Location: United States, San Mateo, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Sr. Principal Engineer, Data & Machine Learning
San Mateo, CA
Why PlayStation Data & Intelligence
PlayStation reaches more than 100+ million people. Behind those experiences is one of the largest consumer data estates in entertainment: tens of petabytes under management and trillions of telemetry events a year, powering personalization, experimentation, partner analytics and enterprise decisions across the company.
We are in the middle of a multi-year shift in how that data creates value. Today intelligence often arrives after the moment has passed. Our goal is a connected intelligence layer where trusted context about players, content, partners and the business is built once, reused everywhere, activated at the point of decision, and improved by evidence about what happened next. That includes serving AI models and agents with the same governed meaning, quality and permissions we give to people.
This role helps shape how that is built across PlayStation.
The Role
We are looking for a Senior Principal Engineer, Data & Machine Learning to serve as chief architect for our Data & Intelligence organization and as the senior technical authority for how SIE builds, reuses and activates trusted data and intelligence.
This is one of SIE’s most senior individual-contributor roles. You will report directly to the Vice President of the organization, sit on the leadership team alongside the Sr. Directors who run our two delivery portfolios, chair our architecture review forum, and lead a community of Principal Engineers anchored to the major architectural seams. You will have no direct reports by design; your leverage comes from the architecture, the standards and the decisions the whole organization builds against.
This is a hands-on role. You will author architectures and reference implementations, prototype uncertain approaches, review the designs and code that matter most, and step in directly when a technical problem puts an important outcome at risk.
What You’ll Own
You will set the architecture for, and drive reuse across, the initiatives that define the next three years of data and intelligence at PlayStation:
A single, reusable understanding of the player.
The context, lifecycle and lifetime-value intelligence that powers experiences and decisions across PlayStation, built once and reused rather than rebuilt per use case.
Content and game understanding.
Intelligence about titles, experiences and how players engage with them, connected through engagement and content graphs to improve discovery, personalization and new AI experiences.
Creator and partner intelligence.
Reusable title, launch and lifecycle intelligence available to partners at the point of decision, before launch, while live and after.
Unified measurement.
Experimentation, attribution and causal measurement so the company knows what changed an outcome, by how much, and what to do next.
Activation.
Real-time signals, activation data products and APIs that deliver trusted context into the systems that personalize and act.
Semantic and conversational intelligence.
A shared layer of business meaning and metrics that people, analytical tools and AI agents can query and trust.
Enterprise decision data.
Decision-grade finance and supply-chain data that accelerates transformation programs across SIE.
Trusted foundations and golden paths.
Data contracts, certification, lineage, unified events and standard publish-to-consume paths, with trust designed into the lifecycle; and launch data readiness so priority launches have their signals and measures from day one.
What You’ll Do
Translate our multi-year Data & Intelligence strategy into a coherent technical strategy and target architecture, with clear principles for trusted data products, ML systems, shared intelligence, evaluation, activation and lifecycle management.
Chair the architecture review forum: set its charter and cadence, publish decisions, track adoption and hold the line on non-conforming designs.
Own the boundary decisions between platform capabilities built for reuse and domain delivery, and keep them stable.
Define and ratify the standards teams build against: data contracts, golden paths, model evaluation and experimentation, observability, reliability, cost and lifecycle management.
Lead the technical direction of our hardest cross-organizational initiatives; author proposals, reference designs and prototypes that establish a credible path from concept to production.
Work directly with engineering and data science teams to remove critical blockers, so that decisions become usable capabilities rather than architecture on paper.
Partner with security, privacy, legal, governance and responsible-AI teams to embed controls throughout the data and ML lifecycle, including the responsible use of proprietary data, third-party and foundation models, and externally hosted AI services.
Identify duplicative capabilities, drive rationalization and retirement, and improve interoperability across SIE’s data and ML landscape.
Advise senior executives on major technical investments, tradeoffs, emerging capabilities and long-term risk; produce the written recommendations that drive annual planning.
Connect technical investment to named consumers, decisions and measurable outcomes; define how we measure adoption, reuse, time-to-action, quality, reliability, safety and cost.
Lead a community of Principal Engineers; mentor Principal, Staff and Senior engineers, architects, ML engineers and data scientists.
Represent SIE’s data and machine learning direction in senior leadership forums, partner organizations and, where appropriate, the broader industry.
What We’re Looking For
15+ years in software, data or machine learning engineering, including 9+ years leading the architecture and delivery of large-scale, complex systems.
A track record of authoring architectures, standards or platforms that were adopted across multiple organizations and stayed in use.
Experience taking data, ML or decisioning systems serving tens of millions of consumers into production and operating them at scale.
Experience chairing, or being the deciding technical voice in, an architecture review forum spanning multiple engineering organizations.
Deep expertise in at least two of: reusable data products, semantic and metadata layers and data contracts; ML platforms, lifecycle management, evaluation and decisioning; real-time signals, distributed inference and activation platforms; experimentation and causal measurement; generative AI, retrieval and agentic systems; responsible AI, privacy and technical governance.
Strong command of distributed systems, cloud, data architecture, APIs, security, reliability, observability and performance engineering.
Demonstrated ability to influence senior executives, engineering and product leaders, and cross-functional partners without direct authority.
Outstanding written communication. This role leads through documents.
Experience mentoring Staff, Principal or similarly senior technical professionals.
Master’s degree in Computer Science, Machine Learning, Engineering or a related discipline, or equivalent experience.
Nice to Have
Data and ML applied in gaming, entertainment, media, digital commerce or another large-scale consumer ecosystem.
Personalization, recommendations, customer intelligence, content intelligence, experimentation or predictive decisioning at scale.
Shared data or ML platforms serving multiple products and organizational domains.
Feature, vector, graph, semantic or knowledge platforms; AI gateways and LLMOps.
Experience translating research or emerging technology into production capabilities.
Contributions to the field through open source, patents, publications, standards or conference talks.
Why You’ll Love This Role
Set the technical direction for data and intelligence across PlayStation.
Own the architecture behind experiences reaching more than 100 million people.
Report directly to the VP and sit on the organization’s leadership team.
Build once, reuse everywhere: the mandate is to end duplicated work, not add to it.
Work with strong Principal and Staff engineers, data scientists and product leaders across the company.
Stay hands-on at the most senior IC level.
#LI-KS1
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role
is eligible
for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
This role also may be eligible for a bonus package.
Click
here
to learn more.
The estimated base pay range for this role is listed below.
$304,200
—
$456,200 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: San Francisco, CA; New York, NY
Workplace: OnSite
ABOUT US
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
About the Team
The Infrastructure team builds and maintains the systems that power LangChain’s developer platform, including LangGraph Cloud and LangSmith. The team focuses on reliability, scalability, and developer productivity across the stack, working closely with backend, frontend, and platform engineers to ensure services are deployed, tested, and operated with confidence.
About the Role
We’re hiring a Software Engineer to join the Infrastructure team and own developer productivity across our LangGraph Cloud/Platform and LangSmith products. You’ll work closely with Infrastructure, Backend, and Frontend teams to ship with confidence across Kubernetes-based services, APIs, and UI flows. You’ll also help pioneer quality practices specific to LLM applications, such as prompt regression testing and evaluation suites.
Location: In person 5 days/week in San Francisco, CA or New York, NY
What You'll Do
- Own test strategy end-to-end across APIs, services, UI, data, and infrastructure (Kubernetes, Terraform, Helm)
- Stand up ephemeral test environments in Kubernetes for pull requests and release candidates; seed test data and run hermetic test suites
- Shift quality earlier in CI/CD pipelines (GitHub Actions) through parallelization, caching, deterministic seeds, flake tracking, and quality gates
- Build observability into testing workflows with rich failure artifacts such as logs, traces, and dashboards
- Establish performance and reliability baselines for critical paths, including SLIs, SLOs, and regression detection
- Partner on incident workflows by reproducing issues, adding targeted regression tests, and improving runbooks and postmortems
- Write documentation including test plans, playbooks, and contributor guidelines for writing high-quality tests
Example projects you might own
- A pull-request ephemeral end-to-end testing harness that deploys a minimal LangSmith stack in CI and runs Playwright and API suites against seeded tenants
- A k6 performance scenario that simulates multi-tenant traffic and surfaces p95/p99 latency regressions per release
- A flake-budget system that automatically quarantines flaky tests, opens issues with artifacts, and tracks time-to-deflake
What You'll Bring
- 3+ years of experience as a software engineer or infrastructure engineer
- Strong hands-on experience with Python and testing frameworks such as pytest
- Experience working with CI/CD systems (GitHub Actions preferred) and improving pipeline performance and reliability
- Solid understanding of API testing, mocking/stubbing, and data setup/teardown
- Comfort defining quality standards, writing test plans, and driving cross-team execution
Nice to Have
- Experience with load and performance testing tools such as k6
- Familiarity with observability tooling such as Datadog or OpenTelemetry
- Experience testing services running on Kubernetes and containerized environments
- Basic infrastructure experience with Helm, Terraform, Kubernetes networking, or secrets management
- SQL fluency for validating data (Postgres, ClickHouse, BigQuery)
- Familiarity with Go, Node, or React for targeted white-box tests and improving system testability
Compensation
- Annual salary range: $165,000- $250,000 USD
Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
BENEFITS
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Location: CAN: Vancouver (333 Seymour St)
Workplace: Hybrid
OUR PURPOSE
At Xero, we’re here to supercharge small businesses. By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small business, we’ll be building a stronger economy that can change the world.
HOW YOU’LL MAKE AN IMPACT
Accounts payable is broken for small businesses. Managing and paying a bill today means stitching together three or four different tools — capturing documents in one place, entering data in another, chasing approvals over email, and making the payment in a bank portal. It is manual, error-prone, and it takes hours every week from people who should be running their business.
Xero’s bills and bill payment surface already serves over a million monthly active users globally: small business owners, the employees who keep their books, and professional bookkeepers working across dozens of clients at accounting firms. It runs on a system designed for a pre-agent world.
As a Senior Product Manager on Bills, you will own the layer underneath that surface — the API contracts, the data-access model and the permission architecture that decide what a person or an agent is allowed to read, write and pay on a customer’s behalf. That applies inside Bills, and it applies through Xero’s integrations with Claude, Copilot and our open-source MCP server. You will set the vision alongside a principal engineer, argue the customer’s case inside technical decisions, decide what the interface should be, and lead a team of engineers through a replatform that never takes those million users offline.
This is not a zero-to-one bet looking for users. The work already has them. What does not exist yet is the architecture underneath accounts payable that makes automated, agent-assisted and human-directed spend coherent, safe and trustworthy. That is the job.
Your impact will be measured through customer, operational and commercial outcomes — including automation and straight-through processing rates, bill payment adoption and volume, activation and retention across owner and bookkeeper personas, platform and API reliability, and the pace at which the replatform lands without customer disruption.
THE TEAM AND HOW THEY CONNECT
You will join the Bills team — 20+ engineers, designers and product managers across Toronto, Vancouver and Pittsburgh — working across core AP workflows, platform APIs, AI experiences and bill payments. The team partners closely with payment and infrastructure vendors, and with cross-functional teams across North America, the UK, Australia and New Zealand. This is a global role, based in Toronto or Vancouver with flexibility to work remotely, and the team comes together in person regularly to collaborate and align on strategy.
WHAT YOU’LL DO
OWN THE ARCHITECTURE UNDERNEATH PAYMENTS
- Develop the vision, strategy and roadmap for the API, data-access and permission layer that underpins bills and bill payments, in partnership with a principal engineer.
- Define the contracts, data models and permission scopes that determine what any client — Xero’s own UI, a partner integration, or an AI agent — can read, write, approve and pay.
- Decide where authority sits: what a person must confirm, what an agent may do unattended, what requires a second approver, and what can never be automated.
- Sequence a replatform of a system serving more than a million monthly active users, with migration paths, dual-running periods and rollback plans that keep customers working throughout.
- Own the cost and consequence of changing contracts that other teams and third parties depend on, including versioning, deprecation and breaking-change communication.
- Identify opportunities to build reusable capabilities that serve Bills, the wider spend lifecycle and external developers, rather than isolated point solutions.
REMOVE TOIL FROM THE END-TO-END ACCOUNTS PAYABLE WORKFLOW
- Own products across the complete accounts payable journey: bill capture and understanding, coding and data extraction, approval routing, scheduling, payment execution, reconciliation and exception handling.
- Build toward a world where bills arrive, get understood, get approved and get paid with minimal human toil, and where the entire spend lifecycle lives in one place.
- Make Bill Pay the default way businesses pay through Xero, scaling bill payments across markets.
- Identify valuable and differentiated customer problems, and frame clear solutions that can be tested, validated and delivered incrementally.
- Ensure that platform complexity results in simple, understandable customer experiences rather than being passed through to the customer.
BUILD FOR MULTIPLE PERSONAS WHOSE INTERESTS CONFLICT
- Lead customer research across the distinct user types on this surface: business owners, in-house finance and admin staff, and professional bookkeepers and advisors managing many clients at once.
- Design for the tension between them — the owner who wants a bill paid now, the bookkeeper who needs control and auditability, the firm that needs consistency across a client portfolio — and make the trade-off explicit rather than averaging it away.
- Partner closely with Design and Engineering to create high-quality experiences across web, mobile and embedded surfaces, as well as programmatic ones.
- Use customer data, qualitative insight and market intelligence to inform product strategy, prioritisation and roadmap decisions.
SHIP AI AND AGENT CAPABILITIES CUSTOMERS CAN TRUST
- Define how AI and agents participate in accounts payable: what they suggest, what they act on, what they escalate, and how the customer stays in control.
- Own the quality bar for LLM-powered capabilities — evaluation sets, confidence thresholds, human-in-the-loop design, fallback behaviour and observable failure modes — and hold the line on it before launch.
- Prototype your own ideas, including in code, rather than waiting for engineering capacity to test a hypothesis.
- Shape how Xero’s accounts payable capabilities are exposed to external agent platforms, including our MCP server and integrations with Claude and Copilot.
- Design for an error-intolerant workflow: this product moves real money, and a wrong answer costs a customer real money and real trust.
NAVIGATE RISK, COMPLIANCE AND OPERATIONAL COMPLEXITY
- Partner with Risk, Compliance, Legal, Security and Operations to build products that meet regulatory, security and operational requirements across markets.
- Take responsibility for risks arising from authorisation and access control, financial crime, privacy and responsible data use, data accuracy, regulatory change and service availability.
- Account for market-specific gating in payments and money movement — including US money transmission, UK FCA and open banking requirements, and Australian licensing and payment rails — when sequencing launches.
- Lead trade-off decisions that balance customer experience, risk exposure, regulatory obligation, technical complexity and commercial outcome.
- Treat operational processes, support tooling and exception management as part of the product, not an afterthought — including failed payments, duplicate bills, incorrect approvals, reversals and disputes.
DRIVE STRATEGY, EXECUTION AND COMMERCIAL OUTCOMES
- Develop and execute roadmaps that align customer needs, AP strategy, platform architecture and Xero’s broader business objectives, including the Melio acquisition and Xero’s North America growth agenda.
- Establish clear product goals, success metrics and OKRs, and be accountable for moving them.
- Take an active role in annual and quarterly planning, including funding, prioritisation and resourcing discussions.
- Lead release and rollout strategy so that changes land safely and iteratively across customer cohorts and markets.
- Monitor and interrogate customer, commercial and operational results, and lead interventions where outcomes are not meeting expectations.
- Understand the economics of the product, including payment volume, adoption, pricing, processing cost, margin and revenue.
- Make clear prioritisation decisions that balance immediate delivery against the long-term evolution of the platform.
LEAD THROUGH CROSS-FUNCTIONAL INFLUENCE
- Build strong relationships across Product, Engineering, Design, Risk, Compliance, Operations, Finance, Partnerships and Go-to-Market teams.
- Create clarity on what is being built, why it matters, how it will work and when it will be delivered.
- Hold your own in architecture and design reviews on data models, API contracts and migration sequencing, and bring a position rather than only questions.
- Drive decision-making across complex stakeholder groups and act as tie-breaker when consensus cannot be reached.
- Represent the products you own in senior leadership, product, architecture and payments forums, and in front of customers and partners.
- Mentor and support other Product Managers, raising the standard of platform and AI product expertise across Xero.
SUCCESS LOOKS LIKE
- Bills arrive, get understood, get approved and get paid in Xero with materially less human effort than they require today.
- There is a clear, documented and well-reasoned answer to what an agent is allowed to do with a customer’s money in Xero — and customers and partners trust it.
- The API and permission layer underneath accounts payable is coherent, versioned and extensible, and new clients, markets and payment capabilities can be supported without duplication or rework.
- The replatform progresses on a sequence the team believes in, with no material disruption to the million-plus customers using the surface every month.
- Owners, in-house finance staff and professional bookkeepers each get an experience suited to how they actually work, and you can name the trade-offs you made between them.
- AI-powered capabilities ship with defined evaluation criteria, measured quality, understood failure modes and appropriate human control — and improve after launch on evidence.
- Bill Pay adoption, payment volume, automation rate, activation and retention are improving, and your contribution to that is clear.
- Product risks and dependencies are identified early and managed in partnership with Engineering, Risk, Compliance and Operations.
- Stakeholders understand the vision, strategy, roadmap and key trade-offs — and engineers come to you first when a decision needs making.
- Other Product Managers are developing through your coaching and knowledge-sharing.
- You demonstrate and amplify Xero’s values.
WHAT YOU’LL BRING WITH YOU
ESSENTIAL EXPERIENCE
This role sits below the interface as much as in front of it, and the bar reflects that. You will bring:
- Experience shipping below the UI. You have delivered changes to APIs, integration layers or shared services as part of delivering a wider product, and you know what it costs to change a contract other people depend on. Ideally you have owned a public or partner API through a breaking change.
- Substantive AI product experience. You have shipped an LLM-powered capability that customers actually used, and you can talk about evaluations, failure modes and confidence thresholds unprompted — including what your product got wrong in production and what you did about it. You use AI aggressively in your own work and prototype in code.
- Multi-persona B2B product experience. You have built a workflow serving several distinct user types whose interests conflict, and you can name a specific trade-off you made between two of them.
- Error-intolerant domains. You have built products where a mistake costs money or carries regulatory consequence — payments, payroll, tax, treasury, lending, legal or clinical workflows.
- Significant product management experience in a software development environment, across the full product lifecycle — typically five or more years in product, or comparable time as a founder, consultant or technical individual contributor in a payments and/or commerce domain.
Deep accounts payable, bookkeeping, accounting or finance-team domain experience is a strong advantage but not a requirement, and experience with payment rails, regulatory-gated launches or fintech infrastructure is similarly valuable. Product experience confined to feature delivery on top of an existing platform, without direct involvement in the interfaces, contracts or data models underneath, is unlikely to be enough on its own for this role.
PRODUCT LEADERSHIP
- A strong track record of addressing customer needs through the innovative use of technology.
- Experience developing successful product strategies, roadmaps and long-term plans — setting direction rather than receiving a spec.
- Demonstrated ability to operate in technically complex and highly ambiguous environments, and to start before the problem is fully defined.
- Strong product judgement and the ability to make decisions with incomplete information.
- A track record of owning activation, retention, revenue or an equivalent metric and moving it — you can name the metric, the movement, and the trade-off you made to get it.
- Self-direction under ambiguity, with minimal supervision required to define direction and drive outcomes.
- Demonstrated ability to influence decisions at all levels of an organisation.
TECHNICAL AND COMMERCIAL UNDERSTANDING
- Ability to work as a peer with engineers and architects on platform design, APIs, data models, permission and authorisation models, system dependencies and technical trade-offs.
- Understanding of migration and replatform sequencing in a live, high-volume system, and of the risks that come with it.
- Strong understanding of how AI and agent systems are built and evaluated, including retrieval, tool use, evaluation design and the limits of model reliability.
- Ability to translate customer and business needs into clear product requirements and technical specifications.
- Understanding of product economics, including volume, cost, margin, pricing and revenue.
- Experience evaluating third-party providers and making build, buy or partner decisions.
- Familiarity with the regulatory, risk, security and operational considerations involved in moving money.
CUSTOMER AND DATA ORIENTATION
- Strong experience conducting customer research and converting insight into product decisions.
- Ability to identify and clearly articulate complex customer problems — and to talk about users in the plural.
- Experience developing MVPs, incremental solutions and experiments that validate product assumptions.
- Strong analytical skills, using quantitative and qualitative data to make decisions.
- Ability to establish meaningful success criteria and monitor ongoing performance.
- Ability to translate complex information for technical, commercial, operational and executive audiences.
CROSS-FUNCTIONAL LEADERSHIP
- Demonstrated success working with diverse stakeholder groups across multiple engineering teams, geographies and third-party partners.
- Ability to lead through influence across Product, Engineering, Design, Risk, Compliance, Operations, Finance and Go-to-Market.
- Strong communication, facilitation and stakeholder-management skills, and comfort presenting to executives and to customers.
- Ability to navigate difficult decisions, resolve ambiguity and create alignment across teams and geographies.
- Willingness to disagree with an engineer, and to be disagreed with, in service of the customer.
- Experience mentoring and coaching Product Managers and cross-functional team members.
CRITICAL CAPABILITIES
Love customer problems
- Lead the use of customer research approaches and methodologies to generate meaningful insight across owner, in-house finance and bookkeeper personas.
- Clearly define and articulate complex customer problems, including where personas conflict.
- Develop incremental solutions and experiments that validate customer and product assumptions.
- Ensure that platform and agent complexity results in simple, understandable and trustworthy customer experiences.
Look to the future
- Develop compelling product strategies and roadmaps that align customer, commercial and platform objectives.
- Anticipate how immediate architectural decisions will constrain future agent capabilities, markets, partners and products.
- Identify opportunities to create reusable capabilities rather than isolated point solutions.
- Explore new technologies, models and business models that change how small businesses manage and pay their bills.
Work the Xero way
- Lead effective product prioritisation and decision-making.
- Establish strong product and delivery practices within the team, without relying on a program manager to hold the plan.
- Coordinate across products and teams to deliver end-to-end customer outcomes.
- Ship iteratively, learn from outcomes and continuously improve the product.
Demonstrate commercial acumen
- Understand the markets, customer segments and competitive environment for accounts payable and bill payment.
- Balance customer value, platform investment, risk and commercial outcome.
- Define success criteria that reflect customer needs and product-market fit.
- Use adoption, volume, cost, margin and revenue data to guide product decisions.
Do it together
- Create alignment across complex and diverse stakeholder groups.
- Communicate a clear and compelling product narrative.
- Build productive relationships across teams, functions, markets and geographies.
- Mentor others and raise the standard of product, platform and AI expertise across Xero.
Explore the data
- Use data to understand customer behaviour, automation performance and operational outcomes.
- Combine insight from customer research, product telemetry, support interactions and market trends.
- Translate information into clear recommendations and decisions.
- Establish measurement, evaluation and observability as core parts of product development.
WHY THIS ROLE
Most AI product roles are a bet on a zero-to-one that may never find users. This one is the opposite. More than a million people already do this work in Xero every month, and the mandate is to define how agents get to touch it.
Xero has already put the pieces on the table: a US$2.5B acquisition of Melio, an open-source MCP server, a live Claude integration, and a new North America Product and Technology Hub. What does not exist yet is the architecture underneath accounts payable that makes it all coherent. That is what you would own.
COMPENSATION & TOTAL REWARDS
At Xero, we value the impact and skills you bring to the team. We believe in a Total Package philosophy - ensuring your value is recognized through a holistic lens that includes base salary, performance incentives, and world-class benefits.
The expected base salary range for this role is CA$167,400 – CA$209,200.
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.
In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:
- Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
- Comprehensive Benefits: World-class health, wellness, and retirement programs. Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ including Wellbeing days, generous leave, and dedicated professional development budgets.
This is a posting for an existing vacancy.
Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.
Location: US, Boston, MA
Workplace: OnSite
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
ABOUT THE ROLE
We are seeking a Senior NPI Mechanical Engineer to help establish our mechanical New Product Introduction (NPI) practices from the ground up, guiding hardware programs from concept through early production readiness. In this role, you will be the technical authority on manufacturability, working closely with design, quality, and supply chain teams to build the frameworks, processes, and discipline that let us scale from prototype and beta builds toward repeatable, larger-volume production. You will stand up quality processes and defect-reduction practices sized to where we are today, and own supplier relationships from sourcing through qualification and issue resolution. This is a hands-on, cross-functional role at the intersection of design, manufacturing, and quality, for an experienced mechanical engineer who thrives on creating structure out of ambiguity as much as executing within it.
WHAT YOU'LL DO
New Product Introduction (NPI)
- Lead mechanical NPI activities across the full product lifecycle, from concept and early prototyping through pilot builds, ramp, and sustained production.
- Partner with design engineering to review designs for manufacturability, assembly, and testability (DFM/DFA/DFT), influencing decisions early enough to avoid costly late-stage changes.
- Help define and stand up a lightweight, right-sized gate process (EVT/DVT/PVT-equivalent) for our stage, then own the mechanical engineering deliverables (build plans, test protocols, readiness criteria) at each gate as it matures.
- Coordinate cross-functionally with electrical engineering, industrial design, quality, supply chain, and program management to keep NPI programs on schedule and within budget.
Manufacturing Scalability
- Evaluate and select manufacturing processes, tooling, and fixturing appropriate for our current build volumes, with an eye toward what will and won't scale as we grow from beta to production
- Identify and resolve bottlenecks in prototype and early pilot builds, laying the groundwork for the throughput and yield improvements we'll need as volume increases.
- Develop and validate assembly processes, work instructions, and line layouts in partnership with contract manufacturers and internal operations teams- largely from scratch, not by inheriting existing documentation.
- Lead design-for-scale reviews to anticipate and mitigate risks before they impact volume production.
Quality & Defect Reduction
- Lead defect triage and containment efforts during prototype and pilot builds, partnering with quality engineering — or building that partnership where it doesn't yet exist — to close the loop on recurring issues.
- Define and begin tracking foundational quality metrics appropriate to our build volumes (e.g., first-pass yield, defect rate per build, open issues by severity), evolving toward more statistically rigorous measures like DPPM and field return rates as volumes grow.
- Establish and drive quality processes across the NPI lifecycle, including FMEA, root cause analysis, and corrective/preventive action (CAPA) programs.
- Champion a culture of proactive quality, embedding lessons learned from prior programs into new product designs.
Supplier Management
- Lead supplier sourcing, qualification, and onboarding for mechanical components, subassemblies, and tooling.
- Conduct supplier audits and capability assessments to ensure suppliers can meet cost, quality, and volume requirements.
- Manage ongoing supplier relationships, including performance reviews, issue resolution, and escalation management.
- Negotiate and align on technical requirements, specifications, and quality agreements with suppliers and contract manufacturers.
WHAT WE'RE LOOKING FOR
- Bachelor's degree in Mechanical Engineering or a related field.
- 10+ years of mechanical engineering experience, including significant time in NPI roles- ideally including experience both scaling hardware through high-volume manufacturing and standing up NPI processes from scratch in an early-stage or low-volume environment.
- Demonstrated track record of taking products from concept through mass production, ideally in robotics, consumer electronics, or complex electromechanical systems.
- Strong working knowledge of DFM/DFA/DFT principles, GD&T, and manufacturing processes (injection molding, sheet metal, machining, casting, etc.).
- Hands-on experience with quality methodologies such as FMEA, 8D, root cause analysis, and SPC.
- Proven experience managing supplier relationships, including sourcing, qualification, and issue resolution.
- Experience standing up or scaling manufacturing lines at contract manufacturers.
- Excellent cross-functional collaboration and communication skills, with the ability to influence design decisions and align diverse stakeholders.
- Willingness to travel to supplier and manufacturing sites as needed (domestic and/or international).
Preferred Qualifications:
- Experience in robotics, automation, or other complex mechatronic products.
- Familiarity with PLM/ERP systems and NPI program management tools.
- Six Sigma or equivalent quality certification.
- Experience with regulatory and safety compliance requirements relevant to robotics hardware (e.g., UL, CE, ISO).
WHAT WE OFFER
- Comprehensive health coverage for US‑based employees, including fully paid medical, dental, and vision insurance, with virtual care and employee assistance resources.
- Meaningful time off to rest and recharge: 23 days of PTO (accrued), separate sick leave, and paid company holidays.
- 401(k) retirement plan with 4% employer match.
- Competitive equity: stock options with meaningful upside as we scale.
- Free daily catered lunch, snacks, and drinks in‑office.
- Collaboration with top‑tier engineers, researchers, and product experts in AI and robotics.
- Freedom to influence the product and own key initiatives.
For this role in Massachusetts, the expected base salary range is $150K–$190K USD per year; your placement in that range depends on how your experience maps to our internal leveling.
Location: San Francisco; New York City
Perplexity Computer is one of the defining products of the new era of agentic AI. Millions of people use Perplexity to transform knowledge into action, and the Agent Capabilities team sits at the intersection of frontier AI research and product innovation, building the foundations that shape how users and agents solve increasingly complex tasks.
As every major breakthrough in AI models creates new possibilities, the Agent Capabilities team is responsible for turning frontier AI breakthroughs into reusable product capabilities. We are often the first to evaluate emerging model capabilities, determine where they create real user value, and transform them into reliable, scalable, high quality experiences for both users and agents. This is a highly leveraged role with broad ownership at the intersection of frontier AI research, agent systems, platform engineering, and product innovation.
Tech Stack: Python | Go | Rust | PostgreSQL | DynamoDB | AWS | TypeScript
WHY PERPLEXITY IS DIFFERENT
- Craftsmanship. We build high quality, tasteful products targeting both the AI native and AI curious.
- Ownership. You identify the problem, design the solution and ship it.
- Entrepreneurship. We think like founders, act with urgency, and hustle to deliver for each other and our users.
- Scholarship. Work among highly talented peers, pursuing knowledge and truth, upleveling ourselves, our teams, and our products.
- Partnership. We amplify each others' strengths, break down silos, and give selflessly to help our colleagues deliver excellence.
WHAT YOU'LL DO
- Evaluate frontier models against real user tasks, identify useful behaviors and failure modes, and turn the most promising advances into production agent systems. Own the lifecycle from rapid prototyping and evaluation through launch, monitoring, and iteration.
- Improve agents’ ability to plan, use tools, manage context, recover from errors, and complete long-running tasks reliably.
- Apply state of the art ML and LLM techniques to design scalable agent capabilities such as skills, plugins, artifact generation, tools integrate and use, auto-research, and multi-agent collaboration. Shape the architecture, abstractions, and product experiences that enable both users and agents to compose increasingly sophisticated solutions for real-world tasks.
- Own agent behavior and capabilities end-to-end, from user-facing products and interfaces to backend services. Define offline and online evaluations for task completion, correctness, safety, latency, cost, and user satisfaction. Iteratively improve across models, prompts, harnesses, and products for different problem spaces.
- Build secure, observable, and reliable agent systems, including permissions and safeguards for sensitive actions. Develop tracing, replay, and monitoring infrastructure that makes agent failures reproducible and actionable.
- Collaborate closely with PM, Data Science, Research, to identify high-impact opportunities in understanding and validating emerging model capabilities, and turn complex agent behaviors into simple, reliable product experiences.
- Apply relevant advances in models, inference, evaluation, and agent architecture when they produce measurable improvements in production performance. Set technical direction on ambiguous problems and raise the bar through design reviews, mentorship, and technical leadership.
QUALIFICATIONS
- Typically 6+ years of professional software engineering experience, with a track record of building and owning robust AI-powered, large-scale, user-facing or data-intensive products. Exceptional candidates with less experience and an outstanding record of impact are encouraged to apply.
- Strong software engineering fundamentals, with experience building and operating AI/ML products, backend services, or distributed systems at scale.
- Experience owning the AI product lifecycle, including data analysis, rigorous evaluation, production monitoring, and iterative improvement. Able to define metrics and use production data and user feedback to guide decisions.
- Practical experience in one or more relevant areas, such as agent harnesses, tool use, context engineering, model evaluation, browser automation, or long-running task execution.
- Strong product judgment and execution: you can translate ambiguous user needs into applied AI or ML problems and ship durable solutions with measurable user impact.
- Genuine interest in frontier AI capabilities, agent systems, and excitement for rapidly exploring, evaluating, and productizing new model behaviors.
NICE TO HAVE
- Experience with LLM context engineering or harness engineering, experience with subagents, coding assistants, long-running or autonomous task execution.
- Deep familiarity with the strengths and limitations of current model families across reasoning, tool use, context management, and long-horizon tasks.
- Experience building agent permissions, safeguards, evaluation infrastructure, or production observability systems.
- Experience with mid-training, post-training, or reinforcement learning for frontier or open-source models, along with a strong understanding of model strengths and limitations across reasoning, tool use, context management, and long-horizon tasks.
- AI/ML research experience demonstrated through publications, open-source contributions, or other meaningful research impact.
- Time spent at a fast-growing startup or on a high-ownership engineering team.
Location: San Francisco, California
Workplace: Hybrid
ABOUT SENTRY
Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.
Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.
ABOUT THE ROLE
Sentry is looking for an Engineering Manager to lead our Growth team (internally called "Value Discovery") and help expand our product-led business by helping customers discover and get the most out of our platform.
At Sentry, we do growth with an explicit bias for customer value. Our experiments are rooted in strong product sense and empathy for developers, not conversion pressure. We never surprise developers with new charges or push features they don't need. In a binary tradeoff between doing good by the customer or good by the business, the customer always wins.
You'll collaborate closely with several areas of the business including Product, BizOps, Data, Design, and GTM to identify the moments in a developer's workflow where Sentry can deliver more value, make that value easier to find, and support that your approach works with data.
IN THIS ROLE YOU WILL
You'll lead a team of engineers, set its priorities, and be accountable for the metrics it moves. This is a new role, and the roadmap is yours to define and execute in partnership with design and data teams.
- Lead work across Sentry's self-serve funnel — signup and onboarding, first-run activation moments in-product, trial and upgrade paths, and pricing and billing surfaces in partnership with the Billing team — largely in our Python/Django and TypeScript/React codebase
- Evolve our experimentation foundations, in close partnership with our Data team — flagging, instrumentation, and readouts are real but far from finished
- Run a fast, disciplined experimentation loop where hypotheses are argued before they're built
- Hold conversion and activation alongside churn, support volume, and 90-day retention, and report all of them — including the experiments that come back flat
- Grow the engineers on your team, including the underrated skill of doing excellent work on something that might be deleted next week
YOU’LL LOVE THIS JOB IF YOU
- Believe Growth done well is a form of customer service, not a conversion engine
- Would rather ship one well-argued hypothesis than five cheap tests, and can tell the difference before the results come in
- Love digging into data to find insights but form your best hypotheses from empathizing with customers
- Enjoy the challenge of understanding developer workflows deeply enough to know where and when a change creates value
- Want to build the measurement foundation rather than inherit one, and have opinions about what a team should/shouldn't bother instrumenting
- Are comfortable being the person who says the result doesn't hold up
QUALIFICATIONS
- 3+ years managing engineers, including time owning a metric-driven team, on top of a strong engineering background
- Technically credible with senior engineers — our EMs engage substantively in architecture and technical decisions, and every EM passes a technical assessment at a senior IC bar
- Strong product sense — you identify where a change will create the most value, not just where a metric can be moved
- Experience helping users get the most out of a complex product
- Working fluency with experimentation frameworks, feature flags, A/B testing, and analytics instrumentation
- Able to talk to users credibly about their workflows, tooling, and pain points, with genuine opinions about the developer tools you've used
- Bonus: you've worked on growth at a developer tools company, built experimentation infrastructure from a low starting point, or run experiments at volumes where significance wasn't guaranteed
The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $220,000 to $450,000. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs.
EQUAL OPPORTUNITY AT SENTRY
Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.
If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.
Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.
Location: Remote
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Commercial Account Executive, Mid-Market, you’ll be the primary point of contact for prospective and existing customers in our mid-market segment, helping organizations modernize how they plan, build, secure, and ship software with GitLab’s AI-powered DevSecOps platform. You’ll own a broad book of business in your territory and serve as a strategic, trusted advisor to your accounts as you prospect, run complex sales cycles, and guide customers on their journey with GitLab to achieve clear business outcomes while supporting adoption and reducing churn. You’ll collaborate closely with Sales Development, Solutions Consultant, Renewals, Partners, and Sales leadership, using value-based selling and structured sales methodologies (such as MEDDPICC and Command of the Message) to build a healthy pipeline, run accurate forecasts, and support revenue goals across a wide range of deal sizes.
Must be located in East or Central timezones in the US.
What you’ll do
Own and manage a broad Mid-Market book of business as the primary point of contact in your territory, focusing on new and expansion opportunities.
Focus on customer accounts with 250 to 1,999 employees, managing the spectrum of project sizes and complexity within the mid-market segment.
Articulate the value of GitLab’s AI-powered DevSecOps platform to Mid-Market prospects and customers, tailoring messaging to their business and technical needs.
Build and maintain a healthy pipeline through consistent prospecting, qualification, and advancement of opportunities, using structured methodologies (such as MEDDPICC and Command of the Message) to support your pipeline and revenue goals.
Document buying criteria, decision processes, next steps, and key stakeholders to run disciplined, well-orchestrated sales cycles.
Collaborate with sales development, customer success, renewals, marketing, technical teams, and partners to deliver a cohesive pre- and post-sales experience, co-sell and close opportunities, and expand GitLab’s footprint while delivering added value for customers.
Support customer adoption of GitLab solutions, proactively work to reduce churn and contraction, and participate in quarterly forecasting and territory planning.
Contribute to continuous improvement by sharing win/loss insights, updating the sales handbook, and being a clear voice of the customer into the product via our public issue tracker.
What you’ll bring
Experience selling SaaS solutions by leading value-based conversations with technical and business stakeholders, ideally including development or DevSecOps teams.
Ability to manage a broad mid-market territory as the primary point of contact, owning a book of business from prospecting through close, adoption, and expansion.
Skill in building and maintaining strong customer relationships, including effective discovery, negotiation, and closing to support long-term customer outcomes.
Comfortable driving consistent outbound prospecting activity, creating and maintaining a healthy pipeline, and maintaining accurate territory and forecast documentation.
Ability to collaborate closely with cross-functional partners (sales development, customer success, renewals, marketing, partners, and technical teams) to coordinate account strategies.
Clear and structured communication skills, including presenting the GitLab value proposition to different audience levels and documenting customer insights and lessons learned.
Interest in GitLab, open source, and tools that support software development, with the ability to connect customer business challenges to GitLab’s DevSecOps platform.
Willingness to travel to meet customers and attend events as needed, and openness to bringing relevant, transferable sales experience from a variety of backgrounds.
About the team
The Commercial Account Executive - Mid-Market role sits within GitLab’s broader Sales organization, focused on helping mid-market customers adopt and expand their use of our AI powered DevSecOps platform. You’ll be part of a distributed team of Account Executives, Sales Development, Solution Consultants, Renewals, and Partners who work asynchronously across regions to manage a broad book of business and a wide range of opportunity sizes. Our mission is to guide customers through their journey with GitLab, from first evaluation to long term value realization, by developing new business, strengthening customer relationships, and supporting healthy product adoption. We collaborate closely through shared playbooks, our sales handbook, and GitLab itself to stay aligned on territory plans, pipeline health, and best practices. For more on how we work, see the
Commercial Account Executive Handbook
.
Remote-Global
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$68,800
—
$114,600 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: San Francisco, CA | New York City, NY | Seattle, WA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
We're seeking an experienced Social Escalations Manager to be a founding member of a new pillar of our Operations organization: Community & Executive Escalations. This role is the front line of how Anthropic protects its reputation when high-stakes user issues surface on public social platforms.You'll help stand up the function from scratch and operate it day-to-day. You'll actively monitor brand and product conversations, triage emerging issues, and own social escalations end-to-end. During live escalations, you'll build real-time social reports that turn data into actionable recommendations to resolve issues quickly and reduce reputational risk. The ideal candidate pairs deep fluency in the social analytics landscape with calm judgment under pressure, sharp written communication, and a bias toward action.
Key responsibilities
Build the team's playbooks, escalation criteria, tooling solutions, and SOPs to successfully manage social escalations
Actively monitor public social channels for brand mentions, surfacing potential escalations and triaging them against defined criteria
Own social escalations end-to-end during your coverage hours
Communicate crisply with internal stakeholders: brief executives on live situations, give Comms partners the facts they need, and keep incident channels useful and current
Build social reports in real-time, using the data to drive actionable recommendations that quickly and effectively resolve live incidents and reduce reputational risk
Write clear post-escalation reports that capture what happened, what we did, and what should change—so the next escalation is easier than the last
Help iterate on the team's playbooks, response templates, escalation criteria, and SOPs based on what you learn running real cases
Minimum qualifications
6+ years of experience in social analytics, escalations management, customer support, or a related front-line operations role—ideally at a consumer or developer platform
Deep knowledge of the social landscape and hands-on experience using social listening tools (query writing, alert design, API pipelines, report building)
Excellent judgment under pressure and have a strong instinct for how issues spread across public social platforms
Sharp written communication—you can brief a senior leader in three sentences and document an incident so the next responder can pick it up cold
Comfort coordinating across functions in real time and influencing partners without positional authority
A pattern-detection mindset—you spot the second-order issue beneath the first-order complaint and surface it to the right people
Comfort with ambiguity and a bias toward action; this team is brand new and you'll be helping define what good looks like as you operate
Excitement about protecting Anthropic's reputation and relationships at a moment when public attention on AI has never been higher
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$210,000
—
$260,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Ireland
About the Job:
As the Order Management Specialist, you will ensure that system inputs are complete and accurate, orders are processed in a timely manner, work with the Deal Desk and Internal Systems team to resolve issues, and ensure accounts are provisioned. You will have excellent attention to detail, solve problems, and ability to multi task.
Responsibilities:
Order & Opportunity Review
Review opportunities in Salesforce to ensure completeness and accuracy prior to downstream processing into NetSuite, validating pricing, product/SKU alignment, contract terms, and required fields.
Review Annual Recurring Revenue (ARR) on opportunities to confirm accuracy and alignment with contract terms and pricing before deals proceed through the order-to-cash cycle.
Create and monitor indirect sales orders via AWS Marketplace. Work with AWS Support to resolve any offer issues or errors.
Identify, troubleshoot, and resolve data discrepancies or missing information before orders progress through the order-to-cash cycle.
Serve as a quality checkpoint between deal closure and financial system entry, minimizing rework and downstream billing errors.
Provisioning & Deal Documentation
Review and approve provisioning details to ensure customer setup aligns with the terms of the executed agreement.
Partner with Sales, Customer Success, and Deal Management to confirm that all required documentation (order forms, amendments, approvals, contracts) is complete, accurate, and obtained prior to processing.
Act as a point of escalation for missing or inconsistent deal documentation, coordinating resolution across stakeholders.
Systems & CPQ Administration
Work closely with the internal systems/IT team to ensure Salesforce CPQ configurations (pricing rules, product bundles, approval workflows) remain accurate and up to date.
Support testing and validation of CPQ and Salesforce-to-NetSuite integration changes, flagging issues that could impact order accuracy or revenue processing.
Contribute to continuous improvement of order-to-cash tools, workflows, and controls.
Revenue Recognition & Compliance
Apply a working understanding of ASC 606 principles when reviewing deal structures, contract terms, and provisioning to flag potential revenue recognition considerations.
Support Finance/Accounting during month-end and quarter-end close by ensuring orders and documentation are audit-ready.
Help maintain internal controls around deal review, approval, and order processing.
Cross-Functional Partnership
Act as a trusted liaison between Sales, Customer Success, Deal Management, Finance, and Systems teams to keep the order-to-cash process moving efficiently.
Provide guidance and training to Sales and Customer Success on Salesforce, CPQ, and documentation requirements.
Report on order accuracy, cycle times, and recurring issues, and recommend process improvements.
Qualifications:
Bachelor's degree in Business, Finance, Accounting, or related field, or equivalent practical experience.
4+ years of experience in Order to Cash, Deal Desk, Sales Operations, Revenue Operations, or a related finance/systems role, ideally in a B2B SaaS environment.
Hands-on experience with Salesforce and Salesforce CPQ (or other CPQ systems); experience with NetSuite and AWS Marketplace strongly preferred
Working understanding of ASC 606 revenue recognition principles as they apply to SaaS/subscription contracts.
Strong attention to detail and comfort working with high volumes of orders, especially during month-end/quarter-end close.
Excellent cross-functional communication skills, with proven ability to partner effectively with Sales, Customer Success, Deal Management, Finance, and IT/Systems teams.
Analytical mindset with strong Excel skills; experience with reporting/dashboard tools (e.g., Tableau) a plus.
Ability to work independently, prioritize competing requests, and manage ambiguity in a fast-paced environment.
Nice to Have
Experience supporting Salesforce-to-NetSuite integrations or similar CRM-to-ERP data flows.
Familiarity with contract lifecycle management (CLM) tools (e.g., Ironclad, DocuSign CLM).
Prior experience contributing to systems testing, UAT, or process documentation for order management tools.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from
@LaunchDarkly
.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: Atlanta
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
At Checkout.com http://Checkout.com, we build the global payment infrastructure that empowers the world’s most innovative businesses to thrive. We are looking for an exceptional Underwriter to join our Atlanta team and play a pivotal role in our growth.
In this role, you won’t just be ticking boxes—you will be a strategic partner. You will dive deep into complex enterprise business models, evaluate credit exposure, and balance risk with commercial opportunity. Operating at the intersection of Risk, Sales, and Legal, you will get unique, cross-functional exposure while working directly with some of our highest-value merchants.
HOW YOU’LL MAKE AN IMPACT
- Deconstruct Complex Business Models: Analyze enterprise-scale applications and apply creative evaluation techniques to unlock high-value, complex deals while adhering to internal risk guidelines.
- Navigate High-Stakes Verticals: Confidently underwrite merchants in high-risk lines of business, including travel, ticketing, securities, and gaming.
- Quantify & Mitigate Risk: Calculate credit exposure dynamically, tailoring your approach to the specific nuances of each merchant.
- Drive Financial Diligence: Dissect P&Ls, balance sheets, and cash flow statements, applying a deep understanding of accounting principles to assess financial health.
- Advise & Influence: Synthesize complex micro and macro risks into clear, balanced recommendations. You will present these insights directly to Senior Management, the Credit Risk Committee, and our partner banks.
- Be the Face of Underwriting: Join forces with Sales and Account Management on customer calls, acting as a trusted advisor to our clients.
- Enable Next-Gen Payouts: Assess and process applications for our innovative Pay to Card and Pay to Bank solutions.
WHAT WE’RE LOOKING FOR
- Proven Expertise: 4+ years of experience in merchant underwriting or a closely related financial analysis role.
- Financial Acumen: Expert-level ability to assess diverse business models, analyze financial statements, and identify credit risk exposure.
- A "Customer First" Mindset: Excellent communication skills with a knack for delivering creative, commercial solutions without compromising risk standards.
- Collaborative Drive: A true champion of our "One Team" culture who builds bridges across cross-functional departments.
- Decisive Execution: Strong escalation management skills—you act with urgency, take ownership, and resolve roadblocks effectively.
- An Innovator's Spirit: A passion for operational excellence and a desire to actively contribute to broader departmental projects and process improvements.
- Bonus Points: Familiarity with Customer Due Diligence, KYC, and KYB protocols is a strong plus.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Bucharest, Romania
Workplace: hybrid
Driving Revenue Growth & Strategic Client Expansion
As a Client Partner, you will play a key role in driving commercial growth and expanding Aleph’s footprint in Romania, directly contributing to revenue generation, portfolio expansion, and long-term strategic client partnerships.
This is a revenue-driven, commercially focused role responsible for owning a book of business, identifying new growth opportunities, and positioning Aleph as a strategic partner within the digital advertising ecosystem.
About Aleph
Aleph is a global leader in digital advertising and fintech, operating across 130+ high-growth markets. We provide the bridge between 55+ of the world’s leading digital platforms and local businesses, combining global scale with deep local execution. With 90+ offices worldwide, we empower our sales teams to drive growth through exclusive partnerships and localized expertise.
✨ Why Build Your Career at Aleph
At Aleph, your work has real impact. You’ll join a fast-growing, innovative, and collaborative team that encourages initiative, creativity, and ownership.
Here’s what makes Aleph unique:
🌍 Global exposure – collaborate with colleagues and clients across multiple countries.
💡 Creative culture – bring bold ideas, test new approaches, and shape strategies.
📈 Career growth – move across teams, take on new responsibilities, and expand your expertise.
🏢 Flexible work culture – we offer flexibility to balance focus and collaboration.
🎁 Well-being & growth – enjoy a benefits package designed to support your personal development and overall quality of life
🎯 What You’ll Do:
Revenue Growth & Portfolio Expansion
Sell digital Advertising solutions to both new and existing advertisers
Proactively generate new leads, build a robust sales pipeline, and maintain accurate CRM records of all sales activities
Consistently achieve sales targets while delivering a high-quality customer sales experience.
Accurately forecast weekly, monthly, and annual revenue performance.
Strategic Client Leadership
Build and maintain a strong network of contacts across key verticals through industry events, outreach, and market engagement.
Engage regularly with new and existing clients to understand campaign objectives, KPIs, and future marketing plans.
Recommend tailored solutions from the product portfolio to help clients achieve their business and marketing goals.
Lead onboarding processes for new clients, including guiding them through legal and compliance requirements.
Market & Cross-Functional Impact
Stay up to date with market trends and competitor activity to identify new business opportunities
Introduce Aleph to new prospects and expand presence across target industries
Collaborate closely with Client Solutions Managers (Account Managers) to ensure smooth campaign launches and execution
Provide timely, actionable feedback to clients to optimize performance and strengthen relationships
🛠 What You Bring :
3+ years of Digital advertising experience, either in Business development, Account management or Ad Sales experience
Comprehension of the local advertising ecosystem, including a comprehensive understanding of key players and stakeholders within the industry
Strong commercial skills (responsible for direct revenue)
Direct experience in paid search advertising, performance advertising and e-commerce
You can work independently and set your own workflows to achieve sales targets
You're fluent in Romanian and English.
🎯 How Success Looks
As a Client Partner at Aleph, success means driving real business results for clients while making a measurable impact on the team and the company. You’ll know you’re thriving when:
Clients trust you as a strategic partner, seeing tangible growth and measurable improvements in their campaigns and overall performance.
You consistently hit or exceed your individual revenue and performance targets while contributing to the team’s collective goals.
You identify opportunities for expansion, optimizing strategies and processes to deliver smarter, more efficient campaigns.
You actively bring in new clients and business opportunities, closing deals that fuel both client growth and Aleph’s market expansion
You actively collaborate, share knowledge, and bring innovative ideas that improve outcomes for clients and the team alike.
🚀 Ready to Make an Impact?
If you’re excited to grow client relationships, drive business results, and shape the future of digital advertising, Aleph is the place to make it happen. Apply today and become part of a team that’s transforming client success locally and globally.
In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is RON 114,240. In addition to base salary, this role includes a significant performance-based variable component, paid quarterly. The final offer will reflect your experience, skills, and the scope of the role.
#ALEPH
Location: Vienna, Austria
Workplace: Hybrid
ABOUT SENTRY
Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.
Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.
ABOUT THE ROLE
Ever wondered what it's actually like to build a career at a company millions of developers rely on?
Software Engineers at Sentry write real code on real projects that ship to production. No busywork, no "prove yourself first" purgatory. Just you, a team that actually trusts you, and a codebase used by millions of developers every day, including the ones building the AI tools everyone's talking about.
You'll land on either an SDK https://docs.sentry.io/?original_referrer=https%3A%2F%2Fsentry.io%2Fcareers%2F%3Fteam%3DEngineering%2B team or Ingest — and either way, you're in the critical path, not on the sidelines. SDKs are where past interns have shipped async support for our Python SDK https://blog.sentry.io/meet-sentrys-2025-summer-interns/#simon-1-16 and a faster AWS Lambda extension https://blog.sentry.io/meet-sentrys-2025-summer-interns/#martin-1-17 — real code running inside frameworks developers use every day. Ingest is the backbone: you'll get hands-on with the pipelines (including our open-source Relay https://github.com/getsentry/relay and Symbolicator https://github.com/getsentry/symbolicator) that process millions of events every minute.
New grad hires are rad hires. Our onboarding is built to set you up for long-term success from day one — comprehensive training, dedicated mentorship, social events, and a built-in community of peers who started right alongside you. (There are also snacks. The good kind.)
Many of our new grads started out as interns here first — read the stories https://blog.sentry.io/life-at-sentry/ from Sentaurs who liked it enough to come back full-time.
IN THIS ROLE YOU WILL
- Be matched with one of our SDKs https://sentry.io/platforms/, Product or Ingest teams, based on your interests and experience
- Design, develop, and ship features and systems that drive real value to customers
- Own projects end-to-end, from design through production
- Receive ongoing feedback, coaching, and mentorship from your manager and teammates
YOU'LL LOVE THIS JOB IF YOU
- Want to be treated like an engineer from day one
- Care about how software actually works
- Are excited about where AI is taking software development and want to build in the middle of it
- Want mentorship that's real, not scheduled
- Like shipping things and seeing them used at scale
QUALIFICATIONS
- Recently completed or completing an undergraduate or graduate program in Computer Science or a related field
- At least one previous internship or equivalent hands-on experience
- Solid grasp of algorithms and data structures fundamentals
- Comfortable using GitHub: branching, pull requests, code review, the works
- Proficient in Python, JavaScript, or a similar dynamic language, picked up through internships, personal projects, or coursework
- Can pick up a new language or framework quickly and run with it
- Experience collaborating on an engineering project with a team (class, open source, work, it counts)
- Available to start in 2027 and able to relocate to Vienna, Austria (we'll help get you there and cover housing)
- Please note the following:
- Visa sponsorship is considered on a case-by-case basis
- This is a full-time position
We are obliged by law to quote the minimum wage of EUR 43.456,-- gross per year for this position, in accordance with the respective collective agreement (IT-KV). The base salary (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is EUR €80,000.00. A successful candidate will be eligible to participate in Sentry’s employee benefit and perks programs applicable to the candidate’s position (including medical, dental and vision insurance coverage as well as temporary relocation support). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit
EQUAL OPPORTUNITY AT SENTRY
Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.
If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.
Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.
Location: Vienna, Austria
Workplace: Hybrid
ABOUT SENTRY
Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.
Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.
ABOUT THE ROLE
Ever wondered what it's actually like to intern at a company millions of developers rely on?
Software Engineering Interns at Sentry write real code on real projects that ship to production. No fetch-the-coffee. Just you, a team that actually trusts you, and a codebase used by millions of developers every day, including the ones building the AI tools everyone's talking about.
You'll land on either an SDK https://docs.sentry.io/?original_referrer=https%3A%2F%2Fsentry.io%2Fcareers%2F%3Fteam%3DEngineering%2B team or Ingest — and either way, you're in the critical path, not on the sidelines. SDKs are where past interns have shipped async support for our Python SDK https://blog.sentry.io/meet-sentrys-2025-summer-interns/#simon-1-16 and a faster AWS Lambda extension https://blog.sentry.io/meet-sentrys-2025-summer-interns/#martin-1-17 — real code running inside frameworks developers use every day. Ingest is the backbone: you'll get hands-on with the pipelines (including our open-source Relay https://github.com/getsentry/relay and Symbolicator https://github.com/getsentry/symbolicator) that process millions of events every minute.
This is a 12+ week hybrid technical internship https://sentry.io/careers/internships-and-early-careers/ that treats you like a full-time Sentry engineer — not just "an intern." You'll be paired with a manager and a dedicated team mentor, get access to social events, and wrap up the program with a final presentation to the Sentry team.
Don't just take our word for it — hear it from the people who lived it. Our intern blog https://blog.sentry.io/life-at-sentry/ is full of stories from past Sentaurs about the features they shipped and the teams they joined, and more than a few of them liked it enough to come back as full-time new grads.
IN THIS ROLE YOU WILL
- Be matched with one of our SDKs https://sentry.io/platforms/, Product or Ingest teams, based on your interests and experience
- Design, develop, and ship a programming solution that drives real values to customers
- Receive meaningful feedback, coaching, and mentorship from your manager and teammates
YOU’LL LOVE THIS JOB IF YOU
- Want to be treated like an engineer, not "an intern"
- Care about how software actually works
- Are excited about where AI is taking software development and want to build in the middle of it
- Want mentorship that's real, not scheduled
- Like shipping things and seeing them used
QUALIFICATIONS
- Currently enrolled in an undergraduate or graduate program in Computer Science or a related field
- At least one previous internship or equivalent hands-on experience
- Experience collaborating on an engineering project with a team (class, open source, work, it counts)
- Solid grasp of algorithms and data structures fundamentals
- Proficient in Python, JavaScript, or a similar dynamic language, picked up through internships, personal projects, or coursework
- Can pick up a new language or framework quickly and run with it
- Comfortable using GitHub: branching, pull requests, code review, the works
- Available to start summer 2027 and able to relocate to Vienna (Austria) for the duration of the internship (we'll help get you there and cover housing)
We are obliged by law to quote the minimum wage of EUR 43.456,-- gross per year for this position, in accordance with the respective collective agreement (IT-KV). The base salary (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is EUR €3,285.00 per month. A successful candidate will be eligible to participate in Sentry’s employee benefit and perks programs applicable to the candidate’s position (including medical, dental and vision insurance coverage as well as temporary relocation support). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs.
EQUAL OPPORTUNITY AT SENTRY
Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.
If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.
Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.
Location: Barcelona; Paris
Workplace: Hybrid
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
Checkout.com http://Checkout.com is looking for an enthusiastic and talented Sales Engineer to join our fast-growing team in Barcelona or Paris to support our clients with integrating our revolutionary online payments platform. This is a Senior Specialist position, and the successful candidate will be responsible for providing technical guidance to our clients, predominantly across the EEA, with a primary focus on Southern Europe, throughout the entire sales lifecycle.
As a Sales Engineer, you are responsible for technical ownership of client relationships from initial contact in the sales cycle throughout the solutioning, integration, and go-live stages of the customer journey. The ability to solve business and technical requirements through the application of Checkout.com http://Checkout.com products and solutions is core to the success of the position. Along the way, you'll collaborate closely with various in-house talents across Technology and Business to position our capabilities, products, services and solutions effectively with prospects.
The ideal candidate will need to be an independent, high-achieving individual, able to stand out in an entrepreneurial environment and outperform performance targets through personal drive. The role requires clear written and verbal English and Spanish, with the ability to support prospects and merchants across the EEA market, predominantly in Southern Europe.
WHAT YOU WILL BE DOING:
- Support the commercial team to position Checkout.com http://Checkout.com’s products, solutions, and services, and ultimately, help to win deals. You will be a key partner to Account Executives on all matters related to product, payments, regulation, and tech.
- Understand merchant requirements and technical needs, map this to our APIs and products, create solution designs and internal documentation.
- Run demos, build “show-me” payment flows, create POCs, customise and create presentations.
- Provide thought leadership on all aspects of Payment Performance - Acceptance Rate, Fraud Prevention, Tokenisation, Payment Methods, and others.
- Lead technical interactions with merchants, from chats and calls to meetings and workshops until the deal is won.
- Support BID management team with RFP and RFI responses.
- Enable internal functions, commercial and tech, with market and merchant feedback on product capabilities. Champion product change and improvement.
- Being constantly up to date with industry standards, solutions, and tech.
- Being an expert of Checkout.com http://Checkout.com’s platform and product.
- Support opportunities across the EEA market, predominantly in Southern Europe.
ABOUT YOU:
- 1-3 years experience as a Sales Engineer / Solutions Architect / Pre-Sales Consultant / Implementation Engineer or TAM.
- Experience working in a technical client-facing role.
- Drives results with a strong commercial focus and proactive approach.
- Clear written and verbal English and Spanish. Able to communicate to both technical (developers, product) and business (payments, finance, c-level) stakeholders.
- Able to thrive in a fast-paced environment.
- Ability to translate technical jargon into business speak.
- Problem-solver. Able to reproduce, isolate and explain issues using logs, API responses, and tests.
- Highly organised and able to prioritise shifting workloads and responsibilities effectively.
- Familiar with API based integration methods, associated best practices, and related tools/frameworks (REST/JSON APIs, Postman).
- Experience with at least one common front-end (pure JavaScript, React, Angular, etc) and back-end (Java, .NET, Python, Node, etc) technology.
- Previous exposure to RFI/RFP.
- Understanding of end-to-end payment flow.
- Payments industry exposure with an understanding of the related rules and regulations and payments schemes.
- Experience with 3DS, Network Tokenisation, Apple/Google Pay, Open Banking, or fraud-risk engines.
NICE TO HAVE:
- Familiarity with PSD2/PSD3/PSR, ISO-8583.
- Additional language is a plus French/German preferred
- Former engineering, developer, or product manager background.
- Held prior roles in E-commerce industry.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Sydney, Australia
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
It’s an exciting time at Fin - especially within our Deployment Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service.
As a
Senior
AI Deployment Consultant
, you’ll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of the Fin platform. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI.
You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who thrives at the intersection of technology, customer success, and execution excellence.
What will I be doing?
Own end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Fin - acting as a primary point of contact throughout.
Hold projects to scope, schedule, and budget that align with each customer’s unique goals and support model and keep GTM partners current on project state.
Lead discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans.
Own the hands-on configuration of the Fin platform—spanning automation, workflows, and analytics—while orchestrating technical readiness across data migrations, integrations, and security protocols.
Partner with Forward Deployed Engineers to solve complex technical hurdles while maintaining autonomy over the vast majority of platform implementation.
Coordinate technical readiness activities, including integrations, data migrations, and security reviews.
Run projects with operational precision: maintained risk logs, a structured reporting cadence to both customer and internal leadership, clear escalation paths, and documented decisions. Surface risk early enough that it can be mitigated rather than managed.
Partner with Sales, Customer Success, Product, and R&D - shaping deployment strategy up front and feeding what you learn in the field back into the roadmap.
Contribute to the evolution of our Deployment Services methodology, templates, and best practices.
Apply AI tooling to your own delivery work to compress discovery, documentation, and asset creation - and share what works back to the team.
What skills do I need?
5+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies.
A track record of delivering large, complex, multi-stakeholder projects on time and on budget with low escalation rates - and a clear point of view on the operating discipline that makes that repeatable.
Hands-on technical capability. You can configure platforms yourself, and you're fluent enough in APIs, data flows, and integration patterns to know when a requirement is a config problem versus an engineering one.
Exceptional communication and relationship-building skills, capable of influencing both executives and technical stakeholders.
Strong judgment under ambiguity - you can prioritize, decide, and move when requirements aren't fully formed, and you're resilient in a fast-paced, changing environment.
Daily use of AI tooling in your own workflow - discovery synthesis, documentation, customer assets - and the ability to show how it's changed your delivery pace. We'll ask about this.
Experience with Intercom Helpdesk, Zendesk, Salesforce, or similar CX platforms is a plus.
How Will I Be Measured?
Automation Rate - Are you driving your customers to achieve high adoption of Fin?
CX Score — do customers rate the deployment experience highly?
On-time, on-budget delivery — do your projects land against the timeline and scope you committed to?
Time-to-value — how quickly do customers get to a working, measurable Fin deployment?
Contribution to the team — the templates, mentorship, and best practices you leave behind.
#LI-Hybrid
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Banco Plata is a major fintech platform in Latin America operating under the Open Finance principle.
Languages required: Spanish (fluent), English (professional working proficiency).
Location: Remote
Who we are
Our mission is to bring clarity and control to the world's most complex codebases. AI is accelerating code creation, but the infrastructure to understand, oversee, and evolve that code hasn't kept pace. Sourcegraph gives engineering organizations full visibility across their systems, precise context for their agents, and the ability to execute coordinated code changes at scale. As agentic development becomes the dominant engineering paradigm, we provide the context layer teams need to take control of their codebase.
With Code Search, Deep Search, MCP, and Agentic Batch Changes, we deliver on that mission today - giving engineering teams and their AI tools the cross-repo context to navigate massive codebases with confidence, and the ability to make changes across hundreds of repositories at once.
Companies like Stripe, Reddit, and Leidos rely on Sourcegraph to ship faster and with higher quality. We're backed by a16z, Sequoia, and Redpoint, and proud to operate as a globally distributed team that values high agency, direct communication, and customer love.
If you want to build the infrastructure that lets every engineering team - and every agent they deploy - operate on their codebase with confidence, join us.
Hours & location
🌎 While we hire
almost anywhere
in the world, we have a preference for someone to reside in the following locations for this role. However, if you feel qualified, we welcome you to apply regardless of location. No matter what, working hours must overlap with EST for at least 20 hours/week.
Preferred locations:
USA
Why this job is exciting
Sourcegraph is at the forefront of building AI tools to solve the biggest problems in the software industry, problems that only get bigger as codebases grow and as more of the work is done by agents. The
Code Understanding
team owns the surfaces where that intelligence meets the developer:
Deep Search
, our agentic, multi-step answer engine across an enterprise's entire lineup of codebases,
Query Assist
, turning natural language queries into Sourcegraph query syntax,
Smart Hovers
, concisely summarizing symbols right where devs need it, guided diff review, and the APIs that both humans and AI agents rely on every day.
Most of what makes those surfaces tick is
agent engineering
: a blend of software engineering, machine learning, and statistics. Agent engineering tells us which model to use and when, how to retrieve and pack context, how to measure answer quality, where to fine-tune or distill a smaller model to cut costs and latency, and how to expand a single LLM call into a reliable multi-step agent. As the
staff ML and agent engineer on Code Understanding
, you'll be the technical owner of it: setting the tam’s direction for models, evaluations, and agentic systems, making our products measurably better, faster, and cheaper, and raising the team's fluency in building with models.
This is a
staff-level role
: we're hiring a technical leader, not just a strong individual contributor. The primary need is a production ML and evaluation authority who also builds production agent systems. You'll own the hardest, most ambiguous problems in this space, set standards others follow, and influence direction beyond your immediate team. You'll get the exhilarating chance to drive the vision on how we can provide the best code understanding experience on the market by combining our deterministic, large-scale systems and AI into experiences never seen before.
Concretely, you'll own work like:
Agentic systems.
You'll design and harden the multi-step, tool-using agent loops behind current and new agentic experiences, turning research and experiments into reliable, observable, and affordable products at enterprise scale.
Pragmatic use of evaluations.
Crafting agentic products means needing to tell when a change actually helped, which is hard when agents keep changing and the product keeps shifting. You'll bring judgment about where evaluations earn their keep, when to use targeted smoke tests and metrics, and how to avoid noise dressed up as rigor, so we can move fast with confidence.
Models: selection, upgrading, and training.
You'll decide which models we run where, drive upgrades, and fine-tune our own when that's the right call.
Retrieval and context engineering.
You'll push on how we ground models in a customer's code - retrieval, ranking, context windows, citations - to make answers more accurate and verifiable.
Cost and latency.
Every surface has a per-user economic budget. You'll treat cost and latency as product features, and profile, distill, cache, and right-size models so we can ship ambitious features sustainably.
You'll do this on a small, senior-leaning team that ships quickly, owns a lot of product surface, and has streamlined product management: engineers here talk to customers, frame the problem, and own it end-to-end. You'll have real agency over technical direction and a direct line to the impact of your work.
📅 Within one month, you will…
Get the Code Understanding products and their model/agent pipelines running end-to-end locally, and land your first improvements to a model, prompt, retrieval path, or eval.
Build a clear picture of where the AI engineering pain is, and the product surfaces most constrained by them.
Get to know the team and our customers, and start forming your own opinions about where our agentic products should go next.
Join the team's on-call support rotation.
📅 Within three months, you will…
Own a meaningful agentic slice of the product end-to-end, driving it from problem-framing through rollout and measurement.
Establish how the team ships model and prompt changes responsibly: the evals, dashboards, and guardrails that make quality and cost regressions visible before customers feel them.
Begin up-leveling teammates in building with models by pairing with them, reviewing their code, and modeling good agent engineering instincts.
📅 Within six months, you will…
Be the recognized technical authority for agent engineering and agentic systems on Code Understanding. You will be the person teammates, and increasingly the wider department, defer to on model, eval, and agent-design decisions.
Have measurably moved the products: better answer quality, lower cost/latency, or new agentic capabilities that weren't feasible before.
Be setting the direction of the team's roadmap where it intersects agents, bringing conviction, backed by evidence, about which bets are worth making, and pulling other engineers up to execute on them.
About you
You are a
staff engineer and technical leader with hard-won skills across production machine learning, evaluation, and agent systems
. This high-leverage role relies on your ability to make sound model and evaluation decisions for a fast-moving product, build the production systems around them, steer technical direction, and be a force multiplier for a talented, product-minded team. You're equally comfortable reasoning about an eval harness, a fine-tuning run, a retrieval pipeline, and the multi-step agent loop that ties them together, and you make everyone around you better at all of it.
You operate at staff scope: you own the most ambiguous, highest-risk problems in your domain, go into whatever codebase a problem requires, set standards and patterns others adopt, and translate fluidly between engineering goals and business objectives. You influence direction beyond your immediate team. You lead through technical excellence and mentorship.
You have personally owned a production model lifecycle.
You have trained or fine-tuned at least one model and taken it from dataset construction through evaluation, production rollout, and monitoring. You can explain how you chose between training or fine-tuning and prompting or retrieval, how you chose baselines and metrics, what error analysis revealed, and how production evidence affected the next version.
You build agents, fluently and opinionatedly.
You've designed multi-step agentic systems and made them reliable, observable, and cost-bounded. You have a point of view on where agents shine and where deterministic code or human judgment is required.
You have strong evaluation judgment.
You build representative datasets, meaningful baselines, useful error taxonomies, and release criteria that connect offline measurements to production behavior. You know where rigorous evaluations earn their keep, where lightweight smoke tests or qualitative review are enough, and where a precise-looking metric is misleading.
You treat cost and latency as product constraints.
You make measured quality, latency, and cost tradeoffs and use the appropriate combination of model selection, prompting, retrieval, caching, distillation, and fine-tuning rather than reaching reflexively for a more complex model.
You operate autonomously on ambiguous problems.
Given a rough product idea, a few customer quotes, and a Slack thread, you come back with a plan, a prototype, milestones, and a point of view on tradeoffs, without it being pre-scoped. You own high-technical-risk projects end-to-end.
You contribute beyond your domain.
As a senior IC, you go into whatever part of the codebase a problem requires, recognize issues beyond your immediate area, and translate between engineering goals and business objectives.
You up-level the people around you.
You mentor by pairing on hard problems, providing substantive design and code reviews, and spreading agent engineering literacy across the team. You see investing in your teammates' growth as part of the job.
You're customer and product-driven.
You're comfortable on customer calls and in feedback threads, you turn raw signals into requirements, scopes, and milestones, and you push back when feedback would lead the product astray.
You're pragmatic, not a perfectionist.
You ship the smallest correct thing, prefer robust solutions over complicated ones, and keep a high-quality bar with simplicity.
On the engineering fundamentals:
You're a strong software engineer who can ship production services.
You're comfortable across our stack - Go on the backend, TypeScript on the frontend, GraphQL, Postgres, Docker - or you're clearly able and eager to get there.
You're fluent with agentic coding tools, and you understand and own every line it submits.
You're comfortable in an async-first, multi-service, fast-paced remote environment.
Nice-to-haves:
You've shipped an LLM-powered or agentic developer-facing product you can speak about opinionatedly: what worked, what didn't, what you'd do differently.
You've fine-tuned, distilled, or trained models to meet cost, latency, or quality targets in production.
Experience with retrieval, ranking, embeddings, or search relevance.
Experience working directly with enterprise customers and translating their needs into a product.
Experience mentoring or up-leveling engineers, especially raising a team's agent engineering fluency.
Level
📊 This job is an IC4. You can read more about
our job leveling philosophy
in our Handbook.
Compensation
💸
We pay above-market salaries because we want to hire exceptional people who can focus on building great products, not worrying about paying bills. As an
open and transparent
company, our
compensation philosophy
and pay bands are visible to every Sourcegraph teammate, and we strive to make our approach equitable, explainable, and competitive.
Your base salary is determined by the IC4 pay band for your location zone (1-4). Our pay bands are informed by market data and designed to ensure competitive compensation wherever you live. During the recruiting process, we'll discuss the range applicable to you based on job level, relevant skills, experience, qualifications, and location zone.
💰
The starting salary for the IC4 pay band in each zone is:
Zone 2: $176,000 USD
Zone 3: $132,000 USD
Zone 4: $88,000 USD
📈 In addition to competitive cash compensation, we offer meaningful equity (because when Sourcegraph succeeds, we want you to succeed, too) and generous
perks & benefits
.
Interview process
Below is the interview process you can expect for this role (you can read more about
the types of interviews
in our Handbook). It may look like a lot of steps, but rest assured that we move quickly and the steps are designed to help you get the information needed to determine if we’re the right fit for you… Interviewing is a two-way street, after all!
We expect the interview process to take 5.5 hours in total.
👋 Introduction Stage
- we have initial conversations to get to know you better…
[30m]
Recruiter Screen
[30m]
Hiring Manager Screen
🧑💻 Team Interview Stage
- we then delve into your experience in more depth and introduce you to members of the team, including cross-functional partners…
[60m]
Resume Deep Dive
[60m]
System Design
[60m]
Harden a Code Research Agent Interview
[60m]
Cross-functional team collaboration
/
Values
🎉 Final Interview Stage
- we move you to our final round, where you gain a better understanding of our business and values holistically…
[30]
Leadership
We check references and conduct your background check
Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.
Learn more about us
You can learn more about what it is like to work at Sourcegraph by reading
our handbook
.
We are an ambitious team who are collectively working hard to build the most influential company in the world. You can read more about our
culture
,
competitive compensation
and
benefits
here.
Sourcegraph is an equal opportunity workplace; we welcome people from all backgrounds.
Sourcegraph participates in
E-Verify
for U.S. Employees.
Location: Belgrade, Serbia; Berlin, Germany; Limassol, Cyprus; Madrid, Spain; Munich, Germany; Paphos, Cyprus; Prague, Czech Republic; Remote, Germany; Warsaw, Poland; Yerevan, Armenia
If you want to build and own the systems that decide what JetBrains customers are entitled to use and bill them accurately for it, this is for you. You will focus on designing backend services, keeping complex commercial flows correct, and tackling hard distributed systems challenges on the critical path of every paid request.
About JetBrains
We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale.
What you’ll do
At JetBrains, the Cloud Platform department builds the underlying infrastructure that powers authentication, paid capabilities, usage metering, and accounting. Within this department, the Licensing & Billing team sits right at the center of our commercial model, turning what a customer buys into what they are actually allowed to use, and accounting for that consumption accurately enough to bill on.
The complexity of our entitlement, quota, and metering systems continues to grow. In this role, you will own the correctness and evolution of these backend services, take full ownership of end-to-end data flows, tackle distributed consistency across unreliable upstream systems, and ensure revenue-affecting data migrations happen cleanly without taking services offline.
Day to day, you will:
Design, build, and operate backend services that decide what a customer is entitled to and what their usage costs.
Own flows end to end, from ingesting licensing and purchase data from upstream systems to enforcing quotas and recording consumption.
Evolve our domain model to handle new commercial structures, combining seat-based plans and usage-based models.
Design integrations with external systems, ensuring correctness through idempotency, ordering, reconciliation, and eventual consistency.
Plan and execute live data migrations using feature flags, dual writes, backfills, and verification at every stage.
Build observability into our systems by defining invariants, metrics, and alerts to catch silent divergence before customers do.
Design internal APIs with explicit focus on versioning, backward compatibility, and developer experience for other JetBrains teams.
Improve system performance and reliability under continuous production load while decommissioning legacy subsystems.
Write integration tests against real dependencies and maintain reliable test infrastructure.
Investigate production incidents, find root causes, and follow through on lasting fixes.
What you’ll bring
An engineer’s dedication to accuracy, especially in domains where system errors have direct financial impact.
Pragmatic judgment when designing distributed systems where correctness under unreliable delivery is the main constraint.
A habit of trusting metrics, traces, and logs to understand production behavior rather than relying on assumptions.
Comfort navigating and simplifying large existing codebases containing legacy decisions.
Clear, direct communication skills to agree on API contracts across teams with different priorities.
A focus on testing as an essential design tool rather than an afterthought.
What you’ll need
A proven track record of building and operating backend services on the JVM platform using Kotlin or Java.
A solid working knowledge of relational databases, including transactions, isolation levels, locking, indexing, and live schema migrations (PostgreSQL preferred).
A deep understanding of distributed systems patterns, such as idempotency, retry strategies, eventual consistency, and data reconciliation.
Practical experience making live data migrations or system changes without downtime using feature flags and staged rollouts.
Experience designing versioned, backward-compatible APIs for other engineering teams.
Hands-on experience with event-driven architectures and message brokers like Kafka.
The ability to diagnose, debug, and resolve production incidents in complex environments.
Proficiency in both written and spoken English.
What success looks like
Success in this role means building a bulletproof entitlement and metering foundation that product teams can trust without hesitation. You will have successfully migrated live commercial systems to support new billing models without downtime or data divergence. Silent errors will be caught automatically by system invariants before affecting users, and internal teams will integrate seamlessly with your clean, versioned APIs.
Why join JetBrains?
Strong base salary. We offer competitive pay that reflects your skills and experience.
Flexible work location. Enjoy the freedom to work from home or from the office.
Remote work. Spend up to 30 days per year working remotely from abroad.
Extra time off. More days to relax, recharge, and do the things you love.
Medical insurance allowance. Enjoy peace of mind for you and your family
Learning and development opportunities. Access to conferences, courses, and language classes.
Relocation support. We help make your move as smooth and stress-free as possible. (keep if relevant for the role)
Language classes. Pick up the local language or sharpen your English skills.
Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
Mental health support. To help you feel your best, we provide easy access to professional mental health services.
Sports benefit. Enjoy an on-site gym or sports club stipend.
Internal events. Join company-wide celebrations and team gatherings.
*Some benefits may vary depending on location.
#LI-KT1
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the
Recruitment Privacy Policy.
ОфисSan Francisco, CA; New York, NY
ГибридseniorГеография найма не уточнена
Не хотите искать каждый день?
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Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоmiddleСША; Must be located in East or Central timezones in the US; The base salary range for this role’s listed level is currently for residents of the United States only
San Francisco, CA | New York City, NY | Seattle, WA
Ireland
ОфисГеография найма не уточнена
ГибридBucharest, Romania
ГибридVienna, Austria
ГибридСтажёрVienna, Austria
ГибридseniorBarcelona; Paris
seniorSydney, Australia
УдалённоNo matter what, working hours must overlap with EST for at least 20 hours/week