teams on architecture decisions and customer data requirements Qualifications Product ownership experience - able to take a problem end to end with minimal hand-holding, and point at things you built that are still in use Demonstrated use of AI tools in daily work: Claude Code, agentic coding, prompt engineering, with a clear view of what you deliberately do not delegate Experience building an AI agent and making it reliable in production Marketing or revenue data domain experience, and you have computed those metrics yourself rather than receiving them from an analyst Comfortable working with engineers as a peer rather than across a handoff Strong SQL ; Python for data processing and automation Fluent English - there are customer calls and escalations in this role Availability to overlap US Pacific business hours (or at least East) Nice to have Hands-on ETL/ELT pipeline experience (BigQuery, Snowflake, Redshift, or ClickHouse) Experience working directly with clients on technical requirements BI tools (e.g. Superset) for operational reporting Process A screening call, a 45-minute call with the VP of Product, a take-home designed for 90 minutes to two hours, and a review of it with our product managers. What We Offer Remote-first environment Strong product/market fit: marketing data product for US-based enterprises Modern AI tech stack and freedom to experiment High-velocity team where you will constantly learn and scale your skills High autonomy and ownership - we care about outcomes, not hours AI-first, collaborative, no-bureaucracy culture with a technically strong, international team 20 working days of PTO per year US holidays and additional days off Professional development reimbursement

Location: Brazil AI Product Builder Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate complexity, delivering laser-focused insights to optimize budgets, enhance campaign efficiency and marketing ROI. About the role As an AI Product Builder you own one product area end to end. Which area depends on where we need you most, and the work is the same in all of them. Our products turn marketing data into decisions, and each of them has the same failure mode: it tells the customer something and stops there. Your job is to find where your area stops short of causing a decision, build the part that closes that gap, and show that somebody acted. You will build hands-on with AI, shape the roadmap, work directly with engineering teams and with customers, and decide what a good recommendation looks like for a different persona on the same data - a media buyer, an analyst and a CMO do not want the same thing. Responsibilities Own the product area end to end, from idea to delivery, and define how the roadmap evolves Close the gap between what the product reports and what the customer does about it: decide what gets recommended and to whom, and build the loop that makes those recommendations better over time Work hands-on with AI, from mockups and prototypes through to production code for smaller features, alongside an engineering team of three to ten people Run customer discovery yourself and turn it into roadmap decisions Define and measure the metrics that prove the product caused someone to act Build and maintain automated workflows using AI tools, scripting and the modern data stack Collaborate with Product, BI and CSM teams on architecture decisions and customer data requirements Qualifications Product ownership experience - able to take a problem end to end with minimal hand-holding, and point at things you built that are still in use Demonstrated use of AI tools in daily work: Claude Code, agentic coding, prompt engineering, with a clear view of what you deliberately do not delegate Experience building an AI agent and making it reliable in production Marketing or revenue data domain experience, and you have computed those metrics yourself rather than receiving them from an analyst Comfortable working with engineers as a peer rather than across a handoff Strong SQL ; Python for data processing and automation Fluent English - there are customer calls and escalations in this role Availability to overlap US Pacific business hours (or at least East) Nice to have Hands-on ETL/ELT pipeline experience (BigQuery, Snowflake, Redshift, or ClickHouse) Experience working directly with clients on technical requirements BI tools (e.g. Superset) for operational reporting Process A screening call, a 45-minute call with the VP of Product, a take-home designed for 90 minutes to two hours, and a review of it with our product managers. What We Offer Remote-first environment Optional relocation assistance to Latin America after your trial period Strong product/market fit: marketing data product for US-based enterprises Modern AI tech stack and freedom to experiment High-velocity team where you will constantly learn and scale your skills High autonomy and ownership - we care about outcomes, not hours AI-first, collaborative, no-bureaucracy culture with a technically strong, international team 20 working days of PTO per year US holidays and additional days off Professional development reimbursement

Location: Angeles City, Pampanga, Philippines Job Title: Bilingual Medical Virtual Assistant - Customer Service Company: Neolytix Work Set up: Remote Employment Type: Full-time About this Position Tired of just doing a part of the job and not seeing the impact of your work? Here at Neolytix, we believe in the growth of each and every individual by helping them understand the end-to-end process of how to run a clinic About Neolytix Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices. Work with a company where your work can make a real impact! We are a boutique company respected and ❤ by our clients providing no-nonsense advice on key issues that impact them. 4.7 ⭐ on Google and 4.2 ⭐ on Glassdoor with 80% of approval rating! Working at Neolytix At Neolytix, you will learn to hone your Consultative skills, develop drive & leadership, balance work with family time and importantly have fun! Complimentary Medical Coverage Life & Disability Insurance Work with diverse team members across countries & cultures Participate in Clubs based on your hobbies and share your passion with like minded enthusiasts Job Description Prepares and assembles medical record documentation/charts for physician Ensures medical record compliance by self-documentation attestation. Updates patient history, physical exam, and other pertinent health information in the patient Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures. Monitors the duration of basic lab results and screening procedures. Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission. Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned. Demonstrate understanding necessary to assess, review and apply criteria Requirements: Previous experience in a customer service or healthcare-related role preferred Strong communication and interpersonal skills Excellent problem-solving abilities and attention to detail Ability to multitask and prioritize tasks in a fast-paced environment Proficiency in Microsoft Office and electronic medical records (EMR) systems Compassionate and empathetic demeanor Desktop/Laptop with at least i3/Ryzen3 processor and 8gb of Ram Webcam, Noise Cancelling headset, 30mbps internet speed or above Dedicated place at home for work Job Type: Full-time Benefits: Paid training Work Location: Remote

Location: Gurugram, Haryana, India NEOLYTIX ABM Specialist / Assistant Manager Account-Based Marketing · Healthcare SaaS · Senior Associate / AM band FUNCTION Marketing EXPERIENCE 3–5 Years LOCATION Gurugram (Onsite) SHIFT UK (1:30–10:30) Role Overview Neolytix is a US-headquartered healthcare BPO/KPO serving 280+ healthcare organizations across RCM, Credentialing & Provider Enrollment, Medical Coding, Virtual Medical Assistants, and Payer Analytics, with delivery centers in Gurugram and Manila — including our proprietary InCredibly credentialing platform. We are transitioning from a services company to a Services-as-Software model. The ABM Specialist / Assistant Manager owns Neolytix’s account-based marketing motion across 1:1 (strategic named accounts), 1:few (ICP segment clusters, e.g., rural hospital RCM), and 1:many (programmatic, intent-gated) tiers. You’ll build and run intent-driven account scoring, tiered engagement playbooks, and enrichment workflows in close partnership with Sales, Demand Generation, and Product Marketing — turning signal data into prioritized, sales-ready accounts. Key Responsibilities Account Segmentation & Tiering Define and maintain target-account universes across all three ABM tiers — 1:1 strategic, 1:few ICP clusters, and 1:many programmatic segments. Set tier-specific playbooks: bespoke for 1:1, shared with light personalization for 1:few, and rules-based programmatic for 1:many. Intent Signal Monitoring & Scoring Own recurring intent-signal ingestion (ZoomInfo intent, Apollo, Definitive Healthcare) and convert raw signals into scored account briefs (HOT/WARM/WATCH). Track signal trends (warming/cooling accounts) and flag ICP-fit exceptions before accounts are actioned. Maintain the state/tracking files and cadence that keep signal briefs current and non-duplicative day over day. Enrichment & Data Hygiene Run account and contact enrichment (Apollo, ZoomInfo) once accounts clear a signal threshold — firmographic and contact data complete before handoff. Maintain clean handoff protocols to Sales — CRM record checks, email verification, title confirmation, and sequence-conflict checks — before enrollment. Sales Alignment & Handoff Deliver prioritized, tiered action lists to assigned AEs on a regular cadence; run structured syncs to confirm status, resolve ICP flags, and align on next-best-actions. Maintain campaign-tagging discipline in HubSpot (lead source, ICP tier, campaign name) for attribution. Campaign Design, Reporting & Collaboration Build multi-channel engagement per tier — email, LinkedIn/paid social, direct mail, webinars, events — matched to 1:1, 1:few, or 1:many treatment; partner with Product Marketing on persona-specific messaging (CMO/COO). Report pipeline influenced, account engagement, and signal-to-pipeline conversion to leadership monthly; run post-campaign reviews and a testing roadmap. Act as the connective layer between Sales, Product Marketing, and Demand Generation for all account-based activity. What You Bring Must-Have 3–5 years of B2B marketing, with at least 2 years running ABM programs across 1:1, 1:few, and/or 1:many models. Hands-on with intent data platforms and translating signals into sales-ready account lists. A track record of partnering directly with Sales/AE teams on account strategy and handoff — not just campaign delivery. Hands-on with intent/ABM platforms (ZoomInfo, Definitive Healthcare, Warmly, 6sense, Demandbase, or similar), enrichment (Apollo), and CRM/marketing automation (HubSpot). Strong grasp of account scoring, tiering, and multi-touch campaign design; comfortable building signal-to-pipeline dashboards. Proficiency in HubSpot, Salesforce (or equivalent CRM), and LinkedIn Campaign Manager. Preferred B2B SaaS or healthcare-technology marketing background. Familiarity with the US healthcare provider landscape (hospitals, rural health systems, specialty practices, behavioral health); working knowledge of RCM, credentialing, or practice-management categories. Familiarity with project-management tools (Asana, Notion, or Jira). Eligibility Criteria Education: Bachelor’s degree (Marketing, Business, or a related field) is mandatory and must be completed — candidates currently pursuing or with an incomplete graduation are not eligible. Communication: Strong written and verbal English — able to run structured syncs with Sales stakeholders and present ABM performance to leadership. Work mode & shift: Onsite at Gurugram, full-time, UK shift (1:30 PM – 10:30 PM IST) & Should be flexible. Notice period: Immediate joiners or candidates on short notice preferred. Why Join Neolytix High-Visibility Pipeline Role Drive pipeline across the full ABM tier structure, with direct exposure to Sales and Marketing leadership. Scale an Intent-Driven Motion Build ABM for a rapidly growing Healthcare SaaS product targeting the US mid-market. Ownership Culture An environment that values ownership, curiosity, and continuous improvement. Development Support Learning resources, external certifications, and leadership mentoring.

