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Location: East Coast, United States Company introduction: Compass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to unlocking urgently needed new treatment options in mental health care. The Company is headquartered in London, UK, with a U.S. office in New Jersey. We believe mental health patients deserve the possibility of a better future. Our initial focus is developing COMP360 psilocybin, a proprietary, investigational, synthetic psilocybin treatment under evaluation for treatment-resistant depression (TRD) and post-traumatic stress disorder (PTSD). COMP360 is a potentially first-in-class treatment and has Breakthrough Therapy designation from the U.S. Food and Drug Administration (FDA), as well as Innovative Licensing and Access Pathway (ILAP) designation in the UK for TRD. We are leading the world’s largest classic psychedelic clinical program in TRD, and building upon that robust foundation, we are executing a late-stage trial evaluating COMP360 for PTSD, another condition with high unmet need. Our goal is to advance treatments that move the field of psychiatry towards treatment options that offer rapid onset and sustained durability with infrequent dosing. - Compass Pathways Job overview : The Patient Access Liaison (PAL) is responsible for site-level execution of Compass Pathways' patient engagement strategy by supporting REMS certification, strengthening site access readiness, and providing compliant coverage and reimbursement education to healthcare stakeholders. The PAL serves as a field-based patient access resource who helps sites understand treatment logistics, identify information gaps, address patient access barriers, and support operational readiness across REMS requirements, specialty pharmacy, distribution, and external support processes. In addition, the PAL strengthens account and stakeholder relationships, collaborates appropriately with matrix team members, maintains disciplined CRM documentation, and upholds non-promotional role boundaries. This role also shares recurring field insights and process-improvement opportunities. Location: Field based in Atlanta, GA. Reports to: Regional Director, Field Patient Access. Roles and Responsibilities (include but are not limited to) : Support REMS certification and enrolment: Educate sites on REMS site certification activities and patient REMS enrolment processes, including applicable operational, requirements Enable site access readiness: Support site access workflows following REMS certification, strengthen account and stakeholder relationships, and help ensure operational readiness for therapy delivery while streamlining the patient journey Provide reimbursement and access education: Provide compliant and proactive education to site and office personnel regarding coverage, coding, payment, reimbursement, benefit investigations, claims, prior authorizations, appeals, and access processes Educate on case management processes: Educate on appropriate case management processes for consented patients, including compliant use of patient healthcare information, benefit investigations, benefit verifications, prior authorizations, appeals, and affordability program navigation Support case-level access resolution: Identify, troubleshoot, case-level access barriers through appropriate buy-and-bill, specialty pharmacy, HUB, and other approved support pathways Enable treatment logistics understanding: Coordinate patient treatment logistics and scheduling across REMS requirements, HUB, specialty pharmacies, distribution partners, and other external support networks Collaborate on cross-functional handoffs: Receive and act upon referrals and handoffs from Sales and Site of Care Account Leads regarding site readiness, account economics discussions, and case-level access challenges Maintain compliant documentation: Maintain accurate, compliant, and timely documentation of account activities, case interactions, and resolution outcomes within the CRM system to support cross-functional visibility and coordination Manage accounts and maintain business plans: Develop, maintain, and execute account-level business plans that reflect site access priorities, stakeholder needs, operational readiness, and patient access opportunities within the assigned geography Maintain non-promotional role boundaries: Refrain from engaging in promotional activities, product promotion, or commercial sales discussions Candidate Profile: Experience: Candidate must have a minimum of 3 years of experience in field reimbursement, patient access, and case management within pharmaceutical, biotechnology, specialty healthcare, including required experience navigating a healthcare ecosystem Industry Knowledge: Access & Reimbursement Expertise: Candidate must have experience supporting access and reimbursement processes, specialty pharmacy programs, patient support services, coverage, benefit verification, prior authorization, appeals, affordability programs, and compliant access resources Patient Journey Enablement: Candidate must have experience helping sites and stakeholders support patient progression from referral through treatment initiation by identifying barriers, connecting resources, and reinforcing treatment readiness and next steps Strategic Account Support: Candidate must have experience partnering with treatment sites to assess needs, strengthen workflows, build trusted account and stakeholder relationships Operational Excellence & Execution: Candidate must demonstrate strong planning, organization, accountability, disciplined execution, and the ability to use data and field insights to anticipate and address access challenges across multiple accounts and priorities Collaborative Influence & Compliance: Candidate must have experience collaborating compliantly with matrix partners while maintaining appropriate role boundaries, communicating access barriers and field insights, and balancing stakeholder needs with patient-centered execution Education: Bachelor’s degree required Certifications and licenses: Valid driver’s license required Travel: Ability and willingness to travel within an assigned geography, including travel by air and car, with travel estimated to be 50% or more. Candidate must reside within 25 miles of the assigned territory border(s). Assigned geography may be larger at launch and may evolve or become more focused as the field organization expands Compensation Description (annually): Our compensation package for permanent hires includes base salary, discretionary bonus, and equity, alongside our comprehensive benefits offering. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. 【Base salary per annum】: $180,000 — $200,000 USD Benefits: For an overview of our benefits package and compensation information, please visit  " Joins us - Our Benefits ". These include f lexibility & generous time off, parental & reproductive support, health & medical, mental health & wellbeing and Financial health. Equal opportunities: Reasonable accommodation We are committed to building a workplace where everyone’s wellbeing matters. If you need reasonable accommodation during the interview process to be at your best, please let our recruiting team know. UK applicants We are proud of our commitment to diversity and equality (pursuant to the Equality Act 2010). We do not discriminate based upon race, religion or belief, colour, nationality, ethnic or national origin, gender, pregnancy or maternity, marital or civil partner status, sexual orientation, gender reassignment, age or disability. US applicants Compass Pathways is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, and related medical conditions), ethnicity, age, disability, sexual orientation, gender identity, gender expression, military service, genetic information, familial or marital status, or any other status, category, or characteristic protected by applicable law. Sponsorship : Unfortunately, we cannot sponsor employment visas and can only accept applications if you have employment rights in the country to which you are applying. Data Privacy: All data is confidential and protected by all legal and data privacy requirements, please see our recruitment Privacy Notice to learn more about how we process personal data.

Location: Tbilisi, Georgia Workplace: remote NovaKid is a global leader in online English education for children aged 4–12, serving 100000+ students across 50+ countries. We are now looking fo an experienced Influencer Manager. The Influencer Manager owns end-to-end execution of influencer and celebrity marketing campaigns for one or more regional markets, turning creator partnerships into new-user acquisition. The role sits at the intersection of talent relations, content strategy, budget execution, and cross-functional coordination with performance marketing (PPC) and creative teams. Celebrity & Creator Partnerships Source and identify celebrities and creators fit for the brand and market Lead outreach and negotiate contract terms, fees, and deliverables Draw up and manage contracts, including renewals and terminations Maintain relationships with talent and their representatives (agents, managers) across markets Track partnership status from first contact through content delivery and payment Creator Briefs & Content Strategy Write creator briefs: story concepts, key messages, tone, and format requirements per market/celebrity Set and enforce editorial rules to keep content on-brand and compliant Review content drafts for quality, natural/native-sounding language, and message accuracy before publishing Adapt campaign concepts to local market nuances (language, culture, regulatory constraints) Coordinate revisions with creators and internal creative resources Campaign & Budget Management Plan campaign timelines and deliverables against acquisition targets Prioritize and sequence spend across markets during high-volume periods (e.g. Back to School) Coordinate partnership ad activation with the PPC team to keep paid spend flowing Track budget allocation and flag risks from delays (e.g. late celebrity deliverables) Balance urgent, high-priority regions against steady-state markets Agency & Vendor Management Manage external influencer-sourcing agencies per market (e.g. regional creator agencies) Assign and monitor regional coverage across markets to ensure consistent execution Evaluate agency performance and reallocate coverage as market needs shift Administrative Operations Prepare and process contracts and invoices for celebrities, creators, and agencies Set up and track promo codes tied to campaigns Log and monitor PPC-related and other cross-functional tasks (e.g. in Jira) Reporting & Analytics Track sales and CAC (customer acquisition cost) performance by market and period Report on campaign metrics such as bookings, trials, and sales predictions Summarize period-over-period and year-over-year performance against targets Flag and correct data-interpretation issues before they reach leadership Prepare weekly/monthly status updates and reports for cross-functional stakeholders What you bring: minimum 3 years of influencer marketing experience covering several countries; experience with European influencers and agencies is preferable; Fluent English; What we  offer: Fully remote work. A chance to shape the future of AI-driven education. A fun, dynamic team that loves building innovative products. Unlimited holidays – because we trust you to deliver.

