Вакансии

Location: Kuala Lumpur, Malaysia Company Description Our client is a global organization operating within the financial services and trading industry, providing individuals with access to a wide range of financial markets, including equities, commodities, and foreign exchange. With over two decades of experience, the company has built a strong international presence, serving a diverse customer base across multiple regions. It operates through a portfolio of established brands and continues to expand its global footprint. The organization focuses on delivering user-friendly platforms, efficient services, and reliable support to help clients navigate financial markets. With offices across key international hubs, it offers a dynamic and multicultural working environment with opportunities for professional growth. Job Description Reporting to the Team Lead / Senior Customer Service, our client is seeking a proactive and customer-focused Mandarin-speaking Customer Service Representative to join the team. The successful candidate will be responsible for delivering high-quality support to Mandarin-speaking clients, resolving inquiries efficiently, and contributing to a positive overall customer experience. You will work within a diverse, collaborative team environment and play a key role in supporting client satisfaction and retention. Key Responsibilities Respond to customer inquiries via phone, email, and live chat in Mandarin and English. Provide accurate information regarding products, services, and policies. Resolve customer issues in a timely and professional manner. Maintain detailed and accurate records of customer interactions within CRM systems. Collaborate with internal teams to ensure seamless issue resolution and customer satisfaction. Identify and escalate priority or complex issues when necessary. Handle back-office related queries and support requests. Assist clients with basic technical troubleshooting where required. Manage and resolve customer complaints effectively and professionally. Meet defined performance targets, including response times, resolution rates, and customer satisfaction metrics. Identify opportunities to enhance client experience and retention through value-added support and service. Qualifications Fluency in Mandarin and English (spoken and written) is essential. Previous experience in customer service or a similar role is preferred; experience within financial services or trading environments is an advantage. Strong communication and interpersonal skills. Ability to work effectively under pressure in a fast-paced environment. Strong multitasking and organizational abilities. Familiarity with CRM systems and customer support tools is beneficial. Problem-solving mindset with strong attention to detail. Additional language skills are a plus. Additional Information Benefits & Perks Our client offers a competitive benefits package, including: Hybrid working policy Discretionary performance-related bonus Personalized flex benefits Wellbeing initiatives and access to self-development tools Medical insurance Comprehensive leave package of 40 days inclusive of public holidays Our client is an equal opportunities employer and encourages applications from suitably qualified candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Location: Germany, Berlin Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Senior Service Reliability Engineer As a part of Sony Interactive Entertainment, the Gaming, Developer & Future Technology Group ( GDFT ) is leading the cloud gaming revolution, putting console-quality video games on any device, from TVs to consoles to mobile devices and beyond. Our Site Reliability Engineering team plays a significant role in delivering on the promise of a great cloud gaming experience to our customers. We do this by influencing design and operational decisions towards the overall stability of the gaming service. Our SREs focus on three main things: overall ownership of production, production code quality, and deployments. The successful candidate will be self-directed and able to participate in the way we make decisions at different levels. We expect our SREs to have opinions on the state of our service and provide critical feedback during different phases of the operational lifecycle. We are engaged throughout the software development lifecycle, ensuring operational readiness and stability. What you'll be doing: Taking a leadership role in ongoing improvements in Reliability and Scalability Work closely with SRE Management to define KPIs, processes and drive continuous improvement Influence the architecture and implementation of solutions within the division Mentor more junior SRE staff and enable them for success Act as a voice to represent SRE in the wider organisation Represent the operational scalability of solutions in the wider division Lead small-scale projects from inception to implementation Design platform-wide solutions and provide technical leadership during their implementation Demonstrate a high-level of organizational skills and initiative in the role What we're looking for: Minimum of 7+ years working experience in Software Development and/or Linux Systems Administration role. Strong interpersonal, written and verbal communication skills. Available to be scheduled in on-call rotation. Skills & Knowledge: Proficient as a Linux Production Systems Engineer, with experience managing large scale Web Services infrastructure. Development experience in one or more of the following programming languages: Python (preferred) Bash, Go, Java, C++, or Rust In addition, experience with at least 3 of the following topics: Distributed data storage at scale (Hadoop, Ceph) NoSQL at scale (MongoDB, Redis, Cassandra) Data aggregation technologies. (ElasticSearch, Kafka) Scaling and running traditional RDBMS (PostgreSQL, MySQL) with High Availability Monitoring & alerting (Prometheus, Grafana), and Incident Management toolsets Kubernetes and/or AWS (deployment and management) Software distribution (Package management and distribution at scale) Configuration management (ansible, saltstack, puppet, chef) Software performance analysis and load testing (QA or SDET experience: a plus) Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Mexico City Workplace: hybrid Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users,  agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in  Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100  countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who We’re Looking For:We are looking for an Customer Success Executive with Financial Services experience, who will be working with the LATAM Market. Responsibilities: Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment across the US region.Act as a trusted advisor of assigned accounts and communicate with them on different levels, including C-level executives.Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.Help customers achieve their desired outcomes, value realization, and high ROI.Grow customers' portfolio through zero churn and active cross and upsells.Maintain a higher than industry average NPS score. Requirements:Minimum 5+ years of B2B account management or project management experience working with Enterprise accounts in the US (Financial Services, specifically Credit Unions or Banks, experience is required).Experience working with CRM, BPM, LC/NC, AI solutions will be a preference.English language skills and executive-level communication.Desire to learn and adapt fast according to a changing market environment.Customer-centric expert with a track record in delivering customer success. What You Should Expect From Us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Location: Cape Town, South Africa About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team. About the Company Our client is a rapidly growing digital marketing agency specializing in SEO and performance marketing , helping businesses scale through data-driven organic growth strategies. They work with a diverse portfolio of international clients and are known for delivering measurable ROI and long-term growth outcomes. Role Type: Full-time, On-site Engagement: Independent Contractor Location: Remote, Quarterly meet-ups in Cape Town Job Summary We are hiring a Sales Executive with proven experience in SEO or digital marketing sales. This is a high-impact role focused on driving new business through outbound sales. This role is fully remote but requires candidates to be based in Cape Town for quarterly in-person team meetups and strategy sessions. Key Responsibilities Conduct outbound prospecting via cold calls, email, and LinkedIn to generate qualified leads Identify and research target companies within key industries (e.g., SaaS, eCommerce, professional services) Qualify inbound and outbound leads based on ICP criteria Book discovery calls and product demos for Account Executives Maintain accurate records of outreach and pipeline activity in CRM systems (e.g., HubSpot, Salesforce) Collaborate with marketing and sales teams to refine messaging and campaigns Consistently meet or exceed monthly KPIs (meetings booked, conversion rates, pipeline generated) Requirements Proven experience in cold outreach, lead generation, and appointment setting Familiarity with digital marketing services (SEO, PPC, social media, content marketing) Strong communication and persuasion skills in English (both written and verbal) Experience using CRM tools such as HubSpot, Salesforce, or similar Highly organized, self-motivated, and target-driven Ability to work in a fast-paced, remote environment Must be based in Cape Town (required for quarterly meetups) Benefits 💰 Competitive salary: based on experience and performance 🌎 Flexible work environment 🚀 Work with a high-growth digital marketing agency serving global clients 📈 Clear career progression into Account Executive or Sales Manager roles 🤝 Structured onboarding, ongoing training, and sales enablement support 🛠 Access to premium sales tools, CRM systems, and prospecting platforms

Location: Baku Workplace: remote We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews. Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role. If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you! ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets. Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com). Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure. During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence. Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates. Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio. Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis. Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management. Cover for the Operations Engineer role during vacations, absences, breaks, or surge incidents — including monitoring, triage, ticket creation, and runbook execution. Participate in weekend on-call rotation for major incidents. Qualifications and Skills 6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems (payments, e-commerce, SaaS, or gaming platforms preferred). Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure. Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism. Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows. Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring. Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence. Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams. Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved. Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation. Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required. Nice to Have Experience in the gaming, payments, or fintech industry, and with customer/partner-facing incident communications and status page management. JIRA Service Management administration experience (workflows, SLA timers, automation rules) and familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs. Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences. Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems. ITIL certification (Foundation or higher) is a plus. The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com For more vacancies: Careers | Xsolla

Location: United States, Remote Are you on a mission to create games that bond players together into deeply invested communities? Would you like to work on something comedic with lighthearted and whimsical characters? Do you enjoy the challenge of solving complex, non-deterministic problems with simple, pragmatic solutions? As a Senior Online Game Services Engineering Lead for teamLFG, you will design and build the core services that take our game from prototype to production, from gathering requirements to implementation and scaling. Most importantly, you will work with a fun, dedicated, and passionate cross-discipline team devoted to turning a creative dream into a new franchise at PlayStation. We look for candidates who value joining a mission-focused team with a diverse set of backgrounds, experiences, interests, and viewpoints. RESPONSIBILITIES Build and maintain production-quality backend game services Directly manage and lead several engineers, providing support, technical mentorship, constructive feedback, and career development coaching Collaborate daily with a cross-disciplinary team to design and build the services-driven features for the game (including sessions, matchmaking, and progression) Effectively write clear, concise, and accurate technical documentation and email