About ••••••••••••: helps expand access to high-quality early childhood education. We provide childcare providers with software, tools, and support to build and run sustainable businesses, and assist governments in modernizing childcare programs. Our products support critical everyday workflows for providers, families, and government partners.
The Role: We're looking for a highly technical, detail-oriented QA Engineer to lead quality across our government products, billing product, and products sold to childcare providers. You'll build an AI-driven QA practice while staying hands-on: investigating failures, writing automated tests, validating releases, and working directly with government customers. You'll bring technical depth to understand complex systems and attention to detail to catch problems before customers do.
What You'll Do:
— Lead QA across ••••••••••••.
— Own the testing strategy, prioritize highest-risk workflows, and establish clear standards for release readiness across products.
— Use AI daily: apply AI tools to generate test cases, write and maintain automation, explore edge cases, and accelerate debugging.
— Validate results and protect customer and government data.
— Test AI-powered products: build repeatable evaluations for accuracy, consistency, unsupported outputs, and unexpected behavior across real customer workflows.
— Build strong technical coverage: create and maintain UI and API tests, use SQL to verify data integrity, and integrate reliable regression and smoke tests into development and release processes.
— Protect billing accuracy: test invoices, payments, refunds, calculations, reconciliation, including failed transactions, retries, rounding, and duplicate charges.
— Represent •••••••••••• with government partners: meet stakeholders to understand requirements, lead user acceptance testing, explain issues clearly, and coordinate fixes and acceptance documentation.
— Make requirements testable: translate product requirements and government acceptance criteria into test plans, test cases, and documented results.
— Work closely with Engineering and Product: participate in Scrum planning, stand-ups, reviews, and retrospectives; help teams identify risks early, prioritize defects, and verify fixes.
— Improve quality over time: track escaped defects, recurring issues, test reliability, and release risks; turn findings into better coverage and processes.
Who You Are:
— Hands-on QA or quality engineering professional taking ownership from requirements through verified fixes.
— Highly detail-oriented, curious, and persistent.
— Able to notice inconsistencies, investigate edge cases, and follow issues through to resolution.
— Technically strong in test automation, API testing, SQL, debugging, and modern software development practices.
— Comfortable using AI extensively and able to demonstrate how it improves speed and depth of work.
— Clear communicator working effectively with engineers, product teams, and government stakeholders.
— Experienced in Agile teams and Scrum ceremonies.
— Comfortable managing competing priorities across multiple products in a fast-moving environment.
— Based in San Francisco or willing to relocate, with availability to work onsite 5–6 days per week.
— Experience with government systems, billing or payments, childcare software, and government-facing UAT is especially valuable.
What Success Looks Like:
— Most important workflows have dependable test coverage.
— Government UAT is organized and supported by clear evidence.
— Billing issues are caught before customers are affected.
— Teams understand release risks, and AI helps test faster and more thoroughly.
Compensation: Competitive compensation.
About the role
You are an architect for quality with the vision to define and build QA processes for any sort of app. You can work at any company in the world, but you choose us because you want to use your versatility and "nose for bugs" to solve new and interesting challenges. You are a champion of quality on multi-disciplined teams, blending a deep understanding of user experience with a technical approach to breaking systems. You are a thought partner to developers and product managers — someone who doesn't just find bugs but identifies systematic gaps. You are brilliant yet humble; a doer with high integrity who takes ownership of quality and enjoys a full life outside of work.
Note: This position is fully remote and open to candidates based anywhere in Poland or Portugal.
Key responsibilities
— Define and evolve the end-to-end QA strategy and processes for entire products, determining the most effective manual techniques to ensure "world-class" standards of quality
— Plan and perform exploratory and manual testing for complex features, going beyond specifications to ensure the user experience is intuitive and seamless
— Be the champion and source-of-truth for quality, helping both internal teams and clients identify systematic quality gaps while building processes to close them
— Evangelize "quality at the source" across the development lifecycle
— Own the documentation and reporting of quality metrics and bug tracking, ensuring the product team, engineers, and clients have clear visibility into project health
— Partner with the PMs and TPMs to define acceptance criteria and manage release approvals
— Lead cross-functional investigations into complex quality issues, driving them through to resolution with engineering and product teams
Qualifications
— 5+ years of experience in testing complex web, mobile, and API-based applications
— 2+ years of experience acting as a sole QA leading a project, with the ability to build a testing strategy from a blank slate
— A "nose for bugs" and the manual testing skills to break an app in ways a script might miss
— You understand user experience as much as code
— Strong understanding of client-server architecture, modern engineering stacks, and the ability to use DevTools and API clients (like Postman) to perform deep technical audits
— Practical understanding of how manual testing fits into a modern CI/CD pipeline and the ability to collaborate on release cycles
— Proficiency at maintaining test documentation and communicating test results to key stakeholders
— A mindset for risk-based testing, with the ability to clearly articulate technical risks and quality tradeoffs to both engineers and non-technical stakeholders
— A proactive personality who learns quickly while working independently and is always looking for ways to improve the "how" of building software
— Upper-Intermediate level of written and spoken English
What we offer
— Remote-first, flexible work with a budget to set up a work space that works for you
— Localized healthcare coverage to support you and your family’s wellbeing
— Flexible paid time off with a minimum of 3 weeks per year (plus holidays)
— "No internal meetings" Fridays, so you can focus on deep, uninterrupted work
— A professional growth budget for learning that matters to you – whether it’s developing your technical skills or learning a new language
— A monthly wellness allowance to support your physical and mental health
— Annual company offsites, where we gather in person to build meaningful connections
— A competitive salary that reflects your expertise, impact and experience
— Profit-sharing, so you can benefit directly from the value we build together
— A paid sabbatical program, designed for rest, renewal and fresh perspective
This role is open only to candidates currently living in Mexico or Latin America. Applications from other regions will not be considered.