Location: Germany; Austria; Netherlands; France; Spain; Portugal About The Company Headquartered in Sarasota, Florida, our client is a global provider of packaging and protective solutions across a diversified set of geographies and end-markets. The Company develops, manufactures, and sells a variety of solutions including paper and film-based pressure-sensitive and water-activated tapes, stretch and shrink films, protective packaging, woven and non-woven products and packaging machinery. Responsibilities 1. Drive Business Growth: Actively expand our client's market share in the industrial adhesive tapes sector through targeted Business Development and New Business initiatives. 2. Acquisition & Projects: Identify and win new customers, uncover new application areas, and secure large-scale projects. 3. Key Account Management: Take responsibility for the strategic support and further development of existing Key Accounts to ensure long-term retention. 4. Partner Management: Collaborate closely with specialized distributors and converters to maximize market reach. 5. Technical B2B Sales: Manage the full sales cycle, including technical consulting, high-level product presentations, and contract negotiations. 6. Territory Management: Take full ownership of the sales region currently (not limited to) comprising the UK, Benelux, Northern Germany, Scandinavia, and Poland. 7. Penetrate and develop specific market segments within the region at the end user level. 8. Provide specialized business development to Distribution in the form of target lead generation specific to the territory. 9. Assist management with specialized market knowledge within end-user standard industrialized codes. 10. Establish and build relationships with distributor’s management and sales force, focusing on Sapphire Elite and Premier Distributors. 11. Train the distributor’s sales force on Intertape products while focusing on end-user activity and market penetration. 12. Assist in developing new products based on the needs of the end users in the market. 13. Run product trials and evaluations through sales cycle. 14. Establish and justify the value added products, programs and sales/marketing support (packaging specialists support as an integral part) that IPG delivers to ensure that IPG has a favored position in the account. 15. Train distributors by utilizing effective sales presentations, product knowledge, competitive knowledge, IPG resources (product specialists, product managers, and regional managers). Core competence on all specialized tapes, industrial MRO, Industrial OEM, Housing and construction is required (i.e. grades of tape, adhesives, backings, applications, major competitors, etc). Understanding the FAB’s (features, advantages, and benefits) of IPG products is also essential. 16. Penetrate market with end-user sales calls, corporate account sales calls, product demonstrations, and reinforcing the value added IPG brings to customers. Working with performance products and other specialists to achieve corporate goals. 17. Documentation of end-user focus by utilizing the customer relationship management software in a routine and timely manner (minimum once a week) with quality targets, initiatives and other appropriate sales activities. Ensure that all reporting is filled out properly and completely. 18. Compliance with all Internal Policies, i.e. responsiveness, pricing, returns and credit issues. 19. Monitor sales vs. forecasts and trends in relation to company objectives and competitive activities. 20. Keep management up to date with competitive information such as new products, competitive price books, and price increase & decrease letters. 21. Work proactively with customer service and the pricing team to resolve any outstanding issues within 24 hours. SPPA’s & Special Pricing Questionnaire ( SPQ) must be filled out properly and completely. 22. Ensure that the implementation and compliance of major and national accounts initiatives and plant audits are completed in a timely fashion. Any issues of non- compliance to be brought to management attention as soon as possible. 23. Performing all the duties as assigned by Supervisor. 24. Close business and turnover to the assigned distributor. 25. Any other tasks as required by the business. Requirements Bachelor’s degree, or equivalent in Business Administration/Marketing or related field preferred. 5+ years of experience in technical B2B sales of industrial adhesive tapes or closely related adhesive‑based industries essential. Market knowledge in the Aerospace, Automotive, Building & Construction, or General Industry sectors. Demonstrated success in both Business Development (new customer acquisition) and the strategic management of existing customer bases. A proven track record with a distinct hunter mentality. Ability to nurture a sustainable, relationship‑oriented approach to account management. Existing network of distributors, converters, or industrial partners is highly desirable. International sales experience preferred. Ability to think ahead and plan over 1-2 year time span. Ability to organize and manage multiple priorities. Sales and service systems development and deployment. Problem analysis and problem resolution at both a strategic and functional level. Technical skills in strategic planning and sales planning. Distributor training and development. Strong customer orientation. Excellent interpersonal and communication skills including presentation skills. Team player. Commitment to company values. Computer proficiency. Ability to complete significant travel - up to 75%. Fluency in English; proficiency in the local language is a strong advantage.

О компании: Forever Estates — real estate advisory & brokerage + mortgage brokerage в ОАЭ. Большинство клиентов приходит из контента на YouTube и Instagram. Задачи: — Управлять производством контента от идеи до публикации. — Один человек отвечает за short-form (Reels, Shorts), второй — за YouTube long-form. — Ресерч того, что работает, и составление списка идей. — Задачи команде ресерча и первый драфт сценария. — Управление монтажёрами и дизайнерами, проверка монтажа. — Публикация, trial reels и аналитика. — KPI: привлечённые клиенты. Требования: — Желание стать топ-1% экспертом по контенту. — Опыт не обязателен. — Важны организованность, сильный ресерч и умение доводить дела до конца. — Опыт в креативном агентстве или маркетинге будет плюсом. — Обязателен свободный английский. Условия: — Подчинение напрямую founder и CEO (ex-BCG, руководил розничным некредитным бизнесом Озон, вырастил с нуля до топ-5 в России). — Удалённо. — Full-time или part-time. — Оплата в USD, зависит от seniority.