Location: Pasig, Philippines Neolytix is a healthcare services and technology organization that supports medical practices and healthcare businesses through specialized operational solutions. We operate with globally distributed teams and are committed to delivering operational excellence, maintaining strong compliance standards, and creating an engaging employee experience across all locations. We are seeking an experienced, commercially minded Human Resources Business Partner (HRBP) to support leaders and employees across the Philippines, Latin America, and the United States. This individual will act as a strategic advisor and hands-on HR partner, helping business leaders build high-performing teams while ensuring fair, consistent, compliant, and people-centered HR practices. The HRBP will partner with functional and operational leaders across the Philippines, Latin America, and the United States to align people strategy with business goals. The role is responsible for advising on employee relations, performance management, workforce planning, engagement, talent development, organizational change, and policy implementation. This position requires a practical understanding of the challenges of managing distributed, multicultural teams. The successful candidate will be able to navigate regional employment practices, work effectively across time zones, maintain high levels of confidentiality, and balance employee advocacy with Neolytix’s operational and client-service requirements. Key ResponsibilitiesRegional Business Partnership Partner closely with business leaders across the Philippines, Latin America, and the United States to understand workforce priorities, operational needs, organizational challenges, and people-related risks. Translate business objectives into regional people plans covering headcount planning, hiring, retention, performance, talent development, and employee engagement. Provide proactive HR guidance to leaders on team structure, role clarity, manager effectiveness, internal mobility, succession planning, and organizational change. Act as a trusted advisor and coach to people managers, supporting them in making fair, timely, and business-aligned people decisions. Collaborate with HR, Operations, Finance, Talent Acquisition, Payroll, and Legal stakeholders to ensure coordinated people support across regions. Identify regional trends, recurring employee concerns, and organizational risks; recommend practical and scalable improvements. Employee Relations and Workplace Investigations Manage and advise on sensitive employee-relations matters, including conduct concerns, attendance, performance issues, conflicts, grievances, workplace investigations, corrective action, and separations. Ensure employee-relations matters are addressed promptly, objectively, confidentially, and with appropriate documentation. Guide managers through performance improvement plans, coaching plans, written warnings, final notices, and other corrective-action processes. Conduct or support workplace investigations in accordance with company policy, local employment requirements, and applicable escalation protocols. Partner with HR leadership and legal counsel, as appropriate, on complex employee-relations matters and high-risk decisions. Maintain consistency in the application of policies and employment practices while accounting for country-specific legal and cultural considerations. Regional Compliance and Policy Administration Support implementation and consistent application of Neolytix HR policies across the Philippines, Latin America, and the United States. Maintain working knowledge of key employment-practice requirements applicable to supported regions, including employment classification, working hours, leave administration, wage-and-hour considerations, disciplinary practices, employee documentation, and separation processes. Partner with local HR, Payroll, Finance, and external advisors to ensure appropriate country-specific compliance and documentation. Identify policy gaps, process risks, and inconsistent practices; recommend updates that balance regional requirements with a cohesive global employee experience. Support audit readiness and provide HR documentation, reports, and records as needed. Escalate legal, regulatory, and employee-relations risks to HR leadership and appropriate internal or external counsel. Performance, Talent, and Leadership Development Support the design and execution of performance-management processes, including goal setting, performance reviews, calibration discussions, development planning, and performance-improvement processes. Coach managers to give clear feedback, set measurable expectations, document performance concerns, and address issues early. Partner with business leaders and Talent Acquisition on workforce planning, job design, hiring priorities, interview quality, and onboarding readiness. Support talent reviews, succession planning, and identification of high-potential employees and critical roles. Help implement leadership-development, manager-training, and employee-learning initiatives that build capability across regions. Ensure career development and internal-mobility practices are equitable, transparent, and aligned with business needs. Employee Engagement and Culture Use employee-engagement surveys, pulse checks, retention data, exit-interview feedback, and manager input to identify cultural strengths and opportunities. Partner with leaders to develop clear and measurable action plans in response to engagement and employee-experience findings. Support initiatives that promote inclusion, recognition, effective communication, wellness, and connection among remote and distributed employees. Facilitate or support manager conversations, employee listening sessions, and culture-building activities across regional teams. Promote Neolytix values and reinforce a consistent, respectful, and accountable employee experience across the employee lifecycle. HR Operations, Data, and Reporting Maintain accurate, timely, and confidential HR documentation for supported employee populations. Partner with HR Operations, Payroll, Benefits, and HRIS teams to resolve employee concerns and ensure smooth people processes. Analyze regional people metrics, including attrition, retention, absenteeism, time-to-fill, engagement, internal mobility, performance outcomes, and employee-relations trends. Develop reports and concise insights for business leaders and HR leadership, highlighting risks, root causes, and recommended actions. Identify opportunities to streamline workflows, improve service delivery, standardize documentation, and automate recurring HR processes. Ensure employee data is handled in accordance with company standards, access controls, privacy requirements, and applicable data-protection obligations.

