Location: Ta' Xbiex, Malta
Join COLIBRIX ONE – Innovating the Future of Payments
At
COLIBRIX ONE*
, we’re building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed Electronic Money Institution (FCA Reference No. 927920) and holder of a Financial Institution Licence issued by the MFSA, as well as a principal member of both VISA and Mastercard, we provide comprehensive, real-world financial solutions that include:
Global card processing
Digital wallet infrastructure
Cross-border merchant accounts
Alternative payment methods (APMs)
Corporate accounts for legal entities
We’re a fast-growing team with a passion for innovation, security, and scalability. Our culture values curiosity, collaboration, and impact - and we’re looking for talented professionals who are ready to shape the future of fintech.
At COLIBRIX ONE, your work directly powers the digital economy. If you're eager to solve meaningful challenges and build with purpose, we’d love to hear from you.
About The Role
We're looking for a
Transaction Monitoring Specialis
t with strong analytical skills to detect fraud, assess risk, and ensure compliance with AML/CTF regulations and card scheme rules. You will monitor transactions in real time, investigate suspicious activity, and support improvements in monitoring processes.
Key Responsibilities:
Monitor deposits and review daily fraud and chargeback reports to ensure merchant compliance with VISA and Mastercard programs
Conduct real-time transaction monitoring for business and individual clients
Analyze large volumes of transaction data to detect suspicious patterns and potential fraud
Perform periodic evaluations of client accounts and website functionality to ensure compliance, including test transactions
Investigate merchants and portfolios to assess risk, ensure compliance, and detect fraudulent or illegal activities
Identify potential money laundering, terrorist financing, and sanctions evasion scenarios
Collect and manage additional client data related to completed transactions
Address operational monitoring issues promptly, escalating and reporting suspicious activities as needed
Ensure all client transactions comply with AML/CTF procedures and guidelines
Assist colleagues from other departments with AML/CTF-related matters
Provide insights and recommendations to enhance transaction monitoring efficiency
What you need to succeed in this role:
Minimum 2 years of experience in AML transaction monitoring
Proven experience in acquiring and underwriting
Strong understanding of AML/CTF regulations and industry best practices
Familiarity with customer due diligence (CDD) and enhanced due diligence (EDD) procedures
Experience working with large data sets and strong Excel skills, including pivot tables
Familiarity with payment screening processes
Excellent analytical and problem-solving skills, with attention to detail
Ability to work with confidential information
Proficiency in Microsoft Office and AML software/tools
Certification in AML/CTF or a related field is a plus
Experience working in a fast-paced environment
Motivation to learn and contribute to ongoing process improvements
Excellent written communication skills with the ability to convey complex information clearly
Fluency in English (proficiency in additional languages is considered an asset)
What we offer:
Opportunity to shape the future of fintech solutions within a growing company
A collaborative and supportive team environment
English / Spanish classes
Opportunity to receive reimbursement for work-related training/courses
Option to work in a hybrid model based on mutual agreement with the direct coordinator
*Employment will be offered by Mellifera Kartiera Limited, registration number C107685, legal address: Villa Malitah, Mediterranean Street, The Village, St. Julians, STJ 1870, Malta, which is part of the group of companies operating under the COLIBRIX ONE brand. COLIBRIX ONE is a brand representing a group of legal entities, including Mellifera Kartiera Limited, Colibrix Limited, and Mellifera Operations Limited. While this position is offered within Mellifera Kartiera Limited, the employer reserves the right to offer employment through another legal entity within the group.
Location: Dubai, United Arab Emirates
About AHS
AHS Group is a Dubai-based organization operating across ultra-luxury real estate development, strategic investments and high-value ventures. Defined by ambition, precision and a commitment to delivering at the highest level, the Group continues to expand across projects that are reshaping Dubai's landscape. We are building a team of people who take ownership and deliver without compromise.
Role purpose
The Mortgage Advisor helps AHS buyers secure home finance quickly so more reservations convert into completed sales. You will be the in-house finance expert for our sales team and clients: assessing buyers' eligibility, matching them with the right UAE bank products, and managing each application from pre-approval to mortgage registration and handover.
Key responsibilities
Client advisory
• Meet buyers (residents, non-residents and HNW clients) to assess income, eligibility and financing needs.
• Explain mortgage options, rates, fees, loan-to-value limits and the buying process in clear terms.
• Prepare and submit complete applications and follow up with banks until final offer letters are issued.
Bank and partner relationships
• Build and maintain a panel of UAE bank and lender relationships, including private banking desks for HNW clients.
• Negotiate competitive rates and processing timelines for AHS buyers.
• Coordinate valuations, liability letters, NOCs and mortgage registration with banks, the developer and the Dubai Land Department process.
Sales support
• Work alongside the sales team and brokers to pre-qualify buyers early and keep deals moving.
• Attend sales gallery appointments, launches and roadshows to advise prospects on finance.
• Flag finance risks on reservations early so sales can act.
Compliance and reporting
• Collect and verify client documents in line with AHS policy, bank requirements and anti-money-laundering (KYC) rules.
• Keep every case up to date in the CRM, including status, bank, loan amount and expected completion date.
• Report weekly on the mortgage pipeline, approvals, declines and conversion to the VP – Sales.
Requirements
Essential
• Bachelor's degree in finance, banking, business or a related field.
• 4+ years as a mortgage advisor or consultant in the UAE, with a bank, mortgage brokerage or developer.
• Strong working relationships with UAE retail and private banks.
• Sound knowledge of UAE mortgage rules for residents and non-residents, including off-plan and ready property.
• Track record of closing a high volume of mortgage cases to completion.
• Excellent English, written and spoken.
• Valid UAE driving licence.
Preferred
• Experience with luxury or off-plan developer sales.
• Experience advising HNW and international buyers.
• Arabic, Russian or another language common among Dubai property buyers.
• Relevant UAE registration or certification for mortgage advisory, where applicable.
• CRM experience (Salesforce preferred).
Skills
• Clear communicator who can explain finance simply to clients and the sales team.
• Organised and detail-focused, able to manage many cases at once.
• Discreet, with strong integrity in handling client financial information.
Location: Remote
About HumanSignal
Real-world data is the competitive edge in AI.
HumanSignal is a human data partner for companies building AI models and products. Our customers ship better AI, faster, because we partner with their researchers from real-world data creation to annotation to delivery.
We design and create datasets from scratch, recruit and manage the domain experts who evaluate model output, and run everything through our own platform, Label Studio, the open-source standard for data labeling and evaluation, used by over 1 million practitioners worldwide.
We specialize in the operationally complex: real-world data collection, multimodal pipelines, and multi-step workflows. Advanced ML and AI teams use our enterprise platform to run their own data factories, and our services team to extend their reach where in-house capacity runs out.
If you want to do work that materially shapes how the next generation of AI products gets built, we'd love to talk.
About the Role
Services Support Specialists are the dedicated, global point of contact for HumanSignal's contractor population — a workforce-operations function distinct from Enterprise Support. Where Enterprise Support is primarily technical and customer-facing, this role resolves payment, identity/verification, account-access, onboarding, and project-related questions for contractors working across every timezone.
Key Responsibilities
Own and resolve inbound contractor tickets in Zendesk, including payment/payout issues, identity and KYC verification, account access, and onboarding or assessment blockers.
Serve as a contractor's single point of contact, coordinating across teams rather than leaving them to navigate multiple channels on their own.
Escalate issues outside Services Support's scope to the appropriate team: Payments/Finance, Verification/Trust, Project Operations, Support Engineering/Engineering, or Safety/Security.
Monitor and handle annotator requests within Discord, escalating to the appropriate delivery team resource when needed.
Apply P0-P3 severity classification to incoming tickets and follow the corresponding response process.
Identify and flag repetitive, low-complexity ticket types (roughly 81% of tickets require two or fewer agent comments) for deterministic self-service or automation.
Participate in a quarterly review of ticket volume and coverage against the schedule below.
On-Call Responsibilities
Acknowledge P0 pages within approximately 15 minutes; unacknowledged pages automatically escalate to that week's secondary on-call responder.
On-call is reserved for Critical issues only — for example, a systemic inability to work, widespread payment or verification failures, major production incidents, or credible safety/security concerns. Routine P1-P3 tickets remain queued for the next scheduled shift.
Qualifications
Experience in a support or operations role, ideally supporting a global or contractor/gig workforce.
Comfort working across payment, identity/verification, and account-access issues, with the judgment to know when to resolve directly versus escalate.
Clear, professional written communication suited to a global contractor population.
Willingness to participate in the rotating P0 on-call schedule.
Working proficiency with Zendesk (or a comparable ticketing platform) and Discord.
Ability to work independently during off-hours coverage while following documented escalation paths.
What Success Looks Like
SLA attainment on first response and time-to-resolution, against an initial planning estimate of approximately 15-30 minutes of direct handling time per ticket.
P0 pages acknowledged within the target window, with escalations to the secondary responder tracked and rare.
Low rate of tickets requiring re-escalation or reopening.
Contractors get a single, clear path to resolution rather than moving unassisted between Support, Project teams, Payments, and Verification.
A growing share of high-volume, low-complexity ticket types shifted to self-service or automation.
At HumanSignal we pay based on regional compensation market rate ranges across the globe. We are hiring for this role across North America. The base cash compensation range for the United States is $55,000 to $70,000 USD. These ranges are provided by market data and are in good faith. The final offer details are determined by several factors including candidate experience, expertise, as well as applicable industry knowledge and may vary from the pay ranges listed above.
Location: North America - Remote
Who We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure
for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Your Role:
This is an exciting opportunity to join a growing fintech company during a pivotal stage of growth. As the Senior Accountant, you will play a key role in strengthening and scaling our accounting operations, financial reporting, and internal controls.
Our Accounting & Finance team is fully remote and distributed. This role reports directly to the Assistant Controller and partners cross-functionally to support the company's continued growth and regulatory compliance.
What You'll Do:
Prepare and document journal entries in accordance with GAAP and company policies.
Own and help optimize the monthly, quarterly, and annual close processes, including journal entries, balance sheet reconciliations, and process automation initiatives.
Prepare accurate and timely monthly, quarterly, and annual financial statements.
Support the development and enhancement of internal financial reporting and reporting distribution processes.
Assist with the annual financial statement audit by preparing supporting documentation and responding to auditor requests.
Coordinate with the parent company on tax documentation and information requests.
Operate in a multi-entity environment, being a key resource to adjacent teams within the organization
Assist with weekly reserve computations and related reporting.
Develop, document, implement, and maintain accounting policies and procedures.
Perform ad hoc financial analysis, reporting, and special projects as needed.
Qualifications (required):
Bachelor's degree in Accounting or Finance.
5–7 years of progressive accounting experience, preferably within financial services.
Strong knowledge of accounting principles and financial reporting.
Excellent analytical, problem-solving, and reporting skills.
Exceptional attention to detail with a high degree of accuracy and organization.
Ability to thrive in a fast-paced, evolving environment while working independently in a remote setting.
Ability to adapt to changing business needs and regulatory requirements.
Strong communication and collaboration skills with a team-first mindset.
Demonstrated ownership, initiative, and a willingness to take on new challenges.
Qualifications
(
preferred):
CPA designation.
Experience working for a broker-dealer, clearing firm, or other regulated financial services organization.
Experience with Netsuite
How We Take Care of You:
Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Recruitment Privacy Policy
Location: Shepherdsville, KY
THE ROLE: On Call Feature Writer
We’re looking for…
The Feature Writer will write our product copy, ensuring that when we put something on-site, our
Members
know exactly what
they’re
buying. From
sling-backs
and satchels to bracelets and rings, our team of feature writers provides the look, feel, shape and size for all products sold in our Boutiques. With
a dedication
to detail, our team strives to create the best customer experience possible at the product level.
What You’ll Do:
Write web-ready product features in a fast-paced, creative environment.
Edit features and titles for syntax, grammar and format.
Follow and contribute to department style guides.
Work closely with our merchandising and customer experience teams to provide an accurate and thorough description for all products.
About You:
You are a sharp, detail-oriented writer with a genuine passion for fashion, retail, and e-commerce storytelling. You have
an eagle eye
for grammar and syntax, transforming technical product specs—from fabrics and silhouettes to textures and fits—into clear, compelling copy. Thriving in dynamic, deadline-driven environments, you adapt effortlessly to last-minute requests and rapid turnarounds without sacrificing quality. You are an autonomous self-starter who also values close collaboration with merchandising, creative, and customer experience teams.
Above all, you
take pride in elevating the member experience by ensuring every product description is both
accurate
and inspiring.
Experience and background needed
Education
BA in Advertising, Marketing, Communications, English or equivalent preferred.
Technical skills
Experience in or a strong interest in fashion, ecommerce and retail.
Knowledge of brands, fashion and textiles preferred.
Familiarity with basic programs and willingness to learn new ones.
A dedication to detail and copyediting.
Must demonstrate ability to work both independently and with a group, and a willingness to be part of a dynamic team of highly creative professionals.
Ability to handle last-minute requests and fast turnarounds
At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work. Even if you don't check off every qualification in the job description, that's okay. We encourage you to apply to any role that excites you and sparks delight! We can't wait to learn more about you.
Expected Salary Range: $21.00/hr
The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job. Rue Gilt Groupe reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. Rue Gilt Groupe is proud to be an Equal Opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, stock options, 401(k) participation, paid time off, medical, dental, vision and basic life insurance. Therefore, final offer amounts may vary from the amount stated.
#LI-Onsite, #LI-Remote
ABOUT US:
Ready for the most memorable – and stylish – experience of your professional career? Then join us at Rue Gilt Groupe. Combining three complementary brands, Rue La La, Gilt, and Shop Simon, we are the premier off-price e-commerce portfolio company.
Our model defined the online treasure hunt through its daily sale events allowing our customers to discover over 5,000 premium and luxury brands at prices up to 70% off full-price retail. We believe in fashion for all, sparking delight through daily discovery and shopping as an occasion to celebrate! World-class merchandising, technology and marketing bring our shopping experience to life, and we hire world-class people to do it. Living our values and being empowered, tenacious, passionate, collaborative, innovative, and kind is something we strive for every single day. We meet over coffee and brainstorm new ways to spark delight for our members. Volunteer on- and off-hours together. Plan some serious surprises for our coworkers, because nothing ignites innovation like a breakfast cereal buffet or an afternoon slice of cake.
And we don't hesitate to use our associate discount – after all, we're as enthusiastic about style as our customers. The way we work? It's so much more than what happens between the weekends. It empowers us to think, create, and innovate, so we can deliver the first-rate experience today's customer’s demand.
Rue Gilt Groupe GDPR/CCPA Pre-Collection Notice for Job Applications:
We collect personal information (PI) from you in connection with your application for employment with Rue Gilt Groupe, including identifiers, contact information, employment and education history, and related information. We use this PI for purposes related to evaluating your application and potential employment. Depending on your location, you may have rights under GDPR or U.S. state privacy laws. For additional details or if you have questions, please see our
GDPR Applicant Privacy Notice
and
CCPA Applicant Privacy Notice
or contact us at recruitingcoordinator@ruegiltgroupe.com.
Location: Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Senior Executive Assistant in GitLab's Chief Revenue Officer (CRO) organization, you'll support the VP, Global Solution Architects and the VP, High Velocity Sales & Sales Development. You'll help both leaders stay focused on delivering customer value by managing shifting priorities, anticipating logistical needs, and following through on commitments. In your first year, you'll build trusted relationships and establish reliable processes for scheduling, meeting preparation, travel, events, recruiting coordination, and expenses. This is a partnership that goes beyond calendar management: you'll participate in team discussions, identify next steps, and keep both leaders informed as work moves forward.
This role is US-based, with a preference for Central or Eastern time zones. Candidates in Pacific time are also welcome, with flexibility to support leaders and teams across global time zones.
What You’ll Do
Own complex, high-volume calendars across multiple time zones for both VPs, adapting to changes and advising on prioritization, delegation, and time management.
Prepare recurring leadership meetings and all-hands, coordinate agendas and presentation materials, confirm attendance, and participate in team calls to identify and follow through on action items.
Coordinate domestic and international travel, including flights, ground transportation, lodging, security needs, and documentation; anticipate disruptions and arrange alternatives when plans change.
Plan and execute off-sites, team-building activities, and company kickoffs, coordinating with event partners and confirming reservations, deposits, and logistics through completion.
Partner with Recruiting and hiring teams on interviews, candidate communication, and onboarding logistics.
Prepare accurate monthly expense reports for both leaders, including receipt collection and reconciliation.
Use artificial intelligence (AI) tools to streamline research, drafting, and recurring administrative work, checking outputs for accuracy, context, and usefulness rather than relying on automated summaries alone.
Provide temporary coverage for other executive support partners and lead special projects and ad hoc requests across the CRO organization.
What You’ll Bring
Experience supporting multiple senior leaders or VP-level executives simultaneously in a technology company, with the ability to learn their working styles and business priorities.
Bias for action and ownership
:
recognize what needs to happen, act independently within agreed priorities, and communicate progress and completion without repeated prompting.
Experience managing complex calendars across time zones, exercising judgment about competing requests, and checking scheduling details and attendees.
Skill in coordinating domestic and international travel and team events, anticipating dependencies, responding to disruptions, and confirming arrangements rather than stopping at an inquiry.
Proficiency with tools such as Google Workspace, Slack, Zoom, Navan, Claude and GitLab, alongside experience with expense reporting, recruiting coordination, and onboarding logistics.
Clear, approachable communication across functions and levels, sound judgment with confidential information, and the ability to build trusted working relationships.
Practical experience using AI tools to improve administrative work, with the judgment to validate outputs, capture context, and retain responsibility for the result.
An organized, reliable approach to balancing priorities across two leaders and their teams. We welcome transferable skills from different executive support backgrounds; prior go-to-market experience isn't required.
About the team
You'll join GitLab's CRO organization, supporting two leaders whose teams span Global Solution Architects, High Velocity Sales, and Sales Development. You'll work alongside a globally distributed group of executive support professionals who collaborate asynchronously through clear documentation, shared processes, and cross-functional partnership. The focus is dependable support for both VPs: keeping priorities clear, coordinating global travel and events, and ensuring commitments are completed and communicated as plans change.
How GitLab will support you
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental leave
Home office
support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$95,200
—
$160,800 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: United States (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
The Opportunity
Grafana Labs is looking for a
Regional Vice President, Enterprise
who will be responsible for supporting a team of Regional Directors who lead our Enterprise teams. As the RVP you will be asked to drive revenue growth, actively coach existing reps, and attract new talent. The RVP holds ultimate responsibility for the region's success, reputation & culture - this senior leader should be experienced in cross-functional engagement and have a natural interest in partnering with other GTM, G&A, and R&D leaders - ensuring alignment of the region's success with North America & company goals, alike.
Your expertise will be critical in helping articulate the value of our solutions and building strong relationships between the prospect and the Grafana Labs team. This is a critical hire for the company, reporting directly to the Vice President of America Sales and working closely with the rest of the GTM leadership team.
What You Will Be Doing:
Managing a team of up to 5 Regional Directors across the United States.
Foster an environment of teamwork, transparency, creativity, and continuous improvement
Travel when needed to assist in deal creation and closure, as well as meet any managerial needs by providing support to your team
Partnering across all of Grafana GTM leadership to ensure a seamless customer experience
You’ll be responsible for making the team successful and delivering exceptional results
You’ll be responsible for hiring, retaining & developing great talent across the team from leaders to account executives
What You Bring With You:
3+ years of second or third line SaaS Sales leadership
Consistent track record of leading teams to exceed quotas and objectives within a fast-paced and technical client acquisition-driven business
You have ideally led product-led sales teams before and worked with a complex, technical product
Ability to operate in an entrepreneurial, remote environment
Growth mindset, leading by example & proactively bringing solutions to challenges you identify, backed by data
In the United States, the OTE compensation range for this role is $450,000 - $475,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed
here
.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: United States (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
The Opportunity:
We’re looking for a Senior Strategic Marketing Manager to support our global Majors segment, some of our largest customers, with significant opportunity to grow with Grafana.
This person will work alongside the Majors team and cross-functional partners to understand what each customer needs, where the growth opportunities are, and where marketing can make a difference. That could mean expanding relationships, increasing adoption, reaching new teams, creating executive engagement, or building something specific for an account.
This is a senior individual contributor role and a new motion for us. We need someone who can help define what great account marketing looks like for Majors, while working closely with Regional Marketing and teams across Grafana to bring it to life.
What you'll be doing:
Partner with the Majors team to understand account goals, growth opportunities, product adoption, key relationships, and whitespace.
Build account marketing plans tied directly to the account strategy and what the team is trying to accomplish.
Work across Regional Marketing, Events, Customer Marketing, Product Marketing, Partner Marketing, Demand Gen, and other teams to understand what programs and resources already exist that can support Majors customers. Start by connecting customers to the right existing opportunities, then build something new when there is a clear need or gap.
Participate in account planning and EBRs where marketing can add value.
Build high-touch programs based on what the customer needs, including executive engagement, workshops, customer celebrations, peer connections, advocacy, and personalized experiences.
Help account teams build deeper relationships across executives, technical leaders, champions, users, teams, and geographies.
Bring together the right teams and resources across Grafana to support the account. You won’t execute everything yourself, but you’ll make sure the right things happen.
Measure what matters at the account level: Are we reaching new people? Deepening relationships? Increasing adoption? Helping move opportunities forward?
Identify what works and turn those learnings into repeatable plays we can use more broadly.
What makes you a Great Fit:
7+ years of B2B marketing experience, ideally in enterprise account marketing, ABM, customer marketing, or a similar role.
Experience working with large, complex enterprise customers and supporting growth within existing accounts.
Strong Sales partnership. You know how to work alongside an account team, understand what they’re trying to accomplish, and bring a marketing point of view rather than simply taking requests.
Experience with 1:1 or highly targeted account marketing and working across multiple teams, personas, and geographies within an account.
Global experience and comfort working across regions and distributed teams.
Strong tool proficiency and active use of AI. You’re using AI for more than personal productivity. You’re looking for ways to rethink workflows, uncover insights, make better recommendations, and scale what works, while applying your own judgment.
You’re curious, accountable, adaptable, resilient, and self-motivated. You’re comfortable figuring things out without waiting for a perfect playbook.
You know how to prioritize. Not every account or request needs the same level of investment, and you can focus your time where marketing can have the greatest impact.
What success looks like at:
Success isn’t measured by how many programs you run. It’s whether marketing is helping our Majors customers get more value from Grafana and helping our account teams grow those relationships.
We should see deeper engagement across our customers, stronger executive and technical relationships, increased adoption, new teams and use cases, and marketing helping move meaningful opportunities forward.
Just as important, we should have a strong working model across Majors, Regional Marketing, and our cross-functional teams, with clear ownership and little duplication.
Over time, we should be able to point to what works, why it works, and turn those learnings into account marketing plays we can scale beyond Majors.
Compensation & Rewards:
In the US, the OTE (On-Target Earnings) compensation range for this role is $160,000 - $195,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Worldwide
Launch Your Next Successful Chapter with Veta Virtual! 🚀
💸 Competitive Pay | 🌍 100% Remote | 🗂️ Executive & Personal Support | 🪙 Fintech & Cryptocurrency Industry
Veta Virtual is hiring a
Senior Executive Assistant
for one of our high growth clients in the fintech and cryptocurrency industry. You will be the trusted partner to a co-founder, keeping both their business and personal world running smoothly, with lighter support for the COO. This is not a basic scheduling role. It is for someone who anticipates needs, filters the noise, and protects an executive’s time and confidence.
🔑
Your Role
:
Most of your work will be with the co-founder, a mix of executive and personal assistant support. Expect to move between company work and personal logistics, always with discretion. You will:
Own the calendar.
Manage multiple calendars, business and personal, and schedule meetings, conferences, and appointments without conflicts.
Handle travel from start to finish.
Book flights, hotels, ground transportation, and itineraries, business and personal, and adjust fast when plans change.
Be the gatekeeper.
Review and prioritize email, respond when needed, and read, research, and route requests so the co-founder’s time goes to what matters most.
Run meetings behind the scenes.
Prepare materials, join to take notes when asked, and follow up on action items until they are closed.
Deliver the details.
Help with presentations and other deliverables, keep records and documents organized, and keep deadlines on track.
Manage expenses.
Document expenses in Expensify, assist with budgeting, and keep personal and business spending clearly separate.
Take care of personal logistics.
Handle appointments, reservations, household vendors, personal events, and personal correspondence and records.
Support the COO.
Provide light calendar management and a small amount of travel coordination.
✅
What You’ll Need
:
5+ years of administrative or executive assistant experience, ideally with personal assistant experience too.
Proven experience managing multiple calendars and travel logistics.
Excellent written and verbal communication, strong interpersonal skills, and presentation skills.
Exceptional organization, time management, and attention to detail.
Strong discretion with confidential business and personal information.
A proactive style: you anticipate needs, prioritize, and follow through independently in a fast paced, innovative environment.
Proficiency with Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
⭐
Nice to Have
:
Basic knowledge of cryptocurrency and blockchain, and a genuine passion for fintech and crypto.
Comfort using AI tools to support day to day productivity.
💼
What We Offer
:
💸 Competitive monthly compensation in USD.
🌴 15 paid vacation days per year plus all U.S. federal holidays.
💻 100% remote, with a professional home setup.
📈 A fast paced, high growth environment at the forefront of the global fintech and cryptocurrency industry.
🤝 A collaborative, positive culture through Veta Virtual and our client, with room to balance productivity and time to recharge.
🚀 Ready to Apply?
I
f you are ready to be the steady, organized right hand a busy executive relies on, apply today. Once you apply, you will be invited to complete a short two minute video question as part of our screening process. It is your first chance to show us your communication style and what makes you the right fit. We can’t wait to meet you!
Location: Fujairah, United Arab Emirates
Workplace: on-site
Deluxe Holiday Homes is a leading holiday-home and property-management company in Dubai, managing over 700 premium short-term rental properties. The wider Deluxe Homes Group operates several licensed entities, a real estate brokerage, and joint ventures across the UAE and Armenia.
About the Role
As a
Guest Support Agent
, you will play a key role in ensuring a smooth and seamless guest experience by handling inquiries, coordinating with internal departments, and managing pre-arrival requirements. You will serve as a point of contact for guests across various communication channels, ensuring their requests are addressed promptly and that all necessary documentation, registrations, and arrangements are completed before arrival.
Job requirements
Respond to, document, forward, and resolve guest inquiries, complaints, requests, and questions in a timely and professional manner.
Record support tickets, coordinate with the relevant departments (Maintenance, Housekeeping, Reservations, Logistics, Guest Relations, and others), and follow up with internal teams and/or guests to ensure timely resolution.
Contact upcoming guests via phone, email, or messaging platforms to ensure pre-arrival forms are submitted, required documents are collected and processed, community registrations are completed, and DTCM registration requirements are fulfilled.
Respond to guest inquiries through online travel agency (OTA) platforms, including Booking.com, Airbnb, and other relevant channels.
Follow up with guests to obtain the necessary documents and information before their scheduled arrival.
Process and prepare guest documents, including cropping images, uploading files to relevant systems, and ensuring documents meet the required standards.
Accurately record and maintain guest information and documentation in the internal Property Management System (PMS) and DET systems.
Communicate with building management and community representatives to register guests and secure the necessary approvals before arrival.
Coordinate continuously with team members and relevant departments to ensure guest concerns and operational issues are resolved efficiently.
Escalate issues when necessary and prepare reports as required by management.
Perform other administrative duties and responsibilities as assigned by management.
Nationality: Emirati (UAE Nationals only).
Languages: Proficiency in both Arabic and English.
Location: Willingness to work at our Fujairah location.
Relevant Experience: Previous experience in guest support, customer service, hospitality, or holiday-home operations is preferred.
Computer Skills: Computer knowledge, ability to navigate digital systems, and willingness to learn and undergo training.
Communication Skills: Excellent verbal and written communication skills, with the ability to handle guest inquiries and complaints professionally.
Customer Service: Strong guest-service orientation, professionalism, and a proactive approach to resolving concerns.
Organization: Excellent attention to detail, time management, and documentation skills.
Coordination: Ability to multitask, coordinate with different departments, follow up on pending requests, and ensure timely resolution of issues.
Location: Hong Kong, Hong Kong SAR
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
We are seeking a talented and experienced Trading Product Director to join our dynamic team. As a Trading Product Director, you will be responsible for driving product growth and execution of our crypto-related products and services. You will work closely with cross-functional teams, including engineering, design, marketing, and business development, to define product strategy, prioritize features, and deliver exceptional user experiences. The ideal candidate should have a deep understanding of the crypto landscape, possess strong data analytical and communication skills, and be passionate about driving innovation in the crypto industry.
What You'll Be Doing:
Product Management: Design and scale crypto assets trading products across Spot, Margin, Futures, Perpetuals and Options, including account models (e.g., unified/cross-margin), order lifecycle, margin checks, position management, market data, and interfaces to matching engine and settlement modules.
Market insight: Deep-dive into industry trends and our targeted customers (active retail, institutional, and liquidity providers). Conduct competitor and customer research to identify innovations that keep our trading system leading the industry in terms of both crypto and TradFi.
Trading Experience: Drive best-in-class trading UX across Web and App, including modular layouts, advanced order tickets, customizable charting (Kline), and integrated tools that improve speed-to-trade and active trader retention.
Liquidity & Execution Quality: Own liquidity parameters and fee strategy for delta-one products; collaborate with market makers and institutional partners to improve spreads, depth, slippage and fill-rateswhile balancing incentives and platform competitiveness.
Risk Management Framework: Define and enhance risk controls, including price limits, funding rate methodology, index/mark price logic, discount rates, leverage & position tiers, and real-time monitoring/alerting to strengthen market resilience during high-volatility events.
End-to-End Product Oversight: Own product strategy and roadmap from ideation through PRDs/user stories, UAT, launch, optimization and scaling; set clear success metrics and continuous improvement loops.
Stakeholder Engagement & Client Partnerships: Serve asthe primary liaison across engineering, quant/risk, compliance, legal, operations, marketing and BD, as well as institutional clients and liquidity providers; translate complex needs into clear requirements and delivery plans.
Platform Enhancement: Contribute to the continuous evolution of the platform, ensuring it supports cross-border distribution and new product lines (including tokenized RWAs where applicable) while adhering to regulatory and operational requirements.
What We Look For In You:
Min 5+ years of experience in product management, with a strong focus on crypto trading platforms, derivatives, blockchain/digital assets, or financial infrastructure.
Domain expert on derivatives products (perpetuals/futures/options), including margining, order workflows, and market microstructure.•Proven track record leading large-scale trading platform transformations across Web and App (e.g., unified account models, cross-margin, or multi-product trading experiences).
Strong understanding of exchange liquidity economics and risk frameworks, including funding rates, index/mark price methodology, price limits, tick sizes, leverage/position tiers, and fee strategy.
Experience delivering regulatory-sensitive launches and partnering closely with compliance/legal teams; familiarity with Singapore, EU (MiCA) and other major jurisdictions is preferred.
Demonstrated ability to work directly with institutional clients, market makers and vendor partners; strong stakeholder management and communication skills.
Technical fluency in exchange systems and blockchain technology; familiarity with smart contracts and token economics is a plus.•
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company event
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
#LI-ONSITE
#LI-WWW
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Singapore, Singapore
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
We are seeking a talented and experienced Trading Product Director to join our dynamic team. As a Trading Product Director, you will be responsible for driving product growth and execution of our crypto-related products and services. You will work closely with cross-functional teams, including engineering, design, marketing, and business development, to define product strategy, prioritize features, and deliver exceptional user experiences. The ideal candidate should have a deep understanding of the crypto landscape, possess strong data analytical and communication skills, and be passionate about driving innovation in the crypto industry.
What You'll Be Doing:
Product Management: Design and scale crypto assets trading products across Spot, Margin, Futures, Perpetuals and Options, including account models (e.g., unified/cross-margin), order lifecycle, margin checks, position management, market data, and interfaces to matching engine and settlement modules.
Market insight: Deep-dive into industry trends and our targeted customers (active retail, institutional, and liquidity providers). Conduct competitor and customer research to identify innovations that keep our trading system leading the industry in terms of both crypto and TradFi.
Trading Experience: Drive best-in-class trading UX across Web and App, including modular layouts, advanced order tickets, customizable charting (Kline), and integrated tools that improve speed-to-trade and active trader retention.
Liquidity & Execution Quality: Own liquidity parameters and fee strategy for delta-one products; collaborate with market makers and institutional partners to improve spreads, depth, slippage and fill-rateswhile balancing incentives and platform competitiveness.
Risk Management Framework: Define and enhance risk controls, including price limits, funding rate methodology, index/mark price logic, discount rates, leverage & position tiers, and real-time monitoring/alerting to strengthen market resilience during high-volatility events.
End-to-End Product Oversight: Own product strategy and roadmap from ideation through PRDs/user stories, UAT, launch, optimization and scaling; set clear success metrics and continuous improvement loops.
Stakeholder Engagement & Client Partnerships: Serve asthe primary liaison across engineering, quant/risk, compliance, legal, operations, marketing and BD, as well as institutional clients and liquidity providers; translate complex needs into clear requirements and delivery plans.
Platform Enhancement: Contribute to the continuous evolution of the platform, ensuring it supports cross-border distribution and new product lines (including tokenized RWAs where applicable) while adhering to regulatory and operational requirements.
What We Look For In You:
Min 5+ years of experience in product management, with a strong focus on crypto trading platforms, derivatives, blockchain/digital assets, or financial infrastructure.
Domain expert on derivatives products (perpetuals/futures/options), including margining, order workflows, and market microstructure.•Proven track record leading large-scale trading platform transformations across Web and App (e.g., unified account models, cross-margin, or multi-product trading experiences).
Strong understanding of exchange liquidity economics and risk frameworks, including funding rates, index/mark price methodology, price limits, tick sizes, leverage/position tiers, and fee strategy.
Experience delivering regulatory-sensitive launches and partnering closely with compliance/legal teams; familiarity with Singapore, EU (MiCA) and other major jurisdictions is preferred.
Demonstrated ability to work directly with institutional clients, market makers and vendor partners; strong stakeholder management and communication skills.
Technical fluency in exchange systems and blockchain technology; familiarity with smart contracts and token economics is a plus.•
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company event
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
#LI-ONSITE
#LI-WWW
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: London
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
As a Technical Account Manager (TAM) at Checkout.com http://Checkout.com, you will manage a portfolio drawn from our largest and most strategic enterprise merchants. TAM coverage is reserved for a select group of accounts, and you will work on them alongside our Account Management (AM) team. You will be responsible for the technical relationship, and together with the AM you will grow and maintain every account in the portfolio. You do that by unlocking the technical elements, removing friction from our technical products and, most importantly, making sure each customer has the best possible payment performance and technical health, so the commercial relationship can grow.
What you'll be doing:
- Customer Partnership: Be the primary technical point of contact for the merchants in your portfolio. Build trusted relationships with their technical and product teams and run the technical part of quarterly business reviews, while the AM owns the commercial relationship and pricing.
- Payment Performance: Monitor acceptance rates, decline patterns and authentication results across your portfolio, find what is costing merchants approvals and fix it.
- Technical Consultancy: Root-cause decline spikes, integration errors and configuration problems using log monitoring and data querying tools, and see them through to resolution. Collaborate with issuers, card schemes and our internal teams that manage those relationships to resolve systemic issues.
- Product Adoption: Lead the rollout of new products, payment methods and technical migrations as merchants expand with Checkout.com http://Checkout.com.
- Account Growth: Spot growth opportunities in your merchants' roadmaps and collaborate with the AM on the best way to position new products and solutions. Strengthen upsell conversations with demos, workshops and technical training on new features.
- Cross-functional Collaboration: Work with many teams across Checkout.com http://Checkout.com, including Product and Engineering, to translate merchant requirements into clear action items that deliver better outcomes for the customer, such as improved payment performance.
Qualifications
- 3 years of experience in a customer-facing technical role, managing internal and external stakeholders up to senior level.
- Strong problem-solving skills, with the ability to investigate complex and unfamiliar technical issues independently and drive them to resolution.
- Comfortable with core technical concepts, such as APIs and how front-end and back-end systems work together, and able to explain them clearly when advising merchants.
- Strong data literacy, with the ability to use query tools and AI to analyse data, extract insights and turn them into improvements.
- Experience with data querying and logging tools such as Datadog and BigQuery.
- Comfortable using AI tools and agents in your day-to-day work to investigate issues faster, automate repetitive tasks and scale your impact.
- Excellent communication skills, with the ability to engage both technical and non-technical stakeholders.
- Willingness to travel occasionally to client sites as required.
- Experience in payments or SaaS (software as a service) is a plus.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Hong Kong, Hong Kong SAR
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You’ll Be Doing
Account Identity & Lifecycle
: Own the product roadmap for user account identity (individual / institutional) and preference settings, and lead end-to-end account lifecycle management.
Login & Authentication
: Drive the productization of the login system, covering standard login, third-party login, QR code login, and more, while also owning product design for OKX Wallet ↔ exchange account connection and third-party app OAuth authorization.
Permissions & Account Architecture
: Own the design and evolution of account hierarchy and permission systems, supporting the company's diverse business models.
Business Growth Enablement
: Partner with institutional, compliance, and risk teams to translate AUM, trading volume, and other growth targets into an account infrastructure roadmap; drive adoption of institutional capabilities such as RBAC and Custody in key regions; and turn institutional clients' customized requirements into standardized product capabilities.
Experience & Efficiency Optimization
: Continuously track account-related complaints and support tickets to identify and address friction points, while driving the AI transformation of the User Center product line and promoting the adoption of AI agents in day-to-day work.
What We Look For In You
5+ years of product management experience, including at least 2 years owning account systems / permission systems / compliance systems, or complex To B or To B+C hybrid platform products
Strong systems-architecture mindset, with the ability to independently translate business requirements into product solutions and engage in deep discussions with engineering teams
Strong business judgment and data sensitivity, able to drive product decisions and prioritization
Strong cross-team and cross-region collaboration and communication skills, able to engage internal teams, institutional clients, and regional compliance needs simultaneously
Skilled at working with AI
Fluent in both Chinese and English as working languages
Nice-To-Haves
Background in the cryptocurrency industry
Experience leading an account system architecture evolution or platform re-architecture from 0 to 1
Hands-on experience applying AI agents / AI productivity tools within product workflows
Perks & Benefits
Competitive total compensation package
L&D programs and education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
#LI-WWW
#LI-ONSITE
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Singapore, Singapore
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You’ll Be Doing
Account Identity & Lifecycle
: Own the product roadmap for user account identity (individual / institutional) and preference settings, and lead end-to-end account lifecycle management.
Login & Authentication
: Drive the productization of the login system, covering standard login, third-party login, QR code login, and more, while also owning product design for OKX Wallet ↔ exchange account connection and third-party app OAuth authorization.
Permissions & Account Architecture
: Own the design and evolution of account hierarchy and permission systems, supporting the company's diverse business models.
Business Growth Enablement
: Partner with institutional, compliance, and risk teams to translate AUM, trading volume, and other growth targets into an account infrastructure roadmap; drive adoption of institutional capabilities such as RBAC and Custody in key regions; and turn institutional clients' customized requirements into standardized product capabilities.
Experience & Efficiency Optimization
: Continuously track account-related complaints and support tickets to identify and address friction points, while driving the AI transformation of the User Center product line and promoting the adoption of AI agents in day-to-day work.
What We Look For In You
5+ years of product management experience, including at least 2 years owning account systems / permission systems / compliance systems, or complex To B or To B+C hybrid platform products
Strong systems-architecture mindset, with the ability to independently translate business requirements into product solutions and engage in deep discussions with engineering teams
Strong business judgment and data sensitivity, able to drive product decisions and prioritization
Strong cross-team and cross-region collaboration and communication skills, able to engage internal teams, institutional clients, and regional compliance needs simultaneously
Skilled at working with AI
Fluent in both Chinese and English as working languages
Nice-To-Haves
Background in the cryptocurrency industry
Experience leading an account system architecture evolution or platform re-architecture from 0 to 1
Hands-on experience applying AI agents / AI productivity tools within product workflows
Perks & Benefits
Competitive total compensation package
L&D programs and education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
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Dubai, United Arab Emirates
УдалённоWhere Enterprise Support is primarily technical and customer-facing, this role resolves payment, identity/verification, account-access, onboarding, and project-related questions for contractors working across every timezone
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