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Location: Colombia About the role: We’re looking for an experienced Talent Manager to join our fast-paced creative team. This person will be responsible for sourcing, vetting, and onboarding top creative talent to support high-performing ad campaigns, UGC production, design, and more. You should have a keen eye for A-players, an instinct for strong creative potential, and the communication skills to build long-lasting relationships with top-tier talent. About us: Advantage HQ is a tech-enabled growth firm helping leading brands scale profitably and predictably. We combine full-service performance marketing with proprietary tech, including: • A creator marketplace managing over 80,000 influencer partnerships monthly • An AI-powered platform to streamline discovery, outreach, and whitelisting • Proven playbooks in influencer marketing, paid media, performance creative, and CRO We’re trusted by 200+ high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 100+ growth operators, analysts, and creatives manages over $500M in annual media spend and drives meaningful bottom-line impact for our partners. Responsibilities: Proactively source and shortlist A-level creative talent (editors, designers, strategists, UGC creators, etc.) Conduct screening calls to assess skill set, cultural fit, and communication capabilities Build and maintain a strong talent pipeline for ongoing and future project needs Partner closely with Creative Leadership to identify talent gaps and hiring priorities Have briefing calls with potential talent to clearly explain project deliverables, set expectations, and align on creative goals to ensure high-quality, on-brand output that drives performance Manage and optimize the full talent acquisition process, from outreach to onboarding Use spreadsheets to organize and track talent pools QC and QA of submitted content to ensure it meets brand guidelines, creative standards, and campaign objectives before final delivery Stay updated on creative industry trends and talent standards Ensure a seamless and professional experience for all potential candidates Using platforms like Casting Networks, Billo, Fiverr, Upwork, and other sourcing tools to find high-quality talent. Requirements 2+ years of experience in a Talent Manager, Creative Recruiter, or similar role Proven success in identifying and hiring top creative talent Comfortable and confident on calls with candidates Excellent written and verbal communication skills Strong organizational and time-management skills Experience working with creative teams Ability to assess soft skills, cultural fit, and creative potential Familiarity with creative portfolios, reels, and case studies Knowledge of sourcing platforms like Casting Networks, Billo, Fiverr, Upwork, etc. Nice to have Experience in UGC or DTC brands Familiarity with freelance and project-based creative hiring Connections in the creative / advertising / content creation space Compensation: The compensation range is $1,200-$1,800 USD a month based on the experience. This role is a contracted role, candidates should be prepared to operate as self-employed contractors. Additional details: 100% Remote Work in EST business hours (Mon-Fri) 20 paid vacation days annually Paid bank holidays Emergency sick leave allowance

Location: Rio de Janeiro, Brazil About Advantage HQ Advantage HQ is building the next generation of creator-led growth infrastructure for consumer brands. We combine creative strategy, creator partnerships, performance content, whitelisting, affiliate distribution, paid media, and proprietary technology into one integrated growth system. Our team manages more than $850 million in annual media spend and works with a network of more than 400,000 creators across Meta, TikTok, and YouTube. Through Meteoric AI, our proprietary intelligence platform, we use data and AI to improve decision-making across creative production, creator selection, customer acquisition, campaign performance, and brand growth. We work with ambitious consumer brands across health, wellness, beauty, nutrition, personal care, and lifestyle. The Opportunity Our media organization is growing, and strong performance at scale requires more than talented Media Buyers. We need leaders who can build the systems, processes, and operating rhythms that allow teams to deliver consistently as client volume grows. The Media Operations Manager will manage Media Buying teams while owning the systems that support their performance. You will be responsible for turning a group of capable individuals into a well-run operating unit. You will work closely with Media Buying leadership and cross-functional teams to improve execution, capacity, quality, and team performance. What You'll Own Build the team operating system You will establish clear workflows, operating rhythms, standards, and accountability mechanisms for the teams you manage. You will determine what needs to happen consistently across accounts and build practical systems that make that possible. Manage team performance You will lead Team Leads, Media Buyers, and Media Analysts and hold the team accountable for performance, quality, and execution. You will create a clear feedback loop between individual performance, team performance, and client outcomes. Improve operational efficiency You will identify bottlenecks, recurring errors, unnecessary manual work, and gaps in communication. You will redesign processes and introduce tools, automation, and documentation where they create meaningful improvements. Manage capacity and resources You will monitor workload across teams and make recommendations around account allocation, hiring, staffing, and resource requirements. As client volume changes, you will ensure the organization has the capacity to support it. Develop leaders You will coach Team Leads and high-potential Media Buyers and help build the next layer of leadership within the organization. Who You Are You are an experienced media leader who has moved beyond managing your own accounts. You understand that good teams need clear expectations, reliable systems, strong managers, and accountability. You enjoy finding the reason behind recurring problems and fixing the system instead of repeatedly addressing the symptom. You have strong paid media judgment, but your primary leverage comes from making other people and teams more effective. You are comfortable operating with incomplete information and taking ownership of problems that do not come with predefined solutions. Experience We Value 6+ years of experience in paid media, performance marketing, growth marketing, or a related field Strong e-commerce experience Experience managing Media Buyers, Analysts, Team Leads, or similar professionals Experience building or improving operating processes and team workflows Strong knowledge of Meta, Google, TikTok, and other paid media platforms Experience with performance management and team development Experience managing team capacity and resource allocation Strong analytical, organizational, and communication skills Experience in an agency, growth, or high-volume client environment is valuable Why Join Advantage HQ This is an opportunity to help build the operating infrastructure behind a rapidly growing media organization. You will have significant ownership over how teams work, how performance is measured, how capacity is managed, and how we scale without allowing operational complexity to slow us down. Compensation & Location $50,000 - $110,000 USD total annual compensation, including base salary, performance bonus, and equity. Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best. We are open to candidates globally. We care far more about ownership, judgment, and execution than geography. If you're excited by leading teams, building better operating systems, solving recurring problems, and helping a growing media organization scale, we'd love to hear from you.

