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Location: Colombia 🌐 Social Media Manager Location: Remote Department: Marketing & Communications Reports to: Head of Marketing / Brand Director 🧠 About the Role We’re looking for a dynamic Social Media Manager to lead our brand’s digital voice across platforms. You’ll be the architect behind our online presence—crafting compelling content, building community, and driving engagement that translates into real-world impact. If you live and breathe trends, analytics, and creative storytelling, we want to hear from you. 🎯 Key Responsibilities •     Develop and execute multi-platform social media strategies aligned with brand goals •     Create, curate, and schedule engaging content (text, image, video, stories, reels, etc.) •     Monitor, respond to, and grow community engagement across all channels •     Analyze performance metrics and adjust strategies for optimal reach and impact •     Collaborate with design, marketing, and product teams to align messaging •     Stay ahead of platform updates, algorithm changes, and emerging trends •     Manage influencer partnerships and user-generated content campaigns •     Prepare monthly reports with insights, wins, and recommendations 🛠️ Requirements •     Proven experience managing social media accounts for brands or organizations •     Strong writing, editing, and visual storytelling skills •     Proficiency in tools like Meta Business Suite, Hootsuite, Canva, or Adobe Creative Suite •     Familiarity with analytics platforms (Google Analytics, Sprout Social, etc.) •     Ability to adapt tone and messaging across different audiences and platforms •     Creative thinker with a strategic mindset and attention to detail •     Bonus: Experience with paid social campaigns and A/B testing 🌟 What We Offer •     A collaborative, creative work environment •     Opportunities for growth and professional development •     Flexible work arrangements •     A chance to shape the voice of a brand that values authenticity and innovation

Location: Dominican Republic We are seeking a proactive and relationship-driven Client Relationship Manager to serve as the primary point of contact for our clients, ensuring exceptional service, client satisfaction, retention, and growth. The ideal candidate is highly organized, professional, and experienced in managing client relationships in a fast-paced environment. This position is initially part time, with the potential to transition into a full-time role based on performance and business needs. This position reports directly to the Director of Operations and the Chief Operations Officer (COO) and works closely with the Virtual Assistant Manager and other members of the Client Relationship Team. Experience in Business Development, Account Management, Staffing, Healthcare, or BPO services is highly preferred and will be considered a strong advantage. Key Responsibilities: • Serve as the primary liaison between clients and ACVA. • Conduct regular client check-ins to ensure satisfaction and identify opportunities for improvement. • Build and maintain strong, long-term relationships with clients. • Address client concerns, questions, and escalations promptly and professionally. • Monitor client satisfaction and implement retention strategies. • Coordinate with internal teams to ensure client expectations are met. • Prepare and deliver client reports, updates, and performance reviews. Account Growth & Business Development • Identify opportunities to expand services within existing client accounts. • Support business development initiatives through relationship building and networking. • Participate in client discovery calls and needs assessments. • Assist in preparing proposals, presentations, and service recommendations. • Collaborate with leadership to develop strategies for client retention and growth. • Generate referrals and identify potential new business opportunities. Team Coordination • Work closely with Operations, Recruitment, and Virtual Assistant teams. • Ensure smooth onboarding of new clients and successful placement of Virtual Assistants. • Monitor client feedback and communicate improvement opportunities internally. • Follow up on action items and ensure timely resolution of client requests. Qualifications Required • 3+ years of experience in Client Relations, Account Management, Customer Success, or a similar role. • Excellent verbal and written English communication skills. • Strong organizational and time-management abilities. • Ability to manage multiple clients and priorities simultaneously. • Strong problem-solving and conflict-resolution skills. • Proficiency with CRM systems, Microsoft Office, Google Workspace, and communication platforms. • Bilingual English and Spanish skills are desirable. • Must be able to successfully pass a background check. • Must provide reliable professional references. •Strong ability to collaborate with cross-functional teams in a remote work environment. Preferred • Experience in Business Development or Sales. • Experience working with staffing agencies, healthcare organizations, virtual assistant companies, or BPO environments. • Experience managing remote teams. • Knowledge of client retention and account growth strategies. Key Competencies • Relationship Building • Customer Service Excellence • Business Development Mindset • Communication Skills • Accountability • Attention to Detail • Strategic Thinking • Follow-Up and Execution • Professionalism Compensation • Competitive compensation based on experience. • Remote work environment. • Opportunities for growth and advancement within the organization.

Location: Mexico We are seeking a proactive and relationship-driven Client Relationship Manager to serve as the primary point of contact for our clients, ensuring exceptional service, client satisfaction, retention, and growth. The ideal candidate is highly organized, professional, and experienced in managing client relationships in a fast-paced environment. This position is initially part time, with the potential to transition into a full-time role based on performance and business needs. This position reports directly to the Director of Operations and the Chief Operations Officer (COO) and works closely with the Virtual Assistant Manager and other members of the Client Relationship Team. Experience in Business Development, Account Management, Staffing, Healthcare, or BPO services is highly preferred and will be considered a strong advantage. Key Responsibilities: • Serve as the primary liaison between clients and ACVA. • Conduct regular client check-ins to ensure satisfaction and identify opportunities for improvement. • Build and maintain strong, long-term relationships with clients. • Address client concerns, questions, and escalations promptly and professionally. • Monitor client satisfaction and implement retention strategies. • Coordinate with internal teams to ensure client expectations are met. • Prepare and deliver client reports, updates, and performance reviews. Account Growth & Business Development • Identify opportunities to expand services within existing client accounts. • Support business development initiatives through relationship building and networking. • Participate in client discovery calls and needs assessments. • Assist in preparing proposals, presentations, and service recommendations. • Collaborate with leadership to develop strategies for client retention and growth. • Generate referrals and identify potential new business opportunities. Team Coordination • Work closely with Operations, Recruitment, and Virtual Assistant teams. • Ensure smooth onboarding of new clients and successful placement of Virtual Assistants. • Monitor client feedback and communicate improvement opportunities internally. • Follow up on action items and ensure timely resolution of client requests. Qualifications Required • 3+ years of experience in Client Relations, Account Management, Customer Success, or a similar role. • Excellent verbal and written English communication skills. • Strong organizational and time-management abilities. • Ability to manage multiple clients and priorities simultaneously. • Strong problem-solving and conflict-resolution skills. • Proficiency with CRM systems, Microsoft Office, Google Workspace, and communication platforms. • Bilingual English and Spanish skills are desirable. • Must be able to successfully pass a background check. • Must provide reliable professional references. •Strong ability to collaborate with cross-functional teams in a remote work environment. Preferred • Experience in Business Development or Sales. • Experience working with staffing agencies, healthcare organizations, virtual assistant companies, or BPO environments. • Experience managing remote teams. • Knowledge of client retention and account growth strategies. Key Competencies • Relationship Building • Customer Service Excellence • Business Development Mindset • Communication Skills • Accountability • Attention to Detail • Strategic Thinking • Follow-Up and Execution • Professionalism Compensation • Competitive compensation based on experience. • Remote work environment. • Opportunities for growth and advancement within the organization.

Location: India Who We Are: Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure, growing the economy that runs on code. Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads. Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America. The Company is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia. Additional information about Galaxy's businesses and products is available on www.galaxy.com . What We Value: We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be. Seek Excellence. Be Selective To Be Effective. Be Highly Aligned, Loosely Coupled. Disagree Transparently. Encourage Independent Decision-Making. Build Dream Teams. Who You Are: You are a seasoned, execution-focused Technical Program Manager who thrives in fast-paced environments and brings structure to ambiguity. You are comfortable operating across time zones and functions, partnering with engineering, product, and business stakeholders to drive high-quality delivery—ideally within financial services or retail-facing platforms. You own the operational side of software delivery, including intake, prioritization, tracking, and stakeholder coordination. You ensure work is clearly defined, appropriately scoped, and consistently progressing. You proactively surface blockers, drive follow-ups, and maintain visibility across teams on the progress of all deliverables for your team. You have the technical depth to understand how systems connect and where risks emerge. While not hands-on coding, you can engage in architecture discussions, navigate dependencies, and confidently represent technical progress to both engineers and business stakeholders. You are equally comfortable leading complex, multi-team initiatives and diving into execution details, operating with urgency and independence, and can confidently represent globally distributed teams at the executive level. Based in India you play a key role in bridging teams across New York and India, enabling consistent communication and execution. What You’ll Do: Act as a key execution partner to the India-based Head of Galaxy Retail (G1) and NY-based Head of Data supporting multiple engineering teams (20–30 developers across New York and India) Serve as the central point of accountability for execution across both Retail Engineering and Data Engineering, aligning business priorities with technical delivery Ensuring requests are captured, clearly defined, scoped, and prioritized Maintain a real-time view of team resourcing, priorities, and delivery progress, identifying conflicts, risks, and gaps early Drive structured execution across time zones, partnering closely with tech leads to maintain consistent delivery rhythms Leverage AI tools to improve productivity, decision-making, and output quality in your day-to-day work Contribute to improving delivery standards and operational maturity across the Technology organization What We’re Looking For: 7+ years of experience in Technical Program Management, with direct involvement in engineering-led delivery Strong track record of leading complex, cross-functional initiatives across multiple engineering teams and time zones Proven ability to manage intake, triage requests, and define scope and priorities with technical stakeholders Experience tracking resource allocation across teams and proactively identifying capacity risks or gaps Demonstrated ability to drive execution—organizing work, following through, and unblocking teams Ability to engage deeply with technical systems, architecture, and dependencies without being hands-on coding Experience in digital assets and financial markets, including experience delivering technology initiatives in retail finance environments Prior experience as a software engineer or in a hands-on technical role using databricks is a plus What We Offer: Competitive base salary and discretionary bonus Company-paid health and protective benefits for employees and their eligible dependents Free virtual coaching and counseling sessions Opportunities to learn about the Crypto industry Smart, entrepreneurial, and fun colleagues Employee Resource Groups *Benefits may vary depending on location. Apply now and join us on our mission to engineer a new economic paradigm. Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances. We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact careers@galaxy.com.

Location: Almaty, Kazakhstan; Yerevan, Armenia; Tbilisi, Georgia Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another. Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world. We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world. We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025). We are looking for a Key Customer Success Manager to join our team! Your main tasks will be: Closely tracking and analyzing the User Experience of our Key Clients; Identifying any risks of client loss and suggesting retention methods; Showing initiative in enhancing the Customer Journey on our products; Actively participating in the development of systems and programs aimed at increasing the Key Clients' activity on our products; Effectively cooperating with other company departments to achieve goals (content group, IT, analytics department, customer support, and many more); Maintaining clear and informative records about Key Client experience using our services. We expect from you: Fluent English (Chinese or Spanish is a plus) Experience in an international environment, ideally working with clients Ability to handle time-sensitive situations and adapt quickly when circumstances change Strong attention to detail and the ability to process large amounts of information quickly Ability to come up with sound ideas and professional solutions to complex cases Confidence in presenting a professional opinion and persuading others of its merit Strong computer skills (Internet, G-Suite, MS Office) Insight into people and the ability to understand what they really need Stress resistance, a proactive attitude and a can-do mindset What do we offer: REMOTE OPPORTUNITY to work full-time; The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment; Vacation 28 calendar days per year; 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave; Bonuses up to $5000 for recommending successful applicants for positions in the company; 50% payment for professional training, international conferences, and meetings; Corporate discount for English lessons; ​ Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children); ​ Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years; Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc. Sounds good? Join us now!

