Location: Bulgaria; Poland; Serbia; Czechia; Georgia
#ThriveatMMDSmart
Would you like to build a career in a leading multinational IT company?
We are seeking a Product Owner to join our growing product team.
You’ll collaborate closely with technical teams, product designers, and stakeholders, taking ownership of product functionality from concept to launch and ongoing optimization. This is a hands-on position where you will play a key role in translating business needs into actionable solutions that support scalability and efficiency.
Since 2007, MMDSmart has been a leading supplier in cloud communications, delivering game-changing IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, encouraging their growth and impacting our Messaging and Voice solutions. These empower our clients to communicate more effectively with their customers. Don’t miss this chance to excel in a rapidly expanding tech company, where your potential and ambitions are not just recognized, but celebrated.
Requirements
What will you do at MMDSmart?
Drive all processes related to product definition, development, and launch.
Collaborate closely with the Product Manager to align on the product vision and core functionalities, and ensure they are communicated throughout the product development lifecycle.
Work with internal and stakeholders to define product features based on customer needs, provide regular progress updates, and present outcomes.
Manage the product backlog: break down high-level features into user stories and tasks, define clear acceptance criteria, and prioritize effectively.
Support development teams during iterations by clarifying requirements and adjusting priorities to maximize business value.
Monitor product progress at every stage and proactively identify and mitigate risks.
You are a perfect match if you have:
3+ years of experience as a Product Owner, Product/Project Manager, or Business Analyst in an Agile environment.
Experience in B2B product management (CRM, BSS, OMS) is a strong advantage.
Solid understanding and hands-on experience with Agile methodologies.
Technically proficient: able to grasp high-level architecture and technical concepts.
Previous experience in a software development company, ideally with a focus on web applications.
Upper-intermediate or higher level of English (spoken and written).
Strong analytical and problem-solving capabilities.
Excellent communication and presentation skills.
What you need to succeed:
Analytical person who can control the details but still see the full picture;
Organized and formal so that communication will always be clear, and everyone are harnessed;
Learning and continuous improvement in nature;
Excellent communication and presentation skills (grouped into soft skills for effective stakeholder engagement, as well as technical skills, such as data-driven decision-making);
Diplomatic and pragmatic - works with many stakeholders and drives for the optimal result;
Planning and visualization skills.
Benefits
Why do talents choose and stay at MMDSmart?
Embrace the opportunity to work in a company that cares about:
Your Wellness:
Access to mental health programs, comprehensive medical insurance, and a sports card*.
Your Happiness:
Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts.
Your Development:
Benefit from free educational events & courses, and English classes with native speakers.
Your Career:
Focus on your professional development in a supportive environment.
Work-Life Balance:
Choose your working format - remote, office-based, or hybrid and engage in team-building activities.
Think this role's got your name on it? Go ahead and apply, we'd love to see what you've got!
Equal-Opportunity Employment
We are an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
*Medical Insurance and Sport Card perks are available for employees located in Bulgaria.
Location: Worldwide
Social Discovery Group
(SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another.
Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world.
We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world.
We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).
We are looking for a
Senior AI Content Specialist
to join the team building our conversational AI product for an adult audience.
You’ll shape how our AI characters talk: writing and refining prompts, building training datasets, and testing new model versions together with our ML engineers. The role sits at the intersection of strong writing and hands-on work with LLMs.
Your main tasks will be:
Writing and refining prompts for AI characters: persona, tone of voice, behavior rules, edge cases
Creating and editing text datasets (dialogues) to train and fine-tune the model
Automating content workflows: spotting repetitive manual work, building simple tools with AI (Claude, Cursor, n8n or similar), and defining evaluation criteria for automated quality checks
Testing new bot versions before release, evaluating responses, and finding the root cause of issues: dataset, prompt, or model
Labeling and annotating data for model training
Working with ML engineers to improve output quality
Analyzing live conversations to spot what keeps users engaged and what doesn’t
We expect from you:
Hands-on experience with LLMs or chatbots: writing system or character prompts, building datasets, testing and evaluating model responses. Using ChatGPT or Claude as an assistant isn’t enough on its own; we’re looking for people who have shaped how a bot or model behaves.
Experience automating your own work with AI: scripts, no-code workflows, or small internal tools
Strong writing and editing skills in English (C1+), with a feel for tone, style, and natural conversation
Experience as an AI Trainer, Prompt/Conversation Designer, Content Designer, UX Writer, Copywriter, or Writer
Ability to set and maintain standards: guidelines for style, tone, and explicitness, plus quality criteria
Analytical mindset: you can see patterns across many conversations and turn them into concrete fixes
Full comfort working with explicit 18+ content
Strong attention to detail and the ability to keep quality high over long, repetitive tasks
Nice to have:
Experience in the adult industry (AI companions, OFM, cam platforms, erotic fiction, interactive stories, dating sims)
Experience writing character-driven or interactive content
Basic technical skills: regex, SQL
Spanish or French
What do we offer:
REMOTE OPPORTUNITY
to work full-time;
The
initial pay level
or
pay range
for this role will be shared with candidates during the recruitment process and before the commencement of employment;
Vacation
28 calendar days per year;
7 wellness days per year
(time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
Children's education reimbursement
. 50% compensation for the costs of kindergarten or school, up to $1000 gross per year per child, according to the paychecks after the integration period.
Bonuses up to $5000
for recommending successful applicants for positions in the company;
50%
payment for professional training, international conferences, and meetings;
Corporate discount for
English lessons;
Health benefits.
According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
Workplace organization.
The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
Internal gamified gratitude system:
receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.
Sounds good? Join us now!
We are looking for a experienced, hands-on C++ Technical Lead who can take full technical ownership of projects, design robust software architectures and lead engineering teams. -8+ years of professional C++ development experience, including substantial experience as a Technical Lead or Software Architect.
УдалённоseniorБеларусь, Россия; Working hours overlapping with UTC+0 to UTC+4; Applicants based in Russia or Belarus cannot be considered
Location: Singapore
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey’s Legal Product Specialists are experienced lawyers from top-tier firms who leverage their legal expertise to help customers seamlessly integrate Harvey into their daily workflows—driving adoption, increasing utilization, and supporting long-term expansion and renewal. Legal Product Specialists collaborate closely with Harvey’s Customer Success Managers and Account Executives to drive all facets of the post-sales strategy. They develop consultative relationships with law firm partners, associates, innovation teams, and in-house counsel at private equity firms and Fortune 500 companies—serving as trusted advisors on how Harvey’s AI solutions can enhance legal effectiveness and efficiency.