Location: Remote About GiveDirectly What if the most effective way to fight poverty was also the simplest: give people money and trust them to decide what they need? Since 2011, GiveDirectly has proven that idea at scale. We’ve delivered more than $1B in cash directly to 2+ million people living in poverty and crisis across 15 countries, and rigorous research shows the results: healthier kids, stronger businesses, sturdier homes, and more resilient families and local economies. Cash is now widely recognized as one of the most scalable, cost-effective, and dignified forms of aid. Our ambition goes beyond our own programs. We want cash to become the benchmark for aid, much as the index fund became the benchmark for investing, so that every aid dollar is held to one question: is this doing more good than giving the money directly to people living in poverty? We’re growing fast, and this is a rare and important moment to join. We expect to hit $1B in revenue in 2026 with significant growth forecast for 2027. At the same time we are building a new technology stack and operating model designed for a roughly 10x change in scale, and we are actively pursuing partnerships with major funders to move even more money in bigger ways, to people who need it. We are known for our extensive integration of technology into field processes; our quantitative approach to performance measurement; and our commitment to rigorous, independent, experimental evaluation of our impact, with multiple Randomized Control Trials completed and others in progress. How we work Our team spans 20+ countries and 69 languages. Our culture is candid, analytical, and non-hierarchical. We expect high ownership and give people real responsibility early. Our values are central to how we hire, work, and grow, and they are deliberately opinionated: Recipients first. Recipients’ preferences come before those of donors or ourselves. Team next. We optimize for organizational success, not individual success. Be proactively candid. We say what we believe and share information openly. Create positive energy. We aim to be a source of energy for colleagues, not a drain. Think rigorously; act quickly. We reason from first principles, then act rather than debate. Know yourself and grow. We own our imperfections and seek feedback to grow. Accept reality. Propose solutions. We focus on what can change and bring solutions, not just problems. Be productively ambitious. We take risks for step-change impact, not incremental progress. If they describe how you like to work and they energize you, this could be a great fit. Want to learn more? Read and listen: We are one of Time100’s Most Influential Companies of 2026, and our work has been covered by The Economist , NPR , TED , and The Washington Post . We're now preparing to deliver billions of dollars a year to people in extreme poverty, if funding allows. Read our CEO's essay on what that will take. About this role: Are you an experienced engineer at the stage of your career where, above all, you want to do good? This role is about using engineering to support fundraising: delighting our donors; helping our fundraisers; getting donations recorded and safely started on their journey to our recipients; telling donors and the public about what happens to their gifts. A bit of website development. A lot of plumbing. The good news about this position: You will make a difference to people in extreme poverty You will work independently, with few constraints You will work directly with lovely people from across our fundraising teams The trade-offs: There is only one other fundraising engineer and mostly you will be working on your own Our technology is a mixture of boring (Laravel, PHP, plain JS, HTML and CSS) and legacy (Salesforce, Wordpress, wrangling CSV files sent by our partners) We're growing, but this is a role for someone who values depth and impact over a fast title ladder. The maybe good maybe bad news about the role depending on who you are: We are all in on AI where it allows us to get more $ to people in extreme poverty If you want a role where you will be part of a bigger engineering team, working in Python or working on more complex tasks, then please take a look at our other engineering roles . This role is right for you if: You care about our mission You agree with our values You have the right to work in one of the countries we're able to hire from (you can check the current list here ). You're happy working remotely, and taking meetings across East Africa Time and US Eastern Time. You are happy to travel to meet your colleagues in the US, Europe and Africa a few weeks a year You are fluent in English You have 4+ years of engineering experience You're happy working autonomously: defining what needs doing, doing it, getting it tested and launched, fixing the bugs, and hustling to make progress every day. You're comfortable being on-call on peak donation days (Giving Tuesday and the last weeks of the year), including owning an incident: working out what matters, communicating with fundraisers, and debugging on legacy and others' code, sometimes when no other engineers are available. You are happy with our boring and legacy technologies (Laravel, PHP, plain JS, HTML, CSS, Salesforce, Wordpress, SQL, wrangling csv files etc). You don’t have to be experienced in all of them, but you do have to be genuinely happy to use them (many engineers are not…). You are happy and skilled at working directly with non-engineers on messy, poorly defined, rapidly changing, sometimes boring tasks Compensation At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to calculate what we believe to be competitive pay based on role, location, and cost of living. We also have a no negotiation policy to ensure we are paying staff equitably across roles. Read more about our compensation philosophy here . Unless otherwise noted, the benefits stipend may be used to cover benefits or taken as additional taxable income. United States Base Salary: $181,130 Bonus at Target Performance: 15% (~$27,170, with potential for upside. For reference, with the organization's current performance multiplier, this amount would be ~$31,789 in 2025) Estimated Total Compensation at Target: $208,300+ Annual Benefits Stipend: $21,393 United Kingdom Base Salary: £124,370 Bonus at Target Performance: 15% (~£18,656, with potential for upside. For reference, with the organization's current performance multiplier, this amount would be ~£21,827 in 2025) Estimated Total Compensation at Target: £143,026+ Annual Benefits Stipend: £2,760 Kenya Base Salary: $112,350 Bonus at Target Performance: 15% (~$16,853, with potential for upside. For reference, with the organization's current performance multiplier, this amount would be ~$19,717 in 2025) Estimated Total Compensation at Target: $129,203+ Annual Benefits Stipend: $8,453 This role is fully remote, so if you are not based in the US, UK or Kenya, we will share an estimated salary benchmark for the country you are based in during the hiring process. Why work at GiveDirectly? At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including: A positive and supportive team with opportunities for advancement A demonstrated commitment to helping all staff develop and grow A competitive salary, including bonus A robust health benefits plan (exact details will vary by country) Unlimited PTO (that we encourage staff to take!) Desk allowance and flexible work location About this specific hiring process Take-home coding assignment Live Coding (60 mins) Systems Design (60 mins) Project Deep Dive + Behavioral (60 mins) *It’s possible that there will be adjustments to this interview process. Any changes will be communicated to you during the process. #LI-REMOTE Working at GiveDirectly GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Flagging for US applicants: We invite you to " Know Your Rights " as an applicant. Commitment to Safeguarding As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the Misconduct Disclosure Scheme , and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens. These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff. **GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of “zero tolerance when it comes to preventing,  reporting, or responding to any form of abuse or  exploitation.” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.** Reasonable Accommodations We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject “Accommodation Needed”. We will work with you to ensure reasonable accommodations are made to support your needs. Want to put your best foot forward on your GiveDirectly application? Take a look at our Candidate Application Prep Guide !

Задачи: — Управлять производством контента от идеи до публикации. — Один человек отвечает за short-form (Reels, Shorts), второй — за YouTube long-form. — Проводить ресерч трендов и составлять список идей. — Давать задачи команде ресерча и создавать первый драфт сценария. — Управлять монтажёрами и дизайнерами, проверять монтаж. — Публиковать контент, проводить trial reels и аналитику. — KPI: привлечённые клиенты. Требования: — Желание стать топ-1% экспертом по контенту. — Опыт не обязателен. — Важны организованность, сильный ресерч и умение доводить дела до конца. — Опыт в креативном агентстве или маркетинге будет плюсом. — Обязателен свободный английский. Условия: — Подчинение напрямую founder и CEO (ex-BCG, руководил розничным некредитным бизнесом Озон, вырастил с нуля до топ-5 в России). — Удалённая работа, в дальнейшем возможна релокация в Эмираты. — Возможна занятость full-time или part-time. — Оплата в USD, зависит от seniority.

Location: Remote Chartbeat Inc. is the parent company of Chartbeat, Tubular Labs, FatTail, and Lineup Systems. Together, we’re shaping the future of media strategy and revenue. Trusted by the world's top media brands, Chartbeat, Inc. combines analytics that power smarter audience strategies with revenue solutions that simplify ad operations and accelerate monetization. Our mission is to help customers grow valuable media brands with their content. Join our diverse group of focused, hardworking professionals who are passionate about doing work that’s challenging and fun — and who strive to maintain a healthy work/life balance. Chartbeat Inc. is the parent company of Chartbeat, Tubular Labs, FatTail, and Lineup Systems. Together, we’re shaping the future of media strategy and revenue. Trusted by the world's top media brands, Chartbeat, Inc. combines analytics that power smarter audience strategies with revenue solutions that simplify ad operations and accelerate monetization. The Solutions Consultant becomes an expert in the Tubular platform, demonstrating its value to media companies and brands. Working closely with Sales, Customer Success, Product, Engineering, and Marketing, the role translates prospect needs and KPIs into compelling value propositions, manages demos and trials against clear success criteria, and supports API opportunities. This is an individual contributor role within Solutions Consulting, applying team methodologies and developing expertise at the intersection of data, media and sales. Who We’re Looking For Become a Tubular Social Video platform and customer expert, demonstrating at both a granular and high level the value the software provides to prospects. Strategically craft effective and compelling value propositions that incorporate prospects’ KPIs to advance the buying process. Manage the prospect demo and trial process with assigned sales representatives, ensuring prospects reach clear success criteria and understand the value of the platform. Ask relevant probing questions to validate business issues and frame the Chartbeat solution around identified client needs. Lead the scoping, qualification and estimation of API opportunities in collaboration with Engineering and Sales, ensuring prospects understand integration requirements and timelines; seek senior or manager support where complexity requires it. Partner closely with Sales and Customer Success on active deals and accounts, supporting prospects and clients throughout the buying process and providing clear handoffs of requirements and agreed scope to Customer Success or implementation teams. Collaborate with Marketing and PMM to identify custom collateral and materials that strengthen the sales process and improve conversion. Work with Product and Engineering to channel customer-facing feedback into roadmap decisions and surface technical insights that improve the platform. Track demo and trial-related metrics to optimise the impact of Solutions Consulting on sales processes and contribute practical feedback to team improvements. Apply team methodologies and adopt and iterate on AI-assisted workflows to improve day-to-day work, sharing useful practices with the team. Requirements 2–4 years of experience in a client-facing role at a SaaS, media analytics or data vendor, ideally supporting media companies or brands. Experience in a complex B2B or enterprise sales environment is a strong plus. Strong understanding of the social video and branded content ecosystem, including how YouTube, TikTok and Instagram drive measurable business outcomes for media companies and brands. Ability to independently interpret data, identify trends and build clear narratives from raw numbers; solid understanding of media business models and how content performance data informs editorial and commercial decisions. Ability to communicate Chartbeat’s business value succinctly, work with key stakeholders to prove ROI, and learn the unique business needs of a broad spectrum of companies. Strong listening skills and the ability to translate prospect needs into specific use cases and platform functionality. Basic understanding of APIs and data integrations; confidence discussing technical requirements with technical and non-technical stakeholders. Comfort collaborating with sales personalities and thriving in a fast-paced startup environment. Comfort experimenting with AI tools and adopting and iterating on AI-assisted workflows. Business fluency in English and Spanish is preferred; proficiency in Portuguese is a plus. Demonstrated ability to manage multiple concurrent customer opportunities and structured technical evaluations or proof-of-concept engagements, maintaining clear success criteria, timelines and stakeholder follow-through. Confidence presenting to technical, commercial and executive audiences, adapting communication style and handling questions or objections effectively in live customer settings. Strong written communication skills, including the ability to contribute to RFI/RFP responses, solution documentation and customer technical due-diligence materials. Working knowledge of relevant competitors and adjacent platforms, with the ability to articulate Chartbeat differentiation accurately and constructively Compensation & Benefits Salary range: $90K-$115K Base + variable Comprehensive Health, Dental, and Vision Insurance 401K with company match (100% of the first 3% and 50% of the next 2%) Fully Paid Parental Leave - 18 weeks for birthing parents, 12 weeks for non-birthing parents Phone and internet stipend Wellness, learning, and coworking reimbursements Flexible work hours Unlimited PTO 11 paid holidays and December holiday closure Annual In-Person Event Diversity, Equity, and Inclusion Statement At Chartbeat we strive to create and continually grow as a company where all employees are able to be their authentic selves.  We are committed to recruiting, hiring, and retaining employees from different backgrounds, viewpoints, and experiences. Our strength is our diversity and we are dedicated to continuously reflect upon, and evolve our efforts to maintain  a diverse, equitable and inclusive ecosystem. Equal Opportunity Employment Statement Chartbeat is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. Chartbeat's CCPA disclosure notice can be found here .

Location: Paris, France Workplace: fully ⛵ About our Crew Data is at a strategic turning point for us. Our ambition is clear: we want to turn Data into a real machine for product and business impact, rather than just a support team responding to requests. You will join a Product organization of 6 PMs leading feature squads. As our first dedicated Data Product Manager , you will partner with 4 Data Analysts to build and run our Data Squad , structured and operating just like a classic product squad. Together, your mission is to move away from a "request factory" mindset. The goal? Ensuring the majority of the team's time is dedicated to high-impact initiatives with clear objectives, measurable outcomes (ROI, time saved, KPI uplift), and defined timelines. 🚤 The Role This is a newly created position. Reporting directly to Camille (VP Product) , you will be embedded in the Data team as the dedicated Product partner for Louis (Head of Data). You will work daily with our Data Analysts to run their roadmap like a true product squad. This role is at the crossroads: you are neither a Data Analyst nor a classic PM who merely writes tickets. You are the person who will bring Product thinking into Data. 🛟 What floats your boat Strategy & Roadmap: You lead the Data team's backlog. You receive requests, challenge them, extract the real business stakes, and make clear trade-offs so the Analysts work on the highest-value topics. Product Methodology: You drive topics in the right direction. We start with a problem (not a request): for whom, why now, how do we measure success? You systematically seek to evaluate post-delivery impact (Did this analysis change a decision?). Hands-on Data Product (NAO): You will be the Product Manager for NAO, our company-wide AI and Data assistant. NAO is a game-changer designed to democratize data access, enabling anyone at Click&Boat to query company data and make data-backed decisions on their scope. As PM, you will drive NAO's company-wide rollout and continuous improvement hands-on: analyzing chat replays, understanding usage, testing and refining prompts, gathering BU feedback, and shipping new features. Enablement: Please note, you are not here to tell the Analysts how to do their job. Your role is to empower them to do their best work by providing: business context, the problem to solve, prioritization, and success criteria. 🧭 What you bring aboard Data & Product Lover: You are very comfortable with Data (without necessarily being an Analyst yourself) and have a true Product DNA. Hands-on & Tech-savvy: You possess genuine technical curiosity and a desire to dive deeper into AI. You're not afraid to get your hands dirty (prompting, pushing your first MRs, testing things yourself). Business Partner: You have that rare blend of sharp business understanding, product vision, and technical agility. Assertiveness & Leadership: This is a highly exposed role. You will need to challenge stakeholders, know how to say "no", push the Analysts, and confidently stand by your decisions. Pioneer Spirit: This is a brand new role for us. We expect you to build the position from scratch. You are comfortable with trial and error, navigating ambiguity, and you are eager to solve this organizational challenge that is so important to us. 🗺 The hiring journey HR call with Talent Acquisition. In-depth interview with Louis (Head of data) to discuss vision, team, and stakes. Meeting with the team including a practical case to test your approach. Final interview with Camille (VP Product) and Nicolas De Nayer (CTPO) to confirm overall fit. 🙌 Perks & Benefits At Click&Boat, we believe that enjoying your work is essential. This is why Click&Boaters are provided with a stimulating environment and perks ensuring they are happy and efficient, and spend only high-quality time with co-workers. Therefore, we offer: Remote policy: As a developer, you'll have the opportunity to embrace remote work with our remote-friendly policy. To foster team synergy and maintain strong connections, we request that developers come to our Paris houseboat for two consecutive days each month. Competitive Salaries: We believe in recognizing and rewarding the talent and dedication of our team members. Professional Growth : Beyond technical skills, we'll support your growth as a strategic thinker and decision-maker Boating Perks: We offer a free boat license. Benefits: Enjoy lunch vouchers (Swile), private insurance (Alan), and 5 extra days off. 🪝 Ready to come aboard? If this opportunity sounds like your next adventure, hit the “apply to this job” button 🚀 This is a role for someone who wants to build, challenge and make an impact . You don’t need to have followed a traditional Data Product path, what matters is your Product mindset, your curiosity for Data and AI, your ability to navigate ambiguity, and your drive to turn problems into measurable outcomes. Even if you don’t meet every requirement, you might still be a great match for us. We’d love to hear from you! At Click&Boat, every application is reviewed with equal care and attention, regardless of age, gender, origin, disability, religion, sexual orientation, or any other characteristic. We hire for talent, drive, and mindset, the sea is open to all. 🌊

Location: Belgrade, Serbia; Prague, Czechia; Warsaw, Poland; Bratislava, Slovakia; Sofia, Bulgaria; Bucharest, Romania The Feasibility Manager (FM) produces and oversees recommendations for country and site selection strategies, as well as enrolment projections and subject recruitment strategies within the Global Study Start-Up and Site Intelligence department. This position assures the integrity and proper interpretation of used data sources and the resulting strategy provided in feasibility proposals and reports. The FM supports Business Development (BD) and the Allucent Centers of Expertise (ACEs) . The ACEs are designed, structured, and resourced to deliver comprehensive trial and regulatory strategy; effective patient-focused recruitment plans; and solutions that meet specific needs. The Global Feasibility Manager will play a key role in supporting our ACE heads in winning new business by understanding protocol’s expectations, the mechanism of action of the drug and analysing data to provide strategic feasibility recommendations. This position reports to the GSSU, Site & Patient Engagement department. Key Responsibilities: Provide input to proposals and business development to help build project assumptions, budget, and timelines (including overall recommendations on the countries, number of sites and projected number of patients). Identify and present regions where the disease is prominent to create an initial country pool to be further refined based on corporate experience, operational capabilities, medical input, and other feasibility considerations Identify the incidence and prevalence of the disease / syndrome Analyze competing clinical trial landscape in order to assess study feasibility and identify barriers for enrollment. Access open source and proprietary databases to determine similar patient populations and or therapeutic classes of drugs under investigation. Determine whether the countries proposed have comparator drug access/reimbursement. As appropriate, prepare tabular displays of this information for evaluation by the feasibility stakeholder pool. Represent Allucent’s global or regional expertise by presenting our study footprint in the indication, which may include compiling corporate experience, and expertise in specific indication when needed. Present and explain feasibility analysis to BD/Clients (e.g. during bid defense meetings), including the process, recommendations and rationale. Maintain internal libraries and databases related to feasibility Assure the Feasibility function interfaces effectively with the ACEs and Business Development teams within Allucent Maintain current knowledge of guidelines and technologies appropriate for functioning in this capacity. Requirements Bachelor's Degree in a life sciences field is required. Masters Degree or Ph.D. in Healthcare or Biological Science is preferred. Minimum of 5 years of experience in drug development and/or clinical research; or equivalent combination of education, training, and experience. Demonstrable experience with analytics involving large datasets. Previous experience in pre-award feasibility may be a plus. Some travel for BD meetings attendance (15-20%) may be required. Skills Strong written and verbal communication skills including good command of English language Representative, outgoing and client focused Demonstrated knowledge of government/international databases, open-source databases or more proprietary databases (e.g., PubMed/Medline, ClinicalTrials.gov, Citeline) Ability to interpret data sources and translate information in clear and usable recommendations Demonstrated ability to form strong working relationships with other groups within the organization essential to high-level performance in this position Ability to work in a fast-paced challenging environment of a growing company Administrative excellence Proficiency with various computer applications such as Word, Excel, and PowerPoint required You are curious, like using systems, science-centric, and wish to consider a career change ? You have a strategic mindset and you are great at managing your time ? This opportunity may be the perfect fit for you. The successful candidate will receive the necessary trainings to grow in this role. Benefits Benefits of working at Allucent include: Comprehensive benefits package per location Competitive salaries per location Departmental Study/Training Budget for furthering professional development Flexible Working hours (within reason) Participation in our enriching Buddy Program as a new or existing employee Internal growth opportunities and career progression Financially rewarding internal employee referral program Eligibility for our Spot Bonus Award Program in recognition of going above and beyond on projects Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees Disclaimers: *Our in-office work policy encourages a dynamic work environment, prescribing 2 days in office per week for employees within reasonable distance from one of our global offices . “The Allucent Talent Acquisition team manages the recruitment and employment process for Allucent (US) LLC and its affiliates (collectively “Allucent”). Allucent does not accept unsolicited resumes from third-party recruiters or uninvited requests for collaboration on any of our open roles. Unsolicited resumes sent to Allucent employees will not obligate Allucent to the future employment of those individuals or potential remuneration to any third-party recruitment agency. Candidates should never be submitted directly to our hiring managers, employees, or human resources.” #LI-BL1

Location: India About the Job: As a Senior Sales Engineer , you will be the technical partner to Account Executives, helping LaunchDarkly land and expand enterprise customers across the Indian market. You will guide technical discovery, deliver compelling demonstrations, lead proof-of-value engagements, and help customers understand how LaunchDarkly enables safer, faster software delivery. This role combines deep technical expertise with strong business acumen and the ability to translate complex technology into real business outcomes. You’ll work closely with engineering leaders, architects, and DevOps teams at large enterprises to help them modernize their software delivery practices. Responsibilities: Partner with Sales to Win Enterprise Deals Work closely with Account Executives to qualify opportunities and develop technical account strategies. Help customers understand how feature management and progressive delivery can transform software delivery. Participate in complex enterprise sales cycles and help secure technical wins. Lead Technical Discovery and Solution Design Engage with engineering leaders, platform teams, and architects to understand their software delivery challenges. Design solutions that demonstrate how LaunchDarkly integrates into modern development environments. Align technical solutions with customer business objectives. Deliver High-Impact Demos and Proof of Value Conduct compelling product demonstrations that highlight real customer value. Lead technical evaluations including proof-of-concepts, workshops, and hands-on trials. Guide customers through the evaluation process and ensure successful outcomes. Build Champions and Trusted Relationships Develop strong relationships with both technical and business stakeholders. Enable customer champions who can advocate for LaunchDarkly internally. Support customers throughout the evaluation process and beyond. Be a Technical Thought Leader Stay up to date on trends in DevOps, CI/CD, feature management, AI-driven development, and modern software architecture. Confidently communicate technical and business value to a range of audiences from developers to executives. Collaborate Across Teams Partner with Sales, Customer Success, Product, and Engineering to ensure successful customer outcomes. Provide feedback from the field to help shape the product roadmap. About You: Customer-Focused You enjoy helping engineering teams solve complex problems and improve how they build and deliver software. Strong Communicator You can clearly articulate technical concepts and connect them to business outcomes. Entrepreneurial Mindset You are proactive, take ownership, and thrive in fast-moving environments. LaunchDarkly Values You embody the qualities of being humble, hungry, smart, and energetic, collaborating effectively with both customers and internal teams. Qualifications: 5+ years of experience in Sales Engineering, Solutions Engineering, or Technical Pre-Sales in enterprise SaaS. Experience working with enterprise development teams and technical stakeholders. Strong understanding of modern software development practices , including: CI/CD DevOps Infrastructure as code Feature flags and progressive delivery Proven ability to run technical demos, workshops, and proof-of-concept engagements . Excellent communication and presentation skills. Experience supporting complex enterprise sales cycles. (Preferred) Background in software engineering, DevOps, SRE, or platform engineering . (Preferred) Experience with cloud platforms such as AWS, Azure, or GCP . (Preferred) Familiarity with Kubernetes and microservices architectures . (Preferred) Programming experience in languages such as Java, Python, Go, Node.js, or .NET . (Preferred) Experience supporting enterprise deals in large organizations (F500 / G2000) . About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @ launchdarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly directly for confirmed job openings and links to apply. Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com .

