Location: London
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey is building a legal transformation practice for the AI era. Our Transformation Office brings together highly experienced consultants and practitioners to help law firms and legal departments turn AI from a tool their teams use into value their business can see.
Harvey’s experts help leaders decide what to change, and how to change it, as they adopt and embed new ways of working: how legal work is organized and governed, how it’s priced by firms and valued by in-house teams and how their people build new capability. The Transformation Office then works alongside their teams to make it happen. Our advice draws on what we see across Harvey's customers in more than 50 countries and on where the technology is heading. Our client work shapes Harvey's product, and the product shapes our advice. Both improve together.
Law firms and legal departments are making decisions now that will shape how they compete for the next decade: which work to prioritize, how to price and value it, how to staff it and how to organize around AI. As Transformation Advisory Lead for Strategy & Economics, you help their leaders make those decisions well. You have made them yourself, inside a firm or a legal department, and advised others through them, so managing partners, general counsel and CFOs treat you as a peer.
You will be one of the first senior specialists in Harvey's Transformation Office. You will help build our strategy and economics offering, bring that expertise to client engagements run by our Engagement Managers and join our Practice Directors when a customer has a specific need in strategy and economics. What you learn will shape how Harvey advises the market and what we build next.
WHAT YOU'LL DO
- Advise on strategy. Help leaders decide where AI changes their competitive position: which practices/domains, clients and types of work to prioritize, and where to invest.
- Advise on pricing and value. Help firms and legal departments measure the impact of AI on the cost, speed and value of their work. For firms, that means working through how fee structures and value models need to change; for legal departments, it means showing the value their work creates for the business.
- Advise on operating models. Help customers redesign how legal work is organized, supported and staffed, including team structures and the roles AI creates or changes.
- Help leaders make the case for change. Work with managing partners, general counsel and finance leaders to build the case they take to their partnership, board, internal stakeholders or executive team.
- Build the offering. Create the diagnostics, frameworks and leadership readouts the Transformation Office uses to deliver strategy and economics engagements, and turn each engagement into material the wider team can use.
- Bring your expertise to early conversations. Join Practice Directors and account teams when a customer has a specific need in strategy and economics.
WHAT YOU HAVE
- 10+ years of experience, including significant time shaping strategy, pricing or operating decisions: for example in a law firm's strategy, pricing or practice management team, in legal operations, external counsel or law firm management, or as chief of staff to a general counsel. Experience in a legal-sector consulting practice is a strong plus.
- Deep fluency in legal economics. For law firms: leverage, practice-group and matter profitability, pricing and fee structures. For legal departments: cost-center dynamics, outside-counsel spend and how the value of legal work is measured.
- A track record of advising senior legal leaders through high-stakes decisions, with the presence to hold a room that includes finance.
- A clear point of view on how AI will change the business of law, grounded in how the economics actually move.
- Evidence that you have built frameworks or methods that others adopted and kept using.
- The judgment to discuss efficiency in a way that builds support for change rather than fear about displacement.
- Energy for building something new while the playbook is still being written.
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-LL1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Montevideo, Uruguay; Remote.AR, Remote.LATAM-country; Remote.CO, Colombia; Rosario, Remote.LATAM-country
We are looking for a Machine Learning Engineer with a strong software engineering background to help design and build the corporate analytics platform. In this role, you will contribute both technically and consultatively by identifying limitations, gathering needs and shaping scalable and reliable data and AI solutions.
You will contribute to an Analytics Platform that helps turn data and AI assets into business value at scale. The platform is built for large scale digital analytics workloads and includes capabilities comparable to enterprise analytics solutions, with a strong software engineering approach applied to data engineering.
Design, build, maintain and operate the corporate digital-analytics data platform.
Architect scalable, resilient, high-performance solutions for high-volume, high-transaction data.
Develop and maintain ingestion, transformation and load pipelines (batch and streaming).
Apply solid data modeling and SQL transformations; manage partitioning for performance and cost.
Implement data governance, cataloging, lineage and access controls (security and compliance).
Define and follow CI/CD standards for data and AI; apply software-engineering best practices.
Operate consultative identify platform limitations, gather requirements and propose solutions.
Proven experience in data platform roles, with a strong software-engineering foundation.
Solid software design and architecture skills (not only pipeline authoring).
Experience with high-volume / high-transaction data platforms.
SQL plus a programming language (Python, Java or Scala); Pandas for data processing.
Pipeline orchestration (DAGs, Dataform) and data modeling.
GCP data stack: BigQuery (partitioning), lakehouse/warehouse, storage, streaming.
Google Analytics / GA4 and clickstream data (GA4 → BigQuery export).
Data governance, cataloging and cost/performance optimization.
Cloud architecture, CI/CD, infrastructure-as-code and containers.
MLOps on Vertex AI: model deployment, serving, monitoring and versioning; feature stores and model registries.
Ability to operate consultative with technical and business stakeholders; Agile experience.
Fluency in Spanish (team language).
Experience with LangChain
Experience with Agents
Experience with Vector DBs
Location: Poland; Germany; United Kingdom; Lithuania; Belarus; Ukraine
Polish-Speaking Sales Development Representative | Remote | New Market Opportunity
About RealAdvisor
RealAdvisor is one of Europe’s leading digital platforms in the real estate ecosystem. Founded in Switzerland, we currently support more than
5,000 real estate agencies
and reach over
10 million users every year
across Europe.
We are growing rapidly with a clear mission: helping real estate professionals grow through data, transparency, and intelligent technology.
We’ve Just Opened the Polish Market
Poland is a brand-new market for RealAdvisor.
This means you have the opportunity to join us at an exciting early stage and play an important role in building our presence in Poland from the ground up.
You won't be joining a saturated market with an established sales team already covering every opportunity.
There is a lot of room to grow, develop relationships, and build your own success.
If you are ambitious, entrepreneurial, and motivated by results, this is an opportunity to get in early and grow together with a new market.
The Collaboration
Freelance collaboration
Polish-speaking market
100% remote
Flexible schedule with a high degree of autonomy
Long-term collaboration opportunity
Performance-based compensation
If required, we can also provide assistance with setting up the appropriate freelance structure.
What You'll Do
As a Sales Development Representative, your main objective will be to identify and qualify potential real estate agency clients and generate high-quality sales opportunities for our Sales team.
Your responsibilities will include:
Prospecting and qualifying potential real estate agencies
Making outbound calls to potential customers
Identifying the needs and challenges of real estate agencies
Presenting the opportunity and generating interest
Booking sales demos for our Sales team
Following up with prospects to maximize attendance at scheduled meetings
Managing and updating your pipeline in the CRM
Working closely with our international Sales team
Consistently working toward activity and performance targets
Who We're Looking For
We're looking for someone who is resilient, highly communicative, proactive, and strongly motivated by results.
The ideal candidate is comfortable working independently and enjoys a dynamic, high-volume sales environment.
A successful person in this role will typically be able to:
Handle approximately
100 outbound activities per day
Book a high volume of qualified sales appointments
Maintain a strong attendance rate for booked meetings
Keep an active and well-qualified pipeline
Communicate confidently and professionally with potential clients
Work independently toward clear KPIs and objectives
Previous experience in
Sales, SDR, telemarketing, business development, or real estate
is a plus, but attitude, communication skills, and drive are equally important.
