Location: London, United Kingdom
Workplace: hybrid
About us
At Xelix, we work with some of the world’s largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate – moving from manual processes to automated, intelligent workflows.
Xelix is a fast-paced scale-up – things move fast and expectations are high. We raised our Series B with Insight Partners in June 2025 and are expanding aggressively. We have a team of over
150
talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun, and love to celebrate a milestone together.
In this role you’ll grow, be challenged and help shape the future of Xelix. If you’re excited about building something special with us, we’d love to hear from you.
About the role
We’re hiring a Data Engineer to join our growing Platform Team and help shape the data foundations behind our products. As our customer base and data volumes grow, you’ll make sure our production data architecture, pipelines and storage remain reliable, scalable and cost-effective.
This is a hands-on role focused on the systems that power our products, rather than internal BI or building a company-wide data warehouse. You’ll improve data models and database performance, help us choose the right storage and processing tools for each workload, and strengthen data quality and retention practices. Projects could include moving large and non-operational data out of PostgreSQL, improving pipeline orchestration with Prefect, and evolving our search and analytical capabilities with technologies such as OpenSearch and column databases.
You’ll bring the experience and judgement to assess our current architecture independently, constructively challenge established practices, identify the most valuable improvements, and take them from proposal through to production. Working closely with product engineers, AI engineers and DevOps, you’ll combine practical delivery with longer-term architectural thinking. Whether you’re an experienced mid-level engineer ready for broader ownership or already operating at senior level, this is an opportunity to take a dedicated data engineering role with a meaningful impact on how Xelix scales. At senior level, you’ll lead data architecture decisions across teams and own the roadmap for improving our production data systems.
What you'll be doing
Improve our production data architecture.
Build reliable pipelines with tools such as Prefect.
Optimise PostgreSQL performance and data models.
Choose the right storage, search and processing tools.
Improve data quality and retention practices.
Deliver changes alongside product, AI and DevOps teams.
Strengthen data access, retention and auditability in partnership with security, compliance and engineering teams.
What you’ll bring
Professional experience owning the architecture of production data systems in AWS and their improvements.
Experience with data access controls, retention and auditability requirements in regulated environments (SOC 1, SOC 2, HIPAA, ISO 27001 or similar).
Good judgement on storage and processing trade-offs.
Clear communication and a hands-on, collaborative approach. A focus on reliability, data quality and security.
Strong SQL, PostgreSQL and data modelling skills.
Experience with NoSQL databases (like MongoDB, DocumentDB or DynamoDB) and warehousing solutions (like DuckDB, ClickHouse, Redshift)
Solid Python and data pipeline engineering skills.
Confidence using AI tools for development, investigation and documentation, with sound judgement about their value and limitations.
What we offer in return
💰 Competitive salary of £50,000-£70,000 depending on experience
🏝️ 27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days
🏡 Hybrid working with one day a week from our dog-friendly Hoxton office and on-site gym
🏥 Comprehensive private medical & dental cover with Vitality
🍼 Enhanced parental leave pay
📚 Learning & development culture – £1,000 personal annual budget
🌍 We’re carbon-neutral and are working towards ambitious carbon reduction goals
🎯 Lots of team socials & activities
☀️ Annual team retreat
Want to learn more?
About us
Xelix blog
Xelix news
Xelix glassdoor
We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!
If you're a recruiting agency - we have an existing list of agencies we work with and we are not currently planning on expanding the list. Neither the Talent team nor hiring managers or the Support team will respond to cold outreach.
This is a full-time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday.
Interview Process
While the exact process may vary slightly depending on the role, our typical interview stages are:
Introductory Call
– A short Teams conversation with a Talent Partner to discuss your background and the opportunity.
Hiring Manager Interview
– A 30–45 minute Teams meeting to explore your experience and fit for the team.
Technical Task or Presentation
– A role-relevant exercise to demonstrate your skills and approach.
Final On-site Interview
– An in-person meeting with our senior leadership team and co-founders at our office.
We strive to make the process clear, efficient, and respectful of your time.
We welcome the responsible use of AI for research and interview preparation, but ask that it isn't used to generate answers during live interviews. We also believe in being transparent - we use Metaview's AI note-taker during interviews so our interviewers can stay fully present. If you'd prefer us not to use it, just let your interviewer know. While you may need to answer eligibility questions as part of your application, we do not use AI to review or make decisions on applications - every application is reviewed fairly by a member of our Talent team.
Location: Madrid
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
As a Mid Market Account Executive at Harvey, you will drive the growth and success of our AI solutions within the legal and professional services markets. You will be responsible for establishing and growing relationships with mid-sized law firms and corporate and financial services clients across Spain, understanding their unique challenges, and presenting AI solutions that streamline their processes and boost productivity. Your ability to articulate the value of Harvey's products, coupled with your passion for groundbreaking AI technologies, will help us shape the future of knowledge work.
WHAT YOU'LL DO
- Own your book of business by managing a named account list, prioritizing and cultivating inbound leads, and outbounding directly to high-potential prospects.
- Manage the full customer lifecycle from prospecting to contracting, onboarding, growing, and renewals.
- Achieve and exceed revenue targets and other key sales metrics.
- Build strong relationships with key decision-makers and stakeholders, understanding their pain points and aligning Harvey's solutions with their needs.
- Conduct high velocity, tailored client evaluations, including product demonstrations and presentations, showcasing the power of Harvey's AI systems to prospects and clients.
- Effectively work cross-functionally across the organization to shape Harvey’s solutions to meet customer needs. Collaborate closely with the engineering and product teams to stay updated on the latest AI advancements and tailor solutions to meet client goals.
- Develop our sales playbook to enable scaling, documenting learnings that can be applied across accounts.
- Travel may be required from time to time, including visits to customer office locations and company offices.
WHAT YOU HAVE
- Proven track record of selling complex software solutions, with the ability to successfully execute on a consultative, solutions-oriented, value-based selling methodology.
- Excited about prospecting, and capable of independently leading a sales cycle from start to finish.
- Ability to independently manage a pipeline, accurately forecast key sales performance metrics, and consistently maintain CRM hygiene.
- Ability to lead a complex, multi-threaded sale with stakeholders ranging from executives across various functions to day-to-day product users – especially the ability to convey technical concepts to non-technical audiences.
- Demonstrated passion for Harvey’s mission and strong understanding of AI and its potential applications in knowledge work. Interest in the legal profession and helping lawyers do their jobs better and more efficiently.
- Team player who can collaborate effectively across internal functions (product, legal, etc.) to achieve common goals.
- Energized by contributing to the development of our team, sales processes, and culture, refining the value proposition of our solutions and creating sales resources to drive our success.
- Fluency in English and Spanish, both spoken and written
- Experience working in or adjacent to the Legal industry a plus but not required.
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
#LI-KS2
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Paris
Workplace: Hybrid
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
ABOUT THE JOB
Mistral builds AI systems that enterprises run on their own terms, in finance, manufacturing, defense, healthcare, and the public sector. The Solution organization turns customers' hardest problems into AI they own, run, and scale on Mistral. It is one of the fastest-growing functions in the company: 650 people by end of 2026, across EMEA, the US, and Asia-Pacific, delivering measurable business outcomes for enterprise customers worldwide.
The Solution organization includes Deployment Strategists, Applied AI Engineers, Infrastructure Solution Architects, and Applied Scientists. They work with enterprise customers from pre-sales through implementation and deliver AI systems that produce measurable business outcomes.
Solution Operations is the function that makes this scale. It runs staffing and capacity planning across regions, the go-to-market motion by industry vertical and capability, delivery processes and tooling, the data behind our decisions, and value and customer-success measurement, with hubs in Europe, North America, and Asia-Pacific.
We are hiring a Head of Solution Operations. We are looking for an entrepreneurial COO or a former Forward Deployed Engineer with years of experience. This is a build-the-1-to-10 role: you will take a young, fast-growing function and turn it into the operating system that lets Solution scale from hundreds to thousands of people without losing what makes it work. You will lead a team of program leads and regional operators across three continents, and work as a business partner to Solutions leadership.
WHAT YOU WILL DO
- Own the Solution operating system end to end. One process from pre-sales to post-sales, a single source of truth for people, projects, and opportunities, the Solution tooling stack, and safety, security, and compliance built into how the team works.
- Industrialize what already works. Turn delivery and vertical playbooks, staffing frameworks, and the value and ROI methodology into reusable assets the whole team runs on, and drive their adoption in every geography.
- Build the global operating model. Keep core operations centralized while ensuring real adoption and the right local adaptation across EMEA, the US, and Asia-Pacific, with full-stack regional operators on the ground.
- Staff demanding customer engagements. Own capacity planning and forecasting, skills-to-project matching, time-to-staff, utilization, and bench health across all geographies.
- Make customer success measurable. Stand up delivery-outcome measurement and customer-satisfaction systems, and run the feedback loop that turns field learnings into product requirements and reusable IP.
- Make AI-native operations the default. Build internal tools, agents, and automations that remove manual work from planning, staffing, reporting, and delivery follow-ups, starting with your own team.
- Lead and grow the team. Hire, mentor, and develop program leads and regional operators, raise the technical bar of the function, and build the hiring plan for its next phase.
- Partner across functions. Work daily with Solution leadership, regional Sales leadership, Product and Engineering, RevOps, and Talent Acquisition, and bring executive judgment on where to invest, slow down, or say no.
HOW WE WORK IN SOLUTION
- We care about people and outputs. What matters is what you ship.
- The best idea wins, whether it comes from a principal engineer or someone in their first week.
- Always ask why. The best solutions come from deep understanding, not copying what worked before.
- We say what we mean. Feedback is direct and given because we care. No politics. Low ego, high standards.
- We embrace an unstructured environment and find joy in it.
ABOUT YOU
Whatever your path, you bring:
- Extensive leadership experience, with demonstrated impact building and leading teams or functions in a fast-scaling environment.
- A track record of industrializing something handcrafted but working: processes, systems, and teams that scaled an order of magnitude without losing what made them work.
- The ability to bring structure to ambiguity and drive complex, cross-functional initiatives from strategy through execution. You are hands-on and biased toward action.
- Data-driven and AI-fluent: you build the internal tools, automations, dashboards, and AI workflows you rely on.
- Global operating range: you work naturally across geographies and cultures, with the executive presence to hold a room with C-level stakeholders and the credibility to challenge senior leaders.
- Stakeholder management: you align competing priorities and drive decisions without formal authority.
- Fluent in English; additional languages are a plus.
IDEALLY
- Experience in enterprise software, AI, or deep-tech delivery, or top-tier strategy consulting on complex technical transformations.
- Experience operating at global scale across EMEA, the US, and Asia-Pacific.
- Hands-on experience building AI-native operations: automating workflows with LLMs and agents rather than prompting a chatbot.
- MBA or advanced degree preferred.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: London, United Kingdom
Workplace: fully
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Responsibilities
The Enterprise Account Executive will work as an integral part of the sales team responsible for identifying, building and maintaining sustainable partnerships, driving revenue and pipeline. This role will join a team that connects with C-level decision makers leading companies. You will hunt for new business, own the sales process from start to finish, and own and develop your own territory.
· Develop innovative strategies and plans for each target and win new customers to grow the overall value of the territory.
· Engage at multiple levels within each customer account (e.g. CIO, CISO, CFO and CEO) to maximize account engagement and long-term success.
· Build a network of executive relationships across industry, community, business groups, and with key partners and customers to identify opportunities to increase sales.
· Monitor and take the necessary measures to ensure that you develop an adequate pipeline of opportunities via demand generation for consistent growth within your target accounts.
· Stay current and informed on all new campaigns, understanding their objectives and relevance, communicate to your sales team and ensuring that all involved know their roles in the successful campaign.
· Manage existing customers for upsell and cross sell expansion.
· Build pipeline and forecast management, outbound lead generation.
· Up to 25% travel requirement (domestic)
Requirements & Skills
· 3+ of selling high value complex enterprise software solutions into a host of different verticals such as Insurance, Retail Banking and Finance.
· Have met/exceeded direct sales goals of 1.5M+ and operated with an average deal size of $250k+
· Familiarity with the MEDDPICC approach.
· Excellent track record of success in an individual contributor role with a strong net new business component and demonstrable success in growing footprints in existing customers
· Ability to develop a strategic territory plan and create a relevant execution plan to deliver it
· Ability to clearly demonstrate comfort with senior level meetings and presentations in a virtual selling role.
· An ambitious self-starter with high energy and motivation.
· Demonstrated ability to grow deals through Consultative selling and Value-based approach
What we offer
Onsite Onboarding
in our HQ office for an optimal start
Great compensation and benefits packages
including company achievement bonus or sales bonus and regular salary reviews
Premiums for the private pension plan (
BAV
) up to the maximum amount are topped up by TeamViewer
Public transport friendly
offices
Option to
lease an e-bike
(Germany only)
Special terms
for local gyms
Access to
Corporate Benefits platform
with many
discounts
Regular
Team events
and company-wide celebrations
Open door policy
, no dress code rules, frequent all Hands and Leadership Lunches
Hybrid
and
Flexible
work time
Work From Abroad Program
allowing up to 40 days of work outside your contracting country
We celebrate
diversity
as one of core values, join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.
Location: Sydney, Australia; Melbourne, Australia
Workplace: hybrid
Role Overview
We are looking for a detail-oriented Compliance Analyst to help protect Sokin from financial crime risks. In this role, you will monitor customer transactions, investigate suspicious activity, and identify potential money laundering, terrorist financing, sanctions, and fraud risks. You will provide timely, evidence-based assessments that ensure compliance with regulatory obligations and internal policies while maintaining a seamless customer experience.
About Us
Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency. Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow. We deliver services across:
• Global payments and receivables
• Foreign Exchange (FX)
• Treasury management
• Finance reconciliations
We are rapidly expanding, with established presence in EMEA, APAC, and North America.
Backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide.
Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments.
Key Responsibilities
Review and investigate transaction monitoring alerts across relevant products and payment channels, including fiat payments and virtual currency transactions where applicable.
Assess customer activity against the customer’s business profile, expected transaction volumes, source of funds and stated purpose of transactions.
Identify unusual patterns, inconsistencies and financial crime indicators, including structuring, rapid movement of funds and unexplained third-party payments.
Review sanctions and Politically Exposed Person (PEP) screening alerts, documenting findings and escalating potential matches appropriately.
Conduct virtual currency wallet address and transaction screening using third-party blockchain analytics tools, and review relevant Travel Rule information where applicable.
Prepare clear, concise requests for information and supporting documents, specifying response deadlines and tracking outstanding requests.
Document investigations, supporting evidence, risk assessments and recommendations in the relevant case management systems.
Escalate suspicious activity, material risks and unresolved concerns to the Transaction Monitoring Manager or MLRO in accordance with internal procedures.
Support the preparation of Suspicious Activity Reports (SARs) and Suspicious Transaction Reports (STRs), subject to review and approval.
Recommend appropriate action, including enhanced monitoring, further due diligence or transaction restrictions, within the role’s authority.
Work collaboratively with Compliance, KYC, Operations and Customer Support to resolve cases and communicate information requests appropriately.
Maintain accurate records and trackers, meet investigation deadlines, and apply feedback from quality assurance reviews.
Identify recurring issues and contribute to improvements in monitoring rules, procedures and reporting.
Desirable Experience
Experience supporting compliance obligations across multiple jurisdictions.
Familiarity with AUSTRAC reporting requirements, virtual currency risk indicators, blockchain analytics and the Travel Rule.
Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in.
Sokin is an equal opportunities employer and committed to maintaining an inclusive work environment. As a growing global startup with bases across multiple countries, we were established on and continue to promote an agile, flexible working culture. Please reach out to discuss any accommodations you may require during the recruitment process.
Location: Germany; Austria
Workplace: Hybrid
AI ENABLEMENT ENGINEER - GERMANY & AUSTRIA
(f/m/x)
As an AI Enablement Engineer at Wonderful your mission will be to help our teams, customers and partners develop the skills to take enterprise AI from concept to working solution.
What you’ll do
You’ll combine hands-on AI engineering with technical teaching, designing and delivering programs where people learn by building on the Wonderful platform. From onboarding Forward Deployed Engineers and Deployment Strategists to leading customer workshops and partner certification, you’ll equip people to deploy confidently and work independently.
- Teach by building. Guide customer teams through a scoped AI agent or application, connecting architecture, integrations and development practices to a working solution with practical business value.
- Get our teams ready to deliver. Own technical onboarding for Wonderful’s Forward Deployed Engineers and Deployment Strategists, preparing them to work independently in customer environments.
- Lead Wonderful Academy programs. Design and deliver platform workshops, hands-on training and role-based learning for technical and business audiences.
- Enable our partners. Build training for systems integration partners covering the Wonderful platform, deployment methodology and implementation standards.
- Own certification end to end. Define learning paths and assessments, evaluate readiness and manage certification, further training and recertification.
- Practice what you teach. You’ll regularly join live customer projects as an FDE, keeping your skills sharp and showing what’s possible through hands on delivery.
- Keep learning relevant. Track progress, gather feedback and use product changes and field experience to improve content, delivery and outcomes.
Why should you
- You’ll be part of what is tipped as the fastest growing startup in Europe.
- Work on a cutting edge agentic solution, the hottest topic in enterprise right now.
- You’ll join a team of high agency builders coming from the best tech companies out there.
- Combine hands-on AI engineering with teaching, facilitation and customer partnership.
- Own programs from curriculum through certification, shaping how Wonderful develops technical capability across employees, customers and partners.
- See the impact of your work in the solutions people build and their ability to keep developing independently.
- A mix of home office and travel to clients locally.
- Great salary and early stage share options.
What you’ll bring
- 5+ years in technical enablement, customer education, technical training or a related role within SaaS, cloud, data or AI.
- Fluent German and english
- Strong hands-on AI engineering experience, including system architecture, LLM and agent integration, design patterns and modern software development practices.
- A practical understanding of enterprise software, APIs, integrations and data flows, with the ability to learn and teach a complex platform.
- A track record of designing and delivering technical onboarding, workshops and certification programs, from curriculum and assessments through to measuring results.
- Strong instructional design and facilitation skills. You can make complex concepts clear, keep groups engaged and adapt to different levels of technical experience.
- Credibility with technical stakeholders and the confidence to lead discussions, explain platform capabilities and connect learning goals to business needs.
- An ownership mindset, excellent communication skills and a clear focus on helping people become self-sufficient.
Apply here, everyone will get a response.
Candidate Privacy Notice https://www.wonderful.ai/careers/candidate_notice
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations: Austin or London
About the Role
TLS is the connective tissue of the Internet, and Cloudflare terminates a large fraction of it. Cloudflare sits in front of more than 20 percent of global Internet request traffic and terminates TLS for millions of domains. Every day, our network handles certificate operations across products like Universal SSL, SSL for SaaS, Origin CA, Cloudflare Access, and Cloudflare Tunnel.
That scale has taught us how the WebPKI ecosystem works from the consuming side. As certificate lifetimes shorten, agentic activity increases, and post-quantum certificates move toward production, the number of certificates the Internet depends on will grow dramatically.
Cloudflare is building a certificate authority for the whole Internet: a public, redundant, transparent CA that provides another trusted source of automated certificates and helps make the encrypted web more resilient. We intend to be ACME-first, automation-first, and transparent by design. We also intend to lead where the ecosystem is going, including post-quantum certificates and Merkle Tree Certificates, while continuing to support the classic WebPKI customers rely on today.
As Principal Product Manager for Cloudflare's Certificate Authority business, you will define the product strategy, roadmap, customer experience, and commercial model for this new venture. You will work across product, engineering, security, compliance, legal, operations, sales, marketing, and the WebPKI ecosystem to turn Cloudflare's CA from a major technical commitment into a product customers trust and adopt.
This is an early-days role on a growing team. It is not a role for someone who only manages backlog. The right person will be comfortable with high-consequence infrastructure, deep customer discovery, ecosystem trust, compliance scrutiny, and zero-to-one product building. The decisions you make in the first year will shape how Cloudflare participates in the certificate authority market for years to come.
Responsibilities
Define the product strategy for Cloudflare's CA business
across publicly trusted certificates, certificate lifecycle automation, ACME issuance, renewal workflows, revocation, Certificate Transparency, customer controls, developer experience, and integrations with Cloudflare's broader platform.
Build for the whole Internet
by understanding the needs of developers, site owners, platform teams, SaaS providers, enterprise security teams, infrastructure operators, and partners who depend on certificates for availability, security, and compliance.
Make resilience a product principle.
Help design product requirements that fail small, reduce customer blast radius, support automated recovery, and make certificate replacement fast enough to handle compliance issues, revocation events, or ecosystem incidents.
Drive an ACME-first customer experience
that makes it easy for users of existing free or automated CAs to adopt Cloudflare with minimal tooling changes.
Partner closely with engineering
on systems that manage certificate lifecycles, automate issuance and renewal, integrate with HSMs, protect keys, support auditability, and operate within strict reliability and correctness requirements.
Partner with compliance, legal, security, and operations
to ensure product decisions align with CA/Browser Forum Baseline Requirements, WebTrust audits, root store program policies, Certificate Policy and Certification Practice Statement commitments, and public incident response expectations.
Own go-to-market strategy
including packaging, pricing, launch sequencing, competitive positioning, customer segmentation, sales enablement, developer messaging, and adoption metrics.
Represent the customer and the ecosystem
in product decisions where trust, transparency, uptime, security, and commercial adoption must all be balanced.
Work across Cloudflare product teams
including SSL/TLS, Application Security, Zero Trust, Workers, Registrar, DNS, Load Balancing, SaaS products, and infrastructure teams that consume or expose certificate services.
Help make Cloudflare Customer Zero
by ensuring our own usage of the CA exercises the product at Cloudflare scale and informs the roadmap before customers depend on it.
Desirable Skills, Knowledge and Experience
10+ years of product management experience
building technical products for developers, security teams, infrastructure teams, enterprises, or cloud platforms.
Experience with security, identity, infrastructure, or developer platform products
where correctness, reliability, compliance, and trust are core product requirements.
Working knowledge of PKI and certificate lifecycle management
including TLS certificates, X.509, ACME, public and private CAs, revocation, Certificate Transparency, mTLS, HSMs, and enterprise certificate automation.
Strong business judgment
with experience defining product strategy, pricing and packaging, customer segmentation, and go-to-market plans for technical B2B products.
Ability to operate in ambiguity
and create structure around a new business, including market definition, customer discovery, roadmap tradeoffs, launch planning, and executive alignment.
Technical fluency with engineering teams
and comfort discussing APIs, distributed systems, key management, audit trails, reliability, operational failure modes, and security tradeoffs.
Strong written communication
for strategy documents, product requirements, launch narratives, customer-facing messaging, and high-stakes internal decisions.
Comfort with high-consequence work.
A mis-issued, mis-revoked, or unavailable certificate can become a public, ecosystem-visible event. You need the judgment to move quickly and the discipline to be careful.
Bonus Points
Direct experience working on certificate authority, PKI, certificate lifecycle management, cloud security, identity, or trust services products.
Experience with publicly trusted CAs, private PKI, managed certificate services, or platforms such as AWS Certificate Manager, AWS Private CA, Google Trust Services, DigiCert, Sectigo, Let's Encrypt / ISRG, Entrust, Microsoft PKI, HashiCorp Vault PKI, step-ca, or CFSSL.
Familiarity with CA/Browser Forum requirements, browser root programs, WebTrust for CAs, WebTrust Baseline Requirements, or public CA incident reporting.
Experience building API-first developer products, especially products involving ACME, SDKs, CLI workflows, Kubernetes, service mesh, mTLS, or infrastructure-as-code integrations.
Experience launching new businesses or zero-to-one products inside a larger platform company.
Familiarity with certificate automation challenges created by 90-day and shorter certificate lifetimes.
Familiarity with post-quantum cryptography, crypto-agility, Merkle Tree Certificates, or customer migration planning for cryptographic transitions.
Prior participation in WebPKI, IETF, browser trust, transparency, or security standards communities.
Compensation
Compensation may be adjusted depending on work location.
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Financial Benefits
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Time Off
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Bulgaria, Sofia
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
We are seeking a detail-oriented and proactive
Senior Accounts Payable Specialist
to join our finance team at a fast-growing, international digital manufacturing platform.
In this role, you will manage end-to-end vendor invoicing and payments, ensure accurate accounting and strong internal controls, and support month-end reporting, audits, and process improvement initiatives.
You will work with a high degree of personal responsibility and collaborate closely with department heads, vendors, and the wider accounting team.
How You’ll Contribute:
General Invoicing & Vendor Management (50%):
Process and record vendor invoices with accuracy and timeliness
Ensure proper expense classification and GL coding
Review invoice documentation for completeness, compliance, and business purpose
Resolve vendor discrepancies and correspondence in a timely manner
Coordinate with department heads and stakeholders to clarify invoice details and obtain necessary approvals
Create and maintain vendor master data in accounting systems
Review and reconcile corporate credit card transactions and employee reimbursement requests
AP Operations (25%):
Ensure accuracy and timeliness of vendor payments through ACH and wire transfers
Investigate and resolve issues associated with multi-currency and cross-border payments
Perform monthly reconciliation of creditor accounts and vendor accruals
Maintain documentation of internal controls and audit trail for vendor transactions
Accounting Operations & Reporting (15%):
Participate in month-end financial statement preparation and reporting packages
Support internal and external audit processes
Create and post journal entries for expense reclassification and adjustments
Process Improvement & Special Projects (10%):
Support automation and process improvement initiatives in AP operations
Contribute to special projects and new initiatives as assigned
Provide backup support to other accounting team members as needed
What You’ll Bring to Xometry:
Education: University degree in Finance, Economics, Accounting, or a related field, or equivalent professional experience
Experience: Minimum 3-5 years of accounts payable and accounting operations experience; previous experience with Big 4 firms, management consulting, or growth-stage organizations strongly preferred
Technical Knowledge: Strong proficiency with accounting systems and ERP platforms (SAP, NetSuite, or similar); multi-GAAP experience
Excel Skills: Advanced Microsoft Excel skills, including formulas, pivot tables, data analysis, and reporting
Regulatory Knowledge: Strong understanding of European VAT requirements across multiple EU jurisdictions; knowledge of multi-currency payment processing and currency compliance
Controls & Compliance: Understanding of internal controls and audit requirements; experience with AP best practices and process optimization
English: Professional proficiency in written and spoken English; German is a plus
Communication: Strong communication and stakeholder management skills
Problem Solving: Proactive problem-solver who identifies issues, proposes solutions, and drives improvements without waiting for direction
Organization: Independent and structured approach, with the ability to manage multiple priorities in a fast-paced environment
Collaboration: Collaborative, hands-on mindset and willingness to support team needs
Adaptability: Open personality, adaptable to changing business needs, with strong attention to detail and commitment to accuracy
Nice to Have:
Experience with multi-subsidiary or consolidation accounting
Prior experience supporting international payment processing
Knowledge of German accounting principles and practices
Experience in manufacturing or technology industry finance operations
Familiarity with audit preparation and SOX/compliance frameworks
Working Conditions:
Full-time job
Corporate laptop
Salary structure: salary + RSUs
Place of work: Remote (hybrid - after a physical office in Sofia will be opened)
Reports to: Accounts Payable Manager
Life at Xometry:
Team Spirit & Friendly Atmosphere:
We work in an open, friendly, and trusting environment that welcomes initiative; everyone is ready to help and support one another, and we celebrate wins together and appreciate everyone’s contribution
Development Opportunities:
As a fast-growing company, every new task is an interesting challenge for the team
We Care:
Ongoing, free well-being activities for our people and charity projects worldwide
Flexibility:
Speed and flexibility are among our biggest advantages, allowing us to adapt quickly and stay effective amid uncertainty
Onboarding:
A well-structured onboarding plan that brings together process, technology, and systems into one smooth experience
Please send your CV in English.
#LI-Hybrid
#Promoted
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please read our
privacy policy
here.
Location: San Jose, CA, United States
Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.
The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.
Logistics Trade compliance Specialist
Position Overview
The Logistics Trade Compliance Specialist is responsible for global trade compliance and logistics activities. This role coordinates the movement of products from order readiness through delivery with third-party logistics providers, carriers, customers, suppliers, and internal teams, and helps ensure shipments comply with applicable import and export requirements.
The ideal candidate combines strong logistics execution with practical trade compliance knowledge and the ability to interpret evolving legal and regulatory requirements, assess business impact, and translate requirements into effective operational processes.
This is a hybrid position in San Jose, with about 1-2 days in the office weekly.
Key
Responsibilities
Trade Compliance
Support compliance with applicable U.S. and international trade regulations, company policies, contractual requirements, and customer requirements.
Perform and document import/export classification activities, including HTS/HTSUS and ECCN classifications for physical goods and technology products, as applicable.
Assess export requirements for products incorporating encryption, including applicable ECCN classifications, EAR encryption controls, license requirements or exceptions, and related documentation and reporting requirements.
Assess end-use and end-user restrictions, restricted or sanctioned-party screening requirements, export license determinations, anti-boycott considerations, and other trade compliance requirements.
Support export license applications and related documentation, including coordination with internal stakeholders and external partners as needed.
Coordinate or support Electronic Export Information (EEI) filings through AES, as applicable, and verify required export data and documentation prior to shipment.
Support import compliance activities, including country-of-origin, customs valuation, tariff/duty, and documentation requirements in coordination with customs brokers and internal stakeholders.
Monitor changes to export and import laws and regulations, evaluate potential impact to company and partner processes, and help update procedures and controls to maintain compliance.
Maintain complete and accurate trade compliance records, including classification rationale, screening results, licensing documentation, and shipment records, in accordance with applicable requirements and company retention policies.
Respond to trade compliance requests, questionnaires, and documentation needs from logistics teams, customers, and business partners supporting global product deployments.
Order Fulfillment & Logistics
Support
end-to-end order fulfillment activities, from order readiness and shipment planning through final delivery and issue resolution.
Coordinate domestic and international inbound and outbound shipments with 3PL providers, freight forwarders, customs brokers, carriers, suppliers, and other external partners.
Monitor shipment status, proactively identify and resolve delays, exceptions, customs
holds
, or delivery issues, and communicate timely updates to internal and external stakeholders.
Partner with customers and internal teams to understand shipping requirements, documentation needs, delivery expectations, and other order-specific requirements.
Prepare, review, and maintain accurate shipping and trade documentation, including commercial invoices, packing lists, certificates of origin, and other import/export documents as required.
Identify opportunities to improve logistics processes, service levels, cost efficiency, and global tariff cost containment.
Qualifications
3+ years of experience in domestic and international logistics and trade compliance.
Working knowledge of import/export regulations, HTS/HTSUS and ECCN classification, export licensing requirements, restricted or sanctioned-party screening, and U.S. export control requirements applicable to products incorporating encryption.
Experience coordinating with freight forwarders, customs brokers, carriers, 3PL providers, customers, suppliers, and cross-functional internal teams.
Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.
Proficiency with Microsoft 365 applications, including Outlook, Excel, Word, PowerPoint, and Teams.
Excellent written and verbal communication skills, with the ability to communicate effectively with internal and external stakeholders.
Strong attention to detail, organizational skills, analytical thinking, and problem-solving ability.
Preferred Qualifications
Bachelor’s degree in logistics, supply chain management, international trade, business, or a related field.
Hands-on experience with AES/EEI filings, export license applications, and import/export documentation.
Familiarity with technology products and global trade requirements for hardware, software, and technology is desirable.
Familiarity with Salesforce, ERP/order-management systems, or trade compliance software is desirable.
Our competitive total rewards package includes cash compensation within the range provided below. Actual pay for this position may vary based on the hired candidate’s location, experience and relevant incumbent pay position.
Vectra Total Rewards
$76,800
—
$103,900 USD
Vectra provides a comprehensive total rewards package
that
supports
the
financial,
physical, mental and overall health of
our employees
and their families.
Compensation includes competitive base pay, incentive pla
n eligibility, and participation in the employee equity plan (stock options).
Specific benefits
offered
var
ies
by location, but commonly in
clude
health care insurance
,
income protection
/ life insurance
,
access to retirement
savings
plans, behavioral &
emotional
wellness
services
, generous time away from work,
and
a comprehensive employee recognition program.
Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Location: London, England, United Kingdom; Dubai
Workplace: hybrid
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
As Head of Financial Crime Product, you will set the strategy and own the roadmap for the products behind our financial crime controls, from onboarding and screening to monitoring and case management. You will lead a team of Product Owners and work closely with Operations, Compliance and Engineering to decide what gets built, why, and how well it performs once live.
This is a new position based in Dubai or London, reporting directly to the VP, Financial Crime.
Responsabilities
Strategy and roadmap.
Set the financial crime product strategy. Build financial crime controls, own the product roadmap, agree delivery priorities and capacity with Engineering, and be responsible for the outcomes.
Leadership.
Lead and develop Financial Crime Product Owners. Establish clear ownership of product areas and help the team make sound decisions through research, data analysis and a close understanding of operational work.
Prioritisation.
Prioritise improvements with Operations, Compliance and Engineering. Examine the underlying problem, assess alternative solutions and make trade-offs explicit when risk, customer impact and delivery effort point to different choices.
Control design.
Translate control requirements into product designs and acceptance criteria with the relevant control owners. Work with Engineering on feasibility and delivery, maintaining a clear distinction between product decisions and technical implementation.
Customer journey.
Improve how financial crime capabilities connect across the customer journey. Address gaps in data quality, case information and handovers so customers avoid unnecessary repetition and operational teams can make well-informed decisions.
Build or buy.
Assess opportunities to build or buy capabilities with Engineering and relevant partner teams. Evaluate functionality, integration needs and ongoing costs, and set clear expectations for the performance of external products.
Automation and AI.
Lead product discovery and delivery for automation and AI applications. Agree evaluation methods, acceptance criteria and human oversight with the appropriate owners, and assess performance after deployment.
New products and markets.
Prepare capabilities for new products and markets with Operations, Compliance and local leaders. Make dependencies and readiness gaps visible, and coordinate releases, training and adoption with the teams who will use them.
Performance after launch.
Measure product performance after launch using control results, operational evidence and customer experience. Use findings to improve the roadmap and address features that create additional effort or fail to deliver their intended benefit.
Requirements
Significant product management experience in financial crime, regtech or compliance technology, including leading other product managers or product owners.
Strong working knowledge of financial crime controls: customer due diligence and KYC, sanctions and PEP screening, transaction monitoring, fraud prevention and case management.
Understanding of AML and counter-terrorist financing requirements across several jurisdictions, such as the UK Money Laundering Regulations, the EU AML Directives and their equivalents in Australia, the UAE and the Bahamas, and how they translate into product requirements.
A track record of owning a roadmap and delivering with Engineering, writing clear requirements and acceptance criteria, and keeping product decisions separate from technical design.
Experience making build-or-buy decisions and managing third-party vendors, including integration, cost and performance expectations.
Hands-on experience delivering automation or machine learning in a regulated setting, with defined evaluation methods, human oversight and post-deployment monitoring.
Comfort using data to find problems and measure results, for example alert volumes, false positive rates, case handling times and customer drop-off.
Clear communication with senior stakeholders in Compliance, Operations and Engineering, and the judgement to make trade-offs between risk, customer impact and delivery effort visible.
Nice to have
Experience in online brokerage, trading platforms, payments or digital banking.
Familiarity with financial crime vendors and tools for screening, identity verification, transaction monitoring or case management.
Experience launching products or entering new markets under different regulators.
What you will get in return:
• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
Applicable for Poland: Our company has an Internal Reporting Procedure. It is available from the Human Resources Department upon request hr@capital.com. You may report a violation referred to in the Procedure under the terms specified therein.
Location: Berlin
Workplace: Hybrid
At Upvest, we are on a mission to make investing as easy as spending money. Upvest empowers businesses to offer a wide range of investment products and the best experience in the field of capital market investment and retirement planning. Upvest’s Investment API is easy to integrate so that fintechs and financial institutions can save resources and fully focus on their core business.
We are proud to partner with Europe’s leading Fintechs and financial institutions such as DKB, Revolut, N26 and Raisin. Founded in 2017 by Martin Kassing, Upvest now brings together over 270 talented professionals from more than 70 nationalities. Upvest is backed by €280M in total funding from world-class investors, including BlackRock, Tencent, Sapphire Ventures, and Bessemer Venture Partners, Earlybird, Notion Capital, and Motive. Our latest €105M funding round in March 2026 - led by Sapphire and Tencent - serves as a massive catalyst for our growth, allowing us to offer premier investment experience.
About the role:
As an AFC (Anti-Financial Crime) Operations Intern at Upvest, you’ll be at the forefront of our financial crime defense, playing a hands-on role in safeguarding our platform and our clients.
You’ll execute Upvest’s first-line-of-defense (1st LoD) AFC processes day to day, the case work that keeps our brokerage infrastructure clean and compliant.
This is a full-time, 6-month internship for someone with a first exposure to AFC / KYC or to the financial sector more broadly, for example through studies, customer support, banking operations, or a previous internship, who is ready to take on a real caseload and grow in autonomy. Depending on performance and business needs, the internship may be extended or converted into a full-time position.
We’re looking for a reliable, detail-oriented person who understands the basics of KYC/AML and is comfortable managing high-volume operational tasks.
What you’ll do:
- Conducting PEP and Sanctions screening, researching and dispositioning hits as true matches or false positives, with clear, well-documented rationale.
- Performing KYB checks for corporate onboarding.
- Carrying out KYC sample checks, transaction monitoring, and managing the resulting follow-ups with our clients.
- Executing and maintaining AFC procedures and controls in line with regulatory requirements and internal policy.
- Using and helping improve our automation and tooling to make case processing faster and more consistent, for example AI assistants, workflow automation (e.g. n8n), data validation and reporting in the Google Suite (Sheets, Apps Script) and Looker, and basic SQL for querying and cross-checking case data.
- Collaborating with the rest of the AFC Ops team and the AML team (2nd LoD) to continuously enhance our AML systems, tools and workflows.
What you bring:
- A strong analytical mindset, exceptional attention to detail, and a genuine interest in compliance and financial-crime prevention.
- A foundational understanding of KYC/AML concepts, gained through your studies, a previous internship or early work experience in a fintech or financial institution.
- Early experience in a regulated environment is a plus, but not required.
- Comfort with high-volume, repeatable operational tasks and the discipline to keep quality consistent case after case.
- Curiosity about automation and the ability to quickly master new tools, systems and data.
- Excellent communication skills and a collaborative, reliable working style.
- A completed Bachelor’s degree is preferred but not essential.
- Good communication skills in English.
How we Upvest in you:
- Impact-driven work: We’re building the infrastructure that will power the future of investing in Europe. It’s complex, ambitious, and meaningful. You’ll work with modern technologies and create something entirely new. No legacy systems, no limits.
- Team celebrations: Participate in company-wide events, such as UpFest, dinners, offsites and our Holiday party, to connect with colleagues and celebrate our achievements.
- Inclusion: We’re committed to a culture where everyone belongs and thrives. Our Employee Resources Groups foster inclusion and connection, like Upfem Black at Upvest, Up&Out, and UpVergent.
Our Values:
- Make it easy for others. We simplify the complex and act with the best intentions
- Own the outcome. We are proactive, fast and confident to get the job done, valuing progress over perfection.
- Rise to the challenge. We aim high and push the boundaries. We stay curious, learn and celebrate our wins together.
- Tell the story. We start with the Why to align on purpose. We are transparent and share knowledge to empower and inspire others.
Upvest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Location: Porto, Portugal
Workplace: hybrid
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Responsibilities
Are you open, communicative, and passionate about technology and customer support? Join our Customer Support Team as a
Customer Support Specialist
and help our customers solve their IT challenges while delivering an outstanding customer experience.
Provide professional support to our customers via phone, email, ticket system, and chat, addressing technical, administrative, and account-related inquiries.
Assist customers with topics such as software usage, onboarding, licensing, subscriptions, invoicing, and account management.
Analyze customer issues, identify solutions, and provide clear guidance to ensure a smooth customer experience.
Support customers in understanding and effectively using our software solutions.
Conduct online demonstrations of our products and highlight functionalities that address customers’ individual needs.
Prepare tailored offers and support customers throughout their journey with TeamViewer.
Collaborate closely with internal teams to resolve customer requests and continuously improve the customer experience.
Contribute to delivering a high-quality customer experience by building strong relationships with our customers.
Requirements
Fluent in
Swedish and English
; additional languages are a plus.
Strong interest in technology, software, and IT environments.
Ability to quickly understand software products and explain technical concepts to customers with varying levels of expertise.
Strong communication, customer engagement, and problem-solving skills with a customer-focused mindset.
Comfortable working with Windows and macOS environments and learning new technologies.
Ability to support customers across various topics, including technical inquiries, onboarding, licensing, subscriptions, invoicing, and account-related requests.
Strong analytical skills with the ability to balance technical and administrative tasks.
Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment.
Self-motivated, curious, and eager to continuously learn and develop.
Previous experience in customer support, technical support, SaaS, IT services, or another customer-facing role is an advantage.
What we offer
Onsite Onboarding
in our HQ office for an optimal start
Great compensation and benefits packages
including company achievement bonus or sales bonus and regular salary reviews
Public transport friendly
offices
Special terms
for local gyms
Access to
Corporate Benefits platform
with many
discounts
Regular
Team events
and company-wide celebrations
Open door policy
, no dress code rules, frequent all Hands and Leadership Lunches
Hybrid
work time
Work From Abroad Program
allowing up to 40 days of work outside your contracting country
We celebrate
diversity
as one of core values, join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.
Location: Paris, France
Workplace: Hybrid
🤖 WHO WE ARE
We’re building Mo — a health companion for everyone.
We’re a small team within Alan, on a mission to redefine the future of care by democratizing access to medical expertise. We are building Mo, an intelligent, empathetic, multimodal LLM-based conversational AI assistant able to prescribe, triage, and proactively follow up on care.
Imagine giving every person in the world instant, 24/7 access to personalised medical expertise - through chat, voice, or video. That’s what we are building 🤖.
We kicked off the project in 2023, and we have launched Mo to all our french members (1M) in Q1 2026, making it the first safe AI health companion live at scale in Europe.
🚀 WHY WE NEED YOU
Mo’s scope is expanding fast: inside Alan (a new Clinic, new capabilities), across the countries we operate in, and at the interfaces with many other Alan experiences. To get this expansion right, and to keep ownership distributed within the team, we’re looking for a Product Builder to take on a real share of that complexity and ambiguity.
You’ll own end-to-end one slice of Mo’s product scope. Depending on your profile, it could be:
- 🩺 Mo for reactive care. Build all the integrations between Mo, our Clinic and the healthcare system, and shape how our medical team interacts with members in and through Mo.
- 🛡️ Mo for insurance. Make Mo the main interface between members and Alan, building on our Support AI agents, across channels and countries.
- 🌍 Mo global. Adapt Mo to new countries and find the right operating model for each (medical reviews, safety, local features).
- ➕ Mo as a platform. Make Mo the companion other teams build upon, so our domain experts can ship their own experiences through it.
🎯 IS IT YOU WE’RE LOOKING FOR?
We’re looking for Product Builders with around 5+ years of experience who want to build state-of-the-art AI products and apply them to real-world, high-stakes problems in healthcare.
- You’ll own a product area end-to-end: problem framing, vision, prioritisation, shipping, and measuring whether we actually help members get and stay better.
- You’ll work daily with engineers, ML engineers, data, and doctors, at the frontier of LLMs and agentic systems, and see your work in production with real people.
- You’ll navigate ambiguity and many stakeholders across Alan, and turn it into clear decisions and a focused roadmap.
- You’ll be hands-on: prototyping, digging into data, reading conversations and evals, getting into the technical details with the team.
- You’ll contribute to our product culture and help build the team (hiring, interview loops, etc.).
You would be a good fit in Mo if most of this sounds like you:
- Experience building and shipping a live AI/LLM product
- Very hands-on, comfortable with technical and data topics (SQL, prototyping, understanding how an LLM system behaves and fails)
- Interest or experience in one or several medical or prevention themes
- Product-minded and outcome-driven: you care about impact, not output
- Self-directed, pragmatic, driven, hard working
- Humble and still willing to grow (no matter your seniority!)
- Collaborative, enthusiastic about teamwork, learning, and teaching
- Fluent in English
- Ex-engineers and ex-founders are typically a great fit in our team
But above all, we are looking for high potential and curiosity: make sure to show us this when you apply! Everything else is a bonus
🤘 HOW WE DO IT ?
We benefit from Alan’s platform, infrastructure, distribution, and health expertise — but operate with the speed and focus of a startup. If you’re curious about Alan’s broader vision, our https://www.notion.so/alaninsuranceShareholder Letters https://alan.com/en/blog/discover-alan/a/alan-2025-q3-letter-to-shareholders are worth a read.
People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values https://alan.com/about/company-culture that guide our approach to work, such as:
HOW WE WORK: OUR LEADERSHIP PRINCIPLES
- Mission is the Boss — We think long-term and are methodical optimists who take risks, seeking our mission's success above all else.
- Distributed Ownership — Accountable enlightened despots: everyone owns their decisions and results.
- Radical Transparency — All information is accessible and written-first, so everyone can make the best decisions asynchronously.
- Always Growing — Direct, positive, and caring feedback, combined with self-growth ownership.
🙌 PERKS & BENEFITS https://alan.com/en/careers/a/salary-equity
At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
Therefore, we offer:
- Fair rewards. Generous equity packages complement your base salary.
- Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
- All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and noise-canceling headphones.
- Flexible vacation policy and flexible working hours. Organize your time as you wish.
- Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).
- Transport. Country-specific commuter benefits.
- Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
- Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture https://alan.com/en/blog/discover-alan/a/alan-culture-excellence-through-coaching.
- Parental leave. Extended parental leave for all new parents.
IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES.
If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.
If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?
Remember, this is just a guide, not a checklist.
We'll be thrilled to receive your application!
🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.
As a Customer Success Manager your mission is to serve as a trusted advisor to Mercell's public sector Finnish customers, proactively guiding them to effectively use Mercell's solutions, driving product adoption, managing renewals, and ensuring long-term value creation and partnership sustainability.
Location: Warsaw, Mazowieckie, Poland; Limassol, Cyprus; Sofia City, Bulgaria
Workplace: hybrid
Capital.com is building out its internal platform capabilities, and AI is a growing part of that. The role combines architectural ownership with hands-on delivery: you will design, build, deploy and operate the platform, including its infrastructure and DevOps. Reporting to the Director of Product Security, you will set up this function as its first member and make the early technical decisions that the future team will build on.
As Platform Architect, you will own the architecture of the platform that more than 1,000 employees rely on, including their access to AI tools such as Anthropic Claude, OpenAI and future providers.
Responsibilities:
Build the AI platform architecture: the reference design for how LLM capabilities are accessed, governed, monitored, and extended across the organisation.
Own every architectural decision for the AI platform, and document, justify, and stand behind each one.
Evaluate and select new models, tools, and frameworks as the market moves.
Deliver the platform as a service, so teams can move their agents into governed cloud infrastructure.
Govern Anthropic (Claude API, Claude Code, Anthropic Enterprise), OpenAI, and future providers, covering API access controls, credential management, model version policy, cost allocation, and acceptable use standards.
Own technical relationships with Anthropic and OpenAI at the enterprise level.
Build cloud infrastructure for AI workloads on AWS and GCP: Bedrock, SageMaker, Vertex AI, Cloud Functions, and supporting services (S3, Cloud Storage, IAM, and monitoring on both platforms).
Deploy and securely configure n8n, and build automation workflows connecting LLMs to Jira, Confluence, Slack, Google Workspace, HR systems, and proprietary data sources.
Design and secure MCP servers and gateways connecting AI agents to internal services.
Build Python integrations for AI-powered internal tooling: RAG pipelines, agent frameworks, prompt libraries, and internal AI assistants.
Deliver hands-on: you write the code, build the workflows, and deploy the tooling. This isn't an advisory role.
Build data privacy and security architecture for LLM usage in a regulated environment, including prompt classification, output controls, and audit trails aligned with FCA, CySEC, ASIC, and DORA.
Build observability across the full stack: token consumption, cost per team, latency, error rates, and policy violations across cloud platforms and direct API providers.
Build an AI adoption framework of standards, patterns, and onboarding materials that let teams across Technology use AI safely and consistently.
Run internal enablement through workshops, documentation, and direct support for teams moving from ad-hoc AI use to governed, repeatable processes.
Report AI platform status, risks, and roadmap to Technology leadership
Requirements:
8+ years in engineering, with at least 2 years building LLM-based systems in production, not prototypes or POCs.
Comfort operating as the first person in a function: you set your own priorities, unblock yourself, and deliver without a team around you.
Production-grade Python: tooling that others depend on, not scripts you hand off.
Deep, hands-on experience with the Anthropic and/or OpenAI APIs: function calling, tool use, streaming, RAG, prompt management, token optimisation, and model versioning.
Hands-on experience with agentic platforms, MCP servers, and MCP gateways, including designing flows between AI agents and internal services.
n8n: deploying, securely configuring, and maintaining multi-step automation workflows at organisation scale.
Solid AWS for AI workloads: Bedrock, SageMaker, Lambda, S3, IAM, and CloudWatch, deployed and operated in production.
Solid GCP for AI workloads: Vertex AI, Cloud Functions, Cloud Storage, IAM, and Cloud Monitoring.
Hands-on DevOps capability to deploy and run what you build.
Architectural thinking: end-to-end system design, clear trade-off documentation, and the ability to defend decisions to senior stakeholders.
Security engineering for what you build: secrets and credential management, key rotation, and least-privilege IAM across cloud and SaaS.
Data protection and auditability by design: classifying what data can reach which model and provider, controlling and logging prompts and outputs, and building audit trails that hold up to a regulator.
Fluency in the LLM threat surface, including prompt injection, data exfiltration through model outputs, insecure tool and agent use, and model supply-chain risk, with working knowledge of a recognised framework such as the OWASP LLM Top 10 or NIST AI RMF.
Nice to have:
Fintech, brokerage, or financial services background.
DORA or ISO 27001:2022 knowledge as it applies to AI system risk.
Familiarity with the EU AI Act and other AI regulatory requirements, as well as AI-specific risk and governance standards such as NIST AI RMF or ISO/IEC 42001.
LLM orchestration frameworks: LangChain, LlamaIndex, or similar.
Hands-on experience with LLM guardrail and DLP tooling: Bedrock Guardrails, Vertex AI safety filters, or prompt-firewall and PII-redaction tools.
Experience building internal developer platforms or AI centres of excellence.
AWS Solutions Architect Professional, Google Professional ML Engineer, or equivalent.
Grow with Capital.com and help shape how millions of people access the markets.
Location: Gibraltar Office
Workplace: Hybrid
About B2Spin
We are B2Spin, and we are dedicated to delivering the best Free-to-Play Social Casino and gaming experiences by creating captivating, engaging, and unique products that are accessible to everyone. We have built a team of talented professionals from all over the globe, who are working to continually improve the experiences of our players. We are not looking to just be part of the industry, but to revolutionize it.
The role
B2Spin is a fast-growing social casino and gaming company headquartered in Gibraltar, and we're looking for a commercially sharp Legal Counsel to help us scale. This is a broad, hands-on role at the heart of the business — advising across commercial, regulatory, corporate, and compliance matters as we expand into new global markets. If you thrive on variety, move quickly, and want your legal work to have genuine strategic impact, this is the role for you.
What you'll do
- Draft, negotiate, and close a wide range of commercial contracts — from vendor agreements to high-value partnerships — keeping the business moving without unnecessary friction.
- Serve as the go-to legal partner for internal teams, translating complex legal issues into clear, actionable guidance that enables confident decision-making.
- Lead legal risk management across the organisation, identifying exposure early and building the controls that protect us as we grow.
- Support global expansion by navigating jurisdiction-specific regulatory requirements, licensing frameworks, and cross-border compliance obligations.
- Oversee corporate governance including board support, statutory filings, and record-keeping, ensuring our foundations remain solid.
- Manage external counsel relationships effectively, keeping quality high and spend in check.
- Build legal capability across the company through training, policy development, and scalable templates that help every team work smarter.
What we're looking for
- Qualified solicitor (UK or equivalent) with 3–5+ years post-qualification experience, including meaningful in-house exposure.
- Background in tech, gaming, or a fast-paced digital business — you understand how these industries operate and what good legal support looks like inside them.
- Broad commercial law grounding across contracts, IP, data protection, regulatory compliance, and corporate matters.
- Proven ability to manage the full contract lifecycle while working directly with commercial and product teams.
- Comfortable operating across multiple jurisdictions and regulatory environments simultaneously.
- Strong drafting and negotiation skills paired with genuinely clear communication — you can hold your own in a boardroom and a Slack channel.
- A solutions-first mindset: you spot problems early, propose fixes quickly, and know when to escalate.
What we offer
- A meaningful seat at the table — shaping the legal and compliance framework of a global technology company from the ground up.
- Competitive compensation with performance incentives and ongoing professional development support.
- A collaborative, agile culture where your contributions are visible and your voice is heard.
- The chance to work on genuinely interesting legal challenges at the frontier of interactive entertainment.
Our values
At B2Spin, we care deeply about Passion — we love building great things and want people around us who feel the same. We run on Performance: we hold ourselves accountable, stay transparent with one another, and back progress over perfectionism every time.
Equal opportunities
We hire based on skills, drive, and ideas — nothing else. Your background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or educational path will never be a barrier to joining us. We also welcome candidates from non-traditional career journeys and value diverse perspectives that challenge conventional thinking. Diversity fuels our innovation, collaboration, and growth, and we're committed to creating an environment where everyone can contribute their best work and thrive.
Location: Bangalore, India
Workplace: hybrid
TechBiz Global is a international recruitment and talent acquisition consultancy connecting world-class companies with top-tier professionals globally. We are currently sourcing talent on behalf of an industry leader in cybersecurity distribution.
Our client is a next-generation cybersecurity value-added distributor providing end-to-end security solutions tailored to diverse enterprise requirements. Focusing on enabling secure digital transformation through advanced, scalable, and adaptable technologies, they collaborate closely with leading global vendors and regional partners to address evolving cyber threats.
Team members benefit from working in a dynamic environment with a strong emphasis on innovation, customer success, and competitive differentiation in the cybersecurity market.
We are seeking an experienced
Channel Account Manager
to be based on-site in Bengaluru. In this key role, you will manage and grow relationships with channel partners including distributors, resellers, and system integrators to drive revenue growth and market expansion for an industry-leading cybersecurity portfolio.
Key Responsibilities
Partner Ecosystem Management:
Identify, onboard, and build long-term relationships with strategic channel partners, resellers, and system integrators.
Business Planning & Strategy:
Develop and execute joint business and go-to-market (GTM) plans, set revenue targets, and conduct regular business reviews with key partners.
Sales & Pipeline Execution:
Track pipeline metrics, forecast revenue, negotiate deals, and manage sales reporting using modern CRM tools.
Cross-Functional Collaboration:
Coordinate seamlessly with internal sales, technical, and marketing teams to provide ongoing sales enablement and technical support to partners.
Enablement & Satisfaction:
Ensure partner teams are well-trained on product offerings and value propositions while maintaining high levels of partner satisfaction.
Market Intelligence:
Stay current on cybersecurity industry trends, emerging technologies, and competitor strategies to continuously strengthen the channel value proposition.
Channel Sales Expertise:
Proven track record in channel sales and partner management within a high-performing partner ecosystem.
Industry Background:
Relevant experience in Cybersecurity, IT Distribution, or Enterprise Technology solutions.
Account & Relationship Management:
Strong capability to drive revenue growth, negotiate complex deals, and maintain sustainable partner ties.
Analytical & Strategic Skills:
Proficient in business planning, basic financial analysis for forecasting, and managing pipeline metrics via CRM platforms.
Communication Skills:
Exceptional presentation, negotiation, and interpersonal skills across both technical and non-technical stakeholders.
Education:
Bachelor’s degree in Business, Marketing, Engineering, or a related field (MBA or equivalent business qualification is a plus).
Location Commitment:
Ability to work full-time on-site at the client’s Bengaluru office.
Location: Dakar, Senegal
Workplace: Hybrid
HEALTH CAN’T WAIT.
Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
In West Africa, people wait for symptoms to get worse, wait months for an appointment, and depend on a health system stuck in paper and manual processes. We exist to end that wait.
Founded in 2022 in Senegal, Tanel is the first digital health insurer in francophone West Africa, operating in Senegal and Côte d'Ivoire. With 30,000+ members, a network of 1,200+ health facilities and 400+ pharmacies, and revenue multiplied by 7 in 2025, Tanel has proven real product-market fit.
In 2026, Alan, Europe's prevention-first health insurer (€950M+ revenue, 1M+ members in France, Belgium, Spain and Canada), acquired Tanel to accelerate its expansion in Africa. Together, we are building the reference health insurer in francophone West Africa, aiming for $200M in revenue by 2030.
🚀 WHY JOIN NOW?
Care is our members' first point of contact, and today it runs on the energy of a small, committed team: about 5 people across Dakar and Abidjan, answering members, HR admins and providers on WhatsApp, phone, email and the app.
What got us here will not get us to the next stage:
- Scale: our member base is set to grow several times over in the next 3 years.
- Expansion: after Senegal and Côte d'Ivoire, we plan to open new countries in the coming years.
- Integration: we are moving Care Africa onto Alan's ways of working (KPIs, rituals, playbooks) and, in 2027, onto Alan's tools and platform.
- Performance: we need to structure our KPIs: what we measure, why, and how we act on it, from response times to member satisfaction.
This is a rare chance to shape a Care organization from the ground up, with the backing of a Care Ops team that has already done it in several countries (France, Belgium, Spain, Canada).
⭐ THE ROLE
As Care Ops for Alan Africa, you are the most senior Care person on the ground. You do not manage the team directly: our crew lead does. You own the transformation: how the team is organized, how it grows, how it performs, and how it converges with the rest of Alan. You are part of Alan's global Care Ops team, and you bring local reality into global decisions as much as you bring global practices to Africa.
Your missions include:
1/ Design and roll out the target operating model
- Turn Alan's Care model into a version that works for Senegal and Côte d'Ivoire: how agents split their time between members and improvement work, opening hours, weekends, service levels we commit to.
- Define the team structure for the next 3 years: roles, tiers, one team or one per country.
- Set up outsourcing where it makes sense, and manage the performance of our external partners.
- Build the hiring plan with the crew lead and take part in recruitment, including final-round validation.
2/ Lead the integration with Alan
- Bring Alan's KPIs, rituals and playbooks to the local team, and make sure they stick through training and follow-up.
- Help the crew lead grow the team and coach agents into Care Experts who own improvement projects.
3/ Own operational performance, quality and tools
- Structure our KPIs and reporting: what we measure, why, and how we review it every week, including member satisfaction on WhatsApp and phone.
- Diagnose root causes behind delays, backlogs and member pain points, and turn them into concrete actions.
- Make sure our tools (ticketing, WhatsApp, phone) are set up and fully operational, and lead the transition to Alan's stack with Product, so local needs are built in.
- Provide the inputs (volumes, hours, productivity) that feed our staffing model and budget, and challenge the outputs.
4/ Be the bridge between local and global
- Represent Care Africa in Alan's Care community: share what works, raise what doesn't, contribute to global projects.
- Contribute to Care's strategic plan, for Africa and at global level.
⭐ YOU WILL EXCEL IN THIS ROLE IF YOU
- Have 5+ years of experience in customer service or customer experience operations, including structuring, scaling or turning around a team.
- Have led change in teams or functions you did not manage, and know how to earn buy-in rather than impose a playbook.
- Are data-fluent: you set and track the right KPIs, read and challenge an analysis, and use numbers to make decisions. You do not need to build forecasting models.
- Are fluent in French and work comfortably in English, written and spoken.
- Know the West African context and adapt your approach to the people and the market you work with.
- Are structured, autonomous and at ease with ambiguity: much is still to be defined, and you will help define it.
- Care deeply about access to healthcare and want to have a real impact on members' lives.
Strong pluses: experience in health, insurance or assistance; managing outsourcing partners; leading a CRM or tooling migration; running WhatsApp or phone-heavy support; speaking Wolof.
🎁 WHAT WE OFFER
- Permanent contract, full time, based in our Dakar office, with regular trips to Abidjan.
- A central role in a fast-growing African healthtech, backed by Alan's global Care team.
- Comprehensive health insurance through Alan for you and your family.
- All the tools you need to do your best work.
- Learning and training opportunities: a flexible policy, budgets for books and conferences.
- For this role, we are hiring within the C to E level range https://alan.com/en/careers/a/salary-equity (pay scale to confirm).
🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES
If this role excites you but you don't tick every box, we would love to hear from you. Everyone, including people from underrepresented groups, should feel free to apply: either we succeed, or we learn.
ГибридmiddleMadrid
ГибридheadParis; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
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