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Location: Annapolis, MD Position Objective: Under the direct supervision of a Maryland-licensed pharmacist and in coordination with other technicians, the Senior Pharmacy Technician demonstrates mastery of  medication distribution and support activities within the Pharmacy Department and throughout the hospital organization, customer service, and quality improvement.  He/she trains new staff and exemplifies excellence in the timely preparation, packaging, distribution and delivery of medications, as well as provides oversight of supportive operations and resources. The Senior Pharmacy Technician functions in accordance with standard written procedures, guidelines and state and federal regulations.  A minimum of one major project is undertaken each year that benefits an area of department interest or responsibility. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Accurately and efficiently performs drug distribution, medication preparation/compounding, dose calculation, and quality assurance/improvement tasks in accordance with established Departmental procedures.  Incorporates practice modifications required by patient age group. Maintains extensive knowledge and understanding of the AAMC Department of Pharmacy processes, policies and procedures including, but not limited to, timely preparation of medications for pharmacist check, workflow SOPs, use of appropriate medical terms and abbreviations, patient confidentiality, and punctuality and attendance requirements. Delivers medications to appropriate locations manually, via pneumatic tube, or by refilling automated dispensing cabinets.  Monitors medication storage environments outside the pharmacy for appropriate conditions and regulatory compliance.  Assists with unit inspections when designated.  Participates in all facets of the emergency drug supply system and specialty tray maintenance. Complies with Federal, State and Department policies for controlled substance distribution and management.  Follows all procedures for utilizing Secure-Send function of the pneumatic tube system, completes self-audit reports with follow-up, and correctly maintains all controlled substance counts, receiving documentation, and paperwork. Answers phone calls and responds to med messages courteously, follows up appropriately, and maintains a professional demeanor at all times when interacting with patients, coworkers, or other members of the healthcare team. Complies with USP797 and 800 guidelines for cleanroom maintenance, education, testing, record-keeping, compounding of sterile products, and ordering of supplies.  Shows advanced ability to perform required mathematical calculations and conversions. Understands and effectively supports the inventory management and drug distribution technology employed by the Pharmacy.  Minimizes drug waste. Identifies cost-saving opportunities. Communicates medication needs or observed changes in utilization patterns to those in authority. Generates and accurately interprets reports from the primary hospital information system and other computer-based technology. Demonstrates thorough understanding of unit dose repackaging systems, complies with department guidelines for recordkeeping, maintenance of packaging equipment, and procedures for determining the appropriate method for repackaging hazardous drugs. Participates in the orientation and training of new pharmacy staff, acting as a coach and mentor, and serving as a role model. Provides clear and accurate instructions, demonstrates the required scope of activities, and reviews the new employee’s/or trainee’s work for accuracy, following all department guidelines. Acts as a resource and source of support for co-workers. Identifies and/or is involved with opportunities for improvement of  key Hospital/Departmental initiatives, contributing to completing at least one specific major project each year. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Obtains and maintains appropriate knowledge and understanding of the AAMC Department of Pharmacy processes, policies and procedures as outlined during initial training and ongoing competency assessments with emphasis on hazardous medication handling Follows guidelines to ensure proper compliance with regulatory guidelines designed to ensure safe and accurate preparation of sterile pharmaceutical compounds using closed system transfer devices and other automation for hazardous medication preparation (e.g. USP<797) Responsible for receiving orders, unpacking orders, verifying contents, restocking bins, automated dispensing cabinets (ADC) and returning pharmacy stock as needed Maintains clean and safe operations of biological safety cabinets, laminar flow hood, clean rooms, refrigerators and automated dispensing cabinets Maintains logs, records (invoices) and other required documentation accurately; files documentation in appropriate locations Performs evaluation of upcoming treatments and orders medications and supplies to maintain predominantly a “just-in-time” inventory. Ensures proper managementof inventory and implementing practices to prevent stock outs and excess inventory. Utilizes Epic’s Dispense prep functionality when compounding all IV admixtures and document waste as required Perform monthly inventory and report to pharmacy leadership and finance personnel Participate in monthly review of expired/outdated medications; responsible for periodic verification of narcotic inventory when filling or restocking ADC; assist in resolution of ADC issues as appropriate Assists pharmacists with projects and perform other duties as assigned by OPIV pharmacy supervisor or senior pharmacy manager The minimum level of education and experience for this position includes: High School Diploma or equivalent. Pharmacy experience in hospital or retail setting preferred. Comprehensive demonstrated high performance in parameters of Pharmacy Technician job description. Current registration as a Pharmacy Technician  or Pharmacy Intern from the Maryland Board of Pharmacy; in good standing. PTCB Certified or ExCPT (National Pharmacy Technician Board Certification). Required Minimum Education. The minimum level of education for this position includes: High School Diploma or equivalent. Required Minimum Experience : Two years’ experience as a pharmacy technician preparing IV admixtures and chemotherapy experience preferred Current Technician or Pharmacy Student Registration from the Maryland Board of Pharmacy, in good standing. National Pharmacy Technician Board Certification (PTCB). Previous experience/competency in Hospital or Infusion. There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens. Physical Demands – Medium Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. The above job description is an overview of the functions and requirements for this position.  This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary. Pay Range $22 — $27.11 USD Luminis Health Benefits Overview: •    Medical, Dental, and Vision Insurance •    Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year) •    Paid Time Off •    Tuition Assistance Benefits •    Employee Referral Bonus Program •    Paid Holidays, Disability, and Life/AD&D for full-time employees •    Wellness Programs •    Employee Assistance Programs and more *Benefit offerings based on employment status Opt-in for text notifications! Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone. To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Customer Success Manager on Twilio’s Twilio team. About the job At Twilio, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. We make this easy with a single platform that collects, stores, filters, transforms, and sends data to hundreds of business tools with the flip of a switch. More recently, we also developed the ability to let customers enrich their data in real time using computations they specify. Our goal is to make it easy to understand, extract value, and protect the integrity of data. We are creating a world where engineers spend their time working on their core product, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to take over the entire customer data ecosystem, and we need the best people to take the market. The Customer Success Management team at Twilio is the central touchpoint for our customers, orchestrating the post-sales customer lifecycle in partnership with professional services, sales and support. The team manages the customer relationship, coordinates internally within Twilio, drives product adoption and guides the customer to take full advantage of our ecosystem. Fundamentally, the CSM team ensures customers derive value from our platform, and ultimately renew and grow their relationships with us. As a Customer Success Manager, Strategic accounts you will be at the forefront of driving customer satisfaction by developing tailored strategies that align with both customer goals and company objectives. Your work will directly impact customer retention and growth, as you will solve complex challenges, influence strategic decisions and advocate for customer needs across executive stakeholders. We are looking for CSMs who are passionate about first party data and how it can transform organizations. As a CSM, you will have the opportunity to help some of the world’s most influential companies solve their toughest data problems. So if you get excited about things like defining culture and process, you may be the Customer Success Manager we’re looking for! Responsibilities In this role, you’ll: Ensure customer success by driving full value realization of the Twilio platform. Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy. Manage the customer relationship, acting as a trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics, and Marketing. Cultivate strong relationships with IT, engineering, and development teams to drive engagement. Identify and expand opportunities to deepen customer engagement and account growth. Collaborate with internal teams to optimize implementations and resolve complex technical challenges. Build and nurture new stakeholder relationships to unlock expansion opportunities. Partner with Sales on account renewals and expansion strategies. Analyze your portfolio to prioritize high-impact risks and opportunities. Proactively identify risks, prioritize opportunities, and develop mitigation plans for high-impact accounts. Become a Twilio platform expert while staying current with industry trends in data and analytics. Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teams. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 4–6 years of direct experience in Customer Success, Account Management, or Strategic Account Management within a B2B technology or SaaS organization. Experience managing significant customer relationships and portfolios representing $5M–$15M+ in annual recurring revenue (ARR) preferred. Proven experience working within or supporting Fortune 500 companies or similarly large organizations. Expert in customer strategy development, bringing data-driven insights and best practices to optimize client success. Proven ability to build and sustain relationships with stakeholders across all levels and business units within an organizations Intellectually curious, asks critical questions, and challenges ideas for better solutions Develops and implements strategies to maximize revenue growth and product adoption for the assigned portfolio, leveraging insights into client needs, market trends, and financial metrics. Excellent communication skills for engaging executive stakeholders through presentations and discussions. Skilled in problem-solving, able to simplify complex issues and develop actionable strategies for clients. Strong collaboration and influence skills to align internal teams and external stakeholders. Thrives in dynamic environments, adept at creating structure and processes for high-impact customers. Focus on customer satisfaction and retention, with a track record of anticipating needs and delivering tailored solutions. Passionate about leveraging data and technology (e.g., analytics, APIs, SQL) to drive business outcomes. Location This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Minnesota or Vermont : $XXX,XXX (Developing Minimum for Tier 3) - $XXX,XXX ( Mid for Tier 3). Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $XXX,XXX (Developing Minimum for Tier 2) - $XXX,XXX ( Mid for Tier 2). Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $XXX,XXX (Developing Minimum for Tier 1) - $XXX,XXX ( Mid for Tier 1). This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information (required for ALL US jobs) Applications for this role are intended to be accepted until November 15, 2026  but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Annapolis, MD To provide personal and asset protection for patients, visitors, and employees throughout the Medical Center facility, and to prevent any potentially hazardous conditions through continuous monitoring of all areas. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Maintains personal and asset security by conducting complete and through hazard surveillance rounds with strong emphasis on protecting patients, staff, and hospital property. Monitor radio communication, telephone, and written notes for daily information; uses various methods of communication to include electronic and manual. When stationed in the Control Center responsible for the continuous monitoring of the CCTV for unwarranted actions and maintain the written/computer logs and email correspondence as per established policy. Responds timely to all emergency calls throughout the facility following established guidelines. Respond quickly, calmly, and effectively in emergency situations, including assisting with patient restraints as needed. Manage emergency situations and ensure execution of disaster plans; notify appropriate leadership of emergency situations. Conducts preliminary investigation into thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents. Keeps supervisor informed at all times. Prepares and submits written reports, investigations, and daily events in a complete, timely and accurate manner. Logs all responses and incidents. Conducts various levels of personal safety screening for weapons, contraband and any other unauthorized items permitted in the facility using different forms of manual and electronic screening devices to ensure a safe environment of care to heal, work and learn. Participates in crisis intervention with staff, patients, visitors, and others, to restore and maintain order as quickly and safely as possible by applying the knowledge of growth and development across the life span to the care of patients. Provides staff education on safety topics and trains new Officers in all department policies and procedures. Performs regular patrols of assigned areas on main campus and its satellite office buildings and regularly inspects designated facilities, fire extinguishers, helipads, alarm systems, close circuit cameras, and other security equipment as required; address and/or report any concerns and or issues. Maintains accountability for valuables/property and other forms of evidence, ensures safekeeping, and maintains documentation. Assists with keys, verify and issue contractor badges, provide on campus traffic control, parking enforcement, monitors building systems. Readies and secures helicopter landing area. Escorts medical personnel to patient location. Provides support for patient transport. Provides safety escorts and assistance for staff, visitors and patients as requested. Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Perform fire drills as required. May have to work other shifts, as necessary. Adheres to and exhibits our Luminis Health RISE values committing to a culture of Respect, Inclusion, Service, and Excellence. Attend staff meetings and complete mandatory in-services, requirements, and competency evaluations on time. Understands regulatory requirements regarding compliance and all other laws and regulations that apply to the organizational operations (e.g., Code of Conduct) and how these regulations apply to the individual's role/ department/ unit. Proactive in addressing compliance issues; reporting through appropriate channels such as supervisor, chain of command and Ethics Point. Completes mandatory introductory and ongoing training within the specified timeframes. Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs). Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff, and the broader health care community. Educational/Experience Requirements: High school diploma or equivalent required; however, candidates without a diploma or equivalent may substitute one additional year of verified security experience. At least one (1) year of Health care Safety and Security experience preferred. Must pass a criminal records background check prior to employment. Possess strong verbal, interpersonal communications skills and excellent customer service. Successfully complete Conflict Management training and demonstrate the ability to non-escalate, de-escalate and ensure safe physical stabilization tactics within six (6) months. License/Certifications: IAHSS Basic Officer Certification preferred, required for any promotion. Must possess and maintain a valid Maryland driver’s license or valid license from the state in which the employee resides with no more than two (2) Points on current driving record. There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens. Physical Demands – Heavy Exerting more than 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary. Luminis Health Benefits Overview: Medical, Dental, and Vision Insurance. Retirement Plan w/employer contribution. Paid Time Off. Employee Tuition Assistance Benefits. Employee Referral Bonus Program Employer Paid Holidays, Disability, and Life/AD&D for full-time employees Wellness Programs/Employee Assistance Programs and more The pay transparency ranges represent the low and the high end of Luminis Health’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills in relation to the job requirements, work experience, market conditions, education/training, and other qualifications. Luminis Health offers a total rewards package that supports our employees’ health, life, career, and retirement. Pay Range $20 — $25 USD Luminis Health Benefits Overview: •    Medical, Dental, and Vision Insurance •    Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year) •    Paid Time Off •    Tuition Assistance Benefits •    Employee Referral Bonus Program •    Paid Holidays, Disability, and Life/AD&D for full-time employees •    Wellness Programs •    Employee Assistance Programs and more *Benefit offerings based on employment status Opt-in for text notifications! Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone. To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.

Location: Annapolis, MD To provide personal and asset protection for patients, visitors, and employees throughout the Medical Center facility, and to prevent any potentially hazardous conditions through continuous monitoring of all areas. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Maintains personal and asset security by conducting complete and through hazard surveillance rounds with strong emphasis on protecting patients, staff, and hospital property. Monitor radio communication, telephone, and written notes for daily information; uses various methods of communication to include electronic and manual. When stationed in the Control Center responsible for the continuous monitoring of the CCTV for unwarranted actions and maintain the written/computer logs and email correspondence as per established policy. Responds timely to all emergency calls throughout the facility following established guidelines. Respond quickly, calmly, and effectively in emergency situations, including assisting with patient restraints as needed. Manage emergency situations and ensure execution of disaster plans; notify appropriate leadership of emergency situations. Conducts preliminary investigation into thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents. Keeps supervisor informed at all times. Prepares and submits written reports, investigations, and daily events in a complete, timely and accurate manner. Logs all responses and incidents. Conducts various levels of personal safety screening for weapons, contraband and any other unauthorized items permitted in the facility using different forms of manual and electronic screening devices to ensure a safe environment of care to heal, work and learn. Participates in crisis intervention with staff, patients, visitors, and others, to restore and maintain order as quickly and safely as possible by applying the knowledge of growth and development across the life span to the care of patients. Provides staff education on safety topics and trains new Officers in all department policies and procedures. Performs regular patrols of assigned areas on main campus and its satellite office buildings and regularly inspects designated facilities, fire extinguishers, helipads, alarm systems, close circuit cameras, and other security equipment as required; address and/or report any concerns and or issues. Maintains accountability for valuables/property and other forms of evidence, ensures safekeeping, and maintains documentation. Assists with keys, verify and issue contractor badges, provide on campus traffic control, parking enforcement, monitors building systems. Readies and secures helicopter landing area. Escorts medical personnel to patient location. Provides support for patient transport. Provides safety escorts and assistance for staff, visitors and patients as requested. Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Perform fire drills as required. May have to work other shifts, as necessary. Adheres to and exhibits our Luminis Health RISE values committing to a culture of Respect, Inclusion, Service, and Excellence. Attend staff meetings and complete mandatory in-services, requirements, and competency evaluations on time. Understands regulatory requirements regarding compliance and all other laws and regulations that apply to the organizational operations (e.g., Code of Conduct) and how these regulations apply to the individual's role/ department/ unit. Proactive in addressing compliance issues; reporting through appropriate channels such as supervisor, chain of command and Ethics Point. Completes mandatory introductory and ongoing training within the specified timeframes. Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs). Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff, and the broader health care community. Educational/Experience Requirements: High school diploma or equivalent required; however, candidates without a diploma or equivalent may substitute one additional year of verified security experience. At least one (1) year of Health care Safety and Security experience preferred. Must pass a criminal records background check prior to employment. Possess strong verbal, interpersonal communications skills and excellent customer service. Successfully complete Conflict Management training and demonstrate the ability to non-escalate, de-escalate and ensure safe physical stabilization tactics within six (6) months. License/Certifications: IAHSS Basic Officer Certification preferred, required for any promotion. Must possess and maintain a valid Maryland driver’s license or valid license from the state in which the employee resides with no more than two (2) Points on current driving record. There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens. Physical Demands – Heavy Exerting more than 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary. Luminis Health Benefits Overview: Medical, Dental, and Vision Insurance. Retirement Plan w/employer contribution. Paid Time Off. Employee Tuition Assistance Benefits. Employee Referral Bonus Program Employer Paid Holidays, Disability, and Life/AD&D for full-time employees Wellness Programs/Employee Assistance Programs and more The pay transparency ranges represent the low and the high end of Luminis Health’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills in relation to the job requirements, work experience, market conditions, education/training, and other qualifications. Luminis Health offers a total rewards package that supports our employees’ health, life, career, and retirement. Pay Range $20 — $25 USD Luminis Health Benefits Overview: •    Medical, Dental, and Vision Insurance •    Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year) •    Paid Time Off •    Tuition Assistance Benefits •    Employee Referral Bonus Program •    Paid Holidays, Disability, and Life/AD&D for full-time employees •    Wellness Programs •    Employee Assistance Programs and more *Benefit offerings based on employment status Opt-in for text notifications! Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone. To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.

Location: Annapolis, MD Position Objective: Performs preventive and corrective maintenance procedures with general supervision on diagnostic, laboratory, and therapeutic medical equipment throughout the Medical Center. Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Under general supervision, repairs, calibrates, cleans, and safety checks all classes of Biomedical equipment in accordance with manufacturer specifications. Maintains records of maintenance, inventory and safety inspection activities in accordance with departmental policies. Disposes of hazardous waste in accordance with all local, state, and federal laws and regulations. Follows all safety procedures. Educational/Experience Requirements: Associates Degree in biomedical equipment technology, or electronics is preferred. One year of experience in a hospital setting preferred Must have working knowledge of the following pieces of equipment: general office equipment, safety analyzer, digital multimeter, hand truck, AC line analyzer, photo light meter, service terminal, patient simulator, defibrillator analyzer, ESU analyzer pressure meter, tachometer, flowmeter, infusion pump analyzer. Must have own vehicle, be willing to use it for work and be reimbursed for mileage, have a valid Maryland drivers license, and a driving record with no more than two (2) points. Required License/Certifications: Working Conditions, Equipment, Physical Demands: There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens. Physical Demands - The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. The above job description is an overview of the functions and requirements for this position.  This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary. Pay Range $25 — $36 USD Luminis Health Benefits Overview: •    Medical, Dental, and Vision Insurance •    Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year) •    Paid Time Off •    Tuition Assistance Benefits •    Employee Referral Bonus Program •    Paid Holidays, Disability, and Life/AD&D for full-time employees •    Wellness Programs •    Employee Assistance Programs and more *Benefit offerings based on employment status Opt-in for text notifications! Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone. To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.

Location: Annapolis, MD To provide personal and asset protection for patients, visitors, and employees throughout the Medical Center facility, and to prevent any potentially hazardous conditions through continuous monitoring of all areas. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Maintains personal and asset security by conducting complete and through hazard surveillance rounds with strong emphasis on protecting patients, staff, and hospital property. Monitor radio communication, telephone, and written notes for daily information; uses various methods of communication to include electronic and manual. When stationed in the Control Center responsible for the continuous monitoring of the CCTV for unwarranted actions and maintain the written/computer logs and email correspondence as per established policy. Responds timely to all emergency calls throughout the facility following established guidelines. Respond quickly, calmly, and effectively in emergency situations, including assisting with patient restraints as needed. Manage emergency situations and ensure execution of disaster plans; notify appropriate leadership of emergency situations. Conducts preliminary investigation into thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents. Keeps supervisor informed at all times. Prepares and submits written reports, investigations, and daily events in a complete, timely and accurate manner. Logs all responses and incidents. Conducts various levels of personal safety screening for weapons, contraband and any other unauthorized items permitted in the facility using different forms of manual and electronic screening devices to ensure a safe environment of care to heal, work and learn. Participates in crisis intervention with staff, patients, visitors, and others, to restore and maintain order as quickly and safely as possible by applying the knowledge of growth and development across the life span to the care of patients. Provides staff education on safety topics and trains new Officers in all department policies and procedures. Performs regular patrols of assigned areas on main campus and its satellite office buildings and regularly inspects designated facilities, fire extinguishers, helipads, alarm systems, close circuit cameras, and other security equipment as required; address and/or report any concerns and or issues. Maintains accountability for valuables/property and other forms of evidence, ensures safekeeping, and maintains documentation. Assists with keys, verify and issue contractor badges, provide on campus traffic control, parking enforcement, monitors building systems. Readies and secures helicopter landing area. Escorts medical personnel to patient location. Provides support for patient transport. Provides safety escorts and assistance for staff, visitors and patients as requested. Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Perform fire drills as required. May have to work other shifts, as necessary. Adheres to and exhibits our Luminis Health RISE values committing to a culture of Respect, Inclusion, Service, and Excellence. Attend staff meetings and complete mandatory in-services, requirements, and competency evaluations on time. Understands regulatory requirements regarding compliance and all other laws and regulations that apply to the organizational operations (e.g., Code of Conduct) and how these regulations apply to the individual's role/ department/ unit. Proactive in addressing compliance issues; reporting through appropriate channels such as supervisor, chain of command and Ethics Point. Completes mandatory introductory and ongoing training within the specified timeframes. Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs). Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff, and the broader health care community. Educational/Experience Requirements: High school diploma or equivalent required; however, candidates without a diploma or equivalent may substitute one additional year of verified security experience. At least one (1) year of Health care Safety and Security experience preferred. Must pass a criminal records background check prior to employment. Possess strong verbal, interpersonal communications skills and excellent customer service. Successfully complete Conflict Management training and demonstrate the ability to non-escalate, de-escalate and ensure safe physical stabilization tactics within six (6) months. License/Certifications: IAHSS Basic Officer Certification preferred, required for any promotion. Must possess and maintain a valid Maryland driver’s license or valid license from the state in which the employee resides with no more than two (2) Points on current driving record. There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens. Physical Demands – Heavy Exerting more than 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary. Luminis Health Benefits Overview: Medical, Dental, and Vision Insurance. Retirement Plan w/employer contribution. Paid Time Off. Employee Tuition Assistance Benefits. Employee Referral Bonus Program Employer Paid Holidays, Disability, and Life/AD&D for full-time employees Wellness Programs/Employee Assistance Programs and more The pay transparency ranges represent the low and the high end of Luminis Health’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills in relation to the job requirements, work experience, market conditions, education/training, and other qualifications. Luminis Health offers a total rewards package that supports our employees’ health, life, career, and retirement. Pay Range $20 — $25 USD Luminis Health Benefits Overview: •    Medical, Dental, and Vision Insurance •    Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year) •    Paid Time Off •    Tuition Assistance Benefits •    Employee Referral Bonus Program •    Paid Holidays, Disability, and Life/AD&D for full-time employees •    Wellness Programs •    Employee Assistance Programs and more *Benefit offerings based on employment status Opt-in for text notifications! Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone. To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.