Location: Edinburgh, IN, United States Program Manager About SITE 525 SITE 525 is at the forefront of delivering cutting-edge training solutions for information maneuver specialists. Our mission is to empower the warfighter with realistic, high-fidelity training environments that simulate the challenges of modern information warfare. SITE 525 is seeking a Program Manager for the Cybertropolis Technology Environment Platform (CTEP) contract. The CTEP provides a one-of-a-kind platform for DoD and Joint, Interagency, Intergovernmental, and Multinational (JIIM) partners to conduct training or Research, Development, Testing & Experimentation (RDT&E) in a wide variety of emerging technology areas, but primarily related to cyberspace and cyber-electromagnetic (CEMA) operations. The CTEP Project Manager will oversee and provide CTEP customer support for cyber testing and training events and exercises, including gathering and implementing event requirements. This position is located in Edinburgh, Indiana on Camp Atterbury and is contingent upon award. Responsibilities Perform overall management of the Contractor effort, including directing all contractor/subcontractor personnel and performance reporting. Conduct tours and briefings for senior state and national-level leaders. Represent the Program at various national level working groups and planning conferences. Conduct high-level engagements at the Joint Staff, Department of Army, National Guard Bureau and Office of the Secretary of Defense (OSD) levels. Required Qualifications Certified Project Management Professional (PMP), Certified Program Management Professional (PgMP), or Level III Program Management Certification from the Defense Acquisition University. Documented experience of at least five years’ in Project/Program Manager position managing project budgets and procurement in excess of $5 Million dollars per program. Minimum 10 years’ experience within the last 20 years in Program Management or senior level DoD experience: Military field grade officer or above or a senior Non-Commissioned Officer of rank E-8 or above DoD civilian of paygrade GS13 or higher Defense Industry Civilian professional with at least 10 years of experience working with Senior level DoD personnel Program Manager candidate must have at least one year of experience managing one of the following programs: Information Technology Program Operational Technology Program Information Assurance Program Cyber Training Program Cyber Testing Program Cyber Range Program OR a Technology-oriented Program related to one of the above Master’s degree required. Proficient in Microsoft Office. Current ACTIVE TS/SCI Clearance. Possess a valid motor vehicle operator’s license and GSA vehicle license. Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Most positions require ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status, and any other characteristic protected by federal, state, and local law. If you require an accommodation to apply for a position with the company please email accommodation@idsinternational.com.

Location: Edinburgh, IN, United States About SITE 525 SITE 525 is at the forefront of delivering cutting‑edge training solutions for information maneuver specialists. Our mission is to empower the warfighter with realistic, high‑fidelity training environments that simulate the challenges of modern information warfare. This Operations Manager role will support the Muscatatuck Training Center Advanced Cyber Center – Testing, Training & Experimentation (MACC‑TTE) contract and is contingent upon award. The position is located at Camp Atterbury in Edinburgh, IN. Responsibilities Lead day‑to‑day MACC‑TTE operations, maintenance, development, and customer support, ensuring continuity of operations and mission readiness. Plan and execute testing and training events by integrating sponsor requirements, coordinating resources, and ensuring compliance with contract objectives. Manage staffing, budgets, deliverables, and schedules; monitor performance metrics and risks; report regularly to the Program Manager and government client. Serve as Deputy Program Manager, acting for the PM when required and representing the program to senior DoD and National Guard stakeholders. Drive process improvements, quality management, and compliance with DoD, NGB, and Army regulations and contract requirements. Required Qualifications Active TS/SCI clearance and ability to maintain it. Ten or more years of program or operations management experience in DoD or similar large‑scale technology programs (cyber range, IT/OT, information warfare). Proven track record leading multi‑disciplinary teams in planning and executing complex training and test events, with expertise in integrating technical, logistical, and operational requirements. Demonstrated ability to manage budgets and schedules for programs exceeding $5 million. Bachelor’s degree in engineering, computer science, business, or related discipline; PMP or equivalent certification. Preferred Qualifications Experience with cyber‑range operations, training support, and Joint/Interagency coordination. Familiarity with National Guard Bureau, Joint Staff, or Army acquisition processes. Ability to work across cybersecurity, networking, systems engineering, and RF teams. IAT Level 2 certification (e.g., Security+ CE).

Location: Arlington, VA, United States Job Title Program Manager Why IDS? IDS believes in resolving conflict and building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients. This position is contingent upon contract award. Location Gov site (NCR) Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier, or later reporting based on customer requirement s. Job Description IDS is seeking an experienced Program Manager to lead, oversee, and execute complex, large-scale programs supporting government and defense missions. This role is responsible for full lifecycle program leadership, including resource planning, milestone execution, cost management, personnel supervision, stakeholder coordination, and alignment with organizational and mission priorities. The Program Manager will apply proven methodologies and strong leadership principles to guide diverse teams, subcontractors, and multifunctional efforts in support of high-visibility programs. Key Duties • Plan, direct, and manage methodologies and program operations, ensuring effective manpower utilization, compliance with standards, training execution, and overall performance optimization. • Lead problem resolution efforts, manage employee relations (including subcontractor personnel), and oversee cost, budget, and schedule performance. • Supervise and guide employees across various labor categories and skill levels. • Coordinate with Service Headquarters and/or DoD leadership to ensure program objectives and mission requirements are achieved. • Develop and maintain program schedules, resource plans, risk assessments, mitigation strategies, and reporting deliverables. • Ensure program activities meet quality, security, and contractual requirements. • Communicate effectively with internal and external stakeholders, providing timely briefs, updates, and decision-support materials. • Drive continuous improvement initiatives that enhance program efficiency and effectiveness. Requirements • Bachelor’s degree in engineering, scientific, technical, management, or a related discipline. • 8–10 years of experience: • Planning, directing, and managing complex projects and operations of similar size and complexity, including manpower utilization, standards, training, problem resolution, employee relations, cost, budget, and milestone management. • Managing and supervising employees across diverse labor categories and skill levels. • Working with Service Headquarters and/or DoD leadership. • TOP SECRET/SCI clearance required. Questions? Please reach out to lolney@idsinternational.com for additional questions or information.

Location: Arlington, VA, United States Job Title Resource Management Analyst Why IDS? IDS believes in resolving conflict and building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients. Locations Gov Site (NCR) Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements. Job Description IDS is seeking a Resource Management Analyst to support financial planning, budgeting, execution, and defense acquisition reporting across complex government programs. This role supports senior leadership by preparing programmatic financial documentation, analyzing resource requirements, managing multi-year budget planning cycles, and supporting PPBE and POM development. The Resource Management Analyst ensures accurate, timely financial data and contributes to strategic resource decision-making. Key Duties • Support planning, programming, budgeting, and execution (PPBE) processes, including documentation, tracking, and reporting. • Assist in developing Program Objective Memorandum (POM) inputs, resource justification materials, and financial execution reports. • Conduct financial analysis to support program funding strategies, cost projections, and resource prioritization. • Prepare acquisition-related documentation, resource reports, and metrics for leadership review. • Coordinate with internal and external stakeholders to gather data, analyze requirements, and support informed financial decisions. • Maintain accurate financial records, audit support documentation, and program budget tracking tools. • Identify funding issues, risks, and mitigation options to support program continuity. • Assist with multi-year budget planning, forecasting, and alignment with organizational priorities. Requirements • Bachelor’s degree in Finance, Business Administration, Accounting, or a related field. • 5–7 years of experience in: • Defense acquisition guidance and reporting; or • Planning, Programming, Budgeting & Execution (PPBE) management; or • Program Objective Memorandum (POM) preparation. • SECRET clearance required. Compensation This position is contingent upon award Questions? Please reach out to lolney@idsinternational.com for additional questions or information.