Requirements
Requirements
Native or fluent
Polish
Excellent communication and interpersonal skills
Proactive and results-oriented mindset
Strong organizational skills and ability to work independently
Comfortable making outbound calls
Familiarity with CRM and sales automation tools is a plus
Stable internet connection
Previous sales or real estate experience is a plus
Benefits
Compensation & Earning Potential
The compensation model is directly linked to your performance.
You earn approximately
100 PLN for each completed sales appointment you generate
, with additional commission opportunities based on the sales generated by the team from your opportunities.
Full-time earning potential
With a full-time level of activity,
earning around 14,000 PLN per month is realistically achievable
for strong performers.
And because the compensation is performance-based,
there is no fixed salary ceiling
. The more qualified opportunities you generate and the more value you create, the greater your earning potential.
This makes the role particularly attractive for people who prefer to have a direct relationship between their performance and their income.
What We Offer
100% remote work
Flexible working environment
Approximately
100 PLN per completed appointment
Strong full-time earning potential, with
~14,000 PLN/month achievable
Performance-based compensation
Additional sales commissions
No maximum commission ceiling
Long-term freelance collaboration
Opportunity to join the
Polish market at launch
Significant room to grow as the Polish market develops
International Sales team and support
Established sales processes and proven technology
CRM and sales automation tools
Clear KPIs and objectives
Opportunity to develop strong Sales and Business Development skills
High level of autonomy and flexibility
Why Join RealAdvisor Now?
Because you're joining at the beginning of something.
The Polish market has just opened for RealAdvisor, giving you the chance to become one of the first people responsible for developing our presence in Poland.
You will have the opportunity to build relationships with Polish real estate agencies, develop your sales skills, create a strong pipeline, and grow alongside the market.
At the same time, you benefit from the infrastructure of an established European company, including an international Sales team, technology, CRM, proven processes, and a product already used by thousands of real estate professionals.
New market. Established company. Unlimited room to grow.
If you're ambitious, persistent, and motivated by results, we'd love to hear from you.
Apply now and join RealAdvisor as we build the Polish market from the ground up.
Location: United Kingdom
Would you like to build a career in a leading multinational IT company?
We're looking for a driven, consultative
Account Executive
to own new business acquisition and account growth across the EMEA region. This is a remote role - you'll manage the full sales cycle - from prospecting to close - selling our CPaaS solutions to mid-market and enterprise clients across telecom, fintech, e-commerce, and other verticals with high-volume customer communication needs.
MMDSmart is a leading CPaaS provider delivering WhatsApp Business API, SMS, and push notification solutions to businesses across EMEA and beyond. Since 2007, we’ve been helping companies in 100+ countries communicate with their customers at scale, reliably, and creatively.
Our success is driven by innovative technology and talented people who shape our Messaging and Voice solutions. Join a fast-growing tech company where your ideas, growth, and ambition can make a real impact.
What You'll Do:
Own and manage a sales pipeline across the EMEA region, from lead generation through contract close;
Identify and engage prospective clients needing WhatsApp Business API, SMS, RCS, or push notification solutions;
Conduct product demos and consultative sales conversations tailored to client use cases;
Build and maintain relationships with key decision-makers (marketing, CX, and IT leaders);
Negotiate commercial terms and close new business, meeting or exceeding quarterly revenue targets;
Collaborate with Customer Success, Marketing, and Product teams to ensure smooth onboarding and identify upsell opportunities;
Maintain accurate pipeline and forecast data in CRM;
Stay current on regional messaging regulations (e.g., WhatsApp policy changes, telecom compliance) and the competitive landscape.
Requirements
What We're Looking For:
3+ years of B2B sales experience,
including hands-on sales experience in the Telecom or CPaaS industry (mandatory);
Proven track record of hitting or exceeding quota in a new-business sales role;
Experience selling into EMEA markets; understanding of regional business culture and buying cycles;
Strong consultative selling skills — able to translate technical capabilities (APIs, messaging channels) into business value;
Solid understanding of telecom or CPaaS products, solutions, and sales cycles;
Excellent communication skills in English;
Comfortable working independently in a remote, fast-paced, target-driven environment;
CRM proficiency (Salesforce, HubSpot, or similar).
Nice to Have:
Existing network of contacts in fintech, e-commerce, or telecom across EMEA;
Experience selling WhatsApp Business Solution, messaging APIs, or similar customer engagement solutions;
Additional languages (French, German, Spanish).
Benefits
Why do talents choose and stay at MMDSmart?
Embrace the opportunity to work in a company that cares about:
Your Wellness:
Access to mental health programs.
Your Happiness:
Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts.
Your Development:
Benefit from free educational events & courses.
Your Career:
Focus on your professional development in a supportive environment.
Work-Life Balance:
Choose your working format – remote, office-based, or hybrid and engage in team-building activities.
Think this role’s got your name on it? Go ahead and apply, we’d love to see what you’ve got!
Equal-Opportunity Employment
We are an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Location: Barcelona, Spain
Join COLIBRIX ONE – Innovating the Future of Payments
At
COLIBRIX ONE*
, we’re building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed Electronic Money Institution (FCA Reference No. 927920) and holder of a Financial Institution Licence issued by the MFSA, as well as a principal member of both VISA and Mastercard, we provide comprehensive, real-world financial solutions that include:
Global card processing
Digital wallet infrastructure
Cross-border merchant accounts
Alternative payment methods (APMs)
Corporate accounts for legal entities
We’re a fast-growing team with a passion for innovation, security, and scalability. Our culture values curiosity, collaboration, and impact - and we’re looking for talented professionals who are ready to shape the future of fintech.
At COLIBRIX ONE, your work directly powers the digital economy. If you're eager to solve meaningful challenges and build with purpose, we’d love to hear from you.
About the Role
We are looking for an
Ad Account Manager (FB & Google Ads)
to join the
Colibrix Partners
team. We aren't just a service provider-we are a growth engine for our partners. Your role is to be the primary support for clients who need high-quality ad accounts and reliable payment solutions to scale their traffic. While our focus is on building the best environment for our partners, you will also leverage the Colibrix One fintech ecosystem to provide seamless financial infrastructure and card solutions for ad spend.
Key Responsibilities
Maintain daily communication with partners to ensure their scaling needs are met and projects stay on track
Manage the full cycle of providing ad accounts for rent including setup and ongoing technical support
Execute daily monitoring of budget pacing and KPI performance to ensure accounts are running efficiently
Identify specific growth points and optimization strategies to help partners increase their ROI
Analyze traffic data and retail media placements to find ways to maximize placement efficiency
Build clear and actionable reports that translate complex data into practical insights for partners
Test new advertising tools and hypotheses to keep our partners at the forefront of industry best practices
Collaborate with internal technical teams to resolve account issues and streamline payment flows
What you need to succeed in this role
2 years of experience as an Account Manager or in Client Service within a marketing agency or affiliate network
Solid hands-on experience with Google Ads and Facebook Ads plus a deep understanding of the arbitrage landscape
Knowledge of retail media and the principles of digital advertising efficiency
High proficiency in Excel or Google Sheets and the ability to interpret complex data into clear insights
Fluent Russian and English at an Intermediate level or higher to communicate effectively with a global partner base
A proactive team player mindset with the ability to thrive in a multitasking environment and take full ownership of partner success
What We Offer
Opportunity to shape the future of fintech solutions within a growing company
Collaborative, horizontal team structure that values your expertise and ideas
Continuous learning and development opportunities to enhance your skills and career growth
Competitive salary and benefits package
* This position is offered within the COLIBRIX ONE. Employment will be under the appropriate legal entity based on the role and location.