Location: Annapolis, MD To provide personal and asset protection for patients, visitors, and employees throughout the Medical Center facility, and to prevent any potentially hazardous conditions through continuous monitoring of all areas. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Maintains personal and asset security by conducting complete and through hazard surveillance rounds with strong emphasis on protecting patients, staff, and hospital property. Monitor radio communication, telephone, and written notes for daily information; uses various methods of communication to include electronic and manual. When stationed in the Control Center responsible for the continuous monitoring of the CCTV for unwarranted actions and maintain the written/computer logs and email correspondence as per established policy. Responds timely to all emergency calls throughout the facility following established guidelines. Respond quickly, calmly, and effectively in emergency situations, including assisting with patient restraints as needed. Manage emergency situations and ensure execution of disaster plans; notify appropriate leadership of emergency situations. Conducts preliminary investigation into thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents. Keeps supervisor informed at all times. Prepares and submits written reports, investigations, and daily events in a complete, timely and accurate manner. Logs all responses and incidents. Conducts various levels of personal safety screening for weapons, contraband and any other unauthorized items permitted in the facility using different forms of manual and electronic screening devices to ensure a safe environment of care to heal, work and learn. Participates in crisis intervention with staff, patients, visitors, and others, to restore and maintain order as quickly and safely as possible by applying the knowledge of growth and development across the life span to the care of patients. Provides staff education on safety topics and trains new Officers in all department policies and procedures. Performs regular patrols of assigned areas on main campus and its satellite office buildings and regularly inspects designated facilities, fire extinguishers, helipads, alarm systems, close circuit cameras, and other security equipment as required; address and/or report any concerns and or issues. Maintains accountability for valuables/property and other forms of evidence, ensures safekeeping, and maintains documentation. Assists with keys, verify and issue contractor badges, provide on campus traffic control, parking enforcement, monitors building systems. Readies and secures helicopter landing area. Escorts medical personnel to patient location. Provides support for patient transport. Provides safety escorts and assistance for staff, visitors and patients as requested. Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Perform fire drills as required. May have to work other shifts, as necessary. Adheres to and exhibits our Luminis Health RISE values committing to a culture of Respect, Inclusion, Service, and Excellence. Attend staff meetings and complete mandatory in-services, requirements, and competency evaluations on time. Understands regulatory requirements regarding compliance and all other laws and regulations that apply to the organizational operations (e.g., Code of Conduct) and how these regulations apply to the individual's role/ department/ unit. Proactive in addressing compliance issues; reporting through appropriate channels such as supervisor, chain of command and Ethics Point. Completes mandatory introductory and ongoing training within the specified timeframes. Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs). Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff, and the broader health care community. Educational/Experience Requirements: High school diploma or equivalent required; however, candidates without a diploma or equivalent may substitute one additional year of verified security experience. At least one (1) year of Health care Safety and Security experience preferred. Must pass a criminal records background check prior to employment. Possess strong verbal, interpersonal communications skills and excellent customer service. Successfully complete Conflict Management training and demonstrate the ability to non-escalate, de-escalate and ensure safe physical stabilization tactics within six (6) months. License/Certifications: IAHSS Basic Officer Certification preferred, required for any promotion. Must possess and maintain a valid Maryland driver’s license or valid license from the state in which the employee resides with no more than two (2) Points on current driving record. There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens. Physical Demands – Heavy Exerting more than 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary. Luminis Health Benefits Overview: Medical, Dental, and Vision Insurance. Retirement Plan w/employer contribution. Paid Time Off. Employee Tuition Assistance Benefits. Employee Referral Bonus Program Employer Paid Holidays, Disability, and Life/AD&D for full-time employees Wellness Programs/Employee Assistance Programs and more The pay transparency ranges represent the low and the high end of Luminis Health’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills in relation to the job requirements, work experience, market conditions, education/training, and other qualifications. Luminis Health offers a total rewards package that supports our employees’ health, life, career, and retirement. Pay Range $20 — $25 USD Luminis Health Benefits Overview: •    Medical, Dental, and Vision Insurance •    Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year) •    Paid Time Off •    Tuition Assistance Benefits •    Employee Referral Bonus Program •    Paid Holidays, Disability, and Life/AD&D for full-time employees •    Wellness Programs •    Employee Assistance Programs and more *Benefit offerings based on employment status Opt-in for text notifications! Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone. To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.

Location: US - Headquarters - Maryland - Columbia Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc Your Role: In this role, you’ll help evaluate, implement and maintain Tenable’s cybersecurity systems. You’ll work alongside Security Engineers, Analysts and the Digital Solutions Department to protect the confidentiality, integrity and availability of Tenable’s assets. Your Opportunity: Help evaluate, deploy and improve security solutions across on-premise, cloud and SaaS environments Identify opportunities to improve the resiliency and quality of security systems and applications Support maintenance of security tooling and appliances Assist in identifying and remediating threats and risks reported by Security Analysts, assessments or third parties Participate in security reviews of SaaS, on-premise, and AI-enabled products (including LLM integrations, MCP servers and agentic tools), with guidance from senior engineers Help apply baseline AI security controls: least-privilege access, no static credentials, scoped tokens, logging/auditing of agent activity, and data handling guardrails Support detection and monitoring use cases for AI and agentic workloads Document projects and write Standard Operating Procedures Build strong working relationships across the team and with partner groups Manage your time and responsibilities, set accurate expectations and meet deadlines Provide infrequent, as-needed off-hours support Other duties as assigned What You’ll Need: Working knowledge of securing Windows, Linux, mobile devices and cloud (IaaS) environments Familiarity with security architecture and review methodologies (e.g., threat modeling, STRIDE) Foundational understanding of network security (IDS/IPS, web proxies, traffic analysis) and the TCP/IP stack and common protocols (DNS, SMTP, DHCP) Familiarity with authentication and access concepts: SSH, LDAP, SSO/OAuth/OIDC, RBAC, MFA Understanding of Zero Trust and cloud security principles Hands-on experience with 2 or more of: EDR/antivirus, SIEM/log correlation, CASB, web proxies, PAM, MDM, DLP, email security/DMARC Basic understanding of AI/LLM security risks (prompt injection, data leakage, excessive agent permissions, supply chain risk) and curiosity about MCP and agentic architectures Scripting or automation ability (Python, Bash or PowerShell) is a plus BA/BS in Computer Science, IT or a related field, SANS training, or equivalent experience 3-5 years of Information Security experience; some cloud experience preferred Security+, GIAC, AWS security or similar certifications are a plus Self-motivated, with a passion for cybersecurity and a willingness to innovate Able to work effectively in an agile environment, with growing independence Hybrid/on-site at our Columbia, MD headquarters #LI-Hybrid #LI-MS1 This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs. US Pay Range $102,500 — $136,500 USD We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.  If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance. Tenable Data Consent Statement Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you: General Applicant Privacy Notice California Applicant Privacy Notice EU/EEA/UK Applicant Privacy Notice

Location: Pennsylvania; Massachusetts; Maryland; Connecticut; New Jersey; Delaware; Rhode Island Workplace: remote Provectus is an AI consultancy founded in 2010 and led by its founders. As an AWS Premier Partner and an Anthropic Preferred Partner, we help Financial Services & Insurance and Healthcare & Life Sciences companies design, build, and operate production AI systems. With offices across North America, LATAM, and EMEA, we work with clients worldwide. We are hiring an Account Executive to turn incoming enterprise leads into signed consulting engagements. Clients buy multi-month consulting engagements. You won't build pipeline from scratch. Anthropic and AWS share qualified enterprise leads with us. Your job has four parts: Qualify those leads quickly. Run discovery with buyers at banks, insurers and life sciences companies. Scope the work with our architects. Close. What you'll do: Pick up new leads as they arrive, decide which to pursue, and be able to explain why. Run discovery calls with business and technology leaders. Map their process, data, regulatory constraints, budget and decision path. Work with delivery leads and architects to scope proposals and SOWs that we can deliver. You are selling consulting engagements, not software licenses. Negotiate and close to a signed SOW, with the Chief Commercial Officer joining larger deals. Run the full sales cycle: discovery, solution scoping, proposal, negotiation, close. Translate Anthropic's product roadmap and partnership incentives into the client propositions. Keep Anthropic and AWS partner reps informed on the leads they share, and take part in joint pipeline reviews. Keep the CRM current and forecast your deals accurately. Bring buyer objections and patterns from each industry back to leadership and marketing. Travel for client meetings, up to 30% of your time. What You Need: 2+ years in a client-facing commercial role in a consulting or IT services firm where you closed deals yourself, such as account executive, account manager, or consultant who owned client sales. Be ready to share the specifics: what you closed, at what size, and how long each deal took. OR experience with banks, insurers, or pharma/biotech companies in one of these roles: selling services or technology to them (including smaller deals you closed yourself or larger deals where you supported the lead); working on client projects at a consulting firm, including proposals or scoping; or working inside one of these companies on projects where you helped evaluate and select outside vendors. Working knowledge of Financial Services (banking, insurance, capital markets) or Life Sciences (pharma, biotech). You have worked in the industry or sold into it, and you can discuss a buyer's process and regulatory constraints in their terms. Experience selling services engagements or complex B2B deals with several stakeholders. Clear written and spoken communication with director-, VP- and C-level buyers. Comfort handling a steady volume of leads and choosing where to spend your time. Strong plus: Experience selling AI/ML, data or cloud services. Experience working partner-referred leads from Anthropic, AWS, GCP or Azure. Why this role is worth your time: Leads arrive every day, so your time goes into closing rather than prospecting. You learn enterprise AI consulting sales in two regulated industries. You close with support: our architects scope the work with you, and the Chief Commercial Officer joins larger negotiations. The delivery team can execute what you sell: 350+ people, 150+ certified architects, and 100+ customers in production. Work at the intersection of two AI partnerships: Anthropic and AWS. High-impact role with direct visibility to leadership. Compensation and benefits: Base $90–120K + commission, OTE range $140–170K. The salary range is determined through interviews and a review of the education, experience, knowledge, skills, and abilities of the applicant, and alignment with market data. B2B contract model or full-time model. Unlimited vacation policy. Generous health, vision, and dental insurance, and life insurance. 401(k) matching plan. Our process: A 30/45-minute call with our recruiter. An interview with the AE about a deal you closed. An interview with the Chief Commercial Officer. An interview with the CEO.

Location: US - Headquarters - Maryland - Columbia Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc Your Role: The Senior Manager, Technical Excellence & Escalations leads the two teams that sit between Technical Support and the rest of the business: the global Technical Excellence team, staffed by our Technical Leads, and the global Escalations Engineering team. Both produce Tenable's earliest and clearest signal about product supportability and customer risk. Both have historically produced that signal faster than the organization could act on it. This role exists to close that gap. This is not a queue-management job. The Senior Manager is accountable for two outcomes: turning Technical Lead expertise and escalation findings into tracked change with Product and Engineering, and running one escalations practice that behaves identically in AMER, EMEA, and APJ. The role sits within Operations & Scale and works in close partnership with the Sr. Director, who sets overall strategy and carries the executive narrative. The Senior Manager owns the operating model, the day-to-day practice, and the working-level relationships with Product and Engineering that make change actually happen. They lead senior individual contributors who are already force multipliers — which makes this a job about influence and orchestration, not direction. Who You Are An orchestrator, not a bottleneck. You create the conditions for senior experts to influence the organization instead of routing their work through yourself. Technically credible. You have the depth to earn respect from Principal-level engineers and to challenge an Engineering assessment that doesn't hold up. A clear communicator under pressure. You can hold a room containing both a frustrated customer and an Engineering lead, and translate technical detail into business consequence. A systems thinker. You are drawn to the pattern behind the escalation. You would rather fix the class of problem than win the individual case. Comfortable influencing without authority. Much of what this role must accomplish depends on teams you don't own. Effective remotely. You build trust and hold a team together without relying on being in the room, and you communicate in writing well enough that distance isn't a handicap. A developer of senior talent. You are energized by growing people who are already very good, and you give direct feedback. Your Opportunity: Technical Excellence Team Run the operating model and product coverage plan for the global Technical Excellence team — every strategic product has clear lead ownership, defined authority, and no coverage gaps across theaters. Set the team's working agenda: what leads work on, what they own, and how their time splits between reactive escalation support and proactive supportability work. Turn Technical Lead findings — defect patterns, supportability gaps, documentation failures, recurring friction — into one prioritized, evidence-backed agenda, not a stream of individual product complaints. Position Technical Leads as credible partners in Product and Engineering forums, with the data, framing, and support they need to influence rather than escalate. Contribute to the Technical Lead career path with the Education & Enablement Manager, and apply it consistently — progression from Technical Lead through Senior and Principal, and the competencies that separate each grade. Global Escalations Practice Own the global escalations practice day to day: process design, entry and exit criteria, severity definitions, roles, communication standards, and adherence. Drive it to a single global standard. One model, consistently applied and measured across all theaters, with regional variance only where legally or operationally required. Operate and enforce the working agreement with Product Engineering — SLA adherence for escalated defects, prioritization criteria, update cadence, and follow-through on resolution commitments. Escalate structural breakdowns to the Sr. Director. Own the quality of post-escalation output. Every RCA and post-incident report produces a tracked action, not a filed document. Build the prevention agenda: analyze root cause patterns and drive the upstream product, process, tooling, or enablement changes that reduce escalation volume and re-escalation rate. Act as the Technical Support point of contact for high-severity customer situations — providing assurance and coordination without displacing the assigned Escalations Engineer. Driving Change Across the Organization Represent Technical Support in roadmap, release readiness, and quality forums at the Product Management and Engineering Manager level, making the supportability and escalation-risk case with data. Run the working-level feedback loop into Product and Engineering: defined cadence, shared prioritization, visible tracking from support signal to shipped change. Assemble the evidence behind supportability investment — ticket volume, escalation cost, re-escalation overhead — and partner with the Sr. Director to convert it into a business case that earns engineering capacity. Partner with Engineering on release quality gates so Technical Support has meaningful input before GA, not remediation duty after it. Represent both teams in cross-functional work with Customer Success, Sales Engineering, and Professional Services where escalation or account risk is in scope. Produce the regular supportability and escalation readout for the Sr. Director: narrative, trend, and recommendation — not raw metrics. Present directly to senior leadership as requested. Work with the Operations Manager to instrument escalation and Technical Lead activity in TSO reporting, so the teams' signal is visible without manual pulls. Leadership & People Development Lead and develop a senior, highly autonomous, globally distributed team, including the Principal Technical Lead as a technical partner and strategic extension of the function. Operate as a player-coach: hold the operating cadence and coach the team, and step personally into a live critical escalation or a difficult Engineering conversation when it matters. Build succession depth in both teams and eliminate single-person dependency on strategic products and accounts. Partner with the Education & Enablement Manager — a peer in the same function — to close skill gaps in both populations and feed field learnings into broader Technical Support enablement and certification. Set goals, performance expectations, and measurement for both teams in line with global Technical Support objectives. Drive AI adoption within Technical Lead and Escalations workflows under the Support AI governance framework, acting as the proving ground for capability the wider TSO will inherit. What You'll Need: 8+ years in Technical Support, Escalation Management, or customer-facing engineering in enterprise software, with recent focus on security or vulnerability management. 3+ years managing technical teams — ideally senior individual contributors, technical leads, or escalation engineers. Experience managing remote and globally distributed teams strongly preferred. Hands-on experience running an escalation practice or program, including process design and cross-functional coordination. Demonstrated ability to influence product and engineering priorities using support and escalation data. Experience operating within Support–Engineering agreements, including SLA adherence for defect resolution. Comfort with support metrics and the analysis behind them — escalation volume, re-escalation rate, time-to-resolution, ticket volume reduction — and the ability to build the evidence case for investment. Strong understanding of Tenable's product portfolio and security best practices, or the demonstrated ability to reach it quickly. Technical foundation across networking, authentication, operating systems, and cloud (AWS/Azure/GCP) sufficient to lead technical discussions credibly. Excellent written and verbal communication; comfortable with senior stakeholders and with customers at any level. Bachelor's degree in Computer Science, Information Systems, or equivalent experience. Able to work in a hybrid/on-site capacity at our office in Columbia MD. Available to provide leadership coverage for critical escalations outside standard business hours as needed, and to work across AMER, EMEA, and APJ time zones to support globally distributed teams. Occasional travel as required for team, customer, and cross-functional engagements. Flexibility to perform other duties as deemed necessary by management. And Ideally: Cybersecurity or adjacent enterprise security SaaS experience. Prior time as a Technical Lead, Principal Engineer, or Escalations Engineer — credibility earned in the seat. Product Management or program management exposure. Familiarity with AI-assisted support workflows and their governance. Experience supporting FedRAMP or other regulated environments. #LI-Hybrid #LI-MM1 This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs. US Pay Range $130,000 — $173,333.33 USD We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.  If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance. Tenable Data Consent Statement Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you: General Applicant Privacy Notice California Applicant Privacy Notice EU/EEA/UK Applicant Privacy Notice

Location: Annapolis, MD Position Objective: The Case Manager works under the direction of the clinical director of care management, providing coordination of care for patients at Luminis Health to support safe, seamless, timely transitions across the continuum.  Utilizing a collaborative process, will identify (using quantitative and qualitative methods), assess, plan, implement and evaluate the options and services required to meet an individual’s health and health related needs, including social- determinants that affect ones’ overall wellbeing. Promotes the right resources, at the right time and at the right level of care and is responsible for engaging and supporting patients that are in need of care management services; is able to determine, using evidence based guidelines, the correct initial and ongoing level of care for patients and is able to submit appropriate denial review for Medicare, Medicaid and commercial insurers. Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Identifies and prioritizes patient in need of care management services, using a holistic approach inclusive of biopsychosocial, functional, cultural, spiritual, and financial factors; uses a multi discoplinary approach to assess/plan for care needs. 2. Identifies and implements strategies such as motivational interviewing to promote patient engagement, self-care, treatment adherence, and optimal levels of health and well-being. 3.  Utilizes evidenced based guidelines (such as InterQual or other agreed upon evidenced based guidelines) to promote quality care, decrease variation and mitigate waste. Verifies appropriate level of care; enters clinical review and authorized days in Epic; documents actions to avoid denied days; refers cases to Physcian Advisor as appropriate. 4. Manages observation stay patients assertively and ensures timely testing,  treatment and conversion to inpatient status or discharge. 5. Develops and coordinates transition plans for patients transitioned to home with home health, community care coordination program, Hospice or Palliative care, home infusion and routine sub-acute and skilled post-acute providers; completes all necessary documentation and necessary handovers.  Involves and prepares patients and families for transition from the ED, Peds, Clatanoff or Observation unit as indicated. 6. Maintains clear and concise documentation in each patient record to reflect physical and functional limitations, psychosocial characteristics, educational needs of patient & family, family/social support systems, financial, economic, and transition needs. Initiates referrals to disciplines as indicated. 7. Participates in nursing unit and department clinical outcome projects as well as process improvement initiatives of care management. 8. Identifies potential or current patient situations which require referral to other members of the health care team such as infection control, risk management, or quality management.  Assures plan of care is adjusted as appropriate and that follow-up occurs.  Keep leadership abreast of potential issues. 9. Utilizes all risk and predictive analytic tools such as the readmission risk tool.  Applies tailored interventions to mitigate potential barriers or risk, prolonged unnecessary hospitalization and readmission prevention. 10. Maintains compliance with all regulatory standards (CMS, commercial insurers etc) Educational/Experience Requirements: BSN or ADN with equivalent experience.  BSN must be achieved within 5 years of start date in the role Three years of experience in a clinical setting, ambulatory or post-acute. Care coordination experience preferred. Licensure/Certification: Current  licensure as a registered nurse by the Maryland Board of Nursing. Working Conditions, Equipment, Physical Demands: There is reasonable expectation that employees in this position will be exposed to blood-borne pathogens. Physical Demands -  Medium work The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. The above job description is an overview of the functions and requirements for this position.  This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary. Pay Range $35 — $50 USD Luminis Health Benefits Overview: •    Medical, Dental, and Vision Insurance •    Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year) •    Paid Time Off •    Tuition Assistance Benefits •    Employee Referral Bonus Program •    Paid Holidays, Disability, and Life/AD&D for full-time employees •    Wellness Programs •    Employee Assistance Programs and more *Benefit offerings based on employment status Opt-in for text notifications! Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone. To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Staff, Technical Account Manager. About the job This position is needed to be the designated technical support engineering contact for our strategic customers.  As a designated TAM you will be supporting customers during Eastern hours (9am to 6pm ET) and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis. Responsibilities In this role, you’ll: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams. Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences. Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs. Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 6 to 10+ years of relevant experience Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions. Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries. Have an inquisitive mind to understand how things work Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures. Excellence in task prioritization and evaluation of situational urgency. Interest in utilizing customer feedback to identify and drive improvements in our products. Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need. Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience. Experience in managing dedicated customer accounts. Desired: Understanding of Telecoms and VOIP including WebRTC and SIP. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : 116,960.00 - 146,200.00. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): 123,760.00 - 154,700.00. Based in the San Francisco Bay area, California: 137,520.00 - 171,900.00. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location Application deadline information Applications for this role are intended to be accepted until Nov 20th , but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Software Engineer, (L3) Email About the job This position is a critical engineering role within Twilio SendGrid, requiring a hands-on engineer capable of developing, deploying, and managing highly available, massive-scale distributed systems. Our systems regularly process more than 12 billion emails during peak events like Black Friday, and our throughput requirements continue to scale rapidly. As an L3 engineer, you will act as a key driver of execution within our core services. You will be heavily involved in modernizing our backend systems, optimizing our extensive Go-based microservices, and contributing to the design and reliability of our dual-cloud infrastructure span across Amazon Web Services (AWS) and Microsoft Azure. Responsibilities In this role, you’ll: WEAR THE CUSTOMER’S SHOES: Architect and ship reliable, high-velocity features that handle critical traffic with low end-to-end latency. Partner closely with product management and technical leadership to break down complex system requirements into manageable, iterative milestones. BE AN OWNER (CODE QUALITY): Drive rigorous code reviews and push for maintainable patterns in our Go codebase, ensuring high testing standards (unit, integration, and component testing) are executed across the team. BE AN OWNER (INFRASTRUCTURE & OBSERVABILITY): Manage and enhance cloud configurations across AWS and Azure environments utilizing Infrastructure as Code (Terraform). Ensure deep observability coverage by standardizing metrics, alerts, and distributed tracing across core data pipelines. CHAMPION ENGINEERING HEALTH: Advocate for a clean architectural foundation. Proactively identify technical debt, system bottlenecks, and single points of failure (SPOF), balancing feature delivery with critical platform refactoring. MENTOR AND LEAD: Foster a collaborative environment by mentoring junior engineers, leading technical sprint planning, and sharing expertise across distributed engineering nodes. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Experience: 4+ years of professional software engineering experience building and operating resilient backend services at scale. Modern Development Workflow: Practical experience leveraging AI-assisted development tools (such as Claude Code) to accelerate code generation, automate testing, and streamline debugging workflows. Language Proficiency: Strong, hands-on production experience writing clean, idiomatic, and highly concurrent Go (Golang), Java or Python . Cloud Infrastructure: Solid experience deploying and managing production workloads in cloud environments—ideally with deep exposure to AWS core services (such as EC2, S3, Aurora, or DynamoDB) AND Microsoft Azure equivalents (such as Virtual Machines, Blob Storage, Azure SQL, or Cosmos DB). Infrastructure as Code: Proficiency with Terraform for provision-level automation and maintaining environment parity. Distributed Systems: Strong theoretical and practical understanding of distributed datastores, caching layers, and asynchronous event streaming (e.g., Kafka or similar queuing ecosystems). Systems Mindset: Strong foundational background in computer science fundamentals, data structures, and building self-healing cloud architectures. Desired: Prior experience managing high-throughput applications running inside containerized infrastructure ( Docker, Kubernetes ). Familiarity with database migration pathways (e.g., transitioning traditional on-prem/relational datastores to managed instances like AWS Aurora ). Experience implementing OpenTelemetry or distributed tracing systems across decoupled microservice platforms. Direct experience handling constraints related to network topology, proxy layers, or mail transfer agent (MTA) protocols. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - $173,400 Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600 Based in the San Francisco Bay area, California: $163,100 - $203,900. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 12/31/2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Sales Development Representative. About the job This position is needed to grow and develop the pipeline for Twilio’s New Business and Strategic Sales teams. The Sales Development organization is a strategic component of Twilio’s overall go-to-market strategy. As a team, we collaborate daily, push each other to do the best work of our lives, and bring an unparalleled level of energy and drive to our jobs. We’re looking for people who have a growth-oriented mindset and want to build their careers within Twilio. If this role excites you but you think you don’t check every box, we still encourage you to apply — we’re already looking forward to meeting you. Responsibilities In this role, you’ll: Break into new companies and markets using a multi-channel, value-based approach focused on building relationships and driving awareness of Twilio’s platform. Receive all the necessary training and insights to confidently begin contacting prospects through Twilio’s SDR onboarding experience. Achieve and exceed monthly goals for generating new business opportunities to fuel the sales pipeline. Become a master of Salesforce, Outreach, Sales Navigator, and other tools essential for efficient workflows. Research accounts to determine how Twilio’s solutions can provide value, then execute outbound dials, personalized emails, and social selling. Work in partnership with Account Executives to develop account strategies, territory plans, and successfully generate new business opportunities. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Growth-oriented and ready to build toward future leadership or customer-facing roles Goal-oriented and biased toward action (our quota is the floor, not the ceiling!) Excited to go above and beyond to delight prospects through creative, strategic, highly personalized outreach Comfortable with change and energized by a fast-moving environment Enjoy variety and creativity in your day-to-day workflow Have a demonstrated ability to navigate challenges with resilience Embrace responsibility and enjoy partnering with Account Executives as part of a team Desired: 1+ year of customer-facing experience (but not required!) Location This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Minnesota or Vermont : $25.75/hour - $32.19/hour. Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $27.18/hour- $33.98/hour. Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $28.62/hour - $35-77/hour. This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role will be accepted on an ongoing basis. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Digital Sales Representative - Expansion. About the job This position is needed to lead relationships within our Self Service customer base and Communications platform customers who consume our messaging, voice and email services. As our new Digital Sales Representative, you will be responsible for net new customer activations, transactional and solution selling, and closing deals within our Self Service account base. Responsibilities In this role, you’ll: Manage and expand customer accounts within the Self Service segment. Own a book of business with the goal of protecting revenue and driving upsell and cross-sells Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results. Work cross-functionally with representatives from product, finance, support, and services teams to execute renewals and drive DBNE Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager. Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn Work closely with marketing teams to align on messaging and campaigns. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 2 years closing experience or 1+ years closing experience at a SaaS or CPaas company, with a record of top performance Demonstrated track record of managing business forecasts and financial models. Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships. Analytical account development strategy based on using data to find opportunities and prove value. Entrepreneurial mindset with appetite to define processes and build programs. Record of delivering revenue and gross profit results Excellent verbal and written communication skills. Location This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Minnesota or Vermont: $35.34/hr - $44.14/hr. Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the Francisco Bay Area): $37.31/hr - $46.59/hr. Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $39.24/hr - $49.04/hr. This role is eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role will be accepted on an ongoing basis. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Principal Manager, Procurement Enablement & Contingent Workforce About the job Twilio is growing rapidly and seeking a Principal Manager, Procurement Enablement & Contingent Workforce to drive Procurement and contingent workforce process transformation. This high visibility role will transform our processes from manual entries to simplified agentic enabled processes. This role will take a long term vision to ensure we’re building our next generation of scalable processes as Twilio’s growth accelerates. Additionally, this role will be responsible for Procurement related systems, Procurement Compliance, and driving cross functional collaboration between multiple S2P teams. Responsibilities In this role, you’ll: Lead a team of 4 Procurement Enablement and Contingent Workforce (ITV) program managers who will work on Procurement and Contingent Workforce process governance, support, enablement, process improvement, and redesign. Manage all Procurement related systems and enhancements including Oracle P2P, Ironclad CLM, Pursuit RFP, Airtable Savings Tracker, and AI tools. Deliver on Procurement intake transformation including Agentic Intake Orchestration by designing and deploying next-generation, AI-driven conversational and autonomous agentic intake systems that replaces static forms. Drive Agentic in-take process to be fully comprehensive through multiple system integrations with ability to provide a guided buying experience, provide real time status updates, and provide renewal notifications and actions to both sourcing and business owners. Redesign the end to end Contingent Workforce process to provide hiring managers a simpler and faster hiring journey for Contingent Workers that reduces hand offs between the Procurement and Contingent Workforce program team. Oversee the Contingent Workforce program and governance including managing the VMS and its global expansion. Develop the global Contingent Workforce supply chain through identifying and driving a cohesive supply chain strategy and enabling hiring managers to find Contingent Workforce talent globally. Lead other S2P process enhancements and be the glue that drives cross functional collaboration between AP, Accounting, Security, Privacy, Audit, IT, and other functions. Responsible for driving Procurement Policy simplifications and enhancements. Lead cross functional training and enablement for hiring managers globally and also for all Procurement stakeholders. Track and manage preferred supplier list; identify then partner with sourcing on areas to increase preferred supplier usage. Lead development of an external supplier landing page that highlights supplier FAQ, how to navigate supplier portal, an invoice lookup tool, Twilio code of conduct, Sustainability expectations etc. Partner with Twilio sustainability team to lead on reporting of supplier GHG emissions. Drive simplification of our POC and NDA processes into a centralized agentic workflow. Partner with Procurement Legal to ensure contracting requirements and proper positioning of paper are built into any new or redesigned process — including agentic intake, guided buying, and POC/NDA workflows — so process speed doesn’t come at the cost of downstream legal or compliance rework. Partner with the Procurement Operations and Compliance team to implement an automated KYS screening for both vendors and carriers globally. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 12+ years of experience of managing procurement systems, S2P processes, and ITV/contingent workforce programs. Familiarity or participation in an ERP redesign with advance knowledge of Oracle Cloud Procurement. Strong understanding or experience in implementing Procurement agentic solutions that result in simpler and leaner processes. Familiarity or participation in an Contingent Workforce redesign with knowledge of Beeline or other VMS systems. Track record of successful cross-functional leadership, collaboration, and relationship building. Knowledgeable in requirements gathering, analysis, design and implementation methodologies Pragmatic and collaborative, able to work independently to ensure execution and on time delivery of programs to achieve objectives in procurement efficiency taking into consideration upstream/downstream partner processes, systems, security standards and compliance requirements. Solid understanding of contracting fundamentals and how contracting fits within the S2P process, with the ability to design or redesign intake, policy, and workflow changes that preserve proper contracting positioning rather than treating it as an afterthought. Tech savvy change agent who understands procurement and finance vendor landscape, tool capabilities/gaps and possible solutions. Knowledge of Netsuite, Coupa, or Oracle Cloud is strongly advantageous. Strong ability to manage multiple projects concurrently with sound business acumen. Excellent communication skills, able to communicate clearly and succinctly in writing, presentations and verbally to multiple levels within the organization. Strong project management skills (certifications a plus), the ability to track and manage complex processes, and a desire to lead teams and projects Bachelor's Degree or equivalent experience Desired: Experience in the Technology industry and operating within hyper-growth environments, with a proven ability to build scalable sourcing processes and systems from the ground up. Proven track record of cultivating collaborative, high-trust partnerships across matrixed internal business units and external vendor ecosystems to drive shared strategic outcomes. Demonstrated experience scaling, structuring, and developing a ITV/Contingent Workforce and procurement Process, and developing process change with Agentic workflows. Lean Six Sigma or similar process improvement experience. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately <10%> travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00-$176,900.00 Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840.00-$187,300.00 Based in the San Francisco Bay area, California: $166,400.00-$208,000.00. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 11/20/26, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Marketing Operations Manager. About the job This position is needed to lead and optimize marketing automation systems, event integrations, conversational marketing channels, and scalable operational workflows. As Marketing Operations Manager, you will drive the evolution of Twilio's marketing and revenue operations infrastructure. You will tackle complex system integration challenges at global scale, leveraging cutting-edge AI technologies to automate workflows. This role offers the unique opportunity to make a high-impact contribution by transforming how we connect with customers, empowering you to Own the Outcome of your career growth as you shape our future marketing technology stack. Responsibilities In this role, you’ll: Manage Qualified live chat routing workflows, lead distribution rules, and continuous UX enhancements to maximize conversion rates. Analyze complex business requirements to design and deploy scalable automated workflows across CRM and marketing automation platforms. Manage end-to-end system integrations, including event and webinar platforms like CVENT and BigMarker. Integrate AI capabilities into marketing operations workflow designs to streamline core processes. Diagnose and resolve system, workflow, and data synchronization issues across the broader marketing technology stack efficiently. Collaborate with cross-functional teams across Marketing, Sales, and Technology to align system architectures with overarching go-to-market strategies. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Bachelor’s degree in a related field. 5+ years of hands-on experience in Marketing Operations, Demand Generation, Revenue Operations, or a related field. 3+ years of proven expertise with CRM and marketing automation platforms (e.g., Marketo, Salesforce), including a track record of developing scalable programs and optimizing workflows in event/webinar platforms (e.g., CVENT, BigMarker). Demonstrated experience integrating AI into scalable marketing operations workflow designs and streamlining core processes. Strong analytical and problem-solving skills to leverage campaign data for issue identification, alongside clear written and verbal communication skills across Marketing, Sales, and Technology teams in a fast-paced environment. Desired: Experience working in a fast-paced, remote-first global environment. Hands-on experience working with Customer Data Platforms (CDPs) like Twilio Segment, as well as conversational marketing tools such as Qualified or Drift. Certifications in Marketo (e.g., Adobe Certified Professional) or Salesforce (e.g., Administrator). Passion for exploring emerging technologies and applying them to solve business challenges. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $106,320 - $132,900. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $112,560 - $140,700. Based in the San Francisco Bay area, California: $125,040 - $156,300. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until November 30th, 2026 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Distributed; Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin, TX, San Francisco CA, NYC, Denver, OR Remote US About the Role We're looking for a highly capable, hands-on operator to join the Office of the President of Revenue at Cloudflare. This person will work directly with the Revenue Chief of Staff to help run the business, drive executive priorities, and ensure the GTM organization stays aligned and informed. The right person is someone who sees what needs to be done and takes ownership without waiting for direction. They can move between strategy and execution, navigate ambiguity, manage competing priorities, and work effectively with senior leaders across the organization. This is a high-visibility role that requires strong judgment, exceptional follow-through, and the ability to move quickly without sacrificing quality. You'll have a front-row seat to how a global revenue organization operates, with the opportunity to make a meaningful impact across the business. What You'll Do GTM Business Operations & Executive Priorities Partner closely with the Revenue Chief of Staff to drive priorities across the Office of the President of Revenue. Act as an extension of the Revenue Chief of Staff, representing the office in cross-functional meetings and independently driving decisions and follow-through within agreed priorities. Anticipate upcoming needs, identify gaps, and proactively drive work forward. Prepare executive-ready updates, briefing materials, presentations, and communications. Track decisions, commitments, and dependencies, ensuring the right people are accountable and work moves forward. Help manage competing priorities, bringing recommendations and solutions rather than simply escalating problems. GTM Communications & Engagement Own the execution and quality of GTM-wide communications, including the weekly GTM Rollup, leadership updates, and organizational announcements. Work across functions to gather, validate, prioritize, and translate information into clear, actionable communications for the field. Drive planning and execution of GTM leadership engagement programs, including All Hands and Leadership Unplugged, from content development and stakeholder coordination through delivery and follow-up. Partner with executive stakeholders and content owners to ensure messaging is relevant, engaging, and aligned with GTM priorities. Ensure communications are accurate, timely, and appropriate for their intended audiences. Continuously improve how information reaches the field, reducing unnecessary noise while making important updates easier to find and act on. Field Advisory Board (FAB) Program Leadership Own and continuously improve Cloudflare's global Field Advisory Board (FAB) program, ensuring it serves as a meaningful two-way feedback channel between field teams and GTM leadership. Manage the Americas and International boards, including member engagement, quarterly meetings, agendas, executive participation, and follow-through on commitments. Partner with Sales, Product, Enablement, Revenue Operations, and other teams to turn field feedback into actionable recommendations and improvements. Identify recurring themes, challenges, and opportunities from the field, and bring forward insights that help inform GTM priorities and decisions. Strengthen the program's effectiveness by improving how feedback is collected, prioritized, communicated, and acted upon. Ensure FAB members see tangible outcomes from their input, building trust and sustained engagement in the program. Establish clear measures of program impact and regularly assess what's working, what's not, and where the program needs to evolve. Cross-Functional Execution Drive initiatives that span Sales, Revenue Operations, Marketing, Product, Enablement, and other functions. Translate FAB objectives into clear actions, owners, and timelines, and ensure commitments are delivered. Identify risks and dependencies early, recommend solutions, and escalate when necessary. Build strong relationships across the organization and influence outcomes without formal authority. Step into ambiguous or urgent situations and bring structure, clarity, and momentum. Balance the needs of multiple stakeholders while keeping the broader GTM organization's priorities in focus. Operational Excellence & Scale Identify opportunities to simplify processes, eliminate unnecessary work, and improve how the GTM organization operates. Leverage AI, automation, and internal tools to reduce manual effort and improve execution. Create lightweight systems for tracking priorities, decisions, and follow-through. Establish practical quality-control processes to ensure work is accurate and complete before delivery. Continuously improve the quality, consistency, and efficiency of work coming out of the Office of the President of Revenue. What We're Looking For 7+ years of experience in business operations, GTM strategy and operations, executive operations, Chief of Staff support, or similar roles in a fast-paced technology environment. Demonstrated experience working with senior executives and navigating complex, cross-functional organizations. Proven ability to independently own programs or initiatives from planning through execution, including driving stakeholder alignment and measurable outcomes. Exceptional organizational skills and attention to detail, with a track record of managing multiple priorities without losing sight of the details. Strong written and verbal communication skills, including the ability to turn complex information into clear, concise, executive-ready materials. Excellent judgment and the confidence to make recommendations, challenge assumptions, and know when to escalate. A proactive mindset. You don't wait to be told what to do, and you're comfortable taking ownership of problems that don't have obvious answers. Strong execution skills. You follow through, close loops, and take responsibility for outcomes. Comfort with ambiguity, changing priorities, and tight timelines. Experience using AI and automation to improve productivity and operational workflows. A low-ego, collaborative approach and willingness to roll up your sleeves, regardless of the task. What Success Looks Like Within your first six months: You've become a trusted extension of the Revenue Chief of Staff, able to independently represent the office and move work forward. GTM communications and leadership engagement programs run smoothly, with strong quality control and minimal oversight. The Field Advisory Board operates as an effective, trusted feedback mechanism, with strong member engagement, actionable insights, and visible progress against field recommendations. You anticipate needs, identify potential issues, and bring solutions before problems escalate. Cross-functional stakeholders trust you to drive decisions, follow through on commitments, and keep work moving. You've identified and implemented meaningful improvements to how the team operates, including opportunities to use AI and automation. The Revenue Chief of Staff has more capacity to focus on strategic priorities because you're independently managing critical aspects of the business. Who Will Thrive Here You're naturally curious, resourceful, and comfortable figuring things out. You care about doing great work, but you don't need perfect instructions or a perfect process to get started. You can operate at the executive level and still enjoy the details. You know when to ask questions, when to push back, and when to just get something done. You enjoy building relationships, connecting the dots across teams, and finding ways to make things work better. You're comfortable taking the lead, even when you don't have formal authority, and you take ownership of the outcome. Most importantly, you take pride in being someone others can count on. Application Deadline: January 31, 2027 Compensation Compensation may be adjusted depending on work location. For SF, SJ, and Bay Area Metro based hires: Estimated annual salary of $174,000 - $240,000. For Boston, California - Remote, Connecticut - Remote, DC Metro, Massachusetts - Remote, New Jersey - Remote, New York City, NY Metro, Remote - Washington, Washington (Kirkland), and Washington D.C. based hires: Estimated annual salary of $166,000 - $228,000. For Colorado - Remote, Illinois - Remote, Maryland - Remote, Minnesota - Remote, Nevada - Remote, New York - Remote, Rhode Island - Remote, and Vermont - Remote based hires: Estimated annual salary of $143,000 - $197,000. Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employ ees in the United States, and benefits may vary for employees based outside the U.S . Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Account s Commuter Spending Accounts Fe rtility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employ ee Stock P articipation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, i ncluding parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.