Location: Mexico City, Mexico
Uptalent.io is seeking a highly skilled and experienced Woodframe Structural Engineer to join our fast-growing team. As a Woodframe Structural Engineer, you will have the opportunity to work with the top talent from Latam and contribute to some of the most exciting and impactful projects around the world. Uptalent.io is a global platform that connects the best companies with the best talent, and we are looking for an individual who shares our passion for excellence.
Responsibilities
Design and analyze the structures of wood-frame buildings, (mainly Residential projects) ensuring they meet applicable codes and standards.
Develop comprehensive structural engineering plans and make recommendations based on your findings.
Work closely with architects, builders, and other engineers to ensure that all structural components are properly designed and integrated.
Use structural analysis software to model and design wood-frame structures.
Manage project budget and timelines, identifying conflicts and making recommendations for corrective actions.
Provide technical guidance and mentoring to team members.
Requirements
At least 4 years of experience in woodframe structural engineering in projects for the United Stes or Canada.
Proficient in RISA 3D.
Excellent problem-solving skills and critical thinking abilities.
Strong attention to detail and ability to complete projects within given timelines.
Exceptional written and verbal communication skills in English.
Benefits
Work From Home or anywhere.
Highly Competitive Compensation.
Work for the most exciting companies in the US.
Flexible Schedule.
Healthy Work-Life Balance
Location: Mexico City, Mexico
Uptalent.io is looking for a Remote Landscape Designer to join our team of talented professionals. At Uptalent, we provide top tier talent from Latam to the most exciting companies in the world. As a Remote Landscape Designer, you will have the opportunity to work with innovative companies and bring unique outdoor spaces to life.
Responsibilities
Collaborate with clients to develop landscape design plans that meet their needs and vision
Prepare design drawings using Computer-Aided Design (CAD) software
Ensure all designs are compliant with local zoning and building codes
Research and select appropriate plants, trees, and materials for each project
Create project budgets and timelines and manage projects within those parameters
Supervise and inspect construction work to guarantee adherence to the design plan and quality standards
Provide excellent customer service to maintain client satisfaction and follow up with clients after project completion
Requirements
Landscape Design and/or Urban Design Background
Proficient in using different design software to create mood boards, conceptual design presentations, marketing renderings, & marketing presentations.
Passion for biology, biodiversity, and permaculture
Highly imaginative in presenting conceptual designs visually
Fluent in English and good communication skills
Previous experience working for companies in the US is welcome
Understanding of Horticulture depending on different climate areas
Benefits
Work From Home or anywhere.
Highly Competitive Compensation.
Work for the most exciting companies in the US.
Flexible Schedule.
Healthy Work-Life Balance
Location: Mexico City, Mexico; Buenos Aires, Argentina
We are seeking an Advanced Plumbing Designer & BIM Modeler to join our team and support high-level plumbing design and modeling projects for the U.S. market, with a strong focus on New York standards, codes, and construction practices.
This role is ideal for a technically strong professional with experience developing detailed plumbing systems in Revit and Revit Fabrication, capable of producing coordinated, construction-ready models and documentation.
Key Responsibilities
Develop detailed plumbing BIM models for commercial, residential, hospitality, and/or mixed-use projects.
Produce plumbing layouts, riser diagrams, and coordinated construction documentation.
Work on MEP coordination processes alongside multidisciplinary teams.
Create high-detail fabrication-ready plumbing models.
Ensure all work complies with New York area standards, codes, and industry practices.
Support quantity takeoffs, clash detection, and prefabrication workflows when required.
Collaborate directly with U.S.-based teams and participate in coordination meetings in English.
Requirements
Advanced experience in Plumbing Design and BIM Modeling.
Strong knowledge of New York plumbing codes, standards, and construction practices.
Advanced proficiency in Revit for Plumbing.
Proficiency in Revit Fabrication.
Experience working on U.S.-based projects.
Ability to develop detailed and highly coordinated plumbing models.
Fluent English communication skills, both written and spoken.
Ability to prepare and present a portfolio with relevant work samples.
Strong attention to detail, organization, and problem-solving skills.
Important:
Strong construction-side mindset with practical understanding of constructability, field installation workflows, prefabrication processes, and fabrication-ready coordination — not only design-oriented BIM modeling experience
Preferred Qualifications
Experience with Navisworks and BIM coordination workflows.
Previous experience in high-rise, commercial, hospitality, healthcare, or data center projects.
Familiarity with fabrication standards and prefabrication processes.
Ability to work independently and integrate seamlessly with remote teams.
Benefits
Work From Home or anywhere.
Highly Competitive Compensation.
Work for the most exciting companies in the US.
Flexible Schedule.
Healthy Work-Life Balance
УдалённоMexico City, Mexico; Buenos Aires, Argentina
Location: Mexico City, Mexico
Uptalent.io is a leading global platform that connects world-class professionals from Latin America with the most exciting companies in the world. They are currently seeking experienced Remote Mechanical Engineers to work for cutting-edge Engineering companies in the US. In this role, you will work with a team of engineers to design and develop mechanical projects remotely.
Responsibilities
Collaborate with team members to develop mechanical designs for various projects
Solve technical problems related to mechanical systems
Document engineering specifications and create technical drawings
Conduct research to stay up to date on the latest developments in mechanical engineering
Communicate with clients and stakeholders to ensure their needs are met
Requirements
Experience with design of typical building mechanical systems with an emphasis
on
HVAC systems
but also including plumbing, and fire protection systems
Proficient in Autodesk Revit
Minimum one year experience with relevant system design
Proficient in MS Office
General working knowledge of relevant building codes
* Hiring Process: The hiring process for this role comprised three mandatory stages:
An online video interview.
An online assessment to evaluate personal and technical aptitudes.
Creation of a portfolio highlighting the candidate's most pertinent projects.
Benefits
Work From Home or anywhere.
Highly Competitive Compensation.
Work for the most exciting companies in the US.
Flexible Schedule.
Healthy Work-Life Balance
Location: Mexico City, Mexico
Uptalent.io is a global platform that connects the most exciting companies in the world with top talent from Latin America. Our goal is to provide the best engineering talent to companies worldwide, delivering maximum value at a competitive cost. We are currently seeking a Remote Electrical Engineer to join our team.
As a Remote Electrical Engineer at Uptalent.io, you will be responsible for designing and developing electrical systems and components for mechanical or industrial engineering projects. You will work closely with other engineers and project managers to ensure that projects are completed on time, within budget, and to the highest standards. With remote work becoming more common, we are looking for a flexible and adaptable engineer who can thrive in a remote environment.
Responsibilities
Provide electrical system design support for projects
Continue to develop personal engineering skills
Work towards attaining professional registration if not already registered.
Provide input for continuous improvement of engineering processes
Work with Project Managers on assigned engineering tasks
Ensure design complies with regulatory, code, and client requirements
Work with Designers to execute engineering tasks
Requirements
Experience with design of typical building plumbing systems including domestic water,
waste/vent, and storm piping systems
Proficient knowledge of International Plumbing Code
Proficient in MS Office
Proficient in Autodesk Revit
Minimum one year experience with plumbing system design (domestic, sanitary, storm)
Benefits
Work From Home or anywhere.
Highly Competitive Compensation.
Work for the most exciting companies in the US.
Flexible Schedule.
Healthy Work-Life Balance
Location: Ho Chi Minh City, Vietnam
You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals. This is delivered primarily through scheduled 60-minute video sessions on our platform.
This is a freelance remote role with the flexibility to decide your business hours. Local candidates are preferred but others can still be considered. This role is a great opportunity to supplement your current job or private practice.
We're seeking to partner with Clinical Psychologists and Counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching
What You'll Do
Provide 1-on-1 telehealth/or onsite mental health support for Intellect’s clients
Focus on clinical cases such as depression, anxiety, trauma, schizophrenia, eating disorders, addiction etc.
Collaboratively work with the internal clinical team by suggesting improvements to the program and the platform
Requirements
Has a Master / Postgraduate Diploma training in Counselling or Clinical Psychology
Candidates must be skilled in Cognitive Behavioural Therapy or other evidence-based approaches (e.g. Motivational Interviewing, DBT, SFBT, etc.)
Candidate must have at least 300 clinical hours post masters degree
Candidate can communicate in English and their local language
Candidates with prior experience in EAP, counselling working adults or coaching managerial roles is a plus
Candidates who are open to working onsite if necessary is a plus
Location: Metn, Lebanon
The Company
Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.
At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.
About the Role
We are looking for a
Senior Site Reliability Engineer
who will play a critical role in ensuring high availability, performance, and resilience across our production systems. You will be at the heart of operational excellence, leading high-impact incident responses, building proactive monitoring systems, and engineering automation that prevents outages before they happen. If you love solving complex distributed system challenges and thrive in high-pressure environments, this role is for you.
Key Responsibilities
Incident Management & Reliability
Act as
Incident Commander
during major outages, leading real-time diagnosis, communication, and recovery.
Own and improve the end-to-end
incident management lifecycle
, including post-incident reviews and action plans.
Drive
root cause analysis
and proactive reliability improvements to prevent recurrence.
Monitoring & Observability
Design and maintain
metrics, alerts, and dashboards
using
Prometheus
,
Grafana
, and
New Relic
.
Implement
SLIs/SLOs
to monitor service health and drive availability targets (99.99%+ uptime).
Integrate
log management
and
distributed tracing
with tools like
ELK Stack
and
AWS X-Ray
.
Automation & Tooling
Develop
automation scripts
and internal tooling in
Python or Node.js
to reduce manual ops and accelerate recovery (MTTR improvement).
Build self-healing infrastructure using
IaC
and
automation pipelines
.
Optimize on-call workflows, escalation policies, and runbooks using
PagerDuty
.
Cloud Infrastructure
Operate and improve infrastructure hosted on
AWS
, ensuring reliability, cost efficiency, and scalability.
Collaborate with backend and platform teams to embed
SRE best practices
across engineering.
Key Qualifications
4+ years of experience in
Site Reliability Engineering, DevOps, or Platform Engineering
.
Proven success managing
production incidents
and participating in
on-call rotations
.
Strong hands-on experience with
Prometheus, Grafana
, and
PagerDuty
.
Proficient in
Python or Node.js
for automation and tooling.
Experience with
AWS services
(EC2, CloudWatch, ECS/Lambda, IAM, etc.).
Solid understanding of
Linux systems, networking, and CI/CD pipelines
.
Nice to Have
Experience as
Incident Commander
in mission-critical environments.
Knowledge of
New Relic
,
Sentry
,
ELK Stack
, or
Datadog
.
Background implementing
SLIs/SLOs/Error Budgets
(Google SRE model).
Familiarity with
Docker, Kubernetes, Terraform, or Ansible
.
Certifications such as:
AWS Solutions Architect Associate/DevOps Engineer
ITIL Foundation
or relevant reliability certifications.
Location: Ho Chi Minh City, Vietnam
You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals. This is delivered primarily through scheduled 30-minute video sessions on our platform.
This is a freelance remote role with the flexibility to decide your business hours. Local candidates are preferred but others can still be considered. This role is a great opportunity to supplement your current job or private practice.
We're seeking to partner with International Coaching Federation (ICF) Coaches, Clinical Psychologists, and counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching.
What You'll Do
Focus on sub-clinical cases such as work stress, procrastination, work-life balance etc.
Support your clients in setting up either person or career goals, relationships, etc
Facilitate engaging group wellness sessions on relevant topics such as stress management, resilience, work-life balance, mindfulness, healthy workplace habits, and emotional well-being. Encourage participation, provide practical strategies, and create a safe and supportive environment for group discussion.
Collaboratively work with the internal clinical team by suggesting improvements to the program and the platform.
Requirements
Has an active International Coaching Federation Certification OR a Master / Postgraduate Diploma training in Counselling / Clinical Psychology
Skilled in coaching techniques and/or evidence-based approaches (e.g. Cognitive Behavioural Therapy, Motivational Interviewing, DBT, SFBT, etc.)
ICF Coaches must have at least 200 coaching hours
Counsellors and Clinical Psychologists must have at least 300 clinical hours post graduation
Candidate must be proficient in English and local language
Candidates with prior experience in EAP, counselling working adults or coaching managerial roles are prioritized
Location: Metn, Lebanon
The Company
Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.
At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.
Role
As an Engineering Manager II, you will lead a team of software engineers to create, maintain, and enhance our applications. The ideal candidate will have experience managing a team of engineers and working collaboratively with designers, product managers, and other stakeholders.
Description
This position requires someone with a passion for web development and people management. As a manager on our team, you are responsible for driving toward sound implementation and timely delivery. You are good at managing development projects that span multiple functional teams with demanding deadlines. You can overcome technical challenges daily. In addition to crafting efficient designs, you recognize the importance of architectural design and iterative feedback. In this role, you will:
Lead, mentor, and develop a high-performing engineering team, supporting career growth and creating a strong culture of ownership and continuous improvement.
