Location: Hong Kong
Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology- and data-driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high-quality returns for our investors.
Your future role within QRT:
QRT is expanding its global Network Operations capability to provide first-class 24/7 operational support for critical global network infrastructure and is seeking a Cloud SME within the Network SRE team. The successful candidate will act as the subject matter expert for cloud networking within the Cloud Network SRE team. In this role, you will bridge traditional network operations and advanced Site Reliability Engineering (SRE) practices for AWS network services and the wider hybrid network environment.
You will be responsible for helping manage and maintain QRT’s cloud, on-prem and network automation platforms. QRT operates with an Infrastructure as Code (IaC) mindset, so you will be expected to demonstrate experience operating complex infrastructure at scale through automation, controlled releases and robust change governance.
You will work closely with Network Engineering, Network Automation, Platform Engineering, Research, trading support and external vendor teams to drive continuous improvement, observability, self-healing automation, security, availability and reliability across our global hybrid cloud, WAN, Internet, datacentre and low-latency network footprint, while spearheading the team’s strategic roadmap and backlog delivery.
Responsibilities
Cloud Network Reliability
Drive high-tier support and incident response for complex cloud and hybrid network incidents, coordinating with AWS and network vendors where required. Conduct thorough post-incident reviews and root-cause analyses, using findings to improve resilience, monitoring, automation and capacity planning.
Serve as the definitive technical SME for the newly formed Cloud Network SRE team, collaborating closely with engineering, platform, and support teams to continuously improve service delivery.
Drive high-tier support and incident response for complex hybrid (cloud and on-premises) network incidents. Conduct thorough post-incident reviews (PIRs) and root-cause analyses (RCAs) to prevent recurrence.
Strategic Roadmap & Agile Delivery
Lead the team’s strategic technical roadmap, creating and tracking against SLI/SLO targets, recurring incidents, Incident/RCA findings, capacity trends and long-term reliability/platform goals into actionable initiatives.
Refine, prioritize, and manage the team backlog, translating strategic objectives into structured tasks integrated into regular agile sprint cycles.
Collaborate with Network Engineering to transition new AWS network services, such as regional AWS Direct Connect deployments, into production operations with appropriate monitoring, documentation and support readiness.
Observability, Automation, & Infrastructure as Code (IaC)
Lead the creation and continuous improvement of monitoring dashboards, alerting and observability frameworks for cloud network services, alert prioritisation, trend/correlation analysis, fast fault detection and telemetry-driven incident response.
Partner tightly with Network Automation and Platform Engineering teams to automate high-frequency operational tasks through automation, CI/CD, GitOps or orchestration where appropriate, reducing toil and enabling self-healing or event-driven remediation where practical.
Oversee network configuration changes managed via Terraform and related automation tooling, ensuring peer review, controlled release/rollback, robust change control and alignment to internal architecture standards.
Operational Governance & Vendor Partnership
Conduct regular service performance reviews with AWS technical/account teams and relevant network vendors to review recurring issues, support deep-dive investigations, align on roadmap features and ensure contracted SLAs and internal SLOs are met or exceeded.
Create and maintain robust operational documentation, architecture diagrams, and runbooks to drive down Mean Time to Resolution (MTTR).
Required Skills & Experience
Proven experience in a Site Reliability Engineering, Network Engineering or Cloud Infrastructure role, operating complex infrastructure at scale within a high-performance, mission-critical environment. Financial services or low-latency trading experience preferred.
Expertise in AWS core networking services: AWS Direct Connect, Transit Gateway, VPC, Route 53, VPC Flow Logs, Cloud native firewall architectures, and PrivateLink.
Strong production experience with Terraform for network provisioning and state management.
Proficiency with modern observability and monitoring stacks (e.g., Prometheus/PromQL, Grafana, AWS CloudWatch) with experience improving alert quality and operational visibility.
Demonstrated capability in scripting and automation using Python, Bash or Go, with exposure to CI/CD, GitOps, Ansible or orchestration workflows.
Solid understanding of core networking protocols and architectures (BGP, IPsec VPNs, TCP/IP, DNS, routing/switching design).
Experience driving technical roadmaps, backlog refinement, and sprint planning in an agile environment.
Strong analytical and problem-solving skills with a bias toward automation over manual toil. Excellent communication skills to interface across platform engineering, trading desks, and external cloud vendors.
Working Pattern
This role operates within a global Network team. Participation in on-call, out-of-hours escalation, maintenance windows, and major incident response will be required, consistent with the operational nature of the team
QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.
Location: Paphos, Cyprus
About Us
INEX is a real estate development company delivering high-quality residential and commercial projects in Paphos, Cyprus. We are committed to excellence in design, engineering, and construction execution. We are looking for a dedicated
Quality Control Engineer
to ensure that all works on site meet our high standards of quality and precision.
Role Overview
The
Quality Control Engineer
will be responsible for overseeing the quality of construction works, ensuring compliance with approved design documentation and best industry practices. The role involves close collaboration with contractors, installers, decorators, and subcontractors, as well as regular reporting to the Project Manager.
Key Responsibilities
Quality Control:
Inspect and verify that all executed works comply with the latest approved design documentation and quality standards.
Documentation Management:
Ensure that all contractors, installers, and subcontractors on site are working with the most up-to-date design and technical documentation.
Technical Guidance:
Provide support and clarification to contractors/subcontractors when technical issues arise related to design interpretation or construction methods.
Problem-Solving:
Propose practical and effective technological solutions for materials application and construction challenges.
Hidden Works Verification:
Ensure that all works to be covered by subsequent layers (hidden works) are inspected, tested, and documented before proceeding.
Inspection Planning:
Schedule and oversee all necessary inspections, tests, and witness points as per the project plan.
Reporting:
Prepare
weekly quality reports
for the Project Manager, outlining project status, quality observations, and issues requiring attention.
Digital Tools:
Use quality management and control software (e.g., PlanRadar or equivalent) for issue tracking, inspections, and documentation.
Requirements
Education:
University degree in
Architecture or Civil Engineering
.
Experience:
Minimum
5 years of experience
in Chief engineer/ Quality control/assurance roles in residential construction.
Technical Expertise:
Strong knowledge of construction processes, materials, and best practices.
Software Skills:
Familiarity with quality management platforms (PlanRadar or similar).
Languages:
Strong spoken and written English (Russian and / or Greek is an advantage).
Strong attention to detail and ability to work both independently and as part of a multidisciplinary team.
Compensation
Competitive salary package based on qualifications and experience.
Performance-related bonuses based on quality and project milestones.
Opportunities for professional development within a growing organization.
21 days paid vacation days per year
40 working hours paid sick leave days per year
Public holiday in accordance with the Cyprus Public Holiday list
Location: Remote, United Kingdom
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
You'll build and lead the regional team of product Subject Matter Experts who win GitLab's most complex opportunities. Your team covers four product groups: Security & Compliance, Platform, Core DevSecOps, and AI & Competitive. You'll partner with regional sales leadership to decide where SMEs go, coach your team to technical wins, and make sure every engagement leaves the Account team stronger. This is a player-coach role. You'll stay close to the technology and step into critical deals yourself.
What you'll do
Hire, develop and retain a regional team of SMEs across four product groups, with a clear growth path for each person.
Run the regional engagement model with Account SA and Post-Sales leaders. Keep triage fast, coverage focused on the top opportunities, and the line between Account SA and SME ownership clear.
Partner with regional sales leaders and AVPs on deal strategy, forecast calls and product-category plans.
Review SME coverage weekly against the regional pipeline. Move capacity to where product-category commit and consumption are at risk.
Step into strategic deals as an executive technical sponsor when the opportunity calls for it.
Coach SMEs on PoV design, executive storytelling and competitive positioning. Hold a high bar for technical quality.
Keep engagement and outcome data accurate in Salesforce so the team's impact is visible and measurable.
Work with your peer regional managers and the Senior Director on shared assets, enablement programs and a consistent global playbook.
Bring regional customer and competitive signals to Product and Engineering through the Senior Director.
Build a team culture of trust, ownership and learning. Celebrate wins openly and treat misses as data.
What you'll bring
5+ Years experience leading technical pre-sales, solutions architecture or consulting, including time leading teams of technical individual contributors.
Hands-on depth in at least one of the four product groups, and enough breadth to coach across all four, including working fluency with AI-assisted development.
A record of hiring and developing high-performing technical specialists or SAs.
Experience partnering with sales leaders on enterprise forecasts, deal strategy and territory planning.
Comfort with data. You can show how your team moves win rates, cycle times and consumption.
Strong executive presence with customers and internal leaders.
Experience leading through change, with clear and steady communication.
Experience running an overlay or specialist team, or launching a new team or product category.
Ability to travel at least 25%
How you'll be measured
Regional product-category commit attainment and consumption growth.
Technical win rate, PoV conversion and time to production use on SME-engaged opportunities.
SME coverage of the top 10% of regional opportunities, and lead time from request to engagement.
Account SA satisfaction with SME support.
Team hiring, ramp time, engagement and retention.
EAP Participation Rates for your given geography
#LI-CM1
About the team
SMEs are part of GitLab's Solutions Architecture team, a trusted technical partner for the field. The SME organization brings the deepest product expertise to GitLab's most complex opportunities, scales that expertise into the Account SA team, and carries customer feedback into product direction, enablement and value messaging. The team is distributed and all-remote.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Tel Aviv-Yafo, Tel Aviv District, Israel
About Aidoc
Aidoc is the market leader in healthcare AI and has developed the world's largest clinical frontier model, supporting nearly 50 million patients each year.
Aidoc is deployed in more than 2,000 medical centers worldwide. Since our founding in 2016, Aidoc has raised over $500 million and achieved a record number of FDA-cleared solutions.
Medical diagnosis is hitting a breaking point, where the number of physicians hasn't kept up with the rapidly growing patient load. This leads to misdiagnosis and treatment delays that result in hundreds of thousands of deaths every year. Aidoc assists clinicians by precisely highlighting diseases directly on medical images, preventing misdiagnosis and ensuring that urgent patients receive the immediate attention they need.
The delivery department is responsible for all customer new and extended deployments and manages all operational activities that relate with the stability of the processing of Aidoc products.
As a Technical Support Engineer, you will be responsible for providing excellent support for our globally-based clients. The team gets requests from our clients via different communication channels, works on the triage, provides high-quality responses, and escalates complicated requests in the production environment.
Responsibilities:
Working to resolve all escalated incoming client issues by phone, email within defined SLAs
Filtering support tickets, prioritizing and escalating the most impactful, complex issues, and managing them directly with the engineering teams
Documenting issue statuses and providing updates to management.
Developing, documenting, and maintaining standard operating procedures, best practices, and customer service guidelines with the global Support department
Enabling the global Support department and being a focal point for knowledge transfer within the department
Handling proactive alerts and coordinating production incidents, both resolving issues independently and handling communication with relevant development teams.
Requirements:
3+ years of experience in technical support
Knowledge and experience with SQL
Experience in navigating complex support scenarios
Customer-oriented and exceptional interpersonal skills
Excellent analytical and problem-solving skills
Self-starter, experience within a start-up environment
Experience working cross-functionally with product and engineering to escalate issues and thoroughly document expected behavior, current behavior and steps to replicate
Experience working with PagerDuty, Salesforce, Slack.
Working at Aidoc:
Our Perks:
Be part of something big - using cutting-edge technologies to transform the Healthcare industry (while saving patients’ lives)
We work in a hybrid model, with our new offices located at 34 HaMasger Street in Tel Aviv and parking for employees.
Amazing and healthy breakfasts and lunches prepared daily by our personal chef!
Stocked up kitchen & meal card
Wellness: Aidoc employees-only gym, plus Pilates, Yoga, and functional workouts classes.
Amazing culture - collaborative, transparent & fun!
Attractive compensation package & benefits
Aidoc is deeply committed to creating an inclusive workplace, and to the principle of equal opportunity for all individuals. We prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.
Location: London
Workplace: Hybrid
ABOUT NIANTIC SPATIAL
We are building for the >80% of economic activity that happens beyond the reach of screens. AI has learned from the text, images and video online, but it still lacks an accurate understanding of physical space. It can't yet reason about real places well enough for robots, field crews and AI agents to rely on it, and closing that gap will change how factories, power grids, cities and defense operations run.
That's one of the biggest unsolved problems in AI, and it's the one we're solving at Niantic Spatial. We build spatial AI models and services so people and machines can reason, learn and act safely in the physical world. We turn camera imagery, video, sensor data and archives into accurate, AI-readable representations of real places that robots can train in and machines can use to know exactly where they are.
In physical AI, mistakes have real consequences. That's why we build AI grounded in measured reality, not guesswork, so the people and machines relying on it can trust it to get things right.
Our team built some of the world's most widely used maps. Now we're building something bigger: a living, measured record of the real world that machines can query, learn from and use to understand how places change over time. If you want to help AI understand the world we actually live in, come build with us.
ABOUT THE ROLE
The Large Geospatial Model is Niantic Spatial's foundation model of the physical world. It learns from years of real-world captures of millions of places, and people, robots and AI agents use it to find out where they are, what is around them and what has changed. Each step up in scale has given the model capabilities it did not have before. The next problems are some of the hardest in AI: filling in the parts of a place no camera saw while marking what was inferred, measuring what changed between visits, and predicting what will change next.
Customers already use the model in production. Energy companies use it to guide field crews to equipment on large industrial sites, defense partners use it for positioning where GPS is jammed or unavailable, and robotics companies train robots in metric-scale copies of the real sites they will work in.
You will be the first product leader for the model and the data it learns from, reporting to the Chief Product Officer. You decide which capabilities it gains and in what order, the bar each release has to clear, and what data Niantic Spatial collects, licenses or partners for to get there. You set those priorities directly with the Chief Scientist and the London research team who train the model.
If you have shipped a frontier language model, most of the job will be familiar: evals, data mix and release decisions. The job differs in two ways. Every output of this model can be scored against a measured real place, so its evals rest on ground truth. And its data is collected in the physical world, so choosing what to capture next is a product decision with a real cost. Experience in 3D or mapping is welcome but not required.
By the end of your first year, research, engineering and the product leads for industrial, defense, robotics and platform customers work from one model roadmap that you own, each release ships against evals you wrote, and the model's newest capabilities are in customers' hands.
WHAT YOU'LL DO
- Own the Model Roadmap - Decide the order in which the Large Geospatial Model gains its next capabilities, from filling in unseen parts of a site to measuring and predicting change, based on what industrial, defense, robotics and platform customers will pay for. Turn customer problems into specific research requirements, and bring new research results to the product leads who sell into each market.
- Set the Release Bar - Define the evals and acceptance criteria for each capability with the Real-World Test Lab, which measures model output against ground truth in real places. Decide whether each release ships or goes back for more data or training.
- Own the Data Plan - Decide what data Niantic Spatial collects, buys, licenses or gets through partners, and set the product terms of those deals with Legal and Business Development. Set the curation, labeling, consent, privacy and training-rights requirements every dataset has to meet, and keep a record of which data went into each model version.
- Turn Capabilities into Products - Decide when a new model capability is ready to become something customers buy, what it promises them, and how it reaches them through Niantic Spatial's products and platform.
- Set the Long-Term Direction - Decide where the model goes over the next several years, as it moves from describing places as they are to tracking how they change and anticipating what comes next, and make the case for the research and data investment that takes.
WHAT YOU'LL BRING
- 8+ years in product management, including at least three years shipping a large model to users or customers.
- Experience writing evals for a model and using them to decide when a release was ready.
- Direct work on training data, such as setting a data mix, running labeling or human-feedback programs, or negotiating data licenses.
- Enough depth in how large models are trained, post-trained and evaluated that researchers bring you into their technical decisions. Many strong candidates for this role were ML engineers or researchers before they moved into product.
- Experience setting direction for research and engineering teams that did not report to you.
- A bachelor's degree in computer science, engineering, or a related field, or equivalent experience.
NICE TO HAVE
- Experience in 3D computer vision, reconstruction, localization, mapping, geospatial data, robotics or autonomous systems.
- An advanced degree in machine learning, computer vision, robotics, or a related field.
- Experience with Gaussian splatting, neural fields or visual positioning systems.
- Experience with government or defense requirements for data provenance and security.
COMPENSATION & BENEFITS
Base salary: Competitive market rate. Compensation also includes an annual bonus, equity, and a comprehensive benefits package.
LOCATION & WORK MODEL
This role is based in our London office, with three days per week in office.
INCLUSIVE APPLICATION
We know the strongest candidates don't always tick every box. If you're excited about this role and believe you could do it well, we encourage you to apply even if your experience doesn't match every qualification listed - you may be exactly who we're looking for.
EQUAL OPPORTUNITY
Niantic Spatial is an equal opportunity employer. Individuals seeking employment at Niantic Spatial are considered without regard to race, color, ancestry, national origin, religion, creed, age, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), marital status, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity, gender expression, sexual orientation, or any other protected category under applicable laws. Niantic Spatial will also consider qualified applicants with criminal histories in accordance with applicable laws. Please contact your recruiter if you want to request an accommodation for the job application or interview process.
CANDIDATE PRIVACY
I understand that by submitting my job application, the information I provide as part of that application will be used in accordance with Niantic Spatial's Privacy Notice for Job Applicants and Candidates https://www.nianticspatial.com/applicant-privacy-notice.
Responsibilities:
— Generate, research and pitch ideas for posts
— Write, edit, publish and promote content
— Promote new posts using advertisements, emails, social media, and other methods to alert and attract new readers
— Advocate and educate others about interests, products, or services
— Maximize site traffic by utilizing Search Engine Optimization keywords
— Monitor responses to posts via website, social media, or other platforms to better understand the audience
— Stay up to date on industry trends for possible opportunities to attract new readers or create stronger, more engaging content
Requirements:
— Bachelor's Degree in English, Communications, Marketing, or related field
— Writing experience or familiarity with certain interests or a specific field
— Exceptional writing, research, and communication skills
— Must be able to share a link to portfolios
— Creativity and adaptability
— Strong understanding of the target audience and industry trends
— Proficiency with computers, content management software, social media platforms, and SEO keywords
Benefits:
— This is a remote position.
— Salary paid in currency.
Location: Remote
Workplace: Remote
Phantom https://phantom.com is on a mission to connect the world to the freedom of open markets. Tens of millions of people all over the world use Phantom to access global markets that never close, including perpetuals, prediction markets, tokenized assets, stablecoins and memes. Phantom users are able to discover the markets that matter and the cultural moments that shape them, building conviction through real-time data and the verified performance of top traders. With self-custody and access to open networks at its core, Phantom lets them control their financial moves in the same app they use to safely store or spend money worldwide.
Phantom has reached #1 in Google Play's finance category and consistently ranks in the top 50 apps across all categories. Check out our Forbes Fintech 50 https://www.forbes.com/sites/ninabambysheva/2026/02/23/inside-phantoms-battle-plan-to-win-the-crypto-fueled-superapp-war/ and CNBC and Statista's World's Top Fintech Companies 2026 https://www.cnbc.com/worlds-top-fintech-companies-2026/!
We are around 180 people, fully remote, backed by a $150M Series C investment from a16z, Sequoia Capital and Paradigm.
RESPONSIBILITIES
As a Data Scientist at Phantom, you’ll help shape our consumer products through rigorous analysis, experimentation, and reliable data. You’ll work closely with Product, Engineering, Design, and Growth to understand user behavior, identify opportunities, and guide product decisions.
- Analyze user journeys, activation, engagement, retention, and monetization to identify opportunities and recommend product improvements.
- Design and evaluate A/B tests, including hypotheses, success metrics, guardrails, sample sizing, and interpretation. Communicate uncertainty and distinguish observed relationships from causal effects.
- Define and maintain product metrics, and partner with Engineering to improve instrumentation and validate the data behind them.
- Build reusable analytical datasets and dbt models using SQL. Collaborate with Data Engineering on Snowflake, Dagster, and ETL pipelines to improve data quality and support analysis.
- Use Python for statistical analysis, modeling, and automation. Make your work reproducible, documented, and maintainable.
- Incorporate AI coding tools such as Codex, Claude Code, and Cursor into your workflow to accelerate development and analysis. Review and validate generated code, assumptions, and results.
- Independently lead ambiguous problems from initial question through analysis, recommendation, and measurement. Communicate clearly, challenge assumptions constructively, and influence priorities across teams.
QUALIFICATIONS
- 7+ years of experience in data science, product analytics, or a related field, with a demonstrated record of influencing product decisions.
- Strong foundation in statistics, including probability, statistical inference, hypothesis testing, regression, and sources of bias and confounding. Ability to select appropriate methods and explain their assumptions and limitations.
- Practical experience designing and analyzing A/B tests, including defining metrics, assessing statistical power, checking experiment validity, and translating results into decisions.
- Advanced SQL skills and strong proficiency in Python for data exploration, statistical analysis, and reproducible analytical workflows.
- Working knowledge of dbt, data modeling, and modern data platforms. Familiarity with orchestration tools such as Dagster and how ETL pipelines, dependencies, and refresh schedules affect downstream analysis.
- Hands-on experience using AI coding tools such as Codex, Claude Code, or Cursor in your regular workflow, with the judgment to verify correctness and maintain code quality.
- Experience partnering directly with product teams, ideally on consumer products, to understand behavior and improve activation, engagement, retention, or monetization.
- Ability to independently structure ambiguous problems, prioritize work, and communicate recommendations to technical and nontechnical partners.
- Curiosity, initiative, and a willingness to learn unfamiliar systems and follow through on useful work.
NICE TO HAVE
- Experience working with Snowflake, including querying large datasets and understanding query performance and cost.
- Experience with crypto, tokenized assets, finance, or fintech.
Why Work With Us
Phantom's journey to becoming a global trading app began with making crypto easier to use. Today, we’re building on that foundation to help people discover the markets that matter, make informed financial moves, and safely store or spend their money worldwide. Joining Phantom means helping shape that next chapter: building products that bring the freedom of open markets to more people.
- Build for global impact: Create products used by tens of millions of people, making innovative financial markets more accessible to users around the world.
- Make complexity feel simple: Solve meaningful challenges across design, engineering, and user experience to make discovering markets and managing money seamless.
- Put users in control: Help build a future where people have greater freedom over their assets and financial decisions, with security and self-custody at the foundation.
Benefits (only available to full-time employees)
- Competitive salary and equity
- Comprehensive insurance (medical/dental/vision): base plan 100% covered
- Flexible hours and a long-standing, supportive remote environment
- Unlimited vacation: Take time when you need it (and we really mean it!)
- 401(k) retirement plan
- Wellness stipend
- Weekly meal stipend
- Learning & Development stipend
- Remote / WFH set-up stipend
We strongly encourage candidates of all backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Phantom, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.
By submitting your resume and application materials, you acknowledge and agree that Phantom Technologies, Inc. ("Phantom") collects and processes your personal information (including application materials, interview records, and related data) to evaluate your candidacy. Phantom may use AI-powered tools and third-party service providers for transcription, note-taking, scheduling, and other administrative tasks. Phantom does not sell your information and your materials will be handled securely and in accordance with applicable data protection laws.
We are looking for a highly skilled and experienced Full Stack Senior Software Engineer (SDE-3) to join our team. In this role, you will own large features end-to-end—from design to production—drive key architectural decisions, and mentor junior developers.
Location: Remote - Japan
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Strategic Account Executive.
About the job
This position is needed to play a key role as part of the growth strategy of Twilio Japan by growing existing customers. You will be responsible for developing a strategy to grow existing customers for Twilio, through the up-sell and cross-sell, and collaborate with internal stakeholders, such as marketing, solution engineerings, partner managers and product managers. Our customers are often application owners, product managers, line of business executives, CxO’s, Head’s of invitation, omni channel and digital strategy partners. Customer industries and segments are also spread from retail, financial services, manufacturing, transportation, public sectors, independent software vendors, system integrators and fast moving technology startups
Responsibilities
In this role, you’ll:
Develop and implement a comprehensive territory plan, winning strategy for target accounts, execute and adjust plan and priorities to maximize results of growing existing customers and its business.
Collaborate with internal stakeholders, align shared goals and strategy and obtain support from them
Forecast the business, including revenue, opportunities with expected annual run-rate business size and timing of ramping, incremental annual commitment values, strategic activations of key cross-sell product, sales funnel management, systematic follow up and discipline by utilizing SFDC and its supplement tools as source of truth for business and its pipelines.
Be an active spokesperson for Twilio Mission, Vision and Value, Corporate Story to our customers, potential customers, and any external partners who collaborate.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
5+ years of combined experience in high-touch sales experience for Japanese customers with native level Japanese language communication
Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
Demonstrated track record of growth of business, growth strategy development and execution.
Challenger mindset with appetite to acquire new business and customers
Record of delivering market driven results, especially to scale and enterprise customers
Capable to understand English as business level and communicate in writings
Desired:
Deep experience working with telecom companies, carriers, or global communications platforms
Software, SaaS, CPaaS or CCaaS experience with AI capabilities
Fluent verbal communication in English
Cloud Technology Sales - IaaS/PaaS, virtualization, security
Experience working with/at System Integrators, Resell and Value-Added resellers to drive large and broad customer coverage with external partner organizations
Location
This role will be remote, and based in Japan.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately up to 50% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Hong Kong
We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.
About the Team
Looking to work with the best team in the business? You found it. We are innovative and love to try new things. We empower team members to lead their own project and do what they think is best for the business, while supporting and guiding when needed. We love what we do and have fun doing it.
Job Overview
We’re looking for a proactive, creatively minded operations lead to manage the approval process and asset systems for our licensed promotions and location-based entertainment (LBE) programs.
This role connects the dots between creative development, brand management, and operational delivery — ensuring that every partner activation, promotion, and experience meets our visual standards, storytelling intent, and guest expectations.
You’ll be the core driver of creative flow — managing submissions, tracking assets, and guiding partners through the approval pipeline from concept to launch.
Location and Work Arrangement
This role is based at our Hong Kong office and follows a hybrid schedule designed to support in-person collaboration. Employees are expected to work onsite on Tuesdays, Wednesdays, and Thursdays, with the flexibility to work remotely or onsite on Mondays and Fridays.
What You'll Do
Creative Operations & Approvals
Manage the global creative approval workflow for all licensed promotions.
Serve as the central point of contact for partners and internal teams throughout the creative review process.
Coordinate feedback loops with brand, design, and marketing teams to ensure consistent visual identity and tone across assets.
Maintain the My Media Box licensing approval system for submission status, feedback, and final approvals.
Oversees promotional materials and premium development from concept to final production including review of gray models, molds, packaging, etc.
Drive efficiency in how creative materials move through the pipeline — identifying bottlenecks, improving turnaround times, and enforcing version control.
Ensure accurate tagging, cataloging, and accessibility of promotional assets for internal and external users.
Provide training and guidance to partners and teams on how to navigate the approval and asset systems effectively.
Cross-Functional Collaboration
Review licensee product submissions including attraction designs, marketing collateral, press releases, TV commercials, and websites to provide feedback and recommendations
Collaborate with creative director and project manager to provide succinct creative direction
Manage timelines for promotional launches.
Act as the creative operations bridge between marketing, design, and external licensees — ensuring clarity, consistency, and speed.
Support the distribution of toolkits, guidelines, and asset libraries that help partners self-serve and stay on brand
What You'll Bring
Bachelor’s Degree
3-5 years marketing and creative experience\
Ability to influence peers and manage both up and down to drive goals
Ability to multi-task and manage 15-20 projects simultaneously
Team player able to execute tactically, as well as having the strong communication skills to inspire others
Knowledge of Office applications and presentation software
Strong verbal and written communication skills
Experience working with My Media Box or other approval systems is a plus
Who We Are
We’re a team of creators, storytellers, and innovators united under the Hasbro family and home to beloved brands, AAA digital games studios and immersive experiences that spark imagination across generations. Together, we’re committed to a culture rooted in creativity, excellence, curiosity, and inclusion, and where every employee is empowered to think boldly, act with integrity, and spark joy for all.
Hasbro
About the Company – Hasbro
Wizards of the Coast
Who We Are – Wizards of the Coast
Equal Opportunity
Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.
Accommodations
If you have a disability and need reasonable accommodation during the hiring process, please inform your recruiter anytime throughout the process.
Notice Regarding Hasbro’s use of AI in the Recruitment Process
We use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.
How it works: Talent Matching compares information from your resume and application responses with job-related criteria established and weighted by Hasbro’s recruiting and hiring teams. Depending on the role, these criteria may include relevant skills, work experience, prior job titles, and industry experience. The tool then assigns a match category to help organize applications for review.
Human oversight: Talent Matching supports — but does not replace — human review. It does not automatically advance or reject candidates or make employment decisions. Hasbro’s recruiters and hiring managers review applications and remain responsible for all hiring decisions.
Greenhouse has published the results of an independent bias audit of Talent Matching.
View the Greenhouse Talent Matching audit results
.
Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:
Health & Wellness
Time Off to Recharge
Financial Well-being
Life & Family Support
Volunteer and Community Initiatives
Learning & Development
Exclusive Perks
Please review our
Applicant Privacy Notice
to learn how we collect, use, and protect your personal information in connection with the application process.
Location: Manila, Philippines
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.
Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.
Values
Here are our
Company Values
and we’d love to have individuals who can be a culture add to our team!
What We Offer
Permanently Remote
Pay wired directly to your bank account
$50 Monthly Stipend
Annual Bonus
Performance-based bonuses
Flexible PTO
Enjoy company time off during some of the major US and PH Holidays
Company-issued Device
Career fast track for performers and internal mobility
Learn from a team of Stanford, MIT, Google, and Harvard alumni
Grow With Us
Workstream is looking for an exceptional team member to join our Customer Support team as a Customer Support Team Lead. The Customer Support Team Lead will lead a team of 8-13 Customer Support Specialists who support our customers through phone, chat, and email. The role is responsible for employee development, focusing on competency and skill building, and incorporating a business continuity plan that supports seamless knowledge transfer and drives high levels of employee performance and engagement. This includes coaching and providing actionable feedback to team members to promote career development and exceed support standards, measures, and goals. The lead is expected to escalate trends and urgent issues, with strong proposals to fix.
Day in the Life
Responsible for team performance and retention.
Own building and optimizing processes for driving internal efficiencies, issue resolution, customer satisfaction, and SLA success.
Ensure the success of each Customer Support Specialist and the overall Customer Support leadership team.
Conduct weekly 1:1s with each team member to level them up within their role and discuss role-specific topics such as effective and efficient issue resolution, navigating difficult conversations with customers, tools navigation, troubleshooting, etc.
Participate in functional Management discussions to enable consistent calibration on processes, best practices, and change management that may affect people managers or the broader Customer Support team.
Who You Are
At least 4 years of professional experience in the BPO, shared services, or similar industry, 2 years of which have been spent on a leadership capacity/level
Strong preference for candidates with experience in:
Managing voice accounts
Managing non-voice accounts handling SMS, chat, and email interactions
Handling both voice and non-voice accounts
Previous experience in handling a team with sales and customer service focus metrics:
CSAT
Sales
AHT
Quality
Highly organized with a problem-solving & data-driven mindset
Exceptional written, verbal, and presentation skills
Ability to become a product expert and advocate for the Workstream platform
Ability to quantify, analyze, and share findings related to project impact
A willingness to experiment rapidly, make mistakes, and learn
Know More About Workstream
https://www.workstream.us/blog/funding-series-b
https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/
https://techbuzz.news/buzzworthy-august-27-2021/
Additional Information
Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to the full inclusion of all qualified individuals.
Location: Singapore
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
WHAT YOU’LL DO
- Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce.
- Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way.
- Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups, embedding AI agents across their entire business stack to drive innovation and efficiency.
- Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product.
EXAMPLE PROJECTS
These are some examples of projects that engineers on our team have worked on recently:
- Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn
- Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations
- Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services!
- Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development
- Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers
WHAT YOU'LL BRING
- Experience building and scaling end-to-end production systems
- Strong technical problem-solving skills, especially in fast-changing, ambiguous environments
- A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship
- Comfort working directly with customers to understand their needs and solve real-world problems
- Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences
EVEN BETTER...
- Experience building or deploying AI/LLM systems in production
- Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed
- Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering
- Prior experience with React, TypeScript, and/or Go
- Previous roles where you interfaced with customers or led technical projects with external stakeholders
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: Remote, Canada; Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
Support Engineering at GitLab believes that healthy teams deliver a healthy customer experience, and that command during a crisis shouldn't fall to whoever happens to be senior and available. GitLab's global Incident & Escalation Management (IM/EM) function coordinates critical incidents, complex multi-team engagements, and executive-level escalations for enterprise customers. As Escalation Manager, you'll own complex, executive, and commercial escalations where customer trust and the relationship are at stake, alongside or independently of a technical issue.
In this functional role, you'll advocate for customers inside GitLab, coordinate teams toward resolution, and lead relationship repair after the event.
What you'll do
Own complex, executive, and commercial escalations end-to-end, as defined in GitLab's IM/EM engagement model.
Advocate for customers internally and coordinate Engineering, Support, Product, Customer Success, and Sales toward resolution, tracking commitments and holding owning teams accountable to agreed dates and deliverables.
Maintain a written, customer-facing resolution plan from engagement through confirmed resolution, updating it at each communication milestone.
Coordinate with Incident Managers during concurrent technical incidents to maintain a single, coherent narrative for the customer.
Own external escalation communications using GitLab's approved templates and cadence, and represent GitLab in high-stakes customer conversations where clarity and ownership influence retention.
Engage Sales, Customer Success, and executive stakeholders as needed, including executive-to-executive communication for Severity 1 and 2 events. Brief GitLab leadership with concise summaries that distinguish what's known, what's unknown, and next steps.
Lead post-escalation reviews and relationship repair plans, contribute corrective actions with named owners and due dates to postmortems, and hand the relationship back to the account's Customer Success Manager at resolution.
Partner with the Head of IM/EM to develop playbooks, communication templates, and process improvements based on patterns from escalations.
What you'll bring
Experience in enterprise technical support, customer success, or incident and escalation management at a business-to-business software-as-a-service or enterprise software company.
A track record of owning complex, multi-stakeholder escalations end-to-end, including executive customer engagements and structured resolution or account plans.
Executive-level written and verbal communication skills, with the ability to translate technical detail into plain-language updates for customers and GitLab leadership.
The ability to coordinate Engineering, Support, Product, Customer Success, and Sales under pressure without formal authority over those teams.
Calm, structured decision-making with incomplete information and the ability to provide a steadying presence in high-stress customer situations.
Proficiency with support and coordination tools such as Zendesk, Salesforce, Slack, and PagerDuty, or equivalent platforms.
Availability for on-call coverage supporting executive escalations as part of a globally distributed team.
Nice to have:
Information Technology Infrastructure Library (ITIL) Foundation or equivalent certification; customer-facing experience with GitLab, development, security, and operations (DevSecOps), continuous integration and continuous delivery (CI/CD), or cloud-native products; experience with formal escalation or incident command frameworks; or AI-assisted support tools for triage, sentiment analysis, or resolution drafting.
About the team
The Incident & Escalation Management function sits within Support Engineering in GitLab's Enterprise Technology & AI (ETA) division. We operate a follow-the-sun model anchored in the Americas, Europe, the Middle East and Africa, and Asia-Pacific, providing year-round, 24-hour coverage for enterprise customers. Our Escalation Managers work globally rather than within a single region, partnering with Incident Managers, Communications Leads, and regional Support Engineering leadership. You'll help shape our playbooks, templates, and standards as we scale.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Bangalore
Workplace: OnSite
LIFE AT UIPATH
The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.
To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.
Could that be you?
Your mission:
UiPath is redefining enterprise automation with AI. As a Senior Forward Deployed Engineer (FDE), you’ll work directly with customers to design and deploy agentic, AI-powered workflows that transform how businesses operate.
This is a highly technical, customer-facing role for engineers who enjoy building in real-world environments. You’ll take ambiguous problems, turn them into production systems, and see your work deliver immediate, measurable impact.
If you thrive at the intersection of AI engineering, systems design, and customer impact — this role is built for you.
Why This Role:
- Build real AI systems in production — not just prototypes.
- Work directly with customers solving high-value, complex problems.
- Operate at the frontier of agentic AI + enterprise automation.
- Influence product direction through hands-on, real-world experience.
- See your work drive millions in measurable business impact.
WHAT YOU'LL DO AT UIPATH
- Build and deploy LLM-powered applications and multi-agent workflows in production environments.
- Design end-to-end solutions integrating APIs, enterprise systems, and data platforms.
- Partner directly with customers to translate business problems into scalable AI and RPA solutions.
- Own delivery from prototype → production → iteration.
- Optimize systems for performance, cost, and reliability.
- Extend platform functionality using APIs, SDKs, connectors, and custom integrations to meet customer-specific requirements.
- Anticipate delivery risks, manage scope, and communicate blockers, tradeoffs, and timelines proactively with customers and internal stakeholders.
- Lead high-impact technical workstreams within strategic customer engagements, aligning delivery to measurable business outcomes.
- Contribute reusable patterns and influence product direction through real-world feedback.
- Mentor engineers, raise technical standards, and help scale reusable implementation play books across customer engagements.
- Partner with Product, Engineering, Sales, and Customer Success to translate field learnings into platform improvements.
WHAT YOU'LL BRING TO THE TEAM
- 5–8+ years of software engineering experience, including applied or customer-facing work.
- Strong coding skills in Python and/or TypeScript.
- Hands-on experience with LLMs, prompt engineering, and production AI systems.
- Experience building and deploying complex, integrated systems.
- Ability to operate in ambiguity and move quickly from idea to production.
- Strong communication skills with both engineers and business stakeholders.
- Customer-facing experience managing technical risks, timelines, tradeoffs, and stakeholder expectations.
- Ability to mentor engineers and contribute to reusable assets, technical standards, and delivery best practices.
- Travel: ~20–30% to customer sites.
Strong Preference:
- PhD or Master’s in Computer Science or a related field.
- Experience with agent frameworks, orchestration systems, or distributed systems.
- Familiarity with LLM providers such as OpenAI, Anthropic, Gemini, etc.
- Background in applied AI, machine learning, or automation platforms (UiPath, RPA, workflow engines).
- Experience in startup, consulting, or forward-deployed environments.
- Experience with prompt management, LLM evaluation, agent observability, and production support practices.
- Familiarity with enterprise security, governance, compliance, and operational readiness requirements.
- Experience presenting technical recommendations to senior customer stakeholders or executives.
- Experience contributing to reference architectures, reusable delivery patterns, or internal technical enablement.
#LI-MR1
Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.
Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.
We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy https://www.uipath.com/legal/trust-and-security/privacy-policy.
Responsibilities:
— Support PR strategies and campaigns for tech and business clients.
— Build relationships with UAE journalists and editors.
— Pitch stories, interviews, and expert commentary to relevant media.
— Secure earned media coverage through editorial pitching.
— Participate in client meetings and take ownership of assigned deliverables.
— Prepare PR materials, monitor coverage, and report on results.
Requirements:
— 3+ years of PR experience, preferably in an agency, tech company, or startup.
— 3–5+ years based in Dubai/UAE, with strong local market knowledge.
— Fluent English and Arabic.
— Proven experience in media relations and editorial pitching.
— Strong understanding of UAE business and tech media.
— Experience working directly with clients and managing PR deliverables.
— Excellent communication, writing, and organizational skills.
Benefits:
— Competitive salary package.
— Official UAE employment with visa sponsorship and medical insurance.
— Exciting projects with ambitious tech and business clients.
— Opportunity to work alongside experienced PR professionals.
— Supportive, collaborative, and dynamic team environment.
— Professional growth and career development opportunities.
Requirements:
— Bachelor’s degree in Business Administration, Finance, Management, Hospitality, Entertainment, or a related field;
— MBA or postgraduate degree is a strong plus;
— Substantial senior management experience leading a multi-site, consumer-facing business;
— Fluent Azerbaijani and strong English communication skills;
— Deep understanding of local regulatory standards.
Location: Bangkok
Workplace: OnSite
ABOUT HALTER
At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard.
We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB.
To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.
ABOUT THE ROLE.
As Failure Analysis Lead, you will be the person who answers the critical question: why did this fail? When a collar dies in our ongoing reliability stress screening, or a batch shows unexpected yield loss on the production line, you will be the person who opens it up, gathers the data, and finds the truth. You will work hands-on with a small team of dedicated technicians, systematically investigating failure modes, forming and testing hypotheses, and translating findings into concrete recommendations that flow back to our production and hardware design teams.
Every failure contains information, and your job is to extract that information rigorously and turn it into action: changes to processes, components, test coverage, or design. The right person for this role will be deeply curious, methodical, and comfortable working in ambiguity.
You will be embedded at our contract manufacturer in Thailand, whilst working closely with the Halter Production team and connected directly to hardware design engineers in New Zealand. You will be a critical link in the feedback loop that keeps our product reliable and improving.
This role is based on-site at our manufacturing facility in Thailand. Candidates must be able to work in Thailand on a full-time basis. Thai nationals are strongly encouraged to apply. Regular interaction with our engineering team in New Zealand will be required, with occasional travel.
WHAT YOU’LL OWN.
Failure Investigation
- Own the end-to-end analysis of all hardware failures from reliability testing, production line yield losses, and any other source in the factory.
- Conduct structured, first-principles investigations: physical teardown, electrical measurement, data analysis, and hypothesis testing.
- Work to distinguish between random defects, systematic process issues, design weaknesses, and component quality problems.
- Own the failure analysis backlog: ensure every failure that requires investigation is triaged, tracked, and resolved to a conclusion.
Root Cause Analysis & Documentation
- Develop clear failure hypotheses and design experiments to validate or disprove them.
- Document findings with precision in Notion and create structured debug processes to scale up the team of technicians.
- Maintain a structured failure database that builds institutional knowledge over time.
Feedback to Production & Design
- Translate failure analysis findings into evidenced recommendations provided to Production Engineering, Design Engineering, Supplier Quality, or the Contract Manufacturer.
- Raise issues early when failure trends suggest systemic risk, and support the escalation process where needed.
Managing the Technician Team
- Direct and coordinate a small team of technicians embedded at Calcomp, assigning debug tasks, maintaining quality of data collection, and developing their technical capability.
- Set clear standards for how failures are handled, measured, and recorded, and maintain those standards consistently.
- Build a well-organised, well-equipped failure analysis workflow at the factory.
Reliability Monitoring
- Monitor HASS testing and results to identify trends, outliers, and emerging failure modes.
- Contribute to ongoing reliability improvement by connecting data from HASS, production yield, and field returns into a coherent picture of product health.
WHO YOU ARE.
Must-haves
- A degree in Electrical Engineering, Electronics, Mechatronics, or a related field, with hands-on experience in hardware failure analysis or reliability engineering.
- Strong practical skills in electronics debugging and experience in investigating hardware failures systematically.
- High proficiency in written and spoken English.
- Strong documentation discipline.
- Comfortable working independently and driving your own workload without close supervision.
Strong advantage
- Experience in high-volume electronics manufacturing and/or working alongside a contract manufacturer.
- Familiarity with reliability testing methodologies: HASS, HALT, thermal cycling, or accelerated life testing.
- Background in fields where product reliability is non-negotiable.
- Experience working with international engineering teams across time zones.
- Ability to read and interpret test data analytically: you know the difference between a statistically meaningful trend and noise.
WHY THIS JOB?
Failure analysis is one of the most valuable functions in hardware. The insights you generate directly determine whether we ship a reliable product or not, and they feed directly into design and process decisions that affect all collars we make from that point forward.
You will be connected to a world-class hardware engineering team that wants to know what you find, and who will act on it. We care deeply about understanding our product and this role is a critical part of the feedback loop that enables us to build better and better hardware.
JOIN OUR TEAM
Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!
If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!
Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.
WHY OUR TEAM LOVES WORKING AT HALTER:
- Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations.
- Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems.
- You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund.
- This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"
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