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Location: São Paulo, Brazil; Santiago, Chile; Bogotá, Colombia New opportunities in Latin America! 🟢 Dev.Pro is a US-based software development company helping tech companies build their products and grow their business. We’re remote-first, and we work with independent contractors in over 55 countries, so you’d be collaborating in a multicultural environment on some really interesting projects. We invite a Senior Data Engineer to join our team and contribute to a high-impact project for a strategic client in the Point of Sale (POS) domain. The project focuses on connecting data from POS systems with the data platform of a well-known hotel chain, including database integrations and reporting. In this role, you’ll work with AWS services and data pipelines, help build reliable integration solutions, and collaborate closely with the engineering team to support successful delivery. 🟩 What's in it for you: Contribute to an interesting integration project at the intersection of the POS and hospitality industries Apply your expertise in AWS and Python to build reliable data integration solutions ✅ Is that you? 5+ years of experience in Data Engineering Hands-on experience with AWS services and AWS data products Experience designing, developing, and maintaining data pipelines in AWS Hands-on experience with data integration, transformation, and processing Strong proficiency in Python Strong SQL skills for data transformation and analysis Strong problem-solving, analytical, and troubleshooting skills Strong communication skills and ability to discuss technical matters with clients Adaptability and effective time management skills Upper-Intermediate+ English level Desirable: Experience with Snowflake, particularly Snowflake data apps Familiarity with GCP services Knowledge of JavaScript and frontend development Experience with Java or Scala Experience in the POS domain 🧩 Key responsibilities and your contribution In this role, you'll help connect data across systems and build solutions that support the client's integration needs. Develop and maintain data pipelines to support data integration between POS systems and data platform Work with AWS services and data products to build and support data integration solutions Use Python and SQL to support data processing and transformation Work on database integrations and reporting solutions Collaborate with the Tech Lead and other engineers to implement and deliver data solutions Communicate with client stakeholders on technical matters as needed Our next steps: ✅ Submit a CV in English — ✅ Intro call with a Recruiter — ✅ Interview — ✅ Signing the Contract Interested? Find out more: 📋 How to Join Us 💻 LinkedIn Page 📈 Our website 💻 IG Page By submitting application, I've read and agree to the Dev.Pro Private Policy and Consent on Processing of Personal Data . I agree to have my Personal Data being stored and processed by Dev.Pro.

Location: London, UK DataArt’s Travel, Transportation & Hospitality Practice is looking for a client-facing professional. The role connects advanced AI tools to real business impact and involves working with client account teams and the AI + Data Lab across 50+ active travel accounts to find high-value use cases, prototype fast, validate with stakeholders, and drive adoption from C-suite to delivery teams. The role covers the journey from prototype to production. You will define how solution quality is measured once a solution is live and design for the controls enterprise clients operate under. Lead ideation and scoping of AI and ML proofs of concept with client account leaders Prototype AI features such as copilots, NLP services, and recommender systems Own the full lifecycle from internal demo and stakeholder validation to client presentation and the path to production Direct internal teams to execute with clarity, velocity, and alignment Build GenAI applications using RAG variations, agentic and hybrid models, cloud AI services, LLM APIs, vector search, and agentic SDKs Integrate AI solutions with Snowflake and Databricks Define how solution quality is measured in production through evaluation sets, accuracy checks, groundedness checks, drift detection, human in the loop checkpoints, and audit records Define reusable AI building blocks and travel specific agent scaffolds for internal delivery practices Shape internal best practice for GenAI across delivery Embed AI into client products and operations for personalization, crew operations, service automation, disruption handling, post booking servicing, reconciliation, and refunds Run workshops with client teams and business leaders Act as a translator and evangelist for responsible AI adoption and ROI Hands on experience with AI services from at least one major cloud such as Azure, AWS, or GCP Experience designing and implementing RAG based applications Experience taking AI solutions beyond pilot into production Experience validating AI solution performance before go live and monitoring it after release Practical understanding of AI evaluation including defining workflow correctness, building test sets, and measuring accuracy and groundedness Strong background with Snowflake and or Databricks for data engineering and AI pipelines Proven success leading client facing proofs of concept or MVPs from inception to delivery at Director level or above Ability to turn ambiguous business goals into scoped, testable, and scalable initiatives Fluency in open source versus commercial model tradeoffs and cost efficient architecture Prior exposure to the travel, transportation, or hospitality sector Experience with vector databases Experience with context engineering Experience with orchestration frameworks such as LangChain or Semantic Kernel Familiarity with fine tuning and understanding of when it is worth the effort Experience with agentic loop engineering Experience with AI observability or evaluation tooling Awareness of responsible AI practices including fairness, explainability, and usage boundaries

Location: Philippines You You have a strong technical background, a passion for technology, and hands-on experience in SaaS and IT sales. You love solving complex technical challenges, bridging the gap between technical and non-technical stakeholders, and helping customers find the right solutions. If you’re excited by the idea of being at the intersection of technology and sales, we want to meet you! About Us At DBSync we provide the opportunity to use technology that creates innovative and next generation data integration products which helps our employees to cultivate their creativity and sense of belonging. DBSync is a leading provider for data integration and Data warehousing services for both cloud/SAAS-based-on-demand applications. We were incubated by Salesforce.com (as a part of Avankia), before getting spinned off as a separate company. DBSync provides data integration as a SAAS-based, Standalone or hosted integration at a competitive price with a plethora of benefits for business users. Our mission is to provide a strong foundation for businesses in solving complex problems and automating their workflows while acting as a pillar of support for all their data integrations needs. At DBSync we encourage innovation and creativity and our team is diverse comprising of a nice mix of cultural blends. We are a family where each talent is recognised and honed for the best of the individual and the company as a whole. We maintain a very professional, learn and excel vision with a hint of a start-up-like environment making each individual feel important and responsible with an equal opportunity to grow to the sky’s limit! If you have a spirit of enthusiasm to grow beyond horizons, a determination to work hard, confidence to achieve success and influence future visions and products and be a successful part of the next gen trend, DBSync is the place for you! Our Value System 1. We genuinely care 2. We do not waste time on manual or mundane task 3. We have a fun environment 4. We own it 5. We are experts on what we do 6. We win together DBSync has been: We have been rated 4.7 / 5 on G2. We have got around 125 reviews in 2023. Based on the reviews G2 has awarded DBSync following badges. Best Relationship– Winter 2024 Leader Americas Winter 2024 Best Results – Winter 2024 Best Usability – Winter 2024 About the Role: As a Technical Sales Specialist, you will leverage your technical background and sales expertise to engage customers, deliver tailored technical solutions, and close deals. You’ll be responsible for understanding customer needs, conducting live product demonstrations, and driving sales growth. This role requires a blend of sales acumen and technical knowledge to ensure customers are equipped with the right solutions for their business. Job Responsibilities: Lead technical product demonstrations, offering detailed insights into our data integration solutions and related technologies. Meet monthly, quarterly, and yearly sales targets, with a focus on SaaS and IT solutions. Collaborate across teams to ensure the highest level of customer support and alignment with our solution sales strategy. Identify opportunities to enhance customer engagement and boost sales of DBSync products. Stay updated on the latest product features, industry trends, and developments in SaaS, data integration, and IT solutions. Address customer inquiries and provide technical expertise to resolve product-related issues. Generate new leads and close sales through demonstrations, outreach, and relationship-building. Work closely with professional services and customer support teams to ensure seamless customer experiences. Continuously enhance your technical sales skills through training and self-learning. Skills and Qualifications: 3+ years of experience in software SaaS or IT sales, with a strong technical background. Solid understanding of B2B sales, particularly in the SaaS or tech industry. Ability to convey technical information clearly and effectively to both technical and non-technical stakeholders. Experience in selling data integration, cloud, or SaaS-based solutions is highly preferred. Strong problem-solving skills, with a passion for technology and innovation. Tech-savvy, with the ability to map technology to business needs and outcomes. Familiarity with Salesforce CRM or similar platforms is a plus. Excellent communication, presentation, and negotiation skills. Self-motivated and able to thrive in a fast-paced environment. MBA preferred but not required. Experience with AI‑enabled tools (e.g., Claude, Gemini, Copilot, ChatGPT, or workflow automation platforms) to enhance sales productivity, automate repetitive tasks, and improve customer engagement. Job Location: Philippines (Remote) Work Shift: U.S Shift (8:00 AM CST to 5:00 PM CST)

Location: Liverpool, United Kingdom Play it. Break it. Perfect it. At Universally Speaking, you don’t just play games you make them flawless. We’re looking for linguistic perfectionists who live for precision and care deeply about great gaming experiences. You’ll dive into new worlds, spot every linguistic bug, and make sure every word, phrase, and line feels right. It’s hands-on, it’s fast-paced, and it’s all about ensuring players across the globe get the best possible version of the game. What you’ll be doing •You’ll work side by side with talented testers, translators, and developers, reporting issues clearly and working relentlessly to make sure they’re fixed. If you’re motivated by detail, passionate about games, and ready to be part of something that shapes how players experience them you’ll fit right in. •You’ll be the guardian of language in every game you touch making sure every word, menu, and in-game message feels natural, accurate, and culturally right. •You’ll test games like a pro, following our proven Universally Speaking LQA methods that define the industry standard for linguistic quality. Every detail counts, and you’ll make sure nothing slips through. •Your reports will make a difference: you’ll use professional bug databases to describe linguistic issues clearly, track progress, and verify that fixes hit the mark. •You’ll evolve from tester to trusted LQA expert across everything from indie gems to AAA blockbusters owning your projects and mastering the full testing cycle from start to finish. •You’ll write and refine test cases, document your findings, and set the bar for best practices in LQA. •You’ll collaborate with developers and fellow testers early in the process, helping shape how each game’s localisation is tested and improved. •And beyond that, you’ll constantly look for smarter, faster, better ways to do things taking initiative to optimize workflows, share knowledge, and raise the standard for everyone around you. Requirements What you’ll bring to the game •You’re someone who notices the smallest details others miss, and you can’t rest until everything’s perfect. You speak German like it’s second nature and handle English with confidence, both written and spoken. •Games are your thing you live them, breathe them, and you care how they sound, look, and feel. You thrive in a team that moves fast and works under pressure, never losing focus or quality along the way. •You’re proactive, determined, and naturally curious about how things work. You use that curiosity to make improvements and find better ways to deliver great results. •You’re nimble with tech: comfortable using databases, spreadsheets, testing tools, and the usual suspects in MS Office. Organisation and accuracy are your companions. •And of course you already have the right to work in Spain. This role needs you in the office, part of the action, not remote. Extra Points for •Experience in LQA, translation, or proofreading you’ve seen how words take shape across languages. •Familiarity with translation systems. •Previous use of test case management tools or text editing platforms. •An understanding of gaming trends and the culture behind them. •A degree in linguistics or a related field it’s great background, but not a deal-breaker. What's in it for you? •A chance to turn your passion for games into a full-time career getting hands-on with titles before anyone else does. •A dynamic, international team where creativity and precision go hand in hand. You’ll work with people who share your obsession with quality and detail. •Full-time stability with a Monday–Friday schedule, so your evenings and weekends stay yours. •An onsite environment that keeps the buzz alive. Collaborate face-to-face with talented testers and developers in our modern office based on the 5th Floor, The Watson Building, 4 Renshaw St, Liverpool L1 2SA. •Opportunities to grow your skills through real-world experience in LQA, translation technology, and project management. •A culture built around teamwork, learning, and the satisfaction of knowing you help shape how millions of players experience their favourite games. Benefits We don’t just make games better we make work better too. At Universally Speaking Liverpool, you’ll enjoy benefits designed to support your growth, wellbeing, and career journey. • Free daily transportation to and from the office get to work with ease. • Career growth and learning opportunities to help you level up professionally. • Paid training with leading specialists in the games industry learn from the best. • A culture built on diversity, equity, and inclusion your voice always matters here. • A rewarding referral program bring great people in and get recognised for it. Ready to join the game? If reading this made you think, “That’s me” then we want to hear from you. Apply now and start shaping the worlds players will explore next. At Universally Speaking, we’re always scouting for language talent from every corner of the globe. So even if this role isn’t a perfect match, share it with your friends who live for games and language as much as you do because we’re always expanding our team of multilingual heroes. Your journey starts here. Let’s make games unforgettable, together. At Universally Speaking, diversity makes our worlds richer. We’re proud to be an equal opportunity employer welcoming every background, culture, and perspective. What matters to us is your skill, passion, and drive to make great games even better. So whoever you are, wherever you’re from, if you love language and games, you’ll find a place here to grow, create, and belong.

Location: Egypt ABOUT CINCOM Cincom builds and supports enterprise software used by organisations across EMEA, with three main product lines: CPQ, Eloquence (customer communications management) and Smalltalk. Our customers run our products on their own infrastructure and, increasingly, hosted and managed by Cincom in the cloud. We are reorganising engineering, delivery and support so customers get one consistent, well-run service whatever they buy and however it is deployed. PURPOSE OF THE ROLE You will run Cincom’s hosted customer estate day to day, making sure every hosted customer gets a secure, reliable and cost-controlled service. You will manage our cloud services for those customers, build and configure their environments to our reference designs, and work closely with our Kubernetes Engineer, who will move into your team once the structure is finalised. Hosted Services is part of our new Support function, which is building a professional 24/7 service across all our products. You will work closely with the Principal Infrastructure Architect, who owns the reference designs and sizing, and with the product DevOps teams. KEY RESPONSIBILITIES Run the hosted estate Own the day-to-day operation of hosted customer environments: patching, backups, monitoring, capacity and change. Act as the senior escalation point for hosting incidents, and drive them to resolution with the product teams where needed. Run disaster recovery tests on schedule and fix what they find. Keep runbooks and operational documentation current. Cloud services and cost Manage our cloud subscriptions and services for hosted customers, mainly Azure. Track and control cloud spend for each customer, and flag cost or capacity issues early. Manage reserved capacity, renewals and cloud provider support cases, working with the Principal Infrastructure Architect and Finance on commercial decisions. Build and configure Build and configure new customer environments to approved reference architectures, using infrastructure as code. Work with the Kubernetes Engineer to run and improve our container platform. Set up test environments, and support the Principal Infrastructure Architect and product teams in performance-testing configurations for hosted and on-premise deployments. Customers Be the technical contact for hosted customers on their environment, availability and service levels. Report on availability, incidents and performance against hosting service levels. Onboard new hosted customers smoothly, working with Delivery and Client Success. Lead and improve Lead and develop the Kubernetes Engineer once the Hosted Services structure is finalised. Until then, the Kubernetes Engineer sits in the Eloquence product engineering team and you will work closely with them. Automate repetitive work, and improve monitoring and alerting. Provide evidence and controls for ISO 27001 and SOC 2 certification, working with our process and compliance lead. Requirements Essential Several years running production customer environments in Azure, at a software vendor or managed service provider (AZ-104 or equivalent level). Hands-on infrastructure as code, using Terraform, Bicep or similar. Working experience with Kubernetes and containers, ideally Azure Kubernetes Service. Strong Windows and Linux server administration, plus relational databases (for example SQL Server, Oracle or PostgreSQL). Backup, disaster recovery and monitoring tooling in practice, not just in theory. Comfortable talking to customers about their service, and calm under incident pressure. Able to work effectively as part of a remote team spread across time zones. Desirable Experience of performance or load testing tools. Cloud cost management or FinOps experience. Experience in an ITIL-based support organisation, and in ISO 27001 or SOC 2 environments. Some experience leading or mentoring an engineer. WHAT SUCCESS LOOKS LIKE IN THE FIRST 12 MONTHS Hosting service levels met and reported to every hosted customer. Patching and backups on schedule across the estate, with disaster recovery tested and documented. Cloud spend known for each customer, with no surprises. New customer environments built through infrastructure as code, to reference designs. Fewer repeat incidents, and runbooks the wider Support team can use. Benefits Independent Contractor (Contractor is responsible for applicable taxes and statutory obligations, subject to the agreement and local law) Full-time role Availability for occasional short travels Payment in USD Equipment provided by the company Contractor fee range - $2,500–$3,500 USD per month Equal Opportunity Employer PartnerOne is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. AI Use Disclosure During our recruitment process, we may use technology, including AI-assisted tools, to support application review or scheduling. These tools support our recruiting team and do not replace human decision-making. Where required, candidates will receive additional information about the tool and applicable rights. This job posting is for an existing vacancy.

Location: Egypt ABOUT CINCOM Cincom builds and supports enterprise software used by organisations globally, with three main product lines CPQ, Eloquence and Smalltalk. Our customers run our products on their own provided infrastructure and, increasingly, hosted and managed by Cincom in the cloud. We are reorganising engineering, delivery and support so customers get one consistent, well-run service whatever they buy and however it is deployed. PURPOSE OF THE ROLE Our product engineering teams own how our software is built. We need one owner who works with the product teams to determine what it runs on, specifically, the infrastructure and deployment design for every product, whether Cincom hosts it in the cloud or the customer runs it on their own hardware. When a customer or colleague asks what hardware or cloud capacity a deployment needs for a given volume, how it should be laid out, or what it will cost to run, the Principal Infrastructure Architect provides the answer or options and stands behind it. This is a hands-on role: you will design configurations, build them, test them with the product teams, and get into the detail when things go wrong. HOW THE ROLE WORKS A few points to be clear on: You own infrastructure and deployment design, not software design. Application architecture stays with the individual product engineering teams; you work with them to understand how each product behaves under load and what it needs from the infrastructure. You cover both Cincom-hosted and customer on-premise deployments. Hosting operations (patching, backups, monitoring, incidents) sit in Support with the Hosting Engineers, who build to your designs. You set the direction for our cloud infrastructure and its commercials. Day-to-day subscription and cost management sits with the Hosting Engineers; you own the strategy, the provider relationship and the cost model behind our hosted pricing. You work alongside our Principal AI Architect on the infrastructure our AI services need, including hardware for models we host locally as well as cloud capacity. You support Sales, Pre-Sales and Client Success on key deals and accounts, so customers get one credible answer from Cincom on how to deploy and size our products. You will create and maintain a standard, simple to use, sizing guide/calculator, to be used for all “standard” deployment requests KEY RESPONSIBILITIES Infrastructure and deployment design Define and maintain reference deployment designs for each product, for cloud-hosted and on-premise: including servers/VMs, storage, networking, virtualisation, containers and databases. Design for availability and resilience: high availability, load balancing, failover and disaster recovery. Review and sign off infrastructure design for each customer deployment and any significant change to it. Own the design of our Kubernetes and container platform and decide where containerised deployment fits and where it does not. Sizing and performance Build and own an infrastructure sizing model for each product, starting with Eloquence and CPQ, that turns customer volumes and workload mix, online, batch and on-demand use for Eloquence and Model execution, quotation production and Analytics for CPQ, into the hardware or cloud capacity needed. Own repeatable performance tests of deployment configurations with each product team and use the results to validate and improve the sizing models. Turn the models into clear sizing guidance that Sales, Delivery and customers can use with confidence. Investigate infrastructure-related performance problems in live customer environments when escalated. Cloud infrastructure and commercials Set our cloud infrastructure strategy, with Azure as today’s primary platform and managing any migration from Enavate hosting to Azure Own the relationship with our cloud providers and lead negotiations on commitments and reserved capacity with key stakeholders. Build the cost-to-serve model for hosted customers, so we price hosting and volume-based licensing on real numbers. Specify hardware and capacity for any infrastructure Cincom runs itself, including for locally hosted AI models. Customers and pre-sales Act as the senior voice with key customers and prospects on infrastructure, sizing, resilience and deployment choices. Support RFIs, RFPs and security questionnaires with accurate, reusable infrastructure content. Process and compliance Work with our process and compliance lead so our infrastructure and deployment designs support ISO 27001 and SOC 2 certification in 2027 and our obligations under the EU Cyber Resilience Act. Help build the Drata knowledge base for responses to compliance and security questionnaires Requirements Essential Senior infrastructure architecture experience at an enterprise software vendor, managed service provider or large IT organisation, covering both on-premise and cloud. A proven record of sizing and performance-testing infrastructure for enterprise applications, including capacity modelling from real workload data. Deep knowledge of servers, storage, networking and virtualisation (for example VMware or Hyper-V), and of database infrastructure. Strong Azure infrastructure experience (AZ-305 or equivalent level), with working knowledge of AWS. Hands-on experience with containers, Kubernetes and infrastructure as code. A solid grasp of cloud commercials: reserved capacity, commitments, cost management and FinOps practice. The confidence to give customers and senior colleagues a clear answer, and the judgement to know when the honest answer is “we need to test that”. English fluency Desirable Experience sizing infrastructure for high-volume batch and document-processing workloads. Experience of GPU and other infrastructure for AI workloads, including locally hosted models. Experience of ISO 27001 or SOC 2 environments. Experience working remotely across countries, languages and time zones. WHAT SUCCESS LOOKS LIKE IN THE FIRST 12 MONTHS A validated infrastructure sizing model for Eloquence in use by Sales and Delivery, with CPQ and Smalltalk following. Signed-off reference deployment designs for each product, for hosted and on-premise. A repeatable performance-test approach for deployment configurations, running with each product team. Cost-to-serve known for every hosted customer, feeding hosting and licence pricing. Disaster recovery designs tested for hosted customers, with the results documented. Fewer escalations caused by under- or over-sized deployments. Benefits Independent Contractor (Contractor is responsible for applicable taxes and statutory obligations, subject to the agreement and local law) Full-time role Availability for occasional short travels Payment in USD Equipment provided by the company Contractor fee range - $3,500–$4,300 USD per month Equal Opportunity Employer PartnerOne is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. AI Use Disclosure During our recruitment process, we may use technology, including AI-assisted tools, to support application review or scheduling. These tools support our recruiting team and do not replace human decision-making. Where required, candidates will receive additional information about the tool and applicable rights. This job posting is for an existing vacancy.

Location: Egypt Cincom is bringing its Level 1 support together into one 24/7 cross-product Support function, reporting directly to the COO. It covers all of our product lines, including CPQ, Eloquence, and Cincom Smalltalk, Mantis, Supra and Control, and more, and the customer environments we host and manage. Today, Level 1 support works differently from one product to the next. Processes, tools and standards vary, and too much depends on a few people who know a product inside out. We want one modern, professional support function that runs around the clock and that customers experience the same way, whichever product they use. We are looking for someone to build it and lead it. You will set the operating model, bring the team together, own escalations through to resolution, and put the tooling, processes and measures in place to run Support as a true 24/7 value added service. It is a leadership role, but you will need to stay close enough to the work to know what good looks like and to step in when it counts. KEY RESPONSIBILITIES Team Leadership & People Management Lead the Level 1 support team, and the senior Hosted Services roles that reports to you, and build Level 2 knowledge over time. Hire, develop and coach the team, and cross-skill people across products so we are not reliant on any one person. Set clear objectives, give regular feedback, and build a team that takes ownership of the customer's problem. Building a 24/7 Support Function Design and run Support as a true 24/7 service, with coverage, rotas and on-call arrangements that match our customer commitments. Build follow-the-sun and out-of-hours models that make good use of the team across time zones, without burning people out. Replace product-by-product ways of working with one consistent model for intake, triage, severity and prioritisation. Bring in modern support practice, including ITIL-aligned incident, problem and change management and knowledge-centred support. Work with the Hosted Services team to build. Managed Services approach for our hosted platforms Escalation Management to Level 2 and 3 Own the escalation process from Level 1 into Level 2/3: product engineering teams for product issues, and Services consultants for issues in project deliverables. Set clear criteria for when and how issues escalate, so they arrive with the right information, and nothing gets lost in the handover. Track every escalated issue through to resolution, keep customers informed, and chase when timescales slip. Review escalation trends with the product heads, push recurring issues back for permanent fixes, and make sure what we learn is captured in the knowledge base. Hosted Services Hold overall accountability for support of the customer environments Cincom hosts and manages, delivered through the senior Hosted Services roles. Make sure hosted services meet their commitments on availability, monitoring, backups, patching, disaster recovery and incident response, around the clock, providing a true Managed Service. Tooling, Automation & AI Make Zoho Desk the single platform for support, configured properly and used consistently across every product, with integrations into other Cincom operational platforms as required. Build and maintain a knowledge base (working with Cincom AI tools) that customers and the team actually use and expand self-service where it saves everyone effort. Work with our AI team to explore and develop AI-assisted Level 1 support, including local-language support, with validation before answers reach customers. Performance, Reporting & Compliance Set and track SLAs and internal service levels for response and resolution, by severity. Report on ticket trends by product, customer, region, severity and SLA tracked resolution time, not just ticket status, and review them monthly with the COO. Lead the response to major incidents, with clear and timely communication to customers following a well-documented process. Make sure support processes provide the evidence we need for ISO 27001 and SOC 2 and support our obligations to customers in regulated sectors. Requirements Mandatory Experience Experience leading Level 1 and Level 2 support for enterprise software customers, ideally across more than one product. A track record of building or reshaping a support function, not only running an existing one. Experience running or building a 24/7 support operation, including on-call and potential follow-the-sun models. Experience managing escalations into engineering teams and holding them to agreed timescales. Experience running SLA-based support for business-critical customer systems. Technical Knowledge Strong grounding in incident, problem and change management (ITIL or equivalent). Working understanding of hosted and cloud environments, Azure or similar, including monitoring and alerting and management of guaranteed up-time. Comfortable with service desk platforms, reporting and automation. Leadership & Interpersonal Skills Calm and clear with customers and senior colleagues, especially when things go wrong. Uses data to manage performance and to make the case for change. Builds trust across Engineering, Delivery and Client Success, and gets things done without relying on authority. Fluent Business English communication. Desirable Hands-on experience with Zoho Desk or a comparable service desk platform. Experience introducing AI-assisted support, knowledge-centred support or self-service. ITIL 4 certification. Additional languages, particularly French, German, Italian. Experience supporting customers in regulated sectors such as financial services and insurance, and familiarity with ISO 27001 and SOC 2. WHY THIS ROLE This is a new function with a direct line to the COO. You will shape it from the start, with real backing to change how we work and a clear mandate to build a professional support service that customers value. The role is remote and the location is open. Because Support will run 24/7, you will take part in senior escalation cover for major incidents, and potentially travel occasionally to meet the team and customers. WHAT SUCCESS LOOKS LIKE First 3 Months A clear picture of how support works today across every product, with the main gaps and risks identified. One triage and escalation process agreed and live across all products. A plan for 24/7 coverage agreed, and baseline metrics in place in Zoho Desk. By 12 Months Support running as a 24/7 service, with SLA and trend reporting by product, customer and region. Measurable improvement in response times, resolution times and customer satisfaction. Fewer avoidable escalations to Level 2/3, and a team that can cover more than one product. A working knowledge base, and AI-assisted Level 1 support live on at least one product. Benefits Independent Contractor (Contractor is responsible for applicable taxes and statutory obligations, subject to the agreement and local law) Full-time role Availability for occasional short travels Payment in USD Equipment provided by the company Contractor fee range - $2,900–$5,000 USD per month Equal Opportunity Employer PartnerOne is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. AI Use Disclosure During our recruitment process, we may use technology, including AI-assisted tools, to support application review or scheduling. These tools support our recruiting team and do not replace human decision-making. Where required, candidates will receive additional information about the tool and applicable rights. This job posting is for an existing vacancy.

Location: United States; Canada Paired is an overseas staffing agency that connects top talent to remote opportunities with employers in the U.S. and beyond. We believe great jobs shouldn’t be limited by location, and we’re here to help you find remote roles that match your skills and career goals. About Our Clients We are partnering with a rapidly growing, US-based direct-to-consumer (DTC) subscription wellness brand operating in the supplement space. The business has experienced significant growth since launching and is now entering its next stage of expansion. With an ambitious growth trajectory, the company is looking for an experienced operations leader who can build the infrastructure, systems, and processes needed to support continued scale. The team operates with a lean structure and a strong execution-oriented culture. This is an opportunity to join at a critical growth stage and take ownership of the operational backbone of the business. We are seeking a hands-on Head of Operations to take full ownership of the company’s operational functions and work directly with the founder. This person will serve as the founder’s right hand for operations, taking over day-to-day operational responsibilities while building a scalable operating structure that supports rapid business growth. You will oversee the entire operational ecosystem, including supply chain, inventory planning, manufacturing, quality and compliance, fulfillment, customer experience operations, vendor management, and cross-functional execution. This is a high-ownership role for someone who can operate independently, solve problems proactively, negotiate effectively, and build systems without requiring extensive direction. This position reports directly to the Founder and will serve as the company’s senior operational leader, with responsibility for building and leading the operations function. Working Arrangement: NYC-based candidates are preferred, but exceptional candidates outside New York will be considered. Candidates must be able to work with significant EST timezone overlap, with EST working hours preferred. Responsibilities Supply Chain & Inventory Management Own end-to-end supply chain operations, including demand forecasting, inventory planning, purchase orders, and replenishment. Build and maintain accurate inventory forecasting systems to prevent stockouts and excess inventory. Oversee third-party logistics (3PL) partners and ensure fulfillment operations remain efficient as order volume scales. Improve production planning and reduce manufacturing lead times through better forecasting and supplier coordination. Manufacturing & Cost Optimization Identify, evaluate, and onboard new supplement manufacturers across the US and China. Lead commercial negotiations with manufacturers to secure competitive pricing, better payment terms, and favorable production agreements. Continuously optimize cost of goods sold (COGS) without compromising product quality. Build strong supplier relationships and establish reliable manufacturing partnerships. Quality Assurance & Regulatory Compliance Ensure manufacturing partners meet applicable supplement industry standards and regulatory requirements. Oversee Certificates of Analysis (COAs), certifications, cGMP documentation, and quality assurance processes. Establish quality control procedures to minimize product defects, compliance risks, and potential recalls. Ensure product manufacturing and labeling processes meet relevant US regulatory requirements. Product Development & Launch Operations Lead operational readiness for new product and SKU launches. Coordinate packaging, manufacturing, inventory availability, and fulfillment requirements. Ensure cross-functional teams are aligned and products are ready for launch timelines. Improve operational processes for existing products and packaging. Customer Experience Operations Oversee the Head of Customer Support and ensure the customer support function scales with business growth. Monitor and improve key operational CX metrics, particularly return rates, refund rates, and payment chargebacks. Partner with the customer support team to identify recurring customer issues and implement solutions. Develop processes that protect customer experience while minimizing unnecessary operational costs. Vendor, Legal & Brand Protection Audit agency, software, and third-party vendor expenses to identify cost-saving opportunities. Oversee vendor contracts, commercial agreements, and operational legal matters. Coordinate brand protection initiatives, including identifying and addressing counterfeit products and unauthorized copycats. Ensure appropriate operational controls and compliance processes are in place. Operational Infrastructure & Leadership Build scalable SOPs, workflows, reporting structures, and operational dashboards. Define and monitor core operational KPIs. Lead cross-functional execution across operations, customer experience, creative, and other business functions. Build and develop the operations team as the business expands. Take full ownership of operational execution and remove operational bottlenecks before they impact growth. What Success Looks Like in First 90 Days Within the first 90 days, you will be expected to: Take full ownership of day-to-day operations, significantly reducing the founder’s involvement in operational execution. Rebuild inventory forecasting into a reliable, easy-to-use reporting system, ideally supported by AI-powered automation. Establish clear inventory ordering processes and stronger oversight of 3PL operations. Define the company’s core operational KPIs and reporting cadence. Identify opportunities to reduce COGS and negotiate improved supplier pricing and payment terms. Improve production planning and reduce manufacturing lead times. Work with the customer support team to identify and reduce returns and chargebacks. Audit agency and software expenses and implement cost-saving measures. Establish a scalable operational structure with clear ownership, SOPs, and accountability. Requirements Must-Have Experience Significant experience leading operations at high-growth DTC brands, ideally businesses generating multiple eight-figure or nine-figure annual revenues. Direct experience in the supplement, nutraceutical, or wellness industry, with a strong understanding of manufacturing, quality assurance, and regulatory compliance. Proven experience managing end-to-end supply chain operations, including demand forecasting, inventory management, purchase orders, and 3PL oversight. Demonstrated experience sourcing and negotiating with manufacturers, particularly across the US and China. Strong knowledge of supplement manufacturing requirements, including COAs, cGMP standards, certifications, and quality control processes. Experience managing customer support operations and improving returns, refunds, and chargeback performance. Previous experience leading teams and managing other functional leaders. Strong commercial negotiation skills and a track record of reducing operational costs. Ability to operate independently, make decisions, and take ownership without requiring constant direction. Preferred Qualifications Previous experience as a Head of Operations, or equivalent senior operational leadership role. Experience scaling a DTC subscription business through periods of rapid growth. Financial and commercial acumen, including budgeting, cost control, and unit economics. Experience implementing AI-powered dashboards, automation, and operational reporting systems. Experience building operational teams and infrastructure from an early-stage environment. Ideal Candidate Profile We are looking for someone who is: Highly autonomous: Can take ownership and execute without waiting for instructions. Commercially minded: Understands how operational decisions impact margins, cash flow, and business growth. Scrappy and resourceful: Comfortable building systems from scratch in a lean environment. Detail-oriented: Particularly when it comes to inventory, manufacturing quality, compliance, and financial controls. Proactive: Identifies risks and solves problems before they become business-critical. Execution-driven: Can move quickly while maintaining operational discipline. Benefits Competitive salary, with flexibility for exceptional candidates. Full-time remote opportunity open to candidates worldwide. Significant performance-based incentives tied to key operational metrics. Potential for future equity participation, subject to performance review and a defined roadmap. Join a lean, fast-moving team where decisions are made quickly and ideas are implemented without unnecessary bureaucracy.

Location: Colombia; Brazil; Argentina Paired is an overseas staffing agency that connects top talent to remote opportunities with employers in the U.S. and beyond. We believe great jobs shouldn’t be limited by location, and we’re here to help you find remote roles that match your skills and career goals. About Our Clients We are partnering with a rapidly growing, US-based direct-to-consumer (DTC) subscription wellness brand operating in the supplement space. The business has experienced significant growth since launching and is now entering its next stage of expansion. With an ambitious growth trajectory, the company is looking for an experienced operations leader who can build the infrastructure, systems, and processes needed to support continued scale. The team operates with a lean structure and a strong execution-oriented culture. This is an opportunity to join at a critical growth stage and take ownership of the operational backbone of the business. We are seeking a hands-on Head of Operations to take full ownership of the company’s operational functions and work directly with the founder. This person will serve as the founder’s right hand for operations, taking over day-to-day operational responsibilities while building a scalable operating structure that supports rapid business growth. You will oversee the entire operational ecosystem, including supply chain, inventory planning, manufacturing, quality and compliance, fulfillment, customer experience operations, vendor management, and cross-functional execution. This is a high-ownership role for someone who can operate independently, solve problems proactively, negotiate effectively, and build systems without requiring extensive direction. This position reports directly to the Founder and will serve as the company’s senior operational leader, with responsibility for building and leading the operations function. Responsibilities Supply Chain & Inventory Management Own end-to-end supply chain operations, including demand forecasting, inventory planning, purchase orders, and replenishment. Build and maintain accurate inventory forecasting systems to prevent stockouts and excess inventory. Oversee third-party logistics (3PL) partners and ensure fulfillment operations remain efficient as order volume scales. Improve production planning and reduce manufacturing lead times through better forecasting and supplier coordination. Manufacturing & Cost Optimization Identify, evaluate, and onboard new supplement manufacturers across the US and China. Lead commercial negotiations with manufacturers to secure competitive pricing, better payment terms, and favorable production agreements. Continuously optimize cost of goods sold (COGS) without compromising product quality. Build strong supplier relationships and establish reliable manufacturing partnerships. Quality Assurance & Regulatory Compliance Ensure manufacturing partners meet applicable supplement industry standards and regulatory requirements. Oversee Certificates of Analysis (COAs), certifications, cGMP documentation, and quality assurance processes. Establish quality control procedures to minimize product defects, compliance risks, and potential recalls. Ensure product manufacturing and labeling processes meet relevant US regulatory requirements. Product Development & Launch Operations Lead operational readiness for new product and SKU launches. Coordinate packaging, manufacturing, inventory availability, and fulfillment requirements. Ensure cross-functional teams are aligned and products are ready for launch timelines. Improve operational processes for existing products and packaging. Customer Experience Operations Oversee the Head of Customer Support and ensure the customer support function scales with business growth. Monitor and improve key operational CX metrics, particularly return rates, refund rates, and payment chargebacks. Partner with the customer support team to identify recurring customer issues and implement solutions. Develop processes that protect customer experience while minimizing unnecessary operational costs. Vendor, Legal & Brand Protection Audit agency, software, and third-party vendor expenses to identify cost-saving opportunities. Oversee vendor contracts, commercial agreements, and operational legal matters. Coordinate brand protection initiatives, including identifying and addressing counterfeit products and unauthorized copycats. Ensure appropriate operational controls and compliance processes are in place. Operational Infrastructure & Leadership Build scalable SOPs, workflows, reporting structures, and operational dashboards. Define and monitor core operational KPIs. Lead cross-functional execution across operations, customer experience, creative, and other business functions. Build and develop the operations team as the business expands. Take full ownership of operational execution and remove operational bottlenecks before they impact growth. What Success Looks Like in First 90 Days Within the first 90 days, you will be expected to: Take full ownership of day-to-day operations, significantly reducing the founder’s involvement in operational execution. Rebuild inventory forecasting into a reliable, easy-to-use reporting system, ideally supported by AI-powered automation. Establish clear inventory ordering processes and stronger oversight of 3PL operations. Define the company’s core operational KPIs and reporting cadence. Identify opportunities to reduce COGS and negotiate improved supplier pricing and payment terms. Improve production planning and reduce manufacturing lead times. Work with the customer support team to identify and reduce returns and chargebacks. Audit agency and software expenses and implement cost-saving measures. Establish a scalable operational structure with clear ownership, SOPs, and accountability. Requirements Must-Have Experience Significant experience leading operations at high-growth DTC brands, ideally businesses generating multiple eight-figure or nine-figure annual revenues. Direct experience in the supplement, nutraceutical, or wellness industry, with a strong understanding of manufacturing, quality assurance, and regulatory compliance. Proven experience managing end-to-end supply chain operations, including demand forecasting, inventory management, purchase orders, and 3PL oversight. Demonstrated experience sourcing and negotiating with manufacturers, particularly across the US and China. Strong knowledge of supplement manufacturing requirements, including COAs, cGMP standards, certifications, and quality control processes. Experience managing customer support operations and improving returns, refunds, and chargeback performance. Previous experience leading teams and managing other functional leaders. Strong commercial negotiation skills and a track record of reducing operational costs. Ability to operate independently, make decisions, and take ownership without requiring constant direction. Preferred Qualifications Previous experience as a Head of Operations, or equivalent senior operational leadership role. Experience scaling a DTC subscription business through periods of rapid growth. Financial and commercial acumen, including budgeting, cost control, and unit economics. Experience implementing AI-powered dashboards, automation, and operational reporting systems. Experience building operational teams and infrastructure from an early-stage environment. Ideal Candidate Profile We are looking for someone who is: Highly autonomous: Can take ownership and execute without waiting for instructions. Commercially minded: Understands how operational decisions impact margins, cash flow, and business growth. Scrappy and resourceful: Comfortable building systems from scratch in a lean environment. Detail-oriented: Particularly when it comes to inventory, manufacturing quality, compliance, and financial controls. Proactive: Identifies risks and solves problems before they become business-critical. Execution-driven: Can move quickly while maintaining operational discipline. Benefits Competitive salary, with flexibility for exceptional candidates. Full-time remote opportunity open to candidates worldwide. Significant performance-based incentives tied to key operational metrics. Potential for future equity participation, subject to performance review and a defined roadmap. Join a lean, fast-moving team where decisions are made quickly and ideas are implemented without unnecessary bureaucracy.

Location: Fort Lauderdale, United States About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups and established businesses in SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, you’ll be placed directly with a client as a core member of their team—giving you real ownership, career progression, and long-term stability. Salary: $45,000 base + uncapped commission. Most reps earn $55K-$70K in year one. Role Type: Full-time Location: Fort Lauderdale, FL. On-site for your first 90 days, then hybrid About the Company Our client is one of the leading outsourced sales development companies in the United States, helping B2B technology businesses grow through high-performing, phone-first sales teams. They work with innovative startups and globally recognized technology brands, providing an excellent environment for individuals looking to launch a successful career in tech sales. Company highlights: Recognized on the Inc. 5000 list of fastest-growing private companies five years in a row. Employee-owned business where team members share in the company's success. 170+ employees across offices in Massachusetts and Florida. Strong promote-from-within culture, with promotion reviews at 90 days and six months. Structured sales training, ongoing coaching, and clear career progression opportunities. Job Summary We're hiring Entry-Level Sales Development Representatives (SDRs) to join a fast-growing B2B technology sales team in Fort Lauderdale, Florida. No previous B2B sales experience or college degree is required. This is an excellent opportunity for ambitious, confident, and motivated individuals who want to break into tech sales, develop valuable sales skills, and build a long-term career. As an SDR, you'll connect with potential business customers through outbound cold calling, engage decision-makers, identify sales opportunities, and book qualified meetings for experienced sales teams. We're particularly interested in candidates with experience in customer service, retail, hospitality, B2C sales, or other customer-facing environments who are ready to transition into a professional B2B sales career. If you're competitive, coachable, resilient, and motivated by uncapped earning potential, this could be the ideal opportunity for you. Key Responsibilities Conduct outbound cold calls to prospective business customers on behalf of B2B technology clients. Identify and engage key decision-makers to generate new business opportunities. Qualify potential leads and schedule meetings for Account Executives and sales teams. Build rapport with prospects through confident, engaging, and professional phone conversations. Research target companies and identify relevant business needs and sales opportunities. Maintain accurate prospect records and track outreach activities using CRM software. Work toward individual and team sales targets in a fast-paced, performance-driven environment. Collaborate with sales managers and colleagues to improve prospecting strategies and results. Participate in structured sales training, coaching sessions, and performance reviews. Requirements Strong communication skills: Clear, confident, articulate, and comfortable speaking with people over the phone. Customer-facing experience: Previous experience in sales, customer service, retail, hospitality, or a similar people-focused role. Driven and competitive: Ambitious, energetic, goal-oriented, and motivated by performance-based earnings. Coachable and resilient: Willing to learn, receptive to feedback, and comfortable handling rejection. Strong work ethic: Reliable, proactive, and able to thrive in a fast-paced, target-driven sales environment. On-site availability: Able to work full-time from the Fort Lauderdale, FL office during the initial 90-day period and follow the hybrid schedule thereafter. Nice to Haves Previous B2C sales, telesales, or inside sales experience. Experience in commission-based sales environments, including door-to-door, solar, or cruise line sales. Background in financial services or insurance, including financial advisors or independent insurance agents. Recent graduates in business, finance, marketing, or related fields. Previous B2B sales internships or exposure to professional sales environments. Familiarity with cold calling, outbound prospecting, lead generation, or CRM platforms. Genuine interest in SaaS, technology, and building a career in B2B sales. Benefits 🚀 Opportunity to work with a growing, ambitious sales team. 🤝 Structured onboarding, hands-on support, and team collaboration. 💼 Long-term career opportunities with a high-growth business. 🏢 Collaborative, on-site working environment.

Location: Woburn, United States About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups and established businesses in SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, you’ll be placed directly with a client as a core member of their team—giving you real ownership, career progression, and long-term stability. Salary: $45,000 base + uncapped commission. Most reps earn $55K-$70K in year one. Role Type: Full-time Location: Woburn, MA. On-site for your first 90 days, then hybrid About the Company Our client is one of the leading outsourced sales development companies in the United States, specializing in building and managing high-performing outbound sales teams for B2B technology companies. They work with fast-growing startups and established global brands, including some of the biggest names in technology. Why join this company? Recognized on the Inc. 5000 list of America's fastest-growing private companies for five consecutive years. Employee-owned company where team members share in the business's success. Growing team of 170+ employees across Woburn, MA, and Fort Lauderdale, FL. Strong promote-from-within culture, with career progression reviews at 90 days and six months. Structured sales training, hands-on coaching, and opportunities to advance into senior sales positions. This is an excellent opportunity to launch your career in B2B technology sales with a company that invests in developing its people. Job Summary We're hiring Entry-Level Sales Development Representatives (SDRs) to join a fast-growing, high-energy sales team in Woburn, Massachusetts. No previous sales experience or college degree is required. However, previous customer-facing experience in retail, hospitality, customer service, or a similar environment is essential. We're looking for confident, ambitious, and highly motivated individuals who enjoy speaking with people, thrive in competitive environments, and want to build a successful career in tech sales. As an SDR, you'll conduct outbound cold calls to potential business customers on behalf of leading B2B technology companies. Your goal will be to connect with decision-makers, identify sales opportunities, and schedule qualified meetings for Account Executives. You'll receive structured training, ongoing coaching, and the opportunity to earn uncapped commission while developing valuable sales skills. If you're competitive, coachable, resilient, and excited about building a long-term career in sales, we'd love to hear from you. Key Responsibilities Conduct high-volume outbound cold calls to prospective business customers on behalf of B2B technology clients. Identify and engage key decision-makers to generate new business opportunities. Qualify prospects, understand their business needs, and schedule meetings for Account Executives. Build rapport with prospects and confidently communicate product and service value propositions. Research prospective customers and maintain accurate records of outreach activities in CRM systems. Manage follow-ups and prospect interactions to maintain a consistent sales pipeline. Collaborate with sales managers and team members to improve prospecting techniques and outreach strategies. Participate in ongoing sales training, coaching sessions, and performance reviews. Consistently work toward individual and team targets, including activity metrics and qualified meetings booked. Requirements Strong communication skills: Confident, articulate, and comfortable engaging with people over the phone. Customer-facing experience: Previous experience in customer service, retail, hospitality, sales, or another customer-facing role is required. Driven and competitive: Ambitious, energetic, goal-oriented, and motivated by performance-based rewards. Coachable and resilient: Willing to learn, receptive to feedback, and comfortable handling objections and rejection. Strong work ethic: Reliable, proactive, and able to perform in a fast-paced, target-driven sales environment. Positive attitude: Enthusiastic, professional, and comfortable working collaboratively with a team. On-site availability: Able to work full-time from the Woburn, MA office for the first 90 days before transitioning to a hybrid arrangement. Nice to Haves Previous B2C sales or telesales experience, especially candidates interested in transitioning into B2B technology sales. Experience in commission-based roles, including door-to-door sales, solar sales, or cruise line sales. Background in financial services or insurance, including financial advisors or independent insurance agents. Recent graduates in business, finance, marketing, or related fields. Previous B2B sales internships or exposure to outbound prospecting. Familiarity with cold calling, lead generation, appointment setting, or CRM platforms. Genuine interest in SaaS, technology, business development, or a long-term sales career. Benefits 🚀 Opportunity to work with a growing, ambitious sales team. 🤝 Structured onboarding, hands-on support, and team collaboration. 💼 Long-term career opportunities with a high-growth business. 🏢 Collaborative, on-site working environment.

Location: Kazakhstan; Azerbaijan; Uzbekistan; Moldova; Tajikistan; Armenia Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and “all-things-digital” solutions, is on the lookout for a On-Call Infrastructure Engineer (DevOps) to join our team and provide exceptional customer support. About the client Our client develops software products across various business domains, including education, healthcare, business management, sports, and marketing. Engagement details This engagement involves occasional support, with only a few hours of active work expected per month in most cases. It can suit an engineer who already has a primary engagement and can combine it with on-call availability. Availability during an agreed coverage window of approximately 12 hours per day, aligned with the CET time zone Monitor email and alerts throughout the coverage window Acknowledge incoming incidents or requests within 30 minutes and confirm that they have been taken into work Begin troubleshooting and resolution promptly Only time spent actively working on incidents or requests is paid; standby time is unpaid Responsibilities Investigate and resolve production infrastructure incidents Troubleshoot AWS, Linux, Docker, and MySQL environments Diagnose and resolve MySQL replication issues Restore service availability and document resolution steps Perform root cause analysis where required Responsibilities Investigate and resolve production infrastructure incidents Troubleshoot AWS, Linux, Docker, and MySQL environments Diagnose and resolve MySQL replication issues Restore service availability and document resolution steps Perform root cause analysis where required Requirements AWS EC2 administration CloudWatch Linux administration, particularly Ubuntu Docker and Docker Compose MySQL administration MySQL replication troubleshooting Production incident response On-call support experience Application Load Balancers CloudFront Strong operational troubleshooting skills Strongly Preferred Terraform Packer Percona PMM PagerDuty Site24x7 Backup and recovery operations Root Cause Analysis (RCA) AWS infrastructure troubleshooting Nice to Have Java application troubleshooting PHP application troubleshooting Prometheus Grafana Datadog New Relic High-availability MySQL design Observability architecture

Location: Brazil; Mexico; Colombia; Costa Rica; Israel; Albania Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model — from design and manufacturing to sales, delivery, and installation. We are strengthening our commercial function and looking for a CRM & Sales Operations Manager to own the CRM, the sales process and data quality across the full funnel, from first contact to order handover. This is a hands-on, senior individual contributor role with no direct reports. Employment Type: Full-time 8.30 am - 5 pm, NY (EST zone). Remote work. B2B contract (sole proprietorship status or corporate entity). Key responsibilities: CRM setup and process design Personally configure CRM fields, stages, reports and automation; scope complex changes and integrations for developers and test them before release. Define rules for each stage: goal, entry and exit criteria, required data and next steps. Set ownership at each stage and at handover, and agree SLAs for response time and escalation. Process control and data quality Audit deals to check that CRM stages and next steps match actual client communication. Monitor overdue tasks, stalled deals, missing next steps and missing loss reasons. Keep CRM data accurate and resolve recurring issues with team leads. Training Write short CRM instructions and train sales reps and team leads to manage deals correctly, including after every change. Reporting and analytics Build funnel reports and dashboards: conversion by stage, stage duration, loss reasons and SLA adherence. Measure the impact of process changes and share data with sales leadership and the Sales Effectiveness Manager. Automation and AI Use AI to analyze CRM data and prepare next actions for reps, with human review before anything reaches a client. Build AI workflows for the sales team and maintain AI agents and bots connected to the CRM. Requirements The core of this role is hands-on CRM administration and sales process design. 5+ years of experience in CRM administration, sales operations or revenue operations, including owning the CRM and sales processes, not only supporting them. Hands-on CRM setup (HubSpot, Salesforce or similar): fields, stages and permissions. Hands-on experience bringing AI into a sales team’s daily work, from building to measuring results. Understanding of the full sales cycle, from first contact to order handover. Experience designing deal stages, handover rules and SLAs. Experience automating deal workflows and writing requirements for integrations. Experience fixing CRM data issues and building sales reports personally. Strong analytical skills and careful conclusions from data. Experience training sales reps to work correctly in the CRM. Experience driving change through team leads without direct authority; strong team player. Fluent English (C1/C2) Nice to have Setting up or migrating a CRM from scratch. Experience with a complex physical product with a long sales cycle. Benefits Competitive base salary + performance-based bonuses. Full ownership of the CRM and sales operations in a fast-growing U.S. company, with the freedom to build them the right way. Direct influence on how the sales process runs, with data that leadership relies on. Hands-on work with automation and AI in real sales processes. Joining a highly professional and dynamic team. Exciting experience working with prestigious clients in the US market.

Location: Mexico; Serbia; Brazil; Spain; Ecuador About Paired Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent! We are dedicated to connecting talented individuals with remarkable companies in need of their skills. Our goal is to create fulfilling job opportunities for professionals around the world. About the client They're hiring leaders to take a subscription supplement brand from over $4M/month toward 9 figures annually in 2027. They launched in early 2026 and scaled from $0 to over $4M/month in about 7 months. They're pushing for their first 8-figure month. Team : very lean. Two co-founders, a Head of Customer Support with a support team, and a creative team of strategists and editors. Acquisition : Meta-heavy paid ads with a direct response approach. Mission: own the creative engine and constantly increase creative output while raising the hit rate. Reports to CO-Founder. The title is flexible: a lead strategist who has led strategy teams fits. What they'll own Creative strategists: managing, coaching, and training them Editing: managing the Head of Editing so the editing team outputs at a high level Strategy: staying hands-on in creative strategy to find the highest levers Department leadership: pushing the department forward with a clear management structure First 90 days 1. Improve our systems for tracking creative data 2. Increase hit rate 3. Increase creative output 4. Build a proper management structure Requirements Must have Direct response background, ideally in supplements A great creative strategist themselves, with a strong creative eye Proven at coaching, managing, and leading a strategy team Typical week: weekly department call, weekly call with the Head of Editing, and one-on-one coaching calls with each creative strategist Benefits Pay: $10K+/month, plus a performance bonus tied to the whole department's results. Remote role Chance of equity in the future

Location: Ukraine; Poland; Romania; Spain; Portugal; Croatia At SPD Technology, we bring together a team of like-minded people who are driven by the desire to bring value through their work, united in their commitment to high performance and delivering custom, cutting-edge tech solutions that drive clients’ growth. We empower our people with a culture of excellence and enable them with the opportunity to uphold their accountability to contribute on each level. We value humanity and collaboration, encourage professional and personal growth, and foster a supportive and flexible work environment where everyone’s contribution is welcomed. We are looking for a Senior ML & AI Engineer to join us as part of our team. About the role PitchBook’s Machine Learning Engineer is responsible for using machine learning, statistical modeling, and natural language processing (NLP) to collect a high-volume of data for the PitchBook Platform and surface insights for the capital markets. This role will also serve as a resource and mentor for junior members of the team. A strong motivation to succeed is critical and everyone has the opportunity to shape the long-term direction of our team. About the project PitchBook — a platform for investment professionals. Our software provides access to data and the analytical tools to get answers fast and discover promising opportunities. Uncovers actionable insights and trends hidden within the financial data of more than three million companies. Users all over the world include large corporations, start-ups, venture capital and private equity firms, investment banks, and many others. Features of PitchBook: Advanced search / Discovery & insights / Company profiles / Workflow & efficiency / Financials and many more. Team 1 EM, 6 ML Engineers Work Environment The role offers a flexible work schedule, allowing you to adapt your working hours with the requirement to attend all team meetings. The team follows a Scrum-based Agile methodology. As a qualified expert, You will Work with GenAI & LLMs: Design, develop, and fine-tune generative AI models using transformer architectures. Implement advanced techniques to create practical solutions for real-world challenges. Use Modern Toolkits: Leverage frameworks like LangChain, LangGraph, and LangSmith to build automated pipelines and intelligent agents. Integrate these tools with vector databases for efficient similarity search and real-time analysis. Extract Data Insights: Process and analyze large volumes of unstructured data using embeddings and statistical modeling to identify meaningful insights. Build Scalable Systems: Collaborate with cross-functional teams to create production-grade ML systems that handle real-time, high-volume data processing. Mentor & Lead: Act as a mentor for junior team members and stay updated on trends in Agentic AI, transformer models, and generative systems. Collaborate & Communicate : Work with Product and Engineering teams to improve data management and support innovation. Present complex analyses clearly and effectively. Tech Stack & Focus Areas: Work with generative AI and transformer models, integrating frameworks like LangChain, LangGraph, and LangSmith to automate workflows and build intelligent systems. Use PyTorch, Scikit-Learn, and Spacy to build NLP pipelines. Implement vector databases for high-dimensional data embeddings and develop hybrid models to extract insights from diverse data sources. We’re looking for you if you have Educational Background: You hold a Bachelor’s or Master’s degree in Computer Science, Machine Learning, Statistics, or a related field. Experience: You bring 5+ years of production experience in the ML field, with a track record in developing transformer-based models and deploying them in scalable systems. Technical Expertise: Proficient in Python and machine and deep learning frameworks like TensorFlow, PyTorch, ScikitLearn, Spacy or other. Experienced in natural language processing and modern LLM based techniques. Experience with full ML lifecycle, data preprocessing, training, evaluation stages and monitoring techniques Skilled with SQL and data extraction methods. Innovative Thinker: You thrive on solving complex problems and are always exploring new trends in Generative AI. Collaborator & Communicator: You’re an excellent communicator able to collaborate and express your thoughts in a professional manner to team members, other engineering teams and stakeholders. Domain Knowledge: Exposure to financial services, investment banking, venture capital, or private equity is nice to have. Languages: English —Upper-Intermediate or higher; Ukrainian —fluent/native . What’s in it for You Reveal great tech solutions Join the team of experts who create custom, cutting-edge tech solutions for world-renowned businesses, fueling client growth. Unleash your potential, tackle new challenges, and be part of a team that values your skills and contributions. Focus on long-term impact and building tailored, long-lasting partnerships with our clients. Experience an agile and flexible working environment Enjoy the freedom of fully remote work with a flexible working schedule. Empower yourself with a stable workload and a stable income, supported by provided laptops and licensed software. We focus on lasting cooperation and unite result-oriented individuals who stand on a high-performance approach to work. Embrace the opportunity for personal and professional growth Benefit from performance and merit reviews, elevate your skills with personal development plans, and individual learnings through the corporate library, public speaking support, and more. Be among like-minded people Work with a team of one mind who cares about what they do and how they do. Collaborate with top-notch experts who are always ready to help and support you through any challenges. Join company-wide tech and cultural events, and contribute to meaningful CSR initiatives that resonate with your values. Feel supported by your HR, and take advantage of our referral bonus program. Interview steps Interview with the recruiter Technical interview (up to 90 min) System Design interview (up to 45 min) Behavioral Round with Product Manager (45 min) Final interview with Engineering Manager (30 min)

Location: São Paulo, Brazil; Buenos Aires, Argentina; Bogotá, Colombia New opportunities in Latin America! 🟢 Dev.Pro is a US-based software development company helping tech companies build their products and grow their business. We’re remote-first, and we work with independent contractors in over 55 countries, so you’d be collaborating in a multicultural environment on some really interesting projects. We invite a DevOps Engineer to join our team and help build scalable, secure infrastructure for a global provider of technology and digital merchandising solutions. In this role, you’ll work across cloud and distributed Linux environments, manage CI/CD pipelines using GitLab, and develop robust monitoring capabilities for cloud systems and IoT devices. You’ll apply DevOps best practices, drive infrastructure automation, and collaborate with engineering teams to support reliable, efficient software delivery. 🟩 What's in it for you: Join a global technology company delivering digital merchandising solutions across 50+ markets Work on complex infrastructure spanning cloud services, distributed Linux systems, and IoT devices Tackle hands-on challenges in CI/CD, infrastructure automation, and observability using modern DevOps tools ✅ Is that you? 4+ years of DevOps/SRE experience, with strong AWS and Linux systems engineering skills 2+ years of experience supporting product-focused engineering teams Strong GitLab CI/CD skills, including pipeline management and workflow automation Hands-on experience supporting large-scale distributed Linux systems Proficiency with Terraform, Docker, Kubernetes, and cloud platforms Strong scripting skills in Bash, Python, Go, or similar languages Familiarity with IoT device management and observability tools like Sumo Logic, New Relic, or CloudWatch Experience designing resilient IoT observability and edge-device monitoring solutions Experience with architectures combining microservices and serverless functions Experience evaluating and adopting DevOps tools, with a strong understanding of IaC, automation, and templating Strong systems thinking, commitment to security and observability, and the ability to lead incident response and continuous improvement Desirable: Experience with Ubuntu Linux 🧩 Key responsibilities and your contribution In this role, you’ll help develop, operate, and improve critical infrastructure. Build, maintain, and optimize GitLab CI/CD pipelines for reliable, efficient software delivery Design and manage scalable AWS infrastructure for distributed Linux environments Build and support observability solutions, including real-time monitoring and alerting for IoT devices Implement infrastructure as code (IaC) to create reproducible, scalable environments Help maintain high availability across distributed Linux systems Collaborate with engineering teams to strengthen DevOps practices and drive platform improvements Research best practices and evaluate DevOps tools to recommend solutions that meet business needs Provide technical guidance to clients, internal stakeholders, and less experienced team members Lead incident response and continuous improvement efforts Interested? Find out more: 📋 How to Join Us 💻 LinkedIn Page 📈 Our website 💻 IG Page By submitting application, I've read and agree to the Dev.Pro Private Policy and Consent on Processing of Personal Data . I agree to have my Personal Data being stored and processed by Dev.Pro.

Location: Abu Dhabi, United Arab Emirates We are? We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects. For over 50 years, we’ve been energizing our clients across the world with unrivaled expertise, equipment, and technology that supports the entire asset life cycle – offshore and on land. We enable progress through our three global business lines: Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions. Within these areas, we offer a wide range of services, including cranes, lifting, fluid power, training, equipment rental, pipeline, subsea, process, and valves – all designed to help you optimize performance, enhance reliability, and improve efficiency. With a focus on operational excellence, we deliver value through our customized integrated solutions. This approach reduces risk and enhances efficiencies making us a leading and trusted partner every step of the way. Diversity & Inclusion EnerMech is dedicated to fostering a diverse and inclusive organization. We believe that diversity enriches our team, and we welcome applications from candidates of all backgrounds, cultures, and identities. Role Establish, develop and lead the Middle East, Caspian & Asia engineering function across ES and IIS, implementing the global engineering operating model while maintaining responsive regional delivery. Provide dedicated transformation leadership and remain the long-term regional owner of capability, standards adoption, engineering governance implementation and workforce development. Translate globally defined standards, competency requirements and approval levels into consistent local practice. Lead the assigned regional engineering team and own its training, development and competency readiness Coordinate capability across countries and service lines and with other regional engineering leaders to enable agile delivery and global workforce flexibility. Manage the regional technical authority process and access to appointed authorities. Responsibilities Implement the engineering transformation locally: establish the capability and workload baseline, assign process owners, clarify responsibilities and deploy approved procedures, review gates and readiness requirements. Maintain a regional engineering delivery and capacity plan with operations, project and commercial leaders; match work to verified competence, secure checking capacity and escalate resource conflicts. Embed engineering early in tendering, project planning, equipment preparation, mobilization and field handovers, supporting realistic technical commitments and effective delivery interfaces. Ensure preparation, independent checking and approval responsibilities are explicit and recorded. Route high-risk or specialist decisions to appointed Technical Authorities and escalate unresolved technical / schedule conflicts to the Global Engineering Director. Lead adoption of controlled documentation, shared templates, verified calculation methods and approved digital workflows; manage regional implementation of engineering process and tool improvements within the global strategy. Implement the global competency framework and maintain regional team training and development plans aligned with competency gaps and delivery needs; coordinate structured training, mentoring and graduate rotations, develop multiskilling across relevant ES and IIS services and support succession planning. Coordinate regional recruitment and capability development with regional leadership and HR. Coordinate with other Regional Engineering Managers to share visibility of capacity, competencies and demand; agree cross-regional resource sharing, mobility and development opportunities to respond rapidly to changing priorities and provide global delivery flexibility. Align assignments with verified competence and regional commitments, promote common methods and reuse of technical lessons, and feed improvement proposals into the global framework. Monitor engineering quality, schedule adherence, readiness, rework, review turnaround and capability development; provide transparent regional delivery reports, risk escalation and corrective-action follow-up. Apply EnerMech and client quality, health, safety and environmental requirements; ensure competent technical risk assessment, management of change and closure of engineering assurance findings. Sustain regional ownership through routine governance, standards-adoption checks, training compliance and continuous improvement across onshore and offshore delivery. Requirements Experience: normally 8–12+ years of relevant engineering experience, including at least 3 years in engineering leadership Qualifications: relevant engineering degree, including Mechanical, Civil, Electrical, Chemical or Ocean Engineering according to discipline, plus demonstrated application. Evidence: implementation of standards and review processes; coordination of engineering resources; structured training / mentoring; and delivery across operations and project interfaces. Competency: Advanced leadership, planning and governance, with sufficient technical breadth to direct multidisciplinary ES / IIS support and recognize specialist limits. Travel: travel across Middle East, Caspian & Asia and collaboration with global teams as required. Advanced functional leadership: translate global direction into regional plans, clear ownership and sustained adoption. Engineering governance: understand technical assurance, codes, risk, change control and delegated approval boundaries without substituting management seniority for technical authorization. Change implementation: introduce common processes and digital tools while protecting capacity for current commitments. Workforce and development: plan capability and demand, structure mentoring and rotations, and maintain evidence-based competency and succession processes. Matrix collaboration: align global engineering and regional delivery stakeholders across countries, projects and service lines. Business and data literacy: interpret engineering delivery measures, scope, cost and commercial risk; explain constraints and make transparent recommendations.

Location: Serbia; Poland; Romania; Portugal; Spain; Bulgaria Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model — from design and manufacturing to sales, delivery, and installation. We are strengthening our commercial function and looking for a Sales Effectiveness Manager to raise the quality of every client conversation, from needs discovery to closing and repeat sales. This is a hands-on, senior individual contributor role with no direct reports. Employment Type: Full-time 8.30 am - 5 pm, NY (EST zone). Remote work. B2B contract (sole proprietorship status or corporate entity). Key responsibilities: Analyze performance Review calls and messages, using CRM history and AI, to assess discovery, qualification, value presentation, objection handling and closing, and whether call goals are achieved. Identify the root causes of performance gaps, set development priorities and pass process and CRM issues to the CRM & Sales Operations Manager. Develop the team Run one-to-one and team call reviews, live call observation and product knowledge checks. Build development plans and train sales representatives in needs discovery, value presentation, objection handling, negotiation, closing and repeat sales. Coach team leads to apply shared quality criteria with their teams. Track whether new skills are used in real deals and whether repeated mistakes decline. Sales standards and materials Audit, write and update scripts, objection guides, contact quality criteria and product arguments; pilot them with the team and agree commercial rules with sales leadership. Maintain the team skills map, call scorecard, list of common mistakes and a library of examples and exercises. AI in sales work Build AI workflows for call preparation and role-play practice with feedback against agreed criteria; train the team, monitor usage and maintain instructions and templates. Requirements 5+ years of experience in sales enablement, sales coaching or sales development in a comparable market, including owning the development of the sales team’s skills, not only supporting it. Hands-on experience bringing AI into a sales team’s daily work: building and testing the solution yourself, rolling it out and measuring the result; experience with any specific AI product is not required. Experience with a complex physical product with a long sales cycle. Strong understanding of phone and in-person sales; able to spot mistakes in calls and messages and link them to deal outcomes. Experience training sales reps in needs discovery, value presentation, objection handling, negotiation, closing and repeat sales. Experience coaching reps at different levels, checking that new skills are used in real conversations, and teaching team leads to coach. Experience creating scripts and sales guides that reps can adapt to the client. Confident use of CRM deal history and funnel data. Strong analytical skills: sets measurable improvement goals, compares results fairly and draws careful conclusions from data. Experience driving change through team leads without direct authority; clear writing; strong team player. Fluent English (C1/C2) Nice to have Building an enablement function from scratch. Experience managing a team of sales representatives. Building a sales knowledge base from scratch. Benefits Competitive base salary + performance-based bonuses. Full ownership of the sales enablement function in a fast-growing U.S. company, with the freedom to build it the right way. Direct influence on how the sales team sells, with results visible in everyday conversations and deal outcomes. Hands-on work with AI in real sales processes, not pilots that stay on paper. Joining a highly professional and dynamic team. Exciting experience working with prestigious clients in the US market.