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Location: Remote Workplace: Remote We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. *Titles posted to our careers page are updated regularly to best advertise the role and expected seniority, but internally we have a flat titling system with two types of titles: one for individual contributors and one for people managers. ABOUT THE ROLE *Open to hiring in London and APAC. We're building a creative platform used by artists, filmmakers, and teams at some of the world's most recognized brands. Our support org handles everything from a five-minute billing question to a technical escalation, and we're building out a dedicated tier for the first kind so our more experienced specialists can focus on the second. We're looking for a Support Representative who's accurate, fast, and comfortable following a process closely under volume. No creative or AI background required. We'll train you on the product. WHAT YOU’LL DO - Resolve high-volume, tickets across account access, billing, and plan questions for Free, Standard, and Pro and Max users - Use existing macros, playbooks, and AI support layer suggestions to close tickets accurately and quickly - Recognize when a ticket needs product judgment or creative-tool troubleshooting, and route it to Tier 2 Support or Enterprise - Flag recurring questions that don't have a macro yet WHAT YOU’LL NEED - Clear, accurate written communication, especially on process-driven, checklist-style work - Comfortable with repetitive, high-volume work without losing accuracy - Prior experience with tools like Zendesk, Notion, or Slack is a plus, not a requirement - 0-2 years in any customer-facing or process-driven role (preferably in SaaS, but not required) - Enough curiosity to spend a little time in the product or help docs before talking to us. No creative background needed, just evidence you looked WHAT SETS GREAT CANDIDATES APART The best people in this role follow the playbook precisely and know exactly when a ticket doesn't fit it. They don't force a wrong answer to hit volume, and they don't escalate everything out of caution either. They've put in enough time with Runway to have a real sense of what it does and who uses it, so a ticket that's slightly off-script doesn't stump them, even without a creative background. When they see the same question surface three times, they ask whether it should become a macro instead of just answering it a third time. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. WORKING AT RUNWAY Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator https://runwayml.com/world-simulator.html - GWM-1 https://runwayml.com/research/introducing-runway-gwm-1 - Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5 - General World Models https://runwayml.com/research/introducing-general-world-models - Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section - Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section - Runway Studios https://runwayml.com/studios We're excited to be recognized as a best place to work: Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024

Задачи: — Обработка потока входящих заявок — Работа со скриптами — Отработка возражений — Умение обрабатывать заявки в CRM — Работа в высоком темпе Требования: — Опыт в Гембле/Раскрутках от 6 месяцев — Понимание офферов и продуктов — Навыки работы с CRM — Грамотная письменная речь — Умение работать с возражениями — ПК/ноутбук (работа с телефона невозможна) Условия: — Доход: от 1500$ -2000$ + — График: 6/1 (вс выходной) — Удаленный формат Режим работы: Ночь: 22:00 - 10:00 (МСК)

Требования: — Практический опыт работы с выбранными источниками от 12 месяцев. — Наличие свежих кейсов за последние месяцы. — Опыт работы с Tier-1 странами не обязателен, но будет преимуществом. — Умение создавать и адаптировать конвертящие креативы, включая работу с ИИ. — Уверенное понимание алгоритмов модерации и механик масштабирования кампаний на выбранных площадках (для Twitter — умение работать с агентскими аккаунтами и обходить жесткую модерацию X). — Умение находить, тестировать и масштабировать профитные связки. — Подтвержденный личный дневной спенд от $500. Задачи: — Полный цикл запуска: запуск, ведение, оптимизация и масштабирование рекламных кампаний. — Поиск профитных связок и прохождение модерации платформы. — Контроль качества трафика и ключевых метрик эффективности рекламных кампаний. — Ежедневное взаимодействие с отделом продаж. Условия: — Гибкие форматы оплаты: KPI + % от результата или фикс + % от спенда (обсуждается индивидуально под источник работы). — Полностью удалённый формат. — Стартовый спенд от $1 000/day с возможностью масштабирования до $5 000/day. — Возможность быстрого роста дохода вместе с ростом результатов.

Задачи: — Обработка потока входящих заявок — Работа со скриптами — Отработка возражений — Умение обрабатывать заявки в CRM — Работа в высоком темпе Требования: — Опыт в Гембле/Раскрутках от 6 месяцев — Понимание офферов и продуктов — Навыки работы с CRM — Грамотная письменная речь — Умение работать с возражениями — ПК/ноутбук (работа с телефона невозможна) Условия: — Доход: от 1500$ -2000$ + — График: 6/1 (вс выходной) — Удаленный формат Режим работы: День: 10:00 - 22:00 (МСК) Ночь: 22:00 - 10:00 (МСК)

Location: Costa Rica Position Overview Join the team as an SD-WAN Engineer, a role that offers a unique opportunity to collaborate with a highly skilled and dedicated team. Your expertise in SD-WAN technologies with CCNP-level proficiency will be instrumental in the success of the Service Advantage Team (SAT) that manages and maintains the company’s Premier Managed Service customers. We are deeply committed to delivering exceptional customer engagements and are seeking individuals who share this commitment and are ready to contribute to our customers' success. Our SAT engineers play a crucial role in maintaining the overall technical and operational quality and resolutions of incidents and problems. We are deeply committed to technical validation and analysis, communication with customers and third parties, vendors and suppliers, and above all, ensuring the satisfaction of the company’s customer base. We are looking for individuals who share this commitment to technical validation and analysis and are ready to contribute to our team's success by upholding our high standards of technical and operational quality. Key Responsibilities Troubleshoot, configure, and maintain SD-WAN infrastructure and services. Monitor network performance, identify bottlenecks, and implement enhancements. Provide advanced troubleshooting and problem resolution for SD-WAN environments. Lead network projects, including firmware, patches, vulnerabilities, and documentation. Serve as the highest point of technical escalation for network issues, particularly those related to SD-WAN and network technologies. Perform root cause analysis for complex network problems and develop permanent solutions. Collaborate with Tier 1 and 2 technicians, providing mentorship and guidance. Provide essential support to voice and data customers, ensuring prompt and effective service delivery. Assist in diagnosing and resolving basic wireline and wireless service issues by collaborating with internal and external resources. Coordinate with vendors, stakeholders, and other teams to ensure successful outcomes. Document all support activities accurately within the ticketing system. Assisted in coordinating remote field engineer dispatches and provided support during on-site visits. Assist in managing tickets within support queues, adhering to established processes, SLAs/SLOs/KPIs. Support change requests and assist in troubleshooting customer configurations. Prioritize tasks effectively and demonstrate attention to detail in day-to-day responsibilities. Conduct regular security audits and participate in security incident response activities. Skills Required Excellent English Communication skills (Written and verbal). Extensive experience with SD-WAN technologies and solutions. Strong understanding of network infrastructure, including routers, switches, firewalls, and VPNs. Ability to work on rotating shifts and on-call rotations. Minimum of 5 years of experience in a network operations center or similar environment. Good understanding of IP and Optical networks, including IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANS, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec. Experience of shift work. Ability to work independently and as part of a team. Strong communication and interpersonal skills. Experience with cloud services (AWS, Azure, GCP) and networking capabilities. Preferred Education, Skills, and Experience CCNP certification or equivalent level of knowledge and experience. Additional certifications, such as Palo Alto PCNSA/PCCSA, Juniper JNCNA, Fortinet FCA, or similar training and certification, are an advantage and highly desirable. Bachelor’s degree in computer science, Information Technology, or a related field or experience. Experience supporting carrier-level data services such as fiber optic and electrical circuits. Experience supporting carrier-level voice service such as trunking and hosted phone services. Experience supporting routers, switches, and phone platforms. Experience supporting Sonus Session Border Controller. Experience supporting Netsapiens Hosted Platform or similar platforms. Experience with call routing. Experience working with network flow and packet capture analysis tools such as Netscout, NetFlow, and Wireshark. Ability to effectively prioritize workload. Resourceful, innovative, and creative. Ability to work extra hours as needed. Work in a fast-paced and ever-changing environment.z The company offers: Fully remote position. Competitive salary with bonuses. Wide range of Hardware Options. Growing company. Collaborative and Dynamic Team. Legal disclaimer: Talentuch never requests or accepts any fees or payments from candidates during the recruitment process. All official communication is conducted only through verified LinkedIn accounts or company-designated channels. Any messages or requests outside these channels should be considered unauthentic and reported.

Location: Colombia Position Overview Join the team as an SD-WAN Engineer, a role that offers a unique opportunity to collaborate with a highly skilled and dedicated team. Your expertise in SD-WAN technologies with CCNP-level proficiency will be instrumental in the success of the Service Advantage Team (SAT) that manages and maintains the company’s Premier Managed Service customers. We are deeply committed to delivering exceptional customer engagements and are seeking individuals who share this commitment and are ready to contribute to our customers' success. Our SAT engineers play a crucial role in maintaining the overall technical and operational quality and resolutions of incidents and problems. We are deeply committed to technical validation and analysis, communication with customers and third parties, vendors and suppliers, and above all, ensuring the satisfaction of the company’s customer base. We are looking for individuals who share this commitment to technical validation and analysis and are ready to contribute to our team's success by upholding our high standards of technical and operational quality. Key Responsibilities Troubleshoot, configure, and maintain SD-WAN infrastructure and services. Monitor network performance, identify bottlenecks, and implement enhancements. Provide advanced troubleshooting and problem resolution for SD-WAN environments. Lead network projects, including firmware, patches, vulnerabilities, and documentation. Serve as the highest point of technical escalation for network issues, particularly those related to SD-WAN and network technologies. Perform root cause analysis for complex network problems and develop permanent solutions. Collaborate with Tier 1 and 2 technicians, providing mentorship and guidance. Provide essential support to voice and data customers, ensuring prompt and effective service delivery. Assist in diagnosing and resolving basic wireline and wireless service issues by collaborating with internal and external resources. Coordinate with vendors, stakeholders, and other teams to ensure successful outcomes. Document all support activities accurately within the ticketing system. Assisted in coordinating remote field engineer dispatches and provided support during on-site visits. Assist in managing tickets within support queues, adhering to established processes, SLAs/SLOs/KPIs. Support change requests and assist in troubleshooting customer configurations. Prioritize tasks effectively and demonstrate attention to detail in day-to-day responsibilities. Conduct regular security audits and participate in security incident response activities. Skills Required Excellent English Communication skills (Written and verbal). Extensive experience with SD-WAN technologies and solutions. Strong understanding of network infrastructure, including routers, switches, firewalls, and VPNs. Ability to work on rotating shifts and on-call rotations. Minimum of 5 years of experience in a network operations center or similar environment. Good understanding of IP and Optical networks, including IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANS, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec. Experience of shift work. Ability to work independently and as part of a team. Strong communication and interpersonal skills. Experience with cloud services (AWS, Azure, GCP) and networking capabilities. Preferred Education, Skills, and Experience CCNP certification or equivalent level of knowledge and experience. Additional certifications, such as Palo Alto PCNSA/PCCSA, Juniper JNCNA, Fortinet FCA, or similar training and certification, are an advantage and highly desirable. Bachelor’s degree in computer science, Information Technology, or a related field or experience. Experience supporting carrier-level data services such as fiber optic and electrical circuits. Experience supporting carrier-level voice service such as trunking and hosted phone services. Experience supporting routers, switches, and phone platforms. Experience supporting Sonus Session Border Controller. Experience supporting Netsapiens Hosted Platform or similar platforms. Experience with call routing. Experience working with network flow and packet capture analysis tools such as Netscout, NetFlow, and Wireshark. Ability to effectively prioritize workload. Resourceful, innovative, and creative. Ability to work extra hours as needed. Work in a fast-paced and ever-changing environment.z The company offers: Fully remote position. Wide range of Hardware Options. Growing company. Collaborative and Dynamic Team. Legal disclaimer: Talentuch never requests or accepts any fees or payments from candidates during the recruitment process. All official communication is conducted only through verified LinkedIn accounts or company-designated channels. Any messages or requests outside these channels should be considered unauthentic and reported.

Location: Farmers Branch, TX Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.  Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.  Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.  Join us and become a part of a company that is shaping the future of technology.  At LG, we strive to make Life Good for Everyone. What we can offer : A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team! Why Join the LG Technical Support Team? Here at LG Technical Support, we strive to deliver the best service possible while also making sure we enjoy the journey together. This role is challenging, no doubt, but your efforts won’t go unnoticed. Our customers and leadership recognize the hard work, and we’re committed to making this a stepping stone for your career at LG. One of the greatest strengths of this team is the culture . We succeed together, we learn together, and yes sometimes we fail together. But through it all, we support each other, share knowledge, and grow as a unit. We’re not just coworkers, we’re a team . While we do have metrics and goals, we also make time for fun. Office events, celebrations, and team-building activities are part of our rhythm. We will help you transition from the field to an office environment, and work through any challenges together. Why this role matters: It’s a launchpad to other departments like Training, Controls, Field Support, and more. You’ll build your own brand as a Product Champion. You’ll gain deep product knowledge and customer experience insight. You’ll be part of a team that’s growing and backed by LG’s investment in customer experience. If you’re selfless, dedicated to HVAC, and motivated to learn, our team is the place for you. The only “long hours” here are spent sharpening your skills and staying ahead of product updates. Whether you’re aiming to grow into other roles or simply love helping others through technical support, this team offers the environment to thrive. Every customer experience is unique, and we’re seeking someone who’s ready to push themselves, collaborate, and make a real impact. The Opportunity: We have an opening on our team for a Tier 2 Technical Support Specialist t o join our Air Conditioning Technologies team. This role is pivotal in providing advanced technical assistance and resolving complex customer issues related to LG HVAC products. As a key escalation point for Tier 1 agents, you’ll collaborate across departments to ensure timely and accurate solutions, while contributing to continuous improvement and customer satisfaction.  In this role, you will; Deliver second-level technical support via phone, email, and internal systems. Troubleshoot and resolve escalated issues beyond Tier 1 capabilities. Collaborate with engineering, Customer Care team, and field service teams to resolve complex problems. Document solutions and contribute to knowledge base articles. Mentor Tier 1 agents and assist with training and Q&A’s. Identify and report recurring issues to support product and process improvements. Maintain high levels of customer satisfaction through professional communication. Participate in ongoing product training and certification programs. Maintain key performance indicators (KPIs). Log all interactions and resolutions in the CMS system. Provide parts support and assist callers across all product types. Stay current with product literature and manuals. Coordinate with other technical support agents to ensure seamless service. QUALIFICATIONS: Associate’s or Bachelor’s degree in HVAC, Engineering, Electronics, or equivalent experience. Minimum 2 years of experience in technical support or HVAC service. Strong understanding of HVAC systems, diagnostics, and repair procedures. Excellent problem-solving and communication skills. Experience with CRM or ticketing systems (e.g., Salesforce, ServiceNow). Ability to work independently and manage multiple priorities. EPA Certification and/or NATE Certification is a plus. #LI-AL1 Recruiting Range $65,000 — $75,000 USD Benefits Offered Full-Time Employees: No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives (varies by role). Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. Group Rate Life and Disability Insurance. Benefits Offered Temporary/Contractors: Eligible for the relevant benefit programs offered through our partner agencies. Privacy Notice to California Applicants Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or support@lg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied .

Location: Spain; Portugal; Poland; Bulgaria; Slovakia; Italy Who we are: Action1 reinvents patching with an infinitely scalable, highly secure, cloud-native platform configurable in 5 minutes — it just works and is always free for the first 200 endpoints, with no functional limits. Featuring unified OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment with no VPN needed, it enables autonomous endpoint management that preempts ransomware and security risks, all while eliminating costly routine labor. Trusted by thousands of enterprises managing millions of endpoints globally, Action1 is certified for SOC 2 and ISO 27001. The company is founder-led by industry veterans Alex Vovk and Mike Walters, who founded Netwrix, which has grown into a multi-billion-dollar industry-leading cybersecurity company. Introduction: We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients. What you'll do: Provide timely, efficient technical support with prompt responses to customer inquiries. Troubleshoot and resolve customer issues via phone and other communication channels. Follow up with customers post-troubleshooting to ensure full product functionality. Collaborate with the engineering team to address complex technical challenges. Work closely with the product team, incorporating customer feedback into product improvements. Build and maintain an internal knowledge base with useful guides and solutions. Continuously refine and enhance the customer support process for better efficiency. Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams. Participate in customer meetings when needed to troubleshoot and resolve issues directly. Requirements What we're looking for: Have strong expertise in Microsoft Windows operating systems. Ability to identify and troubleshoot failed patch installations. Be familiar with PowerShell scripting and able to understand basic scripts. Proficiency in Mac OS and/or Linux platforms. Demonstrate knowledge of software deployment and configuration using install switches. Be skilled in reading, writing, modifying, and backing up the Windows registry. Have previous experience in technical support or customer service roles. Possess excellent problem-solving and communication skills, working effectively with customers and internal teams. Have solid experience troubleshooting software issues across various environments. Advanced English proficiency (C1–C2 level) is required Would be a plus: Experience with patch management solutions. Ability to analyze and interpret logs and event data. Knowledge of Windows Group Policy configuration and management. Familiarity with Windows servers and server management. A basic understanding of the Windows Security model and related protocols. Additional languages would be a plus, particularly Spanish and French Benefits What we offer: Engaging challenges and opportunities to solve real-world problems. Continuous professional growth and learning with cutting-edge technologies. A stable income, flexible working hours, and opportunities for advancement. A supportive and collaborative team of skilled professionals. A remote-first culture, offering flexibility and work-life balance. Join Action1 and be a driving force behind our success!

Location: Remote (United Kingdom) Thank you for considering Tailscale. If this job description resonates with you, please apply. Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic! About Tailscale Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital. About the Role If you’re passionate about solving technical issues and providing high-quality support to a diverse community of users, this is the role for you. We’re seeking a motivated Support Engineer (Tier 1) to join our growing team of support professionals. You will serve as the face of the company for a large portion of our community, handling a broad range of tickets that will help flex your technical muscles. As a Tier 1 engineer, you’ll be part of a distributed team focused on delivering excellent support and proactively solving friction by partnering with our broader CX team and Product/Eng. This role reports directly to the Tier 1 Support Team Lead and will play a key role in our journey. Key Responsibilities Act as the primary technical resource for less complex issues, resolving a wide range of configuration and networking challenges to keep them unblocked. Manage a high-velocity ticket queue with a consistent focus on meeting targets for time to first response and time to resolution. Drive positive user outcomes and maintain high CSAT scores by providing clear, helpful, and accurate technical guidance. Balance a high volume of daily ticket replies while maintaining the technical depth required to troubleshoot complex networking issues. Partner cross-functionally to identify recurring friction points and advocate for improvements to the user experience. What We Are Looking For Display a natural tinkerer’s mindset and a deep curiosity for how things work, likely demonstrated through personal projects, homelabs, or open-source contributions. Demonstrate a foundational understanding of networking fundamentals, including DNS, IP addressing, firewalls, and routing. Show proficiency in troubleshooting across multiple operating systems such as macOS, Windows, Linux, and mobile OS’s. Some familiarity with Jira and Slack to manage internal workflows and communicate effectively with the team and customers Exhibit excellent written communication skills, with the ability to explain complex technical concepts with empathy and clarity. Maintain a proactive approach to learning new technologies and staying current with evolving infra tools. As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set. UK Pay Range £49,770 — £78,210 GBP What We Offer An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life. A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles). Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family! Remote first company —most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description. Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation. Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration. Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities. Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own. Paid parental leave program . We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents). Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter. Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people. Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness .

Location: Remote; Seattle, WA; New York, NY; San Francisco, CA Workplace: Remote We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. *Titles posted to our careers page are updated regularly to best advertise the role and expected seniority, but internally we have a flat titling system with two types of titles: one for individual contributors and one for people managers. ABOUT THE ROLE *Open to hiring remote across North America and London — we also have offices in NYC, San Francisco, Seattle, and London. We’re building a tool that makes content creation easy and accessible for all types of creatives. Our users love it. Runway has an actively engaged and growing community of passionate artists and creators worldwide. And we’re growing our support team to ensure we can continue to provide delightful experiences for our users every day. We're looking for creatives at heart that can pick up new tools fast, hold up under high ticket volume without losing quality and identify solutions vs. just clearing the queue. If that's you, read on! WHAT YOU’LL DO - Work through a high volume of inbound support tickets across Free, Standard, Pro and Unlimited plans with speed and accuracy - Handle escalations from our AI support layer with sharp judgement on what needs a human and what doesn't - Identify patterns across tickets and proactively surface them to the product team- not just reporting, but also offering thoughtful recommendations based on what you're seeing - Help identify opportunities to maintain or build self-service content: help docs, short-form videos, FAQs, etc. - Engage with the Runway community on Discord and other forums - Contribute directly to process improvements and automation, including building things yourself when the opportunity is there - Triage complex technical issues for escalation to Enterprise support - Live troubleshoot within the Runway platform as needed WHAT YOU’LL NEED - You're already comfortable in tools like Notion, Slack, Zendesk (or similar), Google Workspace and AI platforms - Strong written communication: clear, direct, and thoughtful at volume - A learn-by-failing mentality, when you hit something unfamiliar, you have an experimental mindset - Natural curiosity about how products work, why users get confused, and what could be done better - Comfort managing your own work in a fast-moving environment- high ownership and high autonomy - Data driven mindset: you notice patterns and know how to communicate them - 1-3 years in customer support, operations, or technical role - Expertise and/or interest in the creative space, AI or both - Genuine interest in AI, creative tools or both WHAT SETS YOU APART The most successful people in this role don't just keep up- they set the pace. They move through 60, 80, even 100+ tickets in a day without letting quality slip. They're reading the queue, not just clearing it. They notice what keeps surfacing and do something about it, a message to product, a doc, sometimes something they built themselves. They show up with ideas no one asked for yet. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. WORKING AT RUNWAY Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator https://runwayml.com/world-simulator.html - GWM-1 https://runwayml.com/research/introducing-runway-gwm-1 - Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5 - General World Models https://runwayml.com/research/introducing-general-world-models - Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section - Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section - Runway Studios https://runwayml.com/studios We're excited to be recognized as a best place to work: Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024

Location: Tel Aviv, Israel About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role Nebius is seeking a deeply experienced Security Analyst - Tier 3 for its Security Operations Center (SOC). This role is a senior individual-contributor position, leading challenging investigations, setting the standards the SOC operates by. This role reports to the SOC Manager, under the Detection and Response function within the CISO Office. Your responsibilities will include: Lead complex, multi-stage, multi-domain investigations end to end, from scoping through deep technical analysis to a clear determination of impact and root cause. Serve as the SOC's senior escalation point and the quality gate for investigations across the team. Support the Incident Response team during confirmed incidents with continued telemetry investigation, scoping, and analytical depth. Continuously sharpen how the SOC investigates, identifying gaps in methods, runbooks, and tooling through daily casework and turning them into concrete improvements. Mentor Tier 1 and Tier 2 analysts through case reviews, coaching, and pairing during investigations. Partner with Security Engineering, Platform Security, Threat Intelligence, SOC Automation, and additional teams to turn what the SOC learns into stronger detection and response across Nebius. Participate in readiness activities - tabletops, post-incident reviews, and purple-team engagements. Participate in the on-call rotation as the senior point of contact outside business hours. We expect you to have: Experience Around 8-10 years of hands-on experience in security operations or incident response, with a track record of leading complex investigations. Technical Expertise Expert-level investigation capability across multiple domains: endpoint, identity, cloud, and network. Solid understanding of cloud-native environments, including containers, Kubernetes. Deep practical fluency with EDR, SIEM query languages, and log analysis. Deep knowledge of Windows and Linux internals, applied to artifact and behavioral analysis. Fluency in attacker TTPs (MITRE ATT&CK), including the Cloud and Containers matrices. Strong scripting and data-analysis skills (Python, SQL/KQL) for investigation at scale, with the ability to validate findings independently and challenge assumptions. Advanced certifications such as GCIH, GCFA, GNFA, GCFE, or OSCP are an advantage. Leadership & Communication Technical leadership through credibility, raising the team's bar without relying on formal authority. Calm and structured during high-severity incidents, making sound decisions amid uncertainty. Excellent written communication, turning complex investigations to clear narratives others can act on. Fluent in English, written and verbal, comfortable working with international teams and stakeholders. Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: Singapore About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role We are seeking a reliable, tech-savvy, and customer-focused Tier 1 Help Desk Technician to join our IT team. This position is responsible for providing first-level support for end-user IT issues, including hardware, software, and basic networking problems. You’re welcome to work remotely in Singapore . Your responsibilities will include: Serve as the first point of contact for users seeking technical assistance in person, messaging, ticket, or email. Log, categorize, and prioritize all incoming support requests in the IT ticketing system. Analyze, troubleshoot, resolve and document a broad scope of hardware, software, and peripheral issues (e.g., printers, monitors, network). Assist with user account creation, password resets, and access permissions in Active Directory and other enterprise systems. Install, configure, and maintain desktop/laptop computers, mobile devices, and software applications. Escalate complex or unresolved issues to Tier 2/3 support in a timely manner. Maintain and update asset inventory records. Facilitate and support seamless onboarding and off-boarding processes, including workstation setup, re-imaging and return. Follow standard procedures for proper escalation and ticket closure. Provide excellent customer service by ensuring timely and clear communication with end users. Extensively document actions taken and suggested resolutions in detail. Actively contribute to IT knowledge base. Assist with regular IT maintenance tasks, such as software updates and hardware checks (for both user endpoints and office infrastructure). Ensure compliance with company IT policies and procedures. It will be an added bonus if you have: Exhaust all possible scenarios within their access level when attempting to resolve an issue Proactively seek feedback from peers, mentors, and leaders Exhibits prideful ownership of work and proactively champions the needs of the team, users, and projects Contribute to continuous service improvement by participating in projects and driving operational enhancements. Build meaningful and fruitful relationships within the team and cross functionally Fearlessly seek improvement personally, within processes, and within the team’s culture We expect you to have: An IT customer support background with 4+ years of service desk technical experience. Advanced troubleshooting skills in AV systems, Microsoft Azure, Microsoft 365 (including Office 365), networking, software and MDM administration, along with experience managing enterprise applications such as Slack, Jira, Zoom, and similar tools. Technical documentation and knowledge base (KB) writing skills. Hands-on experience with Jira or comparable service management systems. A customer-first mindset, prioritizing employee satisfaction and support quality. The ability to independently resolve technical issues across the support portfolio. Strong organizational skills with the capacity to effectively prioritize and manage a busy workload. A collaborative spirit, working seamlessly with cross-functional team members to meet employee needs and achieve company goals. Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: Ciudad de México, Mexico Workplace: on-site El Agente de Soporte Tier 2 es responsable de resolver los casos escalados desde Tier 1 que requieren mayor análisis, investigación y dominio de los productos y procesos de NOVACARD. El trabajo se gestiona íntegramente en nuestro Tier 2 Issue Tracker, donde cada caso se registra, se documenta con seguimientos y se cierra dentro de los tiempos de servicio (SLA) definidos. Buscamos una persona organizada, analítica y orientada a resultados, capaz de manejar un volumen constante de casos sin descuidar la calidad ni los plazos. El desempeño se mide con indicadores objetivos del tracker (resolución, tiempo promedio y cumplimiento de SLA), que también forman la base del esquema de bonos. •     Atender y resolver tickets escalados desde Tier 1, investigando la causa raíz de cada caso. •     Registrar cada caso en el tracker con la información, prioridad y clasificación correctas. •     Documentar el avance mediante seguimientos oportunos, manteniendo un historial claro y auditable. •     Gestionar la cartera de casos abiertos de forma proactiva para evitar vencimientos de SLA. •     Coordinar con otras áreas (operaciones, riesgo, sistemas) cuando un caso lo requiera. •     Cerrar los casos con el estado correcto y la resolución debidamente justificada. Apoyar a colegas actualizando casos compartidos cuando sea necesario Formación y experiencia • Escolaridad: bachillerato concluido; licenciatura (trunca o terminada) en administración, finanzas, sistemas o afín es deseable. • Experiencia: 1 a 2 años en atención a clientes, soporte o contact center, idealmente con manejo de escalaciones o casos de segundo nivel. • Sector: experiencia previa en banca, fintech, medios de pago o tarjetas es una ventaja importante. • Herramientas: manejo de hojas de cálculo (Google Sheets / Excel) y sistemas de tickets o CRM. Conocimientos y habilidades técnicas • Capacidad de análisis y resolución de problemas para identificar la causa raíz de un caso. • Comprensión de tiempos de servicio (SLA), prioridades y flujos de escalación. • Atención al detalle en el registro y documentación de la información. • Buena redacción para dejar seguimientos claros y profesionales. • Comodidad trabajando con datos, estados y métricas de desempeño. Habilidades personales • Organización y gestión del tiempo para manejar múltiples casos en paralelo. • Orientación a resultados y a la mejora continua de indicadores. • Comunicación clara y empatía con el cliente y con el equipo. • Autonomía y responsabilidad sobre la cartera de casos propia. • Trabajo en equipo y disposición a apoyar casos compartidos.

Location: Lisbon, Portugal Joom Group is an international tech-centric group of e-commerce companies founded in 2016 in Latvia. We are here to transform the largest industry in the world, global trade, making it more transparent, efficient, and technology-driven. Today, Joom Group brings together the following businesses: Joom, a platform for shopping from all over the world; JoomPro, the first end-to-end cross-border B2B marketplace, with successful operations in Brazil and plans to expand to other markets; JoomPulse, data platform that provides analytics and recommendations for marketplace sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group’s offices are located in China, Brazil, Portugal, Latvia, and Germany, with headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses, and products. Our team is small and operates with high autonomy. We avoid the bloat of massive tech corporations. Instead, we empower individual engineers to solve problems that would typically require entire outsourced departments. At Joom, your work doesn't just improve metrics – it can fundamentally change the global trade. About the Role Mission Critical: You will be working on most challenging problems and impactful products – whether it’s optimizing cross-border logistics through ML, architecting high-load B2B systems, developing service infrastructure with AI agents, or pioneering LLM-driven internal tools Direct Impact: Drive significant business impact by combining technical excellence with smart, innovative ideas that improve user experience and optimize business efficiency. Who You Are You are an Exceptional Software Engineer: You have a track record of building complex, reliable systems and possess a deep understanding of the full stack, from infrastructure to ML-serving You are "AI Ready": You treat tools like Cursor, Claude Code, GitHub Copilot, etc. as extensions of your own capabilities to move faster and think bigger You are confident in making decisions grounded in data and measurable outcomes Our Tech Culture High Engineering Density: Work in a compact, expert and strong team serving large business Advanced Tooling: We encourage use of the most modern tools available (OpenAI, Gemini, Anthropic, etc), allowing to build everything you can imagine Fast Loops: Our infrastructure is built for speed – experiment, deploy, and see the business effect in real-time Values & Culture Move Fast: We operate in a hyper-dynamic and competitive environment, where challenges and opportunities pop-up every day and successes are immediately copied. That’s why we must move fast: make smart decisions, test hypothesis and quickly scale winning solutions Strive for Excellence: Move Fast doesn’t mean that speed is more important than quality. Only well-executed work can enable a startup to become a successful, long-lasting company Be Open and Honest: To become stronger, we openly discuss problems, are not afraid to acknowledge mistakes and look deeply into their core Together We Win: We only win when we play as one team. Regardless of business unit, country, or department, we work toward a shared goal and do what’s best for the team as a whole Innovate: We are here to create services that solve customer needs far better than existing alternatives We offer Compensation package: base salary, performance-based bonuses and stock options Office-first: flexible hours with a possibility to work remotely 52 days per year Care & Wellbeing: health insurance (including dental care) for employees and their children, daily meal allowance, and 100% paid sick leave Relocation Support: full assistance for a smooth relocation for the employees and their family AI-first approach: licenses and access to a wide range of AI tools Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions, professional trainings, and English & Portuguese courses Community & Engagement: annual team building activities, knowledge-sharing workshops, and a strong sense of team work Before applying for the above position please review our Candidate Privacy Notice here . By responding to the vacancy, you acknowledge that you have read our Privacy notice.

Location: Remote Workplace: Remote We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. *Titles posted to our careers page are updated regularly to best advertise the role and expected seniority, but internally we have a flat titling system with two types of titles: one for individual contributors and one for people managers. ABOUT THE ROLE *Open to hiring remote across the west coast — we also have offices in San Francisco and Seattle We're building a tool that makes content creation accessible for everyone, from individual creators to Fortune 500 enterprises. We're looking for people who are deeply versed in the Runway product and can take a strategic and creative view to Enterprise Support. If that's you, read on! WHAT YOU’LL DO - Manage customer inquiries across email, chat, Slack, focusing on complex cases requiring human judgment - Provide technical and creative support to enterprise customers via written communication and calls - Investigate technical issues and create detailed bug reports that save engineering time - QA test AI support automation for quality and accuracy - Partner with Customer Success on enterprise implementation and adoption, and collaborate cross-functionally with Product and Engineering teams - Stay current on product updates by actively using Runway - Contribute to knowledge base, documentation, and process improvements - Identify systemic issues from ticket patterns and calls, and proactively suggest improvements and operate autonomously - you know when to escalate vs. own a problem through resolution WHAT YOU’LL NEED - Experience with a mix of video editing, content creation, creative workflows, or generative AI tools - 3-5+ years in customer-facing technical roles (support, solutions engineering, CSM, technical account management) - Proven track record handling enterprise customers and complex escalations - History of working autonomously with minimal supervision - Examples of process improvements or systems you've built FOR YOUR APPLICATION: During our interview process, you'll have several chances to get acquainted with the Runway product and use all the features our team has built - and that starts now! As part of your application, instead of a cover letter, we ask that you try out the Runway product, specifically build a custom workflow. Build a Custom Runway Workflow: 1. Sign up for a free Runway account (no payment required) 2. Review these resources: 1. Tutorial https://academy.runwayml.com/workflows/using-workflows 2. Guide https://help.runwayml.com/hc/en-us/articles/45769159004691-Building-your-first-Workflows 3. Build a workflow based on your own creative idea or theme. 1. Your workflow should include at least 3 steps 2. Think about a real creative problem someone might solve with Runway 4. Submit in the application: 1. Screenshot of your completed workflow 2. Brief description (3-4 sentences): What's your creative concept? What does your workflow accomplish? Who would use this? Note: Free accounts can build workflows but can't run them - that's fine! We want to see your ability to learn the product and think creatively about how customers might use it. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. WORKING AT RUNWAY Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator https://runwayml.com/world-simulator.html - GWM-1 https://runwayml.com/research/introducing-runway-gwm-1 - Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5 - General World Models https://runwayml.com/research/introducing-general-world-models - Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section - Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section - Runway Studios https://runwayml.com/studios We're excited to be recognized as a best place to work: Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024

Location: Amsterdam, Netherlands About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role We are seeking a reliable, tech-savvy, and customer-focused Tier 1 Help Desk Technician to join our IT team. This position is responsible for providing first-level support for end-user IT issues, including hardware, software, and basic networking problems. The role is fully on-site (5 days a week) and requires a hands-on approach to assisting employees with day-to-day technical issues and setups. You’re welcome to work in our office in Amsterdam. Your responsibilities will include: Serve as the first point of contact for users seeking technical assistance in person, messaging, ticket, or email. Log, categorize, and prioritize all incoming support requests in the IT ticketing system. Analyze, troubleshoot, resolve and document a broad scope of hardware, software, and peripheral issues (e.g., printers, monitors, network). Assist with user account creation, password resets, and access permissions in Active Directory and other enterprise systems. Install, configure, and maintain desktop/laptop computers, mobile devices, and software applications. Escalate complex or unresolved issues to Tier 2/3 support in a timely manner. Maintain and update asset inventory records. Facilitate and support seamless onboarding and off-boarding processes, including workstation setup, re-imaging and return. Follow standard procedures for proper escalation and ticket closure. Provide excellent customer service by ensuring timely and clear communication with end users. Extensively document actions taken and suggested resolutions in detail. Actively contribute to IT knowledge base. Assist with regular IT maintenance tasks, such as software updates and hardware checks (for both user endpoints and office infrastructure). Ensure compliance with company IT policies and procedures. It will be an added bonus if you have: Exhaust all possible scenarios within their access level when attempting to resolve an issue Proactively seek feedback from peers, mentors, and leaders Exhibits prideful ownership of work and proactively champions the needs of the team, users, and projects Contribute to continuous service improvement by participating in projects and driving operational enhancements. Build meaningful and fruitful relationships within the team and cross functionally Fearlessly seek improvement personally, within processes, and within the team’s culture We expect you to have: An IT customer support background with 2+ years of service desk technical experience. Advanced troubleshooting skills in AV systems, Microsoft Azure, Microsoft 365 (including Office 365), networking, software and MDM administration, along with experience managing enterprise applications such as Slack, Jira, Zoom, and similar tools. Technical documentation and knowledge base (KB) writing skills. Hands-on experience with Jira or comparable service management systems. A customer-first mindset, prioritizing employee satisfaction and support quality. The ability to independently resolve technical issues across the support portfolio. Strong organizational skills with the capacity to effectively prioritize and manage a busy workload. A collaborative spirit, working seamlessly with cross-functional team members to meet employee needs and achieve company goals. Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: Tel Aviv, Israel About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. Role Overview Nebius is seeking an experienced Security Analyst - Tier 2 for its Security Operations Center (SOC). This role is a hands-on position built for depth, serving as the investigative core of the SOC, focused on evidence and grounded conclusions. This role reports to the SOC Manager, under the Detection and Response function within the CISO Office. You are welcome to work in our offices in Tel Aviv, Israel. Key Responsibilities Investigate escalated security alerts across endpoint, identity, cloud, email, and network layers. Determine scope, impact, and root cause using EDR, SIEM, and supporting telemetry. Escalate suspected incidents to the Incident Response team and complex investigations to Tier 3. Provide structured feedback to relevant stakeholders on detection or prevention quality, false-positive patterns, and coverage gaps discovered during investigations. Contribute to and refine SOC runbooks, triage guides, and investigation procedures. Review Tier 1 escalations, coach on handoff quality, and act as the analytical reference during triage. Document investigations to a standard that supports handoff, quality review, and lessons learned. Participate in the on-call rotation, acting as the investigative point of contact outside business hours. Required Qualifications: Experience Around 5-7 years of hands-on security operations experience, with proven depth in alert investigation. Experience taking investigations to a clear verdict, including confirmed incidents. Technical Expertise Strong working command of EDR platforms and SIEM-based investigation, including writing and adapting queries independently. Solid understanding of attacker techniques, with the ability to map findings to MITRE ATT&CK in analysis and reporting. Investigation capability across at least two of: endpoint, identity, cloud, email, or network domains. Windows and Linux internals at the depth required for log and artifact analysis: processes, authentication flows, and persistence mechanisms. Solid networking fundamentals: TCP/IP, DNS, HTTP/S, and the ability to interpret network telemetry. Scripting ability (Python or similar) for analysis at scale, and familiarity with SOAR platforms. Certifications such as BTL2, OSDA, or CDSA are an advantage. Leadership & Communication Intellectual honesty, clearly distinguishing important and vague data, what is known, what is assumed, and what is still unknown. Collaborative escalation habits, hands off with context and stays available to support what comes next. Structured written communication, writing investigation notes that tell the story on their own. Fluent in English, written and verbal, comfortable working with international teams and stakeholders. Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: United States, San Mateo, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Director , Legal Technology Services San Mateo, CA Role Overview The Director, Legal Technology Services (LTS) will establish and lead a dedicated function within IT Foundational Services (ITFS), part of Digital, Technology and Information, Services (DTIS). The function will support the global Legal, Public Policy & Environment, Social & Governance (LPPESG) organization in achieving their technology agenda focused on driving scale and preparing the org for the future through use of AI, data, automation solutions and knowledge management. Reporting to the Vice President of ITFS, with a dotted-line relationship to the Director of Legal Operations, this leader will collaborate with Legal Operations, LPPESG Practice groups and IT teams to define the multi-year legal technology roadmap and own the execution and operation of the Legal technology portfolio reliably and at scale. Key Responsibilities The Director will be responsible for standing up the LTS function and leading the phased transition of technology services from Legal Operations to LTS. This leader will balance strategic direction, organizational leadership, technical delivery and operational accountability across four areas, and will serve as the senior technology partner to Legal leadership. Build and Lead Legal Technology Services Build, coach and develop a team of legal technology engineers and service professionals responsible for solution delivery and production support. Define and own the function's strategy, operating model, service catalog, engagement approach, technical standards and service-management practices. Set organizational objectives and performance expectations, manage the function's budget, headcount and vendor/partner spend, and align delivery with Legal Operations through the dotted-line relationship to the Director of Legal Operations. Foster a culture of customer focus, inclusion, technical excellence and continuous improvement across the organization. Lead Technical Strategy, Delivery and Platform Lifecycle Set the technical direction and provide technical leadership across Contract Lifecycle Management (CLM), Document Management System (DMS), Knowledge Management/Search, matter management/Entity Lifecycle Management (ELM), eBilling, Intellectual Property (IP) management, litigation and eDiscovery, legal hold, workflow, compliance, analytics and emerging legal technologies. Own the technical lifecycle of legal platforms from architecture and design through configuration, development, integration, deployment, optimization, support and retirement, including build-versus-buy and vendor selection decisions. Maintain an integrated, enterprise-level view of platform dependencies, lifecycle risk, technical debt and opportunities for standardization or consolidation, and drive the resulting multi-year investment roadmap. Translate approved product roadmaps into technical strategy, plans, sequencing and engineering capacity and funding requirements aligned with enterprise standards. Lead complex global implementations from solution architecture and system design through deployment, stabilization and transition to support. Hold the organization accountable for integrations, data migration, testing, release management and implementation readiness across platforms and geographies. Ensure solutions meet enterprise architecture, security, privacy, data governance and technology standards while addressing requirements specific to the LPPESG organization. Ensure Secure and Reliable Operations Own accountability for the technical health, reliability and performance of the legal technology portfolio. Establish and govern production support, monitoring, incident and escalation management, problem management, root-cause analysis, release controls and operational service metrics, and report results to senior leadership. Develop plans for platform resilience, scalability, and recoverability, supported by documentation and knowledge transfer that reduce key-person dependencies. Partner with DTIS infrastructure, service management, security, data and engineering leaders to ensure legal technology solutions meet enterprise requirements and make effective use of shared capabilities. Partner, Innovate and Influence Build trusted relationships with LPPESG, Legal Operations and DTIS leadership and with Architecture, Information Security, Privacy, Procurement, Finance and other enterprise functions; drive outcomes through influence in a matrixed organization. Partner with Legal practice leaders as business subject-matter experts and Legal Operations as product owners to translate approved requirements into technology solutions, clearly communicating technical options, dependencies, risks and trade-offs to executive stakeholders. Lead the technical strategy for approved uses of artificial intelligence, including generative AI, across legal workflows, systems, data and knowledge, ensuring solutions are secure, governed, scalable and maintainable. Required Experience and Qualifications Bachelor’s degree or equivalent practical experience 15+ years of experience in legal technology, enterprise applications, technology consulting or a related field, including significant experience delivering legal technology solutions in complex organizations. 8+ years of experience leading technical teams, including leading managers or multi-level organizations, with accountability for both solution delivery and production services, and experience managing budgets and vendor relationships. Demonstrated depth across several areas of the enterprise legal technology landscape and the ability to set technology strategy and roadmaps for them. Proven success leading large-scale, global technology implementations across architecture, integrations, data migration, testing, deployment and stabilization in a matrixed enterprise. Strong understanding of enterprise application architecture, SaaS and cloud technologies, APIs and integrations, identity and access management, data management, information security and service management. Strong strategic planning, capacity and financial management, stakeholder management and executive communication skills, with the ability to build cross-functional partnerships and influence senior leaders without direct authority. Preferred Qualifications Experience leading enterprise legal technology within a global corporation, legal technology company or consulting organization. Experience modernizing fragmented or decentralized legal technology environments and establishing service management disciplines, service-level agreements, operational KPIs and governance. Experience with legal data architecture, analytics, workflow automation, enterprise integrations and AI and generative AI solutions. Professional involvement in relevant industry associations, such as the Corporate Legal Operations Consortium (CLOC) or Association of Corporate Counsel (ACC), or relevant certifications in legal operations, legal innovation or legal technology. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $223,100 — $334,700 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.