— искать и привлекать инфлюенсеров на Tier-1 рынках; — вести переговоры и согласовывать коммерческие условия;

Location: Israel About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role Nebius is looking for a Data Excellence Manager to join our Data & Analytics organization, leading cross-functional data initiatives and processes. This role will help drive data alignment and visibility, creating a shared language and consistent processes in how data projects & resources are defined, managed, allocated & delivered across the organization. The role combines data excellence with strong project and process management. You will work with business stakeholders, Analysts, Data Engineers, and Data Scientists to translate business needs into clear requirements, establish effective working processes, and ensure that trusted data products and initiatives are delivered successfully. You’re welcome to work in our offices in Tel Aviv, Israel. Your responsibilities will include: Lead cross-functional data initiatives from requirements through production and business adoption, defining deliverables, milestones, owners & success criteria. Establish processes for intake, prioritization, resource allocation, and delivery of data products and analytical support. Define standards for data quality, ownership, documentation, access, and change management; drive resolution of data-quality issues. Drive accountability for delivery commitments through regular sprint and project reviews. Analyze planned versus actual delivery, resource allocation, and stakeholder feedback to improve planning, time estimates, and the balance between planned and ad hoc work. Own the business glossary, aligning terms, KPIs, calculations, sources, and owners. Partner with Data Platform teams, analysts, and business stakeholders to understand how data is ingested, structured, and transformed, and ensure consistent business definitions from raw tables to dashboards and business use Proactively communicate progress, successes, delays & risks to stakeholders. We expect you to have: Experience in data excellence, governance, quality, analytics, BI, data product management, or a related field. Proven track record of managing cross-functional projects from requirements through implementation and adoption. Technical fluency to work with data functions on ingestion, table structures, and supporting processes, connecting these to front-end analytics and business use. Strong understanding of data quality, KPI definitions, ownership & documentation. Strong project and process management skills, including prioritization, estimation, dependency management, and delivery reviews across concurrent initiatives. Ability to translate business needs into actionable data requirements, clearly communicate progress, outcomes, and trade-offs. A pragmatic, business-oriented mindset, with strong ownership, accountability, and a commitment to continuous improvement. Working knowledge of spoken and written English It will be an added bonus if you have: Experience with Tableau, Salesforce, DBT, data catalogs, or cloud data platforms. Experience with executive / functional reporting, self-service analytics, AI-powered data products Familiarity with data classification, privacy, security, and access controls. Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: Algiers, Algeria; Algeria (East); Algeria (West) Workplace: hybrid Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world. We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally. Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values. About the role : As a Product Manager at Yassir, you will be responsible for driving product initiatives from inception through execution. In this role, you will collaborate closely with designers, engineers, analysts, and other cross-functional team members within the organization to ensure that our products amaze and delight our users. You would be a leader who works in a highly collaborative environment, focused on building products in a lean way, as well as building strong relationships with your stakeholders and other product teams. If you like working in a product culture where teams value rapid testing and learning, then this is a great opportunity for you. About your role as Product Manager : Co-create, coordinate and facilitate your team's product discovery process Work with cross-functional collaborators, such as engineers, product designers, and marketers, to validate product ideas through a variety of product discovery frameworks and methods Work closely with users and stakeholders to understand their needs and objectives, and to gain a deep understanding of the problem space through workshops and research Conduct secondary and primary research, prototyping, and experiments (e.g. defining and understanding of proto-personas, customer journeys, customer interviews) Translate customer insights into prioritized product ideas or experiments to be tested on the market and with customers Synthesize data to make strategic evidence-based recommendations founded on the business, market, and customer needs Facilitate and actively collaborate in the development of business models, go2market plans, and early-traction tactics for products to be launched in collaboration with our clients, the product team, and other experts (e.g. marketing) Facilitate agile ceremonies in order to deliver a product or product initiatives in a timely manner and agreed on the quality‍ About your experience : Minimum of 3 years of proven experience in product management with digital products or in a similar product role at a Mobility, last mile, or quick delivery Startup. A track record of launching consumer-facing digital products and services (B2B or B2C) Experience working with scale-ups Ability to create and execute a customer discovery process to gather pains and opportunities Ability to design and run various ideation workshops Presentation skills and storytelling Understanding of how to integrate analytics into a product for generating useful information Understanding of the importance of branding and when it's important and when it's not A strong understanding of value proposition design and what makes for a successful venture Excellent verbal and written communication skills with the ability to communicate and influence stakeholders at all levels Knowledge of modern development practices like agile and scrum General understanding of the technical aspects in digital product development with the ability to work closely with technical engineers and get the best out of them Strong design sense with the ability to collaborate with designers to produce great work Ability to manage stakeholders across the business and clients Passion for digital products and human-centered design Dependable, enthusiastic, curious with great energy and the ability to work in a fast-paced, dynamic environment Fluent English Nice to have : Knowledge of lean startup techniques and what a good MVP should be across B2B and B2C Technical, consulting, or design background Understanding of metrics and how to define them for different companies and products Understanding of behavioral psychology and how to make products with high engagement and stickiness Understanding of the growth process across Acquisition, Activation, Retention, Referral and Revenue At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen. Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together. We look forward to receiving your application! Best of luck, Your Yassir TA Team

⭐️ Находить и привлекать кандидатов. ⭐️ Проводить первичный отбор.

Location: United Kingdom, Remote Workplace: remote Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. This role is fully remote, offering you flexibility to work from anywhere within the UK. Your new role As an Implementation Manager, reporting directly to a member of the Implementation Senior Leadership Team, you'll play a pivotal role in Olo's Customer Experience Team, helping to guide new and existing brands at their most transformative points to leverage Olo's products and services. Your work will directly impact the evolution of Olo’s product offerings by leveraging your product and industry knowledge to understand and address the unique goals and business processes of our customers. You'll also provide increasingly complex product expertise to customers, and collaborate with Project Managers, Technical Specialists, Product Managers, Support, and Leadership teams. You will have a direct impact on change management initiatives throughout the organization, and work alongside cross-functional peers to identify and contribute to process improvements, finding efficiencies to provide a seamless customer experience. How You’ll Make An Impact Responsible for a portfolio of projects involving product and platform integration work with various intricacies and evolving objectives and ensures successful outcomes. Displays expert levels of understanding of Olo’s breadth of product offerings and how they interact with customers’ tech stacks. Working with the customer, provides advanced technical troubleshooting and support for customer implementations addressing issues where possible and/or escalating according to established protocol with cross-functional teams. Plays an active role in partnerships to support ongoing product and integration developments. Leads efforts to identify and advocate for potential new product enhancements that can benefit customers or internal operations. As needed, work with external product partners to resolve bugs that occur in an active customer implementation. Conducts customer training on proper product integration best practices and troubleshooting. Acts as a partner to the product team to amplify product changes and updates, ensures the team is educated on them, and fully understands the impact to the business and customer experience. Actively participates in initiatives to improve Implementation velocity in collaboration with Olo leadership and the Implementation Team. Identifies and understands our customers’ unique environment where Olo's products are implemented and provides guidance on best practices. At times, may collaborate with Sales to participate in technical product discovery work in support of new opportunity business objectives. Acts as a point of escalation across teams and responsible for navigating the issue through to resolution. May partner with people managers to review metrics and identify opportunities to improve efficiencies. May be required to conduct work associated with Professional or Managed Services agreements. What Will Set You Up For Success 5+ years experience managing customer relationships, relevant project or account management work, or integration implementation work Experience creating an excellent customer experience and demonstrated ability advocating for customers Awareness of project management practices, including ability to self manage towards critical deadlines by leveraging internal stakeholders and/or external partners Demonstrated ability to solve problems using available resources, and thoughtfully explain problems and resolutions Demonstrated capacity to consume technical details at varying levels of complexity to successfully accomplish project objectives Preferred experience with Asana, Jira, Salesforce, Google Suite, and Zendesk Other Requirements Ability to be on-call after-hours and weekends or work a non-traditional shift, as business needs arise. Ability to travel occasionally, as needed. About Olo Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com. Applicant Privacy Notice (United Kingdom)

Location: Remote Canada At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the team Affirm values security as being critical to the company's continued success. Our mission is to cultivate a culture of security at Affirm, enabling the company to succeed in building honest financial products. The Security Risk Management team is evolving beyond traditional governance, risk, and compliance; we are building an engineering driven program that designs, automates, and scales the controls, workflows, and tooling that protect Affirm and our customers. The ideal candidate will design, develop, configure, and implement solutions to complex technical and business problems across the Security Third Party Program and the broader Security Risk Management program, with a focus on the third parties Affirm takes on when it enters new markets and acquires companies. They are equally comfortable shaping policy and shipping automation using modern tooling (Python, Cursor, Claude, and other agentic coding platforms) to replace manual GRC work with scalable, code-defined workflows. They will operate as a subject matter expert, interface with business, legal, corporate development, and engineering stakeholders, and play a key role in transforming Security Risk Management from a compliance oriented function into a security engineering discipline. What You'll Do: Lead and mature Affirm's Security Third Party Program, including the design, implementation, and continuous improvement of processes, controls, and operational workflows Own pre-launch security due diligence for the third parties that support Affirm's entry into new international markets, such as local payment processors, banking and lending partners, credit bureaus, identity verification and KYC providers, collections agencies, and in-region hosting providers. Adapt Affirm's third party assessment standards to new markets, account for data residency, cross-border data transfer, and local regulatory requirements Support Finance - Strategy & Development, Legal, and Security leadership on M&A security due diligence: assess an acquisition target's security program, control environment, incident history, data handling, and third party dependencies, and turn findings into risk ratings and deal recommendations Lead post-close integration of an acquired company's vendor portfolio into Affirm's third party program, including inventory, risk tiering, reassessment, and tracking remediation and transition service dependencies to closure Design and operate workflow orchestration and integrations across systems like ticketing, GRC platforms, vendor management tools, identity providers, and cloud control planes Partner closely with Procurement, Legal, Engineering, IT, Compliance, Privacy, Corporate Development, international launch teams, and business stakeholders to assess and manage security risk across third party relationships Translate ambiguous business and security requirements into practical, scalable program solutions and decision frameworks Identify opportunities to automate manual processes across the program and prototype solutions yourself rather than waiting on an engineering backlog Drive program operational excellence by establishing repeatable processes, service-level expectations, metrics, and reporting for third party security risk management Evaluate third party security controls, cloud architectures (AWS/GCP), integration patterns, and risk posture, and provide clear recommendations to stakeholders and leadership Conduct threat modeling assessments on high risk integrations and partner with Security SMEs for deeper diligence Manage and prioritize a portfolio of complex security risk reviews and initiatives simultaneously, including confidential deal work on compressed timelines, balancing business enablement with risk reduction Partner with technical teams to implement or optimize systems and tools that support program automation and workflow orchestration Develop dashboards, reporting mechanisms, and program insights (SQL, BI tools, or custom tooling) that improve visibility into risk trends, bottlenecks, and program performance Act as a trusted advisor and SME on third party security risk management, helping stakeholders make informed, risk based decisions Contribute to the broader Security Risk Management strategy by identifying opportunities to scale, simplify, and strengthen security governance processes through engineering What We Look For: 5+ years of experience in Information Security, Risk Management, Engineering and/or relevant roles Experience performing security due diligence on M&A targets, or running third party risk assessments across multiple countries or regulatory regimes Hands-on experience using agentic coding tools (Cursor, Claude Code, Copilot, etc.) and a working knowledge of Python; you don't need to be a software engineer, but you should be fluent enough to read, modify, and run scripts, build automations, and ship small tools end-to-end Familiarity with cloud environments (AWS, GCP, or Azure): IAM, logging, common services, and the security risks/controls that apply to cloud-deployed third parties and integrations Excellent written and verbal communications skills Experience engineering solutions via Python, Claude, Cursor or other agentic coding tooling Experience with industry based information security & control frameworks (NIST Cybersecurity Framework, ISO 2700x, SOC 1 & 2 (SSAE 18), ISAE 3402, PCI DSS, NIST 800-53, CIS Critical Security Controls, etc.) BA or BS degree in Information Security, Cyber Security, Computer Science or related field or commensurate experience Attention to detail and experience with security practices and security tooling Demonstrated ability to drive projects towards completion Ability to understand and communicate technical issues to non-technical teams and leadership Sound judgment and discretion handling confidential, deal-sensitive information Familiarity with international data protection and third party or operational resilience requirements (e.g., GDPR, EU DORA, etc.) is a plus Professional certification in Information Security or Risk Management (such as CISSP, CISM, CISA, CRISC, etc.) is a plus Base Pay Grade - L Equity Grade - 5 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company). CAN base pay range per year: CAD $128,000 - $188,000 Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: Health coverage at no cost: We cover 100% of premiums for employees and their dependents. Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you. Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to. Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. Location - Remote Canada This remote role is open only to candidates residing in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan. #LI-Remote Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: Health coverage at no cost: We cover 100% of premiums for employees and their dependents. Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you. Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to. Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help. For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.

