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Location: Oman PIPECARE is seeking Data Analyst to join our team in Oman, specializing in the oil and gas industry. PIPECARE provide complete Solutions to all aspects of all aspects of In Line- Solutions in the oil and gas industry and ensure pipeline integrity by providing highly accurate information for Maintenance and Repair Programs. Position Summary General role for the Data Analyst includes identification obstructions in the pipeline. It shall be noted that PIPECARE has Subsidiaries around the world and although Data Analyst reports to Data Analyst Team Leader of that Subsidiary and to the corporate Data Analyst Manager, the responsibility of the Data Analyst is to ensure that all tasks and projects related to local subsidiary are executed according to the plan, corporate standards and policy approved by the Corporate Office. Key Responsibilities & Authorities Checking and approving the tool performance during the PTT. Checking the data quality of ILI runs. Caliper Data Analysis. MFL Data Analysis. TFI Data Analysis. Checking and implementing dig verification tasks at sites and preparing relevant reports. Reviewing the software inter phase. Reviewing software user manuals. Preparing/Reviewing DAD quality documentation. To ensure accurate tool sensitivity values are provided to TM in Tool Checklist. To prepare a specific Run assessment report. To identify obstructions in the pipeline; to produce technically valid Preliminary / Final report (if applicable). To produce technically valid Preliminary / Final report. To inform HO-DAD about the results and/or to implement the results into the reports. To ensure that the coordinates are synchronized with the data. To alert the R&D regarding the software problems. To update the documentation. To produce updated standard quality procedures. To alert the DA Team Leader / DA Manager regarding the software problems. Execute all other tasks as requested by DA Team Leader or DA Manager and/or Executive Team within the assigned job role. Skills/Experience required. Bachelor’s degree in engineering/technology, OR related degree (preferred but not limited to GIS Field, petrochemical background, pipeline integrity). Prior certification as ILI ASNT-PQ L2, or L3 Data Analyst in one or more of the following in-line inspection technologies: UTWM, UTCD, EMAT; or the ability to become certified Experience in contacts with clients (report presentations, software trainings etc.) Ability to learn proprietary software platforms; proficiency in Microsoft based applications is a must Database development and implementation experience Process analysis, requirement / functional specification development experience Quality assurance of databases, reporting experience Experience of working on large, complex and multiple databases Proficient in using analytical tools and instruments for instance Excel, Microsoft Access, Minitab and SPSS High ability to work with numbers Strong written and verbal communication skills Analytical mind which is able to process information logically Professional level of English language.

Location: Zug, Switzerland Office Administrator Intern 12-Month Paid Internship |  Zug, Switzerland  |  Start Date: Per Agreement About PIPECARE Group PIPECARE Group is a global leader in pipeline inspection and integrity services, operating across 80+ countries in the oil and gas industry. Our Zug office serves as the European hub for our Group finance and administrative operations, and is home to a small, international, and dynamic team. Role Overview We are looking for a detail-oriented and proactive Office Administrator Intern with an accounting background to support our Zug team with day-to-day administrative and financial tasks. This is a 12-month internship offering real hands-on exposure to international finance and business operations in a fast-paced global company. Key Responsibilities Support daily office operations and general administration Organize, maintain, and update company records and documents Assist with invoice processing, expense reports, and basic bookkeeping Perform accurate data entry for financial and administrative records Support accounts payable and receivable processes Assist in reconciling financial records and preparing reports Coordinate meetings, schedules, and office communications Handle filing, scanning, and document archiving Assist with procurement and office supply management Ensure confidentiality and accuracy of all financial and company information Qualifications Bachelor's degree or currently pursuing studies in Accounting, Finance, Business Administration, or a related field German and English — both are required for this role Good working knowledge of Microsoft Office, particularly Excel and Word Strong attention to detail and organizational skills Comfortable working independently within a small international team Eligible to work in Switzerland Preferred Skills Experience with accounting software or ERP systems is a plus Strong analytical and problem-solving abilities Ability to manage multiple tasks and meet deadlines What We Offer Hands-on exposure to international finance and administrative operations A dynamic, multicultural working environment in a global company Practical experience in financial reporting, record management, and business operations Professional development in a structured and supportive team setting Location Zug, Switzerland.

