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Location: Dubai Workplace: hybrid We are looking for a growth-minded Product Manager (mid to senior level) to own and optimize our end-to-end Onboarding experience. In this role, you will lead the critical user journey from initial Registration through KYC (Know Your Customer) verification to their first Deposit. Your main focus will be driving growth, removing friction, and converting prospective users into active customers while maintaining regulatory compliance. What You’ll Be Doing Own the Onboarding Lifecycle: Define the strategy, roadmap, and execution for the complete Registration > KYC > First Deposit flow. Optimize Conversion & Reduce Friction: Run funnel analysis and A/B tests to identify drop-off points, streamline user journeys, and maximize user conversion rates. Balance UX with Compliance: Partner closely with Compliance, Risk, and Legal teams to meet regulatory requirements (KYC/AML) without creating unnecessary UX friction. Collaborate Cross-Functionally: Work with Engineering, Design, Data, and Ops to translate business and regulatory requirements into clear PRDs and deliver impactful features. Manage Vendor Integrations: Collaborate with third-party identity verification (IDV) and payment providers to optimize performance, match rates, and approval speeds. Measure & Iterate: Define key performance metrics (e.g., activation rate, time-to-deposit, pass rates) and continuously use data insights to iterate on the product. What You'll Bring 5-8+ years of PM Experience: Proven track record in product management, specifically focusing on user onboarding, activation, identity verification (KYC), or payments in Fintech or Crypto. Growth Mindset: Deeply metrics-driven with a passion for continuous testing, user acquisition, and optimizing conversion funnels. User-Centric & Design-Focused: Demonstrated ability to build frictionless, high-converting digital user experiences. Technical & Data Savvy: Experience working closely with engineering teams, APIs, third-party vendor integrations, and analytics tools. Cross-Functional Collaborator: Excellent communication skills with an ability to align compliance, engineering, and business stakeholders toward a shared vision. Thrives in Fast-Paced Environments: Comfortable with ambiguity, agile delivery practices, and executing 0>1 or 1>N initiatives rapidly.

Location: London Workplace: hybrid We are looking for a growth-minded Product Manager (mid to senior level) to own and optimize our end-to-end Onboarding experience. In this role, you will lead the critical user journey from initial Registration through KYC (Know Your Customer) verification to their first Deposit. Your main focus will be driving growth, removing friction, and converting prospective users into active customers while maintaining regulatory compliance. What You’ll Be Doing Own the Onboarding Lifecycle: Define the strategy, roadmap, and execution for the complete Registration > KYC > First Deposit flow. Optimize Conversion & Reduce Friction: Run funnel analysis and A/B tests to identify drop-off points, streamline user journeys, and maximize user conversion rates. Balance UX with Compliance: Partner closely with Compliance, Risk, and Legal teams to meet regulatory requirements (KYC/AML) without creating unnecessary UX friction. Collaborate Cross-Functionally: Work with Engineering, Design, Data, and Ops to translate business and regulatory requirements into clear PRDs and deliver impactful features. Manage Vendor Integrations: Collaborate with third-party identity verification (IDV) and payment providers to optimize performance, match rates, and approval speeds. Measure & Iterate: Define key performance metrics (e.g., activation rate, time-to-deposit, pass rates) and continuously use data insights to iterate on the product. What You'll Bring 5-8+ years of PM Experience: Proven track record in product management, specifically focusing on user onboarding, activation, identity verification (KYC), or payments in Fintech or Crypto. Growth Mindset: Deeply metrics-driven with a passion for continuous testing, user acquisition, and optimizing conversion funnels. User-Centric & Design-Focused: Demonstrated ability to build frictionless, high-converting digital user experiences. Technical & Data Savvy: Experience working closely with engineering teams, APIs, third-party vendor integrations, and analytics tools. Cross-Functional Collaborator: Excellent communication skills with an ability to align compliance, engineering, and business stakeholders toward a shared vision. Thrives in Fast-Paced Environments: Comfortable with ambiguity, agile delivery practices, and executing 0>1 or 1>N initiatives rapidly.

Задачи: — участие во всем цикле разработки digital-продуктов для международного online-бизнеса, включая подготовку тест-кейсов, автоматизацию тестирования, регрессионное тестирование и проверку готовности функционала к релизу. Требования: — не менее 2 лет коммерческого опыта в QA; — уверенный уровень английского языка не ниже B2; — практический опыт в автоматизации тестирования; — опыт ручного тестирования; — понимание жизненного цикла разработки ПО (SDLC/STLC), регрессионного тестирования, Agile и жизненного цикла дефектов; — опыт создания и поддержки автоматизированных тест-кейсов и скриптов; — самостоятельность, внимательность и умение работать в команде с разработчиками. Условия: — работа в офисе в Пафосе, Кипр; — 7.5-часовой рабочий день; — бонусы за производительность, Provident Fund, до 25 дней отпуска, обучение и другие преимущества; — кандидат должен иметь право на работу на Кипре или подходящий статус для официального трудоустройства.

Задачи: — Проводить встречи с бизнесом и сессии по сбору требований. — Вести дорожную карту и выполнять gap-анализ. — Выявлять риски и причины системных ошибок. — Взаимодействовать с разработчиками и участвовать в Scrum-церемониях. Требования: — Опыт работы системным аналитиком от 2 лет. — Навыки сбора и документирования требований. — Умение моделировать процессы в UML и BPMN. — Опыт построения ER-диаграмм, диаграмм вариантов использования и последовательностей. — Навыки проектирования REST API. — Уверенное владение SQL. — Опыт работы с Agile, Scrum или Kanban. — Знание практик информационной безопасности. — Умение вести документацию и договариваться с заинтересованными сторонами. — Английский язык на уровне не ниже Upper-Intermediate. — Немецкий язык на уровне не ниже Intermediate. Условия: — Работа над крупными международными проектами. — Доступ к базе знаний. — Компенсация сертификаций. — Возможности профессионального роста и менторства.

Location: United States Workplace: remote About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About this role: Lyra Health is looking for a driven, highly motivated GTM Strategy and Operations Manager to join our growing GTM Operations team. This role will drive strategic initiatives, scale operational infrastructure, and optimize processes across our go-to-market organization, with an initial focus on supporting key growth vectors such as channel partnerships. This role requires strong cross-functional leadership, operational rigor, and a deep understanding of both project management and how Lyra’s solutions fit into overall employer and partner market strategies. In this role, you will balance high-priority GTM strategy projects with meticulous attention to detail—ensuring workflows are scalable, aligned with Lyra's systems, and built to support long-term company growth.   The successful candidate will be flexible, determined, and energized by tackling complex operational problems, eliminating manual bottlenecks, and designing repeatable processes. This person will build strong relationships cross-functionally to understand operational priorities, clarify objectives, and drive end-to-end execution. The ideal candidate thinks multiple steps ahead, thrives when navigating ambiguity, easily flexes across different operational initiatives as business priorities evolve, fosters a collaborative team environment, and sets the tone for operational excellence across Lyra. Responsibilities Lead the planning, execution, and scaling of high-priority GTM operational programs from inception to completion, ensuring alignment with overall business objectives. Identify operational bottlenecks and friction points across go-to-market workflows, designing and managing root-cause solutions through to completion. Lead analytical initiatives to evaluate go-to-market performance, program ROI, and opportunities for continuous operational improvement. Own and scale operational frameworks for strategic GTM growth areas, driving operational alignment among cross-functional stakeholders. Partner cross-functionally with Channel and Sales teams to evaluate partner requirements, translate operational nuances, and support smooth handoffs into implementation and post-sales delivery. Develop, manage, and communicate comprehensive project plans, timelines, issue logs, and executive-level progress reports for strategic initiatives. Collaborate with Systems teams to evaluate, test, and implement CRM (Salesforce) and tooling enhancements that improve pipeline tracking and operational visibility. Evaluate, standardize, and refine project management frameworks, operational tools, and documentation to increase organizational velocity and scale. Qualifications Bachelor’s degree in Business, Healthcare Administration, Operations, Project Management, or a related field. 8+ years of demonstrated success in GTM operations, business operations, strategy, or program management in a high-growth environment. Prior work experience in Enterprise B2B Technology or Healthcare is a plus. Proven track record of managing complex cross-functional initiatives, building operational programs from the ground up, and executing against aggressive timelines. Experience designing operational solutions or supporting workflows for enterprise partnerships or channel programs is a plus. Excellent written, verbal, and interpersonal communication skills, with the ability to influence cross-functional leaders and synthesize complex requirements for varied audiences. Proficiency in leveraging technology to track and manage deliverables, including CRM platforms (e.g., Salesforce), project management software (e.g., Asana), and advanced Google Sheets or Excel. Strong analytical, critical-thinking, and problem-solving skills, with a data-driven approach to resolving business and workflow bottlenecks. Demonstrated agility and ability to work autonomously, flex across diverse initiatives, and adapt to shifting business priorities while keeping teams aligned. PMP, Lean Six Sigma, or equivalent project/process management certification is a plus. "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.   By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice." As a full-time GTM Strategy and Operations Manager, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $106,000 to $146,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.   Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:  Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) Lyra for Lyrians; coaching and therapy services Equity in the company through discretionary restricted stock units Competitive time off with pay policies including vacation, sick days, and company holidays Paid parental leave  401K with up to 3% matching Monthly tech allowance We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!   We can’t wait to meet you.

Location: New York, NY or Remote About Us: EvolutionIQ, a part of CCC Intelligent Solutions, is on mission is to deliver state of the art technology that helps insurance claims teams make claims handling more accurate, fair, and efficient, so that more people impacted by injury or illness can continue their lives with dignity and stability. We are currently experiencing massive growth and to accomplish our goals, we are hiring world-class talent who want to help build and scale internally, and transform the insurance space. Our team is our #1 priority, and we have been named one of Inc.’s Best Workplaces 3 years in a row and Built In’s Best Places to work in 2025 and 2026! About You: An ambitious Software Engineer using agentic workflows as a massive lever for engineering velocity. While you use modern AI tools to accelerate code generation, your core strengths lie where LLMs fall short: system architecture, rigorous code quality, security, and complex debugging. You will be in the driver’s seat as we design and deliver the entire systems for our growing line of AI solutions. You thrive on fast, secure, consistent deployments and have a data driven mindset. In this Role You Will: Orchestrate High-Velocity Workflows: Leverage advanced agentic coding tools (e.g., Cursor, multi-agent environments) to dramatically accelerate feature prototyping, code generation, and test coverage. Own the Guardrails & Quality: Act as the ultimate reviewer and architect; define the specifications, establish repo-context guardrails, and review AI-accelerated output for hidden security risks, scale bottlenecks, and architectural alignment. Build Scalable Application and Data Layers: Design, build, and maintain our data pipelines and application to service our hundreds of users. Bridging the Data: Partner closely with product, client services, and data science teams to transform raw pipeline outputs into meaning. Drive Greenfield Engineering: Take complete ownership of designing, building, and launching enterprise-grade applications, moving fluidly between rapid prototyping and bulletproof production systems. Skills Requirements: 2+ years of engineering experience going through the full feature development life cycle: Working with product managers, deciding scope, designing data models and pipeline architectures. Python and SQL Development is a plus Proven fluency in using agentic coding tools like Cursor AI and/or claude Experience designing, building and launching backend architectures that support multi-tenant, multi-user scenarios through pipeline performance and data quality checks Ability to remain agile and move between rapid prototyping and stable production development Ability to write technical design documents, perform code reviews, and maintain state of the art engineering practices You know the critical questions to ask in order to understand a client’s business problem and can show the business impact of your technical solutions through data You have crisp written and verbal communication skills and the ability to effectively correspond between technical and non-technical audiences Excellent collaboration skills and are open to giving and receiving critical feedback across teams You have an eye towards analytics and helping to enable data driven decision making Work-life, Culture & Perks: Compensation: The base salary range is $170-185K, with flexibility depending on a candidate’s background and experience. An annual bonus plan and company equity plan (RSUs) are also included in our compensation package. Well-Being: Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching. Additional family, wellness, and pet benefits. Home & Family: Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers). We offer a flexible schedule for new parents returning to work. Office Life: Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend. Growth & Training: $1,000/year for each employee for professional development, as well opportunities for tuition reimbursement. Sponsorship: We are open to sponsoring candidates currently in the U.S. who need to transfer their active visa. Please check with our Recruiting team if your visa is applicable for transfer. EvolutionIQ appreciates your interest in our company as a place of employment. EvolutionIQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Location: New York, NY or Remote About Us: EvolutionIQ, a part of CCC Intelligent Solutions, is mission is to deliver state of the art technology that helps insurance claims teams make claims handling more accurate, fair, and efficient, so that more people impacted by injury or illness can continue their lives with dignity and stability. We are currently experiencing massive growth and to accomplish our goals, we are hiring world-class talent who want to help build and scale internally, and transform the insurance space. Our team is our #1 priority, and we have been named one of Inc.’s Best Workplaces 3 years in a row and Built In’s Best Places to work in 2025 and 2026! About You: An ambitious Software Engineer who will be in the driver’s seat as we design and deliver the entire customer-facing application layer for our growing line of AI solutions. You thrive on fast, secure, consistent deployments and want to be in the lead thanks to your high degree of ownership and control. Scalability and reliability are hardwired into your DNA. You love defining the standards for a consistent development life cycle. You have used modern AI / agentic tools (Claude, Codex, Cursor, etc) to streamline development efforts. You’re an AI native, and are supercharged by leveraging LLMs and agents to reduce friction in the SDLC, making fast and informed