Location: Warsaw
Who are we?
Tripledot
Studios
is one of the largest independent mobile games companies in the world.
We are a multi-award-winning organisation, with a global 2,500+ strong team across 12 studios.
Our expanded portfolio includes some of the biggest titles in mobile gaming, collectively reaching top chart positions around the world and engaging over 25 million daily active users.
Tripledot’s guiding principle is that when people love what they do, what they do will be loved by others.
We’re building a company we’re proud of. One filled with driven, incredibly smart and detail-orientated people, who
LOVE
making games.
Our ambition is to be the most successful games company in the world, and we’re just getting started.
The role is working within our studio: PuzzlePlay
Puzzleplay is Tripledot’s new player rewards platform, designed to make playing our games even more fun and engaging. By playing our casual, free to play mobile games, users can earn points, complete challenges, and win real prizes. It’s our way of giving back to players and rewarding them for doing what they already love. Puzzleplay is a key part of our growth strategy, combining smart engagement mechanics with high-quality game content.
Role Overview
Puzzleplay at Tripledot Studios is looking for a data analyst to own the fraud side of its user segmentation work. The team is building a system that combines fraud and activity signals to understand users and inform revenue-share decisions. You'll work with the analyst responsible for gameplay signals, alongside product and data colleagues, to keep that system useful as fraud patterns change.
Fraud patterns keep changing, so you'll regularly revisit the signals behind the segments and help the product team decide which verification methods make sense in each market.
This role is open to candidates based in Europe; Warsaw is preferred, where several of the people you'll work with are based.
Key Responsibilities
Review fraud signals regularly, adding, removing and refining them to distinguish suspicious activity from legitimate users. Signals under consideration include IP spoofing, VPN use and unusual play patterns.
Own the fraud-related segments of the user segmentation system, from deciding how signals should be interpreted to monitoring how well the categories work over time.
Work with the product team on fraud verification tools for different markets. The team currently uses FaceTec for facial verification and may need other methods, such as ID scanning or phone verification, in other countries.
Investigate users flagged for manual review, including ambiguous cases in the Tremendous queue, and look for ways to improve the review process.
Identify gaps in the available signals and recommend third-party tools for the product roadmap where they would help.
Required Skills, Knowledge and Expertise
Hands-on experience using data to investigate fraud and shape detection or prevention decisions, not just working alongside a fraud team.
Experience designing or improving fraud signals, user segments or review processes, with an interest in how those decisions change as tactics evolve.
The ability to work with product and other teams to turn analysis into operational fraud controls.
Working at Tripledot
26 days paid holiday in addition to bank holidays to relax and refresh throughout the year
Hybrid Working
20 days remote working: Work from anywhere in the world, or use the time to cover mandatory office days to WFH, 20 days of the year.
Regular company events and rewards: Join in regular events and rewards that celebrate cultural events, our achievements and our team spirit.
Private Medical Cover with Luxmed: Have peace of mind with private medical cover, ensuring your and your family's health is in good hands.
Daily Free Lunch: When working in the office order free food from Pyszne.pl
Multisport Plus Card: Enjoy access to various sports facilities across Warsaw with the Multisport Plus Card.
Employee Assistance Program: Anytime you need it, tap into confidential, caring support with our Employee Assistance Program, always here to lend an ear and a helping hand.
Family Forming Support: Receive vital support on your family forming/ fertility journey with our support program [subject to policy]
Continuous Professional Development: Propel your career with continuous opportunities for professional development.
English & Polish Classes: Improve your language skills with access to English and Polish classes.
This organization operates in compliance with the Whistleblower Act, for more information or to report violations please email whistleblowerpoland@tripledotstudios.com
This role is open to candidates based in Europe; Warsaw is preferred, where several of the people you'll work with are based
Location: Sydney, Australia
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
As Head of Customer Success, APAC at Anthropic, you will build and lead our Customer Success function across Asia Pacific. You will scale a team of managers and CSMs who help our most strategic APAC customers realize the full value of Claude. This is a foundational leadership role: you will establish how we run CS in the region, hire and develop a multi-market team of managers, and partner closely with your global counterparts to deliver a globally consistent customer experience while localising where it matters.
APAC is not one market. You will lead across India, Japan, Korea, ASEAN, and Australia and New Zealand (ANZ), each with its own buying culture, regulatory context, language needs and pace of AI adoption. You will work hand-in-hand with global GTM, Product and Engineering leaders to shape our APAC CS strategy, take APAC customer priorities back into the business, and drive adoption, retention and growth across some of the most exciting markets in the world.
Key responsibilities
Build and lead a multi-layered Customer Success organisation across APAC, managing managers and scaling the team responsibly as our APAC business grows.
Define and execute the APAC CS strategy in close partnership with global CS leadership, aligning with the global agenda while localising approach, motion and programmes for APAC market dynamics.
Own CS business outcomes including customer health, retention, expansion and satisfaction across APAC accounts.
Hire, develop and coach a high-performing team of CS managers and individual contributors, building a culture that reflects Anthropic's values across Asia's diverse geographies, languages and working cultures.
Partner with global CS, Sales, Product and Engineering teams so the voice of APAC customers reaches decision-making forums.
Establish scalable processes, playbooks and operating cadences that work across APAC time zones (India to Japan, Korea and ANZ) and overlap responsibly with global teams.
Represent Anthropic with senior customer stakeholders across APAC, leading executive engagements, QBRs and strategic account conversations with enterprises, digital natives, startups and public sector bodies.
Build strong working relationships with APAC channel and cloud partners, and with systems integrators and consulting firms that shape enterprise AI adoption in the region.
Contribute to global CS strategy as a senior leader, bringing an APAC perspective to team planning, segmentation and prioritisation.
Help shape how we deploy AI responsibly with customers across APAC's varied regulatory environments, including data residency, privacy and sector rules in markets such as India, Japan, Korea, Singapore and Australia.
Minimum qualifications
15+ years of experience in management consulting, technology consulting, professional services or customer-facing advisory roles, with a track record of advising senior client executives on complex transformation programmes.
Experience building and leading multi-market Customer Success or Technical Success organisations, including managing managers
Track record of scaling CS teams across APAC at enterprise software, SaaS or AI/ML companies
Demonstrated ability to balance global alignment with regional localisation across multiple APAC markets and cultures.
Strong people leadership: a clear philosophy on hiring, coaching and developing managers and senior ICs.
Experience owning enterprise customer relationships and driving measurable business outcomes (retention, expansion, adoption) in APAC markets.
Strong executive presence and the ability to represent a company credibly with C-suite stakeholders across APAC.
Excellent cross-functional partnership skills, particularly working across time zones with global leadership teams.
Preferred qualifications
Experience leading Customer Success across APAC
Working fluency in an APAC language (for example Japanese, Korean or an ASEAN language) or a strong record of leading teams that operate in those languages
Experience standing up a CS function in a new APAC market from the ground up
Background in API products, developer platforms or consumption-based business models
Familiarity with AI/ML technologies and the ability to explain complex technical concepts to business audiences
Experience working with APAC hyperscaler, channel and SI partners on joint customer delivery
Track record of influencing global product roadmaps through structured customer feedback from APAC markets
Passion for responsible AI development and deployment
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Limassol, Cyprus
Workplace: hybrid
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
Responsibilities:
Regulatory Monitoring & Analysis:
Stay up to date with legal and regulatory changes, keeping abreast of industry and legal and regulatory developments to ensure that the organization is aware of emerging compliance requirements. Interpret new regulations and determine their impact on company operations.
Policy and Procedure Review:
Assess existing company regulatory compliance manuals, policies, and procedures to verify their alignment with current regulations and best practices. Work closely with management to recommend updates or improvements to maintain a robust compliance framework.
Compliance Monitoring Program:
Conduct regular and thorough reviews of company operations, processes, and documentation for AML and regulatory compliance to ensure compliance with relevant laws, regulations, and industry standards. Identify areas of non-compliance and collaborate with relevant stakeholders to address and rectify issues, including, where required, additional training.
Complaints Handling:
Investigate and resolve client complaints, including Financial Ombudsman cases, effectively and efficiently.
Compliance Enquiries:
Respond to compliance enquiries promptly and accurately.
Data Analysis and Reporting:
Collect and analyze data related to compliance activities, track trends, and produce insightful reports for senior management. Present findings, recommendations, and key performance indicators to support informed decision-making.
Risk Assessment:
Collaborate with cross-functional teams to identify potential compliance risks within different business units or processes. Develop risk assessment strategies and work towards implementing effective risk mitigation plans.
Regulatory Impact Analysis:
Determine whether a reported incident is a breach, an incident or no action, determine reportability to CySEC, and record the reasoning.
Support Product Governance:
Contribute to the product approval process, target market identification and product description forms, and keep Key Information Documents and disclosures up to date.
Due Diligence:
Provide the required information and documentation to key service providers conducting due diligence on the Company.
Compliance Support and Approvals:
Provide advice and guidance to employees of various departments ranging from Customer Support to Back Office and Marketing. Review client communication to ensure this is in line with best practice and regulation.
External Support:
Coordinate and assist, when requested, with authorities and/or external auditors during regulatory and compliance audits. Prepare requested documentation, facilitate access to necessary information, and address inquiries as needed. Support CRS and foreign tax authority correspondence.
Training and Awareness:
Develop and deliver compliance training programs for employees to enhance their understanding of regulations and ethical standards. Foster a culture of compliance awareness throughout the organization.
Continuous Improvement:
Drive ongoing enhancements to the compliance monitoring process by identifying areas for optimization and implementing innovative solutions to streamline procedures.
Task Management & Proportionality:
Balance strategic oversight with operational involvement, managing a diverse set of tasks. Apply complex regulatory obligations in a risk-based, proportionate manner to support commercial activity responsibly.
Legal
: Maintain a close collaboration with legal.
Requirements:
Bachelor’s degree in Law, Finance, Business or related field; professional certifications (e.g., CAMS, ICA) highly desirable.
Excellent English communication skills verbally and written.
CySEC Advanced Certification, or availability to obtain it during the probation period.
Minimum of 5-7 years of experience in compliance, preferably within the financial services industry, with a focus on online trading or brokerage.
Proven ability to interpret and implement financial regulation and AML/CFT frameworks.
Comfortable operating autonomously and managing multiple workstreams.
Skilled at balancing regulatory rigor with business practicality.
Excellent written and verbal communication; able to engage confidently with senior management and regulators.
What you will get in return:
• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
Location: Dublin, Ireland
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE:
Notion is shaping the future of Go-To-Market, and as a Solutions Consultant (SC), you’ll bring that future to life by building alongside customers and turning their biggest challenges into measurable outcomes. As a customer-facing, quota-carrying SC, you’ll bring together technical fluency and commercial ownership to grow your book of business. You’ll build pipeline with BDRs, engage key stakeholders, lead discovery, co-build workflow solutions live with customers, and guide opportunities through close. You’ll connect each solution to a clear business case and stay engaged through adoption, expansion, and renewal so customers realize the value of what they buy.
You’ll partner with BDRs, Outcomes Architects, and technical or product specialists while maintaining clear ownership of customer relationships, opportunity momentum, and next steps. If you’re a builder who loves to sell—and want to work at the intersection of AI, productivity, and enterprise—this is the role.
WHAT YOU'LL ACHIEVE:
- Create pipeline across your book of business. Build target-account plans with BDRs and initiate outreach to priority stakeholders to generate qualified opportunities, alongside BDR-sourced pipeline.
- Own opportunities from first conversation through close. Lead discovery, qualify business needs and urgency, align stakeholders, shape the solution and business case, and drive the evaluation and commercial decision. Navigate commercial sizing, proposal construction, procurement, legal, and security review to close deals with the right scope, credits, and implementation path.
- Design and validate workflow solutions that deliver measurable value. Map current- and future-state workflows, co-build solutions live in Notion, and define realistic scope, success criteria, and an implementation path. Translate customer needs and validated outcomes into a clear business case, commercial recommendation, and decision path. Treat discovery as an opportunity to build and validate.
- Orchestrate the right partners while maintaining ownership. Engage BDRs, Outcomes Architects, and technical or product specialists at the right moments, with clear context and asks, while owning opportunity momentum, customer communication, and next steps.
- Drive customer value and commercial growth after signature. Partner with Outcomes Architects, guide the initial path to value with a clear adoption plan, on onboarding and ongoing multi-workflow adoption, and own expansion strategy and renewal planning. Stay accountable for translating credits sold into credits consumed, and surface risks or expansion opportunities as customer workflows mature.
SKILLS YOU'LL NEED TO BRING:
- Commercial ownership and pipeline generation. You can demonstrate how you created or advanced business, influenced customer decisions, and owned measurable outcomes. Relevant experience may come from quota-carrying sales or adjacent customer-facing roles.
- Technical fluency and builder mindset. You are comfortable building live in software and can demo, co-design, and troubleshoot with a customer without needing a specialist in the room.
- AI fluency. You are excited about AI, build with new tools, and continually learn new ways of working.
- Discovery, qualification, and value articulation. You can uncover customer needs, map workflows, qualify business impact and urgency, and translate what you learn into commercial outcomes, adoption plans, and clear success criteria.
- Agency, urgency, and learning velocity. You set clear goals, take initiative, learn from customer interactions, and apply those learnings to improve outcomes. You bring new ideas and workflows to customers and make complex problems easier to solve.
- Complex customer engagement. You can lead multi-stakeholder interactions and navigate procurement, legal, and security review cycles.
NICE TO HAVES:
- Full-cycle B2B software sales experience or solutions engineering experience, with a consistent track record of exceeding quota across new-logo acquisition and expansion motions.
- Familiarity with usage-based or consumption-based pricing models and the ability to structure credit-based commercial proposals.
- Prior experience selling to commercial accounts in productivity, collaboration, or workflow software.
- Experience in a shared account ownership model, partnering with a post-sale or Customer Success team as part of an integrated customer motion.
- Fluency in Swedish or Norwegian.
We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're a builder at heart, share our company values, and are enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. The estimated range for total on target earnings (including base salary and on target incentive pay) for this role is €144,000 - €156,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: London, UK
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the Role
Anthropic is building the Forward Deployed Engineering team to help the world's most ambitious organizations adopt Claude in ways that are transformative, safe, and lasting. Our Technical Deployment Leads (TDLs) and Forward Deployed Engineers (FDEs) embed with strategic customers to ship production AI applications that solve real business problems. Our delivery model pairs two roles: FDEs own the technical artifact, and TDLs own the engagement end to end, from statement of work (SOW) through production deployment.
As a Manager of Technical Deployment in EMEA, you lead a team of TDLs embedded with strategic customers. You own engagement portfolio health across your team, set the bar for delivery quality, and define where we play: which customers and which use cases are ready for production AI today. Your work will directly influence Anthropic's product direction and establish Anthropic as the trusted partner for AI transformation across the region. This role is based in London.
This is a player-coach role. You need to be credible in architecture conversations with a customer's engineering leads and equally comfortable in front of executive sponsors. You will also lead the most complex engagements yourself when the stakes call for it. Most of your impact will come through the people you hire and the standard you hold them to. You won't write production code, but you will pressure-test the technical decisions your TDL team makes with FDEs.
Responsibilities
Hire, develop, and retain a team of TDLs embedded in engagements across EMEA. Set a high bar for delivery judgment, technical fluency, and customer presence, and run the interview loop that holds that bar.
Manage each TDL directly: regular 1:1s, clear expectations, direct feedback, and a growth plan. Build a bench that runs engagements well without you in the room.
Define the delivery strategy for your portfolio: which kinds of companies we engage, which use cases we prioritize, and how that differs by market and industry. Hold each TDL accountable for a clear account strategy: what we want to achieve with the customer and the exit gates that tell us we got there.
Own portfolio health across your team. Track which engagements are on track, at risk, or closing out, and intervene early when delivery drifts. Run engagement quality reviews with your team.
Own customer outcomes across the portfolio. Hold the executive relationship with customer sponsors, run steering committees, and represent Anthropic with senior business, risk, legal, and engineering leaders.
Make the staffing call for each engagement. Work with FDE managers to match TDLs and engineers to each customer, and adjust as scope changes.
Lead the most complex engagements yourself. Take the TDL seat when engagement size, regulatory exposure, or organizational complexity calls for it, from SOW through production deployment.
Set the bar for delivery excellence: SOW quality, MVP scoping, and value measurement. Ensure every engagement has a defensible impact story.
Build regulatory requirements into how the team scopes and delivers, working with Legal, Security, and customer risk functions, so compliance shapes the plan from the start rather than blocking it late.
Codify reusable solution patterns, evaluation frameworks, and technical playbooks across the team. Turn what works in the field into delivery infrastructure that lets the practice scale, and adapt global playbooks to EMEA markets.
Partner with Sales to qualify engagements, shape scope, and inform SOWs. Partner with Marketing and Sales on EMEA go-to-market materials, reference cases, and positioning.
Run the team's operating rhythm: engagement reviews, knowledge-sharing, and escalation support, and feed the wider post-sales cadence and dashboards. Set team goals tied to customer outcomes.
Bring the field back to Anthropic. Surface delivery lessons and emerging use cases from EMEA to Product and Research, and represent the region in leadership discussions.
Consistently uphold Anthropic's values as you lead your team. TDLs should be strong representatives of Anthropic's culture as they work within customer environments.
Travel to customer sites across EMEA (25–50% expected), with occasional travel to the US.
You May Be a Good Fit If You
Have 8+ years leading enterprise AI/ML delivery, whether you came up as a founder, engineer, data scientist, or researcher and moved into deployments, with at least 3 years directly managing people who owned delivery outcomes.
Have a track record of building and leading technical delivery teams in enterprise environments across more than one EMEA market, ideally including embedded or forward-deployed teams working at client sites.
Have delivered AI/ML or LLM-based agentic solutions into production. You understand solution patterns, integration approaches, and what breaks in real environments.
Bring depth in at least one industry (e.g., financial services, healthcare and life sciences). You understand how security, compliance, and regulatory review shape what ships, and you can speak credibly with a CIO, a chief risk officer, and a head of engineering.
Know the EMEA enterprise landscape: how buying and procurement differ across markets, and how regulatory requirements affect what customers can deploy.
Can navigate architecture discussions with engineering stakeholders, evaluate technical trade-offs, and judge whether a proposed agent design is realistic.
Have experience with value-based scoping, including TCO/ROI quantification and post-deployment impact measurement.
Thrive in ambiguity and bring structure where none exists. You have built a team, practice, or function from an early stage.
Have executive presence: polished, credible, and concise with senior leaders in high-stakes settings, and just as effective in a hands-on engagement review with your team.
Have strong written and verbal communication skills. You can translate technical complexity into clear narratives for diverse audiences. Working proficiency in a second European language such as German or French is a plus.
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
£190,000
—
£230,000 GBP
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Amsterdam, Netherlands
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
The Role
The Head of Employee Relations will define and lead our global approach to employee relations and performance management. Combining strategic leadership with operational expertise, the role will ensure employee matters are handled consistently, fairly and within applicable legal requirements.
The role will build effective relationships with works councils and other employee representative bodies and partner closely with senior leaders, People teams and employment lawyers.
Responsibilities
Employee Relations and Performance Management strategy and governance
Define and implement the organisation’s employee relations and performance management strategy, principles and operating model.
Define the organisation’s approach to performance management, including the effective management of underperformance.
Establish clear, practical policies, processes and templates for performance concerns, grievances, disciplinary matters and other employee relations cases.
Provide senior oversight and advice on complex, sensitive or high-risk cases.
Help managers address concerns early, set clear expectations and reach fair, proportionate outcomes.
Ensure practices are applied consistently while accommodating local legal requirements.
Identify recurring themes and recommend preventative or organisation-wide action.
Partner with relevant People teams to align employee relations and performance practices with the broader talent and reward strategy.
Works Council and employee representation
Build constructive relationships with works councils, employee forums and other representative bodies.
Define the organisation’s approach to engaging, informing and consulting with employee representatives.
Advise leaders on consultation requirements, timelines and communications, particularly during organisational change.
Support consultation and negotiation processes and ensure agreed actions are implemented.
Build internal capability so that leaders and People teams engage with representative bodies confidently and consistently.
Legal and risk management
Partner with in-house and external employment lawyers to ensure decisions and processes operate within applicable legal thresholds.
Translate legal advice into clear and commercially practical recommendations.
Monitor relevant employment law developments and update organisational practices where required.
Identify and manage the legal, financial and reputational risks associated with employee matters.
Leadership and capability
Act as a trusted advisor to senior leaders, People partners and Legal.
Build manager and People-team capability through clear guidance, training and coaching.
Establish appropriate case-management, governance and reporting standards.
Use case data and employee insights to identify trends, risks and areas for improvement.
What you bring
Significant senior-level experience in employee relations, employment law, HR or a related discipline.
Experience defining and implementing an employee relations strategy or operating model.
Strong knowledge of performance management, investigations, disciplinary and grievance processes, organisational change and dispute resolution.
Experience working with works councils, employee representatives or trade unions, ideally across multiple jurisdictions.
Strong employment law knowledge and experience working with internal or external legal counsel.
Sound judgement and the ability to balance legal risk, employee experience, organisational values and commercial priorities.
Strong influencing, negotiation and stakeholder-management skills.
Comfortable working both strategically and hands-on with complex cases.
Experience leading a team or specialist function is desirable.
What success looks like
Employee relations and performance matters are handled consistently, fairly and efficiently.
Managers and People teams have clear, practical guidance and tools.
Works council and employee representative relationships are constructive and well managed.
Legal and organisational risks are identified early and managed appropriately.
Employee relations insights lead to meaningful improvements across the organisation.
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Location: London, United Kingdom
Workplace: fully
Praktika is an AI-native education company on a mission to deliver efficient, engaging language learning to billions of people worldwide. We're bridging the gap between traditional learning apps and human tutors through a fully automated tutorship experience powered by generative AI avatars.
Since launching our mobile apps in 2023, we've grown to over 2 million monthly active users, become one of the world's top-4 learning apps, and recently closed a $30M Series A to accelerate our roadmap. We're a fully distributed team of ~50 people across 4 continents and 15+ countries, working asynchronously to ship fast and operate at a high bar.
We're hiring a
User Acquisition Manager
to help us evolve our web direction at Praktika. This is a hands-on role for a performance marketer who enjoys owning campaigns end-to-end: from campaign setup and optimisation to performance analysis and new channel launches.
You'll partner closely with our Creative team, Growth and the web funnel team, and your work will directly shape how learners discover Praktika on the web.
What you'll do
Manage day-to-day performance and optimisation of web acquisition campaigns across different media sources, making data-driven decisions on scaling, pausing or restructuring.
Set up and run experiments across creatives, audiences, signals and campaign setups.
Analyse campaign and creative performance and turn insights into actionable next steps.
Support the launch and testing of new channels, campaign types and advertising formats.
Work closely with the Creative team on creative testing, performance analysis and iteration of new concepts.
Contribute to web funnel optimisation by bringing UA insights and identifying growth opportunities.
Use AI tools and automation to streamline reporting, creative analysis, campaign optimisation and other recurring UA workflows.
Collaborate with advertising partners and account managers to improve performance and support new initiatives.
Stay current on industry trends, platform updates, privacy changes and emerging AI capabilities in performance marketing.
What we're looking for
We're looking for hands-on performance marketers who thrive in a fast-moving environment, bring a growth mindset, and operate with a high degree of agency and autonomy.
Required
1.5+ years of hands-on User Acquisition / Performance Marketing experience.
Experience with Google / Microsoft Ads and/or Meta / TikTok Ads.
Experience independently managing paid acquisition campaigns and making day-to-day optimisation decisions.
Strong understanding of campaign optimisation, testing, attribution and core performance metrics.
Analytical mindset: you understand what drives campaign performance and turn insights into actions.
Interest in performance creative: you analyse creative performance, spot patterns and suggest new tests.
Interest in the product side of acquisition: you connect campaign results with landing pages, funnels and offers.
Strong attention to detail and high execution speed.
Comfortable using AI and automation tools in day-to-day work.
Upper-intermediate or advanced English.
Bonus
Experience with Pinterest, Snapchat, AppLovin or other channels.
Experience with web acquisition, subscriptions or international markets.
How we work
Mission-driven
: we're building the #1 language learning app and competing to win.
AI-native
; AI isn't a feature; it's how we think, build, and scale.
Extreme ownership
; every project has a clear owner who drives it to success.
Less meetings, more outputs
; async first; meetings are a last resort.
Speed & excellence
; move fast without compromising quality.
Truly all-in
: impactful work, full commitment, real rewards.
Data-driven
; decisions are based on evidence, not opinion.
User-obsessed
; if it doesn't improve the learner experience, it doesn't matter.
What we offer
Equity that grows with your impact (stock options).
26 days of holiday plus bank holidays (34 days per year total).
Annual company off-site (last year: Dubai).
Health and wellness benefits via SafetyWing.
Full AI toolkit access: Claude, Cursor, Codex, and other productivity tools.
$1,000 annual education and learning budget.
Fully remote: work from wherever you do your best work.
Why should you join Praktika:
We expect dedication and hard work, but we also believe in rewarding it. Our compensation reflects the effort and results you bring to the table.
Top-tier salary to match your top-tier skills
Equity that grows with your impact: equity growth via stock options
26 days holidays plus bank holidays (34 days per year)
Yearly off-sites: last year was in Dubai!
Health and wellness benefits to support your overall well-being through SafetyWing
Access to an AI toolkit including Claude, Cursor, Codex and other productivity tools
Annual educational budget of up to $1,000
Interview process:
Recruiter screen
Hiring manager interview
Skills test: UA case study
Culture fit
Leadership interview
We will provide you with feedback throughout the interview process.
Join Praktika and help drive the growth of our web platform. Apply now to be part of a team that is redefining language learning for millions of users worldwide.
Location: Paris; Amsterdam; Linz; Munich; London; Berlin
Workplace: Remote
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
ABOUT THE JOB
Mistral AI is looking for a Domain Expert in crashworthiness simulations to help build AI-accelerated simulation capabilities for industrial engineering.
You will work at the intersection of industrial simulation, physics modeling, machine learning, and engineering workflows. Your role is to bring deep solid-mechanics expertise into the design, training, evaluation, and deployment of AI Physics Models for real engineering use cases.
This is a hands-on technical role. We are looking for someone who understands industrial structural simulation not only conceptually, but through direct experience with simulation models, solver workflows, data generation, validation, and engineering decision-making.
You will work with research, product, and customer-facing teams to ensure that our models are useful against real engineering standards — not only benchmark metrics.
Relevant application areas may include automotive crashworthiness, aerospace structures, consumer-electronics drop/reliability, manufacturing, durability/fatigue, and other nonlinear structural mechanics problems.
WHAT YOU WILL DO
- Work with our research team to define, generate, and iteratively improve simulation datasets for training and evaluating crashworthiness foundation models, balancing coverage of relevant physical scenarios, simulation fidelity, and computational cost.
- Design and run high-fidelity simulation campaigns using structural mechanics solvers such as Abaqus, LS-DYNA, Ansys Mechanical, Radioss or equivalent tools.
- Define the relevant variation space for training data: geometry, mesh resolution, material behavior, boundary conditions, loading, contact, joints, failure modes, and engineering KPIs.
- Build or guide automated pipelines for simulation setup, execution, post-processing, dataset creation, and model evaluation.
- Work with research teams to train and evaluate AI models on simulation data, and diagnose failure modes caused by data gaps, poor coverage, numerical artifacts, or model limitations.
- Evaluate model outputs against industrial engineering needs, including field-level accuracy, scalar KPIs, deformation modes, load paths, energy absorption, stress/strain fields, failure indicators, uncertainty, and out-of-domain behavior.
- Work with industrial customers to understand their simulation workflows and engineering priorities, define use cases and success criteria, and incorporate their feedback into model development and validation.
ABOUT YOU
- You have deep expertise in crashworthiness, solid mechanics, and structural mechanics, with substantial experience in industrial simulation workflows.
- You have a Master’s degree or equivalent technical depth in mechanical engineering, aerospace engineering, civil/structural engineering, computational mechanics, applied physics, or a related field.
- You have 4+ years of relevant industrial experience (or PhD +1 years) in domains such as automotive, aerospace, and consumer electronics.
- You have hands-on experience with explicit dynamics for crash or impact simulation and understand nonlinear FEM and related topics such as contact, plasticity, structural dynamics, buckling, material modeling, fracture/damage, fatigue, crashworthiness, or durability.
- You have direct experience with simulation validation, correlation, model quality, numerical sensitivity, and engineering KPI definition.
- You are a strong Python developer who can build and maintain reliable tools for simulation automation, data processing, and model evaluation. You apply sound software engineering practices, including version control with Git, automated testing, code review, and clear documentation.
- You have hands-on experience working in Linux and HPC environments, including submitting and monitoring batch jobs, selecting appropriate compute resources, and troubleshooting simulation workflows. You can run simulation campaigns efficiently across a compute cluster.
- You are comfortable operating in ambiguous technical environments and turning poorly defined industrial problems into scoped datasets, experiments, metrics, and execution plans.
- You communicate clearly with both deep technical experts and non-specialist stakeholders.
IT WOULD BE GREAT IF YOU
- Have experience applying machine learning, surrogate modeling, reduced-order modeling, optimization, or data-driven methods to simulation problems.
- Have contributed to reusable internal tools, open-source code, simulation automation frameworks, or production-quality engineering workflows.
- Have experience working directly with industrial customers, product teams, or engineering decision-makers.
- Have publications, patents, internal technical leadership, or recognized contributions in engineering, simulation, computational mechanics, or ML-for-physics communities.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Tokyo, Japan
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
Anthropic is seeking an experienced GTM Recruiter to join our recruiting team. In this role, you'll partner closely with GTM leaders to hire the people who will shape how Anthropic operates, grows, and delivers on its mission.
This role requires someone who can assess not just functional expertise, but also alignment with our values and the adaptability required to thrive in a fast-paced, high-growth environment.
Responsibilities:
Lead end to end recruiting for GTM roles
Develop and execute strategic recruiting plans, including competitive mapping, targeted sourcing, and building long-term talent pipelines
Build trusted partnerships with GTM leadership to understand business priorities, team structures, ideal candidate profiles, and required competencies across different functions
Create exceptional candidate experiences that showcase Anthropic's mission, growth trajectory, and unique growth opportunity for GTM professionals
Design and implement scalable recruiting processes that effectively assess functional expertise, business acumen, and cultural alignment
Track recruiting metrics and use data to identify bottlenecks, optimize processes, and maintain a high-quality hiring bar
Coach hiring managers on recruiting best practices, interview techniques, and strategies for building diverse, high-performing teams
You may be a good fit if you:
Have 5+ years of full-cycle recruiting experience with meaningful exposure to GTM functions
Are comfortable working in ambiguous environments and help hiring teams build structure and excellent recruiting practices
Have strong stakeholder management skills - you can share examples of frameworks you've built that drive hiring while coaching teams to improve their recruiting
Are highly organized with strong attention to detail - you stay on top of data integrity and maintain regular touchpoints with candidates and hiring managers
Are comfortable analyzing recruiting data and can connect key metrics to monitor recruiting health and maintain a great hiring experience
Are passionate about AI's potential to positively impact the world while understanding its risks and limitations
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Sofia, Sofiya, Bulgaria
About us
Constructor Labs
is the research arm of Constructor Knowledge, based at Campus Ring 1 in Bremen, Germany. Our work is organized around three units: Knowledge Labs, Cyber Labs and Science Labs. We apply computing, software and robotics research to make scientists, teachers and students more effective, working with institutional partners that include CERN, NUS, Carnegie Mellon and Fraunhofer.
Our
EdTech practice
produces research that runs in production. AI-supported remote proctoring is in use at the Irish Aviation Authority, Princess Nourah University and Saudi Electronic University, and our course delivery platform is used by CERN, EPFL, MariaDB and Acronis. For industry clients, we build tailored BSc, MSc and PhD pipelines, L&D operating models, AI upskilling programmes and customer training systems.
Constructor Labs Solutions (CLS)
is our client-facing systems integrator for the education and research sector, launching in September 2026. It brings audit and consultancy, content, platform, talent and R&D services together under a single contract, an offer few providers make to education buyers today. Delivery is orchestrated across several Constructor organizations: CUB, Nexford, Nexademy, EBAC, Constructor Labs and Constructor Tech. Our aim is to become the go-to systems integrator for education in EMEA by 2029.
The role
You will open EMEA markets for Constructor Labs Solutions as a quota-carrying individual contributor. The role rests on an established network among universities, online education providers, EdTech vendors and corporate L&D and research buyers, and on your ability to convert that network into signed engagements.
You will work with the marketing and delivery teams to build pipeline, establish the CLS brand and develop a case-study library. Supporting you are a credible research institution, named production references, an existing Constructor and Constructor Tech client base, and delivery capability across five service lines that can be combined into a single proposal.
The sales motion is consultative. Engagements typically open with a low-risk paid diagnostic (Technology Landscape Assessment, Curriculum Gap Analysis or Learning Strategy Advisory), which you then convert into a multi-line implementation or managed-service mandate. Initial engagements start at around €150–250K in lifetime value and grow from there. Sales cycles in public higher education run six to twelve months, so you will manage a long-cycle institutional funnel alongside faster corporate L&D deals.
Reporting and scope
Reports to:
Director of Sales & Marketing, Constructor Labs Solutions (shared with the Constructor Labs GM during Phase 1).
Level:
Director, individual contributor. You will join an established sales team.
Territory:
EMEA, with initial focus on DACH (Germany, Austria, Switzerland) and the UK and Ireland. Named accounts agreed quarterly.
Segments:
traditional and online universities, EdTech providers and platform vendors, corporate L&D and corporate academies, research-intensive organizations, and publicly funded research programmes.
Portfolio:
all five CLS service lines, namely Audit & Consultancy, Content, Platform, Talent and R&D Services.
Day-to-day, you will work with the Audit & Consultancy Practice Head on scoping, with Nexademy on content propositions, with Constructor Tech on platform architecture, and with the Labs' principal investigators, who join client conversations to provide subject-matter credibility. Knowing which expert belongs in which conversation is central to the role.
What you will do
Pipeline generation.
Around 70% of your time is spent on outbound activity: your own network, conference presence, sector associations, procurement frameworks and targeted account campaigns, supported by marketing.
Reference accounts.
Sign the first reference clients in EMEA and develop each one into a published case study, an active sponsor and a source of introductions.
Discovery and scoping.
Map the client's learning or research operating model and quantify the problem in their own measures: cost per course, time to accreditation, completion rates, time-to-hire, research throughput. Shape a diagnostic that leads to a defined follow-on engagement.
Conversion to implementation.
Own the transition from paid diagnostic to multi-line mandate, with a target of converting half of all audit engagements.
Proposals and bids.
Assemble proposals across the five service lines with the practice heads, price them against the finance model and qualify them against margin floors. Lead RFP and framework responses, including public-sector tenders in Germany and the UK.
Stakeholder coverage.
Engage rectors, deans, CIOs, heads of digital learning, procurement, works councils, CLOs, HR directors and research directors. Maintain at least three engaged contacts on every opportunity above €200K.
Partner channel.
Recruit and manage regional partners, resellers, agencies and academic networks that extend reach beyond your direct coverage.
Quota and forecasting.
You carry an annual new-business quota, with quarterly KPIs covering pipeline coverage, audit conversion, average engagement value and blended margin. Maintain weekly pipeline hygiene in the CRM, submit a forecast you can defend, and flag slippage as soon as you see it.
Market feedback.
Report what EMEA buyers procure and what they decline, and how our pricing compares with Instructure, D2L, Cornerstone and the generalist integrators, so that the service catalogue can be adjusted.
External representation.
Speak at sector events and contribute to thought leadership alongside our principal investigators, building recognition for CLS among education buyers in your region.
Targets and KPIs
The role carries a quota set on net-new signed bookings (total contract value) in your territory, with a six-month ramp and a quarterly review:
Net-new signed bookings (TCV)
Reference clients signed
Average engagement value
Audit-to-implementation conversion
Blended gross margin on signed work
New qualified opportunities created
Forecast accuracy
What you bring
Network in the sector.
Eight or more years selling into education, research or corporate learning in EMEA, preferably DACH and/or the UK, with decision-maker relationships you can open within the first 90 days. You should be prepared to discuss your top 15 target accounts and the route into each.
A closing record in complex services.
Consistent achievement against a quota of €1M or more in professional services, consulting, systems integration or enterprise EdTech, covering six-figure deals, multi-stakeholder buying groups and six- to twelve-month cycles.
Consultative selling.
Experience selling scoped engagements whose deliverables were defined jointly with the client, and fluency in a recognized methodology such as MEDDIC, Challenger or Command of the Message.
Domain credibility.
The ability to hold a substantive conversation with a pro-vice-chancellor about digitalization, a CLO about competency frameworks or a research director about co-funded projects, together with a working understanding of how universities and research organizations buy: budget cycles, committee approval, procurement frameworks and public tender rules.
Comfort in an early-stage unit.
Experience building a territory or a new offering from a standing start, and the ability to sell a service catalogue that is still being completed.
Languages.
Business-fluent
German
and
English
. Both are required, since public education buyers in DACH contract in German.
Commercial discipline.
Rigorous CRM and forecasting practice, and a readiness to qualify out early rather than carry unlikely deals.
Professional integrity.
You will represent a research institution to universities and public bodies, so commitments made during the sales process must be ones delivery can meet.
Nice to have
Experience selling into publicly funded research programmes, or EU and national grant-co-funded projects (Horizon Europe, Innovate UK, BMBF).
Working knowledge of the LMS/SIS landscape and its incumbents — Instructure, D2L, Cornerstone, Moodle, SAP SuccessFactors.
Experience with UK public procurement frameworks (Crown Commercial Service, JISC) or German public tendering (VgV, e-Vergabe).
Background in the education practice of a systems integrator, Big Four firm or consultancy.
Prior success selling talent, recruitment or academic content services.
French, Italian or Dutch as a third language.
An existing speaking profile in the education or L&D community.
Location and travel
Candidates must be based in Europe and hold an existing, unrestricted right to work in their country of residence.
Relocation is not offered for this position:
the network the role depends on should already be in the market.
Preferred bases are Germany, Switzerland, Bulgaria or the UK. The role is remote or hybrid, with regular time in Bremen and at the London commercial hub. Expect travel of up to 40% within EMEA for client meetings, tenders and sector events, plus occasional travel to other Constructor locations.
What we offer
Base salary and commission
, weighted approximately 60/40 at on-target earnings, with accelerators above 100% of quota. The band is competitive for a Director-level individual contributor in DACH or the UK and depends on location and experience.
A guaranteed ramp
across the first two quarters while the pipeline is built.
Commission on margin as well as revenue
, so that well-scoped work is rewarded ahead of discounted work.
Access to our researchers
, including principal investigators, CERN-level data scientists, and education methodologists who will join your client meetings.
An existing reference base
, including named proctoring and platform deployments.
Influence over the offering.
As the key commercial voice in these markets, you will shape a service catalogue that is not yet fixed.
Location: London, England, United Kingdom
About us
Constructor Labs
is the research arm of Constructor Knowledge, based at Campus Ring 1 in Bremen, Germany. Our work is organized around three units: Knowledge Labs, Cyber Labs and Science Labs. We apply computing, software and robotics research to make scientists, teachers and students more effective, working with institutional partners that include CERN, NUS, Carnegie Mellon and Fraunhofer.
Our
EdTech practice
produces research that runs in production. AI-supported remote proctoring is in use at the Irish Aviation Authority, Princess Nourah University and Saudi Electronic University, and our course delivery platform is used by CERN, EPFL, MariaDB and Acronis. For industry clients, we build tailored BSc, MSc and PhD pipelines, L&D operating models, AI upskilling programmes and customer training systems.
Constructor Labs Solutions (CLS)
is our client-facing systems integrator for the education and research sector, launching in September 2026. It brings audit and consultancy, content, platform, talent and R&D services together under a single contract, an offer few providers make to education buyers today. Delivery is orchestrated across several Constructor organizations: CUB, Nexford, Nexademy, EBAC, Constructor Labs and Constructor Tech. Our aim is to become the go-to systems integrator for education in EMEA by 2029.
The role
You will open EMEA markets for Constructor Labs Solutions as a quota-carrying individual contributor. The role rests on an established network among universities, online education providers, EdTech vendors and corporate L&D and research buyers, and on your ability to convert that network into signed engagements.
You will work with the marketing and delivery teams to build pipeline, establish the CLS brand and develop a case-study library. Supporting you are a credible research institution, named production references, an existing Constructor and Constructor Tech client base, and delivery capability across five service lines that can be combined into a single proposal.
The sales motion is consultative. Engagements typically open with a low-risk paid diagnostic (Technology Landscape Assessment, Curriculum Gap Analysis or Learning Strategy Advisory), which you then convert into a multi-line implementation or managed-service mandate. Initial engagements start at around €150–250K in lifetime value and grow from there. Sales cycles in public higher education run six to twelve months, so you will manage a long-cycle institutional funnel alongside faster corporate L&D deals.
Reporting and scope
Reports to:
Director of Sales & Marketing, Constructor Labs Solutions (shared with the Constructor Labs GM during Phase 1).
Level:
Director, individual contributor. You will join an established sales team.
Territory:
EMEA, with initial focus on DACH (Germany, Austria, Switzerland) and the UK and Ireland. Named accounts agreed quarterly.
Segments:
traditional and online universities, EdTech providers and platform vendors, corporate L&D and corporate academies, research-intensive organizations, and publicly funded research programmes.
Portfolio:
all five CLS service lines, namely Audit & Consultancy, Content, Platform, Talent and R&D Services.
Day-to-day, you will work with the Audit & Consultancy Practice Head on scoping, with Nexademy on content propositions, with Constructor Tech on platform architecture, and with the Labs' principal investigators, who join client conversations to provide subject-matter credibility. Knowing which expert belongs in which conversation is central to the role.
What you will do
Pipeline generation.
Around 70% of your time is spent on outbound activity: your own network, conference presence, sector associations, procurement frameworks and targeted account campaigns, supported by marketing.
Reference accounts.
Sign the first reference clients in EMEA and develop each one into a published case study, an active sponsor and a source of introductions.
Discovery and scoping.
Map the client's learning or research operating model and quantify the problem in their own measures: cost per course, time to accreditation, completion rates, time-to-hire, research throughput. Shape a diagnostic that leads to a defined follow-on engagement.
Conversion to implementation.
Own the transition from paid diagnostic to multi-line mandate, with a target of converting half of all audit engagements.
Proposals and bids.
Assemble proposals across the five service lines with the practice heads, price them against the finance model and qualify them against margin floors. Lead RFP and framework responses, including public-sector tenders in Germany and the UK.
Stakeholder coverage.
Engage rectors, deans, CIOs, heads of digital learning, procurement, works councils, CLOs, HR directors and research directors. Maintain at least three engaged contacts on every opportunity above €200K.
Partner channel.
Recruit and manage regional partners, resellers, agencies and academic networks that extend reach beyond your direct coverage.
Quota and forecasting.
You carry an annual new-business quota, with quarterly KPIs covering pipeline coverage, audit conversion, average engagement value and blended margin. Maintain weekly pipeline hygiene in the CRM, submit a forecast you can defend, and flag slippage as soon as you see it.
Market feedback.
Report what EMEA buyers procure and what they decline, and how our pricing compares with Instructure, D2L, Cornerstone and the generalist integrators, so that the service catalogue can be adjusted.
External representation.
Speak at sector events and contribute to thought leadership alongside our principal investigators, building recognition for CLS among education buyers in your region.
Targets and KPIs
The role carries a quota set on net-new signed bookings (total contract value) in your territory, with a six-month ramp and a quarterly review:
Net-new signed bookings (TCV)
Reference clients signed
Average engagement value
Audit-to-implementation conversion
Blended gross margin on signed work
New qualified opportunities created
Forecast accuracy
What you bring
Network in the sector.
Eight or more years selling into education, research or corporate learning in EMEA, preferably DACH and/or the UK, with decision-maker relationships you can open within the first 90 days. You should be prepared to discuss your top 15 target accounts and the route into each.
A closing record in complex services.
Consistent achievement against a quota of €1M or more in professional services, consulting, systems integration or enterprise EdTech, covering six-figure deals, multi-stakeholder buying groups and six- to twelve-month cycles.
Consultative selling.
Experience selling scoped engagements whose deliverables were defined jointly with the client, and fluency in a recognized methodology such as MEDDIC, Challenger or Command of the Message.
Domain credibility.
The ability to hold a substantive conversation with a pro-vice-chancellor about digitalization, a CLO about competency frameworks or a research director about co-funded projects, together with a working understanding of how universities and research organizations buy: budget cycles, committee approval, procurement frameworks and public tender rules.
Comfort in an early-stage unit.
Experience building a territory or a new offering from a standing start, and the ability to sell a service catalogue that is still being completed.
Languages.
Business-fluent
German
and
English
. Both are required, since public education buyers in DACH contract in German.
Commercial discipline.
Rigorous CRM and forecasting practice, and a readiness to qualify out early rather than carry unlikely deals.
Professional integrity.
You will represent a research institution to universities and public bodies, so commitments made during the sales process must be ones delivery can meet.
Nice to have
Experience selling into publicly funded research programmes, or EU and national grant-co-funded projects (Horizon Europe, Innovate UK, BMBF).
Working knowledge of the LMS/SIS landscape and its incumbents — Instructure, D2L, Cornerstone, Moodle, SAP SuccessFactors.
Experience with UK public procurement frameworks (Crown Commercial Service, JISC) or German public tendering (VgV, e-Vergabe).
Background in the education practice of a systems integrator, Big Four firm or consultancy.
Prior success selling talent, recruitment or academic content services.
French, Italian or Dutch as a third language.
An existing speaking profile in the education or L&D community.
Location and travel
Candidates must be based in Europe and hold an existing, unrestricted right to work in their country of residence.
Relocation is not offered for this position:
the network the role depends on should already be in the market.
Preferred bases are Germany, Switzerland, Bulgaria or the UK. The role is remote or hybrid, with regular time in Bremen and at the London commercial hub. Expect travel of up to 40% within EMEA for client meetings, tenders and sector events, plus occasional travel to other Constructor locations.
What we offer
Base salary and commission
, weighted approximately 60/40 at on-target earnings, with accelerators above 100% of quota. The band is competitive for a Director-level individual contributor in DACH or the UK and depends on location and experience.
A guaranteed ramp
across the first two quarters while the pipeline is built.
Commission on margin as well as revenue
, so that well-scoped work is rewarded ahead of discounted work.
Access to our researchers
, including principal investigators, CERN-level data scientists, and education methodologists who will join your client meetings.
An existing reference base
, including named proctoring and platform deployments.
Influence over the offering.
As the key commercial voice in these markets, you will shape a service catalogue that is not yet fixed.
Location: Bremen, Germany
About us
Constructor Labs
is the research arm of Constructor Knowledge, based at Campus Ring 1 in Bremen, Germany. Our work is organized around three units: Knowledge Labs, Cyber Labs and Science Labs. We apply computing, software and robotics research to make scientists, teachers and students more effective, working with institutional partners that include CERN, NUS, Carnegie Mellon and Fraunhofer.
Our
EdTech practice
produces research that runs in production. AI-supported remote proctoring is in use at the Irish Aviation Authority, Princess Nourah University and Saudi Electronic University, and our course delivery platform is used by CERN, EPFL, MariaDB and Acronis. For industry clients, we build tailored BSc, MSc and PhD pipelines, L&D operating models, AI upskilling programmes and customer training systems.
Constructor Labs Solutions (CLS)
is our client-facing systems integrator for the education and research sector, launching in September 2026. It brings audit and consultancy, content, platform, talent and R&D services together under a single contract, an offer few providers make to education buyers today. Delivery is orchestrated across several Constructor organizations: CUB, Nexford, Nexademy, EBAC, Constructor Labs and Constructor Tech. Our aim is to become the go-to systems integrator for education in EMEA by 2029.
The role
You will open EMEA markets for Constructor Labs Solutions as a quota-carrying individual contributor. The role rests on an established network among universities, online education providers, EdTech vendors and corporate L&D and research buyers, and on your ability to convert that network into signed engagements.
You will work with the marketing and delivery teams to build pipeline, establish the CLS brand and develop a case-study library. Supporting you are a credible research institution, named production references, an existing Constructor and Constructor Tech client base, and delivery capability across five service lines that can be combined into a single proposal.
The sales motion is consultative. Engagements typically open with a low-risk paid diagnostic (Technology Landscape Assessment, Curriculum Gap Analysis or Learning Strategy Advisory), which you then convert into a multi-line implementation or managed-service mandate. Initial engagements start at around €150–250K in lifetime value and grow from there. Sales cycles in public higher education run six to twelve months, so you will manage a long-cycle institutional funnel alongside faster corporate L&D deals.
Reporting and scope
Reports to:
Director of Sales & Marketing, Constructor Labs Solutions (shared with the Constructor Labs GM during Phase 1).
Level:
Director, individual contributor. You will join an established sales team.
Territory:
EMEA, with initial focus on DACH (Germany, Austria, Switzerland) and the UK and Ireland. Named accounts agreed quarterly.
Segments:
traditional and online universities, EdTech providers and platform vendors, corporate L&D and corporate academies, research-intensive organizations, and publicly funded research programmes.
Portfolio:
all five CLS service lines, namely Audit & Consultancy, Content, Platform, Talent and R&D Services.
Day-to-day, you will work with the Audit & Consultancy Practice Head on scoping, with Nexademy on content propositions, with Constructor Tech on platform architecture, and with the Labs' principal investigators, who join client conversations to provide subject-matter credibility. Knowing which expert belongs in which conversation is central to the role.
What you will do
Pipeline generation.
Around 70% of your time is spent on outbound activity: your own network, conference presence, sector associations, procurement frameworks and targeted account campaigns, supported by marketing.
Reference accounts.
Sign the first reference clients in EMEA and develop each one into a published case study, an active sponsor and a source of introductions.
Discovery and scoping.
Map the client's learning or research operating model and quantify the problem in their own measures: cost per course, time to accreditation, completion rates, time-to-hire, research throughput. Shape a diagnostic that leads to a defined follow-on engagement.
Conversion to implementation.
Own the transition from paid diagnostic to multi-line mandate, with a target of converting half of all audit engagements.
Proposals and bids.
Assemble proposals across the five service lines with the practice heads, price them against the finance model and qualify them against margin floors. Lead RFP and framework responses, including public-sector tenders in Germany and the UK.
Stakeholder coverage.
Engage rectors, deans, CIOs, heads of digital learning, procurement, works councils, CLOs, HR directors and research directors. Maintain at least three engaged contacts on every opportunity above €200K.
Partner channel.
Recruit and manage regional partners, resellers, agencies and academic networks that extend reach beyond your direct coverage.
Quota and forecasting.
You carry an annual new-business quota, with quarterly KPIs covering pipeline coverage, audit conversion, average engagement value and blended margin. Maintain weekly pipeline hygiene in the CRM, submit a forecast you can defend, and flag slippage as soon as you see it.
Market feedback.
Report what EMEA buyers procure and what they decline, and how our pricing compares with Instructure, D2L, Cornerstone and the generalist integrators, so that the service catalogue can be adjusted.
External representation.
Speak at sector events and contribute to thought leadership alongside our principal investigators, building recognition for CLS among education buyers in your region.
Targets and KPIs
The role carries a quota set on net-new signed bookings (total contract value) in your territory, with a six-month ramp and a quarterly review:
Net-new signed bookings (TCV)
Reference clients signed
Average engagement value
Audit-to-implementation conversion
Blended gross margin on signed work
New qualified opportunities created
Forecast accuracy
What you bring
Network in the sector.
Eight or more years selling into education, research or corporate learning in EMEA, preferably DACH and/or the UK, with decision-maker relationships you can open within the first 90 days. You should be prepared to discuss your top 15 target accounts and the route into each.
A closing record in complex services.
Consistent achievement against a quota of €1M or more in professional services, consulting, systems integration or enterprise EdTech, covering six-figure deals, multi-stakeholder buying groups and six- to twelve-month cycles.
Consultative selling.
Experience selling scoped engagements whose deliverables were defined jointly with the client, and fluency in a recognized methodology such as MEDDIC, Challenger or Command of the Message.
Domain credibility.
The ability to hold a substantive conversation with a pro-vice-chancellor about digitalization, a CLO about competency frameworks or a research director about co-funded projects, together with a working understanding of how universities and research organizations buy: budget cycles, committee approval, procurement frameworks and public tender rules.
Comfort in an early-stage unit.
Experience building a territory or a new offering from a standing start, and the ability to sell a service catalogue that is still being completed.
Languages.
Business-fluent
German
and
English
. Both are required, since public education buyers in DACH contract in German.
Commercial discipline.
Rigorous CRM and forecasting practice, and a readiness to qualify out early rather than carry unlikely deals.
Professional integrity.
You will represent a research institution to universities and public bodies, so commitments made during the sales process must be ones delivery can meet.
Nice to have
Experience selling into publicly funded research programmes, or EU and national grant-co-funded projects (Horizon Europe, Innovate UK, BMBF).
Working knowledge of the LMS/SIS landscape and its incumbents — Instructure, D2L, Cornerstone, Moodle, SAP SuccessFactors.
Experience with UK public procurement frameworks (Crown Commercial Service, JISC) or German public tendering (VgV, e-Vergabe).
Background in the education practice of a systems integrator, Big Four firm or consultancy.
Prior success selling talent, recruitment or academic content services.
French, Italian or Dutch as a third language.
An existing speaking profile in the education or L&D community.
Location and travel
Candidates must be based in Europe and hold an existing, unrestricted right to work in their country of residence.
Relocation is not offered for this position:
the network the role depends on should already be in the market.
Preferred bases are Germany, Switzerland, Bulgaria or the UK. The role is remote or hybrid, with regular time in Bremen and at the London commercial hub. Expect travel of up to 40% within EMEA for client meetings, tenders and sector events, plus occasional travel to other Constructor locations.
What we offer
Base salary and commission
, weighted approximately 60/40 at on-target earnings, with accelerators above 100% of quota. The band is competitive for a Director-level individual contributor in DACH or the UK and depends on location and experience.
A guaranteed ramp
across the first two quarters while the pipeline is built.
Commission on margin as well as revenue
, so that well-scoped work is rewarded ahead of discounted work.
Access to our researchers
, including principal investigators, CERN-level data scientists, and education methodologists who will join your client meetings.
An existing reference base
, including named proctoring and platform deployments.
Influence over the offering.
As the key commercial voice in these markets, you will shape a service catalogue that is not yet fixed.
Location: Remote, United States
Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.
The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.
Why Vectra AI?
Vectra AI is the leading innovator in real-time detection of in-progress cyber attacks. The Vectra Cognito platform continuously monitors customer environments to automatically detect any phase of an on-going cyber attack. Vectra AI won the Best of Black Hat Award for “Most Innovative Emerging Company” and the SC Award “Best Customer Service”.
Our culture is centered around three core values – customer first, no drama teamwork and acting with integrity. At Vectra, we love to solve hard problems and embrace people who relish that. We also love people who are passionate, irreverent and focus on delivering results.
You are expected to be different from the norm, to excel in your field and be willing to share your experiences and creativity with the global organization. You are expected to challenge the status quo.
If you care about building great customer experiences, like to stretch, do not take no for an answer and are great to work with, this is your home.
Joining the organization at this time will allow you to develop the dynamics which will shape the global support organization. Joining now offers future career opportunities in a fast moving environment.
Position Overview
For this role you should be a leading Technical Support Engineer, experienced in technical support of complex technologies in challenging global environments. As part of the Support team you will be responsible for ensuring that the customer experience remains positive throughout the lifecycle of their support interactions.
You are likely to already be an expert in your field, the individual your colleagues come to for assistance and the individual that customers ask for when they're in difficult situations.
Specific responsibilities will include:
Working a customer-facing third-tier support queue.
Deep diagnosis of customer issues, including lab reproduction and source-code analysis.
Quantifying customer impact and prioritizing solutions both within and external to the Support team.
Engaging with both customers and the Sales organization through email, telephone and remote management sessions (e.g. WebEx, Zoom, GotoMeeting).
Engaging with Engineering teams to provide prompt and high-quality workarounds and solutions.
Identifying, qualifying and documenting product, hardware, software and process improvements.
Developing Support processes, tools and documentation to further grow the Support organization.
Developing customer-facing content (e.g. knowledge-base, how-to guides).
Limited on-call/out-of-hours support for weekends/national holidays.
Collaborate with your colleagues on investigations and escalations.
Being the embodiment of a team player; cross functional collaboration and communication is vital.
Required Experience
Strong experience supporting an international customer base.
At least 5 years working in a technical support and/or escalation engineer role.
Experience in diagnosis and resolution of complex customer issues.
Expertise in Linux-based systems, their management, operation and application stacks.
Good understanding of current security technologies and risks.
Excellent understanding of TCP/IP network protocol suite including packet capture analysis.
Basic understanding of SQL and non-SQL databases.
Able to work as part of a geographically dispersed global Support team.
Initiative to proactively identify new issues and drive their resolution.
Some exposure to virtual environments.
Some exposure to cloud environments and support of cloud/SaaS applications.
Must be a U.S. Citizen
Desired Experience
Scripting/programming, especially in Python and the bash shell.
Design and understanding of enterprise and data-center networks.
Proactively identify problem areas and be responsible for driving their resolution.
Good understanding of SQL and non-SQL databases.
Good understanding of virtual environments.
Good understanding of cloud environments.
Experience in security appliances and security software.
Experience in data interchange between dissimilar systems.
Demonstrated ability to use AI-enabled tools to improve productivity, quality, decision-making, and customer outcomes—for example, ChatGPT Enterprise, Microsoft Copilot and AI-enabled analytics tools.
Comfortable using AI for practical work such as drafting customer communications, summarizing cases, analyzing trends, preparing reports, researching technical issues, and automating routine workflows.
Able to critically validate AI-generated outputs, apply sound judgment, and protect confidential and customer information.
Identifies opportunities to responsibly embed AI and automation into team processes and supports adoption of approved tools.
Our competitive total rewards package includes cash compensation within the range provided below. Actual pay for this position may vary based on the hired candidate’s location, experience and relevant incumbent pay position.
Vectra Total Rewards
$80,000
—
$90,000 USD
Vectra provides a comprehensive total rewards package
that
supports
the
financial,
physical, mental and overall health of
our employees
and their families.
Compensation includes competitive base pay, incentive pla
n eligibility, and participation in the employee equity plan (stock options).
Specific benefits
offered
var
ies
by location, but commonly in
clude
health care insurance
,
income protection
/ life insurance
,
access to retirement
savings
plans, behavioral &
emotional
wellness
services
, generous time away from work,
and
a comprehensive employee recognition program.
Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Location: France
Workplace: Remote
Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)?
Are you looking for a work environment that values trust, proactivity, and autonomy?
Then Pennylane is the right place for you !
OUR VISION
We aim to become the most beloved financial Operating System of French SMEs and Accounting Firms (and soon, European ones).
We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business.
ABOUT US
Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!)
In 6 years of existence, we’ve managed to :
💻 Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants
💰 Raise a total of €400 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more...
👨👩👧👦 Grow from 7 cofounders to 1000 happy Pennylaners : we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor https://www.glassdoor.fr/Avis/Pennylane-France-Avis-E4171708.htm.
🌍 Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe
🤝 Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings https://www.google.com/search?q=pennylane&ei=O9pOYvm0Co-blwSmhKmIAw&ved=0ahUKEwi5vsWL-4H3AhWPzYUKHSZCCjEQ4dUDCA4&uact=5&oq=pennylane&gs_lcp=Cgdnd3Mtd2l6EAMyDQgAEIAEELEDEIMBEAoyCwguEIAEEMcBEK8BMgcIABCABBAKMgcIABCABBAKMgUIABCABDIFCAAQgAQyBQgAEIAEMgcIABCABBAKMgcIABCABBAKMgcIABCABBAKOgcIABBHELADOgkIABCwAxAKEEM6CgguEMcBEK8BEAo6BggAEBYQHjoICAAQFhAKEB46DQguEIAEEMcBEK8BEApKBAhBGABKBAhGGABQ7QFY6wVgugdoAXABeACAAUiIAbMCkgEBNZgBAKABAcgBCcABAQ&sclient=gws-wiz
🚀 Already more than 1 500,000 small and medium-sized enterprises (SMEs) and over 8000 accounting firms use Pennylane in France!
ABOUT THE ROLE
Drive AI-powered HR transformation, better employee experiences, and scalable, data-informed compensation practices, with Workday at the core.
We are a fast-growing scale-up in the midst of an exciting international expansion. We are looking for an HR Systems, Data & Compensation Lead to shape the next chapter of our People technology, data, and reward ecosystem.
Your mission is to make HR processes simpler, smarter, fairer, and more scalable. You will improve employee, manager, and People team experiences through reliable systems, actionable data, AI, automation, and well-designed compensation processes.
With Workday as our core HCM platform, you will lead two Workday HRIS Experts, one HR Data Analyst, and one Compensation & Benefits Expert. Working closely with IT, Finance, Payroll, Legal, HR Leadership, and business teams, you will combine product thinking, team leadership, and hands-on delivery to turn business needs into intuitive, secure, and effective solutions.
You will own the roadmap, prioritization, and quality of our HR systems and data solutions, while ensuring that compensation processes are reliable, well-governed, and connected to our People strategy. You will build on the expertise of our Workday and Compensation & Benefits specialists, empowering them to lead their respective domains.
Deep Workday configuration or compensation expertise is a plus, not a prerequisite. We welcome experienced HR systems, People technology, HR operations, or HR transformation leaders who can challenge solution design, connect systems and data, and build strong fluency across HR technology and reward topics.
KEY RESPONSIBILITIES
People systems product ownership & user experience
Own the People systems roadmap, balancing user needs, business impact, risk, and team capacity
- Understand employee, manager, and HR team pain points through user feedback, journey mapping, support requests, and usage data.
- Simplify HR workflows and design intuitive self-service experiences across Workday and connected tools.
- Challenge whether a request calls for process simplification, configuration, automation, integration, or a change in user experience.
- Lead discovery, solution design, user testing, and adoption.
- Measure success through user satisfaction, adoption, time saved, reduced manual work, and improved process quality.
- Ensure that compensation-related processes offer a clear and consistent experience for managers, employees, HR teams, and Finance.
Compensation & Benefits operations, systems & governance
- Partner with HR Leadership, Finance, Payroll, Legal, and the Compensation & Benefits Expert to translate our reward principles into scalable processes and tools.
- Coordinate the operational design and continuous improvement of compensation cycles, including annual reviews, promotions, compensation changes, and other reward processes within scope.
- Ensure that compensation data, structures, approvals, and workflows are reliable, secure, auditable, and appropriately reflected in Workday and connected systems.
- Improve the manager and HR experience of compensation processes through clear workflows, self-service capabilities, automation, and useful guidance.
- Ensure strong coordination between compensation processes, HR data, payroll inputs, Finance reporting, and employee records.
- Support the development and maintenance of consistent job, level, compensation, and benefits data structures, in partnership with the relevant domain experts.
- Use data to support compensation decisions, workforce planning, compensation cost analysis, and, where relevant, pay equity monitoring.
- Partner with the Compensation & Benefits Expert on benchmarking, reward insights, process governance, and the continuous improvement of compensation practices.
- Ensure appropriate confidentiality, access controls, segregation of duties, and auditability for compensation data and processes.
AI & automation innovation
- Identify and prioritize practical AI and automation opportunities across HR processes, reporting, knowledge access, compensation workflows, and employee and manager support.
- Map the AI and automation tools already used at Pennylane and assess how they can complement Workday and the wider HR ecosystem.
- Lead hands-on experimentation and delivery, from prototypes and business-case assessment to testing, deployment, and ongoing monitoring.
- Evaluate native Workday capabilities, including Workday Extend, alongside integration, workflow automation, and AI-enabled solutions.
- Choose tools based on user needs, feasibility, maintainability, security, and business value.
- Partner with IT and Security to establish appropriate privacy, access controls, human oversight, and governance before deploying AI-enabled solutions.
- Build the team’s capabilities through training, experimentation, documentation, and knowledge sharing.
HR data, analytics & governance
- Work with the HR Data Analyst to ensure data quality, consistency, and governance across the HR ecosystem.
- Translate stakeholder questions into actionable dashboards, KPIs, and reporting capabilities covering headcount, attrition, workforce planning, compensation, reward costs, and other People priorities.
- Align metric definitions and data ownership with HR, Finance, Payroll, and Compensation & Benefits stakeholders.
- Make reliable workforce and compensation insights accessible to the right users.
- Help stakeholders turn workforce and reward insights into better decisions.
- Ensure GDPR compliance and appropriate controls across HR data access, use, and flows.
- Establish clear ownership and documentation for key HR and compensation data.
Team leadership & delivery
- Manage, mentor, and develop a team of two Workday HRIS Experts, one HR Data Analyst, and one Compensation & Benefits Expert.
- Set direction and create clarity across HR systems, data, automation, and compensation priorities.
- Empower the Workday specialists to lead detailed configuration and the HR Data Analyst and Compensation & Benefits Expert to lead their respective areas of expertise.
- Organize delivery through clear project plans, a transparent backlog, and pragmatic agile sprints.
- Balance business-as-usual support, compensation cycles, compliance, release management, and strategic improvements.
- Stay hands-on in discovery, solution design, prototyping, delivery coordination, and problem-solving where you add the most value.
- Foster documentation and knowledge sharing in Notion.
- Develop team capabilities across HR systems, data, automation, AI, compensation operations, and user experience.
Core HRIS ownership - Workday
- Own the post-go-live performance and evolution of Workday as our core HCM platform, ensuring reliability, scalability, and adoption.
- Translate HR and Compensation & Benefits needs into clear requirements and lead solution design, UAT, change management, deployment, and stabilization with the Workday experts.
- Challenge existing workflows and design choices, drawing on specialist expertise and platform best practices.
- Oversee support and Workday release management.
- Assess new Workday capabilities for their relevance and user value, including capabilities related to Compensation where relevant.
- Ensure robust role-based access, data privacy, audit controls, and segregation of duties in partnership with the Workday experts, IT, Security, Finance, Payroll, and Compensation & Benefits stakeholders.
- Ensure that Workday remains a reliable source of truth for employee, organizational, and compensation-related data.
Integrations & HR technology ecosystem
- Oversee secure, scalable integrations between Workday and third-party tools, including Ashby for recruitment, Silae for payroll, and other HR and Finance systems.
- Ensure that employee, organizational, payroll, and compensation data flows reliably between systems.
- Identify opportunities to remove duplicate data entry, improve data flows, and automate cross-system workflows.
- Partner with IT to ensure integration architecture, monitoring, incident ownership, and recovery processes are robust and maintainable.
- Maintain an up-to-date map of the HR technology stack.
- Evaluate new tools based on user experience, interoperability, cost, security, maintainability, and business value.
Stakeholder collaboration & prioritization
- Partner with IT, Finance, Payroll, Legal, HR Leadership, Compensation & Benefits, Talent Acquisition, and business teams to understand needs and align on priorities.
- Facilitate prioritization workshops and steering committees, making trade-offs and roadmap decisions transparent.
- Serve as the main point of contact between HR Operations and the broader technology organization.
- Constructively challenge requests and propose simpler, secure, and scalable alternatives grounded in user needs and business outcomes.
- Build strong working relationships with Finance and Payroll to ensure that HR systems and compensation processes are aligned with downstream requirements.
- Help stakeholders understand the implications, risks, and trade-offs of system, data, automation, and compensation decisions.
International expansion support
- Lead HR systems and compensation readiness for international growth, including new countries, legal entities, payroll connectors, and local requirements.
- Work with HR, Payroll, Finance, Legal, IT, Workday experts, and Compensation & Benefits specialists to balance global standards with local needs.
- Ensure that systems, data models, compensation processes, benefits data, and workflows scale as headcount and geographic footprint grow.
- Support the definition of scalable approaches to local compensation and benefits requirements.
- Ensure appropriate documentation and governance for country-specific processes and data.
YOUR PROFILE
Must-Haves
- Strong experience leading HR systems, People technology, HR operations, or HR digital transformation initiatives.
- A product and user-centric mindset, with credible examples of simplifying HR processes and improving employee, manager, or HR team experiences.
- Practical experience delivering automation and/or AI-enabled solutions in HR, data, or business operations, with evidence of business value and appropriate controls.
- A good understanding of compensation and benefits processes, including the operational dependencies between reward, HR systems, payroll, Finance, data, and governance. You do not need to be a deep compensation practitioner, but you must be able to understand, challenge, and structure reward-related processes and priorities.
- Ability to translate business needs into requirements, challenge functional and technical design choices, and lead testing, change management, and delivery.
- Strong understanding of HR data, reporting, integrations, and governance, including data quality, access management, privacy, confidentiality, and GDPR principles.
- Proven experience managing a team or leading a project team, with a collaborative and empowering leadership style.
- Strong prioritization and project management skills, with the ability to manage a backlog, run pragmatic sprints, and balance operational support with longer-term improvements.
- Excellent communication and stakeholder management skills, including the ability to influence across IT, Finance, Payroll, Legal, and HR Leadership.
- Curiosity, learning agility, and the ability to build Workday fluency while working effectively with specialist team members.
- Fluent professional communication in French and English.
Workday experience is a strong advantage, but not a prerequisite. Experience with another enterprise HCM platform is welcome. We value your ability to lead systems evolution, assess solutions, and deliver better user, business, and employee outcomes over expertise in a specific vendor.
Nice-to-Haves
- Experience with Workday post-go-live ownership, functional configuration, security, or relevant modules such as Core HCM, Time Tracking, Absence, Compensation, Talent, Learning, and Peakon.
- Experience with Workday Compensation or compensation planning processes.
- Exposure to Workday Extend, AI assistants, low-code/no-code automation, APIs, or middleware.
- Familiarity with compensation and benefits topics such as job architecture, salary ranges, benchmarking, pay equity, variable compensation, or benefits administration.
- Familiarity with tools such as Ashby, Silae, Deel, learning platforms, and Google Workspace.
- Experience improving compensation cycle operations, manager enablement, or reward reporting.
- Experience in a scale-up or high-growth environment.
- Exposure to international HRIS rollouts, multi-country configurations, local compensation requirements, and payroll connectors.
RECRUITMENT PROCESS
1. Screening Interview with Nathalie, Talent Acquisition - 30 mins
2. Manager Interview with Mathilde, Head of People Ops - 45 mins
3. Business Case Interview with Mathilde & Marine, VP People - 60 mins
4. Last Round Interview - 2 members from People Management Team - 45 mins
5. Team Fit Interview - 30 mins
6. Offer 🎉
WHAT DO WE DO TO MAKE YOUR WORK LIFE EASIER
🌴 Wherever you are based, you will get 25 vacations days paid by Pennylane
💵 You’ll have a competitive compensation package
📈 You'll get company shares to enjoy a piece of the success story you're building with us
🏡 You’ll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it
⛹️ Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness
💻 You’ll get the latest Apple equipment
🏢 Depending on the teams and the requirements of the position - you'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone
🎉 We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone.
If you are based in France, you will have a French contract following French regulation on top of the additional perks : 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon, Bordeaux, Nantes…)
We're working on providing those last advantages to our people based outside of France as well, but it can be quite more complex depending on different countries.
WHO ARE WE LOOKING FOR ?
To thrive at Pennylane, you need :
-To speak English (level is assessed and appreciated according to the department you’re applying to)
-To be energized by an ever-shifting work environment
-To be highly collaborative (within your team or other stakeholders)
-Sufficiently experienced to prioritize business-led actions on your day to day activity
We know that some people are less likely to apply than others, if they don’t feel like they meet the full list of criteria.
If you’re hesitating, we encourage you to apply : who knows, it might be the start of a meaningful and long-lasting collaboration.
IMPORTANT INFORMATION FOR CANDIDATES
Recruitment scam attempts are on the rise. We invite you to remain vigilant during your exchanges.
Applications through official channels only : apply exclusively through our job postings published on our official platforms (career site, official partner pages).
Always verify the sender's email address: our communications are sent from professional email addresses with the domains @pennylane.com or @pennylane-partners.com
We will never ask you for payment or financial information
(bank details, payment for an interview, equipment purchases, etc.) as part of the recruitment process. If such a request is made to you, it is fraudulent. We invite you to not respond and to report it to us immediately.
We also want to emphasize that we fully embrace diversity, equity and inclusion and that we’re doing our best to create a safe and inclusive environment.
We are committed to providing an equal employment opportunity regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are. If anything, diversity makes us a more fun place to work at.
🇫🇷 Données personnelles
Pennylane traite vos données pour gérer votre candidature et évaluer votre adéquation au poste. Si votre candidature n’aboutit pas, vos données peuvent être conservées 2 ans à compter de notre dernier échange ou de la clôture du recrutement afin de constituer & gérer un vivier de candidats. Vous pouvez vous opposer à tout moment et demander la suppression de vos données en écrivant à : dpo@pennylane.com. dpo@pennylane.com
Notre data policy https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇬🇧 Personal Data
Pennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be retained for 2 years from our last exchange or the closing of the recruitment process, in order to build and manage a candidate pool. You may object at any time and request the deletion of your data by writing to dpo@pennylane.com. Learn more https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇩🇪 Personenbezogene Daten
Pennylane verarbeitet Ihre Daten, um Ihre Bewerbung zu bearbeiten und Ihre Eignung für die Stelle zu beurteilen. Sollte Ihre Bewerbung nicht erfolgreich sein, können Ihre Daten bis zu 2 Jahre ab unserem letzten Austausch oder dem Abschluss des Rekrutierungsverfahrens gespeichert werden, um einen Kandidatenpool aufzubauen und zu verwalten. Sie können jederzeit Widerspruch einlegen und die Löschung Ihrer Daten beantragen, indem Sie an dpo@pennylane.com schreiben. Mehr erfahren https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇪🇸 Datos personales
Pennylane trata sus datos para gestionar su candidatura y evaluar su idoneidad para el puesto. En caso de que su candidatura no sea seleccionada, sus datos podrán conservarse hasta 2 años a partir de nuestro último contacto o de la finalización del proceso de selección, con el fin de constituir y gestionar una reserva de candidatos. Puede oponerse en cualquier momento y solicitar la eliminación de sus datos escribiendo a dpo@pennylane.com. Más información https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
Задачи:
— Анализ и формализация бизнес- и системных требований
— Декомпозиция задач и постановка их в разработку
— Проектирование интеграций и участие в проработке архитектурных решений
— Описание API, взаимодействий и бизнес-процессов
— Поддержка и актуализация документации
— Взаимодействие с разработчиками, тестировщиками и бизнес-стейкхолдерами
Требования:
— Опыт работы системным аналитиком от 3 лет
— Опыт работы с интеграциями (REST/SOAP, микросервисы)
— Навыки моделирования (BPMN, UML: Sequence, ER)
— Опыт работы с требованиями (User Stories, Use Cases)
— Опыт работы с системами документации (Jira, Confluence)
— Понимание жизненного цикла разработки (SDLC)
Будет плюсом:
— Опыт в финтех или телеком-проектах
— Понимание архитектуры высоконагруженных систем
— Опыт участия в проектах с нуля
— Базовые знания SQL или одного из языков программирования
— Опыт работы по Scrum
Условия:
— Удаленка/работа из офиса в Алматы
— Официальное трудоустройство
— Участие в разработке высоконагруженных финтех-продуктов
— Влияние на архитектуру и технические решения
— Сильная инженерная команда и зрелые процессы
Location: Paris, France; Bordeaux, France
Workplace: Hybrid
HEALTH CAN’T WAIT.
Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
⭐️ OPERATIONS AT ALAN
The Operations Community’s core responsibilities is to deliver at scale our insurance and health services : we build our platform and operational capabilities and run our processes to guarantee delight and efficiency.
As we anchor our Insurance position, diversify our offering with health and well-being related services in 4 different countries (France, Belgium, Spain and Canada), our operations are increasingly complex and our challenges ahead have never been as exciting!
Being an Ops at Alan means joining a team of 50+ talented, committed and passionate Ops across our countries, with a lot of interactions with Engineering, Product, Care and many other teams at Alan.
We have a mix of Builder profiles, focused on (re)designing and implementing our processes and Operations Experts who deliver those on a daily basis while improving them.
We want team members to deliver excellence to our companies and members and be ready to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare services.
Want to learn more about Ops at Alan? Read how we work and hire https://app.notion.com/p/alaninsurance/Product-Ops-builders-and-coordinators-Alan-your-hiring-process-3021426e8be7815cb164d629cfe3b455 and watch our team in action https://www.youtube.com/playlist?list=PL643LyZcrKMDaW7cW0_GytXy5VkaqTOU6
🌍 FOR THIS ROLE, YOU NEED TO BE BASED IN FRANCE, BELGIUM OR SPAIN 🌍
The Operations Expert works on a specific subset of services we deliver (eg. claim reimbursement, fraud, clinic to name a few) .
Their core responsibilities (+- 70/80% of the time) are to:
- Run our Insurance or Health services processes - that's why we call them Ops Runners internally 😉
- Ensure the day-to-day follow up and monitoring of our operations
- Flag risks and opportunities
In details, your missions are:
- Operating our processes: performing tasks like invoicing or claims treatment, growing and managing our network of providers, supporting internal teams (live and through documentation)
- Contributing to the definition & owning the best monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers
- Supervising partnerships (e.g. teleconsultation, claim operators), participating in the negotiation rounds, daily communication to ensure business continuity
- Performing controls on our daily operations to make sure the correct decisions were made and to identify training needs (internally as well as externally)
- Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient
Next to running and monitoring our operations, you implement continuous improvements to our processes (+-20/30% of the time). This can be in a variety of ways, e.g. working with product teams to automate certain processes, enhancing our external communication, auditing our processes, automating some process steps using automation tools, …
⭐️ OUR RUN ORGANISATION ⭐️
Our Operations Experts are organized in pools (3-7 runners) who are collectively responsible for running their scope. Examples of topics are:
Alan therapy: members can book a therapy session with psychologists. You maintain smooth relationships with our psychologists, ensure therapy demand matches the supply and contribute to several steps of their lifecycle at Alan (hiring, onboarding, invoicing, supporting booking management etc).
Claims: We provide a best-in-class claims experience, including our own optic care service. You treat claims and assist in decisions regarding our coverage. Additionally, you monitor the performance of external service providers to meet SLAs & perform quality controls. You ensure glasses get delivered on time, member satisfaction is high, our frame collection is attractive, collaboration with opticians is smooth and efficient, ….
Fraud: We run checks on claims submitted by our members, and build new ways of preventing fraud attempts. You investigate suspicious claims, prevent fraudulent payments or recover when we paid fraudulent claims.
Set up: We provide best-in-class experience to our Customers : a smooth on/offboarding of their employees and a seamless invoicing or billing. To do so, we continuously control & improve the quality of our processes : ensuring we have consistent information for invoicing, unlocking employee invite/removals in case of issue and supporting admin in case of payment issue or bankruptcy.
Note: We look for profiles able to embrace any challenge and jump in any pool ! Depending on Alan needs (and personal interests), an Operations Expert will join in a pool and can change and explore new scopes after some time. Do not hesitate to ask more concrete examples to the Operations Team Members you’ll meet during the process so they can share about their own scope.
⭐️ EXPERIENCE ⭐️
For this opportunity, we are aiming to hire within the A2-B1 level range https://alan.com/en/careers/a/salary-equity.
Since the scope of our Ops Expert role is extremely varied, we are open to candidates from different backgrounds : you could be a good fit for the Operations team at Alan if, for example, you:
- Operated processes and services especially for companies during the scale up stage or in industrial/logistic industries
- Worked in Support functions (Customer Support, People Operations etc)
- Had a Customer facing Commercial experience, e.g. account manager or Customer Success Communications, such as Social Media, Internal/ External Communications
- Handled event coordination
⭐️ SKILLS ⭐️
- Passionate about delivering & optimizing top notch operations: not scared to get your hands dirty to get into technical processes, making them clear and delightful for our operators and members
- A keen problem-solver and challenger with a dig deep mindset: what drives you is member and customer satisfaction !
- Analytics skills, to be able to dive into our data
- Highly organised with exceptional follow-up skills, with strong attention to details
- Strong and structured in written and verbal communication in English as well as in French or Dutch
- Able to work and learn independently in a fast-paced environment
- Adaptable: you show flexibility and a strong ability to adapt to variable situations
- It’s even better if you have experience in the insurance or the healthcare industry
🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES.
If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.
If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?
Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!
🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.
YOU WANT TO KNOW MORE ABOUT ALAN?
- 🙌 Perks & Benefits https://alan.com/en/careers/a/salary-equity: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
- 🤘A strong culture https://alan.com/en/about/a/leadership-principles: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work
Location: London, United Kingdom; Remote - Europe
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
The Role
The Head of Employee Relations will define and lead our global approach to employee relations and performance management. Combining strategic leadership with operational expertise, the role will ensure employee matters are handled consistently, fairly and within applicable legal requirements.
The role will build effective relationships with works councils and other employee representative bodies and partner closely with senior leaders, People teams and employment lawyers.
Responsibilities
Employee Relations and Performance Management strategy and governance
Define and implement the organisation’s employee relations and performance management strategy, principles and operating model.
Define the organisation’s approach to performance management, including the effective management of underperformance.
Establish clear, practical policies, processes and templates for performance concerns, grievances, disciplinary matters and other employee relations cases.
Provide senior oversight and advice on complex, sensitive or high-risk cases.
Help managers address concerns early, set clear expectations and reach fair, proportionate outcomes.
Ensure practices are applied consistently while accommodating local legal requirements.
Identify recurring themes and recommend preventative or organisation-wide action.
Partner with relevant People teams to align employee relations and performance practices with the broader talent and reward strategy.
Works Council and employee representation
Build constructive relationships with works councils, employee forums and other representative bodies.
Define the organisation’s approach to engaging, informing and consulting with employee representatives.
Advise leaders on consultation requirements, timelines and communications, particularly during organisational change.
Support consultation and negotiation processes and ensure agreed actions are implemented.
Build internal capability so that leaders and People teams engage with representative bodies confidently and consistently.
Legal and risk management
Partner with in-house and external employment lawyers to ensure decisions and processes operate within applicable legal thresholds.
Translate legal advice into clear and commercially practical recommendations.
Monitor relevant employment law developments and update organisational practices where required.
Identify and manage the legal, financial and reputational risks associated with employee matters.
Leadership and capability
Act as a trusted advisor to senior leaders, People partners and Legal.
Build manager and People-team capability through clear guidance, training and coaching.
Establish appropriate case-management, governance and reporting standards.
Use case data and employee insights to identify trends, risks and areas for improvement.
What you bring
Significant senior-level experience in employee relations, employment law, HR or a related discipline.
Experience defining and implementing an employee relations strategy or operating model.
Strong knowledge of performance management, investigations, disciplinary and grievance processes, organisational change and dispute resolution.
Experience working with works councils, employee representatives or trade unions, ideally across multiple jurisdictions.
Strong employment law knowledge and experience working with internal or external legal counsel.
Sound judgement and the ability to balance legal risk, employee experience, organisational values and commercial priorities.
Strong influencing, negotiation and stakeholder-management skills.
Comfortable working both strategically and hands-on with complex cases.
Experience leading a team or specialist function is desirable.
What success looks like
Employee relations and performance matters are handled consistently, fairly and efficiently.
Managers and People teams have clear, practical guidance and tools.
Works council and employee representative relationships are constructive and well managed.
Legal and organisational risks are identified early and managed appropriately.
Employee relations insights lead to meaningful improvements across the organisation.
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Location: London, UK
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
As a Partners Solutions Architect on Anthropic's Applied AI team, you'll be a pre-sales architect focused on building technical relationships with our Global and Regional System Integrators (GSIs/RSIs) and cloud partners (AWS and GCP). You'll strengthen these relationships to accelerate indirect revenue, enable partners' AI practices, and execute our long-term go-to-market strategy.
Responsibilities
Strategic technical partnership:
Act as a technical thought partner to the Anthropic GTM partnerships team. Bring technical expertise to help us understand the partner landscape, drive key strategic programs, and find ways to deepen partner technical capabilities. Embed with GSI and cloud partner technical teams to enable their AI practices, support troubleshooting, and evangelize Anthropic in their developer communities. You'll also serve as an escalation point for complex technical issues.
Joint solution development:
Work with partners to identify high-value, industry-specific GenAI applications, develop joint solutions, and codify reference architectures and best practices that speed time to deployment.
Customer deal support:
Step in to unblock strategic customer deals where partners are the primary delivery vehicle, providing deep technical expertise and solution architecture guidance.
Partner ecosystem and events:
Represent Anthropic at partner events such as GSI customer workshops, AWS summits, and industry conferences. Lead or support partner-specific developer events, hackathons, and technical enablement sessions, especially for technically native communities.
Product feedback:
Gather and validate feedback on Anthropic's products and offerings, especially as they relate to partner use cases and deployment patterns. Deliver it to the relevant Anthropic teams to inform the product roadmap and partner strategy.
You may be a good fit if you have
5+ years in technical customer-facing or partner-facing roles, such as Solutions Architect, Sales Engineer, Partner Sales Engineer, or Technical Account Manager
A track record of partnering successfully with GSIs and/or cloud providers to solve complex technical challenges, from initial solution design through customer delivery
Exceptional ability to build relationships and communicate technical concepts to diverse stakeholders, including C-suite executives and engineering and IT teams
Strong presentation and technical communication skills, with the ability to translate requirements between technical and business stakeholders
Experience designing scalable cloud architectures and integrating with enterprise systems
Familiarity with common LLM frameworks and tools, or a background in machine learning or data science
Enthusiasm for cross-organizational collaboration, working through trade-offs, and balancing competing priorities
A love of teaching, mentoring, and helping others succeed
A passion for using technology in ways that are safe and beneficial, and that advance the goal of safe AI systems
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
£150,000
—
£190,000 GBP
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
headSydney, Australia; Establish scalable processes, playbooks and operating cadences that work across APAC time zones (India to Japan, Korea and ANZ) and overlap responsibly with global teams; Excellent cross-functional partnership skills, particularly working across time zones with global leadership teams
ГибридseniorLimassol, Cyprus
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УдалённоParis; Amsterdam; Linz; Munich; London; Berlin; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
Tokyo, Japan
Candidates must be based in Europe and hold an existing, unrestricted right to work in their country of residence; Relocation is not offered for this position:
Candidates must be based in Europe and hold an existing, unrestricted right to work in their country of residence; Relocation is not offered for this position:
Candidates must be based in Europe and hold an existing, unrestricted right to work in their country of residence; Relocation is not offered for this position:
УдалённоRemote, United States
УдалённоleadFrance; 🏢 Depending on the teams and the requirements of the position - you'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone
ГибридParis, France; Bordeaux, France; Since the scope of our Ops Expert role is extremely varied, we are open to candidates from different backgrounds : you could be a good fit for the Operations team at Alan if, for example, you: