Location: San Francisco, CA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
We are looking for a Director, IT SOX to join the Internal Audit team at Anthropic. In this role, you will be a hands-on technical contributor and key executor of our IT SOX compliance program, with deep focus on our IT General Controls, IT Application Controls, and system risk assessments.
This role reports to the Head of IT SOX and is well-suited for someone who is comfortable with ambiguity, thrives in a high-pace environment, and enjoys solving problems that don't yet have industry-standard answers. This is a high-impact opportunity to collaborate with first and second lines of defense to help establish a control environment suitable for an AI-first company! You will act as a trusted advisor to Engineering, GRC, Security and Finance teams on the technology controls adapted to a fast growing and rapidly changing organization.
You'll bring technical depth, a bias toward automation, and the ability to partner effectively with both technical teams and external auditors as the organization experiences scaling to public-company standards.
Key responsibilities
Advise on the design of a control environment fit for an AI-first company, including controls over highly automated DevOps pipelines and emerging agentic identity models
Partner with Engineering, Security, IT, and DevOps teams to assess the design and implementation of scalable and sustainable controls
Assess new system implementations and changes
Identify automation and tooling opportunities to improve control efficiency and monitoring, and contribute to the development of continuous monitoring capabilities
Assist in scoping and planning for annual SOX IT assessments
Execute IT SOX testing across IT General Controls and IT Application Controls, including access management, change management, and computer operations
Perform system and process risk assessments to identify control gaps and recommend remediation
Own control documentation and ensure audit-ready evidence is current and complete
Evaluate IT automated controls and support the shift from manual to automated control reliance
Scale the IT SOX program as the company grows — rationalizing scope, standardizing testing approaches, and building repeatable processes that keep pace with new systems and entities
Guide and direct the day-to-day work of internal team members and co-sourced partners: setting priorities, reviewing workpapers, and ensuring quality and consistency across the testing program
Build strong working relationships with process and control owners across the organization
Translate technical control requirements for non-technical stakeholders and vice versa
Support SEC cybersecurity disclosure requirements and related risk monitoring efforts
Coordinate with external auditors on IT SOX matters, including evidence requests, walkthroughs, and testing schedules
Track and assist with remediation of audit findings; communicate status to the Head of IT SOX and relevant stakeholders
Minimum qualifications
Hands-on IT audit or IT SOX compliance experience, ideally in a fast-paced technology environment
Deep working knowledge of ITGCs, ITACs, and IT risk assessment methodologies
Experience auditing highly automated DevOps environments (CI/CD pipelines, infrastructure-as-code, automated deployments) and adapting traditional change-management and access controls to them
Experience designing, testing, and documenting controls across access management, change management, and computer operations
Demonstrated comfort with ambiguity and the ability to operate effectively in a high-pace, rapidly changing environment
Ability to effectively guide and direct the work of internal team members and/or co-sourced partners
Ability to work independently on complex, ambiguous workstreams while communicating proactively with senior stakeholders
Strong project management and organizational skills with close attention to detail
Clear, effective communicator — able to work across technical and non-technical audiences
Preferred qualifications
12+ years of hands-on IT audit and SOX compliance experience, including time in a Big 4 or comparable environment
Hands-on experience with cloud environments (GCP, AWS, and/or Azure)
Experience scaling a compliance program to public-company standards
Track record of scaling an audit or SOX program through periods of rapid growth
Familiarity with enterprise systems such as Workday, Salesforce, or GitHub
Experience evaluating SDLC controls in modern software development environments
CISA, CIA, CISSP, CPA, or equivalent certification
Genuine enthusiasm for working in an AI-first environment — applying AI to audit work itself and rethinking assumptions about how controls operate when AI is embedded in the processes being audited
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$230,000
—
$300,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Chicago, IL, USA; New York, NY, USA; San Francisco, CA, USA
About the role
Every Chimer’s laptop is a door into our systems, and you’d own the platform that decides whether that door opens. We’re looking for a Senior Systems Engineer to take the reins on our macOS fleet — Jamf Pro, AutoPkg, zero-touch provisioning — and to sit shoulder-to-shoulder with Security on device trust, so posture checks happen before anyone touches corporate data. We’ve built our access platform entirely in the cloud (Jamf, AutoPkg, Okta, osQuery, CrowdStrike), and there’s a lot still to define: you’ll often be the one framing the problem and getting people aligned on a direction, not waiting for a spec. You’ll report to our IT Engineering Manager and join an after-hours/on-call rotation for critical endpoint issues — we’ll walk you through exactly what that looks like during the interview process.
The base salary offered for this role and level of experience will begin at $152,000 and up to $210,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience
In this role, you can expect to
Own our Jamf Pro environment end to end — configuration profiles, smart groups, policies, MDM commands, and the change standards that keep it all sane — and set the technical direction for where it goes next.
Run the AutoPkg pipeline that gets software onto the fleet: recipes, overrides, trust verification, automated import into Jamf, plus packaging, patching, and disk encryption globally.
Make day one work for new Chimers through zero-touch provisioning and enrollment (ADE, Setup Assistant, bootstrap workflows) that just happens without anyone filing a ticket.
Leverage AI and automation tools to accelerate script development, troubleshoot complex endpoint issues, and scale operational workflows.
Write the scripts and integrations (Python, Swift, Bash, Go, plus vendor APIs) that delete manual IT work — and build them so other engineers can adopt them instead of rebuilding them.
Partner with Security to push our Zero Trust model forward, wiring device posture into Okta so device health is a real factor in authentication and app access.
Bring our compliance story to life — CIS-style benchmarks applied with a documented, risk-based rationale, plus the metrics and reporting that show the real inventory, health, and compliance state of every device.
Lead work that crosses IT Support, Security, and People, act as Tier 3 for the gnarliest endpoint problems, and mentor the engineers and technicians around you through documentation, guidance, and example.
To thrive in this role, you have
8+ years managing macOS at scale with an enterprise MDM (Jamf Pro, Kandji, Mosyle) and/or open-source tooling (Munki, Puppet, Chef).
Real production experience with AutoPkg — building and operating recipes, overrides, trust controls, and automated promotion into an MDM.
Familiarity with AI-assisted development and prompt engineering to drive efficiency in automation, documentation, and troubleshooting.
Deep knowledge of Apple’s MDM protocol and Configuration Profile specs, including where Declarative Device Management is taking things.
Command of macOS internals: installers and packages, LaunchDaemons and LaunchAgents, the preferences subsystem, system extensions, built-in security tooling (Endpoint Security Framework, SIP, XProtect, Gatekeeper, openBSM), and unified logs.
Fluency in at least one scripting or general-purpose language (Python, Swift, Bash, Go) for automation and API work, and a solid grasp of Zero Trust / BeyondCorp and how endpoint posture feeds access decisions.
A track record of decisions that span multiple systems, where you have to weigh scalability, compliance, cost, and what someone will have to maintain three years from now.
Comfort in ambiguity and the communication skills to match — you can define a problem, bring stakeholders along, and write the kind of documentation that scales understanding across a distributed team. Bonus points if you bring Jamf Certified Admin (300/400), Terraform or other IaC for SaaS and MDM config, osQuery/CrowdStrike experience, Okta device trust integrations, or Windows endpoint management (Intune, PowerShell, MSI packaging) — Windows is a smaller slice of our fleet.