Location: Worldwide Workplace: remote Requirements— English B1 or higher: ability to read and understand written communication and communicate confidently with English-speaking partners;— Experience in customer support, account management, or another role involving direct communication with clients or partners;— Communication skills: ability to manage a high volume of correspondence, understand partners’ requests, and communicate information clearly;— AI tools: willingness to use AI and automation tools for working with text, information, and routine tasks while checking the quality of the output.Responsibilities— Handle incoming requests from potential and existing partners: answer questions, help resolve issues, and support ongoing communication;— Carry out initial qualification of new partners: collect information about traffic sources and pass relevant opportunities to Affiliate and Influence Managers;— Search for potential partners and work with contact databases: send introductory messages and initiate communication;— Prepare basic analysis and reports on partners, incoming requests, and results, while keeping track of relevant market developments;— Work with related teams and an AI bot: monitor the quality of automated communication and ensure smooth information handovers between shifts and responsible managers.What we offer— High salary (plus performance bonuses and salary revision);— Remote work;— Work schedule: rotating 2/2 (day shift 07:00–17:00; night shift 16:00–04:00);— 24-days holiday leave;— Corporate English lessons;— Exciting work challenges that allow you to grow to your full potential;— Strong team of like minded professionals who will be by your side to accomplish ambitious projects, and to stimulate your professional development and bring experience.

Location: Worldwide Workplace: remote Requirements— 2+ years of experience in Influence Marketing: practical experience independently searching for, attracting, and managing partners;— iGaming experience is mandatory: good understanding of the product, market specifics, partnership models, and traffic;— Experience with Tier-1 GEOs: the US is the main priority; experience with Canada, Australia, the UK, and other Tier-1 markets will be an advantage;— Experience working with streamers: good understanding of Twitch, Kick, YouTube, and other streaming platforms, integration formats, and principles of audience assessment;— English B2 or higher: strong spoken and written English for independent negotiations with English-speaking streamers, agencies, and partners;— Analytical skills: ability to assess audiences, traffic sources, and placement results, as well as work with analytical tools, spreadsheets, and reporting;— AI tools: experience using AI for creator search and initial assessment, preparing communication, market research, and automation of routine processes.Responsibilities— Search for and attract streamers across Tier-1 markets, primarily the US, building a new network of partners almost from scratch;— Negotiate and establish partnerships: discuss commercial terms, integration formats, budgets, and opportunities for long-term cooperation;— Launch and manage integrations with streamers across Twitch, Kick, YouTube, and other relevant platforms;— Develop additional channels for partner acquisition and presence, including Discord, Reddit, Snapchat, and other relevant communities and platforms;— Analyse potential partners and campaign results, assessing audience quality, traffic, and overall partnership effectiveness;— Maintain reporting and the partner database, keeping commercial terms, campaign results, and key performance indicators up to date for further optimisation.What we offer— High salary (plus performance bonuses and salary revision);— Remote work;— Work schedule: Mon-Fri (9h with 1h lunch break), flexible start 8:00-10:00;— 24-days holiday leave;— Corporate English lessons;— Exciting work challenges that allow you to grow to your full potential;— Strong team of like minded professionals who will be by your side to accomplish ambitious projects, and to stimulate your professional development and bring experience.

