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Location: United States, San Mateo, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Senior Director, Legal - Product Counsel San Mateo, CA | Hybrid - 2+ days per week in our San Mateo office Full relocation assistance available for qualified candidates Role Summary: Sony Interactive Entertainment (SIE or PlayStation) seeks an experienced attorney to lead the Product Counsel function for SIE, spanning Hardware, Software, and Services. As Senior Director, Product Counsel, you will work with a variety of teams across our global business, including product, design, engineering, hardware, software and services teams that are focused on the development and operations of our PlayStation platform, spanning console, software, and commerce services (PlayStation Store and PlayStation Subscription Services). You will also establish the model of product counsel teams engaging with Subject Matter Experts (SMEs) in privacy, online safety, competition, product compliance, and other SME legal teams. You must have excellent judgment in balancing legal risks with business strategy and a proven ability to act as an effective product counsel leader. The best candidates will have broad legal knowledge of the international laws and regulations impacting PlayStations products and the ability to leverage subject matter expertise and senior leaders within the Legal Department to provide nuanced and informed legal advice to key elements of SIE’s business. You will use your drive and experience to make a big impact on a major segment of SIE’s global business. What You’ll Be Doing: Lead the Product Counsel function, managing and leading a team of legal professionals who provide product counsel legal support to all of PlayStation’s product teams. Collaborate with and advise multiple stakeholders across product, engineering, product management, security, privacy, and legal departments throughout the product development cycle (from the initial stages of product development, through launch, to market strategy) on all of the regulatory, legal and compliance issues impacting PlayStation products. Understand and stay up-to-date on U.S. and international laws and regulations related to product issues, including privacy, safety, online safety, hardware regulatory compliance, etc. Work to formulate global legal advice collaborating closely with legal department members in Europe and Asia. Strong ability to explain complex legal issues in basic terms for the non-legal stakeholders across the company. Provide pragmatic day-to-day and strategic advice to minimize legal risks while advancing business goals and initiatives. Comfort with technology generally and business-to-consumer user experience interfaces and consumer electronics devices and connected platforms. Ability to draft clear and concise communications, including public and client facing materials. Transactional experience and strong skills in that area. Manage internal projects, provide training, processes and procedures, and drive cross-functional efforts to successful completion. What We’re Looking For: At least 18 years of progressive experience, particularly working as product counsel in a technology company with experience working as a global lead across an organization. JD or LLM degree from top law school; being a member of a U.S. state bar is required, and California State Bar membership is preferred. At a minimum, the candidate must be qualified for and quickly obtain Registered In-House Counsel status in California and maintain that status during employment. Experience counseling product development, technical, business and support teams and working closely with designers, engineers, and product management. Experience leading the formulation of legal advice across global markets. Experience leading and managing teams of legal professionals. Legal expertise in several of the following areas: consumer protections laws and regulations, FTC or DPA regulatory actions, consumer online account issues, e-commerce and digital entertainment distribution, intellectual property, privacy, data security, social media law, content regulation, FCC regulations and legal issues impacting consumer hardware products. Enthusiasm and passion for technology, law, and business. Experience in the video game industry is a strong plus. Ability to thrive in a team environment. Superior organizational skills, attention to detail. Superior ability to influence and persuade across business, technical and support functions within a large, multi-national corporation. Eagerness and drive to continue learning. #LI-SF1 At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $302,400 — $453,600 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Limassol, Cyprus Spotware Systems is looking for a Senior Technical Writer to join our Content & Education Team. We are seeking an experienced technical writer who combines excellent documentation skills with hands-on expertise in AI-driven production, automation and publishing. You will help build scalable workflows that deliver accurate, consistent documentation for complex financial technology products. Responsibilities : Create and maintain clear technical documentation, including user guides, illustrated how-tos and integration manuals. Design and improve AI-assisted documentation workflows, from source research and drafting to review, validation, localisation readiness and delivery. Structure and optimise documentation for AI readability, search visibility and reliable retrieval by agents. Use AI tools and agents to automate repetitive documentation tasks, while verifying technical accuracy against authoritative product sources. Maintain and enhance documentation portals (Docusaurus, MkDocs or similar platforms) and manage content through docs-as-code, Git and review workflows. Collaborate with product, engineering and other stakeholders to turn releases and new features into accurate, timely documentation. Produce release notes and selected B2B/B2C materials, including brochures, white papers and product-video scripts. Establish and apply terminology, style, accessibility and quality standards, including automated checks for accuracy, terminology, style and links. Requirements : Proven experience writing technical documentation for trading, forex, financial technology or similarly complex software products, backed with a strong portfolio. Strong English writing, editing and instructional-design skills. Practical experience with documentation platforms, Markdown, Git and docs-as-code workflows. Hands-on experience using AI assistants, agents, MCP servers, APIs or similar tools into repeatable documentation production and quality-assurance workflows, beyond prompting alone. Ability to evaluate AI-generated output critically, validate claims against product evidence and protect sensitive information. Ability to work independently across teams, prioritise delivery, respond to feedback and improve processes continuously. Conditions : Competitive remuneration reflecting your skills, contribution, and experience. Comprehensive private medical insurance for your peace of mind and well-being. Relocation support package (if applicable) — including visa and work permit arrangements to ensure a smooth move to Cyprus. Welcome Baby Bonus to celebrate life’s most joyful milestones. Birthday Voucher to make your special day even brighter. Fully equipped, modern workplace offering daily fresh fruits, Wednesday breakfasts, Thursday pizza days, and Friday snacks — because great work deserves great food. Sports and wellness benefits, including company-subsidized gym memberships and wellness programs to help you stay active and energized. Support with integration into life in Cyprus, including guidance on local healthcare, banking, and accommodation. Continuous learning and professional growth opportunities, including internal training, conferences, and skill-development initiatives. Greek language classes to help you adapt smoothly to local life and culture.

