Welcome to
Torrero
- all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 30,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of sports events and easy payment options, we cater to diverse interests. Available in 35+ languages, we make gaming accessible worldwide.
About the role:
We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company.
If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace.
You will be doing:
Answer to incoming requests from customers via live chat
Identify customer needs and help customers use specific features
Analyze and reporting product malfunctions
Follow up with customers to ensure their basic technical and product related issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Your expertise to meet the requirement:
You should be proficient in English language
You must have work experience in customer support
You must have excellent communication skills
You should have strong teamwork skills
You should have excellent PC skills
You must have high attention to details
You should have multi-tasking abilities
You must be flexible to work in different shift schedules (day & evening & night) and on weekends
We appreciate:
Ability to quickly and efficiently solve tasks
Independence, responsibility, initiative, and keep attention to detail
A flexible and systematic approach to solving complex problems
Experience in sports betting/gambling industry is a plus
We offer:
Remote work (work from anywhere)
Competitive salary
28 days off per year
Seniority leave
Amicable work environment and supportive team members
Full-time remote opportunity
Real career opportunities and professional growth
The great team across the world
Hiring Stages:
Online Assessment
Introductory Call
Hiring Manager Round
Reference check
Offer letter
Remote - Customer Support Specialist (English Speaking, EU Time zone)
Location: Vienna, Austria
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
About the role:
Help shape the compliance function of our licensed electronic money institution. You will make regulatory requirements work in day-to-day operations and provide independent, practical advice to management and business teams.
What you’ll do
Develop the EMI’s compliance framework, including policies, advisory processes, controls, monitoring and reporting.
Assess regulatory changes affecting e-money and payment services, and work with the relevant teams to implement them.
Set a risk-based compliance monitoring plan, evaluate the effectiveness of controls and track findings through to resolution.
Advise Product, Operations and management on new offerings, processes and outsourcing arrangements.
Prepare compliance reporting for management and, where the role requires it, support engagement with the regulator. Work closely with Risk, Legal, Information Security and the AML function.
What you’ll bring
Several years of compliance experience at an EMI, payment institution, fintech or comparable regulated business.
Strong knowledge of relevant regulatory requirements and the ability to turn them into workable controls and clear advice.
Experience with regulatory examinations, management reporting and cross-functional work.
Independent judgement, precise communication and the persistence to see actions through.
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Location: Europe - Remote
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions.
Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services and Web3.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at global scale.
Bybit EU is headquartered in Vienna and is building the next generation of regulated digital asset services for customers across the European Economic Area.
About the Role
Bybit EU is looking for a
Customer Excellence Lead
to direct our European customer experience strategy, CRM-driven communication, and support operations across our regulated digital asset and financial services businesses.
This senior leadership role covers
customer support, service delivery, complaint management, customer experience, operational performance and service optimisation
, with a strong focus on customer satisfaction, scalability, efficiency and regulatory compliance.
Reporting directly to the
Chief
Business
Operati
ons
Officer EU
, you will work closely with Product, Technology, Compliance, Operations and global Customer Service teams to deliver seamless customer experiences and build a high-performing European customer service function.
Key Responsibilities
Customer Service Strategy & Operations
Define and execute the European customer service strategy aligned with business objectives and customer expectations.
Oversee customer support operations across European markets, channels and customer segments.
Establish service standards, operating procedures, KPIs and performance management frameworks.
Drive operational efficiency, scalability and continuous improvement across customer service functions.
CRM, Incident & Platform Communications
Own the operational CRM and notification strategy for European users across email, in-app messaging, push notifications, and system banners.
Serve as the accountable owner for critical user alerts, managing end-to-end incident communications during platform changes, planned maintenance, service interruptions, and downtime.
Partner with Product, Operations, and Marketing to draft and distribute clear, timely product updates, compliance notices, and general news.
Maintain standardized templates and rapid-response incident runbooks to keep users transparently informed during critical events.
Customer Experience & Service Quality
Deliver high-quality customer support across retail, active trader, VIP and institutional customer segments.
Own customer satisfaction, service quality, response times and first-contact resolution performance.
Identify customer pain points and drive improvements across the end-to-end customer journey.
Develop consistent and effective customer communication and service standards across European markets.
Complaint Management & Escalations
Oversee customer complaint handling, escalations and dispute resolution in accordance with applicable regulatory requirements.
Ensure effective processes for managing complex, sensitive and high-priority customer cases.
Partner with Compliance, Legal and Risk teams to address customer protection and regulatory concerns.
Analyse complaint trends and implement corrective actions to address recurring issues.
Service Channels & Customer Support
Manage customer service delivery across live chat, email, telephone and other relevant support channels.
Develop effective support models for onboarding, KYC, deposits, withdrawals, trading and account-related enquiries.
Ensure appropriate service coverage, workforce planning and multilingual support capabilities across European markets.
Oversee service delivery performance of internal teams and outsourced customer support providers.
Technology, Automation & Performance
Drive the adoption of customer service technologies, AI, automation and self-service solutions.
Own customer service analytics, reporting and performance dashboards.
Use customer insights, data and feedback to improve service quality, productivity and customer retention.
Partner with Product and Technology teams to improve support platforms, workflows and customer journeys.
Leadership & Compliance
Build and lead a high-performing European customer service function.
Set clear objectives, KPIs and accountability across internal teams and external service providers.
Ensure customer service operations meet applicable European regulatory requirements, including customer protection, complaint handling and data privacy.
Work closely with global and local stakeholders to align service standards while addressing European regulatory and customer needs.
What We're Looking For
10+ years of relevant experience
in customer service, customer operations or customer experience, including significant leadership experience in crypto, fintech, banking, brokerage or financial services.
Proven experience leading large-scale, multi-market customer service operations and high-performing international teams.
Strong understanding of crypto trading, digital assets, payments and financial services customer journeys.
Demonstrated experience managing customer support operations, complaint handling, escalations and service quality.
Strong experience with customer service platforms, CRM systems, AI, automation and omnichannel support solutions.