decisions, and solving interesting and complex problems for clients. The Role: As a Senior Software Engineer on Medhub, you will be building a cutting edge claim synthesis tool used by claims professionals to optimize their research, workflows, and surface relevant insights and facts. Our team for this product spans several lines of business, and includes regular cross-functional collaboration with product management, design, data science, and client services. On the Medhub team, you will not only write code, but you will also become a product expert in relevant insurance areas, you will evaluate quality of outputs, and you will have high autonomy to shape the future of the team’s technical system architecture, code quality, security, and more in the effort to build solutions towards our clients’ diverse needs. In this Role You Will: Build a complex multi-tenant enterprise SaaS application to revolutionize application workflows Build and maintain the backend REST server that feeds machine learning data and BI (Business Intelligence) Own the entire lifecycle of designing, building and launching enterprise applications Work in greenfield projects where you have high levels of ownership Work directly with the head of product, the data science team, UX designers, and end users Have a key role and ownership in shaping the future of EvolutionIQ’s products, from technology choices to building the roadmap Provide crucial technical expertise, introduce new best practices to the team, drive consistency across all teams, and help prioritize features to increase our client impact Continue to grow and learn in the engineering space with a focus on business problems that use large-scale structured and unstructured datasets Requirements: Extensive experience going through the full feature development life cycle: Working with product managers, deciding scope, designing a database schema for representing the data 5+ years of engineering experience, an expert in Python Development Strong Systems Design, and Relational Database experience Proven experience using AI / agentic tools to streamline development efforts Minimum 1 year of experience building and deploying products powered by large language models (LLMs) in fast-paced, professional environments Strong skills in evaluating and interpreting LLM outputs and AI model predictions, with a focus on aligning model behavior with real-world business and user outcomes Experience designing, building and launching backend architectures that support multi-tenant, multi-user scenarios Ability to remain agile and move between rapid prototyping and stable production development Ability to write technical design documents, perform code reviews, and maintain state of the art engineering practices You know the critical questions to ask in order to understand a client’s business problem and can show the business impact of your technical solutions Team player who is solutions-oriented and exudes our ambitious, collaborative, and empathetic values You have crisp written and verbal communication skills and the ability to effectively correspond between technical and non-technical audiences A self-starter mindset with an eagerness to solve previously unsolved problems Excellent collaboration skills and are open to giving and receiving critical feedback across teams Work-life, Culture & Perks: Compensation: The base salary range is $190-225K, with flexibility depending on a candidate’s background and experience. An annual bonus plan and company equity plan (RSUs) are also included in our compensation package. Well-Being: Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching. Additional family, wellness, and pet benefits. Home & Family: Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers). We offer a flexible schedule for new parents returning to work. Office Life: Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend. Growth & Training: $1,000/year for each employee for professional development, as well opportunities for tuition reimbursement. Sponsorship: We are open to sponsoring candidates currently in the U.S. who need to transfer their active visa. Please check with our Recruiting team if your visa is applicable for transfer. EvolutionIQ appreciates your interest in our company as a place of employment. EvolutionIQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Location: Orlando, FL, United States Location: Orlando, FL office (not remote) Status: Project-based Pay: $21.00 USD per hour Benefits: Flexible schedule (possible weekends as well) Hours: 8-40 per week Requirement: Fluent reading, writing, understanding, and typing in Traditional Mandarin ( cmn_hant_tw ) Why Join Us? Daily Perks & Occasional Treats: Fully stocked snack bars to keep you powered up every day, plus periodic team lunches and social events on the house. Culture & Connection: Join a friendly, collaborative environment where team members genuinely support one another. Growth & Impact: We invest in our people. We prioritize internal promotions and clear career pathways so you can build a long-term future here. With Productive Playhouse, native Traditional Mandarin speakers can make extra money by working flexible hours! We are seeking a detail-oriented and motivated Traditional Mandarin Transcriber to join our team. In this role, you will be responsible for converting audio and video recordings into written text accurately and efficiently, while maintaining knowledge of client-specific conventions and standards. The ideal candidate will have strong listening skills, excellent grammar, and a keen eye for detail. You can work a minimum of 8 hours per week up to 40 hours maximum per week! Key Responsibilities: Listen to audio recordings and accurately transcribe spoken content into text format, following project-specific guidelines, including formatting, punctuation, and grammar. Perform superior transcription work for all assigned client projects, adhering to client-specific Written Domain Conventions. Maintain continuous knowledge of extensive client-written Doman Conventions and “clean room” policies. Refer to current training materials and guidelines as needed to ensure compliance and quality. Review and proofread transcripts for accuracy and completeness. Report any technical issues or concerns to the appropriate channels promptly. Suggest opportunities for process improvement to enhance efficiency and quality. Manage time effectively to meet established deadlines and maintain high levels of productivity and quality. Handle confidential information with discretion and adhere to all privacy and security guidelines. Participate in other projects and tasks as assigned. Qualifications & Skills: Typing speed of 40 WPM in Traditional Mandarin ( cmn_hant_tw ) or higher is preferred. Exceptional written and verbal communication skills, with strong attention to punctuation, grammar, and spelling. Ability to quickly learn and adapt to client-specific style guides and written domain conventions. Strong research abilities, particularly for verifying the accurate spelling of names, locations, and products. Proficiency with both Mac and PC platforms, Microsoft Office Suite, and Google Workspace. Excellent interpersonal skills with the ability to communicate effectively across all levels of the organization. Strong relationship-building skills, capable of fostering connections across diverse perspectives and methods. Demonstrated ability to consistently meet deadlines and maintain high standards of work. Ability to listen to and handle sensitive information with professionalism and maintain strict confidentiality. Requirements: High school diploma or equivalent, additional training in linguistics, transcription, or related fields is a plus. Must be authorized to work in the United States; the company does not provide any work sponsorship. Minimum age: 18 years or older. Reliable transportation to commute to on-site facilities, as required. Proficiency in reading and typing in the specific language applied for, with the ability to understand a wide range of accents and dialects; candidates will be required to pass a language assessment test. Physical Requirements: Ability to move around the office and other work environments, including standing and walking for extended periods. Ability to remain seated for extended periods while working on a computer, including typing and screen-focused tasks. Ability to bend, reach, and perform tasks that require physical agility within a typical office setting Manual dexterity to operate a keyboard and mouse efficiently. Ability to wear headphones for extended periods while listening to audio content. Capacity to perform repetitive tasks, such as typing, with sustained concentration. About Us: As a global data company, Productive Playhouse “PPH”, is pioneering our approach to language and data services, while incorporating their roots as a production company. Originally creating content to support children's language acquisition, our commitment to excellence, forward-thinking strategies, and world-wide cultural experience has proven key for delivering exceptional service. Originally founded as an educational production company, Productive Playhouse made a mark with our award winning children’s series, which taught fundamental subjects through engaging and effective programming. This early success paved the way for our evolution into a comprehensive data services provider. Since 2011, Productive Playhouse has expanded rapidly to offer an extensive suite of data services. Our current offerings include transcription, translation, linguistic analysis, rating, systems testing, localization, field and studio recording, language skill verification, and specialized data handling with a focus on sensitivity and diversity.  Our commitment to innovation means we continually enhance our service portfolio to meet the evolving needs of our clients. At Productive Playhouse, we are proud of our reputation for addressing complex challenges with agility and delivering premium secure data solutions across diverse environments. Our dynamic team is dedicated to maintaining the highest standards and ensuring exceptional service every time. Disclaimer: All engagements are contingent upon successful completion of a background screening. Productive Playhouse is an equal opportunity organization headquartered in California and committed to diversity and inclusion across our global workforce. We welcome applicants of all backgrounds and abilities, regardless of location or engagement type. For accommodations or inquiries, please contact HR.

