Location: Basra, Iraq
Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.
At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.
The Demand Planning Team Lead will oversee the small team responsible for forecasting demand, maintaining inventory balances, and ensuring alignment between supply and customer demand for Toters’ product categories (grocery, fresh, fast-moving goods, etc.). This role bridges commercial, operations, and finance, ensuring that Toters has the right products in the right place at the right time while minimizing waste and stockouts.
The lead is also responsible for mentoring demand planners/analysts, defining processes and KPIs, improving forecast accuracy, and contributing to strategic planning (e.g. new product introductions, promotions, seasonal planning).
This role is based in Basra, Iraq
Key Responsibilities
Lead, mentor, and manage a team of demand planners / forecasting analysts.
Define, maintain, and continuously improve demand planning processes, including forecast cycles, review cadences, and escalation paths.
Oversee demand forecasting across product categories (e.g. grocery, fresh, fast-moving items), using statistical models, historical sales data, promotional plans, seasonality, and market intelligence.
Lead the demand consensus process, conducting forecast review meetings with cross‑functional stakeholders (e.g. sales, marketing, operations, finance).
Monitor forecast accuracy, bias, and other KPIs; drive root‑cause analyses and corrective actions.
Coordinate with inventory / supply teams to translate demand plans into procurement / replenishment plans.
Support new product launches, product phase‑outs, promotions, and assortment changes by producing demand forecasts and scenario analyses.
Work closely with commercial teams to understand promotional calendars, price changes, and marketing initiatives and reflect their impact in the forecast.
Liaise with operations/logistics to flag risks (e.g. lead time variability, supply constraints) and propose mitigation strategies.
Prepare executive dashboards, reports, and presentations to senior leadership that synthesize demand trends, forecast errors, and strategic insights.
Drive adoption of better tools, automation, and analytical enhancements (e.g. move from Excel to forecasting software, predictive models) to scale the planning function.
Foster a culture of collaboration and data-driven decision making across teams.
Qualifications / Skills
Bachelor’s degree in Business, Supply Chain, Statistics, Engineering, Economics, or related field.
3–5+ years of experience in demand planning / forecasting / supply chain roles, ideally with exposure to fast-moving consumer goods, retail, or grocery.
At least 1–2 years in a leadership or supervisory role (mentoring, coordinating planners) preferred.
Willing to relocate to Basra, Iraq
Location: Remote, USA
Workplace: remote
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Position Summary:
We are looking for a Principal Salesforce Architect, reporting to the Director – Enterprise Architecture, to work with the IT team, product teams, as well as senior executives to drive the design of our enterprise domain taxonomy. As a Salesforce architect, you will be required to represent deep expertise on modernization and transformation of mission critical applications facilitated by aligning these applications to their core business domains. The ideal candidate will champion business and technology alignment of core capabilities ensuring the buildout of an enterprise taxonomy framework which will underpin domain roadmaps and technology transformation. We are seeking a candidate who has great breadth and depth of experience when it comes to developing business relationships and ensuring technology alignment.
Key Responsibilities:
•Execute the strategic vision for the Enterprise Architecture practice under the guidance of leadership
•Collaborate with domain architects, engineers, and leaders to develop technical standards, reference architectures, design patterns, opinion papers, and architecture decision frameworks that guide technology solutions, especially those requiring integration of multiple platforms, operating systems, and applications across the business.
•Develop and manage a technical strategy and coordinates adoption. This individual will be responsible for architecting enterprise guidance that conveys standard processes and common pitfalls for system design, infrastructure integrations, application development practices, and application runtime principles.
•Manage the architecture review process by creating validation checklists, reviewing architectural artifacts, and providing domain specific guidance to drive architectural alignment across the enterprise.
•Translate business requirements into well architected solutions that best leverage the Salesforce com platform
•Design and develop effective and efficient end to end solutions for complex business problems
•Apply architectural and engineering concepts to design solutions that meet operational requirements, such as scalability, maintainability, security, reliability, extensibility, flexibility, availability, and manageability.
•Manage the technical delivery of custom development integrations and data migration elements of a Salesforce com implementation
•Technical Strategy Development: Develop and execute a comprehensive technical strategy for Salesforce platform encompassing architecture design development integration and maintenance
•Conduct research and develop Proof of Concepts on emerging technologies and implementation toolkits in support of anticipated development efforts and recommend technologies that are functionally robust and cost effective.
•Research, enforce, and drive the adoption of design patterns throughout the enterprise and evangelize standard processes for solution design and development.