Commercial and analytical mindset with experience managing CSAT, NPS, SLAs, response times, resolution rates and operational efficiency metrics.
Experience managing outsourced service providers, workforce planning and multilingual customer support operations.
Strong understanding of European markets, customer protection requirements and regulated financial services environments.
Proven ability to drive operational transformation, customer experience improvements and scalable service delivery.
Excellent communication, leadership and stakeholder management skills.
Fluent English; additional European languages are an advantage; Chinese nice to have.
Bachelor's or Master's degree in
Business Administration, Management,
Finance
, Communications or a related field
; equivalent relevant professional experience will also be considered.
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Location: European Union
Are you interested in working directly for a single sponsor while having the security and additional career opportunities that working for a global CRO can bring? Our team says it’s the best of both worlds….
ClinChoice is searching for a
Associate Director, Biostatistics Consultant – Oncology
to join one of our clients.
Position Summary
We are seeking an experienced
Associate Director, Biostatistics
with strong expertise in
oncology drug development and clinical trial strategy
. The individual will provide strategic statistical leadership across development programs and work closely with Clinical Development, Regulatory, Medical, Commercial, and Portfolio teams.
The ideal candidate should have experience in:
Selecting Trial Types: decide if a trial should be superiority, non-inferiority, or equivalence-based depending on what regulators and payers need to prove the drug beats a placebo or standard of care.
Endpoint Selection: define and validate primary and secondary endpoints (e.g., overall survival, biomarker response rates, quality-of-life scores) to ensure they are measurable, clinically meaningful, and statistically robust.
Innovative Designs: statisticians frequently design
adaptive trials
(e.g., seamless Phase II/III designs, group sequential designs, or biomarker-driven basket/umbrella trials) to save time and patients.
Sample Size & Power Calculations
Balancing Risk and Resources: use power calculations to ensure a trial has a high probability of detecting a true clinical effect without enrolling excess patients, which drives up costs and exposes unnecessary individuals to experimental risks.
Subgroup Powering: They determine if the study is large enough to analyze specific patient subsets (e.g., biomarker-positive patients or specific age groups).
Establishing
Go/No-Go Decision Gates
Proof-of-Concept Criteria: establish quantitative thresholds for Phase II trials (e.g., "If the hazard ratio is below 0.70 with a p-value , we proceed to Phase III").
Futility Stopping Rules: Experience in build rules into trial protocols to stop a failing trial early, preventing sunk costs on a drug that is unlikely to succeed.
Regulatory Strategy and Health Authority Negotiations : experience in preparing and reviewing data packages and attending meetings with regulatory bodies (like the FDA or EMA) to defend trial designs, proposed endpoints, and statistical analysis plans (SAPs).
Mitigating Regulatory Risk: Experience in anticipating and addressing statistical objections from health authorities regarding missing data handling, multiplicity adjustments (controlling for false positives when looking at multiple endpoints), and bias.
At the macro–Strategic Drug Development level, statisticians should have experience working with
commercial and portfolio management teams
.
Quantifying Uncertainty: Experience in using historical benchmark data and simulation models to estimate the Probability of Technical Success (PoS) for an asset at each development phase.
Pipeline Prioritization: Using risk models to help executive leadership in deciding whether to advance, partner, or kill an asset based on its statistical likelihood of clearing regulatory and market hurdles.
Qualifications
Master's or Ph.D. in Statistics, Biostatistics, or a related quantitative discipline.
Significant experience in pharmaceutical, biotechnology, or CRO environments with strong
oncology experience
.
Demonstrated experience in
strategic drug development and clinical trial design
, beyond traditional study-level responsibilities.
Strong knowledge of oncology endpoints, adaptive designs, sample size/power, simulations, and statistical methodology.
Experience supporting
regulatory submissions and health authority interactions
.
Excellent communication and leadership skills with the ability to influence senior cross-functional stakeholders.
The Application Process
Once you have submitted your CV, you will receive an acknowledgement that we received it. If you have the requirements we need, you will be invited for phone interview as the first step. Unfortunately, due to the number of applications we receive, we cannot reply to everyone individually if you are not successful.
Who will you be working for?
About ClinChoice
ClinChoice is a global full-service CRO specializing in clinical development and functional solutions for pharmaceutical, biotechnology, medical device, and consumer health companies. We have over 28 years of proven high-quality delivery and results across all our services, with over 4,000 professionals in more than 20 countries across the Americas, Europe, and Asia-Pacific.
Our Company Ethos
Our mission drives our culture: to contribute to a healthier and safer world by accelerating the development and commercialization of innovative drugs and devices. Our employees are the most valuable company asset and they are the fulcrum around which all ClinChoice activities are built and close management and training is the core instrument to develop and maintain highly-qualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives all personnel the clear tools needed to manage both internal and client processes with the same methodology. The success of these core values is evidenced by our below industry average turnover rates.
ClinChoice is an equal opportunity employer. We have based our success on attracting, developing, and promoting talent guided by diversity and inclusivity. Our employees come from very diverse backgrounds: gender, race, beliefs, and ethnicities. We recognize this is our strength and celebrate it.
#LI-TT1 #LI-Remote #Associate Director #contract
Location: London, England
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
About the Team
Our Infrastructure teams build the foundation that engineers at Wolt, Deliveroo, and DoorDash build on: the compute, cloud, and networking capabilities that enable Engineering teams to develop, deploy, and run services at global scale. The EU Compute team has a specific focus on provisioning, scaling, and the efficient operation of GPU infrastructure for AI and ML workloads. This is an emerging space with plenty of greenfield opportunities.
We're looking for a Staff Engineer to be a hands-on technical leader for this infrastructure work that crosses team and brand boundaries. You'll set direction for the platform, turn complex problems into deliverable plans, write and review production code, and help other engineers make sound decisions. It's an exciting time to join: we're building a global platform and the choices made now will shape how engineers across the company ship for years.
What you’ll be doing
You'll own some of the hardest infrastructure problems in the company and make the platform easier to operate and safer to build on. We’re determined to build great platform products and user experiences, and you’ll be pivotal in making this reality.