Location: Strava SF Workplace: Hybrid ABOUT STRAVA Strava is the app for active people. With over 200 million athletes in more than 185 countries, it’s more than tracking workouts—it’s where people make progress together, from new habits to new personal bests. No matter your sport or how you track it, Strava’s got you covered. Find your crew, crush your goals, and make every effort count. Start your journey https://www.strava.com/subscription with Strava today. Our mission is simple: to motivate people to live their best active lives. We believe in the power of movement to connect and drive people forward. ABOUT THIS ROLE We are looking for a Senior Product Manager to lead and improve the subscription experience across Strava. In this role, you will shape and run our conversion and monetization strategy, running fast-paced experiments to increase subscriber growth and retention. You will own the strategy for how users discover and experience Strava's full value, working closely with engineering, design, data, research, and marketing to understand the holistic journey and improve it. We follow a flexible hybrid model that generally translates to around half of your time on-site in our San Francisco office—roughly three days per week. WHAT YOU'LL DO - Own the subscription strategy and roadmap to increase free-to-paid conversion and long-term subscriber retention. - Design and drive rigorous experiments that help us understand and learn about what drives purchase decisions across the full funnel – from pricing and packaging to messaging and value prop positioning. - Work closely with engineering, design, analytics, research, and marketing to deliver high-quality experiences. - Track and own core subscription health metrics—including conversion rates, churn, renewals, and lifetime value. - Communicate experimentation strategy, performance and trade-offs to product peers and leadership WHAT YOU'LL BRING TO THE TEAM - 5+ years of experience managing global subscription products, conversion funnels, or driving growth in consumer software. - Strong analytical skills with hands-on experience with experimentation and A/B testing and evaluating results (e.g. conversion rate, trial-to-paid, plan mix shift, LTV) - A calm, adaptable operator who thrives amidst rapid change, bringing clarity and focus to a fast-paced environment. - Action-oriented mindset with the ability to prioritize work and solve complex problems, balancing a high quality user experience with revenue impact. - Clear communication skills, with the ability to build consensus across product, engineering, data, design, research, marketing, and leadership teams. For information on benefits, please click here https://docs.google.com/document/d/e/2PACX-1vTkFMPz3eCjd0FgQ28VWnK4d2BEnzGyaSFGwATR-dQdBb9HxZgay6kboqnT0-V-qaBDzSvYIzI76vT5/pub. WHY JOIN US? Movement brings us together. At Strava, we’re building the world’s largest community of active people, helping them stay motivated and achieve their goals. Our global team is passionate about making movement fun, meaningful, and accessible to everyone. Whether you’re shaping the technology, growing our community, or driving innovation, your work at Strava makes an impact. When you join Strava, you’re not just joining a company—you’re joining a movement. If you’re ready to bring your energy, ideas, and drive, let’s build something incredible together. Strava builds software that makes the best part of our athletes’ days even better. Just as we’re deeply committed to unlocking their potential, we’re dedicated to providing a world-class, inclusive workplace where our employees can grow and thrive, too. We’re backed by Sequoia Capital, TCV, Madrone Partners and Jackson Square Ventures, and we’re expanding in order to exceed the needs of our growing community of global athletes. Our culture reflects our community. We are continuously striving to hire and engage teammates from all backgrounds, experiences and perspectives because we know we are a stronger team together. Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. California Consumer Protection Act Applicant Notice https://docs.google.com/document/d/e/2PACX-1vSc8y6On4NlP5s12hf4kmWe_pvenVyQ78TbtVaz_clROhj9ADQ6kY4YScglBIuY2joKFKalOReX7vP_/pub

Location: San Francisco; Toronto Workplace: OnSite Lavendo partners with startups and high‑growth companies to help them hire top‑tier sales, GTM, and technical talent. This role is with one of our clients; we’ll share full details about the company and interview process as we get to know you and confirm mutual fit. ABOUT THE COMPANY Our client builds the data layer that AI agents run on. One API call turns any URL into clean, structured, LLM-ready data. It is already the default way a huge number of developers pull web data into their AI systems. The numbers back it up: 8 figures in ARR in year one, more than doubled that in year two, and 180,000+ GitHub stars, placing its open-source project among the top 50 repositories of all time. They just closed a $75M Series B. The company is small, moving fast, and hiring people who want to build the next chapter with them. THE MISSION They believe developers and AI agents should not have to fight the web to get useful data out of it. Every hour spent maintaining a scraper, dealing with stale pages, or working around brittle retrieval systems is an hour taken away from the actual product. Their job is to make that problem disappear: give AI systems reliable access to the live web, then make the results clean, current, structured, and useful enough to power real products. THE OPPORTUNITY As a Search Engineer, you will own ranking quality and relevance for an LLM-driven search and retrieval product. This is a role for an engineer whose primary, hands-on discipline is production search quality. You have personally shipped ranking or re-ranking changes, measured their impact, and can clearly describe the relevance, recall, conversion, or other search-quality metric you improved—including the result. You will work directly with the Head of Search and a small team across crawling, indexing, retrieval, and search serving. These systems are central to delivering excellent results at scale, but they are not substitutes for relevance ownership. Your role is to improve search quality while navigating the real constraints of web-scale retrieval: freshness, deduplication, latency, reliability, and cost per query. WHAT YOU’LL DO - Own ranking quality and relevance for LLM-driven retrieval - Design and build the crawling, indexing, and retrieval systems - Push down latency and cost per query while search volume grows - Own services end to end: design, ship, monitor, and iterate in production - Work directly with the Head of Search and the rest of the search team on the roadmap WHAT YOU BRING - 3+ years of experience building and operating search or retrieval systems in production, with ranking and relevance as your primary, owned discipline - A specific example of a ranking or re-ranking change you personally owned, the search-quality or business metric it moved, and the numerical impact achieved - Hands-on information-retrieval depth across BM25 and lexical retrieval, semantic/vector retrieval, hybrid retrieval, re-ranking, retrieval evaluation, or RAG evaluation - Experience measuring search quality through relevance, recall, conversion, CTR, NDCG, MRR, query satisfaction, or comparable production metrics - End-to-end ownership of search services: you have designed, shipped, monitored, debugged, measured, and iterated on production systems - Strong backend systems programming skills in Go, Rust, Python, or a comparable language. - Experience balancing relevance, latency, cost, correctness, and reliability under real production constraints - Comfort working through ambiguity, setting technical direction, and shipping quickly with a build-measure-iterate operating style KEY SUCCESS DRIVERS The people who do well here have personally owned search quality in production, think end-to-end about relevance, crawling, indexing, serving, latency, and cost, and thrive in ambiguity by shipping, measuring, and iterating quickly without needing a fully defined playbook. WHY JOIN? - Compensation & Equity: San Francisco: $235,000–$260,000 USD base salary, plus competitive equity. Toronto: $217,000–$233,000 CAD base salary, plus competitive equity. - Traction: 8 figures in ARR in year one, more than doubled in year two. 180,000+ GitHub stars and a developer base showing up before you even start selling to them. $75M Series B closed in 2026, backed by top-tier investors - Team: ~40 people total, real visibility with the founders and leadership. No layers, no committees, fast decisions, short feedback loops - Benefits: 100% employer-paid medical, dental, and vision (50% for spouse and kids); employer-paid life, short-term, and long-term disability insurance; 401(k), pre-tax FSA, and commuter benefits; pet insurance; 15+ days PTO; 12 weeks fully paid parental leave for moms and dads; $100/month wellness stipend; $1,000/year learning and development budget; 3-month paid sabbatical after 4 years; team offsites twice a year; SF HQ perks and a loaner e-bike for commuting - Visa: not open to visa sponsorship on this one (Candidates must be authorized to work in the United States or Canada). INTERVIEWING PROCESS 1. Intro Chat 2. Technical Chat 3. Founders Chat 4. Paid Work Trial (~40 hours) We are proud to be an equal opportunity workplace and consider all qualified applicants without regard to race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran or military status, gender identity or expression, sexual orientation, or any other characteristic protected by law.

