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Location: Tbilisi, Georgia Workplace: remote At Infomediji, we are building the next generation of Spatial Media: a new way people experience video through interaction, multi-user presence, haptics, AI, and immersive storytelling. DeoVR is a leading immersive streaming platform serving millions of users globally. Content creators and partners are central to this ecosystem, and we are looking for a Product Manager to make their experience simpler, clearer, and more scalable. If you enjoy turning complex operational and technical workflows into products people genuinely enjoy using, this role is for you. The Role We are looking for a Product Engineer - Content Team to own the product experience for our content partners across our streaming platform. This is a product and engineering-facing role. You will work closely with Content Partnerships, Marketing, Design, and Backend Engineering to identify friction, define the right solutions, and deliver high-impact improvements. What You Will Do Own and improve the end-to-end product experience for content partners, creators, and studios Map and optimise key partner workflows, including partner applications, onboarding, content submission, publishing, status tracking, and related processes Turn partner feedback, operational pain points, and business needs into clear product problems and prioritised solutions Independently implement selected solutions, such as internal tools, workflow automations, integrations, prototypes, or partner-facing improvements Work closely with Backend Engineering to define scalable systems, workflows, integrations, and self-service tools Partner with Content and Marketing to improve partner acquisition, activation, engagement, and retention Define product requirements, success metrics, user stories, and delivery priorities Lead product discovery and validate opportunities through qualitative feedback, data, and market research Own the roadmap for content-partner-facing initiatives from discovery through delivery and iteration What We Are Looking For Hands-on software engineering experience delivering and maintaining production applications or features Experience working with backend services, APIs, databases, and third-party integrations Product judgement: you can clarify an ambiguous request, identify the underlying problem, and decide what is worth building Ability to take a solution from an initial idea through technical design, implementation, testing, and release Experience turning complex operational processes into usable tools and workflows Confidence working directly with users and business stakeholders to gather context, challenge assumptions, and explain technical trade-offs Ability to investigate problems independently and collaborate effectively with Backend Engineering High ownership, structured thinking, and comfort working with evolving requirements Practical judgement around AI: you can identify where it adds value and evaluate the quality of its output Fluency in English and Russian Bonus Points Experience with video, streaming, creator, affiliate, marketplace, or platform products Hiring Process HR screening (30 min) Team Interview (1 hour) Case Task (2-4 hours) CEO Interview (45 min) 💼 Explore our hiring process What We Offer Please note: fully remote contract role. B2B only - work as an independent contractor with your own legal entity. The chance to be part of a pioneering team in a rapidly evolving industry Direct impact on the future of immersive media Flexible working hours and remote-first culture A team that values initiative, clarity, and collaboration Access to all tools and tech you need Unlimited DeoVR Premium A work environment where ideas matter and people are treated with respect Stay Connected Join our Facebook community and follow updates as we advance interactive VR experiences through cutting-edge technology. Join us and step into a role where legal expertise meets innovation.

Location: Los Angeles Workplace: OnSite 🏛️ About our client Our client is a boutique law firm based in Tarzana, California, specializing in estate planning, trust administration, elder law, and probate. The firm helps individuals and families navigate important and often emotionally challenging legal matters. Its approach is built around empathy, trust, and personalized client care. The team combines high professional standards with a relaxed, collaborative, and supportive working environment. 🎯 About the role Our client is looking for a Legal Intake Specialist to become the first point of contact for prospective clients, ensuring every person feels heard, supported, and confident from their very first interaction with the firm. You will start with administrative and team support while you learn the firm's practice areas and systems, and over your first several months you will grow into full client intake. This role is ideal for someone with strong communication skills, emotional intelligence, and a genuine passion for helping people. You don't need a legal background — the firm provides comprehensive training on its practice areas, systems, and workflows. Key Responsibilities: 🤝 Client Interaction & Intake • Serve as the first point of contact for prospective clients via phone, email, and text. • Conduct initial conversations, ask thoughtful follow-up questions, and understand clients' legal needs. • Explain the firm's services, processes, and next steps in a clear and reassuring way. • Provide a calm, empathetic, and professional experience, especially when communicating with people facing stressful or sensitive situations. 📝 Data Collection & Documentation • Follow established scripts, intake protocols, and AI-powered workflows to collect accurate information. • Document client details, key facts, and relevant case information in the firm's systems. • Handle confidential personal, medical, and financial information with care and discretion. • Maintain accurate, organized, and attorney-ready intake records. 📅 Coordination & Communication • Schedule initial calls and consultations with attorneys or paralegals. • Match prospective clients with the appropriate attorney and practice area. • Communicate client needs, urgency, and relevant details to the legal team. • Escalate complex or time-sensitive matters when necessary. 💬 Client Management & Follow-up • Manage the intake process from the first inquiry through client engagement. • Track prospective clients and proactively follow up on pending matters. • Build trust through thoughtful communication without applying high-pressure sales tactics. • Ensure consistent and reliable follow-through throughout the client journey. ⚙️ Administrative & Operational Support • Manage intake forms, engagement documents, and onboarding materials. • Maintain organized digital files, including scanning, filing, and document naming. • Support the intake team and cross-train with colleagues to ensure smooth daily operations. • Contribute ideas to improve intake processes and the overall client experience. 🧩 Requirements • Previous client-facing experience in customer service, hospitality, school admissions, healthcare, senior care, social services, or legal environments. • Strong emotional intelligence, patience, and the ability to communicate calmly with people experiencing stress, grief, or uncertainty. • Excellent verbal and written communication skills, including clear, friendly phone communication. • Strong typing and note-taking skills, including the ability to document information during phone conversations. • Comfortable working with Mac computers and learning new technologies, including AI-powered tools. • Organized and eager to learn, with strong attention to detail, initiative, and dependable follow-through. • Openness to feedback, willingness to learn, and ability to ask for help when needed. • High school diploma or equivalent. • Ability to commute to the Tarzana office within approximately 30 minutes during weekday rush hour. No previous law firm experience is required! Full training is provided, starting with hands-on guidance from the existing intake team. ⭐ Nice to have • Experience in estate planning, elder law, probate, or trust administration. • Familiarity with Clio or other CRM / case management systems. • Experience with VOIP phone systems and structured, script-based workflows. • Educational background in social work, psychology, or communications. 🎁 What our client offers • Compensation: $22–26 per hour, depending on experience. • 401(k) matching and profit sharing. • $300 monthly contribution toward group health insurance. • Paid holidays. • Office closure between Christmas and New Year's. • Comprehensive onboarding and hands-on training. • A supportive, collaborative, and drama-free team. 📍 Location & Work Format Tarzana, CA, USA — fully in-office. Schedule: Full-time.

Location: San Francisco; New York Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We're hiring a senior attorney to partner with our GTM team on enterprise deals as Baseten moves upmarket. You'll work with Sales, Security, Finance, Marketing, Eng and Product on our largest and most complex customer deals across large enterprise, regulated industries and AI-native companies. At Baseten, commercial and product are the same thing. What we sell is inference: compute, orchestration, deployment, and optimization delivered as the production backbone for our customers' products. Closing a deal here means understanding how our product works (model deployment, data flows, multi-cloud routing, and latency and throughput) and the novel legal issues it raises. This is a role for a commercially minded product lawyer who wants to sit at that intersection. You'll own enterprise contracting end to end, with a focus on our largest and most regulated customers, where legal is a key partner in the deal. Like everyone on this team, you'll also flex onto other work where you're needed. RESPONSIBILITIES Own the full lifecycle of enterprise agreements (MSAs, Order Forms, DPAs, BAAs, SLAs, security addenda, financial services addenda, NDAs) as a strong, trusted partner to Sales and GTM throughout the deal cycle - Independently lead negotiations on our largest and most complex deals, and engage directly with customer counsel, procurement, and executive stakeholders - Help GTM understand how our products map to legal terms, and explain complex concepts in plain language for customers, Sales and other internal teams - Own Baseten's positions for regulated customers in healthcare, life sciences, and financial services, partnering with Security, GRC, and AI, Privacy & Governance on operational-resilience, data-protection, and upstream commitments - Structure non-standard deals with Finance and RevOps, and help build the legal framework for GTM channels and distribution models - Build templates, playbooks, and enablement for Legal, Sales, and supporting teams, and drive the processes that help us scale - Partner with Sales on deal strategy and drive deal velocity: know which terms to hold, which to trade, and how to explain the difference to an AE, a customer's GC, or Baseten’s CLO - Stay current on AI legal and regulatory developments, and recommend changes to our positions as the product, market, and law evolve - Mentor others and help us scale the team; may assist on partnerships, M&A, and other strategic or one-off transactions REQUIREMENTS - JD and active bar membership in good standing - 8+ years of commercial / technology transactions experience, including in-house experience at an AI-native, B2B SaaS, cloud, or developer-infrastructure company - Track record negotiating complex agreements with large enterprises and regulated customers across healthcare, life sciences, financial services, retail and digital, and AI-native companies - Working knowledge of regimes common in regulated deals (HIPAA, GDPR, CCPA, DORA and security and audit commitments), and comfort discussing them directly with customers - Comfort working with technical products and translating how they work into clear legal positions - Sound judgment, including making practical recommendations when the answer isn't settled and keeping precedent consistent across a fast-growing book - Clear, direct communicator who can push back constructively without creating deal friction - A strong partner to Sales, with a desire to build enablement and processes, mentor others, and help us scale the team - Comfortable with high volume and significant autonomy in a lean legal function; knows when to own and when to escalate - A desire to become a recognized thought leader in your field NICE TO HAVE - The ability to learn, build, and master AI tooling and systems to self-serve and operate at breakneck speed, and an interest in building the framework for how Legal uses AI workflows to streamline its work - Experience with usage-based or committed-spend pricing - Experience with resale, marketplace, or gateway arrangements and pass-through end-user terms - Experience supporting international customers and cross-border deals (EMEA, APAC) BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Location: Colorado Huddle Up is a provider-founded and provider-led company that delivers high-quality, consistent care to school districts nationwide through team-based virtual and onsite IEP therapy and support. We have delivered over 1 million therapy sessions across speech, occupational, mental health, and school psychology, with 94% of our clients reporting high levels of student engagement under our providers' care. We believe in the importance of supporting the whole child, and supporting the whole provider, with connection and collaboration. We have a variety of tools and resources available to you that allows providers to communicate with fellow Huddle Up professionals and clinical managers. All of our clinical managers have vast experience in delivering school based teletherapy services, and they are available when needed. At Huddle Up, you’re part of a team that ensures students receive the best care possible. We are currently accepting applications for virtual Speech Language Pathologists (SLP) licensed in Colorado, for the 26/27 school year! What We Offer: Compensation for direct and indirect time Up to a $250 monthly incentive (up to $3,000 per year) Access to Company Sponsored Health insurance, Dental Insurance, Short-Term Disability Insurance, Long-Term Disability Insurance, and Life Insurance Access to wellness programs including- Peloton, EAP Support, Headspace, and Carrot Fertility Access to participate in our 401k after 6 months of employment Accrued sick time- one hour for every 30 hours, Caps at 48 hours Reimbursement for cross licensing Access to our proprietary platform Access to online assessments and tools Access to clinical and technical staff to ensure you are fully supported We match your schedule with the right opportunity What You’ll Do: Grow and invest in your skills, capabilities, and career, by delivering Speech Language Pathology services to school-based children across the nation, leveraging technology that includes proprietary tools to support and enable clinical care, in an environment that is flexible to your needs. Huddle up with school instructors and experienced clinical mentors to deliver outstanding Speech Language Pathology services to children in need Develop your skills, career, and expertise within a supportive team-based environment Provide telehealth services to a diverse population of school aged children Work on a flexible schedule designed to meet your needs Minimum Requirements: Able to commit to at least 15 hours per week and up to 40 hours per week Hold an active, unrestricted, and valid SLP license in your state of residence, and in Colorado in good standing Holds and active Department of Education certificate for Colorado Hold CCCs: Current ASHA Certificate of Clinical Competency Full-time resident of the United States School experience Experience and comfortability with the use of various types of technology Follow Huddle Up documentation guidelines for evaluation reports and daily SOAP notes Participate in IEP and team meetings, serve as a case manager or process coordinator Prepare progress reports as requested by the school and complete medicaid billing if necessary Compensation: This is a W2 employment opportunity. The exact compensation band is based on where the provider resides. Compensation for providers living in CA, HI, and NY is $44-$54 an hour; AK, CO, CT, DC, DE, IL, IN, MA, MD, NJ, NM, OH, PA, RI, TX, VA, and WA is $44-$54 an hour; AR, AZ, FL, GA, IA, KS, KY, MI, MN, MT, NC, NH, NV, OK, OR, SC, UT, WI, and WY is $44-$49 an hour; AL, ID, LA, ME, MO, MS, ND, NE, SD, TN, VT, and WV is $44-$47 an hour. This position also includes the opportunity to earn up to a $250 (up to $3,000 per year) monthly incentive for providers who work 60 hours or more in a pay period (approximately every 2 weeks) and meet other eligibility criteria. Exact hourly rate will ultimately depend on multiple factors, which may include the successful candidate’s skills, geographical location, and other qualifications. Applications are typically reviewed within 48 business hours after application submission; information about our interview process and application status updates will be sent to you via email, please be sure to check your spam and junk folders to ensure emails do not get lost. Huddle Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Huddle Up is also committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. Please contact Huddle Up’s Recruiting team if you need a reasonable accommodation or any assistance completing any forms or to otherwise participate in the application process.

