Location: Berlin, Germany; Limassol, Cyprus; Munich, Germany; Paphos, Cyprus; Prague, Czech Republic; Warsaw, Poland
You understand that good legal counsel doesn’t just mitigate risk. It also fosters innovation. Comfortable navigating the gray areas of new technology, you enjoy finding pragmatic paths forward and building frameworks that help teams move faster.
About JetBrains
We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale.
What you’ll do
As we expand our AI initiatives and explore new commercial models, the legal landscape in which we operate is becoming more complex.
We are looking for a Senior Legal Counsel to join the Product and Business Development legal team.
This role isn't about saying "no"; it's about figuring out "how." You’ll shape scalable legal frameworks that support product innovation, strategic partnerships, and sustainable growth.
You’ll work closely with the Product, Go-to-Market, Business Development, Marketplace, and University Relations teams, helping them understand and navigate regulatory realities while keeping the focus on user value.
You’ll own the legal life cycle of new offerings and partnerships, collaborating with a team of experienced lawyers to solve problems no one has solved before.
Day to day, you will:
Advise on the entire life cycle of software products, services, plugins, and AI features - from refining early concepts to retiring older features.
Implement legal and regulatory requirements, including AI regulation and consumer protection.
Draft, negotiate, and advise on strategic tech, AI partnership, and collaboration agreements.
Support JetBrains Marketplace initiatives and relationships with third-party platforms.
Guide the legal aspects of our educational, academic, and research initiatives.
Improve legal operations by designing templates, playbooks, and self-service resources that reduce the need for manual legal review.
Equip the sales and procurement legal teams with product expertise to help them negotiate customer and vendor agreements.
Share knowledge and insights across the legal team and broader business to build awareness around best practices.
What you’ll bring
A pragmatic approach to problem-solving, balancing legal risk with business realities.
The ability to explain complex legal concepts clearly and simply to non-lawyers.
A strong ownership mentality, seeing matters through from start to finish.
Comfort making decisions in ambiguous environments, especially regarding novel technologies like AI.
A collaborative mindset, working well with stakeholders across different teams and disciplines.
A continuous drive to improve workflows, automating or standardizing routine tasks where possible.
Transparency, integrity, and the willingness to speak up when something doesn’t make sense.
What you’ll need
A formal degree in law (LLB, LLM, Mgr, or equivalent).
An extensive background advising multinational corporations on technology and commercial law.
A proven track record of successfully drafting and negotiating sophisticated commercial and technology agreements.
A deep understanding of software products, digital services, and technology business models.
Fluency in English and the ability to negotiate and draft complex legal documents clearly and effectively.
The demonstrated ability to manage multiple complex tasks and stakeholder relationships simultaneously.
What success looks like
Success means you’ll have become a trusted advisor to our product and business teams. You don’t just review contracts. You are actively involved in the strategy, ensuring legal frameworks are an enabler of growth rather than a bottleneck. Over time, you will have established clear, scalable self-service resources that allow teams to handle routine legal questions independently, freeing you up to focus on high-impact, complex challenges. You’ll leave things cleaner and more efficient than you found them.
Why join JetBrains?
Strong base salary. We offer competitive pay that reflects your skills and experience.
Flexible work location. Enjoy the freedom to work from home or from the office.
Remote work. Spend up to 30 days per year working remotely from abroad.
Extra time off. More days to relax, recharge, and do the things you love.
Medical insurance allowance. Enjoy peace of mind for you and your family
Learning and development opportunities. Access to conferences, courses, and language classes.
Language classes. Pick up the local language or sharpen your English skills.
Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
Mental health support. To help you feel your best, we provide easy access to professional mental health services.
Sports benefit. Enjoy an on-site gym or sports club stipend.
Internal events. Join company-wide celebrations and team gatherings.
*Some benefits may vary depending on location.
#LI-HYBRID
#LI-TA2
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the
Recruitment Privacy Policy.
Douro Labs is the company behind Pyth Pro, a real-time market data infrastructure distributing institutional-grade price feeds from primary sources to exchanges, market makers, and trading firms. Pyth Pro supports major cryptocurrency exchanges and prediction markets with a growing base of institutional users.
The Staff Engineer Market Data role involves building systems that ingest, process, store, and serve high-volume real-time market data with high performance and reliability under strict accuracy guarantees.
Location: Europe Remote
Language: English (Fluent)
Team Structure: Distributed across US, South America, Europe, and Asia, with a strong concentration in Europe.
Seniority: Senior level, able to work independently from day one.
Growth Path: Individual contributor role with potential to lead a small team (3-4 people) as the organization grows.
Responsibilities:
— Build and maintain core market data infrastructure in Rust
— Address practical problems specific to real-time market data such as cross-exchange pricing differences, data quality, and latency
— Incorporate real market data or trading systems knowledge into engineering decisions
— Communicate clearly with the team as it grows
— Take on leadership of a small team over time
Desired Skills and Experience:
— Senior or staff-level engineering experience with strong, hands-on Rust
— Experience with real-time streaming systems
— Experience with high-scale data storage and processing in a market data context
— Real market data or trading systems experience, ideally from a market data provider, trading firm, or bank
— Background in traditional finance preferred over web3 or crypto-native companies
— Comfort using AI tools like Claude balanced with independent problem-solving ability
— Strong communication skills for future management responsibilities
Nice to Have:
— Direct experience with pricing methodology, index construction, or reference data architecture
— Some experience mentoring or informally leading engineers
Location: San Jose, California or Remote
Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities.
Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore
Have Fun
and
Is Motion Gaming Back?
, as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations.
Nex employees may be expected to collaborate with colleagues across different time zones. Depending on the role and location, occasional travel may also be required for company events, external meetings, and other business-related activities.
Important Notice:
⚠️ To protect yourself from recruitment scams, please note that Nex communicates through official company emails ending in
@nex.inc
. If you receive a suspicious email or message, please do not respond and report it immediately to us.
Location: San Jose, CA or Hybrid (with remote support to Hong Kong)
Annual Salary: USD 130,000 - USD 160,000
Final base salary within this range will be determined based on job-related factors, including the candidate’s experience, skills, qualifications, and geographic location.
Type: Full-time
Reports to: (Interim) Director, IT
About the Role
We are looking for a dedicated and detail-oriented IT Operations Specialist to run day-to-day IT operations at Nex. Based in our San Jose office (hybrid), you’ll own device lifecycle management, workspace networking, and access provisioning, while also providing remote support to our Hong Kong office. You will play a critical part in keeping employees productive, secure, and equipped with reliable technology as we scale. The ideal candidate is a proactive, service-oriented problem solver who can own IT operations workstreams end-to-end and execute independently, while coordinating with a global team across time zones.
This role partners closely with our Information Security team on security-related operations. If you bring broader experience in IT strategy, procurement, or infrastructure, we’d love to hear about it — there’s room to grow the scope of this role over time.
What You'll Do
IT Operations
Own device procurement, provisioning, maintenance, troubleshooting, resets, and redeployment across the corporate device fleet
Administer IT access provisioning and security for less-sensitive systems (e.g., maintaining admin lists, standard user access)
Maintain corporate device information security, including anti-virus and endpoint protection tools
Administer corporate workspace IT and networking infrastructure — Wi-Fi, server room equipment, and videoconferencing — for the San Jose office
Provide remote support for Hong Kong office networking and videoconferencing systems
Respond to day-to-day employee IT support requests (helpdesk tickets) with speed and clarity
Strategy & Cross-Functional Support
Ownership and maintenance of internal IT-owned systems and infrastructure for shared use by multiple functional groups
Support on business applications and systems procurement, contract negotiation and budget management
Support delivery of employee IT security training (e.g., anti-phishing awareness) in coordination with InfoSec
Provide input on device management strategy (e.g., MDM/MAID tooling) based on day-today operational experience
Assist with vendor coordination and support tickets for outsourced IT operations, as directed
Who You Are
Required Qualifications
2–5 years of experience in IT support, IT operations, or systems administration
Hands-on experience with device management (e.g., MDM tools such as Jamf, Intune, or similar)
Working knowledge of corporate account and productivity platforms (e.g., Google Workspace admin console)
Familiarity with core networking concepts (Wi-Fi, VPN, firewalls) and videoconferencing hardware/software (e.g., Zoom Rooms)
Experience with endpoint security tools (anti-virus/EDR) and basic access-control administration (e.g., 2FA)
Strong troubleshooting skills and a service-oriented approach to internal IT support
Ability to work independently while coordinating with colleagues across time zones (Hong
Kong, U.S. and Europe)
Preferred Qualifications
Exposure to device management strategy (e.g., MDM/MAID tooling selection and roadmap) or corporate account strategy (e.g., Google Workspace), balancing security with operational
efficiency
Exposure to access provisioning and security strategy for more sensitive systems (e.g., contributing to 2FA/MFA policy, not just administering standard access)
Exposure to business application procurement, contract negotiation, or vendor management
Exposure to ownership of shared infrastructure (e.g., cloud systems, data lake) across multiple teams
Exposure to ownership of customer-facing systems (e.g., Shopify, corporate websites)
Experience supporting a hybrid or multi-office environment
Experience in consumer tech, gaming, or hardware companies
#LI-Hybrid
We Offer
Competitive compensation package.
Flexible working hours and vacation policy.
Product-driven culture that treasures talents and individual growth.
Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field
Nex is located in
San Jose, California, USA
and
Hong Kong
. Learn more about us at
https://www.nexplayground.com/about
.
We encourage applications even if you don’t meet more than 50% of the requirements — we believe that experience comes in many forms!
Nex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship, including all current and prospective employees, and covers all employment decisions including recruitment, hiring, job assignment, promotion, compensation, benefits, training, discipline and termination.
We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.
Location: Lagos, Nigeria
Who We Are
We’re a technology-driven financial services company committed to making financial inclusion count for millions of Nigerians. Through innovation and customer-centric solutions, we provide lending, savings, payments, and other financial products that help individuals and businesses thrive.
The Position
We are seeking an experienced and commercially astute Project Manager to lead the end-to-end implementation of Salesforce CRM across the business.
This role will drive the full lifecycle of the Salesforce deployment, including solution design, stakeholder alignment, system integration, implementation, adoption, and optimization. A key focus will be ensuring seamless integration between Salesforce, Rencore, and Mambu to support customer management, loan origination, deposit onboarding, and card product workflows.
As the Salesforce Champion, you will work closely with business and technology teams to deliver a platform that drives operational efficiency, customer experience, and business growth.
Responsibilities
Salesforce Project Delivery
Lead full lifecycle Salesforce implementations and enhancements—from requirements gathering and solution design through configuration, integration, testing, data migration, training, go-live, and post-go-live optimization.
Develop and manage detailed project plans, timelines, budgets, resource plans, and risk registers using Agile, Waterfall, or hybrid methodologies.
Serve as the Salesforce Implementation Champion by building executive sponsorship, driving cross-functional alignment, and promoting user adoption across departments.
Work closely with Salesforce architects, developers, administrators, and external implementation partners to deliver high-quality solutions.
Facilitate workshops, process mapping, gap analysis, and requirements sessions to translate business needs into effective Salesforce configurations and automations.
Lead change management, communication plans, and training programs to maximize user adoption and minimize resistance.
Manage project budgets, vendor relationships, and resource allocation to deliver projects on time and within budget.
Deliver the Salesforce CRM implementation aligned to business goals across the Loans, Deposits, and Cards business lines.
Project Planning & Governance
Develop and maintain a comprehensive project plan covering scope, milestones, resource allocation, risk management, and budget tracking.
Establish governance structures including steering committee meetings, working groups, and cross-functional status reviews.
Monitor and report project health metrics including RAG status, issue logs, dependency maps, and change control.
Apply structured project management methodologies appropriate to the implementation context.
Systems Integration & Technical Oversight
Lead the design and delivery of the Salesforce → Rencore → Mambu integration model.
Define data flow specifications, field mapping, and API integration requirements with architects and integration teams.
Define and validate condition-based triggers governing when customer information is propagated into Mambu.
Oversee data migration, system integrations, and quality assurance activities.
Coordinate User Acceptance Testing (UAT), System Integration Testing (SIT), and regression testing cycles.
Product Workflow Delivery
Oversee Salesforce workflow design and configuration for Loans, Deposits, and Cards product lines.
Ensure workflows align with regulatory, compliance, and operational requirements.
Support:
Loans
: Lead capture, credit application intake, document collection stages, underwriting handoff, and disbursement triggers.
Deposits
: Account opening workflows, customer onboarding journeys, compliance documentation, and activation conditions.
Cards
: Card application management, eligibility checks, approval workflows, and fulfilment integration.
Customer & Lead Data Management
Define data governance standards for customers and lead information managed within Salesforce, including mandatory fields, data quality rules, and lifecycle stages.