Location: Zug, Switzerland PIPECARE Group of Companies is looking for a HR Administration Intern to join our team in Zug, Switzerland. By providing technology and service focused solutions to the international arena of the Oil and Gas industry, the PIPECARE Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 25 years. Industry/sector: Oil & Gas / In Line Inspection services. HR Administration Intern is responsible for providing administrative support to the Human Resources team by assisting with employee records, HR documentation, onboarding activities, training administration, and HR systems. This internship offers hands-on experience in HR operations while ensuring confidentiality, accuracy, and excellent internal customer service. Role Overview We are looking for a detail-oriented and proactive HR & Office Administration Intern to support our Zug team across human resources, office administration, and day-to-day financial administration. This 12-month paid internship offers real, hands-on exposure to international HR, finance, and business operations in a fast-paced global company. You will work closely with the HR and finance teams while ensuring confidentiality, accuracy, and excellent internal service. We are only considering the candidates who are based in Switzerland. Key Responsibilities: HR Administration: Assist with preparing employment letters, contracts, and HR documentation. Maintain and update employee personnel files (electronic and physical). Support the onboarding process by preparing new hire documentation and orientation materials. Assist with employee offboarding documentation and record archiving. Ensure HR records are complete, accurate, and properly filed. Respond to routine employee HR inquiries and support leave, attendance, and other HR administrative processes Prepare HR reports, spreadsheets, and administrative trackers, and support payroll preparation by compiling required documentation Assist with HR projects and process-improvement initiatives HR Operations Support: Respond to routine employee HR administration inquiries. Assist with leave, attendance, and other administrative processes. Prepare HR reports, spreadsheets, and administrative trackers. Support payroll preparation by compiling required HR documentation, as assigned. General Administrative Support: Organize HR files and maintain document confidentiality. Schedule meetings and prepare meeting minutes when required. Assist with HR projects and process improvement initiatives. Perform other administrative duties assigned by the HR team. Support daily office operations and general administration Coordinate meetings and schedules, prepare meeting minutes, and manage office communication Finance & Bookkeeping Support Assist with invoice processing, expense reports, and basic bookkeeping Perform accurate data entry for financial and administrative records Support accounts payable and receivable processes Assist in reconciling financial records and preparing reports Ensure confidentiality and accuracy of all HR, financial, and company information Qualifications: Currently pursuing or recently completed a Bachelor's degree in Human Resources, Business Administration, Management, or a related field. Strong organizational and administrative skills. High attention to detail and accuracy. Ability to handle confidential information professionally. Good communication and interpersonal skills. Proficiency in Microsoft Office (Word, Excel, PowerPoint). Willingness to learn HR processes and systems. Ability to manage multiple tasks and meet deadlines.