Location: Remote, US Role Overview Encoura is seeking a Senior Product Manager to lead the product strategy, roadmap, and business outcomes for our One Stop and Help Desk offerings. These solutions enable colleges and universities to deliver accessible, responsive support to students, faculty, and staff across voice, chat, and digital channels. This role owns the evolution of a differentiated, scalable service experience—combining contact center operations, Amazon Connect (AWS Connect), AI-powered voice and chat assistants, intelligent self-service, and seamless human-agent support. You will translate institutional needs, operational insights, and emerging technology into a prioritized portfolio strategy, aligning engineering, service delivery, client-facing teams, and executive stakeholders around measurable improvements in customer experience, operational performance, and growth. A Day in the Life Own and communicate the One Stop and Help Desk product vision, strategy, multi-quarter roadmap, and prioritized backlog, balancing client needs, competitive differentiation, commercial opportunities, technical investment, and operational efficiency Set product direction for Amazon Connect-based omnichannel experiences, including IVR, intelligent routing, queue management, agent desktop/workflows, integrations, reporting, workforce management, and quality assurance; partner with engineering on architectural tradeoffs and scalability Lead the strategy and delivery of conversational AI across voice and chat—including virtual agents, knowledge-grounded answers, automated resolutions, intent recognition, escalation to human agents, and conversation analytics—with explicit quality, safety, and performance measure Conduct market and customer discovery with higher education institutions, frontline agents, service operations, implementation, sales, and client success; map end-to-end service journeys and translate unmet needs into differentiated product opportunities Define business cases, success metrics, and performance targets; own product-level accountability for CSAT, NPS, customer effort, digital containment, AHT, FCR, self-service adoption, call abandonment, agent productivity, and SLA performance, in partnership with operating teams Use contact center analytics, speech analytics, conversational intelligence, financial/operational data, and competitive intelligence to evaluate opportunities, prioritize investments, monitor AI accuracy and escalation effectiveness, and drive continuous improvement Lead discovery through launch and adoption: define outcomes and requirements, guide UX and technical decisions, make scope and priority tradeoffs, ensure release readiness, and equip go-to-market, implementation, and service teams with positioning and enablement Influence senior stakeholders and cross-functional teams without direct authority; proactively manage dependencies, delivery risks, vendor/platform relationships, and roadmap decisions while mentoring less-experienced product colleagues as appropriate Role Progression Within 1 month, you'll: Assess the One Stop and Help Desk business, customer segments, economics, service workflows, current roadmap, Amazon Connect architecture, AI capabilities, partner dependencies, and operational scorecard; establish relationships with key leaders and identify immediate risks and opportunities. Within 3 months, you'll: Present a clear portfolio assessment, prioritized multi-quarter roadmap, and measurable outcome framework; align product, engineering, operations, and commercial leaders on strategic priorities, AI automation opportunities, and delivery tradeoffs; lead an initial high-value initiative. Within 6 months, you'll: Be accountable for execution and demonstrated progress against agreed product KPIs; deliver and measure a material portfolio enhancement, advance the voice/chat AI and self-service strategy, and establish a repeatable process for customer discovery, roadmap governance, and post-launch optimization. About You Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent practical experience Typically 5+ years of relevant experience, including significant ownership of SaaS or technology product strategy and delivery; prior experience with contact center platforms, customer service technology, or managed service-enabled products strongly preferred Deep understanding of contact center operations and service delivery, including omnichannel engagement, IVR, routing and queues, workforce management (WFM), quality assurance (QA), service-level agreements (SLAs), and reporting/analytics Hands-on product experience with Amazon Connect (AWS Connect) or a comparable cloud contact center platform; able to make informed decisions about platform capabilities, integrations, vendor dependencies, architectural constraints, and total cost of ownership Demonstrated experience launching or scaling conversational AI, chatbots, voice assistants, or automated self-service; understands knowledge management, speech analytics, conversational intelligence, agent handoffs, AI evaluation, and responsible deployment Proven ability to define and improve measurable product and operational outcomes, including CSAT, NPS, customer effort, containment, AHT, FCR, self-service adoption, abandonment, agent productivity, and service quality Strong product leadership skills in discovery, market assessment, strategy, business cases, roadmap prioritization, agile execution, stakeholder influence, and written and executive-level communication; comfortable using Jira, Confluence, and analytics tools Sound commercial and technical judgment; able to work independently through ambiguity, challenge assumptions constructively, negotiate tradeoffs, and align diverse teams around outcomes rather than feature requests Experience in higher education or EdTech is a plus; commitment to improving the student support experience and using AI to augment—not simply replace—effective human service Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process CLEAR™ Candidate FAQ The annual base salary range for this exempt position is $160,000 - $175,000 and reflects the midpoint through maximum of the established range for this role . Encoura establishes compensation using national market data, internal equity considerations, and organizational budget factors to ensure fairness and consistency across the organization. Certain roles may also be eligible for variable compensation in addition to base salary. Employees in this role are eligible for Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being. About  Us Encoura’s mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success. Encoura’s expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation’s largest free college and career planning program used by millions of high school students and educators nationwide. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S. Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team. Applicants from California, please review the CA HR Privacy Notice . To review our privacy policy, please click this link: https://encoura.org/privacy-policy/

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join us as a Principal Product Manager on our Emerging Technology and Innovation (ETI) team. About the job We are seeking a visionary and entrepreneurial Product Manager passionate about building the future, not just improving the present. In this role, you will lead Horizon 3 innovation—imagining, shaping, and validating breakthrough product concepts that could fundamentally transform the enterprise landscape over the next 3-5+ years. As part of our team, your mandate is to look beyond current product lines and incremental enhancements. You will actively scout emerging technologies, societal and industry shifts, and nascent user problems with the potential to unlock new markets and create transformational value. Your goal is to help imagine the future that will exist based on technological advances across AI/ ML, AGI, quantum computing, blockchain and more. Working side-by-side with world-class researchers, engineers, and designers, you will take bold, unproven ideas from whiteboard to working prototype—navigating ambiguity, systematically de-risking concepts, and driving structured experimentation. You’ll drive the vision for ambitious initiatives, frame the strategic bets worth making, and build the business case for high-risk, high-reward ventures that position our company at the forefront of the industry. Your success will be measured by your ability to identify and validate opportunities that can shape the next era of growth for Twilio—and the broader technology ecosystem. Responsibilities In this role, you’ll: Define Horizon 3 strategy: Lead the exploration of various technological trends, their implications for business and thus areas of opportunity for Twilio Drive Product Vision: Lead discovery and definition of innovative product opportunities. Align user needs, technical feasibility, and business objectives. Rapid Experimentation: Design and manage the lifecycle of early prototypes, MVPs, and proofs-of-concept. Leverage lean and agile methodologies to iterate quickly. Cross-Functional Collaboration: Work directly with engineering, research, design, and go-to-market teams to transform breakthrough concepts into user-ready solutions. Market & User Research: Conduct customer interviews, gather market intelligence, analyze usage patterns, and synthesize insights from early testing to inform ongoing project direction. Stakeholder Engagement: Communicate strategic vision, product rationale, and outcomes to executive leadership and cross-functional stakeholders. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Proven experience (5+ years) as a Product Manager or Product Strategy Lead, ideally in a technology/enterprise SaaS, platform, or developer-centric environment. Track record of launching new products, features, or experimental projects—ideally with experience in 0→1 product development or R&D environments. Familiarity with emerging technologies (AI/ML, developer tools, workflow automation, or similar). Strong analytical and user research skills; data-driven but comfortable with ambiguity and hypothesis-driven decision making Exceptional communication and storytelling ability to convey vision and inspire action Technical acumen; able to collaborate closely with engineering and research teams and ability to draw business implications from technological trends Entrepreneurial mindset; eager to take calculated risks, iterate rapidly, and learn from failure as well as success BS in Computer Science, Engineering, or equivalent practical experience Desired: Experience working with AI ML technology and customer engagement platforms Experience working in trust, security, or fraud prevention Location This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $213,900. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500. Based in the San Francisco Bay area, California: $201,280- $251,600. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until February 1st, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

▪️Полный цикл системного анализа модулей платформы. ▪️Формализация бизнес-требований.