Location: Quezon City, Metro Manila, Philippines Neolytix is a healthcare services and technology organization that supports medical practices and healthcare businesses through specialized operational solutions. We operate with globally distributed teams and are committed to delivering operational excellence, maintaining strong compliance standards, and creating an engaging employee experience across all locations. We are seeking an experienced, commercially minded Human Resources Business Partner (HRBP) to support leaders and employees across the Philippines, Latin America, and the United States. This individual will act as a strategic advisor and hands-on HR partner, helping business leaders build high-performing teams while ensuring fair, consistent, compliant, and people-centered HR practices. The HRBP will partner with functional and operational leaders across the Philippines, Latin America, and the United States to align people strategy with business goals. The role is responsible for advising on employee relations, performance management, workforce planning, engagement, talent development, organizational change, and policy implementation. This position requires a practical understanding of the challenges of managing distributed, multicultural teams. The successful candidate will be able to navigate regional employment practices, work effectively across time zones, maintain high levels of confidentiality, and balance employee advocacy with Neolytix’s operational and client-service requirements. Key ResponsibilitiesRegional Business Partnership Partner closely with business leaders across the Philippines, Latin America, and the United States to understand workforce priorities, operational needs, organizational challenges, and people-related risks. Translate business objectives into regional people plans covering headcount planning, hiring, retention, performance, talent development, and employee engagement. Provide proactive HR guidance to leaders on team structure, role clarity, manager effectiveness, internal mobility, succession planning, and organizational change. Act as a trusted advisor and coach to people managers, supporting them in making fair, timely, and business-aligned people decisions. Collaborate with HR, Operations, Finance, Talent Acquisition, Payroll, and Legal stakeholders to ensure coordinated people support across regions. Identify regional trends, recurring employee concerns, and organizational risks; recommend practical and scalable improvements. Employee Relations and Workplace Investigations Manage and advise on sensitive employee-relations matters, including conduct concerns, attendance, performance issues, conflicts, grievances, workplace investigations, corrective action, and separations. Ensure employee-relations matters are addressed promptly, objectively, confidentially, and with appropriate documentation. Guide managers through performance improvement plans, coaching plans, written warnings, final notices, and other corrective-action processes. Conduct or support workplace investigations in accordance with company policy, local employment requirements, and applicable escalation protocols. Partner with HR leadership and legal counsel, as appropriate, on complex employee-relations matters and high-risk decisions. Maintain consistency in the application of policies and employment practices while accounting for country-specific legal and cultural considerations. Regional Compliance and Policy Administration Support implementation and consistent application of Neolytix HR policies across the Philippines, Latin America, and the United States. Maintain working knowledge of key employment-practice requirements applicable to supported regions, including employment classification, working hours, leave administration, wage-and-hour considerations, disciplinary practices, employee documentation, and separation processes. Partner with local HR, Payroll, Finance, and external advisors to ensure appropriate country-specific compliance and documentation. Identify policy gaps, process risks, and inconsistent practices; recommend updates that balance regional requirements with a cohesive global employee experience. Support audit readiness and provide HR documentation, reports, and records as needed. Escalate legal, regulatory, and employee-relations risks to HR leadership and appropriate internal or external counsel. Performance, Talent, and Leadership Development Support the design and execution of performance-management processes, including goal setting, performance reviews, calibration discussions, development planning, and performance-improvement processes. Coach managers to give clear feedback, set measurable expectations, document performance concerns, and address issues early. Partner with business leaders and Talent Acquisition on workforce planning, job design, hiring priorities, interview quality, and onboarding readiness. Support talent reviews, succession planning, and identification of high-potential employees and critical roles. Help implement leadership-development, manager-training, and employee-learning initiatives that build capability across regions. Ensure career development and internal-mobility practices are equitable, transparent, and aligned with business needs. Employee Engagement and Culture Use employee-engagement surveys, pulse checks, retention data, exit-interview feedback, and manager input to identify cultural strengths and opportunities. Partner with leaders to develop clear and measurable action plans in response to engagement and employee-experience findings. Support initiatives that promote inclusion, recognition, effective communication, wellness, and connection among remote and distributed employees. Facilitate or support manager conversations, employee listening sessions, and culture-building activities across regional teams. Promote Neolytix values and reinforce a consistent, respectful, and accountable employee experience across the employee lifecycle. HR Operations, Data, and Reporting Maintain accurate, timely, and confidential HR documentation for supported employee populations. Partner with HR Operations, Payroll, Benefits, and HRIS teams to resolve employee concerns and ensure smooth people processes. Analyze regional people metrics, including attrition, retention, absenteeism, time-to-fill, engagement, internal mobility, performance outcomes, and employee-relations trends. Develop reports and concise insights for business leaders and HR leadership, highlighting risks, root causes, and recommended actions. Identify opportunities to streamline workflows, improve service delivery, standardize documentation, and automate recurring HR processes. Ensure employee data is handled in accordance with company standards, access controls, privacy requirements, and applicable data-protection obligations.

Location: Gurugram, Haryana, India NEOLYTIX Senior Manager, AR RCM Operations  |  Accounts Receivable  |  Gurugram DEPARTMENT Operations, RCM EXPERIENCE 15+ Years LOCATION Gurugram (Onsite) SHIFT US Shift REPORTS INTO CEO & COO ⚠  US Shift: This role operates on a US-aligned shift, onsite at our Gurugram delivery centre. Consistent availability during US business hours is non-negotiable. Apply only if you can commit to this fully. ⚠  Non-Negotiable: A minimum of 15 years of hands-on US healthcare AR and RCM experience is required. Profiles without this depth of domain experience will not be considered regardless of seniority or education. About the Role Neolytix is a US-headquartered healthcare managed services organization serving 270+ provider organizations across the United States, with delivery operations in Gurugram, Manila, and Chicago. Our RCM practice runs medical coding, charge entry, payment posting, and AR and denials management for physician groups and health systems across multiple specialties and payer environments. The Senior Manager, AR RCM is the most senior AR delivery leader in the India operations. Reporting directly to the CEO and COO, this role carries full accountability for AR performance across the Neolytix client portfolio: net collection rates, AR aging, denial resolution, follow-up compliance, and the teams that execute this work every day. This is not a monitoring role and not a reporting role. You own the outcome. If AR aging is trending in the wrong direction, you know why before leadership asks. If a client's net collection rate is below benchmark, you have a recovery plan before the QBR. You lead a multi-tier AR team, hold SLAs before they breach, and bring strategic clarity to the CEO and COO on the financial health of every account. If that describes the way you have built your career, this role is built for you. Key Responsibilities 1. AR Delivery Ownership & SLA Accountability Own end-to-end AR performance across the full Neolytix client portfolio: follow-up compliance, AR aging distribution, denial resolution timelines, and net collection rates. Define and enforce SLA commitments by account: touch cadences, AR aging thresholds, payer follow-up windows, and escalation timelines. Drive the operating cadence: daily floor reviews, weekly performance dashboards, and monthly executive reporting to the CEO and COO. Serve as the senior escalation authority for all AR delivery issues, with direct accountability for resolution and root-cause documentation. 2. Revenue & Financial Performance Own the financial metrics that matter: net collection rate, AR aging distribution (including AR >90), first-pass yield, denial rate, cost to collect, and payment variance. Identify revenue optimization opportunities within the existing portfolio: payer mix trends, underpayment patterns, denial root causes, and write-off risk. Present financial performance analysis and recovery plans to the CEO and COO with clarity and conviction. You do not describe the chart; you explain what it means and what you are doing about it. 3. Denial Management & Payer Strategy Own the denial management function end to end: root cause categorization, appeal workflows, payer-specific escalation protocols, and first-pass improvement plans. Stay current on payer policy changes, CMS billing updates, and coding guideline shifts that affect denial rates and collection timelines. Develop payer-specific follow-up strategies and embed them into team workflows and SOPs. 4. Team Leadership & Talent Development Lead a multi-tier AR team: Team Leads, Senior Associates, and Associates across the AR and denials function. Own performance management, succession planning, and high-potential identification for the AR org. Partner with Talent Management on hiring, onboarding, and retention of AR talent, including calibrating role requirements for the team as it scales. Build a performance culture grounded in accountability, data fluency, and continuous improvement. 5. Client Engagement & Retention Act as the senior operational partner for strategic AR accounts, maintaining relationships at the decision-maker level. Lead and contribute to Quarterly Business Reviews, performance reporting, and service expansion conversations. Surface delivery risks proactively and communicate resolution plans to clients before issues escalate. 6. Process Excellence & Compliance Own SOPs for all AR workflows: initial follow-up, denial management, appeals, escalation, and write-off protocols. Ensure operations remain compliant with HIPAA, CMS billing requirements, and payer-specific compliance standards. Drive continuous improvement across AR workflows using structured problem-solving and root-cause analysis. What You Bring Must-Have 15 or more years of US healthcare AR and RCM experience, with senior leadership accountability over large multi-specialty AR portfolios. Mastery of AR financial metrics: net collection rate, AR aging distribution, denial rate, first-pass yield, cost to collect. You can explain what moves each one and defend your analysis when challenged. Deep denial management expertise: root cause categorization, payer-specific appeal strategies, and a track record of improving first-pass rates. Experience leading multi-tier AR teams of 50 or more FTEs, including Team Leads and supervisors. Commercial payer experience across BCBS, Aetna, Cigna, UHC, and regional payers, alongside Medicare and Medicaid. Multi-specialty billing exposure: physician groups, hospital systems, or both. Excellent client-facing communication: comfortable presenting to C-suite clients and internal senior leadership with equal confidence. Commitment to the US shift, onsite in Gurugram. Strong Preference Prior experience in a BPO, MSO, or KPO environment delivering AR services for US healthcare clients, not in-house captive only. Exposure to multiple billing and EHR platforms: AdvancedMD, Athenahealth, Epic, Kareo, Centricity, or similar. Track record of building or restructuring an AR team and improving performance metrics within 12 months. Power BI or advanced Excel for AR performance tracking and executive reporting. Nice-to-Have MBA or postgraduate degree in healthcare administration, business, or a related discipline. Six Sigma Green Belt or equivalent process improvement methodology applied to an AR workflow. CPAT (Certified Patient Account Technician) or equivalent AR or RCM certification. Experience across multi-geography delivery: India and Philippines operating in parallel. Who You Are You treat AR aging as a story, not a spreadsheet. You know what each band means for revenue risk and you communicate it that way to leadership. You hold SLAs before clients ask about them. Reactive escalation management is not something you do. You can tell the CEO what a number means, not just what it is. Your analysis ends with a so-what and a plan, not a chart. You hold your team to a high standard without losing them. Accountability and development are not in tension in the way you lead. You see denial patterns before they become denial trends. Root cause is where you start, not where you finish. Eligibility Criteria Education: Graduate degree mandatory. Postgraduate degree (MBA or equivalent) preferred. Experience: 15 or more years in US healthcare AR and RCM. Non-negotiable. Communication: Excellent spoken and written English. You will present to the CEO and COO regularly and manage senior client relationships. Communication below this standard will not progress. Shift: US-aligned shift, onsite in Gurugram. This is firm. Apply only if you can commit to this consistently. Notice Period: 30 to 45 days preferred. Up to 60 days considered for the right profile. Performance Expectations (KPIs) In the first 12 months: Net collection rate: sustained at or above agreed client benchmarks across the managed portfolio. AR >90 days: percentage trending down or held within client SLA thresholds. Denial rate and first-pass yield: measurable improvement within 90 days on priority accounts. SLA achievement: 95% or above on committed follow-up and resolution timelines across the portfolio. Client retention: no unplanned exits attributable to AR delivery performance. Team performance: productivity and quality metrics for the AR team within benchmark, with clear improvement plans for underperforming sub-teams. Executive reporting: weekly and monthly dashboards delivered accurately and on time, with actionable narratives, no follow-up questions from the COO needed. Hiring Process Stage 1: Talent Management screening and profile review. AR domain depth and tenure verified at this stage. Stage 2: Functional interview with the COO covering AR delivery depth, financial metric fluency, denial management approach, and team leadership track record. Stage 3: Conversation with the CEO covering strategic fit, client philosophy, and leadership approach. Stage 4: Reference checks and offer. Why Join Neolytix Senior Leadership, Real Scope Own AR delivery for 270+ US provider organizations. This is not a slice of a portfolio. It is the entire function, reporting directly to the CEO and COO. Strategic Visibility Direct access to and regular engagement with senior leadership. Your analysis and judgment directly inform how the business runs and grows. Build, Not Just Run Significant opportunity to shape how the AR function scales: team structure, process standards, tooling, and performance frameworks. Competitive Package Compensation benchmarked to senior RCM leadership in Delhi NCR, with performance-linked incentives tied to portfolio outcomes.

Location: Gurugram, Haryana, India NEOLYTIX Associate Director - RCM RCM  |  Credentialing  |  India Delivery Leadership DEPARTMENT Operations EXPERIENCE 16–20 Years LOCATION Gurugram (Onsite) REPORTS INTO CEO & COO About the Role The Associate Director, RCM Operations is Neolytix's senior-most delivery leader in India, accountable for the end-to-end performance of our RCM and Credentialing service lines. This is not a monitoring role. The AD owns the outcome: SLAs, quality, client satisfaction, team capability, and the P&L that sits behind every engagement. Reporting to the COO and CEO, this seat carries direct authority over Operations Managers, Team Leads, and front-line specialists across both service lines. You will be the primary escalation authority for all delivery issues, the senior client-facing voice for operational matters, and the architect of how Neolytix's India delivery function scales. If you have spent your career running large healthcare operations at a high standard, know what great RCM and Credentialing delivery looks like from the floor up, and are ready to own both the number and the team, this is the role. Key Responsibilities 1. Delivery & SLA Ownership Own end-to-end SLA performance across RCM sub-functions: AR follow-up, billing, payment posting, charge posting, and denial management. Own Credentialing operations in full: provider enrollment, re-credentialing, CAQH maintenance, expirable tracking, and payer-specific workflows. Drive the operating cadence: daily floor reviews, weekly performance dashboards, monthly COO reporting, and escalation resolution. Serve as the senior escalation authority for all delivery issues across both service lines, with direct accountability for resolution timelines. 2. Capacity Planning & P&L Own the India delivery P&L for RCM and Credentialing, managing cost-to-serve, billing realization, and margin targets. Lead headcount planning, capacity modeling, and resource allocation aligned to client volume commitments and pipeline. Partner with the COO on ramp-up plans for new client onboardings, covering hiring, training, and floor-readiness timelines. 3. Client Engagement & Retention Act as the senior operational partner for key clients, building trusted and long-term relationships with client-side stakeholders. Lead and contribute to Quarterly Business Reviews, performance reporting, and service expansion discussions. Proactively surface delivery risks, drive resolution, and communicate transparently with client stakeholders before issues escalate. 4. People Leadership & Talent Development Lead, coach, and develop a multi-tier team: Operations Managers, Team Leads, and front-line specialists across RCM and Credentialing. Own succession planning, performance management cycles, and high-potential identification for the ops org. Partner with Talent Management on hiring, onboarding, and retention strategies for RCM and Credentialing talent. Build a performance culture grounded in accountability, continuous feedback, and professional growth. 5. Process Excellence & Technology Drive continuous improvement across both service lines using structured problem-solving approaches. Champion automation and technology adoption to improve throughput, reduce error rates, and lower cost-to-serve. Own SOPs, process documentation, and audit readiness across RCM and Credentialing workflows. Collaborate with analytics and technology teams to build performance visibility and reporting infrastructure. 6. Governance & Compliance Ensure all operations remain compliant with HIPAA, CMS guidelines, and payer-specific requirements. Own internal QA frameworks, audit processes, and remediation planning for both service lines. Maintain documentation standards and escalation protocols that support SSAE-18 and SOC 2 readiness. What You Bring Must-Have Full-time MBA / PGDM or equivalent postgraduate degree. 16 to 20 years in US healthcare revenue cycle management, with at least 5 years in a senior leadership role heading multi-functional delivery teams of 100+ FTEs. Demonstrated experience leading Credentialing operations at scale: provider enrollment, re-credentialing, CAQH, and payer contracting workflows. Strong command of RCM workflows across the full cycle: AR follow-up, billing, payment posting, charge posting, and denial management. Prior experience in a BPO, MSO, or KPO environment serving US healthcare providers. Proven P&L ownership: cost-to-serve management, headcount planning, and capacity modeling in a delivery environment. Ability to build and read operational dashboards, interpret KPIs, and drive decisions from data. Excellent communication with the ability to engage C-suite clients and internal leadership with equal fluency. Strong Preference Experience managing multi-geography delivery operations spanning India and Philippines. Familiarity with PM and EHR platforms: AdvancedMD, Athenahealth, Kareo, Epic, or Centricity. Track record of leading go-live transitions and new client onboarding at scale. Nice-to-Have Six Sigma or Lean certification. Exposure to AI-assisted workflows or automation tools within RCM environments. Experience in SSAE-18 / SOC 2 compliance environments. Eligibility Criteria Education: Full-time Postgraduate degree (MBA / PGDM or equivalent) mandatory. Part-time, correspondence, or distance-learning qualifications are not accepted. Communication: Excellent spoken and written English. Confident in client-facing calls, COO-level reporting, and written communication with US-based stakeholders. Work Mode: Onsite, Gurugram, 5 days a week. This is a floor-level leadership role; physical presence is required. Notice Period: Candidates available within 30 to 45 days preferred. Extensions considered for the right profile. Performance Expectations (KPIs) The AD, Operations will be measured on the following within the first 12 months: SLA achievement rate across RCM and Credentialing: 95%+ sustained over rolling 90 days. Net collection rate and AR days for RCM accounts under management, trending toward agreed benchmarks. Credentialing cycle time: first-pass provider enrollment within payer-committed timelines, zero expirable lapses. Client retention and satisfaction: no unplanned exits attributable to delivery performance. Team attrition (operations): managed within business continuity thresholds. Delivery margin: cost-to-serve within budget and P&L targets for both service lines. Audit and QA coverage: internal quality audits completed on schedule with remediation tracked to closure. Hiring Process Stage 1: Talent Management screening and profile review. Stage 2: Functional interview with COO covering delivery depth, P&L accountability, multi-LOB scope, and leadership approach. Stage 3: Leadership interview with CEO covering strategic fit, client philosophy, and team-building track record. Stage 4: Reference checks and offer. Why Join Neolytix High-Trust Ownership Own the full delivery function with direct access to the COO and CEO. No layers between your decisions and their impact. Scale & Scope Lead delivery across RCM and Credentialing for 270+ US provider organizations across hospital systems, group practices, and specialty clinics. Build What You Run Greenfield opportunity to standardize, automate, and shape how operations scales at Neolytix, including technology adoption and team structure. Competitive Package Compensation benchmarked to senior ops leadership in Delhi NCR, with performance incentives linked to delivery outcomes and margin targets.