•Contribute to producing target state solution architectures, conducting architectural assessments and gap analyses, and shaping the overall solution strategy and roadmap
•Partner with data architect(s) to support data management practices, ensuring data integrity, security, and compliance
•Partner with integration architect(s) to support integration strategies ensuring seamless communication and data flow across various systems
•Work closely with solution architects to ensure that individual solutions align with the overall enterprise architecture
•Collaborate with business leaders to create business capability models that align technology capabilities with business needs
•Contribute to building a vibrant ‘learning community’ within the enterprise architecture discipline, fostering continuous improvement and consistently delivering value to various business units
Required Experience & Skills:
•Bachelor's or Master's degree in Computer science, Information Technology, or a related field
•5+ years of experience as a senior domain architect or senior enterprise architect.
•Prior experience as a Principal Salesforce Architect in a global organization working with Salesforce Connected Apps (applications from SalesForce App Exchange)
•Proven experience designing and delivering complex B2B SaaS Salesforce solutions.
•Led at least two large-scale Product-to-Cash (CPQ/RCA) implementations from design to go-live, with 5+ years of experience defining Salesforce architecture across quoting, contracting, fulfilment, billing, revenue, customer success, and customer support.
•Familiarity with managed packages such as Gong, DocuSign CLM, Kantata, Gainsight, Showpad, Qualtrics, or similar enterprise apps would be a plus
•Experience with planning and leading architecture delivery for large-scale business and systems transformation programs is a must
•Proven track record of successfully leading large scale Salesforce initiatives from concept to delivery
•Deep understanding of Salesforce architecture capabilities and ecosystem including Sales Cloud Service Cloud Marketing Cloud and Community Cloud or SuccessFactors ecosystem.
•Strong leadership and interpersonal skills with the ability to effectively communicate complex technical concepts to non-technical stakeholders
•Salesforce certifications such as Salesforce Certified Technical Architect CTA Salesforce Certified Application Architect or Salesforce Certified System Architect preferred
•5 years of Hands-on enterprise architecture framework experience (TOGAF, C4, Archimate etc.)
•Strong analytical, problem-solving, communication skills
•Previous roles with a focus on data architecture, application or solution architecture, integration, risk management, and technology standards
•Strong understanding of security architecture principles and practices
•Proven experience in business capability modeling and translating business needs into technology solutions
Generative AI Code Assistants - Use of Generative AI Code Assistants (e.g. Github Copilot) and knowledge of latest Generative AI Model capabilities would be an asset.
#LI-AJ
#LI-remote
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The USD base salary range for this position is $154,100-$192,600 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
Location: Argentina
Workplace: Remote
Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality.
This is a Future Opening. Webflow does not currently have an immediate opening or confirmed start date for this role. We are using this posting to connect with prospective candidates for anticipated hiring needs. If a matching role opens, our Talent team may contact qualified candidates about next steps
ABOUT THE ROLE:
- Location: Remote-first (Argentina)
- Permanent, full-time employee (this is not a contractor position)
- Application Information:
- This posting is for a future position
As a Senior Software Engineer, Fullstack, you’ll …
- Design, and implement scalable multi-tenant backend services and APIs.
- Work with technologies such as Node.js, Javascript/Typescript, MongoDB, GraphQL, Apollo, Amazon Web Services EC2, S3, Lambdas, Kafka, and more.
- Demonstrable experience and expertise in multiple technical domains.
- Contribute to building and executing on functional strategy.
- Lead projects that directly contribute to team and engineering organization's deliverables.
- Produce maintainable, tested, performant, and scalable code.
- Author, collaborate on, and evaluate design documents.
- Influence technical designs and team-level prioritization as well as participate in technical solutions.
- Collaborate with product managers and designers in an autonomous, supportive team environment.
- Mentor junior engineers in technical skills and Webflow culture.
- Participate in engineering citizenship activities such as co-authoring engineering blogs, strengthening and improving our hiring processes, and leading internal hackathon teams.
In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.
ABOUT YOU:
Requirements:
- Business-level fluency to read, write and speak in English
You’ll thrive as a Senior Software Engineer, Fullstack if you:
- Have 5+ years developing and deploying web applications, with a proven track record of shipping code.
- Are familiar with Node.js and TypeScript and can write scalable services and APIs using Express.js, GraphQL, Apollo, and MongoDB.
- Can debug production issues across services and multiple levels of the stack.
- Have proven experience building complex web systems.
- Have used testing frameworks (e.g. Jest, Mocha, Playwright, Cypress).
- Are comfortable working in an agile, safe-to-fail, environment.
- Stay curious and open to growth-Demonstrate a proactive embrace of AI, actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact.
OUR CORE BEHAVIORS
- Build lasting customer trust. We build trust by taking action that puts customer trust first.
- Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act.
- Reinvent ourselves. We don't just improve what exists, we imagine what's possible.
- Own it all the way. We move fast because the moment demands it, and we hold ourselves accountable to deliver outcomes — for each other, and for customers.
BENEFITS
- Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
- Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
- Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
- Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
- Wellness for the whole you. Access to mental health resources, therapy and coaching.
- Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
- Stipends to support our distributed team. Localized support for cell, Wi-Fi, and WFH expenses to help you settle into your best remote life.
- Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.
Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.
BE YOU, WITH US
At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed https://webflow.com/diversity-equity-inclusion to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.
STAY CONNECTED
Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog https://webflow.com/blog, LinkedIn https://www.linkedin.com/company/webflow-inc-/, X (Twitter) https://twitter.com/webflow, and/or Glassdoor https://www.glassdoor.com/Reviews/Webflow-Reviews-E890506.htm.
PLEASE NOTE:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for accommodation requests will be administered.
To join Webflow, you'll need a valid right to work authorization depending on the country of employment.
If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.
Webflow uses AI tools to assist in screening and evaluating applications. AI does not make final hiring decisions. For details on how we process your personal information, see Webflow’s Applicant Privacy Notice https://webflow.com/legal/applicant-privacy-notice.
Location: Seoul, South Korea; Tokyo; Mumbai, India; Singapore; Sydney, Australia; Kuala Lumpur; Thailand
Workplace: remote
ABOUT YOU
The Developer Evangelist – Community is the public face of Xsolla in the game developer ecosystem, building trust, engagement, and advocacy across online and offline communities. This role focuses on technical content creation including coding, SDKs and APIs, community presence, and relationship-building to help game developers discover, adopt, and succeed with Xsolla’s products.
We are looking for a specialist based in the APAC region. The ideal candidate combines strong technical expertise with excellent communication skills, thrives in partner-facing interactions, and is ready to travel regularly across the APAC region.
You will act as a storyteller and connector—translating complex technical concepts into accessible, inspiring content while ensuring Xsolla has a strong, credible voice in the most relevant developer spaces.
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
RESPONSIBILITIES
Establish and maintain a strong presence in top game developer communities .
Represent Xsolla at developer conferences, meetups, and industry events .
Organize and participate in developer meetups, hackathons, and regional gatherings.
Produce high-quality technical and inspirational materials, including: Articles, blog posts, and tutorials. Videos, webcasts, and looms. Social media stories, posts, and developer updates.
Keep all content up to date and aligned with the latest product releases and best practices.
Collaborate with Developer Marketing to amplify content reach and engagement.
Act as a trusted liaison between developers and Xsolla’s Product/Technical teams.
Gather, organize, and share feedback from the community to help improve product features and documentation.
Identify opportunities for lighthouse integration cases and partner with internal teams to bring them to life.
Track and report on: Reach and engagement of produced content. Community participation and growth. Developer satisfaction with materials and events.
Use insights to refine outreach tactics and maximize impact.
QUALIFICATIONS & SKILLS
3–5 years in Developer Advocacy, Community Management, or related roles, ideally in the game industry.
Technical background and software development experience.
Solid understanding of game development processes and tools (mobile, PC, and/or web).
Proven ability to produce engaging technical content across multiple formats.
Strong presence in online developer communities and comfort in public speaking.
Excellent communication, storytelling, and interpersonal skills, English is a must.
Ability to travel for partner visits, conferences, and training events
Nice to Have:
Fluent in either Korean or Japanese, with excellent written and spoken communication skills.
The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: Jeddah, Saudi Arabia; Riyadh, Saudi Arabia; Yanbu, Saudi Arabia; Tabuk, Saudi Arabia; Al Khobar, Saudi Arabia
Eram Talent is looking for a skilled Reefscape Project Coordinator to join our team in Saudi Arabia. Reefscape Project Coordinator, who will report to the Lead, Operational Strategy & Planning, and is responsible for providing operational support for day-in-the-life operations for the project team at NEOM. Their primary goal is to ensure that resource requirements are carefully planned and managed in support of achieving overall operational objectives and that operational reporting is conducted and managed in accordance with operational procedures.
The ideal candidate will have a strong background in project management, particularly in environmental or marine-based projects. Your experience will help us ensure that our initiatives contribute positively to marine ecosystems while adhering to budgetary and timeline constraints.
Liaise with project team and suppliers to define project requirements, scopes, and objectives that align with operational objectives.
Coordinate with internal and external resources, ensuring that projects remain within scope, schedule, and budget.
Achieve organizational goals while adhering to standards and best practices.
Assist with the preparation and coordination of strategic reporting, presentations, and documentation for internal leadership and external partners
Streamlines data collection and presentation for decision-making.
Support the development of dashboards, tracking tools, or progress reports for improved visibility over timelines, deliverables, and KPIs
Produce operational reports for both internal and external stakeholders.
Ensure that all aspects of a project are organized and in conformance with timeline and deliverables requirement.
Develop and maintain project performance database that tracks overall progress and achievement of milestones.
Assign and monitor resources effectively to boost project efficiency and maximize deliverables output. • Serve as point of communication between teams and external resources.
Requirements
Minimum bachelor's degree in business, or relevant field, with emphasis on project coordination and office Administrations preferred
Minimum of 3 years of relevant experience in project coordination (within a medium to large enterprise) or relevant field
Strong understanding of project management methodologies and tools
Proven ability to manage budgets and schedules effectively
Experience producing reports or dashboards to monitor performance.
Excellent communication and interpersonal skills to work with diverse teams and stakeholders
Assist with the preparation and coordination of strategic reporting, presentations, and documentation for internal leadership and external partners
Ability to work under pressure and adapt to changing environments
Proficiency in project management software and MS Office Suite
Location: București, Romania
Workplace: hybrid
About us:
EveryMatrix
is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to
300 customers worldwide.
But that's not all! We're not just about numbers,
we're about people
. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork.
Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.
About the job:
We are seeking a dynamic and client-focused Account Manager to join our team, supporting the Platform division. You will be the primary liaison between our clients and internal teams, ensuring seamless service delivery, identifying growth opportunities, and driving customer satisfaction.
What you'll get to do:
• Build and maintain strong, long-term relationships with key clients.
• Act as the main point of contact for client communications and escalations.
• Understand client business goals and proactively identify upsell and cross-sell opportunities.
• Deliver product training and demos to clients, ensuring they maximize the value of our solutions.
• Collaborate with internal teams (Sales, Delivery, Product, Operations) to meet client expectations.
• Analyze client data to identify trends, optimize ROI, and recommend improvements.
• Coordinate and prioritize client requests for new features or services.
• Represent the company at industry events across Europe (occasional travel required).
• Stay updated with industry trends, product updates, and best practices.
• Help the delivery team collect, verify, and prioritize clients' technical and non-technical requirements for new product features.
• Ensure clients clearly understand the product development roadmap and upcoming releases.
What You need to know:
• 2–3 years of experience in Account Management, preferably in SaaS, payments, or iGaming.
• Solid understanding of online business functions: payments, marketing, affiliates, customer service, and content.
• Familiarity with player account management, wallet systems, fraud prevention, and responsible gaming tools is a plus.
• Strong communication and interpersonal skills in English (written and spoken).
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Proficiency in CRM tools and Microsoft Office Suite.
• Self-motivated, organized, and able to thrive in a fast-paced, collaborative environment.
Here's what we offer:
· Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
· Stay Healthy: 3 sick leave days per year, no doctor's note required.
· Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year.
· Benefit from two Free Fridays each year, limited to one per quarter.
· Support for New Parents:
- 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
- 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.
Our office perks include parking, on-site massages, and frequent team-building activities in various locations. And did we mention our amazing office space complete with its own pool and gym?
Benefits & Perks:
· Daily catered lunch or monthly lunch allowance.
· Private Medical Subscription.
· Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!
EveryMatrix is a member of the World Lottery Association (WLA) and the European Lotteries Association. In September 2023, it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.
Location: Seoul, South Korea; Tokyo; Mumbai, India; Singapore; Sydney, Australia; Kuala Lumpur; Thailand
Workplace: remote
ABOUT YOU
The Developer Relations Director is a senior leader within Xsolla’s Developer Relations team, responsible for managing regional developer evangelists, driving high-impact lighthouse integration cases, and building deep, lasting engagement with the game developer community. This role blends technical expertise, community presence, and leadership to ensure that Xsolla delivers world-class experiences for developers at every touchpoint.
You will lead by example, engaging directly with developers at conferences, meetups, and online communities, while mentoring your team to create exceptional developer content, integrations, and advocacy initiatives.
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
Oversee all developer relations activities in your assigned region, ensuring alignment with global strategy and local market needs.
Manage and mentor
Developer Evangelists (Community & Integrations)
, fostering a culture of technical excellence and developer empathy.
Lead the delivery of
lighthouse integration cases
—high-quality, benchmark implementations that inspire both partners and internal teams.
Partner closely with Product Management to capture and act on developer feedback, removing adoption barriers and improving satisfaction.
Act as a senior advocate for game developers in your region, building trust and maintaining a visible presence in both
online
and
offline
communities.
Represent Xsolla at major regional and global industry events, delivering high-impact presentations and workshops.
Organize and support developer meetups, hackathons, and targeted events around major platform launches (Apple WWDC, Google I/O).
Guide the creation of best-in-class developer documentation, tutorials, demos, videos, and other educational materials tailored to your region’s market.
Ensure content addresses both
custom integration scenarios
and
self-service use cases
to maximize reach and adoption.
Collaborate with Developer Marketing to promote materials and track impact across all channels.
Regularly review performance with the VP of Developer Relations, making data-driven adjustments to tactics and priorities.
Qualifications & Skills
5+ years in Developer Relations, Developer Advocacy, or Technical Evangelism, with at least 2 years in a leadership role.
Strong technical background in game development (mobile, PC, or web), including hands-on experience with integrations and APIs.
Proven ability to lead distributed teams and deliver measurable engagement outcomes.
Established presence in regional and global game developer communities.
Exceptional communication and presentation skills, comfortable speaking to both technical and business audiences.
Experience producing high-quality technical content in multiple formats.
The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: Seoul, South Korea; Tokyo; Kuala Lumpur
Workplace: remote
ABOUT YOU
The Developer Marketing Manager executes regional developer marketing strategies to build awareness, drive adoption, and foster engagement with Xsolla’s products among game developers. This role combines regional market expertise, campaign management skills, and developer community understanding to deliver impactful marketing programs that convert interest into integrations.
Working closely with Developer Evangelists, the Development Experience Director, and the global Developer Marketing Director, you will ensure that Xsolla’s voice and presence resonate in the most relevant events, channels, and communities in your region.
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
Implement the global
Developer Marketing strategy
in your assigned region, tailoring campaigns to local developer audiences and market trends.
Manage and execute
regional developer marketing initiatives
, including event participation, online campaigns, and community programs.
Partner with regional Developer Evangelists to promote
lighthouse integration cases
and success stories.
Coordinate Xsolla’s participation in major regional developer conferences and events .
Manage event logistics, marketing materials, speaker submissions, and follow-up campaigns.
Organize and promote regional hackathons, meetups, and community gatherings.
Localize and adapt global developer marketing content for regional audiences.
Collaborate with Developer Evangelists and the marketing team to produce articles, videos, social content, and newsletters.
Promote educational materials and integration showcases through relevant regional channels.
Extend Xsolla’s presence into key regional game developer communities (online and offline), supporting community programs and partnerships.
Build relationships with developer influencers, creators, and community leaders to amplify reach.
Monitor and report on: Campaign reach, engagement, and ROI. Conversions from marketing programs to active integrations. Event and content performance in your region.
Use insights to adjust tactics and optimize future campaigns.
Qualifications & Skills
3–5years of marketing experience, ideally in
developer relations
,
B2B tech marketing
, or
gaming industry marketing
.
Strong understanding of local game development ecosystems and communities.
Proven ability to run multi-channel campaigns and event marketing programs.
Excellent communication and collaboration skills, with experience working in cross-functional and global teams.
Comfort in working closely with technical content and understanding developer needs.
Willingness to travel for regional events and community activities.
The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: Jeddah, Saudi Arabia; Riyadh, Saudi Arabia; Tabuk, Saudi Arabia; Yanbu, Saudi Arabia; Al Khobar, Saudi Arabia
Eram Talent is looking for a dedicated Project Coordinator to join our team in Saudi Arabia. In this role, who will report to the Lead, Operational Strategy & Planning, and is responsible for providing operational support for day-in-the-life operations for the project team at NEOM. Their primary goal is to ensure that resource requirements are carefully planned and managed in support of achieving overall operational objectives and that operational reporting is conducted and managed in accordance with operational procedures.
Scope of Work
Coordinate Reporting Processes:
Prepare and organize strategic reports, presentations, and documentation for internal leadership and external partners.
Data Management & Analysis:
Streamline data collection and analysis to support effective and timely decision-making.
Dashboard & Tracking Tools Development:
Support the creation of dashboards, tracking tools, and progress reports to monitor timelines, deliverables, and KPIs.
Project Performance Monitoring:
Develop and maintain a performance database to track progress and achievement of project milestones.
Produce Operational Reports:
Generate regular internal and external reports highlighting project status, risks, and achievements.
Action Tracking & Follow-up:
Take meeting minutes, track assigned actions, monitor deadlines, and ensure timely completion of deliverables.
Risk & Issue Reporting:
Identify and escalate project risks, delays, or issues through appropriate reporting channels.
Communication Support:
Serve as liaison between project teams and stakeholders to ensure accurate and timely information flow.
Support Scientific & Educational Reporting:
Contribute to the development of educational and scientific materials for outreach, training, or awareness.
Event & Travel Reporting:
Provide logistical summaries, post-event reports, and detailed travel itineraries for meetings and senior leadership travel.