Location: Cyprus; Georgia; Poland; Spain; Serbia; Latvia
We are looking for an Engineering Director to own the technology platform behind the GoMining ecosystem.
This is a senior leadership role for someone who combines deep engineering expertise with strong product and business thinking.
You will own the Platform end-to-end — technology strategy, architecture, engineering organization, roadmap, reliability, delivery, and its impact on the wider business.
The Platform powers multiple GoMining products and includes core application infrastructure, authentication and authorization, integrations, shared services, analytics infrastructure, user restrictions, native applications, reliability, and other foundational capabilities.
This is not a role where success is measured simply by uptime, delivery, or engineering output.
We expect the Engineering Director to understand where technology creates or limits business value, make trade-offs between long-term architecture and immediate commercial priorities, and build a platform that allows the entire company to move faster.
Responsibilities
Platform Strategy & Architecture
Own the technology strategy, architecture, and roadmap for the GoMining Platform.
Build scalable shared infrastructure used across multiple products and engineering teams.
Define which capabilities should be centralized at Platform level and which should remain within individual product teams.
Drive major architectural and technical decisions.
Identify scalability and architectural bottlenecks before they become business-critical.
Balance long-term platform investments with immediate product and commercial priorities.
Reliability & Engineering Excellence
Own platform reliability, availability, latency, scalability, and operational performance.
Define and improve SLAs, DORA metrics, engineering performance, and incident-management practices.
Improve release stability, engineering velocity, and system resilience.
Lead post-incident improvements and eliminate systemic reliability issues.
Maintain a high engineering bar without unnecessary bureaucracy.
Core Platform Capabilities
Own shared authentication, authorization, registration, and 2FA infrastructure.
Develop common account controls, user restrictions, and security mechanisms.
Own integrations and shared backend capabilities required across GoMining products.
Develop shared analytics and event infrastructure.
Support common infrastructure across web and native applications.
Partner with Product, Design, Security, and engineering teams on cross-company capabilities.
Product & Business Impact
Platform at GoMining is not an isolated infrastructure function.
You will work directly with product leaders, General Managers, and C-level stakeholders to understand where technology can unlock growth and where platform limitations are holding the business back.
Prioritize engineering initiatives based on technical risk and business impact.
Understand how platform decisions affect revenue, conversion, customer experience, and product velocity.
Identify technical changes that can unlock meaningful business results.
Balance competing priorities across multiple product teams.
Make clear trade-offs between speed, scalability, reliability, security, and business value.
Measure Platform not only through technical metrics, but through how effectively it accelerates the company.
Engineering Leadership
Lead and develop the Platform engineering organization.
Own team structure, hiring, performance, priorities, and execution.
Build a culture of strong engineering ownership and accountability.
Stay close enough to architecture and technology to challenge decisions and make informed trade-offs.
Develop strong technical leaders within the team.
Raise the technical and execution bar across the organization.
AI-First Engineering
Actively use AI tools and agents in your own work.
Introduce AI-assisted workflows across engineering, specifications, QA, analytics, and operations.
Identify opportunities to automate repetitive engineering work.
Use AI to increase engineering velocity and quality.
Build a team where AI becomes part of the engineering operating model.
Requirements
Experience as an Engineering Director, Head of Engineering, Head of Platform, VP Engineering, CTO, or in a comparable senior engineering leadership role.
Strong technical background and the ability to engage deeply in architecture and engineering decisions.
Experience building or operating complex platforms, shared services, or infrastructure used by multiple products or engineering teams.
Proven experience leading engineering teams and delivering complex cross-functional initiatives.
Strong understanding of distributed systems, high-load environments, reliability, scalability, incidents, and security.
Experience with authentication, authorization, integrations, identity, payments infrastructure, or other shared platform capabilities.
Strong product and business mindset — you understand not only how something should be built, but why it matters.
Ability to prioritize based on business impact rather than technical complexity alone.
Experience working directly with senior product, business, and executive stakeholders.
Strong data-driven approach to engineering and decision-making.
Hands-on experience with modern AI tools and agents.
Experience in fintech, payments, crypto, marketplaces, gaming, or another high-scale technology environment is a strong advantage.
Benefits
Professional growth: support for courses, conferences, and English learning (up to 100% coverage).
Work-life fit: remote or hybrid format with flexible hours across international teams.
Paid leave: up to 20 vacation days + 8 company holidays + 5 personal days per year
Recognition programs: structured performance reviews and team awards.
Team culture: retreats in international locations (for example, company apartments in Cyprus).
Location: New York, NY
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
WHAT YOU'LL DO
- Serve as a trusted partner to several customer-facing leaders across Sierra’s Sales and Agent Development organization, providing comprehensive, high-touch executive support.
- Proactively manage complex calendars, meetings, travel, and expenses across multiple leaders, balancing internal priorities with customer commitments.
- Coordinate customer meetings, executive briefings, and external engagements, ensuring each interaction is thoughtfully prepared and executed.
- Anticipate scheduling conflicts, changing needs, and competing priorities, resolving issues independently and keeping commitments moving forward.
- Coordinate domestic and international travel, with careful attention to itineraries, accommodations, agendas, logistics, and preparation.
- Partner with leaders and their teams to make meetings effective by preparing materials, developing agendas, tracking action items, and coordinating follow-ups.
- Collaborate closely with Executive Assistants and cross-functional partners across Sierra to coordinate priorities and ensure alignment across the organization.
- Build strong working relationships with teams across product, engineering, operations, and other functions.
- Support recruiting coordination, team operations, and other administrative needs as the organization grows.
- Plan and execute team events, including leadership meetings, off-sites, hackathons, and team travel.
- Establish and continuously improve administrative systems and processes that support multiple leaders and a rapidly scaling organization.
- Handle sensitive information, technical roadmaps, personnel matters, and strategic communications with confidentiality and discretion.
WHAT YOU'LL BRING
- 5+ years of Executive Assistant or similar strategic support experience.
- Demonstrated ability to support multiple customer-facing senior leaders simultaneously while adapting to different communication styles, priorities, and working preferences.
- Experience supporting technical, product, or engineering leaders in a fast-paced environment.
- Strong customer orientation and the ability to interact with customers and external stakeholders with professionalism, responsiveness, and sound judgment.
- Exceptional attention to detail and a proactive mindset, with a commitment to creating polished and seamless experiences for leaders, customers, and internal partners.
- Excellent organizational and time-management skills, with the ability to shift priorities quickly while remaining accurate and proactive.
- Proven ability to operate independently, anticipate needs, and make sound judgment calls on behalf of leadership.
- Strong relationship-building skills and the ability to partner effectively with cross-functional teams and external stakeholders.
- High integrity and discretion when handling confidential or sensitive information.
- Advanced proficiency with Google Workspace and Slack, along with the ability to learn new tools quickly.
- Willingness and ability to work on-site in San Francisco four days per week.
EVEN BETTER...
- Experience in a fast-growing, in-person start-up environment.
- Experience working with C-suite executives.
- Experience working within a dual, floating, or team-based Executive Assistant structure.
- Experience managing complex travel, executive events, and high-touch on-site logistics.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: NYC, New York
Workplace: OnSite
Kit https://kit.com/ is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform.
More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote.
We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next.
THE ROLE
Kit's content team is producing more video than ever — creator interviews, webinars, product demos, and a steady stream of organic social — and we need an editor and videographer who can keep pace without sacrificing quality. This is a part-time contract role, not full-time, but you'll sit on the content team, working directly from our raw footage and briefs rather than a detailed spec sheet.
Short-form is the priority, but you'll flex between quick social cuts and longer editorial pieces depending on what the week calls for. You should feel comfortable filming and editing for both
YOUR SUPPORT SYSTEM
You'll report to Cait Miller https://www.linkedin.com/in/caitlin-miller-38869432/, Team Lead, Content Marketing, and work closely with our social and creator education content marketers, who you will partner with for filming, briefs, and priorities week to week. Your other main collaborators are: our Growth marketing lead on paid ad social cutdowns and our in-house Brand team to understand the brand standards of Kit.
WHAT YOU'LL DO
- Film
- Join us in studio or on set as needed for original Kit content
- Feel comfortable both with on-the-ground filming as well as set and event filming
- Experience working with creators a plus
- Short-form
- Cut organic social content — Reels, talking-head videos, product clips, UGC, and more
- Turn longer creator interviews and webinars into paid ad creative
- Long-form
- Edit case study and creator interview videos
- Produce quick YouTube product and feature tutorials
- Edit evergreen webinar recordings into polished, on-demand videos
- Slice webinars, interviews, and existing footage into 2–5 minute mini-course lessons for YouTube or other platforms
WHAT WILL S.E.T. YOU UP FOR SUCCESS
Skills
- Strong command of a professional filming and editing tools (Adobe Premiere Pro preferred; familiarity with CapCut, Opus Clip, or Descript as needed)
- Fast, clean editing on talking-head and interview footage — pacing, captions, and audio cleanup that doesn't need a re-do
- An eye for turning long-form footage (interviews, webinars) into engaging short-form social cuts
- Comfort applying brand guidelines — fonts, captions, colors — consistently across a high volume of videos
- Strong eye for quality and polish — Has a high bar for craft and can catch small details in cuts, pacing, transitions, audio, and endings that can make a video feel unfinished or sloppy.
- Ability to work within a brand system — Comfortable interpreting and consistently applying brand guidelines across typography, color, composition, motion, imagery, and overall visual language.
- Strong design fundamentals — Understands core principles like hierarchy, composition, typography, spacing, and visual storytelling, and can apply them naturally in video.
- Collaborative with Brand/Design — Comfortable partnering closely with designers and creative leadership, receiving feedback, and incorporating brand considerations throughout the editing process.
Experiences
- 4+ years editing social-first video content, ideally for a brand, creator, or agency
- Experience editing both short-form (Reels/TikTok/Shorts) and longer-form (YouTube, webinar, interview) content
- Hands-on experience with recorded interviews, webinars, or talking-head footage — not just b-roll or UGC-only editing
- Nice to have: experience editing course-style or educational video content
Traits
- You're fast without cutting corners — this team is high-volume and needs an editor who won't become the bottleneck
- You can take a rough idea or raw footage and make it genuinely engaging, without leaning on clickbait
- You take feedback well and don't need heavy oversight once you know the brand
- You're comfortable juggling several projects across short- and long-form at once
WHAT WON'T SET YOU UP FOR SUCCESS
- Needing a detailed shot list or heavy direction before you can start cutting
- Discomfort with fast turnarounds — some weeks call for same-week social turnaround
- Preferring to specialize in only one format — this role moves between short- and long-form regularly
- A style that leans on clickbait hooks or gimmicks over substance
GEOGRAPHIC CONSIDERATIONS
While Kit operates as a fully remote organization, certain deliverables require on-location support, including filming original content, supporting studio and on-set productions, and capturing footage at in-person events. These activities will primarily take place in New York City, so we will give preference to candidates based in the NYC area who can provide on-site support as needed.
COMPENSATION
This is a 6-month part-time contract (25 hours/month), with the possibility of extension. The monthly retainer is $3,000–$5,000, based on experience.
HOW TO APPLY
We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process:
1. Hiring manager interview
2. Panel Interview
We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context.
Kit is an equal opportunity employer
We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply.
We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply.
Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Location: Los Angeles, USA
Riot engineers bring deep knowledge of specific technical areas but also value the chance to work in many broader domains. As a Senior Software Engineer at Riot, you'll combine deep technical expertise with product ownership and player empathy to build experiences that delight millions of players around the world.
As a
Senior Software Engineer on the League of Legends Bots team
, you’ll build and integrate bot systems, develop the services and tools that power them, and collaborate with global partners to bring new gameplay capabilities into League. You'll report to the team's Engineering Manager and work in a hybrid environment based at our Los Angeles office, with an expectation of being onsite 1–2 days per week.
Responsibilities:
Design, implement, and maintain gameplay systems using traditional game AI, machine learning tech, and proprietary engine technologies
Collaborate with game designers, engineers, and product partners to translate player needs into compelling bot experiences
Improve team workflows by identifying and implementing engineering best practices
Own complex technical initiatives from design through delivery, contribute to architectural decisions, and elevate engineering quality through mentorship, thoughtful code reviews, and technical collaboration.
Work closely with global teams, including but not limited to Sydney and China
Required Qualifications:
5+ years of professional experience in the game industry
3+ years of C++ development experience in a production environment
Interest in building and operating ML-powered applications, with a willingness to learn model inference, deployment, and integration into game systems.
Hands-on experience in either Gameplay engineering, or AI/Bots engineering
Strong communication and collaboration skills across disciplines
Professional working proficiency in Mandarin for technical collaboration with international partners
Bachelor's degree in Computer Science or a related field
Preferred Qualifications:
Experience or interest in building machine learning applications, backend services for games, or data-driven decision making
Interest in full-stack engineering within the game development space
Experience with Unreal, Unity, or other commercial game engines
Has a history, is actively playing, or has a deep desire to play League of Legends
For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!
Our Perks:
Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our
benefits pages
for more information.
At Riot Games, we
put players first
. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.
It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.
Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:
Safeguarding confidential and sensitive Company data
Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
Accessing Company assets, secure digital systems, and networks
Ensuring a safe interactive environment for players and other Rioters
These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.
Location: Remote, LATAM
About the company
Hi, we're Ondo Finance. Our mission is to provide institutional-grade, blockchain-enabled investment products and services. We have both a technology arm that develops decentralized finance technology, and an asset management arm that creates and manages tokenized funds. We are the global leader in tokenized treasuries, tokenized stocks and ETFs, and are building the future of institutional-grade financial services onchain.
Founded by folks from Goldman Sachs Digital Assets Team, we’re backed by some of the best investors in the world including Founders Fund, Coinbase Ventures, Pantera Capital, Tiger Global, and more. We are currently the leaders in the space in terms of AUM and are well capitalized to continue growing the firm. We're fully remote, with team members across the U.S.
About the role
We are looking for a commercially driven
Director, Business Development, Latin America
to lead Ondo’s institutional and strategic partnership growth across the region.
You will own the regional business development strategy and build relationships with banks, asset managers, brokerages, exchanges, wealth platforms, fintechs, custodians, family offices, and other institutional partners. You will identify the most attractive markets and opportunities, develop Ondo’s regional pipeline, and lead relationships from initial engagement through negotiation, launch, and expansion.
This is a senior, hands-on role requiring both strategic leadership and direct commercial execution. You will represent Ondo with senior decision makers, develop creative partnership and distribution models and navigate complex institutional sales cycles.
The ideal candidate combines a strong institutional network in Latin America with deep commercial judgment, regional market knowledge, and fluency in digital assets and financial services. They should understand how institutional clients evaluate new financial products and be able to position tokenized assets as credible solutions for investment, collateral, treasury management, distribution, and market access.
Fluency in both Spanish and Portuguese strongly preferred. The role will involve regular travel throughout Latin America.
Responsibilities
Define and execute Ondo’s institutional business development strategy across Latin America
Identify priority countries, client segments, distribution channels, and strategic opportunities across the region
Build senior relationships with banks, asset managers, brokerages, wealth platforms, exchanges, fintechs, custodians, family offices, and other institutional partners
Develop and manage a high-quality pipeline, progressing opportunities from initial engagement through commercial negotiation, contracting, launch, and expansion
Position Ondo’s tokenized products and infrastructure around the needs of institutional clients and regional markets
Structure distribution, integration, revenue-sharing, joint go-to-market, and other strategic partnership arrangements
Develop country-specific approaches that reflect local market structures, client needs, regulations, and adoption patterns
Partner with Product, Legal, Compliance, Engineering, Marketing, and Operations to develop and execute institutional opportunities
Provide regional market intelligence and client feedback to inform Ondo’s product, partnership, and go-to-market priorities
Represent Ondo at senior client meetings, conferences, industry events, and relevant policy discussions across Latin America
Establish clear regional goals, pipeline reporting, operating processes, and performance metrics
Build and lead a broader Latin American business development function as the region scales
Requirements
10+ years of experience in institutional business development, capital markets, asset management, banking, or digital assets
Strong network and track record of building institutional relationships across Latin America
Demonstrated success originating, negotiating, and closing complex, high-value commercial partnerships
Deep understanding of the Latin American financial-services landscape, including major institutions, distribution channels, market structures, and regional differences
Strong knowledge of digital assets, tokenization, stablecoins, blockchain infrastructure, or institutional crypto markets
Ability to translate complex financial and technical products into clear institutional use cases and commercial propositions
Excellent executive presence, communication, negotiation, and relationship-management skills
Strong strategic judgment combined with a willingness to operate hands-on across sourcing, pitching, negotiation, and execution
Ability to coordinate complex opportunities involving multiple internal and external stakeholders
Fluency in English, Spanish and Portuguese
Willingness to travel regularly throughout Latin America and collaborate across global time zones
Preferred Qualifications
Established relationships with banks, asset managers, brokerages, exchanges, fintechs, wealth platforms, or other relevant institutions in Brazil and Spanish-speaking Latin America
Experience with tokenized securities, stablecoins, treasury products, funds, capital markets, custody, or institutional trading infrastructure
Experience launching financial products or building new institutional markets across multiple Latin American countries
Familiarity with the regulatory and commercial environments of Brazil, Mexico, Argentina, Colombia, Chile, and other priority regional markets
What we offer
Competitive compensation including but not limited to salary, future token rights, and/or equity (according to your preferences) — We are well-funded and believe that great talent deserves great compensation.
Full benefits (medical, vision, and dental) and flexible vacation policy (PTO).
Remote-first team across many countries — You will be an early team member helping shape our vision, culture, and design practices.
A+ colleagues — Our team includes alumni from: Goldman Sachs, Blackrock, Two Sigma, Bridgewater, SpaceX, AWS, Meta, Google, McKinsey, Coinbase, Circle, Uniswap.
Best-in-class investors — We are proud to be backed by leading crypto experts and VCs, including Pantera Capital, Founders Fund and Coinbase Ventures.
Location: Americas Remote
About
Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day.
Customer.io
powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Justin Howie, Head of Brand Studio at
Customer.io
, and I'm looking for a Senior Brand Designer to join our small, close-knit creative team.
Brand Studio is the creative engine behind how
Customer.io
shows up in the world, from product launches and campaigns to the website and live events. We move fast, care deeply about craft, and operate at the intersection of strategy and production.
Our team is moving from a production function to a systems and platform team, powered by AI and self-serve tooling. AI sits at the center of how we work, and you'll shape how Brand Studio and the wider company use it for ideation, production, and self-serve creation. You'll own brand design execution across our biggest moments, and you'll build the templates, components, and AI-assisted workflows that let the rest of the company create on brand without waiting on us. You'll work closely with our Brand Designers, Motion Designer, Web Engineer, Product Designers, and Marketers.
This is a senior role with a runway. We're looking for a highly seasoned designer with strong business acumen, who manages up well and mentors others, and who we expect to grow into a Staff or Art Director role once you've proven yourself here.
If you lead with Design Craft, live at the frontier of AI for brand and creative, and want to build systems that help a whole company look and sound like one brand, this role is for you.
What we value
Design Craft with speed
— You hold high standards and know how to hit deadlines.
Curiosity about what's next
— You stay on the leading edge of brand and creative, from new AI tools to new techniques, and you share what you learn.
AI-native by default
— You reach for AI first, test what works on real projects, and teach others how.
Collaboration over silos
— You work closely with designers, developers, and marketers, and the output gets better because of it.
Bias for action
— You'd rather ship something great and iterate than wait for perfect, and you're energized by building.
Clear communication
— You ask the right questions, set clear expectations, and keep stakeholders in the loop without being asked.
Leadership beyond the work
— You mentor the people around you, manage up with confidence, and think like an owner of the business.
What you’ll do
Own brand design execution for product launches, using AI-native workflows to take concepts to launch-ready assets in days
Design website pages, templates, and components in close collaboration with our Senior Web Engineer
Develop campaign assets for digital and out-of-home advertising, produced with AI-native workflows so we can test more concepts and ship more variants
Design branded materials for events and conferences, including signage, stage graphics, and collateral
Build and maintain brand templates and libraries, including Figma libraries, prompt libraries, and custom tooling that turn our guidelines into on-brand output anyone can use
Own our AI creative stack: choose the tools, set the standards, and share what you learn with Brand Studio and the wider company
Enable teams across the org through workshops, playbooks, and guardrails that keep AI-assisted work on brand
Translate briefs from Product Marketing and Demand Generation into creative concepts, executed end to end
Partner with Product Design to keep brand and product expression aligned
Mentor designers on the team, give clear critique, and raise the Design Craft bar across Brand Studio
Work with Brand Studio leadership and senior stakeholders on priorities, tradeoffs, and the business case for creative investment
What we're looking for
7+ years of hands-on brand or visual design experience, ideally in-house at a B2B SaaS or tech company, with a record of senior-level ownership
A portfolio that shows range: brand systems, campaign work, product launch design, web and landing pages, event and out-of-home, and AI-assisted work with a clear account of your process
Expert proficiency in Figma, including building and maintaining components and libraries within a brand system, and fluency in Adobe Creative Suite
Strong typography and layout instincts, and a track record of turning complex technical concepts into clear, compelling visuals
Business acumen: you connect design decisions to company goals, make the case for creative investment, and communicate fluently with executives
The ability to manage up and lead without authority: setting expectations, surfacing risks early, and driving alignment across Marketing, Product, and Exec
Mentorship experience: you've coached other designers and raised the craft bar around you
Deep, hands-on experience with AI image and design tools in your production workflow, plus fluency across the AI creative stack (image generation, LLMs, prompt design, workflow automation) with examples of workflows, templates, or tools you've built that help others create on brand
Compensation & Benefits
We believe in transparency. Starting salary for this role is
$128k–$160k USD
(or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including
100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
. We also offer
16 weeks paid parental leave, unlimited PTO
, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
30-minute Zoom with a Recruiter
45-minute Zoom with the Head of Brand Studio
30-minute Zoom with a cross-functional leader
45-minute Zoom portfolio review and design exercise with Brand Studio
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io
recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official
Customer.io
letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact
jobs@customer.io
.
Join us!
Check out our
careers page
for more information about why you should
come work with us!
We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
Location: Europe - Remote
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions.
Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services and Web3.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at global scale.
Bybit EU is headquartered in Vienna and is building the next generation of regulated digital asset services for customers across the European Economic Area.
About the Role
Bybit EU is looking for a
Customer Excellence Lead
to direct our European customer experience strategy, CRM-driven communication, and support operations across our regulated digital asset and financial services businesses.
This senior leadership role covers
customer support, service delivery, complaint management, customer experience, operational performance and service optimisation
, with a strong focus on customer satisfaction, scalability, efficiency and regulatory compliance.
Reporting directly to the
Chief
Business
Operati
ons
Officer EU
, you will work closely with Product, Technology, Compliance, Operations and global Customer Service teams to deliver seamless customer experiences and build a high-performing European customer service function.
Key Responsibilities
Customer Service Strategy & Operations
Define and execute the European customer service strategy aligned with business objectives and customer expectations.
Oversee customer support operations across European markets, channels and customer segments.
Establish service standards, operating procedures, KPIs and performance management frameworks.
Drive operational efficiency, scalability and continuous improvement across customer service functions.
CRM, Incident & Platform Communications
Own the operational CRM and notification strategy for European users across email, in-app messaging, push notifications, and system banners.
Serve as the accountable owner for critical user alerts, managing end-to-end incident communications during platform changes, planned maintenance, service interruptions, and downtime.
Partner with Product, Operations, and Marketing to draft and distribute clear, timely product updates, compliance notices, and general news.
Maintain standardized templates and rapid-response incident runbooks to keep users transparently informed during critical events.
Customer Experience & Service Quality
Deliver high-quality customer support across retail, active trader, VIP and institutional customer segments.
Own customer satisfaction, service quality, response times and first-contact resolution performance.
Identify customer pain points and drive improvements across the end-to-end customer journey.
Develop consistent and effective customer communication and service standards across European markets.
Complaint Management & Escalations
Oversee customer complaint handling, escalations and dispute resolution in accordance with applicable regulatory requirements.
Ensure effective processes for managing complex, sensitive and high-priority customer cases.
Partner with Compliance, Legal and Risk teams to address customer protection and regulatory concerns.
Analyse complaint trends and implement corrective actions to address recurring issues.
Service Channels & Customer Support
Manage customer service delivery across live chat, email, telephone and other relevant support channels.
Develop effective support models for onboarding, KYC, deposits, withdrawals, trading and account-related enquiries.
Ensure appropriate service coverage, workforce planning and multilingual support capabilities across European markets.
Oversee service delivery performance of internal teams and outsourced customer support providers.
Technology, Automation & Performance
Drive the adoption of customer service technologies, AI, automation and self-service solutions.
Own customer service analytics, reporting and performance dashboards.
Use customer insights, data and feedback to improve service quality, productivity and customer retention.
Partner with Product and Technology teams to improve support platforms, workflows and customer journeys.
Leadership & Compliance
Build and lead a high-performing European customer service function.
Set clear objectives, KPIs and accountability across internal teams and external service providers.
Ensure customer service operations meet applicable European regulatory requirements, including customer protection, complaint handling and data privacy.
Work closely with global and local stakeholders to align service standards while addressing European regulatory and customer needs.
What We're Looking For
10+ years of relevant experience
in customer service, customer operations or customer experience, including significant leadership experience in crypto, fintech, banking, brokerage or financial services.
Proven experience leading large-scale, multi-market customer service operations and high-performing international teams.
Strong understanding of crypto trading, digital assets, payments and financial services customer journeys.
Demonstrated experience managing customer support operations, complaint handling, escalations and service quality.
Strong experience with customer service platforms, CRM systems, AI, automation and omnichannel support solutions.
Commercial and analytical mindset with experience managing CSAT, NPS, SLAs, response times, resolution rates and operational efficiency metrics.
Experience managing outsourced service providers, workforce planning and multilingual customer support operations.
Strong understanding of European markets, customer protection requirements and regulated financial services environments.
Proven ability to drive operational transformation, customer experience improvements and scalable service delivery.
Excellent communication, leadership and stakeholder management skills.
Fluent English; additional European languages are an advantage; Chinese nice to have.
Bachelor's or Master's degree in
Business Administration, Management,
Finance
, Communications or a related field
; equivalent relevant professional experience will also be considered.
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Location: Singapore
ABOUT THE TEAM
The Recruiting Programs team powers OpenAI’s top-of-funnel hiring engine. We design and deliver strategic, high-impact experiences and programs that attract top-tier talent to our mission. From intimate dinners that build deep connections to large-scale conferences that amplify our brand, we curate events that spark curiosity, showcase our work, and strengthen our reputation as the place where the world’s best builders come to do their life’s work. Our mission is to elevate OpenAI’s presence, engage exceptional candidates, and create pathways that bring world-class talent into the company.
ABOUT THE ROLE
We are seeking a highly organized and proactive Recruiting Events Program Coordinator to project manage the planning and execution of recruiting events across APAC.
Working closely with our Recruiting Events Manager and cross-functional partners, you will keep every event moving from kickoff through post-event closeout. You will build project plans, coordinate stakeholders, track milestones and dependencies, identify risks, and ensure every contributor understands their responsibilities and deadlines.
You will also oversee the operational details that create a seamless candidate experience, including event registration, attendee communications, logistics, onsite execution, and post-event reporting. You will prepare and adapt event materials and content that help stakeholders communicate clearly and feel prepared.
The ideal candidate is an experienced events program coordinator with a background in recruiting programs or employer brand, strong project-management skills, and a resourceful approach to problem-solving. You bring structure to ambiguity, strong attention to detail, and proactive follow-through, keeping stakeholders informed and events moving in a fast-paced environment.
This contract role is based in Singapore and may require occasional evening work or attendance at events outside standard business hours.
IN THIS ROLE, YOU WILL
- Project manage small recruiting dinners, meetups, mixers, and other assigned APAC candidate initiatives from kickoff through execution and post-event closeout, maintaining project plans, workback schedules, milestones, dependencies, and readiness checklists.
- Serve as the regional Recruiting event point of contact, partnering with the Recruiting Events Manager and APAC Recruiting Manager to align event priorities, support needs, and timelines.
- Partner closely with Recruiting Partners, Hiring Managers, Global Events, Workplace, and other cross-functional teams to clarify responsibilities and complete Recruiting-owned deliverables on time.
- Coordinate invite lists with Recruiting Partners and prepare event invitations, candidate emails, reminders, and follow-up communications so recruiters can focus on recruiting and candidate engagement.
- Own Swoogo setup and administration for assigned events, including registration pages, RSVP and waitlist management, attendee communications, reporting, and check-in preparation.
- Prepare and adapt event briefs, presentation materials, employee prep materials, speaker and panel questions, talking points, and other event content for regional audiences.
- Serve as the onsite Recruiting point of contact for assigned events, working with Global Events and Workplace partners to support a seamless candidate and attendee experience.
- Support purchase requests, invoice processing, expense reconciliation, and budget tracking through established processes.
- Track attendance, candidate engagement, feedback, and other success metrics; prepare post-event recaps and coordinate follow-up handoffs to Recruiting Partners.
- Use ChatGPT and Codex to improve workflows, standardize processes, automate repetitive work, and lead operational improvements that help scale regional recruiting initiatives.
YOU’LL THRIVE IN THIS ROLE IF YOU HAVE
- 5+ years of experience in recruiting marketing, event management, or a related field, with a track record of managing multiple events and competing priorities.
- Strong project-management skills, including managing timelines, owners, dependencies, and risks; keeping cross-functional stakeholders aligned; and flagging blockers early.
- Strong attention to detail across communications and all aspects of event planning.
- Excellent written and verbal communication skills, with experience creating event materials and coordinating with stakeholders across teams and time zones.
- The ability to work independently, bring structure to changing priorities, solve problems proactively, and follow through on commitments.
- Proficiency working on a Mac and confidence learning new tools and systems.
- Experience using ChatGPT, Codex, or other AI tools, or enthusiasm for incorporating them into your daily workflow.
- Availability to support occasional evening work and onsite event execution.
- A background supporting recruiting programs or employer brand initiatives is strongly preferred.
- Swoogo experience is preferred, not required.
- Experience with Ashby or another applicant-tracking system is preferred, not required.
KEY SUCCESS TRAITS
- Operates at speed without sacrificing quality.
- Highly organized and detail-oriented.
- Strong sense of ownership and accountability.
- Resourceful and proactive problem solver.
- Comfortable navigating ambiguity and changing priorities.
- Embraces AI-first ways of working and continuously seeks opportunities to improve processes through technology.
- Collaborative, positive, and team-oriented.
ABOUT OPENAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of AI capabilities and seek to safely deploy AI systems through our products.
AI is an extremely powerful tool that must be created with safety and human needs at its core. To achieve our mission, we value the many different perspectives, voices, and experiences that represent the full spectrum of humanity.
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the benefits of AI to be widely shared. Join us in shaping the future of technology.
Location: Toronto; San Francisco; Canada; New York; Vancouver; Ottawa; Montreal
Workplace: Remote
WHO ARE WE?
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.
We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!
Why this role?
The Web team builds cohere.com http://cohere.com, the public face of Cohere. We work with marketing, design, and leadership to ship polished pages quickly: landing experiences, content-driven UI, and the CMS systems behind them.
As a Web Developer, you will:
- Work closely with a small team of engineers, designers, and marketing partners
- Build and iterate on growth-focused UI: styling, layout, and content-driven pages
- Work with content editors so publishing is faster and less painful. Better workflows, clearer schemas, fewer gotchas
- Ship experiments and marketing features that help people discover and try Cohere
- Build in Next.js, TypeScript, and Tailwind, including the Sanity schemas that power the site
- Improve performance and reliability where it actually moves the needle, not chase tech for its own sake
- Use AI coding tools every day, while owning what you merge: you should be able to debug, explain, and stand behind the code
You may be a good fit if:
- You’ve spent 2+ years shipping production React/TypeScript apps and care about polish and performance
- You’re comfortable with Next.js and a headless CMS like Sanity or ready to ramp up quickly
- You like partnering with design and marketing, and you leave code a bit clearer than you found it
- You’re excited to try new tools when they help, and skip them when they don’t
- You care about the end result for users, not just the framework of the week
Bonus: Eye for design or motion; a portfolio, GitHub, or shipped marketing work. Familiarity with monorepos (pnpm/Turborepo) or Vercel is a plus.
FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS:
- A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
- Full health and dental benefits, including a separate budget for mental health.
- RRSP matching, 401K, Pension Scheme.
- 100% Parental Leave top-up for up to 6 months, for either parent.
- Annual enrichment benefits:
Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching.
- 6 weeks of paid vacation (30 working days!)
- Budget for traveling to other offices if you are remote, plus an annual company offsite.
HOW AND WHERE WE WORK:
- Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
- For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
- For those not near an office: a co-working benefit so you can work alongside others in your city.
- Everyone receives a $500 home office stipend to set up your workspace properly.
If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.
We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs.
We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.
Location: New York City, NY; San Francisco, CA | New York City, NY; Seattle, WA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
As part of our growing Data Science and Analytics team, you will play an instrumental role in our company’s mission of building safe and beneficial artificial intelligence by driving data-informed decision making across our organization. You bring experience from high-bar teams and are eager to help shape the norms and best practices of a growing data science team as Anthropic continues to scale. In this unique company, technology, and moment in history, your work will be critical to informing our strategy as we deploy safe, frontier AI at scale to the world.
You’ll be the senior data science leader embedded in our Core Apps product team and a strategic thought partner to its product leads. You’ll help set product direction for Claude Code and other new bets across Core Apps: bringing a point of view on where to invest, how to grow our Apps business, and how to deliver more value for our users. As a tech lead manager, you’ll also manage a small team of Product Data Scientists, setting their agenda and raising the bar for how data shapes product decisions.
Responsibilities:
Act as a strategic thought partner to Core Apps product leads, helping shape product strategy, roadmap priorities, and the major bets the team makes
Set the data science agenda for Core Apps, deciding where the Product Data Science team can have the most impact and what it should deprioritize
Manage and develop a small team of Product Data Scientists, coaching them to move from answering questions to shaping decisions
Frame the most important and ambiguous questions facing the business, size the opportunities, and make clear recommendations, including when they challenge the current direction
Define how Core Apps measures success, establishing the core metrics and measurement frameworks that align teams and leadership on what matters
Set the standard for experimentation and causal inference across Core Apps, and personally lead the highest-stakes analyses
Turn complex analyses into clear narratives and recommendations that drive decisions with senior leadership and cross-functional partners
Establish foundational data practices and shape the analytics infrastructure Core Apps needs to support rapid iteration and decision-making as our products grow
You may be a good fit if you have:
Have extensive experience in data science, including leading analytics for a product area at significant scale
Have 3+ years managing data science teams, including setting team direction and developing senior data scientists
Have been a trusted partner to senior product and business leaders, with clear examples of changing a roadmap or high-stakes decision
Bring strong product sense and business judgment, including the ability to frame the right question and take a position with incomplete information
Have deep expertise in experimental design, causal inference, and statistical modeling at high scale, with enough fluency in Python and SQL to stay hands-on and guide others’ technical work
Communicate clearly in writing and in presentations, including to executive audiences
Have a bias for action and thrive in ambiguous, fast-moving environments where you must create clarity and drive progress
Care about the company’s mission of building helpful, honest, and harmless AI
Strong candidates may also have:
Experience with AI/ML products, large language models, or developer tools in the AI/ML ecosystem
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$460,000
—
$460,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Boston, MA
Workplace: OnSite
At WHOOP, we are on a mission to unlock human performance and extend healthspan. The security organization supports this mission by protecting the systems, data, and infrastructure that power the platform and enable trusted member experiences.
WHOOP is seeking a Security Analyst to support day-to-day security operations and maintain operational visibility across the security environment. This role works closely with the internal security team and external security partners to investigate alerts, coordinate response activities, and ensure security issues are triaged and addressed efficiently.
The ideal candidate combines strong analytical skills with operational discipline and enjoys working across security and engineering teams to investigate potential threats and improve security processes.
RESPONSIBILITIES
- Triage and investigate security alerts originating from internal security tooling as well as those escalated by external security monitoring partners.
- Monitor and manage the internal security operations ticket queue, ensuring alerts and investigations are prioritized, tracked, and resolved in a timely manner.
- Assist with investigation of security events across endpoint, identity, cloud, and SaaS platforms.
- Support incident response activities including investigation, containment coordination, documentation, and post-incident analysis.
- Respond to external threat intelligence and digital risk alerts related to potential brand abuse, impersonation, or exposed credentials.
- Collaborate with security engineering teams and external security partners to improve detection coverage and reduce false positives.
- Help identify gaps in logging, telemetry, or investigation workflows across security platforms.
- Assist with threat hunting and security investigations using data from SIEM and other security tools.
- Support vulnerability management workflows by assisting with triage, prioritization, and tracking of remediation activities.
- Own and manage the security operations queue while serving as a central intake point for security questions, alerts, and reports across the organization, ensuring items are triaged, prioritized, and driven through investigation or resolution.
- Operate the organization’s phishing simulation program to reduce susceptibility to social engineering threats, including managing phishing campaigns and coordinating targeted remediation training for users with repeated failures.
- Identify opportunities to improve security operations through process improvements, automation, and responsible use of AI to streamline investigation, triage, and reporting workflows.
- Maintain documentation for incident response procedures, investigation workflows, and operational playbooks.
- Participate in the security team’s on-call rotation to support investigation and response activities when needed.
QUALIFICATIONS
- 3+ years of experience in security operations, incident response, threat detection, or a related cybersecurity role.
- Experience investigating security alerts or suspicious activity across environments such as endpoint, identity, cloud, or SaaS systems.
- Experience triaging and managing security investigation workflows, including ticket queues or incident tracking systems.
- Familiarity with SIEM platforms, log analysis, and security monitoring tools.
- Understanding of common attacker techniques and frameworks such as MITRE ATT&CK.
- Experience working with security tools such as EDR platforms, identity systems, cloud logging platforms, or similar technologies.
- Familiarity with modern AI-enabled tools used in enterprise environments and an understanding of risks associated.
- Experience improving security operations through automation, scripting, or responsible use of AI to increase operational efficiency.
- Strong analytical and investigative skills with the ability to evaluate security events and determine potential impact.
- Ability to coordinate investigations across multiple teams and communicate findings clearly to technical and non-technical stakeholders.
- Strong written documentation skills for incident records, investigation notes, and operational procedures.
- Relevant security certifications such as Security+, CySA+, SSCP, GSEC, or GCIH are a plus.
This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/to determine employment eligibility
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $70,000 - $110,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
Location: Dallas
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey’s Legal Engineering Manager, Product Specialist lead and scale a high-performing team of Legal Engineer, Product Specialists responsible for driving customer adoption, expansion, renewal and long-term success across Harvey’s global customer base. This role sits at the center of Harvey’s post-sales motion, ensuring that customers realize meaningful value from Harvey’s platform and expand their usage over time.
You will oversee a team of former practicing lawyers who serve as trusted advisors to customers, guiding them in integrating Harvey into their workflows. As a manager, you will be responsible for elevating team performance, shaping customer engagement strategy, and partnering cross-functionally with Customer Success, Sales, Product, and Engineering to drive retention, expansion, and product evolution.
This is both a strategic and hands-on leadership role. You will directly engage with Harvey’s most important customers, coach your team through complex engagements, and build the systems, playbooks, and infrastructure needed to scale a world-class post-sales function.
WHAT YOU'LL DO
- Lead and develop a high-performing team: Recruit, mentor, and manage a team of Legal Engineer – Product Specialists, setting a high bar for customer engagement, legal credibility, and product expertise. Coach team members through complex customer situations, provide actionable feedback, and create clear paths for growth and performance excellence.
- Drive customer adoption, retention, and expansion: Own the team’s impact on customer outcomes, including adoption, utilization, renewals, and expansion. Partner closely with Customer Success Managers and Account Executives to ensure coordinated account strategies that deepen engagement and demonstrate measurable value.
- Oversee customer engagement strategy: Guide how the team engages with customers across implementation, onboarding and ongoing enablement. Ensure consistent, high-quality delivery of workshops, trainings, and hands-on agent building sessions that help legal professionals integrate Harvey deeply into their workflows across practice areas and geographies.
- Act as a senior escalation point for key accounts: Directly engage with Harvey’s most strategic and complex customers, building relationships with partners, general counsel, and other senior legal stakeholders. Step into critical moments to unblock adoption challenges and reinforce Harvey’s value proposition.
- Own team operations and performance management: Manage team capacity, account allocation, and coverage to ensure efficient support across the customer base. Establish clear performance metrics tied to adoption, engagement, and customer health. Drive accountability through data-informed decision making.
- Build scalable processes and enablement: Design and refine playbooks, onboarding frameworks, training programs, and best practices that enable the team to operate consistently and effectively at scale. Partner with Legal Enablement and Product to continuously improve materials and approaches.
- Partner cross-functionally to improve customer outcomes: Collaborate closely with Customer Success, Sales, Product, Engineering, and Applied Legal Research to align on customer needs and deliver cohesive solutions. Ensure insights from customer engagements are translated into actionable improvements across teams.
- Influence product strategy and roadmap: Aggregate and synthesize feedback from your team and customers to inform product development. Advocate for features and workflows that address real-world legal use cases and improve usability, adoption, and impact.
- Shape Harvey’s customer-facing narrative: Partner with Marketing and Enablement to develop high-quality content, use case materials, and thought leadership that reflect deep legal expertise and resonate with customers. Help define how Harvey communicates value in a post-sales context.
WHAT YOU HAVE
- JD or equivalent legal qualification.
- 5+ years practicing law at a top-tier law firm (Vault 50 or equivalent) and/or in-house at a F500 or leading tech company, with significant client-facing experience.
- 4+ years of direct people-management experience, with a demonstrated track record of building, leading, and developing high-performing teams - including hiring, performance management, and career development of direct reports. Experience managing legal professionals is preferred, but candidates with strong management track records leading non-legal teams will also be considered, provided they bring the legal background described above.
- Strong executive presence, with experience building relationships with senior stakeholders such as law firm partners, general counsel, c-suite/senior innovation team members and legal operations leaders.
- Deep understanding of legal workflows and the challenges faced by modern legal teams.
- Demonstrated success in customer-facing roles (e.g., client advisory, customer success, legal tech, or innovation teams).
- Ability to operate in a fast-paced, ambiguous environment and drive both strategic initiatives and day-to-day execution.
- Strong interest in AI and its potential to transform the legal industry.
- Experience working cross-functionally with Product and Engineering teams is a plus.
COMPENSATION
$315,000 - $385,000 USD OTE 75/25 Split
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
#LI-SZ1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
УдалённоPoland; Germany; United Kingdom; Lithuania; Belarus; Ukraine
ОфисNYC, New York; These activities will primarily take place in New York City, so we will give preference to candidates based in the NYC area who can provide on-site support as needed
seniorLos Angeles, USA
УдалённоWillingness to travel regularly throughout Latin America and collaborate across global time zones
seniorГеография найма не уточнена
leadEurope - Remote
Singapore; Excellent written and verbal communication skills, with experience creating event materials and coordinating with stakeholders across teams and time zones
УдалённоToronto; San Francisco; Canada; New York; Vancouver; Ottawa; Montreal; We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities
leadNew York City, NY; San Francisco, CA | New York City, NY; Seattle, WA