Location: Hybrid/Remote - Europe (incl. UK); Estonia (remote); Switzerland (remote); Bulgaria (remote); Serbia (remote); Luxembourg (remote); France (remote); Paris (on-site); Norway (remote); England (remote); Croatia (remote); Sweden (remote); Scotland (remote); Slovenia (remote); Czechia (remote); Florence (on-site); Milan (on-site); Spain (remote); Romania (remote); Netherlands (hybrid); Ukraine (remote); Austria (remote); Denmark (remote); Ireland (remote); Slovakia (remote); EU (remote); Leuven (on-site); Belgium (remote); Northern Ireland (remote); Athens (on-site); Amsterdam (hybrid); Lithuania (remote); UK (remote); Hungary (remote); Finland (remote); Poland (remote); Wales (remote); Germany (remote); Eindhoven (hybrid); Moldova (remote); Albania (remote); Greece (remote); Zurich (on-site); Portugal (remote); Bristol (on-site); Italy (remote); Latvia (remote) Workplace: Remote About Us Axelera AI https://www.axelera.ai is not your regular deep-tech company. We are creating the next-generation AI platform to support anyone who wants to help advancing humanity and improve the world around us. In just five years, we have raised a total of $450 million and have built a world-class team of 250+ employees (including 60+ PhDs with more than 40,000 citations), both remotely from 21 different countries and with offices in Belgium, France, Switzerland, Italy, the UK, headquartered at the High Tech Campus in Eindhoven, Netherlands. We have also launched our Metis™ AI Platform, which achieves a 3-5x increase in efficiency and performance, and have visibility into a strong business pipeline exceeding $100 million. Our unwavering commitment to innovation has firmly established us as a global industry pioneer. Are you up for the challenge? Position Overview As a Senior/Staff Software Engineer in the Model Enablement team, you will build our model enablement platform and decide how each model runs across the Metis or Europa AIPU, the host CPU and the host's accelerators. How this work is split and scheduled determines most of the end-to-end performance a customer sees in the Voyager SDK. The role combines architecture and hands-on work across the model frontend, the graph compiler, the runtime and the application pipeline. During model bring-up, you cover the frontend and graph side, and a device-side engineer covers the backend. Our team uses AI coding agents in daily work, and you will use them to build, test and verify your own work. We also welcome experienced field application engineers, technical leads and engineering managers who want to return to hands-on engineering. Experience in planning, delegating and reviewing work transfers well to working with AI agents. Key responsibilities: - Model enablement platform and agent harness: Build the platform that engineers and AI agents use to bring up models: reusable tools to partition, compile, run and profile; environments with access to real hardware; closed-loop runs that apply a change, measure it against the reference and repeat; and verification (differential testing, regression detection) integrated into CI. - Model ingestion: Own how a PyTorch or ONNX model is captured, analysed and split across the AIPU's matrix and RISC-V vector units, the host CPU and the host's accelerators (GPU, NPU, video decoder), with placement tags that users can read and override. Build this with the graph compiler team so it works for every model. - Heterogeneous execution: Extend that split to large models, cascades and multi-model pipelines, for example with expert offloading and caching across device and host memory. Agree the plan with the graph compiler team. - End-to-end performance: With the application team (pipeline builder) and the runtime team, bring each model to its best end-to-end performance: overlap of host and device work, zero-copy buffers, batching, multi-core scheduling, and models with several inputs. Profile device time, host time and data movement, and confirm each speedup in the full pipeline. - Critical models: Study the models that matter most to customers, on Metis today and on Europa, and turn each lesson into a platform improvement. Qualifications: Essential - 8+ years of engineering experience in systems, compilers, runtimes or performance, including system-level design ownership. - Hands-on experience with heterogeneous computing across CPU, GPU, DSP, NPU or FPGA, including reasoning about compute, memory bandwidth, latency and data movement. - Solid fundamentals in computer architecture, operating systems and parallel programming. - Familiarity with ML graph representations and compiler concepts: graph capture (torch.export, FX, ONNX), lowering, operator fusion, partitioning, memory planning. - Strong C++ and Python. - Daily use of AI coding agents on real engineering work, with the judgment to review and test their output. Preferred - Hands-on experience with MLIR or another compiler framework (TVM, XLA, TorchInductor, IREE). - Experience with an inference runtime or execution engine (ONNX Runtime execution providers, a custom NPU or DSP runtime). - Experience with GPU compute (CUDA, OpenCL, Vulkan) or SIMD optimization on Arm or x86. - Experience with large-model execution techniques such as offloading, expert caching, speculative decoding, pipelining across devices. - Experience building agent environments, evaluation harnesses or verification frameworks (differential testing, regression detection), or MCP-based tooling. Location We offer a flexible working arrangement, with options to: - Work from one of our Axelera AI offices (Leuven in Belgium, Amsterdam and Eindhoven in the Netherlands, Zurich in Switzerland, Florence and Milan in Italy or Bristol in the United Kingdom) if you're already based in the vicinity. - Work fully remotely from any European country (incl. the UK) you are already in. - Relocate with us and work from Italy (Florence or Milan) or the Netherlands (Amsterdam or Eindhoven). Kindly note that priority will be given to candidates who are [interested in being] based in Belgium or Italy. What we offer  This is your chance to shape and be part of a dynamic, fast-growing, international organization. We offer an attractive compensation package, including a pension plan, extensive employee insurances and the option to get company shares.    An open culture that supports creativity and continual innovation is awaiting you. Collaborative ownership and freedom with responsibility is characteristic for the way we act and work as a team.  At Axelera AI, we wholeheartedly embrace equal opportunity and hold diversity in the highest regard. Our steadfast commitment is to cultivate a warm and inclusive environment that empowers and celebrates every member of our team. We welcome applicants from all backgrounds to join us in shaping the future of AI. Axelera AI may at times work with external parties (such as recruiters, headhunters, or executive search firms) to support both publicly posted and confidential searches. Our hiring process never involves any payment from candidates, and we will never require you to use a particular paid service to be considered for a role. If you have been approached by someone on our behalf and want to confirm it’s legitimate, please contact us directly at careers@axelera.ai.

