Location: United States
Workplace: Remote
ABOUT DOCKER
Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.
We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
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THE ROLE
Docker shows up at a small number of global programs each year: industry and partner events, AWS re:Invent among them, each run with one theme, one signature demo, an executive meeting program and a pipeline target. Around them, our field marketers run regional programs with their sales teams, and Developer Relations leads developer and community events.
As Senior Event Manager, you are first chair on the global programs. You own each one end to end, from the negotiation and the contract through creative concept, planning, production, staffing and on-site delivery to reconciliation and the readout. You scout the newer conferences where Docker's ICP now gathers and test them with Brand and Field Marketing. You are the program manager for the whole events calendar, keeping one calendar and one messaging and positioning document for every event, and you are the events lead on Docker's Sales Kickoff, the internal event where the field meets the year's story first. You report to the Director, Field Marketing and Events, and work alongside the Event Manager, Global Field Marketing Operations, the regional field marketers, Partner Marketing, Brand, Product Marketing, Developer Relations and Sales.
Docker brought event management in-house this year, and this role is the center of it.
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WHAT SUCCESS LOOKS LIKE
Every global program delivers against the targets set for it before the contract: the right people reached and demos delivered; analyst, press, executive meetings and speaking earned; and a pipeline target agreed with Revenue Operations and read at 30 and 90 days. The footprint reads as a buying journey from demo to a first sales conversation, the executive meeting program runs on the standard set by Global Field Marketing Operations and is never overcommitted, and every program ends with a readout the sales leaders who staffed it trust. What the global programs build carries into every region: the theme, the activation kit and the lessons.
For a brief period before and during every event, every person on site works for you. You hold a room of senior stakeholders, production partners and volunteers to a run of show with authority and warmth, you are the person everyone is glad to see when the event starts, and you do it with a budget you can account for to the dollar.
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RESPONSIBILITIES
- Own the global programs end to end. Negotiate, contract, concept, plan, budget, produce, staff, deliver and reconcile every global program and its regional stops, against a pipeline target and a brand goal agreed with Revenue Operations, Field Marketing and Brand before the contract is signed.
- Architect the executive track. For each global program: who speaks, who hosts, which meetings run in the meeting space and how each leader's time is protected, on the executive meeting program standard that Global Field Marketing Operations sets. Work directly with executives and their assistants on schedules, prep and on-site handling.
- Run the footprint and the experience. Layout and experience design with Brand and Developer Relations, so the footprint reads as a buying journey from demo to a first sales conversation; graphics and messaging; demos and activations; staffing plans and training; swag strategy and production.
- Scout new events. Find and test the newer conferences where Docker's ICP now gathers, with Brand and Field Marketing, and grow the ones that earn it.
- Program-manage the calendar. One events calendar across every program and every function, and one messaging and positioning document per event with Product Marketing and Brand, so every team shows up saying the same thing.
- Lead the Sales Kickoff as an event. Venue, production, experiential, swag, travel coordination and run of show with the Event Manager, with Sales Enablement owning agenda and content, so the field experiences the first-half theme the way customers will.
- Manage production partners. Exhibit houses, production agencies, venues, hotels, freight and suppliers: own timelines, deliverables, room blocks and budgets, and escalate early when a partner misses.
- Bring operating rigor. Run-of-show documents, punch lists, staffing calendars, budget trackers and post-mortems that make the next program better than the last, and that Global Field Marketing Operations turns into the playbook every region runs.
- Shape what comes next. Bring a point of view, grounded in the year's results, on where Docker's events program should go next.
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QUALIFICATIONS
- 6+ years owning B2B events end to end, including major industry sponsorships or flagship conferences at significant scale, with the budgets, vendors and executive programs that come with them.
- You negotiate. You have taken a sponsorship from first conversation to signed contract and held the organizer to its deliverables.
- You think in pipeline: a pipeline target, a meetings program and sales partnership are how you judge a program, not only flawless logistics.
- Executive presence. You have presented event strategy to a C-level audience, handled executives on site with their assistants, and know how to protect a CEO's time without saying no to the sales team.
- Program management at scale: dozens of workstreams, hundreds of details and several stakeholder groups, all moving at once, and nothing dropped. You are the detail magician and the relationship manager in one person.
- Creative concepting: opinions about what makes a footprint or an experience memorable, and the skill to deliver it with brand and production partners.
- Vendor and budget command. You hold partners accountable and can account for every dollar, from purchase order to reconciliation.
- Calm, decisive on-site leadership. You thrive in the compressed chaos of event week and people want to work with you again afterwards.
- Experience with developer or technical audiences preferred. Willingness to travel about 35%, concentrated around event season, including international travel.
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WHAT TO EXPECT
FIRST 30 DAYS
- Immerse in Docker's ICP, product and the current events portfolio, budget, vendors and calendar; meet the Director, the Global Field Marketing Operations lead, the regional field marketers, Brand, Product Marketing, Developer Relations, Sales Enablement and the BDR team.
- Take ownership of the first-half global program contracts and the Sales Kickoff plan, including the executive track and the staffing plan.
First 90 Days
- Deliver the Sales Kickoff as an event: venue, production, experiential, swag, travel coordination and run of show, with Sales Enablement.
- Deliver the first global program stop of the year end to end, on schedule and on budget, with a 30-day readout.
- Stand up the events calendar and the messaging and positioning document as the one source every function uses, and the global program operating kit with Global Field Marketing Operations: run of show, staffing plan, executive meeting template, budget tracker and post-mortem format.
One Year Outlook
- Every global program carries its targets before the contract and reports against them at 30 and 90 days.
- Docker's global programs are known inside the company as the best-run programs on the calendar, and the executive meeting program is a repeatable asset at every stop.
- The global program kit carries into every regional program, and production partners work to standards you set.
Visa sponsorship: Not available for this role.