#LI-Onsite #LI-WS1
Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
Wage Notice
$152,000
—
$210,000 USD
A little about us
At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.
We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.
We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.
We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.
Because if we don't—who will?
*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
What we offer for our full-time, regular employees
🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location.
💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
🏝 Generous vacation policy and company-wide paid days off
🫂 1% of your time off to support local community organizations of your choice
👟 Annual wellness stipend to use towards eligible wellness related expenses
👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
👪 Access to family planning reimbursement
💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact:
accommodations@chime.com
.
To learn more about how Chime collects and uses your personal information during the application process, please see the
Chime Applicant Privacy Notice
.
Location: USA
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
What we can offer
:
A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.
We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!
The Opportunity:
LG Electronics is seeking a visionary and strategic Senior Director of Business Development & Sales to lead and scale our Smart Factory Solutions business. This executive role is responsible for defining the long-term commercial strategy, building a high-performing sales organization, and driving multi-year revenue growth across global manufacturing sectors such as Heavy Industry, Automotive, Battery, Pharmaceutical, F&B, and others. The Senior Director will serve as a key leader in positioning LG as a dominant player in the Industrial 4.0 landscape, overseeing complex ecosystem partnerships and high-value strategic accounts.
Responsibilities:
Strategic Leadership & Business Planning
Vision & Strategy: Define and execute the overarching GTM (Go-To-Market) strategy for Smart Factory solutions, aligning with LG’s global business objectives
P&L Management: Managing the revenue targets and profitability (margin)
Market Leadership: Anticipate industry shifts in AI, Robotics, and Digital Twin technologies to pivot business strategies and maintain a competitive edge
Inorganic Growth: Identify and evaluate potential M&A opportunities, strategic alliances, and joint ventures to expand the solution portfolio
Sales Organization & Execution Management
Sales Governance: Build and optimize a scalable sales process, from lead generation frameworks to advanced CRM analytics and forecasting
High-Value Deal Oversight: Lead the business development and closure of multi-million/billion dollar contracts, providing negotiations and deal structuring
Cross-Functional Synergy: Collaborate closely with Business Management, R&D to ensure the delivery of customer centric solutions
Executive Client & Ecosystem Engagement
C-suite Networking: Develop and maintain deep rooted relationships with C-level executives (CTO, COO, CIO) of Fortune 500 manufacturing and deliver tailored solution presentations, demos, and ROI-based proposals
Ecosystem Orchestration: Drive strategic influence within industry consortiums and standard setting bodies to position LG’s technology as the industry benchmark
Brand Advocacy: Serve as a thought leader and keynote speaker at global industry events to enhance LG’s market authority. Build trusted relationships with decision-makers at key accounts and drive account expansion
People & Organizational Excellence Leadership & Representation
Talent Development: Recruit, mentor, and retain a world class team of BD managers and solution architects, fostering a culture of high performance and accountability
Operational Excellence: Implement best in class sales enablement tools and methodologies to improve team productivity and win rates. Represent LG at trade shows, conferences, and industry consortiums to enhance visibility and lead generation.
Qualifications:
Education
Bachelor’s degree in Engineering, Business, or related field (Master’s preferred)
Experience
20+ years in business development and solution sales related with Smart Factory, Industrial Automation, or advanced manufacturing solutions
10+ years in a leadership/management role, with a proven track record of managing high-performing sales teams and achieving $100M+ annual targets
Extensive experience in managing long-cycle, complex consultative sales within the Heavy Industry, Automotive, Battery, Pharmaceutical, F&B and other industries
Skills & Competencies
Executive Presence: Exceptional ability to communicate complex technological value propositions to non-technical C-suite executives
Global Mindset: Experience navigating global matrix organizations and managing cross-border business complexities
Strong knowledge of manufacturing automation, digital transformation, and smart factory ecosystem
#LI-DR1
Recruiting Range
$165,000
—
$245,000 USD
Benefits Offered Full-Time Employees:
No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.
Benefits Offered Temporary/Contractors:
Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants
Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or
support@lg4me.freshdesk.com.
This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.
All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied
.
Responsibilities:
— Provide legal advice to internal teams on commercial, corporate, tax, migration, and regulatory matters across multiple jurisdictions;
— Draft, review, negotiate, and manage a wide range of legal documents, especially commercial agreements with vendors, partners, agents, and service providers, focusing on license, merchant, partnership, and marketing agreements;
— Conduct legal research, monitor legislative updates, and prepare clear summaries, reports, and presentations to support decision-making;
— Lead or support legal projects, coordinating with internal teams, external advisors, agents, and law firms on corporate, banking, financial, and compliance matters;
— Prepare and submit documents to authorities and liaise with governmental and regulatory bodies when required;
— Assist in developing and maintaining internal compliance guidelines, documentation, and policies;
— Identify legal risks, propose practical solutions, and provide insights on legal trends that may impact the business;
Requirements:
— A law degree from a recognized university;
— At least 5 years of experience as a lawyer in IT, FinTech, iGaming, or a similar industry;
— Fluent written and spoken English;
— Strong knowledge of contracts, intellectual property, corporate law, and compliance frameworks;
— Excellent written and verbal communication skills with a proactive approach to problem-solving;
— Sharp analytical skills, legal research capabilities, and sound judgment;
— Exceptional attention to detail and accuracy in legal documentation and processes;
— Strong self-management, time-management, and teamwork skills;
— Ability to work independently with minimal supervision;
Conditions:
— High salary with performance bonuses and salary revision;
— Work schedule: Monday to Friday, 9 hours with 1 hour lunch break, flexible start between 8:00 and 10:00;
— 24 days holiday leave;
— Corporate English and Greek lessons;
— Gym and SPA in the office;
— Corporate meals;
— Eventful corporate life;
— Exciting work challenges allowing professional growth;
— Strong team support for professional development and ambitious projects.
Location: Remote - Australia
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Senior Manager, Customer Success.
About the job
At Twilio, we believe the best customer interactions are grounded in real-time customer data. Our unified Customer Engagement Platform combines market-leading communications channels (Messaging, Voice, Video) with powerful Customer Data Platform (CDP) capabilities. This allows organizations to break down data silos, understand their audience through unified profiles, and orchestrate intelligent, highly personalized customer experiences at scale.
The Customer Success Management team at Twilio is the central touchpoint for our strategic customers, orchestrating the post-sales customer lifecycle in partnership with Professional Services, Sales, Product, and Support. The team manages executive customer relationships, drives platform adoption, and guides organizations on leveraging customer data to unlock the full power of Twilio’s ecosystem. Fundamentally, the CSM team ensures customers derive measurable business value from our platform, leading to long-term retention and account expansion.
As Senior Manager of Customer Success for APJ, you will lead a high-performing team of Senior Customer Success Managers overseeing a portfolio of enterprise accounts across the region. You will coach individual contributors, act as an executive escalation point, and build cross-functional alignment with Sales, Services, Engineering, and Product. You will play a pivotal role in refining our customer success operating model and regional GTM strategies to accelerate customer growth across APJ.
This is an ideal role for an experienced CS leader who thrives on developing top talent, driving consumption and account health, and helping enterprise clients navigate complex digital transformation challenges.