Location: United States (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: Grafana Labs is looking for an Strategic Account Executive, Growth who will be responsible for prospecting and growing existing business across the West region . You will identify, nurture and close opportunities with existing customers. You will manage forecasts and track customer data. We're strong proponents of a consultative sales approach - learn about the customer's needs first before talking about our products. Your expertise will be critical in helping articulate the value of our products, work with the customer during the trial phase and hand off a strong relationship to our Customer Success team. What You’ll Be Doing: Identify new opportunities to expand Grafana usage within a set of current customers Meet and exceed individual quarterly and annual sales goals Manage all aspects of the sales process (prospecting, sales meetings, product demos, proofs of concept, proposals, negotiations and account management) Cultivate sales through outbound prospecting and inbound leads Be able to understand and convey the value of both Grafana Cloud and Grafana Enterprise Become an expert in managing your sales pipeline in Salesforce Manage quote creation, order processing, and day-to-day customer requests What Makes You a Great Fit: 5+ Years of Experience in Infrastructure Technology Sales Demonstrated history of consistent goal achievement in a highly competitive environment (top 10% performer) Energetic, upbeat, entrepreneurial, tenacious team player Adaptable and with demonstrable experience in high velocity technology companies Experience using Salesforce You will need to be an excellent communicator in all channels (in person, online, in writing) and able to form strong working relationships both in person and virtually Bonus Points For: Familiarity with open source technology is a significant advantage Experience using Command of the Message and MEDD(P)ICC is ideal Compensation & Rewards: In the United States, the OTE (On-Target Earnings) compensation range for this role is $32 0,000 - $340,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Remote Workplace: Remote We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. *Titles posted to our careers page are updated regularly to best advertise the role and expected seniority, but internally we have a flat titling system with two types of titles: one for individual contributors and one for people managers. ABOUT THE ROLE We're looking for a passionate Product Designer to join our team and help shape the tools of the future. You should be a motivated self-starter with experience partnering with engineering teams and shipping real products. In this role, you'll work closely with product, engineering, and research to have a meaningful impact on Runway's design direction and future. WHAT YOU’LL DO - Lead design projects, including new features and improvements to our mobile and web platforms - Produce, iterate, and prototype concepts for creative workflows - Collaborate closely with the engineering and product teams to suggest product and process improvements - Contribute to maintaining visual and user experience consistency across our products WHAT YOU’LL NEED - Experience designing flows, prototypes and high-fidelity UI's for web products and strong visual design skills - Understanding of modern web technologies, web interactions, and usability standards - Experience delivering and iterating fast in close collaboration with engineering, product, and data teams - Ability and flexibility to iterate fast and often - Comfortable picking up unfamiliar parts of the product rather than waiting to be assigned only what you already know - Knowledge and understanding of the creative tool space - Bonus points if you have experience with creating functional prototypes using AI tools (Claude Code, Cursor, etc.) - At Runway, it’s always a bonus if you have artistic and creative potential (particularly skills with video/audio editing, icon/typography design, Illustration, etc.) Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. WORKING AT RUNWAY Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator https://runwayml.com/world-simulator.html - GWM-1 https://runwayml.com/research/introducing-runway-gwm-1 - Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5 - General World Models https://runwayml.com/research/introducing-general-world-models - Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section - Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section - Runway Studios https://runwayml.com/studios We're excited to be recognized as a best place to work: Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024

Location: Remote Workplace: Remote We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. *Titles posted to our careers page are updated regularly to best advertise the role and expected seniority, but internally we have a flat titling system with two types of titles: one for individual contributors and one for people managers. ABOUT THE ROLE Open to hiring remote — we also have offices in New York, San Francisco, Seattle, London, Paris, and Tel Aviv. Runway is hiring a Detection & Response Engineer to own how we find and stop attacks against our infrastructure, our research environment and our products. Securing a company that trains and serves frontier video models is a different problem from securing a typical SaaS product. The environment includes research compute, large training datasets, a fast-moving build pipeline and engineers who work inside AI-assisted tooling every day. Each of those changes what an attack looks like and what you need to see to catch it. You'll join the Security team and build our detection and response program the way an engineer would: detections as code, response as automation, evidence as something you can query. This is a role with real ownership: you'll own the detection program end to end, from what we log to how quickly we close an incident. You'll report to the head of security, partner with engineers across platform and research, and shape how this function grows from here. WHAT YOU'LL DO - Own detection and response end to end: what we log, what we alert on, how we triage and how we recover - Write and tune detections as code across multiple cloud environments, Kubernetes, identity systems, endpoints and SaaS, and measure them on coverage and precision rather than alert volume - Lead incident response from the first alert through containment and forensics, then write the post-incident review people actually read - Build automation that takes toil out of triage, including enrichment, correlation, containment actions and evidence collection, and use LLM-based tooling where it holds up under audit - Monitor AI agents and developer tooling operating inside our environment, and turn that into concrete telemetry and controls - Partner with platform and research engineers so new systems ship with logging and response playbooks in place on day one - Run threat hunts and tabletop exercises against the parts of the environment that worry you most, and fix what you find - Turn incident and detection metrics into evidence for SOC 2, ISO 27001 and enterprise customer security reviews, working with our GRC team - Participate in an on-call rotation for security incidents WHAT YOU'LL NEED - Hands-on incident response experience: you've triaged live alerts, led investigations and written up what happened afterward - Experience building and tuning detections in a modern SIEM, ideally managed as code - Working knowledge of how attackers move through cloud and Kubernetes environments (IAM abuse, container escape, credential theft, supply chain compromise) and what that leaves behind in logs - Comfort writing Python, Typescript, Rust or another language to automate response work and connect security tools - Familiarity with at least one major cloud platform and with Kubernetes at the level of audit logs, RBAC and workload identity - Clear writing. Incident timelines, detection documentation and updates to leadership are all part of the job - Judgment about what to alert on, what to automate and when to wake someone up EVEN BETTER IF YOU HAVE - Experience monitoring GPU or HPC-style infrastructure, or research environments with large datasets - Experience building detections or guardrails for AI agents, LLM tooling or MCP servers - Cloud forensics experience: disk and memory acquisition, cloud audit trail reconstruction, chain of custody - Published open source detection content Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. WORKING AT RUNWAY Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator https://runwayml.com/world-simulator.html - GWM-1 https://runwayml.com/research/introducing-runway-gwm-1 - Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5 - General World Models https://runwayml.com/research/introducing-general-world-models - Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section - Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section - Runway Studios https://runwayml.com/studios We're excited to be recognized as a best place to work: Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024

Location: Remote Workplace: Remote We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. *Titles posted to our careers page are updated regularly to best advertise the role and expected seniority, but internally we have a flat titling system with two types of titles: one for individual contributors and one for people managers. ABOUT THE ROLE *Open to hiring remote — we also have offices in New York, San Francisco, Seattle, London, Paris, and Tel Aviv. Runway is hiring an Infrastructure Security Engineer to secure the platform our models are trained and served on. The role covers Kubernetes platform security, cloud identity and access, software supply chain, tenant isolation in the serving layer and the research infrastructure behind our models. Securing a company that trains and serves frontier video models is a different problem from securing a typical SaaS product. The environment includes research compute, large training datasets, a fast-moving build pipeline, and engineers who work inside AI-assisted tooling every day. Each of those changes what an attack looks like and what the platform has to enforce to stop it. This is a hands-on engineering role on the Security team. You'll write policy, tooling and infrastructure code, work in the platform team's repositories, and ship controls that hold up in production. WHAT YOU'LL DO - Design and ship security controls in our Kubernetes ecosystem: admission policy, RBAC, workload identity, network policy and runtime hardening across every cluster we run - Harden the software supply chain from dependency intake through build and deploy, including package firewalling, artifact signing and provenance, and admission controls that block what doesn't pass - Own cloud IAM and identity architecture: least-privilege roles, short-lived credentials and workload federation - Secure research infrastructure and training pipelines, including access to model weights and datasets, without slowing down the people using them - Threat model new platform components before they ship and turn the findings into concrete requirements the owning team can act on - Build guardrails for AI agents and developer tooling operating inside our infrastructure - Write infrastructure as code and policy as code, and treat security configuration with the same review and rollout discipline as any other change - Give the incident response team what they need when infrastructure is involved: fast answers about how a system works and what to shut off WHAT YOU'LL NEED - Hands-on experience securing Kubernetes in production: you've written admission policies, debugged RBAC and workload identity problems and understand how a cluster gets compromised - Working knowledge of cloud IAM and networking on at least one major cloud platform, including how identity federation and short-lived credentials actually work - Experience with infrastructure as code and GitOps-style deployment, and the habit of shipping security changes through the same pipeline as everything else - Comfort writing Python, Typescript, Rust or another language to build tooling, not just scripts - An understanding of software supply chain attacks and the controls that stop them: signing, provenance, SBOMs, admission enforcement - Clear writing. Design docs, threat models and explanations to engineers who don't work in security are all part of the job - Judgment about which controls to enforce, which to recommend and how to roll out a breaking change without breaking the company EVEN BETTER IF YOU HAVE - Experience securing GPU or HPC-style compute, training pipelines or research environments - Experience with policy engines and admission controllers (Kyverno, OPA Gatekeeper, Falco or similar) - Multi-tenant isolation design in a cloud environment: ABAC, scoped credentials, per-tenant boundaries - Experience producing security architecture evidence for SOC 2, ISO 27001 or other audits and customer assessments - Open source contributions or published work in cloud or Kubernetes security Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. WORKING AT RUNWAY Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator https://runwayml.com/world-simulator.html - GWM-1 https://runwayml.com/research/introducing-runway-gwm-1 - Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5 - General World Models https://runwayml.com/research/introducing-general-world-models - Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section - Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section - Runway Studios https://runwayml.com/studios We're excited to be recognized as a best place to work: Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024

Location: United States (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: Grafana Labs is looking for an Strategic Account Executive, Growth who will be responsible for prospecting and growing existing business across the West region . You will identify, nurture and close opportunities with existing customers. You will manage forecasts and track customer data. We're strong proponents of a consultative sales approach - learn about the customer's needs first before talking about our products. Your expertise will be critical in helping articulate the value of our products, work with the customer during the trial phase and hand off a strong relationship to our Customer Success team. What You’ll Be Doing: Identify new opportunities to expand Grafana usage within a set of current customers Meet and exceed individual quarterly and annual sales goals Manage all aspects of the sales process (prospecting, sales meetings, product demos, proofs of concept, proposals, negotiations and account management) Cultivate sales through outbound prospecting and inbound leads Be able to understand and convey the value of both Grafana Cloud and Grafana Enterprise Become an expert in managing your sales pipeline in Salesforce Manage quote creation, order processing, and day-to-day customer requests What Makes You a Great Fit: 5+ Years of Experience in Infrastructure Technology Sales Demonstrated history of consistent goal achievement in a highly competitive environment (top 10% performer) Energetic, upbeat, entrepreneurial, tenacious team player Adaptable and with demonstrable experience in high velocity technology companies Experience using Salesforce You will need to be an excellent communicator in all channels (in person, online, in writing) and able to form strong working relationships both in person and virtually Bonus Points For: Familiarity with open source technology is a significant advantage Experience using Command of the Message and MEDD(P)ICC is ideal Compensation & Rewards: In the United States, the OTE (On-Target Earnings) compensation range for this role is $32 0,000 - $340,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Remote; Seattle, WA; London; New York, NY; San Francisco, CA Workplace: Remote We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. *Titles posted to our careers page are updated regularly to best advertise the role and expected seniority, but internally we have a flat titling system with two types of titles: one for individual contributors and one for people managers. ABOUT THE ROLE Open to hiring remote across North America and London — we also have offices in NYC, San Francisco, Seattle, and London. We're building a tool that makes content creation easy and accessible for all types of creatives. Our users love it. Runway has an actively engaged and growing community of passionate artists and creators worldwide. And we're scaling the systems behind our support team so we can keep delivering delightful experiences as that community grows. We're looking for a Support Systems Engineer who ships production code, not tickets and specs: someone who takes a fix from proposal to merged PR themselves. This role reports directly to the Head of Customer Experience. WHAT YOU’LL DO - Own the AI support agent, our ticketing system and other Support tools end to end: authentication (JWT), response logic, routing, escalation paths and tone, tested in staging before it sees live traffic - Ship daily product changes that remove ticket volume. Recent example: extending automatic refund eligibility to one-click credit purchases, accidental upgrades and month-based proration on annual terms - Build and maintain internal CX tooling as real software, not one-offs: scripts, jobs, dashboards, admin surfaces - Run QA and evals with real test suites and pass/fail rubrics, plus monitoring and alerts for outages, bugs and volume spikes - Own releases: staged rollouts, a regression suite before every ship, clear rollback criteria, a writeup when something reaches production - Build the CX reporting the org runs on: volume, deflection, CSAT, reply and resolution time, escalation accuracy, agent spend. You own the correctness and availability of the queries. - Build and stage the guardrails on refunds, account changes and anything touching money or PII, including the audit trail - Keep the knowledge base accurate and structured for the agent to parse, and manage the handoff into the ticketing system - Keep the CX roadmap and the coverage model current, sequenced against priorities set by the Head of CX, so gaps show up before they bite - Run the day-to-day with our AI platform vendor: weekly working session, joint roadmap, issues filed with reproductions - Carry signal across teams: Product and Engineering on bugs and rollouts, Customer Education on self-serve, community on Discord and the forums, GTM and Analytics on routing and reporting WHAT YOU’LL NEED - 5+ years in Customer Experience, Support Engineering or Support Operations, with real time spent writing code - You ship production code in codebases you didn't write: read TypeScript, trace logic through someone else's service, put up a PR that survives review. Our stack is TypeScript and Node.js on AWS - Hands-on experience building and tuning AI or LLM-powered support workflows: prompt and context engineering, routing, escalation design, evals - SQL experience. You own the reporting, so you shouldn't be waiting on Analytics for it - Code-level experience with a billing or payments API: invoices, prorations, refunds. A large share of consumer tickets live here - Git, PR review, CI, staging and feature flags as your default way of working - Real QA and eval experience: you can define rubrics, build test suites and calibrate against what good looks like - Judgment about where a fix belongs, in code, in the agent or in the knowledge base - A track record carrying signal between support, product and other functions and turning it into action - Comfort managing your own work in a fast-moving environment, high ownership and high autonomy - Genuine interest in AI, creative tools or both WHAT SETS YOU APART The most successful person in this role treats the agent and the systems around it like a product they own. They watch where it fails, ship the fix and check whether it worked. They build reporting people actually use. And they show up with improvements no one asked for yet. FOR YOUR APPLICATION During our interview process, you'll have several chances to get acquainted with the Runway product and use all the features our team has built, and that starts now. As part of your application, instead of a cover letter, we ask that you try out the Runway product, specifically build a custom workflow. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. WORKING AT RUNWAY Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator https://runwayml.com/world-simulator.html - GWM-1 https://runwayml.com/research/introducing-runway-gwm-1 - Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5 - General World Models https://runwayml.com/research/introducing-general-world-models - Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section - Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section - Runway Studios https://runwayml.com/studios We're excited to be recognized as a best place to work: Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024