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Location: Dubai, United Arab Emirates Müller's Solutions is seeking a highly skilled ServiceNow Senior Developer – IT Service Management (ITSM) to join our innovative IT team. In this role, you will be instrumental in designing, developing, and implementing robust ServiceNow ITSM solutions that improve service delivery and operational efficiency for our clients. Key Responsibilities: Design, configure, and maintain key ServiceNow ITSM modules, such as: Incident Management Problem Management Change Management Request Management Knowledge Management Provide hands-on development throughout the platform, including: Business Rules, Client Scripts, and UI Policies Flow Designer and workflow automation Form and catalog configurations SLA and approval logic implementation Manage and support day-to-day operations (BAU) by: Investigating and resolving defects (L2/L3 support) Enhancing existing ITSM processes and workflows Continuously improving service delivery logic and user experience Ensure that all solutions are developed in accordance with: Platform standards Reusable design patterns Best practices for performance and scalability Collaborate closely with the following stakeholders to convert requirements into functional, production-ready solutions: Service owners Operations teams Demand and backlog teams Support release and deployment processes by: Managing update sets Providing testing support and validation Resolving issues that arise after deployment Work alongside other module owners (such as ITOM, integrations, CSM, etc.) to maintain cross-platform consistency and ensure integration stability Requirements Requirements: Over 7 years of experience in ServiceNow development, with a strong emphasis on ITSM. Demonstrated hands-on expertise in building and supporting: o Incident, Request, Change, and Problem management workflows. o Service Catalog and request fulfillment processes. Solid technical skills in: o JavaScript and Glide API. o Flow Designer and workflow automation. o Business Rules, Client Scripts, and UI Policies. Experience operating within a live production support environment (BAU), including: o Managing enhancements, defect resolution, and operational changes. o Coordinating work within release cycles and adhering to change governance. Strong understanding of: o SLA configuration. o Approval workflows. o Fundamental ServiceNow data model concepts. Capability to independently manage delivery from requirements gathering through to deployment. Experience working in Agile or hybrid project delivery settings. Preferred / Additional Experience: Experience in large-scale ServiceNow environments involving multiple modules and high user volumes. Familiarity with: o IntegrationHub and API-based integrations. o ITOM and CMDB concepts, with cross-module understanding. ServiceNow certifications including: o CSA (mandatory or highly preferred). o CIS-ITSM (preferred). o CAD certification is an advantage. Benefits 1- Attractive Package. 2- Family Benefits. 3- Visa. 4-Air Tickets.

Location: Cairo, Egypt; Riyadh, Saudi Arabia; Delhi, India; Bucharest, Romania; Dubai, United Arab Emirates Müller's Solutions is seeking a knowledgeable ServiceNow SPM Technical Consultant to join our expert team. The consultant will play a pivotal role in implementing and supporting ServiceNow Strategic Portfolio Management (SPM) solutions, optimizing portfolio, program, and project management processes for our clients. You will collaborate closely with stakeholders to understand business needs and translate them into effective technical configurations and customizations within the ServiceNow platform. Responsibilities: Configure and customize ServiceNow Strategic Portfolio Management (SPM) applications to meet client requirements. Collaborate with business analysts and stakeholders to gather requirements and develop technical solutions. Develop and maintain workflows, business rules, and integrations related to ServiceNow SPM. Provide technical support, troubleshoot issues, and ensure optimal performance of ServiceNow SPM modules. Conduct testing, including unit, integration, and user acceptance testing to ensure quality delivery. Document technical specifications, processes, and user guides to assist teams and clients. Stay up to date with ServiceNow platform capabilities and best practices to continuously improve client solutions. Provide training and knowledge transfer sessions for clients and team members. Requirements Requirements: Bachelor's degree in Computer Science, Information Technology, or related field. Minimum of 3-5 years of experience working with ServiceNow platform, with a strong focus on Strategic Portfolio Management (SPM) modules. Proficient in ServiceNow SPM configuration, customization, and administration. Strong knowledge of JavaScript, AngularJS, HTML, and CSS as applied within the ServiceNow environment. Experience with ServiceNow workflows, business rules, UI policies, and integrations. Ability to analyze business processes and translate them into technical solutions within ServiceNow. Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills for effective collaboration with clients and teams. Relevant ServiceNow certifications (e.g., Certified Implementation Specialist - SPM) are preferred. Ability to work both independently and within a team environment. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Cairo, Egypt; Riyadh, Saudi Arabia; Dubai, United Arab Emirates; New Delhi, India; Bucharest, Romania Müller’s Solutions is seeking an experienced ServiceNow Strategic Portfolio Management (SPM) Project Manager to lead and oversee ServiceNow SPM implementations and projects. As a key member of our team, you will manage project timelines, coordinate with stakeholders, and ensure successful delivery of ServiceNow SPM solutions that align with our clients’ strategic goals. Key Responsibilities: Lead end-to-end project management for ServiceNow Strategic Portfolio Management implementations and upgrades. Collaborate closely with clients, technical teams, and vendors to define project scope, objectives, and deliverables. Develop detailed project plans, schedules, and budgets; monitor progress and make adjustments as needed. Coordinate cross-functional teams, ensuring effective communication and collaboration. Identify and mitigate project risks and issues promptly. Ensure adherence to project management best practices and company standards. Provide regular status updates and reports to stakeholders and senior management. Promote continuous improvement and adoption of ServiceNow SPM capabilities. Requirements Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. Proven experience managing ServiceNow SPM projects or related IT portfolio/project management implementations. Strong knowledge of ServiceNow platform and Strategic Portfolio Management modules. Excellent project management skills with a track record of delivering projects on time and within budget. Strong communication, leadership, and stakeholder management skills. Proficiency in project management tools and methodologies. Project Management Professional (PMP) or equivalent certification is preferred. ServiceNow certifications relevant to SPM are an advantage. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Dubai, United Arab Emirates; Riyadh, Saudi Arabia; Cairo, Egypt; Bucharest, Romania; Delhi, India Müller's Solutions is actively seeking a skilled ServiceNow SPM Functional Consultant to join our team. In this role, you will be responsible for bridging the gap between business needs and technical solutions by leveraging your expertise in the ServiceNow Strategic Portfolio Management (SPM) module. You will partner with clients to gather requirements, configure the platform, and ensure that portfolio management processes are optimized to deliver strategic value. Key Responsibilities: Engage with clients to collect and analyze business requirements related to portfolio management. Configure and customize the ServiceNow SPM module to align with client objectives and best practices. Document functional requirements, process flows, and solution designs. Facilitate workshops and training sessions to enhance client understanding and adoption of ServiceNow SPM. Work closely with technical teams to ensure smooth integration and implementation of SPM solutions. Support testing activities, including user acceptance testing, and provide go-live support. Stay informed about the latest updates and trends within ServiceNow SPM to continuously improve client solutions. Requirements Requirements: Bachelor's degree in Business, Information Technology, or a related field. At least 3 years of experience working as a ServiceNow Functional Consultant, specifically with the SPM module. Strong understanding of portfolio management principles and best practices. Proven experience in configuring and implementing ServiceNow SPM solutions. Excellent communication and stakeholder management skills. Ability to translate complex business needs into practical ServiceNow configurations. Experience in conducting workshops, trainings, and providing end-user support. Relevant ServiceNow certifications related to SPM or ITBM are advantageous.

Location: Cairo, Egypt; Dubai, United Arab Emirates; Riyadh, Saudi Arabia; Bucharest, Romania; Delhi, India Müller's Solutions is seeking an experienced ServiceNow SPM (Strategic Portfolio Management) Consultant to join our team. In this role, you will be responsible for implementing and optimizing ServiceNow SPM solutions to help clients align their projects and portfolios with business objectives. You will collaborate with stakeholders to drive strategic decision-making through effective portfolio visibility and management. Key Responsibilities: Collaborate with clients to understand their portfolio management processes and requirements. Design, configure, and implement ServiceNow SPM modules to support strategic planning and portfolio management. Provide guidance on best practices for portfolio governance, demand management, and resource allocation. Conduct workshops and training sessions to enhance client knowledge of ServiceNow SPM capabilities. Work closely with cross-functional teams to ensure integration of SPM with other ITSM processes. Analyze data and generate reports to support portfolio visibility and informed decision-making. Stay up-to-date with new features and trends in ServiceNow SPM to continually improve client solutions. Requirements Requirements: Bachelor's degree in Business, Information Technology, or a related field. Minimum 3 years of experience working with ServiceNow SPM or related portfolio management solutions. Strong knowledge of project and portfolio management concepts and best practices. Experience configuring and administering ServiceNow SPM modules. Familiarity with related ITSM and ITBM processes. Excellent analytical and problem-solving skills. Strong communication and client engagement skills to facilitate effective workshops and trainings. Ability to work collaboratively in a team-oriented environment. Preferred Qualifications: Relevant ServiceNow certifications related to SPM or ITBM. Experience with data analytics and reporting tools within ServiceNow. Familiarity with Agile and SAFe methodologies. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Riyadh, Saudi Arabia; Dubai, United Arab Emirates; Cairo, Egypt; New Delhi, India; Bucharest, Romania Müller's Solutions is seeking a dedicated ServiceNow SPM Business Analyst to join our dynamic team. In this role, you will focus on the strategic portfolio management (SPM) aspect within ServiceNow, working closely with stakeholders to ensure the effective implementation and enhancement of SPM solutions that align with business objectives. You will serve as a key liaison between business users and technical teams, facilitating the successful delivery of ServiceNow SPM initiatives. Key Responsibilities: Collaborate with business stakeholders to gather, analyze, and document requirements related to ServiceNow SPM modules. Translate business needs into detailed functional specifications and workflows within ServiceNow SPM. Work closely with development and configuration teams to ensure solutions meet business expectations. Facilitate workshops and meetings to communicate solutions and gather feedback. Assist in testing activities including the development of test cases, conducting UAT, and ensuring high-quality deliverables. Provide training and support to end-users on ServiceNow SPM functionalities and enhancements. Monitor system performance and recommend continuous improvements related to portfolio and project management processes. Requirements Qualifications and Skills: Bachelor’s degree in Business, Information Technology, or related field. Minimum of 3 years of experience as a Business Analyst, preferably with hands-on experience in ServiceNow SPM. Strong knowledge of ServiceNow platform, especially the Strategic Portfolio Management module. Experience gathering and documenting business requirements and translating them into functional designs. Understanding of project and portfolio management concepts and best practices. Excellent communication and interpersonal skills to engage effectively with technical and non-technical stakeholders. Ability to manage multiple priorities and deliver results in a fast-paced environment. Knowledge of Agile methodologies and ITIL practices is a plus. Relevant ServiceNow certifications are advantageous. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Cairo, Egypt; New Delhi, India; Riyadh, Saudi Arabia; Bucharest, Romania; Dubai, United Arab Emirates Müller's Solutions is looking for a skilled ServiceNow SPM (Strategic Portfolio Management) Architect to join our team. In this role, you will be responsible for designing and implementing strategic portfolio management solutions using the ServiceNow platform to help organizations align their portfolios with business objectives and drive better decision-making. Your expertise will contribute to the optimization of project, program, and portfolio management processes, ensuring effective resource utilization and improved business outcomes. Key Responsibilities: Lead the design and implementation of ServiceNow SPM solutions aligned with enterprise strategy and governance. Collaborate with stakeholders to gather requirements and translate them into effective architectural designs for SPM modules including demand management, project portfolio management, resource management, and financial planning. Develop and enforce best practices and governance frameworks for effective portfolio oversight. Integrate SPM solutions with other ServiceNow modules and external systems to provide end-to-end visibility and reporting. Drive automation of workflows to improve process efficiency and data accuracy. Provide technical leadership and mentoring to development teams and project managers. Ensure solutions meet compliance, security, and scalability standards. Stay updated on ServiceNow SPM capabilities and industry trends to recommend continuous improvements. Requirements Requirements: Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. At least 5 years of experience working with ServiceNow platform, with a focus on Strategic Portfolio Management (SPM). Strong understanding of portfolio, program, and project management methodologies and best practices. Experience in designing and delivering ServiceNow SPM solutions including demand, resource, and financial management. Proficiency with ServiceNow architecture principles, configuration, and integration techniques. Effective communication skills, capable of working with business stakeholders and technical teams. Demonstrated problem-solving skills and the ability to manage multiple priorities in a dynamic environment. ServiceNow certifications relevant to SPM or ITOM are highly desirable. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Riyadh, Saudi Arabia; Cairo, Egypt; Delhi, India; Rabat, Morocco Müller's Solutions is on the lookout for an experienced ServiceNow Technical Consultant to join our dynamic team. In this pivotal role, you will leverage your technical expertise to deliver high-quality ServiceNow solutions to our clients. You will work closely with stakeholders to understand their requirements and provide solutions that will enhance their operations. Key Responsibilities: Conduct in-depth analysis of customer requirements and translate them into actionable ServiceNow technical solutions. Design, develop, and implement ServiceNow applications, ensuring they align with business needs. Provide technical guidance on ITSM processes and best practices to clients and internal teams. Assist in the integration of ServiceNow with other enterprise applications and services. Collaborate with developers and functional consultants to ensure a seamless implementation of solutions. Perform system administration tasks and manage application performance tuning. Stay informed about new ServiceNow features and industry trends to recommend improvements. Requirements Requirements: Bachelor's degree in Computer Science, Information Technology, or a related discipline. Minimum 4 years of experience as a ServiceNow consultant or technical role. Strong experience with ServiceNow ITSM modules, including Incident, Problem, Change, and Service Catalog. Solid understanding of JavaScript, HTML, CSS, and other web technologies. Proficiency in configuring and customizing ServiceNow workflows and business rules. Experience with ServiceNow scripting and implementation of UI changes and Scripted REST APIs. Strong analytical and problem-solving skills, with a keen attention to detail. Excellent communication and interpersonal skills to liaise effectively with clients and technical teams. Preferred Qualifications: ServiceNow Certifications in ITSM or related fields. Prior experience working in Agile project environments. Knowledge of integration technologies such as REST, SOAP, and JDBC. Familiarity with ITIL frameworks and processes. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Riyadh, Saudi Arabia; Delhi, India; Rabat, Morocco; Cairo, Egypt Müller’s Solutions is looking for a detail-oriented and proactive ServiceNow System Administrator to maintain our ServiceNow platform and ensure its optimal performance. In this role, you will be responsible for configuring, monitoring, and supporting the ServiceNow environment, along with ensuring that the platform meets user and business requirements effectively. Key Responsibilities: Manage and maintain all aspects of the ServiceNow platform, including system configuration, module updates, and user management. Support platform upgrades and new implementations, working closely with stakeholders to assess needs and ensure timely delivery. Monitor system performance, identify issues, and implement corrective actions to optimize functionality. Develop and maintain documentation for system configuration, administration processes, and user guides. Provide technical support for users, troubleshooting issues, and escalating when necessary. Stay informed about ServiceNow updates and best practices to recommend improvements and enhancements. Requirements Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum 2 years of experience as a ServiceNow Administrator or in a similar role. Proficient in ServiceNow module administration, including Incident Management, Change Management, and Asset Management. Familiarity with ServiceNow tools and technologies, including workflows, business rules, and script includes. Strong problem-solving skills with the ability to troubleshoot technical issues efficiently. Excellent time management skills, being able to handle multiple tasks and prioritize effectively. Strong communication skills and the ability to work collaboratively with various teams. Preferred Qualifications: ServiceNow Administrator Certification or related certifications. Understanding of ITIL processes and framework. Experience with ServiceNow Performance Analytics or reporting tools. Knowledge of JavaScript and other programming languages relevant to ServiceNow customization. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Cairo, Egypt; Delhi, India; Rabat, Morocco; Riyadh, Saudi Arabia Müller's Solutions is seeking a highly skilled ServiceNow Platform Architect / Solution Architect to join our innovative team. In this role, you will utilize your extensive knowledge of the ServiceNow platform to design and implement advanced solutions that drive efficiency and improve client outcomes. Your expertise will be essential in collaborating with clients to understand their business requirements and translate them into effective technical specifications. The successful candidate will play a critical role in shaping the architectural direction of projects while ensuring that all implementations align with best practices and industry standards. Key Responsibilities: Engage with stakeholders to gather business requirements and translate them into technical designs for ServiceNow solutions. Architect, design, and implement ServiceNow solutions that meet the unique needs of our clients. Lead solution development, ensuring integration with other systems and adherence to security and compliance standards. Provide mentorship and guidance to developers and project teams throughout the entire implementation process. Perform system testing, quality assurance, and user acceptance testing to ensure solutions meet client expectations. Develop and maintain comprehensive documentation for architectures, configurations, and process workflows. Keep abreast of the latest ServiceNow features and industry trends to recommend enhancements and optimizations. Conduct training sessions for end-users to ensure effective utilization of the ServiceNow platform. Requirements Requirements: Bachelor's degree in Computer Science, IT Management, or a related field. A minimum of 5 years of experience as a Solution Architect or Platform Architect, specifically with ServiceNow. In-depth understanding of ServiceNow modules, capabilities, and architecture. Proven experience in designing and implementing enterprise-level ServiceNow solutions. Strong analytical and troubleshooting skills, with an emphasis on delivering high-quality solutions. Excellent written and verbal communication skills for the effective engagement of stakeholders. Ability to work independently and manage multiple assignments in a fast-paced environment. ServiceNow certifications (e.g., Certified Implementation Specialist) are highly preferred. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Cairo, Egypt; Delhi, India; Rabat, Morocco; Riyadh, Saudi Arabia Müller's Solutions is seeking a dedicated ServiceNow Functional Consultant to join our innovative team. In this role, you will leverage your functional expertise to drive the implementation and optimization of ServiceNow solutions for our clients. You will work closely with stakeholders to ensure solutions align with their business processes and deliver measurable improvements. Key Responsibilities: Collaborate with clients to gather and document business requirements and process workflows. Configure and customize ServiceNow applications based on client needs, focusing on modules such as Incident, Problem, Change, and Service Catalog. Conduct workshops and process mapping sessions to establish best practices within ServiceNow. Participate in user acceptance testing (UAT) and assist in the go-live support process. Provide ongoing support and training for users to enhance their understanding and utilization of the ServiceNow platform. Work closely with technical teams to ensure seamless integration between ServiceNow and other enterprise applications. Stay updated on the latest ServiceNow features and industry trends to continuously provide value to clients. Requirements Requirements: Bachelor's degree in Business, Information Technology, or a related field. A minimum of 3 years of experience as a ServiceNow consultant or in a similar functional role. Proven knowledge of ServiceNow modules including ITSM, ITOM, and ITBM. Strong understanding of ITIL concepts and practices in relation to service management. Excellent analytical skills to assess client needs and align them with ServiceNow best practices. Strong communication and interpersonal skills to effectively engage with clients and team members. Ability to effectively manage multiple tasks and adapt to changing project requirements. Relevant ServiceNow certifications are a plus. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Riyadh, Saudi Arabia; Cairo, Egypt; Rabat, Morocco; Delhi, India Müller's Solutions is seeking a motivated and skilled ServiceNow Developer to join our dedicated team. In this role, you will be responsible for the development, configuration, and maintenance of ServiceNow applications and modules to help streamline our IT service management processes. Your contributions will play a key role in enhancing user experience and improving operational efficiencies. Key Responsibilities: Develop and customize ServiceNow applications and modules based on business requirements. Collaborate with cross-functional teams to gather and analyze requirements. Implement and manage ServiceNow integrations with third-party platforms and data sources. Conduct testing, debugging, and performance tuning to ensure efficient system operation. Document development processes, application designs, and technical specifications. Provide technical support and training to users when necessary. Stay updated with new ServiceNow features and best practices to continuously improve implementations. Requirements Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum 3 years of hands-on experience in ServiceNow development. Proficient in ServiceNow modules like Incident Management, Change Management, Problem Management, and Service Catalog. Strong understanding of JavaScript, HTML, CSS, and XML for ServiceNow development. Experience with ServiceNow integration tools like REST and SOAP web services. Ability to work collaboratively in a fast-paced environment and manage time effectively. Strong analytical skills with a focus on problem-solving and attention to detail. Excellent communication and interpersonal skills. Preferred Qualifications: ServiceNow Developer Certification or related certifications. Experience with ITIL processes and practices. Understanding of Agile methodologies and software development life cycle. Familiarity with version control systems, such as Git. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Cairo, Egypt; Rabat, Morocco; Riyadh, Saudi Arabia; Delhi, India Müller's Solutions is looking for a passionate ServiceNow Business Analyst to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence. Key Responsibilities: Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations. Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow. Translate business requirements into functional specifications for the technical team. Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions. Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions. Provide support and training to users to promote understanding of ServiceNow functionalities. Monitor and analyze metrics to recommend improvements and enhancements to existing processes. Requirements Requirements: Bachelor’s degree in Business Administration, Information Technology, or related field. Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects. Strong understanding of ServiceNow functionality and its applications within business processes. Excellent analytical skills with a focus on identifying and addressing business needs. Proficient with process mapping tools and techniques. Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders. Ability to work collaboratively and manage multiple priorities in a fast-paced environment. Knowledge of ITIL practices and relevant ServiceNow certifications are a plus. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Riyadh, Saudi Arabia; Egypt; India; Estonia; United Arab Emirates As ServiceNow AI & ITSM Solution Architect at Müller Solutions you will be responsible for designing, leading, and delivering AI-enabled ServiceNow solutions across Service Desk (ITSM), Field Service Management (FSM), and Asset Management (ITAM/SAM/HAM) . The role owns the end-to-end solution architecture, ensuring that ServiceNow AI capabilities (including GenAI and Predictive Intelligence) are effectively aligned with business processes, data foundations, and measurable operational outcomes. This position acts as the primary technical and functional authority for AI-driven ServiceNow transformations. Key Responsibilities 1. Solution Architecture & AI Strategy Design end-to-end AI-enabled ServiceNow architectures across ITSM, FSM, and Asset Management. Translate business pain points into practical AI use cases (deflection, automation, prediction, optimization). Define AI adoption roadmaps aligned with operational maturity and data readiness. Ensure alignment with ITIL v4 , ServiceNow best practices, and platform governance. 2. Service Desk (ITSM) AI Enablement Architect and implement: Virtual Agent & conversational AI GenAI-based knowledge search and response drafting Predictive Intelligence for classification, routing, and prioritization Enable AI-driven incident deflection, auto-triage, and resolution recommendations. Optimize KPIs including MTTR, FCR, deflection rate, and CSAT . 3. Field Service (FSM) AI Enablement Design AI-assisted work order intake and enrichment. Enable intelligent technician assignment based on skills, availability, and location. Implement AI-supported mobile experiences for field engineers (guided diagnostics, summaries). Improve first-time-fix rate, SLA compliance, and resource utilization . 4. Asset Management & CMDB Intelligence Lead AI-supported ITAM / SAM / HAM initiatives. Ensure high-quality CMDB aligned with CSDM standards. Design AI use cases for: Asset lifecycle optimization License compliance and spend optimization Predictive risk and anomaly detection Oversee discovery, normalization, and reconciliation processes. 5. Platform Configuration & Governance Configure and govern: Now Assist / GenAI capabilities Flow Designer and automation frameworks AI guardrails, security, and data privacy controls Collaborate with platform engineers on integrations and performance optimization. Ensure scalable, supportable, and upgrade-safe solutions. 6. Stakeholder Engagement & Delivery Leadership Lead architecture and design workshops with business and IT stakeholders. Act as the trusted advisor for senior management and service owners. Guide implementation teams and review deliverables for quality and alignment. Support pre-sales activities, solution presentations, and value justification when required. Required Qualifications Education • Design and implement comprehensive ITSM solutions on the ServiceNow platform, focusing on the use of AI capabilities to improve service efficiency and user experience. • Lead the development and configuration of IT Asset Management modules, ensuring integration with ITSM processes. • Collaborate with business units to gather requirements, conduct gap analyses, and define functional specifications for ITSM and ITAM initiatives. • Provide technical leadership and guidance to project teams, ensuring adherence to best practices and architectural standards. • Oversee the deployment of AI-driven initiatives to automate service requests, incident management, and asset tracking. • Stay current with emerging technologies and trends in ITSM, AI, and ITAM to recommend improvements and innovations. Requirements Qualifications: • 8–12+ years of ServiceNow implementation experience. Minimum 5 years in a Solution Architect or Lead Consultant role Proven experience delivering: ITSM implementations at scale FSM and/or field operations solutions ITAM / SAM / CMDB-heavy programs Hands-on exposure to ServiceNow AI capabilities , including GenAI and Predictive Intelligence Preferred Qualifications: • ServiceNow certifications in ITSM, ITAM, or related areas. • Experience with machine learning and AI applications within enterprise IT environments. • Familiarity with Agile methodologies and tools to manage development lifecycles effectively. • Skills in scripting and building integrations using ServiceNow APIs or other automation technologies. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: New York Workplace: OnSite LIFE AT UIPATH The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? About the Role We're building a Healthcare Vertical Solutions team that turns AI-powered automation into measurable revenue cycle outcomes for health systems and payers. We're looking for a Principal Healthcare Deployment Strategist to lead the most strategic customer engagements while helping define how UiPath deploys healthcare solutions across the industry. This is a highly visible individual contributor role for someone who combines deep healthcare operations expertise, exceptional customer leadership, and the ability to shape product direction through real-world implementation experience. You'll embed with executive customer teams, lead enterprise deployments of AI-powered Revenue Cycle solutions, identify repeatable implementation patterns, and influence the evolution of our Healthcare platform. Every deployment should leave both the customer and the product better than before. This is a hybrid role at the intersection of product strategy, customer success, solution architecture, and healthcare transformation. You'll partner closely with Healthcare Solutions Product Managers, Engineering, and executive leadership while serving as one of the faces of UiPath within the provider and payer ecosystem. What You'll Do Strategic Customer Leadership - Serve as the executive deployment lead for UiPath's largest healthcare customers. - Build trusted relationships with CIOs, CFOs, Chief Digital Officers, CMIOs, Revenue Cycle executives, and operational leadership. - Help customers define long-term automation strategies—not simply implement individual workflows. - Translate complex organizational challenges into scalable AI-powered healthcare solutions. Lead Complex Enterprise Deployments - Own end-to-end deployment strategy for enterprise healthcare implementations. - Lead discovery across clinical, operational, financial, and technology stakeholders. - Design implementation roadmaps spanning multiple hospitals, service lines, or payer organizations. - Resolve ambiguous business problems by balancing customer needs, technical constraints, and product capabilities. Create Repeatable Solutions - Identify patterns across deployments and transform them into reusable implementation methodologies. - Build deployment playbooks, best practices, templates, and reference architectures. - Standardize successful customer implementations to accelerate future deployments. - Drive consistency across the Healthcare Vertical Solutions organization. Shape the Product - Act as the primary voice of the customer within Product and Engineering. - Influence product roadmap decisions using evidence gathered from enterprise deployments. - Validate new product concepts with customers before broad release. - Help prioritize investments based on market demand and deployment experience. Drive Industry Thought Leadership - Develop perspectives on the future of AI-powered Revenue Cycle automation. - Represent UiPath at customer executive briefings, conferences, advisory boards, and industry events. - Mentor other Deployment Strategists through coaching and technical leadership. - Help establish UiPath as the market leader in Healthcare AI automation. What You'll Bring Required Qualifications - 10+ years of experience in Healthcare Revenue Cycle Management, healthcare technology, consulting, or enterprise software. - Deep expertise across Revenue Cycle processes including: - Denials Management - Prior Authorization - Claims Submission - Revenue Integrity - Referral Management - Charge Capture - Appeals - Payer Operations - Extensive experience leading enterprise software implementations inside health systems or payer organizations. - Demonstrated success owning highly complex customer engagements from discovery through scaled deployment. - Executive presence with the ability to advise senior healthcare leaders on operational transformation. - Strong understanding of healthcare interoperability standards including HL7, FHIR, HIPAA, and CMS regulations. - Experience balancing customer outcomes with product strategy and long-term platform scalability. - Exceptional communication, facilitation, and organizational leadership skills. Preferred Qualifications - Experience implementing AI-powered healthcare solutions. - Experience with enterprise automation platforms (UiPath, Microsoft Power Platform, ServiceNow, Salesforce, etc.). - Experience partnering directly with Product Management and Engineering organizations. - Consulting experience leading healthcare transformation initiatives. - Experience developing repeatable deployment methodologies across multiple enterprise customers. What Makes Someone Successful The ideal candidate is more than an implementation leader—they are a strategic builder who continuously improves both the customer experience and the product itself. Successful Principal Deployment Strategists: - See patterns where others see one-off customer requests. - Build scalable solutions instead of custom fixes. - Influence executives through credibility rather than authority. - Thrive in ambiguity and move quickly from idea to implementation. - Balance strategic thinking with hands-on execution. - Raise the bar for the entire deployment organization through mentorship, frameworks, and thought leadership. #LI-MH1 Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy https://www.uipath.com/legal/trust-and-security/privacy-policy.