Establish validation frameworks that determine when a lead record matures into a customer profile eligible for downstream system population.
Ensure the integrity and completeness of data migrated or created in Salesforce, with traceability into Rencore and Mambu.
Stakeholder & Change Management
Serve as the primary point of accountability for all Salesforce implementation workstreams with internal and external stakeholders.
Manage relationships with implementation partners, Rencore technical teams, and Mambu integration support.
Lead organisational readiness activities, including training programmes, process documentation, and adoption tracking.
Proactively manage stakeholder expectations and escalate risks or blockers through appropriate governance channels.
Compliance & Regulatory Alignment
Ensure the implementation adheres to NDPR and applicable regulatory requirements.
Collaborate with Compliance and Legal teams to ensure AML, KYC, and credit risk requirements are embedded within workflows.
Ensure audit trails are built into Salesforce configurations to support regulatory reporting and audit requirements.
Requirements
What You Bring
Education & Experience
Bachelor’s degree in computer science, Information Systems, Business Administration, or a related field; Master’s degree is an advantage.
Minimum 7 years of project management experience, with at least 3 years managing CRM or enterprise software implementations.
Proven track record delivering Salesforce implementations in complex, multi-stakeholder environments.
Demonstrated experience managing system integration projects involving multiple platforms, APIs, and data pipelines.
Experience in financial services or fintech, with knowledge of core banking concepts, loan origination, deposit management, or card processing.
PMP, PRINCE2, SAFe, or equivalent project management certification required.
Technical Expertise
Strong knowledge of Salesforce platforms including Sales Cloud, Service Cloud, or Financial Services Cloud.
Experience managing integration architecture, APIs, data migration, and data quality initiatives.
Familiarity with Mambu or similar cloud-native core banking platforms.
Proficiency with project management tools such as JIRA, MS Project, Asana, and Confluence.
Preferred Qualifications
Salesforce Administrator or Salesforce Project Management certification.
Experience working in regulated financial services environments.
Knowledge of CBN regulatory frameworks.
Experience supporting large-scale digital transformation programmes.
This Job Is Perfect For You If You
Have successfully delivered enterprise CRM implementations from planning through deployment.
Can balance business priorities, technical requirements, and stakeholder expectations.
Thrive in complex, cross-functional environments.
Have strong systems thinking and integration experience.
Are highly organized, commercially minded, and delivery focused.
Benefits
What's In It For You
Lead a high-impact digital transformation programme at the heart of the business.
Partner with senior leaders across Technology, Operations, Product, and Commercial teams.
Gain exposure to Salesforce, core banking integration, and large-scale fintech transformation initiatives.
Competitive compensation and benefits package.
Opportunity to make a lasting impact in a fast-growing, technology-driven financial services organisation.
Location: Remote - US
About the Job:
The Mid-Market Account Executive will drive LaunchDarkly's growth across a blended book of net-new and existing accounts. Acting as the "quarterback" for a defined book of business, you will develop and execute account strategies, run technical discovery and proof-of-concept cycles, and help customers successfully test, purchase, and adopt LaunchDarkly's platform.
Responsibilities:
Pipeline Generation: Qualify and convert inbound leads at a rapid pace while prospecting into ICP target accounts.
Value Articulation: Articulate and sell the value of LaunchDarkly's platform subscriptions and usage-based pricing model.
Technical Discovery: Prepare for and run discovery sessions with prospects to surface core use cases and align pricing to third-party architectures (AWS, Azure, GCP).
Solution Demonstration: Customize and deliver demos with the Solutions Engineering team, and run proofs of concept for prospects.
Account Expansion: Own, build, and develop relationships with existing customers, uncovering and developing new opportunities within the install base.
Customer Success: Educate, evangelize, and guide customers through successful adoption, delivering their feedback back to Product and Engineering.
Revenue Growth: Consistently hit revenue targets across both net-new and expansion motions.
Collaboration: Work with your manager, Sales Engineers, and cross-functional teams to ensure seamless execution and customer success.
Strategic Thinking & Execution:
Design and execute account strategies that balance net-new acquisition with expansion of existing customers.
Identify and capitalize on usage-based pricing signals and third-party architecture fit to prioritize opportunities.
Adapt strategies as customer needs and market dynamics evolve, ensuring continuous growth and a competitive edge.
Full-Cycle Sales Expertise:
Proven track record managing a full sales cycle, from inbound qualification and prospecting through close and expansion.
Deep understanding of usage-based pricing models and the ability to manage discovery, demo, and proof-of-concept stages.
Skilled in selling to Engineering Leaders, Platform Teams, CTOs, CIOs, and other technical decision-makers.
Customer-Centric Problem Solving:
Assess customer pain points and design tailored solutions, including proofs of concept, that create measurable value.
Build long-term relationships with existing customers, acting as a trusted advisor who drives product adoption.
Overcome obstacles and find innovative ways to expand LaunchDarkly's footprint within an account.
Independent Decision Making:
Work autonomously with minimal day-to-day supervision, making sound decisions based on account signals and data.
Take ownership of your book of business, managing both acquisition and expansion motions with confidence.
Prioritize tasks and make decisions quickly, ensuring alignment with broader revenue goals.
Analytical Skills & Data-Driven Insights:
Gain and apply an understanding of third-party cloud architectures to accurately position and price the usage-based model.
Evaluate account signals and customer data to prioritize the accounts most likely to convert or expand.
Keep all data current in SFDC, Aviso, and Outreach, and use these tools to track and analyze performance.
Negotiation & Deal Structuring:
Negotiate platform subscription agreements that balance customer needs with company goals.
Create mutually beneficial agreements that support long-term adoption and expansion.
Handle objections, overcome resistance, and close deals in a competitive market.
Communication & Influence:
Exhibit strong verbal and written communication skills, with the ability to influence and persuade key stakeholders.
Present solutions and negotiate with technical decision-makers, ensuring clear understanding and alignment.
Communicate complex, usage-based pricing concepts concisely and compellingly to diverse audiences.
Collaboration & Team Leadership:
Collaborate effectively with your manager, Sales Engineering, Product, and Customer Success to align efforts and drive growth.
Demonstrate leadership in managing internal resources, ensuring alignment with company goals.
Motivate and influence team members across departments to achieve common objectives.
Results-Driven Focus:
Maintain a strong focus on achieving measurable outcomes across both new-logo and expansion revenue.
Accurately forecast sales targets on a weekly, monthly, and quarterly basis.
Take ownership for results, holding yourself accountable for hitting quota.