Location: London, United Kingdom Workplace: hybrid The Commercial Lead will own the sales pipeline and revenue, driving outbound sales and managing complex B2B deals with AI and data companies, from qualification and pilots to recurring contracts. The role also includes developing strategic partnerships and channels, shaping pricing and commercial terms, and bringing customer demand and market insights back to product and operations. Key Responsibilities Own the pipeline and the number Build and run outbound to AI labs, applied AI companies, and data vendors who need collection capacity they don't have in-house. Qualify hard and early: match buyer requirements against what our network can realistically deliver, and walk away from deals that don't fit. Run complex, technical deals Sell to technical buyers - data leads, research managers, ML and data ops teams - in long, spec-heavy, consultative cycles. Collect buyer requirements (languages, demographics, modality, annotation depth, licensing scope), push back when a spec isn't deliverable. Manage pilots and convert them into recurring volume. Shape pricing and commercial framework Own our price book across modalities (per audio hour, per image, per video hour, per annotated unit) and defend margin against buyer pressure and vendor benchmarks. Alongside with the business unit leader work with legal, privacy and tax on DPAs, consent frameworks,contracts across multiple jurisdictions. Build the channel Develop partnerships with data vendors and platforms who can route demand to us where we have coverage they lack. Represent DataTasks at the venues where this market actually buys - research conferences, data and AI events, and buyer-side procurement teams. Feed the roadmap Bring structured demand signal back into product and operations Qualifications Must have Experience in B2B sales, business or commercial roles, with a track record of closing complex deals you personally sourced and ran. Direct experience in AI/ML data, data annotation and labelling services, data licensing, or a closely adjacent technical services market. Comfort selling to technical and research buyers. Genuine zero-to-one appetite. There is no inbound, no established brand in this market, and no playbook to inherit. Fluent English, written and spoken, at a level suitable for negotiating with US and EU counterparties. Nice to have An existing network among AI labs, data vendors, or enterprise AI teams. Experience operating in or selling data from emerging markets. Working knowledge of data protection regimes (GDPR, LGPD, and equivalents in our operating markets). Additional languages, particularly Spanish, Portuguese or Russian. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries Develop your professional skills with access to mentoring, career consulting, and learning programs Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects Work alongside people who take initiative, speak openly, and challenge themselves to grow Improve your language skills through co-financed courses and internal speaking clubs Final benefits may vary depending on the location.

Location: Almaty, Kazakhstan Workplace: hybrid We’re looking for an Internal Investigations Manager to join our team and take the lead on fraud investigations across our business. You’ll run investigations end to end — from gathering evidence and interviewing witnesses to analysing what happened and presenting your findings. You’ll also look beyond individual cases to spot patterns, uncover control gaps, and help make our processes stronger. If you’re naturally curious, highly objective, comfortable handling sensitive information, and not afraid to ask the uncomfortable questions — we’d love to hear from you. Key Responsibilities Manage end-to-end fraud investigations across countries, ensuring timely closure Gather, preserve, and document digital and operational evidence in line with chain-of-custody best practices Conduct structured interviews (in-person or video) with whistleblowers, witnesses, and internal stakeholders. Prepare clear, well-structured investigation reports and case summaries for internal stakeholders Identify control gaps or process weaknesses through investigations and recommend remediation actions Identify systemic fraud patterns and conduct root cause analysis on recurring case types, translating findings into actionable recommendation Monitor implementation of controls across business units Participate in cross-team collaboration and knowledge-sharing sessions Contribute to the development and continuous improvement of investigation procedures, templates, and methodologies — including responsible use of AI for efficiency Skills, Knowledge & Expertise Bachelor’s degree. 7+ years of investigation experience , including independently managing investigations end to end, from intake through evidence collection, interviews, analysis, and formal reporting. Professional proficiency in English Strong skills in evidence handling and chain of custody, structured interviewing and statement-taking, OSINT, link analysis and relationship mapping . Experience with NUIX, Relativity, digital evidence handling, and data analytics . Big 4 experience is preferred. Certified Fraud Examiner (CFE) certification — nice to have. Strong analytical and structured thinking skills, with the ability to make sense of complex, incomplete, or contradictory information. High standards of integrity, objectivity, discretion, and confidentiality . Strong emotional intelligence and communication skills , with the ability to handle sensitive interviews and communicate difficult findings to senior stakeholders. Professional courage and attention to detail , with the ability to stand behind conclusions under pressure. A drive to go beyond individual investigations by identifying systemic fraud patterns, control gaps, and root causes , and turning findings into actionable improvements. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries Develop your professional skills with access to mentoring, career consulting, and learning programs Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects Work alongside people who take initiative, speak openly, and challenge themselves to grow Improve your language skills through co-financed courses and internal speaking clubs Final benefits may vary depending on the location.

Location: Almaty, Kazakhstan Workplace: hybrid We are seeking a Social Media Specialist to own inVision U's social media presence across all platforms, translating the university's academic programs, culture, and events into compelling content that resonates with prospective students, parents, and the broader education community. The role combines editorial thinking with hands-on SMM execution, creative production coordination, and PR support, and is critical to building the university's digital brand ahead of and following the first cohort launch. Key Responsibilities 1. Content Strategy & Editorial Execution Develop and maintain the content plan across Instagram, Telegram, TikTok, and YouTube. Translate complex information about academic programs, pedagogy, and university life into engaging social formats. Ensure all content aligns with the university's tone of voice, USPs, and messaging guidelines. 2. Social Media Management Create, schedule, and publish posts; manage event calendars and announcements (internal digests, RSVP events, pre-launch campaigns). Build funnels, UGC campaigns, and news hooks. Produce template-level visual content in Figma. 3. Creative Production Coordination Act as creative producer for outsourced video content. Define formats, draft scenarios (with the copywriter), brief production teams, and manage approvals. Maintain the media bank (photos, videos, assets). 4. PR Coordination Coordinate collaborative posts, influencer partnerships, and media activities. Liaise with the inDrive PR team on joint tasks. Define briefs and quality-control external outputs for tone and messaging consistency. 5. Student Content Coordination Manage student contributors who help produce content. Assign tasks, review outputs, and maintain quality standards. 6. Analytics & Reporting Track content performance using analytics tools (Looker Studio, native platform analytics, or equivalent). Analyze engagement data, identify high-performing formats, and adjust content strategy accordingly. Skills, Knowledge and Expertise Requirements Bachelor's degree in Marketing, Communications, Journalism, Digital Media, or a related field; relevant digital marketing/SMM certifications are a plus. 2–4 years of experience in social media management, content marketing, or digital communications; experience in education, EdTech, or mission-driven organizations is a plus. Experience coordinating freelancers, student teams, or external contractors is preferred. Expertise in social media platforms (Instagram, Telegram, TikTok, YouTube); content planning and editorial calendar management. Basic design skills (Figma, Canva); experience briefing and coordinating video production. Familiarity with analytics tools (Looker Studio, Google Analytics, or native platform insights). Copywriting and storytelling skills in Russian and English. Familiarity with funnel building, UGC strategies, and news hooks; media bank and asset management experience. Strong editorial judgment and ability to work with complex information. Ownership mentality and self-organization. Clear written and verbal communication in Russian and English (Kazakh is a plus). Coordination skills across multiple stakeholders (production teams, PR, students, copywriter). Attention to detail and quality standards; proactive problem-solving. Cultural sensitivity and understanding of the Central Asian youth audience. Nice to Have Understanding of content marketing principles and social media algorithms. Knowledge of the Central Asian digital media landscape. Familiarity with higher education or EdTech sector communications. Awareness of current trends in short-form video, Telegram channel management, and youth-oriented content formats.

Location: Limassol, Cyprus Workplace: hybrid We’re looking for an Internal Investigations Manager to join our team and take the lead on fraud investigations across our business. You’ll run investigations end to end — from gathering evidence and interviewing witnesses to analysing what happened and presenting your findings. You’ll also look beyond individual cases to spot patterns, uncover control gaps, and help make our processes stronger. If you’re naturally curious, highly objective, comfortable handling sensitive information, and not afraid to ask the uncomfortable questions — we’d love to hear from you. Key Responsibilities Manage end-to-end fraud investigations across countries, ensuring timely closure Gather, preserve, and document digital and operational evidence in line with chain-of-custody best practices Conduct structured interviews (in-person or video) with whistleblowers, witnesses, and internal stakeholders. Prepare clear, well-structured investigation reports and case summaries for internal stakeholders Identify control gaps or process weaknesses through investigations and recommend remediation actions Identify systemic fraud patterns and conduct root cause analysis on recurring case types, translating findings into actionable recommendation Monitor implementation of controls across business units Participate in cross-team collaboration and knowledge-sharing sessions Contribute to the development and continuous improvement of investigation procedures, templates, and methodologies — including responsible use of AI for efficiency Skills, Knowledge & Expertise Bachelor’s degree. 7+ years of investigation experience , including independently managing investigations end to end, from intake through evidence collection, interviews, analysis, and formal reporting. Professional proficiency in Russian and English — mandatory. Strong skills in evidence handling and chain of custody, structured interviewing and statement-taking, OSINT, link analysis and relationship mapping . Experience with NUIX, Relativity, digital evidence handling, and data analytics . Big 4 experience is preferred. Certified Fraud Examiner (CFE) certification — nice to have. Strong analytical and structured thinking skills, with the ability to make sense of complex, incomplete, or contradictory information. High standards of integrity, objectivity, discretion, and confidentiality . Strong emotional intelligence and communication skills , with the ability to handle sensitive interviews and communicate difficult findings to senior stakeholders. Professional courage and attention to detail , with the ability to stand behind conclusions under pressure. A drive to go beyond individual investigations by identifying systemic fraud patterns, control gaps, and root causes , and turning findings into actionable improvements. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries Develop your professional skills with access to mentoring, career consulting, and learning programs Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects Work alongside people who take initiative, speak openly, and challenge themselves to grow Improve your language skills through co-financed courses and internal speaking clubs Annual salary from 58 000 EUR gross Final benefits may vary depending on the location.

Location: Abu Dhabi, United Arab Emirates Workplace: hybrid About the role We are preparing the data foundation for our autonomous-driving work, and we are hiring the engineer who will start it. Today we collect street-level imagery and GPS tracks from vehicle cameras, including our own camera units with NVIDIA edge devices on board, and use them to update maps. Next comes a dedicated survey vehicle with a full sensor set: multi-camera, IMU, LiDAR. You will start with the imagery and map data pipelines we run today, and as the sensor platform arrives, you will build the pipelines that turn its data into training datasets for autonomous-driving models. Key Responsibilities Build the pipelines that move multi-sensor data (multi-camera video, IMU, LiDAR, GPS) from vehicles into cloud storage, synchronize and geo-reference the streams Own the storage layout and lifecycle for sensor data: partitioning, hot and archival tiers, cost control as volume grows Build validation and monitoring on the ingest path: incomplete uploads, missing or unsynchronized streams, vehicles that stopped producing usable data Prepare training datasets for autonomous-driving models: select data by location, route, and conditions, version datasets, and deliver them in the formats ML teams need Until then: take over and develop the current imagery and GPS-track pipelines from vehicle cameras, and contribute to geodata pipelines (ingestion from company data, OpenStreetMap, Overture Maps and vendors, conflation, validation, publication) Work with company data in BigQuery and keep spatial queries fast on large PostGIS and GeoParquet tables Skills, Knowledge & Expertise 4+ years in data engineering Experience with multi-sensor data from vehicles or robots: cameras, IMU or LiDAR, and keeping the streams in sync Experience preparing training datasets for computer vision or autonomous-driving models. Large volumes of binary or media data in object storage (S3 or GCS); distributed processing (Spark or equivalent) Hands-on experience with spatial data: PostGIS, GeoPandas/Shapely, coordinate reference systems, GPS tracks Strong Python and SQL; AWS or GCP, Docker, Kubernetes Nice to have Sensor data formats such as ROS2 bag, MCAP or point clouds Parquet, Delta or Iceberg; Databricks Argo Workflows or Airflow OpenStreetMap and Overture Map QGIS BigQuery Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects Work alongside people who take initiative, speak openly, and challenge themselves to grow Improve your language skills through co-financed courses and internal speaking clubs Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid We are looking for a Staff Product Manager to shape this product from an early stage and lead it through validation, launch and international scale. We are building a new product that enables people across inDrive’s global user base to earn additional income by completing tasks that generate high-quality training data for AI. Following a successful pilot, we are moving from a partner-led solution towards our own scalable platform. It will connect demand from AI companies with distributed data collection and labelling, covering the full journey from buyer requirements and task design to contributor payouts, quality assurance and dataset delivery. Key Responsibilities Own the end-to-end product strategy, roadmap and outcomes for the Data Tasks platform. Translate data buyer requirements into scalable collection, annotation and quality-control workflows. Design the full product journey across both sides of the platform: enterprise buyers and task contributors. Build capabilities for task creation and distribution, contributor onboarding, payouts, data submission, validation, labelling and dataset delivery. Define the right balance between building internal capabilities, using external platforms and working with specialised partners. Establish product metrics across demand, supply, data quality, unit economics and contributor experience. Run discovery and experiments to improve acquisition, activation, task completion, retention and payout experience. Work closely with Commercial, Engineering, Data, Operations, Legal, Privacy, Information Security and market teams. Ensure the platform can support multiple data types, including audio, text, images, video and multimodal data, across different countries and use cases. Skills, Knowledge and Expertise Significant product management experience, including ownership of complex products at Staff, Principal or equivalent level. Proven experience building and scaling a new product or platform from an early stage. Strong systems thinking and the ability to design end-to-end products involving multiple users, workflows and operational processes. Experience with B2B platforms, marketplaces, crowdsourcing, data products, AI/ML infrastructure or workflow products. Strong commercial judgement and the ability to connect customer needs, product decisions and unit economics. Ability to work with enterprise customers and translate technical or specialised requirements into scalable product solutions. Strong analytical skills and experience defining metrics, running experiments and making decisions under uncertainty. Ability to operate independently, bring clarity to ambiguity and influence senior stakeholders without relying on formal authority Fluent English and clear written and verbal communication skills. Nice to have Experience with AI training data, data collection, annotation, model evaluation or quality-assurance systems. Experience building two-sided marketplaces or products involving distributed contributor networks. Experience launching products across emerging markets and adapting them to local payment, legal and operational constraints. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Annual salary from 90 700 EUR gross. Final benefits may vary depending on the location.

Location: Limassol, Cyprus Workplace: hybrid The Commercial Lead will own the sales pipeline and revenue, driving outbound sales and managing complex B2B deals with AI and data companies, from qualification and pilots to recurring contracts. The role also includes developing strategic partnerships and channels, shaping pricing and commercial terms, and bringing customer demand and market insights back to product and operations. Key Responsibilities Own the pipeline and the number Build and run outbound to AI labs, applied AI companies, and data vendors who need collection capacity they don't have in-house. Qualify hard and early: match buyer requirements against what our network can realistically deliver, and walk away from deals that don't fit. Run complex, technical deals Sell to technical buyers - data leads, research managers, ML and data ops teams - in long, spec-heavy, consultative cycles. Collect buyer requirements (languages, demographics, modality, annotation depth, licensing scope), push back when a spec isn't deliverable. Manage pilots and convert them into recurring volume. Shape pricing and commercial framework Own our price book across modalities (per audio hour, per image, per video hour, per annotated unit) and defend margin against buyer pressure and vendor benchmarks. Alongside with the business unit leader work with legal, privacy and tax on DPAs, consent frameworks,contracts across multiple jurisdictions. Build the channel Develop partnerships with data vendors and platforms who can route demand to us where we have coverage they lack. Represent DataTasks at the venues where this market actually buys - research conferences, data and AI events, and buyer-side procurement teams. Feed the roadmap Bring structured demand signal back into product and operations Qualifications Must have Experience in B2B sales, business or commercial roles, with a track record of closing complex deals you personally sourced and ran. Direct experience in AI/ML data, data annotation and labelling services, data licensing, or a closely adjacent technical services market. Comfort selling to technical and research buyers. Genuine zero-to-one appetite. There is no inbound, no established brand in this market, and no playbook to inherit. Fluent English, written and spoken, at a level suitable for negotiating with US and EU counterparties. Nice to have An existing network among AI labs, data vendors, or enterprise AI teams. Experience operating in or selling data from emerging markets. Working knowledge of data protection regimes (GDPR, LGPD, and equivalents in our operating markets). Additional languages, particularly Spanish, Portuguese or Russian. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries Develop your professional skills with access to mentoring, career consulting, and learning programs Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects Work alongside people who take initiative, speak openly, and challenge themselves to grow Improve your language skills through co-financed courses and internal speaking clubs Annual salary from 75 600 EUR gross Final benefits may vary depending on the location.

Location: Almaty, Kazakhstan Workplace: onsite The role exists to free the SMM manager to focus on shooting and producing new video formats that drive reach, subscribers, and engagement. It is a middle-level production role: beyond strong copywriting, the holder brings a strategic understanding of social-brand building and a feel for how text and visuals work together. Key Responsibilities Social media publications managing: text for 20-22 publications per month across Instagram and TikTok — both on-asset text and post captions. Social media: always-on community management: respond to DMs and comments, (up to ~20 per post, scaling to ~1,000) during influencer collaborations or paid campaigns. Paid social scripts: write video scripts for paid social.( example ) Print materials: copy for leaflets, brochures, and posters. Lead-gen copy: text for campaign lead forms. ( example ) Copywriting for Advertising Campaigns (Meta/Google) ( example ) Strategy input: contribute to Tone of Voice and the content plan. ( example ) Web & partners: write copy for the website and partner networks. ( example ) Skills, Knowledge and Expertise Russian — fluent (spoken and written); Kazakh — written proficiency required; English — fluent (spoken and written).

Location: Rabat, Morocco Workplace: hybrid Please submit your resume in English. Otherwise, your application will be dismissed. We are looking for a strategic, commercially driven Sales Account Manager to lead advertising partnerships across our app ecosystem, within a brand-new business division at InDrive that is scaling rapidly. This is a foundational role in shaping and accelerating our Advertising vertical, helping position InDrive as a powerful and differentiated media platform for brands and agencies. In this role, you will act as a trusted advisor to leading brands and media agencies, designing high-impact, data-driven advertising strategies that deliver measurable business outcomes. You will own the end-to-end advertising lifecycle — from identifying and unlocking new business opportunities and driving proactive outreach, to client acquisition, relationship development, campaign oversight, and post-campaign performance evaluation. You will lead the advertising sales strategy for a portfolio of high-value brand and agency partners, driving adoption of our expanding suite of ad solutions while delivering sustainable revenue growth and long-term strategic value for both clients and the business. You will lead the advertising sales strategy for a portfolio of high-value brand and agency partners, driving adoption of our expanding suite of ad solutions while delivering sustainable revenue growth and long-term strategic value for both clients and the business. Key Responsibilities Leverage strong persuasive and acquisition sales skills to drive inbound and outbound sales activities, acquire new clients for the inDrive Ads platform, and close successful multi-vertical flighted advertising campaigns. Develop and execute multi-format advertising campaign strategies (video, display, and native) that align with brand objectives, drive measurable outcomes, and contribute to exceeding revenue targets. Own and deliver against quarterly and annual revenue targets for your assigned portfolio through strategic account growth and new business acquisition. Build strong, strategic relationships with marketing executives and key decision-makers across partner agencies and client organizations. Leverage persuasive communication and creative problem-solving skills to navigate stakeholder relationships, foster trusted marketing conversations, and convert opportunities into advertising revenue. Serve as a proactive cross-functional partner, collaborating closely with the International Ads team, Product, Marketing, Operations, and in-country teams to ensure seamless execution and delivery. Drive adoption of our evolving ad solutions by clearly articulating differentiated value and positioning InDrive as a strategic media partner. Expand existing client partnerships and onboard new advertisers through innovative engagement strategies, while maintaining accurate CRM and KPI tracking. Lead campaign performance reviews, providing data-driven insights and optimization recommendations to maximize client ROI and long-term investment. Qualifications 6+ years of experience within a digital media or advertising platform (directly or via a vendor/partner), with proven expertise in end-to-end digital advertising sales supporting enterprise-level brands and media agencies. Passion for the online advertising ecosystem, with resilience and the ability to thrive in a multi-region, multi-language, international environment, complemented by excellent listening, communication, and organizational skills. A creative and engaging storytelling approach, leveraging data and insights to quantify opportunities and influence decision-makers. Strong commercial instincts and curiosity for advertising technology and evolving media solutions, combined with a collaborative, ownership-driven mindset and genuine excitement for building and scaling something new. Experience working with key digital advertising performance metrics (CPM, CPC, CPA, ROAS) and a strong understanding of the programmatic and mobile advertising ecosystem. Proficiency in Google Workspace (Sheets, Slides) and CRM systems. Native or fluent English and native-level proficiency in Modern Standard Arabic and/or Moroccan Arabic (Darija) and French is strongly preferred. Availability for a remote work model based in the Casablanca area, with regular visits to clients and partner agencies. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Bogotá, Colombia Workplace: hybrid Please submit your resume in English. Otherwise, your application will be dismissed. We are looking for a strategic, commercially driven Sales and Account Manager to lead advertising partnerships across our app ecosystem, within a brand-new business division at inDrive that is scaling rapidly. This is a foundational role in shaping and accelerating our Advertising vertical, helping position InDrive as a powerful and differentiated media platform for brands and agencies. In this role, you will act as a trusted advisor to leading brands and media agencies, designing high-impact, data-driven advertising strategies that deliver measurable business outcomes. You will own the end-to-end advertising lifecycle — from identifying and unlocking new business opportunities and driving proactive outreach, to client acquisition, relationship development, campaign oversight, and post-campaign performance evaluation. You will lead the advertising sales strategy for a portfolio of high-value brand and agency partners, driving adoption of our expanding suite of ad solutions while delivering sustainable revenue growth and long-term strategic value for both clients and the business. Key Responsibilities Leverage strong persuasive and acquisition sales skills to drive inbound and outbound sales activities, acquire new clients for the inDrive Ads platform, and close successful multi-vertical flighted advertising campaigns. Develop and execute multi-format advertising campaign strategies (video, display, and native) that align with brand objectives, drive measurable outcomes, and contribute to exceeding revenue targets. Own and deliver against quarterly and annual revenue targets for your assigned portfolio through strategic account growth and new business acquisition. Build strong, strategic relationships with marketing executives and key decision-makers across partner agencies and client organizations. Leverage persuasive communication and creative problem-solving skills to navigate stakeholder relationships, foster trusted marketing conversations, and convert opportunities into advertising revenue. Serve as a proactive cross-functional partner, collaborating closely with the International Ads team, Product, Marketing, Operations, and in-country teams to ensure seamless execution and delivery. Drive adoption of our evolving ad solutions by clearly articulating differentiated value and positioning InDrive as a strategic media partner. Expand existing client partnerships and onboard new advertisers through innovative engagement strategies, while maintaining accurate CRM and KPI tracking. Lead campaign performance reviews, providing data-driven insights and optimization recommendations to maximize client ROI and long-term investment. Qualifications Passion for the online advertising ecosystem, with resilience and the ability to thrive in a multi-region, multi-language, international environment, complemented by excellent listening, communication, and organizational skills. 4+ years of experience within a digital media or advertising platform (directly or via a vendor/partner), with proven expertise in end-to-end digital advertising sales supporting enterprise-level brands and media agencies. A creative and engaging storytelling approach, leveraging data and insights to quantify opportunities and influence decision-makers. Strong commercial instincts and curiosity for advertising technology and evolving media solutions, combined with a collaborative, ownership-driven mindset and genuine excitement for building and scaling something new. Experience working with key digital advertising performance metrics (CPM, CPC, CPA, ROAS) and a strong understanding of the programmatic and mobile advertising ecosystem. Proficiency in Google Workspace (Sheets, Slides) and CRM systems. Fluent English and native Spanish required; Portuguese proficiency is a strong plus. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: San Francisco, CA • New York, NY • United States Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Business Systems Architect you will be an integral part of designing and building out Figma’s Financial systems landscape. You’ll be joining a small team so will have a broad purview over the different Accounting functions, and will have a specific focus on the Order-to-Cash and Revenue workstream. The company is growing fast so the need to revamp, rebuild, and expand our technology infrastructure will be an unending source of exciting projects. Outside of direct projects this is also a great opportunity to join the team at an early stage and help us define how a best in class business systems team should operate! This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Build and provide ongoing system architecture and design reviews to ensure our Order-to-Cash processes are best in class Identify opportunities for configuration, integration, and process improvements across the Order-to-Cash and Revenue Recognition space Align cross-functional teams on technical requirements and goals with regards to ERP functionalities and activities Design and implement software solutions to increase automation, reduce risk, and create scalability Mentor and guide junior team members, as well as provide input on the team’s recruiting efforts by participating in interviewing and hiring decisions Provide occasional support in expanding and troubleshooting systems outside of the Order-to-Cash space, such as Zip, Expensify, Tesorio, Numeric, and Bank of America CashPro Serve as the subject matter expert on NetSuite ERP and provide end user training and support for our ERP and other ancillary Financial systems We’d love to hear from you if you have: 7+ years experience working with accounting teams in a fast growth environment, ideally with strong NetSuite administration experience, including direct experience leading a major system implementation or rollout A solid understanding of Accounting principles and processes Experience supporting ancillary Accounting systems (TripActions, Zip or Coupa, etc.) A balanced skill set that can wear the hats of a Business Analyst, Project Manager and Technical Systems Analyst A passion for helping teams scale and grow through the use of technology While it’s not required, it’s an added plus if you also have: Consulting experience in systems implementation or integrations Experience supporting Stripe, Avalara, or Tesorio At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $140,000 — $269,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Location: Columbia, MD, United States Job Title Graphic Designer – Journeyman Why IDS? IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients. Locations Columbia, MD Shifts Available Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements. Job Description IDS is seeking an experienced Graphic Designer – Journeyman, for ADG Creative, an IDS subsidiary, to support creative design initiatives across print, digital, branding, and multimedia platforms. This role involves producing high-quality visual content, collaborating with creative teams, and contributing to the development of engaging design solutions aligned with client and brand objectives. Key Duties • Designs and iterates strategic creative solutions across print, branding, UX/UI, social media, video, and digital campaigns • Participates in brainstorming sessions and contributes to idea generation • Assists with research, mood boarding, concept development, and execution of design work • Produces creative deliverables aligned with strategic direction and user/client needs • Communicates design decisions clearly with project teams • Stays current with design trends, tools, and technologies • Participates in customer discovery sessions and takes notes as needed • Organizes and maintains design files with correct structure, naming conventions, and storage procedures • Maintains accountability for timelines and deliverables • Contributes to team culture and collaboration within ADG • Performs other duties as assigned Requirements • Bachelor’s degree in a related field • OR Associate’s degree or High School Diploma with 7 years of experience • Minimum 3 years of experience (aligned to the education substitution structure above) • Portfolio required • Active TS/SCI clearance with CI Poly required Compensation $90,000k - $110,000k Benefits

Location: Remote in EMEA Hi there! We are Testlio, a global software testing company with its own freelance network. Our freelancers test apps from companies across the globe. Testlio is a great place for people who value the freedom and flexibility of remote work. At the moment, we are looking for freelance software testers based in Germany & the Netherlands to participate in a moderated Usability study for one of our clients, a global financial technology company. More specifically, you will be a great fit for this study if you regularly send money to India and have experience using money transfer apps to send funds to India/ Indian Bank accounts . We're very interested in hearing your feedback, as this will help our client improve their own app, further impacting thousands of global customers. Benefits of being a freelancer at Testlio Schedule: You can create your schedule and work on other testing runs that interest you. Location: Testlio is a 100% remote company. Seriously, you can work from the coffee shop, your home, or while waiting for class. Growth: You’ll be testing global-scale mobile apps and have the chance to boost your skills and grow your career. Payment: You are paid by the hour, not by the bug. This means you get paid even if you did not uncover any bugs. Requirements Age: You have to be at least 18 years old. Location: Must be physically located in Germany or the Netherlands. The use of a VPN is prohibited. Language: Must at least be comfortable speaking English . Some knowledge of German and Dutch is also ideal. Availability: 1.5 hours needed for the study. Devices: Laptop/ PC + iPhone/ Android Phone. Experience: Digitally sending money to people in India/Indian bank accounts. App Usage: Have never used the Wise app before. What does testing look like? Type of testing: Moderated Usability study. Type of work: One time study. This is not a recurring project. Type of test: You will meet 1:1 with a Testlio UX Researcher at a specified time for a live remote video call with your camera on and share your device's screen to complete your testing . Task Description: During the live testing session, you will be asked about how you currently send money from your country to India, including the services and methods you typically use. Then, you will make a real money transfer of about $20 using the application we are testing and share your thoughts and feedback as you go. We are interested in understanding what feels clear or unclear, what you expect throughout the experience, and your overall impressions. About the Money Transfer: The $20 you will send will during the test will be to one of our trusted Test Leads. They will send the money back to you within ~1 business day to your paypal account. Recording: Please note we will be recording this live testing session for research and analysis purposes. We will redact any sensitive PII information. Pay rate: $100 USD. Payment: Payment will be made via PayPal or Payoneer. How to start? Fill out the questionnaire. A member of our Recruitment Team will contact you with the next steps via email. If you are not a match with our requirements visit our Community page instead to find out more about how you can participate in other projects. If you have any questions or need help, please contact Opportunities@testlio.com using the code INDIAPAYMENTS in the Subject line/email body so we can quickly identify your request. Once you are ready, please fill out the initial application below. Those who meet the requirements will receive further information to participate in this paid testing opportunity.

Location: Metro Manila, Philippines About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Location: Cape Town, South Africa About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding