Role Overview
The Strategic WFM Analyst sits in the Core Workforce Management (WFM) Planning & Operations Strategy team and is responsible for owning centralized forecasting, capacity planning, workforce cost optimization, and strategic headcount trade-offs across all lines of business (LOBs).
This role is a high-judgment governance function that moves beyond traditional scheduling and intraday monitoring.
It translates complex demand forecasts into defensible FTE, BPO, and overtime spend strategies, models capacity risks, and aligns executive stakeholders across Finance, Product, and Operations.
You should be exceptionally strong in WFM maths and financial analytics, exhibit deep strategic curiosity, navigate messy raw data effortlessly, and communicate recommendations with executive-level clarity.
What You'll Do:
— Translate multi-LOB demand forecasts into monthly and quarterly capacity, headcount, and budget requirements.
— Model workforce and financial trade-offs across internal FTEs, BPO partners, overtime spend, bonus hours, productivity shifts, and shrinkage.
— Analyze demand-funnel changes (e.g., product feature rollouts, AI bot deflection shifts) and quantify their exact capacity and dollar impact.
— Partner directly with Finance, Product, and Operations to validate baseline assumptions, enforce input SLAs, and align on staffing commitments.
— Draft concise, decision-ready executive memos and Weekly Business Reviews (WBRs) for Directors and leadership.
— Conduct deep-dive root-cause analyses whenever operational actuals deviate from capacity plans, and establish corrective action paths.
— Standardize capacity planning frameworks, modeling templates, and operating standards across LOBs.
— Maintain deep forecasting competency to audit models, challenge underlying assumptions, and provide seamless coverage across the broader central WFM engine.
What We're Looking For:
— Strategic WFM Maths: Exceptionally strong quantitative background with deep expertise in WFM fundamentals (capacity modelling, Erlang, shrinkage, AHT, SLA/ASA trade-offs) and advanced proficiency in Google Sheets, SQL, or Python.
— Business & Financial Judgement: Demonstrated ability to connect operational queue dynamics directly to dollar exposure, hiring velocity, BPO costs, and SLA risk.
— Executive Communication: Superior strategic writing skills with a natural instinct to distil complex, multi-variable workforce analytics into scannable, 1-2 page decision memos.
— Cross-Functional Influence: Proven ability to establish governance frameworks, challenge bad assumptions with back-tested data, and align Finance, Product, and Operations leadership without formal authority.
— Blank-Page Ownership: High comfort operating in ambiguous environments with incomplete data, isolating what materially matters without requiring step-by-step direction.
WFM Analyst Profile:
Strong core WFM domain expertise with a strategic/Ops spike.
This is not a generalist role and not a passive, traditional scheduler role.
Hiring Process:
Application
Diagnostic Case Study
Case Study Interview - Technical & Capacity
Executive Judgement & Strategic Interview
Culture Interview (People Ops)
Offer
Location: Riyadh, Saudi Arabia
Job Description
We are seeking a
Senior Business Continuity Management (BCM) Specialist
to lead the development, implementation, and continuous improvement of the organization’s Business Continuity Management arrangements.
The role will be responsible for developing and implementing the BCM framework, policy, Business Impact Analysis (BIA), risk assessments, continuity strategies, Business Continuity Plans (BCPs), exercises, awareness programs, and performance reporting.
The successful candidate will ensure that all BCM activities are aligned with
ISO 22301:2019
, including the
2024 climate-action amendment
, ISO 22313 guidance, and applicable local regulatory, contractual, and organizational requirements.
Requirements
1. BCM Framework & Planning
Review the organization’s structure, critical services, existing emergency and continuity arrangements, policies, and risk information.
Identify applicable legal, regulatory, contractual, and stakeholder requirements related to business continuity.
Develop and maintain the
Business Continuity Management Framework
, including governance, roles and responsibilities, scope, lifecycle, reporting, and continual improvement.
Develop the
Business Continuity Policy
and define BCM objectives, responsibilities, and review requirements.
Plan and facilitate BCM workshops and interviews with business units, process owners, support functions, and key stakeholders.
Lead the
Business Impact Analysis (BIA)
to identify critical activities, dependencies, impacts, recovery priorities, and recovery objectives.
Conduct
Business Continuity Risk Assessments
, identifying disruption scenarios, vulnerabilities, existing controls, and treatment actions.
Develop the
Business Continuity Strategy
, including recovery options, resource requirements, dependencies, and recommendations.
Develop, review, and validate
Business Continuity Plans (BCPs)
covering activation, escalation, roles, communication, response, recovery, and return-to-normal activities.
Develop BCM templates, tools, and supporting documentation.
Deliver BCM awareness sessions and workshops for relevant stakeholders.
Present deliverables to management and incorporate stakeholder feedback.
2. BCM Exercises, Monitoring & Reporting
Develop an annual or periodic
BCM Exercise and Simulation Programme
based on organizational risks, critical activities, and BCPs.
Design and facilitate tabletop exercises, simulations, and other continuity exercises.
Prepare
BCM Exercise Reports
covering observations, strengths, gaps, lessons learned, and corrective actions.
Prepare
BCM Monitoring and Performance Reports
covering implementation progress, BCP status, exercise results, outstanding actions, and improvement priorities.
Track corrective actions and support business owners in updating BCPs and related documentation.
Maintain proper document control, version management, and records of workshops, exercises, validations, and management decisions.
Provide knowledge transfer and coaching to designated client personnel to ensure sustainable BCM capability.
Required Qualifications & Experience
Bachelor’s degree in
Business Continuity, Risk Management, Emergency Management, Business Administration, Information Technology, Engineering
, or a related discipline.
Minimum
7 years of relevant Business Continuity Management experience
.
Proven experience in developing and implementing
BCM frameworks, policies, and business continuity plans
.
Strong hands-on experience in:
Business Impact Analysis (BIA)
Business Continuity Risk Assessment
Business Continuity Strategy
Business Continuity Plans (BCPs)
BCM exercises and simulations
Awareness and stakeholder workshops
Experience preparing executive-level reports and presenting recommendations to senior management.
Strong knowledge of
ISO 22301:2019
, ISO 22313, and the
2024 amendment to ISO 22301
.
Experience working within complex, multi-department organizations.
Experience in
Saudi Arabia or the GCC
is highly preferred.
Professional BCM certification such as
CBCI, MBCI
, or equivalent is preferred.
ISO 22301 Lead Implementer or Lead Auditor
certification is an advantage.
Core Competencies
Excellent stakeholder management and facilitation skills.
Strong interviewing and workshop facilitation capabilities.
Ability to translate business processes, critical activities, and dependencies into practical recovery requirements.
Excellent written and verbal
English communication skills
.
Strong report writing and presentation skills.
Arabic language capability is an advantage.
Strong planning, coordination, and document-management skills.
Excellent analytical and problem-solving abilities.
Strong attention to detail and ability to manage multiple deliverables and deadlines.
Ability to communicate BCM concepts effectively to both technical and non-technical stakeholders.
Key Deliverables
The Senior BCM Specialist will be expected to lead or significantly contribute to the delivery of:
Business Continuity Management Framework
Business Continuity Policy
Business Impact Analysis (BIA)
Business Continuity Risk Assessment
Business Continuity Strategy
Business Continuity Plans (BCPs)
BCM Templates and Forms
BCM Awareness Sessions / Workshops
BCM Exercises and Simulations
BCM Exercise Reports
BCM Monitoring and Performance Reports
Corrective Action and Continual Improvement Recommendations
Требования: Опыт проектирования и разработки сложных backend-систем и понимание полного жизненного цикла продукта — от идеи и архитектуры до эксплуатации и поддержки.
Location: Almaty, Kazakhstan
Workplace: OnSite
Almaty, Kazakhstan · Trust & Safety Engineering
Why this role exists
Our ML and analytics teams already work on fraud detection and risk analysis. This role owns the backend that turns their signals into reliable protections across accounts, credits, payments, and generation. You'll integrate risk checks into product flows, build enforcement services and operator tools, and make sure controls work correctly in production. We're looking for an engineer we can trust to take a backend problem from an unclear starting point to a working solution.
What you'll actually do
- Risk integrations: connect existing ML scores and risk signals to account creation, credit usage, payments, and generation flows, with clear timeouts and fallback behavior.
- Enforcement services: implement configurable rules, rate limits, account restrictions, and credit or payment controls with consistent behavior across services.
- Operator tooling: build APIs and workflows for reviewing cases, inspecting decision history, and safely applying or reversing restrictions.
- Production reliability: handle retries, duplicate events, concurrent requests, and safe rollouts; add monitoring and audit trails so failures can be traced and fixed.
- Work in other teams’ codebases to add signals or interventions without hurting their stability or architecture.
- Ownership: clarify the control with ML, analytics, and operations → scope the smallest useful implementation → ship → verify production behavior and review impact with the team. Our release cycle is days, not quarters, so your first shipped protection happens fast.
Must-haves
1. You've taken a difficult problem from an unclear starting point to a working system used in production, and can explain your own decisions, contribution, and results.
2. You can build reliable backend services: APIs, data models, queues, transactions, idempotency, and concurrency. You can integrate external services and debug failures across the request and event lifecycle.
3. You choose the next steps, remove blockers, and ask for help when needed. You cut scope to test an idea, adapt from evidence, and keep working through difficult problems.
4. You work with ML, analytics, and operations to turn risk requirements into clear backend behavior. You use operator feedback and customer cases to improve controls and learn unfamiliar systems quickly.
5. You take feedback, change your mind when the evidence changes, and do the work the team needs. You share knowledge and responsibility so others can operate and extend what you build.
Who this is not for
- You prefer problems where requirements stay stable after launch.
- You prefer work centered on training models or producing analysis rather than building and operating backend services.
Nice to have
- Fraud prevention, payments risk, or platform abuse experience.
- Integrating risk-scoring services or building rules engines and rate limiters.
- Case management, appeals, and risk operations tooling.
- Familiarity with Stripe.
- Experience building real-time scoring, graph-based account linkage systems.
- Python/Go experience.
Interview process
1. Recruiter screen: role expectations, logistics, and fit.
2. Technical interview: a difficult system you shipped, what you personally decided and built, and how your work made the team more capable without leaving it dependent on you.
3. Additional technical interview, if needed: a deeper discussion of technical skills and open questions.
4. Product fit interview: take an existing risk signal and an operator need, scope a backend protection, and work through failure cases and effects on legitimate customers.
5. Offer.
What we offer
Competitive base in USD, equity, relocation support, and ownership of protections that preserve both company revenue and customer trust.
Требования: Опыт проектирования и разработки сложных backend-систем и понимание полного жизненного цикла продукта — от идеи и архитектуры до эксплуатации и поддержки. Глубокое понимание архитектуры отказоустойчивых и масштабируемых сервисов.
-Agentic development — обязательная часть роли. Мы ищем разработчика, который регулярно использует AI-ассистентов и AI-агентов в работе: при проектировании и реализации функциональности, работе с существующим кодом, рефакторинге, написании тестов, поиске и исправлении ошибок.
-адаптировать процесс разработки под продукт, используемые технологии и команду, предлагать и внедрять улучшения в процесс разработки: правила code review, тестирования, CI/CD, релизов, документирования и контроля качества. -спокойно относиться к конструктивной критике и уметь давать её коллегам.
Роль и зона ответственности: Роль Team Lead Go нужна, чтобы усилить лидерство Go-команды: вести людей и delivery, улучшать архитектуру и качество, повышать предсказуемость delivery, управлять техдолгом и инцидентами, развивать инженерные практики и людей. Задачи: Вести людей и команду: регулярные 1:1, развитие, обратная связь, рост инженерной планки;
Own the value plan for each account in your portfolio, connecting the business problem that led the customer to buy Mixpanel with the outcomes they measure. Build relationships with business and technical stakeholders, aligning Mixpanel's capabilities to what customers care about most.
Location: Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
As a
Manager, Customer Success
, you will lead a North America-based team that helps customers realize value from GitLab through strong adoption, measurable outcomes, and trusted partnership.
You will partner closely with both executive sponsors and day-to-day end users/practitioners to drive adoption and measurable outcomes.
Reporting to the
Director of Customer Success,
, you will coach Customer Success Managers and Customer Success Architects to support account health across onboarding, adoption stages, executive business reviews, and renewals, while also improving how the team works.
This is a people leadership role with broad scope: you will develop talent, strengthen customer relationships, and partner across Sales, Product, Engineering, and other teams so customers are supported through growth, change, and escalation.
What you'll do
Lead
a team of Customer Success Managers and Customer Success Architects focused on customer adoption, account health, customer satisfaction, and advocacy.
Coach
team members through regular feedback, development support, and career growth conversations to strengthen knowledge, communication, and execution.
Partner
with the Director of Customer Success to define team goals, clarify responsibilities, and align priorities with company direction.
Manage
resource assignments, staffing levels, and hiring activity to support team coverage and customer needs.
Develop
senior-level relationships with customers and support the team in building trusted advisor partnerships.
Collaborate
with Sales, Product Management, Engineering, Professional Services, and other internal teams to create a consistent customer experience.
Support
customers during escalations by working with other leaders to coordinate clear, effective responses.
Improve
the processes and tools used by the team and oversee initiatives tied to objectives and key results.
What you'll bring
Experience
leading customer-facing teams in software, technology, consulting, sales, or customer success environments.
Ability
to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals.
Knowledge
of software development lifecycle practices, related tools, and agile or DevOps ways of working.
Familiarity
with cloud or container technologies such as Kubernetes and Docker, application security concepts such as static application security testing (SAST) and dynamic application security testing (DAST), or cloud platforms such as Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure.
Skill
in translating strategy into clear initiatives, coordinating execution, and tracking delivery across competing priorities.
Capability
to lead distributed teams across regions, cultures, and lines of business, while working effectively with senior executives and external stakeholders.
Willingness
to travel occasionally for customer meetings and team events, as needed.
Strength
in communication, coaching, feedback, delegation, planning, and process improvement.
Warmth and care
in your leadership approach—able to coach with empathy and build trust on a human level.
Interest
in candidates with transferable experience who can connect technical concepts to business value and collaborate well across functions.
About the team
On the
Customer Success
team, we are accountable for customer adoption, measurable outcomes, customer satisfaction, and building customer advocacy across GitLab.
We also act as a key connection point between customers and the broader GitLab ecosystem, helping streamline collaboration with Product Management, Engineering, Sales, Professional Services, and other partners.
In this role, you will manage a team in
North America
while collaborating asynchronously with stakeholders across regions, with a focus on helping customers succeed at scale and improving how the organization supports them.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$124,800
—
$210,600 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Slovenia
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE
is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces.
We're looking for a Middle Project Manager with a strong background in project management and process implementation to lead the development and rollout of internal systems and business processes. You're analytical, people-savvy, and comfortable working directly with stakeholders at all levels.
What You'll Do
Own the full internal project lifecycle — from requirements gathering through solution delivery and process implementation
Conduct user interviews and stakeholder discovery sessions to identify needs, validate assumptions, and translate them into actionable project requirements
Bridge business stakeholders and technical teams, ensuring clarity and alignment at every stage
Identify and manage risks, issues, and dependencies with clear mitigation strategies
Lead implementation of new products, tools, or processes into existing business workflows
Lead change management efforts, staying flexible and adapting quickly to evolving requirements, priorities, and business needs while ensuring smooth execution and alignment across teams
Monitor project performance and KPIs, keeping delivery aligned with business outcomes
Collect and analyze data to support decision-making and proposed solutions
Prepare and deliver progress reports and updates to stakeholders and senior management
Proactively identify process improvement opportunities and efficiency gaps across teams
What We're Looking For
3+ years of project management experience
Hands-on experience in business process analysis, optimization, or product workflow development
Strong communication and stakeholder management skills across business and technical audiences
Data-driven approach to decision-making
Experience working with AI or implementing AI into products or business processes
Strong organizational and delivery skills with flexibility to adapt to changing requirements
English B2 or above
We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.
Location: Slovakia
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE
is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces.
We're looking for a Middle Project Manager with a strong background in project management and process implementation to lead the development and rollout of internal systems and business processes. You're analytical, people-savvy, and comfortable working directly with stakeholders at all levels.
What You'll Do
Own the full internal project lifecycle — from requirements gathering through solution delivery and process implementation
Conduct user interviews and stakeholder discovery sessions to identify needs, validate assumptions, and translate them into actionable project requirements
Bridge business stakeholders and technical teams, ensuring clarity and alignment at every stage
Identify and manage risks, issues, and dependencies with clear mitigation strategies
Lead implementation of new products, tools, or processes into existing business workflows
Lead change management efforts, staying flexible and adapting quickly to evolving requirements, priorities, and business needs while ensuring smooth execution and alignment across teams
Monitor project performance and KPIs, keeping delivery aligned with business outcomes
Collect and analyze data to support decision-making and proposed solutions
Prepare and deliver progress reports and updates to stakeholders and senior management
Proactively identify process improvement opportunities and efficiency gaps across teams
What We're Looking For
3+ years of project management experience
Hands-on experience in business process analysis, optimization, or product workflow development
Strong communication and stakeholder management skills across business and technical audiences
Data-driven approach to decision-making
Experience working with AI or implementing AI into products or business processes
Strong organizational and delivery skills with flexibility to adapt to changing requirements
English B2 or above
We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.
Location: Serbia
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE
is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces.
We're looking for a Middle Project Manager with a strong background in project management and process implementation to lead the development and rollout of internal systems and business processes. You're analytical, people-savvy, and comfortable working directly with stakeholders at all levels.
What You'll Do
Own the full internal project lifecycle — from requirements gathering through solution delivery and process implementation
Conduct user interviews and stakeholder discovery sessions to identify needs, validate assumptions, and translate them into actionable project requirements
Bridge business stakeholders and technical teams, ensuring clarity and alignment at every stage
Identify and manage risks, issues, and dependencies with clear mitigation strategies
Lead implementation of new products, tools, or processes into existing business workflows
Lead change management efforts, staying flexible and adapting quickly to evolving requirements, priorities, and business needs while ensuring smooth execution and alignment across teams
Monitor project performance and KPIs, keeping delivery aligned with business outcomes
Collect and analyze data to support decision-making and proposed solutions
Prepare and deliver progress reports and updates to stakeholders and senior management
Proactively identify process improvement opportunities and efficiency gaps across teams
What We're Looking For
3+ years of project management experience
Hands-on experience in business process analysis, optimization, or product workflow development
Strong communication and stakeholder management skills across business and technical audiences
Data-driven approach to decision-making
Experience working with AI or implementing AI into products or business processes
Strong organizational and delivery skills with flexibility to adapt to changing requirements
English B2 or above
We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.
Location: Portugal
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE
is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces.
We're looking for a Middle Project Manager with a strong background in project management and process implementation to lead the development and rollout of internal systems and business processes. You're analytical, people-savvy, and comfortable working directly with stakeholders at all levels.
What You'll Do
Own the full internal project lifecycle — from requirements gathering through solution delivery and process implementation
Conduct user interviews and stakeholder discovery sessions to identify needs, validate assumptions, and translate them into actionable project requirements
Bridge business stakeholders and technical teams, ensuring clarity and alignment at every stage
Identify and manage risks, issues, and dependencies with clear mitigation strategies
Lead implementation of new products, tools, or processes into existing business workflows
Lead change management efforts, staying flexible and adapting quickly to evolving requirements, priorities, and business needs while ensuring smooth execution and alignment across teams
Monitor project performance and KPIs, keeping delivery aligned with business outcomes
Collect and analyze data to support decision-making and proposed solutions
Prepare and deliver progress reports and updates to stakeholders and senior management
Proactively identify process improvement opportunities and efficiency gaps across teams
What We're Looking For
3+ years of project management experience
Hands-on experience in business process analysis, optimization, or product workflow development
Strong communication and stakeholder management skills across business and technical audiences
Data-driven approach to decision-making
Experience working with AI or implementing AI into products or business processes
Strong organizational and delivery skills with flexibility to adapt to changing requirements
English B2 or above
We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.
Location: Poland
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE
is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces.
We're looking for a Middle Project Manager with a strong background in project management and process implementation to lead the development and rollout of internal systems and business processes. You're analytical, people-savvy, and comfortable working directly with stakeholders at all levels.
What You'll Do
Own the full internal project lifecycle — from requirements gathering through solution delivery and process implementation
Conduct user interviews and stakeholder discovery sessions to identify needs, validate assumptions, and translate them into actionable project requirements
Bridge business stakeholders and technical teams, ensuring clarity and alignment at every stage
Identify and manage risks, issues, and dependencies with clear mitigation strategies
Lead implementation of new products, tools, or processes into existing business workflows
Lead change management efforts, staying flexible and adapting quickly to evolving requirements, priorities, and business needs while ensuring smooth execution and alignment across teams
Monitor project performance and KPIs, keeping delivery aligned with business outcomes
Collect and analyze data to support decision-making and proposed solutions
Prepare and deliver progress reports and updates to stakeholders and senior management
Proactively identify process improvement opportunities and efficiency gaps across teams
What We're Looking For
3+ years of project management experience
Hands-on experience in business process analysis, optimization, or product workflow development
Strong communication and stakeholder management skills across business and technical audiences
Data-driven approach to decision-making
Experience working with AI or implementing AI into products or business processes
Strong organizational and delivery skills with flexibility to adapt to changing requirements
English B2 or above
We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.
Location: North Macedonia
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE
is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces.
We're looking for a Middle Project Manager with a strong background in project management and process implementation to lead the development and rollout of internal systems and business processes. You're analytical, people-savvy, and comfortable working directly with stakeholders at all levels.
What You'll Do
Own the full internal project lifecycle — from requirements gathering through solution delivery and process implementation
Conduct user interviews and stakeholder discovery sessions to identify needs, validate assumptions, and translate them into actionable project requirements
Bridge business stakeholders and technical teams, ensuring clarity and alignment at every stage
Identify and manage risks, issues, and dependencies with clear mitigation strategies
Lead implementation of new products, tools, or processes into existing business workflows
Lead change management efforts, staying flexible and adapting quickly to evolving requirements, priorities, and business needs while ensuring smooth execution and alignment across teams
Monitor project performance and KPIs, keeping delivery aligned with business outcomes
Collect and analyze data to support decision-making and proposed solutions
Prepare and deliver progress reports and updates to stakeholders and senior management
Proactively identify process improvement opportunities and efficiency gaps across teams
What We're Looking For
3+ years of project management experience
Hands-on experience in business process analysis, optimization, or product workflow development
Strong communication and stakeholder management skills across business and technical audiences
Data-driven approach to decision-making
Experience working with AI or implementing AI into products or business processes
Strong organizational and delivery skills with flexibility to adapt to changing requirements
English B2 or above
We strive to make our hiring process fair and comfortable for all candidates. Our process may include one-way video interviews, behavioral assessments, and timed cognitive tests. If you are an individual with a disability or are neurodiverse and need specific accommodations—such as extra time on a test, an alternative communication format, or flexible scheduling—please feel free to let us know. We’re happy to work with you to ensure you can perform at your best.
seniorRiyadh, Saudi Arabia
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ОфисAlmaty, Kazakhstan; Competitive base in USD, equity, relocation support, and ownership of protections that preserve both company revenue and customer trust
УдалённоRemote, United States; The base salary range for this role’s listed level is currently for residents of the United States only
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