Location: United States, San Mateo, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Senior Director, People Experience, Americas San Mateo, CA | Hybrid - 2 days per week in our San Mateo office Role Summary: Sony Interactive Entertainment (PlayStation) is seeking a strategic, operationally strong, and people-centered Senior Director, People Experience, Americas to lead our regional People Experience (PX) organization, supporting approximately 7,000 employees across engineering, product, studios, and corporate functions. This leader will oversee a broad portfolio of employee-facing HR services, including HR advisory and generalist services, Employee Relations operations, Americas Payroll, HR compliance, recognition programs, and HR service transformation. Working closely with HR Business Partners, Centers of Excellence, Legal, HR Technology, and global PX leaders, they will translate people strategy into scalable, well-governed execution and a consistent employee experience. The ideal candidate combines strategic vision with hands-on operational leadership, bringing the ability to lead complex transformation while maintaining service excellence and business continuity. They will build on an established foundation, strengthen operational effectiveness, and guide teams through evolving business needs, technologies, and ways of working. Success requires a collaborative and thoughtful leadership style, sound judgment, commercial awareness, and the ability to influence across a global, highly matrixed organization. This leader will bring curiosity, humility, and a listen-and-learn mindset, balanced with the confidence to challenge constructively, make informed recommendations, and align stakeholders around shared priorities. What You'll Be Doing: Lead the Americas People Experience organization, setting regional strategy, operational priorities, and service standards aligned with global People & Places objectives while building on existing strengths and driving continued transformation. Lead and develop a multidisciplinary organization spanning HR advisory and generalist services, Employee Relations operations, Americas Payroll, HR compliance, recognition, and employee-facing HR services. Partner with HR Business Partners and senior business leaders to translate workforce, talent, organizational design, and change priorities into coordinated implementation plans and effective operational delivery. Oversee employee lifecycle services and complex workforce activities, including organizational changes, acquisitions and integrations, restructures, role eliminations, and workforce transitions, ensuring thoughtful execution and a consistent employee experience. Provide senior governance for Employee Relations operations, including case management, escalation, documentation, risk identification, and partnership with Legal, Compliance, and HR Business Partners. Oversee Americas Payroll and regional HR compliance, ensuring effective operational controls, regulatory alignment, risk management, audit readiness, and service continuity across multiple jurisdictions. Drive modernization and transformation of HR service delivery, leveraging Workday, ServiceNow, analytics, automation, and responsible AI to simplify processes, strengthen self-service capabilities, and improve the employee and manager experience. Establish clear service standards, KPIs, dashboards, and governance practices to measure operational performance, service quality, employee experience, risk, and team capacity, using insights to drive continuous improvement. Lead cross-functional transformation initiatives that simplify fragmented processes, clarify decision rights and accountability, strengthen documentation, and establish scalable, consistent practices across regions. Build strong partnerships with global PX leaders, HR Business Partners, Centers of Excellence, HR Technology, Finance, and Legal to operationalize people programs and align regional delivery with global priorities. Serve as a trusted adviser and escalation point for senior People leadership, navigating complex and sensitive matters, influencing decisions, and balancing employee experience, business needs, and organizational risk. Build and develop a high-performing leadership team, fostering accountability, collaboration, inclusion, succession planning, and the ability to navigate change with confidence and resilience. Manage regional budgets, vendors, workforce plans, and resource allocation to ensure effective, sustainable, and well-controlled service delivery. Represent the Americas in global People Experience forums and initiatives, influencing enterprise standards while ensuring regional requirements, local-market needs, and employee impacts are understood and addressed. What We're Looking For: 15+ years of progressive HR leadership experience, including significant responsibility for People Experience, HR Operations, HR Shared Services, Employee Relations, or HR transformation within a large, complex organization. Proven experience leading leaders and multidisciplinary HR teams, with accountability for operational performance, talent development, organizational effectiveness, and service delivery. Demonstrated success operating at the Senior Director level or equivalent, advising executives and influencing across a global, highly matrixed environment. Deep understanding of HR operating models and the distinct responsibilities of HR Business Partners, People Experience or People Operations, Centers of Excellence, Legal, and HR Technology. Strong systems thinking, with the ability to navigate dependencies across HR services, technology, processes, and stakeholders while balancing enterprise priorities with regional business needs. Broad knowledge of U.S. employment practices, HR compliance, employee lifecycle operations, and complex workforce matters, with the judgment to navigate sensitive employee situations and organizational change. Experience overseeing or governing payroll operations, including controls, compliance, issue management, systems, vendors, and cross-functional dependencies. Proven success leading complex HR transformation and change initiatives, translating strategy into execution across people, processes, technology, communications, and adoption while maintaining operational stability. Experience modernizing HR service delivery through Workday, ServiceNow, or comparable HR technology platforms, analytics, automation, and digital employee experiences. Strong analytical and commercial acumen, with the ability to define meaningful KPIs, evaluate operational performance, identify risks, and translate insights into actionable business decisions. Exceptional communication, relationship-building, and executive influencing skills, with the ability to navigate ambiguity, competing priorities, and differing perspectives. A collaborative, adaptable, and people-centered leadership style, demonstrating curiosity, humility, resilience, sound judgment, and the ability to balance strategic thinking with hands-on execution. Bachelor's degree or equivalent practical experience. Additional Experience That Would Be Valuable: Experience supporting employees across multiple Americas jurisdictions, including Canada and Latin America. Background in gaming, technology, media, entertainment, or similarly complex, fast-paced industries. Experience supporting diverse employee populations across engineering, product, creative, and corporate functions. Experience leading large-scale organizational transformations, mergers, acquisitions, integrations, or workforce restructuring. Experience with global HR service-delivery models, recognition programs, employee experience initiatives, and cross-regional transformation. Familiarity with AI-enabled HR solutions, digital employee experiences, and responsible AI adoption. Advanced HR certification or qualification, such as SPHR, SHRM-SCP, FCIPD, or equivalent. #LI-SF1 At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $273,500 — $410,300 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: US - Headquarters - Maryland - Columbia Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Your Role: At Tenable, we are looking for curious minds dedicated to user success. If you are passionate about providing world-class support, eager to integrate AI into your daily workflow, and ready to take ownership of endpoint security, this is the role for you. We are looking for a security-conscious IT Support Engineer with 3+ years of experience providing high-touch technical support for global, high-growth organizations. Expert in managing Windows and macOS environments via JAMF and BigFix, with a strong focus on endpoint security and vulnerability remediation. Proficient in using AI tools like Google Gemini and Claude to streamline documentation and accelerate technical troubleshooting. Dedicated to ensuring minimal downtime through proactive infrastructure support and white-glove executive service. Your Opportunity: Technical Troubleshooting : Diagnose and resolve complex issues related to Windows and macOS, mobile devices, and core business applications. Executive & Global Support: Provided high-touch technical assistance to C-suite executives and remote global staff, maintaining minimal downtime for critical business operations. AI-Assisted Efficiency: Utilized AI tools to accelerate the creation of technical documentation and internal "How-To" guides. Endpoint Security : Ensure all staff devices are patched, compliant, and secure at all times, often addressing vulnerability tickets directly. User Onboarding : Provision hardware and access to Tenable’s services and Applications for new hires. Conduct IT orientation training both in person and remotely ensuring new hires are fully provisioned and trained on Day 1 Infrastructure Support : Maintain and troubleshoot local office networks, Wi-Fi, and conferencing technologies (e.g., Zoom, Google Workspace). Global Collaboration : Partner with global teams in InfoSec, Networking, and Systems Operations to adhere to global IT processes. Lifecycle Management: Managed the end-to-end hardware lifecycle, from automated provisioning via Apple Business Manager to secure decommissioning and data destruction. What You'll Need: Experience: 3+ years of technical support experience, ideally in a fast-paced or global high-tech environment. OS Proficiency: Strong expertise in configuring and troubleshooting Windows and macOS environments, including VMs, Active Directory, and DNS. Technical Stack: Hands-on experience with MSP/MDM tools like JAMF, BigFix, and ticketing system, ServiceNow. Networking Knowledge: Solid understanding of TCP/IP, Wi-Fi, and common information security practices. Soft Skills: Superior customer service and communication skills, with the ability to explain complex technical guidance to non-technical users. Project Management: Ability to lead or participate in internal IT projects independently. Able to work in a hybrid/on-site capacity at our headquarters in Columbia, MD. This is based in the US only. Ideally: Familiarity with AWS Workspaces, Okta, or specialized security tools like Nessus. Certifications such as CompTIA A+, Network+, or Microsoft/Cisco credentials. Experience working with AI tools such as Google Gemini and Claude #LI-Hybrid #LI-MM1 This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs. US Pay Range $27.40 — $36.38 USD We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.  If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance. Tenable Data Consent Statement Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you: General Applicant Privacy Notice California Applicant Privacy Notice EU/EEA/UK Applicant Privacy Notice

Location: München, Germany; Stuttgart, Germany; Göppingen, Germany; Berlin, Germany Workplace: none TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? Responsibilities Support enhancing the TeamViewer's presence in the partner ecosystem by integrating TeamViewer features and building new use cases in the AI space Ensure the quality of the delivered integrations from our development partners. Set up and run demo environments and create collaterals to support the greater Sales and Support organizations. Build expertise on web platforms like ServiceNow and Salesforce to help grow TeamViewer use cases on them. Support the Business Development team to operate and build the integrations of TeamViewer into third-party systems. Requirements Students in Software Development (with a focus/interest in operating cloud applications), Economical Engineering, Economical IT, or Management with an Engineering bachelor's degree, or a comparable field. Completed at least four semesters of university studies, with a preference for Master's students. Previous work experience or internship experience in a corporate environment is required. Excellent English communication skills. Practical experience in at least one of the following areas: web applications (e.g. CRMs, ticketing systems), admin activities (e.g. hosting a blog or managing a website/forum), or AI (experience building AI agents is a plus). Ability to work independently, e.g. by showing own initiative through university projects or preferably personal projects. What we offer The contract location will be Berlin/ Göppingen/ Stuttgart/ Munich , Germany Make an impact! Take ownership of your own projects and contribute meaningfully to international initiatives. Your passion and skills will directly support our day-to-day operations and business success. Our Working Students in Germany receive a competitive monthly salary: €1,566 for a 20-hour/week contract €1,253 for a 16-hour/week contract €1,400 for a full-time internship position Whether you're looking to gain your first professional experience through a mandatory internship or seeking exciting, flexible tasks alongside your studies - we’ve got the right opportunity for you. We also support Bachelor’s and Master’s thesis projects. You will additionally benefit from trust-based working hours that flexibly align with your academic schedule. Make yourself at home! We don't wear ties. In our casual office atmosphere, you can wear whatever you want and enjoy your breaks in one of our many lounge areas Hungry for knowledge? Our TeamViewer Library offers a wide range of industry-related books selections, and our E-Learning Center is available 24/7 We truly live and celebrate our cultural diversity! Our colleagues come from more than 80 countries and speak more than 40 languages We work hard and play harder! Look forward to our company celebrations, team events and other social gatherings No matter if you are using private or public transportation means, we offer travel subsidy to all our students Attractive workstations with modern and ergonomic equipment , fruits, soft drinks, sports offerings and many other corporate benefits wait for you! Our students are the potential employees of "tomorrow" - After your studies, you will have good chances of starting a full-time job TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race. If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.