Location: Kyiv, Ukraine; Global
Workplace: Remote
[https://app.ashbyhq.com/api/images/user-content/eaa93aea-4a8e-480b-ac45-957f53a8b99b/230615d5-1e71-4618-8216-a6082a6261ae/Holy%20earth.png]
HOLYWATER TECH https://holywater.tech/ — це технологічна компанія, яка створює розважальні продукти на перетині людської творчості та штучного інтелекту. Вони є прикладами ШІ-нативних платформ, що переосмислюють способи сторітелінгу та дають змогу будь-кому стати творцем. Екосистема продуктів HOLYWATER TECH включає:
→ My Drama https://apps.apple.com/us/app/my-drama-watch-shorts-movies/id6498713494 — стримінгову платформу вертикальних серіалів, №1 серед європейських та американських компаній у ніші
→ My Passion https://apps.apple.com/us/app/my-passion-romance-books/id1568149521 — цифрову бібліотеку книг №1 у понад 10 країнах світу
→ My Muse https://apps.apple.com/ua/app/my-muse-audiobooks-stories/id6738098034 — платформу ШІ-генерованих серіалів, що відкриває нову еру сторітелінгу
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HOLYWATER TECH СЬОГОДНІ — ЦЕ:
- понад 100+ млн завантажень застосунків
- стратегічне партнерство з FOX Entertainment
- х2 рази — щорічне зростання компанії за 2024-2025 роки
- 30+ міжнародних нагород, зокрема Muse Creative, W3, Telly, Runway AI Film Festival, Lovie
- понад 100 млн годин переглянутого та прочитаного користувачами контенту
- провідні позиції у своїх нішах на ринках США та Європи
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Ми шукаємо Content Operations Manager, який забезпечить безперебійну роботу контентної команди: від стану баз даних і релізів до процесів, звітності та автоматизацій. Це роль на стику контенту, процесів і інструментів — для людини, яка любить порядок у даних, бачить болтнеки і закриває їх системно, а не вручну.
ТВОЯ МІСІЯ:
- Підтримувати актуальність, цілісність і коректність даних; оптимізувати структуру баз і процеси роботи з ними.
- Підтримувати суміжні команди з питань контенту, вирішувати операційні запити, координувати команди та усувати блокери.
- Координувати підготовку й публікацію контенту, контролювати готовність матеріалів, дедлайни та коректність релізів.
- Планувати, пріоритизувати й відстежувати задачі контентної команди, контролювати дедлайни та залежності — без прямого управління людьми.
- Збирати, систематизувати й аналізувати дані, готувати регулярні та ситуативні звіти, забезпечувати прозорість ключових операційних показників.
- Створювати й актуалізувати інструкції, чеклісти та стандарти роботи, систематизувати операційні знання.
- Виявляти ботлнеки, скорочувати ручні операції, вдосконалювати внутрішні інструменти та впроваджувати автоматизації.
- Швидко перебудовувати воркфлоу під зміну пріоритетів, запуск нових ініціатив і розвиток продукту.
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ДЛЯ ЦЬОГО ЗНАДОБЛЯТЬСЯ ТАКІ НАВИЧКИ ТА ДОСВІД:
- від 2+ років досвіду на позиції Content Operations Manager/Project Manager/Operations Manager
- Впевнено працюєш з Notion, Airtable, Coda, Rowy або аналогами; розумієш реляційну структуру, зв’язки між таблицями, типи даних і принципи організації інформації.
- Маєш досвід побудови workflows з нуля, аудиту наявних процесів, пошуку ботлнеків, стандартизації та впровадження змін.
- Практично працюєш з no-code/low-code інструментами, інтеграціями, API та AI-інструментами для автоматизації рутини.
- Вмієш планувати, пріоритизувати й координувати задачі, керувати дедлайнами, залежностями та міжфункціональними процесами; володієш Notion, Jira, Asana або аналогами.
- Впевнено володієш Google Sheets/Excel (формули, зведені таблиці, обробка даних), маєш досвід побудови операційної звітності та відстеження KPI.
- Створюєш і підтримуєш SOP, інструкції та чеклісти для складних операційних процесів.
БУДЕ ПЕРЕВАГОЮ:
- Базове знання SQL, JavaScript/Google Apps Script, досвід з REST API та Firebase для складніших інтеграцій і автоматизацій.
- Досвід з CMS, розуміння контентних пайплайнів, управління метаданими, локалізаціями та публікацією цифрового чи відеоконтенту.
- Досвід створення кастомних адмінпанелей, операційних дашбордів і внутрішніх систем на low-code/no-code платформах.
ТОБІ ПІДІЙДЕ ЦЯ РОЛЬ, ЯКЩО ТИ:
- Мислиш системно: бачиш процес цілком і помічаєш, де він ламається.
- Автоматизуєш рутину замість того, щоб робити її вручну.
- Спокійно працюєш у швидкій динаміці й легко перебудовуєшся під нові пріоритети.
- Впливаєш на результат через координацію та домовленості.
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ЩО ОТРИМАЄШ ВІД НАС:
- Швидке професійне зростання. Ми будуємо середовище, де розвиток — норма: лекції, бібліотеки, хакатони, школи. Компенсуємо профільне навчання й вивчення будь-якої мови, зокрема української.
- Формат роботи на твій вибір. Можеш працювати вдома, в офісі на київському Подолі чи у Львові (генератори, укриття, обіди, снеки — all inclusive), або ж за кордоном — маємо кілька офісів і там.
- Техніку та сервіси. Все, що треба для роботи.
- Відпочинок. 20 днів відпустки + на офіційні свята та безлімітні лікарняні.
- Турботу про тіло та менталку. Компенсуємо спорт, медстрахування в Україні (після випробувального), послуги корпоративного лікаря і підтримку ментального здоров’я&
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ЧОМУ З НАМИ КЛАСНО?
- Реальний вплив. Твої рішення впливають на 100+ млн користувачів — їхній досвід, емоції та час, який вони проводять у продукті.
- Жива культура. Ми створюємо середовище, де можна експериментувати й пробувати щось нове. Середня оцінка відповіді на питання «Наскільки тобі подобається працювати в HOLYWATER?» за результатами eNPS — 9,23/10.
- Автономність. Ми довіряємо рішенням команди: мінімум мікроменеджменту, максимум простору для ініціативи й впливу.
- Сильні люди поруч. Ми постійно челенджимо статус-кво та досягаємо нових вершин. Думати інакше й прагнути більшого — тут це підтримають.
Можливо, це — твій шанс стати нашим наступним big name?
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ХОЧЕШ БІЛЬШЕ ПРО HOLYWATER TECH? ЧЕКНИ ЦЕ:
Як працює HOLYWATER TECH — на Vector Media https://vctr.media/ua/vid-banochki-svyatoyi-vodi-zi-lvova-do-ugodi-z-fox-entertainment-yak-praczyuye-holywater-startap-yakij-buduye-netflix-dlya-vertikalnogo-video-318305/
Інтерв’ю со-CEO Богдана Несвіта https://www.linkedin.com/in/bogdannesvit/ про партнерство FOX Entertainment для Forbes https://forbes.ua/innovations/maemo-60-mln-koristuvachiv-i-rostemo-duzhe-shvidko-ukrainska-holywater-znimatime-vertikalni-seriali-z-amerikanskoyu-fox-yak-vona-zaluchila-takogo-partnera-intervyu-25102025-33594
Як ми створюємо вертикальні серіали — у подкасті на DOU https://youtu.be/E5nKjr605vs?si=eHKKN6MhQrbEzi8k
Про вертикальні серіали, які змінюють індустрію — у Детектор медіа https://detector.media/mediumy/article/248303/2026-03-13-vid-tiktok-do-gollivudu-prodyuserka-holywater-tech-pro-vertykalni-serialy-yaki-zminyuyut-industriyu/
Наші Instagram https://www.instagram.com/holywater.tech/ та LinkedIn https://www.linkedin.com/company/holywater/?viewAsMember=true — щоб бути в курсі всього, що в нас відбувається
Хочеш творити історію разом із нами в HOLYWATER TECH?
Відгукнися на вакансію!
Location: United States; New York; Los Angeles; Boston; San Francisco; Washington, D.C.
Workplace: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the role
We’re looking for someone to join our team in Revenue Strategy & Operations and play a key role in scaling our go-to-market operations. This role is at the intersection of technical problem-solving and operational excellence, focusing on building and maintaining tools, automations, and dashboards that empower our sales, data, and product teams to execute with precision.
As part of the Revenue Operations team, you'll collaborate across functions to design and implement systems that streamline sales processes, enhance decision-making, and drive growth. The GTM Strategy and Operations team operates as strategic advisors to key cross-functional partners, podded by functional area (pre- vs. post-sale) to drive revenue acceleration, insights, and business growth. This is an exciting opportunity to bring technical and analytical expertise to a fast-paced, impactful environment.
Each Revenue Strategy & Operations team member serves as a dedicated partner to a specific go-to-market function, whether that's SDRs, AEs, Partnerships, or Account Management.
In this role, you will be responsible for:
- E2E Process Management - Build and maintain strategic automations and standardized processes that support cross-functional teams and promote consistency and adoption.
- Cross-Functional Collaboration - Collaborate with cross-functional teams to drive initiatives that enhance revenue generation and operational effectiveness.
- Leadership Partnership - Serve as a trusted partner to leadership, providing strategic insights, actionable recommendations, and performance reporting.
- Experimentation - Develop and test new ideas, workflows, and sources that improve critical levers within each functional area.
- Data-Driven Strategy - Oversee analytics and performance analyses across their associated functions. Identify areas of opportunity and acceleration; build dashboards and insights that inform experimentation and guide lever improvement.
- Reporting & Analytics - Lead the design and management of dashboards, reports, and key performance indicators (KPIs) to measure and enhance team performance.
Who you are
We're looking for exceptional individuals who combine technical excellence with ethical awareness, who are excited by hard problems and motivated by human impact. You’ll strive with us if you:
- Are passionate about audio AI driven by a desire to make content universally accessible and breaking the frontiers of new tech.
- Are a highly motivated and driven individual with a strong work ethic. Our team is aware of this critical moment of audio AI evolution and is committed to going the extra mile to lead.
- Are analytical, efficient, and strive on solving complex challenges with a first principles mindset.
- Consistently strive for excellence, delivering high-quality work quickly and exceeding expectations.
- Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside.
What you bring
- 4+ years of Revenue Operations at high-growth technology companies
- Proven track record of developing and implementing end-to-end solutions, from data collection and analysis to execution.
- Can break complex problems into smaller, actionable solution steps
- Strong analytical skills, with proven expertise in SQL and data visualization using BI tools (e.g. Sigma)
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- Highly adaptable, with a proactive approach to problem-solving and process improvement.
- Strong coachability and willingness to learn and adapt to new challenges.
What we offer
- High-velocity innovation: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- A truly global team: Collaboration with teammates across 30+ countries, a global customer footprint and office hubs in New York, London and Warsaw. Annual company offsite for the whole team to get together (the last one in Croatia!)
- Remote first: We prioritize your talent, not your location, with structured asynchronous workflows for maximum impact and minimal meetings.
- Continuous growth: Collaborate with AI leaders, shape your path, and contribute where you excel most.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: London
Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.
Join our Global Operations team as part of the Futures & Options group in London, in a senior role providing critical support to the trading desks. This position carries significant responsibility, with regular interaction with clearing brokers, exchanges, fund administrators, and other external counterparties, as well as oversight of key operational processes across the trade lifecycle.
Your future role at QRT:
Managing end-to-end post-trade workflows for Futures & Options across exchanges
Performing trade booking, allocations, and give-ups
Monitoring and resolving unmatched trades, block allocations, and give-up mismatches across multiple executing and clearing brokers
Handling lifecycle events including expiries, exercises, assignments and corporate actions
Reconciling positions and transactions versus clearing brokers, fund administrators, and internal systems; resolving breaks promptly
Liaising with trading desks, Treasury, Risk, Compliance, and COO teams to address trade queries, funding requirements, business development and margin calls
Partnering with brokers, exchanges, and vendors to improve workflows and reduce manual intervention
Supporting process improvements and automation initiatives to enhance listed derivatives operations
Your present skillset:
5+ years’ experience in Futures & Options Operations / Listed Derivatives trade support, from either the buy side or sell side
Strong knowledge of F&O trade lifecycle, including trade capture, clearing, allocations, give-ups, matching, settlement, expiries, exercises, and assignments
Hands-on reconciliation experience across positions, cash, fees, and margin, with a strong understanding of clearing and settlement processes
Exposure to corporate actions and lifecycle events impacting listed derivatives
Driven and self-motivated to problem solve, streamline workflows, and contribute to automation initiatives
QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.
Location: Paris
Workplace: OnSite
Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)?
Are you looking for a work environment that values trust, proactivity, and autonomy?
Then Pennylane is the right place for you !
Our vision
We aim to become the most beloved financial Operating System of French SMEs and Accounting Firms (and soon, European ones).
We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business.
About us
Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!)
In 6 years of existence, we’ve managed to :
💻 Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants
💰 Raise a total of €400 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more...
👨👩👧👦 Grow from 7 cofounders to 1200 happy Pennylaners : we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor https://www.glassdoor.fr/Avis/Pennylane-France-Avis-E4171708.htm.
🌍 Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe
🤝 Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings https://www.google.com/search?q=pennylane&ei=O9pOYvm0Co-blwSmhKmIAw&ved=0ahUKEwi5vsWL-4H3AhWPzYUKHSZCCjEQ4dUDCA4&uact=5&oq=pennylane&gs_lcp=Cgdnd3Mtd2l6EAMyDQgAEIAEELEDEIMBEAoyCwguEIAEEMcBEK8BMgcIABCABBAKMgcIABCABBAKMgUIABCABDIFCAAQgAQyBQgAEIAEMgcIABCABBAKMgcIABCABBAKMgcIABCABBAKOgcIABBHELADOgkIABCwAxAKEEM6CgguEMcBEK8BEAo6BggAEBYQHjoICAAQFhAKEB46DQguEIAEEMcBEK8BEApKBAhBGABKBAhGGABQ7QFY6wVgugdoAXABeACAAUiIAbMCkgEBNZgBAKABAcgBCcABAQ&sclient=gws-wiz
🚀 Already more than 1,250,000 small and medium-sized enterprises (SMEs) and over 6000 accounting firms use Pennylane in France!
Why this role matters at Pennylane
Within our “track-based” organization, the Core Accounting team sits at the heart of our product value proposition: reliability, efficiency, and automation of day-to-day accounting operations. Working directly with the Head of Product for the track, the Senior Strategy & Operations role brings the structure, cadence, and operational standards needed to turn priorities into clear, measurable, and scalable execution within a context of growing complexity (multiple stakeholders, fast trade-offs, monetization topics).
Your responsibilities
Strategic planning and execution
- Partner with the product leadership to define, prioritize, and implement operational roadmaps aligned with business objectives
- Design and establish scalable operational frameworks that support our growth
Data-driven decision making
- Lead comprehensive analyses to identify market opportunities, operational inefficiencies, and growth levers
- Develop actionable insights and recommendations based on quantitative and qualitative research
Project leadership
- Spearhead strategic initiatives and pilot programs from ideation through implementation and measurement
- Identify and manage complex, cross-functional projects with multiple stakeholders and competing priorities
Cross-functional orchestration
- Serve as the operational nexus between the track and horizontal teams including care, sales, and the other product teams.
- Facilitate effective collaboration and alignment across organizational boundaries
Performance management
- Own the OKR process for the track, ensuring clarity of objectives and accountability for results
- Design and implement robust tracking mechanisms to monitor performance against key metrics
- Proactively identify performance gaps and develop action plans to address them
Who we’re looking for
Experience
- 5+ years of experience in Strategy & Operations or a related field, with a strong record of scaling business operations in dynamic environments
- Proven track record of translating strategic initiatives into executable operational plans and projects, delivering measurable business impact
- Proficiency in SQL (or willingness to learn) and modern data analysis tools to drive decision-making independently
Core competencies
- Strategic vision: ability to connect business objectives with operational requirements while maintaining focus on long-term goals
- Analytical excellence: skilled at distilling complex data into actionable insights that drive business outcomes
- Project management rigor: experience leading cross-functional initiatives from conception to implementation
- Communication and influence: exceptional ability to articulate complex concepts clearly and persuade diverse stakeholders
- Problem-solving orientation: demonstrated ability to identify root causes and develop innovative, practical solutions
⚠️ This role is Paris-based only, and unfortunately we're not able to offer a fully remote setup.
You'll need to be fluent in both French and English for this role.
Recruitment Process
- Screening interview with Barbara - Senior Recruiter (30 mins)
- An interview with Laura - Head of Product Core Accounting (1h)
- A Business Case to prepare at home and to present (1h)
- A final interview with Eric - VP Strategic Initiatives (45 mins)
What do we do to make your work life easier
🌴 Wherever you are based, you will get 25 vacations days paid by Pennylane
💵 You’ll have a competitive compensation package
📈 You'll get company shares to enjoy a piece of the success story you're building with us
🏡 You’ll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it
⛹️ Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness
🇬🇧 You’ll have access to Busuu https://www.busuu.com/fr/p/start-learning?utm_medium=cpc&utm_source=google&utm_campaign=FR_FR_Web_Brand_E&utm_group=FR_FR_Web_Brand_E&utm_term=busuu&gclid=CjwKCAjw682TBhATEiwA9crl34OqnbJDliinEXFZNqOcb6391KXrgq4ZDDwEiwMdtTdtuVULvuF7HhoCgZEQAvD_BwE&gclsrc=aw.ds to perfect your English or your French
💻 You’ll get the latest Apple equipment
🏢 Depending on the teams and the requirements of the position - you'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone
🎉 We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone.
If you are based in France, you will have a French contract following French regulation on top of the additional perks : 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon, Bordeaux, Nantes…)
Who are we looking for ?
To thrive at Pennylane, you need :
-To speak English (level is assessed and appreciated according to the department you’re applying to)
-To be energized by an ever-shifting work environment
-To be highly collaborative (within your team or other stakeholders)
-Sufficiently experienced to prioritize business-led actions on your day to day activity
We know that some people are less likely to apply than others, if they don’t feel like they meet the full list of criteria.
If you’re hesitating, we encourage you to apply : who knows, it might be the start of a meaningful and long-lasting collaboration.
Important information for candidates
Recruitment scam attempts are on the rise. We invite you to remain vigilant during your exchanges.
Applications through official channels only : apply exclusively through our job postings published on our official platforms (career site, official partner pages).
Always verify the sender's email address: our communications are sent from professional email addresses with the domains @pennylane.com or @pennylane-partners.com
We will never ask you for payment or financial information
(bank details, payment for an interview, equipment purchases, etc.) as part of the recruitment process. If such a request is made to you, it is fraudulent. We invite you to not respond and to report it to us immediately.
We also want to emphasize that we fully embrace diversity, equity and inclusion and that we’re doing our best to create a safe and inclusive environment.
We are committed to providing an equal employment opportunity regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are. If anything, diversity makes us a more fun place to work at.
🇫🇷 Données personnelles
Pennylane traite vos données pour gérer votre candidature et évaluer votre adéquation au poste. Si votre candidature n’aboutit pas, vos données peuvent être conservées 2 ans à compter de notre dernier échange ou de la clôture du recrutement afin de constituer & gérer un vivier de candidats. Vous pouvez vous opposer à tout moment et demander la suppression de vos données en écrivant à : dpo@pennylane.com. dpo@pennylane.com
Notre data policy https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇬🇧 Personal Data
Pennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be retained for 2 years from our last exchange or the closing of the recruitment process, in order to build and manage a candidate pool. You may object at any time and request the deletion of your data by writing to dpo@pennylane.com. Learn more https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇩🇪 Personenbezogene Daten
Pennylane verarbeitet Ihre Daten, um Ihre Bewerbung zu bearbeiten und Ihre Eignung für die Stelle zu beurteilen. Sollte Ihre Bewerbung nicht erfolgreich sein, können Ihre Daten bis zu 2 Jahre ab unserem letzten Austausch oder dem Abschluss des Rekrutierungsverfahrens gespeichert werden, um einen Kandidatenpool aufzubauen und zu verwalten. Sie können jederzeit Widerspruch einlegen und die Löschung Ihrer Daten beantragen, indem Sie an dpo@pennylane.com schreiben. Mehr erfahren https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇪🇸 Datos personales
Pennylane trata sus datos para gestionar su candidatura y evaluar su idoneidad para el puesto. En caso de que su candidatura no sea seleccionada, sus datos podrán conservarse hasta 2 años a partir de nuestro último contacto o de la finalización del proceso de selección, con el fin de constituir y gestionar una reserva de candidatos. Puede oponerse en cualquier momento y solicitar la eliminación de sus datos escribiendo a dpo@pennylane.com. Más información https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
Location: Georgia; South Africa; Romania; Serbia; North Macedonia; Poland
A hands-on Operations & Finance Manager to make a growing fashion group more profitable, better run and less dependent on its founder.
$3,500-4,500/month | Full-time | Eastern Europe/South Africa
We're a growing fashion group with two businesses across the US and Peru. Our clothing brand sells direct to consumers online, on Shopify with a big paid ads engine behind it, and to retailers through wholesale. Our manufacturing operation in Peru makes our own products and private-label products for other brands, and a general manager runs it day to day. Across three entities we have about 80 people: full-time employees, contractors and fractional specialists.
Revenue keeps growing, but so do costs, headcount and risk, and too much of it still runs through the founder. We now need someone to own the profit and execution side of the business.
The founder, CEO and growth: vision, product direction, brand, strategic relationships, new sales channels and major capital decisions.
You, profit and execution: profitability analysis, cost control, cash flow, resource allocation, reporting, team accountability, operating systems, AI and automation, and leading execution across departments.
Your mission: make the business a more profitable machine that doesn't depend on the founder to keep it running.
We're looking for an Operations & Finance Manager who has already demonstrated ownership of operations, financial performance and cross-department execution in a physical-product business. You'll act as the founder's delegated operational authority: establishing accountability, challenging performance, resolving issues and making decisions within agreed financial and operational limits. You'll understand where the business makes money, where resources are underperforming and what needs to change, then lead those changes and measure the results.
📈 Understand and improve profitability. Analyze gross and contribution margins, inventory efficiency, labor productivity and profitability by channel, product and customer. Understand how purchasing, production, staffing, pricing and sales decisions affect profit, cash flow and working capital. Identify where money, time and capacity generate the best returns, recommend how to allocate resources and lead improvements with measurable financial results.
💰 Cut costs and protect margins. Review every expense across the group: software and subscriptions, payroll, logistics, vendors and financial services. Cut what isn't needed, renegotiate or restructure contracts and retainers, and get more from business card rewards, payment methods and transaction fees. Then set up regular expense reviews so costs stay under control.
📊 Own cash flow and financial operations. Work closely with our bookkeeper, our treasury and invoicing lead and our general manager in Peru. Make sure P&Ls, receivables and payables, reconciliations and cash-flow forecasts are accurate and on time, that payments get collected, and that cash shortfalls are spotted weeks ahead. The reports already exist. You'll understand the numbers well enough to challenge them, catch what doesn't add up and turn them into clear recommendations.
🎯 Set KPIs and hold people to them. Build clear KPIs for each department and key role, starting with the design team, our biggest cost. Agree owners, deadlines and reporting rhythms, follow up on missed commitments yourself, and keep the founder informed of the exceptions that matter.
🤖 Replace manual work with AI and automation. Audit the repetitive work across the group, then build AI agents, automated workflows and integrations that cut contractor hours and admin. Measure the time and money each one saves.
📚 Build reliable operating systems and documentation. Create clear SOPs, repeatable processes and an accessible source of truth for how the business runs. Make ownership, handovers and key information easy to find so teams can work reliably without depending on individual people. We use Notion, and you'll be expected to become productive with it quickly.
🔗 Lead operations across departments. Act as the founder's delegated operational authority across US finance, e-commerce and Peru manufacturing, working closely with the general manager. Establish clear ownership, challenge missed commitments and underperformance, resolve cross-team issues and make decisions within agreed limits. Lead improvements across vendors, supply chain and internal operations, escalating matters that require the founder's authority with a clear recommendation.
📥 Own operational matters currently handled by the founder. Take responsibility for operational correspondence, decisions and follow-ups that currently land on the founder's plate. Resolve issues directly within agreed limits, drive actions through to completion and bring the founder clear recommendations when escalation is needed.
Working hours are roughly 6am-2pm New York time (midday-8pm in Eastern Europe/South Africa).
Requirements
To be successful in this role, you need:
✅ Proven operational leadership: you have owned cross-department execution, held teams accountable, challenged performance and made decisions, ideally in a multi-entity, founder-led or 50+ person business. You don't need a COO title, but you do need evidence of this level of ownership.
✅ Experience in a physical-product business, such as e-commerce, consumer goods, retail, wholesale or manufacturing, with a strong understanding of inventory, supply chains, margins and working capital.
✅ Strong financial analysis skills: you can interpret P&Ls, cash-flow forecasts and receivables, assess margins, inventory efficiency, labor productivity and profitability by channel, product or customer, and turn the findings into operational decisions.
✅ A proven track record with SOPs, KPIs and process improvement
✅ Hands-on AI and automation skills: you have built workflows and integrations yourself (Zapier, Make, n8n or similar), ideally AI agents too, and can show what they saved
✅ The ability to build reliable operating systems, documentation and repeatable processes, and become productive with new platforms quickly.
✅ High proactivity and sound judgment: you spot problems and propose fixes without step-by-step instructions
✅ Remote work experience, with the organization and follow-through to deliver without check-ins
Brownie points for:
⭐ Fashion or apparel brand experience
⭐ Wholesale (for example Faire) or private-label experience
⭐ Notion experience
⭐ Experience acting as a founder's operational second-in-command, and the ambition to grow towards a COO role
You'll enjoy this role if you like understanding how a business makes money, making decisions and leading people through operational change. You measure your work through stronger profitability, better use of resources and reliable execution. You're direct, calm under pressure and comfortable challenging performance across departments. Success looks like improving financial results, clear accountability and a business that runs without the founder handling everyday operational decisions.
This role isn't the right fit if your experience is mainly calendar, inbox and travel support, or if you prefer detailed instructions and regular check-ins.
Benefits
What’s in it for you?
💰 $3,500-$4,500 USD per month*
💼 Full-time
🌍 Fully remote
📍 Eastern Europe or South Africa
🕐 6am-2pm New York time (midday-8pm Eastern Europe/South Africa)
📅 Minimum 20 days PTO including public holidays
*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.
This is our typical hiring process - occasionally, it may include extra steps.
For this role, JobRack is partnering with the company to find their next hire. We’ll handle all the screening and testing, so they see only the best-fit candidates - like you!
🔍 How to shine
• Read the role details carefully.
• Submit a thoughtful, high-quality application.
• Stay responsive - we’ll keep you updated at every stage.
✨ Important notes
• Apply only through JobRack; please don’t contact the company directly.
• We expect a respectful hiring experience - any disrespect means instant disqualification.
• This is a full-time, primary role (no freelancing or second jobs).
❓ New to remote work?
Check out our handy FAQ:
jobrack.eu/jobseeker-faq
Location: Jakarta, Indonesia
The Company
Our client is a fast-growing D2C longevity/wellness company. They are on a mission to become the leading player in the evidence-based longevity supplement industry. They aim to provide effective, science-backed healthy aging solutions to anyone who wants to feel invigorated, vibrant, and youthful. They are passionate about the science behind what they do and the people they support.
Our client has been selling our products to thousands of health enthusiasts across the world already. Backed by strong investors, they are working on making the company a global household name in healthy aging. If you want to experience a dynamic startup in one of the fastest growing industries and are interested in how the latest science, do apply!
The Role
As a B2B Operations Specialist, you will manage the core operational foundation of our client's B2B business, ensuring seamless, day-to-day execution that gets our products into partners' hands and onto their shelves efficiently and on time.
Equally important, you will help build scalable, repeatable processes that allow our B2B operations to grow seamlessly.
Responsibilities
Order Processing & Fulfillment (30%)
Process B2B orders end-to-end.
Coordinate fulfillment with warehouses and 3PL partners.
Prepare shipping documents and handle logistics queries.
Partner Management & Support (30%)
Own and triage the B2B inbox against response SLAs.
Handle partner document requests and maintain product sheets/Drive folders.
Support AI-assisted partner product communications.
Handle operational partner and market onboarding.
Product Launches, Listings & Quality (30%)
Set up market and partner listings and master-data.
Execute the operational side of product launches and template creation.
Log samples, returns, and complaints and route them to Ops/QA.
Process Improvement & Automation (10%)
Build scalable workflows, repeatable systems, and AI-assisted inbox automation to reduce manual volume over time.
What Success Looks Like
First 90 Days:
The B2B inbox is fully under control, maintaining a median response time of under one business day.
Product launch fan-outs run efficiently on standardized templates.
Core operational workflows are thoroughly documented and optimized.
Beyond:
Senior team members' time is successfully reclaimed from day-to-day execution and redirected toward strategic growth.
Product launches and new market expansions consistently go live on schedule.
Manual inbox volume trends downward as scalable automation and AI workflows take hold.
Requirements
Must-have:
2-3 yrs of experience in B2B or e-commerce operations, order management, or a similar execution-heavy ops role.
Highly organised and detail-oriented; comfortable owning a high-volume, multi-thread workload.
A systems-builder mindset: you fix the process, not just the ticket.
Comfortable using AI tools as part of daily execution.
Able to work independently and with a Europe-based team, requiring daily working hours overlap with the European time zone (CET), reporting into Berlin.
Fluent English with strong written communication.
Nice-to-have:
Exposure to supplements, pharma, or other regulated product channels.
Familiarity with HubSpot, Shopify, and spreadsheet-heavy master-data work.
Exposure to shipping and export documentation, including the basics of incoterms and origin.
German a plus (not required — partner comms are AI-assisted).
Location: San Francisco, CA, USA
About the role
We're hiring a Sr. CRM Operations Manager to help transform how Chime's Lifecycle Marketing & CRM team operates and scales. You'll lead our most important cross-functional CRM initiatives, connecting Lifecycle Marketing, MarTech, Engineering, and other partners to turn complex business needs into scalable systems and processes. As a strategic individual contributor, you'll influence technical roadmaps, improve operational efficiency, and help us build smarter, more automated member experiences. This isn't a daily campaign execution or engineering role—your impact will come from bringing teams together, solving complex operational challenges, and building systems that help us move faster.
In this role, you can expect to
Lead high-impact CRM initiatives:
Own complex, cross-functional programs such as platform migrations, channel integrations, and automation transformations—from early discovery through implementation and adoption.
Connect Marketing with Product and Engineering:
Translate lifecycle marketing goals into clear business requirements, data specifications, and technical priorities, helping teams align on what needs to be built and why.
Make CRM operations more scalable:
Improve campaign intake, QA standards, documentation, governance, and prioritization processes so teams can execute more efficiently and with fewer errors.
Strengthen channel health and compliance:
Partner with Legal, Compliance, Data, and channel owners to improve deliverability, consent management, frequency capping, and messaging quality.
Drive the evolution of lifecycle automation:
Help move our CRM ecosystem beyond manual, campaign-focused workflows toward automated, scalable, and intelligent member journeys.
Influence teams and priorities:
Work closely with senior stakeholders to resolve dependencies, navigate competing priorities, and drive decisions without relying on direct reporting authority.
Deliver measurable operational impact:
Establish success metrics and connect improvements in workflows, systems, and governance to efficiency, execution quality, risk reduction, and downstream business outcomes.
To thrive in this role, you have
8+ years of experience
in CRM operations, marketing program management, or marketing technology alignment, with a track record of working in complex marketing environments.
Demonstrated ownership of large cross-functional initiatives
, taking ambiguous business problems through planning, implementation, stakeholder alignment, and successful adoption.
Strong business-to-technical translation skills
, including experience turning marketing needs into actionable requirements for Product, Engineering, and data teams.
Deep familiarity with enterprise CRM platforms
such as Braze, Iterable, or Salesforce Marketing Cloud, including how data infrastructure supports lifecycle marketing capabilities.
Experience building scalable operating frameworks
, including campaign intake, operational governance, quality assurance, and documentation standards.
Exceptional stakeholder management and communication skills
, with the ability to influence senior leaders, resolve competing priorities, and drive decisions without direct authority.
A process-first, outcomes-oriented mindset
, with the ability to identify operational friction, implement sustainable improvements, and measure their impact.
#LI-Onsite #LI-AM1
Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
Wage Notice
$145,000
—
$200,000 USD
A little about us
At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.
We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.
We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.
We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.
Because if we don't—who will?
*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
What we offer for our full-time, regular employees
🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location.
💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
🏝 Generous vacation policy and company-wide paid days off
🫂 1% of your time off to support local community organizations of your choice
👟 Annual wellness stipend to use towards eligible wellness related expenses
👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
👪 Access to family planning reimbursement
💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact:
accommodations@chime.com
.
To learn more about how Chime collects and uses your personal information during the application process, please see the
Chime Applicant Privacy Notice
.
Location: East Coast, United States; Jersey City, New Jersey
Company introduction:
Compass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to unlocking urgently needed new treatment options in mental health care.
The Company is headquartered in London, UK, with a U.S. office in New Jersey. We believe mental health patients deserve the possibility of a better future. Our initial focus is developing COMP360 psilocybin, a proprietary, investigational, synthetic psilocybin treatment under evaluation for treatment-resistant depression (TRD) and post-traumatic stress disorder (PTSD). COMP360 is a potentially first-in-class treatment and has Breakthrough Therapy designation from the U.S. Food and Drug Administration (FDA), as well as Innovative Licensing and Access Pathway (ILAP) designation in the UK for TRD.
We are leading the world’s largest classic psychedelic clinical program in TRD, and building upon that robust foundation, we are executing a late-stage trial evaluating COMP360 for PTSD, another condition with high unmet need. Our goal is to advance treatments that move the field of psychiatry towards treatment options that offer rapid onset and sustained durability with infrequent dosing. -
Compass Pathways
Job overview:
The Senior Manager, Medical Affairs Operations will play a central role in supporting Medical Affairs leadership and helping the department translate its priorities into meaningful results. Serving as a key operational partner to the Executive Director of Medical Affairs, this individual will coordinate projects, facilitate cross-functional collaboration, and help ensure that important initiatives move forward efficiently and effectively.
The successful candidate will bring strong project management skills, a deep understanding of Medical Affairs operations, and a genuine interest in finding better ways to get things done. Equally important is the ability to build strong relationships, bring people together, and generate enthusiasm and buy-in around shared goals. We are looking for someone who is proactive, personable, and collaborative, with the ability to navigate competing priorities, anticipate needs, and help Medical Affairs and its cross-functional partners work effectively together.
Location:
Hybrid in our Jersey City office or remote on the East Coast in the United States.
Reports To:
Executive Director, Medical Affairs.
Roles and responsibilities
(
Include but are not limited to
):
Medical Affairs Leadership and Project Management Support
Serve as a key operational partner to Medical Affairs leadership, helping translate departmental priorities into actionable plans and coordinating projects from initial concept through execution, results, and readout
Support leadership meetings and departmental planning activities, including agenda development, preparation of materials, documentation of decisions, and follow-up on key actions and commitments
Develop and maintain project dashboards, reporting tools, and leadership updates that provide visibility into key initiatives, milestones, risks, and progress
Facilitate coordination across Medical Affairs functions, proactively identifying competing priorities, project dependencies, and execution challenges, and working with stakeholders to keep initiatives moving forward
Cross-Functional Coordination and Collaboration
Facilitate regular engagement between Medical Affairs and key cross-functional partners, including Preclinical Research, Clinical Sciences, HEOR, and other relevant departments
Coordinate cross-functional meetings, establish agendas in collaboration with stakeholders, document key decisions and action items, and support follow-through on agreed activities
Build strong working relationships across the organization and help foster a collaborative, solutions-oriented approach to shared priorities
Operational Excellence and Innovation
Work with Medical Affairs leadership and functional teams to identify opportunities to improve efficiency, streamline workflows, and strengthen execution
Support the evaluation and implementation of new tools, technologies, and operational approaches that enable Medical Affairs teams to work more effectively
Develop practical solutions to operational challenges and help implement improvements in collaboration with relevant stakeholders
Support the development and implementation of Medical Affairs SOPs, workflows, and operational processes in partnership with functional owners
Identify opportunities to improve information sharing, project visibility, and coordination across Medical Affairs and its cross-functional partners
Gather stakeholder feedback and evaluate the effectiveness of new processes and tools to support ongoing optimization
Key Operational Initiatives
In addition to broader leadership and project management responsibilities, the Senior Manager will provide operational support for specific Medical Affairs initiatives, including:
Conference Planning and Execution:
Coordinate Medical Affairs conference logistics, including medical booths, vendor management, meeting schedules, and KOL interactions
Cross-Functional Insights Integration:
Support the development and implementation of an approach to collecting, organizing, and integrating insights across the organization
Technology Integration:
Help advance the implementation and adoption of Medical Affairs technologies, including Veeva platforms, medical website capabilities, AI-enabled tools, and other digital solutions
External Partner Coordination:
Facilitate coordination with external vendors, agencies, and service providers to support the timely execution of Medical Affairs activities
Candidate Profile:
Required
Bachelor's degree in life sciences, business administration, healthcare administration, or a related field
5+ years of experience in the pharmaceutical, biotechnology, or healthcare industry, including experience in project management, operations, or cross-functional program coordination
Demonstrated ability to coordinate complex projects involving multiple stakeholders, competing priorities, and timelines
Experience developing and maintaining project plans, dashboards, reporting tools, and other operational tracking systems
Strong organizational and problem-solving skills, with the ability to anticipate needs, identify challenges, and develop practical solutions
Exceptional interpersonal and relationship-building skills, with a demonstrated ability to influence without authority, gain stakeholder buy-in, and foster collaboration across diverse teams
Excellent written and verbal communication skills, including the ability to facilitate meetings, synthesize information, and communicate effectively with stakeholders at different organizational levels
Ability to work independently, take initiative, and support the successful execution of projects in a dynamic environment
Proficiency with Microsoft Office applications and common project management or collaboration tools
Preferred
Experience in pharmaceutical or biotechnology Medical Affairs operations
Experience supporting senior leadership through project coordination, operational planning, or chief-of-staff-style responsibilities
Familiarity with Medical Affairs activities, including scientific communications, medical information, medical education, congress planning, and field medical activities
Experience coordinating cross-functional initiatives involving Medical Affairs, Clinical Development, or other pharmaceutical functions
Experience supporting the implementation of digital tools, technology platforms, automation, or AI-enabled solutions
Experience coordinating medical conference logistics, external vendors, or cross-functional stakeholder meetings
Familiarity with pharmaceutical industry compliance requirements and cross-functional collaboration
Experience supporting product launch preparation or the operational development of a growing organization
Project management certification or formal project management training
Compensation Description (annually):
Our compensation package for permanent hires includes base salary, discretionary bonus, and equity, alongside our comprehensive benefits offering.
Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
【Base salary per annum】:
$170,000
—
$220,000 USD
Benefits:
For an overview of our benefits package and compensation information, please visit "
Joins us - Our Benefits
".
These include f
lexibility & generous time off, parental & reproductive support, health & medical, mental health & wellbeing and Financial health.
Equal opportunities:
Reasonable accommodation
We are committed to building a workplace where everyone’s wellbeing matters. If you need reasonable accommodation during the interview process to be at your best, please let our recruiting team know.
UK applicants
We are proud of our commitment to diversity and equality (pursuant to the Equality Act 2010). We do not discriminate based upon race, religion or belief, colour, nationality, ethnic or national origin, gender, pregnancy or maternity, marital or civil partner status, sexual orientation, gender reassignment, age or disability.
US applicants
Compass Pathways is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, and related medical conditions), ethnicity, age, disability, sexual orientation, gender identity, gender expression, military service, genetic information, familial or marital status, or any other status, category, or characteristic protected by applicable law.
Sponsorship
:
Unfortunately, we cannot sponsor employment visas and can only accept applications if you have employment rights in the country to which you are applying.
Data Privacy:
All data is confidential and protected by all legal and data privacy requirements, please see our recruitment
Privacy Notice
to learn more about how we process personal data.
Location: Mexico City, Mexico
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Supervisor, Billing Operations.
About the job
We are seeking an experienced Billing Supervisor to support end-to-end order processing, invoicing, and post-billing communications for sales teams and customers. In this role, you will work closely with Deal Operations, Revenue Accounting, Collections and Sales to ensure smooth contract execution and issue resolution.
You will directly lead and support an operational team based in Mexico while collaborating cross-functionally with global counterparts across the United States, Ireland, and India.
Responsibilities
In this role, you’ll:
Lead and supervise an international team of analysts and senior analysts handling post-billing communications, invoice portal processing, and issue remediation.
Oversee daily order management, billing, and communications to ensure timely invoicing, precise contract provisioning, and rapid issue remediation while holding the team accountable to key SLAs.
Serve as an escalation point for billing, collections, and order management inquiries, delivering timely resolutions for both internal stakeholders and external customers.
Review and validate customer contracts across multiple internal systems to maintain data integrity and accurate financial reporting.
Execute and own SOX-compliant month-end reconciliations for billing and provisioning, ensuring full data completeness and accuracy.
Coordinate and fulfill audit deliverables for internal/external auditors and tax consultants during quarterly and annual reviews.
Drive continuous operational improvements, participate in system enhancement initiatives, and lead new process implementations.
Onboard, train, and mentor team members to maintain high operational standards across the team.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
5+ years experience in a billing operations role
Experience with Salesforce
Experience with supporting team members from a supervisory standpoint
Excellent communication skills for internal and external stakeholders
Proficiency in Excel
Strong attention to detail
Ability to prioritize and multitask throughout high volume order processing
Ability to identify, analyze, and resolve issues independently
Collaborative working style and experience working cross-functionally
Ability to support flexible timezone meetings periodically
Excellent written, and verbal communication skills in English
Desired:
Experience working in the SaaS/technology industry
Experience working with an international team
Knowledge of and experience with SOX controls
Experience with Zuora
Location
This role will be remote, and based in Mexico City, Mexico.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
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We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Контролировать выполнение производственного графика, заранее выявлять риски срыва сроков и организовывать меры по их устранению. При отклонениях от плана перераспределять ресурсы и при необходимости готовить предложения по привлечению подрядчиков.
Robinhood is looking for a Campus Operations Manager to manage daily campus operations, workplace services, vendors, events, projects, and budget performance.
Sereact is looking for a Director of Supply Chain and Hardware Operations to scale contract manufacturing, supplier quality, planning, logistics, and hardware operations.
Location: London
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
As an Operations Administrator at Checkout.com http://Checkout.com, you will be responsible for managing and optimising our operations platform. The ideal candidate will be responsible for the configuration, administration, and overall functionality of the platform to ensure efficient and effective operations across various business functions: care, onboarding, etc. This role requires technical expertise in configuring platforms, stakeholder management, and the ability to collaborate with various cross-functional teams to enhance our customer support capabilities.
Requirements:
- Configuration and administration, including creation and maintenance of user accounts, roles, permissions and workflows in an Operations Platform (i.e Zendesk, Fin, Freshdesk, or other platform which requires administrative configuration)
- Configure and manage system fields, workflows, routing, automation, etc
- Utilise AI tools such as Claude Code to drive efficient development and clean architecture of the platform’s configuration (our Platform’s setup will be declared and deployed with Configuration As Code)
- Monitor system performance and troubleshoot issues to ensure optimal performance
- Integrate the solution with other software and platforms (e.g. chat tools) to streamline operations
- Analyse data to identify trends, areas for improvement, and opportunities to enhance operational efficiency
- Develop and update training materials, documentations and user guides
- Collaborate with customer support, IT, and other departments to understand business needs and implement solutions
- Propose and implement process improvements to enhance the efficiency and effectiveness of the support team
- Ensure the Operations Platform is configured and used in compliance with company policies and industry regulations
Qualifications:
- Experience in a fast paced operations environment
- Strong analytical and problem-solving skills to troubleshoot issues and identify root causes
- Excellent verbal and written communication skills
- Strong organisational skills with the ability to manage multiple tasks and projects simultaneously
- Strong understanding of operation platform workflows and processes
- Preferred experience as an Operations Administrator or in a similar role
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Remote Canada
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
About Ops Enablement
The Operations Enablement team builds the capabilities required to deliver fast, accurate, and high-quality servicing experiences for Affirm’s customers and merchants—while identifying opportunities to eliminate the need for them to contact us in the first place. We partner across Operations, Product, Engineering, Vendor Management, Legal, and Compliance to ensure every agent is trained, equipped, and able to deliver measurable results from day one.
Operating across the full servicing lifecycle, we translate new products, policies, and business requirements into scalable operational capabilities. Our work includes designing training and operational readiness strategies, standing up new servicing experiences, defining and measuring interaction quality, and ensuring agents can quickly access the information they need to resolve issues correctly.
We use performance insights, customer contact drivers, quality trends, and agent feedback to identify capability gaps and their root causes. We then build the learning programs, quality frameworks, knowledge systems, processes, and tools needed to close those gaps—while helping our Product and Engineering partners address friction upstream rather than requiring agents to absorb it downstream. By owning the full journey—from operationalizing new products and policies to improving existing workflows—Operations Enablement turns complex change into consistent, compliant, and high-quality servicing at scale.
One Role, Multiple Teams
We are hiring multiple Manager roles across Affirm's Ops Enablement organization through this single job posting. Rather than interviewing for one specific team, candidates will go through a shared interview process designed to assess the core skills we look for across Ops Enablement.
If selected, we will work with you to determine the best team match based on your interests, experience, strengths, and current business needs. You will have the opportunity to learn more about our teams and share your preferences as you move through the process.
Potential team placements include:
Customer Enablement: Owning and improving specific customer servicing experiences across multiple product offerings
Horizontal Enablement: Owning programs that touch multiple customer servicing experiences for specific product offerings
About the Role
As an Operations Enablement leader you will help to deliver scalable, compliant, and high-quality servicing experiences across our Operations organization. In this role, you will define and execute strategies that enable our servicing operations to grow efficiently while maintaining exceptional customer and merchant outcomes.
You will set the vision for operational readiness, ensuring that people, processes, and enablement systems evolve in lockstep with Affirm’s servicing strategy. As a senior member of the Operations Enablement team, you will own a portfolio of cross-functional initiatives aligned to strategic priorities—driving delivery across timelines, dependencies, and measurable business outcomes. You will define and execute servicing strategies by developing clear program roadmaps and execution plans and be responsible for planning, coordination, documentation, change management and measurement across assigned initiatives to ensure operational readiness and measurable outcomes
This role works closely with partners across Product, Engineering, Operations, Compliance, and external vendors to align priorities and ensure readiness for key business and regulatory changes. Serving as a connector between servicing strategy and day-to-day execution, you will translate strategy into scalable operational capabilities. We are looking for a hands-on, data-driven leader who thrives in complex, regulated environments and is passionate about building durable, high-quality servicing experiences at scale.
What You’ll Do
Own Program Performance:
Lead complex cross-functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long-term business priorities.
Define Program Roadmaps:
Develop clear program roadmaps and execution plans, tracking progress against KPIs, timelines, budgets, dependencies, and risks.
Partner for Impact:
Collaborate closely with senior leaders and cross-functional partners across Product, Engineering, and Operations to align priorities and deliver measurable business outcomes.
Drive Stakeholder Engagement:
Establish strong stakeholder engagement and governance practices, delivering clear, polished, and executive-ready communications on program status, outcomes, risks, and impact.
Manage Risk & Issue Resolution:
Proactively identify risks, issues, and dependencies; propose data-backed solutions; and drive resolution in partnership with stakeholders.
Lead Operational Excellence:
Apply Lean Six Sigma methodologies to identify root causes, implement scalable improvements, and continuously raise the bar for quality, efficiency, and compliance.
Own Change End-to-End:
Manage the full lifecycle of process and product changes—from design and implementation through change management, adoption, and measurement—ensuring meaningful impact for customers and the business.
Build Technical Resources:
Collaborate with product and engineering teams to translate technical concepts into clear manuals and resources for both human and AI agents.
Elevate Knowledge Management
: Architect and evolve our knowledge ecosystem (SOPs, job aids, learning platforms, AI-enabled knowledge tools), ensuring resources are accurate, engaging, and accessible at scale.
Translate Technical Concepts:
Apply technical depth to plan, design, and create complex operational, instructional, and procedural content, translating technical concepts into clear resources for both human and AI agents.
Own Learning & Training Strategy
: Oversee end-to-end design and delivery of training programs (onboarding, continuous learning, new product rollouts), ensuring effectiveness through measurement and feedback loops.
Collaborate on Experience Improvements:
Partner with Product and Engineering teams to deepen understanding of the current customer and agent experience and identify opportunities for workflow and experience optimization.
Expand Program Scope:
Take on additional program and project management responsibilities as needed, developing working knowledge across adjacent domains to support evolving business needs.
What We Look For
7+ years of experience in program management or product operations, preferably within large-scale or global operations.
3+ years of experience at a fintech or financial institution, including 3+ years in a role that involves scaling operations and providing ongoing coaching and feedback to team members.
Subject matter expert on financial regulations such as UCC, Reg E, Reg Z, Card Act, GLBA, UDAAP, GDPR, among others. Have a deep understanding of dispute management rules, response codes, and recommended response data.
Certification in Six Sigma, Project Management or Design Thinking
Experience implementing and scaling knowledge management and training (Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools).
Demonstrated success leading large-scale, cross-functional initiatives with strong execution, stakeholder alignment, and measurable outcomes.
Strong skills in strategic planning, issue/risk management and cross-functional execution.
Excellent written and verbal communication with the ability to deliver polished, executive-ready updates and influence stakeholders.
Proficiency in process mapping and workflow analysis
Proven experience designing business processes that drive a positive end user experience, reduce business risk and increase overall workflow efficiency.
Experience building workflows within a regulatory environment.
Willingness to travel as needed to support team collaboration, operational priorities, and vendor or partner engagements.
Base Pay Grade - L
Equity Grade - 5
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. [IF APPLICABLE] For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.
Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).
CAN base pay range per year: $128,000 - $188,000
Location - Remote Canada
This remote role is open only to candidates residing in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan.
#LI-Remote
Remote-first with flexibility built in
Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.
Benefits designed for you
Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:
Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.
For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
By clicking "Submit Application," you acknowledge that you have read Affirm's
Global Candidate Privacy Notice
and consent to the use of your personal information as described.
Location: Remote US
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
About Ops Enablement
The Operations Enablement team builds the capabilities required to deliver fast, accurate, and high-quality servicing experiences for Affirm’s customers and merchants—while identifying opportunities to eliminate the need for them to contact us in the first place. We partner across Operations, Product, Engineering, Vendor Management, Legal, and Compliance to ensure every agent is trained, equipped, and able to deliver measurable results from day one.
Operating across the full servicing lifecycle, we translate new products, policies, and business requirements into scalable operational capabilities. Our work includes designing training and operational readiness strategies, standing up new servicing experiences, defining and measuring interaction quality, and ensuring agents can quickly access the information they need to resolve issues correctly.
We use performance insights, customer contact drivers, quality trends, and agent feedback to identify capability gaps and their root causes. We then build the learning programs, quality frameworks, knowledge systems, processes, and tools needed to close those gaps—while helping our Product and Engineering partners address friction upstream rather than requiring agents to absorb it downstream. By owning the full journey—from operationalizing new products and policies to improving existing workflows—Operations Enablement turns complex change into consistent, compliant, and high-quality servicing at scale.
One Role, Multiple Teams
We are hiring multiple Manager roles across Affirm's Ops Enablement organization through this single job posting. Rather than interviewing for one specific team, candidates will go through a shared interview process designed to assess the core skills we look for across Ops Enablement.
If selected, we will work with you to determine the best team match based on your interests, experience, strengths, and current business needs. You will have the opportunity to learn more about our teams and share your preferences as you move through the process.
Potential team placements include:
Customer Enablement: Owning and improving specific customer servicing experiences across multiple product offerings
Horizontal Enablement: Owning programs that touch multiple customer servicing experiences for specific product offerings
About the Role
As an Operations Enablement leader you will help to deliver scalable, compliant, and high-quality servicing experiences across our Operations organization. In this role, you will define and execute strategies that enable our servicing operations to grow efficiently while maintaining exceptional customer and merchant outcomes.
You will set the vision for operational readiness, ensuring that people, processes, and enablement systems evolve in lockstep with Affirm’s servicing strategy. As a senior member of the Operations Enablement team, you will own a portfolio of cross-functional initiatives aligned to strategic priorities—driving delivery across timelines, dependencies, and measurable business outcomes. You will define and execute servicing strategies by developing clear program roadmaps and execution plans and be responsible for planning, coordination, documentation, change management and measurement across assigned initiatives to ensure operational readiness and measurable outcomes
This role works closely with partners across Product, Engineering, Operations, Compliance, and external vendors to align priorities and ensure readiness for key business and regulatory changes. Serving as a connector between servicing strategy and day-to-day execution, you will translate strategy into scalable operational capabilities. We are looking for a hands-on, data-driven leader who thrives in complex, regulated environments and is passionate about building durable, high-quality servicing experiences at scale.
What You’ll Do
Own Program Performance:
Lead complex cross-functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long-term business priorities.
Define Program Roadmaps:
Develop clear program roadmaps and execution plans, tracking progress against KPIs, timelines, budgets, dependencies, and risks.
Partner for Impact:
Collaborate closely with senior leaders and cross-functional partners across Product, Engineering, and Operations to align priorities and deliver measurable business outcomes.
Drive Stakeholder Engagement:
Establish strong stakeholder engagement and governance practices, delivering clear, polished, and executive-ready communications on program status, outcomes, risks, and impact.
Manage Risk & Issue Resolution:
Proactively identify risks, issues, and dependencies; propose data-backed solutions; and drive resolution in partnership with stakeholders.
Lead Operational Excellence:
Apply Lean Six Sigma methodologies to identify root causes, implement scalable improvements, and continuously raise the bar for quality, efficiency, and compliance.
Own Change End-to-End:
Manage the full lifecycle of process and product changes—from design and implementation through change management, adoption, and measurement—ensuring meaningful impact for customers and the business.
Build Technical Resources:
Collaborate with product and engineering teams to translate technical concepts into clear manuals and resources for both human and AI agents.
Elevate Knowledge Management
: Architect and evolve our knowledge ecosystem (SOPs, job aids, learning platforms, AI-enabled knowledge tools), ensuring resources are accurate, engaging, and accessible at scale.
Translate Technical Concepts:
Apply technical depth to plan, design, and create complex operational, instructional, and procedural content, translating technical concepts into clear resources for both human and AI agents.
Own Learning & Training Strategy
: Oversee end-to-end design and delivery of training programs (onboarding, continuous learning, new product rollouts), ensuring effectiveness through measurement and feedback loops.
Collaborate on Experience Improvements:
Partner with Product and Engineering teams to deepen understanding of the current customer and agent experience and identify opportunities for workflow and experience optimization.
Expand Program Scope:
Take on additional program and project management responsibilities as needed, developing working knowledge across adjacent domains to support evolving business needs.
What We Look For
7+ years of experience in program management or product operations, preferably within large-scale or global operations.
3+ years of experience at a fintech or financial institution, including 3+ years in a role that involves scaling operations and providing ongoing coaching and feedback to team members.
Subject matter expert on financial regulations such as UCC, Reg E, Reg Z, Card Act, GLBA, UDAAP, GDPR, among others. Have a deep understanding of dispute management rules, response codes, and recommended response data.
Certification in Six Sigma, Project Management or Design Thinking
Experience implementing and scaling knowledge management and training (Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools).
Demonstrated success leading large-scale, cross-functional initiatives with strong execution, stakeholder alignment, and measurable outcomes.
Strong skills in strategic planning, issue/risk management and cross-functional execution.
Excellent written and verbal communication with the ability to deliver polished, executive-ready updates and influence stakeholders.
Proficiency in process mapping and workflow analysis
Proven experience designing business processes that drive a positive end user experience, reduce business risk and increase overall workflow efficiency.
Experience building workflows within a regulatory environment.
Willingness to travel as needed to support team collaboration, operational priorities, and vendor or partner engagements.
What we look for
7+ years of experience in program management or product operations, preferably within large-scale or global operations including 2+ years of experience at a fintech or financial institution
3+ years in a role that involves scaling operations and providing ongoing coaching and feedback to team members.
Subject matter expert on financial regulations such as UCC, Reg E, Reg Z, Card Act, GLBA, UDAAP, GDPR, among others. Have a deep understanding of dispute management rules, response codes, and recommended response data.
Certification in Six Sigma, Project Management or Design Thinking
Demonstrated success leading large-scale, cross-functional initiatives with strong execution, stakeholder alignment, and measurable outcomes.
Strong skills in strategic planning, issue/risk management and cross-functional execution.
Excellent written and verbal communication with the ability to deliver polished, executive-ready updates and influence stakeholders.
Proficiency in process mapping and workflow analysis
Proven experience designing business processes that drive a positive end user experience, reduce business risk and increase overall workflow efficiency.
Experience building workflows within a regulatory environment.
Base Pay Grade - L
Equity Grade - 6
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $165,000 - $225,000
USA base pay range (all other U.S. states) per year: $146,000 - $206,000
#LI-Remote
Remote-first with flexibility built in
Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.
Benefits designed for you
Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:
Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.
For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
By clicking "Submit Application," you acknowledge that you have read Affirm's
Global Candidate Privacy Notice
and consent to the use of your personal information as described.
🔺Around 1 year of experience in fintech, payment operations, customer support, or a similar role. 🔺Basic understanding of payment processing and payment methods.
УдалённоUnited States; New York; Los Angeles; Boston; San Francisco; Washington, D.C.
London
ОфисseniorParis; 🏢 Depending on the teams and the requirements of the position - you'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone
УдалённоGeorgia; South Africa; Romania; Serbia; North Macedonia; Poland
Jakarta, Indonesia; Able to work independently and with a Europe-based team, requiring daily working hours overlap with the European time zone (CET), reporting into Berlin
seniorSan Francisco, CA, USA
seniorEast Coast, United States; Jersey City, New Jersey
Mexico City, Mexico; Ability to support flexible timezone meetings periodically
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