Location: Muscatatuck, IN, United States Job Title Multidomain Operations Manager (Project Management Specialist II) Why IDS? IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients. Locations Muscatatuck, Indiana Shifts Available Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements. Job Description IDS is seeking a Multidomain Operations Manager (Project Management Specialist II) to support the planning, development, coordination, and execution of complex multidomain operations projects. The selected candidate will lead efforts focused primarily on Electronic Warfare (EW) operations, with a secondary focus on Cyber Operations, while supporting integration across multiple operational domains. This position requires a proven ability to manage large-scale projects, coordinate with internal and external stakeholders, establish responsibilities, manage schedules and budgets, and ensure successful execution of mission requirements. The ideal candidate will bring a strong understanding of multidomain operations and the ability to synchronize efforts across diverse organizations and functional areas. Key Duties • Plan, scope, develop, design, and direct major multidomain operations projects. • Lead project efforts focused on Electronic Warfare operations and related mission requirements. • Support integration of Cyber Operations into multidomain planning and execution activities. • Coordinate with external agencies, organizations, and stakeholders to achieve project objectives. • Collaborate with internal functional elements to establish responsibilities and align expectations. • Develop and maintain project schedules, milestones, and deliverables. • Monitor project execution to ensure requirements, timelines, and objectives are met. • Control and manage project budgets and resource allocations. • Facilitate communication and coordination among participating organizations and mission partners. • Identify project risks and develop mitigation strategies to support successful outcomes. • Support multidomain operational planning and integration activities across various mission areas. • Provide project status updates, reports, and recommendations to leadership and stakeholders. Requirements • Bachelor's degree or equivalent experience. • Active Top Secret security clearance required. • Minimum of 8–10 years of experience planning, scoping, developing, designing, and directing major projects with broad requirements in Multidomain Operations. • Experience focused on Electronic Warfare operations with a secondary focus on Cyber Operations. • Preferred experience in Electronic Warfare. • Cyber Operations and Intelligence Operations experience will be considered. • Demonstrated experience coordinating with external contributing agencies and organizations. • Demonstrated experience coordinating with various functional elements within an organization. • Demonstrated experience establishing responsibilities and setting expectations across stakeholders. • Demonstrated experience controlling and managing project budgets and schedules. Compensation • Competitive Hourly Pay • Benefits

Location: Muscatatuck, IN, United States Job Title Project Coordinator (Project Management Specialist) Why IDS? IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients. Locations Muscatatuck, Indiana Shifts Available Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements. Job Description IDS is seeking a Project Coordinator to provide administrative and project support services in a dynamic operational environment. The selected candidate will support daily office operations, assist project and program leadership with administrative activities, maintain project documentation, coordinate meetings and communications, and help ensure organizational processes run efficiently. This position requires strong organizational skills and the ability to support multiple priorities while maintaining accurate records and documentation. Key Duties • Provide general office management and administrative support services. • Answer and direct phone calls and respond to inquiries. • Organize and schedule meetings and appointments. • Produce and distribute correspondence, memos, letters, and forms. • Develop and maintain filing systems and project records. • Provide support to visitors and staff. • Assist with project management documentation and recordkeeping. • Support Program Managers and Project Managers with administrative taskings. • Assist with HR-related processes and procedures. • Communicate with coworkers and assist with problem resolution. • Utilize Microsoft products to support administrative and project requirements. Requirements • Secret clearance required • Associate degree or equivalent experience. • Demonstrated experience in general office management services. • Demonstrated experience with HR policies and procedures and assisting with problem resolution. • Demonstrated experience with Microsoft products. • Demonstrated experience organizing and building project management documentation. • Demonstrated experience assisting Program and Project Managers with administrative taskings. Compensation • Competitive Hourly Pay • Benefits

Location: Muscatatuck, IN, United States Job Title Training Director II (Training and Development Manager) Why IDS? IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients. Locations Muscatatuck, Indiana Shifts Available Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements. Job Description IDS is seeking a Training Director II to lead the planning, development, coordination, and execution of cyber training programs in support of mission requirements. The selected candidate will work closely with leadership, stakeholders, and subject matter experts to identify training needs, establish learning objectives, and ensure effective delivery of training across cyber and multidomain environments. This position requires experience managing personnel, overseeing cyber training activities, and supporting realistic training scenarios within cyber range and test bed environments. The ideal candidate will possess a strong understanding of cyber operations, training development processes, and the technologies required to support advanced training exercises. Key Duties • Lead the planning, development, and execution of cyber training programs and events. • Collaborate with leadership and subject matter experts to identify training requirements and develop effective training objectives. • Supervise personnel involved in training development and delivery activities. • Support Army and Joint Cyber Training exercises and training events. • Develop and coordinate training schedules, materials, and resources. • Oversee training activities conducted within cyber range and computer test bed environments. • Ensure training objectives align with mission and operational requirements. • Evaluate training effectiveness and recommend improvements to training programs. • Coordinate with stakeholders to support the execution of training scenarios and exercises. • Support the integration of OT/IT technologies, networking, cellular systems, and IT infrastructure into training environments. • Assist in the development of realistic operational scenarios to support cyber training objectives. • Provide reports, recommendations, and updates regarding training activities and outcomes. Requirements • Bachelor's degree or equivalent experience. • Active TS/SCI security clearance required. • Minimum of five (5) years of experience in cyber range or computer test bed environments. • Minimum of five (5) years of supervisory experience. • Minimum of two (2) years of experience conducting Army and Joint Cyber Training. • Demonstrated experience collaborating with leadership teams and subject matter experts to identify training needs and create effective training objectives. • Working knowledge of OT/IT technologies, cellular systems, networking, and IT management and implementation for training scenarios. Compensation • Competitive Hourly Pay • Benefits