Requirements
Bachelor’s degree in Business, Facility Management, Data Analytics, IT, or related field.
Minimum 3 years of experience in project coordination and data analysis, preferably on large-scale projects.
Proficient in creating and managing data dashboards using tools like Power BI, Tableau, or Excel to track project metrics.
Experience working with CAFM (Computer-Aided Facility Management) software for facility management and project tracking.
Strong skills in managing project timelines and coordinating teams.
Strong organizational and communication skills to coordinate cross-functional teams and report insights.
Excellent communication skills for reporting project and data insights.
Excellent organizational and multitasking skills
Effective communication and interpersonal skills
Location: Serbia; Almaty; Armenia; Baku; CIS; Georgia; Cyprus
Workplace: remote
ABOUT YOU
The Developer Marketing Manager executes regional developer marketing strategies to build awareness, drive adoption, and foster engagement with Xsolla’s products among game developers. This role combines regional market expertise, campaign management skills, and developer community understanding to deliver impactful marketing programs that convert interest into integrations.
Working closely with Developer Evangelists, the Development Experience Director, and the global Developer Marketing Director, you will ensure that Xsolla’s voice and presence resonate in the most relevant events, channels, and communities in your region.
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
RESPONSIBILITIES
Implement the global
Developer Marketing strategy
in your assigned region, tailoring campaigns to local developer audiences and market trends.
Manage and execute
regional developer marketing initiatives
, including event participation, online campaigns, and community programs.
Partner with regional Developer Evangelists to promote
lighthouse integration cases
and success stories.
Coordinate Xsolla’s participation in major regional developer conferences and events .
Manage event logistics, marketing materials, speaker submissions, and follow-up campaigns.
Organize and promote regional hackathons, meetups, and community gatherings.
Localize and adapt global developer marketing content for regional audiences.
Collaborate with Developer Evangelists and the marketing team to produce articles, videos, social content, and newsletters.
Promote educational materials and integration showcases through relevant regional channels.
Extend Xsolla’s presence into key regional game developer communities (online and offline), supporting community programs and partnerships.
Build relationships with developer influencers, creators, and community leaders to amplify reach.
Monitor and report on: Campaign reach, engagement, and ROI. Conversions from marketing programs to active integrations. Event and content performance in your region.
Use insights to adjust tactics and optimize future campaigns.
QUALIFICATIONS & SKILLS
3–5years of marketing experience, ideally in
developer relations
,
B2B tech marketing
, or
gaming industry marketing
.
Strong understanding of local game development ecosystems and communities.
Proven ability to run multi-channel campaigns and event marketing programs.
Excellent communication and collaboration skills, with experience working in cross-functional and global teams.
Comfort in working closely with technical content and understanding developer needs.
Fluent in both
Russian and English
, with excellent written and spoken communication skills.
Willingness to travel for regional events and community activities - primarily
across the CIS region
.
Benefits
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.
By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially.
Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: Remote
Workplace: remote
ABOUT YOU
We are looking for a Developer Evangelist – Community to be the public face of Xsolla in the game developer ecosystem, building trust, engagement, and advocacy across online and offline communities. This role focuses on technical content creation including coding, SDKs, and APIs, community presence, and relationship-building to help game developers discover, adopt, and succeed with Xsolla’s products.
You will act as a storyteller and connector—translating complex technical concepts into accessible, inspiring content while ensuring Xsolla has a strong, credible voice in the most relevant developer spaces.
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities:
Establish and maintain a strong presence in top game developer communities .
Represent Xsolla at developer conferences, meetups, and industry events .
Organize and participate in developer meetups, hackathons, and regional gatherings.
Produce high-quality technical and inspirational materials, including: Articles, blog posts, and tutorials. Videos, webcasts, and looms. Social media stories, posts, and developer updates.
Keep all content up to date and aligned with the latest product releases and best practices.
Collaborate with Developer Marketing to amplify content reach and engagement.
Act as a trusted liaison between developers and Xsolla’s Product/Technical teams.
Gather, organize, and share feedback from the community to help improve product features and documentation.
Identify opportunities for lighthouse integration cases and partner with internal teams to bring them to life.
Track and report on: Reach and engagement of produced content. Community participation and growth. Developer satisfaction with materials and events.
Use insights to refine outreach tactics and maximize impact.
Qualifications & Skills:
3–5 years in Developer Advocacy, Community Management, or related roles, ideally in the game industry.
Technical background and software development experience.
Solid understanding of game development processes and tools (mobile, PC, and/or web).
Proven ability to produce engaging technical content across multiple formats.
Strong presence in online developer communities and comfort in public speaking.
Excellent communication, storytelling, and interpersonal skills.
Ability to travel for conferences, meetups, and other community events.
Benefits:
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
Equal Employment Opportunity Statement:
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.
We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration:
For the Developer Evangelist - Community, we will conduct a background check that may include the following:
Criminal history check
Employment verification
Education verification
Relevance to Job Responsibilities:
The background check is relevant to this position because of the following role responsibilities:
Accessing confidential company data
Ensuring compliance with regulatory requirements
Rights Under the Fair Chance Act:
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.
The listed range is specific to Los Angeles, CA and varies based on factors such as location and experience.
Location: London
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
WHAT YOU'LL DO
- Build Enterprise-grade AI Agents: As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day.
- Engage with Customers: In the role, you will engage with all levels of our customers’ businesses:
- Discover and assess their requirements.
- Prepare and present demonstrations of Sierra’s agent.
- Address and overcome technical challenges in the business process by working with technical counterparts.
- Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes.
- Become trusted advisors and drive strategic technical strategies for our customers.
- Shape the Product Roadmap: Work with Sierra’s engineering and product development teams to scope and implement new features essential to the success of your customers.
WHAT YOU’LL BRING
- 5-7+ years experience in product development of highly technical products.
- Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager.
- Experience crafting and tailoring a message for potential customers, including executives.
- Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments.
- Professional fluency in both Spanish and English.
- Degree in a technical or related field, or equivalent professional experience.
EVEN BETTER...
- AI-related experience (experience with product development for AI agents a plus).
- Some coding experience with React, Typescript, and Go.
- MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles).
- Past roles that interface with end customers to influence software development.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: London
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
WHAT YOU'LL DO
- Build Enterprise-grade AI Agents: As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day.
- Engage with Customers: In the role, you will engage with all levels of our customers’ businesses:
- Discover and assess their requirements.
- Prepare and present demonstrations of Sierra’s agent.
- Address and overcome technical challenges in the business process by working with technical counterparts.
- Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes.
- Become trusted advisors and drive strategic technical strategies for our customers.
- Shape the Product Roadmap: Work with Sierra’s engineering and product development teams to scope and implement new features essential to the success of your customers.
WHAT YOU’LL BRING
- 5-7+ years experience in product development of highly technical products.
- Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager.
- Experience crafting and tailoring a message for potential customers, including executives.
- Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments.
- Professional fluency in both French and English.
- Degree in a technical or related field, or equivalent professional experience.
EVEN BETTER...
- AI-related experience (experience with product development for AI agents a plus).
- Some coding experience with React, Typescript, and Go.
- MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles).
- Past roles that interface with end customers to influence software development.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: London
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
WHAT YOU'LL DO
- Build Enterprise-grade AI Agents: As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day.
- Engage with Customers: In the role, you will engage with all levels of our customers’ businesses:
- Discover and assess their requirements.
- Prepare and present demonstrations of Sierra’s agent.
- Address and overcome technical challenges in the business process by working with technical counterparts.
- Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes.
- Become trusted advisors and drive strategic technical strategies for our customers.
- Shape the Product Roadmap: Work with Sierra’s engineering and product development teams to scope and implement new features essential to the success of your customers.
WHAT YOU’LL BRING
- 5-7+ years experience in product development of highly technical products.
- Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager.
- Experience crafting and tailoring a message for potential customers, including executives.
- Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments.
- Professional fluency in both German and English.
- Degree in a technical or related field, or equivalent professional experience.
EVEN BETTER...
- AI-related experience (experience with product development for AI agents a plus).
- Some coding experience with React, Typescript, and Go.
- MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles).
- Past roles that interface with end customers to influence software development.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: London
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
WHAT YOU’LL DO
- Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce.
- Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way.
- Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in London, embedding AI agents across their entire business stack to drive innovation and efficiency.
- Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product.
EXAMPLE PROJECTS
These are some examples of projects that engineers on our team have worked on recently:
- Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn
- Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations
- Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services!
- Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development
- Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers
WHAT YOU'LL BRING
- Experience building and scaling end-to-end production systems
- Strong technical problem-solving skills, especially in fast-changing, ambiguous environments
- A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship
- Comfort working directly with customers to understand their needs and solve real-world problems
- Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences. Professional fluency in both Spanish and English.
EVEN BETTER...
- Experience building or deploying AI/LLM systems in production
- Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed
- Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering
- Prior experience with React, TypeScript, and/or Go
- Previous roles where you interfaced with customers or led technical projects with external stakeholders
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: London
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
WHAT YOU’LL DO
- Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce.
- Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way.
- Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in London, embedding AI agents across their entire business stack to drive innovation and efficiency.
- Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product.
EXAMPLE PROJECTS
These are some examples of projects that engineers on our team have worked on recently:
- Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn
- Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations
- Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services!
- Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development
- Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers
WHAT YOU'LL BRING
- Experience building and scaling end-to-end production systems
- Strong technical problem-solving skills, especially in fast-changing, ambiguous environments
- A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship
- Comfort working directly with customers to understand their needs and solve real-world problems
- Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences. Professional fluency in both French and English.
EVEN BETTER...
- Experience building or deploying AI/LLM systems in production
- Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed
- Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering
- Prior experience with React, TypeScript, and/or Go
- Previous roles where you interfaced with customers or led technical projects with external stakeholders
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: London
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
WHAT YOU’LL DO
- Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce.
- Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way.
- Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in London, embedding AI agents across their entire business stack to drive innovation and efficiency.
- Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product.
EXAMPLE PROJECTS
These are some examples of projects that engineers on our team have worked on recently:
- Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn
- Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations
- Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services!
- Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development
- Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers
WHAT YOU'LL BRING
- Experience building and scaling end-to-end production systems
- Strong technical problem-solving skills, especially in fast-changing, ambiguous environments
- A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship
- Comfort working directly with customers to understand their needs and solve real-world problems
- Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences. Professional fluency in both German and English.
EVEN BETTER...
- Experience building or deploying AI/LLM systems in production
- Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed
- Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering
- Prior experience with React, TypeScript, and/or Go
- Previous roles where you interfaced with customers or led technical projects with external stakeholders
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: Amsterdam, Netherlands
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
The role
Our L3 Support Line is the datacenter center of expertise for servers, GPU platforms, firmware (BIOS and BMC) and deep Linux diagnostics across Europe and the US, and it is growing.
This position owns the L3 knowledge system: the documentation standard, the SOP and runbook library, the error catalog and the review cycle that keeps them true. You are an engineer who writes, not a writer who has learned some engineering. You sit in on L3 investigations, capture what was found and turn it into procedures L1 and L2 technicians can follow safely. You do not carry the ticket queue; your week is documentation. Our principle: a problem is not solved until the runbook or SOP is updated.
Your responsibilities will include:
Own the L3 knowledge system (Primary Focus)
* Own the documentation standard used by all L3 teams: templates, quality bar, ownership, approval workflow and review cycles.
* Build and maintain the SOP, runbook, troubleshooting guide and error-code library for GPU platforms, server hardware, firmware, out-of-band management and Linux diagnostics.
* Prioritize by incident frequency, impact, risk and recurring L1/L2 escalations, and keep the library findable and linked.
* Run reviews after platform changes, firmware releases and incidents; manage draft, approved, deprecated and archived states.
Turn investigations into procedures
* Join L3 and RnD investigations to capture symptoms, root causes, evidence, resolutions and preventive actions.
* Write repeatable procedures with prerequisites, warnings, decision points, expected output, rollback and escalation conditions.
* Resolve missing or conflicting information with the engineers involved before publishing.
Write and test for L1, L2 and L3
* Layer the content so L1 gets exact steps and safeguards while L3 can reach the deeper diagnostic detail.
* Validate procedures end to end, have L1 and L2 technicians run them without coaching, and fix what makes them hesitate.
* When escalations recur, check whether the documentation is wrong, hidden, unclear or incomplete.
Platform readiness and hands-on
* Produce the documentation package for each new hardware platform before it enters production support.
* Travel to datacenters to observe procedures as they are really run and capture knowledge after incidents.
We expect you to have:
* Strong hands-on experience with datacenter servers and Linux troubleshooting.
* Working knowledge of server hardware, BIOS/BMC firmware and out-of-band management (IPMI, Redfish or similar).
* A record of writing runbooks, SOPs or troubleshooting guides that operations teams actually used.
* Strong working knowledge of Atlassian Confluence; this is a must.
* Clear, structured written English for readers at different technical levels.
* The judgment to separate verified fact from assumption and push back on unclear input.
* Fluent English (written and spoken) and willingness to travel.
It will be an added bonus if you have:
* Familiarity with GPU server platforms and tooling (for example: nvidia-smi, dcgmi, Linux log correlation).
* Experience with ipmitool and Redfish workflows and firmware lifecycle.
* Scripting skills (bash and basic Python) for log collection.
* Experience with documentation-as-code or Git-based workflows.
* Exposure to OCP-based platforms and ODM ecosystems.
What success looks like
* L1 and L2 resolve more issues safely without escalation.
* Recurring incidents produce measurable improvements to the knowledge base.
* New platforms enter production with complete documentation.
* Operational knowledge no longer depends on one engineer or an undocumented conversation.
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
УдалённоRemote, USA
УдалённоseniorArgentina
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