communication, with the ability to summarize complex topics and achieve alignment across multiple teams Calmly deal with production incidents, participating in an on-call rotation after launch REQUIRED SKILLS Production experience designing and building backend game services Ability to communicate with customers of different technical and non-technical backgrounds to help them navigate technology and achieve their goals Experience leading (direct management, mentoring, or guiding) engineers Ability to diagnose complex system failures using logging and metrics Ability to write, debug, and maintain code in Rust, C++, or C# Embrace a “we” culture in addition to being an outstanding collaborator and communicator NICE-TO-HAVE SKILLS Experience with “games as a service” online game development Working knowledge of Docker, Git, and Linux (including shell scripting and system configuration) At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. This is a flexible role that can be remote, with varying pay ranges based on geographic location. For example, if you are based out of Seattle, the estimated base pay range for this role is listed below. $217,000 — $325,000 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Location: South Jakarta, Indonesia Our Client Our client is a global online trading and Forex investment group with over 20 years of experience empowering the next generation of traders and investors across fast-growing markets. A pioneer in the early days of online Forex trading, they have built a strong global presence by providing reliable, regulated access to financial markets for millions of clients worldwide. Today, the group supports over 2 million clients across more than 150 countries , operating from regulated centres across Europe, Asia, and Africa. Their platform and solutions are designed to make Forex and broader financial market investing more accessible, giving individuals the tools, guidance, and flexibility to trade and invest with confidence, in their own time and on their own terms. Driven by a clear mission and a promise of Freedom to Succeed , our client believes that risk-driven investing — when supported by the right technology and education — can unlock better financial opportunities. Internally, they foster an energetic and diverse culture, offering their people early responsibility, continuous learning, and the opportunity to grow their careers within a fast-growing global organisation. The Role Reporting to the Team Lead /Senior. As a Customer Relations Officer, you will focus on onboarding new clients and be involved in the growth of these accounts by employing a value-based relationship approach. You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results. You Will: Meet and exceed personal and team KPI targets. Activate, retain and grow your customer portfolio through providing personalized voice & social media support and fulfilling their needs. Develop a professional and trusting relationship with your active portfolio of clients, keeping them up to date with our developments to ensure they receive the highest level of service. Research sources for developing prospects and for information to determine customers' potential. Prepare and enable efficient sales activities with available tools, reports, action items, and business insights. Listen to customers and offer the best solutions to their needs and concerns. Cooperate with relevant departments to resolve issues and complaints in a timely manner. Provide feedback to relevant departments on customer needs, expectations, and frustrations. Continuously improve knowledge of the financial markets and the company’s offering. Updating individual/team daily, weekly, and monthly reports for management when required. Provide feedback to relevant departments on customer needs, expectations, and frustrations. Display behaviors aligned with our core values – inside and outside the office. Adhering to all compliance and security requirements. Stay abreast of global economic indicators, central bank decisions, and geopolitical events that can affect forex markets. • Translate complex financial and economic data into understandable investment advice. Any additional duties and responsibilities that may be required. Requirements Skills and Qualifications Native Bahasa Indonesia, and fluent in English. Expertise in Forex Markets: Deep understanding of forex trading, currency pairs, and the factors that influence their dynamics. Analytical Skills: Ability to analyze financial markets, economic indicators, and an understanding of macroeconomic trends. Client Service: Excellent interpersonal and communication skills to manage wealthy clients and meet their expectations. Regulatory Knowledge: Familiarity with the financial regulations and licenses relevant to forex trading, depending on the region. Experience working in sales for a CFD broker covering Indonesia essential. Experience managing a sales team at a CFD broker considered an advantage. University degree or equivalent (Business, Finance, Economics, or relevant field). Excellent oral and written communication skills, and the ability to effectively network with stakeholders, handle multiple tasks and track and report on progress. Strong interpersonal and problem-solving skills. Self-motivated with a willingness to work autonomously in a fast-paced and high- pressured environment. Be proactive, show initiative and desire to drive continuous improvement. Energetic team player, with a positive outlook in the workplace

Location: Kuala Lumpur Workplace: onsite ABOUT YOU We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews. Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role. If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you! Technical Service Operations Lead (TSO Lead), Kuala Lumpur ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities: Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets. Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com). Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure. During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence. Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates. Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio. Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis. Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management. Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents. Qualifications: 6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems (payments, e-commerce, SaaS, or gaming platforms preferred). Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure. Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism. Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows. Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring. Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence. Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams. Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved. Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation. Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required. Nice to have: Experience in the gaming, payments, or fintech industry. Experience with customer/partner-facing incident communications and status page management. JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions. Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs. Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences. Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems. ITIL certification (Foundation or higher) is a plus but not required. BENEFITS Convenient work tools Latest Mac workplaces + additional hardware to make you more effective at work Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab Professional growth Free trainings and participation in specialized conferences Rich knowledge exchange within the company More perks Health insurance (Medical, dental and optical)- Employee and dependants Flexible hours: organize your day according to your needs and sprint & teamwork demands No dress code Comfortable and new office environment The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 ("PDPA"), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to careers@xsolla.com. For more vacancies: Careers | Xsolla

Location: South Africa; Ethiopia; Egypt; Morocco; Philippines; Jamaica About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include high-growth startups, digital agencies, and tech platforms across SaaS, MarTech, FinTech, and eCommerce. Unlike traditional outsourcing agencies, you are placed directly with a client as an in-house team member. Role Type: Full-time Engagement: Independent Contractor Job Summary We are hiring a Sales Development Representative (SDR) with proven experience selling SEO or digital marketing services. This is a high-performance remote sales role focused on outbound prospecting, lead qualification, and booking qualified meetings. This role is ideal for someone who understands how to position SEO services, identify growth opportunities for clients, and confidently engage decision-makers in marketing and leadership roles. Key Responsibilities Execute high-volume outbound outreach (cold calls, cold emails, LinkedIn) to generate qualified leads Identify and target companies that would benefit from SEO and digital marketing services Engage key decision-makers (CMOs, Founders, Marketing Managers) Qualify prospects based on budget, needs, and readiness to invest in SEO Book high-quality discovery calls for Account Executives Personalize messaging using insights around website performance, rankings, and traffic gaps Maintain accurate CRM records (HubSpot, Salesforce, or similar) Consistently hit KPIs for meetings booked and pipeline generated Requirements 2+ years of experience selling SEO or digital marketing services (MANDATORY) Proven outbound sales experience (cold calling, email, LinkedIn outreach) Strong understanding of SEO concepts (keywords, rankings, backlinks, technical SEO basics) Experience explaining and selling SEO value propositions to clients Familiarity with CRM tools (HubSpot, Salesforce, etc.) Excellent English communication skills (written and verbal) Target-driven with a track record of meeting or exceeding sales KPIs Nice to Have: Experience working in an agency environment Knowledge of tools like Ahrefs, SEMrush, or Google Analytics Benefits 🎯 Performance-based bonuses tied to meetings and pipeline generation 🌎 Fully remote role with flexible working hours 🚀 Join a fast-growing digital marketing agency with global clients 📈 Clear path to promotion into Account Executive roles 🤝 Direct hire with the client (no outsourcing layer) 🧠 Ongoing training in advanced SEO sales and outbound strategies

Location: British Columbia Workplace: remote ABOUT YOU We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews. Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role. If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you! ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities: Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets. Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com). Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure. During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence. Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates. Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio. Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis. Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management. Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents. Qualifications & Skills: 6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems. Experience in the gaming industry is required. Payments or fintech industry experience is a plus. Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure. Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism. Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows. Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring. Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence. Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams. Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved. Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation. Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required. Nice to Have: Experience with customer/partner-facing incident communications and status page management. JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions. Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs. Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences. Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems. ITIL certification (Foundation or higher) is a plus but not required. Benefits: We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play. Equal Employment Opportunity Statement: Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act. Criminal History Consideration: For the Technical Service Operations Lead (TSO Lead), we will conduct a background check that may include the following: Criminal history check Employment verification Education verification Relevance to Job Responsibilities: The background check is relevant to this position because of the following role responsibilities: Accessing confidential company data Ensuring compliance with regulatory requirements Rights Under the Fair Chance Act: Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com. By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with the Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com. The listed range is specific to British Columbia and varies based on factors such as location and experience.

Location: Hong Kong, Hong Kong SAR Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. Key Responsibilities Design and optimize high throughput order execution systems with sub-millisecond latency targets Build real time market data pipelines aggregating order books and price feeds from multiple exchanges Implement position tracking with exchange reconciliation, risk limits, and multi account support Develop exchange connectivity using FIX 5.0+, WebSocket, and HTTP/2 protocols Profile and eliminate latency hotspots using garbage free coding and lock free concurrency Implement pre-trade risk controls, circuit breakers, and rate limiters Qualifications Solid STEM (Science/Technology/Engineering/Mathematics) education background. 5-8 years software development experience, preferably in trading/oms/latency sensitive systems Strong Java 17+ proficiency with understanding of JVM internals and GC behavior Hands-on experience with FIX 5.0+, WebSocket, and HTTP/2 protocols Solid multi-threaded programming and concurrent systems knowledge Understanding of order lifecycle and market microstructure basics Strong problem solving skills and attention to detail Excellent communication and collaboration skills Ability to work independently and as part of a team in a fast paced environment Preferred Skills Cryptocurrency/Digital Assets: Crypto exchange APIs, DeFi, blockchain trading Execution Algorithms: TWAP, VWAP, iceberg, sniper, or other smart order routing strategies IPC Technologies: Aeron, Chronicle Queue, shared memory messaging Proficiency or strong interest in Rust for performance critical systems development Low latency libraries: Agrona Collections, Protocol Buffers, SBE for high performance serialization Spring Framework, Netty, Vert.x Timeseries databases (e.g InfluxDB) Redis, etcd for caching and coordination Technical Environment Languages : Java 17+, Rust, Python Protocols : FIX 5.0+, WebSocket, HTTP/2 Stack : Spring, Netty, Aeron, Chronicle Queue, Redis, MySQL, InfluxDB Perks & Benefits Competitive total compensation package L&D programs and education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowance Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Please note that Hong Kong is a group-level service hub, and OKX does not carry on a business of operating a virtual asset trading platform in Hong Kong. Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Hong Kong, Hong Kong SAR; Singapore, Singapore OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE. We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features. About the Team Trading Services Engineering team powers OKX's core trading infrastructure — the systems that keep millions of users trading reliably, 24/7, at global scale. You'll build the backbone that other engineering teams depend on. What You'll Be Doing Design and build high-availability, low-latency distributed services that power core trading flows Own service reliability end-to-end: architecture, performance tuning, monitoring, and incident response Partner with Product and cross-functional engineering teams to translate trading requirements into scalable system design Drive technical best practices through code reviews, design reviews, and mentorship of peers Contribute to Kafka-based messaging architecture and event-driven system design at scale What You’ll Be Doing Collaborate with cross-functional teams including Product, Design, and Marketing to drive innovation and execution Design and implement high availability, high-performance distributed services Contribute to technology best practices and perform code reviews for peers What We Look For In You Bachelor's degree in Science, Technology, Engineering, or Mathematics Demonstrated experience adopting AI tools in the engineering workflow, able to evaluate and integrate AI capabilities into day-to-day development Hands-on experience in Microservice/API development using Java/SpringBoot/SpringCloud Strong knowledge of multi-threading and distributed architecture, and understanding of messaging frameworks such as Kafka Proficient in relational database design and development Comfortable working in a cloud-based Linux environment Proven experience in automated testing and continuous integration Knowledge of integrating with 3rd party software via APIs/SDKs Perks & Benefits Competitive total compensation package L&D programs and education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Mengeš, Slovenia D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Responsibilities Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment Local hands-and-feet support for global IT teams Troubleshooting automation and production systems (PLC, SCADA, OT networks) Support for software upgrades, patching, and backups in lab/OT environments Incident, problem, and change management (ITIL-based) Compliance with CSV, GxP, and data integrity procedures Participation in disaster recovery and business continuity planning Requirements Bachelor's in IT, Engineering, or related field 5+ years of IT/OT support experience in regulated environments Experience with industrial IT systems, SCADA/PLC, and lab software Networking knowledge (VLAN, Firewall, Routing) ITIL process knowledge; ServiceNow/Remedy ticketing Database Troubleshooting Experience MSSQL Available for onsite support and 24/7 on-call rotation Fluency in Slovenian and English (both written and spoken) is essential. Candidate must declare Criminal Record no older than 3 months. Benefits Broad range of activities, tasks, and projects Flexible working conditions Vouchers (B-day voucher, wedding, and new born surprise) Fishing for Friends program – our referral program Refreshments in the D-ploy office Further development and professional advancement Friendly and international working environment Company-sponsored events Is IT in your DNA?

Location: Ljubljana, Slovenia D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Responsibilities Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment Local hands-and-feet support for global IT teams Troubleshooting automation and production systems (PLC, SCADA, OT networks) Support for software upgrades, patching, and backups in lab/OT environments Incident, problem, and change management (ITIL-based) Compliance with CSV, GxP, and data integrity procedures Participation in disaster recovery and business continuity planning Requirements Bachelor's in IT, Engineering, or related field 5+ years of IT/OT support experience in regulated environments Experience with industrial IT systems, SCADA/PLC, and lab software Networking knowledge (VLAN, Firewall, Routing) ITIL process knowledge; ServiceNow/Remedy ticketing Database Troubleshooting Experience MSSQL Available for onsite support and 24/7 on-call rotation Fluency in Slovenian and English (both written and spoken) is essential. Candidate must declare Criminal Record no older than 3 months. Benefits Broad range of activities, tasks, and projects Flexible working conditions Vouchers (B-day voucher, wedding, and new born surprise) Fishing for Friends program – our referral program Refreshments in the D-ploy office Further development and professional advancement Friendly and international working environment Company-sponsored events Is IT in your DNA?

Location: Berlin, Germany Über unseren Kunden Unser Kunde ist eines der weltweit führenden Bildarchive für Kunst, Kultur und historische Fotografie. Das Unternehmen lizenziert hochwertige Inhalte für Museen, Verlage, Medien, Agenturen und Marken auf der ganzen Welt. Der Hauptsitz des Unternehmens befindet sich in London, Großbritannien. Die interne Kommunikation mit anderen Abteilungen sowie Kolleginnen und Kollegen in weiteren Ländern erfolgt größtenteils auf Englisch. Zur Verstärkung des Berliner Teams unseres Kunden und zur weiteren Expansion in der DACH-Region sowie in Polen suchen wir eine engagierte, serviceorientierte und vertriebsaffine Persönlichkeit als Customer Service Representative (m/w/d). Deine Rolle bei unserem Kunden In dieser Position kombinierst du exzellenten Kundenservice mit einem klaren Fokus auf Vertrieb und Neukundengewinnung. Du unterstützt die Bestandskunden unseres Kunden, betreust E-Commerce-Anfragen und trägst aktiv dazu bei, neue Kundenbeziehungen aufzubauen. Du arbeitest in einem dynamischen Team aus zwei Account Managern und zwei Auszubildenden und bist ein wichtiger Teil des weiteren Wachstums unseres Kunden im deutschen Markt. Das Berliner Sales-Team berichtet direkt an den Global Head of Sales mit Sitz in Paris. Unser Kunde bietet dir ein hybrides Arbeitsmodell mit einer flexiblen Kombination aus Büro und Homeoffice. Deine Aufgaben Kundenservice & Betreuung Professionelle und schnelle Bearbeitung von Kundenanfragen Betreuung der bestehenden Kunden unseres Kunden sowie der wachsenden E-Commerce-Kundschaft Unterstützung bei Lizenzierungen, Bestellungen und Bildanfragen Sicherstellung eines reibungslosen und serviceorientierten Kundenerlebnisses Neukundengewinnung & Sales Support Aktive Identifikation und Ansprache neuer potenzieller Kunden Outbound-Telefonate und E-Mail-Outreach zur Leadgenerierung Aufbau und Pflege einer Sales-Pipeline durch konsequentes Follow-up Unterstützung beim Ausbau des Kundenportfolios unseres Kunden in Deutschland Organisation & Vertriebsadministration Pflege und Aktualisierung von Kunden- und Lead-Daten in HubSpot CRM Erstellung von Angeboten und Rechnungen Koordination von Meetings, Follow-ups und interner Kommunikation Unterstützung bei Messen, Events und Kundenterminen Unterstützung der Account Manager Enge Zusammenarbeit mit den Account Managern im Tagesgeschäft Unterstützung bei laufenden Kundenprojekten, Auftragsverfolgung und Dokumentation Administrative und organisatorische Aufgaben je nach Bedarf Die Aufgabenliste ist nicht abschließend und kann sich je nach Anforderungen des Teams und Unternehmens weiterentwickeln. Requirements Das bringst du mit: Kaufmännische Ausbildung oder vergleichbare Berufserfahrung Freude an Kundenkontakt und eine ausgeprägte Service-Mentalität Interesse an Vertrieb, Business Development und Neukundenakquise Selbstbewusstes Auftreten am Telefon und in der schriftlichen Kommunikation Sehr gute MS Office Kenntnisse (insbesondere Excel) Erfahrung mit HubSpot oder anderen CRM-Systemen von Vorteil Interesse an Kultur und Kreativwirtschaft Flüssiges Deutsch auf Muttersprachniveau und gute Englischkenntnisse, mit sicherer Kommunikation auf Englisch sowohl intern in einem internationalen Unternehmensumfeld als auch extern mit Kunden in Polen und englischsprachigen Kunden in der DACH-Region Strukturierte, zuverlässige und proaktive Arbeitsweise Teamgeist und hohe Detailgenauigkeit Benefits Das bietet unser Kunde: Eine abwechslungsreiche Vollzeitstelle in einem internationalen Unternehmen Die Möglichkeit, aktiv zum Wachstum des Deutschlandgeschäfts unseres Kunden beizutragen Ein motiviertes Berliner Team mit engem Austausch in der Western-Europe-Region Umfassendes Onboarding und strukturierte Einarbeitung Hybrides Arbeiten mit flexibler Büro-/Homeoffice-Regelung Ein kollegiales und unterstützendes Arbeitsumfeld

Location: Warsaw, Poland Dentons Business Services EMEA is the operational backbone of Dentons, one of the world's leading global law firms. We support legal teams across Europe, the Middle East, and Africa with top-tier business services, helping to deliver exceptional value to our clients. At DBS EMEA, we believe in innovation, collaboration, and continuous improvement. Our diverse team supports key areas such as finance, IT, HR, and marketing, ensuring operational excellence at every level. About the Role Dentons Europe is seeking a Europe Head of Opportunity Management to lead a high-impact Proposals and Credentials team across the region. The team, based in Poland, is essential to the strategy of Dentons Europe and the commercial success of our firm. You will shape the journey of the team to be the center of excellence that is client-focused, efficient and effective. The team handles a steady workload of multi-jurisdictional pitches and proposals. Managing a team of four, you are an inspiring professional that brings technical expertise as well as people development skills. This is a senior, highly visible and strategic position, reporting to the Europe Clients & Markets Director. You will be responsible for: Setting the vision, strategy and standards for opportunity and proposals management across Dentons Europe. Designing and embedding robust processes, tools and policies that improve win rates, profitability and client experience. Leading and developing a high‑performing team of opportunity / proposal professionals. Personally leading and overseeing major, high‑value pitches, panel reviews and RFPs for our most promising opportunities. Working in close collaboration with our Head of Pricing, Head of Client Development and Head of Practices and Sectors, to ensure consistent go to market strategy, market positioning and a “one firm” approach. Building a collaborative, inclusive and high-trust team culture that encourages shared ownership, constructive challenge and continuous improvement across proposals team. The successful candidate will combine deep proposals expertise with strong stakeholder management, commercial acumen and a practical, tech‑enabled mindset. Responsibilities Strategic Leadership Develop and own the global/regional Opportunity Management strategy, aligned with Dentons’ firmwide and client strategies. Define what “best‑in‑class” opportunity management looks like for Dentons and create a roadmap to achieve it. Serve as a trusted advisor to senior partners and leadership on major opportunities and panel reviews. Team Leadership & Management Lead, coach and inspire a hybrid team of proposal / opportunity professionals (and related roles), fostering a high‑performance, collaborative culture. Set clear objectives, KPIs and development plans for team members. Build and manage capacity and resourcing for the team, including collaboration with country and Practice and Sector MBD teams. Major Proposals & Strategic Clients Direct and, where appropriate, personally lead the end‑to‑end management of strategic proposals for the firm’s largest and most complex opportunities (e.g. global panel appointments, major cross‑border tenders, key client RFPs). Shape win-strategies and value propositions in collaboration with partners, sector leaders and BD colleagues. Ensure all proposal documents are client‑centric, compelling, commercially sound and aligned with Dentons’ brand and market positioning. Process, Policy & Governance Design and implement a consistent proposals methodology, including standardised stages, roles and responsibilities, timelines and quality standards. Develop and roll out clear go / no‑go and bid qualification policies, ensuring disciplined pursuit decisions that align with strategic priorities and profitability thresholds in line with the region’s Market Positioning, DEI and Specialisation policies. Introduce robust governance around opportunity pursuit, including escalation paths, approvals and risk checks. Content, Tools & Technology Oversee the development and maintenance of a centralised proposals knowledge base (e.g. content libraries, CVs, experience records, case studies, standard responses). Evaluate, select and optimise technology platforms that support opportunity and proposal management (e.g. RFP / proposal automation tools, the firm’s CredsBank experience database, CRM and pipeline management tools, collaboration platforms). Drive continuous improvement and adoption of tools and data to increase efficiency, insight and quality. Collaboration & Stakeholder Management Build strong relationships with partners, Business Development, Risk and other key stakeholders. Work closely with Key Client Development team and Practice teams, to align opportunity management with client plans and growth targets. Share best practice, training and guidance to enhance opportunity management capability across the firm, including involvement in the firm’s flagship training programs. Continuous Improvement & Insight Analyse win/loss data, pricing outcomes and client feedback to drive improvements in pursuit strategy, content and processes. Track market trends in legal procurement, panel management and client buying behavior, and embed these insights into Dentons’ approach. Champion innovation in proposals, including use of design, storytelling, digital formats and technology‑enabled solutions. Requirements Significant experience (10+ years) in proposal / bid / opportunity management within professional services; experience in a large law firm or comparable partnership environment is strongly preferred. Proven track record of leading major, complex and multi‑jurisdictional bids and RFPs, ideally for international or global clients. Strong understanding of proposal management technologies, such as proposal automation tools, content libraries, experience databases, CRM and collaboration platforms; ability to drive adoption and optimisation of these tools. Experience designing and implementing go / no‑go frameworks, bid qualification criteria and opportunity governance. Excellent stakeholder management skills, with the confidence and credibility to influence senior partners and leadership. Outstanding written and verbal communication skills, with a sharp eye for detail and quality. Strong project management skills, with the ability to manage multiple deadlines and stakeholders under pressure. Commercial mindset, with an understanding of pricing, profitability, and the drivers of successful client relationships. Strategic thinker who can translate vision into practical, scalable processes. Highly collaborative, with a low‑ego, service‑oriented approach. Resilient, adaptable and comfortable operating in a fast‑moving, entrepreneurial environment. Client‑centric mindset and a passion for continuously improving the client experience. Comfortable challenging constructively and pushing for higher standards. Benefits Private medical healthcare provided by Medicover MultiSport card Benefit Cafeteria system Veterinary care for your pet provided by PetHelp Option to join a private insurance plan An additional day off for your birthday Tailored learning & development opportunities Hybrid work model with a modern office in Warsaw city center

Location: Atlanta, United States Workplace: remote Strategic Prospecting: Identify, target, and develop a pipeline of high-potential accounts. You will play a key role in onboarding new clients and helping to grow the brand recognition of AI Digital in the programmatic ecosystem. Partnership Development & Management: Establish, manage, and scale strategic partnerships with agency and brand teams, focusing on creating long-term value for both AI Digital and our partners. You will work closely with internal teams to ensure alignment between AI Digital’s solutions and the needs of our partners, driving mutual growth and success. AI Digital’s Advocate & Voice in the Marketplace: Utilize your extensive network and deep knowledge of the programmatic industry to position AI Digital’s solutions effectively to agency and brand stakeholders. Your goal will be to ensure our offerings are recognized as valuable, innovative, and essential in a rapidly evolving marketplace. Bachelor’s Degree: A solid educational foundation that supports the advanced understanding and communication of complex concepts in digital advertising. 5+ Years of Experience: Demonstrated experience selling digital media managed services to independent agencies/brands. Your track record should reflect successful relationship-building and business development within the programmatic space. Industry Expertise: A thorough understanding of the programmatic landscape and how each channel contributes to the marketing funnel. You should be highly knowledgeable in programmatic advertising (especially demand-side platforms, with additional expertise in supply-side or curation being a plus), as well as paid search and social media. Tech-Savvy: Proficiency in sales CRM tools like HubSpot, with the ability to leverage these tools to manage relationships and drive sales efficiency. Excellent Communication Skills: Capable of effectively collaborating with internal departments and external stakeholders, with the ability to convey complex ideas clearly and persuasively.

Location: Gladstone, Australia About us: A leading specialist engineering services company delivering integrated solutions for complex energy, infrastructure projects and operating assets. Our business is built on the belief that our people are what make EnerMech excellent. When we are thriving globally it’s not just about investing in our infrastructure, service offering and technology, but by also investing in our people As an Industrial Service Technician with EnerMech you will have the opportunity to grow with the business and contribute to the organisation's continuing success About the Role You will operate and set up onsite mechanical pressure systems of liquid / air pressure systems including components of: pumps, hoses, generators, filters etc. Setting up of calibrated equipment within mechanical  pressure systems Work under Leading Hands in all tasks, responsibilities, duties, work and projects as may be requested Perform any administrative requirements including accurate completion of work timesheets, JHA’s, vehicle check sheets, equipment inventory lists or any other documentation as may be required in the role. Follow EnerMech best practices and internal policies in relation to safety, fatigue, cleaning equipment, support equipment, Personal Protective Equipment, inventory control, client relations. Participate in external and/or internal training as required for: Upskilling and/or cross training Requirements To be considered for this role you will have experience in the following areas : Pressure testing, chemical cleaning, flange management, high pressure blasting Must have experience around mechanical equipment and items Ability to react, work under pressure and to tight deadlines Willingness to accept new challenges Strong focus on Teamwork and capable of working unsupervised Positive and team-based attitude Willingness to learn other industrial services such as leak sealing, hot tapping, chemical cleaning, pressure testing Required skills and Tickets: Current Driver License HPW Licence Construction Induction (White or Blue Card) Working at Heights within 2 years is desirable Confined Space Entry within 2 years is desirable RTAY access card and QAL access card is desirable