Location: Muscatatuck, IN, United States Operations Manager – II (General and Operations Management) Why IDS? IDS believes in solving complex challenges through innovation, technical expertise, and operational excellence. We support critical missions across government and defense sectors, delivering impactful solutions that enhance national security. Joining IDS means contributing to meaningful, mission-driven work in highly dynamic environments. Location Muscatatuck Indiana Job Description IDS is seeking a skilled Operations Manager II to support cyber range and training operations within a Department of Defense (DoD) environment. This role requires a hands-on leader with experience managing cyber training programs, coordinating operational activities, and supporting enterprise-level cyber test and training environments. The Operations Manager will play a key role in planning, executing, and evaluating cyber training events while ensuring alignment with mission objectives and technical requirements. Key Responsibilities Plan, coordinate, and execute cyber range and training operations Lead and manage cyber training programs for Army and Joint environments Oversee daily operational activities within cyber testbed environments Ensure training effectiveness through evaluation and continuous improvement Coordinate with senior DoD stakeholders and leadership Support integration of IT/OT systems, networking, and cyber infrastructure Manage schedules, resources, and operational priorities Maintain operational readiness of cyber range capabilities Requirements Education Bachelor’s degree in network engineering, Cybersecurity, Information Management, or related discipline OR equivalent experience in lieu of degree Experience Minimum of 7 years of experience in cyber range or computer testbed environments Minimum of 7 years of program management or equivalent senior-level DoD / defense industry experience Minimum of 2 years of experience supporting Army and Joint cyber training exercises Strong experience planning, executing, and evaluating cyber training programs Experience working with senior DoD personnel and stakeholders Demonstrated ability to manage operations in fast-paced, mission-driven environments Technical Skills Working knowledge of: Operational Technology (OT) / Information Technology (IT) systems Networking and infrastructure environments Cellular systems and communications technologies Cyber range platforms and test environments Desired Skills Strong project and operations management abilities Excellent leadership and coordination skills Strong communication and stakeholder engagement Ability to manage multiple priorities simultaneously Experience in training environment optimization and performance improvement Security Clearance Active Top Secret (TS) / Sensitive Compartmented Information (SCI) required

Location: Muscatatuck, IN, United States Program Manager (PM) – III (General and Operations Management) Why IDS? IDS believes in resolving complex challenges through innovation, technical expertise, and operational excellence. We support critical missions across the government, defense, and public sectors—delivering solutions that strengthen national security and enable mission success. At IDS, your work directly contributes to high-impact programs supporting today’s most demanding environments. Location Muscatatuck, Indiana Job Description IDS is seeking an experienced Program Manager (PM) III to lead and oversee enterprise-level technology programs in support of Department of Defense (DoD) missions. This role requires a senior leader capable of managing complex programs, coordinating with high-level stakeholders, and driving execution across technical and operational domains. The Program Manager will be responsible for full lifecycle program management, including planning, execution, risk management, and delivery of Cyber Range or IT/OT-related initiatives. Key Responsibilities Lead planning and execution of large-scale enterprise technology programs Oversee program scope, schedule, cost, and performance metrics Interface with senior DoD leadership and stakeholders Manage and mitigate program risks and issues Ensure programs align with mission objectives and operational requirements Provide oversight of Cyber Range or IT/OT technology program operations Coordinate cross-functional teams across technical and operational areas Maintain awareness of supporting platforms, infrastructure, and hardware systems Requirements Education Master’s degree in Program Management, Project Management, Business Management, Economics, or related discipline OR equivalent experience in lieu of degree Certifications One of the following (or equivalent): Project Management Professional ( PMP ) Program Management Professional ( PgMP ) DAU Level III Program Management Certification Experience Minimum of 10 years of program management experience or equivalent senior-level DoD/Defense Industry experience Experience working directly with senior DoD personnel and leadership Senior-level experience includes: Military Field Grade Officer or above , or Senior NCO ( E‑8 or above ), or DoD Civilian at GS‑13 or higher Experience managing enterprise-level technology programs Minimum of 2–5 years managing Cyber Range or IT/OT programs Strong experience in complex, mission-driven environments Desired Skills Strong leadership and decision-making capabilities Excellent communication and stakeholder management skills Ability to manage multiple priorities in fast-paced environments Deep understanding of DoD program structures and processes Experience with technical program execution and infrastructure environments Security Clearance Active Top Secret (TS) / Sensitive Compartmented Information (SCI) required

Location: Bălți, Moldova Responsabilități principale: Gestionarea, menținerea și dezvoltarea portofoliului de clienți corporativi din regiunea Nord Identificarea și atragerea de noi clienți corporativi și dezvoltarea de noi oportunități de business Dezvoltarea și menținerea unor relații profesionale solide Efectuarea vizitelor regulate la clienții din portofoliu și identificarea  necesităților acestora Prezentarea, promovarea și comercializarea soluțiilor, produselor și serviciilor Moldcell, adaptate nevoilor specifice ale clienților business Realizarea și depășirea indicatorilor de performanță (KPI) stabiliți Competențe și studii: Studii superioare Experiență de minimum 1 an în Vânzări, și/sau Deservirea clientilor Cunoașterea fluentă a limbilor română și rusă; cunoașterea limbii engleze constituie un avantaj Permis de conducere categoria B și experiență practică de conducere Profil personal: Orientare spre rezultate, organizare și autonomie Abilități de comunicare, prezentare și negociere Flexibilitate, capacitate de ascultare activă Responsabilitate, rezistență la stres și perseverență

