Вакансии

Задачи: — Управлять отделом дизайна и организовывать работу команды — Распределять задачи с учётом компетенций и загрузки дизайнеров — Ставить задачи, контролировать сроки и качество результата — Проводить дизайн-ревью и финально контролировать качество — Развивать дизайнеров: давать обратную связь, наставлять и помогать расти — Формировать и развивать визуальное направление компании и продуктов — Запускать новые продукты: концепция, айдентика, брендбук и визуальные гайдлайны — Самостоятельно закрывать ключевые и сложные дизайн-задачи — Создавать лендинги, web/UI-дизайн, рекламные креативы и графические материалы — Взаимодействовать с Marketing, SMM, Product, Development и другими командами — Внедрять AI-инструменты для оптимизации и ускорения дизайн-процессов — Формировать и поддерживать дизайн-системы и единые визуальные стандарты Требования: — 4+ года опыта в дизайне — 1–2+ года управления дизайн-командой — Опыт на позиции Lead Designer или аналогичной — Сильный hands-on уровень — Уверенная работа в Figma — Опыт создания брендов и айдентики с нуля — Опыт разработки брендбуков — Сильный Graphic Design + Web/UI Design — Опыт проектирования лендингов и digital-продуктов — Хорошее понимание UX/UI, композиции, типографики, цвета и визуальной иерархии — Умение управлять загрузкой команды и эффективно распределять задачи — Сильные hard и soft skills — Опыт работы с AI-инструментами: Claude, Nano Banana, ChatGPT, Midjourney, Gemini и др. — Самостоятельность, системность и высокая ответственность за результат Условия: — Локация: Кипр — Формат: офис — График: Full-time, 5/2

Компания Canva, предоставляющая платформу для графического дизайна с инструментами для создания дизайнов, редактирования фотографий, совместной работы и искусственного интеллекта, ищет руководителя отдела маркетинга. Работа предполагает гибридный формат в Макати-Сити, Манила, Филиппины. Кандидат будет отвечать за разработку и реализацию маркетинговых стратегий, управление командой и координацию проектов, направленных на продвижение продукта и увеличение вовлеченности пользователей.

Компания Kanso занимается уменьшением времени, проводимого за экранами, и борьбой с цифровым выгоранием, продвигая осознанный образ жизни и создание сред без устройств. Вакансия предполагает работу на неполный рабочий день.

Компания ChillBase — геймдев-студия, специализирующаяся на разработке мобильных мидкор-игр (Action RPG) и масштабных симуляторов жизни (например, OneState). Локация: Кипр или Армения.

Location: Guildford Workplace: onsite With multiple awards to our name, Larian Studios has proven that we’re dedicated to delivering high-quality role-playing games As we move on to new projects, the studio that brought you Baldur’s Gate 3 & Divinity: Original Sin 2 is looking for a Lead Sound Designer to join the team and help us in crafting the high calibre games our fans have come to expect. Responsibilities Execute the Creative Sound Design Vision Lead, support and train the Sound Design Team Distribute tasks to the Sound Design Team Review and sign-off tasks for the Sound Design Team Support to develop the Creative Sound Design Vision Manage the collaboration with our outsourcing partners Collaborate closely with and report to the Head of Audio Collaborate closely with the Audio Leadership team Communicate with Stakeholders, Producers and Feature Teams Requirements Full project loop as a Senior Sound Designer or Sound Design Lead on a AAA title, ideally in medium/large teams Lead experience within Sound Design teams Proficiency in Jira Proficient in building up, maintaining and delivering a Sound Design Vision Solid understanding of the Game Audio pipeline from Asset to Soundscape Profound mastering of Wwise Profound general audio production knowledge: how assets are created, mixed and mastered This is a full-time, on-site role, requiring your presence in the office to support collaboration and creativity Nice to Haves Worked on an RPG Proficient knowledge of Foley and Field recordings Good understanding of script systems to create customized scalable automated solutions Basic knowledge in programming (C# / C++) What we offer An international team of over 500 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel An open, collaborative environment where ideas are welcome and encouraged A managerial team consisting of highly experienced game developers at the top of their fields Sharing hobbies and passions with like-minded colleagues Inclusive environment with many activities organized by the studios or the employees Commitment to making the best game possible for the fans, including listening to community feedback

Location: Remote (Ukraine) [https://app.ashbyhq.com/api/images/user-content/d5fc9a0c-9608-448b-b96f-2a4966f020bf/4f9f4f54-aa58-4dad-a9a3-ef00b1355969/G_LINK_OWN_COVER_1.png] ABOUT US: Gismart is a value-driven mobile app developer with a strong presence in the Health & Wellness, Utilities, and Music app markets. We have achieved a significant milestone of over 1 billion downloads worldwide, taking a step toward our mission of cultivating the well-being of people worldwide. With headquarters in London, UK, Gismart is a dynamic global company with a reach extending across Europe and far beyond. Our determined team comprises over 400 individuals who bring diversity, creativity, innovation, and relentless drive to the company. Gismart unites professionals from diverse backgrounds in entertainment, music, and tech, allowing us to play to each other’s strengths and succeed as a team. OUR MISSION: Become a stepping stone on our customers’ journeys of self-improvement. OUR VALUES: - Deliver what matters - Respect and support others - Initiate and own - Voiceopenly - Execute with quality If you are passionate about mobile app development and want to join a company that’s reshaping the industry, Gismart is the place for you. We provide exciting career opportunities, a supportive workplace culture, and the chance to contribute to a team that is making a tangible impact. For more information on Gismart, visit gismart.com http://gismart.com. RESPONSIBILITIES: Daily operations - Monitor and assign incoming tickets, ensuring proper prioritization - Promptly detect and report incidents; take ownership of raised issues - Lead weekly team syncs and product training sessions - Manage schedules, capacity, extra shifts, and substitutes - Handle escalations and complex customer issues - Optimize queue management using Zendesk triggers and automations People management - Lead and mentor a team of 5–10 support agents by providing clear direction and continuous feedback - Conduct regular 1:1s and performance reviews - Initiate and oversee performance improvement plans Reporting - Track weekly performance and ensure KPI compliance - Collect and share product feedback with product teams - Collaborate with the Support Team Lead to analyze results and propose improvements REQUIREMENTS: - Advanced English proficiency (C1—C2) in both writing and speaking - Strong expertise in Zendesk, including triggers, tags, macros, and SLA settings - Experience with payment platforms (e.g., PayPal, Stripe) - Proven track record of managing teams of 5+ support agents, including mentoring, shift and capacity planning, and feedback delivery - Experience with Google Sheets: building formulas, graphs, and structured data sets - Strong analytical skills using Zendesk Explore, with occasional use of Amplitude and Tableau WOULD BE A PLUS: - Experience with Jira, Confluence, or Asana - Understanding of mobile app functionality, including versions, updates, and device compatibility - Knowledge of subscription models, including renewals, refunds, and invoicing EMPLOYEE BENEFITS: - Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs. - Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace. - Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year - 100% Sick Leave Compensation - Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs. - Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools. - Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses. - Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart. - Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