Day-to-day in this role you’ll:
Set technical direction for shared AWS and Kubernetes infrastructure, balancing reliability, security, developer experience, and cost.
Lead substantial initiatives from design through rollout and operation, coordinating dependencies and decisions across Wolt, Deliveroo and DoorDash, focusing on workloads targeting GPUs.
Evolve Kubernetes clusters, cloud networking, identity, and infrastructure provisioning to support growing and varied workloads.
Build reusable Terraform patterns and self-service tooling that help teams provision infrastructure safely and consistently.
Improve deployment and operational practices, including GitOps, observability, capacity planning, incident response and recovery.
Use production signals and developer feedback to find platform friction, choose where to invest and measure whether changes actually help.
Assist with supporting the platform, with deep focus on GPU infrastructure, as well as broad focus on compute in general.
Gracefully sunset legacy infrastructure and tooling, and create strategies to reduce toil.
Mentor engineers through design reviews, implementation and incidents, raising the quality of infrastructure work across teams.
Our humble expectations
Deep experience building and operating Kubernetes and AWS infrastructure in production. Familiarity with GPU workloads and orchestration is a plus.
Strong software engineering skills: you use Go, Python or a similar language to build maintainable tools and automation.
Experience with infrastructure as code (we use Terraform) and with designing systems that other engineering teams depend on.
A track record of leading complex technical work across teams, including architectural decisions, delivery, and operational follow-through. You have the breadth to collaborate and design across team and domain boundaries, and the depth to have hands-on impact.
Strong judgment on trade-offs in distributed systems, networking, security, reliability, and cloud cost.
Clear communication, and the ability to bring people together around a practical technical direction.
What we offer
Scope and influence.
Shape infrastructure used globally, while staying close to the engineering. Your work will help product teams ship services with greater ease and confidence.
Real problems at global scale.
Multi-cluster Kubernetes, AI / ML workloads, cloud networking, GitOps, and progressive delivery across a global company.
Autonomy and ownership.
Set direction and see it through from design to operation, with the backing of a global engineering organisation spanning Europe and the US.
Growth.
Room to expand your scope, whether through deeper technical leadership or broader cross-domain influence.
Great people.
Work with talented engineers and leaders in a diverse, international environment, mentoring and learning from others.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
Location: Berlin, Germany
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
About the Team
Our Infrastructure teams build the foundation that engineers at Wolt, Deliveroo, and DoorDash build on: the compute, cloud, and networking capabilities that enable Engineering teams to develop, deploy, and run services at global scale. The EU Compute team has a specific focus on provisioning, scaling, and the efficient operation of GPU infrastructure for AI and ML workloads. This is an emerging space with plenty of greenfield opportunities.
We're looking for a Staff Engineer to be a hands-on technical leader for this infrastructure work that crosses team and brand boundaries. You'll set direction for the platform, turn complex problems into deliverable plans, write and review production code, and help other engineers make sound decisions. It's an exciting time to join: we're building a global platform and the choices made now will shape how engineers across the company ship for years.
What you’ll be doing
You'll own some of the hardest infrastructure problems in the company and make the platform easier to operate and safer to build on. We’re determined to build great platform products and user experiences, and you’ll be pivotal in making this reality.
Day-to-day in this role you’ll:
Set technical direction for shared AWS and Kubernetes infrastructure, balancing reliability, security, developer experience, and cost.
Lead substantial initiatives from design through rollout and operation, coordinating dependencies and decisions across Wolt, Deliveroo and DoorDash, focusing on workloads targeting GPUs.
Evolve Kubernetes clusters, cloud networking, identity, and infrastructure provisioning to support growing and varied workloads.
Build reusable Terraform patterns and self-service tooling that help teams provision infrastructure safely and consistently.
Improve deployment and operational practices, including GitOps, observability, capacity planning, incident response and recovery.
Use production signals and developer feedback to find platform friction, choose where to invest and measure whether changes actually help.
Assist with supporting the platform, with deep focus on GPU infrastructure, as well as broad focus on compute in general.
Gracefully sunset legacy infrastructure and tooling, and create strategies to reduce toil.
Mentor engineers through design reviews, implementation and incidents, raising the quality of infrastructure work across teams.
Our humble expectations
Deep experience building and operating Kubernetes and AWS infrastructure in production. Familiarity with GPU workloads and orchestration is a plus.
Strong software engineering skills: you use Go, Python or a similar language to build maintainable tools and automation.
Experience with infrastructure as code (we use Terraform) and with designing systems that other engineering teams depend on.
A track record of leading complex technical work across teams, including architectural decisions, delivery, and operational follow-through. You have the breadth to collaborate and design across team and domain boundaries, and the depth to have hands-on impact.
Strong judgment on trade-offs in distributed systems, networking, security, reliability, and cloud cost.
Clear communication, and the ability to bring people together around a practical technical direction.
What we offer
Scope and influence.
Shape infrastructure used globally, while staying close to the engineering. Your work will help product teams ship services with greater ease and confidence.
Real problems at global scale.
Multi-cluster Kubernetes, AI / ML workloads, cloud networking, GitOps, and progressive delivery across a global company.
Autonomy and ownership.
Set direction and see it through from design to operation, with the backing of a global engineering organisation spanning Europe and the US.
Growth.
Room to expand your scope, whether through deeper technical leadership or broader cross-domain influence.
Great people.
Work with talented engineers and leaders in a diverse, international environment, mentoring and learning from others.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
Location: Lithuania; Bosnia & Herzogovina; Estonia; Spain; North Macedonia; Serbia; Slovakia; Malta; Moldova; Montenegro; Portugal; Italy; Latvia; Albania; United Kingdom; Czech Republic; Greece; Cyprus; Netherlands; Kosovo; Malaysia; Yerevan; Bulgaria; Slovenia; Romania; Poland; Bosnia and Herzegovina; Turkey; Czechia; Georgia; Croatia; South Africa
Workplace: Remote
[https://app.ashbyhq.com/api/images/user-content/b540b9e2-0673-4d2d-91fd-e293658f4f6a/d5db35d1-81f0-4140-b61c-f3fb1004c7d1/job%20ad%20visual.png]
Please be informed that Foxelli Group hires exclusively in-house and doesn't work with any external recruitment agencies. Any company or individual claiming to recruit on behalf of Foxelli Group is not affiliated with us.