Location: (Multiple States), United States About Improvado Improvado is a marketing data and AI analytics platform for enterprise brands and agencies. We connect 500+ marketing and sales data sources, normalize them through a governed data model, and put an AI agent on top so marketing teams can ask questions of their own data without going through BI or IT. What we sell: extraction and 500+ connectors; data transformation (SQL and dbt-compatible); Marketing Data Governance — taxonomy, naming, data-quality rules; warehouse and storage; dashboards; AI agent and MCP access to live marketing data; DECS, data engineering as a service on a 2 to 4 week SLA. Who buys it: Economic buyers: CMO, VP Marketing, VP Demand Gen, agency COO and ops leadership Technical evaluators: VP or Director of Marketing Analytics, marketing analysts, data engineering, sometimes IT and security Segments: enterprise brands, mid-market, agencies Verticals: pharma and healthcare, financial services, retail and eCommerce, gaming, agencies Why this role, now Our messaging is not aligned. Positioning, web, sales pitch, product and content each carry a different version of what Improvado is. The market categorizes us as "marketing ETL" while we position as an AI marketing analytics platform. That gap costs us deal quality and price. The category is crowded and moving fast. Battlecards exist but decay, and nobody owns keeping them true. Attribution, incrementality and causal measurement is where deals are won and lost — and it is the hardest thing to argue credibly without hand-waving. Analyst firms are a silent blocker. When an enterprise buyer asks Gartner or Forrester about Improvado, there is no briefed narrative waiting for them. You would not start from a blank page. We already have a positioning registry, roughly 11 documented buyer personas, a pain-point and value-prop library, competitor intel reports and about 10 battlecards. They are inconsistent and under-used. Your first job is to make one version true and make people use it. What you'll own Positioning and messaging. Core positioning, category framing and message hierarchy across ICPs and personas. ICP and persona documentation that is used, not filed. The messaging layer of new product and feature launches, including the internal rollout that makes the field able to sell it. Competitive intelligence and win/loss. A structured win/loss interview program with quarterly readouts. Living battlecards. Monitoring competitor positioning, pricing and product moves, and driving our counter-positioning. Sales enablement. The core pitch narrative, demo storyline and objection-handling framework. The messaging components of new-rep onboarding. A standing weekly cadence with Sales leadership — not quarterly check-ins. Direct support on competitive and enterprise deals: RFPs, security and technical evaluations, displacement plays. Market and analyst relations. The Improvado narrative for Gartner, Forrester and category influencers, so that a buyer's analyst call becomes an accelerator rather than a blocker. Feeding structured market and buyer insight back into product prioritization. What we're looking for 4 to 8 years in product marketing, or an equivalent blend of product marketing with marketing analytics, marketing or data ops, sales engineering, analytics consulting, or product management on a data product. Category fluency in marketing data and measurement: attribution models, incrementality testing, MMM, data governance and taxonomy, warehouses and ETL/ELT — including where each is honestly weak. B2B SaaS sold to marketing or data buyers. Marketing analytics, martech, measurement, CDP, BI and data-infrastructure vendors are the reference profile. Proof you have shipped, not just documented: positioning that changed the website and the pitch, battlecards reps actually opened, a win/loss program that survived past its second quarter. Writing that survives contact with a skeptical technical buyer — claim and evidence, not adjective stacking. Comfort operating close to Sales: weekly cadence, deal reviews, live calls, direct feedback. Nice to have: hands-on SQL, dbt or BI, enough to validate a claim yourself. Experience marketing AI capabilities without hype. Analyst-relations experience. Agency-side or enterprise-brand background. Vertical depth in pharma and healthcare, financial services, retail and eCommerce, or gaming. Not a fit if: your product marketing has been mostly launch logistics and content calendars; you need a fully staffed team and a finished brand system to be effective; you are uncomfortable being told in a deal review that your messaging did not work. How we measure success Win rate in competitive deals against our top 3 named competitors, baseline set in month 1. Stage-to-stage conversion on open opportunities, particularly discovery to demo to proposal. Time-to-first-deal for new reps. Field adoption of enablement assets — measured, not assumed. Win/loss program running on cadence, with themes that visibly change product and GTM decisions. Message consistency: a quarterly audit across web, deck, product UI and content. What We Offer Remote-first environment Competitive compensation Medical and dental benefits 401K plan Unlimited PTO Paid holidays Professional development reimbursement

Location: (Multiple States), United States About Improvado Improvado is a marketing data and AI analytics platform for enterprise brands and agencies. We connect 500+ marketing and sales data sources, normalize them through a governed data model, and put an AI agent on top so marketing teams can ask questions of their own data without going through BI or IT. What we sell: extraction and 500+ connectors; data transformation (SQL and dbt-compatible); Marketing Data Governance — taxonomy, naming, data-quality rules; warehouse and storage; dashboards; AI agent and MCP access to live marketing data; DECS, data engineering as a service on a 2 to 4 week SLA. Who buys it: Economic buyers: CMO, VP Marketing, VP Demand Gen, agency COO and ops leadership Technical evaluators: VP or Director of Marketing Analytics, marketing analysts, data engineering, sometimes IT and security Segments: enterprise brands, mid-market, agencies Verticals: pharma and healthcare, financial services, retail and eCommerce, gaming, agencies Why this role, now Our messaging is not aligned. Positioning, web, sales pitch, product and content each carry a different version of what Improvado is. The market categorizes us as "marketing ETL" while we position as an AI marketing analytics platform. That gap costs us deal quality and price. The category is crowded and moving fast. Battlecards exist but decay, and nobody owns keeping them true. Attribution, incrementality and causal measurement is where deals are won and lost — and it is the hardest thing to argue credibly without hand-waving. Analyst firms are a silent blocker. When an enterprise buyer asks Gartner or Forrester about Improvado, there is no briefed narrative waiting for them. You would not start from a blank page. We already have a positioning registry, roughly 11 documented buyer personas, a pain-point and value-prop library, competitor intel reports and about 10 battlecards. They are inconsistent and under-used. Your first job is to make one version true and make people use it. What you'll own Positioning and messaging. Core positioning, category framing and message hierarchy across ICPs and personas. ICP and persona documentation that is used, not filed. The messaging layer of new product and feature launches, including the internal rollout that makes the field able to sell it. Competitive intelligence and win/loss. A structured win/loss interview program with quarterly readouts. Living battlecards. Monitoring competitor positioning, pricing and product moves, and driving our counter-positioning. Sales enablement. The core pitch narrative, demo storyline and objection-handling framework. The messaging components of new-rep onboarding. A standing weekly cadence with Sales leadership — not quarterly check-ins. Direct support on competitive and enterprise deals: RFPs, security and technical evaluations, displacement plays. Market and analyst relations. The Improvado narrative for Gartner, Forrester and category influencers, so that a buyer's analyst call becomes an accelerator rather than a blocker. Feeding structured market and buyer insight back into product prioritization. What we're looking for 4 to 8 years in product marketing, or an equivalent blend of product marketing with marketing analytics, marketing or data ops, sales engineering, analytics consulting, or product management on a data product. Category fluency in marketing data and measurement: attribution models, incrementality testing, MMM, data governance and taxonomy, warehouses and ETL/ELT — including where each is honestly weak. B2B SaaS sold to marketing or data buyers. Marketing analytics, martech, measurement, CDP, BI and data-infrastructure vendors are the reference profile. Proof you have shipped, not just documented: positioning that changed the website and the pitch, battlecards reps actually opened, a win/loss program that survived past its second quarter. Writing that survives contact with a skeptical technical buyer — claim and evidence, not adjective stacking. Comfort operating close to Sales: weekly cadence, deal reviews, live calls, direct feedback. Nice to have: hands-on SQL, dbt or BI, enough to validate a claim yourself. Experience marketing AI capabilities without hype. Analyst-relations experience. Agency-side or enterprise-brand background. Vertical depth in pharma and healthcare, financial services, retail and eCommerce, or gaming. Not a fit if: your product marketing has been mostly launch logistics and content calendars; you need a fully staffed team and a finished brand system to be effective; you are uncomfortable being told in a deal review that your messaging did not work. How we measure success Win rate in competitive deals against our top 3 named competitors, baseline set in month 1. Stage-to-stage conversion on open opportunities, particularly discovery to demo to proposal. Time-to-first-deal for new reps. Field adoption of enablement assets — measured, not assumed. Win/loss program running on cadence, with themes that visibly change product and GTM decisions. Message consistency: a quarterly audit across web, deck, product UI and content. What We Offer Remote-first environment Competitive compensation Medical and dental benefits 401K plan Unlimited PTO Paid holidays Professional development reimbursement