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COMPENSATION & EQUITY
All full-time roles include equity. Final compensation is determined on factors including but not limited to experience, skills, qualifications, and location.
Compensation & Equity
United States: $102.2K – $146K base
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POSTING INFORMATION
- Open vacancy: This posting is for an existing open role.
- AI in hiring: Docker may use AI-assisted tools during our recruiting process.
- Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent.
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PERKS & BENEFITS
- Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
- Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
- Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
- Home office support – Set up your workspace for comfort and success.
- Technology stipend – Equivalent to US$100 net per month to help support your work.
- Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.
- Parental leave – 16 weeks of paid parental leave after six months of employment.
- Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.
- Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
- Docker swag – Because representing the whale never gets old.
Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community.
#LI-REMOTE
Location: San Francisco; New York
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
THE ROLE
Checkout.com http://Checkout.com is looking for a Director, Strategic Account Management to lead the strategy, performance and growth of a portfolio of our most critical clients.
This is a leadership opportunity for an experienced commercial operator who can build trusted merchant relationships, develop a high-performing account management team and turn portfolio insight into sustainable growth. You will help Checkout.com http://Checkout.com become the partner of choice for strategic accounts through exceptional value, expertise and commitment, while setting the direction for account planning, execution and performance.
You will represent the voice of strategic clients across Checkout.com http://Checkout.com, influence senior internal stakeholders and bring together the right teams to solve complex challenges, unlock expansion opportunities and strengthen long-term partnerships.
HOW YOU’LL MAKE AN IMPACT
- Portfolio strategy and growth: Own the strategy for a portfolio of strategic accounts. Anticipate long-term merchant needs and identify opportunities to increase processing volume, net revenue, retention, share of wallet, product adoption and client value.
- People leadership: Lead, coach and develop a team of Strategic Account Managers. Set clear expectations, support career development and build a culture of accountability, collaboration and high performance.
- Commercial and operational ownership: Set portfolio objectives, forecasts and performance indicators. Use data and commercial judgement to create scalable ways of working across account planning, forecasting, escalation management and performance reviews.
- Senior client engagement: Build trusted, multi-level relationships with senior client stakeholders and functional leaders. Create strong senior-level engagement, establish Checkout.com http://Checkout.com as a long-term strategic partner and personally engage where relationships, risk or growth opportunities require additional leadership.
- Strategic planning and governance: Set the standard for account plans, strategic business reviews and joint planning with merchants. Ensure priorities, complex challenges, risks and opportunities are aligned and actively managed across relevant regions and functions.
- Cross-functional leadership: Mobilise Product, Operations, Legal, Risk, Finance, Data Science and other teams around portfolio priorities. Lead coordinated responses to complex merchant challenges, remove internal blockers and improve the end-to-end client experience.
- Product, market and business influence: Bring structured client insight and market intelligence into Checkout.com http://Checkout.com. Influence product and service priorities by connecting client needs, payments trends, competitive dynamics and regulatory developments to actionable recommendations.
- Leadership contribution: Help shape how Checkout.com http://Checkout.com manages and grows its most important client relationships, strengthens its position as a partner of choice and scales a consistent, high-value merchant experience.
WHAT WE’RE LOOKING FOR
- Significant experience leading strategic or enterprise account management, customer success or commercial teams in a B2B environment, ideally within FinTech, payments, technology or another complex, high-growth industry.
- A proven track record of growing strategic accounts through retention, expansion, product adoption and long-term relationship development.
- Experience hiring, coaching and developing high-performing teams, with a clear and inclusive leadership style.
- Strong commercial acumen, including the ability to set strategy, manage forecasts, interpret performance data and deliver against ambitious objectives.
- Demonstrable experience building senior-level engagement with internal and external stakeholders and leading complex commercial discussions.
- Proven ability to build and leverage relationships across strategic customers, partners and the wider payments ecosystem, creating opportunities for insight, collaboration and portfolio growth.
- The ability to move between strategic direction and detailed execution, while maintaining focus across multiple accounts, priorities and workstreams.
- Excellent judgement, problem-solving and influencing skills, with the confidence to lead through ambiguity and manage risk.
- Strong knowledge of e-commerce, payments technologies, market dynamics and the trends shaping the industry.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Canada; United States
Workplace: Remote
ABOUT DOCKER
Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.
We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
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THE ROLE
As AI agents redefine software development, Docker is at the center of that shift, providing the local and cloud sandboxed environments that make interactive and autonomous agentic workflows trustworthy by default. At the heart of our trust model is the fact that user credentials and other sensitive secrets are injected at the sandbox layer and never exposed to an agent. An agent can never leak secrets it never sees. The Secrets team builds the software that makes that possible, from easy-to-use SDKs to secure cloud services. We operate at the intersection of the developer experience, enterprise governance, and security—delivering core security features that make Docker sandboxes the best way to run agents and other workloads safely. In this role, you would manage this team, owning its technical direction and delivery and being accountable for its operational excellence.
The successful candidate is a hands-on engineer at heart. They have built secure software and scale-out cloud services, and they use that experience to guide their team to sound architectural decisions and a high security bar. They think naturally about isolation and trust boundaries and understand the tradeoffs of running untrusted or semi-trusted workloads. They are skilled at growing and retaining senior individual contributors and thrive in a remote-first environment. They stay close to customers, because the gap between a strong security model and something people actually adopt is where the real work happens.
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RESPONSIBILITIES
- Lead a team of engineers building Docker's shared Secrets platform and own its technical direction.
- Partner closely with product management to align the team with business and product goals.
- Lead through influence across the teams that adopt the platform, making it their default way to handle credentials.
- Ensure predictable delivery and operational excellence, and own the team's on-call rotation and incident response.
- Hold a high bar for security and engineering excellence, partnering with Security on design reviews and threat models.
- Hire and retain top engineering talent.
- Facilitate communication across teams and provide status reporting for critical projects.
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QUALIFICATIONS
- 5+ years experience managing high-performing engineering teams.
- 5+ years of hands-on experience building secure software and scale-out cloud services.
- Strong grounding in security fundamentals: authentication and authorization, secret and key management, and threat modeling.
- Experience reasoning about isolation and security boundaries for untrusted or semi-trusted workloads.
- Experience building platforms, SDKs, or shared services that other teams adopt, including enterprise requirements like audit and policy.
- Strong verbal and written communication skills.
- Comfortable with a high degree of autonomy and the ability to work remotely across time zones.
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WHAT TO EXPECT FIRST 30 DAYS
- Understand the group and team missions.
- Meet the team along with peers across the group and the company.
- Build relationships with the teams that depend on the Secrets platform.
- Start line managing reports and building a rapport.
- Gain a high-level understanding of the Secrets platform and how it fits into the sandbox products.
- Participate in status reporting and reliability reviews.
FIRST 90 DAYS
- Work with the team to align on goals and measures of success.
- Start career discussions with reports.
- Work with the team to improve processes and remove blockers.
- Contribute technical input to roadmap and architectural decisions.
- Oversee the delivery of a change or feature.
- Start hiring for the team.
ONE YEAR OUTLOOK (FIRST YEAR)
- Drive the long-term technical direction of the platform.
- Have had a sustained, positive impact on the growth and performance of your reports.
- Have the platform adopted by multiple Docker products.
Visa sponsorship: Docker considers visa sponsorship on a case-by-case basis based on business needs.
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COMPENSATION & EQUITY
All full-time roles include equity. Final compensation is determined on factors including but not limited to experience, skills, qualifications, and location.
Canada: CA$276,050– CA$441,650 base
United States: $197,650 – $318,450 base
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POSTING INFORMATION
- Open vacancy: This posting is for an existing open role.
- AI in hiring: Docker may use AI-assisted tools during our recruiting process.
- Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent.
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PERKS & BENEFITS
- Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
- Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
- Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
- Home office support – Set up your workspace for comfort and success.
- Technology stipend – Equivalent to US$100 net per month to help support your work.
- Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.
- Parental leave – 16 weeks of paid parental leave after six months of employment.
- Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.
- Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
- Docker swag – Because representing the whale never gets old.
Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community.
#LI-REMOTE
We are looking for a experienced, hands-on C++ Technical Lead who can take full technical ownership of projects, design robust software architectures and lead engineering teams. -8+ years of professional C++ development experience, including substantial experience as a Technical Lead or Software Architect.
УдалённоseniorБеларусь, Россия; Working hours overlapping with UTC+0 to UTC+4; Applicants based in Russia or Belarus cannot be considered
Location: Berlin Office; Netherlands; Portugal; Germany; Austria; Lithuania; Ireland; Denmark; Belgium; United Kingdom; Spain
Workplace: Remote
The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:
- Cultivated a community of more than 650,000 active developers and builders
- Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
- Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation
That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register.
We’re in a defining moment of an incredible journey. Come and build with us.
As our portfolio is expanding, we're looking for an additional Customer Success Manager for our Guided segment. You will serve as the primary post-sales partner for a portfolio of approximately 30 enterprise accounts across the EMEA region, guiding customers from onboarding through scaled adoption and long-term expansion.
You’ll run a strong operating cadence across customer engagements — including kickoffs, success planning, executive business reviews, adoption reviews, and renewals — helping customers translate product usage into measurable business outcomes and clear ROI.
You will proactively manage customer health, identify risks before they become blockers, and drive resolution across technical and business stakeholders. In addition, you’ll help design scalable playbooks and programs that improve customer outcomes across the broader customer base.
Working closely with Support, Solutions Engineering, Product, and Sales, you’ll turn technical success into durable revenue growth by driving adoption, renewals, and expansion opportunities that contribute to strong enterprise net revenue retention.
WHAT YOU’LL BE DOING
- Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
- Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
- Drive onboarding and enablement across technical and business audiences, accelerating time-to-value and unblocking implementation challenges
- Establish a strong operating cadence (health checks, executive syncs, QBRs), using customer data and adoption insights to guide priorities and decisions
- Monitor customer health and product usage signals to proactively identify risks, manage escalations, and maintain stakeholder alignment
- Quantify and communicate business value throughout the customer lifecycle, building ROI narratives tied to adoption, efficiency gains, and business impact
- Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account strategies that drive customer growth
- Partner closely with Support, Solutions Engineering, and Product teams to resolve blockers quickly and deliver a seamless customer experience
- Provide structured, actionable feedback to Product and Engineering, representing customer needs and helping shape roadmap priorities
REQUIREMENTS
🤝 Enterprise Customer Success experience: You’ve managed a portfolio of enterprise SaaS customers and can confidently run kickoffs, onboardings, stakeholder alignment, and QBRs end-to-end.
💻 Technical fluency: You can engage credibly with IT and engineering stakeholders across topics like APIs, integrations, authentication, environments, and automation architecture, and know when to escalate.
💼 Commercial acumen: You’ve supported renewals and expansion opportunities (upsell/cross-sell), with a track record of driving retention and growth outcomes.
📊 Value & outcomes mindset: You’re comfortable translating product usage into measurable business outcomes, ROI, and executive-ready narratives.
🧭 Operational rigor: You run a structured operating cadence, manage competing priorities effectively, and keep stakeholders aligned with strong follow-through.
🗣 Clear, high-trust communication: You communicate clearly with both technical builders and executive stakeholders, and you’re known for building durable customer relationships.
🤝 Cross-functional collaboration: You partner effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the customer journey.
🌱 Builder mindset in ambiguity: You thrive in fast-moving environments, take ownership, and enjoy building processes as the company scales.
🤖 Automation + AI curiosity: You’ve used automation, AI tools, or workflow platforms before and can bring ideas that improve customer value realization.
NICE-TO-HAVES
🚀 Startup/scale-up experience: You’ve operated in high-growth environments and enjoy “building the plane while flying it.”
🎓 Technical or STEM education: Degree or equivalent experience in a technical field such as Computer Science, Engineering, or similar.
🧩 Familiarity with n8n or similar platforms: Experience with workflow automation, integration, or iPaaS platforms will help you ramp quickly.
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Our company language is English.
You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n https://www.notion.so/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35?pvs=21 (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.
BENEFITS
- Competitive compensation 💸 – We offer fair and attractive pay.
- Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
- Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
- Europe: 30 days of vacation, plus public holidays wherever you are.
- US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
- Health & wellness 🩺 –
- Europe: We provide benefits according to local country norms.*
- US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
- Future planning 💰 –
- Europe: We provide pension contributions according to local country norms.*
- US: 401(k) retirement plan with a 4% employer match.
- Financial security 🛡️ –
- Europe: We provide benefits according to local country norms.*
- US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
- Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
- A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
- Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
- Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
- Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
*Country and/or State specific details provided in your employment agreement.
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations: Dubai, UAE
About the role
The Inside Sales Representative (ISR) is a critical sales role responsible for driving high-volume, high-velocity net new business acquisition sales in a remote selling model within the commercial segment across EMEA, specifically META. Operating as full-cycle territory owners similar to an AE, ISR manages the end-to-end sales process from self-sourcing pipeline, qualifying opportunities and closing deals in partnership with SE and Partner Organisation
What you'll do
Build your own pipeline:
Find new business across your assigned territory (META) through high-volume outreach by phone, email, LinkedIn and social selling, using tools like Salesforce, LinkedIn Sales Navigator, ZoomInfo and AI outreach
Run the whole sales cycle remotely:
Lead discovery and qualification calls using MEDDPIC, give engaging virtual presentations and live product demos, and negotiate and close new business against an ACV quota.
Explain the value of Cloudflare's platform:
Connect commercial-segment customers' business and technical problems to the right Cloudflare products, such as Application Security and Performance, Zero Trust/SASE and the Developer Platform, and show the value they'd get.
Work closely with other teams:
Partner with Solutions Engineers on technical validation, and with the Partner Organisation to co-sell and close deals faster. Work with Marketing and BDR teammates on campaigns and events that create pipeline.
Run your territory with data:
Keep your Salesforce pipeline accurate and your forecasts reliable, track your activity and conversion numbers, and use what you learn to consistently meet or exceed your targets
Desirable Skills, Knowledge, and Experience:
1 - 3 years of experience in a sales role, preferably in SaaS or tech sales, such as:
BDR/SDR background with strong outbound experience in a high-paced environment
SMB or Transactional sales experience with high volume, high velocity sales motion
Strong track record of meeting or exceeding quota
Strong discovery and qualification skills using frameworks like BANT, MEDDIC
Excellent presentation and interpersonal communication skills (verbal and written) as well as time management skill
Experience using CRM like Salesforce, outbound/prospecting sales tools (e.g. LinkedIn Sales Navigator, ZoomInfo, Salesforce Sales Engagement Outreach etc)
Tech-savvy and technically curious - quick to learn technical products, comfortable to run live demos independently, data-driven mindset
Highly accountable and self-driven, customer-centric individuals
Multilingual abilities (depending on the coverage regions)
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations: London, the UK
About the role
The Inside Sales Representative (ISR) is a critical sales role responsible for driving high-volume, high-velocity net new business acquisition sales in a remote selling model within the commercial segment across EMEA, specifically META. Operating as full-cycle territory owners similar to an AE, ISR manages the end-to-end sales process from self-sourcing pipeline, qualifying opportunities and closing deals in partnership with SE and Partner Organisation.
What you'll do
Build your own pipeline:
Find new business across your assigned territory (META) through high-volume outreach by phone, email, LinkedIn and social selling, using tools like Salesforce, LinkedIn Sales Navigator, ZoomInfo and AI outreach
Run the whole sales cycle remotely:
Lead discovery and qualification calls using MEDDPIC, give engaging virtual presentations and live product demos, and negotiate and close new business against an ACV quota.
Explain the value of Cloudflare's platform:
Connect commercial-segment customers' business and technical problems to the right Cloudflare products, such as Application Security and Performance, Zero Trust/SASE and the Developer Platform, and show the value they'd get.
Work closely with other teams:
Partner with Solutions Engineers on technical validation, and with the Partner Organisation to co-sell and close deals faster. Work with Marketing and BDR teammates on campaigns and events that create pipeline.
Run your territory with data:
Keep your Salesforce pipeline accurate and your forecasts reliable, track your activity and conversion numbers, and use what you learn to consistently meet or exceed your targets
Desirable Skills, Knowledge, and Experience:
1 - 3 years of experience in a sales role, preferably in SaaS or tech sales, such as:
BDR/SDR background with strong outbound experience in a high-paced environment
SMB or Transactional sales experience with high volume, high velocity sales motion
Strong track record of meeting or exceeding quota
Strong discovery and qualification skills using frameworks like BANT, MEDDIC
Excellent presentation and interpersonal communication skills (verbal and written) as well as time management skill
Experience using CRM like Salesforce, outbound/prospecting sales tools (e.g. LinkedIn Sales Navigator, ZoomInfo, Salesforce Sales Engagement Outreach etc)
Tech-savvy and technically curious - quick to learn technical products, comfortable to run live demos independently, data-driven mindset
Highly accountable and self-driven, customer-centric individuals
Multilingual abilities (depending on the coverage regions)
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Требования:
— 2-4 года коммерческого опыта с C# и .NET (ASP.NET Core)
— Уверенное понимание ООП, SOLID, паттернов проектирования и чистой архитектуры
— Опыт работы с реляционными базами данных SQL Server или PostgreSQL и ORM EF Core
— Опыт разработки frontend-приложений на React или Angular с использованием TypeScript
Местоположение: Весь мир
Формат работы: Удаленно
Location: Australia
What We Do:
Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.
Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.
Huntress now secures more than 6M endpoints and 17M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.
Reports to: Manager, Channel Account Management
Location: Remote Australia
Compensation Range: $130,500 AUD base with an on target earnings at $217,500, plus equity
What You’ll Do:
Senior Channel Account Managers at Huntress play a critical role in driving revenue through engagement, expansion, and retention across our partner base. This role is critical in expanding our relationships with our partners while helping them deliver cybersecurity solutions to their customers through the Huntress platform.
You know how to turn partner relationships into durable growth. In this role, you will drive growth as a trusted advisor who understands what partners need to succeed with Huntress. You are outcome-obsessed in the way that matters here. You care about net dollar retention, gross dollar retention, partner satisfaction, and whether your work actually helps partners deliver stronger cybersecurity outcomes to their customers.
This is a high-impact, high-visibility sales role that reports to the manager of channel account management. Its success will be measured by expansion and retention metrics. This role will report to the Manager of Account Management APAC.
Responsibilities:
Achieve and exceed quota based on expansion performance and renewal outcomes
Serve as a trusted advisor to partners by delivering solutions that increase customer satisfaction, grow adoption, and strengthen long-term loyalty
Build and maintain strong relationships with multiple stakeholders across assigned partner organizations
Maintain and reinforce Huntress culture in how you show up, collaborate, and support partners
Work cross-functionally with internal teams including Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve the customer experience
Maintain strong operational hygiene in CRM, document customer activity clearly, and keep next steps and opportunities moving forward
Use AI tools to prepare for partner meetings, summarize calls, and stay organized so you can move faster with sound judgment
What You Bring To The Team:
5+ years of experience in account management, customer success, partner success, or channel or direct sales roles, ideally focused on mid-market and below.
Strong knowledge of the MSP space, preferably in the cybersecurity industry.
Experience using Salesforce or a similar CRM platform to manage partner activity and opportunities.
A genuine passion for the partner community and for helping partners deliver meaningful cybersecurity outcomes.
A strong bias to action and the ability to get things done efficiently and effectively.
Comfort using AI in practical day-to-day work, including call summaries, account prep, and follow-up support.
What We Offer:
Fully remote work
At least one annual trip to the US for Summer Summit, with additional local events in Australia!
New starter home office set up reimbursement ($800 AUD)
12 weeks paid parental leave for both primary and secondary carers
Monthly digital allowance for personal phone and internet costs ($185 AUD)
Monthly home office tech stipend to upgrade or replace equipment ($40 AUD)
Subsidised private health insurance through our preferred provider
Stock options for
all
full-time employees
Access to the BetterUp platform for coaching, personal, and professional growth
People from all culturally diverse backgrounds, including Aboriginal & Torres Strait Islander Peoples, are encouraged to apply.
Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.
We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.
We do discriminate against hackers who try to exploit businesses of all sizes.
Accommodations:
If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to
accommodations@huntresslabs.com
. Please note that non-accommodation requests to this inbox will not receive a response.
Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our
Candidate Privacy Notice
for more details on our practices and your data privacy rights.
#BI-Remote
Location: Australia
What We Do:
Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.
Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.
Huntress now secures more than 6M endpoints and 17M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.
Reports to: Manager, Channel Account Management
Location: Remote Australia
Compensation Range: $96,000 AUD base with an on target earnings at $160,000, plus equity
What You’ll Do:
Channel Account Managers are part of a team at Huntress who play a critical role in driving revenue through engagement, expansion, and retention across our partner base. This role is critical in expanding our relationships with our partners while helping them deliver cybersecurity to their customers through the Huntress platform.
As an individual contributor, your primary measures of success will be net dollar retention, gross dollar retention, partner loyalty, and satisfaction.
This is a high-impact, high-visibility sales role that reports to the Manager of Account Management. Its success will be measured by expansion and retention metrics.
Responsibilities:
Act as a trusted advisor to customers, delivering solutions that increase satisfaction, strengthen Huntress adoption, and create measurable value across their environment
Own and grow relationships with multiple contacts inside assigned customer organizations
Drive renewals and expansion opportunities across your book of business, including upsell and cross-sell motions where appropriate
Contribute to team goals around retention, expansion, and customer satisfaction
Work cross-functionally with internal teams including Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve the customer experience
Maintain strong operational hygiene in CRM, document customer activity clearly, and keep next steps and opportunities moving forward
Use AI tools to prepare for partner meetings, summarise calls, and stay organized so you can move faster with sound judgment
What You Bring To The Team:
2+ years of experience in account management, direct customer sales, or a similar post-sales or commercial role
Strong experience in SaaS, preferably related to the cybersecurity industry
Experience with Salesforce or other similar CRM platforms
Strong bias to action and the ability to get things done efficiently and effectively
Ability to manage multiple stakeholders, maintain momentum on renewals and expansion conversations, and communicate clearly across internal and external teams
Commercial curiosity and sound judgment in balancing customer outcomes with business growth, & confidence building relationships with both customers and partners
What We Offer:
Fully remote work
At least one annual trip to the US for Summer Summit, with additional local events in Australia!
New starter home office set up reimbursement ($800 AUD)
12 weeks paid parental leave for both primary and secondary carers
Monthly digital allowance for personal phone and internet costs ($185 AUD)
Monthly home office tech stipend to upgrade or replace equipment ($40 AUD)
Subsidised private health insurance through our preferred provider
Stock options for
all
full-time employees
Access to the BetterUp platform for coaching, personal, and professional growth
People from all culturally diverse backgrounds, including Aboriginal & Torres Strait Islander Peoples, are encouraged to apply.
Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.
We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.
We do discriminate against hackers who try to exploit businesses of all sizes.
Accommodations:
If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to
accommodations@huntresslabs.com
. Please note that non-accommodation requests to this inbox will not receive a response.
Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our
Candidate Privacy Notice
for more details on our practices and your data privacy rights.
#BI-Remote
Location: Tashkent, Uzbekistan
About the Role
We are looking for a welcoming, polished, and detail-oriented
Sales Gallery Manager / Receptionist
to serve as the face of our showroom in Tashkent. In this role, you will be the first point of contact for high-net-worth clients, delivering an exceptional initial impression, providing engaging project introductions, scheduling site viewings, and accurately managing candidate/client data within our CRM system.
The ideal candidate brings prior experience in premium showroom environments, luxury retail, or upscale hotel reception, combining impeccable presentation with strong client service and communication skills in Uzbek, Russian, and English.
Key Responsibilities
Client Greeting & Hosting:
Warmly welcome prospective buyers, investors, and guests to the sales gallery, maintaining a high standard of hospitality and professionalism.
First-Touch Presentation:
Deliver compelling initial introductions to our premium real estate projects and showcase key property highlights to visitors.
Viewing Schedules & CRM Data Entry:
Book and coordinate property viewings for the sales team; systematically log all visitor information, inquiries, and interaction notes into the CRM system.
Gallery Operations:
Maintain the aesthetic standards, cleanliness, and readiness of the reception area and showroom facilities at all times.
Administrative Support:
Manage incoming showroom phone inquiries, coordinate client hospitality services (beverages/collateral delivery), and assist the sales team with administrative tasks.
Requirements
Experience:
Minimum of 1 year in a customer-facing reception or host role within a
premium real estate showroom, luxury retail store, 5-star hotel front desk, or high-end service environment
.
Appearance & Demeanor:
Flawless presentation, professional etiquette, outstanding interpersonal skills, and high attention to detail.
Languages:
Fluent in
Uzbek
(Native or C1/C2 equivalent).
Fluent in
Russian
(Native or C1/C2 equivalent).
Working proficiency in
English
.
Technical Skills:
Familiarity with CRM systems (e.g., amoCRM, Bitrix24, or similar) and standard office software.
Benefits
Salary
Daily work with international guests and business partners
A dynamic role where each tour brings new people and new programmes
Hands-on experience in real estate alongside hospitality and events
Location: Tbilisi, Georgia
About the Role
We are looking for a welcoming, polished, and detail-oriented
Sales Gallery Manager / Receptionist
to serve as the face of our showroom in Tashkent. In this role, you will be the first point of contact for high-net-worth clients, delivering an exceptional initial impression, providing engaging project introductions, scheduling site viewings, and accurately managing candidate/client data within our CRM system.
The ideal candidate brings prior experience in premium showroom environments, luxury retail, or upscale hotel reception, combining impeccable presentation with strong client service and communication skills in Uzbek, Russian, and English.
Key Responsibilities
Client Greeting & Hosting:
Warmly welcome prospective buyers, investors, and guests to the sales gallery, maintaining a high standard of hospitality and professionalism.
First-Touch Presentation:
Deliver compelling initial introductions to our premium real estate projects and showcase key property highlights to visitors.
Viewing Schedules & CRM Data Entry:
Book and coordinate property viewings for the sales team; systematically log all visitor information, inquiries, and interaction notes into the CRM system.
Gallery Operations:
Maintain the aesthetic standards, cleanliness, and readiness of the reception area and showroom facilities at all times.
Administrative Support:
Manage incoming showroom phone inquiries, coordinate client hospitality services (beverages/collateral delivery), and assist the sales team with administrative tasks.
Requirements
Experience:
Minimum of 1 year in a customer-facing reception or host role within a
premium real estate showroom, luxury retail store, 5-star hotel front desk, or high-end service environment
.
Appearance & Demeanor:
Flawless presentation, professional etiquette, outstanding interpersonal skills, and high attention to detail.
Languages:
Fluent in
Uzbek
(Native or C1/C2 equivalent).
Fluent in
Russian
(Native or C1/C2 equivalent).
Working proficiency in
English
.
Technical Skills:
Familiarity with CRM systems (e.g., amoCRM, Bitrix24, or similar) and standard office software.
Benefits
Salary
Daily work with international guests and business partners
A dynamic role where each tour brings new people and new programmes
Hands-on experience in real estate alongside hospitality and events
Location: İstanbul, Türkiye
Workplace: remote
💻 Kodland Hakkında
Kodland, 5–17 yaş arası çocuk ve gençlerin programlama, matematik, dijital tasarım ve geleceğin teknoloji becerilerini geliştirmelerine yardımcı olan uluslararası bir online eğitim platformudur.
Canlı online dersler ve proje tabanlı öğrenme modeli sayesinde öğrenciler yalnızca teknik beceriler kazanmakla kalmaz; aynı zamanda problem çözme, yaratıcılık ve teknoloji kullanma konularında özgüven geliştirir.
Şimdi Türkiye ekibimize katılacak bir
Müşteri Hizmetleri Yöneticisi
arıyoruz.
Bu pozisyon bir ekip yöneticiliği rolü değildir. Kodland’de “Müşteri Hizmetleri Yöneticisi”, kendisine gelen müşteri ilişkilerini, talepleri ve vakaları baştan sona sahiplenen bireysel katkı rolüdür.
🎯 Bu Rolde Ne Yapacaksınız?
Kodland’de Müşteri Hizmetleri Yöneticisi olarak, ailelerin Kodland’e katıldığı andan itibaren eğitim süreçlerinin sorunsuz ilerlemesine destek olacaksınız.
Bir veli için gerektiğinde Kodland’deki ilk iletişim noktası, gerektiğinde ise yaşadığı problemi çözüme ulaştırana kadar süreci takip eden kişi olacaksınız.
Başlıca sorumluluklarınız:
Velilerle telefon, chat ve gerektiğinde e-posta üzerinden iletişim kurmak
Yeni kayıt olan aileleri karşılamak ve sonraki adımları açıklamak
Ders programı, platform erişimi, giriş bilgileri, ders değişiklikleri, dondurma ve genel eğitim süreciyle ilgili soruları yanıtlamak
Derse katılmayan veya düzenli devam etmeyen öğrencilerin aileleriyle iletişime geçmek
Müşteri memnuniyetsizliğinin gerçek nedenini anlamak ve uygun çözüm seçenekleri oluşturmak
Şikâyetleri sakin, profesyonel ve çözüm odaklı şekilde yönetmek
Kritik veya karmaşık durumlarda velilerle telefon görüşmesi yapmak
İade, iptal, ödeme ve taksit taleplerini şirket politikaları doğrultusunda değerlendirmek
Müşteri itirazlarını empatik, açık ve çözüm odaklı şekilde ele almak
Her müşteri görüşmesini ve vaka güncellemesini CRM ve destek sistemlerinde doğru şekilde kayıt altına almak
Gerektiğinde Teaching, teknik destek, finans ve operasyon ekipleriyle koordinasyon kurmak
Başka bir ekibe aktarılan vakalarda dahi süreci takip ederek müşterinin net bir sonuca ulaşmasını sağlamak
Bu rolün amacı yalnızca gelen soruları cevaplamak değildir.
Asıl hedefimiz; ailelerin Kodland’e duyduğu güveni korumak, bir problem yaşandığında doğru çözümü bulmak ve öğrencilerin eğitim yolculuğunun mümkün olduğunca kesintisiz devam etmesini sağlamaktır.
🛠 Günlük Kullanacağınız Araçlar
Kodland’de günlük olarak birden fazla sistem arasında aktif şekilde çalışıyoruz.
Başlıca kullandığımız araçlar:
Slack
amoCRM
Omnidesk
BackOffice
Google Sheets
Bu nedenle bilgisayar kullanımı, birden fazla sekme ve program arasında hızlı geçiş yapabilme ve dijital araçlara hızlı adapte olabilme bu rol için oldukça önemlidir.
🕒 Çalışma Düzeni
Bu pozisyon
%100 uzaktan ve tam zamanlıdır
.
Haftada 40 saat çalışma
Haftada 5 çalışma günü ve 2 izin günü
Gün içerisinde 1 saat mola
Hafta sonunun bir günü çalışma günüdür
Çalışma düzeni vardiyalıdır
İki vardiyamız bulunmaktadır:
Vardiya A:
10:00–19:00
Vardiya B:
13:00–22:00
Saatler Türkiye saatiyle (GMT+3) uygulanmaktadır.
Bu rolün önemli bir bölümü velilerle telefon görüşmelerinden oluştuğu için, çalışma saatleri içerisinde düzenli olarak ulaşılabilir olmak ve planlanan vardiyaya devamlılık göstermek önemlidir.
💰 Kazanç
İlk 5 ay:
24.500 TL sabit ücret
aylık
5.000 TL’ye kadar KPI primi
Toplam: 29.500 TL’ye kadar
5. aydan sonra:
29.500 TL sabit ücret
aylık
5.000 TL’ye kadar KPI primi
Toplam: 34.500 TL’ye kadar
aydaki sabit ücret artışı performansa bağlı değildir; Kodland’deki çalışma süresine bağlı olarak uygulanır.
KPI primi; müşteri memnuniyeti, iletişim kalitesi, vaka yönetimi, yanıt ve çözüm süreleri, CRM/ticket kayıtlarının doğruluğu ve şirket süreçlerine uyum gibi ölçülebilir performans alanlarına göre değerlendirilir.
🧭 Eğitim ve Onboarding
İşe başlayan ekip üyeleri, bağımsız olarak müşteri vakalarıyla çalışmaya başlamadan önce yaklaşık
bir haftalık yapılandırılmış eğitim sürecinden
geçer.
Bu süreçte:
Kodland ve öğrenci yolculuğu
Müşteri iletişim standartları
CRM ve destek sistemleri
Veli iletişimi
Şikâyet ve itiraz yönetimi
Ödeme, taksit, dondurma ve iade senaryoları
Operasyonel süreçler
Örnek vakalar ve pratik çalışmalar
üzerinde çalışılır.
Eğitim sonrasında da Team Leader ve Customer Service ekibinden düzenli geri bildirim ve destek almaya devam edersiniz.
🚀 Kodland Size Ne Sunuyor?
%100 uzaktan çalışma
Uluslararası bir EdTech şirketinde deneyim
Yapılandırılmış eğitim ve onboarding süreci
Düzenli geri bildirim ve ekip desteği
Müşteri hizmetleri, retention, kriz yönetimi, ödeme süreçleri ve operasyon alanlarında deneyim
Farklı departmanlarla çalışma fırsatı
Performans ve gelişime bağlı şirket içi kariyer fırsatları
Customer Service içerisinde farklı uzmanlık alanlarına geçiş imkânı
Türkiye Customer Service ekibinde kariyerinizi hem
uzmanlaşarak
hem de
yönetim tarafında ilerleyerek
geliştirebilirsiniz.
Chat, Enrollment, Retention, Crisis ve Installment gibi farklı alanlarda uzmanlaşabilir; ilerleyen dönemde Team Lead ve Head of CS gibi rollere doğru gelişebilirsiniz.
✅ Zorunlu Gereksinimler
Telefonda net, anlaşılır ve akıcı Türkçe iletişim kurabilmek
Velilerle düzenli telefon görüşmeleri yapma konusunda rahat olmak
Güçlü yazılı ve sözlü iletişim becerilerine sahip olmak
Bilgisayarı günlük çalışma aracı olarak rahat ve hızlı kullanabilmek
Aynı anda birden fazla sekme, uygulama ve müşteri vakası arasında çalışabilmek
Windows 10 veya Windows 11 işletim sistemine sahip bir bilgisayar kullanmak
En az
B1 seviyesinde İngilizce
bilgisine sahip olmak
Problem çözme ve çözüm üretme konusunda istekli olmak
Zor veya duygusal müşteri görüşmelerinde sakin ve profesyonel kalabilmek
Detaylara dikkat etmek ve yapılan işlemleri doğru şekilde kayıt altına alabilmek
Haftada 40 saat tam zamanlı çalışmaya uygun olmak
10:00–19:00 veya 13:00–22:00 vardiyalarından birinde çalışabilmek
Hafta sonunun en az bir gününde çalışabilmek
Bu pozisyonu birincil profesyonel işiniz olarak sürdürebilmek
Uzaktan çalışma için uygun bilgisayar, çalışan mikrofon ve stabil internet bağlantısına sahip olmak
Türkiye'de çalışmaya uygun olmak
🌟 Güçlü Bir Artı Olacak Deneyimler
Aşağıdaki alanlardan bir veya birkaçında deneyim sahibi olmanız avantaj sağlayacaktır:
Müşteri hizmetleri veya müşteri destek deneyimi
Call center deneyimi
Inbound veya outbound telefon görüşmeleri
Chat veya e-posta üzerinden müşteri desteği
CRM sistemleri kullanmış olmak
Omnidesk, Zendesk, Freshdesk, Intercom veya benzeri ticketing/helpdesk araçlarını kullanmış olmak
amoCRM, Bitrix24, Salesforce, HubSpot veya benzeri CRM sistemleriyle çalışmış olmak
Customer retention
Şikâyet yönetimi
İade veya iptal talepleri
Taksit ve ödeme süreçleri
Customer Success
Online eğitim veya EdTech
Abonelik veya tekrar eden gelir modeliyle çalışan şirketler
Veliler, aileler veya eğitim sektöründeki müşterilerle çalışma
Müşteri memnuniyeti veya yanıt süresi KPI'larıyla çalışma
Teknik destek
Bilgisayar programcılığı, yazılım, bilişim veya bilgisayarla ilgili bir bölümden mezun olmak
Müşteri hizmetleri süreçlerini öğretebiliriz. Ancak bilgisayarla rahat ve hızlı çalışabilmek bu rol için temel bir gereksinimdir.
🎯 Bu Rol Size Uygun Olabilir Eğer:
İnsanların gerçek problemlerini çözmekten keyif alıyorsanız
Bir müşterinin söylediği şikâyetin arkasındaki asıl problemi anlamaya çalışıyorsanız
Bir vakayı başka bir ekibe aktardığınızda dahi sonucunu takip etmeyi önemsiyorsanız
Telefon görüşmelerinde kendinizi rahat hissediyorsanız
Zor müşteriler karşısında sakinliğinizi koruyabiliyorsanız
İade, iptal ve ödeme gibi hassas konuları profesyonel şekilde konuşabiliyorsanız
Müşteri ilişkisini korurken gerçekçi olmayan sözler vermeden çözüm üretebiliyorsanız
Bilgisayar üzerinde hızlı çalışıyor ve yeni sistemleri kolay öğreniyorsanız
Uzaktan çalışırken kendi zamanınızı ve işlerinizi düzenleyebiliyorsanız
KPI'larla ölçülen bir çalışma ortamında rahat hissediyorsanız
Kısa süreli bir iş yerine uzun vadeli gelişebileceğiniz bir rol arıyorsanız
⚠️ Bu Rol Size Uygun Olmayabilir Eğer:
Telefon görüşmesi yapmak istemiyorsanız ve yalnızca yazılı destek vermeyi tercih ediyorsanız
Zor müşteri vakalarını sahiplenmek yerine sürekli başka bir ekibe aktarmayı tercih ediyorsanız
Şikâyet, iade veya ödeme görüşmelerinden kaçınmak istiyorsanız
Hafta sonu çalışmaya uygun değilseniz
Belirli vardiya saatlerine düzenli şekilde uyum sağlayamıyorsanız
Aynı anda birden fazla program ve müşteri vakasıyla çalışmak sizi zorluyorsa
Yapılan işlemleri CRM veya ticket sistemlerinde düzenli olarak kayıt altına almak istemiyorsanız
Kısa süreli veya geçici bir iş arıyorsanız
Başka bir tam zamanlı işle birlikte yürütmek istediğiniz ek bir iş arıyorsanız
Мы ищем сильного, самостоятельного Chief Product Officer (CPO), который возьмет на себя полный цикл создания продуктовой архитектуры: от проектирования транзакционного ядра и финтеха до запуска MVP и масштабирования платформы на открытый рынок.
Задачи:
— разрабатывать и поддерживать микросервисы на Java 17+ (Spring Boot)
— участвовать в развитии архитектуры сервисов: от постановки задач до внедрения
— работать с технологическим стеком: Kafka, PostgreSQL, Kubernetes, Gitlab CI
— проводить code-review, участвовать в разборе инцидентов и развитии технических процессов в команде
— взаимодействовать с аналитиками, архитекторами, тестировщиками и другими разработчиками
Требования:
— опыт профилирования Java-приложений от 2-х лет
— опыт реализации сервисов в рамках микросервисной архитектуры
— понимание внутреннего устройства Spring Framework
— опыт участия в принятии архитектурных паттернов и решений
— опыт участия в разборе инцидентов
Будет плюсом:
— опыт разработки на C#
— знание платформы .net
seniorМосква
ОфисSan Francisco; New York
УдалённоseniorCanada; United States; Comfortable with a high degree of autonomy and the ability to work remotely across time zones