Location: Yerevan, Armenia Job Title: Armenian Bilingual Medical Virtual Assistant Company: Neolytix Work Setup: Remote Employment Type: Full-time About this Position Tired of just doing a part of the job and not seeing the impact of your work? Here at Neolytix, we believe in the growth of each and every individual by helping them understand the end-to-end process of how to run a clinic! About Neolytix Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices. Work with a company where your work can make a real impact! We are a boutique company respected and ❤ by our clients providing no-nonsense advice on key issues that impact them. 4.7 ⭐ on Google and 4.2 ⭐ on Glassdoor with 80% of approval rating! Working at Neolytix At Neolytix, you will learn to hone your consultative skills, develop drive and leadership, balance work with family time, and most importantly have fun! Complimentary Medical Coverage Life & Disability Insurance Work with diverse team members across countries & cultures Participate in Clubs based on your hobbies and share your passion with like minded enthusiasts Job Description Prepares and assembles medical record documentation/charts for physician Ensures medical record compliance by self-documentation attestation. Updates patient history, physical exam, and other pertinent health information in the patient Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures. Monitors the duration of basic lab results and screening procedures. Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission. Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned. Demonstrate understanding necessary to assess, review and apply criteria Requirements Previous experience in a customer service or healthcare-related role preferred Strong communication and interpersonal skills Excellent problem-solving abilities and attention to detail Ability to multitask and prioritize tasks in a fast-paced environment Proficiency in Microsoft Office and electronic medical records (EMR) systems Compassionate and empathetic demeanor Desktop/Laptop with at least i5/Ryzen5 processor and 8gb of Ram Webcam, Noise Cancelling headset, 35mbps internet speed or above Dedicated place at home for work Benefits Paid training Remote setup

Location: Yerevan, Armenia Job Title: Armenian Bilingual Medical Virtual Assistant Company: Neolytix Work Setup: Remote Employment Type: Full-time About this Position Tired of just doing a part of the job and not seeing the impact of your work? Here at Neolytix, we believe in the growth of each and every individual by helping them understand the end-to-end process of how to run a clinic! About Neolytix Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices. Work with a company where your work can make a real impact! We are a boutique company respected and ❤ by our clients providing no-nonsense advice on key issues that impact them. 4.7 ⭐ on Google and 4.2 ⭐ on Glassdoor with 80% of approval rating! Working at Neolytix At Neolytix, you will learn to hone your consultative skills, develop drive and leadership, balance work with family time, and most importantly have fun! Complimentary Medical Coverage Life & Disability Insurance Work with diverse team members across countries & cultures Participate in Clubs based on your hobbies and share your passion with like minded enthusiasts Job Description Prepares and assembles medical record documentation/charts for physician Ensures medical record compliance by self-documentation attestation. Updates patient history, physical exam, and other pertinent health information in the patient Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures. Monitors the duration of basic lab results and screening procedures. Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission. Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned. Demonstrate understanding necessary to assess, review and apply criteria Requirements Previous experience in a customer service or healthcare-related role preferred Strong communication and interpersonal skills Excellent problem-solving abilities and attention to detail Ability to multitask and prioritize tasks in a fast-paced environment Proficiency in Microsoft Office and electronic medical records (EMR) systems Compassionate and empathetic demeanor Desktop/Laptop with at least i5/Ryzen5 processor and 8gb of Ram Webcam, Noise Cancelling headset, 35mbps internet speed or above Dedicated place at home for work Benefits Paid training Remote setup