Location: Gurugram, Haryana, India NEOLYTIX ABM Specialist / Assistant Manager Account-Based Marketing · Healthcare SaaS · Senior Associate / AM band FUNCTION Marketing EXPERIENCE 3–5 Years LOCATION Gurugram (Onsite) SHIFT UK (1:30–10:30) Role Overview Neolytix is a US-headquartered healthcare BPO/KPO serving 280+ healthcare organizations across RCM, Credentialing & Provider Enrollment, Medical Coding, Virtual Medical Assistants, and Payer Analytics, with delivery centers in Gurugram and Manila — including our proprietary InCredibly credentialing platform. We are transitioning from a services company to a Services-as-Software model. The ABM Specialist / Assistant Manager owns Neolytix’s account-based marketing motion across 1:1 (strategic named accounts), 1:few (ICP segment clusters, e.g., rural hospital RCM), and 1:many (programmatic, intent-gated) tiers. You’ll build and run intent-driven account scoring, tiered engagement playbooks, and enrichment workflows in close partnership with Sales, Demand Generation, and Product Marketing — turning signal data into prioritized, sales-ready accounts. Key Responsibilities Account Segmentation & Tiering Define and maintain target-account universes across all three ABM tiers — 1:1 strategic, 1:few ICP clusters, and 1:many programmatic segments. Set tier-specific playbooks: bespoke for 1:1, shared with light personalization for 1:few, and rules-based programmatic for 1:many. Intent Signal Monitoring & Scoring Own recurring intent-signal ingestion (ZoomInfo intent, Apollo, Definitive Healthcare) and convert raw signals into scored account briefs (HOT/WARM/WATCH). Track signal trends (warming/cooling accounts) and flag ICP-fit exceptions before accounts are actioned. Maintain the state/tracking files and cadence that keep signal briefs current and non-duplicative day over day. Enrichment & Data Hygiene Run account and contact enrichment (Apollo, ZoomInfo) once accounts clear a signal threshold — firmographic and contact data complete before handoff. Maintain clean handoff protocols to Sales — CRM record checks, email verification, title confirmation, and sequence-conflict checks — before enrollment. Sales Alignment & Handoff Deliver prioritized, tiered action lists to assigned AEs on a regular cadence; run structured syncs to confirm status, resolve ICP flags, and align on next-best-actions. Maintain campaign-tagging discipline in HubSpot (lead source, ICP tier, campaign name) for attribution. Campaign Design, Reporting & Collaboration Build multi-channel engagement per tier — email, LinkedIn/paid social, direct mail, webinars, events — matched to 1:1, 1:few, or 1:many treatment; partner with Product Marketing on persona-specific messaging (CMO/COO). Report pipeline influenced, account engagement, and signal-to-pipeline conversion to leadership monthly; run post-campaign reviews and a testing roadmap. Act as the connective layer between Sales, Product Marketing, and Demand Generation for all account-based activity. What You Bring Must-Have 3–5 years of B2B marketing, with at least 2 years running ABM programs across 1:1, 1:few, and/or 1:many models. Hands-on with intent data platforms and translating signals into sales-ready account lists. A track record of partnering directly with Sales/AE teams on account strategy and handoff — not just campaign delivery. Hands-on with intent/ABM platforms (ZoomInfo, Definitive Healthcare, Warmly, 6sense, Demandbase, or similar), enrichment (Apollo), and CRM/marketing automation (HubSpot). Strong grasp of account scoring, tiering, and multi-touch campaign design; comfortable building signal-to-pipeline dashboards. Proficiency in HubSpot, Salesforce (or equivalent CRM), and LinkedIn Campaign Manager. Preferred B2B SaaS or healthcare-technology marketing background. Familiarity with the US healthcare provider landscape (hospitals, rural health systems, specialty practices, behavioral health); working knowledge of RCM, credentialing, or practice-management categories. Familiarity with project-management tools (Asana, Notion, or Jira). Eligibility Criteria Education: Bachelor’s degree (Marketing, Business, or a related field) is mandatory and must be completed — candidates currently pursuing or with an incomplete graduation are not eligible. Communication: Strong written and verbal English — able to run structured syncs with Sales stakeholders and present ABM performance to leadership. Work mode & shift: Onsite at Gurugram, full-time, UK shift (1:30 PM – 10:30 PM IST) & Should be flexible. Notice period: Immediate joiners or candidates on short notice preferred. Why Join Neolytix High-Visibility Pipeline Role Drive pipeline across the full ABM tier structure, with direct exposure to Sales and Marketing leadership. Scale an Intent-Driven Motion Build ABM for a rapidly growing Healthcare SaaS product targeting the US mid-market. Ownership Culture An environment that values ownership, curiosity, and continuous improvement. Development Support Learning resources, external certifications, and leadership mentoring.

Location: Pasig, Philippines Neolytix is a healthcare services and technology organization that supports medical practices and healthcare businesses through specialized operational solutions. We operate with globally distributed teams and are committed to delivering operational excellence, maintaining strong compliance standards, and creating an engaging employee experience across all locations. We are seeking an experienced, commercially minded Human Resources Business Partner (HRBP) to support leaders and employees across the Philippines, Latin America, and the United States. This individual will act as a strategic advisor and hands-on HR partner, helping business leaders build high-performing teams while ensuring fair, consistent, compliant, and people-centered HR practices. The HRBP will partner with functional and operational leaders across the Philippines, Latin America, and the United States to align people strategy with business goals. The role is responsible for advising on employee relations, performance management, workforce planning, engagement, talent development, organizational change, and policy implementation. This position requires a practical understanding of the challenges of managing distributed, multicultural teams. The successful candidate will be able to navigate regional employment practices, work effectively across time zones, maintain high levels of confidentiality, and balance employee advocacy with Neolytix’s operational and client-service requirements. Key ResponsibilitiesRegional Business Partnership Partner closely with business leaders across the Philippines, Latin America, and the United States to understand workforce priorities, operational needs, organizational challenges, and people-related risks. Translate business objectives into regional people plans covering headcount planning, hiring, retention, performance, talent development, and employee engagement. Provide proactive HR guidance to leaders on team structure, role clarity, manager effectiveness, internal mobility, succession planning, and organizational change. Act as a trusted advisor and coach to people managers, supporting them in making fair, timely, and business-aligned people decisions. Collaborate with HR, Operations, Finance, Talent Acquisition, Payroll, and Legal stakeholders to ensure coordinated people support across regions. Identify regional trends, recurring employee concerns, and organizational risks; recommend practical and scalable improvements. Employee Relations and Workplace Investigations Manage and advise on sensitive employee-relations matters, including conduct concerns, attendance, performance issues, conflicts, grievances, workplace investigations, corrective action, and separations. Ensure employee-relations matters are addressed promptly, objectively, confidentially, and with appropriate documentation. Guide managers through performance improvement plans, coaching plans, written warnings, final notices, and other corrective-action processes. Conduct or support workplace investigations in accordance with company policy, local employment requirements, and applicable escalation protocols. Partner with HR leadership and legal counsel, as appropriate, on complex employee-relations matters and high-risk decisions. Maintain consistency in the application of policies and employment practices while accounting for country-specific legal and cultural considerations. Regional Compliance and Policy Administration Support implementation and consistent application of Neolytix HR policies across the Philippines, Latin America, and the United States. Maintain working knowledge of key employment-practice requirements applicable to supported regions, including employment classification, working hours, leave administration, wage-and-hour considerations, disciplinary practices, employee documentation, and separation processes. Partner with local HR, Payroll, Finance, and external advisors to ensure appropriate country-specific compliance and documentation. Identify policy gaps, process risks, and inconsistent practices; recommend updates that balance regional requirements with a cohesive global employee experience. Support audit readiness and provide HR documentation, reports, and records as needed. Escalate legal, regulatory, and employee-relations risks to HR leadership and appropriate internal or external counsel. Performance, Talent, and Leadership Development Support the design and execution of performance-management processes, including goal setting, performance reviews, calibration discussions, development planning, and performance-improvement processes. Coach managers to give clear feedback, set measurable expectations, document performance concerns, and address issues early. Partner with business leaders and Talent Acquisition on workforce planning, job design, hiring priorities, interview quality, and onboarding readiness. Support talent reviews, succession planning, and identification of high-potential employees and critical roles. Help implement leadership-development, manager-training, and employee-learning initiatives that build capability across regions. Ensure career development and internal-mobility practices are equitable, transparent, and aligned with business needs. Employee Engagement and Culture Use employee-engagement surveys, pulse checks, retention data, exit-interview feedback, and manager input to identify cultural strengths and opportunities. Partner with leaders to develop clear and measurable action plans in response to engagement and employee-experience findings. Support initiatives that promote inclusion, recognition, effective communication, wellness, and connection among remote and distributed employees. Facilitate or support manager conversations, employee listening sessions, and culture-building activities across regional teams. Promote Neolytix values and reinforce a consistent, respectful, and accountable employee experience across the employee lifecycle. HR Operations, Data, and Reporting Maintain accurate, timely, and confidential HR documentation for supported employee populations. Partner with HR Operations, Payroll, Benefits, and HRIS teams to resolve employee concerns and ensure smooth people processes. Analyze regional people metrics, including attrition, retention, absenteeism, time-to-fill, engagement, internal mobility, performance outcomes, and employee-relations trends. Develop reports and concise insights for business leaders and HR leadership, highlighting risks, root causes, and recommended actions. Identify opportunities to streamline workflows, improve service delivery, standardize documentation, and automate recurring HR processes. Ensure employee data is handled in accordance with company standards, access controls, privacy requirements, and applicable data-protection obligations.

Location: Quezon City, Metro Manila, Philippines Location: Eastwood, Quezon City Work Setup: Hybrid, onsite 2-3 times per week Schedule: Full-time, 7PM-4AM or 8PM-5AM Shape Better People. Build Better Teams! Bring your expertise into the heart of the business — where employees, performance, and growth come together! Great performance is achieved when employees receive clear expectations, meaningful feedback, practical coaching, and managers who know how to lead with confidence. What You’ll Do: 🎯Set the Goal and Raise the Bar Drive performance management (goal-setting, reviews, calibration, documentation, and PIPs) Help managers set clear expectations and have better performance conversations. Coach employees and leaders on feedback, accountability, development, and growth. 🤝Talk People Through It Provide hands-on HRBP and employee-relations support. Explain HR processes in a way people actually understand. Handle difficult conversations with confidence, empathy, and a positive frame. Know when to push, when to listen, and when to escalate. 📊Turn Data Into Action Maintain accurate voluntary and involuntary attrition records and exit classifications. Own and regularly update the attrition tracker across key fields. Analyze turnover trends, exit feedback, high-risk populations, and potential retention drivers. Prepare recurring HR reports and basic dashboards covering attrition, headcount movement, performance-cycle completion, and other agreed HR metrics. Translate data into leader-ready insights, highlighting trends, possible root causes, and recommended actions. Support exit interviews, exit surveys, employee listening activities, and tracking of retention interventions over time. We’re Looking For Someone Who: Preferably has an HR Generalist / HRBP-type experience with exposure to different HR facets Is experienced in goal-setting and/or performance management Is a strong communicator who loves explaining and influencing others, assertive, approachable, positive, and is comfortable coaching people and handling difficult conversations Is data-aware and able to turn HR data into practical actions Has around 1-5 years of relevant HR experience. Fresh graduates with meaningful HR internship experience may also be considered! Required : Prior night-shift experience or experience supporting US/global stakeholders