Legal Product Specialists draw on their legal training and practice experience to ask thoughtful questions, uncover adoption barriers, and develop tailored strategies that build credibility with customers. They partner with Customer Success Managers and Account Executives to communicate Harvey’s value through a mix of large group sessions, small workshops, and one-on-one conversations.
You will be the face of Harvey in APAC—building trust with partners and counsel at top firms, corporates, and asset managers; advising them on how Harvey can transform research, drafting, diligence, and compliance; and feeding market insights back to Product and GTM more broadly.
WHAT YOU’LL DO
- Build trusted relationships with law firm and in-house legal teams by understanding their unique workflows and offering tailored guidance on how to incorporate Harvey’s AI into their daily practice.
- Design and lead onboarding sessions, training workshops, and ongoing enablement programs that drive adoption and maximize the value of Harvey’s platform.
- Act as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewal efforts through demonstrated impact and engagement.
- Proactively surface obstacles to adoption by engaging users with thoughtful questions and legal empathy, then develop and implement strategies to overcome them.
- Translate legal practice needs into actionable feedback for the product and engineering teams, helping to shape product development through a lawyer’s lens.
- Monitor usage trends and identify at-risk accounts or untapped opportunities, working cross-functionally to re-engage users and showcase new or underutilized capabilities.
- Contribute to customer-facing content geared toward the APAC region (e.g., training materials, use case guides, FAQ resources) to ensure continued customer success across a range of practice areas.
- Support the credibility and brand of Harvey in the APAC region as the leading AI platform for lawyers by delivering high-quality, domain-specific guidance that meets the expectations of top-tier legal professionals.
WHAT YOU HAVE
- Based in Singapore and eligible to work in the region.
- A valid practicing certificate with 3+ years experience as a qualified lawyer at a top-tier firm.
- Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
- Outstanding presentation skills to both legal and executive audiences, whether impromptu on a whiteboard or using presentations and demos.
- Strong understanding of legal processes and challenges faced by legal professionals.
- Curiosity about AI’s potential to transform the legal industry.
- Sales or customer-facing experience, including law firm business development and/or secondment, is a plus, as is experience directly managing law firm client matters and client relationships.
PLEASE FIND THE APPLICANT PRIVACY FOR THIS REGION HERE https://www.harvey.ai/legal/singapore-applicant-privacy-notice.
#LI-EL1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
We are looking for a Middle Data Engineer with strong Snowflake, SQL and dbt skills to build and support production data pipelines. • 2+ years of data engineering experience.
Location: Sofia, Bulgaria; Plovdiv, Bulgaria
Driving the next generation of wealth.
Digital assets are redefining how wealth is created, used, and transferred. Since 2018 at Nexo, we have been building the future model of financial wealth - dynamic, accessible, and designed for a new generation of forward-thinking investors.
But technology alone doesn’t drive progress. People do.
We are a team of builders, strategists, analysts, creatives, and operators united by a shared mindset: advancement. We move fast, think long term, and take ownership. We challenge ideas, not people. We value clarity over noise and impact over optics.
What makes Nexo different?
We shape industry trends. We rethink how wealth works and build solutions that reflect that belief.
That requires a certain kind of person.
You will thrive here when you think independently and act decisively, take ownership without waiting for permission, and care deeply about quality, long-term value, and disciplined execution. The people who succeed at Nexo bring analytical depth, sound judgment, and resilience - but also curiosity and the drive to keep improving.
This is an environment for people who want to lead, create, and elevate what already exists. If building what’s next excites you, you’ll feel at home at Nexo.
Official website:
nexo.com
Your role:
Build and maintain operational and product Key Performance Indicator (KPI) definitions based on high-level business requirements. Leverage your in-depth understanding of the existing data warehouse structure and content to ensure accurate and meaningful KPIs.
Generate data-backed actionable insights that drive informed and strategic business decisions.
Support team members and stakeholders by providing clear documentation and the ability to explain metrics, dimensions, and KPIs in a concise and understandable manner.
Ensure data consistency and accuracy by defining and executing QA automation and reconciliation processes, guaranteeing reliable and trustworthy data.
Generate insightful reports from the data warehouse using visual reporting tools or direct queries, enabling stakeholders to make informed decisions.
Develop analytical and statistical data models to provide comprehensive research and valuable insights aligned with high-level business requirements.
Translate business needs into technical requirements for reporting or data warehouse enhancements, bridging the gap between business objectives and technical implementation.
Train stakeholders on how to effectively use self-service Business Intelligence (BI) tools, empowering them to access and interpret data independently.
Collaborate with stakeholders, including executives, product managers, and engineers, to address data-related issues and fulfill their data requirements.
Create data tools for business departments that facilitate the building and optimization of our product, positioning us as an innovative industry leader.
Discover and employ meanignful AI-driven optimizations in your day-to-day tasks.
Partner with cross-area teams to support self-service data initiatives.
What makes you stand out:
A robust data analytical background, enabling you to handle complex data analysis tasks with confidence.
Proficiency in using BI reporting tools, (preferably Tableau), to present data in a visually compelling and user-friendly manner.
Experience in defining requirements for software or data engineers, ensuring effective communication and alignment between teams.
Expertise in designing and executing SQL queries, mapping and reconciling data sources, and troubleshooting data issues, ensuring data integrity.
The ability to perform root cause analysis on business results and processes based on collected data, deriving actionable insights to drive improvements.
Proven experience collaborating with cross-functional teams in a dynamic environment, showcasing adaptability and teamwork skills.
Familiarity with banking, financial, and/or crypto Key Performance Indicators (KPIs) and concepts, which allows you to quickly grasp and address industry-specific requirements.
Knowledge or experience in statistical and data modeling techniques is considered a plus.
Nexo benefits:
Competitive and rewarding remuneration package.
Annual performance-based bonuses.
Comprehensive Learning Hub for continuous growth.
Hybrid work model: primarily office-based with scheduled home office flexibility.
A dynamic and inspiring environment with cutting-edge projects.
Career development opportunities in a global leader driving the next generation of wealth.
Customizable personal benefits package.
Wellness benefits include additional health insurance, all-access sports cards, team-wide sports activities, standing desks, and blue light glasses.
Free parking with a designated space, free electric bikes, and public transportation cards.
Fresh fruits, snacks, and a well-stocked office kitchen.
Regular department team buildings and company-wide team buildings.
Location: Anywhere in Belgium; Anywhere in France
HEALTH CAN’T WAIT.
Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
⭐️ YOUR MISSION ⭐️
Taking care of our clients is at the heart of our business. Our User Care Experts are on the frontline to answer our members (via chat, email and phone), solve their problems and offer an amazing customer experience.
- Helping our members - Your first mission will be to deal with our members' requests in a meaningful, delightful and timely manner. Your goal is to be transparent, accurate, clear and helpful to our members. After all, we are dealing with a crucial subject — their health — and we are committed to offering them exceptional service.
- Improving Alan - As a User Care Expert, you’ll also have the opportunity to work on projects next to answering our members. The focus of these projects depends on your interest and background. We expect you to help us implement better processes and tools, and to contribute to improving our product. This will involve analysing what you see, identifying areas for improvement and making suggestions on what we can do better.
- Grow and learn - At Alan, we are dedicated to learn as much as we can. It's not every day that you can join a fast-growing company, tackling an obsolete sector by putting the member at the heart of it all. You will become an expert in healthcare and insurance, and help new members of the great healthcare team.
- Pioneering - The 🇧🇪 care team today is still relatively small. However, we have bold ambitions and will grow quickly. You will be involved in building, nurturing and enhancing our care team on a daily basis.
⭐️ JOIN THE 🇧🇪 CARE TEAM ⭐️
You will be a good fit for the role if you:
- Have 2+ years of experience in: a customer-support role; or education; or communication
- Are bilingual English + Dutch
- Have a passion for caring for members, and solving their problems
- Love written communication
- Are comfortable with computers and technology in general
- Have a very empathetic mindset
- Are motivated and entrepreneurial
- Have an enthusiasm for teamwork, learning and teaching
- Bonus points if you know how the Belgian healthcare system works — we will teach you if you don’t. 😉
Everything else you know is a plus! We want our team to be made up of a diversity of experiences and backgrounds.
Do you want to get a glimpse of the team? ⬇️
Watch Elouiza's video or click on the name of Eva https://www.youtube.com/watch?v=ONiDgphIqII or Jules https://www.youtube.com/watch?v=FsBJqd_SsRg to hear their testimonials 👀
Good to know:
- For this opportunity, we are aiming to hire full time and within the A1-B1 level range https://alan.com/en/careers/a/salary-equity.
- Insurance is a regulated profession and requires all agents in contact with the public to pass a basic insurance knowledge test within their first year of exercise (some exemptions apply). This exam is covered by Alan ; reach out to us to know more!
🌍 HOW WE WORK
- Location: You must be legally eligible to work from Belgium or France.
- Remote work: We offer remote work flexibility, but we value in-person collaboration
🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES.
If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.
If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?
Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!
🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.
YOU WANT TO KNOW MORE ABOUT ALAN?
🙌 Perks & Benefits https://alan.com/en/careers/a/salary-equity: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
🤘A strong culture https://alan.com/en/about/a/leadership-principles: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work
We're looking for a Performance Creative Designer with strong graphic design skills and experience using AI tools to create engaging advertising visuals for our products.
Location: Belgrade, Remote/Serbia
Workplace: remote
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion.
ServiceDesk is the L1 layer between frontline support and engineering. Frontline agents escalate complex customer cases to us; we resolve them or route them to the right engineering team, and we own the whole path a ticket takes: from intake and classification to SLA, escalation and closure. We build our own tools for it: an in-house analytics platform, automations in CRM and Jira, and AI-assisted handling of tickets. You will help us make that path faster, clearer and easier to measure.
Key Responsibilities:
Own and improve the ticket flow between CRM and Jira: statuses, routing, escalation rules between L1, L2 and engineering teams;
Keep ticket classification and SLA targets accurate (issue types, categories, responsible teams) and fix gaps in the data;
Find where tickets get stuck, bounce back or breach SLA, and turn findings into process changes or clear tasks for engineering;
Work with frontline and engineering teams on intake quality: what a good escalation looks like and how to give feedback;
Automate routine steps in CRM procedures and Jira (automation rules, scripts);
Contribute to our internal tools and services (TypeScript / Node.js, Go): features, fixes and integrations, through merge requests and code review;
Help roll out and check AI-assisted ticket handling: what it gets right, where it fails, what to change;
Measure the effect of every change with data, and report it in a clear, short form;
Prepare and maintain documentation and playbooks for L1 and L2.
What you’ll bring:
2+ years in technical support, support operations or a similar role with tiered support (L1/L2/L3) and SLAs;
Solid experience with Jira: workflows, JQL, automation rules, dashboards;
Experience with a CRM or helpdesk system (ticket lifecycle, queues, routing);
SQL for your own analysis: joins, aggregations, working with large tables;
Working with logs and monitoring tools to investigate issues (Datadog, Grafana, Kibana);
Hands-on coding in at least one of: TypeScript / JavaScript, Go, Python (Google Apps Script counts for automation);
Working with Git, merge requests and code review;
Understanding of HTTP, REST APIs and webhooks;
Process thinking: you can map a flow, spot the weak step and change it without breaking the rest;
Clear writing in English (B2): instructions, task descriptions, short reports;
Ownership and autonomy: you drive a change to the end, including agreeing it with other teams.
Nice to have:
Production experience with Node.js / TypeScript or Go services, and Postgres;
Jira administration, Jira Service Management or Assets;
Understanding of ITIL processes;
Google Cloud and BigQuery;
Experience with LLM tools or agents in support: prompts, evaluation, guardrails;
Experience at a fintech company and/or a startup.
What we offer:
Full-time B2B contract
Fully remote setup
Up to 20% tax allowance
22 paid leave days annually
Stock options (ESOP) in a fast-scaling, pre-IPO company
Flexi benefits you can use for wellness, travel, or learning
Work alongside a high-performing, international engineering team in a global fintech unicorn
Location: Yerevan, Remote/Yerevan
Workplace: remote
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion.
ServiceDesk is the L1 layer between frontline support and engineering. Frontline agents escalate complex customer cases to us; we resolve them or route them to the right engineering team, and we own the whole path a ticket takes: from intake and classification to SLA, escalation and closure. We build our own tools for it: an in-house analytics platform, automations in CRM and Jira, and AI-assisted handling of tickets. You will help us make that path faster, clearer and easier to measure.
Key Responsibilities:
Own and improve the ticket flow between CRM and Jira: statuses, routing, escalation rules between L1, L2 and engineering teams;
Keep ticket classification and SLA targets accurate (issue types, categories, responsible teams) and fix gaps in the data;
Find where tickets get stuck, bounce back or breach SLA, and turn findings into process changes or clear tasks for engineering;
Work with frontline and engineering teams on intake quality: what a good escalation looks like and how to give feedback;
Automate routine steps in CRM procedures and Jira (automation rules, scripts);
Contribute to our internal tools and services (TypeScript / Node.js, Go): features, fixes and integrations, through merge requests and code review;
Help roll out and check AI-assisted ticket handling: what it gets right, where it fails, what to change;
Measure the effect of every change with data, and report it in a clear, short form;
Prepare and maintain documentation and playbooks for L1 and L2.
What you’ll bring:
2+ years in technical support, support operations or a similar role with tiered support (L1/L2/L3) and SLAs;
Solid experience with Jira: workflows, JQL, automation rules, dashboards;
Experience with a CRM or helpdesk system (ticket lifecycle, queues, routing);
SQL for your own analysis: joins, aggregations, working with large tables;
Working with logs and monitoring tools to investigate issues (Datadog, Grafana, Kibana);
Hands-on coding in at least one of: TypeScript / JavaScript, Go, Python (Google Apps Script counts for automation);
Working with Git, merge requests and code review;
Understanding of HTTP, REST APIs and webhooks;
Process thinking: you can map a flow, spot the weak step and change it without breaking the rest;
Clear writing in English (B2): instructions, task descriptions, short reports;
Ownership and autonomy: you drive a change to the end, including agreeing it with other teams.
Nice to have:
Production experience with Node.js / TypeScript or Go services, and Postgres;
Jira administration, Jira Service Management or Assets;
Understanding of ITIL processes;
Google Cloud and BigQuery;
Experience with LLM tools or agents in support: prompts, evaluation, guardrails;
Experience at a fintech company and/or a startup.
What we offer:
Full-time B2B contract
Fully remote setup
Up to 20% tax allowance
22 paid leave days annually
Stock options (ESOP) in a fast-scaling, pre-IPO company
Flexi benefits you can use for wellness, travel, or learning
Work alongside a high-performing, international engineering team in a global fintech unicorn
Location: Tbilisi, Remote/Tbilisi
Workplace: remote
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion.
ServiceDesk is the L1 layer between frontline support and engineering. Frontline agents escalate complex customer cases to us; we resolve them or route them to the right engineering team, and we own the whole path a ticket takes: from intake and classification to SLA, escalation and closure. We build our own tools for it: an in-house analytics platform, automations in CRM and Jira, and AI-assisted handling of tickets. You will help us make that path faster, clearer and easier to measure.
Key Responsibilities:
Own and improve the ticket flow between CRM and Jira: statuses, routing, escalation rules between L1, L2 and engineering teams;
Keep ticket classification and SLA targets accurate (issue types, categories, responsible teams) and fix gaps in the data;
Find where tickets get stuck, bounce back or breach SLA, and turn findings into process changes or clear tasks for engineering;
Work with frontline and engineering teams on intake quality: what a good escalation looks like and how to give feedback;
Automate routine steps in CRM procedures and Jira (automation rules, scripts);
Contribute to our internal tools and services (TypeScript / Node.js, Go): features, fixes and integrations, through merge requests and code review;
Help roll out and check AI-assisted ticket handling: what it gets right, where it fails, what to change;
Measure the effect of every change with data, and report it in a clear, short form;
Prepare and maintain documentation and playbooks for L1 and L2.
What you’ll bring:
2+ years in technical support, support operations or a similar role with tiered support (L1/L2/L3) and SLAs;
Solid experience with Jira: workflows, JQL, automation rules, dashboards;
Experience with a CRM or helpdesk system (ticket lifecycle, queues, routing);
SQL for your own analysis: joins, aggregations, working with large tables;
Working with logs and monitoring tools to investigate issues (Datadog, Grafana, Kibana);
Hands-on coding in at least one of: TypeScript / JavaScript, Go, Python (Google Apps Script counts for automation);
Working with Git, merge requests and code review;
Understanding of HTTP, REST APIs and webhooks;
Process thinking: you can map a flow, spot the weak step and change it without breaking the rest;
Clear writing in English (B2): instructions, task descriptions, short reports;
Ownership and autonomy: you drive a change to the end, including agreeing it with other teams.
Nice to have:
Production experience with Node.js / TypeScript or Go services, and Postgres;
Jira administration, Jira Service Management or Assets;
Understanding of ITIL processes;
Google Cloud and BigQuery;
Experience with LLM tools or agents in support: prompts, evaluation, guardrails;
Experience at a fintech company and/or a startup.
What we offer:
Full-time B2B contract
Fully remote setup
Up to 20% tax allowance
22 paid leave days annually
Stock options (ESOP) in a fast-scaling, pre-IPO company
Flexi benefits you can use for wellness, travel, or learning
Work alongside a high-performing, international engineering team in a global fintech unicorn
Location: Poland, Remote/Poland
Workplace: remote
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion.
ServiceDesk is the L1 layer between frontline support and engineering. Frontline agents escalate complex customer cases to us; we resolve them or route them to the right engineering team, and we own the whole path a ticket takes: from intake and classification to SLA, escalation and closure. We build our own tools for it: an in-house analytics platform, automations in CRM and Jira, and AI-assisted handling of tickets. You will help us make that path faster, clearer and easier to measure.
Key Responsibilities:
Own and improve the ticket flow between CRM and Jira: statuses, routing, escalation rules between L1, L2 and engineering teams;
Keep ticket classification and SLA targets accurate (issue types, categories, responsible teams) and fix gaps in the data;
Find where tickets get stuck, bounce back or breach SLA, and turn findings into process changes or clear tasks for engineering;
Work with frontline and engineering teams on intake quality: what a good escalation looks like and how to give feedback;
Automate routine steps in CRM procedures and Jira (automation rules, scripts);
Contribute to our internal tools and services (TypeScript / Node.js, Go): features, fixes and integrations, through merge requests and code review;
Help roll out and check AI-assisted ticket handling: what it gets right, where it fails, what to change;
Measure the effect of every change with data, and report it in a clear, short form;
Prepare and maintain documentation and playbooks for L1 and L2.
What you’ll bring:
2+ years in technical support, support operations or a similar role with tiered support (L1/L2/L3) and SLAs;
Solid experience with Jira: workflows, JQL, automation rules, dashboards;
Experience with a CRM or helpdesk system (ticket lifecycle, queues, routing);
SQL for your own analysis: joins, aggregations, working with large tables;
Working with logs and monitoring tools to investigate issues (Datadog, Grafana, Kibana);
Hands-on coding in at least one of: TypeScript / JavaScript, Go, Python (Google Apps Script counts for automation);
Working with Git, merge requests and code review;
Understanding of HTTP, REST APIs and webhooks;
Process thinking: you can map a flow, spot the weak step and change it without breaking the rest;
Clear writing in English (B2): instructions, task descriptions, short reports;
Ownership and autonomy: you drive a change to the end, including agreeing it with other teams.
Nice to have:
Production experience with Node.js / TypeScript or Go services, and Postgres;
Jira administration, Jira Service Management or Assets;
Understanding of ITIL processes;
Google Cloud and BigQuery;
Experience with LLM tools or agents in support: prompts, evaluation, guardrails;
Experience at a fintech company and/or a startup.
What we offer:
Full-time B2B contract
Fully remote setup
Up to 20% tax allowance
22 paid leave days annually
Stock options (ESOP) in a fast-scaling, pre-IPO company
Flexi benefits you can use for wellness, travel, or learning
Work alongside a high-performing, international engineering team in a global fintech unicorn
Location: Belgrade, Remote
Workplace: remote
Tabby
creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion.
ServiceDesk
is the L1 layer between frontline support and engineering. Frontline agents escalate complex customer cases to us; we resolve them or route them to the right engineering team, and we own the whole path a ticket takes: from intake and classification to SLA, escalation and closure. We build our own tools for it: an in-house analytics platform, automations in CRM and Jira, and AI-assisted handling of tickets. You will help us make that path faster, clearer and easier to measure.
Key Responsibilities:
Own and improve the ticket flow between CRM and Jira: statuses, routing, escalation rules between L1, L2 and engineering teams;
Keep ticket classification and SLA targets accurate (issue types, categories, responsible teams) and fix gaps in the data;
Find where tickets get stuck, bounce back or breach SLA, and turn findings into process changes or clear tasks for engineering;
Work with frontline and engineering teams on intake quality: what a good escalation looks like and how to give feedback;
Automate routine steps in CRM procedures and Jira (automation rules, scripts);
Contribute to our internal tools and services (TypeScript / Node.js, Go): features, fixes and integrations, through merge requests and code review;
Help roll out and check AI-assisted ticket handling: what it gets right, where it fails, what to change;
Measure the effect of every change with data, and report it in a clear, short form;
Prepare and maintain documentation and playbooks for L1 and L2.
What you’ll bring:
2+ years in technical support, support operations or a similar role with tiered support (L1/L2/L3) and SLAs;
Solid experience with Jira: workflows, JQL, automation rules, dashboards;
Experience with a CRM or helpdesk system (ticket lifecycle, queues, routing);
SQL for your own analysis: joins, aggregations, working with large tables;
Working with logs and monitoring tools to investigate issues (Datadog, Grafana, Kibana);
Hands-on coding in at least one of: TypeScript / JavaScript, Go, Python (Google Apps Script counts for automation);
Working with Git, merge requests and code review;
Understanding of HTTP, REST APIs and webhooks;
Process thinking: you can map a flow, spot the weak step and change it without breaking the rest;
Clear writing in English (B2): instructions, task descriptions, short reports;
Ownership and autonomy: you drive a change to the end, including agreeing it with other teams.
Nice to have:
Production experience with Node.js / TypeScript or Go services, and Postgres;
Jira administration, Jira Service Management or Assets;
Understanding of ITIL processes;
Google Cloud and BigQuery;
Experience with LLM tools or agents in support: prompts, evaluation, guardrails;
Experience at a fintech company and/or a startup.
What we offer:
Full-time B2B contract
Fully remote setup
Up to 20% tax allowance
22 paid leave days annually
Stock options (ESOP) in a fast-scaling, pre-IPO company
Flexi benefits you can use for wellness, travel, or learning
Work alongside a high-performing, international engineering team in a global fintech unicorn
Location: Toronto, ON, Canada
Workplace: OnSite
This role is also advertised in French here https://jobs.ashbyhq.com/alan/6e716efd-c2eb-4dd5-8f4d-c920af9ef555. Both postings refer to the same position.
_____________________________________________________________
🎯 THE ROLE AT A GLANCE
- Location: Toronto, Ontario. 4 days per week in our Toronto office + 1 day remote. You must live in Toronto or be ready to relocate.
- Salary: CA$ 87,000–106,000 per year, plus equity and benefits.
- Languages: Fluent written and spoken English AND French (required).
- Work authorization: You must be legally authorized to work in Canada.
- Channels: Chat and email. No inbound or outbound phone support.
- Hours: Flexible hours on working days (no week-ends)
- Team: You join a small Care team in Canada (4 people), working closely with Operations, Product, Sales and Insurance.
_____________________________________________________________
💙 WHY ALAN
Health can't wait.
Not for symptoms to get worse. Not for a six-month appointment. Not for a system to catch up. But that's exactly how healthcare works today. You wait, until you can't.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it's coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It's not solely a question of willpower. It's the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members (the people covered by Alan), and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
_____________________________________________________________
📅 WHAT YOU WILL DO DAY TO DAY
You will join a team of talented and committed customer support professionals, working closely with Operations, Product, Sales, Insurance, and many other teams. Your mission is two-fold:
1️⃣ Provide timely, transparent, and empowering customer support to Alan members and business clients, by chat and email.
- Answer questions and solve problems, and develop expertise in healthcare systems and Alan's products.
- Help members and business customers get the most value from their coverage.
- Share insights with Product and Operations to improve our products and services.
- Support new company onboardings.
2️⃣ Build the foundations to scale Care operations in Canada and improve the customer experience.
- Work with a high degree of autonomy within a small team.
- Adapt existing Care processes from France 🇫🇷, Spain 🇪🇸, and Belgium 🇧🇪 to the Canadian context, and create new processes from scratch.
- Collaborate with Product, Operations, Sales, and Insurance on strategic initiatives.
- Help shape onboarding and cross-functional improvements.
- Contribute to hiring and, optionally, mentor other Care team members.
_____________________________________________________________
🤖 HOW WE USE AI IN THIS ROLE
AI is part of how the Care team works every day, not an add-on. You will be expected to use it to:
- Structure information and prepare clear, accurate answers faster.
- Speed up repetitive tasks, so you can spend your time on the conversations that need a human.
- Improve the quality of your responses.
- Spot where a process could be simpler or automated, and help us build that improvement.
AI supports you; empathy and judgment stay yours.
_____________________________________________________________
🔍 WHAT WE ARE LOOKING FOR
Must-haves
- 2+ years of work experience.
- Fluent in written and spoken English and French. This is mandatory.
- Based in Toronto or ready to relocate, and comfortable with ~4 days per week in the office.
- Legally authorized to work in Canada.
You also
- Have a genuine passion for helping people and solving their problems.
- Have excellent communication and organizational skills, and can simplify complex topics.
- Are comfortable with technology and multi-channel support, and use AI enthusiastically (see above).
- Show empathy, initiative, adaptability, and sound judgment.
- Are comfortable in a dynamic, fast-growing environment: you adapt quickly, manage multiple priorities independently, and contribute to continuous improvement.
- Bring a constructive, growth-oriented mindset.
- Have experience mentoring or leading others, or are interested in developing these skills.
Nice to have
- Knowledge of the Canadian healthcare system.
- Experience in Operations, Project Management, Product, or Account Management.
_____________________________________________________________
🚧 THIS ROLE MAY NOT BE FOR YOU IF…
- You're looking for a stable, fully defined routine. We are building the Canadian Care operation from scratch, so processes will change.
- You prefer working fully remote. This role is in our Toronto office about four days a week.
- You're looking for a phone-based role. Support is by chat and email.
- You're not fluent in both English and French, or not authorized to work in Canada.
- You'd rather not use AI tools as part of your daily work.
_____________________________________________________________
🎁 PERKS & BENEFITS
- Competitive salary and equity.
- Six weeks of vacation and flexible working hours.
- Comprehensive health insurance, 100% covered by Alan for you and your family.
- Lunch allowance, coffee, and snacks.
- High-quality equipment, including a MacBook Air and Bose noise-cancelling headphones.
- Fully reimbursed TTC monthly pass.
- 4% employer matching through our Group RRSP program.
- Learning and development opportunities.
- Extended parental leave.
_____________________________________________________________
⚙️ IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES
If this role matches your experience, interests, or career direction, we would love to hear from you, even if you don't tick every "You also" box above. The must-haves (languages, location, work authorization) are firm.
We want our team to reflect a diversity of experiences and backgrounds. Alan is committed to accessible recruitment.
Learn more about About Alan https://alan.com/about, Careers https://alan.com/careers, our Medium https://medium.com/alan, blog https://blog.alan.com/, and Glassdoor https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm.
Location: Germany; Bosnia; Norway; Estonia; Slovenia; Italy; Netherlands; Hungary; Portugal; France; Poland; Serbia; Austria; Finland; Montenegro; Slovakia; Ireland; Denmark; Belgium; Czech Republic; United Kingdom; Croatia; Spain; Greece; Ukraine; Sweden
Workplace: Remote
The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:
- Cultivated a community of more than 650,000 active developers and builders
- Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
- Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation
That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register.
We’re in a defining moment of an incredible journey. Come and build with us.
We're looking for seasoned Product Designers who thrive in ambiguity and challenging problem spaces.
n8n is a powerful, flexible technical tool, which means the problems you tackle as a designer are complex. Your design decisions must account for diverse user workflows, technical constraints, and how changes impact the entire platform. To thrive here, you will need to love talking to users, understanding technology, and reducing complexity and scope.
You'll be embedded in a product squad alongside a product manager and around three to five engineers, owning the user experience for your area end to end. Our design team is small but growing, so you'll shape the craft bar and the culture, not inherit them.
We're hiring designers across the following teams:
- Enterprise (two roles - Governance & Observability, and Licence & Billing): You've worked on technical B2B platforms. You've designed for scale, governance, and collaboration across teams, including permissions, environments, observability, and failure modes included and you're comfortable making deeply complex systems feel coherent and simple.
- Adore - Adoption & Retention: You have exceptional product sense and can connect disparate elements into a coherent whole. You'll take something complex, with many moving parts, and make it make sense - shaping what the visual layer of n8n becomes next. Experience with data visualisation is welcome; deep technical expertise isn't required.
- n8n Labs: As a Product Designer, you'll own discovery end-to-end, spotting the riskiest assumptions, running the research, and turning findings into decisions without waiting on a brief. You move fast, cut scope without losing what matters, and you're hands-on enough to build and ship your own prototypes, including using AI tools to get there quicker. You've got product and business judgment, not just craft; you can spot an opportunity and make the case for it. Founder or co-founder experience is a helpful signal but not a requirement.
Team assignment is confirmed at the offer stage and may be subject to change as the team structure evolves.
🎯 Regardless of the team, your main goal will be to lead end-to-end product design on complex workflows that elevate n8n's user experience, ship measurable outcomes, and raise the quality bar across our platform. To do so, here are your responsibilities:
End-to-end product design
- Lead the full design process for your team, from discovery to polished delivery, collaborating closely with PMs and engineers.
- Consistently ship high-quality, visually cohesive designs that improve the overall UX at every release.
- Work effectively on complex features and understand the underlying technology.
- Take ownership of complex, multi-faceted problems and drive them to completion with initiative and autonomy.
Research, feedback, and UX quality
- Own the direction of research for your team, decide when it's needed, choose the right methodology, and take the initiative without waiting to be told.
- Champion the user by running interviews, usability tests, and research to inform critical product and business decisions.
- Master the feedback loop by gathering, synthesizing, and acting on input while giving actionable critique to elevate teammates' work.
- Balance speed and quality in an MVP-driven environment, navigating ambiguity while maintaining a high bar.
Systems thinking and platform coherence
- Design in systems, integrating solutions into the broader n8n platform and safeguarding the product's big picture.
- Account for edge cases, constraints, and interaction details so users never end up in impossible states.
- Collaborate across teams and designers to ensure consistency and quality across shared patterns and components.
Strategy, impact, and innovation
- Shape team strategy by influencing planning, prioritization, and scope with a strong design perspective tied to KPIs.
- Explore and adopt AI and automation tools to push the boundaries of design practice and AI-powered workflows.
Senior or Staff?
We're open at both levels, and we'll calibrate with you during the process. At Senior, you own your squad's design end-to-end and ship work that raises the bar for your area. At Staff, you do that, and your influence reaches beyond your own squad - you shape patterns other designers build on, and you take on the problems that span teams. Both are hands-on: this is not a step away from the craft.
REQUIREMENTS
Must-haves
- 🎨 Product design excellence: You're proficient across product design, UX, UI, and qualitative research, delivering polished, detail-oriented work.
- 🧠 Technical mindset: You collaborate effectively with engineers and understand how software is built, including common web technologies. You don't need to write code, but you do need genuine curiosity about what's happening underneath - APIs, webhooks, data structures and how workflows actually execute.
- 🧭 Ownership & delivery: You've shipped end-to-end features in smaller teams or startups and can drive complex problems to measurable outcomes.
- ⚡ Fast, focused execution: You operate at high speed in an MVP-driven environment, balancing quality and velocity amid ambiguity.
- 📈 Outcome orientation: You use research and metrics to inform decisions and consistently deliver solutions that enable team KPIs.
- 🤝 Feedback & collaboration: You're open and non-defensive in critique and provide actionable feedback that raises the team's bar.
- 🧪 Curiosity for AI: You're enthusiastic about AI and innovation, actively exploring new tools and approaches to advance the craft.
- 📅 Experience level: You have 5+ years in product design with demonstrable impact on shipped products.
Nice-to-haves
- 💻 Front-end fluency: You can prototype using HTML/CSS/JavaScript, with or without AI coding tools, and can collaborate effectively with engineers on the result.
- 🧩 AI & automation domain: You've designed AI or automation products; familiarity with n8n is a plus.
- 🔁 Process improvement: You proactively refine team rituals and workflows to increase effectiveness.
- 📚 Continuous growth: You invest in your craft and are motivated by creating tangible product and company impact.
- 🔎 Discovery frameworks: You know methodologies like Continuous Discovery or Shape Up.
- 📊 Data-informed design: You're comfortable with metrics, A/B testing, or SQL to guide decisions.
- 🚀 Entrepreneurial drive: You've built startups or side projects that show initiative and creative problem-solving.
Why join us?
At n8n, your work won't disappear into a slide deck. You'll lead high-impact design across core product surfaces, shaping AI-powered workflows, enterprise governance and billing, and how people discover and adopt n8n, from discovery to delivery. You'll join a fast-growing, Europe remote-first company where autonomy, experimentation, and craft matter, partnering closely with PMs and engineers to ship real outcomes to a passionate global community.
Sound like a challenge you're excited to take on?
Apply now and help us build the future of automation.
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Our company language is English.
You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n https://www.notion.so/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35?pvs=21 (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.
BENEFITS
- Competitive compensation 💸 – We offer fair and attractive pay.
- Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
- Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
- Europe: 30 days of vacation, plus public holidays wherever you are.
- US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
- Health & wellness 🩺 –
- Europe: We provide benefits according to local country norms.*
- US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
- Future planning 💰 –
- Europe: We provide pension contributions according to local country norms.*
- US: 401(k) retirement plan with a 4% employer match.
- Financial security 🛡️ –
- Europe: We provide benefits according to local country norms.*
- US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
- Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
- A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
- Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
- Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
- Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
*Country and/or State specific details provided in your employment agreement.
Location: Berlin Office; Netherlands; Portugal; Germany; Austria; Lithuania; Ireland; Denmark; Belgium; United Kingdom; Spain
Workplace: Remote
The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:
- Cultivated a community of more than 650,000 active developers and builders
- Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
- Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation
That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register.
We’re in a defining moment of an incredible journey. Come and build with us.
As our portfolio is expanding, we're looking for an additional Customer Success Manager for our Guided segment. You will serve as the primary post-sales partner for a portfolio of approximately 30 enterprise accounts across the EMEA region, guiding customers from onboarding through scaled adoption and long-term expansion.
You’ll run a strong operating cadence across customer engagements — including kickoffs, success planning, executive business reviews, adoption reviews, and renewals — helping customers translate product usage into measurable business outcomes and clear ROI.
You will proactively manage customer health, identify risks before they become blockers, and drive resolution across technical and business stakeholders. In addition, you’ll help design scalable playbooks and programs that improve customer outcomes across the broader customer base.
Working closely with Support, Solutions Engineering, Product, and Sales, you’ll turn technical success into durable revenue growth by driving adoption, renewals, and expansion opportunities that contribute to strong enterprise net revenue retention.
WHAT YOU’LL BE DOING
- Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
- Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
- Drive onboarding and enablement across technical and business audiences, accelerating time-to-value and unblocking implementation challenges
- Establish a strong operating cadence (health checks, executive syncs, QBRs), using customer data and adoption insights to guide priorities and decisions
- Monitor customer health and product usage signals to proactively identify risks, manage escalations, and maintain stakeholder alignment
- Quantify and communicate business value throughout the customer lifecycle, building ROI narratives tied to adoption, efficiency gains, and business impact
- Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account strategies that drive customer growth
- Partner closely with Support, Solutions Engineering, and Product teams to resolve blockers quickly and deliver a seamless customer experience
- Provide structured, actionable feedback to Product and Engineering, representing customer needs and helping shape roadmap priorities
REQUIREMENTS
🤝 Enterprise Customer Success experience: You’ve managed a portfolio of enterprise SaaS customers and can confidently run kickoffs, onboardings, stakeholder alignment, and QBRs end-to-end.
💻 Technical fluency: You can engage credibly with IT and engineering stakeholders across topics like APIs, integrations, authentication, environments, and automation architecture, and know when to escalate.
💼 Commercial acumen: You’ve supported renewals and expansion opportunities (upsell/cross-sell), with a track record of driving retention and growth outcomes.
📊 Value & outcomes mindset: You’re comfortable translating product usage into measurable business outcomes, ROI, and executive-ready narratives.
🧭 Operational rigor: You run a structured operating cadence, manage competing priorities effectively, and keep stakeholders aligned with strong follow-through.
🗣 Clear, high-trust communication: You communicate clearly with both technical builders and executive stakeholders, and you’re known for building durable customer relationships.
🤝 Cross-functional collaboration: You partner effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the customer journey.
🌱 Builder mindset in ambiguity: You thrive in fast-moving environments, take ownership, and enjoy building processes as the company scales.
🤖 Automation + AI curiosity: You’ve used automation, AI tools, or workflow platforms before and can bring ideas that improve customer value realization.
NICE-TO-HAVES
🚀 Startup/scale-up experience: You’ve operated in high-growth environments and enjoy “building the plane while flying it.”
🎓 Technical or STEM education: Degree or equivalent experience in a technical field such as Computer Science, Engineering, or similar.
🧩 Familiarity with n8n or similar platforms: Experience with workflow automation, integration, or iPaaS platforms will help you ramp quickly.
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Our company language is English.
You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n https://www.notion.so/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35?pvs=21 (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.
BENEFITS
- Competitive compensation 💸 – We offer fair and attractive pay.
- Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
- Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
- Europe: 30 days of vacation, plus public holidays wherever you are.
- US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
- Health & wellness 🩺 –
- Europe: We provide benefits according to local country norms.*
- US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
- Future planning 💰 –
- Europe: We provide pension contributions according to local country norms.*
- US: 401(k) retirement plan with a 4% employer match.
- Financial security 🛡️ –
- Europe: We provide benefits according to local country norms.*
- US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
- Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
- A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
- Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
- Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
- Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
*Country and/or State specific details provided in your employment agreement.
Location: Cardiff, London or Remote (UK)
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as
personal
and
business
bank accounts, we offer
joint accounts
,
accounts for 16-17 year olds
, a
free kids account
and
credit cards
in the UK, with more exciting things to come beyond. Our UK customers can also
save
,
invest
and
combine their pensions
with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
📍London/Cardiff/UK Remote | 💰£41,300-52,250 + equity + Incentive Awards tied to your performance +
Benefits
✨
Our VAIB team⭐
Making money work for everyone is what we do at Monzo, but it only counts if it works for the people who need support the most. Our Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) team is dedicated to breaking down barriers across the bank. We make sure that whether a customer is vulnerable, disabled, excluded, or experiencing a bereavement, they get a product and a service that is empathetic, accessible, and built entirely with them in mind.
🔑You’ll play a key role by...
As External Partnerships & Engagement Manager, you will strategically manage a portfolio of VAIB partnerships that bring vital specialist expertise and enhanced support to Monzo's most vulnerable customers. You will proactively identify new partnership opportunities while leveraging data and customer feedback to continuously monitor and maximize the value of your existing relationships. Ultimately, you will collaborate with cross-functional teams to translate this external insight and lived experience into tangible, practical improvements across our products, services, and customer journeys.
Manage Partnership Lifecycles:
Own the end-to-end portfolio of VAIB external partnerships, from identifying strategic opportunities to onboarding, ongoing relationship management, and appropriate exits.
Drive Data-Led Impact:
Continuously evaluate partnership performance using data and operational feedback, clearly reporting successes and confidently acting to strengthen or stop underperforming relationships.
Oversee Governance and Risk:
Partner with Supplier Operations to conduct robust due diligence, ensuring all external relationships strictly adhere to Monzo’s risk, governance, and regulatory expectations.
Translate Insights into Action:
Leverage specialist partner knowledge to identify opportunities and drive tangible improvements across vulnerable customer journeys, products, and support strategies.
Lead Lived-Experience Research:
Own the Signposting Standard and collaborate with the Research team to capture lived experiences, turning best-practice insights into clear cross-functional recommendations.
Deliver Community Engagement:
Plan external awareness campaigns, host expert listening sessions, and collaborate with Public Policy and Communications to amplify Monzo's impact and support media activity.
🤩 We’d love to hear from you if…
You have a deep understanding of VAIB principles and the barriers vulnerable customers face, driven by a strong commitment to improving customer outcomes through meaningful external collaboration.
You have proven experience managing external relationships, going beyond relationship-building to set clear objectives, build trust, and hold both internal and external stakeholders accountable for delivering measurable benefits.
You have experience evaluating partnership effectiveness using data and customer feedback, and are highly skilled at translating external expertise and lived experiences into practical, actionable recommendations for teams across Monzo.
You have a strong grasp of due diligence and risk management, ensuring all external partnerships are supported by rigorous governance and robust, accurate documentation.
You are a highly organised problem-solver capable of managing multiple competing priorities, confidently navigating challenging stakeholder conversations, and proactively course-correcting when partnerships fail to deliver their intended value.
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!
🙌 What’s in it for you
💰 £41,300-52,250 ➕Incentive Awards tied to your performance.
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
📚 £1,000 learning budget each year to use on books, training courses and conferences.
🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
➕ Plus lots more!
Read our full list of benefits
.
🌈
The application journey has 3 key steps
Recruiter call (25 minutes)
Values & Behaviours Interview (60 minutes)
Role Specific Interview (60 minutes)
This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo.
You can read them here.
We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.
#LI-REMOTE
#LI-CB4
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our
blog
, 2026
Diversity and Inclusion Report
and 2025
Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
УдалённоseniorМожно работать из любой страны
УдалённоleadRemote: India
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