Location: 125 S Wacker Dr, Suite 3150, Chicago, IL 60606 LOCATION: Hybrid or remote, based in Chicago, IL Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen. Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team! JOB OVERVIEW: The Relationship Manager in EPIC Private Client is responsible for providing exceptional service and guidance to a group of private clients by providing professional advice and demonstrating advocacy for the client at all times.  The Relationship Manager works independently and must be an excellent problem solver. This is a full-time exempt position. Responsibilities Become a trusted advisor and provide exemplary service in all aspects to our Private Clients. Work as a team with other Private Client Relationship Managers and Account Managers, Private Client Associates, Private Client Advisors and EPIC Private Client leadership team. Actively participate in thought leadership as EPIC grows and optimizes the private client practice. Provide mentorship and leadership to Private Client Associates. Develop cooperative and professional relationships with our carriers. Manage renewal activity from start to close. Deliver complete and accurate renewal reviews according to agency guidelines. Look for sales opportunities by account rounding and selling additional coverage. Assume ownership of customer concerns and feedback until completion. Remarket accounts according to agency guidelines or at the request of the producer or insured. Assist Private Client Advisors in initial discussions with prospective clients and the onboarding of new clients when needed. Take on additional responsibilities. Manage projects as directed by EPIC Private Client Leadership. Comply with all internal procedures and practices while demonstrating the ability to meet performance and quality standards. Education and Experience College Degree Preferred / P&C Insurance License required 5 + years Client Management Experience Working knowledge of computers and relevant software applications, i.e., MS Office, Outlook, etc. Sagitta (ATS) and ImageRight experience is preferred. Skills and Abilities Possess excellent written, verbal, and organizational skills. Must be able to work within a team environment. Account Executives are expected to avoid E&O situations. Demonstrate a sense of urgency when responding to an inquiry. Must possess the ability to multi-task and prioritize multiple projects. Must possess attention to detail. Must be punctual and reliable. Must be able to keep information confidential. COMPENSATION: Exempt: The base salary range for this position is $95,000 – $115,000. This range represents the employer’s good faith estimate of the compensation for this role at the time of posting. Actual compensation will be determined based on factors such as experience, skills, training, certifications, education, internal equity, and market data. This role may also be eligible for bonuses and a comprehensive benefits package. WHY EPIC: EPIC has over 60 offices and 4,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer: Generous Paid Time off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave Generous employee referral bonus program of $1,500 per hired referral Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!) Employee Resource Groups: Women’s Coalition, EPIC Veterans Group Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation We’re in the top 10 of property/casualty agencies according to “Insurance Journal” To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/ . EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf . Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-TM1 #LI-Remote

Location: United States - Remote Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. What you'll do: Partner with our regional Sales Leadership to help our customers evaluate and prove the value of our solution and develop and execute technical sales strategies and account plans Lead and manage a team of sales engineers, providing guidance, mentorship, and professional development opportunities. Hiring/Staffing of Sales Engineers to support Chainguard’s Enterprise business and its growth Set performance goals and conduct regular performance evaluations: Collaborate with the sales team to identify Enterprise customer requirements and provide technical expertise during the sales process. Stay current with industry trends, competitive products, and emerging technologies relevant to the Enterprise sector. Provide feedback to product management on customer requirements and market demands Assist in the creation of technical sales collateral, including presentations, datasheets, and whitepapers pertinent to the Enterprise practice Track and report on key performance metrics, including Tech Wins/Losses, POV Time to Close, ARR Identify areas for staff improvement and implement corrective actions as needed. Monitor expenses and ensure adherence to budgetary constraints What we're looking for: Minimum of 4+ years experience in a Sales Engineering Leadership supporting clients in the Enterprise accounts space Minimum of 8+ years experience as a Sales Engineer supporting clients in the Enterprise accounts space Container technologies (Kubernetes, Serverless, Docker) Cloud technology (AWS, Azure, Google, etc.) Cloud security or containers security Experience with MEDDPICC and or Command of the Message sales frameworks Smart and passionate people that can persevere to success. People acting as trusted advisors, able to build credibility with customers. Strong team players committed to help and mentor their peers. Located in the United States & reside on the East Coast. About Us We live and breathe our company values: We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. We have a bias for intentional action — We prioritize, plan, try things, and fail fast. We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year. If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice . ©2026 Chainguard. All Rights Reserved.

Location: City of Johannesburg, Gauteng Workplace: hybrid Capital.com is a global trading and investing platform operating across regulated markets worldwide. Capital.com South Africa is an Authorised Financial Services Provider and an FSCA-approved Over-the-Counter Derivative Provider. The Premium Client Manager will manage, develop and grow a portfolio of high-value clients in South Africa, giving each one proactive, informed and commercially disciplined support. The role calls for a strong commercial mindset, excellent relationship management skills, sound knowledge of financial markets, and the ability to deliver an exceptional client experience within a regulated environment. This is a relationship management and commercial client engagement role. It does not involve the provision of financial advice, discretionary portfolio management or personalised investment recommendations. Responsibilities: • Maintain a strong understanding of market developments, competitor activity and Capital.com’s full product suite across all relevant revenue streams. • Support client engagement and retention through consistent communication, strong product knowledge and a clear understanding of Capital.com’s services. • Proactively identify, source and engage prospective premium clients through appropriate business development activity, referrals, networking, events and approved internal channels. • Maintain accurate CRM records, including client interactions, follow-ups, pipeline activity and agreed actions. • Liaise with Compliance, Operations and Customer Support to resolve client matters. • Willingness and ability to travel regionally, where required, to support client engagement, business development activity and Capital.com events. Requirements: • 5–10 years’ experience in client relationship management, business development, premium client service, brokerage, fintech, trading, wealth management, or a related financial-services environment. • Bachelor's degree in Finance, Economics, Commerce, Investment Management, or a related field. • FSCA RE5 regulatory exam completed. • Strong understanding of financial markets, including FX, indices, equities, commodities, macroeconomic data, market sentiment and derivative products such as CFDs. • Excellent verbal and written communication skills, with the ability to engage confidently and professionally with sophisticated clients. • Demonstrated ability to acquire new clients and build long-term client relationships. • Experience attending or supporting client events, seminars, webinars, exhibitions or business development roadshows. • Ability to work effectively in a fast-paced, regulated environment where client experience, commercial outcomes and compliance standards must be balanced. • Fluent in English. Advantageous To Have: • SAIFM / RPE modules, particularly Introduction to Financial Markets, Regulation and Ethics, or Derivatives • Additional South African language skills would be beneficial but are not essential. Local Market Knowledge: • Understanding of the South African financial services regulatory environment, retail investor behaviour and conduct expectations. • Awareness of FSCA expectations for financial promotions, fair client communication and conduct risk in financial services. What Will You Get In Return: • Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated. • Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid • Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry. • Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team. • Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks! • Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits! • Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Location: Thailand - Remote About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM You’ll join a newly formed Technical Account Management team built to make sure every Smartcat customer, at every tier, can reach a human technical expert 24/7. AI already resolves a growing share of customer issues, so you’ll own the escalations beyond what AI can handle: technical troubleshooting, integrations, and workflow questions, solved in an AI-forward way. You’ll be assigned a portfolio of accounts, and on our largest accounts you’ll be the named technical resource and work directly with the account executive. MISSION Be the trusted technical expert behind Smartcat’s customers: meet their needs with passion and approachability, resolve complex escalations with AI-first problem solving, keep integrations and workflows healthy, and give customers around the world fast, expert technical support at any hour. OUTCOMES Act as the technical point of contact for an assigned portfolio of accounts within your tier (Strategic, Enterprise, or Corporate), partnering with the account team on each Take ownership of customer escalations that go beyond what Smartcat’s AI capabilities can resolve, using technical troubleshooting and AI tools to reach resolution quickly Resolve customer inquiries and requests in modern ticketing systems such as Zendesk and YouTrack, maintaining a consistently high customer satisfaction rate Provide 24/7 coverage as part of a globally distributed team, so every customer can reach a human regardless of tier Own technical onboarding and implementation: API and connector integrations (CMS, TMS, DAM, dev tools), SSO/SAML setup, workspace architecture, and workflow configuration Escalate feature requests, bugs, and issues that need engineering to Support, Product, and Engineering with clear reproduction steps, and own root-cause communication through resolution Advise customers on best-practice use of Smartcat’s platform (CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows) to maximize adoption and ROI Monitor technical health signals (integration failures, API error rates, usage drop-offs) and flag risk to the account team before it becomes churn Collaborate with engineers, analysts, testers, success managers, and product managers, and relay customer technical feedback to influence the roadmap Develop and maintain help center content, internal documentation, runbooks, and reusable integration patterns, using AI to keep them current Support renewal and expansion conversations with technical proof points: performance data, integration health, and use-case expansion opportunities How the tiers differ: On Strategic accounts (our largest named customers), you’ll be the go-to technical resource and work directly with the assigned account executive. On Enterprise and Corporate accounts, you’ll cover a larger number of accounts, with less day-to-day customer-facing time and more emphasis on efficient, AI-powered issue resolution. HOW YOU’LL RAMP By Day 30: Learn Smartcat’s platform end to end: CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows, and the integration and API landscape Learn how AI handles first-line customer issues today, where human escalation takes over, and how tickets flow through Zendesk and YouTrack Meet your account team, Support, Product, and Engineering counterparts, and get oriented on your assigned accounts: architecture, integrations, open issues, and health signals By Day 60: Resolve customer escalations independently, using AI tools to diagnose and solve, and escalating to Engineering with clear reproduction steps when needed Lead technical onboarding or integration work for at least one account Monitor health signals across your accounts and flag at least one emerging risk to the account team By Day 90: Carry your full account portfolio, including your share of 24/7 coverage Run a technical workshop with a customer’s team and summarize it cleanly for their business stakeholders Contribute help center content, a runbook, or a reusable integration pattern to the team’s library, and relay customer feedback that informs Product and Engineering WHAT YOU’VE ACCOMPLISHED Background in the localization or translation industry, for example as a localization engineer at a translation agency or language service provider, with a strong understanding of languages and international customers An AI-first approach to problem solving: you already use AI tools to troubleshoot, diagnose, and work faster Exceptional troubleshooting and problem-solving skills, with a track record of owning issues through resolution A genuine love of helping and teaching people, and excellent written communication skills in English Working knowledge of REST APIs and webhooks, and comfort reading logs and debugging integration failures; scripting experience (Python or JavaScript) is a plus Experience with ticketing systems such as Zendesk and YouTrack The ability to explain technical root cause to both engineers and non-technical stakeholders, and to run a technical workshop with a customer’s team and then summarize it cleanly for their VP Comfort owning multiple accounts at once and prioritizing under pressure, including during crisis de-escalation Experience working on remote, globally distributed teams Openness to feedback and to others’ opinions and ideas, and eagerness to grow Bonus: technical support or quality assurance experience, and experience with CMS/TMS integrations or content supply chain tooling Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

Location: Boston Office Workplace: Hybrid OUR STORY Pointr is the market leader in Indoor Mapping, Location and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month. As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team. ROLE OVERVIEW We're building a Program Management Office (PMO) at Pointr and are looking for a Program Manager Excellence to lead it. This role owns the management, coaching, and performance of our Technical Project Manager (TPM) team, a distributed group based in the US and Turkey, and is responsible for building the standards, tools, and rhythms that let that team deliver consistently excellent outcomes for our global clients. This is a hybrid people-leadership and process role: you'll manage TPMs directly, while also designing the playbooks, KPIs, and governance that turn individual project wins into a repeatable, scalable delivery function. You'll work closely with Sales, Customer Success, Product, Delivery, and Engineering leadership to make sure delivery capacity, quality, and client experience scale with the business. You're a strong fit if you've led distributed technical project teams servicing enterprise customers before, are energized by building process from scratch, and know how to balance hands-on coaching with executive-level reporting — all while working across US and Turkey time zones. WHAT YOU'LL DO - Build and lead Pointr's Program Management Office (PMO), setting the vision, structure, and operating rhythm for the TPM function - Directly manage a team of Technical Project Managers based in the US and Turkey, including hiring, onboarding, coaching, and performance management - Define and roll out standardized delivery methodology, templates, and playbooks across the full project lifecycle — from requirements gathering through deployment and ongoing support - Establish and track portfolio-level KPIs (on-time delivery, customer satisfaction, resource utilization, risk exposure) across all concurrent client deployments - Own portfolio-level visibility for leadership: consolidate project status, risks, and resourcing across the TPM team into clear, executive-ready reporting - Drive quality evaluations of all completed implementations, including customer and end user experience evaluations. - Serve as an escalation point for at-risk projects, partnering with TPMs and technical teams to unblock delivery issues before they impact clients - Partner with Sales, Customer Success, Product, and Engineering leadership on capacity planning, staffing forecasts, and cross-functional process alignment - Standardize the toolset used for project tracking and reporting (e.g., Jira, Smartsheet) and drive consistent adoption across the team - Foster a culture of ownership, continuous improvement, and knowledge-sharing across a geographically distributed team, with a focus on increasing quality and reducing time to implementation. - Stay close to Pointr's product and technology so the PMO's standards reflect real deployment realities, and feed field learnings back into the product roadmap WHAT SUCCESS LOOKS LIKE - First 90 days: you've met every TPM and key stakeholder, mapped the current project portfolio and delivery pain points, and have a clear point of view on where the PMO should focus first. - 6 months: a standardized delivery playbook and reporting cadence are in place, KPIs are being tracked consistently across both regions, and the TPM team feels supported and aligned around shared standards. - 12 months: the PMO is a trusted, visible function — delivery performance is consistent and predictable across the US and Turkey, leadership has clear portfolio-level visibility, and the team is set up to scale as Pointr grows. WHAT WE SEEK - 8–12+ years of experience in customer-facing technical program/project management, including experience managing or leading a team of project or technical project managers - Prior experience building, running, or scaling a PMO or centralized delivery function within a technology, SaaS, or hardware company - Demonstrated success managing distributed, cross-border teams, ideally spanning US and international (EMEA/Turkey) time zones - Strong grounding in project/program delivery methodology (Agile, hybrid) and the ability to translate it into practical, adoptable playbooks - Track record of defining and reporting on delivery KPIs to senior leadership - Excellent people-leadership skills: coaching, performance management, and building a strong team culture across geographies - Strong executive communication and stakeholder management skills, comfortable operating across technical, commercial, and leadership audiences - Ability to work a schedule with meaningful overlap across US (EST) and Turkey (TRT) business hours - Full professional proficiency in written and spoken English PREFERRED QUALIFICATIONS - Experience in indoor location technology, IoT, hardware deployment, or other complex physical/technical implementation environments - PMP®, PgMP®, or Certified ScrumMaster® (CSM) certification - Experience setting up a PMO function from the ground up in a scaling startup working with Global 500 and other enterprise customers - Demonstrable experience with project and portfolio tools such as Jira, Smartsheet, MS Project, or similar - BS or MS degree in a relevant technical, business, or management field WHAT WE OFFER - A supportive, kind (no-ego), and smart team - International environment and inclusive culture - Competitive base salary, attractive stock options, and uncapped renewal commission - Private health care (75%) and Dental - Company-sponsored parental leave - 18 days PTO, plus sick time + 12 holidays per year - 401(k) retirement scheme COMPENSATION Base salary range: $150,000–$170,000 + bonus & equity, based on experience and market. Total compensation also includes stock options and benefits: medical/dental, 401(k), 18 days PTO + sick time + 12 holidays, and paid parental leave. #LI-HYBRID Do Not Meet Every Requirement? Apply anyway. We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.   WE SUCCEED TOGETHER Great outcomes happen when talented, diverse people come together with a shared purpose. We value empathy, humility, and expertise, and we believe the best ideas come from collaboration, thoughtful challenges, and open feedback. We empower our teams with clear goals and ownership, creating an environment where everyone can contribute, grow, and succeed. We take responsibility for our individual and collective development, celebrate our progress, learn from our experiences, and recognize the impact we create together. We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do. We are committed to providing an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please reach out to your recruiter or contact our team at hiring@pointr.tech hiring@pointr.tech. A NOTE ON THE USE OF AI IN OUR INTERVIEW PROCESS While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team. On our end, we utilize a platform called Granola as a notetaker and review tool to ensure a fair and transparent hiring process. Beware of scammers! All legitimate communication from Pointr regarding your application will come directly from an @pointr.tech http://pointr.tech email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.