Recruit and grow world-class engineering talent, ensuring the team has the right skills and capabilities to deliver impactful products.
Own the engineering roadmap in collaboration with Product Managers, Designers, and other stakeholders, translating product priorities into clear technical execution plans.
Oversee the development of new features and improvements across our Super App, while rolling up your sleeves and contributing hands-on when needed.
Partner closely with Product and Engineering teams to ensure high standards of code quality, performance, reliability, and maintainability.
Drive technical design and architecture discussions, facilitating whiteboard sessions and ensuring end-to-end integration, scalability, and user impact are considered from the start.
Conduct regular 1:1s and provide ongoing coaching, feedback, and support to help team members grow and succeed.
Stay current with emerging technologies and best practices in mobile and software development, engineering, and testing.
Key Qualifications
6+ years of experience in web development or a related field
Proven experience in leading and mentoring a team of web developers
Strong proficiency in modern web technologies including HTML, CSS, JavaScript, and relevant frameworks and libraries (e.g., React, Angular, Vue.js)
Experience with server-side programming languages such as Java, Python, or Ruby
Experience with web application frameworks such as Express.js, Django, or Laravel
Experience with database technologies such as MySQL, MongoDB, or PostgreSQL
Experience with version control systems such as Git
Familiarity with cloud-based infrastructure, such as AWS or Google Cloud
Experience with containerization and orchestration technologies such as Docker and Kubernetes
Solid understanding of software engineering principles and best practices, including Agile methodologies
Excellent problem-solving and analytical skills
Strong communication and collaboration skills
Passion for building high-quality, scalable web applications
Ability to work in a fast-paced, dynamic environment.
Nice to have
Experience with project management tools such as JIRA
Previous experience with food delivery applications
Exceptional communication, leadership, and influence skills
Strong partnership and cross-functional collaboration skills.
Benefits
Competitive compensation
Discounts on your Toters orders
First-class medical insurance
National Social Security Fund registration
Toters is an Office-First company, but hybrid work is tolerated.
Location: Guatemala City
Workplace: onsite
Recruitment Specialist will be responsible for the full recruitment cycle from sourcing up to the onboarding of new hires. Responsibilities include developing and improving recruitment strategies, leverage existing sources and coming up with new ones that can help the candidate flow, screening and interviewing applicants and reporting back the results of the different positions being filled at the IDT Guatemala location.
Good communication, great interpersonal skills, teamwork and experience recruiting different roles is desired.
Requirements
Minimum of 1.5 years of experience as recruiter or similar position.
English level 85% written and spoken.
Ability to work onsite and remote as required.
Self motivated and goal oriented person.
High proficiency with Microsoft Office suite
Experience with massive recruitment is a plus
Studies in Organizational Psychology or similar are are are a plus.
Ability to work under pressure with high level of accuracy.
Team player.
Location: Mexico City, Mexico
Workplace: remote
Introducción
¿Manejas los buscadores como un genio? ¿Encuentras lo que buscas con un par de palabras clave? Welo Data está buscando a una persona de habla española de España para participar en un proyecto de cliente como evaluador de calidad de anuncios (Ads Quality Rater).
Usarás una herramienta única, basada en la web para evaluar los anuncios de los buscadores en función de las pautas del proyecto.
Requisitos
- Fluidez en español
- Deberán ser de España y estar ubicados en Mexico
- 18+
- Alta comprensión del inglés, hablado y escrito
- Conocedor de la web y capacidad de trabajar en un entorno de ritmo rápido
- Sistema informático fiable y buena conexión a Internet
- Capacidad para seguir instrucciones en inglés y cumplir con las directrices del proyecto esperadas por el cliente
- Deberá firmarse un Contrato de Confidencialidad para proteger la confidencialidad del cliente
- Deberá pasar una prueba de dominio del idioma, capacitación y una rigurosa prueba de calidad diseñada por nuestro cliente antes de comenzar a trabajar
Detalles del proyecto
Ubicación: Remoto (Debe ser en Mexico)
Cantidad de horas: De 5 a 20 horas a la semana, distribución libre
Tarifa de pago: Variable basada en la complejidad de la tarea (aproximadamente $4 USD por hora)
Tipo de contratación: Contrato independiente/Autónomos
Debe tenerse en cuenta que esta oferta es para un trabajo independiente basado en la necesidad del proyecto. Debido a esto, las horas semanales variarán y se espera flexibilidad con el cambio.
When you join Welo Data, you have the opportunity to bring your career to the next level.
- We offer a great variety of unique and interesting projects in a multicultural and international environment
- We focus on building long-term, supportive relationships with all of our partners
- Our projects offer excellent professional development opportunities that empower your career learning and growth
- You'll receive human support from our Community Team 24 hours per day, 6 days per week
If this opportunity sounds appealing to you, take a moment to apply below!
To know more details (Click here)
Location: Mexico City, Mexico
Workplace: remote
MAIN PURPOSE OF THE ROLE
Are you a search engine guru? Can you find what you're looking for with just a few keywords? We have a unique opportunity for you to put your skills to the test!
Welocalize is looking for an Spanish (Mexico) speaker in Mexico to help support our client's project as Junior Quality Coordinator.
MAIN DUTIES
You will be the junior coordinator of our Search Quality Rater project.
You will complete tasks both in Spanish (Mexico) and English (US).
The following is a non-exhaustive list of responsibilities and areas of ownership of the Junior Quality Coordinator:
Performance Analysis
・May analyze data on quality performance, produce statistical quality reports, monitor progress, and create related documentation - with support from Quality Coordinators.
・Completes Internal Assessments.
・ Provides feedback on blind test ranges and queries coming from the team.
・ May provide ad-hoc support to raters and educate them on best practices and client’s expectations.
・Flags raters that show any behavioral concerns.
・ May analyze RCAs provided by resources and request clarifications, as necessary.
Training and support
・ May participate in the creation/review of new training material, including best practices, newsletters, webinars, and others.
Analytics, Reporting, Knowledge, and Asset Management
・May keep track of data and analyze the data.
Communication
・May attend meetings with different stakeholders as applicable - with support of Quality Coordinators.
・ Monitors raters’ queries.
Other
・ May perform other program-specific tasks needed to achieve OKRs.
Project Details
Location: Remote, Mexico-based
Hours: 20hours/week
Start date: ASAP
Employment Type: Freelance/Independent Contract
REQUIRED SKILLS
Fully Proficient in Spanish (Mexico)
Strong understanding of English
Must be located in Mexico
Strong understanding of popular culture in Spanish (Mexico)
Must be dedicated only to "Search Quality rating program" and NOT other search or ads rating programs
Must not have current or previous experience with "Ads quality rating"
Must be the only one in your household working as a "Search Quality Rater"
Web-savvy and able to work in a fast-paced environment
Excellent online research skills
Reliable computer system and internet connection
Reliable anti-virus software (as you will be surfing the web as part of the work)
Ability to follow instructions in English and comply with the project conventions and rules expected by the client
Must sign a Non-Disclosure Agreement to protect client confidentiality
Must pass learning modules and a required quality test designed by our client before starting work
When you join Welocalize, you have the opportunity to bring your career to the next level:
... receive steady volume of work and long-term partnership {where this applies}
... professional development: work on exciting projects that will empower you keep learning and growing
... work with multicultural, international team with a great variety of documents and content types
... 24-hour 6-day a week support from our Community team.
If this opportunity sounds appealing to you, apply below.
Location: Metn, Lebanon
Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.
At Toters, technology is at the heart of everything we do. We have product teams that are working hard everyday to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.
We are looking for an experienced individual with marketing experience that will generate continuous improvement and leanings on how to find and convert scalable sources of potential customers.
As a CVM Marketing Executive at Toters, your objective is to drive double-digit week-over-week growth at one of the most promising start-ups in the Middle East. That’s it, the rest is up to you
RESPONSIBILITIES:
● Drive all customer acquisition activities: social media, digital advertising, offline, trade marketing, referrals, company-sponsored push and online influencers
● Stimulate Toters base usage (e.g. in-app, push notifications, SMS, and email marketing)
● Manage performance of marketing across different channels: paid acquisition, conversion optimization, email and engagement, partner marketing
● Develop and implement new acquisition, engagement and retention programs
● Design and execute marketing campaigns and manage content generation
● Run surveys and analytics to answer key strategic growth questions (e.g., what behaviors/demographics predict customer LTV)
● Experiment constantly to identify and refine acquisition channels and optimized conversion funnels
● Create and update digital marketing strategies that will support the organization to achieve its aims as part of the overall Marketing and Communications plan
● Develop and manage digital marketing campaigns across multiple channels utilizing tools and techniques as appropriate including e-mail marketing, paid search, SEO
● Work with the Marketing & Communications team to create high quality content for a range of online platforms which is optimized and consistent with the brand and tone of voice
SKILLS/REQUIREMENTS/QUALIFICATIONS
●
B.S. or M.S. in Business Administration, Marketing, or other disciplines, complemented by a minimum of 0-3 years of relevant work experience
● Versatile. Ability to thrive in a cross-functional environment while juggling multiple responsibilities
● Strong organization and management skills
● Strong MS Excel skills. Ability to analyze campaign performance and draw insights/conclusions
● Tech savvy. Able to learn and use web tools
Location: Metn, Lebanon
Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.
At Toters, technology is at the heart of everything we do. We have product teams that are working hard everyday to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.
The Customer Experience Specialist position in Beirut is key in driving Toters’ growth across the country, and with multiple stakeholders. We are looking for a multi-skilled candidate with strong communication and customer service skills to help TOTERS scale up operations and grow our customer base. The selected individual will help Toters grow and manage the day-to-day operations, while delivering excellent customer experience.
Responsibilities:
Answer all inbound communications from customers and merchants.
Monitor orders queue for any new orders and manage the new order assignment process 6 days a week.
Handle daily customer care emails, support messages, and calls.
Follow up on assigned orders with phone calls & Chats to Merchants and Customers to ensure orders are received and being processed without any delays or issues.
Channel market feedback to technology team to improve the Customer and Driver Apps.
Monitor any issues with orders and deliver necessary compensation to customers when needed.
Handle initiated outbound activities/campaigns when required.
Meet the department’s KPI targets for order fulfillment and service quality.
Help Toters continue to WOW its growing customer base.
Requirements:
B.S in Business Administration, Communications, Public Relations, or related field, or equivalent work experience.
Responsible individual who is able to wear multiple hats to get the job done, from sitting behind a desk and performing analytical tasks, to delivering exceptional service to customers and following up with merchants and the operations team through phone calls, chats and email.
A Positive mindset, Fast learner, dynamic and able to work well under pressure.
Understand the impact of having a positive attitude when handling certain cases, and handle stress. Apply elements of building positive rapport with customers and ensure proper etiquette to satisfy various customer situations.
Constant readiness and availability, with the ability to manage calls and communication channels 6 days a week, especially during dinner and lunch peak hours.
Flexible and willing to work on shift based environment including weekends, holidays, evening and overnight shifts.
Excellent communication skills in English and Arabic.
Strong Organization and Time Management skill.
Tech savvy, and is able to learn and use web tools.
Location: Metn, Lebanon
Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.
At Toters, technology is at the heart of everything we do. We have product teams that are working hard everyday to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.
An Account Manager has to be experienced to manage all types of accounts and to handle an all time great relationship with merchants. The Account Manager serves as the interface between the merchants and the Business Development team in the company. They are assigned a company's existing merchants accounts and their main job is to sustain and grow its profile.
Responsibilities:
Serve as the lead point of contact for all Merchants on account management matters
Build and maintain strong, long-lasting merchant relationships based on trust and respect
Negotiate contracts and close agreements to maximize profits
Ensure the timely and successful delivery of our solutions according to merchant needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing merchants and/or identify areas of improvement to meet objectives and increase revenues
Creating co-marketing initiatives and promotional material with merchants aimed at attracting new users to toters’ platform and highlighting to existing customers the value of being on our platform
Forecast and track account metrics and take the initiative to rectify/enhance on the findings
Prepare reports on account status
Collaborate with the Business Development team to identify and grow opportunities
Communicating with merchants to understand their needs and explain product value
Collecting and analyzing data to learn more about consumer behavior and propose ideas to increase revenues
Maintaining updated knowledge of company products and services
Resolving complaints and preventing additional issues by improving processes
Identifying industry trends.
Acting as a client advocate with a focus on improving the merchant experience.
Requirements:
Proven work experience as a, Account Manager, Sales Account Manager or similar role
Problem solving skills and analytical skills
Solid experience with CRM software and MS Office (particularly MS Excel)
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation skills
Strong verbal and written communication skills
BA/BS degree in Business Administration, Sales or relevant field
Extensive, accurate product knowledge.
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.