Responsibilities
In this role, you’ll:
Lead and inspire a team of Senior CSMs driving account health, platform adoption, usage growth, value realization, and customer advocacy across the APJ region.
Guide your team in helping enterprise clients execute holistic customer engagement strategies, leveraging both data infrastructure and communication channels.
Serve as executive escalation contact for strategic accounts, building trusted advisor relationships with enterprise executives across IT, Product, Marketing, and Operations.
Partner cross-functionally with Sales, Professional Services, Renewals, and Technical Support to protect recurring revenue, secure renewals, and drive usage expansion opportunities.
Oversee account health tracking, forecasting, and reporting within Salesforce.com, establishing proactive risk identification and mitigation processes.
Refine local customer success practices to align APJ operations with Twilio's global customer engagement strategy.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
People Leadership:
3+ years of people management experience in Customer Success, with a proven track record of hiring, coaching, and developing high-performing teams.
Customer Success Experience:
8+ years of total Customer Success Management or Account Management experience within complex enterprise environments.
Enterprise Portfolio Management:
Experience leading teams that manage Fortune 500 or large, multi-faceted enterprise organizations.
Regional APJ Execution:
Proven ability to navigate complex, multi-regional client structures across APJ, drive platform adoption, and achieve retention and revenue targets (OKRs).
Strategic Acumen:
Comfortable leading business and value conversations with both technical stakeholders (Data, IT, Engineering) and line-of-business executives.
Leadership Competencies:
Empathetic leadership style, exceptional crisis-communication and escalation management skills, and strong executive negotiation capabilities.
Desired:
Experience working with usage- or consumption-based revenue models, driving adoption and consumption expansion strategies.
Background or familiarity with Customer Data Platforms (CDP), MarTech stacks, communications APIs, or broader B2B SaaS ecosystems.
Location
This role will be remote, and based in Australia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20%-25% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Kyiv; Lviv
Workplace: onsite
Ajax Systems — міжнародна технологічна компанія і найбільший у Європі виробник охоронних систем. Продуктам Ajax довіряють уже понад 4,5 мільйони кінцевих користувачів і 330 тисяч PRO-користувачів у більш ніж 180 країнах. Компанія пропонує комплексні рішення для захисту житлових і комерційних об'єктів різного масштабу. Нині портфоліо Ajax налічує 280 пристроїв для захисту від вторгнення, відеоспостереження, пожежної безпеки та комфорту й автоматизації. Кожного року ми демонструємо кратне зростання як у чисельності команди, так і в кількості користувачів у всьому світі.
Ajax Systems має виробництво повного циклу: від генерації ідей та створення прототипів до масового виробництва та продажу по всьому світу. Кожен департамент закриває певну операційну потребу бізнесу в повній мірі. Фахівці компанії залучені на всіх етапах: від виробничої лінії в Україні до логістичного центру в Польщі, звідки продукцію відправляють дистрибʼюторам по всьому світу.
Ми шукаємо Senior SAP QA Engineer до команди, яка відповідає за якість SAP-екосистеми та її інтеграцій з іншими корпоративними системами.
На цій позиції ви будете не лише тестувати складні наскрізні бізнес-процеси, а й впливати на розвиток QA-підходів, формування тестової стратегії та впровадження автоматизації.
Шукаємо спеціаліста із сильним технічним бекграундом, практичним досвідом автоматизації та здатністю самостійно знаходити оптимальні рішення для забезпечення якості складних Enterprise-систем.
Досвід роботи безпосередньо із SAP не є обов'язковим. Для нас важливіші глибоке розуміння інтеграційного та E2E-тестування, системне мислення й готовність працювати зі складною бізнес-логікою.
Обов‘язки:
Розробка та вдосконалення QA Strategy для SAP-екосистеми з урахуванням бізнес-критичності процесів, інтеграцій та ризиків.
Планування, організація та виконання функціонального, інтеграційного, системного, регресійного та End-to-End тестування.
Тестування складних наскрізних бізнес-процесів, що охоплюють декілька SAP-модулів та інтегрованих систем: продажі, закупівлі, фінанси, складський облік, виробництво тощо.
Формування, оптимізація та підтримка Regression Test Suite для ключових бізнес-процесів.
Участь у виборі інструментів і підходів до автоматизації тестування, її впровадження та подальший розвиток автоматизованого покриття.
Самостійна розробка, підтримка та вдосконалення автоматизованих тестів, насамперед для регресійних та інтеграційних сценаріїв.
Визначення пріоритетів автоматизації з урахуванням ризиків, стабільності сценаріїв і доцільності автоматизованого покриття.
Валідація міжсистемних інтеграцій (SAP, E-commerce, DWH та інші корпоративні системи) через API, бази даних і аналіз логів.
Аналіз складних дефектів, локалізація причин їх виникнення, оцінка впливу змін на суміжні системи та бізнес-процеси.
Розробка та вдосконалення тестової документації: Test Plans, Test Cases, Checklists, E2E Scenarios, Test Coverage.
Участь у плануванні релізів, оцінці ризиків та визначенні критеріїв готовності змін до впровадження.
Розвиток QA-практик у команді, обмін експертизою та підтримка колег у вирішенні складних технічних задач.
Тісна співпраця із SAP-консультантами, ABAP-розробниками, бізнес-аналітиками та іншими технічними командами.
Вимоги:
Від 5 років комерційного досвіду в Software Testing, зокрема тестування складних Enterprise, ERP, CRM або інших інтегрованих систем.
Глибокий практичний досвід функціонального, інтеграційного, регресійного та End-to-End тестування.
Досвід самостійного планування тестування, розробки тестових стратегій та визначення пріоритетів на основі ризиків.
Обов'язковий комерційний hands-on досвід автоматизації тестування: самостійна розробка, підтримка та вдосконалення автотестів.
Впевнене володіння хоча б одним інструментом або фреймворком автоматизації: Playwright, Selenium, Cypress, Tricentis Tosca, UFT/OpenText UFT або аналогічними.
Практичні навички програмування або скриптингу для автоматизації тестування (JavaScript/TypeScript, Python, Java, C# або інші мови).
Розуміння архітектури Automation Frameworks, принципів підтримки стабільного автоматизованого покриття та підходів до інтеграції автотестів у процес розробки.
Досвід формування, оптимізації та підтримки регресійних тестових наборів.
Досвід тестування складних E2E-сценаріїв, у яких бізнес-процес проходить через декілька інтегрованих систем або модулів.
Практичне володіння SQL: самостійне написання запитів із використанням JOIN, GROUP BY, підзапитів та інших конструкцій для перевірки даних і аналізу дефектів.
Досвід тестування API та інтеграцій (REST/SOAP, Postman, Swagger, JSON/XML).
Розуміння принципів CI/CD, досвід роботи із системами контролю версій (Git) та інструментами на кшталт Jenkins, GitLab CI або аналогічними.
Системне та аналітичне мислення, здатність самостійно досліджувати складні проблеми, визначати їхні першопричини та оцінювати вплив змін на суміжні процеси.
Досвід роботи з Jira, Confluence або аналогічними інструментами.
Англійська мова на рівні Upper-Intermediate (B2).
Буде плюсом
Досвід тестування ERP-систем (SAP, Oracle, Microsoft Dynamics, Odoo).
Досвід роботи зі складними корпоративними платформами: ERP, CRM, WMS, Billing, Core Banking.
Досвід тестування бізнес-процесів у виробництві, закупівлях, логістиці, складському обліку або фінансах.
Досвід побудови QA-процесів або впровадження автоматизації тестування з нуля.
Досвід проєктування або розробки Automation Frameworks.
Досвід тестування SAP Fiori / SAPUI5.
Досвід автоматизації SAP-тестування за допомогою Tricentis Tosca або аналогічних інструментів.
Практичний досвід інтеграції автоматизованих тестів у CI/CD pipelines.
Досвід менторства, проведення Code Review або технічної підтримки інших QA-інженерів.
Досвід Performance / Load Testing.
Від себе ми пропонуємо:
Роботу в одному з наших комфортабельних офісів. Офіс облаштований генератором та бомбосховищем;
Офіційне працевлаштування зі стабільною оплатою та всіма гарантіями Дія Сіті резидента;
Гнучкий графік без привʼязки до робочих годин;
Компенсація навчання;
Заняття англійською;
Медичне страхування;
Комплект системи безпеки Ajax (участь у проєкті бета-тесту — отримання та тестування нових гаджетів до їх релізу);
Різносторонні проєкти та професійне зростання;
Драйвову команду та zero bullshit culture.
Долучайтеся, щоб зробити Made in Ukraine синонімом надійності!
Location: London
THE ROLE
Taptap send is building a Business product, leveraging the best-in-class cross-border payment network we have built. This is a new product line we’re building from the ground up and we are looking for a hungry, hands-on generalist to build and scale the operations behind it. You will own high impact, high urgency, needle-moving goals on a new and fast growing product in an established start up.
Taptap Send Business is early and growing fast. Businesses are already using us to pay people and suppliers across emerging markets, and we are launching a wider set of products and geographies. Every launch is a new promise to a business customer whose payroll, suppliers and cash flow depend on us getting it right.
This role reports to the Director of Business Operations and owns the service our business customers get. You will be given high agency and high autonomy, working across Product, Data, Engineering and Compliance to build and run best-in-class support for a product line that is growing fast.
THE OUTCOME YOU WILL DRIVE
- Business customer retention — build an AI native account management support that is an order of magnitude better than anything on the market.
- A service excellence our BPO partners deliver to, consistently, as volume and product complexity increase.
- Launch readiness — every new product and geography requires specific support, you build it and run it.
- Insight to build a Product businesses love — you’re the closest to what business customers actually ask, you quantify it and get it into the roadmap.
- Cost of support — own the budget for support and make it more efficient with scale.
RESPONSIBILITIES
- Design, build and run best-in-class support for the Business product, end to end
- Identify unhappy paths, build and automate solutions and work with product to fix at scale
- Design, build and maintain AI-powered workflows and automations that reduce manual effort, improve retention and scale Operations effectively
- Take operational functions and processes from 0 to 1, then 1 to 100
- Set the standard our BPO partners are held to — playbooks, QA, KPIs — and hold the performance bar high
- Structure complex and ambiguous problems by conducting ad hoc analysis
- Act as Product Ops for the Business line: turn what customers tell us into evidenced product priorities, and get them built
- Work across highly technical and specialised product, engineering and data colleagues to deliver an experience business customers stay for
- Own support for each new launch, from readiness through to a steady, automated state
REQUIREMENTS
- 5-7+ years of high-performing experience in a fast pace, analytical environment
- B2B account management, customer success or business operations for a business/SME product is what we are looking for, you know what business customers expect and what it takes to deliver it
- You are looking for a role where you can directly drive the impact, where you are the owner and have autonomy to make decisions and drive outcomes
- You take ownership, are dependable, and do the hard things to make things work. You own the problems end-to-end and constantly ship improvements
- Comfortable using SQL to drive decisions daily
- Willingness to build and iterate on AI-powered workflows and automations
- No task too small, willingness to dive in and sweat the details regardless of the tool or problem
- Instinct to add 'just enough' process to scale without cumbersome bureaucracy
- Comfortable in a regulated, 24/7 business where the stakes for the customer are real
- London, office based
HOW WE WORK
A BizOps role at Taptap Send is a super Individual Contributor. For your topic you are the single threaded owner, the analyst, the product manager, the engineer and the operations lead. In practice you don’t wait for others, you leverage AI to get things done and build what drives the outcome you seek.
This is not a coordination role, and it is not a strategy-deck role. If your best work has been influencing other teams to build things, this will be a frustrating job. If you have been waiting for a role where you are simply allowed to go and fix it, this is that role.
This role is a launchpad — previous BizOps hires have gone on to lead functions and launch products.
About Us
We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fuelling local economies, and changing how millions access financial services.
Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.
We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.
Here’s a little more:
- Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)
- Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more
- Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission
- Truly global team - 250+ people, 50+ nationalities, 50+ languages
- Guided by our values - ownership, impact, humility, and heart - in deed, not just word
TAPTAP VALUES https://www.taptapsend.com/our-values
Impact first
Team next
Accept reality
Propose solutions
Win with grit
Be proactively candid, with yourself and others
Love the particular
Own it
Create positive energy
Maybe, even have fun
Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.
If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.
Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.
Location: Paris, France
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
As Anthropic's Public Sector Sales Lead for France, you will be the face of Anthropic to the French State. This is a founding, zero-to-one role: there is no public sector team in France today, and you will build our strategy, our routes to market and our first strategic relationships from the ground up. Reporting to our EMEA South leadership, you will lead the adoption of safe, frontier AI across central government, starting with the largest ministries. You will work hand in hand with our Public Policy lead in Paris, because in few companies is policy as central to the mission as it is at Anthropic, and with Partnerships, Legal, Security and Product to put in place the commercial and compliance frameworks the State needs in order to work with us at scale.
This is a senior individual contributor role. We expect you to have run a public sector business and led teams, and to be energised by stepping back into a hands-on seat where you build it yourself and where the size of your team says nothing about the size of your scope. In the first year, success is measured less by a large number and more by putting Anthropic on the map with the French State: a clear strategy, the right foundations and our first strategic agreements.
Responsibilities
Define and own Anthropic's public sector go-to-market strategy for France: where we play first, how we win, and what we need to build to get there
Be the senior face of Anthropic to the French State, building trusted relationships with ministerial cabinets, senior officials and digital and technology leaders across the largest ministries, including defence, finance and justice
Own the full sales cycle on our first strategic public sector opportunities, from first engagement through procurement route, close, deployment and expansion
Work with Partnerships, Legal and Finance to put in place the routes to market the State needs, including resale and partner channels, framework agreements and central purchasing bodies such as UGAP
Partner day to day with our Public Policy lead in France so that commercial and policy engagement reinforce each other, and stay aligned with French and European AI strategy and regulation
Lead the conversation with customers on data sovereignty, security and compliance (for example SecNumCloud and the State's cloud doctrine), and work with Security, Legal and Product on how we meet those requirements
Prove value with customers alongside a shared Applied AI architect, cloud providers and systems integrators, doing much of the groundwork yourself in the early stages
Learn from and contribute to our UK and US public sector teams, bringing what works to France and sharing what you learn
Create the playbooks, references and operating rhythm that will let us scale a public sector team in France over time
You may be a good fit if you have
15+ years in enterprise technology sales, including significant time running a public sector business unit or leading sales teams that sell to French central government
The appetite to move from a leadership role into a hands-on senior individual contributor role with no team at the outset
Evidence that you thrive building from zero: a new market, a new business line or an early-stage company, where systems, processes and support were not yet in place
A track record of landing large, complex and genuinely transformative agreements with major ministries, as the person leading the deal
A deep, senior network across central government, and the credibility to engage at director and cabinet level as well as with technical teams
Practical command of French public procurement, including tenders, framework agreements, central purchasing bodies and partner or resale routes
Real expertise in data sovereignty, security and compliance requirements in the French State, and experience leading those conversations with customers
Experience of, or a clear aptitude for, working closely with public policy or government affairs colleagues
Ownership and resilience: you treat what is missing as something to build, and you bring colleagues with you to build it
The technical curiosity to learn our products in depth and hold credible conversations with both engineering leaders and senior officials
Fluent French and English, with excellent written and spoken communication in both
Willingness to go through French security clearance (habilitation) should specific accounts require it
A genuine commitment to safe and beneficial AI, and the ability to articulate why it matters for public institutions
À propos du poste
En tant que Responsable des ventes secteur public d'Anthropic pour la France, vous incarnerez Anthropic auprès de l'État français. Il s'agit d'un poste fondateur, à construire de zéro : il n'existe aujourd'hui aucune équipe secteur public en France, et vous bâtirez notre stratégie, nos voies d'accès au marché et nos premières relations stratégiques en partant d'une page blanche. Ce poste est rattaché à la direction EMEA Sud. Vous piloterez l'adoption d'une IA de pointe et sûre au sein de l'administration centrale, en commençant par les plus grands ministères. Vous travaillerez main dans la main avec notre responsable des affaires publiques à Paris — dans peu d'entreprises les politiques publiques sont aussi centrales à la mission que chez Anthropic — ainsi qu'avec les équipes Partenariats, Juridique, Sécurité et Produit, afin de mettre en place les cadres commerciaux et de conformité dont l'État a besoin pour travailler avec nous à grande échelle.
Il s'agit d'un poste senior de contribution individuelle. Nous attendons de vous que vous ayez dirigé une activité secteur public et encadré des équipes, et que la perspective de revenir à un poste pleinement opérationnel vous enthousiasme : un poste où vous construisez vous-même, et où la taille de votre équipe ne dit rien de l'étendue de votre périmètre. La première année, la réussite se mesurera moins à un grand chiffre qu'à votre capacité à installer Anthropic auprès de l'État français : une stratégie claire, les bonnes fondations et nos premiers accords stratégiques.
Responsabilités
Définir et porter la stratégie de mise sur le marché d'Anthropic pour le secteur public en France : nos premiers terrains d'action, nos leviers de succès et ce qu'il nous faut construire pour y parvenir
Incarner Anthropic au plus haut niveau auprès de l'État français, en nouant des relations de confiance avec les cabinets ministériels, les cadres dirigeants de l'administration et les responsables du numérique et de la technologie des plus grands ministères, dont la défense, les finances et la justice
Piloter l'intégralité du cycle de vente sur nos premières opportunités stratégiques dans le secteur public, du premier contact au choix de la voie de passation, jusqu'à la signature, au déploiement et à l'extension
Travailler avec les équipes Partenariats, Juridique et Finance pour mettre en place les voies d'accès au marché dont l'État a besoin : canaux de revente et de partenariat, accords-cadres et centrales d'achat telles que l'UGAP
Collaborer au quotidien avec notre responsable des affaires publiques en France, pour que les démarches commerciales et politiques se renforcent mutuellement, en cohérence avec la stratégie et la réglementation française et européenne en matière d'IA
Mener les échanges clients sur la souveraineté des données, la sécurité et la conformité (par exemple SecNumCloud et la doctrine « cloud au centre »), et travailler avec les équipes Sécurité, Juridique et Produit sur la façon dont nous répondons à ces exigences
Démontrer la valeur auprès des clients en vous appuyant sur une expertise d'architecture Applied AI mutualisée, sur les fournisseurs cloud et sur les intégrateurs, en réalisant vous-même une grande part du travail de terrain dans les premiers temps
Apprendre de nos équipes secteur public au Royaume-Uni et aux États-Unis et contribuer à leur travail, en important en France ce qui fonctionne et en partageant vos enseignements
Créer les playbooks, les références clients et le rythme opérationnel qui nous permettront de faire grandir une équipe secteur public en France
Ce poste peut vous correspondre si vous réunissez
Plus de 15 ans dans la vente de technologies aux grandes organisations, dont une période significative à la tête d'une activité secteur public ou à l'encadrement d'équipes commerciales à destination de l'administration centrale française
L'envie de passer d'un poste d'encadrement à un poste senior pleinement opérationnel, en contribution individuelle et sans équipe au départ
Un parcours qui montre que vous vous épanouissez en construisant à partir de zéro : un nouveau marché, une nouvelle ligne d'activité ou une entreprise à ses débuts, là où les systèmes, les processus et les soutiens n'existaient pas encore
Des accords majeurs, complexes et réellement transformateurs conclus avec de grands ministères à votre actif, en étant la personne à la tête de la négociation
Un réseau dense et de haut niveau au sein de l'administration centrale, et la crédibilité nécessaire pour échanger au niveau des directions et des cabinets comme avec les équipes techniques
Une maîtrise concrète de la commande publique française : appels d'offres, accords-cadres, centrales d'achat et voies de partenariat ou de revente
Une véritable expertise des exigences de souveraineté des données, de sécurité et de conformité au sein de l'État français, et l'expérience de ces échanges avec les clients
L'expérience — ou une aptitude manifeste — du travail en étroite collaboration avec les équipes affaires publiques ou relations institutionnelles
Le sens de la responsabilité et la ténacité : ce qui manque est pour vous quelque chose à construire, et vous embarquez vos collègues dans cette construction
La curiosité technique nécessaire pour apprendre nos produits en profondeur et tenir des échanges crédibles aussi bien avec les responsables d'ingénierie qu'avec les responsables publics de haut niveau
Un français et un anglais courants, avec une excellente expression écrite et orale dans les deux langues
La disponibilité pour engager une procédure d'habilitation de sécurité si certains comptes l'exigent
Un engagement sincère en faveur d'une IA sûre et bénéfique, et la capacité d'expliquer pourquoi cela compte pour les institutions publiques
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Sydney, Australia
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Anthropic’s APAC go-to-market organisation is the fastest-growing part of our international business, spanning markets with distinct languages, cultures and buying styles. Today, enablement for the region is delivered by our global and EMEA teams. As we scale in APAC, we are establishing an initial in-region enablement presence, based in Sydney and supporting the field across the region.
As Enablement Lead, you will be hands-on in getting the APAC field ready: onboarding, ongoing skill development, manager coaching support and launch readiness, across GTM functions, not just sales. You will spend most of your time in the room, running sessions, building programmes and working directly with sellers and managers, in the time zones and languages where customer conversations happen.
This is a build role with a global spine. You inherit a working global and international enablement engine. Your job is to adapt it for APAC, deliver it across the region, and feed what you learn back into the international and global programme.
How we work: adults learn by doing, so we build sessions around live activity: practice, reflection, real customer scenarios. The measure is not what was covered in the room. It is what changes a week later in how people think, decide and sell.
This takes creativity and a solid understanding of how adults learn, applied at speed. The frontier moves quickly and the field is scaling fast. Much of the work is unlearning: helping experienced sellers let go of pre-AI habits, not just teaching new ones. AI is what makes this scalable: endless practice partners, personalised scenarios from real deals, feedback minutes after a call. You will use it that way, not to generate more content.
Key responsibilities
Set up the APAC enablement rhythm: in-region onboarding cohorts, live practice-based sessions in APAC time zones, and a feedback loop into the global programme
Adapt the international portfolio for APAC, where content for several markets needs to be written and translated ahead of delivery
Personally design and facilitate deal walkthroughs, role-plays and customer-conversation rehearsal, favouring practice over presentation
Partner with regional GTM leaders to build a coaching standard that scales as the manager layer grows
Own launch readiness for the region, so that when a new model or product ships, the APAC field is certified and conversation-ready in the same week cycle as everyone else
Build the measurement habit: track what the field does differently afterwards, not content shipped or attendance
Minimum qualifications
8+ years in GTM enablement, sales productivity or similar roles, including experience leading or running enablement programmes
Experience delivering GTM enablement in APAC, ideally across more than one of the region’s markets
Experience influencing beyond your own team or region, such as a programme adopted elsewhere or a senior stakeholder whose decision you changed
Hands-on track record designing and running practice-first enablement, measured by changes in field behaviour
A working understanding of how adults learn, and comfort helping experienced sellers unlearn pre-AI habits
Creativity with AI in your craft: personalised practice, real-deal scenarios and fast feedback rather than more content
Experience owning programmes end to end, from design through delivery and measurement
Experience enabling a field across languages and cultures, and knowing what breaks when English-first content ships as-is
Comfort working with sales leaders as a peer, including pipeline reviews, deal inspection and forecast conversations
Good judgement on when to adapt global programmes and when to adopt them as-is
Strong candidates may also
Have held both a global and an APAC enablement role
Have run enablement delivered across multiple APAC markets
Have helped build or scale an enablement function
Have carried a quota or led sellers earlier in their career
Have enablement experience in AI, developer platforms or technical products sold to both executives and builders
Have built manager or coaching programmes, not just individual-contributor enablement
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Mumbai, India
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
As an Applied AI team member at Anthropic India, you will be a Pre-Sales architect focused on becoming a trusted technical advisor helping large enterprises across India and the Asia-Pacific region understand the value of Claude and paint the vision on how they can successfully integrate and deploy Claude into their technology stack. You'll combine your deep technical expertise with customer-facing skills to architect innovative LLM solutions that address complex business challenges while maintaining our high standards for safety and reliability.
Working closely with our Sales, Product, and Engineering teams, you'll guide customers from initial technical discovery through successful deployment. You'll leverage your expertise to help customers understand Claude's capabilities, develop evals, and design scalable architectures that maximize the value of our AI systems.
Responsibilities:
Partner with account executives to deeply understand customer requirements and translate them into technical solutions, ensuring alignment between business objectives and technical implementation
Serve as the primary technical advisor to enterprise customers throughout their Claude adoption journey, from discovery to initial evaluation through deployment. You will need to coordinate internally across multiple teams & stakeholders to drive customer success
Support customers building with both the Claude API and Claude for Work
Create and deliver compelling technical content tailored to different audiences. You will need to be able to spread the gamut from technical deep dives for engineering & development teams up to business value focused conversations with executives
Guide technical architecture decisions and help customers integrate Claude effectively into their existing technology stack
Help customers develop evaluation frameworks to measure Claude's performance for their specific use cases
Identify common integration patterns and contribute insights back to our Product and Engineering teams
Travel occasionally within India and the APAC region to customer sites for workshops, technical deep dives, and relationship building
Maintain strong knowledge of the latest developments in LLM capabilities and implementation patterns
Collaborate across time zones with global teams while serving as the technical expert for the India market
You may be a good fit if you have:
10+ years of experience in technical customer-facing roles such as Solutions Architect, Sales Engineer, or Technical Account Manager
Experience working with enterprise customers in India or the APAC region, navigating complex buying cycles involving multiple stakeholders
Exceptional ability to build relationships with and communicate technical concepts to diverse stakeholders to include C-suite executives, engineering & IT teams, and more
Strong technical communication skills with the ability to translate customer requirements between technical and business stakeholders
Experience designing scalable cloud architectures and integrating with enterprise systems
Comfortable with Python
Familiarity with common LLM frameworks and tools or a background in machine learning or data science
Excitement for engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities
A love of teaching, mentoring, and helping others succeed
Excellent communication and interpersonal skills, able to convey complicated topics in easily understandable terms to a diverse set of external and internal stakeholders. You enjoy engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities
Passion for thinking creatively about how to use technology in a way that is safe and beneficial, and ultimately furthers the goal of advancing safe AI systems
Ability to work effectively across cultures and time zones as part of a global team
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Banco Plata, a technology-driven platform utilizing AI to transform financial services in Mexico, is seeking a Risk Data Scientist at the Middle+ level. The role involves managing the entire machine learning model lifecycle, including development, deployment, and monitoring. Candidates should have over three years of practical experience in Data Science, preferably within banking or financial sectors. A solid understanding of machine learning algorithms and feature engineering is essential. Proficiency in Python, SQL, Airflow, Git, and BI tools such as Streamlit is required. Educational background should be in Mathematics, Physics, Computer Science, or related STEM fields. Effective communication skills in English at a B1 level or higher are necessary. The position is based in Colombia, with relocation assistance provided.
Location: Poland - Remote
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
Job Overview:
We are looking for an enthusiastic Relationship Manager to join our team in Poland, and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region.
Responsibilities:
Perform client acquisition and strong relationship management with a portfolio of global VIP clients;
Provide tailored VIP support and account management for Polish- and German-speaking clients;
Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports;
Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.
Qualifications:
Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.;
Experience working in trading platforms or exchanges is highly advantageous;
Prior working experience in sales and client services function with international financial background in banking, investments, etc. is preferred;
Strong communication and written skills;
Able to work under pressure and tight deadlines while maintaining good multi-tasking skills;
Demonstrates enthusiasm for the rapidly evolving crypto industry and stays up-to-date with the latest trends and innovations.
Fluent in Polish and German
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Location: Remote (US)
About Onramp
Onramp is building the money platform of the future for individuals, businesses, and financial institutions: Bitcoin, dollars, and stablecoins in one place, secured by multi-institution custody and delivered through products people love and APIs institutions build on. We are a FinCEN-registered Money Services Business, SOC 2 Type I compliant with the Type II observation period underway, and work directly with banks, custodians, and financial institutions. Security is not a department here. It is the product.
The Role
You'll be the day-to-day owner of Onramp's security roadmap, reporting to our Engineering Lead and partnering with our CCO, who owns SOC 2 and compliance. We already run a layered program mapped to our SOC 2 controls; your job is to take it further and keep it ahead of the threat landscape. About two-thirds of your time is security, the rest is product engineering on the same team. On any given week, you might:
Advance our controls across identity, endpoint, network, email, and browser layers, and handle the change management that gets a small team to adopt them
Lead incident response: triage, run the response, coordinate with custody partners when needed, and turn every event into a stronger playbook
Build AI-driven offensive testing: continuous, agent-assisted pen testing and attack simulation that complements our manual program and feeds findings straight to engineering
Harden the developer pipeline and cloud posture across GitHub, GCP, and Vercel: supply chain scanning, secrets management, IAM least-privilege, required checks on auth, withdrawal, and KYC paths
Extend custody-specific monitoring and runbooks: fee wallet controls, signing and quorum alerting, address verification
Refine the verification SOPs sales and ops use against deepfakes, synthetic identity, impersonation, and coerced withdrawals, and train the team on them
Run access reviews, service account inventory, vendor risk reviews, and SOC 2 evidence as part of the work rather than after it
Govern our AI-native toolchain with a lightweight pre-adoption review for new connectors and agents
Ship product code in our TypeScript/Next.js and Elixir/Phoenix services
Who You Are
4+ years hands-on security engineering, ideally at an early- or growth-stage fintech, custody, or exchange, where you owned the controls, not just the findings
You've run incident response end to end and written the
post-incident review
Offensive-minded, with pen testing experience and real interest in making it continuous with AI agents
A working software engineer on at least one side of a modern stack (React/Next.js and TypeScript, or Elixir/Phoenix, Node, or comparable)
Deep on identity, endpoint, and cloud security in a Google Workspace, GitHub, GCP, and Vercel environment, and opinionated about right-sizing tooling for a small team
Fluent in today's threats: AI-driven supply chain attacks, session theft, OAuth phishing, deepfake social engineering
SOC 2 in practice: you know what an auditor asks for and build evidence into the workflow
Insanely AI-native, with strong views on securing agents without adding friction
A clear writer of runbooks, threat models, and async updates people actually read
Calm in an incident, direct in a review, comfortable with early-stage ambiguity and pace
You don't need bitcoin protocol experience to apply. You do need to be curious about it and willing to go deep on custody fast.
Nice to Have
Bitcoin custody experience (multisig, PSBT, key-agent architectures), Elixir/Phoenix, agentic security tooling, GCP Security Command Center or Wiz, Terraform, OSCP or equivalent, CTFs or public disclosures.
Why This Role, Why Now
Ownership: the program, standards, and tooling are yours to drive as we scale
Stakes: we custody bitcoin for HNW clients, RIAs, and institutions. Withdrawals are irreversible
The AI moment: budget and mandate to push AI-native security on both the defensive and offensive side
Range: security engineer and product engineer in one seat, on a small team where you see the whole system
How We Work
Remote-first (US), high-trust, low-ceremony. Small pods, direct communication, written culture, biweekly all-hands with live AI demos. We care about output, not hours.
This role starts as a remote contract with a clear path to full-time and equity once fit is confirmed on both sides.
The Process
Intro call, technical conversation with the Engineering Lead and CCO, a working session (bring your AI toolkit), founder conversation, offer.
What We Offer
High agency and
first-principles thinkers
Flat structure, builder-first execution culture
Mission-driven: Bitcoin only, no altcoins
Collaborative, transparent,
and low-ego
Competitive compensation, with meaningful equity on conversion
to full-time
How to Apply
Send your resume and a short intro video to hiring@onrampbitcoin.com covering:
A security control or program you owned end to end and how you got a team to adopt it
An incident you helped run and what changed because of it
One AI-leveraged workflow you've built or wished you had
Why Onramp
Email subject:
Application — Security Engineer
Apply
Send us your application
Email Your Application
Location: Turkey
FREEDOM FINANCE TECHNOLOGIES
is a Cyprus-based fintech company and part of the international financial holding Freedom Finance. We develop and maintain trading and banking IT products, as well as the holding’s IT infrastructure worldwide.
Our team currently consists of 170 professionals. Over the past three years, we have grown fourfold and continue to actively expand our team.
Since 2009, we have been developing our core product - a trading system for brokerage operations in the stock market.
More than 700,000 users across 41 countries use our applications.
We are looking for a
VMware Virtualization Engineer
to strengthen our Virtualization and Network Infrastructure team.
Key Responsibilities:
Operate and develop production virtualization infrastructure based on VMware vSphere (ESXi, vCenter).
Support high-availability virtualization clusters and participate in incident resolution.
Analyze and resolve technical issues related to hypervisor performance, network infrastructure, and storage systems.
Work with storage systems using Fibre Channel and iSCSI.
Collaborate with the network infrastructure team to ensure the proper operation of the virtualization environment.
Participate in the installation, connection, and commissioning of server hardware.
Operate server remote management systems (iDRAC and similar tools).
Take part in infrastructure modernization, migration, and testing projects.
Requirements
Experience administering VMware vSphere in a production environment.
Understanding of VMware architecture, including the ESXi scheduler, NUMA architecture, memory management, and storage subsystem.
Experience working with storage systems: Fibre Channel zoning, multipathing, latency, and performance analysis.
Knowledge of networking technologies required for virtualization operations: VLANs, trunks, LACP, MTU/jumbo frames, and basic L2/L3 principles.
Understanding of KVM virtualization principles and architectural differences from VMware.
Experience working with enterprise-grade server hardware (Dell, Supermicro, or similar).
Experience with server remote management systems (iDRAC), including remote access, firmware updates, and basic hardware diagnostics.
Strong independent troubleshooting and technical problem-solving skills.
Native Russian
Benefits
Fully remote work.
Daytime and evening working hours according to the Moscow time zone.
A service contract with a Cyprus-based company.
Fixed monthly salary in euros.
Paid annual leave of 21 working days.
Paid sick leave.
Public holidays: New Year holidays until January 4–6, plus May 1–2 or May 8–9.
One additional paid day off per month.
Coverage of professional training courses related to your area of work.
Coverage of participation in professional online conferences.
Training on products and processes.
A genuinely comfortable and professional working environment.
Opportunities to grow and develop alongside the company and its products.
Location: Ho Chi Minh City, Vietnam; Vietnam
Top Reasons To Join Us
Working for the Insurtech Market Leader.
100% Remote
Working with cutting edge technologies (Kubernetes, Terraform, GraphQL etc.) and multiple Cloud providers (AWS/Azure/GCP).
About Us
At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.
We are a leading global no-code insurance platform for health, life, and P&C.
We’re the winner of the Insurtech of the Year in all of Asia and other awards globally.
We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more.
We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world.
We are fully funded and backed by reputable VC funds and strategic institutional investors.
We have a global presence in Asia, EMEA and the Americas.
We’ve grown our annualized revenue by over 30x since January 2021.
We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world.
About the Role
We are seeking a
Senior Full Stack Engineer
with a strong focus on
Support & Observability
to join our global engineering support team. This role is ideal for engineers who are passionate about solving complex technical problems, improving system reliability, and delivering exceptional customer experiences.
You’ll be part of the
frontline technical team
—working directly with customers, troubleshooting and resolving platform issues, and collaborating with engineering teams to improve our systems, tools, and processes. While this is a support-heavy role,
solid software engineering skills and strong observability knowledge are essential
.
About Support Team
Our Support Team acts as the
first line of technical assistance
for our customers and internal stakeholders. We not only resolve technical issues but also focus on
advocating for customers, enhancing support tools, improving documentation, and collaborating closely with engineering teams
to elevate the overall experience.
The team works closely with
product and project engineering teams
to deliver the
best possible experience to our customers at scale
, ensuring that solutions are not only reactive but also continuously improved for long-term impact.
What You Will Do
Triage and troubleshoot support issues, when required escalate to project or product engineering teams.
Analyze system behavior using observability tools—logs, metrics, tracing—to diagnose root causes of incidents in distributed systems.
Debug application code (primarily in .NET or NodeJS) and, when required, contribute fixes or code-level solutions.
Take ownership of technical issues by directly investigating and resolving problems at the code level, including identifying root causes and implementing fixes when necessary.
Work closely with our technical stack (AWS, Azure, GCP, Kubernetes, Dapr, Terraform, Temporal, Mongo Atlas, PostgreSQL) and our platform languages (.NET, NodeJS, Java).
Configure enterprise monitoring solutions.
Conduct thorough post-incident reviews to identify root causes and implement preventive measures.
Automate support needs, develop runbooks, improve and maintain support tools.
Participate in infrastructure capacity planning, demand forecasting, software performance analysis and systems tuning.
Understand our product offerings and continuously look for ways to improve the engineering support experience and platform engineering tooling.
Participate in R&D / explorations / automation with AI.
Help define and drive adoption of KPIs such as CSAT, NPS, resolution time, and first contact resolution.
Participate in strategic discussions around customer lifecycle, retention, and satisfaction.
What We Need
At least 6 years of experience in support or full stack engineering with a strong focus on delivery, observability, and cloud technologies.
Strong hands-on experience in software development with modern technologies such as
.NET,
Node.js
and
React
or
Vue.js.
Proven experience
leading a squad/team
, coordinating team members, driving delivery, and providing technical guidance and mentorship.
Distributed Systems Troubleshooting: Proven track record of diagnosing and resolving complex issues in distributed systems.
Observability and Monitoring Tools: Experience in utilizing observability platforms for metrics, logs, and tracing to pinpoint root causes in microservice architectures.
Exceptional problem-solving skills and ability to take ownership of customer issues through to resolution.
Strong communication and interpersonal skills to build rapport with customers and collaborate effectively with internal teams.
Fluent in English.
A customer-first mindset—empathetic, responsive, and solutions-driven.
A humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
Being adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
You might thrive in this role if
You prefer short projects where you can go deep and chase a problem down vs. building long-term solutions over many months. You enjoy seeing multiple use cases, understanding the broad landscape, all while going deep on specific issues.
You have previous experience in the insurance or InsurTech space.
You are proficient with customer support platforms (e.g., Jira, Zendesk).
You have proven track record of leading and scaling customer service operations in a fast-paced environment.
Why You'll Love Working Here
International Environment
Competitive remuneration package
Fully Remote
Annual Leave
Annual Performance Bonus
Stock Options after 6 months
Health Insurance
Remote Work Allowance
Company activities and events
Learning and development plan
CoverGo Company
Video
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Privacy Notice
and you consent to the processing of your data as part of this application.
Location: Remote-Friendly (Travel-Required) | San Francisco, CA | Seattle, WA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the Role:
As part of Anthropic’s Global Safety, Intelligence, and Security (GSIS) team, the Security Technology Deployment Engineer will own the validation, standardization, and deployment of physical security technology across Anthropic’s rapidly expanding global office portfolio. This role bridges the gap between technology selection and production-ready operation — ensuring that every security platform deployed is rigorously tested, properly integrated with enterprise infrastructure, fully documented, and built for scale.
You’ll define the installation standards, configuration baselines, and deployment processes that the broader team executes against — from access control migrations and intercom replacements to AI analytics onboarding and new application integrations. You’ll work across InfoSec, IT, Networking, and Identity Management to ensure every security application passes review, integrates with SSO, and is supported within Anthropic’s infrastructure before going live. Your work will directly determine whether Anthropic’s security technology stack scales reliably as the company grows from dozens of locations to a global enterprise footprint.
Responsibilities:
Validate and deploy new and replacement security technology platforms including access control systems, intercom solutions, video management, visitor management, and AI/analytics tools across all Anthropic locations
Build and maintain staging environments for pre-production testing and validation of all security applications, hardware, firmware, and system configurations
Define installation standards, configuration baselines, licensing structures, update procedures, and maintenance requirements for every deployed security platform
Deploy integrations between security applications, validating that platforms communicate and share data correctly before transitioning to production
Support colleagues’ security applications through InfoSec review processes, ensuring new tools meet Anthropic’s information security and compliance requirements
Coordinate SSO integration for newly deployed security applications with Identity Management and IT teams
Transition applications requiring custom integration or data pipeline development to the IT Engineering team with documented technical requirements for roadmap inclusion
Initiate onboarding of deployed hardware and systems into Anthropic’s health monitoring platform to ensure operational visibility from day one
Develop standardized deployment playbooks, checklists, configuration templates, and handoff documentation that enable repeatable installations across all current and future sites
Evaluate security platforms for scalability, identifying capacity constraints, single points of failure, and architectural limitations before they impact operations at scale
Coordinate with Networking, IT Infrastructure, and Facilities teams to ensure all infrastructure prerequisites (network, power, rack space, cloud resources) are met prior to deployment
Execute structured handoffs to Project Management (for site programming), Break-Fix Support (for maintenance), and Access Control Administration (for ongoing system management), ensuring each team has the standards and documentation to execute independently
You may be a good fit if you:
Have 5+ years of hands-on experience deploying, validating, and managing enterprise physical security technology across a large or rapidly growing organization
Have deployed security technology across 50 or more sites, or have demonstrated experience in a high-growth environment where deployment velocity and repeatability were essential
Have built standardized deployment processes, playbooks, and configuration templates that enabled others to execute installations independently and consistently
Have experience working across InfoSec, IT, Networking, and Identity Management teams to onboard and integrate security applications into enterprise environments
Have supported SSO integration, InfoSec reviews, and enterprise application onboarding workflows for security tools
Possess broad technology experience across access control, video management, intercoms, visitor management, AI/analytics, and alarm monitoring platforms
Are a strong technical communicator who can define standards clearly enough that PMs, integrators, and service teams execute against them without ambiguity
Have experience with IP networking, VLANs, PoE, and infrastructure requirements for security devices
Are comfortable with 25% travel for site deployments, commissioning, and validation
Strong candidates may have:
Previous experience at a hyper-growth technology company or managing security technology programs for high-profile corporate environments
Experience with Anthropic’s specific technology stack: Genetec Security Center, Axis cameras, Wavelynx, Commend Symphony Cloud,
Alcatraz.ai
,
Ambient.ai
, SureView, Envoy
Industry certifications: Genetec, Axis, CCNA, PSP, CPP, or PMP
Experience with OSDP, modern credential technologies, and encryption protocols for physical security systems
Familiarity with scripting or automation (Python, PowerShell) for configuration management and deployment automation
Experience with health monitoring and observability platforms
Knowledge of SOC 2 compliance, GDPR, and physical security compliance frameworks
Experience with change management, configuration control, and version-controlled infrastructure documentation
Deadline to apply: None. Applications will be received on a rolling basis.
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$180,000
—
$230,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
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