Location: Houston, TX, United States Job Title Shop & Field Technician - ILI Department Operations Location Houston, Texas Position Summary The general role for the shop and field technician is to ensure the proper preparation for and execution of fieldwork and coordination of the field activities. General responsibilities Comply always and fully with PIPECARE Group HSE requirements Be quality conscious (dynamic approach towards quality improvement and aim at getting things right first time) Maintain confidentiality, integrity and safeguard PIPECARE trade secrets Always respect and support fellow employees Respond to changes positively (technical advancements as well as organizational adaptations) Act in such a manner that PIPECARE’s reputation is highly respected Be results-oriented; alert others timely when a task may not produce the required result for PIPECARE’s final     product Follow PIPECARE’s Process Flow Charts and interact with other departments when required Assure timely and accurate reporting to PIPECARE Identify training requirements Job Functions, Responsibilities & Authorities Review and analyze project documentation, operation manuals, pigging procedures, and other related materials. Develop and maintain professional relationships with the client's field and project management teams, fostering positive working relations. Coordinate field activities between the PIPECARE team, other contractors, clients, and all involved parties. Assemble, prepare, pack, and transport ILI tools and auxiliary equipment to and from the project site. Calibrate, verify calibration, inspect, and test inspection equipment prior to mobilization. Conduct thorough pre- and post-run inspections of ILI tools to ensure proper functionality and adherence to operational standards. Complete tool preparation, checklists, project procedures, and job safety analysis documentation. Provide support and service during equipment setup, tool launching, and receiving Launch, track, and receive ILI tools, clean, and re-pack equipment after each run. Operate hand/power tools, hoists, forklifts, cranes, and other required equipment. Perform troubleshooting and repairs of ILI tools, AGMs, transmitters, receivers, and other related equipment. Verify the quality of ILI and AGM data, generate, review, and submit field and other reports in a timely manner. Disassemble, clean, and maintain cleaning, gauging, ILI, and other tools and equipment post-project. Promote and maintain a safe and professional work environment, executing fieldwork in a safe, effective, and efficient manner in line with PIPECARE QA/QC procedures and project timelines. Participate in training as needed and assist junior field technicians with their training and professional development. Conduct site and DGPs surveys in accordance with PIPECARE Group procedures and operational requirements. Maintain an organized inventory of spare parts, tools, and equipment necessary for seamless field operations. Document all maintenance activities to ensure detailed records for quality control and continuous process improvement. Exercise stop-work authority when encountering unsafe conditions or behaviors that may lead to incidents or accidents. Perform additional duties within the scope of the assigned role. Competency Requirements Competency Requirements: Communication: Facilitates two-way communication, promotes positive relationships with clients and colleagues, and proactively resolves conflicts. Oral Communication: Speaks clearly and persuasively, listens attentively, and responds effectively to questions and requests. Participates in meetings and demonstrates group presentation skills Written Communication: Writes clearly and concisely, presenting numerical data effectively. Character: Demonstrates integrity and ethical behavior in all work-related interactions. Models company values, respects diverse perspectives, and prioritizes job safety for oneself and others. Collaboration: Builds and maintains strong partnerships with clients, prospects, and staff at all levels, contributing to team and company success. Adaptable and responsive to change. Administrative Management: Manages administrative tasks to ensure quality and timeliness, including the preparation of accurate sales reports and data analysis for trend forecasting. Accountability Timely Project execution within the assigned job role Perform and complete the job successfully Submit all data and reports complete and in a timely manne Skills/ Experience Degree in Engineering (Mechanical or relevant) plus 3 years of operation planning experience Experience in Oil and Gas sector, preferably with ILI exposure Ability to lift, push, and pull heavy equipment and machinery. Standing, bending, and kneeling for extended periods. Good social skills with the ability to communicate clearly Manual dexterity and hand-eye coordination. Computer skills in Microsoft word, excel and outlook at an intermediate level Fluency in English, the language of the Territory is an advantage Ability to travel extensively in the US and globally Work Environment & Physical Requirements Ability to work in diverse environments, including outdoor field locations and controlled shop settings. Must be physically fit to lift heavy equipment, work in confined spaces, and perform tasks that require manual dexterity. Willingness to work flexible hours, including extended shifts, weekends, and travel assignments.

Location: Colombia Position Summary Pipecare is seeking an experienced, tenured and results-driven Sales Manager to join our sales team, specializing in the premium In-Line inspection industry. The ideal candidate will be responsible for developing and executing solution sales strategies to drive revenue growth, secure, establish and maintain key client relationships, and contribute to the overall success of our organization. Key Responsibilities 1. Sales Management: · Develop and implement effective sales solution strategies to achieve revenue targets and market share growth within the oil and gas pipeline transport segment. · Focus on relationship development, trust and solutioning associated with pipeline integrity management challenges. · Work with PIPECARE subject matter experts to solution for complex pipeline issues using PIPECARE premium tools. · Ensure PIPECARE is approved and on the bidding list annually for every active client and every bid/RFP program and one-off runs. · To work closely with pipeline integrity management engineers and provide them with PIPECARE reporting and associated support products. 2. Client Relationship Management: · Identify and cultivate relationships with key clients, understanding their requirements, and ensuring a high degree of satisfaction with our premium products and services. · Act as a primary point of contact for key accounts, addressing inquiries, resolving issues, and proactively providing solutions to complex operator challenges. 3. Market Analysis: · Stay abreast of industry trends, market conditions, and competitor activities to identify business opportunities and potential risks. · Work with our client base to develop and re-engineer solutions , ensuring a competitive edge in the ILI segment 4. Sales Planning and Execution: · Develop, justify and execute annual sales plans, including forecasting, budgeting, and monitoring performance against sales targets. · Collaborate with cross-functional teams, including marketing and operations, to ensure seamless execution of sales initiatives awarded. 5. Negotiation and Contract Management: · Lead negotiations with clients, ensuring mutually beneficial agreements that align with organizational goals. · Oversee contract management processes to ensure compliance and mitigate risks. 6. Team Collaboration: · Collaborate with internal teams to ensure effective communication and coordination, particularly with the technical and operations teams to align sales efforts with delivery capabilities. Competency Requirements Communication: Creates and encourages two-way communication opportunities; demonstrates and promotes positive prospects, client, and work relationships; proactively addresses and manages conflict and disputes; works to achieve constructive resolution. Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions and requests. Demonstrates group presentation skills, participates in meetings. Written Communication: Writes clearly and informatively, presents numerical data effectively. Character: Demonstrates unquestionable integrity in every aspect of work and dealing with others. Consistently models desired behaviors and values established by the company. Respects diversity of perspective in discussions and demonstrates an inclusive style. Demonstrates concerns for job safety for self and others. Collaboration: Effectively builds and maintains partnerships with clients, prospects, and staff at all levels across the company. Contributes to team and company success. Maintains flexibility and reacts to change appropriately. Administrative Management: Continuously manages administrative functions to ensure quality and timeliness, manages accurate and timely sales activity and performance reports, analyses report data to project trends and build forecasts. Qualification: Bachelor’s degree in business, Marketing, or a related field; MBA is a plus. Proven track record of success in Business Development roles within the oil and gas pipeline industry. In-depth knowledge of In-Line Inspection products, services, and market dynamics. Strong analytical and strategic thinking skills. Excellent communication, negotiation, and presentation skills. Ability to travel as needed. Experience: Minimum of 5 years of relevant In-Line Inspection sales experience Accountability Improve the organization’s market position. Achieve financial growth, gain share of wallet. Build key customer relationships, identifies business opportunities. Negotiate and close business deals and maintain extensive knowledge of current market conditions. General Responsibilities Comply always and fully with PIPECARE HSE requirements. Be quality conscious (dynamic approach towards quality improvement and aim at getting things right first time) Maintain confidentiality, integrity, and safeguard PIPECARE trade secrets. Respect and support fellow employees at all times. Respond to changes positively (technical advancements as well as organizational adaptations) Act in such a manner that PIPECARE’s reputation is highly respected. Be results-oriented; alert others timely when a task may not produce the required result for PIPECARE’s final product Follow PIPECARE’s Process Flow Charts and interact with other departments when required. Ensure timely and accurate reporting to PIPECARE. Identify training requirements Job Type: Full-time

Location: Houston, TX, United States Position Summary PIPECARE Group is seeking an experienced, tenured and results-driven Sales Manager to join our team in Houston, Texas, specializing in the premium In-Line inspection industry. The ideal candidate will be responsible for growing and executing solution sales strategies to drive revenue growth, secure, establish and maintain key client relationships, and contribute to the overall success of our organization. Key Responsibilities 1. Sales Management: Develop and implement effective sales solution strategies to achieve revenue targets and market share growth within the oil and gas pipeline transport segment. Focus on relationship development, trust and solutioning associated with pipeline integrity management challenges. Work with PIPECARE subject matter experts to solution for complex pipeline issues using PIPECARE premium tools. Ensure PIPECARE is approved and on the bidding list annually for every active client and every bid/RFP program and one-off runs. To work closely with pipeline integrity management engineers and provide them with PIPECARE reporting and associated support products. 2. Client Relationship Management: Identify and cultivate relationships with key clients, understanding their requirements, and ensuring a high degree of satisfaction with our premium products and services. Act as a primary point of contact for key accounts, addressing inquiries, resolving issues, and proactively providing solutions to complex operator challenges. 3. Market Analysis: Stay abreast of industry trends, market conditions, and competitor activities to identify business opportunities and potential risks. Work with our client base to develop and re-engineer solutions, ensuring a competitive edge in the ILI segment. 4. Sales Planning and Execution: Develop, justify and execute annual sales plans, including forecasting, budgeting, and monitoring performance against sales targets. Collaborate with cross-functional teams, including marketing and operations, to ensure seamless execution of sales initiatives awarded. 5. Negotiation and Contract Management: Lead negotiations with clients, ensuring mutually beneficial agreements that align with   organizational goals. Oversee contract management processes to ensure compliance and mitigate risks. 6. Team Collaboration: Collaborate with internal teams to ensure effective communication and coordination, particularly with the technical and operations teams to align sales efforts with delivery capabilities. Competency Requirements Communication : Creates and encourages two-way communication opportunities; demonstrates and promotes positive prospects, client, and work relationships; proactively addresses and manages conflict and disputes; works to achieve constructive resolution. Oral Communication : Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions and requests. Demonstrates group presentation skills, participates in meetings. Written Communication : Writes clearly and informatively, presents numerical data effectively. Character : Demonstrates unquestionable integrity in every aspect of work and dealing with others. Consistently models desired behaviors and values established by the company. Respects diversity of perspective in discussions and demonstrates an inclusive style. Demonstrates concerns for job safety for self and others. Collaboration : Effectively builds and maintains partnerships with clients, prospects, and staff at all levels across the company. Contributes to team and company success. Maintains flexibility and reacts to change appropriately. Administrative Management : Continuously manages administrative functions to ensure quality and timeliness, manages accurate and timely sales activity and performance reports, analyses report data to project trends and build forecasts. Qualification: Bachelor’s degree in business, Marketing, or a related field; MBA is a plus. Proven track record of success in sales roles within the oil and gas pipeline industry. In-depth knowledge of In-Line Inspection products, services, and market dynamics. Strong analytical and strategic thinking skills. Excellent communication, negotiation, and presentation skills. Ability to travel as needed. Experience: Minimum of 5 years of relevant In-Line Inspection sales experience. Accountability Improve the organization’s market position. Achieve financial growth, gain share of wallet. Build key customer relationships, identifies business opportunities. Negotiate and close business deals and maintain extensive knowledge of current market conditions. General Responsibilities Comply always and fully with PIPECARE HSE requirements. Safety First. Be quality conscious (dynamic approach towards quality improvement and aim at getting things right first time) Maintain confidentiality, integrity, and safeguard PIPECARE trade secrets. Respect and support fellow employees at all times. Respond to changes positively (technical advancements as well as organizational adaptations). Act in such a manner that PIPECARE’s reputation is highly respected. Be results-oriented; alert others timely when a task may not produce the required result for PIPECARE’s final product. Follow PIPECARE’s Process Flow Charts and interact with other departments when required. Ensure timely and accurate reporting to PIPECARE.

Location: Uttar Pradesh, Noida, India PIPECARE Group is looking for an experienced Chief Accountant - India & Far East based in Noida. By providing technology and service focused solutions to the international arena of the oil and gas industry, the PIPECARE Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 25 years. Core responsibilities P&L ownership and reporting P&L ownership. Own the India & Far East P&L number and report it to the Head of Finance on the Group calendar, independent of the regional General Manager. Close. Lead the monthly, quarterly and year-end close, delivering entity financial packs to the Group reporting calendar. Reporting and MIS. Prepare the region's Balance Sheet, Income Statement, Cash Flow and Statement of Equity, and the monthly MIS pack for the Head of Finance and Group CFO. One version of the truth. Act as an independent source of financial truth, cross-checking with the wider finance function and the Commercial Control Centre. Books, controls and compliance General ledger. Maintain the general ledger and balance sheet for all entities in scope, with every account reconciled and substantiated. Internal controls. Maintain financial policies and the internal control framework and enforce segregation of duties across creation, review and approval. India statutory and tax. Own GST, TDS/TCS, corporate income tax, tax audit, transfer-pricing filings and MCA / ROC filings under the Companies Act and support the pending India entity merger. Regional compliance. Monitor Far East compliance with the Group tax advisors and oversee the Americas compliance delivered by the US-qualified Senior Accountant; raise a monthly compliance report. Audit. Support the annual statutory and Group audits, resolving auditor queries with tax advisors and banks. Payments, AP and AR AP and AR ledgers. Hold the accounts payable and receivable ledgers within Finance for the region, overseeing invoicing, collections follow-up and head-office payment controls. Payment creation. Create the region's payments from the approved payment calendar and budget; Treasury arranges the funds and executes. Payroll. Oversee regional payroll, including leave salary, gratuity and final settlements, reviewing HR's payroll before disbursement. Banking and guarantees. Review bank guarantees, letters of credit and banking documents before submission, within the Group Bank Guarantee Procedure. Assets, ERP and team Fixed assets and inventory. Maintain the fixed asset register with correct capitalization and depreciation and verify physical inventory against the books, investigating variances. Project Haya (Odoo). Co-own the finance design, testing, migration and go-live readiness for Odoo in the region, then run the close in Odoo and drive automation of accounting workflows. Intercompany. Own intercompany reconciliations and cross-charges in line with the Group transfer-pricing policies, keeping the chart of accounts consistent across the five units. Team. Supervise, mentor and develop the 2 India-based reportees, setting workflows and reviewing outputs. Requirements Education. Chartered Accountant (ICAI) preferred; ACCA, CPA, CMA or equivalent also considered. An oil & gas, EPC or projects background is a strong advantage. Experience. At least 10 years in accounting, including time as a Chief Accountant, in a multi-entity or multi-country group, with a demonstrated record of owning a full accounting cycle and a regional P&L, not supporting one. Technical depth. Strong command of the monthly close, IFRS reporting, and India statutory and tax (GST, TDS, income tax, transfer pricing, Companies Act / ROC). Familiarity with Far East reporting; the ability to supervise a US-qualified accountant delivering the Americas is an advantage. Systems. Strong ERP and Excel skills. Odoo experience or an appetite to work through a new ERP implementation, is a distinct advantage. Leadership readiness. Ready to own a regional P&L and lead a small team to a disciplined, timely reporting standard. Essential Skills Accurate and disciplined, with the judgement to get details and timing right every time. Trustworthy with controls and mandates, and comfortable enforcing segregation of duties. Organized and calm under deadline pressure across multiple entities and currencies. Clear and professional in English, with auditors, banks and stakeholders alike. Proactive and commercially sharp, the kind of person who brings the Head of Finance the solution, not just the problem.

Location: United Arab Emirates PipeCare Group is looking for an experienced Project Manager to oversee in line inspection projects. By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping the customers ensure the integrity of their pipeline and facility assets for over 20 years. The general role for Project Manager includes managing the PipeCare operational projects in Middle East. PipeCare operational projects involve (but not limited) the mobilization of the resource to the Oil & Gas fields, servicing the Oil & Gas pipelines, arranging field surveys and field verifications, demobilization of equipment upon completion and Reporting. The candidate will lead a project team, producing, executing and controlling the project budget. The Project Manager is responsible to deliver the project in accordance with the contractual Scope of Work, on time, on budget and achieve customer satisfaction. Key Responsibilities & Authorities Contract review; Planning and coordination of activities; Ensuring all project related info is entered in ERP; Plan internal and external KOM; Place all necessary requests and check with RM on resource; Review assigned budget from sales; Request site assessment; Request RM, TM, Log(supply chain) & DA for their services and agree on dates (Handshake); Request Task to RM; Request Task to TM; Request Task to LOG; Request Task to DA; Create Purchase requisitions when required; Job Safety Analysis; Have a briefing meeting with relevant parties when required internally; Obtain written approvals from customers prior to run & have focal point identified from customer side prior to mobilization; Communicate regularly with the field teams; Realization of field activities; Demobilization activities; Payment milestones /Invoicing; Follow up on Invoice approvals; Responsible for upselling and cross selling; Ensure tool/MP rent is paid on time; Prepare and participate in commercial project review meeting Requirements Skills/Experience: •     Bachelor’s Degree in Engineering (Mechanical or relevant). •     Valid PMP certificate (is a must). •     Min 5 years of operation planning experience in the role of Project Manager with prior exposure to the UAE and ADNOC •     Experience in Oil and Gas sector or EPC contracting, preferably with ILI exposure •     Computer skills in Microsoft Office and PM software at an intermediate level. •     Fluency in English. •     Ability to travel extensively. Accountability •     Timely Project execution •     Project Manpower control •     Safety in all places to be ensured at site •     Timely reports submission

Location: Uttar Pradesh, Noida, India Purpose of the role This role delivers the accounting for the Americas from India. It is a US-qualified seat, created to build proper US accounting capability within the Group's India finance delivery center. In its first year the role also carries the closure accounting for the South and North American entities being wound down, Colombia, Mexico and Canada. It is therefore both a forward-looking build and a clean-up of the Americas estate. The role is India-based and permanent in India. It reports the Americas numbers to the Head of Finance, with a dotted line to the Chief Accountant, India & Far East, who supervises the India delivery team. The reporting of the Americas results sits with Finance and is independent of any regional operating manager. Core responsibilities US accounting and reporting US GAAP. Own the US books under US GAAP, including the monthly close, the general ledger and all balance-sheet reconciliations for the US entity. Reporting. Prepare the US Balance Sheet, Income Statement and Cash Flow, and convert or bridge to IFRS for Group consolidation on the reporting calendar. Consolidation input. Deliver the Americas reporting pack to the Chief Accountant, India & Far East and the Head of Finance, with intercompany balances reconciled for Group consolidation. One version of the truth. Act as a reliable, independent source for the Americas numbers, cross-checking with the wider finance function and the Commercial Control Centre. US tax and compliance Federal and state tax. Coordinate US federal and state tax filings, sales-and-use tax and franchise tax with the Group's US tax advisors and maintain the compliance calendar for the region. Payroll and reporting. Oversee US payroll processing and related filings with the external provider, reviewing before disbursement. Audit. Support the Group audit for the Americas, resolving auditor queries with tax advisors and banks. Payments, AP and AR AP and AR ledgers. Maintain the Americas accounts payable and receivable ledgers within Finance, overseeing invoicing, collections follow-up and payment controls. Payment creation. Create Americas payments from the approved payment calendar and budget; Treasury arranges the funds and executes, so no one creates, approves and executes the same payment. Requirements Qualification. US-qualified accountant: CPA, or a qualified accountant (CA / ACCA) with demonstrable, hands-on US GAAP and US tax experience. This is a non-negotiable requirement of the role. Experience. At least 6 to 8 years in accounting, including direct responsibility for US books under US GAAP, ideally within a multi-entity or multinational group. Experience of entity liquidation or closure accounting is an advantage given the year-one scope. Technical depth. Strong command of US GAAP, the US federal and state tax landscape, and the monthly close. Ability to bridge US GAAP to IFRS for Group consolidation. Familiarity with multi-currency accounting. Systems. Strong ERP and Excel skills. Odoo experience or an appetite to work through a new ERP implementation, is a distinct advantage. Working pattern. Comfortable delivering US accounting remotely from India, including a willingness to overlap with US business hours as needed for close and audit. English. Clear and professional in English, with auditors, tax advisors and banks alike. Proactive and commercially aware , the kind of person who brings the solution, not just the problem.

Location: Metro Manila, Philippines Bookkeeper / CPA (US or AU Accounting) We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios. NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL. We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms. Type: Flexible (Part-Time and Full-Time opportunities available) Schedule: US or AEST business hours Location: Fully Remote Engagement: Independent Contractor Rate: Competitive USD hourly/monthly rates (scaled to experience and commitment) Start Date: ASAP / Rolling Placement What You'll Be Doing: Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support. Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers. Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients. Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe). Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities. Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards. Who You Are: Proven track record working with foreign accounts—specifically US or Australian (AU) clients . Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA). Advanced hands-on proficiency with QuickBooks Online and/or Xero . Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers. Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently. Nice-to-Haves Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations. Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services. Proficiency with remote collaboration tools (Slack, Google Workspace, Asana). Recruitment Process: Initial Interview (HR/Recruiter) Test Assignment Final Interview (Client)

Location: Cape Town, South Africa Bookkeeper / CPA (US or AU Accounting) We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios. NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL. We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms. Type: Flexible (Part-Time and Full-Time opportunities available) Schedule: US or AEST business hours Location: Fully Remote Engagement: Independent Contractor Rate: Competitive USD hourly/monthly rates (scaled to experience and commitment) Start Date: ASAP / Rolling Placement What You'll Be Doing: Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support. Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers. Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients. Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe). Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities. Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards. Who You Are: Proven track record working with foreign accounts—specifically US or Australian (AU) clients . Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA). Advanced hands-on proficiency with QuickBooks Online and/or Xero . Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers. Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently. Nice-to-Haves Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations. Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services. Proficiency with remote collaboration tools (Slack, Google Workspace, Asana). Recruitment Process: Initial Interview (HR/Recruiter) Test Assignment Final Interview (Client)

Location: Buenos Aires, Argentina Bookkeeper / CPA (US or AU Accounting) We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios. NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL. We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms. Type: Flexible (Part-Time and Full-Time opportunities available) Schedule: US or AEST business hours Location: Fully Remote Engagement: Independent Contractor Rate: Competitive USD hourly/monthly rates (scaled to experience and commitment) Start Date: ASAP / Rolling Placement What You'll Be Doing: Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support. Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers. Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients. Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe). Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities. Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards. Who You Are: Proven track record working with foreign accounts—specifically US or Australian (AU) clients . Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA). Advanced hands-on proficiency with QuickBooks Online and/or Xero . Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers. Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently. Nice-to-Haves Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations. Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services. Proficiency with remote collaboration tools (Slack, Google Workspace, Asana). Recruitment Process: Initial Interview (HR/Recruiter) Test Assignment Final Interview (Client)

Location: Bogotá, Colombia Bookkeeper / CPA (US or AU Accounting) We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios. NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL. We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms. Type: Flexible (Part-Time and Full-Time opportunities available) Schedule: US or AEST business hours Location: Fully Remote Engagement: Independent Contractor Rate: Competitive USD hourly/monthly rates (scaled to experience and commitment) Start Date: ASAP / Rolling Placement What You'll Be Doing: Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support. Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers. Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients. Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe). Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities. Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards. Who You Are: Proven track record working with foreign accounts—specifically US or Australian (AU) clients . Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA). Advanced hands-on proficiency with QuickBooks Online and/or Xero . Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers. Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently. Nice-to-Haves Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations. Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services. Proficiency with remote collaboration tools (Slack, Google Workspace, Asana). Recruitment Process: Initial Interview (HR/Recruiter) Test Assignment Final Interview (Client)

Location: Brasilia, Brazil Bookkeeper / CPA (US or AU Accounting) We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios. NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL. We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms. Type: Flexible (Part-Time and Full-Time opportunities available) Schedule: US or AEST business hours Location: Fully Remote Engagement: Independent Contractor Rate: Competitive USD hourly/monthly rates (scaled to experience and commitment) Start Date: ASAP / Rolling Placement What You'll Be Doing: Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support. Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers. Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients. Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe). Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities. Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards. Who You Are: Proven track record working with foreign accounts—specifically US or Australian (AU) clients . Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA). Advanced hands-on proficiency with QuickBooks Online and/or Xero . Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers. Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently. Nice-to-Haves Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations. Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services. Proficiency with remote collaboration tools (Slack, Google Workspace, Asana). Recruitment Process: Initial Interview (HR/Recruiter) Test Assignment Final Interview (Client)

Location: Caracas, Venezuela Bookkeeper / CPA (US or AU Accounting) We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios. NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL. We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms. Type: Flexible (Part-Time and Full-Time opportunities available) Schedule: US or AEST business hours Location: Fully Remote Engagement: Independent Contractor Rate: Competitive USD hourly/monthly rates (scaled to experience and commitment) Start Date: ASAP / Rolling Placement What You'll Be Doing: Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support. Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers. Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients. Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe). Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities. Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards. Who You Are: Proven track record working with foreign accounts—specifically US or Australian (AU) clients . Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA). Advanced hands-on proficiency with QuickBooks Online and/or Xero . Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers. Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently. Nice-to-Haves Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations. Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services. Proficiency with remote collaboration tools (Slack, Google Workspace, Asana). Recruitment Process: Initial Interview (HR/Recruiter) Test Assignment Final Interview (Client)

Location: Metro Manila, Philippines About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Location: Cape Town, South Africa About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Location: Bogotá, Colombia Bookkeeper / CPA (US or AU Accounting) We are building a select talent pool of highly qualified Bookkeepers, CPAs, and Accounting Specialists to match with growing international accounting and finance firms. In this role, you will work directly with overseas accounting practices to expand their in-house capacity and support their existing client portfolios. NOTE: THIS IS AN APPLICATION FOR OUR TALENT POOL. We are actively building a pipeline of qualified accounting professionals. By applying, your profile will be vetted and pre-qualified so we can rapidly match you with incoming US or AU accounting firms. Type: Flexible (Part-Time and Full-Time opportunities available) Schedule: US or AEST business hours Location: Fully Remote Engagement: Independent Contractor Rate: Competitive USD hourly/monthly rates (scaled to experience and commitment) Start Date: ASAP / Rolling Placement What You'll Be Doing: Integrate directly into offshore accounting and finance teams to provide dedicated capacity and operational support. Manage day-to-day books across multiple client accounts using platforms like QuickBooks Online or Xero, categorizing expenses, clearing backlogs, and maintaining up-to-date general ledgers. Generate and issue invoices, track incoming payments, manage retainer billing, handle vendor bill payments, and issue reminders on behalf of firm clients. Process international transactions and manage funds using multi-currency payment platforms (e.g., Airwallex, Wise, Stripe). Prepare clean monthly, quarterly, and year-end financial statements (Profit & Loss, Balance Sheets, Cash Flow reports) across various client entities. Assist firm teams with tax filing prep and compliance alignment specific to US (IRS/GAAP) or Australian (ATO/BAS) standards. Who You Are: Proven track record working with foreign accounts—specifically US or Australian (AU) clients . Background as a Bookkeeper, Accounting Specialist, or Certified Public Accountant (CPA). Advanced hands-on proficiency with QuickBooks Online and/or Xero . Practical experience handling multi-currency platforms (Airwallex, Wise) and international bank transfers. Flawless written and spoken English skills, meticulous attention to detail, and comfort managing remote workflows independently. Nice-to-Haves Familiarity with US GAAP/IRS guidelines or Australian BAS/GST tax regulations. Experience in specialized niches like e-commerce, creative industries, SaaS, or professional services. Proficiency with remote collaboration tools (Slack, Google Workspace, Asana). Recruitment Process: Initial Interview (HR/Recruiter) Test Assignment Final Interview (Client)