Responsibilities:
— Analyze requirements and acceptance criteria before development starts, raising ambiguities and edge cases early.
— Design, document, and maintain test cases and test plans, ensuring traceability from requirements to defects.
— Run exploratory testing with defined charters and scope, finding issues beyond scripted tests.
— Own manual regression scope, deciding what to check each release based on risk.
— Triage production issues: reproduce, isolate, assign severity, escalate, and verify fixes.
— Design and produce complex test data involving multiple roles, permission levels, states, and high document volume.
— Validate permission hierarchies and tenant-level data isolation.
— Write detailed defect reports with steps, evidence, and environment details for asynchronous review.
— Communicate quality status and residual risk to stakeholders for informed release decisions.
— Collaborate with automation engineers to hand off stabilized cases and focus automated suites on critical areas.
Requirements:
— Minimum 5 years of software quality assurance experience, including 3 years testing complex, business-critical web applications.
— Strong command of test design techniques: equivalence partitioning, boundary value analysis, decision tables, state transition testing.
— Experience with disciplined exploratory testing.
— Experience triaging production issues, distinguishing technical severity from business priority.
— Experience designing test data for multi-role, multi-permission scenarios.
— Working knowledge of SQL for data validation.
— Experience validating APIs with Postman or equivalent.
— Proficiency with Jira and test management tools like TestRail, Zephyr, or Xray.
— Excellent written and spoken English communication skills.
— Experience in Agile environments (Scrum, Kanban) and working across time zones with US Pacific business hours overlap.
— Ability to maintain quality under schedule pressure and explain technical risks in business terms.
Bonus Points:
— Ability to read, run, and interpret automated test suites (Playwright, Cypress, Selenium) without owning them.
— Experience testing document-heavy or highly configurable SaaS platforms.
— Experience in regulated industries such as legal, healthcare, or financial services.
— Familiarity with audit trails, access controls, and data retention requirements.
— ISTQB Foundation certification or equivalent formal training.
— Experience with accessibility testing against WCAG guidelines.
— Experience using AI-assisted tools for drafting test cases or summarizing exploratory sessions with validation judgment.
About the company:
MagmaLabs is a team of innovative software professionals delivering high-quality solutions across diverse industries, prioritizing excellence, creativity, continuous growth, professional development, mentorship, and a culture of technical excellence.
Location: Sofia, Bulgaria
Workplace: hybrid
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
Role Purpose
As Audit & Compliance Manager, Europe, you will be the primary owner of audit readiness and tax regulatory compliance across all Europe entities. You will set the standard, structure and cadence for how the region prepares for and manages statutory audits, global group audits, and tax authority engagement — working through the local reporting teams and external accountants who handle data preparation, review and submission, rather than performing that work yourself. Your role is to define how things get done, ensure consistent quality across every market, and be the region's face in front of auditors and tax authorities.
What Makes This Role Different:
Build, don't just maintain.
You're stepping into a newly created position with a mandate to design the region's audit and compliance approach from the ground up — not inherit a fixed process.
Full regional ownership.
This role spans the entire Europe region.
High visibility, real stakes.
You'll be the direct point of contact with external auditors and tax authorities on some of the company's most sensitive matters, with senior leadership relying on your judgment.
A technology-forward environment.
The business is actively investing in automation, AI and dashboarding to modernize reporting — you'll be expected to bring ideas here, not just adopt what's handed to you.
Cross-functional reach.
You'll work closely with the Tax, Transfer Pricing and Legal teams, and directly with hub-entity finance teams, on issues spanning VAT, customer transactions and company-wide reviews.
What You'll Do:
1. Statutory & Global Audit Leadership
Audit Lifecycle Ownership:
Lead the end-to-end process for local statutory audits and global group audits across all 23 countries — planning, coordinating PBC (Provided by Client) lists, and driving on-time sign-off.
External Auditor Relationship:
Act as the primary regional point of contact for audit firms, owning timelines and resolution of open items.
Consolidation Alignment:
Ensure local statutory filings align with Global/Group reporting timelines (IFRS/US GAAP/local GAAP) for a seamless audit process.
Pre-Audit Structuring:
Work with local teams ahead of each audit cycle to define what needs to be prepared and how — so the region walks into every audit with a consistent, proactive structure rather than reacting to auditor requests.
2. Tax Governance & Regulatory Compliance
Filing Oversight:
Ensure accurate, on-time submission across VAT, Withholding Tax (WHT), Corporate Income Tax, and country-specific statistical and national bank reporting — delivered through local reporting teams and external accountants, with you owning quality and timeliness.
Tax Team Liaison:
Standardize and oversee submission of supporting data to the central Tax team; ensure schedules provided for assessments are reconciled and audit-ready.
Notice & Assessment Management:
Proactively manage tax notices and audits, coordinating evidence-gathering and working with the Tax team to ensure timely, well-supported responses.
Corporate Secretarial Support:
Oversee annual filings and coordinate with Legal on board meeting minutes (financial aspects) and other local regulatory requirements.
3. Process Improvement & Digital Transformation
Root Cause Analysis:
Identify recurring audit adjustments or tax queries and implement structural fixes to eliminate them at the source.
Internal Controls:
Strengthen the control environment across the region to minimize audit findings.