Responsibilities: - Develop and maintain iOS functionality for the digital banking SuperApp, including features related to external partner integrations. - Integrate third-party APIs and services into the iOS application. - Implement networking, authentication, data mapping, error handling, and integration-related business logic. - Design and develop maintainable and scalable mobile components following established architecture standards. - Collaborate with backend developers to define and implement API contracts and integration flows. - Write unit and UI tests. - Investigate and resolve functional, performance, and integration issues across different iOS versions and devices. - Work closely with QA, Android, Java, DevOps, and product teams throughout the development lifecycle. Requirements: - Commercial experience in iOS development using Swift for 1.5+ years. - Good knowledge of Swift, UIKit, and SwiftUI. - Experience with fintech, payments, or other financial applications. - Experience integrating mobile applications with REST APIs and third-party services. - Understanding of mobile application architecture (MVVM or similar). - Understanding of asynchronous programming, networking, JSON parsing, and error handling. - Experience with Git and dependency management tools such as SPM and CocoaPods. - Basic understanding of mobile security principles and secure data storage. - Experience writing unit tests and using debugging tools. - English proficiency at Intermediate level or higher.

Location: Vaughan, Canada Workplace: remote Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the Role: The Implementation Engineer (Integrations) designs, builds, and supports IVR and API integrations for enterprise contact center environments. This role works directly with customers to gather requirements, design call flows, and connect internal systems with third-party services such as CRM platforms, billing systems, and payment services. The position combines hands-on integration development, solution consulting, and troubleshooting to deliver reliable, scalable solutions and successful customer deployments. What You Will Be Doing: Analyze customer contact center configurations, data extracts, and call flows to plan for the API integration Gather and document customer requirements for API integrations, evaluate system readiness, and define scope, deliverables, and API integration timelines. Build integrations between Intermedia contact center platform and third-party services using APIs, including CRM, billing, and payment platforms. Read API documentation and design authentication, requests, data mappings, retries, and error handling; validate authentication and connectivity using tools such as Postman. Create and maintain backend services, webhooks, middleware, and automation workflows that support customer implementations and ongoing data exchange. Transform and synchronize data across systems, including mapping and validating customer records between CRM platforms, billing systems, and internal databases. Design and implement API-driven IVR call flows, including data collection, menu design, conditional routing, and payment integrations; guide customers in creating efficient, user-friendly experiences. Work with product, backend engineering, security, support, and vendor teams to clarify requirements, resolve technical constraints, and implement integrations with cloud services such as Azure or AWS. Write and maintain automated tests, integration documentation, and operational runbooks covering configuration, deployment, monitoring, and recovery. Troubleshoot integration failures, latency, and data quality; lead troubleshooting of production incidents and complex issues across APIs, IVR platforms, CRM systems; Apply security practices including OAuth 2.0, secrets management, and encryption. Lead technical design discussions and provide professional services and consulting for large and strategic customer accounts throughout implementation. Provide post implementation escalation support to ensure stability and successful adoption. What You Will Bring to the Role: Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field with 5+ years of experience in contact center technology, systems integration, or technical implementation. Equivalent combinations of education and experience may be considered. Hands-on experience with enterprise contact center technologies, including IVR call flows, routing rules, callbacks, external data tables, working hours configurations, and reporting or monitoring tools. Strong understanding of REST APIs, JSON, webhooks, and OAuth 2.0, with practical experience using API documentation and tools such as Postman to build, validate, and troubleshoot integrations. Familiarity with GraphQL APIs and API debugging using Swagger or developer portals. Hands-on scripting or development experience in a backend language such as Python, JavaScript, Java, or C#, including working with variables, data types, string manipulation, and error handling. Working knowledge of SQL, data mapping, and data transformation to support reliable synchronization and validation across systems. Experience integrating CRM platforms such as Salesforce or Zendesk with external systems and evaluating their API capabilities and technical constraints. Experience with cloud services, logging, and monitoring, with strong troubleshooting skills across distributed systems, APIs, and IVR environments. Understanding of API rate limits, retries, versioning, permissions, secrets management, and encryption, and the ability to apply these practices to customer integrations. Ability to analyze customer environments and translate requirements into scalable solutions that improve contact center efficiency and customer experience. Proven ability to manage deliverables, timelines, tests, and technical documentation, and to use ticketing or CRM systems to track implementation tasks, communications, and configuration updates. Excellent written, verbal, and customer-facing communication skills, including the ability to explain technical concepts clearly and lead design discussions. Ability to work independently and collaborate with Sales, Product, Development, Security, Support, and external vendors while continuously developing technical expertise. Ability to work effectively in a remote environment, including maintaining a reliable home office setup with internet connectivity, a workstation, and required software. Diversity Inclusion and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United States Workplace: remote Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the Role: The Implementation Engineer (Integrations) designs, builds, and supports IVR and API integrations for enterprise contact center environments. This role works directly with customers to gather requirements, design call flows, and connect internal systems with third-party services such as CRM platforms, billing systems, and payment services. The position combines hands-on integration development, solution consulting, and troubleshooting to deliver reliable, scalable solutions and successful customer deployments. What You Will Be Doing: Analyze customer contact center configurations, data extracts, and call flows to plan for the API integration Gather and document customer requirements for API integrations, evaluate system readiness, and define scope, deliverables, and API integration timelines. Build integrations between Intermedia contact center platform and third-party services using APIs, including CRM, billing, and payment platforms. Read API documentation and design authentication, requests, data mappings, retries, and error handling; validate authentication and connectivity using tools such as Postman. Create and maintain backend services, webhooks, middleware, and automation workflows that support customer implementations and ongoing data exchange. Transform and synchronize data across systems, including mapping and validating customer records between CRM platforms, billing systems, and internal databases. Design and implement API-driven IVR call flows, including data collection, menu design, conditional routing, and payment integrations; guide customers in creating efficient, user-friendly experiences. Work with product, backend engineering, security, support, and vendor teams to clarify requirements, resolve technical constraints, and implement integrations with cloud services such as Azure or AWS. Write and maintain automated tests, integration documentation, and operational runbooks covering configuration, deployment, monitoring, and recovery. Troubleshoot integration failures, latency, and data quality; lead troubleshooting of production incidents and complex issues across APIs, IVR platforms, CRM systems; Apply security practices including OAuth 2.0, secrets management, and encryption. Lead technical design discussions and provide professional services and consulting for large and strategic customer accounts throughout implementation. Provide post implementation escalation support to ensure stability and successful adoption. What You Will Bring to the Role: Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field with 5+ years of experience in contact center technology, systems integration, or technical implementation. Equivalent combinations of education and experience may be considered. Hands-on experience with enterprise contact center technologies, including IVR call flows, routing rules, callbacks, external data tables, working hours configurations, and reporting or monitoring tools. Strong understanding of REST APIs, JSON, webhooks, and OAuth 2.0, with practical experience using API documentation and tools such as Postman to build, validate, and troubleshoot integrations. Familiarity with GraphQL APIs and API debugging using Swagger or developer portals. Hands-on scripting or development experience in a backend language such as Python, JavaScript, Java, or C#, including working with variables, data types, string manipulation, and error handling. Working knowledge of SQL, data mapping, and data transformation to support reliable synchronization and validation across systems. Experience integrating CRM platforms such as Salesforce or Zendesk with external systems and evaluating their API capabilities and technical constraints. Experience with cloud services, logging, and monitoring, with strong troubleshooting skills across distributed systems, APIs, and IVR environments. Understanding of API rate limits, retries, versioning, permissions, secrets management, and encryption, and the ability to apply these practices to customer integrations. Ability to analyze customer environments and translate requirements into scalable solutions that improve contact center efficiency and customer experience. Proven ability to manage deliverables, timelines, tests, and technical documentation, and to use ticketing or CRM systems to track implementation tasks, communications, and configuration updates. Excellent written, verbal, and customer-facing communication skills, including the ability to explain technical concepts clearly and lead design discussions. Ability to work independently and collaborate with Sales, Product, Development, Security, Support, and external vendors while continuously developing technical expertise. Ability to work effectively in a remote environment, including maintaining a reliable home office setup with internet connectivity, a workstation, and required software. Diversity Inclusion and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United States Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE ? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER ? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Are you ready to make your mark? About The Role: We are seeking someone who loves to be the first point of contact for our customers regarding any issues a customer may have with their account. We take pride in our customer satisfaction and building customer loyalty; this position requires a candidate with the soft skills to be able to effectively and professionally communicate with customers and partners of all levels. Bring your stellar and high-quality service experience to a role where you will work with exemplary professionalism in a fast, friendly and positive manner. As the newest member of our Billing Team, you will be working alongside a small, talented and passionate group. You will be responsible for providing customer service and billing support to our UCaaS SMB customer-base via inbound phone calls, emails, and outbound follow-up. What you will be doing: Answering customer phone calls and email cases in a timely manner, in-line with company and department goals Documenting each customer interaction in our ticketing database (Oracle) Explaining billing processes and procedures Working directly with the customer service team and collaborating with the Technical Support staff, Sales, and members of other departments to ensure a positive customer experience Verifying authorization to release information about accounts Placing credits, refunds, and charges on accounts What you will bring to the role: Associates Degree in related field, Bachelor’s Degree Preferred Minimum 2 years’ experience in Customer Service, Billing or Call Center environment Billing support experience is highly preferred, including in-depth research, credit, refund, and payment-processing Excellent data entry, proofreading, organizational, phone and communications skills Ability to meet and/or exceed call center metrics (AHT, ASA, CSAT, FCR, etc.) Must work well in team atmosphere and have excellent oral and written communication skills Must have strong attention to detail, and the ability to deliver in a fast-paced environment Telecom, VoIP, Networking, or Communications experience preferred Must have exceptional organizational, critical thinking, and analytical skills Strong computer skills required, with demonstrated competency in Windows, Internet, PC support, and MS Office, proficient in Excel, and the ability to type 35wpm Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Georgia Workplace: hybrid About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE ? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER ? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Location Republic of Georgia About the Role We are looking for a .NET Developer to join our Email+ team. In this role, you will design, develop, test, and maintain scalable software solutions that power our email hosting, Microsoft 365 integration, and cloud services. You will work closely with product managers, architects, QA engineers, and fellow developers to build reliable, secure, and high-performance applications used by more than one million hosted mailboxes. This is an excellent opportunity to work on large-scale cloud services, modernize existing systems, and contribute to products that combine Microsoft Exchange, Microsoft 365, email security, backup, and archiving technologies. About the Team & Product The Email+ team develops and supports a portfolio of products that integrate Microsoft Exchange email hosting with email filtering, archiving, encryption, backup, and a unified customer management portal (HostPilot). We also actively expand and modernize our Microsoft 365 ecosystem. Our current initiatives include: Modernizing Microsoft 365 license management Extending functionality of cloud-native M365 microservices Integrating Email Protection with Microsoft 365 and Office 365 Developing and supporting streaming services for Microsoft Exchange Backup, Archiving, and related solutions Improving the scalability, reliability, and security of our email platform Today, our platform hosts and protects over 1 million mailboxes , providing enterprise-grade reliability, security, and performance. We follow Agile/Scrum practices with two-week sprints, daily stand-ups, sprint planning, reviews, and retrospectives. Key Responsibilities Design, develop, test, and maintain applications using the .NET platform. Build scalable backend services and APIs for cloud-based email and Microsoft 365 solutions. Participate in the modernization of existing applications and migration toward modern architectures. Collaborate with Product Management, QA, DevOps, and other engineering teams to deliver high-quality software. Write clean, maintainable, and well-tested code following engineering best practices. Troubleshoot, debug, and resolve production issues. Participate in code reviews and contribute to improving development standards and engineering practices. Optimize application performance, reliability, and scalability. Stay current with emerging technologies, development frameworks, and AI-assisted software engineering practices. Skills, Knowledge and Expertise Required Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related technical field (or equivalent practical experience). 3+ years of professional software development experience with .NET technologies. Strong proficiency in C# and .NET. Experience building RESTful APIs and backend services. Solid knowledge of ASP.NET Core, an open-source web development framework | .NET Core, MVC, and SQL Server. Experience working with HTML, CSS, and JavaScript. Understanding of object-oriented design principles and software design patterns. Experience with Agile/Scrum development methodologies. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and collaboration skills. Nice to Have Experience with Microsoft 365, Microsoft Exchange, or Office 365 APIs. Experience with microservices architecture and distributed systems. Experience with cloud platforms such as Microsoft Azure. Familiarity with Docker, Kubernetes, or other containerization technologies. Experience with messaging or streaming technologies. Knowledge of email protocols (SMTP, IMAP, POP3, Exchange Web Services, Microsoft Graph API). Experience working with monitoring and observability tools. AI Tools & Modern Development We encourage engineers to leverage modern AI-powered development tools to improve productivity and code quality. Ideal candidates should have: Practical experience using AI-assisted development tools such as GitHub Copilot, ChatGPT, Cursor, or similar solutions. Ability to use AI tools responsibly for code generation, debugging, documentation, testing, and refactoring while validating generated results. Interest in adopting new AI-powered engineering practices to improve software development efficiency. Benefits What We Offer Opportunity to work on high-scale, mission-critical cloud services used by over one million mailboxes. Modern technology stack and opportunities to work with Microsoft 365 and cloud-native services. Collaborative Agile environment with experienced engineers. Opportunities for technical growth, learning, and career development. Competitive compensation and benefits.

Location: United Kingdom Workplace: remote About the Role Intermedia is looking for a talented Fullstack Developer to join our DevEngineering team. In this role you will deliver features end-to-end—building backend services that compute and expose live operational metrics, and frontend experiences that visualize those metrics in real time for contact center supervisors and leaders. This is a great match if you are a motivated self-starter who’s able to dig into complex code across the stack, collaborate closely with team members, and ship solutions that directly impact our business and its customers. While primarily remote , this role requires occasional visits to the Bristol office or London. What You Will Be Doing: Develop high-quality code that is scalable, readable, and adheres to company standards. Build and evolve frontend dashboards and backend APIs/services that support live updates and near-real-time data. Analyze and improve the efficiency, scalability, and stability of existing systems. Collaborate with stakeholders to define system requirements, integrate business logic, and refine technical solutions. Troubleshoot, debug, and upgrade existing software. Document development processes, code changes and other technical information. What You Will Bring to the Role: Bachelor’s Degree in Computer Science, or equivalent field and 4+ years of experience. Frontend experience with JavaScript/TypeScript technologies such as NodeJS, Angular/AngularJS, React , etc. Backend experience with .NET technologies , including C# and ASP.NET / ASP.NET Core . Excellent communication, presentation and written skills. A working understanding of Agile and some of its frameworks such as Scrum/SaFE/LeSS. Passion for coaching those with less experience in areas of need and view that as a great opportunity Bonus Skills Experience working on AI-powered products, assistants, virtual agents, or builder-style applications. Familiarity with design systems, component libraries, and highly reusable frontend platforms. Experience with cloud environments such as Azure or AWS in globally distributed products. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Location: United States Workplace: remote We welcome all interested candidates to apply.  Note - internal candidates will receive priority consideration for this opportunity. About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE ? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER ? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the Role: As a Partner Sales (Inside Sales), you will support the Partner Sales Executive (PSE) Team in reselling Intermedia’s entire suite of cloud services through our full-service partner programs, leveraging the Intermedia brand, or their own brand. As a part of Inside Partner Sales Team, you will assure accurate, efficient communications with our partners, their customers and within our own channel team. You will pro-actively partner with PSE Team and pursue revenue objectives generated from selling services through channel partners to their user base of small/medium size businesses. This role is also responsible for project management from quote to order and provide white glove service to contribute to continued growth in our partner channel. What you'll do ·       Partner with PSE West Region Team in sales opportunities and represent Intermedia during all phases from pre-sales activity to post sales account management ·       Inside Partner Sales Rep will conduct sales presentations demonstrating Intermedia’s voice and data solutions. ·       Answer calls and email requests from internal sales groups and external channel partners. ·       Assist West Region Partner Sales Executive Team in prospecting for new business and sales opportunities through the Partner Channel. ·       Inside Partner Sales Executive will participate in sales and technology training. ·       Responsible for providing quotes, fulfilling orders, reviewing orders online and confirm with channel partner prior to order entry and follow up within Partner Base. ·       Provide partners and customers with the highest standard of customer service through the sales cycle. ·       Partner with internal departments within Intermedia to ensure successful pre and post-sale experience for both the Partner and the customer, including, but not limited to Partner Concierge Desk, Carrier Relations, Tech Support, Customer Service and Onboarding. What you'll bring to the role ·       3+ plus years of experience in Channel Sales, Customer Success, Sales Support Specialist, or outside sales and/or account management ·       You will have a demonstrated track record of success in one or more of the following areas: sales, partner-led sales and executive relationship building. ·       Have a strong grasp of solution and value-based selling, preferably from experience they garnered working in the enterprise business applications space. ·       Superior oral/written communication and listening skills are also a must, given the diverse role types this individual must engage with on a daily basis. ·       Strong teamwork skills are also required to successfully work in what is a highly matrixed environment. ·       Bachelors degree highly preferred ·       Ability to travel up to 25% Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United States Workplace: remote About Intermedia Location: REMOTE in the following states - North Carolina, South Carolina, Georgia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the Role: Are you looking for a place where you can utilize your superior B2B sales savvy and skills? And a place where you can allow your experience to shine? If so, our sales team works with Intermedia Channel Partners to resell Intermedia’s entire suite of cloud services through our full-service partner programs, leveraging the Intermedia brand, or their own brand! We are looking for top sales producers, who are ready to work for the best in the business. As a Partner Sales Executive, you will resell Intermedia’s entire suite of cloud services through our full-service partner programs, leveraging the Intermedia brand, or their own brand. You will pro-actively pursue revenue objectives generated from selling services through channel partners to their user base of small/medium size businesses. Responsible for building out a territory plan as well as working with specific partners in the areas of business development, business planning, marketing execution, and overall sales enablement activities. You are expected to drive and represent Intermedia during all phases from pre-sales activity to post-sales account management. What you'll do Prospect for new business and sales opportunities through the Partner Channel. Partner Sales Executive will conduct sales presentations demonstrating Intermedia’s voice and data solutions. Partner Sales Executive will participate in sales and technology training. Provide partners and customers with the highest standard of customer service through the sales cycle. Partner with internal departments within Intermedia to ensure successful pre and post-sale experience for both the Partner and the customer, including, but not limited to Partner Concierge Desk, Carrier Relations, Tech Support, Customer Service and Onboarding. What you'll bring 8+ plus years of experience in Channel Sales, outside sales and/or account management Cloud Telephony, Unified Communication, Contact Center Sales experience required You will have a demonstrated track record of success in one or more of the following areas: sales, partner-led sales and executive relationship building. Have a strong grasp of solution and value-based selling, preferably from experience they garnered working in the enterprise business applications space. Superior oral/written communication and listening skills are also a must, given the diverse role types this individual must engage with on a daily basis. Strong teamwork skills are also required to successfully work in what is a highly matrixed environment. Willing to travel <50% Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United Kingdom Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! While primarily remote , this role requires occasional visits to the Bristol office or London. Are you ready to make your mark? About the Role In this role, you will design and build the backend services and capabilities that enable users to create, configure, test and deploy. You will work closely with frontend engineers, AI/ML engineers, product managers, UX designers, and platform teams to bring Agent Studio capabilities from concept through production. You will develop the services behind agent configuration, orchestration, integrations, testing, deployment, and lifecycle management while ensuring the platform meets enterprise expectations for performance, reliability, security, and scalability. This is a great opportunity for an experienced backend engineer who enjoys solving complex technical problems, building extensible products, and creating intuitive ways for users. What You Will Be Doing • Design, develop, test, and maintain scalable backend services and APIs • Build capabilities that enable users to create, configure, test and deploy. • Build APIs and service interfaces that enable intuitive user experiences and reliable interaction between frontend and backend services. • Develop mechanisms for managing configurations, versions, state, context, tools, permissions, and other runtime components. • Build services that enable to securely interact with Intermedia products, enterprise applications, APIs, data sources, and external services. • Collaborate closely with frontend engineers and UX teams to translate complex capabilities into intuitive product experiences. • Work with product managers to translate customer needs and requirements into scalable technical solutions. • Contribute to technical design decisions for agent orchestration, configuration management, workflow execution, integrations, and supporting backend services. • Build capabilities that allow users to test, evaluate, troubleshoot, and refine before and after deployment. • Develop reliable mechanisms for handling execution, errors, retries, timeouts, and other runtime conditions. • Design appropriate controls for authentication, authorization, permissions, and secure access to tools, models, services, and data. • Design for scalability, reliability, performance, observability, and fault tolerance across services. • Write high-quality, readable, testable code that follows established engineering standards and best practices. • Participate in code and design reviews and contribute to strong engineering and quality practices across the team. • Troubleshoot and resolve complex issues across backend services, workflows and integrations. • Build monitoring, logging, testing, and observability into production services to support reliable agent execution and product operations. • Collaborate with DevOps, and infrastructure teams to support reliable deployment and operation. • Stay current with emerging technologies and engineering approaches related backend engineering, and distributed systems. • Participate in continuous improvement initiatives that enhance product quality, reliability, developer productivity, and engineering efficiency. What You Will Bring to the Role Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience. • 4–7 years of professional software engineering experience, with demonstrated experience developing backend applications and services. • Strong proficiency in one or more backend programming languages and associated frameworks. • Experience designing and developing RESTful APIs, microservices, or other serviceoriented applications. • Solid understanding of software design principles, data structures, algorithms, and distributed systems concepts. • Experience working with relational and/or NoSQL databases. • Experience building and supporting scalable, reliable production applications. • Experience integrating applications with internal and external APIs, services, and data sources. • Experience designing backend services that support complex, interactive product experiences. • Working knowledge of cloud platforms such as AWS or Azure and cloud-native application architectures. • Familiarity with automated testing, CI/CD, source control, and modern software development practices. • Understanding of monitoring, logging, observability, and production support practices. • Strong problem-solving skills and the ability to independently investigate and resolve complex technical issues. • Ability to work effectively in an environment where technologies, product requirements, and technical approaches are evolving rapidly. • Strong communication and collaboration skills with the ability to work effectively across backend, frontend, AI/ML, Product, UX, and platform teams. • Working understanding of Agile development methodologies and frameworks. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United Kingdom Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! While primarily remote , this role requires occasional visits to the Bristol office or London. Are you ready to make your mark? About the Role Intermedia is looking for a Senior Software Engineer Backend to join our organization. In this role, you will design and build the backend services, APIs, and data capabilities that power intuitive analytics, visualizations across Intermedia's products. You will help transform complex product and customer data into reliable, performant, and easily consumable information that enables users to understand trends, identify opportunities, and make better decisions. You will work closely with frontend engineers, AI/ML engineers, data engineers, product managers, and UX teams to bring sophisticated insights into compelling customer experiences. This is a great opportunity for an experienced backend engineer who enjoys solving complex data and distributed systems challenges and wants to help redefine how customers interact. What You Will Be Doing • Design, develop, test, and maintain scalable backend services and APIs that power analytics, dashboards and visualizations. • Build services that process, aggregate, enrich, and serve structured and unstructured data for interactive analytics experiences. • Develop APIs and data services optimized for efficient consumption by dashboards, visualizations, reporting interfaces, and other customer-facing experiences. • Build backend capabilities that enable users to explore, filter, compare, drill into, and understand complex datasets and insights. • Partner closely with frontend engineers and UX teams to define service interfaces and data structures that enable intuitive, responsive visualization experiences. • Work with data engineers to establish reliable data flows between source systems, analytical platforms, visualization services, and downstream applications. • Collaborate with product managers and engineering teams to translate customer and business needs into scalable technical solutions. • Contribute to technical design decisions for backend services, analytics APIs, data models, processing workflows, caching strategies, and integrations. • Design systems that deliver timely and accurate analytics while maintaining appropriate data quality and consistency. • Optimize data access, aggregation, and service performance to support responsive and interactive customer experiences. • Design backend capabilities that can support both predefined analytics experiences and more dynamic exploration of data. • Analyze and improve the performance, scalability, reliability, and maintainability of analytics services. • Write high-quality, readable, testable code that follows established engineering standards and best practices. • Participate in code and design reviews and contribute to strong engineering and quality practices across the team. • Troubleshoot and resolve complex issues across backend services, analytics workflows, data processing, and frontend integrations. • Build appropriate monitoring, logging, testing, and observability into production services. • Collaborate with DevOps and platform teams to support reliable deployment and operation of Analytics Visualizations services. • Stay current with emerging technologies and engineering approaches related to analytics, data visualization, data processing, and backend development. • Participate in continuous improvement initiatives that enhance product performance, reliability, customer experience, and engineering efficiency. What You Will Bring to the Role • Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience. • 5+ years of professional software engineering experience , with demonstrated experience developing backend applications and services. • Strong proficiency in one or more backend programming languages and associated frameworks. • Experience designing and developing RESTful APIs, microservices, or other service- oriented applications. • Solid understanding of software design principles, data structures, algorithms, and distributed systems concepts. • Experience working with relational and/or NoSQL databases. • Experience designing applications that process, transform, aggregate, or serve significant volumes of data. • Experience developing backend services or APIs that support data-rich, interactive applications. • Experience building and supporting scalable, reliable production applications. • Understanding of data modeling, aggregation, filtering, querying, and other patterns commonly used in analytics applications.• Working knowledge of cloud platforms such as AWS or Azure and cloud-based application architectures. • Familiarity with automated testing, CI/CD, source control, and modern software development practices. • Strong understanding of application performance and the ability to optimize services and data access for responsive user experiences. • Strong problem-solving skills and the ability to independently investigate and resolve complex technical issues. • Strong communication and collaboration skills with the ability to work effectively across backend, frontend, data, UX, and product teams. • Working understanding of Agile development methodologies and frameworks. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: United Kingdom Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! While primarily remote , this role requires occasional visits to the Bristol office or London. Are you ready to make your mark? About the Role In this role, you will solve challenging frontend engineering problems involving real-time conversations, dynamic interactions and embedded experiences. As a senior technical contributor, you will influence frontend architecture and technical direction, lead complex initiatives from design through production, and help establish engineering standards and patterns that can scale across Intermedia's digital channels. What You Will Be Doing • Design, develop, test, and maintain high-quality web applications and frontend capabilities that power interactions. • Develop reusable web components and frontend capabilities that allow digital experiences to be embedded across Intermedia products and customer-facing websites. • Build responsive experiences for real-time including streaming responses, typing and processing states, long-running operations, errors, and interruptions. • Develop user experiences that clearly communicate actions, status, results, limitations, and requests for additional information. • Build interaction patterns that support rich conversational experiences beyond text, including structured content, forms, actions, links, files, and other interactive elements. • Develop experiences that support effective transitions and handoffs. • Partner with ML and backend engineers to define APIs, events, data contracts, and interaction patterns required to support digital experiences. • Collaborate closely with Product and UX to translate customer needs and design into intuitive product experiences. • Help define frontend architecture and reusable patterns digital experiences across web channels. • Design solutions that support configuration and customization of digital experiences while maintaining consistent engineering and UX standards. • Optimize applications for performance, responsiveness, scalability, and reliability across browsers, devices, network conditions, and customer environments. • Ensure digital experiences meet appropriate accessibility and inclusive design standards. • Design frontend applications with appropriate consideration for authentication, authorization, privacy, security, and protection of sensitive information. • Build appropriate analytics, telemetry, monitoring, logging, and observability into digital experiences. • Use product and operational data to identify performance issues and opportunities to improve the user experience. • Lead technical design discussions and provide guidance on complex frontend engineering decisions. • Conduct code and design reviews and help establish strong standards for frontend architecture, code quality, testing, performance, and maintainability. • Troubleshoot complex production issues spanning frontend applications, APIs, real-time interactions, and enabled experiences. • Mentor and coach engineers and contribute to raising frontend engineering capabilities across the team. • Lead complex frontend initiatives from concept and technical design through implementation, deployment, and continuous improvement. • Stay current with emerging technologies and engineering approaches related to frontend development and conversational interfaces. What You Will Bring to the Role • Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience. • 8+ years of professional software engineering experience, with significant experience developing sophisticated frontend applications. • Deep proficiency in JavaScript and/or TypeScript and modern frontend frameworks such as React or Angular. • Strong knowledge of HTML, CSS, responsive design, browser technologies, and modern web application architecture. • Demonstrated experience designing and building complex, interactive web applications used in production environments. • Strong understanding of frontend architecture, component design, state management, application performance, and maintainability. • Experience designing reusable frontend components, libraries, or application frameworks. • Experience integrating frontend applications with RESTful APIs, asynchronous services, and distributed backend systems. • Experience building real-time, asynchronous, or event-driven user experiences. • Strong understanding of automated frontend testing and modern software engineering practices. • Experience designing applications for performance, scalability, reliability, and production support. • Strong understanding of web accessibility, responsive design, browser compatibility, and frontend security. • Experience with CI/CD, source control, code reviews, observability, and modern software delivery practices. • Demonstrated ability to independently lead complex technical initiatives from design through production. • Strong problem-solving skills and the ability to navigate ambiguous and evolving technical requirements. • Experience providing technical guidance, code review, or mentorship to other engineers. • Strong communication and collaboration skills with the ability to influence technical decisions and work effectively across Product, UX, frontend, backend, ML, and platform teams. • Working understanding of Agile development methodologies and frameworks. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Portugal Workplace: remote *ALL CANDIDATES MUST BE LOCATED IN PORTUGAL* About Intermedia Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! While primarily remote, this role requires occasional visits to the office in Coimbra or in Aveiro. We plan to open an office in Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork. Are you ready to make your mark? About the Role We are looking for a Site Reliability Engineer (SRE) to improve the reliability of our AI and analytics platforms and the services that depend on them. As Intermedia expands its global product deployments, this role will strengthen SRE practices across production infrastructure, data pipelines, machine-learning services, customer-facing analytics, and AI-powered Voice and Unified Communications capabilities. You will partner with AI, data, product, and platform teams to build scalable, observable systems that deliver dependable insights and resilient customer experiences. What you will be doing: Run and improve production environments that support AI and AI workloads, data pipelines, analytics applications, and customer-facing services. Build software and automation to manage cloud infrastructure, data platforms, model-serving infrastructure, and application services. Define and measure service level indicators, service level objectives, and error budgets for AI and analytics services, including availability, data freshness, pipeline completion, and inference latency. Build end-to-end observability that correlates metrics, logs, and traces with data-quality signals, AI-service performance, and customer impact. Monitor and optimize the reliability, performance, capacity, and cost of batch and streaming workloads, analytics queries, and inference services. Partner with data engineering and machine-learning teams to make ingestion, transformation, feature, training, deployment, and reporting workflows production-ready. Automate CI/CD and production-readiness checks for data pipelines, model and prompt releases, schema changes, analytics applications, and dashboards. Detect and resolve data-quality incidents involving missing, stale, delayed, or anomalous data, schema drift, and broken lineage or dependencies. Design and test graceful degradation, dependency isolation, retry and fallback patterns, and recovery procedures for impaired AI, data, or downstream services. Improve the reliability of AI-powered Voice and Unified Communications capabilities such as speech recognition, transcription, summarization, intelligent routing, conversational assistance, and text-to-speech. Establish operational monitoring for model and AI-service behavior, including latency, throughput, error rates, drift indicators, and changes in output quality. Plan capacity and run performance, load, and resilience tests across compute-intensive AI workloads, distributed data processing, and analytics services. Lead incident response and post-incident improvement for AI and analytics services, using measurable actions to reduce recurrence and recovery time. Support secure and reliable access to cloud storage, processing, and query services used by analytics products and internal decision-making. Reduce operational toil and improve engineering productivity through platform tooling, runbooks, self-service automation, and clear operational standards. What you will bring to the role: Bachelor's degree in computer science, data engineering, software engineering, or another technical or scientific discipline, or equivalent practical experience. 4-7 years of experience in production operations, systems engineering, SRE or DevOps, software deployment, and maintenance of distributed production systems. Experience with cloud infrastructure, containers, Kubernetes, distributed systems, and scalable compute and storage services. Experience operating data processing, orchestration, storage, or analytics technologies, such as Kafka, Spark, Airflow, dbt, data warehouses, or comparable cloud services. Ability to use metrics, logs, traces, data-quality checks, freshness indicators, lineage, and service-level indicators to diagnose complex production issues. Experience with CI/CD, DataOps or MLOps practices, automated testing, controlled rollout, and rollback of data and AI service changes. Strong troubleshooting skills across Linux, applications, networks, APIs, data pipelines, and distributed service dependencies, with attention to security and access controls. Strong analytical problem-solving and cross-functional communication skills, with a proactive approach to reliability, performance, and continuous improvement. Diversity Inclusion and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Portugal Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! While primarily remote , this role requires occasional visits to the office in Coimbra or in Aveiro. We plan to open an office in Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork. Are you ready to make your mark? About the Role Intermedia is looking for a Senior Software Engineer Backend to join our organization. In this role, you will design and build the backend services, APIs, and data capabilities that power intuitive analytics, visualizations across Intermedia's products. You will help transform complex product and customer data into reliable, performant, and easily consumable information that enables users to understand trends, identify opportunities, and make better decisions. You will work closely with frontend engineers, AI/ML engineers, data engineers, product managers, and UX teams to bring sophisticated insights into compelling customer experiences. This is a great opportunity for an experienced backend engineer who enjoys solving complex data and distributed systems challenges and wants to help redefine how customers interact. What You Will Be Doing • Design, develop, test, and maintain scalable backend services and APIs that power analytics, dashboards and visualizations. • Build services that process, aggregate, enrich, and serve structured and unstructured data for interactive analytics experiences. • Develop APIs and data services optimized for efficient consumption by dashboards, visualizations, reporting interfaces, and other customer-facing experiences. • Build backend capabilities that enable users to explore, filter, compare, drill into, and understand complex datasets and insights. • Partner closely with frontend engineers and UX teams to define service interfaces and data structures that enable intuitive, responsive visualization experiences. • Work with data engineers to establish reliable data flows between source systems, analytical platforms, visualization services, and downstream applications. • Collaborate with product managers and engineering teams to translate customer and business needs into scalable technical solutions. • Contribute to technical design decisions for backend services, analytics APIs, data models, processing workflows, caching strategies, and integrations. • Design systems that deliver timely and accurate analytics while maintaining appropriate data quality and consistency. • Optimize data access, aggregation, and service performance to support responsive and interactive customer experiences. • Design backend capabilities that can support both predefined analytics experiences and more dynamic exploration of data. • Analyze and improve the performance, scalability, reliability, and maintainability of analytics services. • Write high-quality, readable, testable code that follows established engineering standards and best practices. • Participate in code and design reviews and contribute to strong engineering and quality practices across the team. • Troubleshoot and resolve complex issues across backend services, analytics workflows, data processing, and frontend integrations. • Build appropriate monitoring, logging, testing, and observability into production services. • Collaborate with DevOps and platform teams to support reliable deployment and operation of Analytics Visualizations services. • Stay current with emerging technologies and engineering approaches related to analytics, data visualization, data processing, and backend development. • Participate in continuous improvement initiatives that enhance product performance, reliability, customer experience, and engineering efficiency. What You Will Bring to the Role • Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience. • 5+ years of professional software engineering experience , with demonstrated experience developing backend applications and services. • Strong proficiency in one or more backend programming languages and associated frameworks. • Experience designing and developing RESTful APIs, microservices, or other service- oriented applications. • Solid understanding of software design principles, data structures, algorithms, and distributed systems concepts. • Experience working with relational and/or NoSQL databases. • Experience designing applications that process, transform, aggregate, or serve significant volumes of data. • Experience developing backend services or APIs that support data-rich, interactive applications. • Experience building and supporting scalable, reliable production applications. • Understanding of data modeling, aggregation, filtering, querying, and other patterns commonly used in analytics applications.• Working knowledge of cloud platforms such as AWS or Azure and cloud-based application architectures. • Familiarity with automated testing, CI/CD, source control, and modern software development practices. • Strong understanding of application performance and the ability to optimize services and data access for responsive user experiences. • Strong problem-solving skills and the ability to independently investigate and resolve complex technical issues. • Strong communication and collaboration skills with the ability to work effectively across backend, frontend, data, UX, and product teams. • Working understanding of Agile development methodologies and frameworks. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Portugal Workplace: remote About Intermedia Are you looking for a company where YOUR VOICE is heard? Where can you MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! While primarily remote , this role requires occasional visits to the office in Coimbra or in Aveiro. We plan to open an office in Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork. Are you ready to make your mark? About the Role In this role, you will solve challenging frontend engineering problems involving real-time conversations, dynamic interactions and embedded experiences. As a senior technical contributor, you will influence frontend architecture and technical direction, lead complex initiatives from design through production, and help establish engineering standards and patterns that can scale across Intermedia's digital channels. What You Will Be Doing • Design, develop, test, and maintain high-quality web applications and frontend capabilities that power interactions. • Develop reusable web components and frontend capabilities that allow digital experiences to be embedded across Intermedia products and customer-facing websites. • Build responsive experiences for real-time including streaming responses, typing and processing states, long-running operations, errors, and interruptions. • Develop user experiences that clearly communicate actions, status, results, limitations, and requests for additional information. • Build interaction patterns that support rich conversational experiences beyond text, including structured content, forms, actions, links, files, and other interactive elements. • Develop experiences that support effective transitions and handoffs. • Partner with ML and backend engineers to define APIs, events, data contracts, and interaction patterns required to support digital experiences. • Collaborate closely with Product and UX to translate customer needs and design into intuitive product experiences. • Help define frontend architecture and reusable patterns digital experiences across web channels. • Design solutions that support configuration and customization of digital experiences while maintaining consistent engineering and UX standards. • Optimize applications for performance, responsiveness, scalability, and reliability across browsers, devices, network conditions, and customer environments. • Ensure digital experiences meet appropriate accessibility and inclusive design standards. • Design frontend applications with appropriate consideration for authentication, authorization, privacy, security, and protection of sensitive information. • Build appropriate analytics, telemetry, monitoring, logging, and observability into digital experiences. • Use product and operational data to identify performance issues and opportunities to improve the user experience. • Lead technical design discussions and provide guidance on complex frontend engineering decisions. • Conduct code and design reviews and help establish strong standards for frontend architecture, code quality, testing, performance, and maintainability. • Troubleshoot complex production issues spanning frontend applications, APIs, real-time interactions, and enabled experiences. • Mentor and coach engineers and contribute to raising frontend engineering capabilities across the team. • Lead complex frontend initiatives from concept and technical design through implementation, deployment, and continuous improvement. • Stay current with emerging technologies and engineering approaches related to frontend development and conversational interfaces. What You Will Bring to the Role • Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience. • 8+ years of professional software engineering experience, with significant experience developing sophisticated frontend applications. • Deep proficiency in JavaScript and/or TypeScript and modern frontend frameworks such as React or Angular. • Strong knowledge of HTML, CSS, responsive design, browser technologies, and modern web application architecture. • Demonstrated experience designing and building complex, interactive web applications used in production environments. • Strong understanding of frontend architecture, component design, state management, application performance, and maintainability. • Experience designing reusable frontend components, libraries, or application frameworks. • Experience integrating frontend applications with RESTful APIs, asynchronous services, and distributed backend systems. • Experience building real-time, asynchronous, or event-driven user experiences. • Strong understanding of automated frontend testing and modern software engineering practices. • Experience designing applications for performance, scalability, reliability, and production support. • Strong understanding of web accessibility, responsive design, browser compatibility, and frontend security. • Experience with CI/CD, source control, code reviews, observability, and modern software delivery practices. • Demonstrated ability to independently lead complex technical initiatives from design through production. • Strong problem-solving skills and the ability to navigate ambiguous and evolving technical requirements. • Experience providing technical guidance, code review, or mentorship to other engineers. • Strong communication and collaboration skills with the ability to influence technical decisions and work effectively across Product, UX, frontend, backend, ML, and platform teams. • Working understanding of Agile development methodologies and frameworks. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.