General Information Location: Remote. Talents from the USA or Canada. French/English bilingual candidates are preferred for the Montreal hub. Overlap: 6hs with East Coast time zone, USA Commitment: full-time Length: 12+ month Required Skills: — 6–10 years of Salesforce administration and development experience with platform ownership responsibilities — Expert-level Salesforce Flow experience — Solid hands-on experience with Apex and Lightning Web Components (LWC) — Experience with Salesforce Experience Cloud and Service Cloud — Strong Salesforce release management experience — Experience with CI/CD for Salesforce environments — Strong knowledge of Salesforce security, sharing, permissions, and platform governance — Experience defining and enforcing coding and configuration standards through hands-on pull request reviews — Experience managing production Salesforce environments, including releases, sandbox strategy, backup, and recovery — Experience designing reusable Flow, LWC, and integration patterns for development teams — Experience leading or supporting P1 production incident response — Hands-on experience using AI coding copilots and agents in Salesforce development workflows — Experience with Salesforce metadata automation, test generation, org discovery, and AI-assisted pull request review — Ability to validate AI-generated code and automation before production deployment Optional Skills (not mandatory): — French and English bilingual proficiency — Salesforce Administrator certification — Salesforce Platform App Builder certification — Salesforce Platform Developer certification — Bachelor’s degree or equivalent experience Deliverables: — Own the Salesforce production environment, including releases, security, sandbox strategy, backup, and recovery — Define Salesforce coding and configuration standards and participate directly in pull request reviews — Build reusable reference patterns for Salesforce Flow, LWC, and integrations — Lead P1 incident response, including triage, remediation, and pairing with engineers on fixes — Drive a release cadence of two weeks or less in collaboration with QA and product stakeholders — Allocate and manage ongoing technical-debt capacity, targeting approximately 10–30% of engineering capacity — Own the AI-assisted Salesforce development toolchain, including coding copilots, test generation, org discovery agents, and pull request pre-review — Measure developer effective capacity when using AI-assisted workflows and identify friction caused by manual delivery processes — Automate operational runbooks and release-note generation while maintaining human approval for production-risk decisions — Use AI copilots and agents daily to accelerate discovery, development, testing, and documentation while remaining accountable for production decisions

Location: United Kingdom (Hybrid) Workplace: Hybrid Most money apps talk at you. Cleo talks back ✨ We're not building another finance app. We're building the world's first AI financial assistant, one that actually understands your money and makes you better at it, and we're changing the world's relationship with money in the process 💰 For everyone, whatever their background or balance. The proof: profitable, fast-growing, a unicorn with over $300M in ARR, and millions of people who now feel differently about their money. We love original thinkers who challenge the status quo. We move fast, tell the truth, and there's nowhere to hide from good work here. If that excites you more than it scares you, you'll fit right in. Follow us on LinkedIn https://www.linkedin.com/company/cleo-ai/ for new features and the occasional roast 🔥 MEET THE TEAM 👥 Here at Cleo we have team of ~135 member in our Credit Pillar. This function brings together several specialisms, all working toward managing portfolio performance; designing the systems, models, and controls that make lending sustainable. They drive to build and grow a portfolio of responsible EWA & Pay Later products that can scale across markets while protecting users from high cost debt trap. ABOUT THE ROLE ✍️ We’re hiring a hands-on Lead Product Manager to drive Cleo’s Credit products forward. You’ll lead a cross-functional squad to uncover customer needs, shape bold new product directions, and turn early-stage ideas into compelling, testable experiences for one of Cleo’s most important product areas. Key responsibilities - Identify high-potential product opportunities through customer insight, market understanding, and Cleo’s unique strengths. - Lead early-stage ideation, prototyping, and lean research to validate concepts and reduce uncertainty quickly. - Bring your squad together around a clear product vision, translating it into polished, high-quality experiences with Design and Engineering. - Partner with cross-functional stakeholders to shape product direction and solve complex customer problems. - Build persuasive narratives and data-informed business cases that communicate the value of new ideas and drive decisions. WHAT WE'RE LOOKING FOR 🕵️ - You should ideally have several years of relevant experience and passion for credit focused work at a senior level - Experience in consumer-facing fintech or personal finance products - You can share mobile app product work that demonstrates a proven record of driving high-quality execution in high-growth, fast-paced, product-led businesses - You are strongly outcome-focused, balancing business goals and user needs through small, rapid, experiment-led product improvements - You thrive on getting deep into the data and the details to optimise existing features and journeys - You are a proactive problem solver who can effectively bring structure to large or ambiguous problems to generate buy-in from stakeholders - You are a strong cross-functional collaborator who can partner successfully with tech and marketing stakeholders to deliver bottom line impact on growth WHAT WE OFFER We offer benefits package built to support you in and out of work. Benefits vary by country 🌍 and include meaningful equity, comprehensive health insurance, mental health support, a paid one-month sabbatical after four years, a learning & development platform, pension or retirement contributions, and location-specific leave entitlements. For the full breakdown on what's available in your location, visit our Candidate Hub https://meetcleo.notion.site/Cleo-Candidate-Hub-3b95c63b874580e9a068fdc6c8929ebf 👈 WHAT MATTERS Cleo's mission is to change the world's relationship with money. We can't do that without building a brilliant, genuinely diverse team - and making sure our hiring process gives everyone a fair shot, running a fair and transparent recruitment process in which every candidate is considered on their merits. We're glad to make reasonable adjustments at any stage of the process. If there's anything we can do to support you in showing us your best, please let your recruiter or one of the team know. We may use AI-assisted tools during the recruitment process to take support the team in different ways like taking notes or referring back to conversations. They do not replace the team and all applications are reviewed by a Cleo employee thoroughly!

Задачи: — Вычитка и проверка текстов служебных документов предприятия с целью обеспечения графического и лексического единообразия текста. — Устранение орфографических, пунктуационных и технических ошибок, а также устранение недостатков смыслового и стилистического характера. — Проверка комплектности служебных документов. — Обеспечение правильности написания и унификации терминов, символов, единиц измерения, условных сокращений. — Устранение неясности в написании отдельных букв и знаков, неправильной разбивки текста на абзацы. — Проверка правильности оформления приложений, таблиц, сносок, справочных материалов. Требования: — Высшее образование. — Опыт работы на аналогичной должности от 2-х лет. — Знание грамматики и стилистики русского языка, правил корректуры и стандартных корректурных знаков, технических правил набора текста; стандартов на терминологию, обозначения и единицы измерения; действующих условных сокращений и нормативов на корректорскую работу. — ПК - уверенный пользователь (Word, Exсel, PowerPoint, Outlook). — Опыт работы в строительной компании (желателен). Условия: — Офис, Москва.

Задачи: — Создавать персонажей, объекты, окружение и другие игровые арты в cartoon / stylized стилистике — Работать от идеи и референсов до финального арта — Точно попадать в существующий визуальный стиль проекта и поддерживать его консистентность — Прорабатывать композицию, цвет, свет, форму и детали — Дорабатывать арты по обратной связи Art Director — Взаимодействовать с другими художниками и командой проекта — Использовать AI-инструменты для ускорения работы, при этом самостоятельно рисовать и качественно дорабатывать результат руками Требования: — Уровень Senior / Lead — Сильное портфолио с коммерческими cartoon / stylized работами — Умение рисовать с нуля, а не только работать с AI-генерациями — Сильная база: композиция, цвет, свет, перспектива и анатомия — Умение быстро адаптироваться под разные визуальные стили — Уверенное владение Photoshop или аналогичными инструментами — Опыт в GameDev / игровой индустрии будет большим плюсом — Самостоятельность, внимание к деталям и адекватное отношение к обратной связи — Для Lead-позиции важен опыт ведения художественного направления, контроля качества арта и работы с другими художниками.

Задачи: — Участие в проектах по внедрению продуктов 1С в роли Ведущего аналитика; — Проведение обследования; — Сбор и анализ требований к системе; — Формирование и согласование проектной и пользовательской документации; — Постановка задач аналитикам и разработчикам 1С; — Функциональное тестирование внедряемых программных продуктов; — Обучение и консультирование пользователей; — Классификация и оценка запросов пользователей. Требования: — Знание программных продуктов: 1C : ТОИР, УХ, ERP; — Знание нескольких функциональных областей; — Опыт проектирования решений на платформе 1С, хорошее знание возможностей платформы 1С. Условия: — full-time; — Штат; — Работа в офисе в Москве с гибридным форматом и командировками; — Оформление в штат; — Заработная плата от 350 тыс. net (оклад).

Задачи: — контролировать качество AI-генераций и готовых роликов; — давать обратную связь AI-артистам; — разбирать ТЗ и планировать необходимые шоты; — поддерживать консистентность персонажей, окружения и стиля; — на старте самостоятельно создавать ролики полного цикла; — разрабатывать и внедрять production-пайплайны; — обучать команду; — сокращать количество итераций и время производства. Требования: — глубокий практический опыт AI-video production; — Kling, Seedance, Veo или аналогичные модели; — генерация и редактирование изображений; — prompt engineering; — сильное монтажное мышление; — Premiere Pro, DaVinci Resolve или аналог; — понимание motion design и compositing; — опыт управления или обучения команды. ComfyUI, LoRA, open-source модели и создание воспроизводимых AI-workflows будут большим преимуществом. Условия: — полностью удалённая работа; — full-time; — оформление в штат; — 1 200–1 500 € с перспективой роста; — график 5/2 с гибким началом дня; — 20 рабочих дней оплачиваемого отпуска; — 3 оплачиваемых sick days.

Location: Porto, Portugal Workplace: hybrid TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? Responsibilities TeamViewer is looking for an energetic and results-oriented Team Lead to support our EMEA Sales Development Representatives (SDR) outbound team. In this role, you will lead and develop a team of SDRs, helping them achieve their individual and team targets. Your key responsibilities will include coaching team members, supporting their development in outbound prospecting and sales skills, and ensuring strong performance and adherence to company processes and standards. You will work closely with the Sales Development and Sales leadership teams to support pipeline generation and contribute to the overall success of the SDR organization. Lead, motivate, and develop a high-performing team of SDRs located across the EMEA region, supporting them in prospecting and pipeline generation. Provide regular coaching, feedback, mentoring, and ongoing development. Execute established outbound strategies and processes to support pipeline generation and achieve team and individual targets. Create a culture of accountability and collaboration within the team, motivating team members and supporting their continuous development. Support and optimize processes and playbooks to improve outreach efficiency, lead quality, and conversion rates, sharing feedback and improvement opportunities with the wider leadership team. Collaborate with Sales and Marketing teams to ensure alignment on messaging, campaigns, lead handover, and overall pipeline generation activities. Monitor team performance and coach for success , using relevant KPIs and performance data to identify development opportunities and support the team in exceeding targets. Support pipeline and performance reporting , providing relevant insights and updates to the Sales Development leadership team. Act as a role model and first point of escalation for the team, supporting operational excellence, employee development, and a positive team environment. Requirements 3+ years of experience in sales development, inside sales, or a related role, with at least 1 year of experience in a leadership or team lead capacity. Proven track record of coaching and developing sales professionals and supporting high-performing teams, preferably in a technology or software sales environment. Good understanding of outbound prospecting strategies, sales methodologies (e.g. MEDDPICC), lead generation techniques, and sales pipeline management. Excellent communication and interpersonal skills, with the ability to coach team members, build relationships, and collaborate effectively with stakeholders. Analytical and data-driven mindset, with the ability to use CRM and sales enablement tools to monitor performance and identify opportunities for improvement. Ability to work effectively in a fast-paced, dynamic environment and adapt to changing priorities and business needs. Fluency in English is mandatory; additional languages are a plus. Bachelor’s degree in business, marketing, or a related field is a plus. What we offer Onsite Onboarding in our HQ office for an optimal start Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews Public transport friendly offices Special terms for local gyms Access to Corporate Benefits platform with many discounts Regular Team events and company-wide celebrations Open door policy , no dress code rules, frequent all Hands and Leadership Lunches Hybrid work time Work From Abroad Program allowing up to 40 days of work outside your contracting country We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us! TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race. If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.

Задачи: — Создавать персонажей, объекты, окружение и другие игровые арты в cartoon / stylized стилистике — Работать от идеи и референсов до финального арта — Точно попадать в существующий визуальный стиль проекта и поддерживать его консистентность — Прорабатывать композицию, цвет, свет, форму и детали — Дорабатывать арты по обратной связи Art Director — Взаимодействовать с другими художниками и командой проекта — Использовать AI-инструменты для ускорения работы, при этом самостоятельно рисовать и качественно дорабатывать результат руками Требования: — Уровень Senior / Lead — Сильное портфолио с коммерческими cartoon / stylized работами — Умение рисовать с нуля, а не только работать с AI-генерациями — Сильная база: композиция, цвет, свет, перспектива и анатомия — Умение быстро адаптироваться под разные визуальные стили — Уверенное владение Photoshop или аналогичными инструментами — Опыт в GameDev / игровой индустрии будет большим плюсом — Самостоятельность, внимание к деталям и адекватное отношение к обратной связи — Для Lead-позиции важен опыт ведения художественного направления, контроля качества арта и работы с другими художниками.

Задачи: — Прийти с уже работающими связками и запустить их на анлим-бюджеты. — Выжать из связок максимум профита, сделав х2 к привычным объемам и профиту. — Управлять командой (или собирать ее под себя), контролировать косты и жестко держать метрики ROI. Требования: — Наличие проверенных связок, понимание рынка и четкое видение, как их масштабировать прямо сейчас. — Опыт работы Тимлидом в арбитраже трафика (строго крипто-вертикаль). — Самостоятельность и ответственность за результат цифрами. — Наличие своей команды байеров — жирный плюс (получишь под них спец-условия). Условия: — Процент до 30% от сетки (вместо 15%). — Повышенные условия для своей команды байеров. — Топовый BDM-отдел, обеспечивающий эксклюзивные сделки. — Полная инфраструктура продакшна (дизайн, промо, верстка, расходники, анлим-бюджеты).

Задачи: — Разрабатывать компоненты платформы целиком — Собирать требования, строить модели данных и описывать методики расчётов — Общаться напрямую с конечными пользователями — Проектировать архитектуру и защищать свои решения — Глубоко применять Claude Code и Cursor как agentic-инструменты, а не просто чат — Проводить ревью, технические обсуждения и развивать инженерную культуру Требования: — 5+ лет коммерческой разработки сложных DWH/BI-систем — Уверенные навыки: C#, .NET, ASP.NET, Angular, AI-инструменты — Реальный опыт работы с Claude Code: настройка CLAUDE.md, структурированные промпты, анализ кодовой базы, генерация production-ready кода, рефакторинг, тесты, pull requests и аудит безопасности — Понимание ограничений LLM и умение выстраивать безопасный HITL процесс Условия: — Формат работы: удаленно, РФ, московский часовой пояс — ЗП: готовы обсудить пожелания — Корпоративные подписки на AI-инструменты

Location: Netherlands At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car , a Woolly Mammoth’s Skeleton , Lady Gaga's Jumpsuit or Usain Bolt’s running shoe , we encounter exceptional objects every day. We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts. Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us. Taking ownership and driving impact Being open to change and feedback Being passionate about our mission and our customers. About the role As IT Support Lead, you will play a central role in delivering a reliable, secure, and high-quality technology experience for Catawiki employees. You will lead the day-to-day IT support function, ensuring colleagues receive timely and effective assistance while continuously improving our processes, service standards, and employee experience. This is a hands-on leadership role combining technical support, operational ownership, team development, and stakeholder management. You will remain closely connected to day-to-day support while helping the team work consistently and effectively. You will oversee the employee IT lifecycle from onboarding to offboarding, with a focus on frontline service delivery, endpoint support, eSIM services, IT inventory, logistics, workplace technology, and operational improvements. What you’ll do IT Support Leadership & Employee Experience Lead the daily IT support operation, ensuring incidents and requests are prioritised, tracked, communicated, and resolved effectively. Provide hands-on support across hardware, software, identity, access, network, and collaboration tools. Serve as an escalation point for complex technical issues and employee-impacting incidents. Establish and maintain high standards for IT support quality, responsiveness, documentation, and customer experience. Coach, mentor, and support IT colleagues, helping them develop their technical skills and adopt consistent ways of working. Monitor support trends, service levels, recurring issues, and employee feedback to identify improvement opportunities. Build and maintain a knowledge base of technical documentation, how-to guides, and FAQs. Proactively improve the employee IT experience through scalable processes, automation, and user-friendly solutions. Help ensure a smooth and consistent employee experience throughout onboarding, internal transfers, and offboarding. IT Systems Support & Service Operations Act as the primary operational contact for employees requiring support with core IT systems and workplace technology. Support the day-to-day operation of Okta, Google Workspace, Slack, Jira/Confluence, Jamf, and other business applications. Handle user-facing support, troubleshooting, access requests, onboarding activities, and issue escalation in line with established processes and policies. Carry out approved operational tasks such as user provisioning, access changes, device enrolment, software deployment, and equipment configuration. Escalate complex platform issues, recurring problems, and system risks with clear documentation and impact assessment. Support the testing, rollout, and adoption of system changes, upgrades, and new tools. Maintain accurate support documentation, operating procedures, and knowledge-base articles. Gather employee feedback and recurring support insights to help improve system configuration, processes, and usability. Manage eSIM services, including provisioning, activation, replacement, deactivation, troubleshooting, and lifecycle administration. Manage relationships with eSIM providers and ensure reliable service, clear ownership, and effective issue resolution. IT Operations, Inventory & Logistics Own IT asset management, including procurement, inventory, allocation, repairs, replacement, and lifecycle management. Maintain accurate records of laptops, mobile devices, accessories, eSIMs, software licences, and other IT equipment. Coordinate equipment delivery, collection, storage, repairs, replacement, and secure disposal. Ensure employees receive the right equipment, connectivity, and access at the right time. Manage relationships with hardware, software, eSIM, logistics, and other IT service providers. Track orders, deliveries, stock levels, warranties, repairs, and supplier performance. Identify opportunities to improve IT inventory controls, logistics processes, and equipment availability. Support office technology, including Wi-Fi, printers, meeting-room equipment, conference-room AV, and other workplace infrastructure. Coordinate and contribute to IT projects such as office moves, system upgrades, technology rollouts, and infrastructure improvements. Security, Compliance & Risk Management Help enforce IT security policies, standards, and procedures across the organisation. Maintain strong controls around identity, access, devices, software, eSIMs, and company data. Respond to and remediate security incidents, alerts, and vulnerabilities in collaboration with the broader IT and security teams. Support access reviews, device compliance checks, audits, and vulnerability assessments. Promote security awareness and help employees adopt secure working practices. Ensure IT processes are documented and aligned with relevant compliance and data-protection requirements. Escalate potential security risks promptly and help ensure appropriate follow-up actions are completed. Service Improvement & Stakeholder Management Develop and improve IT support processes, workflows, service catalogues, escalation paths, and operating procedures. Use support data and employee feedback to identify recurring issues and improvement opportunities. Partner with IT and business stakeholders on system changes, process improvements, and technology rollouts. Communicate clearly during incidents, changes, and service disruptions, keeping stakeholders informed. Contribute to IT planning and prioritisation by providing insight from day-to-day employee support. Help create a consistent and scalable IT service as Catawiki continues to grow. Promote a culture of ownership, collaboration, knowledge sharing, and continuous improvement. What you’ll bring 3–5 years of experience in IT support, workplace technology, IT operations, or a related field. Experience leading, mentoring, or managing people, ideally with 2–3 years in a team-lead or people-management capacity. A track record of combining hands-on technical support with operational ownership and team leadership. Strong experience supporting users across macOS, Google Workspace, Slack, Jira, Okta, Jamf, and related workplace technologies. Experience managing the employee IT lifecycle, including onboarding, offboarding, access requests, and equipment provisioning. Experience with mobile connectivity, eSIM administration, telecom providers, or related IT services is a strong advantage. Experience managing IT assets, inventory, logistics, vendors, and office technology. Ability to work effectively within established processes for system changes, access management, and incident escalation. A practical understanding of IT security principles, device compliance, access controls, and incident response. Strong organisational skills and the ability to prioritise effectively in a fast-paced environment. Excellent problem-solving skills, with a focus on root-cause analysis and sustainable solutions. A customer-focused mindset and the ability to build trust with employees at all levels. Strong communication and stakeholder-management skills in English, both written and verbal. Additional Portuguese language skills are a plus. The ability to coach and support colleagues, share knowledge, and create clarity in a changing environment. A proactive, resilient, and collaborative approach, with a strong sense of ownership. A hands-on mentality and willingness to be physically present in the office four days a week. A passion for learning and staying current with emerging IT, security, and workplace technology trends. Why You'll Love Working with Us Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business. Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression. A culture of connection defines us . We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work. Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ” . We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location. Our Offices and Way of Working Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based. Interested? Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles. We may use artificial intelligence (AI) tools to support the review of your application. AI may help us assess how your experience matches the requirements of the role, but hiring decisions are always made by our recruitment team