Technology & Automation:
Identify and champion tools — including AI and dashboarding — to reduce manual work and increase consistency across the region's reporting.
What We're Looking For:
Mindset & Soft Skills (critical to this role)
A challenger, not a process-follower — someone who questions how things are done today and proposes a better way, rather than simply executing an existing playbook.
Comfortable operating in a fast-moving, high-volume, occasionally chaotic environment, and energized rather than fatigued by it.
Strong communicator and team player who can build trust quickly across Tax, Legal, Transfer Pricing and local finance teams.
Strategic mindset with the ability to zoom out across markets while staying close enough to the detail to be credible with auditors and tax authorities.
Experience & Technical Skills
Currently operating at Manager level (or equivalent) within an audit firm or a multinational's in-house compliance/audit function — this is not a developmental hire.
10–12+ years of post-qualification experience, with hands-on exposure to multi-country compliance in Europe.
Chartered Accountant (CA), CPA, or ACCA qualification.
Solid working knowledge of IFRS, European tax regulations, and Transfer Pricing fundamentals.
Advanced proficiency with Tier-1 ERP systems (SAP, Oracle, or NetSuite).
Fluent English, written and spoken — required given daily interaction with regional and global stakeholders.
Strong project management and negotiation skills, with the ability to work confidently across time zones and cultures.
In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is EUR 40,000.
In addition to base salary, this role includes a variable component, paid annually. The final offer will reflect your experience, skills, and the scope of the role.
#ALEPH
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
#ALEPH
Location: Budapest, Hungary
Workplace: hybrid
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
Role Purpose
As Audit & Compliance Manager, Europe, you will be the primary owner of audit readiness and tax regulatory compliance across all Europe entities. You will set the standard, structure and cadence for how the region prepares for and manages statutory audits, global group audits, and tax authority engagement — working through the local reporting teams and external accountants who handle data preparation, review and submission, rather than performing that work yourself. Your role is to define how things get done, ensure consistent quality across every market, and be the region's face in front of auditors and tax authorities.
What Makes This Role Different:
Build, don't just maintain.
You're stepping into a newly created position with a mandate to design the region's audit and compliance approach from the ground up — not inherit a fixed process.
Full regional ownership.
This role spans the entire Europe region.
High visibility, real stakes.
You'll be the direct point of contact with external auditors and tax authorities on some of the company's most sensitive matters, with senior leadership relying on your judgment.
A technology-forward environment.
The business is actively investing in automation, AI and dashboarding to modernize reporting — you'll be expected to bring ideas here, not just adopt what's handed to you.
Cross-functional reach.
You'll work closely with the Tax, Transfer Pricing and Legal teams, and directly with hub-entity finance teams, on issues spanning VAT, customer transactions and company-wide reviews.
What You'll Do:
1. Statutory & Global Audit Leadership
Audit Lifecycle Ownership:
Lead the end-to-end process for local statutory audits and global group audits across all 23 countries — planning, coordinating PBC (Provided by Client) lists, and driving on-time sign-off.
External Auditor Relationship:
Act as the primary regional point of contact for audit firms, owning timelines and resolution of open items.
Consolidation Alignment:
Ensure local statutory filings align with Global/Group reporting timelines (IFRS/US GAAP/local GAAP) for a seamless audit process.
Pre-Audit Structuring:
Work with local teams ahead of each audit cycle to define what needs to be prepared and how — so the region walks into every audit with a consistent, proactive structure rather than reacting to auditor requests.
2. Tax Governance & Regulatory Compliance
Filing Oversight:
Ensure accurate, on-time submission across VAT, Withholding Tax (WHT), Corporate Income Tax, and country-specific statistical and national bank reporting — delivered through local reporting teams and external accountants, with you owning quality and timeliness.
Tax Team Liaison:
Standardize and oversee submission of supporting data to the central Tax team; ensure schedules provided for assessments are reconciled and audit-ready.
Notice & Assessment Management:
Proactively manage tax notices and audits, coordinating evidence-gathering and working with the Tax team to ensure timely, well-supported responses.
Corporate Secretarial Support:
Oversee annual filings and coordinate with Legal on board meeting minutes (financial aspects) and other local regulatory requirements.
3. Process Improvement & Digital Transformation
Root Cause Analysis:
Identify recurring audit adjustments or tax queries and implement structural fixes to eliminate them at the source.
Internal Controls:
Strengthen the control environment across the region to minimize audit findings.
Technology & Automation:
Identify and champion tools — including AI and dashboarding — to reduce manual work and increase consistency across the region's reporting.
What We're Looking For:
Mindset & Soft Skills (critical to this role)
A challenger, not a process-follower — someone who questions how things are done today and proposes a better way, rather than simply executing an existing playbook.
Comfortable operating in a fast-moving, high-volume, occasionally chaotic environment, and energized rather than fatigued by it.
Strong communicator and team player who can build trust quickly across Tax, Legal, Transfer Pricing and local finance teams.
Strategic mindset with the ability to zoom out across markets while staying close enough to the detail to be credible with auditors and tax authorities.
Experience & Technical Skills
Currently operating at Manager level (or equivalent) within an audit firm or a multinational's in-house compliance/audit function — this is not a developmental hire.
10–12+ years of post-qualification experience, with hands-on exposure to multi-country compliance in Europe.
Chartered Accountant (CA), CPA, or ACCA qualification.
Solid working knowledge of IFRS, European tax regulations, and Transfer Pricing fundamentals.
Advanced proficiency with Tier-1 ERP systems (SAP, Oracle, or NetSuite).
Fluent English, written and spoken — required given daily interaction with regional and global stakeholders.
Strong project management and negotiation skills, with the ability to work confidently across time zones and cultures.
In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is 15,871,000 HUF.
In addition to base salary, this role includes a variable component, paid annually. The final offer will reflect your experience, skills, and the scope of the role.
#ALEPH
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
#ALEPH
Location: Bucharest, Romania
Workplace: hybrid
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
Role Purpose
As Audit & Compliance Manager, Europe, you will be the primary owner of audit readiness and tax regulatory compliance across all Europe entities. You will set the standard, structure and cadence for how the region prepares for and manages statutory audits, global group audits, and tax authority engagement — working through the local reporting teams and external accountants who handle data preparation, review and submission, rather than performing that work yourself. Your role is to define how things get done, ensure consistent quality across every market, and be the region's face in front of auditors and tax authorities.
What Makes This Role Different:
Build, don't just maintain.
You're stepping into a newly created position with a mandate to design the region's audit and compliance approach from the ground up — not inherit a fixed process.
Full regional ownership.
This role spans the entire Europe region.
High visibility, real stakes.
You'll be the direct point of contact with external auditors and tax authorities on some of the company's most sensitive matters, with senior leadership relying on your judgment.
A technology-forward environment.
The business is actively investing in automation, AI and dashboarding to modernize reporting — you'll be expected to bring ideas here, not just adopt what's handed to you.
Cross-functional reach.
You'll work closely with the Tax, Transfer Pricing and Legal teams, and directly with hub-entity finance teams, on issues spanning VAT, customer transactions and company-wide reviews.
What You'll Do:
1. Statutory & Global Audit Leadership
Audit Lifecycle Ownership:
Lead the end-to-end process for local statutory audits and global group audits across all 23 countries — planning, coordinating PBC (Provided by Client) lists, and driving on-time sign-off.
External Auditor Relationship:
Act as the primary regional point of contact for audit firms, owning timelines and resolution of open items.
Consolidation Alignment:
Ensure local statutory filings align with Global/Group reporting timelines (IFRS/US GAAP/local GAAP) for a seamless audit process.
Pre-Audit Structuring:
Work with local teams ahead of each audit cycle to define what needs to be prepared and how — so the region walks into every audit with a consistent, proactive structure rather than reacting to auditor requests.
2. Tax Governance & Regulatory Compliance
Filing Oversight:
Ensure accurate, on-time submission across VAT, Withholding Tax (WHT), Corporate Income Tax, and country-specific statistical and national bank reporting — delivered through local reporting teams and external accountants, with you owning quality and timeliness.
Tax Team Liaison:
Standardize and oversee submission of supporting data to the central Tax team; ensure schedules provided for assessments are reconciled and audit-ready.
Notice & Assessment Management:
Proactively manage tax notices and audits, coordinating evidence-gathering and working with the Tax team to ensure timely, well-supported responses.
Corporate Secretarial Support:
Oversee annual filings and coordinate with Legal on board meeting minutes (financial aspects) and other local regulatory requirements.
3. Process Improvement & Digital Transformation
Root Cause Analysis:
Identify recurring audit adjustments or tax queries and implement structural fixes to eliminate them at the source.
Internal Controls:
Strengthen the control environment across the region to minimize audit findings.
Technology & Automation:
Identify and champion tools — including AI and dashboarding — to reduce manual work and increase consistency across the region's reporting.
What We're Looking For:
Mindset & Soft Skills (critical to this role)
A challenger, not a process-follower — someone who questions how things are done today and proposes a better way, rather than simply executing an existing playbook.
Comfortable operating in a fast-moving, high-volume, occasionally chaotic environment, and energized rather than fatigued by it.
Strong communicator and team player who can build trust quickly across Tax, Legal, Transfer Pricing and local finance teams.
Strategic mindset with the ability to zoom out across markets while staying close enough to the detail to be credible with auditors and tax authorities.
Experience & Technical Skills
Currently operating at Manager level (or equivalent) within an audit firm or a multinational's in-house compliance/audit function — this is not a developmental hire.
10–12+ years of post-qualification experience, with hands-on exposure to multi-country compliance in Europe.
Chartered Accountant (CA), CPA, or ACCA qualification.
Solid working knowledge of IFRS, European tax regulations, and Transfer Pricing fundamentals.
Advanced proficiency with Tier-1 ERP systems (SAP, Oracle, or NetSuite).
Fluent English, written and spoken — required given daily interaction with regional and global stakeholders.
Strong project management and negotiation skills, with the ability to work confidently across time zones and cultures.
In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is 220,800 RON.
In addition to base salary, this role includes a variable component, paid annually. The final offer will reflect your experience, skills, and the scope of the role.
#ALEPH
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
#ALEPH
Location: Singapore
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
WHAT YOU'LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are the kinds of projects that strategists on our team have worked on recently:
- Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers.
- Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation.
- Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples.
- Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner.
- Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week.
WHAT YOU'LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: San Francisco Bay Area, USA
Workplace: Hybrid
WHY WORK AT HIGGSFIELD AI?
Higgsfield AI is the fastest-scaling generative AI company in history, hitting $1B in annual revenue run rate, 30M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands.
We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like.
ABOUT THE ROLE
We’re looking for a GTM Engineer to build, customize, and connect the business systems that power our go-to-market organization. You’ll work across Ironclad, Clay, HubSpot, Salesforce, and n8n to streamline contract management, automate revenue workflows, and make our systems reliable as we scale.
This is a hands-on role for someone who combines operational judgment with strong engineering skills. You’ll partner closely with RevOps, Sales, and Legal to translate business needs into scalable workflows, custom integrations, and measurable improvements.
WHAT YOU’LL DO
- Own the customization and ongoing improvement of Ironclad and other business systems, including workflows, approval routing, data models, and integrations.
- Partner with Legal and RevOps to connect contract intake, approvals, execution, and contract data with our CRM and downstream systems.
- Build and maintain custom API integrations and automated workflows across Ironclad, Clay, HubSpot, Salesforce, n8n, and other tools.
- Develop prospecting, enrichment, lead routing, and lifecycle automation that helps our GTM teams operate efficiently.
- Design code-level monitoring, logging, and alerting to detect integration failures, workflow errors, and data quality issues.
- Define and enforce data freshness Service Level Objectives (SLOs), including refresh schedules, monitoring, and remediation for stale or failed syncs.
- Enforce system-wide email deliverability policies, including validation, suppression lists, sending limits, and bounce and complaint monitoring.
- Troubleshoot issues across connected systems, identify root causes, and implement durable fixes.
- Document integrations, system architecture, and operating procedures so workflows remain maintainable as the business grows.
REQUIREMENTS
- 5+ years of experience in GTM Operations, Revenue Operations, Growth Engineering, or a related technical operations role.
- At least 3+ years of hands-on experience working with Ironclad, Clay, HubSpot, Salesforce, and n8n.
- Strong experience customizing Ironclad contract management workflows and connecting contract data with other business systems.
- Proficiency in Python or JavaScript/TypeScript, SQL, REST APIs, webhooks, and authentication methods such as OAuth.
- Demonstrated ability to build reliable integrations, including error handling, retries, rate-limit management, and monitoring.
- Experience implementing email deliverability controls and maintaining accurate, timely data across connected systems.
- Strong understanding of GTM processes, CRM architecture, and the relationship between sales workflows, contracts, and revenue data.
- Excellent judgment, communication, and prioritization skills, with the ability to turn ambiguous business needs into practical technical solutions.
- Strong ownership and comfort working independently in a fast-moving startup environment/
COMPENSATION & BENEFITS
We offer a competitive and thoughtfully structured compensation package designed to align with impact and growth.
Base Salary: The anticipated salary range for this role is $130,000 - $175,000, depending on experience, skills, and location.
In addition to cash compensation, we offer equity and a comprehensive benefits package to support you both professionally and personally.
This is a hybrid role based in the San Francisco Bay Area. Team members are expected to work from our San Francisco office at least three full days per week, with the remaining days worked remotely and are expected to be available during agreed working hours and to maintain sufficient overlap with the relevant team’s time zone. We value in-person collaboration, active communication, responsiveness, and close partnership across teams.
Higgsfield AI is an equal opportunity employer. We are committed to building a diverse and inclusive team and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.
Location: United States, San Mateo, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Senior Accountant – E-Commerce Accounting
Inventory • COGS • Sales • Cash Application • SAP & System Integrations
Position Summary
The consultant will support full-cycle accounting for the online store, from customer orders and inventory movement through revenue, cost of goods sold, accounts receivable, cash application, refunds, and financial reporting. This role will partner with Accounting, Operations, E-commerce, Supply Chain, and IT to resolve reconciliation and system-integration issues involving e-commerce, order management, inventory, payment, and SAP platforms.
Key Responsibilities
· Own full-cycle accounting for online store activity, including inventory, sales, cost of goods sold, accounts receivable, cash, refunds, credits, and related balance sheet accounts.
· Perform monthly and quarterly close activities, including journal entries, account reconciliations, variance analysis, and review of transaction completeness and accuracy.
· Reconcile inventory subledger activity to SAP, including receipts, transfers, adjustments, returns, write-offs, and inventory reserves where applicable.
· Review and reconcile cost of goods sold to product sales and inventory movement, investigating unusual margins, timing differences, and data issues.
· Support the complete order-to-cash cycle, including sales orders, fulfillment, billing, revenue recognition, customer receivables, refunds, credits, and cash application.
· Reconcile payment processor and bank activity to customer orders, accounts receivable, and SAP postings; research unmatched or failed transactions.
· Partner with Operations, E-commerce, Supply Chain, IT, and Finance teams to understand transaction flows across multiple systems and ensure accurate accounting in SAP.
· Investigate integration issues between sales, order management, inventory/warehouse, payment, and SAP systems, and determine the accounting impact of incomplete, duplicated, delayed, or incorrect transactions.
· Participate in system implementations, integration changes, user acceptance testing, and validation of automated accounting entries and interfaces.
· Develop and maintain reconciliation tools and controls to confirm that data transferred between operational systems and SAP is complete and accurate.
· Identify root causes of accounting and system issues, coordinate resolution with technical and operational teams, and help prevent recurring problems.
· Create and maintain process documentation, system flow documentation, and internal controls for online store accounting processes.
· Identify opportunities to simplify, automate, and strengthen accounting processes as online store activity and systems evolve.
Qualifications
· Bachelor’s degree in Accounting, Finance, or related field.
· Approximately 2–6 years of accounting experience, preferably including inventory, revenue, order-to-cash, e-commerce, retail, or consumer product accounting.
· Strong understanding of general ledger accounting, reconciliations, month-end close, inventory accounting, revenue, accounts receivable, and cash.
· Experience with SAP strongly preferred; experience with other large ERP systems is also valuable.
· Experience working with e-commerce platforms, order management systems, warehouse/inventory systems, payment processors, or system integrations is a plus.
· Strong Excel and data analysis skills, with the ability to work through large transaction populations and identify exceptions.
· Ability to understand end-to-end transaction flows and translate operational or system issues into accounting impacts.
· Strong problem-solving, communication, and cross-functional collaboration skills.
At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click
here
to learn more.
The estimated base pay range for this role is listed below, this is an hourly rate.
$55
—
$70 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: San Francisco
Workplace: Hybrid
OVERVIEW
The Workplace Experience team powers and connects the workday for all Perplexity employees across our global offices.
We are hospitality and experience-driven at the core. We are made up of People people, meaning that we love supporting each other and all of the People in our workplace. We take on the good and the bad with optimism and with a positive, kind approach to solving problems, dealing with the obstacles handed to us, and proactively creating good around us. We think about each moment through the lens of our colleagues (our customers) so that we can create thoughtful and memorable experiences no matter what task we have at hand.
As our Global Workplace Business Operations Lead, you will manage the business operations and cross-functional program delivery that enable our global Workplace Experience team to scale. In collaboration with the Head of Workplace Experience, you will set the operating framework for your areas, make decisions within agreed priorities and approval limits, and remain hands-on in delivering results. You will own the effectiveness of portfolio operating processes and internal project delivery.
WHAT YOU’LL DO
- Own the Workplace operating framework: Lead annual and quarterly planning for your areas, translate team strategy into priorities and resource plans, and establish clear decision rights, delivery commitments and measures of success. Resolve sequencing and capacity trade-offs within agreed parameters and recommend when to add people, vendors or technology.
- Lead internal capital-project delivery: Take accountability for integrated delivery plans across office openings, refreshes and other capital initiatives. Direct the work of external PMs within agreed scopes, align internal workstreams, resolve delivery issues and hold partners accountable for schedule, cost, quality and operational readiness.
- Own portfolio controls and insight: Establish dependable lease administration, obligation tracking, space and occupancy information, and portfolio reporting. Set data and control standards, ensure actions have owners, and turn trends and risks into recommendations before deadlines or capacity constraints become problems.
- Drive financial planning and performance: Own the processes and quality of operating and capital forecasts, commitments, actuals and variance analysis in partnership with Finance. Challenge assumptions, recommend corrective actions and investment trade-offs, and give the Head of Workplace Experience a reliable basis for budget and commitment decisions.
- Set the systems and reporting roadmap: Own business requirements, governance and improvement priorities for workplace tools such as Envoy. Establish useful performance measures, improve data quality, and automate repeatable work while maintaining appropriate controls and keeping processes practical for the team.
- Lead EHS program governance: Establish a risk-based plan, clear responsibilities and a review cadence with qualified vendors and internal teams. Drive follow-through on assessed obligations and remediation across offices and remote populations, maintain evidence of completion, and escalate material risks without substituting for specialist advice.
- Set standards for delivery and handover: Own the development and use of project playbooks, planning processes and operational-readiness criteria. Bring together design standards and occupancy requirements, and ensure completed projects transfer to local operations with the documentation, training, vendor arrangements and issue ownership needed to run well.
- Serve as a senior operating partner: Lead cross-functional operating and project reviews, surface decisions with clear recommendations, and represent your areas with internal and external partners. Drive resolution within your authority, escalate material changes with options, and build accountability without adding unnecessary layers.
WHAT YOU BRING
- Senior functional leadership: 8+ years in workplace business operations, corporate real estate, facilities programs or a closely related field, with increasing responsibility for complex, multi-site programs and their outcomes. You have operated with substantial autonomy, not only administered plans set by others.
- Project and program management expertise: You are a project manager at the core. You are quick and agile, but methodical when it comes to planning for, organizing, tracking, and executing on a project in a way that keeps everything and everyone aligned and on task.
- Relevant delivery depth: You have a record of delivering office buildouts, relocations or capital improvements as an internal owner, with accountability for scope, financial performance, schedules, change control and external delivery partners.
- Strong financial and analytical judgment: You have experience driving forecasting and reporting processes, challenging assumptions and translating portfolio data into resource or investment recommendations; strong spreadsheet and analytical skills.
- Experience building an operating framework: You have established planning, governance, performance measures and systems that helped a growing function deliver more predictably. You know when structure improves execution and when it becomes unnecessary process.
- Leadership across organizational boundaries: You can secure commitments, challenge constructively and resolve competing priorities across teams and vendors. You communicate risks and recommendations credibly to senior leaders and know which decisions to make independently and which to escalate.
- Hands-on ownership and sound judgment: You can move between portfolio-level trade-offs and project details, deliver through others without losing accountability, handle sensitive information responsibly, and maintain a kind, service-oriented approach under pressure.
- Helpful, not required: International portfolio experience, workplace technology ownership, EHS program governance, or a relevant project-management credential.
Location: San Francisco
Workplace: Hybrid
OVERVIEW
The Workplace Experience team powers and connects the workday for all Perplexity employees across our global offices.
We are hospitality and experience-driven at the core. We are made up of People people, meaning that we love supporting each other and all of the People in our workplace. We take on the good and the bad with optimism and with a positive, kind approach to solving problems, dealing with the obstacles handed to us, and proactively creating good around us. We think about each moment through the lens of our colleagues (our customers) so that we can create thoughtful and memorable experiences no matter what task we have at hand.
As our Global Workplace Business Operations Lead, you will manage the business operations and cross-functional program delivery that enable our global Workplace Experience team to scale. In collaboration with the Head of Workplace Experience, you will set the operating framework for your areas, make decisions within agreed priorities and approval limits, and remain hands-on in delivering results. You will own the effectiveness of portfolio operating processes and internal project delivery.
WHAT YOU’LL DO
- Own the Workplace operating framework: Lead annual and quarterly planning for your areas, translate team strategy into priorities and resource plans, and establish clear decision rights, delivery commitments and measures of success. Resolve sequencing and capacity trade-offs within agreed parameters and recommend when to add people, vendors or technology.
- Lead internal capital-project delivery: Take accountability for integrated delivery plans across office openings, refreshes and other capital initiatives. Direct the work of external PMs within agreed scopes, align internal workstreams, resolve delivery issues and hold partners accountable for schedule, cost, quality and operational readiness.
- Own portfolio controls and insight: Establish dependable lease administration, obligation tracking, space and occupancy information, and portfolio reporting. Set data and control standards, ensure actions have owners, and turn trends and risks into recommendations before deadlines or capacity constraints become problems.
- Drive financial planning and performance: Own the processes and quality of operating and capital forecasts, commitments, actuals and variance analysis in partnership with Finance. Challenge assumptions, recommend corrective actions and investment trade-offs, and give the Head of Workplace Experience a reliable basis for budget and commitment decisions.
- Set the systems and reporting roadmap: Own business requirements, governance and improvement priorities for workplace tools such as Envoy. Establish useful performance measures, improve data quality, and automate repeatable work while maintaining appropriate controls and keeping processes practical for the team.
- Lead EHS program governance: Establish a risk-based plan, clear responsibilities and a review cadence with qualified vendors and internal teams. Drive follow-through on assessed obligations and remediation across offices and remote populations, maintain evidence of completion, and escalate material risks without substituting for specialist advice.
- Set standards for delivery and handover: Own the development and use of project playbooks, planning processes and operational-readiness criteria. Bring together design standards and occupancy requirements, and ensure completed projects transfer to local operations with the documentation, training, vendor arrangements and issue ownership needed to run well.
- Serve as a senior operating partner: Lead cross-functional operating and project reviews, surface decisions with clear recommendations, and represent your areas with internal and external partners. Drive resolution within your authority, escalate material changes with options, and build accountability without adding unnecessary layers.
WHAT YOU BRING
- Senior functional leadership: 8+ years in workplace business operations, corporate real estate, facilities programs or a closely related field, with increasing responsibility for complex, multi-site programs and their outcomes. You have operated with substantial autonomy, not only administered plans set by others.
- Project and program management expertise: You are a project manager at the core. You are quick and agile, but methodical when it comes to planning for, organizing, tracking, and executing on a project in a way that keeps everything and everyone aligned and on task.
- Relevant delivery depth: You have a record of delivering office buildouts, relocations or capital improvements as an internal owner, with accountability for scope, financial performance, schedules, change control and external delivery partners.
- Strong financial and analytical judgment: You have experience driving forecasting and reporting processes, challenging assumptions and translating portfolio data into resource or investment recommendations; strong spreadsheet and analytical skills.
- Experience building an operating framework: You have established planning, governance, performance measures and systems that helped a growing function deliver more predictably. You know when structure improves execution and when it becomes unnecessary process.
- Leadership across organizational boundaries: You can secure commitments, challenge constructively and resolve competing priorities across teams and vendors. You communicate risks and recommendations credibly to senior leaders and know which decisions to make independently and which to escalate.
- Hands-on ownership and sound judgment: You can move between portfolio-level trade-offs and project details, deliver through others without losing accountability, handle sensitive information responsibly, and maintain a kind, service-oriented approach under pressure.
- Helpful, not required: International portfolio experience, workplace technology ownership, EHS program governance, or a relevant project-management credential.
Location: Vietnam
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE
is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces.
Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.
Key Responsibilities
Build and maintain strong, long-lasting client relationships
Ensure the timely and successful delivery of our solutions according to client needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
Assist with challenging client requests or issue escalations as needed
Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.
Requirements
Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
Strong communication and interpersonal skills
Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
Empathetic understanding of client needs and ability to address them effectively
Ability to address challenges and proactively offer solutions.
If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to embark on a rewarding career journey with INFUSE, where your ambitions and contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today!
We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.
Location: Thailand
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE
is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces.
Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.
Key Responsibilities
Build and maintain strong, long-lasting client relationships
Ensure the timely and successful delivery of our solutions according to client needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
Assist with challenging client requests or issue escalations as needed
Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.
Requirements
Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
Strong communication and interpersonal skills
Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
Empathetic understanding of client needs and ability to address them effectively
Ability to address challenges and proactively offer solutions.
If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to embark on a rewarding career journey with INFUSE, where your ambitions and contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today!
We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.
Location: Sri Lanka
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE
is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces.
Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.
Key Responsibilities
Build and maintain strong, long-lasting client relationships
Ensure the timely and successful delivery of our solutions according to client needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
Assist with challenging client requests or issue escalations as needed
Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.
Requirements
Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
Strong communication and interpersonal skills
Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
Empathetic understanding of client needs and ability to address them effectively
Ability to address challenges and proactively offer solutions.
If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to embark on a rewarding career journey with INFUSE, where your ambitions and contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today!
We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.
Location: Philippines
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE
is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces.
Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.
Key Responsibilities
Build and maintain strong, long-lasting client relationships
Ensure the timely and successful delivery of our solutions according to client needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
Assist with challenging client requests or issue escalations as needed
Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.
Requirements
Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
Strong communication and interpersonal skills
Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
Empathetic understanding of client needs and ability to address them effectively
Ability to address challenges and proactively offer solutions.
If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to embark on a rewarding career journey with INFUSE, where your ambitions and contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today!
We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.
Location: Malaysia
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE
is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces.
Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.
Key Responsibilities
Build and maintain strong, long-lasting client relationships
Ensure the timely and successful delivery of our solutions according to client needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
Assist with challenging client requests or issue escalations as needed
Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.
Requirements
Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
Strong communication and interpersonal skills
Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
Empathetic understanding of client needs and ability to address them effectively
Ability to address challenges and proactively offer solutions.
If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to embark on a rewarding career journey with INFUSE, where your ambitions and contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today!
We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.
Location: Indonesia
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE
is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces.
Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.
Key Responsibilities
Build and maintain strong, long-lasting client relationships
Ensure the timely and successful delivery of our solutions according to client needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
Assist with challenging client requests or issue escalations as needed
Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.
Requirements
Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
Strong communication and interpersonal skills
Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
Empathetic understanding of client needs and ability to address them effectively
Ability to address challenges and proactively offer solutions.
If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to embark on a rewarding career journey with INFUSE, where your ambitions and contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today!
We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.
Location: Des Moines, Iowa, United States
About the Role
iCapital is looking to hire a Client Delivery AVP to join the Annuities Platform team. This role provides operational, portfolio, and people leadership across the Carrier/Distributor client portfolio.
The role is accountable for successful and on-time delivery of SaaS implementations, enhancements, and ongoing client initiatives, including project governance, portfolio financial performance, resource management, client escalations, and transition to ongoing support. The role leads Project Coordinators, Business Analysts, Configuration Analysts, and other delivery resources, and serves as a key connection point among Client Success, Solutions Engineering, Product, Engineering, Operations, Finance, Sales, and Support.
Responsibilities
Lead a portfolio of Carrier/Distributor client implementations, enhancements, and strategic initiatives, ensuring successful delivery, client satisfaction, and business outcomes.
Serve as the primary delivery leader for assigned clients, building trusted relationships and aligning delivery efforts with client goals and strategic objectives.
Provide oversight of project governance, timelines, scope, milestones, risks, dependencies, resource allocation, quality, and delivery performance.
Lead teams consisting of Project Coordinators, Business Analysts, Configuration Analysts, and other delivery resources to successfully deliver client implementations, enhancements, and strategic initiatives.
Manage portfolio capacity planning and resource utilization to ensure projects are appropriately staffed and aligned to business priorities.
Drive project and portfolio health by proactively managing risks, issues, escalations, dependencies, change requests, and stakeholder communications.
Own portfolio financial performance, including forecasting, revenue, margin management, billing accuracy, and operational efficiency.
Ensure accurate project reporting, portfolio visibility, and adherence to project management standards, tools, and delivery processes.
Serve as a senior escalation point for complex client and cross-functional delivery issues, driving timely resolution and executive visibility when needed.
Partner closely with Product, Engineering, Solutions Engineering, Operations, Finance, Sales, Support, and Client Success teams to deliver client outcomes and remove delivery obstacles.
Promote continuous improvement through enhanced governance, reporting, change management, implementation practices, and operational processes.
Qualifications
Project Management Professional (PMP) certification
preferred.
7+ years of project management or delivery leadership experience implementing Software/SaaS solutions in financial services or insurance.
Demonstrated experience managing a client portfolio, portfolio financial performance, and multiple teams concurrently.
Experience managing the performance of Project Coordinators/Managers, Business Analysts, and cross-functional delivery teams.
Proven success leading SaaS projects and programs on time, within scope, and within budget.
Experience leading, motivating, and managing teams of varying sizes, including internal and external resources.
Experience in financial services/financial software applications is required,
Insurance experience in Life, Annuity, Property & Casualty applications is
strongly preferred.
Excellent leadership, written, verbal, presentation, and interpersonal communication skills.
Strong analytical, organizational, problem-solving, team building, and change leadership capabilities.
Ability to work independently and collaboratively while adapting to shifting priorities, demands, and timelines.
Proficiency with Microsoft Teams, Word, Excel, PowerPoint, and Outlook.
Experience with JIRA is required, Cantata is a
plus.
Benefits
The base salary range for this role is $110,000 to $130,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. This role is based in the greater Des Moines, IA area.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
Twitter: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
УдалённоseniorNote: This position is fully remote and open to candidates based anywhere in Poland or Portugal
УдалённоseniorMexico; Write defect reports that someone in another time zone can reproduce without asking a follow-up question, with steps, evidence, and environment details; Experience working in Agile environments (Scrum, Kanban, etc.) and collaborating effectively across time zones, with overlap with United States Pacific business hours
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
ГибридSofia, Bulgaria; Strong project management and negotiation skills, with the ability to work confidently across time zones and cultures
ГибридBudapest, Hungary; Strong project management and negotiation skills, with the ability to work confidently across time zones and cultures
ГибридBucharest, Romania; Strong project management and negotiation skills, with the ability to work confidently across time zones and cultures
ОфисSingapore
ГибридSan Francisco Bay Area, USA; Team members are expected to work from our San Francisco office at least three full days per week, with the remaining days worked remotely and are expected to be available during agreed working hours and to maintain sufficient overlap with the relevant team’s time zone
seniorUnited States, San Mateo, CA
ГибридleadSan Francisco
ГибридleadSan Francisco
Vietnam; We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger
Thailand; We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger
Sri Lanka; We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger
Philippines; We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger
Malaysia; We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger
Indonesia; We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger
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