Responsibilities: — Provide timely, efficient technical support with prompt responses to customer inquiries. — Troubleshoot and resolve customer issues via phone and other communication channels. — Follow up with customers post-troubleshooting to ensure full product functionality. — Build and maintain an internal knowledge base with useful guides and solutions. — Continuously refine and enhance the customer support process for better efficiency. — Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams. — Participate in customer meetings when needed to troubleshoot and resolve issues directly. Requirements: — 1–3 years of professional experience in a Technical Support, Help Desk, or IT Support role. — Foundational understanding of Microsoft Windows operating systems. — Interest in troubleshooting software and resolving patching issues. — Basic exposure to PowerShell (e.g., reading or running simple scripts). — Familiarity with macOS and/or Linux environments. — Understanding of basic software installation processes (installers, setup steps, configurations). — Experience in customer service, helpdesk, or IT support roles. — Strong communication and problem-solving skills. — Motivation to learn and grow within a technical support role. — Introductory knowledge of Active Directory or Group Policy. Would be a plus: — Exposure to patch management or endpoint management tools. — Basic familiarity with system logs or tools like Windows Event Viewer. — Exposure to Windows Server environments. — Basic understanding of IT security principles. — Ability to identify and troubleshoot failed patch installations. — Familiarity with software deployment and configuration using install switches. — Ability to review and interpret logs and event data. Conditions: — Engaging challenges and opportunities to solve real-world problems. — Continuous professional growth and learning with cutting-edge technologies. — Stable income, flexible working hours, and opportunities for advancement. — Supportive and collaborative team of skilled professionals. — Remote-first culture, offering flexibility and work-life balance.
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