Location: New York
ABOUT US:
AI NEEDS A NEW INFRASTRUCTURE LAYER. WE'RE BUILDING IT AT MODAL.
Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now.
Our customers include category-defining companies like Ramp https://modal.com/blog/how-ramp-built-a-full-context-background-coding-agent-on-modal, Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale.
We've passed $1B in annualized run rate, up 15x from a year ago. In October 2026 we raised a $750M Series D led by Accel at a $15.75B valuation.
Our team includes creators of popular open-source projects (e.g.,Seaborn https://github.com/mwaskom/seaborn,Luigi https://github.com/spotify/luigi), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience.
About Modal Talent:
Modal is growing fast, and engineering and AI/ML hiring is where much of that growth is happening. You’ll join a Talent team that’s already in motion, working closely with our Head of Talent, founders, and technical leads to find the engineers who will shape what Modal becomes. The people we hire now set the technical bar for everyone who comes after.
The Role:
As Technical Recruiter, you will own engineering and AI/ML searches from the first message to the signed offer. You’ll get deep into the work with our technical leaders, learn what great looks like for each role, and use that to find people before anyone else does. You’ll pitch Modal to sharp, experienced engineers, guide them through our interview process, and close them. You’ll also have a real hand in how we hire: where the bar sits, how we evaluate, and how the process keeps getting better.
What You’ll Work On:
- Own full-cycle recruiting for engineering and AI/ML roles, from sourcing through offer and close
- Partner with technical leaders to understand the real work, define hiring needs, and calibrate on what great looks like
- Help set our technical hiring bar and how we evaluate talent
- Source and engage strong engineers through technical communities, networks, referrals, and creative top-of-funnel experiments
- Pitch Modal and guide candidates through interviews, building trust early and staying ahead of concerns
- Lead offer and closing conversations, supporting candidates as a trusted guide through high-stakes decisions
- Use data and market context to keep searches on track and expectations aligned
- Create a candidate experience that is fast, respectful, honest, and human at every stage
- Bring an equity lens to every part of the process
- Try new ways to find and hire great engineers, and turn what works into repeatable practices
You May Be a Fit If:
- You have 2+ years of full-cycle technical recruiting experience and a track record of closing exceptional engineers
- You know technical recruiting inside and out, and deeply technical roles energize you
- You’re curious, you ask the right questions, and you love understanding how things actually work
- You’re high influence, low ego: you move people with insight and honesty, not volume
- You move quickly and communicate clearly, even when things get messy
- You’re a strong closer who builds trust early and gets ahead of concerns
- You stay steady when priorities shift and can recalibrate without losing momentum
- You care about people and want everyone to have a thoughtful, fair, and human experience
- You’re based in or willing to relocate to New York City
Location: Intellias
Meet your recruiter
Dariia Ulianova
dariia.ulianova@intellias.com
https://www.linkedin.com...
Vacancy details
Management
Manager
Director
Portugal, United Kingdom
Remote
APPLY NOW
REFER A FRIEND
Intellias is a global digital engineering partner helping industry leaders accelerate innovation and transformation through technology. For more than 20 years, we’ve empowered our customers to embrace innovation at scale and contributed to the success of the world’s leading brands, including HERE Technologies, TomTom, HelloFresh, and Travis Perkins. We are featured in Inc 5000 Europe and IAOP Global Outsourcing 100.
We bring the technology and track record to deliver digital solutions for retail and CPG industries. With over two decades of retail industry experience and a deep focus on AI and data, we help retailers move faster, work smarter, and scale confidently in an ever-changing market.
What project we have for you
Intellias is looking for a highly motivated and creative individual to join our team as Technology Director, with a strong business and technology background in Data, Cloud, and AI/ML as well as business acumen in Retail. As the technology ‘lighthouse person’, they will be the technology evangelist towards existing and new customers. This role will work closely with delivery, sales, pre-sales, and technology practices, in line with the ambition to grow the business and become a leading global technology partner. Among other topics, the scope of work also includes cutting-edge technology trends awareness, thought leadership and contribution to technology partnerships. We are looking for an experienced leader with hands-on technical background and a proven track record in the same/similar Director level role in a well-established outsourcing company.
What you will do
Own and drive the overall technology strategy for the assigned retail account
Act as the senior technology partner and trusted advisor for the client, translating business challenges into technology direction
Ensure delivery success across the portfolio by guiding architecture, technical decisions, and long-term platform evolution
Work closely with account, delivery, and sales leaders to grow revenue, expand scope, and strengthen client relationships
Lead and influence pre-sales, up-sale, and solution shaping activities for existing and new engagements
Drive solution design, POCs, and accelerators that increase competitiveness and client confidence
Build and develop cloud and technology partnerships relevant to the retail domain
Extend and evolve Intellias technology offerings with new services and capabilities
Contribute to corporate technology strategy and R&D direction
What you need for this
Proven experience at the Director level or equivalent within a large outsourcing or technology consulting organization
15+ years of experience in software engineering, technology leadership, consulting, or CTO-level roles
Strong background in data platforms, cloud architectures, and AI or ML applied to real business use cases
Solid understanding of retail business models and large-scale enterprise environments
Deep understanding of solution architecture and end-to-end software delivery, including product management, business analysis, and UX at scale
Ability to engage and influence senior client stakeholders, including C-level, through clear communication and structured thinking
Experience operating in complex, global, and uncertain environments with multiple stakeholders
Strong leadership presence with a pragmatic, outcome-driven mindset
Clear understanding of modern technology trends and distributed systems
Self-driven, able to operate independently while collaborating across teams
What it’s like to work at Intellias
At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.
We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.
Location: Remote (United States | Canada)
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
As a Senior IT Engineer on the IT Engineering team, you’ll shape how identity and access work across 1Password. You’ll lead Identity and Access Management (IAM) initiatives, improve our Okta environment, and help expand Infrastructure as Code (IaC) and artificial intelligence (AI)-enabled workflows across IT. Your work will make secure access simpler and more reliable, helping advance 1Password’s mission to create a safer, simpler digital future for everyone.
How we’re using AI today
Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers.
This is a remote opportunity within Canada and the US.
What we're looking for:
• Bring substantial experience in a technical IT role, including experience in IT engineering or systems administration.
• Administer Okta or a comparable Identity Provider (IdP), such as Microsoft Entra ID, in a production environment.
• Apply identity protocols including Security Assertion Markup Language (SAML), OpenID Connect (OIDC), and System for Cross-domain Identity Management (SCIM) to connect applications.
• Build integrations and automation using Representational State Transfer (REST) APIs and scripting languages such as Python and Bash.
• Use infrastructure or configuration as code with Git-based workflows, including pull requests and code review.
• Demonstrate experience applying AI to accelerate or replace team workflows, while managing project timelines, risks, stakeholder communication, and organizational change.
• Bring experience managing an IdP with Terraform, using 1Password Enterprise and Device Trust, or supporting Service Organization Control 2 (SOC 2), Sarbanes-Oxley (SOX), or ISO 27001 audits.
What you can expect:
• Operate and improve Okta, including tenant configuration, policies, lifecycle management, and complex identity issues.
• Lead IAM initiatives from concept through rollout, including role-based access control, access reviews, and onboarding and offboarding automation.
• Build safeguards that make identity and access changes safer to deploy and easier to audit.
• Design durable application integrations using SAML, OIDC, SCIM, and custom API work where needed.
• Simplify access requests and employee lifecycle processes so secure workflows are also efficient workflows.
• Partner with IT, Security, and Device Infrastructure teams to plan rollouts, manage risk, establish identity practices, and support audit and compliance work.
• Participate in the on-call rotation and provide clear guidance on identity and access questions across 1Password.
USA-based roles only: The annual base salary for this role is between $117,000 USD and $164,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $103,000 CAD and $144,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to remote work
We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: New York, NY
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
As a Commercial Account Executive, you will own a focused territory of strategic target accounts and existing customers with 500-2,500 employees, with an emphasis on Fortune 1000 and high growth organizations. Your mandate is to create new executive relationships, build qualified pipeline, win complex, six-figure, multi-product, platform opportunities, and expand 1Password’s strategic footprint across an existing book of business.
This is not a transactional or single-product sales role. You will lead an enterprise-wide security conversation, starting with a customer’s most urgent problem and building the strategic case for Unified Access across humans, AI agents, and machines. You will engage and multi-thread with CISOs, CIOs, IT and security leaders, IAM teams, DevOps and platform teams, engineering leaders, security architects, finance, procurement, and other executive stakeholders.
This is a remote, field-based opportunity. Candidates must be based in the New York City metro area or New England area and should expect regular in-person customer meetings, industry events, and travel throughout the territory, about 30-40%.
How we’re using AI today
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we're looking for:
- 4+ years experience selling to Fortune 1000 organizations and high growth companies spanning 500+ employees, with 1+ year of substantial cybersecurity sales experience.
- A consistent record of exceeding $1M+ annual quotas, including experience carrying quotas in the $1M-2M range and closing complex, multi-product opportunities.
- Multiple years of elite sales performance and company recognition, such as President’s Club or equivalent top-performer awards.
- Demonstrated success selling enterprise platforms and multi-product solutions, and not just transactional or stand-alone point products.
- Clear methodology for maintaining 2.5x pipeline coverage at all times through territory tiering, account planning, outreach cadence, and cold calling efforts.
- Experience selling identity, Zero Trust, cloud security, endpoint security, privileged access, developer security, or adjacent cybersecurity platforms.
- Proven ability to engage IAM, IT security, DevOps, platform engineering, and engineering leaders and connect their technical priorities to an executive business case.
- A record of winning net-new strategic logos and expanding existing accounts through cross-sell, upsell, and multi-year platform agreements.
- Strong executive presence and the ability to communicate credibly with C-suite leaders and deeply technical audiences.
- Rigorous account planning, pipeline creation, opportunity management, forecasting, and negotiation skills.
Bonus points for:
- You lead with curiosity and strong discovery, uncovering the broader security and business problem rather than stopping at the initial product request.
- You create a compelling platform narrative while keeping the customer’s priorities, maturity, and path to value at the center.
- You combine strategic thinking with operating rigor; your account plans, pipeline, forecasts, and close plans are current, specific, and dependable.
- You are resilient, accountable, collaborative, and motivated by ambitious targets and complex opportunities.
- You hunt daily for new opportunities and consistently hit pipeline generation targets.
- You leverage AI daily to expedite your administrative work and identify strategic opportunities across your book.
- You are coachable, apply feedback quickly, and continuously improve your craft.
- You thrive in a remote, field-based environment and prioritize meaningful in-person customer engagement.
What you can expect:
Own and grow a strategic commercial territory
- Develop and execute sophisticated account and territory plans for a focused portfolio of high-value prospects and customers.
- Create new executive relationships with CISOs, CIOs, identity leaders, security architects, and other senior technology buyers to accelerate access and credibility.
- Identify whitespace, competitive displacement opportunities, and compelling events across identity security, AI adoption, privileged access, SaaS governance, developer workflows, and device security.
- Build and maintain the pipeline coverage, account engagement, and deal velocity required to consistently achieve or exceed a significant annual quota.
- Cultivate relationships in the channel through innovative account mapping techniques and in-person co-selling opportunities.
Sell the full platform story
- Elevate conversations from an individual point-product need to a strategic Unified Access vision spanning people, AI agents, and machines.
- Connect 1Password’s capabilities to measurable outcomes, including reducing credential and access risk, eliminating standing privilege, governing SaaS and shadow AI, protecting developer and machine workflows, strengthening device trust, and improving auditability.
- Land with the customer’s most urgent use case, then build an executive-backed roadmap for adoption and expansion across Enterprise Password Manager, SaaS Manager, Credential Broker, Device Trust, and Privileged Access.
- Translate complex identity, access, cloud, endpoint, developer, and AI-security concepts into clear business value for executive and deeply technical audiences.
Lead complex, multi-stakeholder sales cycles
- Orchestrate 4-6 month sales cycles involving security, IAM, IT, DevOps, platform engineering, application engineering, finance, legal, procurement, and executive sponsors.
- Build consensus across large buying groups and establish clear business, technical, economic, and decision criteria.
- Lead executive presentations, discovery sessions, workshops, business-value assessments, commercial negotiations, and close plans.
- Create and maintain mutual action plans and apply MEDDPPICC or a comparable enterprise qualification methodology with discipline.
- Structure and negotiate complex, multi-year, multi-product agreements, org-wide solutions with material ARR and platform expansion potential.
Expand strategic customer relationships
- Build broad, durable relationships throughout customer organizations rather than relying on a single champion.
- Uncover business and security priorities beyond the initial use case and turn them into platform expansion opportunities.
- Partner with Customer Success, Solutions Engineering, product specialists, and services teams to create adoption and expansion plans tied to measurable outcomes.
Operate as one team
- Collaborate closely with BDR, Solutions Engineering, Channels, Alliances, Customer Success, Onboarding, Product, Marketing, Legal, and Deal Desk.
- Co-sell with strategic partners, cloud alliances, channel teams, and systems integrators where they can expand reach or accelerate a decision.
- Represent 1Password at executive briefings, customer meetings, trade shows, and industry events.
- Maintain accurate opportunity data, next steps, forecasts, and account plans in Salesforce.
- Use AI and modern selling tools thoughtfully to improve research, preparation, coaching, and execution while creating more time for customer engagement.
How you work:
- Knowledge of identity and access management, privileged access management, credential security, machine identities, agentic AI security, SaaS governance, device trust, or secrets management.
- Experience competing and winning against major enterprise identity and cybersecurity platform providers.
- Proficiency with MEDDPPICC, Salesforce, Slack, Zoom, LinkedIn Sales Navigator, Outreach, and AI-enabled sales tools.
- Demonstrated ownership of full cycle sales from initial cold outbound to close to expansion.
- Experience developing opportunities through channel partners, cloud alliances, systems integrators, or technology partners.
USA-based roles only: The annual base salary for this role is between $82,000 USD and $115,000 USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process.
Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Ottawa
WHO ARE WE?
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.
We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!
WHY THIS ROLE?
We're seeking an exceptional Customer Success Manager with deep expertise in the Canadian public sector and defence landscape to lead our most strategic government accounts. This role requires an individual who understands both the transformative potential of frontier AI and the unique requirements of government and defence organizations.
You will be the trusted advisor and strategic partner for Canadian federal departments, provincial agencies, Crown corporations, defence organizations, and healthcare systems as they navigate the complex journey of AI adoption. You'll guide organizations through the implementation of frontier AI in secure, highly regulated environments—ensuring solutions deliver a measurable impact while meeting stringent security, privacy, compliance, and ethical requirements.
In this role, you'll collaborate with our Strategic Customer team, Applied ML (AML) Engineering, Forward Deployed Engineering (FDE), Platform, Product, and Go-to-Market teams, serving as the voice of the customer internally and the face of Cohere externally for our most sensitive and high-impact government engagements. You'll have the unique opportunity to shape how Canada's most important institutions leverage AI to serve the public good.
Location: Ottawa (proximity to government customers)
Security Clearance: Active Top Secret clearance is mandatory for this role
WHAT YOU'LL DO
Strategic Customer Partnership:
- Own the success, adoption, and growth of Cohere's Canadian public sector and defence customers, ensuring they realize maximum value from our AI solutions
- Build deep, trusted relationships with senior government stakeholders, including Deputy Ministers, CIOs, ADMs, digital transformation leads, and departmental executives
- Develop comprehensive success plans tailored to each organization's mission, digital strategy, budget cycles, and unique constraints
- Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction
- Define and track success metrics aligned with public sector priorities: citizen satisfaction, service delivery improvements, cost savings, operational efficiency, accessibility outcomes
AI Adoption & Implementation Leadership:
- Guide customers through the full lifecycle of AI adoption—from use case identification and pilot design through production deployment and scaling
- Lead secure AI implementation projects in complex government environments, including air-gapped systems, Protected B/C environments, and on-premises deployments
- Navigate the unique challenges of public sector AI adoption: legacy system integration, data sensitivity, lengthy approval processes, and risk-averse organizational cultures
- Create and execute change management strategies to drive user adoption and value realization across diverse government workforces
- Conduct regular executive business reviews with senior stakeholders, demonstrating ROI, impact, and strategic value
- Drive contract renewals and account growth by consistently delivering value and building trusted relationships
Compliance & Risk Management:
- Ensure all implementations meet Canadian government security protocols, including PBMM standards, security assessments, and authority-to-operate requirements
- Navigate privacy and compliance requirements: Privacy Act, PIPEDA, PHIPA, Access to Information Act, Official Languages Act, accessibility standards
- Lead or support Algorithmic Impact Assessments and responsible AI governance processes as required by Treasury Board directives
- Develop risk mitigation strategies for AI deployments in high-security, mission-critical, and citizen-facing contexts
- Coordinate with customer security teams, privacy officers, legal counsel, and compliance functions
Customer Advocacy & Product Influence:
- Serve as the voice of public sector and defence customers within Cohere, advocating for features and capabilities that address government-specific needs
- Provide strategic feedback to Product and Engineering teams on requirements related to security, explainability, accessibility, bilingualism, and ethical AI
- Contribute to the development of public sector-specific offerings, implementation playbooks, documentation, and best practices
- Share customer insights to inform Cohere's public sector go-to-market strategy and positioning
- Represent Cohere at government forums, working groups, roundtables, and industry events
Cross-Functional Collaboration:
- Partner with Sales to support expansion opportunities, renewals, and new customer acquisition
- Coordinate with Solutions Architects and Forward Deployed Engineers on technical implementation and optimization
- Work with Legal, Security, and Compliance teams to navigate complex procurement, contracting, and regulatory requirements
- Collaborate with Marketing on thought leadership content, case studies, and public sector community building
YOU MAY BE A GOOD FIT IF:
Required Experience:
- 8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise or government contexts
- At least 3-5 years working directly with the Canadian government, defence, or healthcare organizations in a technology, digital transformation, or consulting capacity
- Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines
- Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments
- Deep understanding of how government organizations evaluate, procure, implement, and govern technology solutions
- Active Top Secret security clearance (mandatory)
Customer Success & Account Management Excellence:
- Demonstrated success driving customer adoption, expansion, and retention in complex enterprise or government accounts
- Experience developing and executing customer success strategies, QBRs, and executive engagement programs
- Track record of identifying and closing expansion opportunities within existing accounts
- Ability to manage multiple strategic accounts simultaneously while maintaining high-touch, personalized engagement
- Experience navigating organizational politics and building coalitions across siloed government departments
Public Sector & Defence Acumen:
- Comprehensive knowledge of the Canadian public sector ecosystem: federal departments, provincial ministries, Crown corporations, defence, intelligence, critical infrastructure, and healthcare
- Deep familiarity with government digital strategies, service delivery transformation, and citizen-centric design principles
- Understanding of public sector budget cycles, Treasury Board processes, government procurement frameworks, and contract vehicles
- Knowledge of relevant legislation and frameworks: Privacy Act, PIPEDA, PHIPA, Directive on Automated Decision-Making, Algorithmic Impact Assessments, accessibility requirements
- Experience with government cloud strategies and security frameworks: GC Cloud, PBMM, Protected environments, CCCS guidelines
- Proven ability to work with classified information and operate effectively in secure, compartmented environments
Nice to Have:
- Bilingual (English/French) proficiency—a strong asset for working across the federal government
- 3+ years specifically managing GenAI, LLM, or conversational AI implementations
- Experience with specific Canadian public sector digital transformation initiatives: Canada.ca http://Canada.ca modernization, healthcare AI projects, Canadian Digital Service programs, or provincial digital government initiatives
- Direct experience working with Canadian defence, intelligence, public safety, or national security organizations
- Professional certifications: CSM, PMP, ITIL, or Canadian government-specific security training
- Experience with government collaboration platforms: GCdocs, GCworkspace, Protected collaboration tools
- Background in management consulting, systems integration, or digital transformation consulting for public sector clients
- Experience with any modern programming language (C++, C#, JavaScript, Python, etc.)
WHAT MAKES THIS ROLE UNIQUE
This is a rare opportunity to shape how Canada's most important institutions leverage AI to serve the public good. You'll work with organizations responsible for national security, healthcare delivery, social services, and democratic institutions—helping them navigate the profound opportunities and responsibilities that come with deploying frontier AI technology.
You'll need to balance competing demands: innovation velocity with government due diligence, technical possibilities with policy constraints, commercial success with public sector values, and breakthrough capabilities with ethical considerations. It requires patience, strategic thinking, in-depth sector knowledge, security awareness, and a genuine passion for achieving public service outcomes.
If you're energized by complex challenges, have deep public sector expertise, understand the gravity of working with classified systems, and want to have an outsized impact on Canada's digital future while working with cutting-edge AI technology, this role is for you.
FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS:
- A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
- Full health and dental benefits, including a separate budget for mental health.
- RRSP matching, 401K, Pension Scheme.
- 100% Parental Leave top-up for up to 6 months, for either parent.
- Annual enrichment benefits:
Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching.
- 6 weeks of paid vacation (30 working days!)
- Budget for traveling to other offices if you are remote, plus an annual company offsite.
HOW AND WHERE WE WORK:
- Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
- For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
- For those not near an office: a co-working benefit so you can work alongside others in your city.
- Everyone receives a $500 home office stipend to set up your workspace properly.
If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.
We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs.
We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.
Location: United States; San Francisco, CA
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
As a Senior Commercial Account Executive (SF/Bay Area), you’ll help organizations with 500–2,500 employees strengthen how they secure access across people, applications, devices, artificial intelligence (AI) agents, and machines. You’ll join the Commercial Sales team to build executive relationships, guide complex platform sales, and help customers adopt a broader identity-security strategy—advancing 1Password’s mission to unleash productivity without compromising security.
How we’re using AI today
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.
Expectations of this role
This is a remote, field-based role for someone based in San Francisco or the Bay Area, California. That means you are expected to be regularly engaged in customer-facing activities, including in-person meetings, events, and other travel as required to effectively support your territory.
Your primary work location will be your home office, but your role requires a lot of mobility and flexibility. Travel within your assigned territory, and occasionally outside of it, will be a part of your job, and you are responsible for managing your schedule in a way that works for the company and you.
What we're looking for:
- Experience selling to large organizations and high-growth companies, including customers with 500 or more employees.
- A strong track record of exceeding significant annual sales quotas and closing complex, multi-product opportunities.
- Experience selling enterprise platforms, cybersecurity solutions, or adjacent technologies such as identity and access management (IAM), privileged access, cloud security, endpoint security, developer security, or credential security.
- The ability to build trusted relationships with Chief Information Security Officers (CISOs), Chief Information Officers (CIOs), senior security and information technology leaders, IAM teams, security architects, and other executive stakeholders.
- A record of winning new strategic customers and expanding existing accounts through cross-sell, upsell, and multi-year agreements.
- Strong executive communication, discovery, account planning, pipeline management, forecasting, negotiation, and opportunity-management skills.
- A collaborative, curious, and accountable approach, with the ability to connect technical priorities to clear business outcomes and continuously improve through feedback.
What you can expect:
- Develop and execute account and territory plans across a focused portfolio of customers and prospects.
- Create executive relationships and identify opportunities across identity security, artificial intelligence, privileged access, Software as a Service (SaaS) governance, developer workflows, and device security.
- Lead customer conversations from an urgent access or credential challenge toward a broader 1Password Unified Access strategy spanning people, AI agents, and machines.
- Orchestrate complex sales cycles involving security, IAM, information technology, DevOps, platform engineering, finance, legal, procurement, and executive sponsors.
- Lead discovery sessions, workshops, executive presentations, business-value discussions, commercial negotiations, and close plans.
- Partner internally with Business Development Representatives, Solutions Engineering, Channels, Alliances, Customer Success, Product, Marketing, Legal, and Deal Desk to create strong customer outcomes.
- Represent 1Password in customer meetings, executive briefings, trade shows, and industry events while maintaining accurate opportunity data, forecasts, and account plans in Salesforce.
USA-based roles only: The annual base salary for this role is between $96,000 USD and $139,000 USD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Mapbox US
Workplace: Remote
Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers.
WHAT WE DO
Whether you’re ordering on DoorDash, navigating in a BMW, checking the forecast on The Weather Channel, or sending snaps on Snapchat, Mapbox powers the location experiences within the apps and products people use every day. As the developer platform for live location, we’re evolving how people interact with maps and location data, including bringing AI-powered capabilities into our products to create smarter, more dynamic experiences.
The Maps team builds services that reach approximately 750 million monthly active users, collecting ~318 million miles of location and navigation data per day. We help developers create and share maps that reflect the complexity of our ever-changing world and see exciting opportunities leveraging AI to make maps more intelligent, accessible, and powerful.
WHAT YOU'LL DO
As a Product Manager II on the Maps team, you will own how AI shows up in Mapbox Maps: the strategy, roadmap, and delivery of AI-powered capabilities across the Maps (Web, iOS, Android), from natural-language map interaction to AI-assisted styling and contextual map intelligence.
You will partner with a globally distributed engineering team, external customers, and stakeholders across Sales, Engineering, Legal, Marketing, and Finance to explore emerging AI capabilities, translate customer needs into better product experiences, and ship solutions that drive customer success and business growth. You’ll bring an AI-forward mindset to both strategy and execution, turning new technologies into practical, scalable capabilities for developers and the end users they serve.
You can expect to:
- Define and execute end-to-end vision and strategy for your product.
- Conduct analysis to inform your product roadmap and prioritize product backlog.
- Work with your engineering team(s) and the broader organization to explore and implement new use cases for your product that address customer pain points and unlock new revenue opportunities.
- Collaborate with cross-functional teams to align product goals and delivery phases with overall business objectives.
- Regularly engage with our customers to understand their needs, as well as validate our proposed solutions.
- Own pricing and packaging of your product as a standalone SKU (including sales enablement, marketing, customer trials, partnership opportunities).
- Become the expert and point of contact of your product for internal and external questions, feedback, and requests.
WHAT WE BELIEVE ARE IMPORTANT TRAITS FOR THIS ROLE
- 3+ years of experience as a Product Manager: You have seen multiple products (API, SDK, or Data) through a full lifecycle of discovery, development, launch, and adoption in the B2B space.
- Customer focus: You care deeply about your customer’s problems with a keen eye towards design and user experience.
- An analytical approach: You have strong data analytics skills and always use data to properly evaluate the quality of your product, as well as guide your next steps.
- Prioritization: You have clear rationale behind the tradeoffs you make and strive to deliver immediate/tangible value to customers.
- Strong written and verbal communication skills: You can communicate about complex ideas concisely to a wide audience (e.g. FAQs and business cases for your roadmap).
- Ownership: You can develop and execute a plan based on high level direction for feature or product development.
- Invent & Simplify: You drive toward the simplest possible solution that drives the most value for customers.
- Technical Chops: You understand and can explain complex technical concepts to a non-technical audience.
- Go-to-market experience: You have taken your product to market owning the pricing and packaging strategy.
- Nice-to-haves: Experience working with AI/ML teams and passion for the mapping or navigation domain space.
WHAT WE VALUE
In addition to our core values https://www.mapbox.com/about/values/, which are not unique to this position and are necessary for Mapbox leaders:
- We value high-performing creative individuals who dig into problems and opportunities.
- We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.
- We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.
- We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.
Our annual base compensation for this role ranges from $150,025 - $202,975 for most US locations and 5% to 10% higher for US locations with a higher cost of labor. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Please discuss your specific work location with your recruiter for more information.
By applying for this position, you acknowledge that you agree to the Mapbox Privacy Policy https://www.mapbox.com/legal/privacy which is linked here.
Applications are accepted on an ongoing basis. We are committed to a fair and equitable hiring process. We do not discriminate against any protected class.
#LI-DNI
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations: Lisbon, Portugal or London, UK
About the Role
Cloudflare built its reputation helping build a better Internet, defending millions of sites, giving away SSL and DDoS mitigation when the industry charged premium prices. In an acceleratingly dangerous world, the scope of that mission has changed. We are becoming something more: critical infrastructure. Banks run their payment rails on us. Governments run public services on us. Media companies depend on us during live events. Health systems depend on us to provide care. Reliability for these customers is no longer a feature of our product. It is a mission.
Serving that customer base demands a different operating model. Traditional support organizations route tickets. Traditional engineering organizations ship features. Neither alone is enough when the stakes are this high. We are pivoting to something different: a customer-facing engineering organization, directly engaged with our customers at scale. This is work a central dev team cannot do from the inside of the network.
The Customer Reliability Engineering function is the spine of that pivot. CRE is SRE applied outward, the same engineering discipline, applied to the reliability of the systems our customers run on Cloudflare. You are the engineer who owns the problems that matter most to the customers who matter most, and you contribute directly to our products and tooling, in partnership with Product Engineering, to hold that standard across the entire customer base.
The Role
CRE is a rapid response team and a proactive engineering team. You fix things at the edge as they come up, and you help build the product capabilities that identify customer issues before they become a crisis. Both modes are equally core.
Rapid response.
When a customer issue surfaces that is high-severity, cross-layer and complex, you are the engineer who answers. You reproduce the defect, isolate the root cause across Cloudflare's infrastructure and the customer's stack, drive the fix with Product Engineering, and confirm resolution. You hold on-call for high-severity incidents as part of a global shift rotation.
Proactive engineering.
When no fire is burning, you work with Product Engineering and our platform teams to build the capabilities that make the next fire cheaper or unnecessary: telemetry pipelines that correlate signals across the customer base, detectors that fire before a human notices, diagnostic tooling that scales across hundreds of customers, automation that reduces toil for Customer Support. Every incident you carry generates engineering output that reduces the cost of recurrence. The work compounds.
Cloudflare is building CRE as an AI-native function. You will work with and help build agents and tooling that pre-diagnose incidents, surface relevant logs and configuration, and propose fixes with cited evidence. Engineers who ship AI-assisted diagnostics are the ones defining this discipline.
What You Might Work On
Rapid response:
Own a Sev-1 incident where a large financial services customer sees asymmetric latency from a single POP. Trace it through BGP routing and identify transit provider policy change that is required to resolve.
Diagnose a recurring WebSocket disconnect a media customer has been experiencing across multiple release cycles. Isolate it to a specific interaction between a Cloudflare service release and the customer's connection lifecycle. Drive the fix with the owning engineering team.
Partner with a government customer's SRE team during an active DDoS event. Help them shape their Magic Transit and WAF configuration in real time.
Proactive engineering:
Build, with Product Engineering, a distributed tracing capability that correlates Cloudflare edge signals with customer origin metrics so a single query tells the story of a failing request end-to-end.
Ship a detector for a class of WAF false positives silently degrading several customers. Get it into production before the next renewal cycle.
Prototype an AI agent that takes a new customer case, pulls relevant logs and config, and proposes a root cause with linked evidence. Deploy it internally. Measure whether it makes engineers faster. Iterate.
Responsibilities
Rapid incident response and root cause analysis.
Own the most complex, high-severity customer issues end-to-end, from first signal through confirmed resolution. Lead deep-dive debugging across the full stack: edge, network, DNS, transport, APIs, application, customer-side configuration. Reproduce defects, validate fixes with Engineering, and confirm customer-side resolution. Produce postmortems other engineers rely on. Hold on-call for high-severity incidents as part of a global rotation that includes weekends.
Proactive reliability engineering.
Analyze support and telemetry signals across the customer base to find systemic risks before they become incidents. Contribute monitoring, detection, and diagnostic capability to the core product and the engineering systems that give Customer Support early visibility into customer-affecting issues. Define customer-facing reliability metrics (error rates, resolution times, repeat-contact rates) and drive measurable improvement. Write automation that reduces mean-time-to-detect and mean-time-to-resolve.
Cross-functional partnership.
Manage the technical escalation lifecycle with clear ownership and timely communication. Partner with Product Engineering to drive fixes, workarounds, and configuration changes that address underlying gaps. Represent the customer reliability perspective in engineering syncs, incident reviews, and post-mortem processes.
Technical leadership and enablement.
Raise the technical floor of Customer Support through pair-debugging, structured knowledge transfer, and shared tooling. Document diagnostic procedures and resolution patterns in runbooks, internal knowledge bases, and AI skills. Share insights from customer-facing incidents to improve product documentation and operational readiness.
Product and platform depth.
Maintain deep, current expertise across Cloudflare's product portfolio: edge networking, DNS, CDN, WAF, DDoS mitigation, Zero Trust, Workers, and our developer platform. Anticipate customer impact from new releases and architecture changes. Serve as a go-to subject-matter expert in one or more domains.
Requirements
Minimum 5 years of hands-on experience in site reliability engineering, escalation engineering, systems engineering, or a comparable deeply technical support / operations role, with at least 2 years in customer-facing environments.
Strong foundation in networking and security:
TCP/IP fundamentals: OSI model, IPv4/IPv6 addressing, subnetting, routing, switching.
Core protocols: DNS, HTTP/S, TLS/SSL, SMTP, SNMP, NTP.
Routing protocols: BGP, OSPF, including path selection and route propagation.
Firewall concepts: stateful/stateless inspection, rule sets, NAT, ACLs.
VPN and encryption: IPSec, SSL/TLS tunnels, GRE.
Zero Trust architecture, network segmentation, modern security models.
Proficiency with observability and diagnostic tooling: packet capture and analysis (Wireshark, tcpdump), log aggregation (Kibana, Elasticsearch), metrics dashboards (Grafana), distributed tracing.
Strong scripting and automation skills (Bash, Python) with a track record of shipping tooling that improves reliability and reduces toil.
Experience with incident management, postmortem culture, and SLO/SLI-based reliability practices.
Excellent written and verbal communication. Able to convey complex technical information clearly to engineers, leadership, and customers.
Comfort owning ambiguous, cross-layer problems. Composure under pressure during high-severity incidents.
Desired Skills & Experience
SRE, DevOps, or platform engineering experience with direct customer-facing accountability.
Deep expertise at both L3/L4 (network infrastructure) and L7 (application protocols, DNS, HTTP, WebSocket).
Expert-level proficiency with Linux command-line tools: curl, dig, git, traceroute, mtr, strace, ss.
Data-at-scale analysis using SQL, PromQL, or equivalent.
Familiarity with CI/CD pipelines, infrastructure-as-code (Terraform, Pulumi), and container orchestration (Kubernetes, Docker).
Track record of building internal tooling or diagnostic utilities that measurably improved team efficiency.
Demonstrated technical leadership: mentoring engineers, driving cross-team initiatives, influencing outcomes without direct authority.
Experience applying AI/ML to production engineering or operational workflows.
Comfort engaging directly with enterprise customer engineering teams, including on calls during incidents.
Bonus Points
Active Cloudflare user who understands the platform as a practitioner.
Hands-on experience with Workers, Pages, R2, D1, or other developer platform services.
Cloud networking and security experience across AWS, Azure, or GCP.
Web programming (HTML, JavaScript) and regular expressions.
Chaos engineering or formal reliability frameworks (e.g., Google SRE principles).
Managing or configuring non-HTTP services: email, DNS authoritative/recursive, FTP, SSH.
Compensation
● For Portugal based hires: Estimated annual salary is between € 61,000 - 84,000
The final offer will be inclusive of time exemption, in alignment with the applicable law and collective bargaining agreements.
Equity
This role is eligible to participate in Cloudflare’s equity plan.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: San Francisco; New York
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
We’re looking for a Technical Product Marketing Manager who can pick up any Baseten product and explain it clearly to the people who buy it. Baseten sells dedicated inference, Model APIs, training and post-training, and the enterprise platform that ties them together. The work behind each one is the same: understand how the product works, know where it stands against the alternatives, and write about it well enough that an ML engineer trusts it and a buyer acts on it.
We’re hiring for this role across multiple product lines. You’ll work on whichever launch, narrative, or competitive gap matters most at the time, partnering closely with Product, Engineering, Sales, and the rest of product marketing. It’s a good fit for someone who ramps on technical products quickly and wants to be the person who figures out the story.
WHAT YOU’LL DO
Positioning & Technical Narrative
- Own positioning and messaging for Baseten products across inference, Model APIs, training and post-training, and the core platform, written for ML engineers, platform teams, and executive buyers.
- Work closely with Product and Engineering to understand architecture, tradeoffs, and roadmap, and make sure every technical claim is accurate and backed by how the product actually behaves.
- Keep product-level messaging consistent with Baseten’s platform narrative so each product story supports the others.
- Write messaging that is technically credible without getting lost in implementation detail.
Launches & Go-to-Market
- Build and run launch plans for new products and major capabilities, from internal enablement through external announcement.
- Decide what deserves a full launch and what should ship through docs, sales enablement, or targeted customer outreach.
- Create launch assets including messaging briefs, landing pages, technical blog posts, demo storylines, sales decks, one-pagers, and FAQs.
- Partner with Demand Gen, Sales, Solutions, and Customer Marketing to turn product capabilities into campaigns and deal support.
Competitive & Market Insight
- Track the competitive landscape across inference providers, model API companies, hyperscalers, and internal DIY platforms, including pricing, packaging, launches, and messaging.
- Turn that analysis into a clear point of view on where Baseten wins and loses, and use it to sharpen positioning.
- Talk to customers and sellers to understand buying criteria, objections, and deal blockers, and bring what you learn back to Product and Marketing as concrete recommendations.
Sales Enablement
- Build battlecards, competitive talk tracks, objection-handling guides, and product training that sellers actually use.
- Work with Sales and Solutions to find enablement gaps and close them.
WHAT WE’RE LOOKING FOR
- 4+ years in product marketing, technical marketing, or developer marketing, with at least 2 of those years marketing to developers or technical buyers at an infrastructure, developer tools, cloud, data, or AI company.
- Strong writing. You can take a dense technical topic and make it clear without oversimplifying it, and you have samples to show.
- Technical fluency. You’re comfortable reading docs, asking engineers specific questions, and getting up to speed on concepts like inference, autoscaling, fine-tuning, and open- vs. closed-weight models.
- Hands-on competitive analysis experience: you’ve compared products in depth, formed a view, and used it to change positioning, messaging, or how a deal was sold.
- A track record of learning unfamiliar products and markets quickly and moving between them.
- Experience launching technical products or capabilities, including deciding what to launch and how.
- Comfortable owning both strategy and execution: landing pages, decks, one-pagers, and written content, not just frameworks.
- Experience at a fast-moving startup, working with multiple stakeholders and shifting priorities.
NICE TO HAVE
- Experience with AI/ML infrastructure, inference, model serving, or model training and post-training.
- Experience marketing to ML engineers, platform engineers, infrastructure leaders, or technical executives.
- Experience building competitive positioning against cloud providers, inference providers, model API companies, or internal platforms.
- Time in an adjacent role such as solutions engineering, product management, developer relations, technical writing, or industry or equity research covering AI or infrastructure.
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: Remote, US East
MinIO is the data and memory foundation for enterprise AI. Built for the speed, scale, and economics that AI and analytics demand, AIStor and MemKV unify every layer of the data stack, from agentic and inference context memory to tables and objects across core, edge, and cloud. Trusted by 77% of the Fortune 100, MinIO is redefining how AI factories, intelligent applications, and autonomous agents secure, persist, and unlock the full value of their data.
We are looking for a Business Development Representative to join our growing sales team. In this role, you will drive pipeline generation for our Enterprise segment by combining disciplined outbound prospecting with fast, high-quality inbound qualification. You will work closely with Enterprise Account Executives to strategize, identify, engage, and advance opportunities across the data infrastructure and AI storage landscape.
What You Will Do
Outbound Prospecting
Research and identify target enterprise accounts using intent data, account signals, and MinIO's intelligence systems.
Build and execute personalized outbound sequences via email, phone, and LinkedIn targeting infrastructure, data engineering, and AI/ML personas.
Develop strategies to convert MinIO's open-source user base into commercial enterprise customers.
Collaborate with Enterprise AEs and marketing to align outbound efforts with account-based plays and active campaigns.
Inbound Lead Management
Qualify and respond to inbound MQLs from enterprise accounts within SLA.
Evaluate leads for ICP fit, workload, storage scale, environment, and project timing.
Schedule and confirm qualified discovery meetings for Enterprise Account Executives.
Maintain clear qualification notes in CRM to ensure strong AE handoffs.
Pipeline Development
Build multi-threaded outreach into target accounts, engaging both technical and business stakeholders.
Collaborate with field marketing and PMM on industry-specific messaging and event follow-up.
Craft creative, personalized email sequences that articulate the value of AIStor for enterprise data infrastructure.
Provide ongoing feedback to sales and marketing on prospect sentiment, objections, and market trends.
CRM & Reporting
Maintain Salesforce, HubSpot, and Outreach with accurate, up-to-date activity and qualification data.
Track pipeline contribution, conversion rates, and outbound activity metrics.
Continuously optimize sequencing and messaging based on performance data.
Success Metrics
Meetings held with enterprise accounts
Meeting-to-Stage 1 opportunity conversion rate (target: 35%+)
Outbound-sourced pipeline contribution
Speed-to-lead for inbound enterprise MQLs
AE acceptance rate of qualified meetings
CRM data completeness and accuracy
Your Skills and Experience
1+ years of experience in BDR/SDR, inside sales, or demand generation, ideally in B2B technology.
Aptitude or early experience prospecting into large, complex organizations (5,000+ employees); direct track record is a plus but not required.
Strong written and verbal communication skills; able to engage infrastructure architects, data engineers, and IT leaders.
Experience with outbound sequencing tools and CRM platforms (Salesforce, HubSpot, Outreach).
Familiarity with data infrastructure, cloud storage, or AI/ML; 1+ year in an Analytics, AI, or object storage company is a plus.
Understanding of enterprise sales cycles and qualification methodologies (MEDDICC preferred).
Self-directed with strong research skills and a data-driven approach to prospecting.
Bachelor's degree in Business, Marketing, Computer Science, or related field preferred.
What We Offer
Health Care Plan (Medical, Dental & Vision)
401K with 3% Contribution
Pre-IPO Stock Options
At least 12 Public Holidays
Flexible Time Off
Equal Opportunity Policy (EEO)
MinIO is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Location: Remote, US Central
MinIO is the data and memory foundation for enterprise AI. Built for the speed, scale, and economics that AI and analytics demand, AIStor and MemKV unify every layer of the data stack, from agentic and inference context memory to tables and objects across core, edge, and cloud. Trusted by 77% of the Fortune 100, MinIO is redefining how AI factories, intelligent applications, and autonomous agents secure, persist, and unlock the full value of their data.
We are looking for a Business Development Representative to join our growing sales team. In this role, you will drive pipeline generation for our Enterprise segment by combining disciplined outbound prospecting with fast, high-quality inbound qualification. You will work closely with Enterprise Account Executives to strategize, identify, engage, and advance opportunities across the data infrastructure and AI storage landscape.
What You Will Do
Outbound Prospecting
Research and identify target enterprise accounts using intent data, account signals, and MinIO's intelligence systems.
Build and execute personalized outbound sequences via email, phone, and LinkedIn targeting infrastructure, data engineering, and AI/ML personas.
Develop strategies to convert MinIO's open-source user base into commercial enterprise customers.
Collaborate with Enterprise AEs and marketing to align outbound efforts with account-based plays and active campaigns.
Inbound Lead Management
Qualify and respond to inbound MQLs from enterprise accounts within SLA.
Evaluate leads for ICP fit, workload, storage scale, environment, and project timing.
Schedule and confirm qualified discovery meetings for Enterprise Account Executives.
Maintain clear qualification notes in CRM to ensure strong AE handoffs.
Pipeline Development
Build multi-threaded outreach into target accounts, engaging both technical and business stakeholders.
Collaborate with field marketing and PMM on industry-specific messaging and event follow-up.
Craft creative, personalized email sequences that articulate the value of AIStor for enterprise data infrastructure.
Provide ongoing feedback to sales and marketing on prospect sentiment, objections, and market trends.
CRM & Reporting
Maintain Salesforce, HubSpot, and Outreach with accurate, up-to-date activity and qualification data.
Track pipeline contribution, conversion rates, and outbound activity metrics.
Continuously optimize sequencing and messaging based on performance data.
Success Metrics
Meetings held with enterprise accounts
Meeting-to-Stage 1 opportunity conversion rate (target: 35%+)
Outbound-sourced pipeline contribution
Speed-to-lead for inbound enterprise MQLs
AE acceptance rate of qualified meetings
CRM data completeness and accuracy
Your Skills and Experience
1+ years of experience in BDR/SDR, inside sales, or demand generation, ideally in B2B technology.
Aptitude or early experience prospecting into large, complex organizations (5,000+ employees); direct track record is a plus but not required.
Strong written and verbal communication skills; able to engage infrastructure architects, data engineers, and IT leaders.
Experience with outbound sequencing tools and CRM platforms (Salesforce, HubSpot, Outreach).
Familiarity with data infrastructure, cloud storage, or AI/ML; 1+ year in an Analytics, AI, or object storage company is a plus.
Understanding of enterprise sales cycles and qualification methodologies (MEDDICC preferred).
Self-directed with strong research skills and a data-driven approach to prospecting.
Bachelor's degree in Business, Marketing, Computer Science, or related field preferred.
What We Offer
Health Care Plan (Medical, Dental & Vision)
401K with 3% Contribution
Pre-IPO Stock Options
At least 12 Public Holidays
Flexible Time Off
Equal Opportunity Policy (EEO)
MinIO is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Location: United States
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
The role
We are looking for an L3 Support Engineering Lead to help grow a small team responsible for resolving Nebius' most complex customer issues.
This is a hands-on technical role that combines deep troubleshooting with day-to-day team leadership. You will provide technical direction, help organize the team’s work and step into complex investigations when your expertise is needed. You will not be expected to personally own every difficult ticket or manage the team from a distance.
The L3 team works closely with L2 Support, pre-sales, post-sales, customer engineering and product teams. It brings deeper subject-matter expertise to issues that require advanced investigation or a broader understanding of the Nebius platform.
This is a remote position in North America.
Your responsibilities will include:
Lead and support a small, distributed team of L3 Support Engineers.
Help plan, prioritize and distribute work based on customer impact, technical complexity and team capacity.
Provide technical guidance and hands-on support for complex or high-impact customer issues.
Coach engineers, share knowledge and help the team become increasingly independent.
Build strong working relationships with L2 Support, pre-sales, post-sales, customer engineering,
product
and engineering teams.
Make sure escalations include the technical context, evidence and customer information needed by the receiving team.
Identify
whether an issue belongs to the platform, a customer
environment
or another technical area, and involve the
appropriate specialists
.
Maintain
high standards
for troubleshooting, documentation,
handoffs
and customer communication
Identify
recurring issues and gaps in tooling, documentation,
processes
or team knowledge, and help drive practical improvements.
Support team planning, coverage and forecasting as the organization grows.
Participate in scheduled operational or duty work when specialist expertise is
required
. This may occasionally include work outside standard business hours.
Contribute to hiring and onboarding
additional
engineers as the team expands.
We expect you to have:
Strong hands-on experience troubleshooting complex production, cloud or infrastructure-related issues.
Experience leading technical work, mentoring
engineers
or coordinating a small team or task force.
Clear and confident communication with customers,
engineers
and cross-functional stakeholders.
Strong working knowledge of Linux environments.
Experience with Kubernetes and container-based platforms.
A practical understanding of infrastructure fundamentals, including networking and storage.
Familiarity with block, file and object storage and the ability to investigate issues across these technologies
Sound judgment when working through ambiguous or high-impact technical problems.
The ability to organize work, set priorities and keep multiple stakeholders aligned.
You do not need to be an expert in every technical area. We are looking for someone with broad familiarity across the following domains and deeper
expertise
in at least one:
AI and ML operations, such as model deployment, fine-tuning,
inference
or performance troubleshooting.
Workload scheduling in GPU or high-performance computing environments, including tools such as
Slurm
.
Kubernetes and its supporting technology stack.
Cloud infrastructure,
networking
and storage.
Fluent written and spoken English.
It will be an added bonus if you have:
Experience supporting GPU cloud infrastructure or AI/ML workloads.
Experience planning or troubleshooting model deployments.
Familiarity with Python or Bash scripting and technical automation.
Experience working in a technical support, SRE, production operations or customer engineering organization.
Experience collaborating with globally distributed teams that provide 24/7 customer coverage.
Key employee benefits in the US:
Health insurance:
100% company-paid medical, dental, and vision coverage for employees and families.
401(k) plan:
Up to 4% company match with immediate vesting.
Parental leave:
20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
Remote work reimbursement:
Up to $85/month for mobile and internet.
Disability & life insurance
: Company-paid short-term, long-term and life insurance coverage.
Pay Transparency
We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law.
Base Compensation Range
$179,500
—
$224,300 USD
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Location: Remote (United States | Canada)
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
As a Staff Demo Engineer on the Demo Engineering team, you’ll shape the technical tooling and platform behind 1Password’s go-to-market demo experience. You’ll build scalable demo environments, interactive product experiences, and shared infrastructure that help teams communicate 1Password’s value across the customer journey. Your work will help make secure access simpler and support 1Password’s mission to create a safer, simpler digital future for everyone.
How we’re using AI today
Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers.
This is a remote opportunity within Canada and the US.
What we're looking for:
- Bring substantial experience in software engineering, cloud engineering, platform engineering, technical marketing, DevOps, solutions architecture, or demo engineering.
- Apply experience in cybersecurity, identity, Privileged Access Management (PAM), developer tools, or a related technical domain.
- Build full-stack and automation solutions using technologies such as TypeScript, JavaScript, Node.js, React, or Python, with experience designing systems that other engineers can build on.
- Design and operate infrastructure using infrastructure as code, continuous integration and continuous delivery (CI/CD), containers, and cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
- Understand identity and access management concepts, including single sign-on (SSO), Security Assertion Markup Language (SAML), OpenID Connect (OIDC), System for Cross-domain Identity Management (SCIM), device trust, passwordless authentication, and passkeys.
- Balance speed, reliability, cost, and security while explaining technical tradeoffs clearly to technical and non-technical partners.
- Create interactive software-as-a-service (SaaS) demos and guided product experiences using platforms such as Reprise, Navattic, Walnut, or Arcade; experience with mobile device management (MDM) tools such as Jamf, live event demos, utilization analysis, artificial intelligence (AI)-assisted tooling, or Model Context Protocol (MCP) servers is also valuable.
What you can expect:
- Set the technical vision, roadmap, and long-term architecture for 1Password’s demo platform.
- Lead the design of shared demo infrastructure, including templates, automated provisioning and resets, data generation, and observability.
- Build sample applications and integrations across 1Password products to support demos and enablement programs.
- Support complex, high-visibility demos for flagship launches, keynotes, conferences, and strategic customer opportunities.
- Drive AI-assisted tooling that automates demo preparation, validation, and maintenance.
- Partner with Engineering Security on demo environments and lead architecture and code reviews.
- Mentor Demo Engineers and Senior Demo Engineers while representing Demo Engineering in cross-functional technical decisions and product roadmap discussions.
- Travel quarterly, including cross-border travel, for conferences and company offsites.
USA-based roles only: The annual base salary for this role is between $135,000 USD and $196,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $129,000 CAD and $179,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to remote work
We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Remote - EMEA
Workplace: Remote
About Us
Constructor.io http://Constructor.io powers product search and discovery for some of the largest retailers in the world. We serve billions of requests every week, and you've probably seen our results somewhere and used our product without knowing it. We differentiate ourselves by focusing on metrics over features, and reinventing search and discovery from the ground up as a machine learning challenge with the specific goal of improving metrics like revenue. We're approximately doubling year over year despite the market slow down and have customers in every eCommerce vertical.
We're a passionate team of technologists who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things.
ROLE OVERVIEW
As a Sales Engineer, you will lead the technical components of the sales process. You will partner closely with Account Executives and prospective customers to design integration approaches, evaluate technical fit, and demonstrate how Constructor’s platform drives measurable business impact.
This role combines technical architecture design, consultative discovery, and cross-functional collaboration. You will act as a bridge between customer engineering teams and Constructor’s Product and Engineering teams.
This is not a demo-heavy role. Account Executives perform the majority of demonstrations at Constructor. This role requires architectural thinking, integration planning, and consultative problem-solving.
KEY RESPONSIBILITIES
TECHNICAL SALES & SOLUTION DESIGN
- Lead technical discovery and solution design for prospective customers
- Design and document integration architectures (APIs, ecommerce platforms, PIM, CMS, data pipelines)
- Develop and support tailored Proof Schedules (lightweight POCs)
- Deliver technical presentations to both business and technical stakeholders
- Serve as primary technical advisor during evaluation cycles
- Troubleshoot and triage APIs, SDKs, and integration patterns
- Willingness to tinker and build demo prototypes and tooling
- Build and present compelling custom technical demonstrations and integration blueprints tailored to each sales opportunity
- Support RFP and RFI responses
CROSS-FUNCTIONAL COLLABORATION
- Partner with Product and Engineering to surface prospective customer feedback to influence product roadmap and integration strategy
- Contribute insights to the roadmap and the go-to-market strategy
- Support enablement and training for sales teams
- Help refine documentation, processes, and best practices within the SE function
MARKET & INDUSTRY ENGAGEMENT
- Stay current on ecommerce trends, AI/ML advancements, and the competitive landscape
- Represent Constructor in prospect meetings, partner engagements, field events, and other industry engagements
- Build strong relationships with prospective customer technical stakeholders (architects, engineers, delivery teams)
REQUIRED QUALIFICATIONS & SKILLS
- 3+ years of experience in technical Solutions Engineering, Sales Engineering, Pre-Sales Architect, or Technical Pre-Sales roles
- Deep hands-on experience with API-first platforms: comfortable working directly with REST APIs, JSON data structures, webhooks, and SDK integration patterns, and able to troubleshoot them with Postman or similar tools
- Working knowledge of JavaScript, TypeScript, Python, or similar languages, enough to read integration code, debug client-side implementations, and build lightweight prototypes or demo tooling
- Experience designing and running custom demos or pilots with clear, business-aligned success criteria
- Hands-on experience with coding agents to automate workflows, amplify impact, and execute at scale
- Ability to read the room, tailor your communication to diverse audiences, and identify detractors, champions, and key decision-makers
- Strong written and verbal communication, with a track record of producing clear technical documentation and explaining complex ideas to developers, architects, and C-suite executives alike
- Ability to effectively articulate complex ideas to both technical and non-technical audiences
- Ability to empathize with prospects’ challenges and goals
- Skilled listener with innate curiosity
- Passionate about innovative technology, technical sales, and articulating value to prospects
- Enjoys working with prospects and is comfortable interacting with C-suite executives from both technical and business perspectives
- Professional proficiency in Italian, French,Spanish, German is a plus
PREFERRED QUALIFICATIONS
- Experience in enterprise ecommerce or retail technology environments
- Hands-on familiarity with at least two major ecommerce platforms, including how each handles catalog structure, extensions, and headless versus templated frontends
- Deep understanding of data mapping between backend systems such as PIM, ERP, or legacy search indexes into a new target schema, possibly including product and variant structures, facets, attributes, and pricing logic
- Working knowledge of search and discovery concepts
- Experience supporting security reviews and procurement requirements, including GDPR, data processing agreements, data residency, and ISO 27001 or SOC 2 questionnaires
- Ability to build business value models that connect search improvements to revenue, conversion, or average order value
- Exposure to conversational or agentic shopping experiences, or retail media and sponsored product programs
- Multilingual: Professional proficiency in languages other than English
WHAT SUCCESS LOOKS LIKE
- Prospects clearly understand technical integration paths
- Proof Schedules (a lightweight PoC) align tightly with business outcomes
- Technical objections are addressed proactively and effectively
- Sales cycles are accelerated through a strong technical partnership
- Product and Engineering receive actionable, structured market feedback
- Qualitative (peer and prospect feedback) and quantitative (sales metrics and customer health scores) feedback will be positive and ideally, excellent
WORKING STYLE
- Comfortable operating in a remote, distributed, and highly cross-functional environment
- Able to manage multiple sales engagements and priorities simultaneously
- A builder mindset that is proactive in creating structure in ambiguous environments
- Highly collaborative with a strong sense of ownership and autonomy
- Commercially aware and aligned with revenue and sales growth goals
- Resourceful self-starter who can operate autonomously
You’ll Thrive Here If…
You’re a curious, skilled listener who genuinely enjoys untangling a prospect’s technical challenges. You get energy from tinkering and building, whether that’s a quick prototype, an integration blueprint, or a better internal process. You’re as comfortable whiteboarding with an engineering team as you are presenting to a CTO. And you have a competitive streak—not just to win the technical evaluation, but to show how the right technical decisions drive meaningful business results.
Benefits
- A competitive compensation package including stock options
- Fully remote team - choose where you live
- Work from home stipend! We want you to have the resources you need to set up your home office
- Apple laptops provided for new employees
- Training and development budget for every employee, refreshed each year
- Parental leave for qualified employees
- Work with smart people who will help you grow and make a meaningful impact
- Diversity, Equity, and Inclusion at Constructor
At Constructor.io http://Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.
How we handle your data. By submitting this application, you acknowledge that Constructor will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, we will retain your data for a limited period as described in our Recruitment Privacy Notice https://constructor.com/recruitment-privacy-notice. After that period your data will be deleted or anonymized.
How we handle your data. By submitting this application, you acknowledge that Constructor will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, we will retain your data for a limited period as described in our Recruitment Privacy Notice https://constructor.com/recruitment-privacy-notice. After that period your data will be deleted or anonymized.
Location: Brazil
Workplace: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the role
This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. The focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments.
You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems. You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale.
In parallel, you will own expansion outcomes across a defined portfolio of enterprise accounts. Success is measured by net revenue retention and sustained multi-product adoption. You will identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment.
What you bring
- 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in Brazil
- Fluent in Portuguese and English
- Familiarity and experience with building and deploying AI agents
- Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
- Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities
- Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
- Strong understanding of the LATAM market landscape and cultural nuances
- Self-motivated and able to work independently in a remote or distributed team environment
#LI-Remote
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: Москва
Мы - молодая и динамичная команда, работающая над ключевым направлением развития процесса поддержки в Центре Снабжения.
Наша цель автоматизировать рутину, и создать интеллектуальную экосистему, которая изменит подход к сервису.
Наша текущая зона ответственности:
* разработка мультиагентной системы для платформы Центра Снабжения
* создание удобных цифровых рабочих мест для специалистов и руководителей службы поддержки
* внедрение сквозной автоматизации управленческой отчетности.
Мы строим процессы по гибкой методологии Agile, что позволяет нам быстро адаптироваться к изменениям и находить нестандартные решения.
Проект уже стартовал, но мы на ранней стадии - фундамент заложен, а ключевые решения ещё принимаются. Это отличный момент, чтобы присоединиться: вы сможете предлагать свои идеи и влиять на то, каким станет продукт, не тратя время на поддержку устаревшего кода.
В нашей культуре ценится открытость: мы напрямую взаимодействуем с бизнес-заказчиками и пользователями, обсуждаем требования и не боимся предлагать смелые идеи. Если вы разделяете ценности ответственности, непрерывного развития и стремитесь делать продукт, которым можно гордиться, нам по пути.
Обязанности
* проектирование мультиагентной системы поддержки: описание логики взаимодействия агентов, сценариев обработки запросов и маршрутизации задач
* сбор и формализация требований к функциональности рабочих мест специалиста и руководителя службы поддержки
* разработка и описание бизнес-логики автоматизации управленческой отчетности (метрики, дашборды, KPI)
* взаимодействие с бизнес-заказчиками и пользователями: проведение интервью, семинаров, презентаций прототипов
* составление технического задания и проектной документации (Use Cases, User Stories, диаграммы потоков данных, BPMN)
* совместная работа с разработчиками на всех этапах — от идеи до релиза: разбор ТЗ, уточнение деталей, приёмка результатов
* участие в выборе AI-инструментов и сценариев их применения в системе поддержки (классификация запросов, суммаризация, генерация ответов, предсказание инцидентов, оценка качества моделей через метрики точности/полноты/F1, контроль галлюцинаций LLM)
* анализ и оптимизация процессов службы поддержки с точки зрения эффективности и пользовательского опыта.
Требования
* опыт работы системным-аналитиком от 3 лет
* опыт проектирования сложных систем с распределённой логикой (желательно в сфере поддержки, сервисных платформ или автоматизации бизнес-процессов)
* понимание основ AI/ML: знаете, как применять NLP для работы с текстами (классификация, суммаризация, извлечение сущностей, генерация), понимаете ограничения и возможности моделей
* уверенное владение нотациями - BPMN, UML (диаграммы классов, последовательностей, потоков данных)
* навыки работы с API: понимание REST, OpenAPI/Swagger, умеете читать и писать спецификации и проектировать контракты новых эндпоинтов
* опыт работы по Agile/Scrum: ведение бэклога, участие в спринтах, ретроспективах
* умение работать с требованиями: от сбора до управления изменениями, знание разных уровней требований (бизнес, функциональные, нефункциональные - производительность, отказоустойчивость, доступность)
* отличные коммуникативные навыки: умеете говорить на одном языке с бизнесом и разработчиками, объяснять сложное простыми словами.
Будет плюсом:
* понимание принципов работы LLM, RAG, LangChain/LangGraph
* опыт создания AI-агентов и использования их в работе будет преимуществом
* опыт работы в Сбере.
Условия
* комфортный современный офис в Москве (ул. Вавилова 23стр1)
* график работы – офис на период испытательного срока, гибрид
* ежегодный пересмотр зарплаты, квартальная и годовая премия
* корпоративный спортзал и зоны отдыха
* более 400 образовательных программ СберУниверситета для профессионального и карьерного развития
* программа адаптации и помощь руководителя на старте (для Junior позиций)
* расширенный ДМС, льготное страхование для семьи и корпоративная пенсионная программа
* гибкий дисконт по ипотечному кредиту, равный 1/3 ключевой ставки ЦБ
* подписка Прайм с возможностью совместного использования на трёх близких
* вознаграждение за рекомендацию друзей в команду Сбера
География найма не уточнена
УдалённоseniorRemote (United States | Canada)
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Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
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УдалённоmiddleNew York, NY; Candidates must be based in the New York City metro area or New England area and should expect regular in-person customer meetings, industry events, and travel throughout the territory, about 30-40%
Ottawa; We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities
УдалённоseniorUnited States; San Francisco, CA
УдалённоГеография найма не уточнена
seniorГеография найма не уточнена
ГибридSan Francisco; New York
УдалённоГеография найма не уточнена
УдалённоГеография найма не уточнена
leadUnited States
УдалённоRemote (United States | Canada)
УдалённоRemote - EMEA
УдалённоBrazil
Canberra, Australia; Melbourne, Australia; Sydney, Australia