Location: Georgia Workplace: hybrid About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE ? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER ? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Location Republic of Georgia About the Role We are looking for a .NET Developer to join our Email+ team. In this role, you will design, develop, test, and maintain scalable software solutions that power our email hosting, Microsoft 365 integration, and cloud services. You will work closely with product managers, architects, QA engineers, and fellow developers to build reliable, secure, and high-performance applications used by more than one million hosted mailboxes. This is an excellent opportunity to work on large-scale cloud services, modernize existing systems, and contribute to products that combine Microsoft Exchange, Microsoft 365, email security, backup, and archiving technologies. About the Team & Product The Email+ team develops and supports a portfolio of products that integrate Microsoft Exchange email hosting with email filtering, archiving, encryption, backup, and a unified customer management portal (HostPilot). We also actively expand and modernize our Microsoft 365 ecosystem. Our current initiatives include: Modernizing Microsoft 365 license management Extending functionality of cloud-native M365 microservices Integrating Email Protection with Microsoft 365 and Office 365 Developing and supporting streaming services for Microsoft Exchange Backup, Archiving, and related solutions Improving the scalability, reliability, and security of our email platform Today, our platform hosts and protects over 1 million mailboxes , providing enterprise-grade reliability, security, and performance. We follow Agile/Scrum practices with two-week sprints, daily stand-ups, sprint planning, reviews, and retrospectives. Key Responsibilities Design, develop, test, and maintain applications using the .NET platform. Build scalable backend services and APIs for cloud-based email and Microsoft 365 solutions. Participate in the modernization of existing applications and migration toward modern architectures. Collaborate with Product Management, QA, DevOps, and other engineering teams to deliver high-quality software. Write clean, maintainable, and well-tested code following engineering best practices. Troubleshoot, debug, and resolve production issues. Participate in code reviews and contribute to improving development standards and engineering practices. Optimize application performance, reliability, and scalability. Stay current with emerging technologies, development frameworks, and AI-assisted software engineering practices. Skills, Knowledge and Expertise Required Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related technical field (or equivalent practical experience). 3+ years of professional software development experience with .NET technologies. Strong proficiency in C# and .NET. Experience building RESTful APIs and backend services. Solid knowledge of ASP.NET Core, an open-source web development framework | .NET Core, MVC, and SQL Server. Experience working with HTML, CSS, and JavaScript. Understanding of object-oriented design principles and software design patterns. Experience with Agile/Scrum development methodologies. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and collaboration skills. Nice to Have Experience with Microsoft 365, Microsoft Exchange, or Office 365 APIs. Experience with microservices architecture and distributed systems. Experience with cloud platforms such as Microsoft Azure. Familiarity with Docker, Kubernetes, or other containerization technologies. Experience with messaging or streaming technologies. Knowledge of email protocols (SMTP, IMAP, POP3, Exchange Web Services, Microsoft Graph API). Experience working with monitoring and observability tools. AI Tools & Modern Development We encourage engineers to leverage modern AI-powered development tools to improve productivity and code quality. Ideal candidates should have: Practical experience using AI-assisted development tools such as GitHub Copilot, ChatGPT, Cursor, or similar solutions. Ability to use AI tools responsibly for code generation, debugging, documentation, testing, and refactoring while validating generated results. Interest in adopting new AI-powered engineering practices to improve software development efficiency. Benefits What We Offer Opportunity to work on high-scale, mission-critical cloud services used by over one million mailboxes. Modern technology stack and opportunities to work with Microsoft 365 and cloud-native services. Collaborative Agile environment with experienced engineers. Opportunities for technical growth, learning, and career development. Competitive compensation and benefits.

Location: United Kingdom Workplace: remote About the Role Intermedia is looking for a talented Fullstack Developer to join our DevEngineering team. In this role you will deliver features end-to-end—building backend services that compute and expose live operational metrics, and frontend experiences that visualize those metrics in real time for contact center supervisors and leaders. This is a great match if you are a motivated self-starter who’s able to dig into complex code across the stack, collaborate closely with team members, and ship solutions that directly impact our business and its customers. While primarily remote , this role requires occasional visits to the Bristol office or London. What You Will Be Doing: Develop high-quality code that is scalable, readable, and adheres to company standards. Build and evolve frontend dashboards and backend APIs/services that support live updates and near-real-time data. Analyze and improve the efficiency, scalability, and stability of existing systems. Collaborate with stakeholders to define system requirements, integrate business logic, and refine technical solutions. Troubleshoot, debug, and upgrade existing software. Document development processes, code changes and other technical information. What You Will Bring to the Role: Bachelor’s Degree in Computer Science, or equivalent field and 4+ years of experience. Frontend experience with JavaScript/TypeScript technologies such as NodeJS, Angular/AngularJS, React , etc. Backend experience with .NET technologies , including C# and ASP.NET / ASP.NET Core . Excellent communication, presentation and written skills. A working understanding of Agile and some of its frameworks such as Scrum/SaFE/LeSS. Passion for coaching those with less experience in areas of need and view that as a great opportunity Bonus Skills Experience working on AI-powered products, assistants, virtual agents, or builder-style applications. Familiarity with design systems, component libraries, and highly reusable frontend platforms. Experience with cloud environments such as Azure or AWS in globally distributed products. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Location: Portugal Workplace: remote Are you passionate about using the power of communication data to build intelligent, intuitive AI experiences? Do you thrive on owning a product area – from discovering what customers need to shipping it with your engineering team? If so, Intermedia’s AI & Data Product Management team is seeking a hands-on Product Manager to help deliver the next generation of AI-powered capabilities across our UCaaS and CCaaS products. This is a role for a product manager ready to own a slice of the roadmap end to end – more ownership and customer-facing discovery than a product owner, working shoulder-to-shoulder with engineering and UX to turn ideas into products customers love. About Intermedia Intermedia is a leading provider of cloud-based communication and collaboration solutions, empowering over 140,000 businesses and 7,500 partners with UCaaS, CCaaS, and productivity tools. We’re committed to delivering secure, easy-to-use solutions, backed by industry-leading reliability and support. Our AI & Data team is at the forefront of innovation, leveraging the wealth of communication data generated across our platforms to develop intelligent tools and insights that drive customer success. We believe in a collaborative, hands-on approach where every team member contributes their unique skills to create products that truly make a difference. We are a roll-up-your-sleeves-and-get-into-the-details product management team where, irrespective of your position, you can contribute your skills and energies to help improve our products. About the Role As a Product Manager on the AI & Data team, you will own a product area within our AI portfolio, defining what to build and why, and partnering directly with engineering to deliver it. You will run discovery with customers and stakeholders, shape a prioritized roadmap for your area, write clear requirements, and see features through from concept to launch. You will use metrics and customer feedback to understand how your product is performing and where to invest next. Your focus will be on AI-driven experiences, requiring strong analytical skills, a good sense for UI/UX and usability, and excellent communication. You will work with globally distributed teams, making effective asynchronous communication essential. This is a mid-level role ideal for someone who combines ownership and product judgment with strong, detail-oriented delivery. You’ll help shape the strategy and roadmap for your product area and own how it gets delivered — the broader, longer-term vision for the area is set in partnership with the Senior Product Manager or team lead. Key Responsibilities Own the roadmap for a defined product area, balancing customer needs, business goals, and technical realities. Run discovery with customers, stakeholders, and data to identify problems worth solving and validate solutions. Translate opportunities into clear requirements, user stories, and acceptance criteria, and partner with engineering to deliver them. Work closely with UI/UX to shape intuitive, high-quality experiences, coordinating prototypes and design assets. Prioritize and maintain a healthy backlog and participate actively in Agile ceremonies. Track product performance through metrics, customer satisfaction, and usability feedback, and act on what you learn. Stay aware of competitive and market dynamics in your area and feed that insight into planning. Communicate progress, risks, and timelines to stakeholders, setting and managing expectations proactively. Collaborate with other product managers to align priorities and ensure a coherent product experience. Requirements Strong product sense for AI-powered features — you can reason about what LLMs and AI agents can and can’t do, and translate that into sound product decisions. 3+ years of product management experience delivering software products, ideally in a SaaS environment. Demonstrated ownership of a product area or feature set from discovery through launch. Strong analytical mindset, comfortable using data and customer feedback to make decisions. Good sense for UI/UX and usability, with the ability to partner effectively with design. Excellent communication and presentation skills, able to align engineering, design, and stakeholders. Experience working with Scrum or other Agile frameworks alongside engineering teams. Strong technical aptitude and problem-solving ability. Bachelor’s degree in a relevant field, or equivalent professional experience. Upper-intermediate or higher English proficiency, with strong asynchronous communication skills. Would Be a Plus Experience building customer-facing AI or data-driven products. Familiarity with product analytics and experimentation (A/B testing, funnel and usage analysis). Experience with UCaaS/CCaaS or other SaaS products. Familiarity with modern AI concepts, LLMs, or machine learning workflows. Why Join Us You will own meaningful parts of an AI product portfolio that helps customers work smarter and more efficiently, with the autonomy to shape what gets built and the support of a passionate, cross-functional team. If you’re ready to own, build, and help shape the next wave of AI-driven communication, we’d love to hear from you.

Location: Portugal Workplace: remote Are you passionate about using the power of communication data to build intelligent, intuitive AI experiences? Do you thrive on owning a product area – from discovering what customers need to shipping it with your engineering team? If so, Intermedia’s AI & Data Product Management team is seeking a hands-on Product Manager to help deliver the next generation of AI-powered capabilities across our UCaaS and CCaaS products. This is a role for a product manager ready to own a slice of the roadmap end to end – more ownership and customer-facing discovery than a product owner, working shoulder-to-shoulder with engineering and UX to turn ideas into products customers love. About Intermedia Intermedia is a leading provider of cloud-based communication and collaboration solutions, empowering over 140,000 businesses and 7,500 partners with UCaaS, CCaaS, and productivity tools. We’re committed to delivering secure, easy-to-use solutions, backed by industry-leading reliability and support. Our AI & Data team is at the forefront of innovation, leveraging the wealth of communication data generated across our platforms to develop intelligent tools and insights that drive customer success. We believe in a collaborative, hands-on approach where every team member contributes their unique skills to create products that truly make a difference. We are a roll-up-your-sleeves-and-get-into-the-details product management team where, irrespective of your position, you can contribute your skills and energies to help improve our products. About the Role As a Product Manager on the AI & Data team, you will own a product area within our AI portfolio, defining what to build and why, and partnering directly with engineering to deliver it. You will run discovery with customers and stakeholders, shape a prioritized roadmap for your area, write clear requirements, and see features through from concept to launch. You will use metrics and customer feedback to understand how your product is performing and where to invest next. Your focus will be on AI-driven experiences, requiring strong analytical skills, a good sense for UI/UX and usability, and excellent communication. You will work with globally distributed teams, making effective asynchronous communication essential. This is a mid-level role ideal for someone who combines ownership and product judgment with strong, detail-oriented delivery. You’ll help shape the strategy and roadmap for your product area and own how it gets delivered — the broader, longer-term vision for the area is set in partnership with the Senior Product Manager or team lead. Key Responsibilities Responsibilities •        Own the roadmap for a defined product area, balancing customer needs, business goals, and technical realities. •        Run discovery with customers, stakeholders, and data to identify problems worth solving and validate solutions. •        Translate opportunities into clear requirements, user stories, and acceptance criteria, and partner with engineering to deliver them. •        Work closely with UI/UX to shape intuitive, high-quality experiences, coordinating prototypes and design assets. •        Prioritize and maintain a healthy backlog and participate actively in Agile ceremonies. •        Track product performance through metrics, customer satisfaction, and usability feedback, and act on what you learn. •        Stay aware of competitive and market dynamics in your area and feed that insight into planning. •        Communicate progress, risks, and timelines to stakeholders, setting and managing expectations proactively. •        Collaborate with other product managers to align priorities and ensure a coherent product experience. Requirements •        Strong product sense for AI-powered features — you can reason about what LLMs and AI agents can and can’t do, and translate that into sound product decisions. •        3+ years of product management experience delivering software products, ideally in a SaaS environment. •        Demonstrated ownership of a product area or feature set from discovery through launch. •        Strong analytical mindset, comfortable using data and customer feedback to make decisions. •        Good sense for UI/UX and usability, with the ability to partner effectively with design. •        Excellent communication and presentation skills, able to align engineering, design, and stakeholders. •        Experience working with Scrum or other Agile frameworks alongside engineering teams. •        Strong technical aptitude and problem-solving ability. •        Bachelor’s degree in a relevant field, or equivalent professional experience. •        Upper-intermediate or higher English proficiency, with strong asynchronous communication skills. Would Be a Plus •        Experience building customer-facing AI or data-driven products. •        Familiarity with product analytics and experimentation (A/B testing, funnel and usage analysis). •        Experience with UCaaS/CCaaS or other SaaS products. •        Familiarity with modern AI concepts, LLMs, or machine learning workflows. Why Join Us You will own meaningful parts of an AI product portfolio that helps customers work smarter and more efficiently, with the autonomy to shape what gets built and the support of a passionate, cross-functional team. If you’re ready to own, build, and help shape the next wave of AI-driven communication, we’d love to hear from you.

Location: Portugal Workplace: remote About the Role We are looking for a Proudct Designer– Integrations  Flow Studio to help define the next generation of intelligent experiences across Intermedia's products. In this role, you will design experiences that make artificial intelligence useful, intuitive, trustworthy, and approachable for business users. You will work at the intersection of UX strategy, interaction design, generative AI, conversational experiences, and enterprise software , turning sophisticated AI capabilities into simple experiences that solve real customer problems. You will partner closely with Product Managers, Product Owners, AI/ML teams, Engineering, Research, and other designers throughout the complete product lifecycle—from customer and market research through concepts, prototyping, development, launch, and post-launch analysis. This is not simply a role for adding AI features to existing interfaces. You will help define how users interact with AI across our products , including copilots, assistants, conversational interfaces, recommendations, summarization, intelligent automation, and agentic experiences. Key Responsibilities Responsibilities AI Experience Design Design intuitive user experiences for AI-powered capabilities across web, desktop, mobile, and administrative interfaces. Explore new interaction models for generative AI, including conversational interfaces, copilots, AI assistants, intelligent recommendations, content generation, summarization, and AI-driven workflow automation. Design experiences for emerging agentic AI capabilities where AI systems can reason, recommend actions, execute tasks, and coordinate multi-step workflows on behalf of users. Translate complex AI functionality into simple, understandable interactions appropriate for everyday business users. Determine when AI should proactively assist users versus when users should explicitly initiate or control AI functionality. Design effective patterns for prompts, suggestions, generated content, AI actions, confirmations, feedback, and human intervention. Create experiences that communicate what an AI system is doing, why it made a recommendation, and what actions it has taken or intends to take. UX & Product Design Own design initiatives from discovery and concept development through prototyping, implementation, launch, and post-launch optimization. Conduct user research, usability studies, interviews, competitive analysis, and workflow analysis to understand customer needs and behaviors. Translate customer problems and product requirements into user journeys, workflows, wireframes, prototypes, and high-fidelity designs. Develop and validate design hypotheses through rapid prototyping and user testing. Identify opportunities to simplify complex workflows through thoughtful UX and intelligent automation. Use qualitative and quantitative data to evaluate experiences and recommend improvements. Work closely with Product Management to ensure designs address meaningful customer problems and measurable business outcomes. AI Trust & Responsible Design Design AI experiences that establish appropriate levels of trust, transparency, and user control . Clearly distinguish AI-generated information and actions where appropriate. Design graceful experiences for uncertainty, incomplete information, errors, hallucinations, and situations where the AI cannot confidently complete a request. Create effective confirmation, undo, escalation, and human-in-the-loop patterns for AI-driven actions. Design feedback mechanisms that allow users to evaluate, correct, or improve AI-generated results. Partner with Product, Engineering, Security, Privacy, and Legal teams to incorporate responsible AI principles into the user experience. Help establish UX guidelines for consistent and responsible use of AI throughout Intermedia products. Design Systems Contribute to and evolve Intermedia's design system to support AI-powered experiences. Define reusable patterns and components for conversational interfaces, AI recommendations, generated content, AI actions, status indicators, feedback mechanisms, and agentic workflows. Ensure new AI capabilities integrate naturally with established product experiences rather than feeling like disconnected features. Maintain consistency across products while identifying where emerging AI interactions require new design paradigms. Partner with designers and developers to ensure design-system components are practical, scalable, accessible, and consistently implemented. Collaboration & Leadership Partner closely with Product Managers, Product Owners, AI/ML engineers, software engineers, architects, researchers, and other designers. Facilitate design workshops and collaborative discovery sessions to explore customer problems and AI opportunities. Clearly communicate design rationale, research findings, user needs, and tradeoffs to technical and non-technical stakeholders. Challenge assumptions and advocate for customer-centered solutions when technology or implementation considerations begin driving the experience. Provide design leadership and mentorship to other designers and help raise the overall quality of UX across the organization. Collaborate effectively across multiple teams and product areas to create coherent end-to-end customer experiences. Stay current with emerging AI technologies, interaction patterns, and design practices and translate relevant developments into practical product experiences. Our Expectations 5+ years of professional UI/UX, Product Design, or Interaction Design experience, ideally designing complex SaaS or enterprise software. A strong portfolio demonstrating end-to-end product design, complex workflows, interaction design, and thoughtful problem solving. Excellent knowledge of usability, UX/UI, interaction design, information architecture, accessibility, and human factors principles. Strong ability to analyze complex requirements and turn them into simple, elegant solutions. Experience conducting or participating in user research and usability testing. Strong proficiency with Figma , prototyping tools, and modern design-system practices. Experience working closely with Product Management and Engineering in an Agile software-development environment. Strong communication, presentation, collaboration, and stakeholder-management skills. Ability to work effectively with ambiguity and rapidly evolving requirements. Strong attention to detail while maintaining an understanding of the broader product and customer experience. AI Experience & Knowledge We don't expect you to be an AI engineer, but we do expect curiosity and practical fluency with modern AI technologies. The ideal candidate has: Experience designing products or features powered by generative AI, machine learning, or intelligent automation. Understanding of large language models (LLMs) and the opportunities and limitations they introduce into product experiences. Familiarity with conversational UX and natural-language interfaces. Understanding of concepts such as prompts, context, AI-generated content, confidence and uncertainty, hallucinations, and AI feedback loops. Familiarity with AI agents and emerging patterns for designing systems that can perform multi-step actions on behalf of users. Experience thinking through trust, transparency, explainability, privacy, and user control in AI experiences. A strong interest in experimenting with new AI tools and interaction models. Advantages Experience designing enterprise communications, collaboration, contact center, productivity, or workflow-automation products. Experience designing AI copilots, assistants, conversational interfaces, or agentic workflows. Experience developing or contributing to large-scale design systems. Experience with voice and multimodal interfaces. Understanding of accessibility standards and inclusive design. Familiarity with HTML/CSS and the technical constraints of modern web applications. Experience using AI-assisted design and prototyping tools. Experience working with globally distributed Product and Engineering teams. What Success Looks Like As a Senior UI/UX Designer – AI, you will help ensure that AI at Intermedia is not simply powerful technology—it is a valuable and trusted customer experience . Success means: Customers immediately understand how AI can help them. Complex AI capabilities feel simple and natural to use. Users remain informed and in control when AI recommends or takes actions. AI features integrate seamlessly into existing customer workflows. Common AI interaction patterns become consistent across Intermedia products. Research and customer feedback meaningfully influence AI product decisions. Product and Engineering teams view Design as a strategic partner in determining what AI experiences should be built , not simply how they should look. Ultimately, you will help establish the design language and interaction principles that shape how customers experience AI across Intermedia's portfolio.

Location: United Kingdom Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! While primarily remote , this role requires occasional visits to the Bristol office or London. Are you ready to make your mark? About the Role In this role, you will design and build the backend services and capabilities that enable users to create, configure, test and deploy. You will work closely with frontend engineers, AI/ML engineers, product managers, UX designers, and platform teams to bring Agent Studio capabilities from concept through production. You will develop the services behind agent configuration, orchestration, integrations, testing, deployment, and lifecycle management while ensuring the platform meets enterprise expectations for performance, reliability, security, and scalability. This is a great opportunity for an experienced backend engineer who enjoys solving complex technical problems, building extensible products, and creating intuitive ways for users. What You Will Be Doing • Design, develop, test, and maintain scalable backend services and APIs • Build capabilities that enable users to create, configure, test and deploy. • Build APIs and service interfaces that enable intuitive user experiences and reliable interaction between frontend and backend services. • Develop mechanisms for managing configurations, versions, state, context, tools, permissions, and other runtime components. • Build services that enable to securely interact with Intermedia products, enterprise applications, APIs, data sources, and external services. • Collaborate closely with frontend engineers and UX teams to translate complex capabilities into intuitive product experiences. • Work with product managers to translate customer needs and requirements into scalable technical solutions. • Contribute to technical design decisions for agent orchestration, configuration management, workflow execution, integrations, and supporting backend services. • Build capabilities that allow users to test, evaluate, troubleshoot, and refine before and after deployment. • Develop reliable mechanisms for handling execution, errors, retries, timeouts, and other runtime conditions. • Design appropriate controls for authentication, authorization, permissions, and secure access to tools, models, services, and data. • Design for scalability, reliability, performance, observability, and fault tolerance across services. • Write high-quality, readable, testable code that follows established engineering standards and best practices. • Participate in code and design reviews and contribute to strong engineering and quality practices across the team. • Troubleshoot and resolve complex issues across backend services, workflows and integrations. • Build monitoring, logging, testing, and observability into production services to support reliable agent execution and product operations. • Collaborate with DevOps, and infrastructure teams to support reliable deployment and operation. • Stay current with emerging technologies and engineering approaches related backend engineering, and distributed systems. • Participate in continuous improvement initiatives that enhance product quality, reliability, developer productivity, and engineering efficiency. What You Will Bring to the Role Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience. • 4–7 years of professional software engineering experience, with demonstrated experience developing backend applications and services. • Strong proficiency in one or more backend programming languages and associated frameworks. • Experience designing and developing RESTful APIs, microservices, or other serviceoriented applications. • Solid understanding of software design principles, data structures, algorithms, and distributed systems concepts. • Experience working with relational and/or NoSQL databases. • Experience building and supporting scalable, reliable production applications. • Experience integrating applications with internal and external APIs, services, and data sources. • Experience designing backend services that support complex, interactive product experiences. • Working knowledge of cloud platforms such as AWS or Azure and cloud-native application architectures. • Familiarity with automated testing, CI/CD, source control, and modern software development practices. • Understanding of monitoring, logging, observability, and production support practices. • Strong problem-solving skills and the ability to independently investigate and resolve complex technical issues. • Ability to work effectively in an environment where technologies, product requirements, and technical approaches are evolving rapidly. • Strong communication and collaboration skills with the ability to work effectively across backend, frontend, AI/ML, Product, UX, and platform teams. • Working understanding of Agile development methodologies and frameworks. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United Kingdom Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! While primarily remote , this role requires occasional visits to the Bristol office or London. Are you ready to make your mark? About the Role Intermedia is looking for a Senior Software Engineer Backend to join our organization. In this role, you will design and build the backend services, APIs, and data capabilities that power intuitive analytics, visualizations across Intermedia's products. You will help transform complex product and customer data into reliable, performant, and easily consumable information that enables users to understand trends, identify opportunities, and make better decisions. You will work closely with frontend engineers, AI/ML engineers, data engineers, product managers, and UX teams to bring sophisticated insights into compelling customer experiences. This is a great opportunity for an experienced backend engineer who enjoys solving complex data and distributed systems challenges and wants to help redefine how customers interact. What You Will Be Doing • Design, develop, test, and maintain scalable backend services and APIs that power analytics, dashboards and visualizations. • Build services that process, aggregate, enrich, and serve structured and unstructured data for interactive analytics experiences. • Develop APIs and data services optimized for efficient consumption by dashboards, visualizations, reporting interfaces, and other customer-facing experiences. • Build backend capabilities that enable users to explore, filter, compare, drill into, and understand complex datasets and insights. • Partner closely with frontend engineers and UX teams to define service interfaces and data structures that enable intuitive, responsive visualization experiences. • Work with data engineers to establish reliable data flows between source systems, analytical platforms, visualization services, and downstream applications. • Collaborate with product managers and engineering teams to translate customer and business needs into scalable technical solutions. • Contribute to technical design decisions for backend services, analytics APIs, data models, processing workflows, caching strategies, and integrations. • Design systems that deliver timely and accurate analytics while maintaining appropriate data quality and consistency. • Optimize data access, aggregation, and service performance to support responsive and interactive customer experiences. • Design backend capabilities that can support both predefined analytics experiences and more dynamic exploration of data. • Analyze and improve the performance, scalability, reliability, and maintainability of analytics services. • Write high-quality, readable, testable code that follows established engineering standards and best practices. • Participate in code and design reviews and contribute to strong engineering and quality practices across the team. • Troubleshoot and resolve complex issues across backend services, analytics workflows, data processing, and frontend integrations. • Build appropriate monitoring, logging, testing, and observability into production services. • Collaborate with DevOps and platform teams to support reliable deployment and operation of Analytics Visualizations services. • Stay current with emerging technologies and engineering approaches related to analytics, data visualization, data processing, and backend development. • Participate in continuous improvement initiatives that enhance product performance, reliability, customer experience, and engineering efficiency. What You Will Bring to the Role • Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience. • 5+ years of professional software engineering experience , with demonstrated experience developing backend applications and services. • Strong proficiency in one or more backend programming languages and associated frameworks. • Experience designing and developing RESTful APIs, microservices, or other service- oriented applications. • Solid understanding of software design principles, data structures, algorithms, and distributed systems concepts. • Experience working with relational and/or NoSQL databases. • Experience designing applications that process, transform, aggregate, or serve significant volumes of data. • Experience developing backend services or APIs that support data-rich, interactive applications. • Experience building and supporting scalable, reliable production applications. • Understanding of data modeling, aggregation, filtering, querying, and other patterns commonly used in analytics applications.• Working knowledge of cloud platforms such as AWS or Azure and cloud-based application architectures. • Familiarity with automated testing, CI/CD, source control, and modern software development practices. • Strong understanding of application performance and the ability to optimize services and data access for responsive user experiences. • Strong problem-solving skills and the ability to independently investigate and resolve complex technical issues. • Strong communication and collaboration skills with the ability to work effectively across backend, frontend, data, UX, and product teams. • Working understanding of Agile development methodologies and frameworks. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.