Qualifications:
2+ years of full-cycle sales experience.
Proven track record of hitting or exceeding quota.
Exceptional written and spoken communicator.
Highly organized and autonomous.
Comfortable and energized operating in a fast-moving organization.
Entrepreneurial and self-motivated.
Enthusiastic about learning and growing at LaunchDarkly.
Intellectually curious and ambitious.
Knowledge or experience in the developer tool space a plus.
Experience selling to mid-market companies a plus.
Pay:
Target pay ranges based on Geographic Zones* for Level 3:
Zone 1:
San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle
-
$
136,000 - $187,000
**
Zone 2:
Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $1
22,000 - $168,000
**
Zone 3:
All other US locations - $
116,000 - $159,000
**
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at
hr@launchdarkly.com
.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from
@LaunchDarkly
.com email addresses or via LinkedIn from "Verified Recruiter" accounts.
Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: Palo Alto, United States
Vice President, Robot Learning
Confidential | Early-Stage Robotics Startup | San Francisco Bay Area, CA
About the Opportunity
We're partnering with an ambitious early-stage robotics company building the next generation of humanoid telepresence systems for industrial work.
The company's mission is to make dangerous, highly skilled physical work safer and more accessible by enabling expert operators to remotely control humanoid robots with real-time visual, auditory, and haptic feedback. These systems are deployed in complex environments including energy infrastructure, industrial facilities, manufacturing, and other hazardous settings.
A core part of the long-term vision is transforming teleoperation data into increasingly autonomous robotic capabilities. Rather than treating teleoperation as a temporary solution, the company views it as the foundation for building high-quality robot learning systems based on real-world interaction, force feedback, and task execution.
This is an opportunity to define the robot learning strategy at a company where machine learning is central to the product roadmap.
The Role
We're seeking a
Vice President of Robot Learning
to lead the company's robot learning organization and own the roadmap from teleoperation data collection through to learned policies and increasing levels of autonomy.
This is a highly technical leadership role for someone who enjoys building from first principles, working closely with hardware and software teams, and translating cutting-edge robotics research into production systems.
You'll have the opportunity to shape both the technical direction and the team as the company scales.
What You'll Do
Own the robot learning strategy and technical roadmap.
Build the data pipeline that transforms teleoperation sessions into high-quality training data.
Develop learning systems for contact-rich robotic manipulation using real-world demonstrations.
Design and deploy imitation learning, reinforcement learning, and policy optimization approaches for physical robots.
Work closely with robotics, controls, perception, and hardware engineers to build an integrated robotic system.
Lead the evolution from teleoperated workflows toward progressively autonomous capabilities.
Build, mentor, and grow a world-class robot learning organization.
Establish technical direction, research priorities, and engineering best practices.
Drive experimentation, deployment, and continuous improvement using real-world operational data.
What We're Looking For
Required
PhD or equivalent expertise in Robotics, Machine Learning, Computer Science, or a related field.
Significant experience building robot learning systems for real-world robotic manipulation.
Deep expertise in imitation learning, reinforcement learning, policy learning, or related techniques.
Experience working with physical robots rather than purely simulated environments.
Strong understanding of contact-rich manipulation, force feedback, and real-world robotic control.
Track record of shipping robotics systems from research into production.
Experience leading highly technical teams or serving as the technical leader for a major robotics initiative.
Preferred
Experience from leading robotics organizations or research groups such as:
OpenAI Robotics
Google DeepMind Robotics
Physical Intelligence
Toyota Research Institute
Figure AI
Agility Robotics
Covariant
Skild AI
Sanctuary AI
Dexterity
Intrinsic
Boston Dynamics
Other leading manipulation or humanoid robotics companies
Particularly valuable experience includes:
Learning from teleoperation or human demonstrations
Building commercial robot learning data pipelines
Manipulation in contact-rich environments
Haptic interfaces or force-controlled robotics
Multi-modal learning using vision, force, and proprioception
Scaling robot learning infrastructure across fleets
Who You Are
Builder-first with a passion for deploying robotics in the real world.
Comfortable operating in an early-stage, fast-moving environment.
Excited by ambiguous technical problems with significant ownership.
Able to balance long-term research vision with near-term product execution.
Motivated by building a team, not just contributing individually.
Collaborative, hands-on, and deeply technical.
Why Join
Define the robot learning strategy from an early stage.
Build systems that operate in challenging, real-world industrial environments.
Work across hardware, controls, perception, and AI to solve end-to-end robotics problems.
Help shape the future of intelligent humanoid robotics.
Significant technical ownership with the opportunity to build and lead a high-impact organization.
Location:
San Francisco Bay Area, California (onsite)
Employment Type:
Full-time
Location: San Francisco Bay Area, USA
Workplace: Hybrid
Why work at Higgsfield AI?
Higgsfield AI is the fastest-scaling generative AI company in history, hitting $1B in annual revenue run rate, 30M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands.
We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like.
About the role:
Higgsfield AI is seeking a Director of Partnerships, AI Model and Ecosystem to lead strategic partnerships across our global compute ecosystem.
This is a highly cross-functional role focused on identifying partnership opportunities, developing commercial strategies, negotiating agreements, and serving as the primary relationship owner for key infrastructure partners. You'll work closely with leadership, Finance, Marketing, Legal, Engineering, Product, and external executives to secure partnerships that enable Higgsfield's continued hypergrowth.
The ideal candidate combines the structured problem-solving of a management consultant with exceptional relationship management and commercial negotiation skills. You are comfortable navigating ambiguity, aligning diverse stakeholders, and driving complex initiatives from strategy through execution.
What You'll Do:
Build Strategic Partnerships
- Identify, evaluate, and develop strategic partnerships across cloud infrastructure, GPU providers, hardware vendors, and other compute partners.
- Own relationships with key external partners from initial engagement through long-term account management.
- Develop partnership strategies that align with Higgsfield's business objectives and infrastructure roadmap.
- Identify opportunities to expand strategic partnerships over time.
Lead Commercial Negotiations
- Structure and negotiate commercial agreements that maximize long-term value.
- Coordinate negotiations across Legal, Finance, Marketing, Product, and Engineering stakeholders.
- Drive contract discussions through execution while balancing technical, operational, and commercial priorities.
- Manage ongoing commercial relationships and partnership performance.
Drive Cross-Functional Alignment
- Serve as the central point of contact for strategic partnership initiatives.
- Identify key internal and external stakeholders and align priorities across multiple organizations.
- Understand partner motivations, business objectives, and decision-making processes.
- Build consensus and remove blockers to accelerate partnership execution.
Influence Business Strategy
- Conduct market research and competitive analysis across the AI infrastructure ecosystem.
- Develop business cases and executive-level recommendations for strategic partnerships.
- Monitor industry trends and identify emerging partnership opportunities.
- Support executive leadership with strategic planning and partnership reporting.
Requirements:
- 5–10 years of experience in management consulting, strategy, business development, strategic partnerships, corporate development, investment banking, or related experience.
- Experience leading complex, cross-functional strategic initiatives.
- Strong commercial negotiation and contract management experience.
- Exceptional executive presence and stakeholder management skills.
- Demonstrated ability to navigate complex organizations and influence without direct authority.
- Strong analytical and structured problem-solving skills.
- Experience building business cases and presenting recommendations to executive leadership.
- Excellent written, verbal, and presentation skills.
- Ability to manage multiple high-priority initiatives in a fast-paced environment.
- Experience working with Legal, Finance, Marketing, Product, and Engineering teams.
- Experience within AI, cloud infrastructure, hyperscalers, semiconductors, GPU providers, enterprise technology, or adjacent industries.
- Experience negotiating strategic technology partnerships or infrastructure agreements.
- Background in management consulting (McKinsey, Bain, BCG, or similar), strategy, or corporate development.
- Familiarity with AI infrastructure, cloud computing, or large-scale distributed systems.
- Experience working at a high-growth, venture-backed technology company.
Compensation & Benefits
- We offer a competitive and thoughtfully structured compensation package designed to align with impact, experience, and long-term growth.
- Base Salary: The anticipated salary range for this role is $250,000 - $350,000 depending on experience, skills, scope, and location.
- Bonus: This role is Bonus eligible and may participate in the Company's discretionary annual bonus program.
- Equity: In addition to cash compensation, employees are eligible to participate in the company’s stock option program and share in Higgsfield’s long-term growth.
- Benefits: We offer a comprehensive benefits package designed to support employees professionally and personally, including medical, dental, and vision insurance, a competitive 401(k) retirement plan with company matching, and additional benefits and perks.The opportunity to work on ambitious AI products alongside a highly experienced, fast-moving, and international team.
- Significant ownership, direct impact, and opportunities for professional growth as the company scales.
This is a hybrid role based in the San Francisco Bay Area. Team members are expected to work from our San Francisco office three full days per week, with the remaining days worked remotely and are expected to be available during agreed working hours and to maintain sufficient overlap with the relevant team’s time zone. We value in-person collaboration, active communication, responsiveness, and close partnership across teams.
Higgsfield AI is an equal opportunity employer. We are committed to building a diverse and inclusive team and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.
Location: Germany; France
Workplace: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the Role
As the Account Management Lead you'll lead a team of experienced Account Managers across the Western Europe region. You'll balance people leadership, strategic direction, and hands-on customer impact - driving excellence in post-sales outcomes and ensuring your team consistently delivers measurable value to customers and the business.
You will:
- Lead, coach, and develop a high-performing AM team, owning team and regional NRR performance, customer retention, and expansion goals.
- Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices.
- Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities.
- Set strategic direction for the team, aligning account manager initiatives with company goals and market trends.
- Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency.
- Design and implement repeatable playbooks for renewals, upsells, and adoption; automate workflows and tools to scale team impact.
- Own the ongoing development and optimization of best practices for Commercial and Scale playbooks, ensuring consistent execution, measurable impact, and continuous refinement as the business evolves.
- Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums.
- Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies.
- Partner with Europe GTM & cross functional leadership to align organizational objectives, drive cross-functional initiatives, and ensure cohesive execution across customer success, sales, and operations teams.
Requirements
• 10+ years of experience in account management or post-sales roles within SaaS, ideally some of this within Western Europe accounts.
• Demonstrated technical acumen with the ability to upskill and enable the team — fostering confidence in navigating product capabilities, integrations, and data insights to strengthen customer outcomes.
• 5+ years of direct people leadership experience — managing AMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer impact.
• Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios.
• Demonstrated success in exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management.
• Expertise in CS methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment).
• Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes.
• Strong builder mindset - you thrive in building from scratch, redefining processes and playbooks, and operating with an AI-first mindset
• Bonus: Hands-on with tools (Salesforce, Gong, Sigma, Pylon) and capable of improving data quality, visibility, and usage insights across the team.
• Proficiency in German or French is required.
This role is remote-first, so it can be executed from anywhere within Europe. If you prefer, you can work from our offices in London, Dublin or Paris.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: Paris
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
The Role
As a Learning & Development Lead on the People team, you will establish the foundation for learning culture and capabilities to support Mistral AI’s growth. As the first hire in this area, your work will directly define processes, infrastructure, and strategy for continuous skill development across the organization. You’ll collaborate closely with teams in France, the USA, the UK, Germany, and Singapore to build programs that align with business goals and employee progression. Your efforts will ensure that our workforce is equipped with the skills needed for evolving business needs, making learning an integral part of everyday work.
What You Will Do
- Develop and deliver a learning and development strategy aligned to company objectives
- Assess and prioritize skill gaps to inform training initiatives
- Design and implement onboarding, upskilling, and reskilling programs
- Build scalable learning paths for key roles and career growth
- Source and curate external content and partnerships to supplement internal offerings
- Collaborate with leaders to identify high-potential employees and development plans
- Select, configure, and roll out a Learning Management System, ensuring adoption and alignment with HR and IT systems
- Set up metrics and regularly measure L&D impact on organizational performance
What We're Looking For
- At least 8 years of HR experience, with significant time in tech start-ups or high-growth companies
- Proven ability to build and manage L&D functions across multiple countries
- Strong background in implementing and managing Learning Management Systems
- Experience designing training programs for various teams and roles
- Knowledge of instructional design and adult learning theory
- Excellent communication, influence, and stakeholder management skills
- Strong analytical and problem-solving mindset
- Ability to adapt, work without clear structure, and turn strategy into action
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Palo Alto; New York
Workplace: Remote
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
THE ROLE
As a Talent Acquisition Contractor in our US team, you will play a central role in building high-caliber teams during a period of rapid company expansion. You will work with hiring managers across business and technical functions to source, engage, and hire talent for go-to-market roles and corporate teams. Your work will directly impact our ability to grow, helping shape our culture and future success. This role is ideally based in San Francisco or New York City, but we welcome remote candidates.
WHAT YOU WILL DO
- Manage the end-to-end recruiting process to create a seamless experience for candidates and hiring teams
- Develop and implement search strategies for a range of business, corporate, and technical roles
- Partner closely with stakeholders to define hiring needs and sourcing plans
- Identify, engage, and guide candidates throughout the interview and offer process
- Analyze hiring data and processes to find and address root causes or inefficiencies
- Recommend and drive improvements in recruiting processes, documentation, and tools
- Advise candidates on closing strategies to ensure high acceptance rates
- Contribute to ongoing refinements in hiring systems and approaches
WHAT WE'RE LOOKING FOR
- Experience recruiting for both business and technical positions, ideally within the enterprise software sector
- Strong ability to operate independently, quickly learning new roles, markets, and processes
- A track record of hiring in highly competitive talent markets
- At least four years of experience in recruiting, including outbound search
- Effective communication skills with the credibility to influence hiring managers and senior stakeholders
- Attention to detail, accountability, and a drive to deliver on hiring targets
- Comfort moving between strategic planning and hands-on recruiting tasks
- Experience with Ashby or similar recruiting tools
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: US - Remote; San Francisco, CA; New York, NY; Atlanta, GA
Workplace: Remote
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
ABOUT THE RETAIL TEAM
- Sierra is partnering with a large and growing number of retailers - spanning apparel and beauty, grocery and big-box, home and auto, consumer services, marketplaces, and consumer technology. Our agents help millions of shoppers and members every day: tracking and returning orders, finding the right product, booking services, and resolving issues in each brand’s own voice.
- Retail is also where AI agents go beyond support to generate revenue. From product discovery and personalized recommendations to cart recovery, win-back campaigns, and in-store support that turns unanswered store calls into visits and sales, our team is redefining what an agent can do for a brand’s top line - not just its cost line.
- Join us to transform how the world’s most-loved consumer brands engage their customers - and help build technology that makes shopping more personal, effortless, and delightful for everyone.
WHAT YOU'LL DO
- Lead & develop a high-performing sales team: Hire, onboard, and develop AEs across your region, Coach reps on deal strategy, pipeline management, and execution. Create a culture of accountability, learning, and collaboration. Identify and grow future leaders on your team.
- Own regional performance: Own your regional number and forecast accuracy, Inspect pipeline quality and help unblock stalled deals. Drive consistent execution of our sales process. Partner with RevOps to ensure clean data and clear insights.
- Be deeply involved in deals: Join key customer and prospect conversations. Help reps navigate complex buying committees and late-stage deals. Support pricing, negotiation, and close strategy.
WHAT YOU'LL BRING
- 10-15+ years of experience: Extensive experience in enterprise customer-facing sales role, identifying and closing large accounts.
- People leadership experience: 5+ years managing, mentoring, and developing a high-performing enterprise sales team.
- Enterprise experience: You've run and managed end-to-end complex deals ($1M+).
- Strong communication skills: Exceptional verbal and written communication abilities.
- Analytical mindset: Ability to analyze market trends, identify opportunities, and make data-driven decisions.
EVEN BETTER...
- Industry knowledge: Familiarity with the AI landscape, key players, and emerging trends, as well as fluency with AI tooling and workflows.
- Experience building GTM strategies: Building sales teams and sales motions from scratch, or from early stage growth.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: US - Remote; San Francisco, CA; New York, NY; Atlanta, GA
Workplace: Remote
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
ABOUT THE HEALTHCARE TEAM
- Our healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system.
- Our healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms.
- Join us to transform the patient experience across the healthcare system—and help build technology that makes care more accessible, more human and more affordable for everyone.
WHAT YOU'LL DO
- Lead & develop a high-performing sales team: Hire, onboard, and develop AEs across your region, Coach reps on deal strategy, pipeline management, and execution. Create a culture of accountability, learning, and collaboration. Identify and grow future leaders on your team.
- Own regional performance: Own your regional number and forecast accuracy, Inspect pipeline quality and help unblock stalled deals. Drive consistent execution of our sales process. Partner with RevOps to ensure clean data and clear insights.
- Be deeply involved in deals: Join key customer and prospect conversations. Help reps navigate complex buying committees and late-stage deals. Support pricing, negotiation, and close strategy.
WHAT YOU'LL BRING
- 10-15+ years of experience: Extensive experience in enterprise customer-facing sales role, identifying and closing large accounts.
- People leadership experience: 5+ years managing, mentoring, and developing a high-performing enterprise sales team.
- Enterprise experience: You've run and managed end-to-end complex deals ($1M+).
- Strong communication skills: Exceptional verbal and written communication abilities.
- Analytical mindset: Ability to analyze market trends, identify opportunities, and make data-driven decisions.
EVEN BETTER...
- Industry knowledge: Familiarity with the AI landscape, key players, and emerging trends, as well as fluency with AI tooling and workflows.
- Experience building GTM strategies: Building sales teams and sales motions from scratch, or from early stage growth.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: US - Remote; San Francisco, CA; New York, NY; Atlanta, GA
Workplace: Remote
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
ABOUT THE RETAIL TEAM
- Sierra is partnering with a large and growing number of retailers - spanning apparel and beauty, grocery and big-box, home and auto, consumer services, marketplaces, and consumer technology. Our agents help millions of shoppers and members every day: tracking and returning orders, finding the right product, booking services, and resolving issues in each brand’s own voice.
- Retail is also where AI agents go beyond support to generate revenue. From product discovery and personalized recommendations to cart recovery, win-back campaigns, and in-store support that turns unanswered store calls into visits and sales, our team is redefining what an agent can do for a brand’s top line - not just its cost line.
- Join us to transform how the world’s most-loved consumer brands engage their customers - and help build technology that makes shopping more personal, effortless, and delightful for everyone.
WHAT YOU'LL DO
- Independently drive complex enterprise deals end-to-end: Manage a broad enterprise book with strong autonomy, leading 6- and 7-figure deal cycles from prospecting to close.
- Multi-thread to the C-suite: Lead VP-level conversations, build durable C-suite relationships across customer orgs, and earn credibility quickly with new stakeholders.
- Manage risk proactively: Identify and manage deal risk early; build rigorous stakeholder maps for your accounts.
- Make the hard calls: Partner with your manager (and, at the senior level, operate more independently) on pricing, escalation timing, exec alignment, and deal strategy — coming to the table with a point of view, not just a problem.
- Leverage leadership & co-founders: Bring in Sierra's co-founders effectively for exec engagement when it moves a deal.
- Raise the bar: Act as a visible, steady leader on deal teams; proactively elevate the team's standard without being asked.
- Operate as an AI-native seller: Leverage AI tools across the full sales cycle- account research, personalized outreach, call summarization, pipeline forecasting, and deal execution- to automate low-value tasks and reinvest that time into high-value customer relationships, while continuously adopting and experimenting with new tools to work faster and smarter than traditional methods allow.
WHAT YOU'LL BRING
- 8- 10 years of enterprise customer-facing sales experience, identifying and closing large accounts.
- Experience managing a $1M+ quota and running end-to-end complex 6- and 7-figure ACV deals.
- Proven ability to multi-thread and build trusted relationships across customer C-suites.
- Exceptional verbal and written communication.
- Analytical mindset - you analyze market trends, spot opportunities, and make data-driven decisions.
EVEN BETTER...
- Familiarity with the AI landscape, key players, and emerging trends.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: US - Remote; San Francisco, CA; New York, NY; Atlanta, GA
Workplace: Remote
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
ABOUT THE HEALTHCARE TEAM
- Our healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system.
- Our healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms.
- Join us to transform the patient experience across the healthcare system—and help build technology that makes care more accessible, more human and more affordable for everyone.
WHAT YOU'LL DO
- Independently drive complex enterprise deals end-to-end: Manage a broad enterprise book with strong autonomy, leading 6- and 7-figure deal cycles from prospecting to close.
- Multi-thread to the C-suite: Lead VP-level conversations, build durable C-suite relationships across customer orgs, and earn credibility quickly with new stakeholders.
- Manage risk proactively: Identify and manage deal risk early; build rigorous stakeholder maps for your accounts.
- Make the hard calls: Partner with your manager (and, at the senior level, operate more independently) on pricing, escalation timing, exec alignment, and deal strategy — coming to the table with a point of view, not just a problem.
- Leverage leadership & co-founders: Bring in Sierra's co-founders effectively for exec engagement when it moves a deal.
- Raise the bar: Act as a visible, steady leader on deal teams; proactively elevate the team's standard without being asked.
- Operate as an AI-native seller: Leverage AI tools across the full sales cycle- account research, personalized outreach, call summarization, pipeline forecasting, and deal execution- to automate low-value tasks and reinvest that time into high-value customer relationships, while continuously adopting and experimenting with new tools to work faster and smarter than traditional methods allow.
WHAT YOU'LL BRING
- 8- 10 years of enterprise customer-facing sales experience, identifying and closing large accounts.
- Experience managing a $1M+ quota and running end-to-end complex 6- and 7-figure ACV deals.
- Proven ability to multi-thread and build trusted relationships across customer C-suites.
- Exceptional verbal and written communication.
- Analytical mindset - you analyze market trends, spot opportunities, and make data-driven decisions.
EVEN BETTER...
- Familiarity with the AI landscape, key players, and emerging trends.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: Paris; London
Workplace: OnSite
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
The Role
As an AI Scientist, you will push the boundaries of AI by developing and scaling cutting-edge models. This role exists to advance Mistral’s mission of democratizing frontier intelligence, enabling businesses and consumers to benefit from open, high-impact AI systems. You will collaborate with a global, cross-functional team to design, build, and deploy models that solve real-world problems across reasoning, code, and multimodal applications. Your work will directly shape how AI integrates into daily life and enterprise operations.
WHAT YOU WILL DO
- Research and develop novel methods to advance the capabilities of LLMs.
- Design and implement tooling and infrastructure for training, evaluating, and analysing AI models at scale.
- Collaborate with scientists, engineers, and product teams to ship AI systems with tangible impact.
- Explore and innovate across use cases such as reasoning, code generation, and agent-based systems.
- Work with multimodal data, including text, image, and speech, to expand model capabilities.
- Optimise distributed systems to improve the efficiency and scalability of model training.
- Contribute to the open-source community by releasing frontier models for public use.
WHAT WE'RE LOOKING FOR
- A track record of contributing to relevant scientific domains, such as publications or open-source projects.
- Hands-on experience with AI frameworks like PyTorch or JAX, or distributed systems such as Ray or Kubernetes.
- Proficiency in at least one programming language, such as Python, Rust, Go, or Java.
- Ability to design complex software systems and transition them into production environments.
- Experience with training large transformer models in a distributed setting.
- Familiarity with the full MLOps stack, including fine-tuning, evaluation, and deployment.
- A self-starter mindset with the autonomy to drive projects forward and collaborate effectively in a team.
- Strong engineering competence, with a focus on building scalable and reliable systems.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Palo Alto; New York; San Francisco
Workplace: Hybrid
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
The Role
Mistral AI is seeking a Applied AI Engineer to facilitate the adoption of its products among customers and collaborate with them to address complex technical challenges.
The Applied AI Engineer will be an integral part of our Applied AI Engineering team, which is dedicated to driving the successful deployment of Mistral AI products. They will work hand-in-hand with customers from the pre-sale stage to post-implementation, ensuring our solutions meet and exceed client expectations.
In this role, you’ll manage daily customer relations involving multiple stakeholders (CEO/CTO, data scientists, and software engineers) and function as a key resource in externalising our research in production settings.
What You Will Do
• You’ll be responsible for onboarding customers on our products and APIs, providing guidance on prompting, evaluation, and fine-tuning, and ensuring the best production integration with back-end and front-end interfaces.
• You’ll work on state-of-the-art GenAI applications from consumer products to industrial use cases, driving with our customers a crucial technological transformation.
• You’ll individually help deploy into production use cases with a considerable business impact across various industries.
• You’ll work in collaboration with our researchers, other AI engineers, product engineers on our most complex customer projects involving complex fine-tuning, state-of-the-art LLM applications, and contributing to our open source codebases for tasks such as inference and fine-tuning.
• You’ll be involved in pre-sales calls to understand potential clients' needs, challenges, and aspirations. You will provide technical guidance on our products and explain Mistral technologies to various stakeholders.
• Your collaboration with our product and science team to improve continuously our product and model capabilities based on customers’ feedback
What We're Looking For
• You are fluent in English
• You hold a PhD / master in AI / data science.
• You have 2+ years as a technical individual contributor (data scientist or software engineer) on AI-based products
• You have experience in Fine Tuning LLMs, tackling advanced RAG or agentic use cases
• You have deep understanding of concepts and algorithms underlying machine learning and LLMs
• You're experienced with building and deploying LLMs or NLP applications
• You have proven experience in AI or machine learning product implementation with APIs, back-end and front-end interfaces.
• You have strong technical coding skills in Python
• You have experience with deep learning with Pytorch
• You have experience with agents framework such as Langchain, vector DBs
• You hold strong communication skills with an ability to explain complex technical concepts in simple terms with technical and non-technical audiences
Ideally you have:
• Contributed to open-source projects in particular in the space of LLMs
• Experience as a Customer Engineer, Forward Deployed Engineer, Sales Engineer, Solutions Architect or Technical Product Manager
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Palo Alto; San Francisco
Workplace: Hybrid
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
The Role
This role focuses on building and operating the next generation of data infrastructure at Mistral AI. You will be a core contributor to our evolution, helping us design and scale massive compute fleets and storage systems designed for high performance and scalability.
You will help us move toward a future of decoupled control and data planes, scaling big data compute and storage platforms while ensuring secure and governed data access for MLOps and research. You will take full lifecycle ownership: from architecting the migration away from legacy orchestrators to implementing production-grade pipelines and participating in on-call rotations for critical training jobs.
What You Will Do
• Build & Scale: Help us reach our goal of operating massive distributed compute and storage systems
• Global Orchestration: Architect and maintain multi-cluster orchestration layers to optimize workload placement across diverse hardware and regions.
• Design Future-Proof Storage: Architect our transition to modern storage formats to handle fine-tuning datasets at a scale that anticipates exabyte growth.
• Platform Engineering: Contribute to the development of our internal training platform, ensuring seamless model training and fine-tuning capabilities across Kubernetes and SLURM based environments.
• Metadata & Lineage: Implement and manage systems to provide clear visibility and lineage as our data and model pipelines grow in complexity.
• Operational Excellence: Use modern deployment workflows to manage cloud-native deployments, ensuring our data platform can scale by orders of magnitude while remaining reliable and efficient.
What We're Looking For
• Have 4+ years of experience in Data Infrastructure, MLOps, or Infrastructure Engineering.
• Have experience or a strong interest in supporting foundational compute and storage platforms.
• Are proficient in Python and enjoy solving the "brittle data lake" problem with modern, columnar storage standards.
• Are well-versed in Kubernetes-native tooling and excited to debug large-scale distributed systems across multi-cluster environments.
• Take pride in building and operating scalable, reliable, and secure systems from the ground up.
• Are comfortable with ambiguity and the challenges of building high-scale infrastructure in a rapid-growth AI environment.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Palo Alto
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
The Role
We are seeking a talented IT Specialist to become a key player in delivering an exceptional digital experience to all our employees. In this role, you will provide high-quality technical support across hardware, software, and collaboration tools, ensuring that every user receives fast, reliable, and friendly assistance. You will also cover complex projects such as office openings, moves, and more in the US and APAC, aligning user support, IT operations, and onboarding processes.
You will troubleshoot complex issues, manage equipment and user accounts, and maintain accurate records of incidents and inventory. You will also guide and train users on best practices, contribute to improving internal IT processes, and help keep our technology environment secure, efficient, and scalable.
If you thrive on helping others, enjoy solving technical challenges, and want to make a meaningful impact in a dynamic and fast-paced environment, this role offers the opportunity to shape and elevate our daily IT excellence.
📍 Location: Palo Alto
What You Will Do
USER SUPPORT AND ISSUE RESOLUTION
- Provide high-quality technical assistance through email, messaging tools, and in-person interactions (onsite in Palo Alto/San Francisco).
- Investigate and resolve hardware and software issues across operating systems, applications, and devices while keeping users informed at every step.
- Log incidents in our ticketing system, ensure timely follow-ups, and deliver an exceptional support experience.
- Deliver physical IT onboarding sessions
EQUIPMENT SETUP AND TECHNOLOGY OPERATIONS
- Install, configure, and update computers along with IT and videoconferencing equipment.
- Manage shipments and returns of devices locally and internationally, maintaining accurate stock and inventory records.
- Ensure that every team member has the right tools from day one and that our equipment lifecycle stays efficient and organized.
- Support office openings, moves, and expansions (e.g., San Francisco, New York, Singapore).
ACCOUNT AND LICENSE MANAGEMENT
- Oversee user accounts and application licenses with precision.
- Ensure proper access management and the application of our security policies across all workstations, reinforcing a safe and compliant environment for all users.
TRAINING AND CONTINUOUS IMPROVEMENT
- Train and guide users on applications, hardware, and best practices.
- Evaluate business needs, propose improvements to IT processes, and contribute to building a smoother and more scalable internal technology ecosystem.
What We're Looking For
- A degree in Computer Science or a related IT field.
- Strong written and verbal communication.
- Hands-on experience with Google Workspace administration.
- Strong troubleshooting skills on both macOS and Windows environments.
- Solid understanding of networking fundamentals including Ethernet and WiFi protocols, TCP/IP, and basic corporate infrastructure troubleshooting.
- Familiarity with videoconferencing equipment and associated services.
- Ability to lift and handle standard IT equipment such as monitors and network devices.
- Proven experience in a similar support role within a fast-paced, global organization
- Willingness to travel (NY, Singapore) and work flexibly to support timezone-aligned onboarding.
Bonus Points:
- Experience with MDM solutions such as Kandji or Jamf.
- Interest or experience in automation tools such as Zapier or n8n.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Nex employees may be expected to collaborate with colleagues across different time zones; The ideal candidate is a proactive, service-oriented problem solver who can own IT operations workstreams end-to-end and execute independently, while coordinating with a global team across time zones; Ability to work independently while coordinating with colleagues across time zones (Hong
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ГибридSan Francisco Bay Area, USA; Team members are expected to work from our San Francisco office three full days per week, with the remaining days worked remotely and are expected to be available during agreed working hours and to maintain sufficient overlap with the relevant team’s time zone
УдалённоleadGermany; France
Paris; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
УдалённоPalo Alto; New York; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
УдалённоUS - Remote; San Francisco, CA; New York, NY; Atlanta, GA
УдалённоUS - Remote; San Francisco, CA; New York, NY; Atlanta, GA
УдалённоUS - Remote; San Francisco, CA; New York, NY; Atlanta, GA
УдалённоUS - Remote; San Francisco, CA; New York, NY; Atlanta, GA
ОфисParis; London; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
ГибридPalo Alto; New York; San Francisco; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
ГибридPalo Alto; San Francisco; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
Palo Alto; Willingness to travel (NY, Singapore) and work flexibly to support timezone-aligned onboarding; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks