Вакансии

Задачи: — Обеспечивать надёжность и доступность сервисов на bare metal с Kubernetes поверх железа — Строить и поддерживать observability (Prometheus, Grafana, Loki): метрики, дашборды, алерты, SLO/SLI — Реагировать на инциденты, проводить post-mortem и устранять причины, а не симптомы — Тюнить PostgreSQL и другие БД под продакшен-нагрузку, искать боттлнеки — Поддерживать CI/CD (GHES, ArgoCD), снижать время и риск деплоев — Сетевая инфраструктура: маршрутизация, сегментация, балансировка нагрузки, безопасность — On-premise и air-gapped поставки (~10%) — Capacity planning и работа над снижением toil — Безопасность, которая не тормозит команду — Взаимодействие с командой разработки и инженерами клиентов Требования: — Глубокий опыт bare metal — без облачных абстракций — Понимание внутреннего устройства Kubernetes, а не только манифестов — Опыт устранения продакшен-инцидентов под давлением, умение быстро находить root cause — Тюнинг БД под нагрузкой (приоритет — PostgreSQL) — Опыт построения observability и систем алертинга с нуля — Опыт on-prem и air-gapped развёртываний — Сети: L2/L3, routing, firewall, VPN — Продакшен Linux troubleshooting — Подход security-mindset с балансом на скорость доставки — Высокая автономность при работе с незнакомым стеком — Видение инфраструктуры за пределами текущей задачи — Английский B2+ Будет плюсом: — Опыт с GPU-кластерами для AI — Ceph/ZFS/распределённые хранилища — Опыт hardening/compliance для гос. заказчиков — Air-gap CI/CD Не ищем: — YAML-инженеров, которые только применяют готовые манифесты. Нужен человек, который понимает, что происходит под капотом — и готов первым встать ночью, если что-то упало.

Location: UK, London; US, Boston, MA Workplace: OnSite Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further. ABOUT THE ROLE We are seeking a Principal Product Cybersecurity Assurance Engineer with deep expertise in product security, threat modelling, and risk assurance for highly regulated electromechanical systems. In this role, you will lead the delivery of product cybersecurity across Humanoid's HMND 01 platform family — the Alpha Wheeled industrial robot and the Alpha Bipedal home robot — both powered by our KinetIQ VLM/VLA-based AI framework. Working alongside product, firmware, autonomy, and hardware teams as part of the Systems Engineering and Architecture Team, you will define and maintain the cybersecurity assurance strategy for all product security activities from first concept through post-market deployment. Security at Humanoid is an engineering discipline inseparable from functional safety and central to our mission of creating the world's most reliable, commercially scalable, and safe humanoid robots. To excel in this position, you must demonstrate the authority to influence security architecture decisions across complex, cross-functional programmes, the rigour to build defensible security cases for novel cyber-physical systems, and the leadership to grow and guide a cross team of security engineers operating at the frontier of robotics. WHAT YOU'LL DO - Team Leadership & Product Security Delivery - Lead and develop a cross-functional team of security engineers, maintaining accountability for the delivery of product security services within product teams throughout the HMND 01 development lifecycle. - Define product security requirements and advise development teams on suitable implementation standards, techniques, and toolchains for embedded and AI-enabled robotic systems. - Partner with cross-functional teams to develop security protocols, tools, and processes that keep HMND 01 technologies ahead of emerging threats — including attack surfaces specific to the KinetIQ AI inference pipeline and cloud-to-robot communication architecture. - Own and maintain key security artefacts for audit-ready cybersecurity documentation including Security Management Plans, Threat Analysis and Risk Assessment (TARA) reports, Risk Assessments, and Remediation Action Plans across both platforms. Security Assurance & Certification - Drive security assurance through the full product lifecycle, ensuring every HMND 01 design is robust, compliant, and resilient. Contribute to the continual improvement of security engineering capability across the organisation. - Ensure compliance with cybersecurity obligations under the EU Machinery Regulation 2023/1230 where cyber controls intersect with safety-critical functions and compliance to IEC 62443 (for industrial/OT product security), and the EU Cyber Resilience Act. - Provide independent Information Assurance (IA) reviews and risk assessments on complex, high-impact projects — with particular focus on cyber-physical systems where a digital compromise could result in physical harm to operators or end users. - Review and provide guidance on security risk assessments, risk mitigation plans, mitigation gap analysis, and security management documentation in support of system cybersecurity certification. Incident Response & Lifecycle Security - Establish and maintain a Product Security Incident Response (PSIR) process, encompassing coordinated vulnerability disclosure, patch deployment pipelines, and post-field incident analysis. - Define and oversee security monitoring requirements for deployed fleets, ensuring field data feeds back into risk files and security artefacts in line with post-market surveillance obligations. Commercial & Bid Support - Support the production of work package descriptions and cost estimates for product bids, services, and proposals that include product security scope. - Represent Humanoid's security posture in customer and partner engagements, including regulatory consultations and certification body interactions. WHAT WE'RE LOOKING FOR - Proven, hands-on experience with ISO 27001/27004/27005 and the NIST Risk Management Framework (RMF), applied to regulated hardware or embedded product programmes. - Experience owning a security risk management system for highly regulated, safety-critical products — with background drawn from automotive, commercial vehicle, or industrial automation environments. - Working knowledge of IEC 62443, with the ability to adapt ISO/SAE 21434 lifecycle methodologies to robotic or electromechanical product context. - Solid understanding of engineering development lifecycles and how the product cybersecurity specialism aligns with systems engineering, functional safety, and hardware/software co-development. - Ability to interpret Penetration Test reports and author Remediation Action Plans that address identified vulnerabilities in a structured, risk-prioritised manner. - Clear, structured communication skills — able to articulate complex security risk arguments to both technical engineers and executive stakeholders with equal confidence. Preferred: - Familiarity with Threat Analysis and Risk Assessment (TARA) or equivalent threat modelling methodologies (STRIDE, PASTA) applied to embedded or OT/IT convergent systems. - Understanding of secure-by-design principles for AI/ML-enabled systems, including securing inference pipelines, model integrity, and cloud-to-edge communication paths. - Exposure to CAN bus, Ethernet backbone, or wireless interface security in mobile, vehicular, or robotic systems. - Experience contributing to or establishing a Product Security Incident Response (PSIRT) process or coordinated vulnerability disclosure programme. - Knowledge of UL 4600, UL 3300, or ISO 13482 and an appreciation of how cybersecurity evidence integrates into safety case arguments. - Prior engagement with certification bodies (TUV, UL, BSI) or standards development organisations (ISO TC 184, IEC TC 65, SAE, IEEE RAS). WHAT WE OFFER - Competitive equity: stock options with meaningful upside as we scale. - 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown). - Private healthcare, including virtual and in-person care. - Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings. - Free daily breakfast, catered lunch, and snacks in-office. - Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics. - Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.

Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Location: Seoul About the Role Cloudflare’s Forward Deployed Engineer (FDE) program (Or Professional Services Engineer) provides customers with a dedicated, hands-on technical expert embedded directly within their environment. This is not a traditional support or purely advisory engagement—it is a staff-augmentation model where you act as an extension of the customer’s team, taking the lead in managing, optimizing, and evolving their Cloudflare solutions. As a Forward Deployed Engineer, you are a recognized subject-matter expert in your specialization and a trusted advisor to both the customer and Cloudflare leadership. You will own the most complex, high-stakes customer engagements, and contribute to the evolution of Cloudflare's service methodologies and offerings. You operate with a high degree of autonomy, make architectural decisions that impact mission-critical infrastructure, and partner with executive stakeholders to align technical outcomes with business objectives. This role is ideal for senior technologists who have a proven track record of owning end-to-end customer transformations, leading through influence, and scaling expertise across teams. What You Will Do Embed & Integrate Become a trusted, embedded member of the customer’s technical team, operating within their tools, processes, and change-management frameworks. Follow the customer’s change-management process for all hands-on modifications, ensuring risk mitigation and operational continuity. Hands-On Execution Design, configure, and optimize Cloudflare solutions directly within the customer environment. Implement changes, build prototypes, develop automation scripts, and troubleshoot issues in real time. Strategic Advisory & Architecture Provide proactive architectural guidance, roadmap alignment, and best-practice recommendations. Produce Solution Designs, HLDs, LLDs, databuilds, procedures, test plans, deployment plans, migration plans, as-builts, and other artifacts necessary for delivery and smooth handoff. Workshops & Knowledge Transfer Lead technical workshops, knowledge-transfer sessions, and special-event preparation (e.g., product launches, traffic events, security drills, quarterly business reviews). Ensure continuity by documenting decisions, runbooks, and configurations in the customer’s collaborative workspace. Customer Advocacy & Liaison Act as the voice of the customer within Cloudflare, surfacing product gaps, feature requests, and escalation items to Engineering, Support, and Product. Partner closely with the Account Executive, Solutions Engineer, Customer Success Manager, Delivery Leaders and other stakeholders to align on account strategy and expansion opportunities. Experience & Skills Core Requirements 15+ years of experience in a customer-facing technical role. Recognized Expertise in one of the following focus areas with a proven track record of leading complex, enterprise-scale engagements: Applications — Advanced tuning of WAF, Bot Management, API Gateway, DDoS protection, Rate Limiting, and performance optimization for global web properties. Experience designing security architectures for large-scale, multi-zone deployments. Network — Hands-on management of Magic Transit, BYOIP, complex L3/L4 routing, DDoS resilience, and low-latency global connectivity design. Experience with network transformations and MPLS/SD-WAN migrations. Leadership & Mentorship — Demonstrated experience mentoring junior team members, leading technical workshops, and contributing to the development of service methodologies, best practices, and reusable assets. Strong Networking Foundation — Expert-level understanding of the OSI model, TCP/IP, TLS, DNS, and HTTP. Hands-On Technical Skills — Demonstrated ability to implement, configure, and troubleshoot complex solutions. Experience with infrastructure-as-code tools (e.g., Terraform) and scripting (e.g., Python, JavaScript, Bash) is highly desirable. Project & Program Management — Ability to manage multiple competing priorities, work to deadlines, and deliver results in ambiguous or fast-moving environments. Experience scoping and estimating complex engagements. Communication & Executive Presence — Exceptional verbal and written communication skills. Ability to translate complex technical concepts for both technical and executive audience Regional Experience — Experience working with enterprise customers in APJC, ideally within Korea. Understanding of regional compliance requirements, business culture, and technical ecosystems. Preferred Qualifications Experience in heavily regulated industries (Public Sector, Financial Services, Healthcare) or complex legacy-migration environments. Relevant industry certifications: CISSP, CCIE, AWS, GCP, Azure certifications, or equivalent. Familiarity with Agile methodologies and enterprise change-management processes. Prior experience with Cloudflare’s product suite and edge-network ecosystem. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Location: Prague, Czechia D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Tasks and Responsibilities Support of IT tools for end-users & IT project owners Act as liaison between the client and/or appropriate resolver teams Create / Manage our IT platforms on behalf of user and appropriate resolver teams Providing initial response time to the requester using the predetermined process & SLA. Perform fault isolation in support of clients escalating as required. Use collaboration technologies such as Microsoft Teams, Webcasting, etc. Escalation of tickets to other Support teams when necessary, On-site Incident and Request resolution, ticket closure. Report customer feedback and potential product requests Help create technical documentation and manuals Requirements 2+ years of experience in Service Desk / IT support centre / 1st/2nd line support Working knowledge of office automation products and generally used SW Hands-on experience with Windows/Linux/Mac OS environments Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude with good communication skills Fluent English & Czech or Slovak (spoken & written); German is a plus Candidates must declare Criminal record extract not older than three months Benefits Broad range of activities, tasks, and projects Flexible working conditions Minimum 5 weeks of vacation Paid sick days Meal vouchers Vouchers (B-day voucher, wedding, and new born surprise) Contributions to wellness programs (multisport card) Fishing for Friends program – our referral program Refreshments in the D-ploy office Further development and professional advancement Friendly and international working environment Company-sponsored events Competitive salary and various benefits Is IT in your DNA?