At Foxelli, we’re building more than e-commerce brands - we’re building a tribe of thoughtful humans: AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together. Ten years in, our D2C brands reach millions and generate over $20M annually. Our focus stays simple: create products customers love and a team that actually enjoys building them.
If you love to learn, experiment, think boldly, make decisions, and build things that matter -you’ll feel at home with us.
THE ROLE
This is a full-stack role where you help bring ideas to life from concept to real sales and where you're just as excited to shoot content as you are to help plan around it. You'll be working across three of our own brands - Mrs. Quilty, Hooks & Needles, and This Month's Craft Box.
You'll work closely with marketing, design, and development - helping turn customer insights into landing pages, funnels, and campaigns that people actually want to click, read, and buy from. And on the social side, you're the one actually making the content: filming, shooting, editing, posting, and chasing the next trend before it's over.
If you love:
- creating content as much as helping plan it
- mixing strategy with execution
- testing ideas
- improving funnels
- making pretty things convert
…and you've played with AI tools to move faster, build smarter, or test better ideas, you might be our person 👀
🚀 WHAT YOU'LL BE DOING
📱 Social Media & Content Creation
- Actively produce content for posts - photos, video, edits, captions, all of it.
- Order and unbox brand product boxes (company-covered) and turn them into content: filming, photographing, styling.
- Bring new content ideas to help grow our following and hit engagement targets.
- Keep an eye on current trends and find fun, on-brand ways to jump on them fast.
- Help manage and grow our social channels, including our Facebook community.
- Keep track of what's performing and flag what's working (and what's not).
- Checking Loox reviews (if needed)
- Managing influencer ad comments
🧠 Marketing Support
- Help put marketing plans into action.
- Assist with customer research and keeping tabs on market trends.
- Pull together performance data and share it with the team.
- Bring fresh ideas to help improve our funnels and campaigns.
- Help keep marketing projects on track from idea to launch.
✍️ Creative & Content Magic
- Write copy for ads, landing pages, and funnels that sounds human and sells.
- Review design work and give feedback so it looks on-brand and converts.
- Work with the design team on ad creative production.
🌐 Landing Pages & Website Optimization
- QA landing pages like a detective: checking UX, flow, and functionality.
- Help run A/B tests to improve conversion rates.
- Work closely with developers on website updates and improvements.
🤝 Team Glue
- Help connect marketing, design, and development.
- Put together clear briefs so everyone knows what to build and why.
- Keep track of project progress and update the team.
🔍 Customer Research & Insights
- Collect and organize customer feedback and data.
- Help spot pain points and opportunities for improvement.
- Use insights to support acquisition and sales efforts.
🤖 AI Tools & Smarter Execution
- Use AI tools (like GPT, image/video generators, automation platforms) to speed up tasks, test ideas faster, and get more done with less grind.
- Spot areas where AI can help the team move quicker or build smarter.
🦊 WHY FOXELLI?
We’re not into boring corporate marketing.
We like:
- smart ideas
- quirky personality
- strong execution
- and people who take ownership
You’ll have space to think, test, build, and grow with us - and actually see the impact of your work.
THE RECRUITMENT PROCESS
Apply - A simple form that helps us know who’s stepping into our world.
Ribbon AI Interview - Ribbon is a short, guided video step that helps us understand your thinking style in a calm, private space.
Interview -A conversation with your manager to feel the work chemistry, get to know each other, and explore what we could build together.
FIXED SERVICE FEE
up to € 1,400 euros after taxes, depending on your skills, competencies, and experience.
❕Please note that this role is based on a contract/freelance agreement.
PERKS & BENEFITS
- Full flexibility with your schedule in a fully remote setting, while Apploye ensures transparency and fairness.
- Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check.
- A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously.
- Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested.
- A budget for your home office setup so you’re comfortable working how you like and where you like.
- Strong company culture and a network of unique individuals that celebrate you.
ELIGIBILITY & LOCATION REQUIREMENTS
❕This role is 100% remote.
- Our tribe works primarily in the Eastern European Time Zone (EET — UTC+2/UTC+3). We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported.
- For full-time roles, we ask that you’re available for at least 5 hours during typical EET working hours - it keeps collaboration smooth and communication easy.
(This doesn’t apply to part-time roles.)
Location: Europe - Remote
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
About the Role
Bybit EU is looking for the Head for
Commercial /
Business Development
to lead our European commercial strategy, market expansion and revenue growth across regulated digital asset and financial services.
Reporting directly to the
EU Group CEO
, you will lead the European commercial organisation, including Country Managers and their respective in-country Business Development, KOL, VIP Relationship Management and Community teams. You will work closely with Marketing, Product, Operations, Compliance and global Commercial teams to drive growth across European markets.
Key Responsibilities
Commercial Strategy & Growth
Define and execute the European commercial strategy aligned with business objectives, market opportunities and regulatory requirements.
Own commercial targets, revenue growth, trading volumes, customer acquisition and market expansion.
Identify strategic growth opportunities across retail, active trader, VIP and institutional customer segments.
Drive commercial performance through market-specific strategies, resource allocation and measurable KPIs.
Country Management & Market Expansion
Lead the European Country Management function, ensuring effective execution of commercial strategies across priority markets.
Define country-specific business plans, growth targets and market development priorities.
Oversee in-country commercial activities, including business development, partnerships, KOL engagement, VIP relationships and community management.
Monitor country performance, competitive positioning and market opportunities to optimise commercial results.
Business Development & Partnerships
Drive business development initiatives to expand Bybit EU's customer base, trading activity and market presence.
Develop strategic commercial partnerships with relevant fintech, crypto, trading and financial services ecosystems.
Identify new distribution opportunities, customer segments and revenue streams.
Collaborate with Product and Marketing to develop market-relevant propositions and commercial campaigns.
KOL, Affiliate & Community Development
Lead European KOL, affiliate and community engagement strategies in collaboration with Marketing.
Build and maintain relationships with key influencers, trading communities and ecosystem partners.
Drive customer acquisition, engagement and trading activity through effective partner and community programmes.
Establish commercial performance targets, partnership frameworks and ROI measurement.
VIP & Key Account Management
Lead VIP Relationship Management across European markets, focusing on high-value traders and strategic customers.
Develop customer acquisition, retention and relationship strategies for VIP, professional and institutional segments.
Drive trading activity, customer loyalty and revenue growth through personalised relationship management.
Partner with Product, Trading and Customer Services to deliver competitive propositions and exceptional client experiences.
Commercial Performance & Governance
Own commercial budgets, sales forecasts, revenue reporting and performance management across European markets.
Establish KPIs covering customer acquisition, activation, trading volumes, retention, revenue and commercial efficiency.
Ensure commercial activities, partnerships and customer engagement comply with applicable European regulatory requirements.
Partner with Compliance, Risk and Legal to maintain appropriate governance over commercial activities and customer relationships.
Leadership & Collaboration
Build and lead a high-performing European commercial organisation, including Country Managers, Business Development, KOL, VIP Relationship Management and Community teams.
Set clear objectives, performance targets and accountability across country and commercial functions.
Act as a key member of the European executive leadership team, contributing to business strategy and sustainable growth.
Collaborate with global and local stakeholders to align commercial initiatives with European market needs and regulatory requirements.
What We're Looking For
15+ years of relevant experience
in commercial leadership, business development, sales or market expansion, including significant executive experience in crypto, fintech, trading, brokerage or financial services.
Proven experience leading multi-country commercial organisations and delivering sustainable revenue growth across European markets.
Strong understanding of crypto trading, digital assets, derivatives and financial services customer segments.
Demonstrated experience managing Country Managers, business development teams and international commercial operations.
Strong experience developing KOL, affiliate, community and strategic partnership networks within the crypto or trading ecosystem.
Proven track record in VIP relationship management, key account development and high-value customer acquisition and retention.
Strong commercial and analytical mindset with experience managing revenue, trading volumes, customer acquisition, retention and profitability metrics.
Experience developing market entry strategies, commercial partnerships and country-specific growth plans.
Strong understanding of European markets, regulatory requirements and customer engagement within regulated financial services environments.
Proven ability to build high-performing international teams and manage complex stakeholder relationships.
Excellent strategic thinking, negotiation, leadership, communication and stakeholder management skills.
Fluent English; additional European languages are an advantage
Bachelor's or Master's degree in Business Administration, Economics, Finance, Marketing, Management or a related field; equivalent relevant professional experience will also be considered.
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Location: Vienna, Austria
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
About the Company
Bybit X GmbH is the MiFID II investment firm entity of the Bybit EU Group, applying to the FMA for authorisation under WAG 2018. Bybit X will serve as the sole contractual counterparty for all derivative contracts concluded on the Bybit EU platform, providing investment services to EU clients. Operating alongside Bybit EU GmbH (CASP/MiCA) and Bybit Payments GmbH (EMI), Bybit X is part of a fully regulated Austrian financial services group committed to the highest standards of compliance and investor protection.
Position Overview
The Deputy MLRO (Deputy AMLO) at Bybit X GmbH supports the MLRO in fulfilling all anti-financial crime obligations applicable to an FMA-supervised investment firm. This is a named key function holder role subject to FMA fit & proper assessment under WAG 2018 and FM-GwG.
The role sits at the intersection of two distinct compliance frameworks:
AML
/
CTF
under FM-GwG —
the MLRO function, including STR reporting to the Austrian A-FIU
MiFID II
/ WAG 2018 compliance function —
investor protection, conduct, product governance, and organisational requirements
The Deputy MLRO must be capable of supporting both dimensions, either in a combined role (if independence requirements under WAG 2018 Art. 29 / ESMA guidelines are met) or in close coordination with the WAG 2018 Compliance Officer.
Key Responsibilities
AML
/
CTF
Compliance
Support the MLRO in implementing and maintaining AML/CTF policies and procedures compliant with FM-GwG, the EU AMLD framework, and applicable FMA guidance
Oversee CDD, EDD, and ongoing monitoring for investment firm clients, including appropriateness assessments intersecting with KYC data
Act as deputy responsible person (verantwortliche Person) under FM-GwG § 9 — maintain regulatory standing and continuing education requirements per FMA expectations
Manage STR/SAR submissions to the Austrian A-FIU (Geldwäschemeldestelle); maintain SAR register; ensure tipping-off prevention
Handle law enforcement requests and sanctions-related obligations (EU Sanctions Regulation, FM-GwG screening requirements)
Conduct and document risk assessments for investment firm products, clients, and distribution channels
Product governance: product approval process, target market definition, distributor feedback
Quality Assurance
& Second Line of Defence
Independently review KYC/KYB files and client onboarding and risk assessment processes from an investment firm perspective
Conduct regular QA reviews of AML/CTF controls, transaction monitoring and SAR processes
Develop and track KPIs/KRIs for AFC compliance activities
Perform quarterly self-assessments per Bybit EU Group AML Minimum Control Standards
Transaction Monitoring
Oversee transaction monitoring for suspicious activity in investment firm activities (derivatives, spot, custody)
Collaborate with operations and technology teams on monitoring system enhancements and rule testing
Training & Awareness
Develop and deliver AML/CTF compliance training
Maintain personal continuing education
Ensure all relevant staff are trained on AFC requirements
Regulatory Liaison & Reporting
Act as deputy contact point with the FMA for WAG 2018 licensing matters, improvement orders, and ongoing supervisory requests
Assist with preparation and submission of regulatory reports (MLRO annual report, AML/CTF risk assessments, management body compliance reports)
Support F&P documentation requirements for own position and other key function holders
Policy, Governance & Vendor Management
Co-own the AML/CFT Policy, Sanctions Policy, Compliance Policy, and related procedures applicable to Bybit X GmbH
Support the group-wide AML Minimum Control Standards framework as applicable to the MiFID entity
Participate in vendor and outsourcing oversight for AML/CTF-related third-party services
Requirements
Mandatory
Bachelor's degree or higher in Law, Finance, Business Administration, Economics, or a related field
Minimum 4–6 years of experience in AML/CTF, KYC compliance, or securities compliance within financial services, investment firms, or fintech
Strong working knowledge of: FM-GwG (Austrian AML Act) and EU AMLD6; WAG 2018 and MiFID II organisational/conduct requirements; FMA supervisory practices
Proven experience in a second-line-of-defence compliance or AML officer role
Ability to pass FMA fit & proper assessment: reliability (Zuverlässigkeit), professional qualification (fachliche Eignung), and sufficient time commitment — per WAG 2018 § 5 and FM-GwG § 9
Fluency in English (working language); German is a strong advantage — FMA correspondence and licensing submissions are conducted in German
Clean criminal record (required for FM-GwG § 9 responsible person appointment)
Preferred
AML/CTF professional certification: ACAMS, ICA Certificate/Diploma in AML, or equivalent
Prior experience as a named Deputy AMLO, Deputy MLRO, or WAG 2018 compliance officer at an FMA-licensed entity
Knowledge of MiFID II product governance, suitability, and investor protection frameworks
Familiarity with Austrian FMA licensing processes (WAG 2018 applications, F&P submissions, improvement orders)
Experience with derivatives, leveraged products, or crypto-asset services
Understanding of MAR (Market Abuse Regulation) and its intersection with AML monitoring
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Location: Austria
We are the creators of a new fintech era!
Our mission is to revolutionize the world by making blockchain technology accessible to everyone in everyday life. WhiteBIT is a global team of more than 1,500 professionals united by a shared vision of shaping the future.
We are building our own blockchain ecosystem to ensure maximum transparency and security for over 8 million users worldwide. Our cutting-edge solutions, rapid adaptation to market challenges, and technological excellence set us apart from traditional companies.
Our official partners include Juventus, FC Barcelona, Lifecell, FACEIT, and VISA.
Requirements
10+ years of experience in software engineering, infrastructure, and/or cloud environments.
5+ years in hands-on senior technology leadership roles (CTO, VP Engineering, Head of Engineering, IT or SRE).
Strong experience in at least 2 of 3 areas: digital asset/custody/KMS/MPC/HSM infrastructure; trading/FinTech infrastructure and APIs; cloud automation/AWS/Kubernetes/multi-region DR.
Experience working with structured control or regulatory frameworks such as ISO 27001, PCI DSS, SOC 2, DORA, or financial-services requirements.
Hands-on ability to review architecture, lead major incidents, challenge technical decisions, and produce audit-ready technical documentation.
EU citizenship or valid work authorization and willingness to travel regularly to Vienna.
Responsibilities
Platform Architecture & Boundary Control:
Own the EU entity’s technology architecture and establish clear control boundaries between Group services and local infrastructure.
Custody, Key Management & APIs:
Oversee relevant digital asset custody, KMS, APIs, Travel Rule integrations, on-chain monitoring, and nodes.
ICT Operations & Asset Management:
Maintain the ICT asset inventory, patching/vulnerability remediation, and appropriate technical/security logging.
SDLC & Release Controls:
Establish secure SDLC processes, CI/CD security controls, environment separation, and deployment approval gates.
Incident Management & BCM/DR:
Lead major technology incidents, BCP/DR testing, failover exercises, and technical root-cause analysis.
Team & Vendor Management:
Build and lead the local Engineering/DevOps/SRE/IT Operations capability and oversee relevant technical vendors.
Working terms
Immerse yourself in Crypto:
Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
Gain unique experience and be part of global transformations.
Drive Innovations:
Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
Modern equipment.
Comfortable working conditions and an inspiring environment to help you thrive.
25 business days of paid leave.
Additional days off for national holiday
For this position, a minimum monthly salary in accordance with the Collective Agreement for Employees in Information and Consulting is foreseen. Overpayment in line with market standards, depending on your qualifications and professional experience, is intended.
Your privacy matters to us. You can learn more about how we handle your personal data with regard to your application in our
Candidate Privacy Notice
.
Welcome to
Torrero
- all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 30,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of sports events and easy payment options, we cater to diverse interests. Available in 35+ languages, we make gaming accessible worldwide.
About the role:
We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company.
If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace.
You will be doing:
Answer to incoming requests from customers via live chat
Identify customer needs and help customers use specific features
Analyze and reporting product malfunctions
Follow up with customers to ensure their basic technical and product related issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Your expertise to meet the requirement:
You should be proficient in English and Spanish languages
You must have work experience in support
You must have excellent communication skills
You should have strong teamwork skills
You should have excellent PC skills
You must have high attention to details
You should have multi-tasking abilities
You must be flexible to work in different shift schedules (day & evening & night) and on weekends
We appreciate:
Ability to quickly and efficiently solve tasks
Independence, responsibility, initiative, and keep attention to detail
A flexible and systematic approach to solving complex problems
Experience in sports betting/gambling industry is a plus
We offer:
Fully remote job - work from anywhere you want
Competitive compensation
28 paid days off per year
Seniority leave
Real career opportunities and professional growth
The great team across the world
Hiring Stages:
Online Assessment
Introductory Call
Hiring Manager Round
Candidate Reference Check
Offer Letter
Remote - Customer Support Specialist (English & Spanish Speaking) - EU Timezone
Location: Serbia; Romania; Poland
On behalf of
Gaming Client #1
, SD Solutions is looking for a talented
Senior UI / 2D Artist.
We are looking for a
Senior UI / 2D Artist
with exceptional visual craft and a strong understanding of UX to create premium, highly polished interfaces for a
mobile social casino game
.
This is a hands-on artistic role for someone who can take a game feature from an initial idea or UX flow to a
fully realized, production-ready visual experience
. The ideal candidate combines strong UI thinking with outstanding 2D execution and understands how to make casino features feel intuitive, exciting, valuable, and visually rewarding
.
SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.
.
We are looking for an artist who can consistently push the final result toward
premium social casino quality — bold, rich, exciting, and more visually spectacular than reality.
Responsibilities:
Design complete
UI solutions for game features
, from UX structure and interaction logic to final polished visual execution.
Create premium
pop-ups, win screens, reward screens, feature screens, buttons, panels, frames, icons, badges, banners, promotional elements, and other game UI assets
.
Translate Game Design and Product requirements into clear, intuitive, and visually compelling player experiences.
Apply strong
UX thinking
when defining information hierarchy, user flows, interactions, CTA priority, and overall feature clarity.
Create highly polished, dimensional UI with a strong sense of
depth, lighting, materials, contrast, composition, and visual hierarchy
.
Work confidently with
typography and advanced text treatments
, including dimensional lettering, gradients, bevels, shadows, highlights, glows, and premium title treatments.
Create convincing luxury materials and effects such as
gold, polished metal, glass, gems, glossy surfaces, reflections, illumination, glow, and rich decorative details
.
Maintain excellent readability and usability even within visually rich and highly detailed casino compositions.
Explore visual solutions quickly and turn concepts into
high-quality, production-ready assets
within project timelines.
Collaborate closely with the
Art Director, Game Designers, Product, and Development teams
, while taking ownership of UI quality and visual execution.
Requirements:
Senior-level portfolio
demonstrating exceptional game UI and 2D visual design skills.
Strong experience in
mobile games
, ideally social casino, slots, casino, or other highly polished game products.
Excellent command of
Adobe Photoshop
and professional 2D art workflows.
Exceptional skills in
typography and text effects
, with the ability to create expressive, highly polished game titles and messaging.
Strong
icon design and rendering skills
, including clear silhouettes, dimensionality, material definition, and premium finish.
Solid understanding of
UX principles
, player flows, interaction design, information hierarchy, and feature usability.
Ability to independently think through how a game feature should work — not only how it should look.
Advanced understanding of
composition, color, lighting, contrast, materials, depth, and visual hierarchy
.
Strong ability to create
realistic and semi-realistic rendered UI
rather than relying primarily on flat or vector-based design.
Ability to work
quickly, independently, and consistently at a high quality bar
, including under changing production requirements.
Strong attention to detail and the ability to push artwork from a good first pass to a truly polished, premium final result.
Advantage:
3D knowledge or experience
with tools such as Blender, Cinema 4D, 3ds Max, or similar.
Ability to use 3D as part of the UI art workflow for
icons, objects, materials, lighting, perspective, or base renders
, followed by high-quality 2D paint-over and polish.
Experience creating assets and visual systems specifically for
slot or social casino games
.
Understanding of animation/VFX principles for UI, including glows, light sweeps, particles, reward reveals, and win celebrations.
Visual Quality & Style
The UI should feel
rich, dimensional, glossy, illuminated, tactile, and highly polished
. Reflective gold, luminous gems, dramatic lighting, premium materials, bold typography, strong contrast, and theatrical effects are key parts of the visual language.
Special attention is given to
pop-ups, win screens, rewards, promotional features, and major player moments
— these should feel like visually impactful events rather than standard interface screens.
The goal is to create UI that is not only beautiful, but also
immediately readable and intuitive
: the player should quickly understand what happened, what is valuable, and what action to take next.
About the company:
A publicly traded developer and publisher of free-to-play social casino and casual games for mobile and web. Their portfolio of nine core titles — including social slots, bingo, backgammon, and card games — is played by millions of users daily across global markets.
By applying for this position, you agree to the terms outlined in our Privacy Policy. Please take a moment to review our Privacy Policy
https://sd-solutions.breezy.hr/privacy-notice
, and make sure you understand its contents. If you have any questions or concerns regarding our Privacy Policy, please feel free to contact us.
Location: Vienna, Austria
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
Responsibilities
Own the end-to-end App user experience, driving improvements in product distribution efficiency and user journey fluency
Establish App-wide product experience standards and design guidelines to ensure consistency across touchpoints
Lead user-facing design for innovative products (e.g., AI-powered trading), exploring new approaches to improve trading retention
Define user segmentation and conversion strategies for trading products to increase transaction frequency and depth
Own the localization strategy for European markets — ensure product flows, copy, visuals, and UX patterns are adapted for key EU markets (e.g., DACH, France, Benelux, Nordics, Southern Europe, CEE), accounting for cultural nuances, local user behavior, and regional regulatory requirements (MiCA, local AML frameworks)
Drive regional activation & conversion optimization — identify market-specific friction points in the European user journey and tailor onboarding, KYC flows, nudges, and feature presentation to local user expectations and compliance requirements
Requirements
5+ years of user-facing product experience; trading platform or fintech background preferred
Proven ability to take innovative products from 0 to 1 with hands-on execution
Platform-level product thinking — able to build frameworks and standards that scale team output
Experience with user segmentation and conversion funnel optimization; data-informed decision making
Strong cross-functional communication skills; able to drive results independently in complex orgs
Experience managing localization for multi-market European products — understanding of i18n workflows, vendor management, and how to balance a global product with local relevance across fragmented European markets
Deep familiarity with European user behavior and market nuances — understanding of how product expectations, payment preferences, trust signals, and communication styles differ across Western, Northern, Southern, and Central/Eastern Europe
Awareness of European regulatory landscape — working knowledge of MiCA, GDPR, and how compliance shapes the user experience (KYC/KYB flows, risk disclosures, marketing restrictions)
Bilingual in English and Mandarin would be preferred
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Location: Europe - Remote
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
Key Responsibilities:
Support market expansion for Bybit Pay across global, building and owning the full growth pipeline
Acquire and manage merchants, PSPs, payment gateways, fintech partners,
Web3
projects, community leaders, and other growth channels.
Drive the end-to-end
BD
cycle: market mapping, lead generation, pitching, negotiation, and partnership execution.
Collaborate with internal teams (Product,
Card
,
Fiat
Channels, Compliance, Payments Ops, Marketing) to activate and scale payment use cases.
Develop regional GTM strategies and identify high-potential payment corridors for crypto-to-fiat and fiat-to-crypto flows.
Support cross-border payment products, including settlement channels, payout solutions, and merchant integrations.
Provide market intelligence, partner feedback, and competitive analysis to optimize product direction.
Represent Bybit in industry events, conferences, and ecosystem partnerships.
Requirements:
Strong understanding of the
KOL
and
VIP
ecosystem
In-depth knowledge of the local market
Comprehensive knowledge of our platform and products
Strong understanding of community dynamics
Knowledge of the OSOP environment for creating Campaign 2.0 campaigns
Understanding of the marketing landscap
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Location: Europe - Remote
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions.
Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services and Web3.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at global scale.
Bybit EU is headquartered in Vienna and is building the next generation of regulated digital asset services for customers across the European Economic Area.
About the Role
Bybit EU is looking for a Chief Business Operation Officer (COO) EU to be the single accountable owner of the end-to-end operational experience for our European customers, ensuring a seamless customer journey while driving operational efficiency and reducing cost to serve.
This executive leadership role covers
AML
/
AFC
operations, customer services, payments,
MiFID
operations, trading desk operations and external partner management
, with a strong focus on operational efficiency, risk management and sustainable business growth.
Reporting directly to the
EU Group CEO
, you will work closely with Compliance, Risk, Finance, Technology, Product and global Operations teams to build and maintain a robust and scalable European operating model.
Key Responsibilities
Operational Strategy & Performance
Define and execute the European operational strategy aligned with business objectives and regulatory requirements.
Oversee day-to-day operations across European entities, ensuring efficiency, scalability and service quality.
Own operational budgets, KPIs, resource allocation and performance management.
Drive operational transformation, automation and continuous process improvement.
Own the end-to-end customer journey across operational functions, working with Product, Technology and global teams to remove friction, address root causes and deliver measurable improvements in customer experience and cost to serve.
AML & Anti-Financial Crime Operations
Oversee AML/AFC operations, including KYC/KYB, customer due diligence, transaction monitoring, sanctions screening and financial crime investigations.
Ensure effective operational controls, escalation procedures and compliance with applicable regulatory requirements.
Partner with Compliance, MLROs and Risk teams to strengthen financial crime prevention and operational effectiveness.
Customer Services & Experience
Lead European customer service operations across retail, VIP and institutional customer segments.
Drive customer satisfaction, service quality, complaint resolution and operational efficiency.
Establish service standards, KPIs and scalable customer support capabilities.
Payments & Financial Operations
Oversee payment operations, including fiat deposits, withdrawals, transaction processing, reconciliation and settlement.
Ensure efficient and reliable payment services across banking partners, payment providers and internal platforms.
Support the operational delivery and development of regulated EMI payment services.
MiFID & Trading Operations
Oversee MiFID-related operations and European trading desk activities within applicable regulatory permissions.
Ensure effective trade execution processes, order management, reconciliation, settlement and operational controls.
Partner with Product, Trading, Risk and Compliance to support trading products, market operations and regulatory requirements.
External Partners & Third-Party Management
Manage strategic operational relationships with banks, payment providers, custodians, liquidity providers and outsourced service partners.
Oversee partner performance, service agreements, outsourcing arrangements and third-party operational risks.
Develop and optimise partnerships to support business growth, resilience and operational efficiency.
Operational Risk & Governance
Establish effective operational governance, internal controls, risk management and business continuity frameworks.
Ensure operational compliance with applicable European regulatory requirements, including MiCA, MiFID II, AML and DORA.
Oversee operational incident management, audit readiness, regulatory remediation and management reporting.
Leadership & Collaboration
Build and lead high-performing European operations teams across all responsible functions.
Set clear objectives, KPIs and accountability across the organisation.
Act as a key member of the European executive leadership team, collaborating with global and local stakeholders to achieve business objectives.
What We're Looking For
Signifcant 15 + relevant experience in financial services, banking, fintech, digital assets, brokerage or capital markets, including significant executive leadership experience.
Strong ownership mentality, high agency and critical thinking: takes accountability for outcomes, challenges assumptions and drives issues through to resolution across organisational boundaries.
Proven experience managing complex, multi-functional operations in regulated financial services environments.
Strong understanding of crypto trading, digital assets, payment services, AML/AFC and MiFID-related operations.
Demonstrated experience leading customer operations, payments, trading operations and external service providers.
Strong knowledge of European regulatory frameworks, including MiCA, MiFID II, AML, DORA and payment services regulations.
Proven ability to scale operations, improve efficiency and implement effective governance and risk management frameworks.
Experience managing outsourcing arrangements, banking relationships and strategic external partners.
Strong commercial, analytical and financial management skills, with experience managing budgets, KPIs and operational performance.
Proven leadership experience across international teams and multiple European jurisdictions.
Excellent strategic thinking, decision-making, communication and stakeholder management skills.
Fluent English; additional European languages are an advantage; Chinese nice to have.
Background in management consulting, banking or trading preferred, with strong critical thinking, analytical judgement and proven hands-on experience leading teams and improving business performance.
Bachelor's or Master's degree in
Business Administration, Finance, Economics, Banking, Management or a related field; equivalent relevant professional experience will also be considered.
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
leadVienna, Austria
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоLithuania; Bosnia & Herzogovina; Estonia; Spain; North Macedonia; Serbia; Slovakia; Malta; Moldova; Montenegro; Portugal; Italy; Latvia; Albania; United Kingdom; Czech Republic; Greece; Cyprus; Netherlands; Kosovo; Malaysia; Yerevan; Bulgaria; Slovenia; Romania; Poland; Bosnia and Herzegovina; Turkey; Czechia; Georgia; Croatia; South Africa; Our tribe works primarily in the Eastern European Time Zone (EET — UTC+2/UTC+3); We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported