Location: Poland
About the Opportunity
Dentons Europe is currently seeking a Information Security Engineer, specializing in Microsoft cloud technologies to play a key role in strengthening and evolving our security landscape.
In this role, you will design and implement security controls across cloud and hybrid environments, with a strong focus on Microsoft 365 and Microsoft Azure. You will operate at the intersection of architecture and execution shaping security decisions, guiding technical teams, and ensuring that systems, applications, and integrations meet the firm’s security, compliance, and reliability standards.
As a trusted advisor and technical authority, you will work closely with Information Security, IT, and business stakeholders across Europe, embedding security into the design and delivery of technology solutions while continuously improving the organization’s overall security posture.
This is an opportunity to make a visible, enterprise-wide impact in a complex, international environment.
You will primarily be accountable for
Design, implement, and maintain robust security and compliance controls across Microsoft 365, Microsoft Azure, and hybrid environments.
Act as a cybersecurity subject-matter expert for Europe and Country IT teams providing clear, practical guidance on secure design and implementation.
Assist in embedding security into application, infrastructure, identity, endpoint, and integration architectures (including APIs and data flows), ensuring alignment with secure development lifecycle practices and architectural standards.
Collaborate with architects, engineers, project teams, and business stakeholders to define security requirements as integral part of enterprise initiatives and technology solutions from the outset.
Work closely with SOC and CSIRT teams to support incident response activities, including investigation, containment, and remediation, and ensure lessons learned are reflected in improved controls and architecture.
Lead end-to-end vulnerability management activities, including vulnerability scanning, assessments, penetration testing coordination, and remediation tracking with system owners and technical teams.
Identify, assess, and mitigate security risks across cloud and enterprise environments, driving measurable improvements in the firm’s security posture.
Provide advanced troubleshooting and technical leadership for complex or high-impact security issues.
Develop and maintain security documentation, standards, reports, and control frameworks.
Requirements
Minimum 3 years of experience in cloud security or enterprise cybersecurity engineering
Advanced expertise in Microsoft Azure security, including
at least two of
:
Defender for Cloud
Microsoft Sentinel
Infrastructure / Network Security (IaaS)
Application and API security
Storage and database security
Advanced expertise in Microsoft 365 security, including
at least two of:
Microsoft Entra ID, identity and access management
Microsoft Purview, data protection and compliance
Microsoft 365 Defender suite
Intune / Endpoint Manager
Strong understanding of:
Security architecture principles, including Zero Trust, defense-in-depth and least privilege
Hybrid cloud environments and system integrations
Vulnerability management, including analyzing penetration testing and coordinating remediation of results
API security and modern integration technologies
Scripting and automation skills, e.g., PowerShell, Python or Bash
Strong interest in security architecture, with a desire to deepen exposure and grow toward architectural responsibilities
Professional experience
Proven experience designing and implementing secure solutions in Microsoft technologies-based enterprise environments
Experience working with large-scale or multi-country IT environments
Solid exposure to security operations, incident response and security tooling
Experience collaborating across infrastructure, development and business teams
Benefits
Private medical healthcare provided by Medicover
MultiSport card
Benefit Cafeteria system
Option to join a private insurance plan
An additional day off for your birthday
Tailored learning & development opportunities
Hybrid work model with a modern office in Warsaw city center
Location: UK, London
Workplace: OnSite
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
ABOUT THE ROLE
We are looking for a Senior Software Serviceability Engineer to own the software and AI dimension of serviceability for our humanoid robots. Product Services Engineering makes sure the robot is designed to be maintained — and that when it needs service, it can be diagnosed and repaired quickly, safely, and at low skill in the field. You will own that mission for everything software: diagnostics, firmware and bootloader serviceability, and the diagnostic content behind our remote-diagnostics (Digital Shadow) platform.
This is a deeply technical, hands-on role. You will validate the software and AI dimension of every service procedure before it reaches production, build the diagnostic tooling that lets our Remote Services and Repair Centre teams find faults fast, and act as part of the single engineering interface between Services and R&D.
WHAT YOU’LL DO:
- Own Design-for-Serviceability for software: ensure the robot’s software, firmware, and AI stack can be diagnosed, updated, and recovered in the field with minimal skill.
- Collaborate with R&D to build and validate diagnostic scripts, tooling, and self-test routines that localise faults as deep as possible in the BOM.
- Define and own the software diagnostic content in the Digital Shadow platform: remote diagnostics, fleet-pattern detection, and AR-guided execution.
- Validate the software and AI dimension of service, repair, calibration and OTA procedures before production release.
- Own firmware, bootloader, and calibration serviceability, including recovery paths for failed updates.
- Support New Services Introduction (NSI) for software, and act as the single point of entry from Services into R&D for software escalations.
WE’RE LOOKING FOR:
- Strong software engineering for robotics or embedded systems: ROS2, Bash, and Ubuntu/Linux, with bootloader/firmware workflows.
- Proficiency in Python (and ideally C++) for diagnostics, tooling, and automation.
- Hands-on experience diagnosing robots or complex electromechanical systems — you can tell whether a fault is software, firmware, calibration, or hardware.
- Working understanding of sensor and actuator stacks (2D/3D LiDAR, RGB cameras, motors/actuators) from a software and diagnostic perspective.
- A design-for-serviceability mindset — you think about the technician in the field, not just the happy path.
- Disciplined engineering practice and version control (Git).
NICE TO HAVE:
- Experience deploying AI/ML on robots and diagnosing model or behaviour issues in the field.
- Familiarity with remote-diagnostics or fleet-telemetry platforms.
- Experience authoring service documentation or work instructions consumed by non-engineers.
- Exposure to Design-for-Serviceability / DfMA on a hardware product line.
WHAT WE OFFER
- Competitive equity: stock options with meaningful upside as we scale.
- 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).
- Private healthcare, including virtual and in-person care.
- Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.
- Free daily breakfast, catered lunch, and snacks in-office.
- Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.
- Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.
Location: UK, London
Workplace: OnSite
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
ABOUT THE ROLE
We are looking for a Senior Electrical Serviceability Engineer to own the electrical and electronics dimension of serviceability for our humanoid robots. Product Services Engineering ensures the robot is designed to be maintained — modular, repairable, and serviceable at low skill in the field. You will own that mission for everything electrical: power distribution and batteries, wiring and harnesses, connectors, sensor and actuator drive electronics, and compute — including how faults are diagnosed, how systems are safely isolated, and how parts are replaced and reworked at the right BOM level.
This is a deeply technical, hands-on role. You will validate the electrical and electronics dimension of every service procedure before production, define the diagnostic points and safe-working practices that let our field and Repair Centre teams work quickly and safely, and act as part of the single engineering interface between Services and R&D.
WHAT YOU’LL DO:
- Own Design-for-Serviceability for electrical and electronics: drive accessibility, connectorisation, safe isolation, and low-skill field-executability into the product before design is locked.
- Define and validate electrical repair, rework, and replacement procedures at the correct BOM level — module/assembly for the field, deeper for the Repair Centre — across power distribution, batteries, harnesses, sensor and actuator electronics, and compute.
- Specify the diagnostic points, test equipment, and safe-isolation / lockout procedures needed to service the robot’s electrical systems safely and repeatably.
- Define the electrical diagnostic content in the Digital Shadow platform — localising power, sensing, and actuation faults as deep as possible in the BOM.
- Lead the electrical and electronics input to Service Failure Mode and Effects Analysis (S-FMEA) and feed serviceability requirements back into design.
- Support New Services Introduction (NSI) for electrical scope, and act as the single point of entry from Services into R&D for electrical escalations.
WE’RE LOOKING FOR:
- Electrical or electronics engineering background with hands-on experience diagnosing and repairing complex electromechanical products or robots.
- Strong grasp of power distribution, battery systems, wiring harnesses, connectors, sensors (LiDAR, cameras), and actuator drive electronics from a maintainability standpoint.
- Confident reading schematics and wiring diagrams, using electrical test equipment (multimeter, oscilloscope, and similar), and defining safe-isolation and lockout/tagout procedures.
- Design-for-Serviceability experience: connectorisation, diagnostic access, fault isolation, and modularity of electrical assemblies.
- A field-first, safety-first mindset — you design for the technician who has limited time, tools, and training, and for whom electrical safety is paramount.
- Comfort working across the full BOM hierarchy, from full-robot diagnosis to board- and component-level repair.
NICE TO HAVE:
- Experience with humanoid or legged robotics electrical systems.
- Familiarity with battery management systems (BMS), high-current power electronics, and functional-safety considerations.
- Experience with calibration-after-repair for sensors and actuators.
- Exposure to spare-parts / service-replaceable-unit (SRU) strategy and refurbishment loops.
- Experience introducing serviceability into a product moving from prototype to mass production.
WHAT WE OFFER
- Competitive equity: stock options with meaningful upside as we scale.
- 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).
- Private healthcare, including virtual and in-person care.
- Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.
- Free daily breakfast, catered lunch, and snacks in-office.
- Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.
- Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.
Location: UK, London
Workplace: OnSite
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
ABOUT THE ROLE
We are looking for a Staff Program Manager to own the Services Business Process Automation (BPA) function — the digital backbone of our Services organisation. BPA runs the Service Lifecycle Management (SLM) platform, the Business Intelligence and reporting layer, and the integration of our business applications with customer IT/OT ecosystems — all operating within the corporate IT governance framework.
This is a strategic, hands-on ownership role. You will define and own the BPA program and roadmap, lead cross-functional platform deployments end to end, and connect corporate digitalization strategy to on-the-ground Services execution. You will work closely with Services leadership, product and corporate IT, and external technology partners.
WHAT YOU’LL DO:
- Define, own, and continuously evolve the BPA roadmap: SLM platform strategy, BI architecture, process-automation priorities, and customer IT/OT integration.
- Translate corporate digitalization objectives and Services business priorities into a structured, time-phased program with clear milestones and resource plans.
- Lead cross-functional software deployments and platform integrations from requirement scouting to hypercare, applying Agile (Scrum/Kanban) and structured PMO practices.
- Own the program-governance framework — risks, dependencies, change control, escalation, and steering-committee reporting — and track schedule, budget, adoption, data quality, and SLA impact.
- Champion the Services Lean First KPI framework and ensure BI reporting reflects real operational progress across the whole Services organisation.
- Manage vendor relationships, program budgets, and build-vs-buy-vs-integrate decisions for new BPA tools and platforms.
- Act as the strategic interface between Services leadership, product leadership, and corporate IT — simplifying complex technical realities into clear business narratives for executives.
WE’RE LOOKING FOR:
- 8–12+ years in digital/IT program management, with a track record of leading large-scale CRM, SLM, or ERP deployments.
- Proven success managing complex cross-functional programs in mechatronics, industrial automation, robotics, field service, or advanced manufacturing.
- PMP, PRINCE2, or equivalent program-management certification; Agile (SAFe, Scrum Master, or Kanban) is a strong plus.
- Solid understanding of CRM and SLM platforms, BI architectures, and enterprise integration patterns.
- Experience holding full budget accountability for digitalization programs.
- Elite stakeholder communication — able to build consensus across diverse functional and executive stakeholders.
NICE TO HAVE:
- Exposure to humanoid robotics, cobots, or other advanced-technology industries.
- Familiarity with service benchmarks in relevant industries.
- Experience introducing BI as a shared intelligence layer across a multi-team organisation.
- PMO tooling proficiency (MS Project, Jira, Smartsheet, or equivalent).
WHAT WE OFFER
- Competitive equity: stock options with meaningful upside as we scale.
- 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).
- Private healthcare, including virtual and in-person care.
- Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.
- Free daily breakfast, catered lunch, and snacks in-office.
- Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.
- Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.
Location: Ciudad de México, Mexico
Workplace: on-site
We are the first interest-free and no-annual-fee credit card in Mexico, designed to simplify personal finances and give users complete control through a mobile app. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and access to modern financial products.
As we continue to scale, we are looking for a Vendor Operations Manager to own relationships and operational processes with our external partners and service providers.
We are looking for a Vendor Operations Manager to join the NOVACARD Risk Tech team.
In this role, you will be responsible for coordinating external service providers, maintaining operational relationships with partners, monitoring service quality and costs, supporting integrations, and ensuring the continuity of critical business processes.
You will work closely with Risk Tech, Product, Operations, Finance, Customer Support, Compliance, and external vendors to ensure that our external services operate reliably, efficiently, and cost-effectively.
Vendor & Partner Management
Own day-to-day communication with external vendors and service providers
Coordinate incident resolution and follow-up activities with partners
Track SLA compliance and service performance
Organize operational reviews and regular follow-up meetings
Escalate critical issues and drive resolution
Coordinate contract renewals and vendor-related operational activities
External Services Operations
Coordinate operational processes related to credit bureaus, KYC providers, fraud prevention services, identity verification solutions, banking data providers, and other external partners
Support onboarding of new vendors and services
Coordinate testing and validation activities for new integrations and changes
Maintain operational documentation and process runbooks
Ensure business continuity for vendor-dependent processes
Reporting & Regulatory Processes
Coordinate periodic reporting processes with external organizations and bureaus
Prepare, validate, and submit required files and reports
Monitor report quality and resolve discrepancies
Maintain documentation and supporting evidence required for audits and compliance requests
Cost & Billing Management
Monitor service usage and operational costs
Validate invoices and vendor charges
Reconcile billing discrepancies with providers
Support budgeting and forecasting activities related to external services
Incident Management
Coordinate investigation of incidents involving external providers
Collect logs, examples, and supporting evidence
Communicate with vendors during production incidents
Track corrective actions and post-incident follow-up activities
Drive resolution of recurring operational issues
Cross-functional Coordination
Work closely with Risk Tech, Product, Operations, Customer Support, Finance, Compliance, and Data teams
Coordinate implementation of process improvements and automation initiatives
Ensure alignment between business requirements and vendor capabilities
Requirements
Native or fluent Spanish
English B2+ (written and spoken)
3+ years of experience in fintech, banking, payments, lending, or technology companies
Experience managing external vendors, partners, or service providers
Strong stakeholder management and communication skills
Experience coordinating operational processes and production incidents
Advanced Excel or Google Sheets skills
Strong analytical and problem-solving mindset
Ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and process ownership
Nice to Have
Experience working with credit bureaus, KYC providers, fraud prevention solutions, identity verification platforms, or financial data providers
Experience in lending, credit cards, digital banking, or fintech products
Basic SQL knowledge
Experience working with APIs and technical integrations
Experience validating invoices and vendor billing
Familiarity with Jira, Confluence, Notion, or similar tools
What We Offer
Opportunity to work on a fast-growing fintech product in Mexico
High ownership and direct impact on critical business operations
International and collaborative environment
Competitive compensation package
Professional growth opportunities within Risk Tech and Operations
Exposure to leading fintech, KYC, fraud prevention, and credit bureau partners
Client Services Manager sets the standard for exceptional client experiences. This role blends hands-on leadership with operational excellence—driving performance, streamlining processes, and building a high-performing team. You’ll lead by example, inspire your team to exceed expectations, and continuously improve service delivery, all while fostering a collaborative, client-first culture.
Reporting line: Head of Client Services
Location: Remote
What you'll do:
— Lead, mentor and develop a team of client service associates - set clear expectations, give honest feedback, and run regular reviews that actually help people level up
— Own team workload, coverage and cross-functional collaboration so every client gets a fast, meaningful answer
— Build a culture of accountability, continuous improvement and client-first thinking. Set the standard by living it yourself
— Define & refine service standards, processes, and playbooks, making sure they’re followed in practice, not just on paper
— Play a key role in incident management, ensuring issues are brought to light swiftly
— Convert the queue to actionable insights, identifying trends and patterns to address
— Work closely with Service Design on system optimisation and client experience
Qualifications:
— 3+ years of experience in prime brokerage or similar financial markets exposure
— A proven track record of leading, coaching and developing people, managing performance and running a service team day to day
— Excellent communication and relationship management skills. You build trust quickly, with clients and colleagues alike
— Strong problem-solving skills & ability to coordinate multiple stakeholders towards a fast resolution
— High attention to detail and a strong control & risk mindset
What we offer:
— A competitive salary that reflects what you bring
— Fully remote - enjoy the freedom to work from anywhere
— Corporate Macbook
— Top-tier tech stack: Claude Code, in-house app building platform, Gemini Enterprise
— Innovative & inspiring culture, autonomous and informal work environment
— Extended benefits: choose from: Health insurance/extra annual leave/wellbeing program
— Ongoing education & training programs
— Opportunity to network and connect at Corporate Events
— Team off-sites and paid business trips when needed
— Global career opportunities
*Benefits/perks vary depending on the nature of your employment with the company and the country where you work
Location: Yerevan, Armenia; Dubai, United Arab Emirates
Company Description
Our client is a global organization operating within the financial services and trading industry, providing individuals with access to a wide range of financial markets, including equities, commodities, and foreign exchange.
With over two decades of experience, the company has built a strong international presence, serving a diverse customer base across multiple regions. It operates through a portfolio of established brands and continues to expand its global footprint.
The organization focuses on delivering user-friendly platforms, efficient services, and reliable support to help clients navigate financial markets. With offices across key international hubs, it offers a dynamic and multicultural working environment with opportunities for professional growth.
Job Description
Reporting to the Team Lead / Senior Customer Service, our client is seeking a proactive and customer-focused
Thai-speaking Customer Service Representative
to join the team.
The successful candidate will be responsible for delivering high-quality support to Thai-speaking clients, resolving inquiries efficiently, and contributing to a positive overall customer experience. You will work within a diverse, collaborative team environment and play a key role in supporting client satisfaction and retention.
Key Responsibilities
Respond to customer inquiries via phone, email, and live chat in Thai and English.
Provide accurate information regarding products, services, and policies.
Resolve customer issues in a timely and professional manner.
Maintain detailed and accurate records of customer interactions within CRM systems.
Collaborate with internal teams to ensure seamless issue resolution and customer satisfaction.
Identify and escalate priority or complex issues when necessary.
Handle back-office related queries and support requests.
Assist clients with basic technical troubleshooting where required.
Manage and resolve customer complaints effectively and professionally.
Meet defined performance targets, including response times, resolution rates, and customer satisfaction metrics.
Identify opportunities to enhance client experience and retention through value-added support and service.
Qualifications
Fluency in Thai and English (spoken and written) is essential.
Previous experience in customer service or a similar role is preferred; experience within financial services or trading environments is an advantage.
Strong communication and interpersonal skills.
Ability to work effectively under pressure in a fast-paced environment.
Strong multitasking and organizational abilities.
Familiarity with CRM systems and customer support tools is beneficial.
Problem-solving mindset with strong attention to detail.
Additional language skills are a plus.
Additional Information
Benefits & Perks
Our client offers a competitive benefits package, including:
Hybrid working policy
Discretionary performance-related bonus
Personalized flex benefits
Wellbeing initiatives and access to self-development tools
Medical insurance
Comprehensive leave package of 40 days inclusive of public holidays
Our client is an equal opportunities employer and encourages applications from suitably qualified candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.
Location: Prague, Czechia
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Task and Responsibilities:
Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
Meticulous documentation of end user issues in ITSM tool
Adherence to processes and knowledge documents
Ticket backlog management
Continuous service improvement activities – knowledge script creation, training document updates etc.
Close collaboration with Onsite IT technicians
Requirements
Language skills: fluent German and English, other languages are advantage
Advanced MS Office apps knowledge a plus
Strong problem solving/analytical abilities
Good communication skills
Attention to detail and ability to multi-task
Ability to work independently and effectively
Readiness to follow direction and best practices
Planning and organizing skills
Team player and supportive personality
Candidates have to declare Criminal record extract not older than three months
Benefits
Broad range of activities, tasks, and projects
Flexible working conditions
Minimum 5 weeks of vacation
Paid sick days
Meal vouchers
Vouchers (B-day voucher, wedding, and new born surprise)
Contributions to wellness programs (multisport card)
Fishing for Friends program – our referral program
Refreshments in the D-ploy office
Further development and professional advancement
Friendly and international working environment
Company-sponsored events
Competitive salary and various benefits
Is
IT
in your DNA?
Location: Berlin, Germany
Workplace: remote
ABOUT YOU
We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews.
Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms in the gaming industry. The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role.
If you’re passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities:
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com).
Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure.
During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates.
Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio.
Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis.
Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management.
Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents.
Qualifications:
Previous experience working at a gaming company is required — you understand the pace, player expectations, live operations dynamics, and the operational demands of the gaming industry.
6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems.
Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure.
Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism.
Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows.
Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring.
Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence.
Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams.
Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved.
Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required.
Nice to Have:
Experience with customer/partner-facing incident communications and status page management.
Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation.
JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions.
Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs.
Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences.
Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems.
ITIL certification (Foundation or higher) is a plus but not required.
Benefits
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off, Gym membership, monthly train ticket and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally.
Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.
By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially.
Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: Denmark; Germany; Poland; Praha, Prague, Czech Republic
Who we are
We are a global wealth-tech company powering the next generation of trading. We deliver cutting-edge centralised trading solutions and robust B2B financial infrastructure. Our proprietary trading platform offers clients seamless access to stocks, ETFs, bonds, futures, options, swaps, funds, and currency pairs- all within a single, multi-currency account.
We believe in the boundless flow of capital and information. Whilst developing EXANTE, we saw technology as a means to improve global connectivity of the financial services industry. Over the years, we have earned a reputation for providing superior service and for getting the results our clients and customers want.
Most importantly, people have come to know us for our technological insights and focus on privacy. Our inspiration stems from the talent and ambition of our clients. We are offering an ecosystem of financial products and services that would provide the most tailored assistance to traders.
Our culture
Everything at EXANTE starts with our people. We bring together almost 800 minds across 70 locations. We place trust in our team with real autonomy - the freedom to drive change across products, processes and everything in between. That trust fuels innovation, and the demands of the markets build resilience; we adapt, push forward, and we look after each other while we do it.
That freedom is matched by real investment in growth: we back our people with ongoing learning, hands-on development and the kind of stretch opportunities that turn good careers into great ones.
About the Role
Client Services Manager sets the standard for exceptional client experiences. This role blends hands-on leadership with operational excellence—driving performance, streamlining processes, and building a high-performing team. You’ll lead by example, inspire your team to exceed expectations, and continuously improve service delivery, all while fostering a collaborative, client-first culture.
Reporting line
: Head of Client Services
Location:
Remote
Responsibilities
Lead, mentor and develop a team of client service associates - set clear expectations, give honest feedback, and run regular reviews that actually help people level up
Own team workload, coverage and cross-functional collaboration so every client gets a fast, meaningful answer
Build a culture of accountability, continuous improvement and client-first thinking. Set the standard by living it yourself
Define & refine service standards, processes, and playbooks, making sure they’re followed in practice, not just on paper
Play a key role in incident management, ensuring issues are brought to light swiftly
Convert the queue to actionable insights, identifying trends and patterns to address
Work closely with Service Design on system optimisation and client experience
Qualifications
3+ years of experience in prime brokerage or similar financial markets exposure
A proven track record of leading, coaching and developing people, managing performance and running a service team day to day
Excellent communication and relationship management skills. You build trust quickly, with clients and colleagues alike
Strong problem-solving skills & ability to coordinate multiple stakeholders towards a fast resolution
High attention to detail and a strong control & risk mindset
What we offer*
A competitive salary that reflects what you bring
Fully remote - enjoy the freedom to work from anywhere
Corporate Macbook
Top-tier tech stack: Claude Code, in-house app building platform, Gemini Enterprise
Innovative & inspiring culture, autonomous and informal work environment
Extended benefits: choose from: Health insurance/extra annual leave/wellbeing program
Ongoing education & training programs
Opportunity to network and connect at Corporate Events
Team off-sites and paid business trips when needed
Global career opportunities
*Benefits/perks vary depending on the nature of your employment with the company and the country where you work
EXANTE is a global prime broker backed by proprietary technology and dedicated service. All regulated group companies and fully controlled affiliates and subsidiaries are committed to compliance with data protection laws, including the GDPR. We process personal data in line with the GDPR principles of fairness, purpose limitation, transparency, data minimisation, storage limitation and deletion, accuracy, confidentiality and integrity, and accountability. We rely on legitimate interests to assess and manage your application, after determining that our interests are not overridden by your rights and interests. You have the rights of access, rectification, data portability, erasure, restriction of processing, and objection to processing. To exercise your rights or contact our Data Protection Officer, please see our GDPR policy at https://exante.eu/gdpr/.
We retain recruitment data only for as long as necessary for the purposes described above, after which it will be securely deleted unless we are required to keep it longer to comply with law or you consent to a longer retention.
Where personal data is transferred outside the EEA, it will be protected to a standard at least equivalent to that sought by the GDPR. Personal data is safeguarded by technical and organisational measures that are reviewed and updated regularly. This website is not intended for individuals under 18 and we do not knowingly collect data relating to children.
Location: Warsaw, Poland; Prague, Czechia
Dentons Business Services EMEA
is the operational backbone of Dentons across Europe, the Middle East and Africa. As part of the world’s largest global law firm, our business services teams support legal professionals and business teams across multiple jurisdictions, helping them deliver high-quality service to clients.
At Dentons Business Services EMEA, we are committed to excellence in supporting legal professionals with cutting-edge solutions. Our dynamic and diverse team collaborates seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more. We pride ourselves on fostering a culture of continuous improvement and adaptability.
Role overview:
We are looking for a
Head of Accounting and Consolidation
to lead our accounting and consolidation function within the Europe finance team.
This role is responsible for overseeing group consolidation processes, ensuring accurate and timely financial reporting, maintaining compliance with the applicable accounting standards, and driving continuous improvement across accounting, reporting and consolidation activities.
The successful candidate will manage and develop the consolidation and accounting team, work closely with local finance managers across Europe, cooperate with external auditors, and support senior finance leadership with high-quality financial information and analysis.
This is a visible role within a complex, multinational environment and offers the opportunity to influence finance processes, reporting quality and ways of working across the Region.
Key Responsibilities:
Accounting and consolidation leadership
• Lead, manage and develop the accounting and consolidation team
• Oversee the group consolidation process and preparation of consolidated financial statements within agreed deadlines
• Supervise the submission of consolidation and reporting packages from group entities
• Ensure the accuracy, completeness and consistency of financial data across reporting entities
• Review and control reporting delivered by various offices and entities
• Manage intercompany reconciliations and consolidation adjustments, as required
• Support the preparation of statutory and management reporting
Compliance and financial reporting
• Ensure compliance with the accounting standards adopted by the group, currently UK GAAP
• Maintain and update consolidation guidelines, reporting instructions and accounting policies
• Monitor changes in relevant accounting standards and assess their impact on reporting processes
• Act as a key contact for external auditors and support the audit process
• Ensure timely resolution of audit queries and findings
• Support internal controls and governance across accounting and consolidation processes
Stakeholder management
• Cooperate closely with local finance managers across Europe
• Provide guidance and support to finance teams on reporting tools, consolidation requirements, guidelines and annual reporting changes
• Communicate effectively with senior finance leadership, auditors and other stakeholders
• Coordinate with regional and global finance teams in a matrix environment
Process improvement and systems
• Identify and implement improvements in consolidation, accounting and reporting processes
• Drive standardisation, efficiency and automation within the finance function
• Support the optimisation of financial systems and reporting tools
• Use technical accounting knowledge to improve the quality and reliability of financial reporting
• Contribute to team knowledge-sharing and development
Requirements
• University degree in Finance, Accounting, Economics or a related field
• Minimum 8–10 years of relevant experience in accounting, audit, financial reporting or consolidation
• Previous experience in a Big Four firm or similar professional services environment is strongly preferred
• Proven experience with group consolidation processes and consolidated financial statements
• Experience working with external financial auditors
• Experience managing or supervising a finance, accounting or consolidation team
• Professional accounting qualification, such as ACCA, CIMA, CPA, CA or equivalent, is preferred
• Experience in a multinational, matrix or complex organisational environment
• Strong knowledge of consolidation principles and financial reporting standards
• Knowledge of UK GAAP is preferred; knowledge of IFRS or other local GAAP is an advantage
• Advanced Excel skills
• Proficiency in MS Office tools
• Experience with consolidation tools; experience with Wolters Kluwer Tagetik consolidation module is an advantage
• Experience with ERP systems and financial reporting tools is an advantage
• Strong leadership and people management skills
• Fluent written and spoken English; another European language is an advantage
Benefits
• A leadership role in a complex, global professional services environment
• Opportunity to shape and improve accounting, consolidation and reporting processes across Europe
• Close cooperation with finance leaders and local finance teams across multiple jurisdictions
• Collaborative and global working environment
• Opportunity to work with modern finance systems and reporting tools
• Professional development in one of the world’s largest global law firms
• Competitive compensation and benefits package
About Dentons
Dentons is the world’s largest global law firm, delivering quality and value to clients around the world. Dentons is a polycentric firm with offices in more than 80 countries and more than 160 locations. The Firm is committed to collaboration, inclusion and innovation, supported by strong business services teams that help our lawyers and clients succeed.
Location: Romania; Bosnia and Herzegovina; Serbia; North Macedonia; Bulgaria; Slovenia
About Huzzle
At Huzzle, we connect exceptional talents with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team.
Job Summary
We are seeking a high-caliber Customer Service Manager to lead our remote support team toward excellence. In this role, you will be the bridge between our customers and our brand, ensuring every interaction reflects our commitment to quality. We need a leader who thrives in fast-paced environments, possesses unwavering empathy, and has the strategic mindset to turn complex challenges into long-term customer loyalty. If you are passionate about building world-class support cultures and mentoring high-performing teams, we want to hear from you.
Key Responsibilities
Oversee and mentor a fully remote team of customer service representatives to ensure peak performance and professional growth.
Act as the final point of escalation for complex customer issues, utilizing expert conflict management skills to reach positive resolutions.
Establish and monitor key performance indicators (KPIs) such as response times, CSAT scores, and first-contact resolution rates.
Refine and implement standardized support workflows to enhance efficiency and maintain brand voice.
Collaborate with cross-functional departments to provide customer insights that drive product and service improvements.
Conduct regular performance reviews and quality assurance audits to maintain high standards of service.
Requirements
Proven experience as a Customer Service Manager or in a senior leadership role within a support environment.
Exceptional conflict management and de-escalation skills with a track record of handling high-pressure situations with grace.
Strong leadership capabilities with the ability to inspire, motivate, and manage a remote workforce.
Excellent verbal and written communication skills.
Proficiency in modern CRM software and helpdesk tools (e.g., Zendesk, Salesforce, or Intercom).
Analytical mindset with the ability to interpret data and translate it into actionable strategies.
Nice-to-Haves
Experience working within a high-growth startup or a SaaS environment.
Familiarity with remote team management tools such as Slack, Notion, and Zoom.
Previous experience in training and curriculum development for support teams.
Benefits
💰 Competitive salary based on experience
🌎 Fully remote role with a flexible work environment
🚀 Work with a growing logistics company in a high-demand industry
📈 Long-term career growth with operational and customer success exposure
🎯 Hands-on role with real impact on day-to-day business operations
Location: Colombia; Mexico; Brazil; Argentina; Honduras; Costa Rica
About Huzzle
At Huzzle, we connect exceptional talents with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team.
Job Summary
We are looking for a dedicated Customer Service Manager to support operations and elevate the customer experience. In this role, you will be the driving force behind a culture of excellence, ensuring that every interaction reflects our commitment to high-quality service. This is a pivotal position for a strategic thinker who is passionate about mentoring talent, optimizing workflows, and turning customer feedback into actionable growth strategies for the team.
Key Responsibilities
Oversee the daily operations of the customer support team to ensure timely and accurate resolutions.
Mentor, coach, and develop team members through regular performance reviews and feedback sessions.
Establish and monitor key performance indicators (KPIs) such as CSAT, response times, and resolution rates.
Identify bottlenecks in the customer journey and implement process improvements to increase efficiency.
Act as an escalation point for complex technical issues or high-priority customer concerns.
Collaborate with cross-functional departments to advocate for the customer and influence product improvements.
Manage the recruitment and onboarding of new support staff as the team scales.
Requirements
3+ years of experience in a Customer Service Management or Leadership role.
Proven track record of managing remote or distributed teams.
Exceptional communication skills with the ability to convey empathy and clarity.
Strong analytical skills with experience using data to drive decision-making.
Proficiency with modern help desk software (e.g., Zendesk, Salesforce, or Intercom).
Demonstrated ability to remain calm and decisive in high-pressure situations.
Experience in a fast-growing startup or SaaS environment.
Deep understanding of customer retention strategies and churn reduction.
Benefits
💰 Competitive salary based on experience
🌎 Fully remote role with a flexible work environment
🚀 Work with a growing logistics company in a high-demand industry
📈 Long-term career growth with operational and customer success exposure
🎯 Hands-on role with real impact on day-to-day business operations
УдалённоColombia; Mexico; Brazil; Argentina; Honduras; Costa Rica
Location: South Africa; Pakistan; Philippines
About Huzzle
At Huzzle, we connect exceptional talents with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team.
Job Summary
We are seeking an experienced and customer-focused Customer Service Manager to lead and optimize support operations for a growing international business. This role is designed for a professional who is passionate about delivering exceptional customer experiences, refining support workflows, and mentoring high-performing teams. As the bridge between the team and the customer, you will ensure that every interaction reflects our commitment to excellence while driving the operational strategies that make long-term success possible in a global, remote environment.
Key Responsibilities
Lead, coach, and develop customer service representatives to achieve individual and collective performance goals.
Manage daily customer support operations across email, chat, phone, and ticketing systems.
Monitor and report on key performance indicators (KPIs), including response times, CSAT scores, and service quality.
Develop and implement customer service policies, standard operating procedures, and best practices.
Handle escalated customer concerns directly to ensure professional and timely resolution.
Collaborate with sales, operations, and product teams to voice customer feedback and drive product improvements.
Analyze customer data and trends to identify opportunities for process optimization.
Conduct regular performance reviews, training sessions, and ongoing coaching initiatives.
Ensure service standards and company policies are consistently maintained across the department.
Requirements
3+ years of experience in customer service, customer support, or customer success roles.
Proven leadership or team management experience.
Excellent verbal and written English communication skills.
Proficiency with CRM and customer support platforms (e.g., Zendesk, HubSpot, Salesforce, or Freshdesk).
Strong problem-solving and conflict-resolution abilities.
Ability to manage multiple priorities in a fast-paced, remote environment.
Strong analytical skills with the ability to translate data into actionable insights.
A reliable high-speed internet connection and a professional remote work setup.
Nice-to-Haves
Experience working with international customers and diverse time zones.
Familiarity with help center documentation and knowledge base management.
Experience in a high-growth startup or scaling tech environment.
Benefits
💰 Competitive salary based on experience
🌎 Fully remote role with a flexible work environment
🚀 Work with a growing logistics company in a high-demand industry
📈 Long-term career growth with operational and customer success exposure
🎯 Hands-on role with real impact on day-to-day business operations
Location: Kundl, Austria
D-ploy is a leading
IT
and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an
IT
and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the
IT
community, we optimize our customer‘s
IT
productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where
IT
counts, join us!
Responsibilities
Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment
Local hands-and-feet support for global IT teams
Troubleshooting automation and production systems (PLC, SCADA, OT networks)
Support for software upgrades, patching, and backups in lab/OT environments
Incident, problem, and change management (ITIL-based)
Compliance with CSV, GxP, and data integrity procedures
Participation in disaster recovery and business continuity planning
Requirements
Bachelor's in IT, Engineering, or related field
5+ years of IT/OT support experience in regulated environments
Experience with industrial IT systems, SCADA/PLC, and lab software
Networking knowledge (VLAN, Firewall, Routing)
ITIL process knowledge; ServiceNow/Remedy ticketing
Database Troubleshooting Experience MSSQL
Available for onsite support and 24/7 on-call rotation
Fluency in German and English (both written and spoken) is essential.
Candidate must declare Criminal Record no older than 3 months.
Benefits
Broad range of activities, tasks, and projects
Flexible working conditions
Vouchers (B-day voucher, wedding, and new born surprise)
Fishing for Friends program – our referral program
Refreshments in the D-ploy office
Further development and professional advancement
Friendly and international working environment
Company-sponsored events
Is
IT
in your DNA?
Location: Ghent, Belgium
D-ploy is a dynamic IT and Engineering Solutions company operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We are committed to delivering reliable and efficient services to our clients through strong partnerships and a people-focused culture.
We are currently looking for a
Senior PMO – Hosting & Cloud Services
to join our team in
Ghent
and support a range of cloud, infrastructure, governance, security, compliance, and operational improvement initiatives for one of our international clients.
This role is ideal for someone who is structured, proactive, and comfortable working in a complex international environment. You will work closely with stakeholders, vendors, technical teams, and business functions to provide coordination, visibility, and follow-up across multiple initiatives.
You will help ensure that priorities are clear, actions are tracked, risks and dependencies are visible, and stakeholders have the information they need to make decisions and maintain progress.
This is a hands-on project management role where priorities may evolve based on business needs. The right person will bring ownership, curiosity, practical judgement, and a collaborative mindset.
If you enjoy bringing clarity to complex environments, coordinating across different teams, and supporting delivery in a structured but pragmatic way, this role is for you.
What you’ll do:
Coordinate project activities across internal stakeholders, vendors, technical teams, and third parties.
Support initiatives related to hosting, cloud services, infrastructure, governance, security, compliance, remediation, and operational improvement.
Maintain visibility of milestones, timelines, dependencies, risks, issues, decisions, and actions.
Prepare and maintain project plans, RAID logs, action trackers, status reports, dashboards, and management updates.
Support governance meetings, project forums, workshops, and steering committee preparation.
Follow up on agreed actions and help maintain delivery momentum across multiple workstreams.
Coordinate vendor communication, escalation tracking, and stakeholder updates.
Identify gaps, unclear ownership, missed dependencies, or delivery risks, and support resolution with the relevant stakeholders.
Work closely with project managers, technical leads, service owners, vendors, and business stakeholders to ensure alignment.
Help improve practical project coordination routines, templates, reporting, and ways of working.
Provide cross-project visibility and support stakeholders in understanding priorities, risks, and dependencies.
Support documentation related to project execution, decision-making, governance, or operational readiness.
Take on additional project management, coordination, reporting, or operational support activities as required.
Work in a collaborative, transparent, and outcome-oriented way, with a practical focus on helping the wider team succeed.
Requirements
Proven experience in project management, project coordination, PMO, or programme support within IT, cloud, infrastructure, security, managed services, or a similar technical environment.
Experience supporting multiple parallel initiatives with changing priorities.
Good understanding of project governance, planning, RAID management, status reporting, stakeholder communication, and escalation tracking.
Experience working with vendors, internal technical teams, business stakeholders, and third parties.
Ability to bring structure and clarity in complex or fast-moving environments.
Strong follow-up skills and confidence tracking actions, risks, dependencies, and decisions.
Comfortable supporting initiatives where ownership is shared across different teams, vendors, or project managers.
Practical, hands-on mindset with the ability to work independently and proactively.
Strong communication, coordination, and stakeholder management skills.
Ability to prepare clear project updates, management summaries, meeting materials, and documentation.
Experience with cloud, hosting, infrastructure, cybersecurity, compliance, remediation, or operational improvement initiatives is an advantage.
Experience in a regulated, quality-focused, or life sciences environment is an advantage.
Fluent English, both written and spoken, is required; Dutch language skills are considered a strong advantage.
Readiness to work 100% on-site in Ghent.
Valid criminal record extract, not older than three months, required.
Benefits
Broad range of tasks and responsibilities
Friendly and international working environment
Professional development opportunities
Referral program (“Fishing for Friends”)
Company-sponsored events
Is IT in your DNA?
United States - Remote
ОфисseniorUK, London
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