Location: Remote - International Workplace: Remote ABOUT SOMNIA The Somnia Foundation, backed by Improbable, specialises in building and operating high-performance decentralised technology. Its EVM L1, launched in 2025, has been benchmarked as the fastest on the planet: at over 1 million ERC-20 transactions per second. At Somnia you'll be working alongside a talented team working across the core blockchain along with novel protocols leveraging its capabilities: - Somnia Agents adding the ability for smart contracts to leverage the latest open-source LLMs and interact with the outside world via headless browsers, powered by on-chain deterministic LLM inference and a decentralised network of agent runners - Prophecy an information oracle that can combine parsing of public websites and public data sources into decentralised, auditable attestations about the real world, powering prediction markets, forecasting and new types of financial systems - DreamDEX a high-performance DEX with a fully on-chain CLOB leveraging on Somnia's core capabilities, targeting centralised exchange characteristics - Somnia L1 continued work on the high-performance EVM L1, including working on MEV resistance, privacy, automatic gas sponsorship and 'reactivity' where smart contracts can autonomously invoke themselves based on specific timing or event criteria     ABOUT THE ROLE We're looking for a Senior Infrastructure Engineer to build and run Somnia's key backend services: the L1 and node fleet, RPC and indexing layers, product backends, and developer-facing services teams depend on. An SRE-minded role: you make reliability measurable, rollouts safe, and infrastructure repeatable, so every team can move fast without breaking things. You treat infrastructure as a product: automate relentlessly, measure everything, and leverage AI to accelerate development, operations, and incident response. KEY RESPONSIBILITIES - Define and maintain SLOs, SLIs, and error budgets, plus the observability—metrics, logs, traces and alerts—that catches regressions before users do. - Build repeatable, self-service infrastructure through infrastructure-as-code, CI/CD and golden paths so teams can provision, deploy and recover without reinventing the wheel. - Own rollouts end-to-end—progressive delivery, canaries, safe migrations and clean rollbacks. - Operate the systems behind Somnia's nodes, validators, RPC and indexing, tuning for performance and cost across regions. - Lead incident response and on-call, run blameless postmortems, and continuously harden the platform. - Partner with product and protocol teams to design and operate production-ready services. You'll rotate between embedding with engineering teams and building the shared platform, tooling and operational standards that underpin the wider organisation.   REQUIREMENTS MUST HAVE - Strong experience operating production infrastructure at scale (cloud and/or bare metal), with deep Linux fundamentals. - Experience with infrastructure-as-code such as Terraform or Pulumi, alongside configuration management. - Experience running containers and orchestration platforms (Docker, Kubernetes) in production. - Strong programming skills, ideally in Go and/or TypeScript, for building automation and internal tooling. - Experience with observability stacks (Prometheus, Grafana, OpenTelemetry or equivalents). - Experience operating and monitoring distributed systems, including capacity planning and performance tuning. - Comfortable operating in high-stakes production environments and responding to incidents. - Genuine interest in crypto and on-chain systems. NICE TO HAVE - Experience operating blockchain node infrastructure (validators, RPC, archive nodes) for an L1/L2. - Experience with high-performance networking, low-latency systems or load balancing at scale. - Multi-region and geo-distributed deployments with failover strategies. - Security and key management (HSMs, secrets management, hardening). - EVM tooling and the wider Web3 infrastructure ecosystem.   WHAT SUCCESS LOOKS LIKE - Engineers can deploy safely and frequently with confidence. - Platform reliability is measurable, with well-defined SLOs and continuously improving service health. - Infrastructure is automated, repeatable and increasingly self-service. - Incidents become less frequent, easier to diagnose and faster to resolve. - Product teams spend more time shipping features and less time managing infrastructure.   HOW WE WORK - Agent maximalists: We are strong believers in agentic tooling being a massive accelerant to velocity beyond vibe coding prototypes: from equipping engineers with the latest tools through to agentic harnesses for security testing and end-to-end shipping fixes and small features. - Ownership and autonomy: A lean team that optimises for individual impact and velocity. Engineers own features end-to-end, from idea to production, and are trusted to make the call to ship. - Outcome-oriented: We take on hard technical problems, but the tech is always a means to an end. What matters is what ships and the impact it has, not cleverness for its own sake. - Best tool for the job: We solve interesting problems in the simplest way possible. Mostly TypeScript for full-stack apps, C++ for high-performance systems, Go for infrastructure services and Solidity for smart contracts.

Location: Bengaluru, India We are seeking a Gemini Enterprise, Agent Platform and Google Workspace Deployment Lead to join our Cloud Operations Hub. This is a unique hybrid role with a distinct 50/50 split in focus. This is a unique role for an extremely innovative AI expert. DataArt will provide the environment to test, deploy and scale Agents while also allowing you to fully engage with clients and help accelerate the GE adoption. 50% Internal Optimization: Serving as our internal champion for Gemini Enterprise & Agent Platform and integration with GWS, automating administrative workflows, and managing our cloud ecosystem. 50% Client Delivery: Partnering with clients to deliver Gemini Enterprise solutions, driving GCP automation, and guiding them through modern cloud transformation initiatives. This project focuses on building and optimizing a modern Google Cloud ecosystem that combines internal cloud operations with client facing AI driven solutions. You will contribute to deploying and scaling Gemini Enterprise adoption, automation workflows, and cloud transformation initiatives across multiple environments. Gemini Enterprise Delivery: Lead the deployment and enablement of Gemini Enterprise for clients, helping them integrate GenAI capabilities into their workflows and Google Workspace environments. Cloud Transformation: Consult with clients to architect, automate, and optimize their GCP infrastructure, aligning their setups with modern cloud-native best practices. Automation Engineering: Build automated workflows for clients to streamline GCP project creation, billing configurations, and resource management. Client Enablement: Act as a technical subject matter expert, conducting workshops or creating documentation to help client teams adopt Gemini Enterprise and advanced GCP features. Workspace & Gemini Administration: Manage internal Gemini Enterprise and Google Workspace environments, including access controls, license allocation, and utilization auditing. Identity & Access Management (IAM): Configure and maintain secure IAM roles, OAuth consent screens, and API credentials following the principle of least privilege. Workflow Automation: Develop and maintain automated scripts to handle employee lifecycle events (onboarding/offboarding), license monitoring, and group-based provisioning. Ecosystem Integration: Monitor and optimize synchronization between Microsoft Entra ID and Google Workspace; integrate automation into Jira Helpdesk workflows to process requests automatically. Financial Operations (FinOps): Implement internal GCP cost controls, setting up budgets, alerts, and cost-monitoring dashboards. Google Cloud Expertise: Strong hands-on experience with GCP (Project hierarchy, folder structures, billing, API enablement) and advanced Google Workspace and administration. Gemini Enterprise Knowledge: Familiarity with deploying, managing, and driving adoption for Gemini Enterprise features (or similar enterprise-level GenAI suites). Client-Facing Skills: Proven ability to interface with clients, understand their business transformation goals, and deliver technical solutions effectively. Automation & Scripting: Solid experience using scripting or APIs to automate repetitive IT administrative tasks and user lifecycle workflows. Identity Governance: Deep understanding of IAM, OAuth scopes, and syncing third-party identity providers like Microsoft Entra ID. Operational Discipline: Experience working within structured environments (using ticketing systems like Jira) with a strong commitment to documenting changes for traceability. Experience integrating Jira Service Management with automated webhooks or cloud functions. Active Google Cloud certifications (e.g., Professional Cloud Architect, Professional Google Workspace Administrator). Familiarity with Google partner platforms such as Skill Boost or Partner Advantage.

Location: Kundl, Austria D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Responsibilities Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment Local hands-and-feet support for global IT teams Troubleshooting automation and production systems (PLC, SCADA, OT networks) Support for software upgrades, patching, and backups in lab/OT environments Incident, problem, and change management (ITIL-based) Compliance with CSV, GxP, and data integrity procedures Participation in disaster recovery and business continuity planning Requirements Bachelor's in IT, Engineering, or related field 5+ years of IT/OT support experience in regulated environments Experience with industrial IT systems, SCADA/PLC, and lab software Networking knowledge (VLAN, Firewall, Routing) ITIL process knowledge; ServiceNow/Remedy ticketing Database Troubleshooting Experience MSSQL Available for onsite support and 24/7 on-call rotation Fluency in German and English (both written and spoken) is essential. Candidate must declare Criminal Record no older than 3 months. Benefits Broad range of activities, tasks, and projects Flexible working conditions Vouchers (B-day voucher, wedding, and new born surprise) Fishing for Friends program – our referral program Refreshments in the D-ploy office Further development and professional advancement Friendly and international working environment Company-sponsored events Is IT in your DNA?

Location: United States or Canada- Remote MEET CASA Casa is the secure home for your bitcoin. We’re the leading provider of Bitcoin self-custody solutions, the ultimate blend of security, privacy, and control. Our team combines deep security expertise, human-focused design, and exceptional customer service to empower our clients and build lifelong relationships. THE ROLE Casa is looking for a DevSecOps Engineer to help secure our customers, their data, and our company. As a member of our Security team, you will report to our Chief Security Officer and play a crucial role in overseeing our security architecture and culture. It will also be a unique opportunity to help develop an evolving security program consisting of efficient processes, training materials, and methodologies for all employees. The successful candidate has experience developing scalable security controls and approaches in accordance with industry standards. Compensation: $125,000-155,000 USD WHAT YOU'LL DO: Handle internal security requests and make sure employees have the tools and access they need without over-provisioning Ensure that employees have access to the tools and systems they need while maintaining least privilege access principles Onboard and offboard employees across internal systems Oversee our MDM system and stay on top of alerts Review and assess new technologies (tools, code frameworks, third-party providers, internal apps) through a security lens Help shape and refine security best practices across the org Triage and work through vulnerabilities surfaced by pen testing, static analysis, responsible disclosures, and automated alerts Keep security documentation and training materials fresh and useful Automate security processes and alerts wherever you can find the leverage Participate in a shared on-call rotation for critical production security issues Stay abreast of the latest security events and trends Participate in regular security training and certification acquisition Ensure our software development lifecycle remains secure as we continue to evolve its processes. Write infrastructure-as-code to automate deployment and management using Terraform, Ansible, or similar tools Stay current on emerging threats, security trends, and what's happening across our stack and industry Investigate and resolve infrastructure incidents to keep things running smoothly WHO YOU ARE: You have security certifications or equivalent real-world experience You think like an attacker, and a hacker mindset is genuinely how you approach problems Deep background across multiple facets of security 5+ years implementing security in Linux-based infrastructures, AWS, and code Comfortable with open-source tooling, cloud environments, and multiple operating systems Experience building security solutions that actually scale Hands-on with one or more of: penetration testing, threat modeling, code analysis, system hardening, distributed patching, vulnerability scanning Familiar with hardening AI tooling to prevent security incidents Strong communicator who can present findings to both technical and non-technical audiences Bonus points for experience or genuine interest in cryptocurrency / cryptography WHY CASA? At Casa, our mission is to empower individuals to secure their digital sovereignty, and we empower our employees to do their best work. Ownership. Private key management is the beginning of a future you can truly own, and at Casa, everyone has a role. We offer equity opportunities so our employees can benefit from what we are building together Community. Inclusivity is important to us. We value each other and our contributions. Our team, known as the Casa Space Fleet, brings out the best in everyone while having plenty of fun along the way Rest and Relaxation . We believe in the power of personal time, so we offer as much flexible time as you need. We encourage you to take at least 3 weeks off a year Health Benefits. We provide medical coverage with FSA options, dental, vision, and access to mental health providers Setup for Remote Success. Our team is both decentralized and effective. We reimburse up to $400 for anything you need to set up your home office Investment Avenues . We partner with resources so you can invest a portion of your paycheck in Bitcoin, and we also have the more traditional 401(k) option Maternity/Paternity Leave . We provide 12 weeks for maternity / 4 weeks for paternity *As Casa is a fully remote company hiring candidates around the world, our perks and benefit packages may adjust based on your location Casa is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status

Задачи: - поддерживать и развивать Kubernetes-платформу и инфраструктурные сервисы; - автоматизировать рутинные операции и сокращать количество ручных процессов; - диагностировать и устранять инциденты на уровне Linux, сети, Kubernetes, CI/CD и приложений; - взаимодействовать с командами разработки по вопросам развертывания, диагностики и сопровождения инфраструктуры; - предлагать и внедрять улучшения в инфраструктуру, шаблоны, стандарты и внутренние DevOps-практики. Требования: - уверенные знания Linux и практический опыт администрирования; - опыт работы с Kubernetes; - опыт построения и сопровождения CI/CD-пайплайнов (GitLab CI или аналогичные инструменты); - навыки автоматизации с использованием Bash, Python, Go или другого языка программирования; - опыт работы с системами мониторинга и наблюдаемости: Prometheus, Grafana, Alertmanager, Loki, ELK, OpenSearch, Zabbix или аналогами; - умение анализировать метрики, логи и алерты для поиска первопричин инцидентов и их устранения; - стремление развивать инфраструктуру, оптимизировать процессы и внедрять современные DevOps-практики.

Задачи: — эксплуатация Kubernetes в production (HPA, requests/limits, network policies) — практическое применение CI/CD и GitOps — работа с Observability stack (метрики, алерты, дашборды, tracing, SLO/error-budget, runbook’и) — уверенный опыт с PostgreSQL и Redis (pooling, индексы, партиционирование, репликация, troubleshooting) — глубокое знание Terraform, Linux, сетей и TLS — работа с high-load или latency-sensitive системами (от 10k RPS, p95/p99 latency, bottleneck analysis, нагрузочное тестирование) — проектирование прогрессивных деплоев (canary/blue-green, feature flags, A/B infra) и миграций без даунтайма (strangler-fig, shadow/replay) — понимание IDP/platform-as-product подхода и построения golden-path платформ — написание архитектурных документов (ADR) и менторство других инженеров Требования: — опыт эксплуатации Kubernetes в production — практический опыт CI/CD и GitOps — опыт работы с Observability stack — уверенный опыт с PostgreSQL и Redis — глубокое знание Terraform, Linux, сетей и TLS — опыт работы с high-load или latency-sensitive системами — опыт проектирования прогрессивных деплоев и миграций без даунтайма — понимание IDP/platform-as-product подхода — умение писать архитектурные документы и менторить Условия: — работа в офисе в г. Алматы — занятость оффлайн

Location: Remote - US About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. Backblaze is seeking a highly analytical, systems-oriented Sr. Cluster & Systems Capacity Engineer to drive the planning, forecasting, deployment, and optimization of hardware infrastructure across our global cloud storage platform. About the Role: This role ensures that Backblaze’s storage clusters, compute systems, and network infrastructure scale reliably, cost-efficiently, and ahead of demand. You will build and maintain predictive models, ensure consistent supply and demand alignment, and partner cross-functionally to inform strategic investment and deployment decisions. . This is a high-impact role within Cloud Operations, directly contributing to service availability, durability, performance, margin optimization, and long-term platform scalability. Key Responsibilities: Capacity Planning & Forecasting Develop and maintain short, medium, and long-term capacity demand and hardware deployment forecasts across storage, compute, and network domains within the platform Build predictive models that translate business demand signals into infrastructure requirements using historical utilization, growth trends, product sales plans, hardware lifecycle roadmaps, and other key business inputs Partner with Infrastructure, Production, and Network Engineering teams to align capacity plans with system design and scaling initiatives Develop and automate forecasting pipelines, simulation calculators and tools, and capacity dashboards to improve data quality, reduce manual analysis, and provide stakeholders clear visibility into platform usage and cluster health metrics Cluster Performance & Resource Optimization Monitor and analyze cluster and system-level utilization and performance across CPU, memory, IOPS, and network resources Adjust deployment plans and recommended configurations in real-time to maintain adequate headroom and system stability in support of delivering a world-class customer experience Partner with service and platform owners to develop headroom and live buffer policies, optimize hardware BoMs, leverage virtualized orchestration, and reduce product cost Cross-functional Organizational Alignment Work in lockstep with Operations and Finance peers to align capacity plans and hardware requirements with capital budgets, cost targets, and financial outcomes Support strategic optimization initiatives across infrastructure investments, engineering development, and operations processes, contributing to long-term infrastructure strategy and capital planning Lead efforts to evaluate, procure, and provision requests for new or additional hardware, working with Systems and Network Engineering, SRE, NOC, and Data Center Operations teams to identify and deliver optimal solutions Maintain alignment with Product and Sales to support customer onboarding, growth, and demand variability Communicate complex capacity and infrastructure insights clearly to technical and non-technical stakeholders Required Qualifications Bachelor’s degree in Computer Science, Engineering, Mathematics, Data Science, Information Systems, Statistics or a related, technical field (or equivalent experience). 8-10+ years of experience in Site Reliability Engineering, Infrastructure Capacity Planning, Systems/Infrastructure Engineering, Production Engineering, Data Center Operations or similar Cloud Operations role Familiarity and experience working with Cloud Storage infrastructure, particularly highly-available, large-scale distributed systems supporting large amounts of data with high throughput and complex performance requirements Background in capacity modeling, performance analysis, scenario modeling, and/or infrastructure cost optimization, with an ability to quantify ideas within financial frameworks and forecasts. Proficiency in database and data analysis tools (preferably Snowflake, Metabase, Grafana, Python, SQL, Prometheus, Victoria Metrics, and Excel/Google Sheets) Demonstrated deep, creative, and logical thinking complimented by a strong data analysis skillset Excellent communication and documentation skills, with the ability to share knowledge and explain concepts accurately and concisely Desire to work on a highly-autonomous team that cares deeply about quality, cost, and the customer experience Backblaze Perks: Healthcare for family, including dental and vision Competitive compensation and 401K RSU grants for full-time employees ESPP program Flexible vacation policy Maternity & paternity leave MacBook Pro to use for work, plus a generous stipend to personalize your  workstation Childcare bonus (human children only) Fertility treatment and support Learning & development program Commuter benefits Culture that supports a healthy work-life balance At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here. To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below. The expected salary range for this role is $123,000 - $175,000. At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer. To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

Location: United States About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The Role We’re looking for a Network Site Reliability Engineer (NetSRE) to help build and run the fundamental part of Nebius - the Network - the infrastructure everything else depends on. This is an engineering-first SRE role: you’ll set clear reliability targets, build the tooling and automation to meet them, and make the network safer to operate as we scale quickly. Your responsibilities will include: Define and own reliability goals for network services and critical paths (SLIs/SLOs, availability targets, error budgets where it makes sense) Drive reliability improvements across the whole network: not only services, but also site readiness, inter-site connectivity (DCI), and operational standards Own incident response for your areas, lead investigations/postmortems, and turn failures into durable fixes (not repeated firefighting) Build and evolve observability: actionable metrics/logs/traces, alerting, and faster debug loops during and after incidents Design safer change workflows: automation, CI/CD, test/staging environments, canarying, rollbacks, and auditability for network changes Work closely with network engineers and platform teams to embed operability into designs and keep operations practical and fast We expect you to have: Strong production Linux fundamentals and a structured approach to debugging complex systems Solid understanding of networking basics and how real networks fail (control plane vs data plane, latency/loss, failure domains, etc.) Hands-on experience operating high-availability systems and improving them over time (not just “keeping lights on”) Ability to write and maintain software/automation (Go is common for us; Python is also welcome) Experience with modern infrastructure tooling (e.g., IaC, CI/CD, container platforms) and comfort automating operational workflows It will be an added bonus if you have: Experience with high-throughput traffic processing: load balancers, tunneling/decap, NAT64, or similar datapath-heavy systems Low-level networking performance/debug background (eBPF/XDP, DPDK, perf/ftrace, kernel networking internals) Experience building network-safe delivery pipelines (testing labs, staged rollouts, automated verification, drift detection) Background with large-scale network observability/telemetry (e.g., routing/flow telemetry, regression detection at scale) Pay Transparency We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law. Base Compensation Range $179,500 — $224,300 USD Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: Germany (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity and we are looking for candidates from the UK, Sweden, Spain or Germany. About the role: Grafana Cloud runs Mimir, Loki, Tempo and Pyroscope as multi-tenant SaaS databases across AWS, GCP and Azure in regions worldwide. Our highest-SLA customers depend on them to run their businesses. We’re looking for a Staff Software Engineer to keep these systems reliable at scale. The role combines building and operating. You’ll write the software, automation and product changes that make our databases more reliable, including changes to the Mimir, Loki and Tempo codebases where reliability calls for it. You’ll also be on call for our highest-SLA customers and handle the operational work that comes with it. You’ll bring a production mindset to product engineering and engineering rigor to reliability, and you’ll set technical direction across squads. What You’ll Do Build reliability into the product. Write production code in our services, tooling and the Mimir, Loki and Tempo codebases that makes our databases more resilient, self-healing and scalable as demand grows quickly. Build automation and platform tooling that removes toil and scales our reliability practices across regions and cloud providers. Lead technical design. Author design docs, review others’ designs and PRs, and shape feature design so it’s scalable and operable from day one. Own the SLO framework. Define and evolve per-tenant SLOs and reliability models. Use SLO burn and incident learnings to find and fix the causes of failure in the systems themselves. Improve observability and alerting so we find problems before customers do, and so escalations are actionable rather than noisy. Be on call for our highest-SLA customers. Act as a technical escalation point for complex customer environments. Lead customer-impacting incident response, including customer bridge calls when needed, and write blameless post-incident reviews that lead to engineering fixes. Handle the operational work that comes from on-call. This includes investigating customer escalations, following up on incident actions, tuning capacity and configuration, and turning recurring issues into permanent fixes or automation. Multiply the team. Mentor engineers, teach reliability practices that teams adopt early in development, and work with engineering leadership on roadmaps and product strategy. We highly value those who are intellectually curious, who default to transparency, possess a high bias towards action, and who are also kind (this is important!) On-Call Weekday on-call is 12-hour shifts, Monday to Friday, split between North America and Europe so you cover your local working hours. Weekends are covered by a separate 24-hour rotation. You’ll take a weekend roughly once every six to eight weeks. What We’re Looking For: 8+ years of software engineering experience, including significant time building and owning distributed systems in production. Strong production software skills, ideally in at least one object-oriented language. You write clean, tested code and can make targeted changes in large open-source codebases you didn’t write. Deep understanding of distributed systems: performance, scaling and failure modes. You can reason about how a system will break before it does. Experience running multi-tenant systems at scale on Kubernetes in AWS, GCP or Azure, with infrastructure-as-code tools such as Terraform, Helm or Jsonnet. Hands-on experience designing and implementing SLOs. Experience being on call for production systems. You troubleshoot calmly and methodically under pressure, and you’ve taken part in blameless incident response and written high-quality post-incident reviews. Staff-level technical leadership: driving cross-team projects, setting technical direction and making the engineers around you better. Working knowledge of Linux internals, networking and cloud storage. Nice to Have: Experience with Mimir, Loki, Tempo, Pyroscope, Prometheus or other observability and time-series databases. Open-source contributions. Customer reliability engineering (CRE) or customer-facing escalation experience. In Germany, the Base compensation range for this role is €109,709 - €131,651.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . #LI-Remote #LI-Remote *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Sweden (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity and we are looking for candidates from the UK, Sweden, Spain or Germany. About the role: Grafana Cloud runs Mimir, Loki, Tempo and Pyroscope as multi-tenant SaaS databases across AWS, GCP and Azure in regions worldwide. Our highest-SLA customers depend on them to run their businesses. We’re looking for a Staff Software Engineer to keep these systems reliable at scale. The role combines building and operating. You’ll write the software, automation and product changes that make our databases more reliable, including changes to the Mimir, Loki and Tempo codebases where reliability calls for it. You’ll also be on call for our highest-SLA customers and handle the operational work that comes with it. You’ll bring a production mindset to product engineering and engineering rigor to reliability, and you’ll set technical direction across squads. What You’ll Do Build reliability into the product. Write production code in our services, tooling and the Mimir, Loki and Tempo codebases that makes our databases more resilient, self-healing and scalable as demand grows quickly. Build automation and platform tooling that removes toil and scales our reliability practices across regions and cloud providers. Lead technical design. Author design docs, review others’ designs and PRs, and shape feature design so it’s scalable and operable from day one. Own the SLO framework. Define and evolve per-tenant SLOs and reliability models. Use SLO burn and incident learnings to find and fix the causes of failure in the systems themselves. Improve observability and alerting so we find problems before customers do, and so escalations are actionable rather than noisy. Be on call for our highest-SLA customers. Act as a technical escalation point for complex customer environments. Lead customer-impacting incident response, including customer bridge calls when needed, and write blameless post-incident reviews that lead to engineering fixes. Handle the operational work that comes from on-call. This includes investigating customer escalations, following up on incident actions, tuning capacity and configuration, and turning recurring issues into permanent fixes or automation. Multiply the team. Mentor engineers, teach reliability practices that teams adopt early in development, and work with engineering leadership on roadmaps and product strategy. We highly value those who are intellectually curious, who default to transparency, possess a high bias towards action, and who are also kind (this is important!) On-Call Weekday on-call is 12-hour shifts, Monday to Friday, split between North America and Europe so you cover your local working hours. Weekends are covered by a separate 24-hour rotation. You’ll take a weekend roughly once every six to eight weeks. What We’re Looking For: 8+ years of software engineering experience, including significant time building and owning distributed systems in production. Strong production software skills, ideally in at least one object-oriented language. You write clean, tested code and can make targeted changes in large open-source codebases you didn’t write. Deep understanding of distributed systems: performance, scaling and failure modes. You can reason about how a system will break before it does. Experience running multi-tenant systems at scale on Kubernetes in AWS, GCP or Azure, with infrastructure-as-code tools such as Terraform, Helm or Jsonnet. Hands-on experience designing and implementing SLOs. Experience being on call for production systems. You troubleshoot calmly and methodically under pressure, and you’ve taken part in blameless incident response and written high-quality post-incident reviews. Staff-level technical leadership: driving cross-team projects, setting technical direction and making the engineers around you better. Working knowledge of Linux internals, networking and cloud storage. Nice to Have: Experience with Mimir, Loki, Tempo, Pyroscope, Prometheus or other observability and time-series databases. Open-source contributions. Customer reliability engineering (CRE) or customer-facing escalation experience. In Sweden, the Base compensation range for this role is SEK 878,578 - SEK 1,054,294.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . #LI-Remote #LI-Remote *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Spain (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity and we are looking for candidates from the UK, Sweden, Spain or Germany. About the role: Grafana Cloud runs Mimir, Loki, Tempo and Pyroscope as multi-tenant SaaS databases across AWS, GCP and Azure in regions worldwide. Our highest-SLA customers depend on them to run their businesses. We’re looking for a Staff Software Engineer to keep these systems reliable at scale. The role combines building and operating. You’ll write the software, automation and product changes that make our databases more reliable, including changes to the Mimir, Loki and Tempo codebases where reliability calls for it. You’ll also be on call for our highest-SLA customers and handle the operational work that comes with it. You’ll bring a production mindset to product engineering and engineering rigor to reliability, and you’ll set technical direction across squads. What You’ll Do Build reliability into the product. Write production code in our services, tooling and the Mimir, Loki and Tempo codebases that makes our databases more resilient, self-healing and scalable as demand grows quickly. Build automation and platform tooling that removes toil and scales our reliability practices across regions and cloud providers. Lead technical design. Author design docs, review others’ designs and PRs, and shape feature design so it’s scalable and operable from day one. Own the SLO framework. Define and evolve per-tenant SLOs and reliability models. Use SLO burn and incident learnings to find and fix the causes of failure in the systems themselves. Improve observability and alerting so we find problems before customers do, and so escalations are actionable rather than noisy. Be on call for our highest-SLA customers. Act as a technical escalation point for complex customer environments. Lead customer-impacting incident response, including customer bridge calls when needed, and write blameless post-incident reviews that lead to engineering fixes. Handle the operational work that comes from on-call. This includes investigating customer escalations, following up on incident actions, tuning capacity and configuration, and turning recurring issues into permanent fixes or automation. Multiply the team. Mentor engineers, teach reliability practices that teams adopt early in development, and work with engineering leadership on roadmaps and product strategy. We highly value those who are intellectually curious, who default to transparency, possess a high bias towards action, and who are also kind (this is important!) On-Call Weekday on-call is 12-hour shifts, Monday to Friday, split between North America and Europe so you cover your local working hours. Weekends are covered by a separate 24-hour rotation. You’ll take a weekend roughly once every six to eight weeks. What We’re Looking For: 8+ years of software engineering experience, including significant time building and owning distributed systems in production. Strong production software skills, ideally in at least one object-oriented language. You write clean, tested code and can make targeted changes in large open-source codebases you didn’t write. Deep understanding of distributed systems: performance, scaling and failure modes. You can reason about how a system will break before it does. Experience running multi-tenant systems at scale on Kubernetes in AWS, GCP or Azure, with infrastructure-as-code tools such as Terraform, Helm or Jsonnet. Hands-on experience designing and implementing SLOs. Experience being on call for production systems. You troubleshoot calmly and methodically under pressure, and you’ve taken part in blameless incident response and written high-quality post-incident reviews. Staff-level technical leadership: driving cross-team projects, setting technical direction and making the engineers around you better. Working knowledge of Linux internals, networking and cloud storage. Nice to Have: Experience with Mimir, Loki, Tempo, Pyroscope, Prometheus or other observability and time-series databases. Open-source contributions. Customer reliability engineering (CRE) or customer-facing escalation experience. In Spain, the Base compensation range for this role is €94,025 - €112,830.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . #LI-Remote #LI-Remote *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: United Kingdom (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity and we are looking for candidates from the UK, Sweden, Spain or Germany. About the role: Grafana Cloud runs Mimir, Loki, Tempo and Pyroscope as multi-tenant SaaS databases across AWS, GCP and Azure in regions worldwide. Our highest-SLA customers depend on them to run their businesses. We’re looking for a Staff Software Engineer to keep these systems reliable at scale. The role combines building and operating. You’ll write the software, automation and product changes that make our databases more reliable, including changes to the Mimir, Loki and Tempo codebases where reliability calls for it. You’ll also be on call for our highest-SLA customers and handle the operational work that comes with it. You’ll bring a production mindset to product engineering and engineering rigor to reliability, and you’ll set technical direction across squads. What You’ll Do Build reliability into the product. Write production code in our services, tooling and the Mimir, Loki and Tempo codebases that makes our databases more resilient, self-healing and scalable as demand grows quickly. Build automation and platform tooling that removes toil and scales our reliability practices across regions and cloud providers. Lead technical design. Author design docs, review others’ designs and PRs, and shape feature design so it’s scalable and operable from day one. Own the SLO framework. Define and evolve per-tenant SLOs and reliability models. Use SLO burn and incident learnings to find and fix the causes of failure in the systems themselves. Improve observability and alerting so we find problems before customers do, and so escalations are actionable rather than noisy. Be on call for our highest-SLA customers. Act as a technical escalation point for complex customer environments. Lead customer-impacting incident response, including customer bridge calls when needed, and write blameless post-incident reviews that lead to engineering fixes. Handle the operational work that comes from on-call. This includes investigating customer escalations, following up on incident actions, tuning capacity and configuration, and turning recurring issues into permanent fixes or automation. Multiply the team. Mentor engineers, teach reliability practices that teams adopt early in development, and work with engineering leadership on roadmaps and product strategy. We highly value those who are intellectually curious, who default to transparency, possess a high bias towards action, and who are also kind (this is important!) On-Call Weekday on-call is 12-hour shifts, Monday to Friday, split between North America and Europe so you cover your local working hours. Weekends are covered by a separate 24-hour rotation. You’ll take a weekend roughly once every six to eight weeks. What We’re Looking For: 8+ years of software engineering experience, including significant time building and owning distributed systems in production. Strong production software skills, ideally in at least one object-oriented language. You write clean, tested code and can make targeted changes in large open-source codebases you didn’t write. Deep understanding of distributed systems: performance, scaling and failure modes. You can reason about how a system will break before it does. Experience running multi-tenant systems at scale on Kubernetes in AWS, GCP or Azure, with infrastructure-as-code tools such as Terraform, Helm or Jsonnet. Hands-on experience designing and implementing SLOs. Experience being on call for production systems. You troubleshoot calmly and methodically under pressure, and you’ve taken part in blameless incident response and written high-quality post-incident reviews. Staff-level technical leadership: driving cross-team projects, setting technical direction and making the engineers around you better. Working knowledge of Linux internals, networking and cloud storage. Nice to Have: Experience with Mimir, Loki, Tempo, Pyroscope, Prometheus or other observability and time-series databases. Open-source contributions. Customer reliability engineering (CRE) or customer-facing escalation experience. In the UK, the Base compensation range for this role is £103,958 - £124,750.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . #LI-Remote #LI-Remote *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Задачи: — Поддержка и усиление AWS инфраструктуры (EC2, ALB/NLB, WAF, IAM, CloudWatch) — Управление и развитие EKS кластеров, обслуживающих Python AI сервисы — Миграция существующих сервисов в Kubernetes с использованием Terraform и Helm — Кодирование инфраструктуры с Terraform и автоматизация на уровне хостов с Ansible — Создание и улучшение CI/CD пайплайнов с GitHub Actions — Ответственность за наблюдаемость: Prometheus, Grafana, алертинг и готовность к дежурствам — Поддержка патчей ОС, сертификатов, правил WAF и общей гигиены инфраструктуры — Взаимодействие с инженерами для внедрения лучших практик и повышения надежности платформы — Создание чистой и поддерживаемой документации и плейбуков по инфраструктуре — Редкая поддержка внерабочих инцидентов Требования: — Опыт управления Linux в продакшене (Ubuntu, Amazon Linux) от 5 лет — Глубокие знания Kubernetes (желательно EKS), Helm и Terraform — Уверенность в запуске и отладке Python приложений в контейнерах — Понимание сетевых технологий, IAM и лучших практик облачной безопасности — Практический опыт работы с Nginx (Ingress и обратный прокси) — Отличные коммуникативные навыки для объяснения сложной инфраструктуры разработчикам Плюсы: — Продвинутые навыки Ansible — Опыт настройки и эксплуатации PostgreSQL или Amazon RDS — Глубокое понимание инструментов наблюдаемости (Prometheus, Grafana, Loki и др.) — Знакомство с PHP в продакшене — Опыт TDD, CI/CD и agile разработки — Опыт SRE-подобной деятельности: построение устойчивости, автоматизация, инструменты инцидентов Условия: — Гибридный онбординг с возможностью удаленной работы и поддержка релокации для кандидата и семьи — Медицинская страховка для кандидата и семьи — Бюджет на профессиональное развитие: конференции, онлайн-курсы и др. — Гибкий пакет льгот — Гибридный формат работы и щедрые отпуска — Привилегии в офисе: бесплатные обеды и перекусы — Спортивные активности, ежегодные выездные мероприятия и тимбилдинги, финансируемые компанией

Задачи: — Обеспечивать исключительную поддержку клиентов по телефону, электронной почте и в чате, поддерживая высокий уровень эмпатии, ясности и профессионализма — Быстро и точно решать сложные технические и процедурные вопросы, при необходимости эскалируя их — Обрабатывать большой объем входящих запросов с отличным приоритизированием, управлением временем и вниманием к деталям — Проводить проактивные обращения и продуманные последующие действия для предотвращения повторяющихся проблем и повышения удовлетворенности клиентов — Вносить вклад в создание базы знаний и улучшение процессов, выявляя тенденции поддержки и болевые точки клиентов — Сотрудничать с командами продукта, операций и инженерии для предоставления обратной связи и улучшения клиентского опыта Требования: — Опыт работы в поддержке клиентов не менее 1 года в условиях большого объема, например, в контакт-центре, SaaS-платформе или стартапе — Исключительные устные и письменные коммуникативные навыки, сильное активное слушание и понимание прочитанного — Умение решать проблемы с программным и аппаратным обеспечением, используя различные платформы и инструменты — Высокая способность к многозадачности и работе с несколькими системами одновременно без потери точности — Демонстрация устойчивости, самоуправления и стремления к постоянному обучению и улучшению — Менталитет "А-игрока" с сильной склонностью к действию: повышаете стандарты, действуете быстро, сохраняете устойчивость в условиях неопределенности и берете ответственность за достижение значимых результатов Условия: — Быстрая и совместная рабочая среда — Пособие на обучение и развитие — Конкурентная денежная и долевая компенсация, а также возможности для карьерного роста — 100% покрытие медицинских, стоматологических и офтальмологических расходов — Возмещение до $25,000 за услуги по планированию фертильности, усыновления и родительского планирования — Гибкая политика отпусков — Ежемесячный стимул для поддержания здоровья — Офисные хабы с ожиданием работы из офиса 3+ дней в неделю и офисными привилегиями — Возможна помощь с релокацией для желающих переехать в офис Checkr