Location: Gurugram, Haryana, India NEOLYTIX Senior Manager, AR RCM Operations  |  Accounts Receivable  |  Gurugram DEPARTMENT Operations, RCM EXPERIENCE 15+ Years LOCATION Gurugram (Onsite) SHIFT US Shift REPORTS INTO CEO & COO ⚠  US Shift: This role operates on a US-aligned shift, onsite at our Gurugram delivery centre. Consistent availability during US business hours is non-negotiable. Apply only if you can commit to this fully. ⚠  Non-Negotiable: A minimum of 15 years of hands-on US healthcare AR and RCM experience is required. Profiles without this depth of domain experience will not be considered regardless of seniority or education. About the Role Neolytix is a US-headquartered healthcare managed services organization serving 270+ provider organizations across the United States, with delivery operations in Gurugram, Manila, and Chicago. Our RCM practice runs medical coding, charge entry, payment posting, and AR and denials management for physician groups and health systems across multiple specialties and payer environments. The Senior Manager, AR RCM is the most senior AR delivery leader in the India operations. Reporting directly to the CEO and COO, this role carries full accountability for AR performance across the Neolytix client portfolio: net collection rates, AR aging, denial resolution, follow-up compliance, and the teams that execute this work every day. This is not a monitoring role and not a reporting role. You own the outcome. If AR aging is trending in the wrong direction, you know why before leadership asks. If a client's net collection rate is below benchmark, you have a recovery plan before the QBR. You lead a multi-tier AR team, hold SLAs before they breach, and bring strategic clarity to the CEO and COO on the financial health of every account. If that describes the way you have built your career, this role is built for you. Key Responsibilities 1. AR Delivery Ownership & SLA Accountability Own end-to-end AR performance across the full Neolytix client portfolio: follow-up compliance, AR aging distribution, denial resolution timelines, and net collection rates. Define and enforce SLA commitments by account: touch cadences, AR aging thresholds, payer follow-up windows, and escalation timelines. Drive the operating cadence: daily floor reviews, weekly performance dashboards, and monthly executive reporting to the CEO and COO. Serve as the senior escalation authority for all AR delivery issues, with direct accountability for resolution and root-cause documentation. 2. Revenue & Financial Performance Own the financial metrics that matter: net collection rate, AR aging distribution (including AR >90), first-pass yield, denial rate, cost to collect, and payment variance. Identify revenue optimization opportunities within the existing portfolio: payer mix trends, underpayment patterns, denial root causes, and write-off risk. Present financial performance analysis and recovery plans to the CEO and COO with clarity and conviction. You do not describe the chart; you explain what it means and what you are doing about it. 3. Denial Management & Payer Strategy Own the denial management function end to end: root cause categorization, appeal workflows, payer-specific escalation protocols, and first-pass improvement plans. Stay current on payer policy changes, CMS billing updates, and coding guideline shifts that affect denial rates and collection timelines. Develop payer-specific follow-up strategies and embed them into team workflows and SOPs. 4. Team Leadership & Talent Development Lead a multi-tier AR team: Team Leads, Senior Associates, and Associates across the AR and denials function. Own performance management, succession planning, and high-potential identification for the AR org. Partner with Talent Management on hiring, onboarding, and retention of AR talent, including calibrating role requirements for the team as it scales. Build a performance culture grounded in accountability, data fluency, and continuous improvement. 5. Client Engagement & Retention Act as the senior operational partner for strategic AR accounts, maintaining relationships at the decision-maker level. Lead and contribute to Quarterly Business Reviews, performance reporting, and service expansion conversations. Surface delivery risks proactively and communicate resolution plans to clients before issues escalate. 6. Process Excellence & Compliance Own SOPs for all AR workflows: initial follow-up, denial management, appeals, escalation, and write-off protocols. Ensure operations remain compliant with HIPAA, CMS billing requirements, and payer-specific compliance standards. Drive continuous improvement across AR workflows using structured problem-solving and root-cause analysis. What You Bring Must-Have 15 or more years of US healthcare AR and RCM experience, with senior leadership accountability over large multi-specialty AR portfolios. Mastery of AR financial metrics: net collection rate, AR aging distribution, denial rate, first-pass yield, cost to collect. You can explain what moves each one and defend your analysis when challenged. Deep denial management expertise: root cause categorization, payer-specific appeal strategies, and a track record of improving first-pass rates. Experience leading multi-tier AR teams of 50 or more FTEs, including Team Leads and supervisors. Commercial payer experience across BCBS, Aetna, Cigna, UHC, and regional payers, alongside Medicare and Medicaid. Multi-specialty billing exposure: physician groups, hospital systems, or both. Excellent client-facing communication: comfortable presenting to C-suite clients and internal senior leadership with equal confidence. Commitment to the US shift, onsite in Gurugram. Strong Preference Prior experience in a BPO, MSO, or KPO environment delivering AR services for US healthcare clients, not in-house captive only. Exposure to multiple billing and EHR platforms: AdvancedMD, Athenahealth, Epic, Kareo, Centricity, or similar. Track record of building or restructuring an AR team and improving performance metrics within 12 months. Power BI or advanced Excel for AR performance tracking and executive reporting. Nice-to-Have MBA or postgraduate degree in healthcare administration, business, or a related discipline. Six Sigma Green Belt or equivalent process improvement methodology applied to an AR workflow. CPAT (Certified Patient Account Technician) or equivalent AR or RCM certification. Experience across multi-geography delivery: India and Philippines operating in parallel. Who You Are You treat AR aging as a story, not a spreadsheet. You know what each band means for revenue risk and you communicate it that way to leadership. You hold SLAs before clients ask about them. Reactive escalation management is not something you do. You can tell the CEO what a number means, not just what it is. Your analysis ends with a so-what and a plan, not a chart. You hold your team to a high standard without losing them. Accountability and development are not in tension in the way you lead. You see denial patterns before they become denial trends. Root cause is where you start, not where you finish. Eligibility Criteria Education: Graduate degree mandatory. Postgraduate degree (MBA or equivalent) preferred. Experience: 15 or more years in US healthcare AR and RCM. Non-negotiable. Communication: Excellent spoken and written English. You will present to the CEO and COO regularly and manage senior client relationships. Communication below this standard will not progress. Shift: US-aligned shift, onsite in Gurugram. This is firm. Apply only if you can commit to this consistently. Notice Period: 30 to 45 days preferred. Up to 60 days considered for the right profile. Performance Expectations (KPIs) In the first 12 months: Net collection rate: sustained at or above agreed client benchmarks across the managed portfolio. AR >90 days: percentage trending down or held within client SLA thresholds. Denial rate and first-pass yield: measurable improvement within 90 days on priority accounts. SLA achievement: 95% or above on committed follow-up and resolution timelines across the portfolio. Client retention: no unplanned exits attributable to AR delivery performance. Team performance: productivity and quality metrics for the AR team within benchmark, with clear improvement plans for underperforming sub-teams. Executive reporting: weekly and monthly dashboards delivered accurately and on time, with actionable narratives, no follow-up questions from the COO needed. Hiring Process Stage 1: Talent Management screening and profile review. AR domain depth and tenure verified at this stage. Stage 2: Functional interview with the COO covering AR delivery depth, financial metric fluency, denial management approach, and team leadership track record. Stage 3: Conversation with the CEO covering strategic fit, client philosophy, and leadership approach. Stage 4: Reference checks and offer. Why Join Neolytix Senior Leadership, Real Scope Own AR delivery for 270+ US provider organizations. This is not a slice of a portfolio. It is the entire function, reporting directly to the CEO and COO. Strategic Visibility Direct access to and regular engagement with senior leadership. Your analysis and judgment directly inform how the business runs and grows. Build, Not Just Run Significant opportunity to shape how the AR function scales: team structure, process standards, tooling, and performance frameworks. Competitive Package Compensation benchmarked to senior RCM leadership in Delhi NCR, with performance-linked incentives tied to portfolio outcomes.